Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons BDO Regulatory Solutions is part of the BDO UK LLP Financial Services Advisory Practice. Helping our clients succeed is our core purpose, by transforming their operational performance. We do this through our specialist resourcing consultancy and programme management solutions, interpreting what regulatory principles mean for your business and putting them into action. With core strengths in Remediation & Review, Complaints Management and Outcome Testing, we collaborate to fulfil our client regulatory responsibilities, balance the operational constraints they are working within, while keeping a sharp eye on their customer outcomes. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The purpose of the role is to ensure BDORS' has a robust governance framework in place and is compliant with all internal policies and procedures as well as relevant legislation and client requirements. The role holder will oversee the legal aspects of the business including drafting, reviewing, advising on, and negotiating client contracts. They will identify risks within the business and appropriate mitigation strategies and manage internal compliance audits.The will horizon scan regulatory and industry developments that are relevant to our business area and share with the leadership team to support them when considering future growth.The role also involves leading and developing a team to effectively manage legal affairs, contractor care, internal compliance audits, and stay abreast of regulatory and industry developments, thereby supporting the leadership team in strategic decision-making and fostering a culture of compliance and excellence within BDORS. In this role you'll: Review and reporting on compliance with internal BDO policies and procedures Manage client take on and conflicts management process Undertake internal compliance audits across operational activities of BDORS Liaise with wider business on data protection issues and manage process for any subject access requests received Lead and manage audit engagements, ensuring compliance with auditing standards and regulatory requirements. Develop and implement audit plans, identifying key risks and controls. Review audit workpapers, reports, and findings, providing insightful feedback and recommendations. Provide guidance, support, and mentorship to team members, helping them to achieve their professional goals and maximise their potential. Contribute to business development proposals and requests for information Horizon scan legal and regulatory issues that may impact the business disseminating this information to other colleagues in a concise and coherent manner Be responsible for all client-side reporting and required accreditations such as FSQS/Helios Maintain risk log for BDORS and contribute relevant M.I. to the board on a monthly basis You'll be someone with: Proven commercial contract negotiation experience, ideally within financial services and supported by a recognised qualification Strong understanding of applicable data protection regulation Good knowledge corporate governance and structures, with ability to research corporate structures and establish ultimate beneficial ownership Strong knowledge of all relevant firm-wide policies and procedures with ability to train colleagues on the same Willing to work as part of a team and support other members and key stakeholders. Meticulous attention to detail, and exemplary writing and use of grammar. A solid reading comprehension with the ability to decipher technical descriptions and explain them clearly. Ability to independently handle multiple, simultaneous tasks and meet tight deadlines, providing a consistent level of quality and accuracy. Strong time management and organisational capabilities, including the ability to accurately benchmark project length and manage a high-volume workload. Good people skills with experience of dealing with both internal and external clients, including obtaining necessary information, and identifying and raising and dealing with relevant issues. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions
Apr 28, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons BDO Regulatory Solutions is part of the BDO UK LLP Financial Services Advisory Practice. Helping our clients succeed is our core purpose, by transforming their operational performance. We do this through our specialist resourcing consultancy and programme management solutions, interpreting what regulatory principles mean for your business and putting them into action. With core strengths in Remediation & Review, Complaints Management and Outcome Testing, we collaborate to fulfil our client regulatory responsibilities, balance the operational constraints they are working within, while keeping a sharp eye on their customer outcomes. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The purpose of the role is to ensure BDORS' has a robust governance framework in place and is compliant with all internal policies and procedures as well as relevant legislation and client requirements. The role holder will oversee the legal aspects of the business including drafting, reviewing, advising on, and negotiating client contracts. They will identify risks within the business and appropriate mitigation strategies and manage internal compliance audits.The will horizon scan regulatory and industry developments that are relevant to our business area and share with the leadership team to support them when considering future growth.The role also involves leading and developing a team to effectively manage legal affairs, contractor care, internal compliance audits, and stay abreast of regulatory and industry developments, thereby supporting the leadership team in strategic decision-making and fostering a culture of compliance and excellence within BDORS. In this role you'll: Review and reporting on compliance with internal BDO policies and procedures Manage client take on and conflicts management process Undertake internal compliance audits across operational activities of BDORS Liaise with wider business on data protection issues and manage process for any subject access requests received Lead and manage audit engagements, ensuring compliance with auditing standards and regulatory requirements. Develop and implement audit plans, identifying key risks and controls. Review audit workpapers, reports, and findings, providing insightful feedback and recommendations. Provide guidance, support, and mentorship to team members, helping them to achieve their professional goals and maximise their potential. Contribute to business development proposals and requests for information Horizon scan legal and regulatory issues that may impact the business disseminating this information to other colleagues in a concise and coherent manner Be responsible for all client-side reporting and required accreditations such as FSQS/Helios Maintain risk log for BDORS and contribute relevant M.I. to the board on a monthly basis You'll be someone with: Proven commercial contract negotiation experience, ideally within financial services and supported by a recognised qualification Strong understanding of applicable data protection regulation Good knowledge corporate governance and structures, with ability to research corporate structures and establish ultimate beneficial ownership Strong knowledge of all relevant firm-wide policies and procedures with ability to train colleagues on the same Willing to work as part of a team and support other members and key stakeholders. Meticulous attention to detail, and exemplary writing and use of grammar. A solid reading comprehension with the ability to decipher technical descriptions and explain them clearly. Ability to independently handle multiple, simultaneous tasks and meet tight deadlines, providing a consistent level of quality and accuracy. Strong time management and organisational capabilities, including the ability to accurately benchmark project length and manage a high-volume workload. Good people skills with experience of dealing with both internal and external clients, including obtaining necessary information, and identifying and raising and dealing with relevant issues. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions
Senior Service Manager - Community and Housing Related Support Up to £49,901.90 per annum (plus £2,600 car allowance - non-contractual) Hybrid - Midlands / East of England with travel across our geography as required Permanent, Full Time Are you a Supported Housing professional looking for an exciting new role within an organisation committed to improving lives? Are you experienced in delivering Local Authority support contracts, and driven to deliver high support services? If so, our Senior Service Manager role could be the perfect job for you Longhurst Group is a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both our colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for our customers, our Specialist Housing team are critical to ensuring our customers have the ability to live independently. As a Senior Service Manager, focusing on our Community and Housing Related Support services at Longhurst Group, you will be responsible for overseeing the operational management of our Specialist Housing services in your area of expertise. Your role will involve leading a team of multiple Service Managers, ensuring the delivery of financially viable, high-quality services in line with best practice and the Group's vision. This role will manage services based across Birmingham, Lincolnshire and Peterborough, leading services that provide both scheme based and community-based support with a focus on independent living and mental health service provisions. Further key responsibilities are listed below: Manage a team of Service Managers, supporting them to achieve the quality, service outcomes, and performance standards required by the Group and our contractual obligations. Ensure the recruitment of high-quality colleagues by providing support and assistance to Service Managers as necessary. Investigate potential disciplinary issues and complaints, recommending and implementing areas of improvement and best practice as required. Assist in tendering for new opportunities, re-tendering for existing services, obtaining grant funding, and mobilising new contracts. Develop services to deliver increased social benefit to communities in line with company business plans and departmental strategy. Routinely review key performance indicators and legal/regulatory compliance, promptly addressing any areas of poor performance or non-compliance and escalating issues to the Head of Service as appropriate. Set service and related budgets in line with company requirements and regulations, closely monitoring and controlling them, and taking early remedial action on any potential issues. Conduct regular service audits, create and monitor relevant improvement plans with the Service Manager. In order to be successful in application for our Senior Service Manager role, you'll need proven experience in delivering independent living contracts, alongside previous budget management and contractual income management experience, ensuring value for money at all times. Having a knowledge and understanding of Chartered Institute of Housing and have or be willing to work towards Level 4 Qualification is also crucial. Our Senior Service Manager position is a hybrid position, contracted to 36.25 hours per week. To us, this means a weekly presence in the services under the remit of the role (we are open to discussion around how this is built into working weeks). This is a hugely exiting time to join Longhurst Group - not only are we continuously striving to achieve better results for our customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Our Senior Service Manager opportunity will help to broaden your knowledge of Housing & Assets, alongside the chance to deliver high quartile independent living services. We offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry. This role currently attracts a non-contractual car allowance according to our Driving at Work Policy. This is currently set at £2,600 per annum, however eligibility for the allowance and the rate of the allowance is reviewed annually and any changes will be notified to you. What you receive from us: Up to 26 days annual leave (Pro rata based on contracted hours) Life Cover of three times your annual salary (as part of pension scheme membership) Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing Free Eye Tests Free flu vaccinations Investment in your personal development through our extensive learning and development opportunities. Professional subscription for membership fees relating to your role, paid for by us Family friendly, carers leave plus other paid leave Long Service Awards Carers Networking Group and resources to support Unpaid Carers
Apr 28, 2024
Full time
