Job Title: Trainee Cooling Field Service Engineer Location: Midlands and Basingstoke Please note that possession of a valid UK driving license is a mandatory requirement for this role, as it involves frequent travel and client visits. Mission/Summary: As an original equipment manufacturer and a global supplier of cooling products, the position will be accountable for working within critical cooling environments for large organisations, across a wide customer base, demonstrating excellent communication and complete ownership of given tasks. These tasks will include commissioning and start-up on new installed equipment, maintenance, service, and repair activities on a variety of different cooling solutions. These solutions will be chilled water, direct expansion, economiser technology, In-row and containment systems, perimeter cooling and small to large (MW) chiller installations. Alongside using additional software programmes and applications for cooling system(s) to be able to complete a variety of tasks on-site as needed. Product training will be given in our cooling academy and access to internal software and applications, you will be expected to utilise technical literature including schematic diagrams, service and maintenance manuals and installation guidelines to complete works to a high standard, following process and working within a team environment covering emergency call out. The main departments you will be working with are: Service coordination, Technical support, Project manager and account teams etc You will be required to manage onsite activities and supervise installation contractors to ensure best practice. Skills and Attributes: FGas qualified alongside suitable industry certification to minimum Level 2 City & Guilds refrigeration and air-conditioning. Preferred. Data centre experience preferred Improve own development in Cooling knowledge Support cooling service representatives in all tasks ranging from, commissioning, reactive repairs, and preventative maintenance Carryout PMV tasks Be part of an on-call rota Use technical documentation and literature effectively Attend reactive calls FGas related works Write reports and service sheets Adhere to method statements and carryout risk assessments Complete both internal and external training course's correctly to the required level Administration such as site reports, expenses, timesheets to be completed in a timely manner Travel the UK Work away from home and book own travel and accommodation (Company credit card provided) Training academy is outside the UK so travel abroad will be required At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability. What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue (Apply online only)+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Apr 28, 2024
Full time
Job Title: Trainee Cooling Field Service Engineer Location: Midlands and Basingstoke Please note that possession of a valid UK driving license is a mandatory requirement for this role, as it involves frequent travel and client visits. Mission/Summary: As an original equipment manufacturer and a global supplier of cooling products, the position will be accountable for working within critical cooling environments for large organisations, across a wide customer base, demonstrating excellent communication and complete ownership of given tasks. These tasks will include commissioning and start-up on new installed equipment, maintenance, service, and repair activities on a variety of different cooling solutions. These solutions will be chilled water, direct expansion, economiser technology, In-row and containment systems, perimeter cooling and small to large (MW) chiller installations. Alongside using additional software programmes and applications for cooling system(s) to be able to complete a variety of tasks on-site as needed. Product training will be given in our cooling academy and access to internal software and applications, you will be expected to utilise technical literature including schematic diagrams, service and maintenance manuals and installation guidelines to complete works to a high standard, following process and working within a team environment covering emergency call out. The main departments you will be working with are: Service coordination, Technical support, Project manager and account teams etc You will be required to manage onsite activities and supervise installation contractors to ensure best practice. Skills and Attributes: FGas qualified alongside suitable industry certification to minimum Level 2 City & Guilds refrigeration and air-conditioning. Preferred. Data centre experience preferred Improve own development in Cooling knowledge Support cooling service representatives in all tasks ranging from, commissioning, reactive repairs, and preventative maintenance Carryout PMV tasks Be part of an on-call rota Use technical documentation and literature effectively Attend reactive calls FGas related works Write reports and service sheets Adhere to method statements and carryout risk assessments Complete both internal and external training course's correctly to the required level Administration such as site reports, expenses, timesheets to be completed in a timely manner Travel the UK Work away from home and book own travel and accommodation (Company credit card provided) Training academy is outside the UK so travel abroad will be required At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability. What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue (Apply online only)+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Business Development Manager Services Jackson Hogg are looking to recruit a Business Development Manager for an electrical manufacturing business. Location - Home based (North Region) Job Overview Business Development Manager within the Service Division Responsible for business development activities to identify new opportunities with current customers, develop new customers and new sectors. My client has a defined core target of business sectors of which one or more will be a key part of this roles strategy, but identifying and promoting other products within the company portfolio would be encouraged. The role will require a mix of days visiting customers, attending key events, exhibitions, factory visits (Scarborough) along with customer entertaining, so some nights away. My client have a CRM system which will require regular updating to help with reports that need to be produced to highlight the various activities this role undertakes. Duties of the Business Development Manager Duties (not limited to but an overview of main activities expected as a min) Business Development Activities social media, working with marketing to identify shows/events and other forms of customer relationship building. Updating / maintaining CRM and producing a monthly report covering various activities Develop a sales strategy ensuring all customers (existing and prospective) are fully aware of the full range of services and the benefits offered through employing the services Connect with customers, Executive Team, and other stake holders to build strong long-term relationships. Growing the level of customers especially around new maintenance contracts both through facility management companies and direct to the end user. Pushing our full range of service offerings for Generators, Commercial UPS, and Battery Storage. Engaging with the internal team / colleagues to ensure tasks set are met and customer satisfaction is of the highest quality. Person specification Self-Motivated, customer facing/friendly, approachable, keen to succeed and willing to learn/try new things. Customer relations needs to be high on your agenda. Good communication skills for both external customers and colleagues always trying to be professional in the way we engage. Qualifications Proven business development experience within a relevant sector. Good communication skills, emails & telephone. CRM / computer skills (basic level as training will be provided) Experience Proven track record of successful business development and sales growth within a similar sized business. Demonstrable ability to drive consistent growth through maximising existing accounts and relationships. Excellent track record in developing new opportunities through all available channels. Fully experienced and able to communicate, present and influence credibly and effectively at all levels of an organisation both internally and externally. Financially competent fully understands processes and complexities relating to orders, sales, mark-up, margin, operational costs, etc. Experience of operating / selling to the FM marketplace is highly desirable. Experience of selling in a similar sector Job Types: Full-time, Permanent
Apr 28, 2024
Full time
Business Development Manager Services Jackson Hogg are looking to recruit a Business Development Manager for an electrical manufacturing business. Location - Home based (North Region) Job Overview Business Development Manager within the Service Division Responsible for business development activities to identify new opportunities with current customers, develop new customers and new sectors. My client has a defined core target of business sectors of which one or more will be a key part of this roles strategy, but identifying and promoting other products within the company portfolio would be encouraged. The role will require a mix of days visiting customers, attending key events, exhibitions, factory visits (Scarborough) along with customer entertaining, so some nights away. My client have a CRM system which will require regular updating to help with reports that need to be produced to highlight the various activities this role undertakes. Duties of the Business Development Manager Duties (not limited to but an overview of main activities expected as a min) Business Development Activities social media, working with marketing to identify shows/events and other forms of customer relationship building. Updating / maintaining CRM and producing a monthly report covering various activities Develop a sales strategy ensuring all customers (existing and prospective) are fully aware of the full range of services and the benefits offered through employing the services Connect with customers, Executive Team, and other stake holders to build strong long-term relationships. Growing the level of customers especially around new maintenance contracts both through facility management companies and direct to the end user. Pushing our full range of service offerings for Generators, Commercial UPS, and Battery Storage. Engaging with the internal team / colleagues to ensure tasks set are met and customer satisfaction is of the highest quality. Person specification Self-Motivated, customer facing/friendly, approachable, keen to succeed and willing to learn/try new things. Customer relations needs to be high on your agenda. Good communication skills for both external customers and colleagues always trying to be professional in the way we engage. Qualifications Proven business development experience within a relevant sector. Good communication skills, emails & telephone. CRM / computer skills (basic level as training will be provided) Experience Proven track record of successful business development and sales growth within a similar sized business. Demonstrable ability to drive consistent growth through maximising existing accounts and relationships. Excellent track record in developing new opportunities through all available channels. Fully experienced and able to communicate, present and influence credibly and effectively at all levels of an organisation both internally and externally. Financially competent fully understands processes and complexities relating to orders, sales, mark-up, margin, operational costs, etc. Experience of operating / selling to the FM marketplace is highly desirable. Experience of selling in a similar sector Job Types: Full-time, Permanent
