We are working with an NHS organisation who are seeking to appoint an Interim Director of Operations for CAMHS. The role will start ASAP and will be for 6 months initially, experience of operational leadership at Band 8d/9 is essential within a similar role. Significant focus for this role will be on ensuring improved clinical governance across services and division along with substantial and proven experience of waiting list initiatives and performance improvement. Key responsibilities will include: Lead senior manager within the Division working on strategy and operational delivery with clinical colleagues to deliver safe and effective care; Lead the Division across the full range of its portfolio ensuring key operational delivery targets are consistently met; Work with the Board of Directors on quality improvement proactively reviewing processes and clinical systems to increase standardisation and eliminate waste and risk; Develop the Division financial strategy and instill a culture of financial and budgetary discipline as a basis for solid investment for the future. The ideal candidate will have: Education to master s degree or with equivalent management experience across a number of service areas; Relevant postgraduate management qualification; Substantial in depth knowledge and experience of Health and Social Care; Significant senior operational management experience in mental health sector clinical environment; Experience of managing organisational and cultural change and new ways of working; Experience of managing large complex budgets. If you are interested in the role, please email Toni Coates with a copy of your updated CV to along with your availability and rate understanding in line with the above. If you do not receive a response within 72 hours (3 working days) of receipt, please assume that on this particular occasion, your application did not meet the client s requirements for this specific role.
Apr 27, 2024
Contractor
We are working with an NHS organisation who are seeking to appoint an Interim Director of Operations for CAMHS. The role will start ASAP and will be for 6 months initially, experience of operational leadership at Band 8d/9 is essential within a similar role. Significant focus for this role will be on ensuring improved clinical governance across services and division along with substantial and proven experience of waiting list initiatives and performance improvement. Key responsibilities will include: Lead senior manager within the Division working on strategy and operational delivery with clinical colleagues to deliver safe and effective care; Lead the Division across the full range of its portfolio ensuring key operational delivery targets are consistently met; Work with the Board of Directors on quality improvement proactively reviewing processes and clinical systems to increase standardisation and eliminate waste and risk; Develop the Division financial strategy and instill a culture of financial and budgetary discipline as a basis for solid investment for the future. The ideal candidate will have: Education to master s degree or with equivalent management experience across a number of service areas; Relevant postgraduate management qualification; Substantial in depth knowledge and experience of Health and Social Care; Significant senior operational management experience in mental health sector clinical environment; Experience of managing organisational and cultural change and new ways of working; Experience of managing large complex budgets. If you are interested in the role, please email Toni Coates with a copy of your updated CV to along with your availability and rate understanding in line with the above. If you do not receive a response within 72 hours (3 working days) of receipt, please assume that on this particular occasion, your application did not meet the client s requirements for this specific role.
Your new company: East of England Ambulance Service - Call Handler The East of England Ambulance Service provides 24 hours, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport for 6.9 million people in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.It is important that you learn a little more about them as part of your application, so please be sure to visit their website as soon as you can are very proud to be asked to recruit call handlers to dispatch ambulances and patient transport. They have Emergency Operations Centres in Norwich, Chelmsford and Bedford and Hays is proud to be recruiting Call Handlers for all 3 sites.The Norwich site is Hospital Lane, Hellesdon, Norwich, Norfolk, NR6 5NA. There's plenty of parking space available, and you can also easily reach the site using public transport. Your new role: This job is to work in the EOC, taking calls from members of the public and from partner organisations such as the Coastguard, Police, care homes etc. You'll start off as a Hays temp while on training and your initial assessments, and then it's likely you'll convert to an Ambulance Service permanent contract 3- or 4-months in.A typical 12-hour shift will see you take anywhere between 65 and 110 calls and, on average, 15% of those calls will involve an emergency where someone's life is in peril. You will very often be working at a very fast pace and recording everything that is said in their system. You'll be working shifts both days and nights and everyone is expected to be able to work the rota (sorry, but we can't accommodate people who can only work days or nights or certain shifts). You will get your rota 5 weeks in advance, and typically it will look something like this. What you'll need to succeed: The right person for this job can keep their eye on several balls at once! You must have excellent communication skills and be able to clearly speak and understand English, as well as be confident to record critically important information (like addresses) on to the system using a keyboard. You will wear a headset to hear the calls. All your calls will be recorded, and your notes may be used if there is any future review of a case (for instance, in coroners' court).You will get a lot of emotional support, and it's important that you're not the kind of person that bottles your emotions up but, of course, you'll also be calm in a crisis too. Hays will submit your CV and if selected, you will be invited to a video interview on MS Teams.The interview will consist of 7 screening questions, scored out of 4. You will need to score a minimum of 19 out of a possible 28 to be offered a position.Your call will finish off with 3 administrative questions: They will ask for your feedback on your interaction with Hays and with your consultant. They will ask if you have any planned or booked holidays (remember, you will not be able to take any holiday in the first 4 weeks of training). They will ask you about your flexibility and availability to start (i.e., if you need to give notice of any job you may currently be doing). What you'll get in return: These jobs will have 4 weeks of intensive training, where you will sit and must pass exams, but when you do pass, the certificate you get will qualify you to work in the same jobs around the world, so you have a qualification you can use in Canada, USA, Australia, New Zealand, South Africa .and many more! You are not allowed to miss any of the training - it's too time-critical and if you don't pass the exams, you won't be able to carry on working in the EOC. Once you have passed your training, you will begin working in the EOC and you will have 12 shifts where you will be mentored and supervised by your manager. After you have completed these shifts, your team leader will assess your handling of 25 calls or 6 hours at work (whichever comes first) and you will be allowed minor slip ups, but you must pass their assessments. If you fail, you are allowed another 2 shifts with full supervision and a second assessment of 25 calls / 6 hours, but if you fail a second time, your contract will be terminated. What you need to do now Call Kim on or email your CV. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Kim now on If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 26, 2024
Full time
Your new company: East of England Ambulance Service - Call Handler The East of England Ambulance Service provides 24 hours, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport for 6.9 million people in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.It is important that you learn a little more about them as part of your application, so please be sure to visit their website as soon as you can are very proud to be asked to recruit call handlers to dispatch ambulances and patient transport. They have Emergency Operations Centres in Norwich, Chelmsford and Bedford and Hays is proud to be recruiting Call Handlers for all 3 sites.The Norwich site is Hospital Lane, Hellesdon, Norwich, Norfolk, NR6 5NA. There's plenty of parking space available, and you can also easily reach the site using public transport. Your new role: This job is to work in the EOC, taking calls from members of the public and from partner organisations such as the Coastguard, Police, care homes etc. You'll start off as a Hays temp while on training and your initial assessments, and then it's likely you'll convert to an Ambulance Service permanent contract 3- or 4-months in.A typical 12-hour shift will see you take anywhere between 65 and 110 calls and, on average, 15% of those calls will involve an emergency where someone's life is in peril. You will very often be working at a very fast pace and recording everything that is said in their system. You'll be working shifts both days and nights and everyone is expected to be able to work the rota (sorry, but we can't accommodate people who can only work days or nights or certain shifts). You will get your rota 5 weeks in advance, and typically it will look something like this. What you'll need to succeed: The right person for this job can keep their eye on several balls at once! You must have excellent communication skills and be able to clearly speak and understand English, as well as be confident to record critically important information (like addresses) on to the system using a keyboard. You will wear a headset to hear the calls. All your calls will be recorded, and your notes may be used if there is any future review of a case (for instance, in coroners' court).You will get a lot of emotional support, and it's important that you're not the kind of person that bottles your emotions up but, of course, you'll also be calm in a crisis too. Hays will submit your CV and if selected, you will be invited to a video interview on MS Teams.The interview will consist of 7 screening questions, scored out of 4. You will need to score a minimum of 19 out of a possible 28 to be offered a position.Your call will finish off with 3 administrative questions: They will ask for your feedback on your interaction with Hays and with your consultant. They will ask if you have any planned or booked holidays (remember, you will not be able to take any holiday in the first 4 weeks of training). They will ask you about your flexibility and availability to start (i.e., if you need to give notice of any job you may currently be doing). What you'll get in return: These jobs will have 4 weeks of intensive training, where you will sit and must pass exams, but when you do pass, the certificate you get will qualify you to work in the same jobs around the world, so you have a qualification you can use in Canada, USA, Australia, New Zealand, South Africa .and many more! You are not allowed to miss any of the training - it's too time-critical and if you don't pass the exams, you won't be able to carry on working in the EOC. Once you have passed your training, you will begin working in the EOC and you will have 12 shifts where you will be mentored and supervised by your manager. After you have completed these shifts, your team leader will assess your handling of 25 calls or 6 hours at work (whichever comes first) and you will be allowed minor slip ups, but you must pass their assessments. If you fail, you are allowed another 2 shifts with full supervision and a second assessment of 25 calls / 6 hours, but if you fail a second time, your contract will be terminated. What you need to do now Call Kim on or email your CV. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Kim now on If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Location: Chatham/Bradford/Petersfield Salary: Closing Date: Tuesday 30 April 2024 Controls Assurance Manager Location: Bradford, Chatham or Petersfield Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 2 days per week in one of our offices Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 1 paid day to 'give back' Don't hesitate to apply for a role even if you don't meet all the criteria; your unique strengths and eagerness to learn can be just as valuable. You and Your Team: Reporting into our Senior Risk Assessment Manager, in this role you will deliver a key part of our supervisory outsourcing responsibilities by performing essential qualitative oversight over important and critical suppliers. You will manage a specialist team to deliver controls and outcome assurance over 3rd Party Suppliers. Ensuring suppliers provide complete and accurate qualitative services to COO, generating the right outcomes for customers and meeting policy requirements In your day-to-day role, as a Controls Assurance Manager, you will: Manage the specialist First Line Controls Assurance Team conducting assurance oversight on important and critical third party suppliers to COO. Be directly responsible for the qualitative output of the Team. For Debt purchasers and debt collection agencies ensure services provided continue to be aligned to Vanquis policies and practices and that suppliers are generating fair outcomes for customers. For material outsources ensure end to end case management, outcomes and decisions generated for customers are correct and meet qualitative requirements. This includes but is not limited to coverage of specialist operations for our credit card, loan and vehicle finance products specifically: Financial Crime Operations, Fraud Operations, FOS, Complaints Admin and Exceptions. It is possible the scope of specialist operations may increase. Provide accurate management information to support the effective management of our third party outsourcing partners, ensuring senior management have necessary information Challenge and escalate non-performance of quality standards, outcomes and decisions. Develop a highly productive and motivated team of Control Assurance Leads to achieve high levels of quality output, through coaching and training. Monitor daily/weekly/monthly workloads and manage team priorities. Hold regular team meetings, embedding a culture of engagement within the team and to take ownership of employee satisfaction. Be expected to travel as required to meet key goals and objectives. This includes travel to UK internal sites, UK Supplier sites and foreign travel to South Africa & India to visit Strategic Partners. What will make you stand out? Strong knowledge of Credit Cards, Loans and Motor Finance products. Excellent knowledge of the process' performed within Financial Crime, Fraud, FOS, Complaints Admin, Exceptions. Excellent knowledge of Debt Purchase and Debt Collection Agencies. Excellent knowledge of managing important 3rd party suppliers, including contractual set up, governance and routine operations. Expertise in using data and manual review to measure conduct risk within an operational context. financial services experience Operations Management experience Experience working in a specialist assurance role. Has supported aspects of team management including recruitment, objective setting, performance management, conflict resolution and personal development Our average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process. As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references. Your working life: If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible. Why work for us? Back in 1880, our founder, JK Waddilove started to provide factory workers in Bradford, with essentials, when others wouldn't, like coal and clothing. Times have changed since then, society has moved on, and our market and customer needs have evolved. What has not changed though, is our long-established desire to help put people on a path to a better everyday life. Today we have stayed true to our purpose, just as we've always done, in our communities, for our customers, in an evolving and changing world. It's why we are here, it's how we will stay, and as Vanquis Banking Group, we can look to the future, and look back at our past with pride. At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions. We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months' service, you can join our 'Save as you Earn' and 'Buy as you Earn' schemes. We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we'll help you settle into your new role and are happy to talk to you about your career aspirations. Equal Opportunity Statement Here at Vanquis Banking Group, we embrace everyone's unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age - your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, its our people that help us to fulfil the reason why we're here in the first place: to help put people on a path to a better everyday life. If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available to help. You can contact us at
Apr 26, 2024
Full time
Location: Chatham/Bradford/Petersfield Salary: Closing Date: Tuesday 30 April 2024 Controls Assurance Manager Location: Bradford, Chatham or Petersfield Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 2 days per week in one of our offices Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 1 paid day to 'give back' Don't hesitate to apply for a role even if you don't meet all the criteria; your unique strengths and eagerness to learn can be just as valuable. You and Your Team: Reporting into our Senior Risk Assessment Manager, in this role you will deliver a key part of our supervisory outsourcing responsibilities by performing essential qualitative oversight over important and critical suppliers. You will manage a specialist team to deliver controls and outcome assurance over 3rd Party Suppliers. Ensuring suppliers provide complete and accurate qualitative services to COO, generating the right outcomes for customers and meeting policy requirements In your day-to-day role, as a Controls Assurance Manager, you will: Manage the specialist First Line Controls Assurance Team conducting assurance oversight on important and critical third party suppliers to COO. Be directly responsible for the qualitative output of the Team. For Debt purchasers and debt collection agencies ensure services provided continue to be aligned to Vanquis policies and practices and that suppliers are generating fair outcomes for customers. For material outsources ensure end to end case management, outcomes and decisions generated for customers are correct and meet qualitative requirements. This includes but is not limited to coverage of specialist operations for our credit card, loan and vehicle finance products specifically: Financial Crime Operations, Fraud Operations, FOS, Complaints Admin and Exceptions. It is possible the scope of specialist operations may increase. Provide accurate management information to support the effective management of our third party outsourcing partners, ensuring senior management have necessary information Challenge and escalate non-performance of quality standards, outcomes and decisions. Develop a highly productive and motivated team of Control Assurance Leads to achieve high levels of quality output, through coaching and training. Monitor daily/weekly/monthly workloads and manage team priorities. Hold regular team meetings, embedding a culture of engagement within the team and to take ownership of employee satisfaction. Be expected to travel as required to meet key goals and objectives. This includes travel to UK internal sites, UK Supplier sites and foreign travel to South Africa & India to visit Strategic Partners. What will make you stand out? Strong knowledge of Credit Cards, Loans and Motor Finance products. Excellent knowledge of the process' performed within Financial Crime, Fraud, FOS, Complaints Admin, Exceptions. Excellent knowledge of Debt Purchase and Debt Collection Agencies. Excellent knowledge of managing important 3rd party suppliers, including contractual set up, governance and routine operations. Expertise in using data and manual review to measure conduct risk within an operational context. financial services experience Operations Management experience Experience working in a specialist assurance role. Has supported aspects of team management including recruitment, objective setting, performance management, conflict resolution and personal development Our average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process. As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references. Your working life: If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible. Why work for us? Back in 1880, our founder, JK Waddilove started to provide factory workers in Bradford, with essentials, when others wouldn't, like coal and clothing. Times have changed since then, society has moved on, and our market and customer needs have evolved. What has not changed though, is our long-established desire to help put people on a path to a better everyday life. Today we have stayed true to our purpose, just as we've always done, in our communities, for our customers, in an evolving and changing world. It's why we are here, it's how we will stay, and as Vanquis Banking Group, we can look to the future, and look back at our past with pride. At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions. We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months' service, you can join our 'Save as you Earn' and 'Buy as you Earn' schemes. We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we'll help you settle into your new role and are happy to talk to you about your career aspirations. Equal Opportunity Statement Here at Vanquis Banking Group, we embrace everyone's unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age - your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, its our people that help us to fulfil the reason why we're here in the first place: to help put people on a path to a better everyday life. If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available to help. You can contact us at
Divisional Manager South West (Wiltshire / Gloucestershire) Excellent salary & benefits including car / private health / pension What this role is: An opportunity to join a multiple award-winning, progressive business with an impressive track record in sustainable logistics operations. Reporting to the Operations Director, you will be a results-orientated individual responsible for overseeing all operations at two key warehousing sites totalling c1.5 million square feet. You'll lead and develop your teams and will deliver consistently excellent financial performance. You'll ensure that the business continues to deliver added value to its customers through continuous improvement initiatives, strong relationships and customer service excellence. Specific areas of accountability will include: Leadership and Strategy Execution: Lead and inspire a large team across multiple sites to achieve operational targets and strategic goals aligned with the company's vision and values. Operational Excellence: Ensure efficient and effective warehouse operations, optimising workflows and resource allocation to meet customer demands and business objectives. People and Development: Foster a positive and engaging work culture centered around our operational pillars. Implement strategies for talent development, coaching, and succession planning to nurture a high-performing team. Health and Safety: Prioritize and enforce rigorous health, safety, and environmental standards across all operations, ensuring compliance with regulatory requirements. Customer Service: Drive a customer-centric approach, continuously enhancing service levels and responsiveness to exceed customer expectations. Continuous Improvement: Champion a culture of continuous improvement, implementing initiatives to enhance productivity, reduce costs, and streamline processes. Financial Management: Oversee the financial performance of sites, managing budgets, analysing P&L statements, and implementing strategies to maximise profitability. What you'll bring to the table: Proven experience in a similar leadership role, ideally gained across multiple logistics operations. Preferred experience is from within 3PL shared-user operations. Also: Strong knowledge of logistics operations, supply chain management and warehouse processes Demonstrated ability to lead and develop high-performing teams, fostering a positive and inclusive work environment Cost-focused, experience of implementing operational efficiencies to reduce cost and ensure a lean operation whilst providing the best service possible to each client Proficiency in financial analysis and budget management. Strong influencing and motivational abilities. Excellent client relationship-building skills A strong commercial focus, with an instinctive "feel" for numbers and what is profitable Previous experience of WMS systems. Excellent IT skills and analytical abilities Health & Safety driven - ideally with a recognised qualification (IOSH) What's on offer: Excellent remuneration package commensurate with skills and experience Comprehensive benefits package including car allowance/company car, private health insurance, pension Opportunities for career growth and professional development An opportunity to lead established operations with scope for development The chance to join a business that continues to lead the way in sustainability in logistics operations MVP Recruitment Solutions has been placing Supply Chain, Logistics and Distribution professionals for 40 years. For more information on what we do, or to view our current portfolio of vacancies, please visit our website. MVP Recruitment Solutions acts as an employment agency for permanent recruitment. By applying for this position, your details will be submitted to MVP Recruitment Solutions and you accept our Privacy Policy, which can be found on our website. We are proud to be an Equal Opportunities Employer.
