1st Line Support (Hybrid 2 days home, 3 days office based) Package: £25,000 - £27,000 Industry: Working for a market leading SaaS vendor WHY: Further training and qualifications provided, progression expected in 12 - 24 months Do you have 12+ month experience in IT Support? Are you confident engaging with customers? Do you want to further your professional development? The compare is a leading software vendor who provide solutions into financial services customers and have won numerous awards for being best in class. They are looking for their next IT Support professional to join an already well established customer support function. The business have been going from strength to strength experiencing 15-20% growth year on year and with new solutions coming to market this year it shows no sign of slowing down. In this role you will be providing 1st line technical support via telephone, e-mail and other channels to their customers with application, environmental and hardware issues. Making sure that customers have a simple downtime free experience with their SaaS solutions. They will support your development through ongoing training and qualifications as well as aim to progress you into a senior role within 12 - 24 months. Most importantly you will need to be great with customers, have a calm and empathetic nature and have the ability to diagnose and rectify IT challenges. They are looking for somebody with 12+ months experience within a IT Support / Helpdesk role focused around Microsoft & Mac OS's and PC hardware set-up and configuration. Main Responsibilities: 1st Line Support Provide remote 1st line support via phone, e-mail, remote sessions and other channels. Supporting the rollout of new applications and existing application updates. Speaking with Customers and/or investigating, diagnosing and solving application, environmental and hardware problems. Maintain a log of any support activities, customer problems and resolutions for reference purposes. Creation of knowledge-base articles and FAQs for use both internally and externally. To maintain a high degree of customer service for all support queries and adhere to all service management principles. Flag Technical escalations Experienced Required: 1st Line Support 1+ years experience providing IT Technical Support Excellent telephone manner Strong working knowledge of Microsoft based operating systems with emphasis on Windows 10 & 11, Server Essentials and Server 2012 onwards to current versions. Basic understanding of Microsoft 365 Experience of supporting Linux and Mac OS applications Understanding of PC hardware set-up and configuration Analytical and organised approach to problem solving Understanding of the importance of security and compliance standards Clear communication in both written and verbal English Ability to work on own initiative and as a team player MCP certification (desirable) Linux CompTIA and/or RHCE (desirable)
Apr 27, 2024
Full time
1st Line Support (Hybrid 2 days home, 3 days office based) Package: £25,000 - £27,000 Industry: Working for a market leading SaaS vendor WHY: Further training and qualifications provided, progression expected in 12 - 24 months Do you have 12+ month experience in IT Support? Are you confident engaging with customers? Do you want to further your professional development? The compare is a leading software vendor who provide solutions into financial services customers and have won numerous awards for being best in class. They are looking for their next IT Support professional to join an already well established customer support function. The business have been going from strength to strength experiencing 15-20% growth year on year and with new solutions coming to market this year it shows no sign of slowing down. In this role you will be providing 1st line technical support via telephone, e-mail and other channels to their customers with application, environmental and hardware issues. Making sure that customers have a simple downtime free experience with their SaaS solutions. They will support your development through ongoing training and qualifications as well as aim to progress you into a senior role within 12 - 24 months. Most importantly you will need to be great with customers, have a calm and empathetic nature and have the ability to diagnose and rectify IT challenges. They are looking for somebody with 12+ months experience within a IT Support / Helpdesk role focused around Microsoft & Mac OS's and PC hardware set-up and configuration. Main Responsibilities: 1st Line Support Provide remote 1st line support via phone, e-mail, remote sessions and other channels. Supporting the rollout of new applications and existing application updates. Speaking with Customers and/or investigating, diagnosing and solving application, environmental and hardware problems. Maintain a log of any support activities, customer problems and resolutions for reference purposes. Creation of knowledge-base articles and FAQs for use both internally and externally. To maintain a high degree of customer service for all support queries and adhere to all service management principles. Flag Technical escalations Experienced Required: 1st Line Support 1+ years experience providing IT Technical Support Excellent telephone manner Strong working knowledge of Microsoft based operating systems with emphasis on Windows 10 & 11, Server Essentials and Server 2012 onwards to current versions. Basic understanding of Microsoft 365 Experience of supporting Linux and Mac OS applications Understanding of PC hardware set-up and configuration Analytical and organised approach to problem solving Understanding of the importance of security and compliance standards Clear communication in both written and verbal English Ability to work on own initiative and as a team player MCP certification (desirable) Linux CompTIA and/or RHCE (desirable)
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers click apply for full job details
Apr 27, 2024
Contractor
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers click apply for full job details
Venn Group is currently working with a well known University based in Surrey to recruit a 1st Line Support Analyst to act as the first and central point of contact for users.This is an excellent position for someone who is looking to develop their IT customer support knowledge and experience. Job Responsibilities:• Provide initial 1st line technical assessment and support• Accurately diagnose technical issues and perform standard preliminary research using available resources • Provides the initial assessments of all incidents or requests, making or coordinating the first attempts at resolution • Own, monitor and escalate all incidents according to agreed service levels • Keep users informed on the status and progress of their reported incident or request • Carry out testing, installation, configuration and implementation of new and upgraded equipment including phones, laptops and mobile devices The ideal candidate: • Demonstratable IT Support experience in a user support environment • An excellent customer focused approach when dealing with customers in person and remote • Experience of working in a University service desk environment • Microsoft Office Suite experience • Active Directory including file share management experienceIf you are interested, hit the APPLY button below!
