An opportunity has arisen for a Streetworks Inspector to join a client in London. Your main duties include inspecting the work carried out by utility & highways contractors, reporting any issues on the highway and ensuring all works are compliant with the legislation. Further duties include section 81 inspections, customer complaints resolutions, core sampling and defect inspection. This is a full-time contract position. The rate on offer is £28 - £30 per hour + expenses - negotiable for the right candidate. Flexible working opportunities are available. Working within the Highways team your main duties include: Carrying out NRSWA and streetworks inspections across the area Reporting and recording any issues back to the office and issuing FPNs Ensuring all works are compliant with the legislation Monitoring the works & ensuring they are carried out to a high standard Previous experience in Highways and Streetworks is essential for this role. Carrington West are also looking for Coordinators and Officers with similar backgrounds across the South of UK - please get in touch to find out more. For a full description and further information on the role, please call Ilya Donets at Carrington West on (phone number removed) or email (url removed) FOOTNOTE: If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Traffic & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 25+ years experience in this market. Please call Ilya at Carrington West on (phone number removed) for more information. By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please email us.
Sep 11, 2025
Contractor
An opportunity has arisen for a Streetworks Inspector to join a client in London. Your main duties include inspecting the work carried out by utility & highways contractors, reporting any issues on the highway and ensuring all works are compliant with the legislation. Further duties include section 81 inspections, customer complaints resolutions, core sampling and defect inspection. This is a full-time contract position. The rate on offer is £28 - £30 per hour + expenses - negotiable for the right candidate. Flexible working opportunities are available. Working within the Highways team your main duties include: Carrying out NRSWA and streetworks inspections across the area Reporting and recording any issues back to the office and issuing FPNs Ensuring all works are compliant with the legislation Monitoring the works & ensuring they are carried out to a high standard Previous experience in Highways and Streetworks is essential for this role. Carrington West are also looking for Coordinators and Officers with similar backgrounds across the South of UK - please get in touch to find out more. For a full description and further information on the role, please call Ilya Donets at Carrington West on (phone number removed) or email (url removed) FOOTNOTE: If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Traffic & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 25+ years experience in this market. Please call Ilya at Carrington West on (phone number removed) for more information. By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please email us.
Job Title: Regulatory Compliance Officer Location: Hybrid - Castle Donington or Bristol (initially more office-based for training, then minimum 2 days/week - Monday is team anchor day) Contract Length: 6 months initially (potential for extension) Rate: 25.50 per hour PAYE About the Role A newly formed regulatory compliance team is seeking a proactive and detail-oriented Regulatory Compliance Officer to support the handling of escalated customer complaints. This role involves independently reviewing complex cases, preparing formal responses, and compiling case files for external regulatory bodies. The successful candidate will play a key role in ensuring the organisation meets its regulatory obligations while maintaining high standards of customer service and accountability. Key Responsibilities Manage complaints escalated to Stage 3 and Stage 4 of the formal complaints procedure. Gather and assess information from internal systems and colleagues to build a comprehensive timeline of events. Independently determine whether the organisation's position should be upheld or overruled and propose remedies where appropriate. Draft and issue Stage 3 letters to customers, either offering a resolution or placing the case in "deadlock". Prepare structured case files for submission to external regulators, including timelines, evidence, and the organisation's final position. Maintain accurate records of escalated complaints, including outcomes and regulatory findings. Support the wider Regulatory Compliance Team with related duties as required. Skills & Experience Strong written communication skills, with the ability to produce clear, concise, and professional correspondence. Proven ability to interrogate qualitative information, assess complex scenarios, and make sound decisions. Experience in complaint handling, regulatory compliance, or customer resolution roles. Highly organised, with excellent attention to detail and the ability to manage multiple cases simultaneously. Comfortable working independently and taking ownership of outcomes. Background in a regulated industry (e.g., utilities, telecoms, financial services). Familiarity with regulatory frameworks such as the Electricity Act, licence conditions, or regulator guidance. Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable opportunities. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Sep 11, 2025
Contractor
Job Title: Regulatory Compliance Officer Location: Hybrid - Castle Donington or Bristol (initially more office-based for training, then minimum 2 days/week - Monday is team anchor day) Contract Length: 6 months initially (potential for extension) Rate: 25.50 per hour PAYE About the Role A newly formed regulatory compliance team is seeking a proactive and detail-oriented Regulatory Compliance Officer to support the handling of escalated customer complaints. This role involves independently reviewing complex cases, preparing formal responses, and compiling case files for external regulatory bodies. The successful candidate will play a key role in ensuring the organisation meets its regulatory obligations while maintaining high standards of customer service and accountability. Key Responsibilities Manage complaints escalated to Stage 3 and Stage 4 of the formal complaints procedure. Gather and assess information from internal systems and colleagues to build a comprehensive timeline of events. Independently determine whether the organisation's position should be upheld or overruled and propose remedies where appropriate. Draft and issue Stage 3 letters to customers, either offering a resolution or placing the case in "deadlock". Prepare structured case files for submission to external regulators, including timelines, evidence, and the organisation's final position. Maintain accurate records of escalated complaints, including outcomes and regulatory findings. Support the wider Regulatory Compliance Team with related duties as required. Skills & Experience Strong written communication skills, with the ability to produce clear, concise, and professional correspondence. Proven ability to interrogate qualitative information, assess complex scenarios, and make sound decisions. Experience in complaint handling, regulatory compliance, or customer resolution roles. Highly organised, with excellent attention to detail and the ability to manage multiple cases simultaneously. Comfortable working independently and taking ownership of outcomes. Background in a regulated industry (e.g., utilities, telecoms, financial services). Familiarity with regulatory frameworks such as the Electricity Act, licence conditions, or regulator guidance. Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable opportunities. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Job Title: Regulatory Compliance Officer Location: Hybrid - Castle Donington or Bristol (initially more office-based for training, then minimum 2 days/week - Monday is team anchor day) Contract Length: 6 months initially (potential for extension) Rate: £25.50 per hour PAYE About the Role A newly formed regulatory compliance team is seeking a proactive and detail-oriented Regulatory Compliance Officer to support the handling of escalated customer complaints. This role involves independently reviewing complex cases, preparing formal responses, and compiling case files for external regulatory bodies. The successful candidate will play a key role in ensuring the organisation meets its regulatory obligations while maintaining high standards of customer service and accountability. Key Responsibilities Manage complaints escalated to Stage 3 and Stage 4 of the formal complaints procedure. Gather and assess information from internal systems and colleagues to build a comprehensive timeline of events. Independently determine whether the organisation's position should be upheld or overruled and propose remedies where appropriate. Draft and issue Stage 3 letters to customers, either offering a resolution or placing the case in "deadlock". Prepare structured case files for submission to external regulators, including timelines, evidence, and the organisation's final position. Maintain accurate records of escalated complaints, including outcomes and regulatory findings. Support the wider Regulatory Compliance Team with related duties as required. Skills & Experience Strong written communication skills, with the ability to produce clear, concise, and professional correspondence. Proven ability to interrogate qualitative information, assess complex scenarios, and make sound decisions. Experience in complaint handling, regulatory compliance, or customer resolution roles. Highly organised, with excellent attention to detail and the ability to manage multiple cases simultaneously. Comfortable working independently and taking ownership of outcomes. Background in a regulated industry (eg, utilities, telecoms, financial services). Familiarity with regulatory frameworks such as the Electricity Act, licence conditions, or regulator guidance. Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable opportunities. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Sep 11, 2025
Contractor
Job Title: Regulatory Compliance Officer Location: Hybrid - Castle Donington or Bristol (initially more office-based for training, then minimum 2 days/week - Monday is team anchor day) Contract Length: 6 months initially (potential for extension) Rate: £25.50 per hour PAYE About the Role A newly formed regulatory compliance team is seeking a proactive and detail-oriented Regulatory Compliance Officer to support the handling of escalated customer complaints. This role involves independently reviewing complex cases, preparing formal responses, and compiling case files for external regulatory bodies. The successful candidate will play a key role in ensuring the organisation meets its regulatory obligations while maintaining high standards of customer service and accountability. Key Responsibilities Manage complaints escalated to Stage 3 and Stage 4 of the formal complaints procedure. Gather and assess information from internal systems and colleagues to build a comprehensive timeline of events. Independently determine whether the organisation's position should be upheld or overruled and propose remedies where appropriate. Draft and issue Stage 3 letters to customers, either offering a resolution or placing the case in "deadlock". Prepare structured case files for submission to external regulators, including timelines, evidence, and the organisation's final position. Maintain accurate records of escalated complaints, including outcomes and regulatory findings. Support the wider Regulatory Compliance Team with related duties as required. Skills & Experience Strong written communication skills, with the ability to produce clear, concise, and professional correspondence. Proven ability to interrogate qualitative information, assess complex scenarios, and make sound decisions. Experience in complaint handling, regulatory compliance, or customer resolution roles. Highly organised, with excellent attention to detail and the ability to manage multiple cases simultaneously. Comfortable working independently and taking ownership of outcomes. Background in a regulated industry (eg, utilities, telecoms, financial services). Familiarity with regulatory frameworks such as the Electricity Act, licence conditions, or regulator guidance. Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable opportunities. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Job Title: Regulatory Compliance Officer Location: Hybrid - Castle Donington or Bristol (initially more office-based for training, then minimum 2 days/week - Monday is team anchor day) Contract Length: 6 months initially (potential for extension) Rate: 25.50 per hour PAYE About the Role A newly formed regulatory compliance team is seeking a proactive and detail-oriented Regulatory Compliance Officer to support the handling of escalated customer complaints. This role involves independently reviewing complex cases, preparing formal responses, and compiling case files for external regulatory bodies. The successful candidate will play a key role in ensuring the organisation meets its regulatory obligations while maintaining high standards of customer service and accountability. Key Responsibilities Manage complaints escalated to Stage 3 and Stage 4 of the formal complaints procedure. Gather and assess information from internal systems and colleagues to build a comprehensive timeline of events. Independently determine whether the organisation's position should be upheld or overruled and propose remedies where appropriate. Draft and issue Stage 3 letters to customers, either offering a resolution or placing the case in "deadlock". Prepare structured case files for submission to external regulators, including timelines, evidence, and the organisation's final position. Maintain accurate records of escalated complaints, including outcomes and regulatory findings. Support the wider Regulatory Compliance Team with related duties as required. Skills & Experience Strong written communication skills, with the ability to produce clear, concise, and professional correspondence. Proven ability to interrogate qualitative information, assess complex scenarios, and make sound decisions. Experience in complaint handling, regulatory compliance, or customer resolution roles. Highly organised, with excellent attention to detail and the ability to manage multiple cases simultaneously. Comfortable working independently and taking ownership of outcomes. Background in a regulated industry (e.g., utilities, telecoms, financial services). Familiarity with regulatory frameworks such as the Electricity Act, licence conditions, or regulator guidance. Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable opportunities. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Sep 11, 2025
