Want to join a high energy business packed with amazing people and energy, heaps of collaboration, creativity and fun? This is a business that truly values the people, everyone rolls their sleeves up and genuinely cares about supporting each other to reach high standards and be the best version of themselves. They are leading the way in supporting business owners to access their insurance requirements and use a world-class human service, smart technology, and data, coupled with tech-enabled experts to help match business owners with the best deals for their insurance. A business truly on a mission to change how small businesses can access their insurance, making it easier, clearer and more reassuring than ever. The goal is to become a major force in the UK SME insurance space and their significant growth plans clearly demonstrate this vision. Working in close partnership with the Head of Insurance Sales, this role is pivotal in driving technical controls and supporting the business development and trading growth of their Insurance business. You will be leading a team of 6 insurance professionals who are focused on ensuring the technical quality of the business that is being sold and ensuring that the highest professional standards are being set and maintained. Responsible for quality assurance of the business placement, this role will provide insight to the Insurer Panel Manager and feedback into the sales and customer services areas to continually improve business performance. You will be responsible for enhancing placement strategies alongside the trading and Panel Management teams to ensure to deliver solutions. With a collaborative approach, this role will be equally challenging and supportive in the drive to improve the quality, growth and trading performance of this business. The role will be accountable for the efficient delivery of the client and insurer outcomes alongside the trading teams including the processes delivered through our supporting third parties. Day to day Responsibilities: Own the placement strategy, approach, and adherence within the Sales team to help maximise customer, insurer and company outcomes. Define and own the technical reviews to ensure good customer and insurer outcomes are achieved within the business. Ensure that necessary policies and standards for service quality are set, maintained and compliance of those standards are achieved. Refine and monitor sales performance KPI including sales, conversion, technical compliance and appropriate validation of the quote and define remedial actions where performance falls below expectation. Review client documentation to ensure that the information presented is comprehensive/accurate to support the quoting process. Manage the training delivery and ensure technical standards are achieved within the team/business. Review and assess technical product wordings to ensure these are appropriate to the requirements of the target markets of the business. Liaise with insurers on non-standard cases; advising, investigating and resolving queries Act as a 'subject matter expert' referral point for more junior members of the team, providing technical input and expertise to ensure that actions/decisions taken are appropriate. Support the plans for fees and charges and ensure that these align to regulatory requirements and to business plans. Respond to market and third-party queries as appropriate. Rigorously assess the risks and opportunities with developing new opportunities using data analysis, research and team input. Ensure that all activities undertaken are compliant with current regulatory and internal standards You'll be able to demonstrate your: Proven experience of working within an operations or technical function within an insurance company is essential - ideally within Underwriting or Broking. Proven experience in placing and assessing placement of Commercial Insurance, ideally within the SME space and ensuring technical/quality controls and assessments are in place. Understanding of cash collection, client invoicing and general insurance accounting would be beneficial - Experience of P&L ownership would also be beneficial Proven business development and analytic experience in Commercial Insurance. Good understanding of the relevant regulatory environments and their requirements Sound understanding of general and legal principles of insurance. Consistent record of supporting teams to deliver high levels of client service. Strong experience of training/mentoring more junior members of staff is desirable Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
May 18, 2024
Full time
Want to join a high energy business packed with amazing people and energy, heaps of collaboration, creativity and fun? This is a business that truly values the people, everyone rolls their sleeves up and genuinely cares about supporting each other to reach high standards and be the best version of themselves. They are leading the way in supporting business owners to access their insurance requirements and use a world-class human service, smart technology, and data, coupled with tech-enabled experts to help match business owners with the best deals for their insurance. A business truly on a mission to change how small businesses can access their insurance, making it easier, clearer and more reassuring than ever. The goal is to become a major force in the UK SME insurance space and their significant growth plans clearly demonstrate this vision. Working in close partnership with the Head of Insurance Sales, this role is pivotal in driving technical controls and supporting the business development and trading growth of their Insurance business. You will be leading a team of 6 insurance professionals who are focused on ensuring the technical quality of the business that is being sold and ensuring that the highest professional standards are being set and maintained. Responsible for quality assurance of the business placement, this role will provide insight to the Insurer Panel Manager and feedback into the sales and customer services areas to continually improve business performance. You will be responsible for enhancing placement strategies alongside the trading and Panel Management teams to ensure to deliver solutions. With a collaborative approach, this role will be equally challenging and supportive in the drive to improve the quality, growth and trading performance of this business. The role will be accountable for the efficient delivery of the client and insurer outcomes alongside the trading teams including the processes delivered through our supporting third parties. Day to day Responsibilities: Own the placement strategy, approach, and adherence within the Sales team to help maximise customer, insurer and company outcomes. Define and own the technical reviews to ensure good customer and insurer outcomes are achieved within the business. Ensure that necessary policies and standards for service quality are set, maintained and compliance of those standards are achieved. Refine and monitor sales performance KPI including sales, conversion, technical compliance and appropriate validation of the quote and define remedial actions where performance falls below expectation. Review client documentation to ensure that the information presented is comprehensive/accurate to support the quoting process. Manage the training delivery and ensure technical standards are achieved within the team/business. Review and assess technical product wordings to ensure these are appropriate to the requirements of the target markets of the business. Liaise with insurers on non-standard cases; advising, investigating and resolving queries Act as a 'subject matter expert' referral point for more junior members of the team, providing technical input and expertise to ensure that actions/decisions taken are appropriate. Support the plans for fees and charges and ensure that these align to regulatory requirements and to business plans. Respond to market and third-party queries as appropriate. Rigorously assess the risks and opportunities with developing new opportunities using data analysis, research and team input. Ensure that all activities undertaken are compliant with current regulatory and internal standards You'll be able to demonstrate your: Proven experience of working within an operations or technical function within an insurance company is essential - ideally within Underwriting or Broking. Proven experience in placing and assessing placement of Commercial Insurance, ideally within the SME space and ensuring technical/quality controls and assessments are in place. Understanding of cash collection, client invoicing and general insurance accounting would be beneficial - Experience of P&L ownership would also be beneficial Proven business development and analytic experience in Commercial Insurance. Good understanding of the relevant regulatory environments and their requirements Sound understanding of general and legal principles of insurance. Consistent record of supporting teams to deliver high levels of client service. Strong experience of training/mentoring more junior members of staff is desirable Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
As part of our continued growth we are hiring a new role to the business, Credit Underwriting Second Line Oversight Manager . You will own, support, manage and develop key relationships internally including; managing the oversight of all Credit Risk positions, underwriting issues, and oversight responsibility in accordance with the risk appetite statement click apply for full job details
May 18, 2024
Full time
As part of our continued growth we are hiring a new role to the business, Credit Underwriting Second Line Oversight Manager . You will own, support, manage and develop key relationships internally including; managing the oversight of all Credit Risk positions, underwriting issues, and oversight responsibility in accordance with the risk appetite statement click apply for full job details
Location : Manchester City Centre Basic Salary : up to £55K plus bonus About Us: Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions. The Role :As our Operations Manager you'll provide effective management of the Underwriting Department within Consumer Lending, including day to day management of supervisors and Underwriters to ensure good consumer outcomes. Working closely with the Head of Consumer Lending and Senior Lending Operations Manager you'll drive the optimal balance between quality, risk and operational efficiency. Key Responsibilities Performance Delivery Deliver high performance, through direct reports, in line with the business requirements. This includes managing workloads within the team and resource planning. Ensure customer service standards and outcomes are delivered, in line with the behaviours expected and consumer duty regulation. Analyse feedback and performance data to identify trends in performance and set daily targets. Delivering daily plan to Head of Lending. Provide day-to-day leadership and direction to the team, setting the context, defining accountabilities, tasks and assignments, and establishing/maintaining boundaries for decision-making and approvals. Staff Management Develop supervisor and underwriting team members to achieve their personal and business objectives via monthly 1:1's, Monthly team meetings and regular coaching/feedback sessions. Assist in building a high-performance work environment, accelerating the performance of the team and individuals. Through collaboration with the Head of Lending, QA, Performance Coach and team managers, ensure that training and development strategies are in place to deliver quantifiable results. Directly manage absence/conduct/resources in line with company HR policies ensuring effective succession plans are in place for all supervisors and underwriters. Data Analysis & Reporting Develop and deliver an appropriate reporting suite of key performance measures for regular reporting purposes. Analyse performance trends and communicate results to the team and senior leadership. Help to define standards, managing risks through monitoring and controls. Take appropriate action to ensure compliance requirements, audits and verifications are completed in line with our business policies and procedures. Stakeholder Management Build, develop and maintain effective relationships with internal business partners/ external customers/ stakeholders for the purposes of enhancing team effectiveness. Act as the escalation point for business and technical issues, ensuring that potential problem areas or trends are further escalated to the Head of Lending, as appropriate, along with recommended solutions. Work with Business development managers to ensure 360 feedback is provided on performance and attainment of targets monthly for Evolution and brokers. Qualifications (minimum): Minimum 2 years' experience in a departmental management role within the financial services industry, preferably in second charge mortgage lending. Excellent leadership and people management skills, with the ability to motivate and inspire teams. Proficiency in data analysis and reporting, with experience using analytics tools. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. A good understanding of FCA regulation , Mcob /consumer duty. CEMAP is desirable. Here's what you'll get back: • Up to 25 days' annual leave + Bank Holidays• Your birthday off, every year!• A healthcare cash plan• A contributory pensions scheme, matched up to 5%• Long Service Awards• Cycle to work scheme• Life AssuranceWe are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it.If you need any support with completing this application, please contact us and we will be happy to assist. As a part of the Disability Confident Scheme, we offer interview to anyone with disability who meets the minimum criteria for the role.REF-
May 18, 2024
Full time
Location : Manchester City Centre Basic Salary : up to £55K plus bonus About Us: Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions. The Role :As our Operations Manager you'll provide effective management of the Underwriting Department within Consumer Lending, including day to day management of supervisors and Underwriters to ensure good consumer outcomes. Working closely with the Head of Consumer Lending and Senior Lending Operations Manager you'll drive the optimal balance between quality, risk and operational efficiency. Key Responsibilities Performance Delivery Deliver high performance, through direct reports, in line with the business requirements. This includes managing workloads within the team and resource planning. Ensure customer service standards and outcomes are delivered, in line with the behaviours expected and consumer duty regulation. Analyse feedback and performance data to identify trends in performance and set daily targets. Delivering daily plan to Head of Lending. Provide day-to-day leadership and direction to the team, setting the context, defining accountabilities, tasks and assignments, and establishing/maintaining boundaries for decision-making and approvals. Staff Management Develop supervisor and underwriting team members to achieve their personal and business objectives via monthly 1:1's, Monthly team meetings and regular coaching/feedback sessions. Assist in building a high-performance work environment, accelerating the performance of the team and individuals. Through collaboration with the Head of Lending, QA, Performance Coach and team managers, ensure that training and development strategies are in place to deliver quantifiable results. Directly manage absence/conduct/resources in line with company HR policies ensuring effective succession plans are in place for all supervisors and underwriters. Data Analysis & Reporting Develop and deliver an appropriate reporting suite of key performance measures for regular reporting purposes. Analyse performance trends and communicate results to the team and senior leadership. Help to define standards, managing risks through monitoring and controls. Take appropriate action to ensure compliance requirements, audits and verifications are completed in line with our business policies and procedures. Stakeholder Management Build, develop and maintain effective relationships with internal business partners/ external customers/ stakeholders for the purposes of enhancing team effectiveness. Act as the escalation point for business and technical issues, ensuring that potential problem areas or trends are further escalated to the Head of Lending, as appropriate, along with recommended solutions. Work with Business development managers to ensure 360 feedback is provided on performance and attainment of targets monthly for Evolution and brokers. Qualifications (minimum): Minimum 2 years' experience in a departmental management role within the financial services industry, preferably in second charge mortgage lending. Excellent leadership and people management skills, with the ability to motivate and inspire teams. Proficiency in data analysis and reporting, with experience using analytics tools. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. A good understanding of FCA regulation , Mcob /consumer duty. CEMAP is desirable. Here's what you'll get back: • Up to 25 days' annual leave + Bank Holidays• Your birthday off, every year!• A healthcare cash plan• A contributory pensions scheme, matched up to 5%• Long Service Awards• Cycle to work scheme• Life AssuranceWe are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it.If you need any support with completing this application, please contact us and we will be happy to assist. As a part of the Disability Confident Scheme, we offer interview to anyone with disability who meets the minimum criteria for the role.REF-
47424 Underwriting Management Non-Executive Allianz UK Full-Time Permanent Who we are Allianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you'll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture click apply for full job details
May 18, 2024
Full time
47424 Underwriting Management Non-Executive Allianz UK Full-Time Permanent Who we are Allianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you'll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture click apply for full job details
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement , we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. DLG's growth is supported by our Risk function. F rom Upstream Risk, Regulatory Advice and Compliance Management Information to Privacy and Data Protection, our Risk and Compliance teams keep us one step ahead, always. With links to every part of the business, and the responsibility for keeping people safe and compliant with all regulatory, claims, and underwriting controls, we've got opportunities to develop your skills no matter your specialisation. The role: You will support the Head of Business Risk through providing effective Group oversight of operational risk and internal control management, including risk reporting. Working within the Business Risk team alongside other Business Risk Managers, you'll provide oversight of operational risk and monitor our DLG risk profile - while staying on top of developments and changes as they happen (both internally and externally!) What else you'll be doing: Risk Management Provide oversight of Operational Risk, through review and challenge of business area risk profiles, Key Risk Indicators, management actions and responses to Events. Ensuring findings, risk impacts and recommendations are agreed with relevant stakeholders and delivered appropriately. Feed into the assessment and monitoring of the Group's overarching Risk Profile, against Risk Appetite, taking into consideration internal and external developments and trends. Help to mature Risk Appetite application, through rationalising and enhancing directorate risk and control assessment activities, including KPI/KRI/KCI usage, through appropriate and consistent methodologies, models, and systems. Identify risk management digitisation/automation opportunities; to streamline and focus on value. Work collaboratively with 1LOD management and ensure that, where risks are outside appetite, action plans are in place to enable a return to appetite within suitable timescales and are adequately monitored through effective governance structures. Help to identify areas that may require formal Risk Assurance and feed suggestions into the Head of Business Risk for consideration. Promote a risk-aware/risk-positive culture across the Group and personally demonstrate the required culture and behaviours. Support the effective implementation of a quarterly RCSA process, including the transition from the current annual IRCA process, and the ongoing maintenance and coordination of the process thereafter. Support the development, refresh or adaption of Risk policies, minimum standards, guidelines, templates and Risk management tools, associated with Operational Risk, as requested by the Head of Business Risk. Actively participate in Group Governance activities, ensuring they are fit for purpose, proportionate to the level of risk, and support making sound/balanced risk decisions. Maintain effective working relationship across all three lines of defence, including within the Risk and Compliance function itself, to remove unnecessary silos and enhance read across opportunities. Risk Reporting Provide input to effective Executive and Board risk reporting. Including, but not limited to the CRO Report, ORSA, Annual Report & Account submissions etc, as requested by the Head of Business Risk. Provide input into the activity to refresh the Group assessment of Emerging and Top risks, including the facilitation of discussion across the wider business. Support the effective running of the Operational Risk Committee (ORC) and the Risk Management Committee (RMC), including meeting schedules, forward planning, agenda setting, delivery of strong papers that address key areas of risk and enable good levels of debate from members. Regular contribution to papers and commentary at governance for a, to help ensure the operational risk profile is clearly reported, aligned with the business and understood at relevant levels. What you'll need: Awareness of the balance between risk, control and growth Curiosity and passion for generating new ideas Strong stakeholder engagement skills Experience of conducting thematic risk assurance assessments Strong report writing skills and an ability to present complex subjects simply Financial Services experience preferable Hours: 35 hours (Monday - Friday) Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) Eligibility for annual performance bonus of up to 10% Generous holidays, starting at 25 days and going up to 28 days per year. Plus, the option of buying or selling upto 5 days each year! 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
May 18, 2024
Full time