Apr 27, 2024
Full time
Venn Group is currently working with a well known University based in Surrey to recruit a 1st Line Support Analyst to act as the first and central point of contact for users.This is an excellent position for someone who is looking to develop their IT customer support knowledge and experience. Job Responsibilities:• Provide initial 1st line technical assessment and support• Accurately diagnose technical issues and perform standard preliminary research using available resources • Provides the initial assessments of all incidents or requests, making or coordinating the first attempts at resolution • Own, monitor and escalate all incidents according to agreed service levels • Keep users informed on the status and progress of their reported incident or request • Carry out testing, installation, configuration and implementation of new and upgraded equipment including phones, laptops and mobile devices The ideal candidate: • Demonstratable IT Support experience in a user support environment • An excellent customer focused approach when dealing with customers in person and remote • Experience of working in a University service desk environment • Microsoft Office Suite experience • Active Directory including file share management experienceIf you are interested, hit the APPLY button below!
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 26, 2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
This is an ideal role for someone who has a passion and interest in IT and wants to join a department which is driving the business into a new digital era. Initially this a 6-month contract but it has the potential to become permanent in the long term. You will have the opportunity to manage and be responsible for maintaining day-to-day functions of a well-established international company. The role is primarily administrative; however, the right candidate will have the opportunities to explore all areas of our business and the IT involved within them and shape their future within the company. We are looking for someone who brings an enthusiasm to their work and a can-do attitude. Main Responsibilities Provide 1st line support for internal staff Daily monitoring of infrastructure and security Troubleshooting technical issues Assisting the Business Systems team with projects and other work Processing new starters into the systems Running weekly reports and data checks Running the ticket desk and allocating tickets to the appropriate team member Responding to low level tickets and checks Maintaining the hardware asset list Assuming other responsibilities while other members of IT are out of the office Skills General Microsoft Office knowledge Good Microsoft Excel knowledge, including VLookups Good verbal and written communication skills Ability to work within a team and individually Willingness to learn new skills Proactive approach to work and learning new technologies Perks and Benefits! Onsite Gym 22 days holiday (pro rata) - Plus bank holidays. Plus Xmas shutdown Perk Box Virtual Care - GP Service Pension Hours of work 8.30 - 5pm Please note this is an office based role Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.