Contractor
Job Title: Regulatory Compliance Officer Location: Hybrid - Castle Donington or Bristol (initially more office-based for training, then minimum 2 days/week - Monday is team anchor day) Contract Length: 6 months initially (potential for extension) Rate: 25.50 per hour PAYE About the Role A newly formed regulatory compliance team is seeking a proactive and detail-oriented Regulatory Compliance Officer to support the handling of escalated customer complaints. This role involves independently reviewing complex cases, preparing formal responses, and compiling case files for external regulatory bodies. The successful candidate will play a key role in ensuring the organisation meets its regulatory obligations while maintaining high standards of customer service and accountability. Key Responsibilities Manage complaints escalated to Stage 3 and Stage 4 of the formal complaints procedure. Gather and assess information from internal systems and colleagues to build a comprehensive timeline of events. Independently determine whether the organisation's position should be upheld or overruled and propose remedies where appropriate. Draft and issue Stage 3 letters to customers, either offering a resolution or placing the case in "deadlock". Prepare structured case files for submission to external regulators, including timelines, evidence, and the organisation's final position. Maintain accurate records of escalated complaints, including outcomes and regulatory findings. Support the wider Regulatory Compliance Team with related duties as required. Skills & Experience Strong written communication skills, with the ability to produce clear, concise, and professional correspondence. Proven ability to interrogate qualitative information, assess complex scenarios, and make sound decisions. Experience in complaint handling, regulatory compliance, or customer resolution roles. Highly organised, with excellent attention to detail and the ability to manage multiple cases simultaneously. Comfortable working independently and taking ownership of outcomes. Background in a regulated industry (e.g., utilities, telecoms, financial services). Familiarity with regulatory frameworks such as the Electricity Act, licence conditions, or regulator guidance. Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable opportunities. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Job Title: Regulatory Compliance Officer Location: Hybrid - Castle Donington or Bristol (initially more office-based for training, then minimum 2 days/week - Monday is team anchor day) Contract Length: 6 months initially (potential for extension) Rate: £25.50 per hour PAYE About the Role A newly formed regulatory compliance team is seeking a proactive and detail-oriented Regulatory Compliance Officer to support the handling of escalated customer complaints. This role involves independently reviewing complex cases, preparing formal responses, and compiling case files for external regulatory bodies. The successful candidate will play a key role in ensuring the organisation meets its regulatory obligations while maintaining high standards of customer service and accountability. Key Responsibilities Manage complaints escalated to Stage 3 and Stage 4 of the formal complaints procedure. Gather and assess information from internal systems and colleagues to build a comprehensive timeline of events. Independently determine whether the organisation's position should be upheld or overruled and propose remedies where appropriate. Draft and issue Stage 3 letters to customers, either offering a resolution or placing the case in "deadlock". Prepare structured case files for submission to external regulators, including timelines, evidence, and the organisation's final position. Maintain accurate records of escalated complaints, including outcomes and regulatory findings. Support the wider Regulatory Compliance Team with related duties as required. Skills & Experience Strong written communication skills, with the ability to produce clear, concise, and professional correspondence. Proven ability to interrogate qualitative information, assess complex scenarios, and make sound decisions. Experience in complaint handling, regulatory compliance, or customer resolution roles. Highly organised, with excellent attention to detail and the ability to manage multiple cases simultaneously. Comfortable working independently and taking ownership of outcomes. Background in a regulated industry (eg, utilities, telecoms, financial services). Familiarity with regulatory frameworks such as the Electricity Act, licence conditions, or regulator guidance. Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable opportunities. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Sep 10, 2025
Contractor
Job Title: Regulatory Compliance Officer Location: Hybrid - Castle Donington or Bristol (initially more office-based for training, then minimum 2 days/week - Monday is team anchor day) Contract Length: 6 months initially (potential for extension) Rate: £25.50 per hour PAYE About the Role A newly formed regulatory compliance team is seeking a proactive and detail-oriented Regulatory Compliance Officer to support the handling of escalated customer complaints. This role involves independently reviewing complex cases, preparing formal responses, and compiling case files for external regulatory bodies. The successful candidate will play a key role in ensuring the organisation meets its regulatory obligations while maintaining high standards of customer service and accountability. Key Responsibilities Manage complaints escalated to Stage 3 and Stage 4 of the formal complaints procedure. Gather and assess information from internal systems and colleagues to build a comprehensive timeline of events. Independently determine whether the organisation's position should be upheld or overruled and propose remedies where appropriate. Draft and issue Stage 3 letters to customers, either offering a resolution or placing the case in "deadlock". Prepare structured case files for submission to external regulators, including timelines, evidence, and the organisation's final position. Maintain accurate records of escalated complaints, including outcomes and regulatory findings. Support the wider Regulatory Compliance Team with related duties as required. Skills & Experience Strong written communication skills, with the ability to produce clear, concise, and professional correspondence. Proven ability to interrogate qualitative information, assess complex scenarios, and make sound decisions. Experience in complaint handling, regulatory compliance, or customer resolution roles. Highly organised, with excellent attention to detail and the ability to manage multiple cases simultaneously. Comfortable working independently and taking ownership of outcomes. Background in a regulated industry (eg, utilities, telecoms, financial services). Familiarity with regulatory frameworks such as the Electricity Act, licence conditions, or regulator guidance. Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable opportunities. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Area Manager - Development Management Location: Brympton Way, Yeovil, BA202HT Start Date: ASAP Contract Duration: 5+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £61.24 per hour Job Ref: OR12354 Responsibilities The successful candidate will: Lead two development management area teams, ensuring a high-quality, customer-focused function responsible for determining planning and relevant applications. Support the Service Manager Development Management in overseeing the Development Management Service and guide area teams in planning application determinations, coordinating with internal and external consultees. Manage applications from pre-application stage to implementation and compliance, adhering to the Council s constitution and delegation scheme. Lead and manage teams to surpass Government and local performance targets, optimize income through application fees, and implement organizational, policy, and legislative changes. Serve as the lead professional officer at Area Planning Committees, supporting sound planning decisions that align with Development Plans and corporate objectives such as climate change and affordable housing delivery. Deputize for the Service Manager Development Management and Head of Planning, providing support and advice on a range of management issues and complex applications. Ensure reports and recommendations comply with legal and corporate procedures, addressing objections and weighing planning considerations against policies. Attend and present reports at Area Planning Committee meetings, addressing questions from members and interested parties. Oversee the functioning of two Area Planning Committees, maintaining the confidence of committee members through briefings and training. Represent the Council at public inquiries, hearings, and court, providing expert evidence on applications and handling complaints and investigations. Directly manage and mentor Principal Planning Officers and their teams, addressing performance and welfare issues. Person Specifications The ideal candidate will possess: In-depth knowledge of statutory planning regulations and related environmental legislation. Experience in local authority planning services, development management, and team leadership. Proven ability to design and implement service transformation processes. Experience leading and developing large teams and service areas, with a focus on performance management. Expertise in providing professional advice on complex applications to planning committees. Strategic input experience in place-based policy development and strategy. Experience giving evidence at Public Inquiries and Development Plan Examinations. Proficiency in handling customer complaints and inquiries. A degree in planning, geography, or a related field, and Chartered membership in the Royal Town Planning Institute (MRTPI) or eligibility for membership. Management qualification ILM 5 or higher, with evidence of continual professional development. Strong advisory skills for guiding senior management and elected members on complex planning issues. Excellent communication skills and resilience, with the ability to engage effectively with the public, stakeholders, and elected representatives. Attention to detail and the ability to build and maintain relationships with partner organizations. Good interpersonal skills and a collaborative team player. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 10, 2025
Contractor
Area Manager - Development Management Location: Brympton Way, Yeovil, BA202HT Start Date: ASAP Contract Duration: 5+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £61.24 per hour Job Ref: OR12354 Responsibilities The successful candidate will: Lead two development management area teams, ensuring a high-quality, customer-focused function responsible for determining planning and relevant applications. Support the Service Manager Development Management in overseeing the Development Management Service and guide area teams in planning application determinations, coordinating with internal and external consultees. Manage applications from pre-application stage to implementation and compliance, adhering to the Council s constitution and delegation scheme. Lead and manage teams to surpass Government and local performance targets, optimize income through application fees, and implement organizational, policy, and legislative changes. Serve as the lead professional officer at Area Planning Committees, supporting sound planning decisions that align with Development Plans and corporate objectives such as climate change and affordable housing delivery. Deputize for the Service Manager Development Management and Head of Planning, providing support and advice on a range of management issues and complex applications. Ensure reports and recommendations comply with legal and corporate procedures, addressing objections and weighing planning considerations against policies. Attend and present reports at Area Planning Committee meetings, addressing questions from members and interested parties. Oversee the functioning of two Area Planning Committees, maintaining the confidence of committee members through briefings and training. Represent the Council at public inquiries, hearings, and court, providing expert evidence on applications and handling complaints and investigations. Directly manage and mentor Principal Planning Officers and their teams, addressing performance and welfare issues. Person Specifications The ideal candidate will possess: In-depth knowledge of statutory planning regulations and related environmental legislation. Experience in local authority planning services, development management, and team leadership. Proven ability to design and implement service transformation processes. Experience leading and developing large teams and service areas, with a focus on performance management. Expertise in providing professional advice on complex applications to planning committees. Strategic input experience in place-based policy development and strategy. Experience giving evidence at Public Inquiries and Development Plan Examinations. Proficiency in handling customer complaints and inquiries. A degree in planning, geography, or a related field, and Chartered membership in the Royal Town Planning Institute (MRTPI) or eligibility for membership. Management qualification ILM 5 or higher, with evidence of continual professional development. Strong advisory skills for guiding senior management and elected members on complex planning issues. Excellent communication skills and resilience, with the ability to engage effectively with the public, stakeholders, and elected representatives. Attention to detail and the ability to build and maintain relationships with partner organizations. Good interpersonal skills and a collaborative team player. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
BDS (Northern) Limited
Hammersmith And Fulham, London
BDS are currently looking to recruit two Complaints Officer to work with a well-known housing association near Hammersmith 3 days from home, 2 days in the office Temp ongoing opportunity 28.86 umbrella We are looking for two experienced Complaints Investigator who will be responsible for drafting responses to stage 1 and 2 complaints You will have a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, and will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation Main duties include but are not limited too; Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress. Prepare comprehensive papers for stage 1 and 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution. Provide high level written responses in line with the understanding of a regulatory approach to complaint handling. Please email your CV for immediate consideration.