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement , we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. DLG's growth is supported by our Risk function. F rom Upstream Risk, Regulatory Advice and Compliance Management Information to Privacy and Data Protection, our Risk and Compliance teams keep us one step ahead, always. With links to every part of the business, and the responsibility for keeping people safe and compliant with all regulatory, claims, and underwriting controls, we've got opportunities to develop your skills no matter your specialisation. The role: You will support the Head of Business Risk through providing effective Group oversight of operational risk and internal control management, including risk reporting. Working within the Business Risk team alongside other Business Risk Managers, you'll provide oversight of operational risk and monitor our DLG risk profile - while staying on top of developments and changes as they happen (both internally and externally!) What else you'll be doing: Risk Management Provide oversight of Operational Risk, through review and challenge of business area risk profiles, Key Risk Indicators, management actions and responses to Events. Ensuring findings, risk impacts and recommendations are agreed with relevant stakeholders and delivered appropriately. Feed into the assessment and monitoring of the Group's overarching Risk Profile, against Risk Appetite, taking into consideration internal and external developments and trends. Help to mature Risk Appetite application, through rationalising and enhancing directorate risk and control assessment activities, including KPI/KRI/KCI usage, through appropriate and consistent methodologies, models, and systems. Identify risk management digitisation/automation opportunities; to streamline and focus on value. Work collaboratively with 1LOD management and ensure that, where risks are outside appetite, action plans are in place to enable a return to appetite within suitable timescales and are adequately monitored through effective governance structures. Help to identify areas that may require formal Risk Assurance and feed suggestions into the Head of Business Risk for consideration. Promote a risk-aware/risk-positive culture across the Group and personally demonstrate the required culture and behaviours. Support the effective implementation of a quarterly RCSA process, including the transition from the current annual IRCA process, and the ongoing maintenance and coordination of the process thereafter. Support the development, refresh or adaption of Risk policies, minimum standards, guidelines, templates and Risk management tools, associated with Operational Risk, as requested by the Head of Business Risk. Actively participate in Group Governance activities, ensuring they are fit for purpose, proportionate to the level of risk, and support making sound/balanced risk decisions. Maintain effective working relationship across all three lines of defence, including within the Risk and Compliance function itself, to remove unnecessary silos and enhance read across opportunities. Risk Reporting Provide input to effective Executive and Board risk reporting. Including, but not limited to the CRO Report, ORSA, Annual Report & Account submissions etc, as requested by the Head of Business Risk. Provide input into the activity to refresh the Group assessment of Emerging and Top risks, including the facilitation of discussion across the wider business. Support the effective running of the Operational Risk Committee (ORC) and the Risk Management Committee (RMC), including meeting schedules, forward planning, agenda setting, delivery of strong papers that address key areas of risk and enable good levels of debate from members. Regular contribution to papers and commentary at governance for a, to help ensure the operational risk profile is clearly reported, aligned with the business and understood at relevant levels. What you'll need: Awareness of the balance between risk, control and growth Curiosity and passion for generating new ideas Strong stakeholder engagement skills Experience of conducting thematic risk assurance assessments Strong report writing skills and an ability to present complex subjects simply Financial Services experience preferable Hours: 35 hours (Monday - Friday) Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) Eligibility for annual performance bonus of up to 10% Generous holidays, starting at 25 days and going up to 28 days per year. Plus, the option of buying or selling upto 5 days each year! 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Specie Assistant Underwriter. Do you have good organisational skills? Do you have Experience of Underwriting risks in an Insurance company or MGA? The role will give you the opportunity to gain invaluable experience underwriting Fine Art, Jewellers Block, Cash in Transit and General Specie risks, whilst building relationships with the Global Broking teams to ensure Aon's client needs are met. This is a hybrid role with the flexibility to work both virtually and from our Chelmsford office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Aon Underwriting Managers AUM undertakes underwriting and claims handling services on behalf of insurers and delivers expertise in specific product ranges or trade sectors. AUM focuses on commercial insurance products across Accident and Health, Property and Casualty, Financial Lines and Marine sectors. AUM fulfils many of the roles of an insurance company - underwrites (evaluates the risks and exposures of potential clients against the insurance covers), prices (determines the premium that is charged to insure that risk), issues policies, mid-term adjustments and renewals and on some facilities, manages the claims handling and settlement. AUM has an in-depth understanding of the diverse range of solutions that we offer, and our insurance products are specially designed and unique to Aon. What the day will look like Support Underwriting Manager in achieving the business plan/budget, Process quotations for renewals, new business and alterations within delegated underwriting authority and with referral internally and to carrier as required, Develop and maintain relationships with brokers and carriers, Work with internal and external parties in the development of the company's business as directed, Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. Assist with outstanding accounts queries and aged debt provisions Skills and experience that will lead to success. Level of education - ideally 'A' Level or above. Experience of Underwriting risks in either and Insurance company or MGA is desired. A good level of technical knowledge - Accident and Health Markets is desired. Good organisational skills, Able to work pro-actively without direct supervision, as well as part of a team, Effective communicator, with excellent written and oral communication skills, Literate and numerate, Ability to achieve enquiry targets, Enthusiasm to learn/develop in the role, Accurate and timely in throughput of work, Able to establish and maintain effective relationships with brokers and carriers. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
May 18, 2024
Full time
Specie Assistant Underwriter. Do you have good organisational skills? Do you have Experience of Underwriting risks in an Insurance company or MGA? The role will give you the opportunity to gain invaluable experience underwriting Fine Art, Jewellers Block, Cash in Transit and General Specie risks, whilst building relationships with the Global Broking teams to ensure Aon's client needs are met. This is a hybrid role with the flexibility to work both virtually and from our Chelmsford office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Aon Underwriting Managers AUM undertakes underwriting and claims handling services on behalf of insurers and delivers expertise in specific product ranges or trade sectors. AUM focuses on commercial insurance products across Accident and Health, Property and Casualty, Financial Lines and Marine sectors. AUM fulfils many of the roles of an insurance company - underwrites (evaluates the risks and exposures of potential clients against the insurance covers), prices (determines the premium that is charged to insure that risk), issues policies, mid-term adjustments and renewals and on some facilities, manages the claims handling and settlement. AUM has an in-depth understanding of the diverse range of solutions that we offer, and our insurance products are specially designed and unique to Aon. What the day will look like Support Underwriting Manager in achieving the business plan/budget, Process quotations for renewals, new business and alterations within delegated underwriting authority and with referral internally and to carrier as required, Develop and maintain relationships with brokers and carriers, Work with internal and external parties in the development of the company's business as directed, Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. Assist with outstanding accounts queries and aged debt provisions Skills and experience that will lead to success. Level of education - ideally 'A' Level or above. Experience of Underwriting risks in either and Insurance company or MGA is desired. A good level of technical knowledge - Accident and Health Markets is desired. Good organisational skills, Able to work pro-actively without direct supervision, as well as part of a team, Effective communicator, with excellent written and oral communication skills, Literate and numerate, Ability to achieve enquiry targets, Enthusiasm to learn/develop in the role, Accurate and timely in throughput of work, Able to establish and maintain effective relationships with brokers and carriers. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
Primary Details Time Type: Full time Worker Type: Employee The opportunity To join one of the London markets leading marine and energy claims teams. Our underwriting team has grown significantly in the sustainable energies field to meet the evolving needs of our customer base, and opportunity arises to play a key role in delivering claim support. The QBE Marine and Energy Claims team has built a reputation for excellence within the market and is widely recognised for its technical expertise and leadership. You will be responsible for efficiently handling a dedicated case load of a large and complex lead energy claims for the Natural Resources claims team from cradle to grave. The role will be focussed on managing our growing portfolio of sustainable energies claims however, it will also involve the handling of traditional oil and gas losses. If you are someone who is looking for an excellent opportunity in a role that empowers individuals and provides and encourages technical and personal development, then we would love to hear from you! Your new role Proactively handle lead sustainable energy and oil and gas claims from first advice to settlement. Foster good relationships with policyholders, brokers, underwriters and reinsurers, and drive excellent customer service. Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage. The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries. Participate in and lead client meetings, settlement negotiations and market meetings. General claims administrative duties such as electronic file management filing and payment requests, and the production of management information. Working closely with underwriters providing feedback on claims issues and trends and insight into technological advances, in what is a fast growing industry. Identify and escalate claims related issues to the Claims Manager where necessary. About you A good understanding of the sustainable energies or oil and gas sector. Ideally 5 years plus experience of insurance products, as either a claims handler, broker, underwriter, or purchaser Ideally a good understanding of energy insurance policy wordings -Onshore/Offshore/LOPI/COW. Experience working in the energy sector would be desirable. Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage. Excellent negotiation skills Comfortable leading market and client meetings Capable of managing the work involved in cyber incidents and/or forensic investigations Excellent communication skills and capable of credibly speaking to clients and partners and comfortable leading client meetings and settlement negotiations. Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
