We are looking for enthusiastic Receptionist/ Reservation agents to work in our hotel based in Earls Court, London.
We have two positions available (please specify which post you are applying for):
1) Day/ Evening Receptionist Agent- 5 days per week, including weekends, working a mixture of shifts from both 8am- 4pm and 4pm- 11.30pm
2) Night Receptionist/ Reservation Agent- 3/ 4 nights per week, including weekend, working shifts from 11.30pm- 8am
Main duties will include the following:
- Checking guests in and out of the hotel
- Taking payments from guests
- Inputting new bookings into the hotel system and confirming them online
- Responding to customer enquiries and reviews in a quick and timely manner
- Dealing with in- house guest enquiries
- Maintaining the organistaion of the Front Desk at all times
- Monitoring petty cash
- Ensuring the hotel is secure and safe throughout the night (for night shift)
Ideally the candidate will have some experience in hospitality / tourism, although this is not essential as training will be provided. The candidate will need to have strong customer service skills as well as the ability to use their own initiative. Excellent organisational skills, time- keeping and a smart appearance are imperative.