Sep 08, 2025
Full time
BDS are currently looking to recruit two Complaints Officer to work with a well-known housing association near Hammersmith 3 days from home, 2 days in the office Temp ongoing opportunity 28.86 umbrella We are looking for two experienced Complaints Investigator who will be responsible for drafting responses to stage 1 and 2 complaints You will have a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, and will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation Main duties include but are not limited too; Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress. Prepare comprehensive papers for stage 1 and 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution. Provide high level written responses in line with the understanding of a regulatory approach to complaint handling. Please email your CV for immediate consideration.
As a member of the Parking debt and complaints team, they deliver a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to the weigh up the evidence in each case, whether is a complaint, a members enquiry or an appeal against a Penalty Charge Notice (PCN) at the warrant stage where Enforcement Agents have been engaged, As well as reconciling and monitoring parking income and Enforcement Agent performance. Such as responding to Statements of Truth (SOT); N244, Liaising with TEC, Local county court Liaising with Enforcement agencies and Breathing Space, DRO. Dealing with the correspondence and stage 1 complaints at the Warrant of Control (WoC) stage. Knowledge of the parking legislation, including CPR 75 Parking Complaints Officer Parking Complaints Officer Parking Complaints Officer Parking Complaints Officer Parking Complaints Officer Parking Complaints Officer Parking Complaints Officer
Sep 08, 2025
Contractor
As a member of the Parking debt and complaints team, they deliver a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to the weigh up the evidence in each case, whether is a complaint, a members enquiry or an appeal against a Penalty Charge Notice (PCN) at the warrant stage where Enforcement Agents have been engaged, As well as reconciling and monitoring parking income and Enforcement Agent performance. Such as responding to Statements of Truth (SOT); N244, Liaising with TEC, Local county court Liaising with Enforcement agencies and Breathing Space, DRO. Dealing with the correspondence and stage 1 complaints at the Warrant of Control (WoC) stage. Knowledge of the parking legislation, including CPR 75 Parking Complaints Officer Parking Complaints Officer Parking Complaints Officer Parking Complaints Officer Parking Complaints Officer Parking Complaints Officer Parking Complaints Officer
About the Role: One of my local governmet clients is seeking a highly organised and experienced Complaints Officer to join its Parking Debt and Complaints Team . This role is essential in supporting the council's commitment to delivering a responsive and effective service within Parking Services and Network Management. Key Responsibilities: Responding to complaints, member enquiries, and PCN (Penalty Charge Notice) appeals, particularly at the Warrant of Control stage. Preparing and responding to legal documents such as Statements of Truth (SOT) , N244 applications , and liaising with the Traffic Enforcement Centre (TEC) and County Courts . Managing communications with Enforcement Agents , and addressing issues related to Breathing Space and Debt Relief Orders (DRO) . Monitoring and reconciling parking income and agent performance. Handling Stage 1 complaints and case correspondence efficiently and professionally. Applying relevant parking legislation including Civil Procedure Rules Part 75 (CPR 75) . Requirements: Prior experience in a local authority or parking enforcement setting. Strong understanding of parking legislation and legal recovery processes. Experience working with PCNs, TEC procedures, and court documentation. Excellent written and verbal communication skills. Ability to handle sensitive and complex cases with discretion and accuracy. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Sep 08, 2025
Seasonal
About the Role: One of my local governmet clients is seeking a highly organised and experienced Complaints Officer to join its Parking Debt and Complaints Team . This role is essential in supporting the council's commitment to delivering a responsive and effective service within Parking Services and Network Management. Key Responsibilities: Responding to complaints, member enquiries, and PCN (Penalty Charge Notice) appeals, particularly at the Warrant of Control stage. Preparing and responding to legal documents such as Statements of Truth (SOT) , N244 applications , and liaising with the Traffic Enforcement Centre (TEC) and County Courts . Managing communications with Enforcement Agents , and addressing issues related to Breathing Space and Debt Relief Orders (DRO) . Monitoring and reconciling parking income and agent performance. Handling Stage 1 complaints and case correspondence efficiently and professionally. Applying relevant parking legislation including Civil Procedure Rules Part 75 (CPR 75) . Requirements: Prior experience in a local authority or parking enforcement setting. Strong understanding of parking legislation and legal recovery processes. Experience working with PCNs, TEC procedures, and court documentation. Excellent written and verbal communication skills. Ability to handle sensitive and complex cases with discretion and accuracy. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Description Our local government clients are recruiting a Private Sector Housing Officer for the Disabled Facilities Grant (DFG). This role is crucial in providing a service to the Private Housing Sector that significantly improves residents' lives by ensuring that conditions and management in private residential accommodation are of a satisfactory standard. To assess housing conditions and management in DFG Home Adaptations Service, give advice and take action as necessary, including enforcement action or grant assistance to ensure that living conditions and management standards are brought up to satisfactory standards. Y our Key Responsibilities will include: Investigate service requests and programmed inspections in accordance with the provisions of the Housing Act 2004, Environmental Protection Act 1990, and other relevant legislation. Conduct thorough inspections with a high level of competency of a wide variety of homes in the Private Rented Sector. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree or Diploma in Environmental Health (or equivalent housing-related qualification) A recognised HHSRS assessor training course. Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Experience in inspection, enforcement, and grant work in the DFG Home. Adaptations Service experience in a local authority context. Experience of making presentations and briefings to management, other colleagues and external stakeholders. Experience in project management, researching topics and in the preparation and writing of reports. Experience of delivering training sessions to staff, other colleagues and external stakeholders. Ability to work as part of a team, according to the flexible demands and objectives of the Service. Able to demonstrate clearly written communication and provide examples of this in an interview setting. Able to demonstrate a solid example of dealing with enquiries and complaints. Able to provide examples of following detailed work procedures. Advanced use of Windows-based IT systems and database packages, maintain and retrieve data, and use the Internet. Sound practical and theoretical knowledge of carrying out the duties of the DFG Home Adaptations Service. Able to prioritise own activities, to be well organised and motivated and to work to performance standards, targets and deadlines. Able to give professional advice and opinions, explaining statutory requirements within a Housing Adaptations Service environment Ability to investigate and research breaches of legislation, including the preparation of statutory notices, reports and letters. Ability to prepare evidence and reports for enforcement action, such as formal cautions, civil penalties, and prosecutions. Ability to deal with complex and politically sensitive issues Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Sep 08, 2025
Contractor
Description Our local government clients are recruiting a Private Sector Housing Officer for the Disabled Facilities Grant (DFG). This role is crucial in providing a service to the Private Housing Sector that significantly improves residents' lives by ensuring that conditions and management in private residential accommodation are of a satisfactory standard. To assess housing conditions and management in DFG Home Adaptations Service, give advice and take action as necessary, including enforcement action or grant assistance to ensure that living conditions and management standards are brought up to satisfactory standards. Y our Key Responsibilities will include: Investigate service requests and programmed inspections in accordance with the provisions of the Housing Act 2004, Environmental Protection Act 1990, and other relevant legislation. Conduct thorough inspections with a high level of competency of a wide variety of homes in the Private Rented Sector. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree or Diploma in Environmental Health (or equivalent housing-related qualification) A recognised HHSRS assessor training course. Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Experience in inspection, enforcement, and grant work in the DFG Home. Adaptations Service experience in a local authority context. Experience of making presentations and briefings to management, other colleagues and external stakeholders. Experience in project management, researching topics and in the preparation and writing of reports. Experience of delivering training sessions to staff, other colleagues and external stakeholders. Ability to work as part of a team, according to the flexible demands and objectives of the Service. Able to demonstrate clearly written communication and provide examples of this in an interview setting. Able to demonstrate a solid example of dealing with enquiries and complaints. Able to provide examples of following detailed work procedures. Advanced use of Windows-based IT systems and database packages, maintain and retrieve data, and use the Internet. Sound practical and theoretical knowledge of carrying out the duties of the DFG Home Adaptations Service. Able to prioritise own activities, to be well organised and motivated and to work to performance standards, targets and deadlines. Able to give professional advice and opinions, explaining statutory requirements within a Housing Adaptations Service environment Ability to investigate and research breaches of legislation, including the preparation of statutory notices, reports and letters. Ability to prepare evidence and reports for enforcement action, such as formal cautions, civil penalties, and prosecutions. Ability to deal with complex and politically sensitive issues Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Job Title: Housing Assistant Project Officer Location: Newham, London Contract Type: Temporary 3 months initially with the possibility of extension Rate: 21.23 PAYE Are you passionate about making a difference in your community? Our client is looking for a dynamic and dedicated Housing Assistant Project Officer to join their team! This is an excellent opportunity for someone eager to contribute to a range of housing-related projects in a collaborative environment. Key Responsibilities: Assist the Housing Project Officer in delivering various housing projects within the Works Commissioning division. Support the complaints and member inquiries function, ensuring accurate and timely responses. Conduct research and analysis on housing policy changes and legislation. Facilitate communication between the Housing Directorate and key stakeholders, maintaining strong relationships. Essential Experience: Experience in a social housing environment, particularly within a local authority. Strong project management skills with a track record of successful delivery. Excellent written and verbal communication abilities. Knowledge of relevant legislation and community involvement in social housing. If you're ready to take on a rewarding role that blends project management with community service, we want to hear from you! Please submit your application, demonstrating how you meet the criteria outlined above. Join us in creating a better future for our community! Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sep 08, 2025
Seasonal
Job Title: Housing Assistant Project Officer Location: Newham, London Contract Type: Temporary 3 months initially with the possibility of extension Rate: 21.23 PAYE Are you passionate about making a difference in your community? Our client is looking for a dynamic and dedicated Housing Assistant Project Officer to join their team! This is an excellent opportunity for someone eager to contribute to a range of housing-related projects in a collaborative environment. Key Responsibilities: Assist the Housing Project Officer in delivering various housing projects within the Works Commissioning division. Support the complaints and member inquiries function, ensuring accurate and timely responses. Conduct research and analysis on housing policy changes and legislation. Facilitate communication between the Housing Directorate and key stakeholders, maintaining strong relationships. Essential Experience: Experience in a social housing environment, particularly within a local authority. Strong project management skills with a track record of successful delivery. Excellent written and verbal communication abilities. Knowledge of relevant legislation and community involvement in social housing. If you're ready to take on a rewarding role that blends project management with community service, we want to hear from you! Please submit your application, demonstrating how you meet the criteria outlined above. Join us in creating a better future for our community! Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
