About The Role Are you prepared to go the extra mile to ensure a positive outcome for your customers? To support them to remain well and out of hospital? We are looking for a Support Worker to join our team inthe Individual Budget Service,which isa service that provides support to customers, living in the community, who have severe and enduring mental health diagnoses. We provide social inclusion support to these customers, to enable them to have a better quality of life. We will be working closely with other specialist providers to deliver pro-active, holistic support to customers, helping them to build confidence, self-esteem and pride, and move forward to further independence, accessing local services, enjoy being part of their local community. We are looking for people to work with us who are motivated to make a positive contribution to the lives of the people we support and have a can do approach to their work. You will provide support in line with each customers' personal Support plan, which can be around a variety of things. It will be predominantly around their mental health, but could also include things like: managing a tenancy, working with benefits (housing benefits, universal credits, PIP and other), bills, exploring options around education, training and volunteering,budgeting, linking with and signposting to agencies and activities in the community and other appropriate services, supporting people with health needs, addiction, and engaging with other professionals. You will also liaise regularly with referral partners (local Mental Health Teams and Adult Social Care in Cornwall Council) and assess needs and risks appropriately to ensure the service remains suitable for the customers. You will help to keep the caseload management systems up to date and will complete and regularly review Risk Assessments and Support Plans. Experience in a similar role or would be desirable, however what is most important is having a passion for helping people in the local community. This role will be challenging at times as you will be working with and supporting people across a range of difficult and challenging issues/behaviours; great team working skills as well as the ability to lone work, enthusiasm to work alongside partner agencies, resilience, an attention to detail, using your initiative and problem solving will be key. This role will be offered with an essential car user allowance, as a car is essential and driving between customers is a large part of the role. This role is being offered on a full time, 6 month fixed term basis and will be field based in the Cornwall area. We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service. If you would like to discuss this vacancy, please contact our Resourcing team on or email. About The Candidate To be considered for the role of Support Worker, you will be/have: An understanding of support needs and support planning. Experience of risk assessing and risk management. A great communicator with the ability to build rapport. Accurate record keeping and computer skills. Confident in lone working. A flexible approach to work. Able to work under pressure and meet deadlines. Resilient and adaptable. Open, friendly personality and the ability to maintain a positive attitude in challenging situations. The ability to adopt a methodical and organised approach to work. Knowledge of welfare and housing benefits. A good understanding of safeguarding. About The Company Our Reward and Benefits: Defined Contribution pension scheme employer contribution of 6% - 9%. Discretionary Bonus scheme. Death in Service benefit (3 x salary). 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave. Family Friendly policies. Health Cash Plan including dental and optical cover (worth up to £1,100 per annum). Employee Assistance Programme. Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs. Cycle to Work scheme. Car Benefit scheme. Learning and Development including coaching and professional qualification support. Volunteering days. About Us: LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone. As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website. JBRP1_UKTJ
Apr 30, 2024
Full time
About The Role Are you prepared to go the extra mile to ensure a positive outcome for your customers? To support them to remain well and out of hospital? We are looking for a Support Worker to join our team inthe Individual Budget Service,which isa service that provides support to customers, living in the community, who have severe and enduring mental health diagnoses. We provide social inclusion support to these customers, to enable them to have a better quality of life. We will be working closely with other specialist providers to deliver pro-active, holistic support to customers, helping them to build confidence, self-esteem and pride, and move forward to further independence, accessing local services, enjoy being part of their local community. We are looking for people to work with us who are motivated to make a positive contribution to the lives of the people we support and have a can do approach to their work. You will provide support in line with each customers' personal Support plan, which can be around a variety of things. It will be predominantly around their mental health, but could also include things like: managing a tenancy, working with benefits (housing benefits, universal credits, PIP and other), bills, exploring options around education, training and volunteering,budgeting, linking with and signposting to agencies and activities in the community and other appropriate services, supporting people with health needs, addiction, and engaging with other professionals. You will also liaise regularly with referral partners (local Mental Health Teams and Adult Social Care in Cornwall Council) and assess needs and risks appropriately to ensure the service remains suitable for the customers. You will help to keep the caseload management systems up to date and will complete and regularly review Risk Assessments and Support Plans. Experience in a similar role or would be desirable, however what is most important is having a passion for helping people in the local community. This role will be challenging at times as you will be working with and supporting people across a range of difficult and challenging issues/behaviours; great team working skills as well as the ability to lone work, enthusiasm to work alongside partner agencies, resilience, an attention to detail, using your initiative and problem solving will be key. This role will be offered with an essential car user allowance, as a car is essential and driving between customers is a large part of the role. This role is being offered on a full time, 6 month fixed term basis and will be field based in the Cornwall area. We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service. If you would like to discuss this vacancy, please contact our Resourcing team on or email. About The Candidate To be considered for the role of Support Worker, you will be/have: An understanding of support needs and support planning. Experience of risk assessing and risk management. A great communicator with the ability to build rapport. Accurate record keeping and computer skills. Confident in lone working. A flexible approach to work. Able to work under pressure and meet deadlines. Resilient and adaptable. Open, friendly personality and the ability to maintain a positive attitude in challenging situations. The ability to adopt a methodical and organised approach to work. Knowledge of welfare and housing benefits. A good understanding of safeguarding. About The Company Our Reward and Benefits: Defined Contribution pension scheme employer contribution of 6% - 9%. Discretionary Bonus scheme. Death in Service benefit (3 x salary). 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave. Family Friendly policies. Health Cash Plan including dental and optical cover (worth up to £1,100 per annum). Employee Assistance Programme. Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs. Cycle to Work scheme. Car Benefit scheme. Learning and Development including coaching and professional qualification support. Volunteering days. About Us: LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone. As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website. JBRP1_UKTJ
About The Role Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you! We are looking for a Housing Officer to join our Neighbourhoods team to provide tenancy and estate management services withinBristol.There will also be involvement in new developments. As a Housing Officer you will be the primary relationship manager for our customers, providing and coordinating an effective front facing customer service. You will work collaboratively with colleagues across the organizationto ensure services are delivered in line within appropriate timeframes. This role is being offered on afull time,permanentbasis and will be based in theBristolarea. We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service. About The Candidate To be considered for the role of Housing Officer you will: have experience in social housing, or related profession. have experience of tenancy, estate and housing management. either hold, or be willing to work towards CIH Level 4. have excellent communication and leadership skills. be able to apply sound judgement in order to find solutions to situations that arise. have an excellent customer focus, with an ability and drive to improve customer satisfaction. hold a full UK/EU driving licence and access to a suitable vehicle. About The Company Our Reward and Benefits: Defined Contribution pension scheme employer contribution of 6% - 9%. Discretionary Bonus scheme. Death in Service benefit (3 x salary). 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave. Family Friendly policies. Health Cash Plan including dental and optical cover (worth up to £1,100 per annum). Employee Assistance Programme. Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs. Cycle to Work scheme. Car Benefit scheme. Learning and Development including coaching and professional qualification support. Volunteering days. About Us: LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone. As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, pleasevisit our website. JBRP1_UKTJ
Apr 30, 2024
Full time
