Peel Recruitment and Solutions Ltd

We are looking for a skilled Dynamics 365 Support Consultant to join our Managed Services team. You will provide 2nd/3rd line support to a diverse customer base, ensuring timely and professional resolution of issues in line with agreed service levels. Reporting Line You will report to the Support Team Lead as part of a collaborative and growing support function. Key Responsibilities Manage support tickets efficiently, minimising disruption to customers. Respond to and resolve issues or establish a resolution plan, within agreed timescales. Keep customers updated with clear and regular progress reports. Test and validate your own developments or fixes before delivery. Take ownership of support delivery for a portfolio of key accounts. Build strong relationships and act as a trusted advisor to your customers. Collaborate with the wider Managed Services team to share knowledge and best practices. Contribute to internal documentation, training and knowledge-sharing initiatives. Qualifications & Experience Essential: Minimum of 2 years' experience in Dynamics AX or Dynamics 365 Finance & Operations. Strong problem-solving skills with a logical approach to troubleshooting complex issues. Desirable: Specialist Microsoft Dynamics 365 competencies. Experience in either - Manufacturing, Finance, Supply Chain, WMS Technical knowledge: SQL Server, performance investigation, SSRS reports, Logic Apps, Azure, BI Services. Personal Attributes Excellent communication and customer engagement skills. Ability to work under pressure and meet deadlines. Eagerness to learn and stay up to date with industry-specific D365 functionalities. Collaborative, supportive and inclusive team player. Self-motivated and proactive.