May 18, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee The opportunity To join one of the London markets leading marine and energy claims teams. Our underwriting team has grown significantly in the sustainable energies field to meet the evolving needs of our customer base, and opportunity arises to play a key role in delivering claim support. The QBE Marine and Energy Claims team has built a reputation for excellence within the market and is widely recognised for its technical expertise and leadership. You will be responsible for efficiently handling a dedicated case load of a large and complex lead energy claims for the Natural Resources claims team from cradle to grave. The role will be focussed on managing our growing portfolio of sustainable energies claims however, it will also involve the handling of traditional oil and gas losses. If you are someone who is looking for an excellent opportunity in a role that empowers individuals and provides and encourages technical and personal development, then we would love to hear from you! Your new role Proactively handle lead sustainable energy and oil and gas claims from first advice to settlement. Foster good relationships with policyholders, brokers, underwriters and reinsurers, and drive excellent customer service. Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage. The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries. Participate in and lead client meetings, settlement negotiations and market meetings. General claims administrative duties such as electronic file management filing and payment requests, and the production of management information. Working closely with underwriters providing feedback on claims issues and trends and insight into technological advances, in what is a fast growing industry. Identify and escalate claims related issues to the Claims Manager where necessary. About you A good understanding of the sustainable energies or oil and gas sector. Ideally 5 years plus experience of insurance products, as either a claims handler, broker, underwriter, or purchaser Ideally a good understanding of energy insurance policy wordings -Onshore/Offshore/LOPI/COW. Experience working in the energy sector would be desirable. Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage. Excellent negotiation skills Comfortable leading market and client meetings Capable of managing the work involved in cyber incidents and/or forensic investigations Excellent communication skills and capable of credibly speaking to clients and partners and comfortable leading client meetings and settlement negotiations. Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
Underwriting Standards Manager Do you have experience in Underwriting Governance? Do you have experience in Managing a team? If so, we would like to hear from you. This is a hybrid role with the flexibility to work both virtually and from our Chelmsford office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like People Responsible for the ACT Underwriting Assistants with the Underwriting Assistant Team Leader reporting directly to you Regular 1-2-1s with the Team Leader and regular all team meetings Responsible for morale within the team and improving Employee Engagement and retention Resourcing and recruitment Governance: Management and oversight of both external and internal audits including coordination of pre audit questionnaires; file lists and audit findings Ownership of all governance documentation and change control of that documentation including UWPD; Underwriting Guide and Centralised Underwriting Governance Manual Continuous improvement of ACTs governance and controls including implementation of audit findings Ownership of peer review; identifying and implement training needs All control reporting Annual review of DUA alongside CUO and execution of endorsements to the DUA Process improvement : Continuous improvement of our internal processes in line with ACTs Target Operating Model and delegated authority agreement Responsible for tracking improvements across ACT Implementing service measures for ACT and ensuring these are met Technology and portfolio underwriting: Support the implementation of technology tools that will automate Underwriting governance, ensuring that those tools provide robust protection against underwriting authority breaches Evolve our technology tools to further strengthen Underwriting governance Use data to manage the portfolio's areas of risk and seek to improve ACT's performance on all fronts Implement and oversee a change control process to ensure that our technology and our Underwriting authority are always aligned Aon Underwriting Managers AUM undertakes underwriting and claims handling services on behalf of insurers and delivers expertise in specific product ranges or trade sectors. AUM focuses on commercial insurance products across Accident and Health, Property and Casualty, Financial Lines and Marine sectors. AUM fulfils many of the roles of an insurance company - underwrites (evaluates the risks and exposures of potential clients against the insurance covers), prices (determines the premium that is charged to insure that risk), issues policies, mid-term adjustments and renewals and on some facilities, manages the claims handling and settlement. AUM has an in-depth understanding of the diverse range of solutions that we offer and our insurance products are specially designed and unique to Aon. Skills and experience that will lead to success Broad Underwriting background, ideally in Underwriting governance Experience of managing a team at mixed levels A track record of operating successfully in a regulated environment and with a good understanding of risk management, legal and compliance issues Ideally experience of introducing new systems and new working practices into a business on time and on budget ACII qualified or equivalent Leads by example in knowledge and best practice sharing across lines of business. Demonstrate flexibility of thought to the extent that plans can be adjusted as performance dictates Strong interpersonal skills - able to communicate well across organisational levels A self-starter who is comfortable with defining and delivering outcomes in a fast-moving environment How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email Reasonabl
May 17, 2024
Full time
Underwriting Standards Manager Do you have experience in Underwriting Governance? Do you have experience in Managing a team? If so, we would like to hear from you. This is a hybrid role with the flexibility to work both virtually and from our Chelmsford office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like People Responsible for the ACT Underwriting Assistants with the Underwriting Assistant Team Leader reporting directly to you Regular 1-2-1s with the Team Leader and regular all team meetings Responsible for morale within the team and improving Employee Engagement and retention Resourcing and recruitment Governance: Management and oversight of both external and internal audits including coordination of pre audit questionnaires; file lists and audit findings Ownership of all governance documentation and change control of that documentation including UWPD; Underwriting Guide and Centralised Underwriting Governance Manual Continuous improvement of ACTs governance and controls including implementation of audit findings Ownership of peer review; identifying and implement training needs All control reporting Annual review of DUA alongside CUO and execution of endorsements to the DUA Process improvement : Continuous improvement of our internal processes in line with ACTs Target Operating Model and delegated authority agreement Responsible for tracking improvements across ACT Implementing service measures for ACT and ensuring these are met Technology and portfolio underwriting: Support the implementation of technology tools that will automate Underwriting governance, ensuring that those tools provide robust protection against underwriting authority breaches Evolve our technology tools to further strengthen Underwriting governance Use data to manage the portfolio's areas of risk and seek to improve ACT's performance on all fronts Implement and oversee a change control process to ensure that our technology and our Underwriting authority are always aligned Aon Underwriting Managers AUM undertakes underwriting and claims handling services on behalf of insurers and delivers expertise in specific product ranges or trade sectors. AUM focuses on commercial insurance products across Accident and Health, Property and Casualty, Financial Lines and Marine sectors. AUM fulfils many of the roles of an insurance company - underwrites (evaluates the risks and exposures of potential clients against the insurance covers), prices (determines the premium that is charged to insure that risk), issues policies, mid-term adjustments and renewals and on some facilities, manages the claims handling and settlement. AUM has an in-depth understanding of the diverse range of solutions that we offer and our insurance products are specially designed and unique to Aon. Skills and experience that will lead to success Broad Underwriting background, ideally in Underwriting governance Experience of managing a team at mixed levels A track record of operating successfully in a regulated environment and with a good understanding of risk management, legal and compliance issues Ideally experience of introducing new systems and new working practices into a business on time and on budget ACII qualified or equivalent Leads by example in knowledge and best practice sharing across lines of business. Demonstrate flexibility of thought to the extent that plans can be adjusted as performance dictates Strong interpersonal skills - able to communicate well across organisational levels A self-starter who is comfortable with defining and delivering outcomes in a fast-moving environment How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email Reasonabl
Job title: Pricing Manager Locations: Haywards Heath / Manchester (on a hybrid working model) Role Overview Markerstudy Group is looking for a Pricing Manager to join a quickly growing and developing pricing department covering a range of insurance lines. Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. The majority of business is written as the insurance pricing provider behind household names such as Co-op, Sainsbury's, O2, Halifax, AA, Saga and Lloyds Bank to list a few and Markerstudy also has a large and growing direct presence in the market as well. Having acquired and successfully integrated Co-op Insurance Services in 2021 & BGLi in 2022, Markerstudy are now pursuing innovative pricing techniques, taking advantage of an award-winning insurer hosted rating platform, whilst challenging existing embedded processes. As a Pricing Manager, you will be responsible for the pricing of multiple motor and home products, including the following core activities: Maintaining and improving behavioural models, prioritising a range of data science techniques. Advance the adoption of data science & statistical techniques. Develop reporting structures to monitor pricing performance in an automated fashion. Develop innovative solutions to improve rating accuracy/efficiency. Working closely with the wider pricing department and underwriting teams, your insight and recommendations will enable improvements to products and prices giving Markerstudy a critical advantage in the increasingly competitive insurance market. Key Responsibilities: Maintain and improve the pricing process to meet business requirements, including; Development of market leading behavioural modelling using a combination of traditional & data science techniques Improve sophistication within the optimisation of Markerstudy's direct brands Support delivery of pricing & underwriting business plan across Motor & Home portfolios Support development of new product offerings Advance the adoption of the latest data science & statistical techniques across pricing & underwriting Research and leverage new and existing data sources; capturing and explaining trends with innovative data features Clearly communicate results and proposed actions to key decision makers across the business Champion and facilitate automation of reporting, data pipelines and quality assurance Manage, coach and mentor team members, driving a culture of development and excellence across the team Collaborate with peers in pricing, underwriting and data science Key Skills and Experience: Experience managing general insurance products and/or pricing teams, including knowledge of current trends and issues in motor or home pricing Experience with some of the following predictive modelling techniques; Logistic Regression, GBMs, Elastic Net GLMs, GAMs, Decision Trees, Random Forests, Neural Nets and Clustering. Knowledge of the technical differences between different packages for some of these model types would be an advantage. Experience in statistical and data science programming languages (e.g. R, Python, PySpark, SAS, SQL) A good quantitative degree (Mathematics, Statistics, Engineering, Physics, Computer Science, Actuarial Science) Experience of WTW's Radar software is preferred Proficient at communicating results in a concise manner both verbally and written Behaviours: Good communication and people management skills Self-motivated with a drive to learn and develop Logical thinker with a professional and positive attitude Passion to innovate, improve processes and challenge the norm Personality and a sense of humour