Senior Service Manager - Community and Housing Related Support Up to £49,901.90 per annum (plus £2,600 car allowance - non-contractual) Hybrid - Midlands / East of England with travel across our geography as required Permanent, Full Time Are you a Supported Housing professional looking for an exciting new role within an organisation committed to improving lives? Are you experienced in delivering Local Authority support contracts, and driven to deliver high support services? If so, our Senior Service Manager role could be the perfect job for you Longhurst Group is a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both our colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for our customers, our Specialist Housing team are critical to ensuring our customers have the ability to live independently. As a Senior Service Manager, focusing on our Community and Housing Related Support services at Longhurst Group, you will be responsible for overseeing the operational management of our Specialist Housing services in your area of expertise. Your role will involve leading a team of multiple Service Managers, ensuring the delivery of financially viable, high-quality services in line with best practice and the Group's vision. This role will manage services based across Birmingham, Lincolnshire and Peterborough, leading services that provide both scheme based and community-based support with a focus on independent living and mental health service provisions. Further key responsibilities are listed below: Manage a team of Service Managers, supporting them to achieve the quality, service outcomes, and performance standards required by the Group and our contractual obligations. Ensure the recruitment of high-quality colleagues by providing support and assistance to Service Managers as necessary. Investigate potential disciplinary issues and complaints, recommending and implementing areas of improvement and best practice as required. Assist in tendering for new opportunities, re-tendering for existing services, obtaining grant funding, and mobilising new contracts. Develop services to deliver increased social benefit to communities in line with company business plans and departmental strategy. Routinely review key performance indicators and legal/regulatory compliance, promptly addressing any areas of poor performance or non-compliance and escalating issues to the Head of Service as appropriate. Set service and related budgets in line with company requirements and regulations, closely monitoring and controlling them, and taking early remedial action on any potential issues. Conduct regular service audits, create and monitor relevant improvement plans with the Service Manager. In order to be successful in application for our Senior Service Manager role, you'll need proven experience in delivering independent living contracts, alongside previous budget management and contractual income management experience, ensuring value for money at all times. Having a knowledge and understanding of Chartered Institute of Housing and have or be willing to work towards Level 4 Qualification is also crucial. Our Senior Service Manager position is a hybrid position, contracted to 36.25 hours per week. To us, this means a weekly presence in the services under the remit of the role (we are open to discussion around how this is built into working weeks). This is a hugely exiting time to join Longhurst Group - not only are we continuously striving to achieve better results for our customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Our Senior Service Manager opportunity will help to broaden your knowledge of Housing & Assets, alongside the chance to deliver high quartile independent living services. We offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry. This role currently attracts a non-contractual car allowance according to our Driving at Work Policy. This is currently set at £2,600 per annum, however eligibility for the allowance and the rate of the allowance is reviewed annually and any changes will be notified to you. What you receive from us: Up to 26 days annual leave (Pro rata based on contracted hours) Life Cover of three times your annual salary (as part of pension scheme membership) Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing Free Eye Tests Free flu vaccinations Investment in your personal development through our extensive learning and development opportunities. Professional subscription for membership fees relating to your role, paid for by us Family friendly, carers leave plus other paid leave Long Service Awards Carers Networking Group and resources to support Unpaid Carers
Job Title: Administrator Reports To: Broking Operations Manager Role Purpose/Description: To support the Senior Management and Sales Team in developing their business by: Assisting them in the conversion of new business, service of existing accounts and retention of renewals. Supporting the other team members as required. Providing advice and assistance as necessary. Responsibilities: Respond positively to all enquiries received from AE's, Clients and underwriters in a courteous and helpful manner. Develop effective working relationships with AE's and underwriters Ensure that Acturis records are created and/or maintained for all clients. Ensure quotations obtained are in-line with the broking strategy. Complete administration duties as required including issuing invoices and insurance documents. Ensure that renewals are processed according to documented procedures and within appropriate timescales. Ensure all outstanding actions are recorded appropriately within the system diary and followed up accordingly. Liaise with accounts department to assist with the credit control process. Assist the team with claim notifications. Ensure that any enquiries that are not within your skill set or experience are quickly referred and followed up. In addition: Assist other team members with any duties to ensure smooth running of the office. Positively promote the services of the company Other duties and responsibilities as may be required. Measures: Feedback from the team & Customers Premium/Income achieved New business conversion Renewal retention Accuracy of Data Input Accuracy of Documentation Complaints Maintenance of Diary Promptness in dealing with correspondence Promptness in returning telephone calls Key Skills/Behaviours: Positive approach to tasks Good communicator in all media Planning & organisational skills Negotiation & objection handling skills IT skills Good working knowledge of Word, Excel, Acturis and Outlook
Apr 28, 2024
Full time
Job Title: Administrator Reports To: Broking Operations Manager Role Purpose/Description: To support the Senior Management and Sales Team in developing their business by: Assisting them in the conversion of new business, service of existing accounts and retention of renewals. Supporting the other team members as required. Providing advice and assistance as necessary. Responsibilities: Respond positively to all enquiries received from AE's, Clients and underwriters in a courteous and helpful manner. Develop effective working relationships with AE's and underwriters Ensure that Acturis records are created and/or maintained for all clients. Ensure quotations obtained are in-line with the broking strategy. Complete administration duties as required including issuing invoices and insurance documents. Ensure that renewals are processed according to documented procedures and within appropriate timescales. Ensure all outstanding actions are recorded appropriately within the system diary and followed up accordingly. Liaise with accounts department to assist with the credit control process. Assist the team with claim notifications. Ensure that any enquiries that are not within your skill set or experience are quickly referred and followed up. In addition: Assist other team members with any duties to ensure smooth running of the office. Positively promote the services of the company Other duties and responsibilities as may be required. Measures: Feedback from the team & Customers Premium/Income achieved New business conversion Renewal retention Accuracy of Data Input Accuracy of Documentation Complaints Maintenance of Diary Promptness in dealing with correspondence Promptness in returning telephone calls Key Skills/Behaviours: Positive approach to tasks Good communicator in all media Planning & organisational skills Negotiation & objection handling skills IT skills Good working knowledge of Word, Excel, Acturis and Outlook
We are looking to recruit an enthusiastic OT Team Manager to join a well-structured and dynamic team in Manchester The client offers a full-time contract with an opportunity to work from home and further training in your portfolio.The vacancy will be for an initial 3 - 6 months with potential for extension. Main Duties for the OT Team Manager Lead and manage a team of practitioners, principally but not exclusively Occupational Therapists, and line-manage and supervise senior practitioners and other practitioners within your given service area. To ensure that all staff provide a person-centred and strengths-based service to all service users and their carers/families. To ensure compliance with Safeguarding Adults according to all relevant local and national policy and legislation. To manage the performance of the team concerning Health and Social Care Key Performance Indicators and local and team performance measures To contribute to FOI requests, respond to complaints and provide information, reports, and feedback as required To Be Successful. Previous experience supervising a team of OTs HCPC Registration Enhanced DBS/CRB (we can obtain for you) Eligibility to work in the UK Occupational Therapist Qualification Benefits of Working in Manchester Manchester offers the opportunity for additional training for both perm and temporary members of staff within the authority. With new projects underway in various teams, they offer a very competitive rate of pay. Also, free onsite parking is offered to all staff. Why Join Our Agency? With over 10 years' experience recruiting directly into social care, Ackerman Pierce prides itself on the unique services we deliver to our candidates. Each candidate is assigned their own personal consultant who will support them through every placement. We also offer a DBS and a quick and easy registration process. Not forgetting a guaranteed payment into your account every week To discuss this OT Team Manager vacancy, or any similar roles we have available, please contact Gavin Wright, or email us your updated CV today!
Apr 28, 2024
Seasonal
We are looking to recruit an enthusiastic OT Team Manager to join a well-structured and dynamic team in Manchester The client offers a full-time contract with an opportunity to work from home and further training in your portfolio.The vacancy will be for an initial 3 - 6 months with potential for extension. Main Duties for the OT Team Manager Lead and manage a team of practitioners, principally but not exclusively Occupational Therapists, and line-manage and supervise senior practitioners and other practitioners within your given service area. To ensure that all staff provide a person-centred and strengths-based service to all service users and their carers/families. To ensure compliance with Safeguarding Adults according to all relevant local and national policy and legislation. To manage the performance of the team concerning Health and Social Care Key Performance Indicators and local and team performance measures To contribute to FOI requests, respond to complaints and provide information, reports, and feedback as required To Be Successful. Previous experience supervising a team of OTs HCPC Registration Enhanced DBS/CRB (we can obtain for you) Eligibility to work in the UK Occupational Therapist Qualification Benefits of Working in Manchester Manchester offers the opportunity for additional training for both perm and temporary members of staff within the authority. With new projects underway in various teams, they offer a very competitive rate of pay. Also, free onsite parking is offered to all staff. Why Join Our Agency? With over 10 years' experience recruiting directly into social care, Ackerman Pierce prides itself on the unique services we deliver to our candidates. Each candidate is assigned their own personal consultant who will support them through every placement. We also offer a DBS and a quick and easy registration process. Not forgetting a guaranteed payment into your account every week To discuss this OT Team Manager vacancy, or any similar roles we have available, please contact Gavin Wright, or email us your updated CV today!
Supervisor - Logistics Specialist - Global Super Brand Permanent South Manchester Salary up to £ 35,000 pa + Benefits ASAP Start Our client, a global super brand has an exciting opportunity for a Logistics Supervisor to manage a small team who focus on the successful delivery of International customer orders. The supervisor will manage the day to day running of a team, supporting with any issues in the customer order process, manage internal & external stakeholder & supply chain relationships, provide team updates to senior managers, look after any complex order enquiries or customer complaints, advise and train individuals on the team & new starters, review and manage team KPI's. Deputising for Logistics manager in absence. Duties may include ( but not limited to ) : Managing the day to day running of the Logistics teamManage team KPI's, reporting data & reports to senior Managers Supporting and leading team with complex orders, customer complaints and supply chain issuesBeing the main point of contact for all internal departments, including Purchasing, logistics imports, finance and operations teams. Monitor, leverage & improve performance KPI'sMaximise service levels & drive business decisionsProviding updates and Realtime information updates where neededSuccessful KPI management, improve performance & drive business decisionsWeekly calls with freight forwarders, shipment updates and customs clearance statusProviding exceptional customer service at all times Deliver Customer Service perfection through quick response time via email/phone availability to questions, complaints and ad-hoc requests.Drive continuous process improvement & support operational partners.Analyse and prepare data for reporting MS Office including managing Excel spreadsheets.Previous experience working in Apparel, Sports, Retail within Digital FMCG could also be highly advantageous but not essential.
Apr 28, 2024
Full time
Supervisor - Logistics Specialist - Global Super Brand Permanent South Manchester Salary up to £ 35,000 pa + Benefits ASAP Start Our client, a global super brand has an exciting opportunity for a Logistics Supervisor to manage a small team who focus on the successful delivery of International customer orders. The supervisor will manage the day to day running of a team, supporting with any issues in the customer order process, manage internal & external stakeholder & supply chain relationships, provide team updates to senior managers, look after any complex order enquiries or customer complaints, advise and train individuals on the team & new starters, review and manage team KPI's. Deputising for Logistics manager in absence. Duties may include ( but not limited to ) : Managing the day to day running of the Logistics teamManage team KPI's, reporting data & reports to senior Managers Supporting and leading team with complex orders, customer complaints and supply chain issuesBeing the main point of contact for all internal departments, including Purchasing, logistics imports, finance and operations teams. Monitor, leverage & improve performance KPI'sMaximise service levels & drive business decisionsProviding updates and Realtime information updates where neededSuccessful KPI management, improve performance & drive business decisionsWeekly calls with freight forwarders, shipment updates and customs clearance statusProviding exceptional customer service at all times Deliver Customer Service perfection through quick response time via email/phone availability to questions, complaints and ad-hoc requests.Drive continuous process improvement & support operational partners.Analyse and prepare data for reporting MS Office including managing Excel spreadsheets.Previous experience working in Apparel, Sports, Retail within Digital FMCG could also be highly advantageous but not essential.