Apr 26, 2024
Full time
This is an ideal role for someone who has a passion and interest in IT and wants to join a department which is driving the business into a new digital era. Initially this a 6-month contract but it has the potential to become permanent in the long term. You will have the opportunity to manage and be responsible for maintaining day-to-day functions of a well-established international company. The role is primarily administrative; however, the right candidate will have the opportunities to explore all areas of our business and the IT involved within them and shape their future within the company. We are looking for someone who brings an enthusiasm to their work and a can-do attitude. Main Responsibilities Provide 1st line support for internal staff Daily monitoring of infrastructure and security Troubleshooting technical issues Assisting the Business Systems team with projects and other work Processing new starters into the systems Running weekly reports and data checks Running the ticket desk and allocating tickets to the appropriate team member Responding to low level tickets and checks Maintaining the hardware asset list Assuming other responsibilities while other members of IT are out of the office Skills General Microsoft Office knowledge Good Microsoft Excel knowledge, including VLookups Good verbal and written communication skills Ability to work within a team and individually Willingness to learn new skills Proactive approach to work and learning new technologies Perks and Benefits! Onsite Gym 22 days holiday (pro rata) - Plus bank holidays. Plus Xmas shutdown Perk Box Virtual Care - GP Service Pension Hours of work 8.30 - 5pm Please note this is an office based role Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of active directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 26, 2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of active directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Are you an adaptable 1st Line Application Support Engineer with a real passion for supporting the wider team in resolving and escalating issues, whilst working within company SLAs and delivering high quality service at all times? If so please read on. Client Details A highly respected Technology business. Description You will be reporting to the Application Support Manager and working collaboratively within the service team providing top class customer service at all times. This role comes with a competitive salary of up to £40,000 per annum (inclusive of on call allowance) depending on experience with a host of further benefits including Hybrid working (3 days in office/2 days at home), Career Development and a Health Care Cash Plan and much more! If this sounds interesting to you, please read on What you will bring to the role: Service Desk experience would be extremely advantageous. Supporting with the triage and escalation of issues. Exposure to taking and handling of inbound calls. Handling of tickets ensuring they are kept up to date at all times. Out of hours calls to support both overnight and weekends as and when required to customers (rota based). Profile The Successful Applicant: This is a great role for someone from a Service Desk or IT Support background looking to take their next step and learn a whole host of new skills: Service Desk exposure would be highly advantageous. Excellent communication and teamwork skills. Adaptable to fast paced and ever-changing environments. Have the ability to work collaboratively within the Application Support team. Experience with BI tools, Jira, Zendesk and Supplier Management would all be a strong advantage. A Full UK Driving Licence with access to a vehicle. Job Offer What's on offer: Competitive Salary of up to £40,000 including on call allowance DOE. Excellent working environment with lots of on-the-job learning. Health Cash Plan. Hybrid Working - 3 days on site. Career Development. AND MUCH MORE! Please note - this role requires a Full UK Driving Licence for occasional Client site visits. If this opportunity sounds exciting to you hit APPLY NOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.
Apr 26, 2024
Full time
Are you an adaptable 1st Line Application Support Engineer with a real passion for supporting the wider team in resolving and escalating issues, whilst working within company SLAs and delivering high quality service at all times? If so please read on. Client Details A highly respected Technology business. Description You will be reporting to the Application Support Manager and working collaboratively within the service team providing top class customer service at all times. This role comes with a competitive salary of up to £40,000 per annum (inclusive of on call allowance) depending on experience with a host of further benefits including Hybrid working (3 days in office/2 days at home), Career Development and a Health Care Cash Plan and much more! If this sounds interesting to you, please read on What you will bring to the role: Service Desk experience would be extremely advantageous. Supporting with the triage and escalation of issues. Exposure to taking and handling of inbound calls. Handling of tickets ensuring they are kept up to date at all times. Out of hours calls to support both overnight and weekends as and when required to customers (rota based). Profile The Successful Applicant: This is a great role for someone from a Service Desk or IT Support background looking to take their next step and learn a whole host of new skills: Service Desk exposure would be highly advantageous. Excellent communication and teamwork skills. Adaptable to fast paced and ever-changing environments. Have the ability to work collaboratively within the Application Support team. Experience with BI tools, Jira, Zendesk and Supplier Management would all be a strong advantage. A Full UK Driving Licence with access to a vehicle. Job Offer What's on offer: Competitive Salary of up to £40,000 including on call allowance DOE. Excellent working environment with lots of on-the-job learning. Health Cash Plan. Hybrid Working - 3 days on site. Career Development. AND MUCH MORE! Please note - this role requires a Full UK Driving Licence for occasional Client site visits. If this opportunity sounds exciting to you hit APPLY NOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Apr 26, 2024
Contractor
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