The Vacancy ️ Resident Liaison Officer - Retrofit Projects (Carlisle) Location: Carlisle Business Unit: WPS Contract Type: Full-time, Permanent Are you passionate about making a difference in people's lives and communities? Do you thrive on building trust, solving problems, and ensuring smooth communication between residents and project teams? If so, we want you on our team! WPS is delivering a series of exciting retrofit projects across Carlisle, and we're looking for a dedicated Resident Liaison Officer to be the friendly face and reliable point of contact for tenants throughout the works. Your role will be key in ensuring tenants are informed, supported, and satisfied throughout the delivery of these improvements. What You'll Be Doing Liaising daily with residents and leaseholders to arrange access, surveys, and appointments Acting as the first point of contact for tenant queries, concerns, and complaints Ensuring all communications are honest, clear, and empathetic Supporting site teams with Health & Safety checks and compliance Maintaining accurate records of inspections, complaints, and meeting actions Collaborating with subcontractors, surveyors, project managers, and clients to ensure works meet specifications and resident expectations Helping resolve disputes and damage claims professionally Carrying out audits and site safety checks Ensuring the business remains compliant with OF and Health & Safety regulations What You'll Bring Strong communication and listening skills Confidence dealing with complaints and resolving issues A proactive, supportive, and organised approach Cultural awareness and empathy for diverse tenant needs IT proficiency (Excel, Word, Outlook) Asbestos Awareness (desirable) Full UK Driving Licence (essential) Bilingual skills (a bonus!) Why Join WPS? At WPS, we're committed to improving homes and lives through sustainable retrofit solutions. You'll be part of a supportive team that values your contribution and offers opportunities for growth and development. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Once you apply one of the Recruitment Team will be in contact to discuss the role in more detail and advise of the next step. Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Sep 08, 2025
Full time
The Vacancy ️ Resident Liaison Officer - Retrofit Projects (Carlisle) Location: Carlisle Business Unit: WPS Contract Type: Full-time, Permanent Are you passionate about making a difference in people's lives and communities? Do you thrive on building trust, solving problems, and ensuring smooth communication between residents and project teams? If so, we want you on our team! WPS is delivering a series of exciting retrofit projects across Carlisle, and we're looking for a dedicated Resident Liaison Officer to be the friendly face and reliable point of contact for tenants throughout the works. Your role will be key in ensuring tenants are informed, supported, and satisfied throughout the delivery of these improvements. What You'll Be Doing Liaising daily with residents and leaseholders to arrange access, surveys, and appointments Acting as the first point of contact for tenant queries, concerns, and complaints Ensuring all communications are honest, clear, and empathetic Supporting site teams with Health & Safety checks and compliance Maintaining accurate records of inspections, complaints, and meeting actions Collaborating with subcontractors, surveyors, project managers, and clients to ensure works meet specifications and resident expectations Helping resolve disputes and damage claims professionally Carrying out audits and site safety checks Ensuring the business remains compliant with OF and Health & Safety regulations What You'll Bring Strong communication and listening skills Confidence dealing with complaints and resolving issues A proactive, supportive, and organised approach Cultural awareness and empathy for diverse tenant needs IT proficiency (Excel, Word, Outlook) Asbestos Awareness (desirable) Full UK Driving Licence (essential) Bilingual skills (a bonus!) Why Join WPS? At WPS, we're committed to improving homes and lives through sustainable retrofit solutions. You'll be part of a supportive team that values your contribution and offers opportunities for growth and development. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Once you apply one of the Recruitment Team will be in contact to discuss the role in more detail and advise of the next step. Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
The Vacancy We are currently seeking an experienced Resident Liaison Officer (RLO) to join our team on a planned works programme based in Sheffield . This role will focus on Social Housing Decarbonisation Fund (SHDF) projects and adaptation works, ensuring tenants are fully supported throughout the process. Key Responsibilities: Act as the main point of contact for residents during planned works. Manage tenant communications, including updates, access arrangements, and complaint resolution. Support vulnerable residents and ensure minimal disruption during works. Liaise with site teams, contractors, and housing officers to coordinate schedules. Maintain accurate records of interactions and issues raised. Requirements: Proven experience as an RLO, ideally within social housing . Strong interpersonal skills and a calm, empathetic approach to tenant concerns. Confident handling complaints and resolving issues effectively. Full UK driving licence and willingness to travel locally. Knowledge of SHDF and adaptation works is highly desirable. Location: Based in Sheffield, with travel to properties across the region. If you're passionate about delivering excellent tenant support and want to be part of a meaningful programme improving homes and lives, we'd love to hear from you. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Sep 08, 2025
Full time
The Vacancy We are currently seeking an experienced Resident Liaison Officer (RLO) to join our team on a planned works programme based in Sheffield . This role will focus on Social Housing Decarbonisation Fund (SHDF) projects and adaptation works, ensuring tenants are fully supported throughout the process. Key Responsibilities: Act as the main point of contact for residents during planned works. Manage tenant communications, including updates, access arrangements, and complaint resolution. Support vulnerable residents and ensure minimal disruption during works. Liaise with site teams, contractors, and housing officers to coordinate schedules. Maintain accurate records of interactions and issues raised. Requirements: Proven experience as an RLO, ideally within social housing . Strong interpersonal skills and a calm, empathetic approach to tenant concerns. Confident handling complaints and resolving issues effectively. Full UK driving licence and willingness to travel locally. Knowledge of SHDF and adaptation works is highly desirable. Location: Based in Sheffield, with travel to properties across the region. If you're passionate about delivering excellent tenant support and want to be part of a meaningful programme improving homes and lives, we'd love to hear from you. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