Carrington West are assisting their local authority client based in London in their search for a Tree Officer within the Town Planning department. This will be offered on an i nitial 3-month contract, then rolling. We are looking for an experienced Tree Officer with practical experience within a Local Authority. The key purpose of the role is focused on delivering the best possible outcomes for its communities. In this role you will ensure all development management decisions relating to tree and landscape issues comply with relevant legislation, the Development Plan, and other Council plans, policies and guidelines. You will also be responsible for investigating unauthorised works to trees and providing formal advice on planning applications / discharge of condition applications and other associated applications, and for regularly monitoring and updating the Council's Register of Tree Preservation Orders. Key Activities: To provide a professional Arboricultural service to Council Officers, advising on all matters relating to the protection of trees and hedgerows within the Borough, including trees covered by tree preservation orders, those growing in conservation areas and protected hedgerows within the Greenbelt. To regularly monitor and update the register of Tree Preservation Orders and to maintain a GIS based database and mapping for Tree Preservation Orders. To exercise the Council's statutory duties, inspecting, creating, serving, confirming & defending all new Tree Preservation Orders under agreement with the relevant delegated authority. To carry out detailed appraisals of applications & notifications made under protected tree legislation providing recommendation on decisions to your line manager. To hold an excellent understanding of all matters pertaining to vegetation induced subsidence so as to correctly assess and advise on tree application decision notices, planning applications and the defence of the Council's position on both. To provide technical advice in relation to Tree related insurance claims in conjunction with the legal department, and to adjudicate in high hedge complaints in accordance with the relevant legislation. To have an excellent understanding of tree health and associated problems along with the ability to diagnose and assess the condition of a tree and advise a solution in accordance with best industry practices. To monitor compliance with arboricultural and landscape related conditions attached to planning permissions / legal agreements and manage the resolution of non-compliance. To raise public awareness of trees, tree legislation and best practice by providing training for council officers, councillors and other community groups. To investigate reports of unauthorised tree felling, and to manage enforcement action thereafter. Although not mandatory, it would be beneficial to hold a membership or have eligibility for membership to a recognised related professional body (e.g. Landscape Institute / Arboricultural Association); possess the following Arboricultural qualifications & experience: Arboriculture and Forestry Advanced Diploma Level 3 or equivalent Certificated Lantra Professional Tree Inspection; and Experience in Tree Risk Assessment using a recognised methodology such as QTRA (Quantified Tree Risk Assessment). Weekly presence on site is required (Fortnightly visits are a possibility). We are looking to schedule interviews as soon as possible; if you would like further information or would like to apply, please do not hesitate to get in contact. Carrington West Pay Rate - £26per/hour Job Ref - 50318 Please call Cameron de Wit on (phone number removed) for a confidential discussion on this role, or email myself or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Apr 28, 2024
Contractor
Carrington West are assisting their local authority client based in London in their search for a Tree Officer within the Town Planning department. This will be offered on an i nitial 3-month contract, then rolling. We are looking for an experienced Tree Officer with practical experience within a Local Authority. The key purpose of the role is focused on delivering the best possible outcomes for its communities. In this role you will ensure all development management decisions relating to tree and landscape issues comply with relevant legislation, the Development Plan, and other Council plans, policies and guidelines. You will also be responsible for investigating unauthorised works to trees and providing formal advice on planning applications / discharge of condition applications and other associated applications, and for regularly monitoring and updating the Council's Register of Tree Preservation Orders. Key Activities: To provide a professional Arboricultural service to Council Officers, advising on all matters relating to the protection of trees and hedgerows within the Borough, including trees covered by tree preservation orders, those growing in conservation areas and protected hedgerows within the Greenbelt. To regularly monitor and update the register of Tree Preservation Orders and to maintain a GIS based database and mapping for Tree Preservation Orders. To exercise the Council's statutory duties, inspecting, creating, serving, confirming & defending all new Tree Preservation Orders under agreement with the relevant delegated authority. To carry out detailed appraisals of applications & notifications made under protected tree legislation providing recommendation on decisions to your line manager. To hold an excellent understanding of all matters pertaining to vegetation induced subsidence so as to correctly assess and advise on tree application decision notices, planning applications and the defence of the Council's position on both. To provide technical advice in relation to Tree related insurance claims in conjunction with the legal department, and to adjudicate in high hedge complaints in accordance with the relevant legislation. To have an excellent understanding of tree health and associated problems along with the ability to diagnose and assess the condition of a tree and advise a solution in accordance with best industry practices. To monitor compliance with arboricultural and landscape related conditions attached to planning permissions / legal agreements and manage the resolution of non-compliance. To raise public awareness of trees, tree legislation and best practice by providing training for council officers, councillors and other community groups. To investigate reports of unauthorised tree felling, and to manage enforcement action thereafter. Although not mandatory, it would be beneficial to hold a membership or have eligibility for membership to a recognised related professional body (e.g. Landscape Institute / Arboricultural Association); possess the following Arboricultural qualifications & experience: Arboriculture and Forestry Advanced Diploma Level 3 or equivalent Certificated Lantra Professional Tree Inspection; and Experience in Tree Risk Assessment using a recognised methodology such as QTRA (Quantified Tree Risk Assessment). Weekly presence on site is required (Fortnightly visits are a possibility). We are looking to schedule interviews as soon as possible; if you would like further information or would like to apply, please do not hesitate to get in contact. Carrington West Pay Rate - £26per/hour Job Ref - 50318 Please call Cameron de Wit on (phone number removed) for a confidential discussion on this role, or email myself or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Hays are looking for a Customer Liaison Manager for a claims management company based in the Northampton. 38.5 p/wk, Monday to Friday and one in 4 Saturdays (8.30- 12.30) Claims Management or Insracne preferred Ensuring that all customer complaints are thoroughly and fairly investigated within agreed service standards, you will ensure complaints are effectively managed, working with other teams to turn insight into action where necessary. Development and implementation of a framework for effective complaint management. Implementation and delivery of complaints strategies and policies across the business. Ensuring that all departmental communication is of the highest standard, with the correct choice of communication channel. Reviewing and improving templates and ensuring staff are fully trained and competent to perform their duties. Ensuring the team are 'asking the right questions, in the right way, to get the right answer professionally' to resolve complaints efficiently and effectively. Ensuring that customer service guidelines are Embedded throughout the organisation in conjunction with departmental managers and with clients/customers. Identifying, through continuous improvement and customer feedback, potential company training requirements and making recommendations to improve customer service and assist in the reduction of repeat failures. Acting as a point of escalation for complaint handling decisions outside the standard process. Ensuring that departmental complaint activity is undertaken within client, internal and regulatory timescales. Carrying out root cause analysis of complaints and customer feedback and making recommendations for process improvement across the organisation. Generating departmental reports and analyse KPIs for performance improvement. Always promoting data security in and outside business, with strict adherence to DPA, GDPR and information security standards. Managing responses to Subject Access Requests (SAR) in line with regulatory requirements. Developing, improving and maintaining open and productive relationships with internal/external customers. Undertaking regular meetings with stakeholders focusing and supporting the day-day pressures of the department. Managing, developing, and motivating the customer liaison team to ensure performance, conduct, training and HR requirements are managed accordingly. Operating as part of the management team, working to improve service provision, departmental infrastructure, resources, systems, standards, and processes across the organisation. Completing duties as required from time to time by the Senior Management Team and Directors. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 28, 2024
Full time
Hays are looking for a Customer Liaison Manager for a claims management company based in the Northampton. 38.5 p/wk, Monday to Friday and one in 4 Saturdays (8.30- 12.30) Claims Management or Insracne preferred Ensuring that all customer complaints are thoroughly and fairly investigated within agreed service standards, you will ensure complaints are effectively managed, working with other teams to turn insight into action where necessary. Development and implementation of a framework for effective complaint management. Implementation and delivery of complaints strategies and policies across the business. Ensuring that all departmental communication is of the highest standard, with the correct choice of communication channel. Reviewing and improving templates and ensuring staff are fully trained and competent to perform their duties. Ensuring the team are 'asking the right questions, in the right way, to get the right answer professionally' to resolve complaints efficiently and effectively. Ensuring that customer service guidelines are Embedded throughout the organisation in conjunction with departmental managers and with clients/customers. Identifying, through continuous improvement and customer feedback, potential company training requirements and making recommendations to improve customer service and assist in the reduction of repeat failures. Acting as a point of escalation for complaint handling decisions outside the standard process. Ensuring that departmental complaint activity is undertaken within client, internal and regulatory timescales. Carrying out root cause analysis of complaints and customer feedback and making recommendations for process improvement across the organisation. Generating departmental reports and analyse KPIs for performance improvement. Always promoting data security in and outside business, with strict adherence to DPA, GDPR and information security standards. Managing responses to Subject Access Requests (SAR) in line with regulatory requirements. Developing, improving and maintaining open and productive relationships with internal/external customers. Undertaking regular meetings with stakeholders focusing and supporting the day-day pressures of the department. Managing, developing, and motivating the customer liaison team to ensure performance, conduct, training and HR requirements are managed accordingly. Operating as part of the management team, working to improve service provision, departmental infrastructure, resources, systems, standards, and processes across the organisation. Completing duties as required from time to time by the Senior Management Team and Directors. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Company Overview: Join a leading professional trustee company renowned for its pragmatic, collaborative, and professional approach to pension scheme management. Our diverse team of over 125 professionals encompasses a wide range of backgrounds and specialties, creating a powerhouse of governance expertise. About the Role: As a Senior Associate, you'll play a pivotal role in providing governance and project management services for our esteemed clients. Whether serving as Co-Trustee, Chair, or Professional Corporate Sole Trustee, you'll ensure seamless scheme management, compliance, and strategic decision-making. You'll also have opportunities to engage with schemes in PPF assessment and take on key responsibilities as a Second Accredited Trustee. Key Responsibilities: Oversee trustee activities, including funding and investment management under delegated authorities Coordinate member communications and handle discretionary benefits cases and complaints Support Board and Committee Meetings, including agenda preparation and minute-taking Lead projects and provide backup for Trustee Managers when required Ensure compliance with regulatory requirements and draft necessary policies and procedures Manage scheme activities according to the Trustee's Business Plan Manage documentation, including file organisation and proofreading documents Contribute to team development, service enhancement, and business growth initiatives Requirements: Experience with defined benefit occupational pension schemes Understanding of Defined Contribution pension schemes Up-to-date knowledge of pensions legislation and industry practices, particularly regarding regulatory and governance aspects Proficiency in budget monitoring and invoicing processes Strong project management and member communication skills Excellent interpersonal skills for effective stakeholder communication Experience in people management, including team leadership and performance coaching Commitment to continuous professional development Desirable Experience: Experience with scheme discontinuance and PPF Progress towards professional qualifications like PMI Award in Pensions Trusteeship Evidence of Continued Professional Development Join our dynamic team and make a meaningful impact in the pension trustee services sector. Apply now to become our next Senior Associate and be part of our mission to support trustees and sponsors in navigating regulatory complexities with confidence. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
Apr 28, 2024
Full time