HR Systems Administrator London, ASAP Hybrid Can be a contract or perm, but preference for perm Endeavour Recruitment has an exciting opportunity for an HR Systems Administrator with strong experience to join a major client in the publishing sector in London. The HR Systems Administrator will be responsible for maintaining the HR System ( Cascade) ensuring the system is correctly set up to hold accurate data, functionality and workflow processes and to problem solve technical issues that arise in order that both HR team users and the employee can rely on the system for accurate data and correct workflow process. This role will support and maintain the HR system ( Cascade) on a day to day basis and also on the design, development, testing and implementation of new processes and procedures. Key Responsibilities Maintain the HR System to function correctly in respect of data entry, data fields, screens and the workflow processes and dependencies. Updating employee and role data in Cascade ie updating data on employee benefits, on holidays entitlements, work patterns, setting up new job titles, new departments etc. Create, test and implement new screens and data fields as required. Create new screens, new fields and functionality to record and process new pay and benefits items, for example Healthcare Plans, Sharesave Plans, new leave types etc. Produce scheduled HR Reports and respond to requests for new reports to be created and produced Answer employees questions on HR system functionality and data to resolve HR user and employee issuers. This can across a wide variety of items, for example problems logging into the system, answering individual queries on how annual holidays are calculated and prorated within the system. Maintaining and updating Company rules within the system such as setting holiday years and entitlements based on variants such as part time, length of service etc and applying the Company Rules accurately to the relevant employee groups Perform individual and bulk data uploads to the system, creating excel spreadsheet, importing and exporting to excel Using document templates to create mail merges from data held in Cascade to produce individual employee letters for events such as annual pay review, annual bonus plan etc. Be the person who contacts the Vendors Helpdesk, secure 1st Line support to resolve systems issues and ensure issues are escalated if not resolved Work closely with internal payroll team to ensure accurate data and synchronisation between HR and Payroll modules of Cascade happen each month Maintain, allocate and protect User profiles, making sure that users are assigned the correct profile for their access level rights Process suppliers invoices at system for coding and 1st stage approval for payment Ad-hoc tasks to support managing HR projects, Reward programme and update HR systems. Knowledge, qualifications and experience Experience working with a Cascade HR system as Admin level is highly desirable Proven experience in Excel at intermediate level Expert using Microsoft Words, Outlook, Teams etc. Strong numeracy skills and comfortable with calculations. Customer Service Skills, respond to and resolve user queries in a clear and professional way Good written and verbal communication skills Highly organised and able to identify tasks based on priority Strong time management skills, able to multi-task and meet competing deadlines Able to maintain confidentiality of personal and sensitive data at all times Apply by sending us your CV or get in touch ASAP for further details.
Apr 26, 2024
Full time
HR Systems Administrator London, ASAP Hybrid Can be a contract or perm, but preference for perm Endeavour Recruitment has an exciting opportunity for an HR Systems Administrator with strong experience to join a major client in the publishing sector in London. The HR Systems Administrator will be responsible for maintaining the HR System ( Cascade) ensuring the system is correctly set up to hold accurate data, functionality and workflow processes and to problem solve technical issues that arise in order that both HR team users and the employee can rely on the system for accurate data and correct workflow process. This role will support and maintain the HR system ( Cascade) on a day to day basis and also on the design, development, testing and implementation of new processes and procedures. Key Responsibilities Maintain the HR System to function correctly in respect of data entry, data fields, screens and the workflow processes and dependencies. Updating employee and role data in Cascade ie updating data on employee benefits, on holidays entitlements, work patterns, setting up new job titles, new departments etc. Create, test and implement new screens and data fields as required. Create new screens, new fields and functionality to record and process new pay and benefits items, for example Healthcare Plans, Sharesave Plans, new leave types etc. Produce scheduled HR Reports and respond to requests for new reports to be created and produced Answer employees questions on HR system functionality and data to resolve HR user and employee issuers. This can across a wide variety of items, for example problems logging into the system, answering individual queries on how annual holidays are calculated and prorated within the system. Maintaining and updating Company rules within the system such as setting holiday years and entitlements based on variants such as part time, length of service etc and applying the Company Rules accurately to the relevant employee groups Perform individual and bulk data uploads to the system, creating excel spreadsheet, importing and exporting to excel Using document templates to create mail merges from data held in Cascade to produce individual employee letters for events such as annual pay review, annual bonus plan etc. Be the person who contacts the Vendors Helpdesk, secure 1st Line support to resolve systems issues and ensure issues are escalated if not resolved Work closely with internal payroll team to ensure accurate data and synchronisation between HR and Payroll modules of Cascade happen each month Maintain, allocate and protect User profiles, making sure that users are assigned the correct profile for their access level rights Process suppliers invoices at system for coding and 1st stage approval for payment Ad-hoc tasks to support managing HR projects, Reward programme and update HR systems. Knowledge, qualifications and experience Experience working with a Cascade HR system as Admin level is highly desirable Proven experience in Excel at intermediate level Expert using Microsoft Words, Outlook, Teams etc. Strong numeracy skills and comfortable with calculations. Customer Service Skills, respond to and resolve user queries in a clear and professional way Good written and verbal communication skills Highly organised and able to identify tasks based on priority Strong time management skills, able to multi-task and meet competing deadlines Able to maintain confidentiality of personal and sensitive data at all times Apply by sending us your CV or get in touch ASAP for further details.