About The Role Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you! We are looking for a Housing Officer to join our Neighbourhoods team to provide tenancy and estate management services withinBristol.There will also be involvement in new developments. As a Housing Officer you will be the primary relationship manager for our customers, providing and coordinating an effective front facing customer service. You will work collaboratively with colleagues across the organizationto ensure services are delivered in line within appropriate timeframes. This role is being offered on afull time,permanentbasis and will be based in theBristolarea. We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service. About The Candidate To be considered for the role of Housing Officer you will: have experience in social housing, or related profession. have experience of tenancy, estate and housing management. either hold, or be willing to work towards CIH Level 4. have excellent communication and leadership skills. be able to apply sound judgement in order to find solutions to situations that arise. have an excellent customer focus, with an ability and drive to improve customer satisfaction. hold a full UK/EU driving licence and access to a suitable vehicle. About The Company Our Reward and Benefits: Defined Contribution pension scheme employer contribution of 6% - 9%. Discretionary Bonus scheme. Death in Service benefit (3 x salary). 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave. Family Friendly policies. Health Cash Plan including dental and optical cover (worth up to £1,100 per annum). Employee Assistance Programme. Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs. Cycle to Work scheme. Car Benefit scheme. Learning and Development including coaching and professional qualification support. Volunteering days. About Us: LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone. As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, pleasevisit our website. JBRP1_UKTJ
Our Senior Social Worker - Workforce and Practice Development role will focus on the development of, and lead on, our programmes for newly qualified social workers (the Assessed and Supported Year in Employment - ASYE), social work apprentices, student social workers and practice education. The post holder will drive service improvement and work to strengthen practitioner confidence and experience. This role sits within the Safeguarding and Quality Assurance Service in Hackney Children and Families Service. The service's vision and mission statement is focused on improving outcomes for children and we are looking for someone who wants to be part of this important work. You will be required to be: an experienced social worker who wants to use your frontline practice knowledge and experience to support the next generation of social workers will have statutory experience within a Local Authority setting will be organised and have an eye for detail to support the review and development of a structured programme of support for newly qualified social workers and student social workers will be analytical and have a good understanding of the national context and needs of newly qualified social workers will be a Practice Educator and have confidence and experience in providing direct support and supervision to students and/or those undertaking their Assessed and Supported Year in Employment (ASYE) will have strong written and verbal communication skills, including the ability to present complex information in a concise and accessible format Hackney Children and Families Services is undergoing a transformation in order to embed our new Practice Model. We are developing how we will be with children and families through a Systemic, Trauma Informed and Anti-Racist (STAR) lens. Hackney's Children and Families Services is committed to dismantling systemic racism, discrimination, injustice and making anti-racism a foundation of our practice. We will: be a voice and force for change, for every child and family that we work for and with; recognise and address the impact of racism on children and families within our practice; apply our anti-racist principles in all of our interactions with and decision-making about children; and to determinedly and actively work with our partners supporting and ensuring anti-racist practice. In this post, you will be expected to learn and understand our anti-racist practice standards and ensure you uphold these in all aspects of your work. We value our staff and offer a competitive benefits package including hybrid working, a mobile phone and home computer, coaching and mentoring opportunities, a competitive salary, excellent pension scheme, generous annual leave entitlements (including Bank Holidays) and a strong Employee Assistance Programme including support around racialised trauma. We also offer: season ticket loans cycle to work scheme (with secure bike lock up) tenancy deposit loan scheme discounted gym membership offer blue Light Savings Card, Vectis Card and CSSC Membership Discount Offer buying extra annual leave offer payment for eye tests flexible working local discounts and discounts at big brand name stores via our Staff Offers website. There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London's most vibrant and diverse boroughs. It's one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities. If you want to work in a place where you can represent our values so we achieve the best for our businesses and residents and the opportunity of working here excites you, please click on the apply button below. The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs. When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form. This application process replaces a supporting statement. Closing date for applications: 03 & 04 June 2024 (22:59 pm). Assessment / Interview dates: to be confirmed. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:
Apr 30, 2024
Full time
Our Senior Social Worker - Workforce and Practice Development role will focus on the development of, and lead on, our programmes for newly qualified social workers (the Assessed and Supported Year in Employment - ASYE), social work apprentices, student social workers and practice education. The post holder will drive service improvement and work to strengthen practitioner confidence and experience. This role sits within the Safeguarding and Quality Assurance Service in Hackney Children and Families Service. The service's vision and mission statement is focused on improving outcomes for children and we are looking for someone who wants to be part of this important work. You will be required to be: an experienced social worker who wants to use your frontline practice knowledge and experience to support the next generation of social workers will have statutory experience within a Local Authority setting will be organised and have an eye for detail to support the review and development of a structured programme of support for newly qualified social workers and student social workers will be analytical and have a good understanding of the national context and needs of newly qualified social workers will be a Practice Educator and have confidence and experience in providing direct support and supervision to students and/or those undertaking their Assessed and Supported Year in Employment (ASYE) will have strong written and verbal communication skills, including the ability to present complex information in a concise and accessible format Hackney Children and Families Services is undergoing a transformation in order to embed our new Practice Model. We are developing how we will be with children and families through a Systemic, Trauma Informed and Anti-Racist (STAR) lens. Hackney's Children and Families Services is committed to dismantling systemic racism, discrimination, injustice and making anti-racism a foundation of our practice. We will: be a voice and force for change, for every child and family that we work for and with; recognise and address the impact of racism on children and families within our practice; apply our anti-racist principles in all of our interactions with and decision-making about children; and to determinedly and actively work with our partners supporting and ensuring anti-racist practice. In this post, you will be expected to learn and understand our anti-racist practice standards and ensure you uphold these in all aspects of your work. We value our staff and offer a competitive benefits package including hybrid working, a mobile phone and home computer, coaching and mentoring opportunities, a competitive salary, excellent pension scheme, generous annual leave entitlements (including Bank Holidays) and a strong Employee Assistance Programme including support around racialised trauma. We also offer: season ticket loans cycle to work scheme (with secure bike lock up) tenancy deposit loan scheme discounted gym membership offer blue Light Savings Card, Vectis Card and CSSC Membership Discount Offer buying extra annual leave offer payment for eye tests flexible working local discounts and discounts at big brand name stores via our Staff Offers website. There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London's most vibrant and diverse boroughs. It's one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities. If you want to work in a place where you can represent our values so we achieve the best for our businesses and residents and the opportunity of working here excites you, please click on the apply button below. The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs. When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form. This application process replaces a supporting statement. Closing date for applications: 03 & 04 June 2024 (22:59 pm). Assessment / Interview dates: to be confirmed. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:
