Hogarth Worldwide
Feb 10, 2023
Full time
Hogarth Worldwide is the world's leading creative content production company. Born to make the best work brilliantly, we combine craft, insight and technology to bring creative work to life for many of the world's most famous brands. The role We are looking for a Programme Director with strong technical experience for our clients in the confectionary, pharma, healthcare, medical devices, household appliances and FMCG sectors. The ideal candidate will have in-depth digital experience across the digital landscape, managing large website projects (CMS), eCommerce engagement, and app builds - depending on the role we would also like to see knowledge in managing large web & content management digital programmes across multi-CMS applications. This is a transformational role that shapes, leads and empowers their delivery team to ensure the fundamentals of Project Management excellence are achieved. The Programme Director will understand, embrace and be able to select with confidence the most appropriate tools and methods to deliver change internally and to our clients. Additional knowledge of building data powered experiences using SEO, PPC, personalisation, content production/optimization and CRM programmes would be advantageous. An experienced and proactive individual who will be responsible for the programme management of multiple digital streams of work for our global client, across geographically distributed client and delivery teams. The Programme Director will also ensure that s/he provides strategic leadership to the client and programme governance across all digital streams of work. Responsibilities Responsible for establishing a vision for delivery of programmes of work in collaboration with the wider team (Client Services and Client). Accountable for defining clear objectives and Key Performance Indicators that help the team have clarity on expectations and the definitions of 'Quality' and 'Done'. Where a new client is being brought onboard with Hogarth from a Digital Production perspective, responsible and accountable for setting the programme up with a strong foundation based on a series of discovery workshops and outputs that set the team up for successful production. Where your portfolio includes multiple accounts; you will be responsible for elevating the team such that ways of working are enhanced, sharing strategies that enable the team to embrace the agile mindset needed in digital transformation programmes. Responsible for coaching team members and clients in moving towards this agile mindset and creating an environment in which change can be embraced with the best possible outcome under the circumstances under which the team finds themselves. Accountable for ensuring the programme and project management team surface key information around to inform programme progress and to ensure smooth delivery of work to client stakeholders e.g. status, key risk to be aware of, actions required outside of the day to day. Responsible for guidance to programme manager(s) and wider project team (Project Managers, Tech Leads, Lead QA) to ensure utilisation of best practices, tools and systems, automation. Accountable for strategic management of risks and dependencies in partnership with internal teams at Hogarth as well as those accountable on the client's side. Accountable for resolution of issues and ensuring clarification around any assumptions which could jeopardise the health of the programme. Responsible and accountable for understanding key client stakeholders and ensuring the right people are consulted and/or informed such that their input is accounted as the programme progresses. Accountable for driving efficiencies in the financial running of the programme through close collaboration with account management and finance to ensure profitability over time. Responsible for building and evolving the delivery team through performance management and recruitment of the right people in the right roles. Leaning on Hogarth's global delivery network to ensure that right balance of internal hires and external onboarding or freelancers. Requirements Strong client facing aptitude for managing client requirements and expectations Strong experience in working in an Agile delivery environment at scale Practical knowledge of Scrum, Agile and Lean ways of working and evidence of working with teams and individuals who have not worked this way before. Solid experience working on global web projects (CMS) and eCommerce, mobile apps Deep experience of partnering with digital Delivery team members (project management) Experience working with cross discipline teams from creative (UX / UI), to development, martech specialists, content strategists and consultants An entrepreneurship spirit - driven to learn and evolve beyond what your current experience may be. A seasoned people manager - ability to manage and guide a range of people and personalities. A problem solver - ability to see problems on the horizon and seek to mitigate them proactively as well as in the midst of them. A strong communicator - able to utilise the right tools or mediums to communicate key messages to the varied target audience in order to achieve the right outcome. Diversity and Inclusion Hogarth is committed to diversity and inclusion, through our ideas, our people, how we behave and conduct ourselves. Creating a truly inclusive culture at all levels of the organisation that encourages different points of view, making Hogarth not only a better company and place to work but an environment where everyone experiences connection, opportunity and a sense of belonging. Please contact email protected if you need the job advert or form in another format. Data We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy st atement . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.