Company Overview: Join a leading professional trustee company renowned for its pragmatic, collaborative, and professional approach to pension scheme management. Our diverse team of over 125 professionals encompasses a wide range of backgrounds and specialties, creating a powerhouse of governance expertise. About the Role: As a Senior Associate, you'll play a pivotal role in providing governance and project management services for our esteemed clients. Whether serving as Co-Trustee, Chair, or Professional Corporate Sole Trustee, you'll ensure seamless scheme management, compliance, and strategic decision-making. You'll also have opportunities to engage with schemes in PPF assessment and take on key responsibilities as a Second Accredited Trustee. Key Responsibilities: Oversee trustee activities, including funding and investment management under delegated authorities Coordinate member communications and handle discretionary benefits cases and complaints Support Board and Committee Meetings, including agenda preparation and minute-taking Lead projects and provide backup for Trustee Managers when required Ensure compliance with regulatory requirements and draft necessary policies and procedures Manage scheme activities according to the Trustee's Business Plan Manage documentation, including file organisation and proofreading documents Contribute to team development, service enhancement, and business growth initiatives Requirements: Experience with defined benefit occupational pension schemes Understanding of Defined Contribution pension schemes Up-to-date knowledge of pensions legislation and industry practices, particularly regarding regulatory and governance aspects Proficiency in budget monitoring and invoicing processes Strong project management and member communication skills Excellent interpersonal skills for effective stakeholder communication Experience in people management, including team leadership and performance coaching Commitment to continuous professional development Desirable Experience: Experience with scheme discontinuance and PPF Progress towards professional qualifications like PMI Award in Pensions Trusteeship Evidence of Continued Professional Development Join our dynamic team and make a meaningful impact in the pension trustee services sector. Apply now to become our next Senior Associate and be part of our mission to support trustees and sponsors in navigating regulatory complexities with confidence. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
We are recruiting for a Senior HR Advisor to work for a well-established and growing automotive manufacturing customer of ours in Warwick. Job Purpose: The Senior HR Advisor will provide generalist HR guidance across all areas of the business, as well as playing a key role in mentoring junior staff within the HR department. Main Duties and Responsibilities (including but not limited to); Employee Relations: Handle complex employee relations cases including disciplinary, grievance, appeal, medical capability, and TUPE. Provide sound advice and recommendations to managers and employees on employee relations matters, including HR policies, procedures, and best practice to maintain a positive work environment. Legal Compliance: Maintain up to date knowledge of employment law, case law and HR best practice. Advise management on legal implications and risk mitigation. Policy Development and Communication: Participate in the development and review of HR policies and procedures. Communicate policies effectively to all employees, ensuring understanding and compliance. Conflict Resolution: Mediate conflicts and disputes between employees or departments. Investigate complaints or grievances and recommend mutually acceptable solutions while upholding company policies and values. Employee Support: Support the employee relations team and management in offering additional guidance and support to employees dealing with work-related concerns and personal matters. Facilitate communication between employees and management to resolve issues and improve morale. Management: Provide guidance and support to managers on conducting performance reviews and addressing performance issues sensitively. Advise managers in the development and implementation of improvement plans. Employee Engagement: Participate in the development and implementation of strategies to enhance employee engagement, satisfaction, and retention. Assist with organising employee events, surveys, and feedback mechanisms to gauge morale and identify areas for improvement. Employee Wellbeing Programs: Assist HR and management to establish and implement employee wellbeing initiatives in line with company standards and values. Documentation and Reporting: Prepare and provide all required paperwork prior and subsequent to formal hearings in line with timeframes set out in company policies and the agreed Service Level Agreement (SLA). Prepare reports and analysis on employee relations metrics, trends, and outcomes. Training and Development: Design and deliver training sessions for employees and managers to enhance their skills and knowledge. Provide coaching and guidance to managers on effective employee relations practices. Essential pre-requisites Up-to-date knowledge or employment law, case law and HR best practice. Proven experience in a generalist HR position. Experience handling complex employee relations matters / conflict resolution, including note taking and formal document drafting. Familiarity with wellbeing program development and implementation. Achieved CIPD Level 5 qualification. Desirable pre-requisites CIPD Level 7 certification. Knowledge and experience working with Mitrefinch. Experience of HR data analysis. Experience of working within a manufacturing or garage / service environment. Other requirements Ability to cover the following hours: Mon Thurs: 08 30 (8 hours) Friday 08 00 (5 hours) 37 hours per week hour lunch break Mon Thurs
Apr 27, 2024
Full time
We are recruiting for a Senior HR Advisor to work for a well-established and growing automotive manufacturing customer of ours in Warwick. Job Purpose: The Senior HR Advisor will provide generalist HR guidance across all areas of the business, as well as playing a key role in mentoring junior staff within the HR department. Main Duties and Responsibilities (including but not limited to); Employee Relations: Handle complex employee relations cases including disciplinary, grievance, appeal, medical capability, and TUPE. Provide sound advice and recommendations to managers and employees on employee relations matters, including HR policies, procedures, and best practice to maintain a positive work environment. Legal Compliance: Maintain up to date knowledge of employment law, case law and HR best practice. Advise management on legal implications and risk mitigation. Policy Development and Communication: Participate in the development and review of HR policies and procedures. Communicate policies effectively to all employees, ensuring understanding and compliance. Conflict Resolution: Mediate conflicts and disputes between employees or departments. Investigate complaints or grievances and recommend mutually acceptable solutions while upholding company policies and values. Employee Support: Support the employee relations team and management in offering additional guidance and support to employees dealing with work-related concerns and personal matters. Facilitate communication between employees and management to resolve issues and improve morale. Management: Provide guidance and support to managers on conducting performance reviews and addressing performance issues sensitively. Advise managers in the development and implementation of improvement plans. Employee Engagement: Participate in the development and implementation of strategies to enhance employee engagement, satisfaction, and retention. Assist with organising employee events, surveys, and feedback mechanisms to gauge morale and identify areas for improvement. Employee Wellbeing Programs: Assist HR and management to establish and implement employee wellbeing initiatives in line with company standards and values. Documentation and Reporting: Prepare and provide all required paperwork prior and subsequent to formal hearings in line with timeframes set out in company policies and the agreed Service Level Agreement (SLA). Prepare reports and analysis on employee relations metrics, trends, and outcomes. Training and Development: Design and deliver training sessions for employees and managers to enhance their skills and knowledge. Provide coaching and guidance to managers on effective employee relations practices. Essential pre-requisites Up-to-date knowledge or employment law, case law and HR best practice. Proven experience in a generalist HR position. Experience handling complex employee relations matters / conflict resolution, including note taking and formal document drafting. Familiarity with wellbeing program development and implementation. Achieved CIPD Level 5 qualification. Desirable pre-requisites CIPD Level 7 certification. Knowledge and experience working with Mitrefinch. Experience of HR data analysis. Experience of working within a manufacturing or garage / service environment. Other requirements Ability to cover the following hours: Mon Thurs: 08 30 (8 hours) Friday 08 00 (5 hours) 37 hours per week hour lunch break Mon Thurs
Senior Complaints Handler Location :Hybrid working once you have been through a training period Location of the office is Eastleigh Salary @ £32000- £33000 Hours of work: 37 hour per week Monday to Friday Duration : You will work for 12 weeks on a temporary basis with the view to remain with the business permanently Start Date: Immediate start required. Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Hampshire, our client is looking to recruit Senior Complaints Handlers / Customer Relations Officers to join their busy team. As a Senior Complaints Handler /Customer Relations Officer you will be responsible for: Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with These complaints will be a stage 2 whereby you will be assisting with the final stages of the complaint. Respond and resolve customer complaints and escalations through thorough investigations. Liaise with internal departments and third parties to manage the enquiry with professionalism. Liaising and develop a working relationship with external stakeholders, including the Housing Ombudsman, contractors, and local councillors. To provide a solution to customers within satisfactory timescales Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint. Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one. To respond to customers needs in person and via email. Identify areas of our systems, processes, policies, or training that may cause complaints or the escalation of complaints and suggest improvement opportunities. The Ideal Complaints Handler will have/be: Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed complaints at a senior level. Experience of working within a complaint handling role, with the ability to analyse complex complaints and customer feedback issues and evidence findings. Excellent English skills with strong letter writing skills. Confident, and if necessary, authoritative on the phone. Strong interpersonal and influencing skills. Ability to prioritise workload Work independently as well as part of a team. Strong customer service and telephone skills. Good negotiating skills. To be considered please submit your CV Immediately. INDC
Apr 27, 2024
Full time
Senior Complaints Handler Location :Hybrid working once you have been through a training period Location of the office is Eastleigh Salary @ £32000- £33000 Hours of work: 37 hour per week Monday to Friday Duration : You will work for 12 weeks on a temporary basis with the view to remain with the business permanently Start Date: Immediate start required. Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Hampshire, our client is looking to recruit Senior Complaints Handlers / Customer Relations Officers to join their busy team. As a Senior Complaints Handler /Customer Relations Officer you will be responsible for: Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with These complaints will be a stage 2 whereby you will be assisting with the final stages of the complaint. Respond and resolve customer complaints and escalations through thorough investigations. Liaise with internal departments and third parties to manage the enquiry with professionalism. Liaising and develop a working relationship with external stakeholders, including the Housing Ombudsman, contractors, and local councillors. To provide a solution to customers within satisfactory timescales Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint. Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one. To respond to customers needs in person and via email. Identify areas of our systems, processes, policies, or training that may cause complaints or the escalation of complaints and suggest improvement opportunities. The Ideal Complaints Handler will have/be: Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed complaints at a senior level. Experience of working within a complaint handling role, with the ability to analyse complex complaints and customer feedback issues and evidence findings. Excellent English skills with strong letter writing skills. Confident, and if necessary, authoritative on the phone. Strong interpersonal and influencing skills. Ability to prioritise workload Work independently as well as part of a team. Strong customer service and telephone skills. Good negotiating skills. To be considered please submit your CV Immediately. INDC
Insite Public Practice Recruitment Limited
Lymington, Hampshire
Job Role: Company Secretary Manager Location: Lymington, Hampshire Hours: Monday to Friday, 35 hours per week Salary: £45-50k pa plus car/ allowance At Insite Group, we are exclusively partnering with a leading real estate professional services company based in Lymington, Hampshire. As the Company Secretary Manager , you will play a pivotal role in thier commitment to delivering market-leading solutions and professional services within the UK property sector. Their vision is to be recognised as the premier provider of these services, and your expertise will contribute significantly to achieving that goal. The role is focused on providing exceptional Company secretarial services across the property industry. In this role, you will: Effectively lead and support a team of Company Secretarial administrators, ensuring the delivery of high-quality, efficient services-including lease consents. Collaborate with senior business stakeholders to enhance our service offerings, generate additional income, and drive business growth. Engage in business development by meeting potential Company Secretarial clients, pitching our services, and exploring wider business white-labeling opportunities. Company Secretary Manager Main Responsibilities: Prepare annual micro-entity and full compliant accounts. Position thier Professional Services as the market leader in Company Secretarial services, serving both internal and external organisations. Contribute to the development and expansion of existing consultancy services. Assist in creating resident management company director training offerings. Strengthen relationships with national house builders and other key stakeholders. Support primary strategic objectives by ensuring excellent service levels and sustainable growth. Maintain accurate departmental reporting and income, aligned with budgetary targets Identify and deliver additional fee-generating services within our current portfolio of RMC instructions. Lead continuous improvement initiatives to enhance efficiency and service quality. Streamline and digitise team processes, aligning with our commitment to outstanding customer service. Serve as the escalation point for customer complaints. Person Specification: Previous management experience leading a team of at least 4 individuals in a simsialr capacity Ability to manage and prioritise workload effectively. Familiarity with employee lifecycle management and relevant policies. Understanding of the Property Management industry (an advantage). Strong communication skills for handling challenging conversations. Proficiency in IT, including strong Excel skills. A Finance and accounting background. Benefits: Very flexible working to include hybrid and flexi hours across Monday to friday Permanent Company Secretary Manager role with the opportuntiy to work alongside and lead an experienced team of like minded professionals Great mix of benefits including helathcare and company pension scheme