People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Apr 26, 2024
Full time
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 26, 2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
Apr 26, 2024
Full time
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
Main Purpose of Job To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries for both maritime and land based customers. To provide 1st /2nd line network operations support including monitoring of our clients VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. To provide out of hours support for all other departments. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Freshdesk and Cruise IP Databases are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments/on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys to ensure that our clients service levels are met. To process sales orders for prepaid airtime cards for agreed customers To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products are services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Working as part of a team providing 24/7 support, working 12 hour shifts both days and nights, with a 4 on 4 off shift pattern
Apr 26, 2024
Full time
Main Purpose of Job To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries for both maritime and land based customers. To provide 1st /2nd line network operations support including monitoring of our clients VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. To provide out of hours support for all other departments. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Freshdesk and Cruise IP Databases are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments/on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys to ensure that our clients service levels are met. To process sales orders for prepaid airtime cards for agreed customers To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products are services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Working as part of a team providing 24/7 support, working 12 hour shifts both days and nights, with a 4 on 4 off shift pattern
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based predominantly within our offices in Fleetwood with some travel to our Manchester offices required. Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Provide Personal Development Plans, Objectives and Appraisals to direct reports. Work with an outsourced IT Service Desk (our Partner) to coordinate tickets, calls, incidents, and problems and MI. Act as Incident Manager and Team Leader as needed to maintain SLAs and good IT services. Deliver (Lead on) the Desktop Equipment Refresh Programme (e.g. monitors, Laptops, mobile phones, printers, AV equipment) - align to Desktop Strategy and logistics with our IT Partner. Working with the IT senior team and independently observe the IT provisions, elicit feedback through surveys and conversations; make recommendation to support continual improvement. Help with day-to-day Contract and Supplier Management activities Manage the Service levels around some key systems such as EPOS / CRM / + UI experience / Utility Systems Contribute to service reporting, such as daily, weekly, and monthly Service level reports. Use actionable insights to work with IT SMT to drive forward improvements in service. Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools. Take the lead on improving IT facilities in the UK offices, e.g. Printers, AV equipment, TMS systems, EPOS, Phones etc. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Incident and Problem Resolution: experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders Experience working with complex enterprise technologies, Microsoft Based Desktop Services, and data networks. Strong knowledge of supporting end users in contact centre, sales, or utilities operations environments. Qualifications / Skills Required: ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of IT and technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Service Delivery Manager, we encourage you to find out more. Apply today!
Apr 26, 2024
Full time
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based predominantly within our offices in Fleetwood with some travel to our Manchester offices required. Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Provide Personal Development Plans, Objectives and Appraisals to direct reports. Work with an outsourced IT Service Desk (our Partner) to coordinate tickets, calls, incidents, and problems and MI. Act as Incident Manager and Team Leader as needed to maintain SLAs and good IT services. Deliver (Lead on) the Desktop Equipment Refresh Programme (e.g. monitors, Laptops, mobile phones, printers, AV equipment) - align to Desktop Strategy and logistics with our IT Partner. Working with the IT senior team and independently observe the IT provisions, elicit feedback through surveys and conversations; make recommendation to support continual improvement. Help with day-to-day Contract and Supplier Management activities Manage the Service levels around some key systems such as EPOS / CRM / + UI experience / Utility Systems Contribute to service reporting, such as daily, weekly, and monthly Service level reports. Use actionable insights to work with IT SMT to drive forward improvements in service. Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools. Take the lead on improving IT facilities in the UK offices, e.g. Printers, AV equipment, TMS systems, EPOS, Phones etc. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Incident and Problem Resolution: experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders Experience working with complex enterprise technologies, Microsoft Based Desktop Services, and data networks. Strong knowledge of supporting end users in contact centre, sales, or utilities operations environments. Qualifications / Skills Required: ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of IT and technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Service Delivery Manager, we encourage you to find out more. Apply today!