May 17, 2024
Full time
Job title: Pricing Manager Locations: Haywards Heath / Manchester (on a hybrid working model) Role Overview Markerstudy Group is looking for a Pricing Manager to join a quickly growing and developing pricing department covering a range of insurance lines. Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. The majority of business is written as the insurance pricing provider behind household names such as Co-op, Sainsbury's, O2, Halifax, AA, Saga and Lloyds Bank to list a few and Markerstudy also has a large and growing direct presence in the market as well. Having acquired and successfully integrated Co-op Insurance Services in 2021 & BGLi in 2022, Markerstudy are now pursuing innovative pricing techniques, taking advantage of an award-winning insurer hosted rating platform, whilst challenging existing embedded processes. As a Pricing Manager, you will be responsible for the pricing of multiple motor and home products, including the following core activities: Maintaining and improving behavioural models, prioritising a range of data science techniques. Advance the adoption of data science & statistical techniques. Develop reporting structures to monitor pricing performance in an automated fashion. Develop innovative solutions to improve rating accuracy/efficiency. Working closely with the wider pricing department and underwriting teams, your insight and recommendations will enable improvements to products and prices giving Markerstudy a critical advantage in the increasingly competitive insurance market. Key Responsibilities: Maintain and improve the pricing process to meet business requirements, including; Development of market leading behavioural modelling using a combination of traditional & data science techniques Improve sophistication within the optimisation of Markerstudy's direct brands Support delivery of pricing & underwriting business plan across Motor & Home portfolios Support development of new product offerings Advance the adoption of the latest data science & statistical techniques across pricing & underwriting Research and leverage new and existing data sources; capturing and explaining trends with innovative data features Clearly communicate results and proposed actions to key decision makers across the business Champion and facilitate automation of reporting, data pipelines and quality assurance Manage, coach and mentor team members, driving a culture of development and excellence across the team Collaborate with peers in pricing, underwriting and data science Key Skills and Experience: Experience managing general insurance products and/or pricing teams, including knowledge of current trends and issues in motor or home pricing Experience with some of the following predictive modelling techniques; Logistic Regression, GBMs, Elastic Net GLMs, GAMs, Decision Trees, Random Forests, Neural Nets and Clustering. Knowledge of the technical differences between different packages for some of these model types would be an advantage. Experience in statistical and data science programming languages (e.g. R, Python, PySpark, SAS, SQL) A good quantitative degree (Mathematics, Statistics, Engineering, Physics, Computer Science, Actuarial Science) Experience of WTW's Radar software is preferred Proficient at communicating results in a concise manner both verbally and written Behaviours: Good communication and people management skills Self-motivated with a drive to learn and develop Logical thinker with a professional and positive attitude Passion to innovate, improve processes and challenge the norm Personality and a sense of humour
The Role: Underwriting Manager P & C To support the CUO and Portfolio Director with underwriting expertise to help build, analyse and review underwriting plans- liaising regularly between insurers and the MGA in the development of underwriting strategy specific to binders/insurer and in developing and monitoring best practice underwriting standards across the business click apply for full job details
May 17, 2024
Full time
The Role: Underwriting Manager P & C To support the CUO and Portfolio Director with underwriting expertise to help build, analyse and review underwriting plans- liaising regularly between insurers and the MGA in the development of underwriting strategy specific to binders/insurer and in developing and monitoring best practice underwriting standards across the business click apply for full job details
Life Consulting Manager Looking for the next step in your life actuarial career but wanting something different to the usual roles? Come and join us build the best life actuarial consulting business. An exciting role reporting to the North EMEA and Bermuda Life Consulting Leader working to shape the future of actuarial life consulting in North EMEA. The role will be UK based but is a hybrid role with the flexibility to work both virtually and from our London office. There will also be significant opportunity to work in Bermuda and with clients at their locations as and when required/preferred. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like You will be able to shape your working day as you deem appropriate to ensure we deliver maximum value to our clients and support innovative solution within the Aon Life Consulting team It is expected that a typical day will involve: liaising with existing clients; developing Bermudan propositions developing Bermudan client relationships and leveraging existing ones developing your internal network; working on delivery of client engagements; and working in innovative solution Our projects will be supported by our technology which will be part of your daily work. How this opportunity is different How this opportunity is different With a global team of over 500 specialists dedicated to our Strategy and Technology Group (STG), you'll partner with innovative and creative minds to discover, develop and deliver projects to help our clients thrive in any market. Unique to Aon and the STG team, our colleagues have access to advanced technology to serve our clients through portfolio management and analytics; growth and strategy advisory; governance, risk and compliance; capital mix and sources; workforce of the future; finance, accounting and treasury; and underwriting and claims management. Skills and experience that will lead to success Role holder is expected to have/be Life Consulting background (4 to 10 years experience) Experience in other actuarial consulting firm or in actuarial offices Coding skills - typically evidenced through actuarial modelling in solutions such as Prophet, MoSes / RiskAgility FM A pragmatist with excellent written and oral communication skills Strong analytical and problem solving skills Self-motivated team player that works collaboratively Strong communicator with the ability to adapt to suit different audiences, and good at building relationships Excellent organisational skills Ability to work under pressure: proactive, shows resolve and adapts to evolving situations How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. NB. Dependant on regional requirements, please include specific benefits where applicable and relevant accommodation criteria and enhanced equal opportunities statement.
May 17, 2024
Full time
Life Consulting Manager Looking for the next step in your life actuarial career but wanting something different to the usual roles? Come and join us build the best life actuarial consulting business. An exciting role reporting to the North EMEA and Bermuda Life Consulting Leader working to shape the future of actuarial life consulting in North EMEA. The role will be UK based but is a hybrid role with the flexibility to work both virtually and from our London office. There will also be significant opportunity to work in Bermuda and with clients at their locations as and when required/preferred. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like You will be able to shape your working day as you deem appropriate to ensure we deliver maximum value to our clients and support innovative solution within the Aon Life Consulting team It is expected that a typical day will involve: liaising with existing clients; developing Bermudan propositions developing Bermudan client relationships and leveraging existing ones developing your internal network; working on delivery of client engagements; and working in innovative solution Our projects will be supported by our technology which will be part of your daily work. How this opportunity is different How this opportunity is different With a global team of over 500 specialists dedicated to our Strategy and Technology Group (STG), you'll partner with innovative and creative minds to discover, develop and deliver projects to help our clients thrive in any market. Unique to Aon and the STG team, our colleagues have access to advanced technology to serve our clients through portfolio management and analytics; growth and strategy advisory; governance, risk and compliance; capital mix and sources; workforce of the future; finance, accounting and treasury; and underwriting and claims management. Skills and experience that will lead to success Role holder is expected to have/be Life Consulting background (4 to 10 years experience) Experience in other actuarial consulting firm or in actuarial offices Coding skills - typically evidenced through actuarial modelling in solutions such as Prophet, MoSes / RiskAgility FM A pragmatist with excellent written and oral communication skills Strong analytical and problem solving skills Self-motivated team player that works collaboratively Strong communicator with the ability to adapt to suit different audiences, and good at building relationships Excellent organisational skills Ability to work under pressure: proactive, shows resolve and adapts to evolving situations How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. NB. Dependant on regional requirements, please include specific benefits where applicable and relevant accommodation criteria and enhanced equal opportunities statement.