Apr 24, 2024
Full time
Divisional Manager South West (Wiltshire / Gloucestershire) Excellent salary & benefits including car / private health / pension What this role is: An opportunity to join a multiple award-winning, progressive business with an impressive track record in sustainable logistics operations. Reporting to the Operations Director, you will be a results-orientated individual responsible for overseeing all operations at two key warehousing sites totalling c1.5 million square feet. You'll lead and develop your teams and will deliver consistently excellent financial performance. You'll ensure that the business continues to deliver added value to its customers through continuous improvement initiatives, strong relationships and customer service excellence. Specific areas of accountability will include: Leadership and Strategy Execution: Lead and inspire a large team across multiple sites to achieve operational targets and strategic goals aligned with the company's vision and values. Operational Excellence: Ensure efficient and effective warehouse operations, optimising workflows and resource allocation to meet customer demands and business objectives. People and Development: Foster a positive and engaging work culture centered around our operational pillars. Implement strategies for talent development, coaching, and succession planning to nurture a high-performing team. Health and Safety: Prioritize and enforce rigorous health, safety, and environmental standards across all operations, ensuring compliance with regulatory requirements. Customer Service: Drive a customer-centric approach, continuously enhancing service levels and responsiveness to exceed customer expectations. Continuous Improvement: Champion a culture of continuous improvement, implementing initiatives to enhance productivity, reduce costs, and streamline processes. Financial Management: Oversee the financial performance of sites, managing budgets, analysing P&L statements, and implementing strategies to maximise profitability. What you'll bring to the table: Proven experience in a similar leadership role, ideally gained across multiple logistics operations. Preferred experience is from within 3PL shared-user operations. Also: Strong knowledge of logistics operations, supply chain management and warehouse processes Demonstrated ability to lead and develop high-performing teams, fostering a positive and inclusive work environment Cost-focused, experience of implementing operational efficiencies to reduce cost and ensure a lean operation whilst providing the best service possible to each client Proficiency in financial analysis and budget management. Strong influencing and motivational abilities. Excellent client relationship-building skills A strong commercial focus, with an instinctive "feel" for numbers and what is profitable Previous experience of WMS systems. Excellent IT skills and analytical abilities Health & Safety driven - ideally with a recognised qualification (IOSH) What's on offer: Excellent remuneration package commensurate with skills and experience Comprehensive benefits package including car allowance/company car, private health insurance, pension Opportunities for career growth and professional development An opportunity to lead established operations with scope for development The chance to join a business that continues to lead the way in sustainability in logistics operations MVP Recruitment Solutions has been placing Supply Chain, Logistics and Distribution professionals for 40 years. For more information on what we do, or to view our current portfolio of vacancies, please visit our website. MVP Recruitment Solutions acts as an employment agency for permanent recruitment. By applying for this position, your details will be submitted to MVP Recruitment Solutions and you accept our Privacy Policy, which can be found on our website. We are proud to be an Equal Opportunities Employer.
What Are We Looking For? Our Asset Management and Technical Services team is looking for a Site Manager to join the division in Southampton on a permanent basis working across Southern Water. Reporting to the Project Engineer and Project Manager, you ll take full responsibility for controlling and managing all RSE activities on site, including sub-contractor activities and ensuring all works are performed in accordance with the specifications and relevant safety standards. Please note this position will require flexibility on working location, with accommodation provided by RSE. Some of Your Key Duties Include: Instructing, directing, controlling, and allocating work to Trade Operatives & Apprentices. Ensuring that all activities undertaken on site comply with Health & Safety, Environmental and Quality Management requirements. Ensuring that all required documentation is kept up to date, always filed correctly and available for inspection. Ensuring that work is planned and organised so that it can be carried out safely and efficiently. Carrying out competence assessments, adhering to the specified timetable as set out by the Company Setting out work as appropriate. Discussing matters related to work with trades operatives and contractors Liaising with other departmental sections and trades. Liaising on a day-to-day basis with other contractors engaged on site. Updating the Project Manager with contract progress and future resource requirements. What Do You Need? Experience within the water sector would be highly advantageous, both other industrial sectors will be considered, including wider civil engineering industries. Time served and fully qualified in a relevant trade City & Guilds, MA or equivalent. Demonstrable experience at a supervisory level. SMSTS First Aid at Work CSCS Awareness of all Health & Safety practices Ability to managing changing priorities on site Full UK Driving Licence Who Are We? RSE is a trusted clean water technology company, developing market leading products and solutions for purifying drinking water, recycling wastewater and cleaning water in industrial processes. We are disrupting the water sector, delivering water treatment products, technologies, and services to clients across the UK. RSE provides offsite modular build solutions using a low-carbon approach compared to traditional construction methods and our unique offering to the market focuses on innovation, efficiency, and excellence. Established in 1982, RSE has grown into one of the most prominent MEICA engineering businesses in the UK water industry. We have created a complete in-house and full-service capability from project inception through to design, fabrication, and delivery by means of installation and commissioning. We additionally have one of the largest servicing and maintenance teams in the market, to ensure we re on hand for all our clients needs. Our service offering presents industry-leading innovative solutions and our dedicated staff play a key role in delivering our sustainability and wider business goals. With over 1600 staff across our group of companies, our strategic ambition will see the business continue to grow as we expand our operations and diversify our products. One of RSE s key focuses is driving servant leadership and giving our people the opportunity and responsibility to take an entrepreneurial approach in their career development. What RSE Offer To build successful teams and drive the level of quality that RSE is renowned for, we know we need the best people in the industry. Not only do we require the relevant skillsets, but we also need people with the right attitude and mentality to thrive and grow in an innovative and fast-paced environment. At RSE, you ll be given every opportunity to set the path of your own career through our Business Streams and work within dynamic teams that will require you to rise to the challenge of working for a market leader. Industry-leading salary based on your experience. A flexible career development path, with no restrictions on where your career can go. Holiday Allowance of 31 days per year, rising to 33 days per year after 2 years service. Holiday Buy / Sell Scheme Company Pension Scheme Cycle to Work Discounted National Gym Membership Professional Fees Paid Employee Discount Platform EV/Hybrid Car Lease Scheme Access to our network of health professionals including mental health champions and Occupational Health Nurse. In a flourishing sector where there are vast career opportunities available, we believe by leading transformation in the industry our offering to the market means our people have the space to thrive. If you re interested in a career with a company that will harness your skills and provide you with the support to create your own future within the water industry, apply now
Apr 24, 2024
Full time
What Are We Looking For? Our Asset Management and Technical Services team is looking for a Site Manager to join the division in Southampton on a permanent basis working across Southern Water. Reporting to the Project Engineer and Project Manager, you ll take full responsibility for controlling and managing all RSE activities on site, including sub-contractor activities and ensuring all works are performed in accordance with the specifications and relevant safety standards. Please note this position will require flexibility on working location, with accommodation provided by RSE. Some of Your Key Duties Include: Instructing, directing, controlling, and allocating work to Trade Operatives & Apprentices. Ensuring that all activities undertaken on site comply with Health & Safety, Environmental and Quality Management requirements. Ensuring that all required documentation is kept up to date, always filed correctly and available for inspection. Ensuring that work is planned and organised so that it can be carried out safely and efficiently. Carrying out competence assessments, adhering to the specified timetable as set out by the Company Setting out work as appropriate. Discussing matters related to work with trades operatives and contractors Liaising with other departmental sections and trades. Liaising on a day-to-day basis with other contractors engaged on site. Updating the Project Manager with contract progress and future resource requirements. What Do You Need? Experience within the water sector would be highly advantageous, both other industrial sectors will be considered, including wider civil engineering industries. Time served and fully qualified in a relevant trade City & Guilds, MA or equivalent. Demonstrable experience at a supervisory level. SMSTS First Aid at Work CSCS Awareness of all Health & Safety practices Ability to managing changing priorities on site Full UK Driving Licence Who Are We? RSE is a trusted clean water technology company, developing market leading products and solutions for purifying drinking water, recycling wastewater and cleaning water in industrial processes. We are disrupting the water sector, delivering water treatment products, technologies, and services to clients across the UK. RSE provides offsite modular build solutions using a low-carbon approach compared to traditional construction methods and our unique offering to the market focuses on innovation, efficiency, and excellence. Established in 1982, RSE has grown into one of the most prominent MEICA engineering businesses in the UK water industry. We have created a complete in-house and full-service capability from project inception through to design, fabrication, and delivery by means of installation and commissioning. We additionally have one of the largest servicing and maintenance teams in the market, to ensure we re on hand for all our clients needs. Our service offering presents industry-leading innovative solutions and our dedicated staff play a key role in delivering our sustainability and wider business goals. With over 1600 staff across our group of companies, our strategic ambition will see the business continue to grow as we expand our operations and diversify our products. One of RSE s key focuses is driving servant leadership and giving our people the opportunity and responsibility to take an entrepreneurial approach in their career development. What RSE Offer To build successful teams and drive the level of quality that RSE is renowned for, we know we need the best people in the industry. Not only do we require the relevant skillsets, but we also need people with the right attitude and mentality to thrive and grow in an innovative and fast-paced environment. At RSE, you ll be given every opportunity to set the path of your own career through our Business Streams and work within dynamic teams that will require you to rise to the challenge of working for a market leader. Industry-leading salary based on your experience. A flexible career development path, with no restrictions on where your career can go. Holiday Allowance of 31 days per year, rising to 33 days per year after 2 years service. Holiday Buy / Sell Scheme Company Pension Scheme Cycle to Work Discounted National Gym Membership Professional Fees Paid Employee Discount Platform EV/Hybrid Car Lease Scheme Access to our network of health professionals including mental health champions and Occupational Health Nurse. In a flourishing sector where there are vast career opportunities available, we believe by leading transformation in the industry our offering to the market means our people have the space to thrive. If you re interested in a career with a company that will harness your skills and provide you with the support to create your own future within the water industry, apply now
(PM284) Senior/ Principal Infrastructure Engineer London Job Title: Senior/ Principal Infrastructure Engineer Location: London Our Client is seeking to recruit a Senior or Principal Infrastructure Engineer (Drainage focus) to their traffic and transportation division. The Opportunity: Join a professional team of engineers, project managers, and quantity surveyors working across London and the south of England. Recently secured several new high-profile and long-term contracts with local authorities. Plus an extensive pipeline of private sector development related projects and are looking to expand their Highways department. You will be working alongside a diverse and highly experienced team on some of prestigious, award winning and sensitive projects. You will be a personable, flexible and responsive individual with a passion for team working. As a member of the team you will strive to deliver excellence in everything you do. You will be expected to not only support your project team, but also work to improve the company operations and work winning, acting as a brand ambassador in everything you do. Skills/ Qualifications: HND or degree in Civil Engineering or equivalent work experience Extensive experience of AutoCAD, Civils 3D, MicroDrainage, KeySign, KeyLine, Microsoft applications Technical knowledge and experience in the assessment and design of Highway and Highway Drainage engineering projects Familiarity and knowledge of pavement materials, design and detailing of road improvement schemes in accordance with DMRB Experience in S104, S106 packages. Section 278 and 38 for highways adoptions Experienced in the application of design standards and current good practice in scheme design and development. This includes but is not limited to; DMRB, TSRGD, LCDS, MfS2, Traffic Signs Manual Knowledge of CDM regulations and its application in scheme delivery Good communication and interpersonal skills Desirable: SuDs design experience Principal designer experience Highway design experience Chartered or nearing chartered with a relevant professional institution An excellent benefits package will be offered to the successful applicant which will include; Competitive Salary Private Healthcare Workplace Pension Training and Development Sponsorship of Professional Membership Eligibility for a performance related bonus For further information on this or any other related positions do not hesitate to contact Peter on or Our industry knowledge ensures a unique, valued and specialist service. We actively encourage applications from all sectors of the community and offer every assurance that your application will be handled with the highest levels of professionalism. For Further Information on Hup Consulting visit
Apr 24, 2024
Full time
(PM284) Senior/ Principal Infrastructure Engineer London Job Title: Senior/ Principal Infrastructure Engineer Location: London Our Client is seeking to recruit a Senior or Principal Infrastructure Engineer (Drainage focus) to their traffic and transportation division. The Opportunity: Join a professional team of engineers, project managers, and quantity surveyors working across London and the south of England. Recently secured several new high-profile and long-term contracts with local authorities. Plus an extensive pipeline of private sector development related projects and are looking to expand their Highways department. You will be working alongside a diverse and highly experienced team on some of prestigious, award winning and sensitive projects. You will be a personable, flexible and responsive individual with a passion for team working. As a member of the team you will strive to deliver excellence in everything you do. You will be expected to not only support your project team, but also work to improve the company operations and work winning, acting as a brand ambassador in everything you do. Skills/ Qualifications: HND or degree in Civil Engineering or equivalent work experience Extensive experience of AutoCAD, Civils 3D, MicroDrainage, KeySign, KeyLine, Microsoft applications Technical knowledge and experience in the assessment and design of Highway and Highway Drainage engineering projects Familiarity and knowledge of pavement materials, design and detailing of road improvement schemes in accordance with DMRB Experience in S104, S106 packages. Section 278 and 38 for highways adoptions Experienced in the application of design standards and current good practice in scheme design and development. This includes but is not limited to; DMRB, TSRGD, LCDS, MfS2, Traffic Signs Manual Knowledge of CDM regulations and its application in scheme delivery Good communication and interpersonal skills Desirable: SuDs design experience Principal designer experience Highway design experience Chartered or nearing chartered with a relevant professional institution An excellent benefits package will be offered to the successful applicant which will include; Competitive Salary Private Healthcare Workplace Pension Training and Development Sponsorship of Professional Membership Eligibility for a performance related bonus For further information on this or any other related positions do not hesitate to contact Peter on or Our industry knowledge ensures a unique, valued and specialist service. We actively encourage applications from all sectors of the community and offer every assurance that your application will be handled with the highest levels of professionalism. For Further Information on Hup Consulting visit
VP Business Development Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. Location: UK based, work from home Travel Required : Yes Salary: £100,000 - £120,000 per year Department: Public Sector Services Reports to : SVP Business Development Contract Type: Permanent Job Summary / Overview: Responsible for lead identification/generation, prospect engagement, networking, leading successful bids and ultimate conversion of new business opportunities aligned to Teleperformance Public Sector Services (PSS) division growth strategy. You will work as an integral member of the established PSS Business Development Team with personal accountability for achieving your annual sales target and contributing to the achievement of the overall annual team targets for growth and development of the exiting PSS client portfolio. The VP Business Development will be accountable for managing and owning the end-to-end sales and bidding process for both new and (on occasion) existing service re-tenders; from initial identification of opportunity and qualification through the sales and contract agreement process and playing a supporting role during service implementation and initial service live stages. The successful candidate will have excellent sales and negotiation skills proven within the UK Public Sector vertical. You will have proven success of winning new business and retaining existing business as well as contributing to the expansion of existing client accounts. The nature of the work will require the successful applicant to be UK based and this is a remote working role. Applications will be welcomed regardless of UK location; South West England, South East England and South Wales location would be beneficial due to proximity of clients and the senior team. Benefits of the role include 5% matched pension contributions, individual level healthcare cover and 25 days holiday a year plus bank holidays. Key Responsibilities and Accountabilities: Establish and develop excellent relationships with prospects to ensure that Teleperformance are included in all early stage market engagement activities and that a clear understanding of prospect requirements is understood Working with the SVP Business Development to identify target organisations and prospects within agreed vertical and to generate own leads from historical contacts and through developing new contacts Build relationships with all key decision makers and influencers within prospective new clients to maximise Teleperformance insight and awareness of client requirements and success criteria Owning the entire end-to-end sales process from initial engagement to sales pitch and formal bidding stage through to commercial approval, contract negotiation and signature. Manage and develop bid teams as part of the bid process from development of initial win strategies, through to submission and, where appropriate, successful contract award. Forming a bid team and then managing their outputs during formal tender processes, including direct management of the Bid Manager and Solutions Architect in addition to ensuring the right level of engagement and input of all necessary SMEs eg Operations, Finance, IT, HR etc Achieve the successful conversion of opportunities, winning new business and expanding and retaining existing ones Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process Ability to analyse a client's business / service function, strategic business objectives and requirements; translating this intelligence into compelling, written responses, working in conjunction with the Bid Manager, Solutions Architect and relevant SMEs. Understand Teleperformance (TP) products, services, experience and working closely with all required functional business delivery areas. Ability to create bespoke bid content aligned to specific client response requirements to ensure the highest possible marks are achieved for technical responses as part of the bidding process Communication Ability to put complex ideas across simply in written, visual (slides) and verbal forms Ability to create bespoke sales, marketing and bid content Confident presenter and public speaker, able to engage with prospects, clients and industry influencers and present yourself and Teleperformance as a thought leader specialist within the PS sector Responsibility for undertaking research and understanding of Public Sector (and associated sectors) procurement directives and routes to market Influencing and networking Ability to operate effectively within a B2B client/service provider environment Ability to deliver through others within a project/virtual team environment Ability to build and maintain effective networks - internally and externally To build and maintain a strong and credible social network profile as a thought leader and SME within the Public Sector vertical Technology Excellent standard of computer literacy and skills across all main MS Office applications including Word, Excel, Powerpoint etc Experience Extensive and demonstrable experience securing individual business in excess of £3m plus per annum contract value within Public Sector vertical for 5+ years Proven track record in generating leads and identifying 'real' sales opportunities Demonstrate ability to prioritise and organise workload Excellent communication skills both verbal and written Excellent research skills Excellent negotiation and influencing skills Excellent presentation skills Full clean driving license and willingness to travel Demonstrate ability to build up and maintain excellent internal and external relationships Ability to build credibility both internally and externally Proven ability to 'network' and build relationships with prospects Significant and proven track record of pitching at Senior Manager/Board level Strong knowledge of multi-channel customer engagement services and processes and solution based selling approach Experience of identifying, engaging and working on complex and high value bid opportunities with a demonstrable track record of success Excellent written and verbal communications skills with evidence of having authored detailed bid response submissions A strong influencer, able to inspire and motivate internal and partner teams to fully engage in, commit to and deliver outstanding content for bid responses A creative problem solver, able to look at a situation and generate imaginative but compliant solutions and strategies aligned to the client's requirements Experience of working in a fast paced and highly challenging sales and bidding environment where you have been directly responsible for the ownership of the end-to-end sales process. Education/Specific Training/Work Experience Requirements Essential - Proven sales performance and achievements of winning contact centre (and associated services) contracts within the Public Sector vertical. Desirable - Educated to degree level. Work Experience At least 5 years of experience in a similar role in an outsourcing contact centre environment, working on Public Sector new business opportunities Competencies and Specific Skills Takes ownership and accountability Commercially minded People focused Achievement driven Superior communication skills with ability to engage and win support of a team Flexibility Excellent reasoning & judgement Self-motivated and can motivate others Strategic and commercial thinker Team player and able to work within close knit team environment Excellent organisation skills About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook Job Types: Full-time, Permanent Salary: £100,000.00-£120,000.00 per year Benefits: Company pension Employee discount Private medical insurance Referral programme Store discount Wellness programme Work from home Schedule: Monday to Friday Remote working/work at home options are available for this role.
Sep 24, 2022
Full time
VP Business Development Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. Location: UK based, work from home Travel Required : Yes Salary: £100,000 - £120,000 per year Department: Public Sector Services Reports to : SVP Business Development Contract Type: Permanent Job Summary / Overview: Responsible for lead identification/generation, prospect engagement, networking, leading successful bids and ultimate conversion of new business opportunities aligned to Teleperformance Public Sector Services (PSS) division growth strategy. You will work as an integral member of the established PSS Business Development Team with personal accountability for achieving your annual sales target and contributing to the achievement of the overall annual team targets for growth and development of the exiting PSS client portfolio. The VP Business Development will be accountable for managing and owning the end-to-end sales and bidding process for both new and (on occasion) existing service re-tenders; from initial identification of opportunity and qualification through the sales and contract agreement process and playing a supporting role during service implementation and initial service live stages. The successful candidate will have excellent sales and negotiation skills proven within the UK Public Sector vertical. You will have proven success of winning new business and retaining existing business as well as contributing to the expansion of existing client accounts. The nature of the work will require the successful applicant to be UK based and this is a remote working role. Applications will be welcomed regardless of UK location; South West England, South East England and South Wales location would be beneficial due to proximity of clients and the senior team. Benefits of the role include 5% matched pension contributions, individual level healthcare cover and 25 days holiday a year plus bank holidays. Key Responsibilities and Accountabilities: Establish and develop excellent relationships with prospects to ensure that Teleperformance are included in all early stage market engagement activities and that a clear understanding of prospect requirements is understood Working with the SVP Business Development to identify target organisations and prospects within agreed vertical and to generate own leads from historical contacts and through developing new contacts Build relationships with all key decision makers and influencers within prospective new clients to maximise Teleperformance insight and awareness of client requirements and success criteria Owning the entire end-to-end sales process from initial engagement to sales pitch and formal bidding stage through to commercial approval, contract negotiation and signature. Manage and develop bid teams as part of the bid process from development of initial win strategies, through to submission and, where appropriate, successful contract award. Forming a bid team and then managing their outputs during formal tender processes, including direct management of the Bid Manager and Solutions Architect in addition to ensuring the right level of engagement and input of all necessary SMEs eg Operations, Finance, IT, HR etc Achieve the successful conversion of opportunities, winning new business and expanding and retaining existing ones Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process Ability to analyse a client's business / service function, strategic business objectives and requirements; translating this intelligence into compelling, written responses, working in conjunction with the Bid Manager, Solutions Architect and relevant SMEs. Understand Teleperformance (TP) products, services, experience and working closely with all required functional business delivery areas. Ability to create bespoke bid content aligned to specific client response requirements to ensure the highest possible marks are achieved for technical responses as part of the bidding process Communication Ability to put complex ideas across simply in written, visual (slides) and verbal forms Ability to create bespoke sales, marketing and bid content Confident presenter and public speaker, able to engage with prospects, clients and industry influencers and present yourself and Teleperformance as a thought leader specialist within the PS sector Responsibility for undertaking research and understanding of Public Sector (and associated sectors) procurement directives and routes to market Influencing and networking Ability to operate effectively within a B2B client/service provider environment Ability to deliver through others within a project/virtual team environment Ability to build and maintain effective networks - internally and externally To build and maintain a strong and credible social network profile as a thought leader and SME within the Public Sector vertical Technology Excellent standard of computer literacy and skills across all main MS Office applications including Word, Excel, Powerpoint etc Experience Extensive and demonstrable experience securing individual business in excess of £3m plus per annum contract value within Public Sector vertical for 5+ years Proven track record in generating leads and identifying 'real' sales opportunities Demonstrate ability to prioritise and organise workload Excellent communication skills both verbal and written Excellent research skills Excellent negotiation and influencing skills Excellent presentation skills Full clean driving license and willingness to travel Demonstrate ability to build up and maintain excellent internal and external relationships Ability to build credibility both internally and externally Proven ability to 'network' and build relationships with prospects Significant and proven track record of pitching at Senior Manager/Board level Strong knowledge of multi-channel customer engagement services and processes and solution based selling approach Experience of identifying, engaging and working on complex and high value bid opportunities with a demonstrable track record of success Excellent written and verbal communications skills with evidence of having authored detailed bid response submissions A strong influencer, able to inspire and motivate internal and partner teams to fully engage in, commit to and deliver outstanding content for bid responses A creative problem solver, able to look at a situation and generate imaginative but compliant solutions and strategies aligned to the client's requirements Experience of working in a fast paced and highly challenging sales and bidding environment where you have been directly responsible for the ownership of the end-to-end sales process. Education/Specific Training/Work Experience Requirements Essential - Proven sales performance and achievements of winning contact centre (and associated services) contracts within the Public Sector vertical. Desirable - Educated to degree level. Work Experience At least 5 years of experience in a similar role in an outsourcing contact centre environment, working on Public Sector new business opportunities Competencies and Specific Skills Takes ownership and accountability Commercially minded People focused Achievement driven Superior communication skills with ability to engage and win support of a team Flexibility Excellent reasoning & judgement Self-motivated and can motivate others Strategic and commercial thinker Team player and able to work within close knit team environment Excellent organisation skills About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook Job Types: Full-time, Permanent Salary: £100,000.00-£120,000.00 per year Benefits: Company pension Employee discount Private medical insurance Referral programme Store discount Wellness programme Work from home Schedule: Monday to Friday Remote working/work at home options are available for this role.
VP Business Development Location: UK based, work from home Travel Required : Yes Salary: £100,000 - £120,000 per year Department: Public Sector Services Reports to : SVP Business Development Contract Type: Permanent Job Summary / Overview: Responsible for lead identification/generation, prospect engagement, networking, leading successful bids and ultimate conversion of new business opportunities aligned to Teleperformance Public Sector Services (PSS) division growth strategy. You will work as an integral member of the established PSS Business Development Team with personal accountability for achieving your annual sales target and contributing to the achievement of the overall annual team targets for growth and development of the exiting PSS client portfolio. The VP Business Development will be accountable for managing and owning the end-to-end sales and bidding process for both new and (on occasion) existing service re-tenders; from initial identification of opportunity and qualification through the sales and contract agreement process and playing a supporting role during service implementation and initial service live stages. The successful candidate will have excellent sales and negotiation skills proven within the UK Public Sector vertical. You will have proven success of winning new business and retaining existing business as well as contributing to the expansion of existing client accounts. The nature of the work will require the successful applicant to be UK based and this is a remote working role. Applications will be welcomed regardless of UK location; South West England, South East England and South Wales location would be beneficial due to proximity of clients and the senior team. Benefits of the role include 5% matched pension contributions, individual level healthcare cover and 25 days holiday a year plus bank holidays. Key Responsibilities and Accountabilities: Establish and develop excellent relationships with prospects to ensure that Teleperformance are included in all early stage market engagement activities and that a clear understanding of prospect requirements is understood Working with the SVP Business Development to identify target organisations and prospects within agreed vertical and to generate own leads from historical contacts and through developing new contacts Build relationships with all key decision makers and influencers within prospective new clients to maximise Teleperformance insight and awareness of client requirements and success criteria Owning the entire end-to-end sales process from initial engagement to sales pitch and formal bidding stage through to commercial approval, contract negotiation and signature. Manage and develop bid teams as part of the bid process from development of initial win strategies, through to submission and, where appropriate, successful contract award. Forming a bid team and then managing their outputs during formal tender processes, including direct management of the Bid Manager and Solutions Architect in addition to ensuring the right level of engagement and input of all necessary SMEs eg Operations, Finance, IT, HR etc Achieve the successful conversion of opportunities, winning new business and expanding and retaining existing ones Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process Ability to analyse a client's business / service function, strategic business objectives and requirements; translating this intelligence into compelling, written responses, working in conjunction with the Bid Manager, Solutions Architect and relevant SMEs. Understand Teleperformance (TP) products, services, experience and working closely with all required functional business delivery areas. Ability to create bespoke bid content aligned to specific client response requirements to ensure the highest possible marks are achieved for technical responses as part of the bidding process Communication Ability to put complex ideas across simply in written, visual (slides) and verbal forms Ability to create bespoke sales, marketing and bid content Confident presenter and public speaker, able to engage with prospects, clients and industry influencers and present yourself and Teleperformance as a thought leader specialist within the PS sector Responsibility for undertaking research and understanding of Public Sector (and associated sectors) procurement directives and routes to market Influencing and networking Ability to operate effectively within a B2B client/service provider environment Ability to deliver through others within a project/virtual team environment Ability to build and maintain effective networks - internally and externally To build and maintain a strong and credible social network profile as a thought leader and SME within the Public Sector vertical Technology Excellent standard of computer literacy and skills across all main MS Office applications including Word, Excel, Powerpoint etc Experience Extensive and demonstrable experience securing individual business in excess of £3m plus per annum contract value within Public Sector vertical for 5+ years Proven track record in generating leads and identifying 'real' sales opportunities Demonstrate ability to prioritise and organise workload Excellent communication skills both verbal and written Excellent research skills Excellent negotiation and influencing skills Excellent presentation skills Full clean driving license and willingness to travel Demonstrate ability to build up and maintain excellent internal and external relationships Ability to build credibility both internally and externally Proven ability to 'network' and build relationships with prospects Significant and proven track record of pitching at Senior Manager/Board level Strong knowledge of multi-channel customer engagement services and processes and solution based selling approach Experience of identifying, engaging and working on complex and high value bid opportunities with a demonstrable track record of success Excellent written and verbal communications skills with evidence of having authored detailed bid response submissions A strong influencer, able to inspire and motivate internal and partner teams to fully engage in, commit to and deliver outstanding content for bid responses A creative problem solver, able to look at a situation and generate imaginative but compliant solutions and strategies aligned to the client's requirements Experience of working in a fast paced and highly challenging sales and bidding environment where you have been directly responsible for the ownership of the end-to-end sales process. Education/Specific Training/Work Experience Requirements Essential - Proven sales performance and achievements of winning contact centre (and associated services) contracts within the Public Sector vertical. Desirable - Educated to degree level. Work Experience At least 5 years of experience in a similar role in an outsourcing contact centre environment, working on Public Sector new business opportunities Competencies and Specific Skills Takes ownership and accountability Commercially minded People focused Achievement driven Superior communication skills with ability to engage and win support of a team Flexibility Excellent reasoning & judgement Self-motivated and can motivate others Strategic and commercial thinker Team player and able to work within close knit team environment Excellent organisation skills About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook Job Types: Full-time, Permanent Salary: £100,000.00-£120,000.00 per year Benefits: Company pension Employee discount Private medical insurance Referral programme Store discount Wellness programme Work from home Schedule: Monday to Friday
Sep 23, 2022
Full time
VP Business Development Location: UK based, work from home Travel Required : Yes Salary: £100,000 - £120,000 per year Department: Public Sector Services Reports to : SVP Business Development Contract Type: Permanent Job Summary / Overview: Responsible for lead identification/generation, prospect engagement, networking, leading successful bids and ultimate conversion of new business opportunities aligned to Teleperformance Public Sector Services (PSS) division growth strategy. You will work as an integral member of the established PSS Business Development Team with personal accountability for achieving your annual sales target and contributing to the achievement of the overall annual team targets for growth and development of the exiting PSS client portfolio. The VP Business Development will be accountable for managing and owning the end-to-end sales and bidding process for both new and (on occasion) existing service re-tenders; from initial identification of opportunity and qualification through the sales and contract agreement process and playing a supporting role during service implementation and initial service live stages. The successful candidate will have excellent sales and negotiation skills proven within the UK Public Sector vertical. You will have proven success of winning new business and retaining existing business as well as contributing to the expansion of existing client accounts. The nature of the work will require the successful applicant to be UK based and this is a remote working role. Applications will be welcomed regardless of UK location; South West England, South East England and South Wales location would be beneficial due to proximity of clients and the senior team. Benefits of the role include 5% matched pension contributions, individual level healthcare cover and 25 days holiday a year plus bank holidays. Key Responsibilities and Accountabilities: Establish and develop excellent relationships with prospects to ensure that Teleperformance are included in all early stage market engagement activities and that a clear understanding of prospect requirements is understood Working with the SVP Business Development to identify target organisations and prospects within agreed vertical and to generate own leads from historical contacts and through developing new contacts Build relationships with all key decision makers and influencers within prospective new clients to maximise Teleperformance insight and awareness of client requirements and success criteria Owning the entire end-to-end sales process from initial engagement to sales pitch and formal bidding stage through to commercial approval, contract negotiation and signature. Manage and develop bid teams as part of the bid process from development of initial win strategies, through to submission and, where appropriate, successful contract award. Forming a bid team and then managing their outputs during formal tender processes, including direct management of the Bid Manager and Solutions Architect in addition to ensuring the right level of engagement and input of all necessary SMEs eg Operations, Finance, IT, HR etc Achieve the successful conversion of opportunities, winning new business and expanding and retaining existing ones Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process Ability to analyse a client's business / service function, strategic business objectives and requirements; translating this intelligence into compelling, written responses, working in conjunction with the Bid Manager, Solutions Architect and relevant SMEs. Understand Teleperformance (TP) products, services, experience and working closely with all required functional business delivery areas. Ability to create bespoke bid content aligned to specific client response requirements to ensure the highest possible marks are achieved for technical responses as part of the bidding process Communication Ability to put complex ideas across simply in written, visual (slides) and verbal forms Ability to create bespoke sales, marketing and bid content Confident presenter and public speaker, able to engage with prospects, clients and industry influencers and present yourself and Teleperformance as a thought leader specialist within the PS sector Responsibility for undertaking research and understanding of Public Sector (and associated sectors) procurement directives and routes to market Influencing and networking Ability to operate effectively within a B2B client/service provider environment Ability to deliver through others within a project/virtual team environment Ability to build and maintain effective networks - internally and externally To build and maintain a strong and credible social network profile as a thought leader and SME within the Public Sector vertical Technology Excellent standard of computer literacy and skills across all main MS Office applications including Word, Excel, Powerpoint etc Experience Extensive and demonstrable experience securing individual business in excess of £3m plus per annum contract value within Public Sector vertical for 5+ years Proven track record in generating leads and identifying 'real' sales opportunities Demonstrate ability to prioritise and organise workload Excellent communication skills both verbal and written Excellent research skills Excellent negotiation and influencing skills Excellent presentation skills Full clean driving license and willingness to travel Demonstrate ability to build up and maintain excellent internal and external relationships Ability to build credibility both internally and externally Proven ability to 'network' and build relationships with prospects Significant and proven track record of pitching at Senior Manager/Board level Strong knowledge of multi-channel customer engagement services and processes and solution based selling approach Experience of identifying, engaging and working on complex and high value bid opportunities with a demonstrable track record of success Excellent written and verbal communications skills with evidence of having authored detailed bid response submissions A strong influencer, able to inspire and motivate internal and partner teams to fully engage in, commit to and deliver outstanding content for bid responses A creative problem solver, able to look at a situation and generate imaginative but compliant solutions and strategies aligned to the client's requirements Experience of working in a fast paced and highly challenging sales and bidding environment where you have been directly responsible for the ownership of the end-to-end sales process. Education/Specific Training/Work Experience Requirements Essential - Proven sales performance and achievements of winning contact centre (and associated services) contracts within the Public Sector vertical. Desirable - Educated to degree level. Work Experience At least 5 years of experience in a similar role in an outsourcing contact centre environment, working on Public Sector new business opportunities Competencies and Specific Skills Takes ownership and accountability Commercially minded People focused Achievement driven Superior communication skills with ability to engage and win support of a team Flexibility Excellent reasoning & judgement Self-motivated and can motivate others Strategic and commercial thinker Team player and able to work within close knit team environment Excellent organisation skills About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook Job Types: Full-time, Permanent Salary: £100,000.00-£120,000.00 per year Benefits: Company pension Employee discount Private medical insurance Referral programme Store discount Wellness programme Work from home Schedule: Monday to Friday
About the job Summary We welcome applications from all communities and we don't discriminate against any identity. We're interested to hear from you, regardless of your background. Are you looking for an exciting new role where you can utilise your business management skills to contribute to exceptional running of the Survey and Inspection team? Do you thrive in a fast-paced agile environment, where no two days are the same? Would you describe yourself as an excellent communicator, able to engage effectively with people at all levels?? If so, we'd love to hear from you! The Maritime and Coastguard Agency (MCA) implements the government's maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea. Safer lives, Safer ships, Cleaner seas. Our vision is to be the best maritime safety organisation in the world. Find out more about what it's like working at the Department for Transport . Job description The Maritime and Coastguard Agency (MCA) implements the government's maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea. The Directorate of UK Maritime Services (UKMS) inspect and survey ships to ensure that they are meeting both UK and international safety, security and anti-pollution standards. Additionally, UKMS works closely with the Directorate of the United Kingdom Shipping Register (DUKSR) in providing certification to ships and seafarers, the registering of vessels on the UK flag and responding to pollution from shipping and offshore installations. The North/South Survey & Inspection (S&I) Divisional Area sits within the Directorate of UK Maritime Services (UKMS) of the Maritime and Coastguard Agency (MCA) and helps to meet the Government's maritime strategy for 'Safer Ships and Cleaner Seas' by ensuring high standards of marine safety and marine environmental protection through the implementation of consistent survey and inspection operations. Each S&I Divisional Area is led by an Assistant Director and comprises of a Divisional Business Unit together with a number of Marine Offices distributed across the Divisional Area which provide a first-class quality survey and inspection service to both customers and clients of the Agency's maritime services. We have an opportunity for a Business Manager to join our team in this challenging and fast paced role. Managing a close-knit team, you will use your exceptional organisational skills to manage surveyor resource and workloads within the Marine Office. Working closely with the Technical Manager and the Divisional Business Unit you will ensure consistency in approach to Business Support enabling alignment with Survey and Inspection priorities. This varied role includes the line management of Executive Officer Business Support Managers within the Marine Office, where you will be responsible for Performance Management Reviews and identifying training and development opportunities. This role will be based in Colchester. There is a business requirement for the post holder to be based in the office however, at present, we are operating a hybrid working approach due to the ongoing Covid-19 situation. Details of this arrangement will be discussed further with your line manager. This role requires travel on official duty within the UK, which may involve overnight stays away from home. Responsibilities Responsibilities include but are not limited to: • Leading on business related S&I matters within the Marine Office so as to assist the Divisional Area in fully contributing to MCA achieving its annual Business Plan activities and objectives. • Leading and mentoring/coaching the business support team within the Marine Office on business related administrative matters and acting as direct line manager for the Business Support Manager(s) (BSM) within the Marine Office, ensuring timely completion of all PMR's, identifying training/development needs and the setting of challenging and relevant objectives aligned to the MCA Business Plan and to the annual activities that the Marine Office and Divisional Area must achieve. • Ensuring operational effectiveness and efficiency of the Marine Office (MO) by utilising the task based competency/eligibility list for Surveyors within the Marine Office. Identifying and highlighting to the TM any surveyor competency deficits to address ongoing and future business needs. Matching the survey/inspection/audit/examination work being allocated to the availability and individual skills/capabilities of each MO Surveyor to ensure that all MCA S&I activities are being satisfactory fulfilled in accordance with MCA standards and guidance. Working closely with the MO (Technical Management) TM and the Divisional Business Unit to ensure that Business Support within the Marine Office is aligned with Survey and Inspection priorities and that MO annual S&I business commitments are met. • Managing the collection, distribution and understanding of Management Information within the Division. Reporting to the Assistant Director any identified risks that occur within the Division, as soon as immediately practicable and reflecting any associated pressures and mitigation strategies. Working with internal partners to devise mitigation measures where appropriate. • Planning, allocating and managing surveyor resource and workloads within the Marine Office (i.e. Surveyor working patterns, job allocations, agreement of annual leave & TOIL) to ensure that MO annual S&I business commitments are met. Ensuring consistency in approach to Business Support within the Marine Office and across Marine Offices. • Liaising closely with MO TM and Corporate Support Divisions as appropriate on staff issues, disciplinary matters, budget management, the annual bidding process, setting of targets and objectives, etc. • Responding in a timely and responsible manner to the contents of Agresso (ABW) "in boxes" including approval of weekly timesheets, UK & Overseas T&E, overtime, travel time and Annual Leave. For an in-depth insight into the role, please refer to the Role Profile attached to this advert. About You With an existing understanding of Surveying and Inspection activities undertaken by Marine Office Surveyors, you will be adaptable and resilient and will enjoy a challenging yet rewarding role in a fast-paced, dynamic environment. You will be highly organised with the ability to manage and filter workflow, balancing priorities in order to meet demand and achieve positive outcomes. You will be a natural communicator and able to hold your own during challenging conversation. With your confident approach, you can effectively engage with a diverse range of stakeholders at all levels, ensuring that matters are addressed and understood. Behaviours We'll assess you against these behaviours during the selection process: Leadership Communicating and Influencing Making Effective Decisions Delivering at Pace Managing a Quality Service Benefits Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.
Jan 04, 2022
Full time
About the job Summary We welcome applications from all communities and we don't discriminate against any identity. We're interested to hear from you, regardless of your background. Are you looking for an exciting new role where you can utilise your business management skills to contribute to exceptional running of the Survey and Inspection team? Do you thrive in a fast-paced agile environment, where no two days are the same? Would you describe yourself as an excellent communicator, able to engage effectively with people at all levels?? If so, we'd love to hear from you! The Maritime and Coastguard Agency (MCA) implements the government's maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea. Safer lives, Safer ships, Cleaner seas. Our vision is to be the best maritime safety organisation in the world. Find out more about what it's like working at the Department for Transport . Job description The Maritime and Coastguard Agency (MCA) implements the government's maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea. The Directorate of UK Maritime Services (UKMS) inspect and survey ships to ensure that they are meeting both UK and international safety, security and anti-pollution standards. Additionally, UKMS works closely with the Directorate of the United Kingdom Shipping Register (DUKSR) in providing certification to ships and seafarers, the registering of vessels on the UK flag and responding to pollution from shipping and offshore installations. The North/South Survey & Inspection (S&I) Divisional Area sits within the Directorate of UK Maritime Services (UKMS) of the Maritime and Coastguard Agency (MCA) and helps to meet the Government's maritime strategy for 'Safer Ships and Cleaner Seas' by ensuring high standards of marine safety and marine environmental protection through the implementation of consistent survey and inspection operations. Each S&I Divisional Area is led by an Assistant Director and comprises of a Divisional Business Unit together with a number of Marine Offices distributed across the Divisional Area which provide a first-class quality survey and inspection service to both customers and clients of the Agency's maritime services. We have an opportunity for a Business Manager to join our team in this challenging and fast paced role. Managing a close-knit team, you will use your exceptional organisational skills to manage surveyor resource and workloads within the Marine Office. Working closely with the Technical Manager and the Divisional Business Unit you will ensure consistency in approach to Business Support enabling alignment with Survey and Inspection priorities. This varied role includes the line management of Executive Officer Business Support Managers within the Marine Office, where you will be responsible for Performance Management Reviews and identifying training and development opportunities. This role will be based in Colchester. There is a business requirement for the post holder to be based in the office however, at present, we are operating a hybrid working approach due to the ongoing Covid-19 situation. Details of this arrangement will be discussed further with your line manager. This role requires travel on official duty within the UK, which may involve overnight stays away from home. Responsibilities Responsibilities include but are not limited to: • Leading on business related S&I matters within the Marine Office so as to assist the Divisional Area in fully contributing to MCA achieving its annual Business Plan activities and objectives. • Leading and mentoring/coaching the business support team within the Marine Office on business related administrative matters and acting as direct line manager for the Business Support Manager(s) (BSM) within the Marine Office, ensuring timely completion of all PMR's, identifying training/development needs and the setting of challenging and relevant objectives aligned to the MCA Business Plan and to the annual activities that the Marine Office and Divisional Area must achieve. • Ensuring operational effectiveness and efficiency of the Marine Office (MO) by utilising the task based competency/eligibility list for Surveyors within the Marine Office. Identifying and highlighting to the TM any surveyor competency deficits to address ongoing and future business needs. Matching the survey/inspection/audit/examination work being allocated to the availability and individual skills/capabilities of each MO Surveyor to ensure that all MCA S&I activities are being satisfactory fulfilled in accordance with MCA standards and guidance. Working closely with the MO (Technical Management) TM and the Divisional Business Unit to ensure that Business Support within the Marine Office is aligned with Survey and Inspection priorities and that MO annual S&I business commitments are met. • Managing the collection, distribution and understanding of Management Information within the Division. Reporting to the Assistant Director any identified risks that occur within the Division, as soon as immediately practicable and reflecting any associated pressures and mitigation strategies. Working with internal partners to devise mitigation measures where appropriate. • Planning, allocating and managing surveyor resource and workloads within the Marine Office (i.e. Surveyor working patterns, job allocations, agreement of annual leave & TOIL) to ensure that MO annual S&I business commitments are met. Ensuring consistency in approach to Business Support within the Marine Office and across Marine Offices. • Liaising closely with MO TM and Corporate Support Divisions as appropriate on staff issues, disciplinary matters, budget management, the annual bidding process, setting of targets and objectives, etc. • Responding in a timely and responsible manner to the contents of Agresso (ABW) "in boxes" including approval of weekly timesheets, UK & Overseas T&E, overtime, travel time and Annual Leave. For an in-depth insight into the role, please refer to the Role Profile attached to this advert. About You With an existing understanding of Surveying and Inspection activities undertaken by Marine Office Surveyors, you will be adaptable and resilient and will enjoy a challenging yet rewarding role in a fast-paced, dynamic environment. You will be highly organised with the ability to manage and filter workflow, balancing priorities in order to meet demand and achieve positive outcomes. You will be a natural communicator and able to hold your own during challenging conversation. With your confident approach, you can effectively engage with a diverse range of stakeholders at all levels, ensuring that matters are addressed and understood. Behaviours We'll assess you against these behaviours during the selection process: Leadership Communicating and Influencing Making Effective Decisions Delivering at Pace Managing a Quality Service Benefits Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.