Apr 27, 2024
Full time
Job Role: Company Secretary Manager Location: Lymington, Hampshire Hours: Monday to Friday, 35 hours per week Salary: £45-50k pa plus car/ allowance At Insite Group, we are exclusively partnering with a leading real estate professional services company based in Lymington, Hampshire. As the Company Secretary Manager , you will play a pivotal role in thier commitment to delivering market-leading solutions and professional services within the UK property sector. Their vision is to be recognised as the premier provider of these services, and your expertise will contribute significantly to achieving that goal. The role is focused on providing exceptional Company secretarial services across the property industry. In this role, you will: Effectively lead and support a team of Company Secretarial administrators, ensuring the delivery of high-quality, efficient services-including lease consents. Collaborate with senior business stakeholders to enhance our service offerings, generate additional income, and drive business growth. Engage in business development by meeting potential Company Secretarial clients, pitching our services, and exploring wider business white-labeling opportunities. Company Secretary Manager Main Responsibilities: Prepare annual micro-entity and full compliant accounts. Position thier Professional Services as the market leader in Company Secretarial services, serving both internal and external organisations. Contribute to the development and expansion of existing consultancy services. Assist in creating resident management company director training offerings. Strengthen relationships with national house builders and other key stakeholders. Support primary strategic objectives by ensuring excellent service levels and sustainable growth. Maintain accurate departmental reporting and income, aligned with budgetary targets Identify and deliver additional fee-generating services within our current portfolio of RMC instructions. Lead continuous improvement initiatives to enhance efficiency and service quality. Streamline and digitise team processes, aligning with our commitment to outstanding customer service. Serve as the escalation point for customer complaints. Person Specification: Previous management experience leading a team of at least 4 individuals in a simsialr capacity Ability to manage and prioritise workload effectively. Familiarity with employee lifecycle management and relevant policies. Understanding of the Property Management industry (an advantage). Strong communication skills for handling challenging conversations. Proficiency in IT, including strong Excel skills. A Finance and accounting background. Benefits: Very flexible working to include hybrid and flexi hours across Monday to friday Permanent Company Secretary Manager role with the opportuntiy to work alongside and lead an experienced team of like minded professionals Great mix of benefits including helathcare and company pension scheme
A leading company Client Details A growing business - superb business at a very exciting stage Description organising meetings and managing databases booking transport and accommodation organising company events and conferences ordering stationery and IT equipment dealing with correspondence, complaints and queries preparing letters, presentations and reports supervising and monitoring the work of administrative staff processing invoices and managing office budgets implementing and maintaining procedures/office administrative systems organising induction programmes for new employees ensuring that health and safety policies are up to date attending meetings with senior management assisting the organisation's HR and finance functions by keeping personnel records up to date, arranging interviews and updating financial documents. PA duties Profile A candidate with office managing, finance duties and PA duties Job Offer Competitive salary and wonderful company
Apr 26, 2024
Full time
A leading company Client Details A growing business - superb business at a very exciting stage Description organising meetings and managing databases booking transport and accommodation organising company events and conferences ordering stationery and IT equipment dealing with correspondence, complaints and queries preparing letters, presentations and reports supervising and monitoring the work of administrative staff processing invoices and managing office budgets implementing and maintaining procedures/office administrative systems organising induction programmes for new employees ensuring that health and safety policies are up to date attending meetings with senior management assisting the organisation's HR and finance functions by keeping personnel records up to date, arranging interviews and updating financial documents. PA duties Profile A candidate with office managing, finance duties and PA duties Job Offer Competitive salary and wonderful company
The Role Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we're made that way. From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients - every role at IC24 is made to be brave. Are you passionate about improving patient care and ensuring high standards in healthcare? Join our dynamic Primary Care Quality team as a Clinical Governance Officer! We're seeking an enthusiastic and detail-oriented professional to play a key role in supporting our mission to deliver excellence in healthcare. Key Responsibilities Complaint Coordination & Governance Guidance: Act as the first point of contact for complaints, incidents, and risk queries, providing support and guidance to the Quality team. Data Management & Reporting: Lead the development and implementation of communication and data management systems for the Primary Care Quality team. This includes record-keeping, reporting, and providing effective assurance of compliance. Supervision of IT Support Systems: Oversee the Ulysses system for Clinical Governance management, designing and providing reports on incidents, complaints, and risks. You'll also monitor action plans, alerting managers about upcoming deadlines or overdue tasks. Complaint Response & Investigation: Investigate, collate, and format complaint responses on behalf of key stakeholders, including the Primary Care Quality Manager, Primary Care Medical Director, and Head of Primary Care. Analysis & Trend Monitoring: Analyse complex complaint, risk, and incident information to identify trends and alert senior staff to any urgent actions required due to patient or staff harm. About the Role As a Clinical Governance Officer, you'll be at the forefront of our quality improvement initiatives. This hybrid role, based in Ashford, Kent, offers flexibility in working arrangements. You will work closely with the Primary Care Quality team, providing essential support in complaints handling, incident investigation, RFI/DSAR requests/admin, clinical audit administration, and patient satisfaction. You'll also contribute to the development of key policies and procedures that guide our operations. Who are we? We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services. Location Ashford, Kent (Hybrid working available) Hours Available 37.5 hours per week What's in it for you: - £25,000 - £28,000 depending on experience Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and two references. Closing date: 1st of May 2024 We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team.
Apr 26, 2024
Full time
The Role Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we're made that way. From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients - every role at IC24 is made to be brave. Are you passionate about improving patient care and ensuring high standards in healthcare? Join our dynamic Primary Care Quality team as a Clinical Governance Officer! We're seeking an enthusiastic and detail-oriented professional to play a key role in supporting our mission to deliver excellence in healthcare. Key Responsibilities Complaint Coordination & Governance Guidance: Act as the first point of contact for complaints, incidents, and risk queries, providing support and guidance to the Quality team. Data Management & Reporting: Lead the development and implementation of communication and data management systems for the Primary Care Quality team. This includes record-keeping, reporting, and providing effective assurance of compliance. Supervision of IT Support Systems: Oversee the Ulysses system for Clinical Governance management, designing and providing reports on incidents, complaints, and risks. You'll also monitor action plans, alerting managers about upcoming deadlines or overdue tasks. Complaint Response & Investigation: Investigate, collate, and format complaint responses on behalf of key stakeholders, including the Primary Care Quality Manager, Primary Care Medical Director, and Head of Primary Care. Analysis & Trend Monitoring: Analyse complex complaint, risk, and incident information to identify trends and alert senior staff to any urgent actions required due to patient or staff harm. About the Role As a Clinical Governance Officer, you'll be at the forefront of our quality improvement initiatives. This hybrid role, based in Ashford, Kent, offers flexibility in working arrangements. You will work closely with the Primary Care Quality team, providing essential support in complaints handling, incident investigation, RFI/DSAR requests/admin, clinical audit administration, and patient satisfaction. You'll also contribute to the development of key policies and procedures that guide our operations. Who are we? We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services. Location Ashford, Kent (Hybrid working available) Hours Available 37.5 hours per week What's in it for you: - £25,000 - £28,000 depending on experience Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and two references. Closing date: 1st of May 2024 We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team.
Job Title - Area Manager (Midlands) Contract - Full Time, Permanent Salary - £40,000 + Car Allowance + Fuel Card Location: Midlands Region / Hybrid Opportunity SF Recruitment are currently working with a well-established UK based Retail company to recruit for an experienced Area Manager to join them on a full time, permanent basis. You will be responsible for managing the smooth business operations of a hand full of small UK based sites located in Leicestershire, Northamptonshire, Nottinghamshire and Derbyshire. This will include visiting each site at least 1-2 times per month, with the remainder of your role having flexibility of hybrid/remote working. A company car and fuel card will be provided, however, living within one of the areas listed above would be highly advantageous. As an Area Manager, your daily responsibilities will include the below: - Preparing for monthly audit meetings/reports. - Compliance management. - Stakeholder and supplier engagement. - Contract Management - Review specifications on behalf of the company. - Stock management - managing lead times and product lifecycle. - Ensuring each site achieves sales budget/target agreements. - Review monthly P&L reports and operating systems to identify areas of improvement, maintain profitable areas and minimise future business risks. - Employee Management and Engagement - providing upskilling, training and managerial support and advice. - Facilities and equipment management - including waste management. - Prepare procurement and performance reports on a weekly and monthly basis. - Quality control. - Managing and ensuring adherence to all Health and Safety rules and regulations. The successful Area Manager will have previous experience managing a successful portfolio of stores/sites, and have a proven track record of improving and maintaining service and performance levels. You will also need to have had experience in: - Building strong business relationships with your senior leadership teams and maintain clear and effective communication to achieve set business objectives together. - Responsible for handling, investigating and resolving any onsite issues relating to Health and Safety, Employee Performance or Customer Complaints. - Carrying out competitor market research to understand current and upcoming sales trends. - Report directly into the Operations Director and work closely alongside Finance, Operations and HR. - Retail industry experience would be highly advantageous but not essential. To apply for the 'Area Manager' opportunity you must be currently living in the UK, and hold a Full UK Driving Licence. If you believe you meet the above required experience, please click 'Apply Now' with a copy of your updated CV.
Apr 26, 2024
Full time
Job Title - Area Manager (Midlands) Contract - Full Time, Permanent Salary - £40,000 + Car Allowance + Fuel Card Location: Midlands Region / Hybrid Opportunity SF Recruitment are currently working with a well-established UK based Retail company to recruit for an experienced Area Manager to join them on a full time, permanent basis. You will be responsible for managing the smooth business operations of a hand full of small UK based sites located in Leicestershire, Northamptonshire, Nottinghamshire and Derbyshire. This will include visiting each site at least 1-2 times per month, with the remainder of your role having flexibility of hybrid/remote working. A company car and fuel card will be provided, however, living within one of the areas listed above would be highly advantageous. As an Area Manager, your daily responsibilities will include the below: - Preparing for monthly audit meetings/reports. - Compliance management. - Stakeholder and supplier engagement. - Contract Management - Review specifications on behalf of the company. - Stock management - managing lead times and product lifecycle. - Ensuring each site achieves sales budget/target agreements. - Review monthly P&L reports and operating systems to identify areas of improvement, maintain profitable areas and minimise future business risks. - Employee Management and Engagement - providing upskilling, training and managerial support and advice. - Facilities and equipment management - including waste management. - Prepare procurement and performance reports on a weekly and monthly basis. - Quality control. - Managing and ensuring adherence to all Health and Safety rules and regulations. The successful Area Manager will have previous experience managing a successful portfolio of stores/sites, and have a proven track record of improving and maintaining service and performance levels. You will also need to have had experience in: - Building strong business relationships with your senior leadership teams and maintain clear and effective communication to achieve set business objectives together. - Responsible for handling, investigating and resolving any onsite issues relating to Health and Safety, Employee Performance or Customer Complaints. - Carrying out competitor market research to understand current and upcoming sales trends. - Report directly into the Operations Director and work closely alongside Finance, Operations and HR. - Retail industry experience would be highly advantageous but not essential. To apply for the 'Area Manager' opportunity you must be currently living in the UK, and hold a Full UK Driving Licence. If you believe you meet the above required experience, please click 'Apply Now' with a copy of your updated CV.