Newly Qualified Social Workers to undertake Assessed and Supported Year in Employment (ASYE) - PO1 Hackney's Children and Families Services (CFS) Social Worker role provides an opportunity for passionate and child-focused newly qualified or experienced social workers to join our children's service which is committed to providing high quality support, assessment and intervention with the children and families we work with. Our service and staff are dynamic, innovative and committed to building strong relationships with our local communities, our children and their families and we are dedicated to promoting and developing anti-racist practice. Hackney provides wide-ranging and excellent training and development opportunities; we will help you to develop excellent social work practice, leading to career advancement at your own pace. This includes access to research, online and in person training and group supervision. We are on a journey to update our practice model and to develop and embed our new Systemic, Trauma Informed and Anti-Racist (STAR) ways of working. Within Hackney CFS we are committed to dismantling systemic racism, discrimination, injustice and making anti-racism a foundation of our practice. We will: be a voice and force for change, for every child and family that we work for and with; recognise and address the impact of racism on children and families within our practice; apply our anti-racist principles in all of our interactions with and decision-making about children; and to determinedly and actively work with our partners supporting and ensuring anti-racist practice. In this post, you will be expected to learn and understand our anti-racist practice standards and ensure you uphold these in all aspects of your work. As part of our journey to be Anti-Racist we want our workforce to represent the community we serve, that's why we encourage applications from Black and Global Majority Ethnic backgrounds. Retention payments of £3000 per year are available for front line social workers in our Access and Assessment and Children in Need Services. For this role, you will be required to be an experienced social worker or are completing your social work degree within the next three months. You will be dedicated to and knowledgeable about responding to the needs and wishes of children; you will be committed to safeguarding practices and to identifying and challenging discrimination and racism. You will be creative, analytical and reflective and be willing to work hard to improve outcomes for children and young people. Candidates must: Have completed (or be about to complete - within the next 3 months) their social work qualification; Be registered (or awaiting registration) with Social Work England; An enhanced DBS check is required. We value our staff and offer a competitive benefits package including hybrid working, a mobile phone and home computer, coaching and mentoring opportunities, a competitive salary, excellent pension scheme, generous annual leave entitlements (including Bank Holidays) and a strong Employee Assistance Programme including support around racialised trauma. We also offer: season ticket loans cycle to work scheme (with secure bike lock up) tenancy deposit loan scheme discounted gym membership offer Blue Light Savings Card, Vectis Card and CSSC Membership Discount Offer buying extra annual leave offer payment for eye tests flexible working local discounts and discounts at big brand name stores via our Staff Offers website. We invite you to join us for an informal conversation via this link on Wednesday 8 May 2024 from 6-7pm and meet with our Director and senior managers. We look forward to hearing from you. If you are unable to attend the online drop in referenced above and you would like to speak to a manager to discuss this opportunity, please contact If you share our values and are ready to be part of our exciting journey please click on the apply button below. The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs. When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. This application process replaces a supporting statement. Closing date for applications: 19th May 2024 (22:59). Assessment date: 07 June 2024. Interview date: If you are successful after the assessment - 25, 26 & 27 June 2024 We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available
Apr 30, 2024
Full time
Newly Qualified Social Workers to undertake Assessed and Supported Year in Employment (ASYE) - PO1 Hackney's Children and Families Services (CFS) Social Worker role provides an opportunity for passionate and child-focused newly qualified or experienced social workers to join our children's service which is committed to providing high quality support, assessment and intervention with the children and families we work with. Our service and staff are dynamic, innovative and committed to building strong relationships with our local communities, our children and their families and we are dedicated to promoting and developing anti-racist practice. Hackney provides wide-ranging and excellent training and development opportunities; we will help you to develop excellent social work practice, leading to career advancement at your own pace. This includes access to research, online and in person training and group supervision. We are on a journey to update our practice model and to develop and embed our new Systemic, Trauma Informed and Anti-Racist (STAR) ways of working. Within Hackney CFS we are committed to dismantling systemic racism, discrimination, injustice and making anti-racism a foundation of our practice. We will: be a voice and force for change, for every child and family that we work for and with; recognise and address the impact of racism on children and families within our practice; apply our anti-racist principles in all of our interactions with and decision-making about children; and to determinedly and actively work with our partners supporting and ensuring anti-racist practice. In this post, you will be expected to learn and understand our anti-racist practice standards and ensure you uphold these in all aspects of your work. As part of our journey to be Anti-Racist we want our workforce to represent the community we serve, that's why we encourage applications from Black and Global Majority Ethnic backgrounds. Retention payments of £3000 per year are available for front line social workers in our Access and Assessment and Children in Need Services. For this role, you will be required to be an experienced social worker or are completing your social work degree within the next three months. You will be dedicated to and knowledgeable about responding to the needs and wishes of children; you will be committed to safeguarding practices and to identifying and challenging discrimination and racism. You will be creative, analytical and reflective and be willing to work hard to improve outcomes for children and young people. Candidates must: Have completed (or be about to complete - within the next 3 months) their social work qualification; Be registered (or awaiting registration) with Social Work England; An enhanced DBS check is required. We value our staff and offer a competitive benefits package including hybrid working, a mobile phone and home computer, coaching and mentoring opportunities, a competitive salary, excellent pension scheme, generous annual leave entitlements (including Bank Holidays) and a strong Employee Assistance Programme including support around racialised trauma. We also offer: season ticket loans cycle to work scheme (with secure bike lock up) tenancy deposit loan scheme discounted gym membership offer Blue Light Savings Card, Vectis Card and CSSC Membership Discount Offer buying extra annual leave offer payment for eye tests flexible working local discounts and discounts at big brand name stores via our Staff Offers website. We invite you to join us for an informal conversation via this link on Wednesday 8 May 2024 from 6-7pm and meet with our Director and senior managers. We look forward to hearing from you. If you are unable to attend the online drop in referenced above and you would like to speak to a manager to discuss this opportunity, please contact If you share our values and are ready to be part of our exciting journey please click on the apply button below. The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs. When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. This application process replaces a supporting statement. Closing date for applications: 19th May 2024 (22:59). Assessment date: 07 June 2024. Interview date: If you are successful after the assessment - 25, 26 & 27 June 2024 We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available
Brook Street Social Care
Leicester, Leicestershire
Housing Officer Location: Leicester - out in the community - travelling across 3 sites within close proximity. Hours: 37.5 Hours - Working hours are from 8am - 7pm Shift Pattern: Monday to Friday & Occasional Weekend, 5 out of 7 days on a rota basis What s in it for YOU? For your hard work and commitment, you will be paid a salary c. 25000, and a very desirable employee package, which includes 6.6 weeks of annual leave plus bank holidays, and massive opportunities for progression. Are you looking for a new role that will give you a sense of achievement? I am looking for a Housing Officer who has a keen interest in supporting people who are at risk of becoming homeless. You will become part of an amazing team who will support the service users in their journey to allow them to live independently and re-engage within the community. If this sounds like the role for you, I would love to hear from YOU today! I am in partnership and collaborating with a fantastic national client who are a registered care and support charity, who specialise in delivering homes, services, and innovation for the most disadvantaged communities in the country and provide support to vulnerable adults. They provide the very best service, and they would love your help to continue that process. Overview of the Role I am looking for a full-time Housing Officer to provide a comprehensive intensive housing management & support service to service users requiring low support located within the different provision. Key Responsibilities Provide intensive housing management service to service users requiring low support at an average of 3-hours of support per person per week. Carry out full needs and risk assessments Admissions into and transfers between properties; including issuing of Licence & Support agreements, key handover and inducting occupant into the new premises Ensuring claims for Housing Benefit is made & submitted to cover rent, and support occupant to make arrangements for rent payments, arranging payment plans to address arrears Work closely with the young person in sustaining education, employment or training Deal with anti-social behaviour and occupancy breaches Liaise with external agencies in order to sustain the accommodation and prevent evictions or abandonments, and provide ongoing resettlement support for up to a year Required Skills, Experience, & Knowledge Level 3 in Housing, Youth & Community Development, Social Work, Coaching, or relevant Social Science - or those who are willing or working towards relevant qualifications Passion and desire to help people who are struggling with their tenancy and are at risk of homelessness Transferable skills which could enable you to support vulnerable adults who are at risk of homelessness Interested? For immediate cons