45454 Operations Management Non-Executive Allianz UK Full-Time Permanent Who we are Allianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you'll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture click apply for full job details
May 17, 2024
Full time
45454 Operations Management Non-Executive Allianz UK Full-Time Permanent Who we are Allianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you'll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture click apply for full job details
Lead Radar Developer/Pricing Analyst - HYBRID/REMOTE We have a fantastic opportunity for an experienced individual to join one of our biggest customers. They are a leading force in their industry sector and are consistently receiving awards for being a top employer who take great care looking after their staff. Lead Radar Developer We have an exciting opportunity for an Lead Pricing Implementation Analyst to join the Pricing team based in Hampshire. The Lead Implementation Analyst role will involve the management and deployment of pricing models and underwriting rules across risk and retail pricing which will be key ensuring the client meets its strategic goals. Main Responsibilities as Lead Radar Developer: Develop, validate, review and promote Radar Live models for Risk and Market Pricing. Integration of models ahead of deployment Responsible for XML changes within model Build and deployment of Percayso quote manipulation rules. Manage Radar defects arising from other areas of business from BAU/Standard/Project changes. Radar version/licence updates Enrichment capstone specification maintenance Provide impact assessments for BAU, Standard &Project changes. Ownership and maintenance of Pricing Product Spec documents Ensuring accuracy of Private Car, Commercial Vehicle, Motorcycle and Household rates and rules on internal systems and third party SWH. Management, development and coaching of more Junior Implementation Analysts. Excellent at creating innovative solutions to problems and constantly striving to improve process. Iteratively creating and improving best practices and standards for the team, and ensuring they are clearly communicated and adopted. Excellent spoken and written communication, with the ability to engage constructively in both technical and non-technical discussions at all levels. Ensure close collaboration and alignment with Product teams to ensure knowledge sharing and understanding of what the product builds are trying to achieve. Deputise for the Pricing implementation manager when necessary. Skills and experience you need as Lead Radar Developer Educated to A-level or equivalent with numerical disciplines studied. Experience in insurance pricing, underwriting or product writing. Experienced user of Radar and Radar Live Proven experience of devising solutions to business problems. Good understanding of messaging structures and transform for various SWHs and how they interact Effective coaching of junior staff and development of pricing skills. Experience of dealing with and influencing colleagues at all levels up to, and including, senior management and directors. Ability to understand complex rating structures and offer solutions for efficient builds Self-motivated, with the drive, energy and ability to work on own initiative. Very strong planning, prioritisation and organisational skills. Delivery of high quality pricing projects from start to end with minimal oversight Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
May 17, 2024
Full time
Lead Radar Developer/Pricing Analyst - HYBRID/REMOTE We have a fantastic opportunity for an experienced individual to join one of our biggest customers. They are a leading force in their industry sector and are consistently receiving awards for being a top employer who take great care looking after their staff. Lead Radar Developer We have an exciting opportunity for an Lead Pricing Implementation Analyst to join the Pricing team based in Hampshire. The Lead Implementation Analyst role will involve the management and deployment of pricing models and underwriting rules across risk and retail pricing which will be key ensuring the client meets its strategic goals. Main Responsibilities as Lead Radar Developer: Develop, validate, review and promote Radar Live models for Risk and Market Pricing. Integration of models ahead of deployment Responsible for XML changes within model Build and deployment of Percayso quote manipulation rules. Manage Radar defects arising from other areas of business from BAU/Standard/Project changes. Radar version/licence updates Enrichment capstone specification maintenance Provide impact assessments for BAU, Standard &Project changes. Ownership and maintenance of Pricing Product Spec documents Ensuring accuracy of Private Car, Commercial Vehicle, Motorcycle and Household rates and rules on internal systems and third party SWH. Management, development and coaching of more Junior Implementation Analysts. Excellent at creating innovative solutions to problems and constantly striving to improve process. Iteratively creating and improving best practices and standards for the team, and ensuring they are clearly communicated and adopted. Excellent spoken and written communication, with the ability to engage constructively in both technical and non-technical discussions at all levels. Ensure close collaboration and alignment with Product teams to ensure knowledge sharing and understanding of what the product builds are trying to achieve. Deputise for the Pricing implementation manager when necessary. Skills and experience you need as Lead Radar Developer Educated to A-level or equivalent with numerical disciplines studied. Experience in insurance pricing, underwriting or product writing. Experienced user of Radar and Radar Live Proven experience of devising solutions to business problems. Good understanding of messaging structures and transform for various SWHs and how they interact Effective coaching of junior staff and development of pricing skills. Experience of dealing with and influencing colleagues at all levels up to, and including, senior management and directors. Ability to understand complex rating structures and offer solutions for efficient builds Self-motivated, with the drive, energy and ability to work on own initiative. Very strong planning, prioritisation and organisational skills. Delivery of high quality pricing projects from start to end with minimal oversight Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Position: B1/2 Licenced Engineer Location: East Midlands Working Hours: 5-5-4 Shift Pattern Competitive Salary + Excellent Benefits! Great Work-Life Balance with a 5-5-4 Shift Pattern! Type Rating Training included for the right individuals! Opportunities for professional development! For more details, read on! Actively seeking talented Licenced Engineers to join our talent Engineering Team on an exciting project based in East Midlands. This opportunity is to support a high-profile customer through a dedicated workforce understanding the need to deliver impeccable service in an active operational environment. To be considered for this position you will hold, a UK CAA Part 66 B1, B2 or B3 Licence with no limitations on airframe or engine that would otherwise restrict the addition of Group 3 type rating for: Vulcanair P68R Victor' Preferred candidates will already hold the Group 3 type rating, however applicants with other similar type ratings will be considered as training and type courses may be provided. Mission system operating and maintenance experience also desirable. The successful candidate will join a long established and respected forward-thinking company that has a proven pedigree in career development within the organisation. As part of this role, you must be prepared to work flexibly as part of a team and as an integral part of the Gama Engineering Group, possessing strong communication, organisation and leadership skills. / About us: A hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage. With operations in the UK, US, Middle East and Hong Kong a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry. / Responsibilities: Responsible for the successful completion of all allocated, planned and ad-hoc maintenance tasks Ensure the completion of scheduled customer order requirements when acting as supervising, certifying or category C engineer for a given input Responsible for the management of and performance/quality of performed works in compliance with applicable company process and procedures Ensure correct compliance with applicable regulatory requirements Maintain the required engineering licence and applicable type rating as required to perform duties and be responsible for ensuring licences and type ratings do not lapse and are kept up to date Accountable for providing professional communication with customers and contacts as required Individual responsibility for booking accurate, and consistent timekeeping in applicable software system / Skills, Qualifications and Experience required: Essential An Unrestricted UK CAA Part 66 Licence Category B1, B2 and/or B3 Previous aircraft base maintenance experience with a wide knowledge and skill range in servicing, inspection repair and modifications Satisfactory recency as required for issue of applicable certifying approval Full UK Driving Licence Advantageous Hold the Group 3 type rating for Vulcanair P68R / In addition to a Competitive Salary, we will offer you: Great work life balance with a 5-5-4 shift pattern Competitive Group Pension Scheme Life Assurance. Income Protection. Travel Insurance. Private Healthcare (after successful passing of probation). Free Car Parking 2 Paid Volunteering Days each calendar year (subject to line manager approval) .(Subject to insurance underwriting) Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.
May 16, 2024
Full time
Position: B1/2 Licenced Engineer Location: East Midlands Working Hours: 5-5-4 Shift Pattern Competitive Salary + Excellent Benefits! Great Work-Life Balance with a 5-5-4 Shift Pattern! Type Rating Training included for the right individuals! Opportunities for professional development! For more details, read on! Actively seeking talented Licenced Engineers to join our talent Engineering Team on an exciting project based in East Midlands. This opportunity is to support a high-profile customer through a dedicated workforce understanding the need to deliver impeccable service in an active operational environment. To be considered for this position you will hold, a UK CAA Part 66 B1, B2 or B3 Licence with no limitations on airframe or engine that would otherwise restrict the addition of Group 3 type rating for: Vulcanair P68R Victor' Preferred candidates will already hold the Group 3 type rating, however applicants with other similar type ratings will be considered as training and type courses may be provided. Mission system operating and maintenance experience also desirable. The successful candidate will join a long established and respected forward-thinking company that has a proven pedigree in career development within the organisation. As part of this role, you must be prepared to work flexibly as part of a team and as an integral part of the Gama Engineering Group, possessing strong communication, organisation and leadership skills. / About us: A hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage. With operations in the UK, US, Middle East and Hong Kong a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry. / Responsibilities: Responsible for the successful completion of all allocated, planned and ad-hoc maintenance tasks Ensure the completion of scheduled customer order requirements when acting as supervising, certifying or category C engineer for a given input Responsible for the management of and performance/quality of performed works in compliance with applicable company process and procedures Ensure correct compliance with applicable regulatory requirements Maintain the required engineering licence and applicable type rating as required to perform duties and be responsible for ensuring licences and type ratings do not lapse and are kept up to date Accountable for providing professional communication with customers and contacts as required Individual responsibility for booking accurate, and consistent timekeeping in applicable software system / Skills, Qualifications and Experience required: Essential An Unrestricted UK CAA Part 66 Licence Category B1, B2 and/or B3 Previous aircraft base maintenance experience with a wide knowledge and skill range in servicing, inspection repair and modifications Satisfactory recency as required for issue of applicable certifying approval Full UK Driving Licence Advantageous Hold the Group 3 type rating for Vulcanair P68R / In addition to a Competitive Salary, we will offer you: Great work life balance with a 5-5-4 shift pattern Competitive Group Pension Scheme Life Assurance. Income Protection. Travel Insurance. Private Healthcare (after successful passing of probation). Free Car Parking 2 Paid Volunteering Days each calendar year (subject to line manager approval) .(Subject to insurance underwriting) Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.
Underwriting Manager / Property Treaty Lloyds is the worlds leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the markets brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrows progress isnt limited by todays risks click apply for full job details
May 16, 2024
Full time
Underwriting Manager / Property Treaty Lloyds is the worlds leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the markets brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrows progress isnt limited by todays risks click apply for full job details
Arthur is collaborating with a London-based insurance company in search of a full-time Senior Operations Manager to join their team. Reporting to the Head of Operations you'll offer leadership and guidance to the London Market Operations function. Your role entails leading, shaping, and delivering all operational support for both the Lloyd's and Company Market underwriting teams. Additionally, you'll play a key role in implementing the Europe Operations strategy and contributing input to the Europe Operating model and strategy. This involves working in collaboration with the Head of Operations, Europe, and other members of the leadership team to achieve strategic objectives. Daily responsibilities include: Managing and overseeing European London Market Operations to ensure efficiency and alignment with business needs and initiative. Representing the operations team at leadership meetings and provide updates on operations progress, plans and changes. Driving operational efficiencies through process improvement. Cultivating strong relationships with all London market underwriting teams, senior management, and external customers. Ensuring compliance with Lloyd's minimum standard and manage action plans to address compliance gaps. Producing standardized operations reports, management information and streamline productivity data across all business areas for underwriting teams. Developing and mentoring direct reports within the team, providing coaching and support for learning and development. Facilitating timely training for new underwriting processes and procedures for European London market operations. The ideal candidate should possess proven experience in the insurance industry with extensive expertise in London Market insurance, encompassing both Lloyd's and Company Market.Previous engagement in a similar mangement role and demonstrated collaboration with multiple stakeholders are essential. Additionally, strong communication, influencing, negotiating, listening, and people skills are paramount for success in this position.