Risk & Compliance Manager - Marketing A leading tech company are looking for a Risk & Compliance Manager for the Marketing and Revenue & Trading teams with a key focus of supporting the business on regulatory and risk matters, in order to effectively manage the risk and compliance environment with a commercial lens. This role will be supporting the risk & compliance on marketing special offers to customers etc. Responsibilities: Closely support first line colleagues in Marketing and Revenue to working with the business to ensure current and emerging risks are effectively managed. Support the Senior Manager horizon scanning of new and emerging risks whilst implementing effective methods and techniques to manage risk across the board. Ownership of the preparation and delivery of the monthly FLOD packs/process to a high standard. Provide expert advice and approvals for all marketing activity (both financial and non-financial promotions). Support and challenge the business on regulatory and prioritized projects from both a regulatory and first line risk perspective. Own and deliver the first line annual validation and monitoring plan and closely engage with second line on overall delivery. Identify and managing continuous improvement of the business control environment through ongoing assessments, root cause analysis for incidents/complaints/sign offs, remediation and targeted deep dives. Work closely with SLOD to ensure risks are being managed in line with the risk framework and business area risk appetite. Being a risk and compliance champion across the business, promoting a proactive risk management culture and ensuring that effective risk management is prevalent. Responsible for supporting the business with third party management processes. Able to deputise for Senior Manager. Experience required: Advanced knowledge of FCA rules relating to customer communications and financial promotions and CAP and BCAP Codes (ASA). Other in-scope regulatory knowledge would be beneficial but not essential eg Ofgem, Ofcom. Good understanding of risk frameworks and execution of these within a business. Natural ability to build strong relationships at different levels/different areas. Excellent written and verbal communication skills and confident communicator.
Apr 26, 2024
Full time
Risk & Compliance Manager - Marketing A leading tech company are looking for a Risk & Compliance Manager for the Marketing and Revenue & Trading teams with a key focus of supporting the business on regulatory and risk matters, in order to effectively manage the risk and compliance environment with a commercial lens. This role will be supporting the risk & compliance on marketing special offers to customers etc. Responsibilities: Closely support first line colleagues in Marketing and Revenue to working with the business to ensure current and emerging risks are effectively managed. Support the Senior Manager horizon scanning of new and emerging risks whilst implementing effective methods and techniques to manage risk across the board. Ownership of the preparation and delivery of the monthly FLOD packs/process to a high standard. Provide expert advice and approvals for all marketing activity (both financial and non-financial promotions). Support and challenge the business on regulatory and prioritized projects from both a regulatory and first line risk perspective. Own and deliver the first line annual validation and monitoring plan and closely engage with second line on overall delivery. Identify and managing continuous improvement of the business control environment through ongoing assessments, root cause analysis for incidents/complaints/sign offs, remediation and targeted deep dives. Work closely with SLOD to ensure risks are being managed in line with the risk framework and business area risk appetite. Being a risk and compliance champion across the business, promoting a proactive risk management culture and ensuring that effective risk management is prevalent. Responsible for supporting the business with third party management processes. Able to deputise for Senior Manager. Experience required: Advanced knowledge of FCA rules relating to customer communications and financial promotions and CAP and BCAP Codes (ASA). Other in-scope regulatory knowledge would be beneficial but not essential eg Ofgem, Ofcom. Good understanding of risk frameworks and execution of these within a business. Natural ability to build strong relationships at different levels/different areas. Excellent written and verbal communication skills and confident communicator.
Somerset Environmental Records Centre (SERC) is a member of the Association of Local Environmental Records Centres and has close links to the National Biodiversity Network, and the National Federation of Biological Recorders. SERC is hosted by our client, a local wildlife trust who, together with their partner organisations, guide the development of the Records Centre through an?Executive Group. They are looking for an experienced manager to support the strategy and manage the SERC Team whilst positioning SERC as the 'go to' ecological data evidence provider for the county. Somerset Environmental Records Centre Manager Salary: Manager Level 3 £31,321 - £39,761 Contract type: Permanent Working hours: Full time Location: Taunton, Somerset with opportunities for hybrid working Key Responsibilities and Tasks Strategy and Business Development: The SERC Manager will be part of the Operational Management Team supporting the Senior Leadership Team through clear strategy and business development by: Develop and oversee the strategic development, business planning and operational management of SERC. Ensuring SERC is financially sustainable and growing by seeking income generating opportunities to develop SERC business, identifying additional markets and services, and developing and implementing a Business Plan. Positioning SERC as the 'go to' ecological data evidence provider for the county and leading the marketing and communications to drive this forward. Ensuring SERC has capability and resource to achieve commitments through Service Level Agreements, ensuring that SERC is having a positive contribution to planning and policy across the county. Overseeing the development and delivery of the Somerset State of Nature Report, analysing and interpreting data to establish trends and identify where action for nature recovery needs to occur as the process for monitoring delivery of the Local Nature Recovery Strategy for Somerset. Responsibility 1: Data Analysis and Services Manage a robust data collection and interpretation service by: Establishing customer requirements, including researching and monitoring of users' needs. Contributing high quality information and searches to enable effective planning decisions Overseeing the work programmes in data capture, entry, management, analysis, interpretation and dissemination to support evidence driven decision-making. Negotiate SLAs with key existing and new service users Responsibility 2: SERC Team Management Achieve the aims of the Business Plan agreed with SERC Executive Group and Somerset Wildlife Trust through: Managing the SERC team in the setting of objectives, considering succession, priorities and work programmes to ensure high quality, efficient and timely delivery of projects and services to users. Developing and applying Local Records Centre protocols and policies, meeting the requirements of data users and providers, as well as professional codes of conduct and the promotion of national standards, through achieving ALERC accreditation. Keeping abreast of and contributing to political and technical developments in biodiversity data management and make presentations of SERC's work and national policy development to seminars and conferences. Receiving and resolving complaints and representations about SERC services from data users and providers. Setting and managing budgets, risks and issues. Responsibility 3: Develop through Advocacy, Influence and Delivery Be a specialist and nurture strong relationships by: Developing excellent relationships with national and local recording communities and support them to contribute high quality useful data that informs an evidence-led strategy to improve Somerset's natural environment. Coordinating the SERC Executive Group to deliver and monitor an effective strategy for the Records Centre that provides usable data for planners, Service Level Agreement holders and working with our client, in the provision of a conservation strategy for the county. Set data access parameters to secure SERC business model while making data as open access as possible Developing secure funding and commercial income streams, and manage SERC project-based work, meeting the aims of an agreed Business Plan and our client's strategy. Additional benefits of working for our client include: 7% employer pension contribution Life insurance An annual professional institution subscription Flexible and agile working Wellbeing support - EAP, wellbeing champions Diversity networks through RSWT/TWT Paid volunteer days Continuous Professional Development opportunities Minimum 33 days of holiday (25 annual leave + bank holidays) Active staff social events The opportunity to make a real and positive difference to nature, communities and the climate. Closing date: Friday 10 May 2024 Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. This charity has an Equality, Diversity and Inclusion Plan and is committed to continuing to improve the equality, diversity and inclusion of every aspect of their work; they know they need to engage with everyone to live their values and achieve their goals. They welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed. No agencies please.
Apr 26, 2024
Full time
Somerset Environmental Records Centre (SERC) is a member of the Association of Local Environmental Records Centres and has close links to the National Biodiversity Network, and the National Federation of Biological Recorders. SERC is hosted by our client, a local wildlife trust who, together with their partner organisations, guide the development of the Records Centre through an?Executive Group. They are looking for an experienced manager to support the strategy and manage the SERC Team whilst positioning SERC as the 'go to' ecological data evidence provider for the county. Somerset Environmental Records Centre Manager Salary: Manager Level 3 £31,321 - £39,761 Contract type: Permanent Working hours: Full time Location: Taunton, Somerset with opportunities for hybrid working Key Responsibilities and Tasks Strategy and Business Development: The SERC Manager will be part of the Operational Management Team supporting the Senior Leadership Team through clear strategy and business development by: Develop and oversee the strategic development, business planning and operational management of SERC. Ensuring SERC is financially sustainable and growing by seeking income generating opportunities to develop SERC business, identifying additional markets and services, and developing and implementing a Business Plan. Positioning SERC as the 'go to' ecological data evidence provider for the county and leading the marketing and communications to drive this forward. Ensuring SERC has capability and resource to achieve commitments through Service Level Agreements, ensuring that SERC is having a positive contribution to planning and policy across the county. Overseeing the development and delivery of the Somerset State of Nature Report, analysing and interpreting data to establish trends and identify where action for nature recovery needs to occur as the process for monitoring delivery of the Local Nature Recovery Strategy for Somerset. Responsibility 1: Data Analysis and Services Manage a robust data collection and interpretation service by: Establishing customer requirements, including researching and monitoring of users' needs. Contributing high quality information and searches to enable effective planning decisions Overseeing the work programmes in data capture, entry, management, analysis, interpretation and dissemination to support evidence driven decision-making. Negotiate SLAs with key existing and new service users Responsibility 2: SERC Team Management Achieve the aims of the Business Plan agreed with SERC Executive Group and Somerset Wildlife Trust through: Managing the SERC team in the setting of objectives, considering succession, priorities and work programmes to ensure high quality, efficient and timely delivery of projects and services to users. Developing and applying Local Records Centre protocols and policies, meeting the requirements of data users and providers, as well as professional codes of conduct and the promotion of national standards, through achieving ALERC accreditation. Keeping abreast of and contributing to political and technical developments in biodiversity data management and make presentations of SERC's work and national policy development to seminars and conferences. Receiving and resolving complaints and representations about SERC services from data users and providers. Setting and managing budgets, risks and issues. Responsibility 3: Develop through Advocacy, Influence and Delivery Be a specialist and nurture strong relationships by: Developing excellent relationships with national and local recording communities and support them to contribute high quality useful data that informs an evidence-led strategy to improve Somerset's natural environment. Coordinating the SERC Executive Group to deliver and monitor an effective strategy for the Records Centre that provides usable data for planners, Service Level Agreement holders and working with our client, in the provision of a conservation strategy for the county. Set data access parameters to secure SERC business model while making data as open access as possible Developing secure funding and commercial income streams, and manage SERC project-based work, meeting the aims of an agreed Business Plan and our client's strategy. Additional benefits of working for our client include: 7% employer pension contribution Life insurance An annual professional institution subscription Flexible and agile working Wellbeing support - EAP, wellbeing champions Diversity networks through RSWT/TWT Paid volunteer days Continuous Professional Development opportunities Minimum 33 days of holiday (25 annual leave + bank holidays) Active staff social events The opportunity to make a real and positive difference to nature, communities and the climate. Closing date: Friday 10 May 2024 Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. This charity has an Equality, Diversity and Inclusion Plan and is committed to continuing to improve the equality, diversity and inclusion of every aspect of their work; they know they need to engage with everyone to live their values and achieve their goals. They welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed. No agencies please.