The Vacancy WPS are recruiting a Resident Liaison Officer to join our newly awarded SHDF Retrofit contract in Oxfordshire. This is a flagship programme delivering energy efficiency upgrades to over 800 properties, .As an RLO, you'll be the key point of contact for residents throughout the retrofit journey, ensuring clear communication, minimal disruption, and a positive customer experience. You'll work closely with the site team and report into the Project Manager, supporting delivery of PAS2035-compliant works including EWI, roof insulation, windows and doors, solar PV, and air source heat pumps Key Responsibilities Act as the main liaison between residents and the site team Schedule appointments and communicate work programmes Handle queries, concerns, and complaints with empathy and professionalism Support the delivery of retrofit works to PAS2035 standards Maintain accurate records and contribute to compliance documentation Ideal Candidate Previous experience in planned works or retrofit projects preferred A driving license is a must due to travel Strong communication and organisational skills Ability to work independently and as part of a team Familiarity with social housing environments is a plus Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Sep 08, 2025
Full time
The Vacancy WPS are recruiting a Resident Liaison Officer to join our newly awarded SHDF Retrofit contract in Oxfordshire. This is a flagship programme delivering energy efficiency upgrades to over 800 properties, .As an RLO, you'll be the key point of contact for residents throughout the retrofit journey, ensuring clear communication, minimal disruption, and a positive customer experience. You'll work closely with the site team and report into the Project Manager, supporting delivery of PAS2035-compliant works including EWI, roof insulation, windows and doors, solar PV, and air source heat pumps Key Responsibilities Act as the main liaison between residents and the site team Schedule appointments and communicate work programmes Handle queries, concerns, and complaints with empathy and professionalism Support the delivery of retrofit works to PAS2035 standards Maintain accurate records and contribute to compliance documentation Ideal Candidate Previous experience in planned works or retrofit projects preferred A driving license is a must due to travel Strong communication and organisational skills Ability to work independently and as part of a team Familiarity with social housing environments is a plus Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Job Title Quality Assurance Officer Location Blackpool Salary £30,000 to £32,000 Holidays 27 days plus Bank Holidays Hours Monday to Friday 35 hours 1 hour for lunch Our clients products are widely available across the whole of the UK and with over 20 European countries - Role summary The person will support the team responsible for quality and regulatory compliance of the portfolio of products and all new product launches. This role will be office based. We are open to candiates whos come from the FMCG , Personal care, Food, Pharma or Medical Device sectors. Duties and responsibilities Review and approve product artwork to ensure compliance with UK regulations. Review and approval of new product samples and artwork at all stages of the approval process including up to Gold Seal samples. Collaborate with internal stakeholders, such as NPD, Supply Chain and Technical for NPD launches and the management of our existing portfolio of products. Logging and sending of samples to external laboratories for stability testing, production of a CPSR and any other testing requirements in a timely manner. Updating internal and external electronic product information management systems such as the UK CPNP, and Product/Quality related databases. Engaging with suppliers to support internal stakeholder projects. Monitor supplier accreditation and audit requirements, ensuring information is correct, current, and compliant. Stay up to date with UK and EU industry trends, regulatory changes, and emerging quality standards. Logging and assisting with investigation of quality / product complaints, including liaising directly with the manufacturer and customer. Logging and investigation of Non conformances, Deviations and CAPA s and compliance with internal QMS procedures. Creation of monthly Quality KPI s for management meetings. Experience Desireable Technical, Quality, Product Development or Manufacturing knowledge and experience whilst working to GMP ISO 22716, ISO 9001, directives Attention to detail, diligent & methodical. Highly organised, with the ability to prioritise their own work to ensure deadlines are achieved. Excellent written & verbal communicator. A good knowledge of Microsoft office, Cloud/Web based applications and annotating PDF files is essential. Confident and professional when dealing with customers and colleagues, at all levels of seniority, up to and including the MD. Able to attend customer and supplier meetings mainly within the UK.
Sep 05, 2025
Full time
Job Title Quality Assurance Officer Location Blackpool Salary £30,000 to £32,000 Holidays 27 days plus Bank Holidays Hours Monday to Friday 35 hours 1 hour for lunch Our clients products are widely available across the whole of the UK and with over 20 European countries - Role summary The person will support the team responsible for quality and regulatory compliance of the portfolio of products and all new product launches. This role will be office based. We are open to candiates whos come from the FMCG , Personal care, Food, Pharma or Medical Device sectors. Duties and responsibilities Review and approve product artwork to ensure compliance with UK regulations. Review and approval of new product samples and artwork at all stages of the approval process including up to Gold Seal samples. Collaborate with internal stakeholders, such as NPD, Supply Chain and Technical for NPD launches and the management of our existing portfolio of products. Logging and sending of samples to external laboratories for stability testing, production of a CPSR and any other testing requirements in a timely manner. Updating internal and external electronic product information management systems such as the UK CPNP, and Product/Quality related databases. Engaging with suppliers to support internal stakeholder projects. Monitor supplier accreditation and audit requirements, ensuring information is correct, current, and compliant. Stay up to date with UK and EU industry trends, regulatory changes, and emerging quality standards. Logging and assisting with investigation of quality / product complaints, including liaising directly with the manufacturer and customer. Logging and investigation of Non conformances, Deviations and CAPA s and compliance with internal QMS procedures. Creation of monthly Quality KPI s for management meetings. Experience Desireable Technical, Quality, Product Development or Manufacturing knowledge and experience whilst working to GMP ISO 22716, ISO 9001, directives Attention to detail, diligent & methodical. Highly organised, with the ability to prioritise their own work to ensure deadlines are achieved. Excellent written & verbal communicator. A good knowledge of Microsoft office, Cloud/Web based applications and annotating PDF files is essential. Confident and professional when dealing with customers and colleagues, at all levels of seniority, up to and including the MD. Able to attend customer and supplier meetings mainly within the UK.