Apr 28, 2024
Full time
Housing Officer Location: Leicester - out in the community - travelling across 3 sites within close proximity. Hours: 37.5 Hours - Working hours are from 8am - 7pm Shift Pattern: Monday to Friday & Occasional Weekend, 5 out of 7 days on a rota basis What s in it for YOU? For your hard work and commitment, you will be paid a salary c. 25000, and a very desirable employee package, which includes 6.6 weeks of annual leave plus bank holidays, and massive opportunities for progression. Are you looking for a new role that will give you a sense of achievement? I am looking for a Housing Officer who has a keen interest in supporting people who are at risk of becoming homeless. You will become part of an amazing team who will support the service users in their journey to allow them to live independently and re-engage within the community. If this sounds like the role for you, I would love to hear from YOU today! I am in partnership and collaborating with a fantastic national client who are a registered care and support charity, who specialise in delivering homes, services, and innovation for the most disadvantaged communities in the country and provide support to vulnerable adults. They provide the very best service, and they would love your help to continue that process. Overview of the Role I am looking for a full-time Housing Officer to provide a comprehensive intensive housing management & support service to service users requiring low support located within the different provision. Key Responsibilities Provide intensive housing management service to service users requiring low support at an average of 3-hours of support per person per week. Carry out full needs and risk assessments Admissions into and transfers between properties; including issuing of Licence & Support agreements, key handover and inducting occupant into the new premises Ensuring claims for Housing Benefit is made & submitted to cover rent, and support occupant to make arrangements for rent payments, arranging payment plans to address arrears Work closely with the young person in sustaining education, employment or training Deal with anti-social behaviour and occupancy breaches Liaise with external agencies in order to sustain the accommodation and prevent evictions or abandonments, and provide ongoing resettlement support for up to a year Required Skills, Experience, & Knowledge Level 3 in Housing, Youth & Community Development, Social Work, Coaching, or relevant Social Science - or those who are willing or working towards relevant qualifications Passion and desire to help people who are struggling with their tenancy and are at risk of homelessness Transferable skills which could enable you to support vulnerable adults who are at risk of homelessness Interested? For immediate cons
We are looking for a Lead Software Engineer to join our growing Engineering Team. As a proven and experienced engineer, you will form part of an agile cross-functional team in developing and maintaining clients flagship digital platform, transforming our ways of working and delivering excellent customer experience. How you'll do it You will be providing expert technical leadership in the design of our cloud-based platform. You will help define the engineering standards, implement best practice, and contribute to our technical and product roadmap. You will act as a coach and mentor, providing technical leadership to the engineering teams. We are investing significantly into our own digital products built on Azure serverless, microservices solutions, low code (power platform), data infrastructure (lakes, integrations etc) and IoT (Internet of Things). It is an extremely exciting time to join us as we have an established high performing team and a multi-million programme of works for the future that underpins our business strategy. The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. You will have a passion and solid experience in designing solutions that are to a high-quality coding standard, secure, scalable, and resilient. to solve business needs. You have demonstrable experience in setting the technical direction of the engineering pillar by having a deep understanding of the needs of the organization around you. You influence this direction through a consensus-based approach using your people leadership skills and technical expertise. You will have technical experience and knowledge of the following: Expert level experience with software development on the Microsoft tech stack using .NET, ReactJS, REST APIs and Azure services in a microservice architecture Experience with both Azure SQL Server and no SQL DBs such as ComosDB Experience with cloud-based development using Azure services (Service bus, logic App, Function App Azure API Manager) Experience with DevOps automated tooling technology (GIT, Azure DevOps) Excellent practical knowledge of OOP (Object Oriented Programming) concepts and SOLID principles Enthusiastic about delivery and experience working in a fast-paced agile environment Excellent communication skills, ability to interact effectively with multidisciplinary teams Degree/certification in Computer Science/IT or equivalent experience What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. GCS is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2024
Full time
We are looking for a Lead Software Engineer to join our growing Engineering Team. As a proven and experienced engineer, you will form part of an agile cross-functional team in developing and maintaining clients flagship digital platform, transforming our ways of working and delivering excellent customer experience. How you'll do it You will be providing expert technical leadership in the design of our cloud-based platform. You will help define the engineering standards, implement best practice, and contribute to our technical and product roadmap. You will act as a coach and mentor, providing technical leadership to the engineering teams. We are investing significantly into our own digital products built on Azure serverless, microservices solutions, low code (power platform), data infrastructure (lakes, integrations etc) and IoT (Internet of Things). It is an extremely exciting time to join us as we have an established high performing team and a multi-million programme of works for the future that underpins our business strategy. The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. You will have a passion and solid experience in designing solutions that are to a high-quality coding standard, secure, scalable, and resilient. to solve business needs. You have demonstrable experience in setting the technical direction of the engineering pillar by having a deep understanding of the needs of the organization around you. You influence this direction through a consensus-based approach using your people leadership skills and technical expertise. You will have technical experience and knowledge of the following: Expert level experience with software development on the Microsoft tech stack using .NET, ReactJS, REST APIs and Azure services in a microservice architecture Experience with both Azure SQL Server and no SQL DBs such as ComosDB Experience with cloud-based development using Azure services (Service bus, logic App, Function App Azure API Manager) Experience with DevOps automated tooling technology (GIT, Azure DevOps) Excellent practical knowledge of OOP (Object Oriented Programming) concepts and SOLID principles Enthusiastic about delivery and experience working in a fast-paced agile environment Excellent communication skills, ability to interact effectively with multidisciplinary teams Degree/certification in Computer Science/IT or equivalent experience What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. GCS is acting as an Employment Agency in relation to this vacancy.
SNG Formerly Sovereign Housing Association
Hertford, Hertfordshire
Employment & Skills Coach - Hertford Join our team in Wembley as an Employment and Skills Coach . This role offers a unique opportunity for a forward-thinking individual to make a positive impact. The starting salary is £30,000 to £35,000 depending on your experience. The Role: In this rewarding role, you will coach residents towards achieving their career aspirations, supporting them in gaining qualifications or securing better employment. You will work flexibly from home, the office, and in the field, requiring a Full UK Drivers License and personal transport due to travel throughout the region. Key Responsibilities: Provide information, advice, and guidance to residents, assisting them in accessing employability services and securing sustainable employment. Develop a network of support agencies and providers to enhance residents' opportunities for progression. Utilise a blended approach of digital, phone, and face-to-face delivery for advice and guidance. Collaborate with residents to create personalized action plans focused on employment sustainability. What We're Looking For: Previous experience in a similar role with a strong understanding of the local labor market. Ability to build positive relationships with customers and local employment support networks. Passion for helping residents achieve sustainable employment and tenancy goals. Strong organisational skills with the ability to manage multiple caseloads independently. Benefits & Perks: £450 yearly flexible benefit pot to use against benefits of your choice 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package Generous matched pension scheme up to 12% and life cover Flexible working Supportive and inclusive working environment with opportunities for career development. About Us: It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. At SNG, we embrace Equality, Diversity, and Inclusion, creating a culture where you can truly be yourself. If you're ready to join a dynamic team making a real difference, apply today to be considered!