Insite Public Practice Recruitment
Lymington, Hampshire
Job Role: Company Secretary Manager Location: Lymington, Hampshire Hours: Monday to Friday, 35 hours per week Salary: £45-50k pa plus car/ allowance At Insite Group, we are exclusively partnering with a leading real estate professional services company based in Lymington, Hampshire. As the Company Secretary Manager, you will play a pivotal role in thier commitment to delivering market-leading solutions and professional services within the UK property sector. Their vision is to be recognised as the premier provider of these services, and your expertise will contribute significantly to achieving that goal. The role is focused on providing exceptional Company secretarial services across the property industry. In this role, you will: Effectively lead and support a team of Company Secretarial administrators, ensuring the delivery of high-quality, efficient services-including lease consents. Collaborate with senior business stakeholders to enhance our service offerings, generate additional income, and drive business growth. Engage in business development by meeting potential Company Secretarial clients, pitching our services, and exploring wider business white-labeling opportunities. Company Secretary Manager Main Responsibilities: Prepare annual micro-entity and full compliant accounts. Position thier Professional Services as the market leader in Company Secretarial services, serving both internal and external organisations. Contribute to the development and expansion of existing consultancy services. Assist in creating resident management company director training offerings. Strengthen relationships with national house builders and other key stakeholders. Support primary strategic objectives by ensuring excellent service levels and sustainable growth. Maintain accurate departmental reporting and income, aligned with budgetary targets Identify and deliver additional fee-generating services within our current portfolio of RMC instructions. Lead continuous improvement initiatives to enhance efficiency and service quality. Streamline and digitise team processes, aligning with our commitment to outstanding customer service. Serve as the escalation point for customer complaints. Person Specification: Previous management experience leading a team of at least 4 individuals in a simsialr capacity Ability to manage and prioritise workload effectively. Familiarity with employee lifecycle management and relevant policies. Understanding of the Property Management industry (an advantage). Strong communication skills for handling challenging conversations. Proficiency in IT, including strong Excel skills. A Finance and accounting background. Benefits: Very flexible working to include hybrid and flexi hours across Monday to friday Permanent Company Secretary Manager role with the opportuntiy to work alongside and lead an experienced team of like minded professionals Great mix of benefits including helathcare and company pension scheme JBRP1_UKTJ
Apr 26, 2024
Full time
Job Role: Company Secretary Manager Location: Lymington, Hampshire Hours: Monday to Friday, 35 hours per week Salary: £45-50k pa plus car/ allowance At Insite Group, we are exclusively partnering with a leading real estate professional services company based in Lymington, Hampshire. As the Company Secretary Manager, you will play a pivotal role in thier commitment to delivering market-leading solutions and professional services within the UK property sector. Their vision is to be recognised as the premier provider of these services, and your expertise will contribute significantly to achieving that goal. The role is focused on providing exceptional Company secretarial services across the property industry. In this role, you will: Effectively lead and support a team of Company Secretarial administrators, ensuring the delivery of high-quality, efficient services-including lease consents. Collaborate with senior business stakeholders to enhance our service offerings, generate additional income, and drive business growth. Engage in business development by meeting potential Company Secretarial clients, pitching our services, and exploring wider business white-labeling opportunities. Company Secretary Manager Main Responsibilities: Prepare annual micro-entity and full compliant accounts. Position thier Professional Services as the market leader in Company Secretarial services, serving both internal and external organisations. Contribute to the development and expansion of existing consultancy services. Assist in creating resident management company director training offerings. Strengthen relationships with national house builders and other key stakeholders. Support primary strategic objectives by ensuring excellent service levels and sustainable growth. Maintain accurate departmental reporting and income, aligned with budgetary targets Identify and deliver additional fee-generating services within our current portfolio of RMC instructions. Lead continuous improvement initiatives to enhance efficiency and service quality. Streamline and digitise team processes, aligning with our commitment to outstanding customer service. Serve as the escalation point for customer complaints. Person Specification: Previous management experience leading a team of at least 4 individuals in a simsialr capacity Ability to manage and prioritise workload effectively. Familiarity with employee lifecycle management and relevant policies. Understanding of the Property Management industry (an advantage). Strong communication skills for handling challenging conversations. Proficiency in IT, including strong Excel skills. A Finance and accounting background. Benefits: Very flexible working to include hybrid and flexi hours across Monday to friday Permanent Company Secretary Manager role with the opportuntiy to work alongside and lead an experienced team of like minded professionals Great mix of benefits including helathcare and company pension scheme JBRP1_UKTJ
WOW Customer Service Guest Relations Customer & Site Supervision! - Hospitality sector! Sunderland A wicked e-sports facility, exciting Customer Service role - Be the point of contact 4 days on - 4 days off - Absolutely superb work life balance! And a brilliant innovative modern site / accommodation and facilities Hospitality Front of House Sunderland - Proactive role - can do - get stuck in! Great team! 24-bedroom property, part of an exciting gaming and events venue! Buzzing role in a wicked gaming / esports business! This would suit someone from a hotel, hospitality or retail background with a welcoming and professional personality who can provide friendly customer service and guest liaison. Great hourly rate Exciting industry Online Gaming Esports Community focus loads happening Get involved in the hospitality side! Awesome customer service role in hospitality, wicked role for someone to work in a dynamic, modern business. You will provide customer liaison between guests and facilities. We re looking for someone with great personality who can provide a warm, welcoming experience at this exciting Sunderland based leisure, gaming and events hub! Looking for a new role with a difference, speak to Natalie for more information on this cracking role! Fantastic growing entrepreneurial company with solid track record of success. Brilliant opportunity in a first-of-its-kind in the UK site to become an exciting venue, events and gaming leisure hub in Sunderland. Apply now or speak to for more on this ace opportunity! The Role: Assist the building Operations Manager Walk-abouts, check security and maintenance, report any issues Front of house and guest relations Security Preparations for the next day s arrivals Assist events team as required Cleaning and basic maintenance Duties: Ensure guest experiences from arrival through to departure in the property are delivered according to the standards of the business Follow and deliver all security procedures including patrols. Front of House presence, in order to meet and greet guests and ensure that they are welcomed in a friendly and professional manner and assist with their check in, luggage, entry to the houses, rooms, events etc. Attend to all guest enquiries, requests and complaints promptly, ensuring a high level of personal service whilst communicating any special requirements of individual guests to other departments. To log and report incidents or concerns with the Buildings Operations Manager or Senior Management with regards to any guest complaints or operational challenges. Awareness of all tariffs, facilities, current activities and events. Ensure handover procedures are adhered to at all times and liaise with the Sales and Events Coordinator and Buildings Operations Manager with regards to any noticeable discrepancies. Check that all bills, accounts, credit transactions and handover procedures are implemented proficiently. Carryout regular patrols of the perimeter and building checks to ensure they are secure, deal with alarm system activations and monitor all CCTV cameras Any other reasonable tasks allocated. Key Skills and Qualifications Required: Excellent communication skills and a strong guest focus Willingness to undergo enhanced DBS checks and safeguarding training Computer literate (training for internal computer systems will be provided) Ability to report and record events as they occur Confident to communicate security protocols to those who may be unaware Reliable, watchful, patient, diligent and diplomatic Proactively able to use initiative and seek guidance where necessary Previous events and hospitality experience would be beneficial Good organisational skills and well-honed ability to follow procedures Actively uses social media platforms such as LinkedIn for business networking and industry updates Exciting opportunity in a wicked business! Speak to Natalie at Duval for more.
Apr 26, 2024
Full time
WOW Customer Service Guest Relations Customer & Site Supervision! - Hospitality sector! Sunderland A wicked e-sports facility, exciting Customer Service role - Be the point of contact 4 days on - 4 days off - Absolutely superb work life balance! And a brilliant innovative modern site / accommodation and facilities Hospitality Front of House Sunderland - Proactive role - can do - get stuck in! Great team! 24-bedroom property, part of an exciting gaming and events venue! Buzzing role in a wicked gaming / esports business! This would suit someone from a hotel, hospitality or retail background with a welcoming and professional personality who can provide friendly customer service and guest liaison. Great hourly rate Exciting industry Online Gaming Esports Community focus loads happening Get involved in the hospitality side! Awesome customer service role in hospitality, wicked role for someone to work in a dynamic, modern business. You will provide customer liaison between guests and facilities. We re looking for someone with great personality who can provide a warm, welcoming experience at this exciting Sunderland based leisure, gaming and events hub! Looking for a new role with a difference, speak to Natalie for more information on this cracking role! Fantastic growing entrepreneurial company with solid track record of success. Brilliant opportunity in a first-of-its-kind in the UK site to become an exciting venue, events and gaming leisure hub in Sunderland. Apply now or speak to for more on this ace opportunity! The Role: Assist the building Operations Manager Walk-abouts, check security and maintenance, report any issues Front of house and guest relations Security Preparations for the next day s arrivals Assist events team as required Cleaning and basic maintenance Duties: Ensure guest experiences from arrival through to departure in the property are delivered according to the standards of the business Follow and deliver all security procedures including patrols. Front of House presence, in order to meet and greet guests and ensure that they are welcomed in a friendly and professional manner and assist with their check in, luggage, entry to the houses, rooms, events etc. Attend to all guest enquiries, requests and complaints promptly, ensuring a high level of personal service whilst communicating any special requirements of individual guests to other departments. To log and report incidents or concerns with the Buildings Operations Manager or Senior Management with regards to any guest complaints or operational challenges. Awareness of all tariffs, facilities, current activities and events. Ensure handover procedures are adhered to at all times and liaise with the Sales and Events Coordinator and Buildings Operations Manager with regards to any noticeable discrepancies. Check that all bills, accounts, credit transactions and handover procedures are implemented proficiently. Carryout regular patrols of the perimeter and building checks to ensure they are secure, deal with alarm system activations and monitor all CCTV cameras Any other reasonable tasks allocated. Key Skills and Qualifications Required: Excellent communication skills and a strong guest focus Willingness to undergo enhanced DBS checks and safeguarding training Computer literate (training for internal computer systems will be provided) Ability to report and record events as they occur Confident to communicate security protocols to those who may be unaware Reliable, watchful, patient, diligent and diplomatic Proactively able to use initiative and seek guidance where necessary Previous events and hospitality experience would be beneficial Good organisational skills and well-honed ability to follow procedures Actively uses social media platforms such as LinkedIn for business networking and industry updates Exciting opportunity in a wicked business! Speak to Natalie at Duval for more.