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons BDO Regulatory Solutions is part of the BDO UK LLP Financial Services Advisory Practice. Helping our clients succeed is our core purpose, by transforming their operational performance. We do this through our specialist resourcing consultancy and programme management solutions, interpreting what regulatory principles mean for your business and putting them into action. With core strengths in Remediation & Review, Complaints Management and Outcome Testing, we collaborate to fulfil our client regulatory responsibilities, balance the operational constraints they are working within, while keeping a sharp eye on their customer outcomes. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The purpose of the role is to ensure BDORS' has a robust governance framework in place and is compliant with all internal policies and procedures as well as relevant legislation and client requirements. The role holder will oversee the legal aspects of the business including drafting, reviewing, advising on, and negotiating client contracts. They will identify risks within the business and appropriate mitigation strategies and manage internal compliance audits.The will horizon scan regulatory and industry developments that are relevant to our business area and share with the leadership team to support them when considering future growth.The role also involves leading and developing a team to effectively manage legal affairs, contractor care, internal compliance audits, and stay abreast of regulatory and industry developments, thereby supporting the leadership team in strategic decision-making and fostering a culture of compliance and excellence within BDORS. In this role you'll: Review and reporting on compliance with internal BDO policies and procedures Manage client take on and conflicts management process Undertake internal compliance audits across operational activities of BDORS Liaise with wider business on data protection issues and manage process for any subject access requests received Lead and manage audit engagements, ensuring compliance with auditing standards and regulatory requirements. Develop and implement audit plans, identifying key risks and controls. Review audit workpapers, reports, and findings, providing insightful feedback and recommendations. Provide guidance, support, and mentorship to team members, helping them to achieve their professional goals and maximise their potential. Contribute to business development proposals and requests for information Horizon scan legal and regulatory issues that may impact the business disseminating this information to other colleagues in a concise and coherent manner Be responsible for all client-side reporting and required accreditations such as FSQS/Helios Maintain risk log for BDORS and contribute relevant M.I. to the board on a monthly basis You'll be someone with: Proven commercial contract negotiation experience, ideally within financial services and supported by a recognised qualification Strong understanding of applicable data protection regulation Good knowledge corporate governance and structures, with ability to research corporate structures and establish ultimate beneficial ownership Strong knowledge of all relevant firm-wide policies and procedures with ability to train colleagues on the same Willing to work as part of a team and support other members and key stakeholders. Meticulous attention to detail, and exemplary writing and use of grammar. A solid reading comprehension with the ability to decipher technical descriptions and explain them clearly. Ability to independently handle multiple, simultaneous tasks and meet tight deadlines, providing a consistent level of quality and accuracy. Strong time management and organisational capabilities, including the ability to accurately benchmark project length and manage a high-volume workload. Good people skills with experience of dealing with both internal and external clients, including obtaining necessary information, and identifying and raising and dealing with relevant issues. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions
Apr 28, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons BDO Regulatory Solutions is part of the BDO UK LLP Financial Services Advisory Practice. Helping our clients succeed is our core purpose, by transforming their operational performance. We do this through our specialist resourcing consultancy and programme management solutions, interpreting what regulatory principles mean for your business and putting them into action. With core strengths in Remediation & Review, Complaints Management and Outcome Testing, we collaborate to fulfil our client regulatory responsibilities, balance the operational constraints they are working within, while keeping a sharp eye on their customer outcomes. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The purpose of the role is to ensure BDORS' has a robust governance framework in place and is compliant with all internal policies and procedures as well as relevant legislation and client requirements. The role holder will oversee the legal aspects of the business including drafting, reviewing, advising on, and negotiating client contracts. They will identify risks within the business and appropriate mitigation strategies and manage internal compliance audits.The will horizon scan regulatory and industry developments that are relevant to our business area and share with the leadership team to support them when considering future growth.The role also involves leading and developing a team to effectively manage legal affairs, contractor care, internal compliance audits, and stay abreast of regulatory and industry developments, thereby supporting the leadership team in strategic decision-making and fostering a culture of compliance and excellence within BDORS. In this role you'll: Review and reporting on compliance with internal BDO policies and procedures Manage client take on and conflicts management process Undertake internal compliance audits across operational activities of BDORS Liaise with wider business on data protection issues and manage process for any subject access requests received Lead and manage audit engagements, ensuring compliance with auditing standards and regulatory requirements. Develop and implement audit plans, identifying key risks and controls. Review audit workpapers, reports, and findings, providing insightful feedback and recommendations. Provide guidance, support, and mentorship to team members, helping them to achieve their professional goals and maximise their potential. Contribute to business development proposals and requests for information Horizon scan legal and regulatory issues that may impact the business disseminating this information to other colleagues in a concise and coherent manner Be responsible for all client-side reporting and required accreditations such as FSQS/Helios Maintain risk log for BDORS and contribute relevant M.I. to the board on a monthly basis You'll be someone with: Proven commercial contract negotiation experience, ideally within financial services and supported by a recognised qualification Strong understanding of applicable data protection regulation Good knowledge corporate governance and structures, with ability to research corporate structures and establish ultimate beneficial ownership Strong knowledge of all relevant firm-wide policies and procedures with ability to train colleagues on the same Willing to work as part of a team and support other members and key stakeholders. Meticulous attention to detail, and exemplary writing and use of grammar. A solid reading comprehension with the ability to decipher technical descriptions and explain them clearly. Ability to independently handle multiple, simultaneous tasks and meet tight deadlines, providing a consistent level of quality and accuracy. Strong time management and organisational capabilities, including the ability to accurately benchmark project length and manage a high-volume workload. Good people skills with experience of dealing with both internal and external clients, including obtaining necessary information, and identifying and raising and dealing with relevant issues. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) service partner with Tesco Bank to support contingent recruitment hiring. On behalf of Tesco Bank, AMS are now looking for a IT PMO Analyst based in Edinburgh (Hybrid - 2 days per week in the office) for an initial contract length of 9 Months. Tesco Bank prides itself on their range of simple and convenient retail banking and insurance products designed specifically to meet the needs of Tesco customers. They believe that every little help makes a big difference, and by putting the customer first and rewarding their loyalty, they are offering something they believe every bank should. Job description - the role Key responsibilities: Assist project managers with administrative tasks and maintain project documentation and records. Monitor resource demand and allocation, collaborating with recruitment processes. Support portfolio, programme, and project planning, and facilitate stage gating and design reviews. Control project scope and manage changes, ensuring alignment with objectives. Implement quality management plans, maintaining risk and issue logs. Implement consistent standards across projects, and track programme deliverables' status. Candidate Profile: Key accountabilities, skills & experience Skills and Qualifications: Strong background in IT PMO analysis within a multinational company. Proficient in cost monitoring and effective data presentation. Ability to work with a large group of stakeholders. Experience in managing large matrixed programmes. Familiarity with change and transformation initiatives. Demonstrable capability in core PMO governance tasks. Experience in delivering projects using Agile techniques. About the client Why Tesco Bank? At Tesco Bank everyone is welcome, we value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger in achieving our goals. It's important to us that we make sure you're supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together. Next steps If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. Our client will only accept workers operating via an Umbrella or PAYE engagement model. Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.
Apr 28, 2024
Full time
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) service partner with Tesco Bank to support contingent recruitment hiring. On behalf of Tesco Bank, AMS are now looking for a IT PMO Analyst based in Edinburgh (Hybrid - 2 days per week in the office) for an initial contract length of 9 Months. Tesco Bank prides itself on their range of simple and convenient retail banking and insurance products designed specifically to meet the needs of Tesco customers. They believe that every little help makes a big difference, and by putting the customer first and rewarding their loyalty, they are offering something they believe every bank should. Job description - the role Key responsibilities: Assist project managers with administrative tasks and maintain project documentation and records. Monitor resource demand and allocation, collaborating with recruitment processes. Support portfolio, programme, and project planning, and facilitate stage gating and design reviews. Control project scope and manage changes, ensuring alignment with objectives. Implement quality management plans, maintaining risk and issue logs. Implement consistent standards across projects, and track programme deliverables' status. Candidate Profile: Key accountabilities, skills & experience Skills and Qualifications: Strong background in IT PMO analysis within a multinational company. Proficient in cost monitoring and effective data presentation. Ability to work with a large group of stakeholders. Experience in managing large matrixed programmes. Familiarity with change and transformation initiatives. Demonstrable capability in core PMO governance tasks. Experience in delivering projects using Agile techniques. About the client Why Tesco Bank? At Tesco Bank everyone is welcome, we value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger in achieving our goals. It's important to us that we make sure you're supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together. Next steps If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. Our client will only accept workers operating via an Umbrella or PAYE engagement model. Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.
Our client is a well-established successful property organisation in Liverpool who are currently seeking an experienced BLOCK PROPERTY ASSISTANT to join their Block Management and Lettings team. Based out of their modern city centre office, you will provide administrative support to the senior members whilst providing excellent customer care to their clients, as well as other ad-hoc duties. Responsibilities and duties include: Being first point of contact for any related enquiries Assist the block manager with setting up files, issuing works orders and processing invoices. Monitor contractors performance and log insurance claims Maintenance of databases Monitor and review CCTV systems General admin support to the accounts team with credit control and routine scanning and recording of documents Health and safety inspections, monthly and weekly Compliance Testing, Fire Alarm, Emergency Lighting, AOV's etc. Obtain meter readings at all Blocks where applicable Issue Landlord Electric, Gas, Water meter readings to their respective suppliers for correct usage Liaison with the client/lessees and contactors as directed Set up and review approved contactor list Undertake/Monitor a range of ad hoc enquiries, surveys and customer feedback reports To register for study and become a member of the Institute of Residential Property Management (IRPM). To effectively respond to your inhouse mentor and undertake studies and reviews as directed. To ensure the performance of your duties are consistent with the company's procedure relating to equal opportunities. Our client is offering a basic salary of up to £25,000. Other benefits include: 25 days holiday plus bank holiday An additional day off for your birthday Pension scheme Medical Cash Plan Death in Service Employee Assistance Program This is a fantastic opportunity not to be missed. Please send your CV to Stephanie Jones to be considered for the role. Clifton Gray is a specialist property recruitment company. We specialise in placing property professionals within architecture, residential property, and commercial property, from entry level through to senior appointments. If you are currently working within the property sector, and you would like to hear more about how Clifton Gray can guide you through your next career move, please get in touch.
Apr 28, 2024
Full time
Our client is a well-established successful property organisation in Liverpool who are currently seeking an experienced BLOCK PROPERTY ASSISTANT to join their Block Management and Lettings team. Based out of their modern city centre office, you will provide administrative support to the senior members whilst providing excellent customer care to their clients, as well as other ad-hoc duties. Responsibilities and duties include: Being first point of contact for any related enquiries Assist the block manager with setting up files, issuing works orders and processing invoices. Monitor contractors performance and log insurance claims Maintenance of databases Monitor and review CCTV systems General admin support to the accounts team with credit control and routine scanning and recording of documents Health and safety inspections, monthly and weekly Compliance Testing, Fire Alarm, Emergency Lighting, AOV's etc. Obtain meter readings at all Blocks where applicable Issue Landlord Electric, Gas, Water meter readings to their respective suppliers for correct usage Liaison with the client/lessees and contactors as directed Set up and review approved contactor list Undertake/Monitor a range of ad hoc enquiries, surveys and customer feedback reports To register for study and become a member of the Institute of Residential Property Management (IRPM). To effectively respond to your inhouse mentor and undertake studies and reviews as directed. To ensure the performance of your duties are consistent with the company's procedure relating to equal opportunities. Our client is offering a basic salary of up to £25,000. Other benefits include: 25 days holiday plus bank holiday An additional day off for your birthday Pension scheme Medical Cash Plan Death in Service Employee Assistance Program This is a fantastic opportunity not to be missed. Please send your CV to Stephanie Jones to be considered for the role. Clifton Gray is a specialist property recruitment company. We specialise in placing property professionals within architecture, residential property, and commercial property, from entry level through to senior appointments. If you are currently working within the property sector, and you would like to hear more about how Clifton Gray can guide you through your next career move, please get in touch.
An integral part of the Finance team Pension and Private Medical Annual profit share scheme. Medlock Partners is pleased to announce that we have been retained by an outstanding market-leading Manufacturer seeking an experienced Management Accountant to join their expanding £30 million turnover business. In this dynamic role, you will collaborate with an impressive Finance Director and contribute to a variety of responsibilities. As a Management Accountant, your primary focus will be to deliver timely and accurate management information, ensuring robust financial controls, and supporting senior management in decision-making processes. You will play a pivotal role in partnering with our Sales and Finance teams, aiding in commercial decision-making and enhancing process controls. Enjoy the benefits of a hybrid working model while contributing to the growth of a market-leading SME that heavily invests in technology and its people. Joining a well-established team alongside a Qualified Finance Director, your responsibilities will include, but are not limited to: Monthly submission and reporting of Management accounts. Timely and accurate production of audited accounts to strict deadlines. Generation of precise short-range forecasts. Providing commentary and insight on variances and their drivers. Budgeting and Forecasting. Preparation of a comprehensive budget pack and periodic forecasts, including sensitivity analysis for key drivers and assumptions. Monitoring and reporting on departmental expenditures, offering financial support to cost centre managers. Cash flow forecasting and modelling to manage payments and review business scenarios. Involvement in all financial aspects of commercial proposals, making recommendations based on costs and revenues. Maintaining accuracy and integrity of manufacturing and supply costs within the estimating system. Effective oversight of current process controls to maintain account margin throughout the supply lifecycle. Improving accuracy and quality within the sales/estimating proposal process through ongoing reviews. Enhancing and overseeing the sales procedure by reviewing and developing process flows for long-term customer margin improvement. Developing and maintaining a robust management system for all processes associated with the technical services team. Ensuring decision-makers understand the financial implications of their actions and potential projects. Recommending and evaluating opportunities to reduce costs across the business. The company offers an attractive package, including Pension, Private Medical, Death in Service, 25 days holiday, and an annual profit-sharing scheme. As the business grows, they seek an individual who is eager to progress and take on more responsibilities in the Accounting team. The ideal candidate will be an experienced Management Accountant (Qualified or QBE) with a background in Manufacturing. Excellent communication skills are crucial, with the ability to explain financial information to non-financial staff. To initiate a confidential conversation, please forward your CV to Martin. Medlock Partners is a professional services recruitment specialist operating in the Northwest of England. We are proud to be an equal opportunities employer, welcoming applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note that our advertisements use years of experience and salary levels as a guide, and we are open to considering applications from all candidates who can demonstrate the skills necessary for the role. If you do not hear from us within 48 hours, please assume that your application has been unsuccessful on this occasion.
Apr 28, 2024
Full time
An integral part of the Finance team Pension and Private Medical Annual profit share scheme. Medlock Partners is pleased to announce that we have been retained by an outstanding market-leading Manufacturer seeking an experienced Management Accountant to join their expanding £30 million turnover business. In this dynamic role, you will collaborate with an impressive Finance Director and contribute to a variety of responsibilities. As a Management Accountant, your primary focus will be to deliver timely and accurate management information, ensuring robust financial controls, and supporting senior management in decision-making processes. You will play a pivotal role in partnering with our Sales and Finance teams, aiding in commercial decision-making and enhancing process controls. Enjoy the benefits of a hybrid working model while contributing to the growth of a market-leading SME that heavily invests in technology and its people. Joining a well-established team alongside a Qualified Finance Director, your responsibilities will include, but are not limited to: Monthly submission and reporting of Management accounts. Timely and accurate production of audited accounts to strict deadlines. Generation of precise short-range forecasts. Providing commentary and insight on variances and their drivers. Budgeting and Forecasting. Preparation of a comprehensive budget pack and periodic forecasts, including sensitivity analysis for key drivers and assumptions. Monitoring and reporting on departmental expenditures, offering financial support to cost centre managers. Cash flow forecasting and modelling to manage payments and review business scenarios. Involvement in all financial aspects of commercial proposals, making recommendations based on costs and revenues. Maintaining accuracy and integrity of manufacturing and supply costs within the estimating system. Effective oversight of current process controls to maintain account margin throughout the supply lifecycle. Improving accuracy and quality within the sales/estimating proposal process through ongoing reviews. Enhancing and overseeing the sales procedure by reviewing and developing process flows for long-term customer margin improvement. Developing and maintaining a robust management system for all processes associated with the technical services team. Ensuring decision-makers understand the financial implications of their actions and potential projects. Recommending and evaluating opportunities to reduce costs across the business. The company offers an attractive package, including Pension, Private Medical, Death in Service, 25 days holiday, and an annual profit-sharing scheme. As the business grows, they seek an individual who is eager to progress and take on more responsibilities in the Accounting team. The ideal candidate will be an experienced Management Accountant (Qualified or QBE) with a background in Manufacturing. Excellent communication skills are crucial, with the ability to explain financial information to non-financial staff. To initiate a confidential conversation, please forward your CV to Martin. Medlock Partners is a professional services recruitment specialist operating in the Northwest of England. We are proud to be an equal opportunities employer, welcoming applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note that our advertisements use years of experience and salary levels as a guide, and we are open to considering applications from all candidates who can demonstrate the skills necessary for the role. If you do not hear from us within 48 hours, please assume that your application has been unsuccessful on this occasion.
About The Role Role Overview: The role is responsible for managing the Field Service Engineers (FSE's) resource diary. Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm based in the office. Key Responsibilities: Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Ensure all procedures are followed, along with monitoring the engineer's response to service calls received during the course of their duties Ensure that any complaints received are dealt with in a professional manner and all actions taken reported to relevant Management Carry out any other duties as requested by Management Highlight any Training requirements for Engineers Booking of engineering resource / Logistics / Travel Raising of accurate escalations in a timely manner Relationship management with the FSE's. Weekly Touch-point meetings, reports and chairing of conference calls. Desirable Skills: Experience of incident based ticketing systems Working closely with the Customer Service Manager to develop process and best practice. Experience of CRM systems, (desirable to be Microsoft Dynamics) Experience of SAP (desirable) Experience of working in an AV / VC technology arena Previous Customer Service experience About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Apr 28, 2024
Full time
About The Role Role Overview: The role is responsible for managing the Field Service Engineers (FSE's) resource diary. Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm based in the office. Key Responsibilities: Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Ensure all procedures are followed, along with monitoring the engineer's response to service calls received during the course of their duties Ensure that any complaints received are dealt with in a professional manner and all actions taken reported to relevant Management Carry out any other duties as requested by Management Highlight any Training requirements for Engineers Booking of engineering resource / Logistics / Travel Raising of accurate escalations in a timely manner Relationship management with the FSE's. Weekly Touch-point meetings, reports and chairing of conference calls. Desirable Skills: Experience of incident based ticketing systems Working closely with the Customer Service Manager to develop process and best practice. Experience of CRM systems, (desirable to be Microsoft Dynamics) Experience of SAP (desirable) Experience of working in an AV / VC technology arena Previous Customer Service experience About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Facilities Helpdesk and Performance Manager- 55k- Permanent- London West End My client a leading Facilities and Maintenance Provider are currently recruiting for an experienced Facilities Helpdesk Manager to join and lead a team on a prestigious contract in London. Monday to Friday 8.00-17.00 Facilities Helpdesk Management leading a Helpdesk Team Raising Purchase Orders PPMs Liasing with Engineers Internal monthly reports on QHSE, finance and strategy Manage the communication for the account, from weekly updates through to regular flow through of communications Ensure all new hires are processed effective Responsible for the management of the helpdesk function, to include (but not exclusive to) Line management of all helpdesk employees Managing the end to end process of reactive call management. Including logging of the work, follow through with the operational teams, uploading of documentation, customer expectation management, communication with the customer through the journey, closing the job in the system Managing excellence levels of customer service throughout the journey Managing the Planned Maintenance scheduling and distribution to site teams. Logging closure with correct documentation and compliance. Helpdesk Reports Improvement plans against poor performing areas. Working directly with operational teams to drive continuous improvement Reviewing trends in data to understand quicker response times Building process, procedure and governance planning Ensuring adherence to account KPI's and SLA metric
Apr 28, 2024
Full time
Facilities Helpdesk and Performance Manager- 55k- Permanent- London West End My client a leading Facilities and Maintenance Provider are currently recruiting for an experienced Facilities Helpdesk Manager to join and lead a team on a prestigious contract in London. Monday to Friday 8.00-17.00 Facilities Helpdesk Management leading a Helpdesk Team Raising Purchase Orders PPMs Liasing with Engineers Internal monthly reports on QHSE, finance and strategy Manage the communication for the account, from weekly updates through to regular flow through of communications Ensure all new hires are processed effective Responsible for the management of the helpdesk function, to include (but not exclusive to) Line management of all helpdesk employees Managing the end to end process of reactive call management. Including logging of the work, follow through with the operational teams, uploading of documentation, customer expectation management, communication with the customer through the journey, closing the job in the system Managing excellence levels of customer service throughout the journey Managing the Planned Maintenance scheduling and distribution to site teams. Logging closure with correct documentation and compliance. Helpdesk Reports Improvement plans against poor performing areas. Working directly with operational teams to drive continuous improvement Reviewing trends in data to understand quicker response times Building process, procedure and governance planning Ensuring adherence to account KPI's and SLA metric
Administrator Up to £25,000 DOE Canterbury Permanent Monday to Friday 9am - 5:30pm A fantastic opportunity for an Administrator has opened for a driven individual looking to join a long established, market leading company! Duties include: Providing pivotal administrative support to the office. Act as the point of contact and handle customers' individual needs. Assisting Account Managers with general administrative duties. Data management including accurately creating & updating in house CRM records. Assisting other internal departments. To be considered for the Administrator role, you must have/be: Previous administrative experience within a busy office environment. Strong administrative skills. A meticulous attention to detail. Able to work alone and use initiative but also work well in a team. Able to multitask and juggle multiple priorities simultaneously. Computer literate and competent using Microsoft packages (Office, Excel, Word etc). This is a great opportunity for a strong administrator to join an established business! If you are looking for your next long term position in a busy environment then please apply now! This role is being managed by Alarna Stocking, Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
Apr 28, 2024
Full time
Administrator Up to £25,000 DOE Canterbury Permanent Monday to Friday 9am - 5:30pm A fantastic opportunity for an Administrator has opened for a driven individual looking to join a long established, market leading company! Duties include: Providing pivotal administrative support to the office. Act as the point of contact and handle customers' individual needs. Assisting Account Managers with general administrative duties. Data management including accurately creating & updating in house CRM records. Assisting other internal departments. To be considered for the Administrator role, you must have/be: Previous administrative experience within a busy office environment. Strong administrative skills. A meticulous attention to detail. Able to work alone and use initiative but also work well in a team. Able to multitask and juggle multiple priorities simultaneously. Computer literate and competent using Microsoft packages (Office, Excel, Word etc). This is a great opportunity for a strong administrator to join an established business! If you are looking for your next long term position in a busy environment then please apply now! This role is being managed by Alarna Stocking, Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
Job Title: Administrator Reports To: Broking Operations Manager Role Purpose/Description: To support the Senior Management and Sales Team in developing their business by: Assisting them in the conversion of new business, service of existing accounts and retention of renewals. Supporting the other team members as required. Providing advice and assistance as necessary. Responsibilities: Respond positively to all enquiries received from AE's, Clients and underwriters in a courteous and helpful manner. Develop effective working relationships with AE's and underwriters Ensure that Acturis records are created and/or maintained for all clients. Ensure quotations obtained are in-line with the broking strategy. Complete administration duties as required including issuing invoices and insurance documents. Ensure that renewals are processed according to documented procedures and within appropriate timescales. Ensure all outstanding actions are recorded appropriately within the system diary and followed up accordingly. Liaise with accounts department to assist with the credit control process. Assist the team with claim notifications. Ensure that any enquiries that are not within your skill set or experience are quickly referred and followed up. In addition: Assist other team members with any duties to ensure smooth running of the office. Positively promote the services of the company Other duties and responsibilities as may be required. Measures: Feedback from the team & Customers Premium/Income achieved New business conversion Renewal retention Accuracy of Data Input Accuracy of Documentation Complaints Maintenance of Diary Promptness in dealing with correspondence Promptness in returning telephone calls Key Skills/Behaviours: Positive approach to tasks Good communicator in all media Planning & organisational skills Negotiation & objection handling skills IT skills Good working knowledge of Word, Excel, Acturis and Outlook
Apr 28, 2024
Full time
Job Title: Administrator Reports To: Broking Operations Manager Role Purpose/Description: To support the Senior Management and Sales Team in developing their business by: Assisting them in the conversion of new business, service of existing accounts and retention of renewals. Supporting the other team members as required. Providing advice and assistance as necessary. Responsibilities: Respond positively to all enquiries received from AE's, Clients and underwriters in a courteous and helpful manner. Develop effective working relationships with AE's and underwriters Ensure that Acturis records are created and/or maintained for all clients. Ensure quotations obtained are in-line with the broking strategy. Complete administration duties as required including issuing invoices and insurance documents. Ensure that renewals are processed according to documented procedures and within appropriate timescales. Ensure all outstanding actions are recorded appropriately within the system diary and followed up accordingly. Liaise with accounts department to assist with the credit control process. Assist the team with claim notifications. Ensure that any enquiries that are not within your skill set or experience are quickly referred and followed up. In addition: Assist other team members with any duties to ensure smooth running of the office. Positively promote the services of the company Other duties and responsibilities as may be required. Measures: Feedback from the team & Customers Premium/Income achieved New business conversion Renewal retention Accuracy of Data Input Accuracy of Documentation Complaints Maintenance of Diary Promptness in dealing with correspondence Promptness in returning telephone calls Key Skills/Behaviours: Positive approach to tasks Good communicator in all media Planning & organisational skills Negotiation & objection handling skills IT skills Good working knowledge of Word, Excel, Acturis and Outlook
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 28, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
The Role You will be in charge of managing both media / digital advertising agency and client relationships providing best in class customer service. Managing and growing regional accounts through building strong commercial relationships. You will ensure digital campaigns are set up smoothly, presenting mid campaign reviews and providing insight and seeking up weight opportunities where possible click apply for full job details
Apr 28, 2024
Full time
The Role You will be in charge of managing both media / digital advertising agency and client relationships providing best in class customer service. Managing and growing regional accounts through building strong commercial relationships. You will ensure digital campaigns are set up smoothly, presenting mid campaign reviews and providing insight and seeking up weight opportunities where possible click apply for full job details
Blinds and Curtains Installer - £25,000-£35,000+ earnings p/a APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Are you looking for additional income? With flexible hours that work alongside other commitments? As a Hillary's advisor you can work either part or full time and still benefit from high earning potential. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. Once manufactured, we will send the product out ready to install at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Experienced Advisors, Trainers and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY It is essential that you are able to deliver a professional service from your very first day and with our experience and knowledge, we have created the complete starter package at the best deal possible. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. To help you start your business we also have a range of payment options available.
Apr 28, 2024
Full time
Blinds and Curtains Installer - £25,000-£35,000+ earnings p/a APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Are you looking for additional income? With flexible hours that work alongside other commitments? As a Hillary's advisor you can work either part or full time and still benefit from high earning potential. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. Once manufactured, we will send the product out ready to install at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Experienced Advisors, Trainers and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY It is essential that you are able to deliver a professional service from your very first day and with our experience and knowledge, we have created the complete starter package at the best deal possible. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. To help you start your business we also have a range of payment options available.
Company Description SGS provide the worlds most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards. At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for: Competitive pension scheme + Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays. An additional day off for your birthday Discounted Gym Membership Retailer Discounts Access to electric vehicle leasing scheme (subject to eligibility criteria) Enhanced maternity/paternity and adoption pay. Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Job Description We are currently seeking an experienced and dynamic Business Development Manager to join our team. The successful candidate will be responsible for identifying and pursuing new business opportunities, building and maintaining customer relationships, and driving the growth of the company. Responsibilities: Develop and nurture relationships with customers. Act as the main point of contact between these customers and SGS. Carry out quarterly, half yearly, annual reviews with each customer. Understand and document each customers business needs and goals. Document, and implement an account development plan for each customer. To include account retention, and growth strategies, unique and tailored to each customer. Identify opportunities to upsell or cross-sell services. Aligning SGS offers with customers objectives. To ensure SGS is considered by customers to be a critical supplier and partner. Qualifications Essential Sales qualification, or time served to demonstrate experience Full clean driving licence for use in the UK Significant experience in a highly technical B2B environment. Experience working in an environment aligned to the technical aspects of this role. Experience working successfully within a performance measured CRM based sales environment. In depth understanding of the market or a similar transferrable market sector. Strong sales focus with a drive to succeed identifying and securing new business. Able to report objectively and regularly on opportunities and individual performance via CRM. Knowledge of IT systems, particularly MS Office applications and CRM Systems. Desirable Understanding of market drivers in the Testing, Inspection and Certification (TIC) sector. Experience with budgeting and sales forecasting Educated to degree level (or equivalent) in a relevant scientific, technical, engineering discipline Project Management qualification such as Prince2, Six Sigma, CAPM, PMP Customer Service qualification such as NVQ, Practitioner, Institute of Customer Service Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days. JBRP1_UKTJ
Apr 28, 2024
Full time
Company Description SGS provide the worlds most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards. At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for: Competitive pension scheme + Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays. An additional day off for your birthday Discounted Gym Membership Retailer Discounts Access to electric vehicle leasing scheme (subject to eligibility criteria) Enhanced maternity/paternity and adoption pay. Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Job Description We are currently seeking an experienced and dynamic Business Development Manager to join our team. The successful candidate will be responsible for identifying and pursuing new business opportunities, building and maintaining customer relationships, and driving the growth of the company. Responsibilities: Develop and nurture relationships with customers. Act as the main point of contact between these customers and SGS. Carry out quarterly, half yearly, annual reviews with each customer. Understand and document each customers business needs and goals. Document, and implement an account development plan for each customer. To include account retention, and growth strategies, unique and tailored to each customer. Identify opportunities to upsell or cross-sell services. Aligning SGS offers with customers objectives. To ensure SGS is considered by customers to be a critical supplier and partner. Qualifications Essential Sales qualification, or time served to demonstrate experience Full clean driving licence for use in the UK Significant experience in a highly technical B2B environment. Experience working in an environment aligned to the technical aspects of this role. Experience working successfully within a performance measured CRM based sales environment. In depth understanding of the market or a similar transferrable market sector. Strong sales focus with a drive to succeed identifying and securing new business. Able to report objectively and regularly on opportunities and individual performance via CRM. Knowledge of IT systems, particularly MS Office applications and CRM Systems. Desirable Understanding of market drivers in the Testing, Inspection and Certification (TIC) sector. Experience with budgeting and sales forecasting Educated to degree level (or equivalent) in a relevant scientific, technical, engineering discipline Project Management qualification such as Prince2, Six Sigma, CAPM, PMP Customer Service qualification such as NVQ, Practitioner, Institute of Customer Service Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days. JBRP1_UKTJ
We are looking for a Business Development professional with a technical sales background in laser cutting and pressing. You will identify new customers, secure new business and ensure continued growth by developing these customers to their maximum potential. This is predominantly a new business development role, but you will also manage some existing customer accounts. You will understand the companies offerings and will include regular external customer interaction. This is a national role, predominantly securing the market in the North of England. Spending 3-4 days a week out on the road, visiting customers and prospecting. ABOUT THE ROLE: Develop new business opportunities, prospecting potential new customers and also visiting current key customers Present, sell and translate the company capabilities in laser cutting and pressing Working to targets to help increase the profitability of the company Ensure customer requirements are fully understood and documented to enable accurate quotations Establish and develop strategic relationships with key customer accounts Responsible for your own sales budget within general engineering sectors To provide weekly / monthly sales reports as required. ABOUT YOU: A proven track record within sales, new business development and account management Sound engineering knowledge, in particular Laser, Press, sheet metal and fabrication Full UK driving licence with the ability to visit clients, sites, customers and events nationwide Being the face of the business to represent the company in a professional manner A flexible approach to be able to adapt to changing and challenging requirements Excellent interpersonal and communication skills with the ability to communicate at all levels Ability to remain focused on Quality and consistently reiterate its importance to others Strong problem-solving skills and the ability to generate innovative concepts and ideas WHAT WE OFFER: A culture of shared values, goals, attitudes and business growth Competitive salary 33 days holiday (including statutory Public Holidays) Secure onsite free parking Life Assurance plan (Death in Service) Monthly Prize Draw Company pension plan Reduced gym membership Healthcare Scheme Colleague Referral Programme: we pay you for successfully referring people to join our team Company wide initiatives to share in our future success A blend of training to support your career development WORKING HOURS: 37.5 hours per week Monday - Friday (1500 finish on Friday) JBRP1_UKTJ
Apr 28, 2024
Full time
We are looking for a Business Development professional with a technical sales background in laser cutting and pressing. You will identify new customers, secure new business and ensure continued growth by developing these customers to their maximum potential. This is predominantly a new business development role, but you will also manage some existing customer accounts. You will understand the companies offerings and will include regular external customer interaction. This is a national role, predominantly securing the market in the North of England. Spending 3-4 days a week out on the road, visiting customers and prospecting. ABOUT THE ROLE: Develop new business opportunities, prospecting potential new customers and also visiting current key customers Present, sell and translate the company capabilities in laser cutting and pressing Working to targets to help increase the profitability of the company Ensure customer requirements are fully understood and documented to enable accurate quotations Establish and develop strategic relationships with key customer accounts Responsible for your own sales budget within general engineering sectors To provide weekly / monthly sales reports as required. ABOUT YOU: A proven track record within sales, new business development and account management Sound engineering knowledge, in particular Laser, Press, sheet metal and fabrication Full UK driving licence with the ability to visit clients, sites, customers and events nationwide Being the face of the business to represent the company in a professional manner A flexible approach to be able to adapt to changing and challenging requirements Excellent interpersonal and communication skills with the ability to communicate at all levels Ability to remain focused on Quality and consistently reiterate its importance to others Strong problem-solving skills and the ability to generate innovative concepts and ideas WHAT WE OFFER: A culture of shared values, goals, attitudes and business growth Competitive salary 33 days holiday (including statutory Public Holidays) Secure onsite free parking Life Assurance plan (Death in Service) Monthly Prize Draw Company pension plan Reduced gym membership Healthcare Scheme Colleague Referral Programme: we pay you for successfully referring people to join our team Company wide initiatives to share in our future success A blend of training to support your career development WORKING HOURS: 37.5 hours per week Monday - Friday (1500 finish on Friday) JBRP1_UKTJ
KHIPU Networks have an exciting opportunity for an Business Development Executive to join the team. Location: Fleet, Hampshire Salary: Competitive + Benefits (dependent on experience) Job Type: Permanent, Full-Time About Us: KHIPU Networks is an award-winning and highly successful Cyber Security company based in the UK and Africa. We offer outstanding opportunities for candidates of all levels within a dynamic and flexible working environment. Founded in 2005, KHIPU Networks' ethos has always been to work in partnership with customers, to understand their environments and challenges so that we can design and deploy Best-of-Breed' solutions that enable them to meet their strategic goals. Business Development Executive - The Role: KHIPU are looking for a Business Development Executive (Internal Sales) to be office based in Fleet, Hampshire. This role will join the New Business Development Team, who are part of the Global Sales Team. An ideal role for a target driven and motivated individual looking to develop their career in sales. The individual will have the responsibility for generating net new qualified opportunities through structured sales paths, securing webinar attendees and face-to-face qualified project meetings about the products and services. Also, generating opportunities for their Regional Account Managers who are a part of the UK Sales Team. The Internal Sales Team has a critical role in generating a pipeline of net new opportunities supported by marketing activity. The organisation runs a dynamic and modern approach to lead generation incorporating the latest web tools, email campaigns, social media and telephony. This role is a fantastic opportunity to develop key sales skills within a business-to-business environment and grow into a Regional Account Manager. The individual will need to be a confident person who thrives on working in a highly demanding environment, as they'll be expected to hit the ground running on the phone in this role. The goal is to qualify projects and generate net new business for the Regional Account Managers. Full training will be provided. Business Development Executive - Key Responsibilities: - Exceed daily, weekly and monthly KPI's and value targets - Making at least 70 call attempts each day - Encouraging prospects and customers to attend KHIPU workshops/event/webinars - Hitting of annual and quarterly targets - Proactively managing prospects to generate net new leads via an Online CRM system - Phone selling the leading next generation IT networking and Cyber Security Solution - Using an Online CRM system to log all client information, following KHIPU internal processes. - Composing email follow ups to support marketing campaigns and events - Be ready to Smile and Dial Business Development Executive - You: - Previous experience working within a cold calling environment is essential - Knowledge and experience of selling our product portfolio is desirable. - Ability to work well under pressure and be target driven - A self-motivated professional who is confident to pick up the phone and speak to businesses within relevant markets (UK) - An excellent communicator, both written and verbal - A real self-starter who has a genuine passion for businesses and how they operate - A driven character who thrives in a growing environment - Maintain a professional and polite disposition at all times - Have a good understanding of MS office - Enjoy working within a team, where hard work is rewarding Business Development Executive - Benefits: KHIPU Networks offer a competitive salary and extensive training alongside a range of extensive benefits including: - Uncapped commission structure - 26 days' annual leave entitlement, rising with service - Private health care policy - 5% pension contributions - Life Insurance policy - Cycle to Work Scheme - Numerous company events throughout the year - Regular team building activities throughout the year - Company laptop KHIPU Networks aim to provide a flexible work-life balance, equal opportunities and are constantly evolving to ensure continuous career development. To submit your CV for this exciting Business Development Executive opportunity, please click Apply' now! JBRP1_UKTJ
Apr 28, 2024
Full time
KHIPU Networks have an exciting opportunity for an Business Development Executive to join the team. Location: Fleet, Hampshire Salary: Competitive + Benefits (dependent on experience) Job Type: Permanent, Full-Time About Us: KHIPU Networks is an award-winning and highly successful Cyber Security company based in the UK and Africa. We offer outstanding opportunities for candidates of all levels within a dynamic and flexible working environment. Founded in 2005, KHIPU Networks' ethos has always been to work in partnership with customers, to understand their environments and challenges so that we can design and deploy Best-of-Breed' solutions that enable them to meet their strategic goals. Business Development Executive - The Role: KHIPU are looking for a Business Development Executive (Internal Sales) to be office based in Fleet, Hampshire. This role will join the New Business Development Team, who are part of the Global Sales Team. An ideal role for a target driven and motivated individual looking to develop their career in sales. The individual will have the responsibility for generating net new qualified opportunities through structured sales paths, securing webinar attendees and face-to-face qualified project meetings about the products and services. Also, generating opportunities for their Regional Account Managers who are a part of the UK Sales Team. The Internal Sales Team has a critical role in generating a pipeline of net new opportunities supported by marketing activity. The organisation runs a dynamic and modern approach to lead generation incorporating the latest web tools, email campaigns, social media and telephony. This role is a fantastic opportunity to develop key sales skills within a business-to-business environment and grow into a Regional Account Manager. The individual will need to be a confident person who thrives on working in a highly demanding environment, as they'll be expected to hit the ground running on the phone in this role. The goal is to qualify projects and generate net new business for the Regional Account Managers. Full training will be provided. Business Development Executive - Key Responsibilities: - Exceed daily, weekly and monthly KPI's and value targets - Making at least 70 call attempts each day - Encouraging prospects and customers to attend KHIPU workshops/event/webinars - Hitting of annual and quarterly targets - Proactively managing prospects to generate net new leads via an Online CRM system - Phone selling the leading next generation IT networking and Cyber Security Solution - Using an Online CRM system to log all client information, following KHIPU internal processes. - Composing email follow ups to support marketing campaigns and events - Be ready to Smile and Dial Business Development Executive - You: - Previous experience working within a cold calling environment is essential - Knowledge and experience of selling our product portfolio is desirable. - Ability to work well under pressure and be target driven - A self-motivated professional who is confident to pick up the phone and speak to businesses within relevant markets (UK) - An excellent communicator, both written and verbal - A real self-starter who has a genuine passion for businesses and how they operate - A driven character who thrives in a growing environment - Maintain a professional and polite disposition at all times - Have a good understanding of MS office - Enjoy working within a team, where hard work is rewarding Business Development Executive - Benefits: KHIPU Networks offer a competitive salary and extensive training alongside a range of extensive benefits including: - Uncapped commission structure - 26 days' annual leave entitlement, rising with service - Private health care policy - 5% pension contributions - Life Insurance policy - Cycle to Work Scheme - Numerous company events throughout the year - Regular team building activities throughout the year - Company laptop KHIPU Networks aim to provide a flexible work-life balance, equal opportunities and are constantly evolving to ensure continuous career development. To submit your CV for this exciting Business Development Executive opportunity, please click Apply' now! JBRP1_UKTJ
Accounts Executive - Fully office based - Monday to Friday 9-5.30pm Salary £27,000 per annum. The Job We are looking to recruit an Accounts Coordinator reporting to the Account Manager. The purpose of the role will be to support by connecting with key business executives and provide professional administrative support and identify improvements. Responsibilities Receive and book in system return items from customers. Work across several databases/systems (DPD/Orbit/Service base/Phone check) Monitor and pass stock to processing team. Monitor and manage quarantined/processed stock (pass to processing team, control salvage stock transfer) Perform month end invoicing process and liaise with Accounts department. Administrative work: Update & Monitor activity tracker report, daily 'WIP' reports, manage claims in Orbit. Create orders in service base. Answer customer support phone line and liaise with customers. Liaise with client's customer care team to support them with information. Managing database records, drafting status reports, updating process handbooks. Maintaining equipment across department, including scanners, printers, telephone, and other required consumables. Essential Skills and Attributes Administrative skills: o Excellent due diligence o Quality focus o Excellent communication skills both written and oral. o Research skills. o Experience in analysing information. o Ability to prioritise and problem solve. o Presentation/document skills Proficient level of Excel, Word, and Outlook skills Previous experience in an administrative role for a minimum of 6 months Previous experience in Customer Care role would be preferred but not essential. Benefits to you 20 days holiday (increasing a day per annum on completion of 2 years employment to a maximum of 25 days). Annual leave years entitlement is from 1st January to 31st December. Pension Scheme Enrolment into the Death in Service Scheme Paid breaks twice a day and provide provisions for breakfast and lunch. Beverages and fruit at break times Employee discount on a mobile handset 5 days full sick pay All-inclusive Company outings and Christmas events £500 referral payment for new staff recommendations (on completion of probationary period) Moden and comfortable working environment.
Apr 28, 2024
Full time
Accounts Executive - Fully office based - Monday to Friday 9-5.30pm Salary £27,000 per annum. The Job We are looking to recruit an Accounts Coordinator reporting to the Account Manager. The purpose of the role will be to support by connecting with key business executives and provide professional administrative support and identify improvements. Responsibilities Receive and book in system return items from customers. Work across several databases/systems (DPD/Orbit/Service base/Phone check) Monitor and pass stock to processing team. Monitor and manage quarantined/processed stock (pass to processing team, control salvage stock transfer) Perform month end invoicing process and liaise with Accounts department. Administrative work: Update & Monitor activity tracker report, daily 'WIP' reports, manage claims in Orbit. Create orders in service base. Answer customer support phone line and liaise with customers. Liaise with client's customer care team to support them with information. Managing database records, drafting status reports, updating process handbooks. Maintaining equipment across department, including scanners, printers, telephone, and other required consumables. Essential Skills and Attributes Administrative skills: o Excellent due diligence o Quality focus o Excellent communication skills both written and oral. o Research skills. o Experience in analysing information. o Ability to prioritise and problem solve. o Presentation/document skills Proficient level of Excel, Word, and Outlook skills Previous experience in an administrative role for a minimum of 6 months Previous experience in Customer Care role would be preferred but not essential. Benefits to you 20 days holiday (increasing a day per annum on completion of 2 years employment to a maximum of 25 days). Annual leave years entitlement is from 1st January to 31st December. Pension Scheme Enrolment into the Death in Service Scheme Paid breaks twice a day and provide provisions for breakfast and lunch. Beverages and fruit at break times Employee discount on a mobile handset 5 days full sick pay All-inclusive Company outings and Christmas events £500 referral payment for new staff recommendations (on completion of probationary period) Moden and comfortable working environment.
Location Holborn Store Support Centre, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT Hours Full-time Contract-Type Permanent Areas of business Sainsbury's Tech Closing date 2024/05/:00:00 Job ID 231969 Job Description We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you'll realise that ours is a modern software engineering environment because it has to be. We've made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech. As Senior Product Manager in Supply Chain, you'll focus on understanding, anticipating and exceeding customer product needs, creating opportunities to add broad appeal to customers and championing their long-term vision to support our business strategy. Always considering the market context, you'll clearly articulate the business benefit of potential and current products, while tracking both effort and value delivery, to identify opportunities for cost reduction and quality improvement. You'll utilise a variety of techniques to develop your understanding of the tech landscape and customer expectations of technology, using product metrics to prioritise their specific product roadmap effectively and seeking out data and insights to allow you to make informed decisions. This enables us to put the right tools in our colleagues' hands to power a global supply chain. Whether it's wine from New Zealand or milk from the local dairy farm, our tech performs. We solve problems at scale. We process billions of records, predicting and planning to make our customers lives easier. We keep our warehouses and stores operating smoothly around the clock, because what's important to our customers, is important to us. Every week we move millions of products to our customers at record speeds. Brilliant customer experiences at this kind of pace, require fresh and appealing products to be available whenever and however our customers shop with us. And in this area of our business, we help to make sure that happens. By engineering innovative, smart technology, we put the tools in our colleagues' hands to power a global supply chain. Whether it's wine from New Zealand or milk from the local dairy farm, our tech performs. We solve problems at scale. We process billions of records, predicting and planning to make our customers lives easier. We keep our warehouses and stores operating smoothly around the clock, because what's important to our customers, is important to us. More about the role You'll support the strategy and develop specific roadmaps and backlogs for products, building in complete end to end customer experiences that deliver on agreed product metrics (OKRs) You'll own the customer and business value for specific products, including securing support through the appropriate process and relevant technology teams Accountable for end-to-end delivery in product management for specific products, ensuring activity is prioritised in line with the agreed product goals and metrics You'll maintain a realistic 90-day roadmap, as well as a prioritised, estimated FY backlog and regularly communicating progress, proactively managing risks/issues to remove blockers Lead the collaboration within both the core family team, other product teams and 3rd parties to launch new product features, maximising re-use across the business Evaluation of potential partner relationships; helping to identify necessary and/or desirable third-party technology to evaluate and select vendors You'll support the communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues More about you Knowledge and understanding of a Supply Chain and Retail business and the technology landscape, and how to maximise the value that products can and will add Understanding of Agile delivery and modern engineering team practices Knowledge of technical product development principles and methodologies Ability to translate business goals, technology strategy and market knowledge into a product roadmap that prioritises delivery of value and enables future business agility Anticipating risks and opportunities, responding to escalations at pace and coaching others to find solutions based on your expertise Ability to switch between strategic visioning and getting into the detail, being the authority in all aspects of your product Awareness of existing and future stacks/interfaces for the product and how to develop these so they work seamlessly for customers and colleagues A high level of team contribution, seek opportunities to provide input and support across the team and outside core areas of focus An awareness of how on data is used across our business Comfortable with dealing with ambiguity in order to cut through issues and solve complex problems Understanding of Key Performance Metric Indicators (KPI metrics) and how they are used to support business processes Ability to address priority challenges and decisions in a calm, pragmatic and professional manner Ability to navigate across multiple domains to help secure requirements, stakeholder relationships, and key technical solutions. Experience with working with both onshore and offshore teams As well as lots of on-the-job training and endless opportunities, you'll get: Colleague discount across our multi-brands - Sainsbury's, Argos, Tu and Habitat Pension plan Special offers on gym memberships, restaurants, holidays, retail vouchers and more Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals. We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
Apr 28, 2024
Full time
Location Holborn Store Support Centre, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT Hours Full-time Contract-Type Permanent Areas of business Sainsbury's Tech Closing date 2024/05/:00:00 Job ID 231969 Job Description We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you'll realise that ours is a modern software engineering environment because it has to be. We've made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech. As Senior Product Manager in Supply Chain, you'll focus on understanding, anticipating and exceeding customer product needs, creating opportunities to add broad appeal to customers and championing their long-term vision to support our business strategy. Always considering the market context, you'll clearly articulate the business benefit of potential and current products, while tracking both effort and value delivery, to identify opportunities for cost reduction and quality improvement. You'll utilise a variety of techniques to develop your understanding of the tech landscape and customer expectations of technology, using product metrics to prioritise their specific product roadmap effectively and seeking out data and insights to allow you to make informed decisions. This enables us to put the right tools in our colleagues' hands to power a global supply chain. Whether it's wine from New Zealand or milk from the local dairy farm, our tech performs. We solve problems at scale. We process billions of records, predicting and planning to make our customers lives easier. We keep our warehouses and stores operating smoothly around the clock, because what's important to our customers, is important to us. Every week we move millions of products to our customers at record speeds. Brilliant customer experiences at this kind of pace, require fresh and appealing products to be available whenever and however our customers shop with us. And in this area of our business, we help to make sure that happens. By engineering innovative, smart technology, we put the tools in our colleagues' hands to power a global supply chain. Whether it's wine from New Zealand or milk from the local dairy farm, our tech performs. We solve problems at scale. We process billions of records, predicting and planning to make our customers lives easier. We keep our warehouses and stores operating smoothly around the clock, because what's important to our customers, is important to us. More about the role You'll support the strategy and develop specific roadmaps and backlogs for products, building in complete end to end customer experiences that deliver on agreed product metrics (OKRs) You'll own the customer and business value for specific products, including securing support through the appropriate process and relevant technology teams Accountable for end-to-end delivery in product management for specific products, ensuring activity is prioritised in line with the agreed product goals and metrics You'll maintain a realistic 90-day roadmap, as well as a prioritised, estimated FY backlog and regularly communicating progress, proactively managing risks/issues to remove blockers Lead the collaboration within both the core family team, other product teams and 3rd parties to launch new product features, maximising re-use across the business Evaluation of potential partner relationships; helping to identify necessary and/or desirable third-party technology to evaluate and select vendors You'll support the communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues More about you Knowledge and understanding of a Supply Chain and Retail business and the technology landscape, and how to maximise the value that products can and will add Understanding of Agile delivery and modern engineering team practices Knowledge of technical product development principles and methodologies Ability to translate business goals, technology strategy and market knowledge into a product roadmap that prioritises delivery of value and enables future business agility Anticipating risks and opportunities, responding to escalations at pace and coaching others to find solutions based on your expertise Ability to switch between strategic visioning and getting into the detail, being the authority in all aspects of your product Awareness of existing and future stacks/interfaces for the product and how to develop these so they work seamlessly for customers and colleagues A high level of team contribution, seek opportunities to provide input and support across the team and outside core areas of focus An awareness of how on data is used across our business Comfortable with dealing with ambiguity in order to cut through issues and solve complex problems Understanding of Key Performance Metric Indicators (KPI metrics) and how they are used to support business processes Ability to address priority challenges and decisions in a calm, pragmatic and professional manner Ability to navigate across multiple domains to help secure requirements, stakeholder relationships, and key technical solutions. Experience with working with both onshore and offshore teams As well as lots of on-the-job training and endless opportunities, you'll get: Colleague discount across our multi-brands - Sainsbury's, Argos, Tu and Habitat Pension plan Special offers on gym memberships, restaurants, holidays, retail vouchers and more Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals. We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
Professional Risks Team Leader Location: Bath Salary: Negotiable We are currently looking for a Professional Risks Team Leader to join the successful and experienced centralised team based out of brand new offices in Bath. Higos prides itself on being a market leading regional broker with a strong reputation of service gathered from over 30 years' and operating from multiple office locations across the South West. The Team Leader is central to these offices and alongside the team will deal with the larger or technical specific businesses associated with professional risks such as accountants, engineers, surveyors, architects, safety providers and many others. Access to various, sometimes unique market wordings and online underwriting systems will give you and the team a strong position in finding the most appropriate insurances to suit a clients demands and needs. In this position you will support & manage your team to achieve the required renewals and new business results whilst adhering to company procedures and regulatory requirements delivering a high standard of customer service. You will promote the business and set behavioural standards while maintaining consistent positivity and approachability and liaising with relevant support functions to ensure your teams needs are met. Promote the values of the business and communicate them. This is a long term and progressive opportunity with a stable and reputable broker. You will need good PI knowledge either from broking or underwriting and enjoy the challenge of being a central point of contact and leading others. The day to day : Meet and deliver against your agreed Renewal Retention and/or New Business Targets, contributing towards the teams overall budget targets & KPI's Complete all roles and tasks as required by your line manager, ensuring you adhere to Higos procedures and policies at all times Creating a customer-led culture where sales and customer standards, discipline, activities, and best practice are delivered. Comply and manage your teams credit control Debt Management - ensure all monies are collected and allocated appropriately and keep line manager informed of any current, potential or perceived problems with bad debt. Manage and prioritise your diaries/tasks, these are to be kept up to date Audit your staff 1 per month and feedback / Carry out Annual and Mid-Year reviews with your team members Manage staffing levels including recruitment Complete any training that is deemed necessary for your role and fully prepare for your regular 1-2-1s and year-end review. Ensure you agree and complete the actions set in line with your development plan. Ensure all training is completed to deadline set for you and your team. Log all training and development on your Continuous Professional Development Plan (CPD) What's on offer: Negotiable basic salary including benefits (Pension, Holidays etc.) Company car allowance Performance related bonus Wide range of additional addon benefits and discounts Your experience: Good working knowledge of Professional Risks Insurances Experience in either Broking or Underwriting or both with PI and/or Financial Lines Insurances A wide knowledge of commerce and industry and familiarity with as well as ability to study the market and forecast economic trends Ability to develop and maintain business contacts and goodwill Excellent interpersonal, written and verbal communication skills Ability to prepare and present reports Pro-active and self-motivated Strong planning and organisation skills to meet deadlines Attention to detail Co-operative and supportive team player
Apr 28, 2024
Full time
Professional Risks Team Leader Location: Bath Salary: Negotiable We are currently looking for a Professional Risks Team Leader to join the successful and experienced centralised team based out of brand new offices in Bath. Higos prides itself on being a market leading regional broker with a strong reputation of service gathered from over 30 years' and operating from multiple office locations across the South West. The Team Leader is central to these offices and alongside the team will deal with the larger or technical specific businesses associated with professional risks such as accountants, engineers, surveyors, architects, safety providers and many others. Access to various, sometimes unique market wordings and online underwriting systems will give you and the team a strong position in finding the most appropriate insurances to suit a clients demands and needs. In this position you will support & manage your team to achieve the required renewals and new business results whilst adhering to company procedures and regulatory requirements delivering a high standard of customer service. You will promote the business and set behavioural standards while maintaining consistent positivity and approachability and liaising with relevant support functions to ensure your teams needs are met. Promote the values of the business and communicate them. This is a long term and progressive opportunity with a stable and reputable broker. You will need good PI knowledge either from broking or underwriting and enjoy the challenge of being a central point of contact and leading others. The day to day : Meet and deliver against your agreed Renewal Retention and/or New Business Targets, contributing towards the teams overall budget targets & KPI's Complete all roles and tasks as required by your line manager, ensuring you adhere to Higos procedures and policies at all times Creating a customer-led culture where sales and customer standards, discipline, activities, and best practice are delivered. Comply and manage your teams credit control Debt Management - ensure all monies are collected and allocated appropriately and keep line manager informed of any current, potential or perceived problems with bad debt. Manage and prioritise your diaries/tasks, these are to be kept up to date Audit your staff 1 per month and feedback / Carry out Annual and Mid-Year reviews with your team members Manage staffing levels including recruitment Complete any training that is deemed necessary for your role and fully prepare for your regular 1-2-1s and year-end review. Ensure you agree and complete the actions set in line with your development plan. Ensure all training is completed to deadline set for you and your team. Log all training and development on your Continuous Professional Development Plan (CPD) What's on offer: Negotiable basic salary including benefits (Pension, Holidays etc.) Company car allowance Performance related bonus Wide range of additional addon benefits and discounts Your experience: Good working knowledge of Professional Risks Insurances Experience in either Broking or Underwriting or both with PI and/or Financial Lines Insurances A wide knowledge of commerce and industry and familiarity with as well as ability to study the market and forecast economic trends Ability to develop and maintain business contacts and goodwill Excellent interpersonal, written and verbal communication skills Ability to prepare and present reports Pro-active and self-motivated Strong planning and organisation skills to meet deadlines Attention to detail Co-operative and supportive team player
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 28, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.