French Speaking Customer Service Advisor Location: Wigan Salary: 24,000 - 28,000 Working hours: Monday - Friday, 9am - 5pm Contract: Permanent, Full time My client is looking to recruit a Fluent French Speaking Helpdesk / 1st Line Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of up to 28,000 inclusive of on call allowance. You will be speaking with existing French speaking customers regarding a variety of queries through email, live chat and over the phone. The contracted working hours are Monday to Friday, 9am - 5pm plus the occasional requirement to handle an on-call / out of hours phone. The main duties of the French Speaking Customer Advisor role include; Speaking to customers in French (verbally and written) Provide 1st line support to all end users globally Incident Management and Resolution Escalation to Tier 2 when unable to resolve issues To provide an excellent customer service experience whilst managing customer expectation To manage faults, requests and enquiries on behalf of the customer WHAT EXPERIENCE DO YOU NEED? Fluent in both French and English languages Good spoken and written communication skills Reliable with excellent time management skills Confident with using computers Excellent customer service & communication skills If you would be interested in applying for this French Speaking Customer Service position and are able to begin work immediately within a permanent contract based in Wigan then please apply immediately. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 26, 2024
Full time
French Speaking Customer Service Advisor Location: Wigan Salary: 24,000 - 28,000 Working hours: Monday - Friday, 9am - 5pm Contract: Permanent, Full time My client is looking to recruit a Fluent French Speaking Helpdesk / 1st Line Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of up to 28,000 inclusive of on call allowance. You will be speaking with existing French speaking customers regarding a variety of queries through email, live chat and over the phone. The contracted working hours are Monday to Friday, 9am - 5pm plus the occasional requirement to handle an on-call / out of hours phone. The main duties of the French Speaking Customer Advisor role include; Speaking to customers in French (verbally and written) Provide 1st line support to all end users globally Incident Management and Resolution Escalation to Tier 2 when unable to resolve issues To provide an excellent customer service experience whilst managing customer expectation To manage faults, requests and enquiries on behalf of the customer WHAT EXPERIENCE DO YOU NEED? Fluent in both French and English languages Good spoken and written communication skills Reliable with excellent time management skills Confident with using computers Excellent customer service & communication skills If you would be interested in applying for this French Speaking Customer Service position and are able to begin work immediately within a permanent contract based in Wigan then please apply immediately. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job Type: Full time - Permanent Closing date for applications: 12th May 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed What You'll Bring: A blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, will also be considered for this role.
Apr 25, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job Type: Full time - Permanent Closing date for applications: 12th May 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed What You'll Bring: A blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, will also be considered for this role.
Job Description: Senior service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri 8-5pm Duration: Permanent Salary: 40-50k DOE Role Description This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor s degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Server hardware Virtualisation technologies: VMware, vSphere, Zerto MS Windows Server Hyper-V Azure Active Directory Exchange and Exchange Online SQL Teams SharePoint Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Health : A free membership to the local gym Birthdays : A free day s holiday on your birthday (or nearest Friday/Monday) Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training : A tailored training plan including official vendor certifications
Apr 25, 2024
Full time
Job Description: Senior service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri 8-5pm Duration: Permanent Salary: 40-50k DOE Role Description This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor s degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Server hardware Virtualisation technologies: VMware, vSphere, Zerto MS Windows Server Hyper-V Azure Active Directory Exchange and Exchange Online SQL Teams SharePoint Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Health : A free membership to the local gym Birthdays : A free day s holiday on your birthday (or nearest Friday/Monday) Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training : A tailored training plan including official vendor certifications
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
About the Role An exciting opportunity has arisen for an IT Helpdesk Technician to join our team. You will be first point of contact for the IT Help Desk, resolving low level IT problems quickly. Administrating and monitoring the call log. Completing administrative tasks including the production of monthly reports etc. Training new staff members on some basic uses of our systems and applications Assisting in the tidying up and monitoring of data in our systems. About You We are looking for someone who is: Pro-active and enthusiastic, Highly organised and can multitask effectively. Able to work as part of a team to deliver an excellent service Flexible in your approach to work. Committed to equality and diversity Able to take a positive approach to supporting others. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 27,117 pa for a 35 hour week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Ability to work from home 2 days per week upon agreement About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. How to Apply To apply for this position please complete an online application form below. Please see below for a copy of the job description. Closing date: Wednesday 1st May 2024 Interview date: TBC To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities & Disability Confident Employer.