Senior Medical Secretary - Gastroenterology Administrative and Clerical Band 4 (37.5 hrs) Applications are invited from hard working and motivated individuals to provide a high quality medical secretarial and administrative service working as part of the medical secretarial team within the Gastroenterology Department. You will be based at the Queen Elizabeth Hospital Gateshead. Main duties of the job You should have previous medical secretarial experience, preferably within an acute medical setting and have knowledge of a full range of secretarial procedures, a working knowledge of a variety of software programmes and RSA/OCR Level 3 typing/audio/word processing or equivalent level of experience. You need to have a good understanding of medical terms Excellent written and verbal communication skills are essential together with excellent organisational and planning skills. You should be proficient in the use of Windows, Microsoft Word. A working knowledge of Careflow is also desirable. The post holder will be expected to manage their own workload and will be required to use a significant amount of initiative and discretion in the discharge of all duties, handling queries/enquiries efficiently and professionally. Duties will include typing clinical letters for the team using digital dictation (Winscribe), booking and sending out appointment letters, handling case notes, requesting orphan data filing, managing waiting lists and co-ordinating admission dates. Accessing and entering data into a number of different computer systems is also a key part of the role such as Careflow, ICE, Filefast and Bluespier. Informal enquiries welcomed by Alison Conaghan Tel or Angela Corbett . Gateshead Health NHS Foundation Trust operates a "No-Smoking Policy" About us Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead. Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients. We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region. Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement. We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks. The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us. Job responsibilities Overall responsibility for providing an efficient administrative support service to clinicians to meet internal and external standards/performance indicators. Line Management responsibility for staff in department/group or departmental process e.g. sickness absence (return to work interviews), appraisal, recruitment & selection, annual leave cover, Standing Operating Procedures, technological changes and MDT management/Virtual clinics. Provides support to identified clinicians: managing diaries; support with software systems, organising meetings, rotas, leave & associated cover, teaching, training, performance and induction activities. Investigate and collate information for DATIX incidents/complaints as required by clinicians or service management. Oversee patient pathway (RTT, Diagnostics and Cancer) progress for nominated clinicians; calculating referral to treatment dates, monitoring progress and following up activity (e.g. investigations), liaising with Waiting List team as required, arranging inter provider referral & transfer of information and investigating potential breaches identified by the Waiting List Manager. Oversee the smooth running of nominated clinics; managing and maximising capacity, cancellations & rescheduling, arranging additional clinics and urgent patient appointments ( Main point of contact for patient and third parties (e.g. other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians. Provide information to assist performance reporting and resolution of queries or complaints (e.g. DATIX) as required. To provide a service for the transcription and typing of communications, reports and correspondence in line with trust contracted timescales across the relevant service line through appropriate prioritisation delegation and supervision. To monitor expenditure for a delegated budget from the relevant Administration Manager e.g. stationery and timesheets. Person Specification Qualifications NVQ 3 Certificate in Business Administration or equivalent experience RSA 3 in Typing or Word Processing or equivalent experience Experience Experience of working in NHS or healthcare environment Experience of working in secretarial or office environment Experienced in using Microsoft Office packages Experience of problem solving non-routine issues Transcribing formal minutes of meetings and creating databases/spreadsheets Dealing with difficult patients/carers Experience of supervising/managing staff Skills Effective written and oral communication skills. Ability to demonstrate good organisational planning skills Ability to work autonomously and also as part of a team, developing good working relationships with colleagues Knowledge of Careflow system Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Apr 26, 2024
Full time
Senior Medical Secretary - Gastroenterology Administrative and Clerical Band 4 (37.5 hrs) Applications are invited from hard working and motivated individuals to provide a high quality medical secretarial and administrative service working as part of the medical secretarial team within the Gastroenterology Department. You will be based at the Queen Elizabeth Hospital Gateshead. Main duties of the job You should have previous medical secretarial experience, preferably within an acute medical setting and have knowledge of a full range of secretarial procedures, a working knowledge of a variety of software programmes and RSA/OCR Level 3 typing/audio/word processing or equivalent level of experience. You need to have a good understanding of medical terms Excellent written and verbal communication skills are essential together with excellent organisational and planning skills. You should be proficient in the use of Windows, Microsoft Word. A working knowledge of Careflow is also desirable. The post holder will be expected to manage their own workload and will be required to use a significant amount of initiative and discretion in the discharge of all duties, handling queries/enquiries efficiently and professionally. Duties will include typing clinical letters for the team using digital dictation (Winscribe), booking and sending out appointment letters, handling case notes, requesting orphan data filing, managing waiting lists and co-ordinating admission dates. Accessing and entering data into a number of different computer systems is also a key part of the role such as Careflow, ICE, Filefast and Bluespier. Informal enquiries welcomed by Alison Conaghan Tel or Angela Corbett . Gateshead Health NHS Foundation Trust operates a "No-Smoking Policy" About us Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead. Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients. We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region. Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement. We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks. The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us. Job responsibilities Overall responsibility for providing an efficient administrative support service to clinicians to meet internal and external standards/performance indicators. Line Management responsibility for staff in department/group or departmental process e.g. sickness absence (return to work interviews), appraisal, recruitment & selection, annual leave cover, Standing Operating Procedures, technological changes and MDT management/Virtual clinics. Provides support to identified clinicians: managing diaries; support with software systems, organising meetings, rotas, leave & associated cover, teaching, training, performance and induction activities. Investigate and collate information for DATIX incidents/complaints as required by clinicians or service management. Oversee patient pathway (RTT, Diagnostics and Cancer) progress for nominated clinicians; calculating referral to treatment dates, monitoring progress and following up activity (e.g. investigations), liaising with Waiting List team as required, arranging inter provider referral & transfer of information and investigating potential breaches identified by the Waiting List Manager. Oversee the smooth running of nominated clinics; managing and maximising capacity, cancellations & rescheduling, arranging additional clinics and urgent patient appointments ( Main point of contact for patient and third parties (e.g. other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians. Provide information to assist performance reporting and resolution of queries or complaints (e.g. DATIX) as required. To provide a service for the transcription and typing of communications, reports and correspondence in line with trust contracted timescales across the relevant service line through appropriate prioritisation delegation and supervision. To monitor expenditure for a delegated budget from the relevant Administration Manager e.g. stationery and timesheets. Person Specification Qualifications NVQ 3 Certificate in Business Administration or equivalent experience RSA 3 in Typing or Word Processing or equivalent experience Experience Experience of working in NHS or healthcare environment Experience of working in secretarial or office environment Experienced in using Microsoft Office packages Experience of problem solving non-routine issues Transcribing formal minutes of meetings and creating databases/spreadsheets Dealing with difficult patients/carers Experience of supervising/managing staff Skills Effective written and oral communication skills. Ability to demonstrate good organisational planning skills Ability to work autonomously and also as part of a team, developing good working relationships with colleagues Knowledge of Careflow system Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
This is an exciting opportunity to join small and busy governance team, based within the Corporate Services division. About the Team The team provides a wide range of corporate governance services, including overseeing the effective system of governance, risk management and internal control within the Government Internal Audit Agency, leading on planning and reporting, producing the Agency's Corporate Plan and its Annual Report and Accounts, along with oversight of the Agency's correspondence system. About the Job This is a pivotal role within the team with responsibility for leading on matters relating to corporate governance and correspondence. This is a high-profile role across the Agency working side by side with senior colleagues to deliver a seamless, high-quality internal governance function. The postholder will be the Agency's lead on propriety and ethics, correspondence handling, and transparency reporting. The post holder will create, maintain, and provide expert advice and guidance to colleagues across the Agency on the application of policies, including close working with Directors and Non-Executive Board Members. About You Our successful candidate will have : Experience of professionally handling and responding to external correspondence (such as complaints and/or freedom of information requests) according to required timescales and to high standards. Excellent planning and organisational skills to ensure delivery to meet deadlines. This will be evidenced by prior experience of managing reactive and proactive workloads where it has been necessary to prioritising effectively, and to adapt and be resilient to evolving requirements. A confident decision maker, exercising good judgement and with experience of providing high quality advice to a wide range of colleagues, including senior stakeholders. Taking the initiative to lead on areas of responsibility with a positive approach to solving problems. This will be evidenced with a strong track record of delivering good administrative processes and/or reviewing processes to deliver improvements or efficiencies. The highest level of personal integrity and discretion with experience of handling sensitive information. Excellent communication skills and an ability to clearly articulate complex information, both verbally and in writing, to a variety of audiences. A strong team player, with a proven ability to successfully work with others to deliver key cross-organisational projects. About Us We are committed to being an inclusive employer. We encourage applications from all backgrounds, and we welcome applications from candidates who wish to work flexibly, for example, part-time, term time or job share working. GIAA has an expectation for all colleagues to attend their local workplace for a minimum of 60% of their working week. This enables all our people to benefit from the positivity and enhanced wellbeing of spending time with colleagues and teammates and to combine this with individual working when this is most beneficial for specific activities. Workplace attendance is usually your local GIAA office location and can also include time spent attending our customers' sites. For people with a part-time or compressed hours working pattern our expectation for 60% workplace attendance would be applied on a pro-rata basis. Benefits of working for the Government Internal Audit Agency Competitive salaries and in year rewards Flexible working Competitive contributory pension scheme with employer contributions starting from 26.6%. Discounts on big brands and supermarkets, online shops and on the high street. Paid volunteering days Season ticket loans/Cycle to work scheme Free eyesight test Family friendly HR policies 25 days annual leave, increasing one day each year to 30 days after 5 years' service For more information about the GIAA, role, salary, benefits, who to contact and how to apply please follow the Apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at
Apr 26, 2024
Full time
This is an exciting opportunity to join small and busy governance team, based within the Corporate Services division. About the Team The team provides a wide range of corporate governance services, including overseeing the effective system of governance, risk management and internal control within the Government Internal Audit Agency, leading on planning and reporting, producing the Agency's Corporate Plan and its Annual Report and Accounts, along with oversight of the Agency's correspondence system. About the Job This is a pivotal role within the team with responsibility for leading on matters relating to corporate governance and correspondence. This is a high-profile role across the Agency working side by side with senior colleagues to deliver a seamless, high-quality internal governance function. The postholder will be the Agency's lead on propriety and ethics, correspondence handling, and transparency reporting. The post holder will create, maintain, and provide expert advice and guidance to colleagues across the Agency on the application of policies, including close working with Directors and Non-Executive Board Members. About You Our successful candidate will have : Experience of professionally handling and responding to external correspondence (such as complaints and/or freedom of information requests) according to required timescales and to high standards. Excellent planning and organisational skills to ensure delivery to meet deadlines. This will be evidenced by prior experience of managing reactive and proactive workloads where it has been necessary to prioritising effectively, and to adapt and be resilient to evolving requirements. A confident decision maker, exercising good judgement and with experience of providing high quality advice to a wide range of colleagues, including senior stakeholders. Taking the initiative to lead on areas of responsibility with a positive approach to solving problems. This will be evidenced with a strong track record of delivering good administrative processes and/or reviewing processes to deliver improvements or efficiencies. The highest level of personal integrity and discretion with experience of handling sensitive information. Excellent communication skills and an ability to clearly articulate complex information, both verbally and in writing, to a variety of audiences. A strong team player, with a proven ability to successfully work with others to deliver key cross-organisational projects. About Us We are committed to being an inclusive employer. We encourage applications from all backgrounds, and we welcome applications from candidates who wish to work flexibly, for example, part-time, term time or job share working. GIAA has an expectation for all colleagues to attend their local workplace for a minimum of 60% of their working week. This enables all our people to benefit from the positivity and enhanced wellbeing of spending time with colleagues and teammates and to combine this with individual working when this is most beneficial for specific activities. Workplace attendance is usually your local GIAA office location and can also include time spent attending our customers' sites. For people with a part-time or compressed hours working pattern our expectation for 60% workplace attendance would be applied on a pro-rata basis. Benefits of working for the Government Internal Audit Agency Competitive salaries and in year rewards Flexible working Competitive contributory pension scheme with employer contributions starting from 26.6%. Discounts on big brands and supermarkets, online shops and on the high street. Paid volunteering days Season ticket loans/Cycle to work scheme Free eyesight test Family friendly HR policies 25 days annual leave, increasing one day each year to 30 days after 5 years' service For more information about the GIAA, role, salary, benefits, who to contact and how to apply please follow the Apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at