Apr 26, 2024
Full time
Employment & Skills Coach - Hertford Join our team in Wembley as an Employment and Skills Coach . This role offers a unique opportunity for a forward-thinking individual to make a positive impact. The starting salary is £30,000 to £35,000 depending on your experience. The Role: In this rewarding role, you will coach residents towards achieving their career aspirations, supporting them in gaining qualifications or securing better employment. You will work flexibly from home, the office, and in the field, requiring a Full UK Drivers License and personal transport due to travel throughout the region. Key Responsibilities: Provide information, advice, and guidance to residents, assisting them in accessing employability services and securing sustainable employment. Develop a network of support agencies and providers to enhance residents' opportunities for progression. Utilise a blended approach of digital, phone, and face-to-face delivery for advice and guidance. Collaborate with residents to create personalized action plans focused on employment sustainability. What We're Looking For: Previous experience in a similar role with a strong understanding of the local labor market. Ability to build positive relationships with customers and local employment support networks. Passion for helping residents achieve sustainable employment and tenancy goals. Strong organisational skills with the ability to manage multiple caseloads independently. Benefits & Perks: £450 yearly flexible benefit pot to use against benefits of your choice 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package Generous matched pension scheme up to 12% and life cover Flexible working Supportive and inclusive working environment with opportunities for career development. About Us: It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. At SNG, we embrace Equality, Diversity, and Inclusion, creating a culture where you can truly be yourself. If you're ready to join a dynamic team making a real difference, apply today to be considered!
Employment & Skills Coach - Wembley Join our team in Wembley as an Employment and Skills Coach . This role offers a unique opportunity for a forward-thinking individual to make a positive impact. The Role: In this rewarding role, you will coach residents towards achieving their career aspirations, supporting them in gaining qualifications or securing better employment. You will work flexibly from home, the office, and in the field, requiring a Full UK Drivers License and personal transport due to travel throughout the region. Key Responsibilities: Provide information, advice, and guidance to residents, assisting them in accessing employability services and securing sustainable employment. Develop a network of support agencies and providers to enhance residents' opportunities for progression. Utilise a blended approach of digital, phone, and face-to-face delivery for advice and guidance. Collaborate with residents to create personalized action plans focused on employment sustainability. What We're Looking For: Previous experience in a similar role with a strong understanding of the local labor market. Ability to build positive relationships with customers and local employment support networks. Passion for helping residents achieve sustainable employment and tenancy goals. Strong organisational skills with the ability to manage multiple caseloads independently. Benefits & Perks: £450 yearly flexible benefit pot to use against benefits of your choice 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package Generous matched pension scheme up to 12% and life cover Flexible working Supportive and inclusive working environment with opportunities for career development. About Us: It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. At SNG, we embrace Equality, Diversity, and Inclusion, creating a culture where you can truly be yourself. If you're ready to join a dynamic team making a real difference, apply today to be considered!
Apr 26, 2024
Full time
Employment & Skills Coach - Wembley Join our team in Wembley as an Employment and Skills Coach . This role offers a unique opportunity for a forward-thinking individual to make a positive impact. The Role: In this rewarding role, you will coach residents towards achieving their career aspirations, supporting them in gaining qualifications or securing better employment. You will work flexibly from home, the office, and in the field, requiring a Full UK Drivers License and personal transport due to travel throughout the region. Key Responsibilities: Provide information, advice, and guidance to residents, assisting them in accessing employability services and securing sustainable employment. Develop a network of support agencies and providers to enhance residents' opportunities for progression. Utilise a blended approach of digital, phone, and face-to-face delivery for advice and guidance. Collaborate with residents to create personalized action plans focused on employment sustainability. What We're Looking For: Previous experience in a similar role with a strong understanding of the local labor market. Ability to build positive relationships with customers and local employment support networks. Passion for helping residents achieve sustainable employment and tenancy goals. Strong organisational skills with the ability to manage multiple caseloads independently. Benefits & Perks: £450 yearly flexible benefit pot to use against benefits of your choice 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package Generous matched pension scheme up to 12% and life cover Flexible working Supportive and inclusive working environment with opportunities for career development. About Us: It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. At SNG, we embrace Equality, Diversity, and Inclusion, creating a culture where you can truly be yourself. If you're ready to join a dynamic team making a real difference, apply today to be considered!
Role: Neighbourhood Officer Based: Brixton Rate: £20 - £24 ph depending on pay status Start Date: ASAP Duration: Temp 3 months Hours: 35 hours Monday to Friday 9am 5pm Our client, a specialist domestic abuse charity is looking for a Neighbourhood Officer to join their team. Synopsis of duties: Act will as an ambassador providing high-quality neighbourhood customer services and management services. Through actively working with tenants, partner agencies, housing benefit and DWP offices ensure compliance with arrears and income policies at all times. Ensuring that tenants needs are identified at the earliest possible stage and prompt action is taken will prevent the escalation of problems Organise and participate in Neighbourhood surgeries allowing for a proactive approach when meeting Housing Management service requirements, Provide a consistently outstanding service that demonstrates corporate values ensuring properties are well presented and maintained. To ensure that all neighbourhood management services are delivered in accordance with specified standards and agreed policies and procedures to the tenants within the Neighbourhood Officer s area of responsibility. Take ownership and responsibility for any service related complaints / queries from customers ensuring that the customer experience is positive, professional and within set timescales at all times Work in partnership with the Direct Labour Operative and conduct pre-advertised regular inspections to the properties in the patch in order to ensure that estate services such as cleaning, caretaking, ground maintenance and routine maintenance of communal areas have been carried out to specified standards and to take remedial action where they have not and to identify any additional repairs/works that need to be undertaken. Ensure all the KPI and LPI targets and objectives are met. Organise and participate in Neighbourhood surgeries. To identify and get to know various agencies, groups and businesses in the local area that might help your tenants achieve what they want out of life. Proactively make connections between customers and these organisations and you ll use your coaching skills to help customers make these connections for themselves. When needed you will also support the women with referrals and application forms, signposting them to external services such as local authority, social services, local OT, hospital OT services, general practitioners, nurses, health visitors, charities such as Age UK or others as necessary You will also monitor the progress and liaise with appropriate agencies to ensure those identified needs are met. Advocate on behalf of older tenants with health and social services where necessary to ensure tenants receive an acceptable level of service and care appropriate to their needs To assist older tenants in getting their voices heard for statutory agencies. Liaise with local authority, housing benefit and DWP to bring to their attention any relevant problems experienced by the tenant s benefits to which they are entitled or any other housing related issue. Identifying and dealing with abandoned properties and tenancy fraud Minimise losses from empty properties by managing the voids process and actively working with colleagues to minimise void periods Monitor and manage arrears in allocated patch including preparing and presenting cases to courts with regards to Breaches of Tenancy and evictions Undertake all visits to the home as required for starter tenancies (including 6 week, 6 month and 9 month tenancy home visits), and undertake tenancy reviews and all stages of the process ensuring accurate records are kept of actions and decisions taken Ensure a speedy and focussed response to anti-social behaviour and other breaches of tenancy conditions. Action to be realistic, fast and efficient and supported by an effective action plan. Support the Head of Housing & Income Services with delivery against all Management Agreements and joint working with other landlords, to ensure obligations are met. Producing annual cost and expenditure reviews to ensure the contracts / agreements produce a surplus or are cost neutral Ensure that the Head of Housing & Income Services is kept fully informed about issues arising within the Neighbourhood Officer s patch and to agree appropriate courses of action to resolve more complex estate and tenancy management matters, including; Take of legal action when appropriate for any breaches of Tenancy Preparing and presenting cases at court representing H4W as an organisation Providing monthly progress reports, highlighting trends and exceptions Demonstrating compliance with procedures Safeguarding and Health and Safety Identify and report safeguarding concerns relating to tenants, their families and other service users to the Head of Housing & Income Services and raise safeguarding concerns with the relevant statutory service, including using professional judgement to raise alerts Comply with all aspects of the Association s Health and Safety policy, including enabling access for annual gas servicing and ensuring that any potential risks or breaches are reported to the Head of Housing & Income Services. Essential Requirements Good standard of general education with a recognised qualification at HNC level or higher Strong experience of Social Housing Management Experience preparing and presenting cases to Court for breach of tenancy including DIY possession procedures Ability to meet deadlines and plan and deliver a range of different activities Experience of meeting challenging targets DBS on the update service Full driving licence with own vehicle Supporting Futures Consulting acts as both an employer and an agency.