Apr 24, 2024
Full time
About the Role An exciting opportunity has arisen for an IT Helpdesk Technician to join our team. You will be first point of contact for the IT Help Desk, resolving low level IT problems quickly. Administrating and monitoring the call log. Completing administrative tasks including the production of monthly reports etc. Training new staff members on some basic uses of our systems and applications Assisting in the tidying up and monitoring of data in our systems. About You We are looking for someone who is: Pro-active and enthusiastic, Highly organised and can multitask effectively. Able to work as part of a team to deliver an excellent service Flexible in your approach to work. Committed to equality and diversity Able to take a positive approach to supporting others. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 27,117 pa for a 35 hour week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Ability to work from home 2 days per week upon agreement About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. How to Apply To apply for this position please complete an online application form below. Please see below for a copy of the job description. Closing date: Wednesday 1st May 2024 Interview date: TBC To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities & Disability Confident Employer.
Are you a 1st Line or 2nd Engineer looking for a remote position? Are you someone with an interest in Cyber Security? Are you wanting to get hands on within a highly secure IT environment? Working for a leader within the IT sector, you will play a crucial role in ensuring the security, efficiency and safety of internal systems and networks. Working Monday Friday 08.00am 17.00pm with a salary from £26,000 - £30,000 this is an excellent opportunity. Benefits: Working from home with occasional travel to Tewkesbury based office. Matched company pension up to 5%. Private healthcare. 25 days annual holiday, increasing to 30 days after 3 years. Membership to the Employee Assistance Programme (EAP). Online Training. 3 x salary death in service. Excellent working conditions and environment. Roles and Responsibilities: Providing user support to internal teams, addressing hardware and software issues and using remote support tools where you can. Investigate, triage, and provide first response to any security events. Analyse security logs and identify potential threats. Monitor system performance and respond to any indicators of bottlenecks or outages to ensure the availability of IT systems. Review email security including ensuring malicious emails are removed from mailboxes and investigate any delivery failures. Working within the IT team carrying out tasks to complete internal IT projects. Raise support cases with 3rd party suppliers. Skills and Attributes: Experience within an IT support roles supporting desktops, laptops and Windows 10 endpoints. Eligible and willing to undergo UK government clearance (SC minimum). Excellent communication skills via phone and email and also technical knowledge. Strong knowledge of Windows 10/11 configuration, networking protocols and DNS. Ability to work as an individual and as part of a team. University degree within an IT or related field would be desirable. Any prior experience of Windows configuration management. Familiarity with any virtualization technologies. If this position is of interest, please apply to (url removed) today! RE Recruitment act as an employment agency on behalf of the employer. If you don t hear back within 5 working days, please take this as an unsuccessful application. ENG1
Apr 24, 2024
Full time
Are you a 1st Line or 2nd Engineer looking for a remote position? Are you someone with an interest in Cyber Security? Are you wanting to get hands on within a highly secure IT environment? Working for a leader within the IT sector, you will play a crucial role in ensuring the security, efficiency and safety of internal systems and networks. Working Monday Friday 08.00am 17.00pm with a salary from £26,000 - £30,000 this is an excellent opportunity. Benefits: Working from home with occasional travel to Tewkesbury based office. Matched company pension up to 5%. Private healthcare. 25 days annual holiday, increasing to 30 days after 3 years. Membership to the Employee Assistance Programme (EAP). Online Training. 3 x salary death in service. Excellent working conditions and environment. Roles and Responsibilities: Providing user support to internal teams, addressing hardware and software issues and using remote support tools where you can. Investigate, triage, and provide first response to any security events. Analyse security logs and identify potential threats. Monitor system performance and respond to any indicators of bottlenecks or outages to ensure the availability of IT systems. Review email security including ensuring malicious emails are removed from mailboxes and investigate any delivery failures. Working within the IT team carrying out tasks to complete internal IT projects. Raise support cases with 3rd party suppliers. Skills and Attributes: Experience within an IT support roles supporting desktops, laptops and Windows 10 endpoints. Eligible and willing to undergo UK government clearance (SC minimum). Excellent communication skills via phone and email and also technical knowledge. Strong knowledge of Windows 10/11 configuration, networking protocols and DNS. Ability to work as an individual and as part of a team. University degree within an IT or related field would be desirable. Any prior experience of Windows configuration management. Familiarity with any virtualization technologies. If this position is of interest, please apply to (url removed) today! RE Recruitment act as an employment agency on behalf of the employer. If you don t hear back within 5 working days, please take this as an unsuccessful application. ENG1