Job OverviewThis is a field based, mobile position covering Croydon, South London and surrounding areas.We are looking for motivated and enthusiastic tradespeople to joint our growing engineering family.Our Skilled Engineers are employed on work that is appropriate to their core and specialist skills. They will, however, be expected to have / acquire elements of other skills which will enable them to work flexibly across trades.Suitable training and up-skilling - May be given, as and when required, to achieve competency and the ability to perform the following (as detailed in responsibilities).Working hours - Although the core working hours are 08:00 to 17:00, there may be a certain degree of flexibility depending on individual circumstances.Main Duties;Provide a reactive and planned pro-active maintenance (PPM) service as per project requirements to all operational assets.Provide a multi-skilled maintenance service, which covers electrical, mechanical and building fabric disciplines.Carry out modifications and installations as and when required.Liaise with contractors or external suppliers where required and clearly communicate technical issues.Ensure that work is carried out to a high standard of quality and in line with current legal standards, company policies and procedures.Maximise availability of all mechanical and electrical equipment through continuous improvement, optimum performance / improved efficiencies and cost reductions.Maintain equipment supported by sound diagnostic and problem solving skills, raising issues as required to the shift supervisor on a timely basis.Maintain, repair, and calibrate electrical, mechanical and instrumentation plant to optimise both reliability and maintainability.Provide a service that ensures all key performance indicators (KPI) / service level agreements (SLA) are met.Take ownership of tools and equipment provided and ensure they are maintained to an appropriate standard - reporting any defects immediately.Provide technical support/input to projects and initiatives.Being responsible for their own work and work of those under supervision, is completed in a safe and diligent manner.Ensure regular feedback on issues arising before, during and following work activities that are completed.Complete any required paperwork and reports accurately and on a timely basis.Complete required training and development in order to maintain competent in the role.Complete other duties as required and directed by the Regional Operations Supervisor or members of the Management Team.Flexibility in work hours to provide cover if required for holidays and sickness absence.Participation in standby rota for emergency calls, outside normal working hours.Familiarise and help to business continuity and the plan for the part of the business you work in.Comply fully with Health, Safety & Environmental policies.Completion of documentation as required, including RAMS and adhere to all associated permits.Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.Proactively walk the floors, reporting any maintenance or H&S issues to the helpdesk and appropriate manager.Health & SafetyFollow Group and company policies and procedures, at all times.Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.Use all work equipment and personal PPE properly and in accordance with training received.Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.Take personal responsibility for Health & Safety matters.What we are looking forAll EngineersExperience of working within commercial properties and installations.Good understanding of current Health & Safety legislation and its application within role.Ability to effectively prioritise own workload.Flexibility and adaptability to change / Flexible approach to work and working hours (subject to the EU Working Time Directive).Pro-active and positive approach to workSelf-motivated.Good knowledge of building Statutory Compliance.Must hold a full UK driver's license.Ability to record work accurately on work sheets and computer based systems.Good communication skills and the ability to work within a team.Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.Responsible for self and others to maintain a safe working environment as per the Health and Safety at Work Act (1974) and subsequent UK and EU amendments.HSE management in accordance with our Quality Management System and all legal and statutory requirements.Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.Able to do the job right and do it right first time, within a pre-determined timescaleGasNVQ Level 3 in Heating/Ventilation/Maintenance.COCN1 OR CODNCO1 (domestic to commercial changeover)- Essential.CORT1, TPCP1A, CIGA1, CDGA1, ICPN1- Desirable
Dec 08, 2021
Full time
Job OverviewThis is a field based, mobile position covering Croydon, South London and surrounding areas.We are looking for motivated and enthusiastic tradespeople to joint our growing engineering family.Our Skilled Engineers are employed on work that is appropriate to their core and specialist skills. They will, however, be expected to have / acquire elements of other skills which will enable them to work flexibly across trades.Suitable training and up-skilling - May be given, as and when required, to achieve competency and the ability to perform the following (as detailed in responsibilities).Working hours - Although the core working hours are 08:00 to 17:00, there may be a certain degree of flexibility depending on individual circumstances.Main Duties;Provide a reactive and planned pro-active maintenance (PPM) service as per project requirements to all operational assets.Provide a multi-skilled maintenance service, which covers electrical, mechanical and building fabric disciplines.Carry out modifications and installations as and when required.Liaise with contractors or external suppliers where required and clearly communicate technical issues.Ensure that work is carried out to a high standard of quality and in line with current legal standards, company policies and procedures.Maximise availability of all mechanical and electrical equipment through continuous improvement, optimum performance / improved efficiencies and cost reductions.Maintain equipment supported by sound diagnostic and problem solving skills, raising issues as required to the shift supervisor on a timely basis.Maintain, repair, and calibrate electrical, mechanical and instrumentation plant to optimise both reliability and maintainability.Provide a service that ensures all key performance indicators (KPI) / service level agreements (SLA) are met.Take ownership of tools and equipment provided and ensure they are maintained to an appropriate standard - reporting any defects immediately.Provide technical support/input to projects and initiatives.Being responsible for their own work and work of those under supervision, is completed in a safe and diligent manner.Ensure regular feedback on issues arising before, during and following work activities that are completed.Complete any required paperwork and reports accurately and on a timely basis.Complete required training and development in order to maintain competent in the role.Complete other duties as required and directed by the Regional Operations Supervisor or members of the Management Team.Flexibility in work hours to provide cover if required for holidays and sickness absence.Participation in standby rota for emergency calls, outside normal working hours.Familiarise and help to business continuity and the plan for the part of the business you work in.Comply fully with Health, Safety & Environmental policies.Completion of documentation as required, including RAMS and adhere to all associated permits.Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.Proactively walk the floors, reporting any maintenance or H&S issues to the helpdesk and appropriate manager.Health & SafetyFollow Group and company policies and procedures, at all times.Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.Use all work equipment and personal PPE properly and in accordance with training received.Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.Take personal responsibility for Health & Safety matters.What we are looking forAll EngineersExperience of working within commercial properties and installations.Good understanding of current Health & Safety legislation and its application within role.Ability to effectively prioritise own workload.Flexibility and adaptability to change / Flexible approach to work and working hours (subject to the EU Working Time Directive).Pro-active and positive approach to workSelf-motivated.Good knowledge of building Statutory Compliance.Must hold a full UK driver's license.Ability to record work accurately on work sheets and computer based systems.Good communication skills and the ability to work within a team.Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.Responsible for self and others to maintain a safe working environment as per the Health and Safety at Work Act (1974) and subsequent UK and EU amendments.HSE management in accordance with our Quality Management System and all legal and statutory requirements.Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.Able to do the job right and do it right first time, within a pre-determined timescaleGasNVQ Level 3 in Heating/Ventilation/Maintenance.COCN1 OR CODNCO1 (domestic to commercial changeover)- Essential.CORT1, TPCP1A, CIGA1, CDGA1, ICPN1- Desirable