Apr 24, 2024
Full time
Role: Neighbourhood Officer Based: Brixton Rate: £20 - £24 ph depending on pay status Start Date: ASAP Duration: Temp 3 months Hours: 35 hours Monday to Friday 9am 5pm Our client, a specialist domestic abuse charity is looking for a Neighbourhood Officer to join their team. Synopsis of duties: Act will as an ambassador providing high-quality neighbourhood customer services and management services. Through actively working with tenants, partner agencies, housing benefit and DWP offices ensure compliance with arrears and income policies at all times. Ensuring that tenants needs are identified at the earliest possible stage and prompt action is taken will prevent the escalation of problems Organise and participate in Neighbourhood surgeries allowing for a proactive approach when meeting Housing Management service requirements, Provide a consistently outstanding service that demonstrates corporate values ensuring properties are well presented and maintained. To ensure that all neighbourhood management services are delivered in accordance with specified standards and agreed policies and procedures to the tenants within the Neighbourhood Officer s area of responsibility. Take ownership and responsibility for any service related complaints / queries from customers ensuring that the customer experience is positive, professional and within set timescales at all times Work in partnership with the Direct Labour Operative and conduct pre-advertised regular inspections to the properties in the patch in order to ensure that estate services such as cleaning, caretaking, ground maintenance and routine maintenance of communal areas have been carried out to specified standards and to take remedial action where they have not and to identify any additional repairs/works that need to be undertaken. Ensure all the KPI and LPI targets and objectives are met. Organise and participate in Neighbourhood surgeries. To identify and get to know various agencies, groups and businesses in the local area that might help your tenants achieve what they want out of life. Proactively make connections between customers and these organisations and you ll use your coaching skills to help customers make these connections for themselves. When needed you will also support the women with referrals and application forms, signposting them to external services such as local authority, social services, local OT, hospital OT services, general practitioners, nurses, health visitors, charities such as Age UK or others as necessary You will also monitor the progress and liaise with appropriate agencies to ensure those identified needs are met. Advocate on behalf of older tenants with health and social services where necessary to ensure tenants receive an acceptable level of service and care appropriate to their needs To assist older tenants in getting their voices heard for statutory agencies. Liaise with local authority, housing benefit and DWP to bring to their attention any relevant problems experienced by the tenant s benefits to which they are entitled or any other housing related issue. Identifying and dealing with abandoned properties and tenancy fraud Minimise losses from empty properties by managing the voids process and actively working with colleagues to minimise void periods Monitor and manage arrears in allocated patch including preparing and presenting cases to courts with regards to Breaches of Tenancy and evictions Undertake all visits to the home as required for starter tenancies (including 6 week, 6 month and 9 month tenancy home visits), and undertake tenancy reviews and all stages of the process ensuring accurate records are kept of actions and decisions taken Ensure a speedy and focussed response to anti-social behaviour and other breaches of tenancy conditions. Action to be realistic, fast and efficient and supported by an effective action plan. Support the Head of Housing & Income Services with delivery against all Management Agreements and joint working with other landlords, to ensure obligations are met. Producing annual cost and expenditure reviews to ensure the contracts / agreements produce a surplus or are cost neutral Ensure that the Head of Housing & Income Services is kept fully informed about issues arising within the Neighbourhood Officer s patch and to agree appropriate courses of action to resolve more complex estate and tenancy management matters, including; Take of legal action when appropriate for any breaches of Tenancy Preparing and presenting cases at court representing H4W as an organisation Providing monthly progress reports, highlighting trends and exceptions Demonstrating compliance with procedures Safeguarding and Health and Safety Identify and report safeguarding concerns relating to tenants, their families and other service users to the Head of Housing & Income Services and raise safeguarding concerns with the relevant statutory service, including using professional judgement to raise alerts Comply with all aspects of the Association s Health and Safety policy, including enabling access for annual gas servicing and ensuring that any potential risks or breaches are reported to the Head of Housing & Income Services. Essential Requirements Good standard of general education with a recognised qualification at HNC level or higher Strong experience of Social Housing Management Experience preparing and presenting cases to Court for breach of tenancy including DIY possession procedures Ability to meet deadlines and plan and deliver a range of different activities Experience of meeting challenging targets DBS on the update service Full driving licence with own vehicle Supporting Futures Consulting acts as both an employer and an agency.
£37,181 per annum and excellent benefits including flexible working Fixed term until April 2026 - linked to funding Full time hours a week - 37.5 per week Closing date: Tuesday 7th May 2024 at 11.30 pm Do you have proven experience of day-to-day staff and service management, including casework support and supervision? If leading a new financial resilience project sounds appealing, join Shelter as a Team Leader and you could soon be playing a vital role at the heart of our Birmingham Hub. About Shelter A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious people who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. About the team In Birmingham our team has over 40 staff plus a team of volunteers. We specialise in housing advice and homelessness work, with a particular focus on families and people experiencing multiple disadvantage. We partner with a range of organisations to challenge the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation. About the role We have a new three year partnership with a leading bank, which aims to build financial resilience and break the cycles that can see people experiencing financial problems and this having a negative effect on their housing situation. Your role will be to provide leadership and line management for six team members, keeping up to date with legislation, mentoring and coaching your team on complex issues in housing, debt and welfare benefits. The views of people with Lived Experience is key to service design at Shelter and you will lead on making sure they are involved to deliver a service that is truly co-produced. We aim to empower communities, so you will develop and deliver training on rights awareness and build relationships within the community. Compliance is also a crucial part of the role - you will monitor and report on contract and financial performance, carry out casework supervision and file reviews and identify systemic housing issues. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About you You will need experience of working with people facing exclusion and disadvantage and in a multi-disciplinary context with partners, community groups and other agencies, acting as a safeguarding lead. A good understanding of housing, debt advice, and welfare benefits is essential. The communication skills it takes to line manage others, promote effective working relationships, with external agencies, people with lived experience and internally across Shelter, are key. You will be able to demonstrate the ability to manage externally funded contracts including reporting and financial oversight. Benefits We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities. Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Apr 24, 2024
Full time
£37,181 per annum and excellent benefits including flexible working Fixed term until April 2026 - linked to funding Full time hours a week - 37.5 per week Closing date: Tuesday 7th May 2024 at 11.30 pm Do you have proven experience of day-to-day staff and service management, including casework support and supervision? If leading a new financial resilience project sounds appealing, join Shelter as a Team Leader and you could soon be playing a vital role at the heart of our Birmingham Hub. About Shelter A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious people who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. About the team In Birmingham our team has over 40 staff plus a team of volunteers. We specialise in housing advice and homelessness work, with a particular focus on families and people experiencing multiple disadvantage. We partner with a range of organisations to challenge the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation. About the role We have a new three year partnership with a leading bank, which aims to build financial resilience and break the cycles that can see people experiencing financial problems and this having a negative effect on their housing situation. Your role will be to provide leadership and line management for six team members, keeping up to date with legislation, mentoring and coaching your team on complex issues in housing, debt and welfare benefits. The views of people with Lived Experience is key to service design at Shelter and you will lead on making sure they are involved to deliver a service that is truly co-produced. We aim to empower communities, so you will develop and deliver training on rights awareness and build relationships within the community. Compliance is also a crucial part of the role - you will monitor and report on contract and financial performance, carry out casework supervision and file reviews and identify systemic housing issues. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About you You will need experience of working with people facing exclusion and disadvantage and in a multi-disciplinary context with partners, community groups and other agencies, acting as a safeguarding lead. A good understanding of housing, debt advice, and welfare benefits is essential. The communication skills it takes to line manage others, promote effective working relationships, with external agencies, people with lived experience and internally across Shelter, are key. You will be able to demonstrate the ability to manage externally funded contracts including reporting and financial oversight. Benefits We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities. Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Our client, reputable Hosing Association, invites you to take on the role of Head of Regulation and Policy. In this pivotal position, you will spearhead the development and implementation of policies to uphold consumer standards, ensure fair housing costs, and drive exceptional customer outcomes. As Head of Regulation and Policy, you will be instrumental in shaping company policies, ensuring compliance with regulatory standards, and fostering an inclusive culture. This role presents an exciting opportunity to build a robust framework that enhances organisational structure and supports outstanding customer experiences. Head of Regulation and Policy - Responsibilities: • Develop and implement policies to ensure compliance with consumer standards and rent regulations. • Collaborate with internal stakeholders to maintain fair and predictable housing costs for residents. • Lead efforts to mitigate complex risks across the business, demonstrating meticulous attention to detail. • Build and nurture effective relationships at all levels, including with boards, customers, and external partners. • Provide effective leadership and coaching to staff, fostering a culture of excellence and continuous improvement. • Stay abreast of legislative and regulatory changes, adapting policies and procedures accordingly. • Manage complex projects with precision, ensuring timely delivery within budget constraints. Head of Regulation and Policy - Candidate Profile: • Proven experience in managing regulatory requirements such as rent standards and consumer standards. • Strong track record of identifying and mitigating complex risks, coupled with the ability to develop and evolve policies. • Exceptional leadership skills, with the ability to build and manage relationships at a senior level. • In-depth knowledge of legislative and regulatory environments for Registered Providers (RPs). • Outstanding organisational and project management abilities, with a focus on delivering results on time and within budget. Head of Regulation and Policy - Package: • Location: Zone 1 Central London & Flexible Working • Salary: £69,000 to £77,000 per annum • Competitive annual leave allowance and flexible working options. • Generous pension scheme and life assurance coverage. • Enhanced maternity, paternity, and adoption pay. • Health cash plan, staff discounts, and cycle to work scheme. • Interest-free loans for season tickets, tenancy deposits, and training. If you have significant experience within this field and have what it takes to excel in this demanding and exciting position, please get in touch with Tas Ravenscroft to discuss in more detail. We wholeheartedly encourage applications from individuals of all backgrounds, irrespective of their race, gender, marital status, socioeconomic status, sexual orientation, disability, age, or any other characteristic.
Apr 24, 2024
Full time
Our client, reputable Hosing Association, invites you to take on the role of Head of Regulation and Policy. In this pivotal position, you will spearhead the development and implementation of policies to uphold consumer standards, ensure fair housing costs, and drive exceptional customer outcomes. As Head of Regulation and Policy, you will be instrumental in shaping company policies, ensuring compliance with regulatory standards, and fostering an inclusive culture. This role presents an exciting opportunity to build a robust framework that enhances organisational structure and supports outstanding customer experiences. Head of Regulation and Policy - Responsibilities: • Develop and implement policies to ensure compliance with consumer standards and rent regulations. • Collaborate with internal stakeholders to maintain fair and predictable housing costs for residents. • Lead efforts to mitigate complex risks across the business, demonstrating meticulous attention to detail. • Build and nurture effective relationships at all levels, including with boards, customers, and external partners. • Provide effective leadership and coaching to staff, fostering a culture of excellence and continuous improvement. • Stay abreast of legislative and regulatory changes, adapting policies and procedures accordingly. • Manage complex projects with precision, ensuring timely delivery within budget constraints. Head of Regulation and Policy - Candidate Profile: • Proven experience in managing regulatory requirements such as rent standards and consumer standards. • Strong track record of identifying and mitigating complex risks, coupled with the ability to develop and evolve policies. • Exceptional leadership skills, with the ability to build and manage relationships at a senior level. • In-depth knowledge of legislative and regulatory environments for Registered Providers (RPs). • Outstanding organisational and project management abilities, with a focus on delivering results on time and within budget. Head of Regulation and Policy - Package: • Location: Zone 1 Central London & Flexible Working • Salary: £69,000 to £77,000 per annum • Competitive annual leave allowance and flexible working options. • Generous pension scheme and life assurance coverage. • Enhanced maternity, paternity, and adoption pay. • Health cash plan, staff discounts, and cycle to work scheme. • Interest-free loans for season tickets, tenancy deposits, and training. If you have significant experience within this field and have what it takes to excel in this demanding and exciting position, please get in touch with Tas Ravenscroft to discuss in more detail. We wholeheartedly encourage applications from individuals of all backgrounds, irrespective of their race, gender, marital status, socioeconomic status, sexual orientation, disability, age, or any other characteristic.
Community Coach Bromsgrove, Worcestershire £35,690.20 Full Time, Permanent Closing Date: Monday 6th May Interview Dates: Monday 13th and Tuesday 14th May 2024 - in person Our client has an opportunity for a Community Coach to join them to provide a holistic approach to one of their communities and be the face of all housing related services. The role They have an exciting opportunity for a Community Coach to join their team. They believe that empowering people to create vibrant communities themselves is the best option, sometimes they just need a helping hand and support. They are looking for the person that can provide that. You will use coaching and support skills to help sustain tenancies and build relationships with our customers from pre-tenancy through to termination. You will listen to and work with their customers to empower them to achieve their goals and to help to build a cohesive and engaged community. You will deal with low level arrears, housing and estate management, resident engagement, employment and budgeting coaching as well as the day to day needs of managing a tenancy. Providing a holistic approach, you will identify and challenge any barriers created by conflicting service measures and processes, that can hinder the development of a customer's support needs. You will be required to work closely with all other teams in the business, especially the housing and income officers for your area ensuring consistent communication when working with your customers. About you They are looking for an individual with an open mind and can do attitude, along with the ability act with integrity and ensure confidentiality with regards to personal information. You will have experience of working in a customer-based environment that acknowledges and understands differences and have previously used a coaching model to engage, encourage and enable customers to achieve their potential. With good communication skills, you will have experience of building relationships with both customer and other professionals. Due to the nature of the role, you will hold a current full driving licence and have access to an insured vehicle. What they can offer in return: 32 days annual leave plus bank holidays and holiday buy back scheme Pension Scheme - bdht offers a Defined Contribution pension, administered by the Social Housing Pension Scheme Employee Assistance Programme Mental Health First Aiders Healthcare Cash Back Scheme Retail Discounts Free Parking and Free Refreshments Life insurance is also available to members of the pension scheme Our client reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
Apr 24, 2024
Full time
Community Coach Bromsgrove, Worcestershire £35,690.20 Full Time, Permanent Closing Date: Monday 6th May Interview Dates: Monday 13th and Tuesday 14th May 2024 - in person Our client has an opportunity for a Community Coach to join them to provide a holistic approach to one of their communities and be the face of all housing related services. The role They have an exciting opportunity for a Community Coach to join their team. They believe that empowering people to create vibrant communities themselves is the best option, sometimes they just need a helping hand and support. They are looking for the person that can provide that. You will use coaching and support skills to help sustain tenancies and build relationships with our customers from pre-tenancy through to termination. You will listen to and work with their customers to empower them to achieve their goals and to help to build a cohesive and engaged community. You will deal with low level arrears, housing and estate management, resident engagement, employment and budgeting coaching as well as the day to day needs of managing a tenancy. Providing a holistic approach, you will identify and challenge any barriers created by conflicting service measures and processes, that can hinder the development of a customer's support needs. You will be required to work closely with all other teams in the business, especially the housing and income officers for your area ensuring consistent communication when working with your customers. About you They are looking for an individual with an open mind and can do attitude, along with the ability act with integrity and ensure confidentiality with regards to personal information. You will have experience of working in a customer-based environment that acknowledges and understands differences and have previously used a coaching model to engage, encourage and enable customers to achieve their potential. With good communication skills, you will have experience of building relationships with both customer and other professionals. Due to the nature of the role, you will hold a current full driving licence and have access to an insured vehicle. What they can offer in return: 32 days annual leave plus bank holidays and holiday buy back scheme Pension Scheme - bdht offers a Defined Contribution pension, administered by the Social Housing Pension Scheme Employee Assistance Programme Mental Health First Aiders Healthcare Cash Back Scheme Retail Discounts Free Parking and Free Refreshments Life insurance is also available to members of the pension scheme Our client reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
Housing Management Worker Job type - Part- Time/ Permanent Salary - £19,762 pro rata Hours - 20 inc paid lunch break Part time posts, the days and times of work can be negotiated with the Service Lead. Location- Doncaster, East Riding and North Lincs Post x 2 Do you have what it takes to seize opportunities and deliver results? Can you think differently, pursue creative ideas, and provide reliable support to both internal and external customers? We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime. We help support, house, educate, advise, and speak out for disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? The positions are to provide intensive housing management across the Doncaster, East Riding and North Lincs area Working as part of a team, managing a portfolio of properties and tenancies across a designated area, providing an intensive Housing Management Service to a core group of people. Background in housing or support is required and experience of working with those who have experienced mental health illness, substance misuse, homelessness, domestic abuse or ex-offenders is preferred. Housing qualification and understanding of the welfare benefits system . Housing management , rent and void management experience preferred. Duties and responsibilities include but are not limited to: Directly supporting tenants to manage their tenancy, assisting them with housing benefit claims and signposting them to relevant support services and liaising with support services where required. Experience of working in a support role using coaching techniques to help customers identify actions and solutions themselves and promoting and maximising independence is essential. Working with the Nacro Housing Management Team to ensure the correct tenancies are issued, sign up new tenancies and ensure the service user understands and accepts tenancy obligations. Work in partnership with the Housing Management team to ensure we are working within our voids and arrears targets, complying with Tenure Law, and abiding by our Housing policies and procedures. Ensure that all the required health & safety checks are undertaken in person or by direct reports, taking any necessary remedial action. Ability to drive and access to a car is essential Enhanced DBS check For details of the full role profile please click here For Details of Nacro's excellent benefits click here Please Apply online
May 01, 2021
Full time
Housing Management Worker Job type - Part- Time/ Permanent Salary - £19,762 pro rata Hours - 20 inc paid lunch break Part time posts, the days and times of work can be negotiated with the Service Lead. Location- Doncaster, East Riding and North Lincs Post x 2 Do you have what it takes to seize opportunities and deliver results? Can you think differently, pursue creative ideas, and provide reliable support to both internal and external customers? We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime. We help support, house, educate, advise, and speak out for disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? The positions are to provide intensive housing management across the Doncaster, East Riding and North Lincs area Working as part of a team, managing a portfolio of properties and tenancies across a designated area, providing an intensive Housing Management Service to a core group of people. Background in housing or support is required and experience of working with those who have experienced mental health illness, substance misuse, homelessness, domestic abuse or ex-offenders is preferred. Housing qualification and understanding of the welfare benefits system . Housing management , rent and void management experience preferred. Duties and responsibilities include but are not limited to: Directly supporting tenants to manage their tenancy, assisting them with housing benefit claims and signposting them to relevant support services and liaising with support services where required. Experience of working in a support role using coaching techniques to help customers identify actions and solutions themselves and promoting and maximising independence is essential. Working with the Nacro Housing Management Team to ensure the correct tenancies are issued, sign up new tenancies and ensure the service user understands and accepts tenancy obligations. Work in partnership with the Housing Management team to ensure we are working within our voids and arrears targets, complying with Tenure Law, and abiding by our Housing policies and procedures. Ensure that all the required health & safety checks are undertaken in person or by direct reports, taking any necessary remedial action. Ability to drive and access to a car is essential Enhanced DBS check For details of the full role profile please click here For Details of Nacro's excellent benefits click here Please Apply online