May 16, 2024
Full time
Arthur is collaborating with a London-based insurance company in search of a full-time Senior Operations Manager to join their team. Reporting to the Head of Operations you'll offer leadership and guidance to the London Market Operations function. Your role entails leading, shaping, and delivering all operational support for both the Lloyd's and Company Market underwriting teams. Additionally, you'll play a key role in implementing the Europe Operations strategy and contributing input to the Europe Operating model and strategy. This involves working in collaboration with the Head of Operations, Europe, and other members of the leadership team to achieve strategic objectives. Daily responsibilities include: Managing and overseeing European London Market Operations to ensure efficiency and alignment with business needs and initiative. Representing the operations team at leadership meetings and provide updates on operations progress, plans and changes. Driving operational efficiencies through process improvement. Cultivating strong relationships with all London market underwriting teams, senior management, and external customers. Ensuring compliance with Lloyd's minimum standard and manage action plans to address compliance gaps. Producing standardized operations reports, management information and streamline productivity data across all business areas for underwriting teams. Developing and mentoring direct reports within the team, providing coaching and support for learning and development. Facilitating timely training for new underwriting processes and procedures for European London market operations. The ideal candidate should possess proven experience in the insurance industry with extensive expertise in London Market insurance, encompassing both Lloyd's and Company Market.Previous engagement in a similar mangement role and demonstrated collaboration with multiple stakeholders are essential. Additionally, strong communication, influencing, negotiating, listening, and people skills are paramount for success in this position.
Personal Lines Insurance Adviser Location: Street Salary: Negotiable We are currently looking for a Personal Lines Insurance Adviser to join the successful and experienced team based out of the Street office location. The position provides advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements. This is a long term and progressive opportunity with a stable and reputable broker. You will need insurance underwriting or broking knowledge from either another broker or financial services company. If you are keen on working in a professional, friendly and happy environment this position will suit you. The day to day : Meet and deliver against agreed Renewal Retention or New Business Targets , contributing towards the teams overall targets & KPI's Ensure you carry out thorough pre renewal reviews and with your clients annually. Conduct a full market review for your client and offer the most suitable policy and product. Invite all Personal Lines polices within good time, in line with our Higos operational guidance of 21 days prior to the renewal date. Ensure polices are renewed, on or before the renewal date. Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to. Manage and prioritise your Tasks are kept up to date and not overdue Identify and discuss with your clients cross sell opportunities Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year-end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time. Adherence to our Training & Competency scheme and pass audits. Keep Up to date with Continuous Professional Development Plan (CPD) As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives. What's on offer: Negotiable basic salary + bonus Wide range of additional addon benefits and discounts (Pension, Holiday etc) Your experience: Customer Service & Administration Willing to undrgo training if required Ability to take responsibility for own performance Strong verbal and written communication skills
May 15, 2024
Full time
Personal Lines Insurance Adviser Location: Street Salary: Negotiable We are currently looking for a Personal Lines Insurance Adviser to join the successful and experienced team based out of the Street office location. The position provides advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements. This is a long term and progressive opportunity with a stable and reputable broker. You will need insurance underwriting or broking knowledge from either another broker or financial services company. If you are keen on working in a professional, friendly and happy environment this position will suit you. The day to day : Meet and deliver against agreed Renewal Retention or New Business Targets , contributing towards the teams overall targets & KPI's Ensure you carry out thorough pre renewal reviews and with your clients annually. Conduct a full market review for your client and offer the most suitable policy and product. Invite all Personal Lines polices within good time, in line with our Higos operational guidance of 21 days prior to the renewal date. Ensure polices are renewed, on or before the renewal date. Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to. Manage and prioritise your Tasks are kept up to date and not overdue Identify and discuss with your clients cross sell opportunities Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year-end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time. Adherence to our Training & Competency scheme and pass audits. Keep Up to date with Continuous Professional Development Plan (CPD) As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives. What's on offer: Negotiable basic salary + bonus Wide range of additional addon benefits and discounts (Pension, Holiday etc) Your experience: Customer Service & Administration Willing to undrgo training if required Ability to take responsibility for own performance Strong verbal and written communication skills
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. We are proud to extend our Early Careers Programme in 2024. As an Early Careers Associate, you'll participate in a five-week residential course to develop your insurance knowledge, giving you the foundation to launch your insurance career in broking, claims or underwriting. Our three-year immersive development programme includes: Tailored coaching and support from your manager and mentor. Multiple learning opportunities through online, hands-on, and group projects. Deep dive opportunity to learn legislative and financial compliance requirements. Practical experience to master system needs. How to support our clients with appropriate solutions, structure, price, and placement strategies to support their business growth. Collaborative, entrepreneurial, and team-based environment. Industry-recognised qualifications. Hybrid working environment (after initial training). The five-week residential course will focus on developing your knowledge of Howden, while the latter stages are designed to expose you to your new role and the insurance industry. In addition to gaining valuable work experience, you'll have the opportunity to partner with clients from all walks of life and help them with issues that matter to them. Please note we offer full time, permanent positions within our programme. You will be based within an office local to your home location and ideally be onsite for 3 days per week on average after initial training. What you will be doing: Supporting our Account Handlers in managing client portfolios with day-to-day enquiries either over the phone or email. The enquiries could be a change to personal details or even assisting with a brand-new policy. A helping hand to gather policy renewal information to enable terms to be obtained and orders placed. Partnering with Account Handlers and Executives to grow existing client portfolios by seeking new, and/or existing opportunities. By learning policy wording and underwriting guidelines, you will be able to support customers with claims enquiries. Keeping information up to date and accurate across our systems. Performing checks to ensure we are compliant to processes. What you need to be successful: Turn detective and have interest in people and their needs. To identify where further support is needed. Asking the right questions and not making assumptions. Have first class communication skills and previous experience in a customer service-related role. Being comfortable speaking on the telephone, ensuring our customer is well informed. Attention to detail, have you captured everything correctly? Be able to work in partnership with your colleagues. We believe our strength is our people and working together sees us at our best. Ability to work on several tasks simultaneously. Being able to juggle different priorities and ensure you are still able to achieve the best outcome. An interest in financial services and looking to take the first step to develop your insurance career. Qualifications: 5 GCSE to include Maths and English at grade C or above (or equivalent). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
May 15, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. We are proud to extend our Early Careers Programme in 2024. As an Early Careers Associate, you'll participate in a five-week residential course to develop your insurance knowledge, giving you the foundation to launch your insurance career in broking, claims or underwriting. Our three-year immersive development programme includes: Tailored coaching and support from your manager and mentor. Multiple learning opportunities through online, hands-on, and group projects. Deep dive opportunity to learn legislative and financial compliance requirements. Practical experience to master system needs. How to support our clients with appropriate solutions, structure, price, and placement strategies to support their business growth. Collaborative, entrepreneurial, and team-based environment. Industry-recognised qualifications. Hybrid working environment (after initial training). The five-week residential course will focus on developing your knowledge of Howden, while the latter stages are designed to expose you to your new role and the insurance industry. In addition to gaining valuable work experience, you'll have the opportunity to partner with clients from all walks of life and help them with issues that matter to them. Please note we offer full time, permanent positions within our programme. You will be based within an office local to your home location and ideally be onsite for 3 days per week on average after initial training. What you will be doing: Supporting our Account Handlers in managing client portfolios with day-to-day enquiries either over the phone or email. The enquiries could be a change to personal details or even assisting with a brand-new policy. A helping hand to gather policy renewal information to enable terms to be obtained and orders placed. Partnering with Account Handlers and Executives to grow existing client portfolios by seeking new, and/or existing opportunities. By learning policy wording and underwriting guidelines, you will be able to support customers with claims enquiries. Keeping information up to date and accurate across our systems. Performing checks to ensure we are compliant to processes. What you need to be successful: Turn detective and have interest in people and their needs. To identify where further support is needed. Asking the right questions and not making assumptions. Have first class communication skills and previous experience in a customer service-related role. Being comfortable speaking on the telephone, ensuring our customer is well informed. Attention to detail, have you captured everything correctly? Be able to work in partnership with your colleagues. We believe our strength is our people and working together sees us at our best. Ability to work on several tasks simultaneously. Being able to juggle different priorities and ensure you are still able to achieve the best outcome. An interest in financial services and looking to take the first step to develop your insurance career. Qualifications: 5 GCSE to include Maths and English at grade C or above (or equivalent). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. We are proud to extend our Early Careers Programme in 2024. As an Early Careers Associate, you'll participate in a five-week residential course to develop your insurance knowledge, giving you the foundation to launch your insurance career in broking, claims or underwriting. Our three-year immersive development programme includes: Tailored coaching and support from your manager and mentor. Multiple learning opportunities through online, hands-on, and group projects. Deep dive opportunity to learn legislative and financial compliance requirements. Practical experience to master system needs. How to support our clients with appropriate solutions, structure, price, and placement strategies to support their business growth. Collaborative, entrepreneurial, and team-based environment. Industry-recognised qualifications. Hybrid working environment (after initial training). The five-week residential course will focus on developing your knowledge of Howden, while the latter stages are designed to expose you to your new role and the insurance industry. In addition to gaining valuable work experience, you'll have the opportunity to partner with clients from all walks of life and help them with issues that matter to them. Please note we offer full time, permanent positions within our programme. You will be based within an office local to your home location and ideally be onsite for 3 days per week on average after initial training. What you will be doing: Supporting our Account Handlers in managing client portfolios with day-to-day enquiries either over the phone or email. The enquiries could be a change to personal details or even assisting with a brand-new policy. A helping hand to gather policy renewal information to enable terms to be obtained and orders placed. Partnering with Account Handlers and Executives to grow existing client portfolios by seeking new, and/or existing opportunities. By learning policy wording and underwriting guidelines, you will be able to support customers with claims enquiries. Keeping information up to date and accurate across our systems. Performing checks to ensure we are compliant to processes. What you need to be successful: Turn detective and have interest in people and their needs. To identify where further support is needed. Asking the right questions and not making assumptions. Have first class communication skills and previous experience in a customer service-related role. Being comfortable speaking on the telephone, ensuring our customer is well informed. Attention to detail, have you captured everything correctly? Be able to work in partnership with your colleagues. We believe our strength is our people and working together sees us at our best. Ability to work on several tasks simultaneously. Being able to juggle different priorities and ensure you are still able to achieve the best outcome. An interest in financial services and looking to take the first step to develop your insurance career. Qualifications: 5 GCSE to include Maths and English at grade C or above (or equivalent). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
May 15, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. We are proud to extend our Early Careers Programme in 2024. As an Early Careers Associate, you'll participate in a five-week residential course to develop your insurance knowledge, giving you the foundation to launch your insurance career in broking, claims or underwriting. Our three-year immersive development programme includes: Tailored coaching and support from your manager and mentor. Multiple learning opportunities through online, hands-on, and group projects. Deep dive opportunity to learn legislative and financial compliance requirements. Practical experience to master system needs. How to support our clients with appropriate solutions, structure, price, and placement strategies to support their business growth. Collaborative, entrepreneurial, and team-based environment. Industry-recognised qualifications. Hybrid working environment (after initial training). The five-week residential course will focus on developing your knowledge of Howden, while the latter stages are designed to expose you to your new role and the insurance industry. In addition to gaining valuable work experience, you'll have the opportunity to partner with clients from all walks of life and help them with issues that matter to them. Please note we offer full time, permanent positions within our programme. You will be based within an office local to your home location and ideally be onsite for 3 days per week on average after initial training. What you will be doing: Supporting our Account Handlers in managing client portfolios with day-to-day enquiries either over the phone or email. The enquiries could be a change to personal details or even assisting with a brand-new policy. A helping hand to gather policy renewal information to enable terms to be obtained and orders placed. Partnering with Account Handlers and Executives to grow existing client portfolios by seeking new, and/or existing opportunities. By learning policy wording and underwriting guidelines, you will be able to support customers with claims enquiries. Keeping information up to date and accurate across our systems. Performing checks to ensure we are compliant to processes. What you need to be successful: Turn detective and have interest in people and their needs. To identify where further support is needed. Asking the right questions and not making assumptions. Have first class communication skills and previous experience in a customer service-related role. Being comfortable speaking on the telephone, ensuring our customer is well informed. Attention to detail, have you captured everything correctly? Be able to work in partnership with your colleagues. We believe our strength is our people and working together sees us at our best. Ability to work on several tasks simultaneously. Being able to juggle different priorities and ensure you are still able to achieve the best outcome. An interest in financial services and looking to take the first step to develop your insurance career. Qualifications: 5 GCSE to include Maths and English at grade C or above (or equivalent). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. We are proud to extend our Early Careers Programme in 2024. As an Early Careers Associate, you'll participate in a five-week residential course to develop your insurance knowledge, giving you the foundation to launch your insurance career in broking, claims or underwriting. Our three-year immersive development programme includes: Tailored coaching and support from your manager and mentor. Multiple learning opportunities through online, hands-on, and group projects. Deep dive opportunity to learn legislative and financial compliance requirements. Practical experience to master system needs. How to support our clients with appropriate solutions, structure, price, and placement strategies to support their business growth. Collaborative, entrepreneurial, and team-based environment. Industry-recognised qualifications. Hybrid working environment (after initial training). The five-week residential course will focus on developing your knowledge of Howden, while the latter stages are designed to expose you to your new role and the insurance industry. In addition to gaining valuable work experience, you'll have the opportunity to partner with clients from all walks of life and help them with issues that matter to them. Please note we offer full time, permanent positions within our programme. You will be based within an office local to your home location and ideally be onsite for 3 days per week on average after initial training. What you will be doing: Supporting our Account Handlers in managing client portfolios with day-to-day enquiries either over the phone or email. The enquiries could be a change to personal details or even assisting with a brand-new policy. A helping hand to gather policy renewal information to enable terms to be obtained and orders placed. Partnering with Account Handlers and Executives to grow existing client portfolios by seeking new, and/or existing opportunities. By learning policy wording and underwriting guidelines, you will be able to support customers with claims enquiries. Keeping information up to date and accurate across our systems. Performing checks to ensure we are compliant to processes. What you need to be successful: Turn detective and have interest in people and their needs. To identify where further support is needed. Asking the right questions and not making assumptions. Have first class communication skills and previous experience in a customer service-related role. Being comfortable speaking on the telephone, ensuring our customer is well informed. Attention to detail, have you captured everything correctly? Be able to work in partnership with your colleagues. We believe our strength is our people and working together sees us at our best. Ability to work on several tasks simultaneously. Being able to juggle different priorities and ensure you are still able to achieve the best outcome. An interest in financial services and looking to take the first step to develop your insurance career. Qualifications: 5 GCSE to include Maths and English at grade C or above (or equivalent). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
May 15, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. We are proud to extend our Early Careers Programme in 2024. As an Early Careers Associate, you'll participate in a five-week residential course to develop your insurance knowledge, giving you the foundation to launch your insurance career in broking, claims or underwriting. Our three-year immersive development programme includes: Tailored coaching and support from your manager and mentor. Multiple learning opportunities through online, hands-on, and group projects. Deep dive opportunity to learn legislative and financial compliance requirements. Practical experience to master system needs. How to support our clients with appropriate solutions, structure, price, and placement strategies to support their business growth. Collaborative, entrepreneurial, and team-based environment. Industry-recognised qualifications. Hybrid working environment (after initial training). The five-week residential course will focus on developing your knowledge of Howden, while the latter stages are designed to expose you to your new role and the insurance industry. In addition to gaining valuable work experience, you'll have the opportunity to partner with clients from all walks of life and help them with issues that matter to them. Please note we offer full time, permanent positions within our programme. You will be based within an office local to your home location and ideally be onsite for 3 days per week on average after initial training. What you will be doing: Supporting our Account Handlers in managing client portfolios with day-to-day enquiries either over the phone or email. The enquiries could be a change to personal details or even assisting with a brand-new policy. A helping hand to gather policy renewal information to enable terms to be obtained and orders placed. Partnering with Account Handlers and Executives to grow existing client portfolios by seeking new, and/or existing opportunities. By learning policy wording and underwriting guidelines, you will be able to support customers with claims enquiries. Keeping information up to date and accurate across our systems. Performing checks to ensure we are compliant to processes. What you need to be successful: Turn detective and have interest in people and their needs. To identify where further support is needed. Asking the right questions and not making assumptions. Have first class communication skills and previous experience in a customer service-related role. Being comfortable speaking on the telephone, ensuring our customer is well informed. Attention to detail, have you captured everything correctly? Be able to work in partnership with your colleagues. We believe our strength is our people and working together sees us at our best. Ability to work on several tasks simultaneously. Being able to juggle different priorities and ensure you are still able to achieve the best outcome. An interest in financial services and looking to take the first step to develop your insurance career. Qualifications: 5 GCSE to include Maths and English at grade C or above (or equivalent). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.