IT Support & Systems Engineer - Chelmsford - Circa £50k Robert Half have partnered with a fast-growing Construction Group based in Chelmsford. Due to continued growth and expansion of the businesses operations they're now looking for a broadly skilled IT Support & Systems Engineer. Reporting directly to the Head of IT and working in a small technical team you'd be involved all levels of support from 1st to 3rd Line, along with project support and migrations. Key Responsibilities Provide 1 st , 2 nd and 3 rd line technical support for hardware and software issues. Be a point of escalation for support desk Root cause analysis specialist. Manage the timely resolution of open calls and call actions across all companies. Take ownership of assigned incidents and manage them through to resolution. Ensure that any technical or operational issues on a service ticket are escalated efficiently, liaising with, and managing vendors accordingly. Proactively research ideas and concepts to source suitable technical solutions or resolve problems. Technical and proactive involvement in various projects, from SharePoint adoption to Co-Pilot integration. 'Hands-on' approach to problem-solving; solving problems within strict SLA timeframes. Deliver exceptional customer service and demonstrate ability and desire to go 'above and beyond' for our colleagues. Technical Skills (Don't worry if you don't have all the below!) Strong Microsoft Windows Server (2016, 2019 and 2022) Active Directory, DNS, DHCP Administration. O365 administration and its complimentary addons (Outlook, OneDrive, Teams, Flow, Planner, Delve, etc). SharePoint migrations and adoption. Printix, Mimecast, construction specific software advantageous. SQL Server Administration and troubleshooting. Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations. Advanced virtualisation troubleshooting (HyperV). Advanced Azure and Azure Virtual Desktop, ASR, AVD Imaging and Production. Advanced firewall troubleshooting Advanced Intune / MDM, Autopilot. Antivirus (Microsoft Defender). Advanced Networking skills (managed switching, VLAN's) Meraki and SonicWALL. Microsoft certifications along with ITIL foundation accredited. Location - Chelmsford Budget - £45-53k + Discretionary Bonus & Benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Apr 24, 2024
Full time
IT Support & Systems Engineer - Chelmsford - Circa £50k Robert Half have partnered with a fast-growing Construction Group based in Chelmsford. Due to continued growth and expansion of the businesses operations they're now looking for a broadly skilled IT Support & Systems Engineer. Reporting directly to the Head of IT and working in a small technical team you'd be involved all levels of support from 1st to 3rd Line, along with project support and migrations. Key Responsibilities Provide 1 st , 2 nd and 3 rd line technical support for hardware and software issues. Be a point of escalation for support desk Root cause analysis specialist. Manage the timely resolution of open calls and call actions across all companies. Take ownership of assigned incidents and manage them through to resolution. Ensure that any technical or operational issues on a service ticket are escalated efficiently, liaising with, and managing vendors accordingly. Proactively research ideas and concepts to source suitable technical solutions or resolve problems. Technical and proactive involvement in various projects, from SharePoint adoption to Co-Pilot integration. 'Hands-on' approach to problem-solving; solving problems within strict SLA timeframes. Deliver exceptional customer service and demonstrate ability and desire to go 'above and beyond' for our colleagues. Technical Skills (Don't worry if you don't have all the below!) Strong Microsoft Windows Server (2016, 2019 and 2022) Active Directory, DNS, DHCP Administration. O365 administration and its complimentary addons (Outlook, OneDrive, Teams, Flow, Planner, Delve, etc). SharePoint migrations and adoption. Printix, Mimecast, construction specific software advantageous. SQL Server Administration and troubleshooting. Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations. Advanced virtualisation troubleshooting (HyperV). Advanced Azure and Azure Virtual Desktop, ASR, AVD Imaging and Production. Advanced firewall troubleshooting Advanced Intune / MDM, Autopilot. Antivirus (Microsoft Defender). Advanced Networking skills (managed switching, VLAN's) Meraki and SonicWALL. Microsoft certifications along with ITIL foundation accredited. Location - Chelmsford Budget - £45-53k + Discretionary Bonus & Benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself