What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs £20 Taxi Contribution for late shifts (post 1am - 5am / Uber) Clothing Allowance Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Financial Incentive based on House Performance (Quarterly) Private Health and Dental Care Life Assurance Day off on your birthday Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Brighton Beach House Set on the seafront with views of the pier, Brighton Beach House spans two floors and features Art Deco inspired interiors, a rooftop terrace and a banana shaped pool specially design by artist David Shrigley. The club menu has been specially created for Brighton, with a focus on seafood while the dining room serves Mediterranean inspired dishes. The club also features fitness facilities including free weights, cardio areas, a sauna and steam room. The Role The General Manager at Soho House will ensure that Soho House provides a warm, safe, secure, inclusive and transparent environment for all members, guests and team members at all times. The General Manager is ultimately responsible for the day to day running of the business, financial performance and member satisfaction, however the role is multi-faceted. The role requires the ability to demonstrate a professional approach, working with a range of managers both within the site as well as support teams including finance, people, membership and health and safety. Main Duties Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values Implementing, overseeing and understanding the commercial viability of your business Effective hands-on day to day management and problem solving both front and back of house operations Performance standards Ensuring all products delivered to members and guests are in line with the company specification. Highlighting and overseeing proactive training for all team members to ensure consistency Demonstrating a commercial ability and awareness to both maximize and celebrate annual events Work with HOD's to ensure departmental budgets are met consistently Ensure that all departments rotas are forecasted, costed and published in line with the company standards To aim, achieve and maintain minimum 90% mystery shopper score in all departments Ensure retention of team members in line with company standards Management expectations and accountabilities Responsibility for feedback, training and development of all managers working at the site. Ensure that the site meets 100% completion yearly for annual reviews Embody, display and proactively drive the companies Pillars and Values Ensure that company policies and standards are maintained consistently by everyone working at the site Ensure that any behaviour from either guests or team members that are not in line with the Soho House Pledge are called out and relevant follow up takes place Scope of authority Senior managers are key in driving products within their respective departments, both new and existing. The General Manager is ultimately responsible for; including and not limited to: food and beverage, accommodation, gym, events, spa and cinema within their site. As the General Manager there is an ultimate responsibility for consistency of deliverables for all products and services Work cohesively with the Head of Operations or Operations Director and support teams on a range of projects and ensuring the ultimate completion for their site. Ensure all team members are fully versed and display the expected behaviours to maintain an inclusive environment Work with local People teams and the Diversity & Inclusion team to ensure the site is delivering and maintaining the Soho House Pledge What we are looking for Up to 3-5 years' experience in a busy hospitality venue within a General Management capacity Innovator and influencer with previous experience managing F&B operations Excellent interpersonal skills and ability to build relationships (internal and external) Strong attention to details Excellent customer service Fluent in English Organised and reliable Ability to work and maximize relationships within a diverse team Computer literacy within Opera, Micros and Adaco advantageous Full understanding of local authority requirements Personal license holder SIA knowledge, understanding and experience Brighton Beach House Opening Hours: Mon - Thurs - 8am - 11pm Fri - Sat - 8am - 1am Sunday - 8am - 1am subject to change kitchen will close earlier Nearest Station (BN2 1AY): Brighton
Apr 29, 2024
Full time
What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs £20 Taxi Contribution for late shifts (post 1am - 5am / Uber) Clothing Allowance Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Financial Incentive based on House Performance (Quarterly) Private Health and Dental Care Life Assurance Day off on your birthday Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Brighton Beach House Set on the seafront with views of the pier, Brighton Beach House spans two floors and features Art Deco inspired interiors, a rooftop terrace and a banana shaped pool specially design by artist David Shrigley. The club menu has been specially created for Brighton, with a focus on seafood while the dining room serves Mediterranean inspired dishes. The club also features fitness facilities including free weights, cardio areas, a sauna and steam room. The Role The General Manager at Soho House will ensure that Soho House provides a warm, safe, secure, inclusive and transparent environment for all members, guests and team members at all times. The General Manager is ultimately responsible for the day to day running of the business, financial performance and member satisfaction, however the role is multi-faceted. The role requires the ability to demonstrate a professional approach, working with a range of managers both within the site as well as support teams including finance, people, membership and health and safety. Main Duties Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values Implementing, overseeing and understanding the commercial viability of your business Effective hands-on day to day management and problem solving both front and back of house operations Performance standards Ensuring all products delivered to members and guests are in line with the company specification. Highlighting and overseeing proactive training for all team members to ensure consistency Demonstrating a commercial ability and awareness to both maximize and celebrate annual events Work with HOD's to ensure departmental budgets are met consistently Ensure that all departments rotas are forecasted, costed and published in line with the company standards To aim, achieve and maintain minimum 90% mystery shopper score in all departments Ensure retention of team members in line with company standards Management expectations and accountabilities Responsibility for feedback, training and development of all managers working at the site. Ensure that the site meets 100% completion yearly for annual reviews Embody, display and proactively drive the companies Pillars and Values Ensure that company policies and standards are maintained consistently by everyone working at the site Ensure that any behaviour from either guests or team members that are not in line with the Soho House Pledge are called out and relevant follow up takes place Scope of authority Senior managers are key in driving products within their respective departments, both new and existing. The General Manager is ultimately responsible for; including and not limited to: food and beverage, accommodation, gym, events, spa and cinema within their site. As the General Manager there is an ultimate responsibility for consistency of deliverables for all products and services Work cohesively with the Head of Operations or Operations Director and support teams on a range of projects and ensuring the ultimate completion for their site. Ensure all team members are fully versed and display the expected behaviours to maintain an inclusive environment Work with local People teams and the Diversity & Inclusion team to ensure the site is delivering and maintaining the Soho House Pledge What we are looking for Up to 3-5 years' experience in a busy hospitality venue within a General Management capacity Innovator and influencer with previous experience managing F&B operations Excellent interpersonal skills and ability to build relationships (internal and external) Strong attention to details Excellent customer service Fluent in English Organised and reliable Ability to work and maximize relationships within a diverse team Computer literacy within Opera, Micros and Adaco advantageous Full understanding of local authority requirements Personal license holder SIA knowledge, understanding and experience Brighton Beach House Opening Hours: Mon - Thurs - 8am - 11pm Fri - Sat - 8am - 1am Sunday - 8am - 1am subject to change kitchen will close earlier Nearest Station (BN2 1AY): Brighton
Lycahealth understand the importance of our workforce, which is why we look for outstanding candidates who share our ethos of striving for excellence and exceeding expectation. Job Summary: Your role as our Front of House Lead will be to promote a culture of excellent Customer Service. You will lead the Front of House administration team with enthusiasm, resourcefulness, initiative and purpose to deliver the best results. In return we offer a professional working environment with a competitive salary and free onsite parking. The normal working week at Lyca Healthcare is 40 Hours and will encompass five 8.5 hour shifts between 7.30am- 8pm Monday-Sunday as determined by the needs of the business. Role and Responsibilities: To ensure all key stakeholders are provided with excellent levels of customer service at Lyca Health. Monitor this through a variety of KPI's such as Patient Satisfaction, Telephone Statistics and 'mystery shopper' initiatives Ensure that relevant information is communicated accurately and promptly whilst ensuring that confidential information is retained and stored in line with company policy in an efficient and effective manner. Engage successfully with patients, visitors, medical professionals, consultants and GP's to ensure their experience is highly positive. Provide leadership to the front of house team and all administration functions. Motivate and empower others to align their efforts to achieve our goals. Person Specification: Excellent communication and interpersonal skills Experience of team leadership including performance management, appraisals and HR processes Previous experience within a high-end healthcare environment Excellent organisational skills Proven ability to effectively lead and empower your team Good IT skills including Word and Excel Demonstrable ability to work under pressure and to deadlines Benefits: Free on Site parking Competitive salary £30,000per annum At Lyca Healthcare we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer. Lycahealth encourage and support the vaccination uptake as this remains the best line of defence against COVID19, keeping both our patients and employees safe. Whilst we make every effort to contact all candidates we often receive a high volume of applications. if you do not receive a reply within 3 weeks, please assume you have not been shortlisted on this occasion. Previous applicants need not apply. Any offers of employment made by Lyca Heathcare for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.
Apr 29, 2024
Full time
Lycahealth understand the importance of our workforce, which is why we look for outstanding candidates who share our ethos of striving for excellence and exceeding expectation. Job Summary: Your role as our Front of House Lead will be to promote a culture of excellent Customer Service. You will lead the Front of House administration team with enthusiasm, resourcefulness, initiative and purpose to deliver the best results. In return we offer a professional working environment with a competitive salary and free onsite parking. The normal working week at Lyca Healthcare is 40 Hours and will encompass five 8.5 hour shifts between 7.30am- 8pm Monday-Sunday as determined by the needs of the business. Role and Responsibilities: To ensure all key stakeholders are provided with excellent levels of customer service at Lyca Health. Monitor this through a variety of KPI's such as Patient Satisfaction, Telephone Statistics and 'mystery shopper' initiatives Ensure that relevant information is communicated accurately and promptly whilst ensuring that confidential information is retained and stored in line with company policy in an efficient and effective manner. Engage successfully with patients, visitors, medical professionals, consultants and GP's to ensure their experience is highly positive. Provide leadership to the front of house team and all administration functions. Motivate and empower others to align their efforts to achieve our goals. Person Specification: Excellent communication and interpersonal skills Experience of team leadership including performance management, appraisals and HR processes Previous experience within a high-end healthcare environment Excellent organisational skills Proven ability to effectively lead and empower your team Good IT skills including Word and Excel Demonstrable ability to work under pressure and to deadlines Benefits: Free on Site parking Competitive salary £30,000per annum At Lyca Healthcare we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer. Lycahealth encourage and support the vaccination uptake as this remains the best line of defence against COVID19, keeping both our patients and employees safe. Whilst we make every effort to contact all candidates we often receive a high volume of applications. if you do not receive a reply within 3 weeks, please assume you have not been shortlisted on this occasion. Previous applicants need not apply. Any offers of employment made by Lyca Heathcare for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.
Job Description Assistant Store Manager in the LEGO Store Battersea Power Station SW11 Are you ready to inspire a team to deliver an outstanding guest experience? Join the LEGO Brand Retail team as an Assistant Store Manager and ensure our brand, vision, and values are exemplified in all store operations and guest interactions. Core Responsibilities Lead by example, ensuring excellent customer service is provided by the team at all time. Collaborate with the Store Manager to deliver results, prioritising time and effort, going beyond goals set by others, and finding motivation in raising store performance to the maximum. Maintain merchandising standards to meet and exceed planned sales and Key Performance Indicator. Supports the Store Manager in achieving excellent Mystery Shopper results and in implementing follow-up action plans when needed. Cultivate a positive team environment that promotes a safe and fun atmosphere. Recruit new members, identify training needs, mentor and develop sales associates and supervisors to ensure a productive and collaborative team. Play your part in our team succeeding The LEGO Group is a family-owned, international business and collaboration shapes everything we do. As an Assistant Store Manager for LEGO Brand Retail you are the face of our company. You and your team will determine our brand's reputation with each guest interaction. LEGO Brand Retail strives to develop relationships with our guests and team members that transcend generations and are as timeless as the products we sell Do you have what it takes? Equivalent, previous work experience in a Retail environment. Proven experience in a retail environment ideally as Assistant Store Manager or Supervisor. Space management and visual merchandising expertise. Effective organisational, verbal and written communication skills, conflict resolution skills. Experience of working with children. Experience in recruitment, selection, training. Financial awareness: loss prevention and cash management, scheduling and payroll management. Physical specifications: constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. Involves lifting. What's in it for you? Here are some of what to expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellness - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based. Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Your workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Apr 28, 2024
Full time
Job Description Assistant Store Manager in the LEGO Store Battersea Power Station SW11 Are you ready to inspire a team to deliver an outstanding guest experience? Join the LEGO Brand Retail team as an Assistant Store Manager and ensure our brand, vision, and values are exemplified in all store operations and guest interactions. Core Responsibilities Lead by example, ensuring excellent customer service is provided by the team at all time. Collaborate with the Store Manager to deliver results, prioritising time and effort, going beyond goals set by others, and finding motivation in raising store performance to the maximum. Maintain merchandising standards to meet and exceed planned sales and Key Performance Indicator. Supports the Store Manager in achieving excellent Mystery Shopper results and in implementing follow-up action plans when needed. Cultivate a positive team environment that promotes a safe and fun atmosphere. Recruit new members, identify training needs, mentor and develop sales associates and supervisors to ensure a productive and collaborative team. Play your part in our team succeeding The LEGO Group is a family-owned, international business and collaboration shapes everything we do. As an Assistant Store Manager for LEGO Brand Retail you are the face of our company. You and your team will determine our brand's reputation with each guest interaction. LEGO Brand Retail strives to develop relationships with our guests and team members that transcend generations and are as timeless as the products we sell Do you have what it takes? Equivalent, previous work experience in a Retail environment. Proven experience in a retail environment ideally as Assistant Store Manager or Supervisor. Space management and visual merchandising expertise. Effective organisational, verbal and written communication skills, conflict resolution skills. Experience of working with children. Experience in recruitment, selection, training. Financial awareness: loss prevention and cash management, scheduling and payroll management. Physical specifications: constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. Involves lifting. What's in it for you? Here are some of what to expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellness - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based. Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Your workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
The Quality Team is responsible for independently assessing the Quality of the services provided by the Chauffeurs and by our Customer Service team. Enabling a virtuous feedback loop between our theories and the outcome of our services provided. A successful candidate will lead a team of quality associates, including mystery shoppers (internal & external) taking journeys and ensuring our standards are met, providing feedback and coaching Chauffeurs at the end of the journey - helping them to achieve the Wheely Standard in the service levels they provide to passengers. The team is also responsible for the quality of customer service, by assessing that the customer service provided by Wheely on all fronts is exceptional, by auditing calls & chats against our rigorous standards. A successful candidate will be obsessed with understanding our customers' mindset and how to delight them with our service. They will perform a detailed analysis of all the data available to them, and brainstorm innovative solutions to overcoming challenges to service excellence. The Head of Quality at Wheely plays a pivotal role in steering the direction and effectiveness of our Quality Assurance efforts. Tasked with upholding the exemplary standards that define the Wheely experience, this leader is at the forefront of ensuring that both our chauffeur and customer service teams not only meet but exceed our rigorous quality benchmarks. What you will be doing Strategic Leadership: Develop and implement comprehensive quality assurance strategies that align with Wheely's mission and customer satisfaction goals. Lead a team of dedicated quality associates, orchestrating a coherent effort to maintain and elevate the Wheelys standards across all services. Quality Evaluation and Improvement: Oversee the independent assessment of services provided by chauffeurs and the customer service team, ensuring consistent adherence to our high standards. Utilize expertise in quality control competencies to analyze customer feedback, identify trends, and make informed recommendations to enhance chauffeur and agent performance. Feedback Loop Management: Foster a culture of continuous improvement by enabling effective feedback loops between theoretical frameworks and service outcomes. Lead the analysis and interpretation of customer insights to refine service delivery methods continually. Partner with peers in other departments to continuously improve the processes, ensuring the passenger expectations are consistently being exceeded. Coaching and Development: Provide direct feedback and coaching to quality associates to ensure that frameworks are followed and all incidents are handled in accordance to expectations. Quality Assurance Oversight: Ensure that all customer interactions, whether through calls, chats, or in-person services, are audited against our stringent quality criteria. Drive initiatives to address any identified gaps, setting new benchmarks for service excellence. Innovation and Adaptation: Stay ahead of luxury industry trends, new technologies, and evolving high end customer expectations. Champion the adoption of innovative tools and methodologies to enhance the quality evaluation process and overall customer experience. Requirements 5+ Proven experience in a quality leadership role, preferably within the luxury service or hospitality sector. Demonstrated expertise in the areas of mystery shopping, data skills, and delivering feedback, with a track record of applying these competencies to improve service quality and customer satisfaction. Exceptional analytical skills, with the ability to derive meaningful insights from complex data sets and translate these into actionable strategies. Strong leadership and team development abilities, with experience managing diverse teams and fostering an environment of continuous improvement and excellence. Advanced emotional intelligence, capable of navigating sensitive feedback scenarios and cultivating a positive, growth-oriented culture. Proficiency in using digital tools and platforms for quality evaluation and feedback delivery, including Looker, MS Excel/Google Sheets, and customer feedback analysis software. Excellent communication and interpersonal skills, with the ability to articulate vision, strategy, and feedback in a clear, constructive, and inspiring manner. C2 level English. The Head of Quality is not just a role but a mission to ensure that every Wheely passenger enjoys an unparalleled service experience that seamlessly blends luxury with reliability and professionalism. If you are driven by the pursuit of excellence and thrive in environments that value innovation, customer-centricity, and continuous improvement, we welcome your application to join us in redefining luxury transportation standards. What we Offer Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours, stock options, and an exceptional range of perks and benefits. Competitive salary and equity package. Medical insurance, including dental services. Life and critical illness insurance. Monthly credit for Wheely journeys. Lunch allowance. Cycle to work scheme. Professional development subsidies. Best-in-class equipment. Wheely has an in-person culture but allows flexible working hours and work from home when needed.
Apr 26, 2024
Full time
The Quality Team is responsible for independently assessing the Quality of the services provided by the Chauffeurs and by our Customer Service team. Enabling a virtuous feedback loop between our theories and the outcome of our services provided. A successful candidate will lead a team of quality associates, including mystery shoppers (internal & external) taking journeys and ensuring our standards are met, providing feedback and coaching Chauffeurs at the end of the journey - helping them to achieve the Wheely Standard in the service levels they provide to passengers. The team is also responsible for the quality of customer service, by assessing that the customer service provided by Wheely on all fronts is exceptional, by auditing calls & chats against our rigorous standards. A successful candidate will be obsessed with understanding our customers' mindset and how to delight them with our service. They will perform a detailed analysis of all the data available to them, and brainstorm innovative solutions to overcoming challenges to service excellence. The Head of Quality at Wheely plays a pivotal role in steering the direction and effectiveness of our Quality Assurance efforts. Tasked with upholding the exemplary standards that define the Wheely experience, this leader is at the forefront of ensuring that both our chauffeur and customer service teams not only meet but exceed our rigorous quality benchmarks. What you will be doing Strategic Leadership: Develop and implement comprehensive quality assurance strategies that align with Wheely's mission and customer satisfaction goals. Lead a team of dedicated quality associates, orchestrating a coherent effort to maintain and elevate the Wheelys standards across all services. Quality Evaluation and Improvement: Oversee the independent assessment of services provided by chauffeurs and the customer service team, ensuring consistent adherence to our high standards. Utilize expertise in quality control competencies to analyze customer feedback, identify trends, and make informed recommendations to enhance chauffeur and agent performance. Feedback Loop Management: Foster a culture of continuous improvement by enabling effective feedback loops between theoretical frameworks and service outcomes. Lead the analysis and interpretation of customer insights to refine service delivery methods continually. Partner with peers in other departments to continuously improve the processes, ensuring the passenger expectations are consistently being exceeded. Coaching and Development: Provide direct feedback and coaching to quality associates to ensure that frameworks are followed and all incidents are handled in accordance to expectations. Quality Assurance Oversight: Ensure that all customer interactions, whether through calls, chats, or in-person services, are audited against our stringent quality criteria. Drive initiatives to address any identified gaps, setting new benchmarks for service excellence. Innovation and Adaptation: Stay ahead of luxury industry trends, new technologies, and evolving high end customer expectations. Champion the adoption of innovative tools and methodologies to enhance the quality evaluation process and overall customer experience. Requirements 5+ Proven experience in a quality leadership role, preferably within the luxury service or hospitality sector. Demonstrated expertise in the areas of mystery shopping, data skills, and delivering feedback, with a track record of applying these competencies to improve service quality and customer satisfaction. Exceptional analytical skills, with the ability to derive meaningful insights from complex data sets and translate these into actionable strategies. Strong leadership and team development abilities, with experience managing diverse teams and fostering an environment of continuous improvement and excellence. Advanced emotional intelligence, capable of navigating sensitive feedback scenarios and cultivating a positive, growth-oriented culture. Proficiency in using digital tools and platforms for quality evaluation and feedback delivery, including Looker, MS Excel/Google Sheets, and customer feedback analysis software. Excellent communication and interpersonal skills, with the ability to articulate vision, strategy, and feedback in a clear, constructive, and inspiring manner. C2 level English. The Head of Quality is not just a role but a mission to ensure that every Wheely passenger enjoys an unparalleled service experience that seamlessly blends luxury with reliability and professionalism. If you are driven by the pursuit of excellence and thrive in environments that value innovation, customer-centricity, and continuous improvement, we welcome your application to join us in redefining luxury transportation standards. What we Offer Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours, stock options, and an exceptional range of perks and benefits. Competitive salary and equity package. Medical insurance, including dental services. Life and critical illness insurance. Monthly credit for Wheely journeys. Lunch allowance. Cycle to work scheme. Professional development subsidies. Best-in-class equipment. Wheely has an in-person culture but allows flexible working hours and work from home when needed.
Mystery Shopping Opportunities! We are Proinsight, a mystery shopping company with opportunities across the UK. We're currently recruiting in and around Yeovil. About You Interested in great customer service You will need good observation skills whilst carrying out mystery shops. You need to be accurate and descriptive when writing up reports. Description You will be reviewing different services and products. We have clients in a variety of sectors including leisure, food & drink, retail, clothing etc. Benefits Mystery Shopping is a great way to earn some extra cash. It is flexible and you can choose where and when you work. You can work from home for some assignments. Free products and services. Continuous training and improvement from a programme coordinator and online academy. Applying for this Reed opportunity will notify us of your interest but you will need to register as a mystery shopper on our website; . To check out how great it is working for Proinsight join our shoppers forum on facebook and follow us on instagram to meet like minded people earning extra money through mystery shopping with us!
Apr 26, 2024
Full time
Mystery Shopping Opportunities! We are Proinsight, a mystery shopping company with opportunities across the UK. We're currently recruiting in and around Yeovil. About You Interested in great customer service You will need good observation skills whilst carrying out mystery shops. You need to be accurate and descriptive when writing up reports. Description You will be reviewing different services and products. We have clients in a variety of sectors including leisure, food & drink, retail, clothing etc. Benefits Mystery Shopping is a great way to earn some extra cash. It is flexible and you can choose where and when you work. You can work from home for some assignments. Free products and services. Continuous training and improvement from a programme coordinator and online academy. Applying for this Reed opportunity will notify us of your interest but you will need to register as a mystery shopper on our website; . To check out how great it is working for Proinsight join our shoppers forum on facebook and follow us on instagram to meet like minded people earning extra money through mystery shopping with us!