SF Recruitment are currently recruiting for a First Line Support role based in Newark, Nottinghamshire Area. This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace! Experience within an first line/ technical customer service role is essential, ideally within a fast-paced business to business organisation. Benefits include - Company Pension, Life Assurance, Health Benefits, Discounted Gym Membership. Responsibilities Include: Provide Network & UC support services to our wide range of customers. Support Firewall technologies Demonstrable experience within an equivalent technical support role Work alongside multi-vendor network support environment which includes Cisco, Meraki, Fortinet and Juniper. Triage and investigate incidents, managing these through to resolution. Monitoring tools and protocols (ICMP, SNMP) Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience Support co-location customer solutions within our Datacentre Knowledge and Skills: Strong network or unified communications diagnostic skills. Able to assess faults, prioritise, respond, and escalate accordingly Able to collate and interpret data from various sources. Basic understanding of Network Monitoring Concepts and management tools. Basic knowledge of the OSI Model, switching and routing technologies. Ideal candidate is someone who has hands-on experience working on Network escalations . Any experience working with Cisco OR Meraki would be advantageous too! Working Hours: Monday - Friday 8.00 AM - 6.00 PM Salary; £23,000 - £23,900 If you think you have the relevant experience please apply online now.
Apr 30, 2024
Full time
SF Recruitment are currently recruiting for a First Line Support role based in Newark, Nottinghamshire Area. This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace! Experience within an first line/ technical customer service role is essential, ideally within a fast-paced business to business organisation. Benefits include - Company Pension, Life Assurance, Health Benefits, Discounted Gym Membership. Responsibilities Include: Provide Network & UC support services to our wide range of customers. Support Firewall technologies Demonstrable experience within an equivalent technical support role Work alongside multi-vendor network support environment which includes Cisco, Meraki, Fortinet and Juniper. Triage and investigate incidents, managing these through to resolution. Monitoring tools and protocols (ICMP, SNMP) Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience Support co-location customer solutions within our Datacentre Knowledge and Skills: Strong network or unified communications diagnostic skills. Able to assess faults, prioritise, respond, and escalate accordingly Able to collate and interpret data from various sources. Basic understanding of Network Monitoring Concepts and management tools. Basic knowledge of the OSI Model, switching and routing technologies. Ideal candidate is someone who has hands-on experience working on Network escalations . Any experience working with Cisco OR Meraki would be advantageous too! Working Hours: Monday - Friday 8.00 AM - 6.00 PM Salary; £23,000 - £23,900 If you think you have the relevant experience please apply online now.
Exciting Career Opportunity! Our award-winning Estate Agency client is looking for an experienced estate agent with a strong listing background. Join an award-winning Estate Agency with a proven track record of success. Unlock your potential with a structured career path up to regional management level. Thrive in a culture that rewards and recognises excellence in everything you do click apply for full job details
Apr 30, 2024
Full time
Exciting Career Opportunity! Our award-winning Estate Agency client is looking for an experienced estate agent with a strong listing background. Join an award-winning Estate Agency with a proven track record of success. Unlock your potential with a structured career path up to regional management level. Thrive in a culture that rewards and recognises excellence in everything you do click apply for full job details
Receptionist Blackburn Mon-Fri 9am-5pm £22,308 per annum Ideal Recruit are currently looking for a Receptionist on a full-time, permanent basis on behalf of our client. They are looking for a professional and hardworking individual to manage their business centre located in Blackburn. You will be responsible for the smooth running of the Centre, including the day-to-day operations involved in running the building, troubleshooting all the problems that may arise and ensuring offices are occupied at all times. Key Responsibilities: Provide first line support for the Business Centre and deal with all incoming telephone calls and email inquiries in a timely matter First point of contact for any tenant queries Conducting client rent reviews and office agreement renewals Ensuring all keys given out to personnel / clients are accounted for Overseeing any new swipe cards added to the security system. Responsible for monthly utility readings Responsible for weekly fire alarm test or ensuring another employee in position of responsibility will carry out task in your absence Ensuring no tenant is in occupation without a current Licence Agreement Sending out Licence Agreements and pro-forma invoices to prospects for signature Monthly credit control Ensuring that all new tenant occupation of their office is smooth, efficient and hassle free. Responding to client queries / complaints Opening and dealing with all incoming mail addressed to the Centre Ensuring new company has been given appropriate client / Health & Safety manuals and is aware of fire exits and fire assembly points. Monitoring performance of cleaners/window cleaners/contractors and taking appropriate action as necessary Management of meeting room Actively generate new sales leads Tenant viewings - showing prospects around the Centre, answering any questions and attempting to close a sale wherever possible Chasing up all prospects / agents after viewings have taken place For a confidential discussion contact Ella Recruit or apply online. Unfortunately, due to a high number of applicants only those who are shortlisted for this position will be contacted, please take a look at our website for other positions available. Ideal Recruit acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at Ideal-recruit.
Apr 29, 2024
Full time
Receptionist Blackburn Mon-Fri 9am-5pm £22,308 per annum Ideal Recruit are currently looking for a Receptionist on a full-time, permanent basis on behalf of our client. They are looking for a professional and hardworking individual to manage their business centre located in Blackburn. You will be responsible for the smooth running of the Centre, including the day-to-day operations involved in running the building, troubleshooting all the problems that may arise and ensuring offices are occupied at all times. Key Responsibilities: Provide first line support for the Business Centre and deal with all incoming telephone calls and email inquiries in a timely matter First point of contact for any tenant queries Conducting client rent reviews and office agreement renewals Ensuring all keys given out to personnel / clients are accounted for Overseeing any new swipe cards added to the security system. Responsible for monthly utility readings Responsible for weekly fire alarm test or ensuring another employee in position of responsibility will carry out task in your absence Ensuring no tenant is in occupation without a current Licence Agreement Sending out Licence Agreements and pro-forma invoices to prospects for signature Monthly credit control Ensuring that all new tenant occupation of their office is smooth, efficient and hassle free. Responding to client queries / complaints Opening and dealing with all incoming mail addressed to the Centre Ensuring new company has been given appropriate client / Health & Safety manuals and is aware of fire exits and fire assembly points. Monitoring performance of cleaners/window cleaners/contractors and taking appropriate action as necessary Management of meeting room Actively generate new sales leads Tenant viewings - showing prospects around the Centre, answering any questions and attempting to close a sale wherever possible Chasing up all prospects / agents after viewings have taken place For a confidential discussion contact Ella Recruit or apply online. Unfortunately, due to a high number of applicants only those who are shortlisted for this position will be contacted, please take a look at our website for other positions available. Ideal Recruit acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at Ideal-recruit.
Enjoy customer service but don t like cold calling? Look no further! Join a supportive and team-oriented organisation, in a long-term role, where you can utilise your passion for customer service without the pressure of cold calling. In this Contact Centre Agent role, you will be: Making outbound telephone courtesy calls to customers who have signed up to the service and expecting contact. Dealing with referrals, qualifying calls, gathering information about their background and properties to see if they qualify Taking inbound calls from customers with queries on the process, providing updates etc. Ensuring all customer contact details are recorded accurately and correctly using bespoke CRM systems, Google Suite, SharePoint We would love to hear from you if you have the following: Call centre / customer advisory experience Excellent telephone and customer service skills Good IT skills including Word, Excel and Outlook Ability to remain focused in a busy and fast paced environment while meeting KPI s Strong attention to detail and accuracy What s on offer: Starting on £12 per hour Temporary 6 month basis with review and potential to go permanent for the right person Benefits including weekly pay, holiday pay, Ffit Conwy membership discount and more Full & part time hours available - typical hours are 9am to 5pm but can be flexible. (Elements of working to 8pm) Based in the centre of Llandudno and is accessible using public transport Training provided If you're ready to take your customer service skills to the next level in a supportive and team-oriented environment, we want to hear from you today!
Apr 29, 2024
Seasonal
Enjoy customer service but don t like cold calling? Look no further! Join a supportive and team-oriented organisation, in a long-term role, where you can utilise your passion for customer service without the pressure of cold calling. In this Contact Centre Agent role, you will be: Making outbound telephone courtesy calls to customers who have signed up to the service and expecting contact. Dealing with referrals, qualifying calls, gathering information about their background and properties to see if they qualify Taking inbound calls from customers with queries on the process, providing updates etc. Ensuring all customer contact details are recorded accurately and correctly using bespoke CRM systems, Google Suite, SharePoint We would love to hear from you if you have the following: Call centre / customer advisory experience Excellent telephone and customer service skills Good IT skills including Word, Excel and Outlook Ability to remain focused in a busy and fast paced environment while meeting KPI s Strong attention to detail and accuracy What s on offer: Starting on £12 per hour Temporary 6 month basis with review and potential to go permanent for the right person Benefits including weekly pay, holiday pay, Ffit Conwy membership discount and more Full & part time hours available - typical hours are 9am to 5pm but can be flexible. (Elements of working to 8pm) Based in the centre of Llandudno and is accessible using public transport Training provided If you're ready to take your customer service skills to the next level in a supportive and team-oriented environment, we want to hear from you today!
We are looking for Customer Service Advisors to join our Surveyor booking team at our National Operations Centre based in Castle Donington, Derby. About the role: You will be providing a telephone-based booking service for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this could range from high street banks to individual customers. Main Responsibilities of a Customer Service Advisor: Booking appointments for our Surveyors to conduct property valuations/surveys to assist clients with their potential mortgage application or property purchase. Delivering a proactive, professional, and productive service. Ensuring that you are always delivering service excellence. Ability to overcome customer's objections to ensure that service levels are maintained for our clients. Benefits of being a Customer Service Advisor: 25 days annual leave + Bank Holidays. Day off for your birthday. 1 day a week working from home on a Wednesday. Overtime paid 2 x hourly rate. Clear career progression with the opportunity to gain industry qualification. Annual Charity Day where we support local community charities and activities. Perks at Work - Discounts on products and services inc electrical & Travel Discounts on estate agency, mortgage, conveyancing and surveying services. Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme. Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK. Cycle to work scheme. Skills and experience required to be a successful Customer Service Advisor Outstanding customer care / customer service experience. Resilient, positive, organised and ability to work at pace. Excellent verbal and written communication skills. A positive and proactive attitude, with the ability to work effectively in a team IT literate (MS Office, internet, email systems) Helpful information Competitive Basic Salary 37.5 hours per week over 5 days. Our Operations Centre is open Mon - Fri 8am to 7pm and Saturday 9am to 5pm . Countrywide Surveying Services ar e part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services , surveying , conveyancing and more! Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.S&C00146
Apr 29, 2024
Full time
We are looking for Customer Service Advisors to join our Surveyor booking team at our National Operations Centre based in Castle Donington, Derby. About the role: You will be providing a telephone-based booking service for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this could range from high street banks to individual customers. Main Responsibilities of a Customer Service Advisor: Booking appointments for our Surveyors to conduct property valuations/surveys to assist clients with their potential mortgage application or property purchase. Delivering a proactive, professional, and productive service. Ensuring that you are always delivering service excellence. Ability to overcome customer's objections to ensure that service levels are maintained for our clients. Benefits of being a Customer Service Advisor: 25 days annual leave + Bank Holidays. Day off for your birthday. 1 day a week working from home on a Wednesday. Overtime paid 2 x hourly rate. Clear career progression with the opportunity to gain industry qualification. Annual Charity Day where we support local community charities and activities. Perks at Work - Discounts on products and services inc electrical & Travel Discounts on estate agency, mortgage, conveyancing and surveying services. Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme. Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK. Cycle to work scheme. Skills and experience required to be a successful Customer Service Advisor Outstanding customer care / customer service experience. Resilient, positive, organised and ability to work at pace. Excellent verbal and written communication skills. A positive and proactive attitude, with the ability to work effectively in a team IT literate (MS Office, internet, email systems) Helpful information Competitive Basic Salary 37.5 hours per week over 5 days. Our Operations Centre is open Mon - Fri 8am to 7pm and Saturday 9am to 5pm . Countrywide Surveying Services ar e part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services , surveying , conveyancing and more! Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.S&C00146
Are you eager to join a fast-paced, exciting, and vibrant environment? Are you available immediately? Our client, an established, successful and continuously growing business, are looking to recruit 5 enthusiastic individuals to join their lively, upbeat team in Burgess Hill as Customer Service Agents. No extensive experience is required - just bring a passion for delivering great customer service, and we'll provide you with full training to excel in this role! Additionally, there are weekly bonuses available as a reward for your hard work. As a Customer Service Agent, you will be an integral part of their expanding team and project, driven by the success they have achieved so far. This is an opportunity to work in a supportive, collaborative environment where your contributions make a significant impact. Forget about cold calling or sales - their focus is on delivering exceptional customer service. You should be available immediately for a 12 week temporary assignment that will become a permanent position and ready to start in mid May. If you are interested in this excellent opportunity and are eager to get stuck into a Customer Service based role, we would love to hear from you. Responsibilities as a Customer Service Agent Please note: This is NOT a cold calling role, you will be organising and booking deliveries via telephone to existing patients to organise the delivery of regular medication. Making calls to existing patients to organise the delivery of regular medication Methodical working with good attention to detail and a good telephone manner Using a computer, following a script and recording outcomes Requirements Good Customer Service skills Excellent telephone manner - confident on phones Ideally, you will be able to commit to a 3 month contract Job Title: Customer Service Agent Location: Burgess Hill (3 minute walk to the train station) Salary: 11.44 + 1 per hour attendance bonus for completion of all shifts assigned within a month (no sickness / absences) Full Time: Monday - Friday, 9:00am - 6:00pm OR 10:00am - 7:00pm Minimum of 12 week temporary assignment, which will then become a permanent role. For more information about this Customer Service Agent role, please contact Chloe McCausland at Clearline Recruitment.
Apr 29, 2024
Full time
Are you eager to join a fast-paced, exciting, and vibrant environment? Are you available immediately? Our client, an established, successful and continuously growing business, are looking to recruit 5 enthusiastic individuals to join their lively, upbeat team in Burgess Hill as Customer Service Agents. No extensive experience is required - just bring a passion for delivering great customer service, and we'll provide you with full training to excel in this role! Additionally, there are weekly bonuses available as a reward for your hard work. As a Customer Service Agent, you will be an integral part of their expanding team and project, driven by the success they have achieved so far. This is an opportunity to work in a supportive, collaborative environment where your contributions make a significant impact. Forget about cold calling or sales - their focus is on delivering exceptional customer service. You should be available immediately for a 12 week temporary assignment that will become a permanent position and ready to start in mid May. If you are interested in this excellent opportunity and are eager to get stuck into a Customer Service based role, we would love to hear from you. Responsibilities as a Customer Service Agent Please note: This is NOT a cold calling role, you will be organising and booking deliveries via telephone to existing patients to organise the delivery of regular medication. Making calls to existing patients to organise the delivery of regular medication Methodical working with good attention to detail and a good telephone manner Using a computer, following a script and recording outcomes Requirements Good Customer Service skills Excellent telephone manner - confident on phones Ideally, you will be able to commit to a 3 month contract Job Title: Customer Service Agent Location: Burgess Hill (3 minute walk to the train station) Salary: 11.44 + 1 per hour attendance bonus for completion of all shifts assigned within a month (no sickness / absences) Full Time: Monday - Friday, 9:00am - 6:00pm OR 10:00am - 7:00pm Minimum of 12 week temporary assignment, which will then become a permanent role. For more information about this Customer Service Agent role, please contact Chloe McCausland at Clearline Recruitment.
Page Personnel Secretarial & Business Support
Caerphilly, Mid Glamorgan
We are seeking a data orientated Contact Centre Performance Manager with strong leadership skills to join our client's customer service team based near Caerphilly. The successful candidate will be responsible for managing the performance of the contact centre, ensuring that all customer interactions are handled professionally and efficiently. Client Details Our client is a leading provider of professional services in the energy sector. There is a small team of 15 individuals in the contact centre across inbound, outbound and live chat channels. The business has a national presence and are renowned for their commitment to delivering high-quality solutions for their clients. Based in the greater Caerphilly area, you will have access to free on site parking. The company is a market leader within it's sector and is very well established with 15 strong years in operating in this marketplace. This is a Mon-Fri business hours role. Description Overseeing the daily operations of the contact centre. Managing and motivating scheduling agents to adherence performance targets and KPIs Developing and implementing strategies to improve the performance of the contact centre. Monitoring and analysing key performance indicators to identify areas for improvement. Providing coaching and feedback to contact centre staff to enhance their performance. Working with the customer service team to ensure that customer complaints and queries are handled effectively. Collaborating with other departments to improve customer service processes. Completing 121's, performance reviews and providing on the spot feedback to support the delivery of excellence. Perform QA checks and provide feedback. Profile A successful Contact Centre Performance Manager should have: Proven experience in managing contact centres Excellent leadership and communication skills. The ability to analyse data and use it to improve performance. Proven experience in a contact center environment, with at least 2 years managing performance Proficiency in call center technology tools, software, dashboards and KPIs Demonstrable experience of managing within a highly target-driven customer service setting Job Offer A performance related bonus of up to 10% of base salary, paid quarterly £35,000 to £40,000 basic salary. 22 Days Holiday, plus 8 days bank holidays Company Auto Enrolled Pension - Company Matched contribution up to 3% Free parking - Caerphilly If you have a passion for customer service and the skills to lead a contact centre team, we encourage you to apply for this exciting opportunity.
Apr 29, 2024
Full time
We are seeking a data orientated Contact Centre Performance Manager with strong leadership skills to join our client's customer service team based near Caerphilly. The successful candidate will be responsible for managing the performance of the contact centre, ensuring that all customer interactions are handled professionally and efficiently. Client Details Our client is a leading provider of professional services in the energy sector. There is a small team of 15 individuals in the contact centre across inbound, outbound and live chat channels. The business has a national presence and are renowned for their commitment to delivering high-quality solutions for their clients. Based in the greater Caerphilly area, you will have access to free on site parking. The company is a market leader within it's sector and is very well established with 15 strong years in operating in this marketplace. This is a Mon-Fri business hours role. Description Overseeing the daily operations of the contact centre. Managing and motivating scheduling agents to adherence performance targets and KPIs Developing and implementing strategies to improve the performance of the contact centre. Monitoring and analysing key performance indicators to identify areas for improvement. Providing coaching and feedback to contact centre staff to enhance their performance. Working with the customer service team to ensure that customer complaints and queries are handled effectively. Collaborating with other departments to improve customer service processes. Completing 121's, performance reviews and providing on the spot feedback to support the delivery of excellence. Perform QA checks and provide feedback. Profile A successful Contact Centre Performance Manager should have: Proven experience in managing contact centres Excellent leadership and communication skills. The ability to analyse data and use it to improve performance. Proven experience in a contact center environment, with at least 2 years managing performance Proficiency in call center technology tools, software, dashboards and KPIs Demonstrable experience of managing within a highly target-driven customer service setting Job Offer A performance related bonus of up to 10% of base salary, paid quarterly £35,000 to £40,000 basic salary. 22 Days Holiday, plus 8 days bank holidays Company Auto Enrolled Pension - Company Matched contribution up to 3% Free parking - Caerphilly If you have a passion for customer service and the skills to lead a contact centre team, we encourage you to apply for this exciting opportunity.
Head Hunted Recruitment are working exclusively with an award winning business who are one of the largest in their sector and boasting a strong market presence, the company are in the process of hiring an experienced Senior Trade and Wholesale Sales Coordinator to join their Business Administration team. As Senior Trade and Wholesale Sales Coordinator you will be the proactive office-based contact for the UK Sales Managers become the go-to centre of information and actions problem solve and drive business. In House point of contact for Trade and Wholesale business for customers colleagues and stakeholders. Manage the business CRM database system. Manage the mobile showroom and static showroom bookings and merchandising appointments. Provide sales analysis and support area and customer level. The Senior Trade and Wholesale Sales Coordinator will be required to regularly attend site visits to customers, wholesalers, trade shows in supporting sales and merchandising. Senior Trade and Wholesale Sales Coordinator Specific Job Responsibilities: Engage with Management weekly with a report of activity and issues and set a plan for the forthcoming week. Manage and report on Mobile and static showroom bookings individually and analyse this will include original work in creating bookings. Prior to those meetings provide analysis and obtain post meetings notes in detail and with action points follow up all to conclusion. Training will be a key requirement for the role to be successful plot and demand all personal needs and report on plan and requirement weekly. Take all sales calls incoming and proactively deal with issues handing on issues to relevant teams and coordinating responses. Ensure sales team is equipped with all available information and marketing materials to maximise performance level. Liaise with warehouse and dispatch teams to ensure effect communication and all deliveries are made on time and in full. Track Out of /In Stock and communicate with colleagues and stakeholders. Co-ordinate and plan Agents bi-annual sales meetings. Key Stockist maintain correct lists of KS levels and monitor activities and support sales activity into these customers. Attend customer showroom meetings (In House Wholesale and Nationals) and record minutes, distribute action points and oversee actions to completion. Clare to support development. Assist with all merchandising requirement and communicate to all internal staff and Agents participate in delivery of merchandising (will require travel out of office and region) CRM: To be a Super User of CRM system and be involved in the new ERP implementation Maintain and update database Ensure CRM company contacts and records are kept up to date Update customer activity/meeting notes Use CRM to ensure information is available and coordinated Senior Trade and Wholesale Sales Coordinator General Tasks: To undertake any other reasonably requested task not directly referred to in the job description Work with and support other departments be proactive in engagement and support their requirements Observe all Company Health and Safety requirements. Senior Trade and Wholesale Sales Coordinator Relevant Skills and Experience: Essentials: Ability to create, run and analyse reports Strong administrative and management skills Knowledge and use of Microsoft Office (In particular Excel Outlook Powerpoint) Ability to learn systems readily Phocas Pixsell Business Central Attention to detail and ability to work under pressure Strong communication skills, ability to communicate confidently and effectively at all levels, both written and verbal, face to face and telephone calling Ability to plan and organise workload to meet tight deadlines Innovative and self-motivated Ability to confidently engage with all levels of personnel internally and externally This is an office based position and comes with an excellent salary of £30K per annum DOE. Head Hunted Recruitment Services Ltd and associated clients are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best at all times.
Apr 29, 2024
Full time
Head Hunted Recruitment are working exclusively with an award winning business who are one of the largest in their sector and boasting a strong market presence, the company are in the process of hiring an experienced Senior Trade and Wholesale Sales Coordinator to join their Business Administration team. As Senior Trade and Wholesale Sales Coordinator you will be the proactive office-based contact for the UK Sales Managers become the go-to centre of information and actions problem solve and drive business. In House point of contact for Trade and Wholesale business for customers colleagues and stakeholders. Manage the business CRM database system. Manage the mobile showroom and static showroom bookings and merchandising appointments. Provide sales analysis and support area and customer level. The Senior Trade and Wholesale Sales Coordinator will be required to regularly attend site visits to customers, wholesalers, trade shows in supporting sales and merchandising. Senior Trade and Wholesale Sales Coordinator Specific Job Responsibilities: Engage with Management weekly with a report of activity and issues and set a plan for the forthcoming week. Manage and report on Mobile and static showroom bookings individually and analyse this will include original work in creating bookings. Prior to those meetings provide analysis and obtain post meetings notes in detail and with action points follow up all to conclusion. Training will be a key requirement for the role to be successful plot and demand all personal needs and report on plan and requirement weekly. Take all sales calls incoming and proactively deal with issues handing on issues to relevant teams and coordinating responses. Ensure sales team is equipped with all available information and marketing materials to maximise performance level. Liaise with warehouse and dispatch teams to ensure effect communication and all deliveries are made on time and in full. Track Out of /In Stock and communicate with colleagues and stakeholders. Co-ordinate and plan Agents bi-annual sales meetings. Key Stockist maintain correct lists of KS levels and monitor activities and support sales activity into these customers. Attend customer showroom meetings (In House Wholesale and Nationals) and record minutes, distribute action points and oversee actions to completion. Clare to support development. Assist with all merchandising requirement and communicate to all internal staff and Agents participate in delivery of merchandising (will require travel out of office and region) CRM: To be a Super User of CRM system and be involved in the new ERP implementation Maintain and update database Ensure CRM company contacts and records are kept up to date Update customer activity/meeting notes Use CRM to ensure information is available and coordinated Senior Trade and Wholesale Sales Coordinator General Tasks: To undertake any other reasonably requested task not directly referred to in the job description Work with and support other departments be proactive in engagement and support their requirements Observe all Company Health and Safety requirements. Senior Trade and Wholesale Sales Coordinator Relevant Skills and Experience: Essentials: Ability to create, run and analyse reports Strong administrative and management skills Knowledge and use of Microsoft Office (In particular Excel Outlook Powerpoint) Ability to learn systems readily Phocas Pixsell Business Central Attention to detail and ability to work under pressure Strong communication skills, ability to communicate confidently and effectively at all levels, both written and verbal, face to face and telephone calling Ability to plan and organise workload to meet tight deadlines Innovative and self-motivated Ability to confidently engage with all levels of personnel internally and externally This is an office based position and comes with an excellent salary of £30K per annum DOE. Head Hunted Recruitment Services Ltd and associated clients are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best at all times.
My client are seeking an experienced collections Team Leader to join their team due to continued growth. Overall, your role as a Collections Team Leader requires strong leadership skills, excellent communication abilities, a strategic mindset, and a deep understanding of collections processes and regulations. Success in this role will depend on your ability to motivate and empower your team while effectively managing resources to achieve collection targets ethically and efficiently. Key Responsibilities: Team Management : You'll be responsible for leading and managing a team of collection agents or specialists. This involves setting clear objectives, providing guidance, coaching, and mentoring team members to ensure they meet their targets effectively. Performance Monitoring : You'll need to monitor the performance of your team closely, tracking metrics such as call volume, number of successful collections, aging of accounts receivable, and other relevant KPIs. Analysing this data will help you identify areas for improvement and develop strategies to enhance team performance. Training and Development : Providing ongoing training and development opportunities for your team members is essential. This may include coaching on negotiation techniques, communication skills, compliance regulations, and software/systems used for collections. Compliance and Regulations : Ensuring that your team operates in compliance with relevant laws and regulations governing debt collection practices. This includes staying updated on changes to legislation and implementing policies and procedures to mitigate compliance risks. Customer Relations : While the primary focus is on recovering outstanding debts, maintaining positive relationships with customers is also important. You may need to handle escalated customer inquiries or complaints and work towards resolving issues amicably while still achieving collection targets. Reporting : Providing regular reports to senior management on the performance of the collections team, including progress towards targets, key challenges, and recommendations for improvement. Salary & Benefits: 30,000- 35,000 (DOE) Annual bonus of up to 6000 based on performance. Hybrid working 3 days on site & 2 WFH (after 3months) Immediate access to our fantastic employee discount scheme, includes: various retailers, insurers, travel, leisure and so much more! Cycle to work & Childcare voucher scheme. 28 days holiday entitlement to begin with, which then increases based on your tenure. Holiday purchase scheme programme Access to our extensive e-learning library Westfield Health Cash Plan - Money back on everyday health costs; Optical, Dental, Physio, etc. Employee Assistance Programme (EAP) provided by AXA PPP Healthcare Skills / Experience: Strong leadership Excellent communication skills with stakeholders at all levels Analytical mind Innovative thinker Must have minimum 2 yrs Team Manager experience, (Collections or similar) Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Apr 29, 2024
Full time
My client are seeking an experienced collections Team Leader to join their team due to continued growth. Overall, your role as a Collections Team Leader requires strong leadership skills, excellent communication abilities, a strategic mindset, and a deep understanding of collections processes and regulations. Success in this role will depend on your ability to motivate and empower your team while effectively managing resources to achieve collection targets ethically and efficiently. Key Responsibilities: Team Management : You'll be responsible for leading and managing a team of collection agents or specialists. This involves setting clear objectives, providing guidance, coaching, and mentoring team members to ensure they meet their targets effectively. Performance Monitoring : You'll need to monitor the performance of your team closely, tracking metrics such as call volume, number of successful collections, aging of accounts receivable, and other relevant KPIs. Analysing this data will help you identify areas for improvement and develop strategies to enhance team performance. Training and Development : Providing ongoing training and development opportunities for your team members is essential. This may include coaching on negotiation techniques, communication skills, compliance regulations, and software/systems used for collections. Compliance and Regulations : Ensuring that your team operates in compliance with relevant laws and regulations governing debt collection practices. This includes staying updated on changes to legislation and implementing policies and procedures to mitigate compliance risks. Customer Relations : While the primary focus is on recovering outstanding debts, maintaining positive relationships with customers is also important. You may need to handle escalated customer inquiries or complaints and work towards resolving issues amicably while still achieving collection targets. Reporting : Providing regular reports to senior management on the performance of the collections team, including progress towards targets, key challenges, and recommendations for improvement. Salary & Benefits: 30,000- 35,000 (DOE) Annual bonus of up to 6000 based on performance. Hybrid working 3 days on site & 2 WFH (after 3months) Immediate access to our fantastic employee discount scheme, includes: various retailers, insurers, travel, leisure and so much more! Cycle to work & Childcare voucher scheme. 28 days holiday entitlement to begin with, which then increases based on your tenure. Holiday purchase scheme programme Access to our extensive e-learning library Westfield Health Cash Plan - Money back on everyday health costs; Optical, Dental, Physio, etc. Employee Assistance Programme (EAP) provided by AXA PPP Healthcare Skills / Experience: Strong leadership Excellent communication skills with stakeholders at all levels Analytical mind Innovative thinker Must have minimum 2 yrs Team Manager experience, (Collections or similar) Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Bilingual Swedish/English Speaking Customer Service Agent Location: Wokingham - Work from Home Salary: 13.50ph Hours: 7am - 4pm Type: Temporary - Ongoing Our client based in Wokingham is looking to recruit a Bilingual Swedish/English Speaking Customer Service Agent. This role is full time, working from home with the hours of 7am - 4pm. The successful candidate will be responsible for outbound calls to customers, dealing with email queries and providing accurate information in an efficient and timely manner. This role is to start asap so you should be available immedaitely. For this role you must live within 30 miles of Wokingham, Berkshire Daily Duties Providing high levels of customer service via telephone and email Making outbound call to customers, providing clear updates and information Responding to queries in an efficient and timely manner
Apr 29, 2024
Seasonal
Bilingual Swedish/English Speaking Customer Service Agent Location: Wokingham - Work from Home Salary: 13.50ph Hours: 7am - 4pm Type: Temporary - Ongoing Our client based in Wokingham is looking to recruit a Bilingual Swedish/English Speaking Customer Service Agent. This role is full time, working from home with the hours of 7am - 4pm. The successful candidate will be responsible for outbound calls to customers, dealing with email queries and providing accurate information in an efficient and timely manner. This role is to start asap so you should be available immedaitely. For this role you must live within 30 miles of Wokingham, Berkshire Daily Duties Providing high levels of customer service via telephone and email Making outbound call to customers, providing clear updates and information Responding to queries in an efficient and timely manner
Bilingual Hindi/English Speaking Customer Service Agent Location: Wokingham - Work from Home Salary: 13.50ph Hours: 4.30am - 11.30am Type: Temporary - Ongoing Our client based in Wokingham is looking to recruit a Bilingual Hindi/English Speaking Customer Service Agent. This role is full time, working from home with the hours of 4.30am - 11.30am. The successful candidate will be responsible for outbound calls to customers, dealing with email queries and providing accurate information in an efficient and timely manner. This role is to start asap so you should be available immedaitely. For this role you must live within 30 miles of Wokingham, Berkshire Daily Duties Providing high levels of customer service via telephone and email Making outbound call to customers, providing clear updates and information Responding to queries in an efficient and timely manner
Apr 29, 2024
Seasonal
Bilingual Hindi/English Speaking Customer Service Agent Location: Wokingham - Work from Home Salary: 13.50ph Hours: 4.30am - 11.30am Type: Temporary - Ongoing Our client based in Wokingham is looking to recruit a Bilingual Hindi/English Speaking Customer Service Agent. This role is full time, working from home with the hours of 4.30am - 11.30am. The successful candidate will be responsible for outbound calls to customers, dealing with email queries and providing accurate information in an efficient and timely manner. This role is to start asap so you should be available immedaitely. For this role you must live within 30 miles of Wokingham, Berkshire Daily Duties Providing high levels of customer service via telephone and email Making outbound call to customers, providing clear updates and information Responding to queries in an efficient and timely manner
We are Pilgrim s Food Masters, part of the Pilgrim s family since September 2021, (previously part of Kerry Foods) and we have a proud history of developing brilliant food for our customers and consumers that is enjoyed in millions of UK and Irish homes every year. The wider Pilgrim s company employs around 60,000 people across the globe and we re one of the world s biggest food companies. We aim to become the best and most respected company in our industry creating the opportunity of a better future for all of our team members. Our Pilgrim s Food Masters portfolio includes famous brands that are some of the UK and Irelands Favourites, such as Denny, Galtee, Richmond and Fridge Raiders. We are the UK s biggest producer of prepared meals, making delicious chilled and frozen ready meals for every major supermarket in the UK. And our Accelerator business includes newer brands like Rollover Hot Dogs and Oakhouse Meals that target different consumer groups in unique ways. We strive every day to make Pilgrim s Food Master s a safe, healthy and happy place to work for all of our 4,500 employees. We will give full and equal consideration to all applicants regardless of age, gender, disability, race, religion and sexual orientation. Continuing to build a diverse workforce is fundamental to our business and we value the critical role it plays in creating a truly inclusive workplace Role Description We are looking for a Customer Service Representative to join our Oakhouse team at our branch in Exeter. As a customer service representative, you will be making and receiving customer calls to take food orders, promote our services, answering questions and resolving issues for both our existing and potential customers. This role will be office based Monday to Friday but you will be working in a fun, vibrant and friendly environment. This role is 30 hours a week Key Accountabilities Follow the order inputting process, confirming details such as, Delivery date day and time slot, products ordered, final totals and value. To receive and input brochure enquiries, then converting these enquirers to customers. To make courtesy calls to enquirers (ENQ s) to confirm they have received their brochures and ask what they would like to order, using our introductory offers etc - Recording results on the SAP system Ring back customers received via Messages Alerts, E-mail, Web, Post and Drivers, confirming details and looking for any sales opportunities. Manage sales on allocated rounds, working with the manager and drivers to achieve set targets. Participating in promotions and activity to maximise Conversion and Retention of customers. Recording results and monitoring these against targets. Managing customer call frequency to maximise results. Completing all Daily Activities (telesales calls) looking for opportunities for those extra sales. Reporting to the manager if any routines cannot be completed. Be familiar of all rounds, drivers, delivery days and time slots. Getting feedback from drivers and customers of any delivery issues and passing these onto your manager. Skills and Experience Previous experience within a customer service role preferable but not essential Must be computer literate Be able to work on own initiative but also part of a team A good communicator on the phone and via email correspondence Good attention to detail Why Join Pilgrim s Food Masters Our values are at the heart of our business and drive everything we do. Availability is key as we are receptive and open and prepared to take on new challenges. Humility is important to us as we listen and respect each other and value opinions of others. Discipline is vital to fulfil commitment internally and externally. We need to be truthful to each other and respectful of other opinions, so Sincerity drives us. At Pilgrim s we focus on what s practical and important so through Simplicity, Ownership and Determination brings success. All these core values culminate into our vision which is: To be the best and most respected company in our industry, creating the opportunity of a better future for our team members We want you to have every opportunity to shine and show us your talents please let us know if there is anything we can do to make sure the assessment process works for you.
Apr 29, 2024
Full time
We are Pilgrim s Food Masters, part of the Pilgrim s family since September 2021, (previously part of Kerry Foods) and we have a proud history of developing brilliant food for our customers and consumers that is enjoyed in millions of UK and Irish homes every year. The wider Pilgrim s company employs around 60,000 people across the globe and we re one of the world s biggest food companies. We aim to become the best and most respected company in our industry creating the opportunity of a better future for all of our team members. Our Pilgrim s Food Masters portfolio includes famous brands that are some of the UK and Irelands Favourites, such as Denny, Galtee, Richmond and Fridge Raiders. We are the UK s biggest producer of prepared meals, making delicious chilled and frozen ready meals for every major supermarket in the UK. And our Accelerator business includes newer brands like Rollover Hot Dogs and Oakhouse Meals that target different consumer groups in unique ways. We strive every day to make Pilgrim s Food Master s a safe, healthy and happy place to work for all of our 4,500 employees. We will give full and equal consideration to all applicants regardless of age, gender, disability, race, religion and sexual orientation. Continuing to build a diverse workforce is fundamental to our business and we value the critical role it plays in creating a truly inclusive workplace Role Description We are looking for a Customer Service Representative to join our Oakhouse team at our branch in Exeter. As a customer service representative, you will be making and receiving customer calls to take food orders, promote our services, answering questions and resolving issues for both our existing and potential customers. This role will be office based Monday to Friday but you will be working in a fun, vibrant and friendly environment. This role is 30 hours a week Key Accountabilities Follow the order inputting process, confirming details such as, Delivery date day and time slot, products ordered, final totals and value. To receive and input brochure enquiries, then converting these enquirers to customers. To make courtesy calls to enquirers (ENQ s) to confirm they have received their brochures and ask what they would like to order, using our introductory offers etc - Recording results on the SAP system Ring back customers received via Messages Alerts, E-mail, Web, Post and Drivers, confirming details and looking for any sales opportunities. Manage sales on allocated rounds, working with the manager and drivers to achieve set targets. Participating in promotions and activity to maximise Conversion and Retention of customers. Recording results and monitoring these against targets. Managing customer call frequency to maximise results. Completing all Daily Activities (telesales calls) looking for opportunities for those extra sales. Reporting to the manager if any routines cannot be completed. Be familiar of all rounds, drivers, delivery days and time slots. Getting feedback from drivers and customers of any delivery issues and passing these onto your manager. Skills and Experience Previous experience within a customer service role preferable but not essential Must be computer literate Be able to work on own initiative but also part of a team A good communicator on the phone and via email correspondence Good attention to detail Why Join Pilgrim s Food Masters Our values are at the heart of our business and drive everything we do. Availability is key as we are receptive and open and prepared to take on new challenges. Humility is important to us as we listen and respect each other and value opinions of others. Discipline is vital to fulfil commitment internally and externally. We need to be truthful to each other and respectful of other opinions, so Sincerity drives us. At Pilgrim s we focus on what s practical and important so through Simplicity, Ownership and Determination brings success. All these core values culminate into our vision which is: To be the best and most respected company in our industry, creating the opportunity of a better future for our team members We want you to have every opportunity to shine and show us your talents please let us know if there is anything we can do to make sure the assessment process works for you.
Estate Agent Colchester Location: Based at our modern offices in Colchester, Essex. Rewards: Basic Salary up-to £30K D.O.E, plus commission bonuses and Benefits, realistically achievable OTE of £34K. Target: Estate Agency Professionals or Candidates from a Legal Conveyancing background. Working Hours: Monday to Friday 9.00AM 6.00PM (1 in 6 Saturdays working on a rota basis) Timeline: Immediate Interviews and Start Date. The New Homes Group : The New Homes Group, as the UK s leading Part Exchange and Assisted Move specialist offers outstanding opportunities for property professionals who want flexibility which offers more of a home/life work balance. We are a team of property professionals, many of whom have previously worked in an estate agency or legal/conveyancing setting and now form a cohesive team of property professionals who work in a fun vibrant and fast-moving environment where we passionately live and breathe property sales. Working at The New Homes Group promises that no two days are ever the same, you will be working in a fun and fast paced environment, your hard work and commitment provides you with an outstanding opportunity to contribute and benefit from a generous shared team bonus scheme, additionally we pride ourselves on providing unrivalled long term career opportunities. It's also worth noting that many of our team have been with us for many years and have grown within the business to promotion and enjoy fulfilling and rewarding careers. Estate Agent Key Benefits: • Extensive induction coupled with an ongoing training, support, and development program. • Unrivalled opportunities for progression, promotion, and personal development in an expanding business. • 28 days paid holiday including Bank Holidays. • Get your Birthday off each year. (Once Probation Passed) • Free onsite parking. • Contributory workplace pension. • Generous Staff referral bonus scheme. • Death in service cover. • 24 Hour Wellbeing Employee Assistance Programme. • Free Bluecrest prevention plus health screening. • Access to discounts platform, Perks at Work • Access to self-funded Health Care plan • Discounted medical assessment Health Screening • Discounted Gym Membership • Discounts on estate agency, mortgage, conveyancing, and surveying services • Salary Sacrifice Personal Car Leasing Scheme available. If you have a passion for property like us then a new career in property could be just a phone call away so why not forward your CV by clicking Apply Now or we invite you to call Suzanne James Talent Acquisition Consultant at The New Homes Group (Our Phone Number can be found in our CV Library Company profile home page).
Apr 28, 2024
Full time
Estate Agent Colchester Location: Based at our modern offices in Colchester, Essex. Rewards: Basic Salary up-to £30K D.O.E, plus commission bonuses and Benefits, realistically achievable OTE of £34K. Target: Estate Agency Professionals or Candidates from a Legal Conveyancing background. Working Hours: Monday to Friday 9.00AM 6.00PM (1 in 6 Saturdays working on a rota basis) Timeline: Immediate Interviews and Start Date. The New Homes Group : The New Homes Group, as the UK s leading Part Exchange and Assisted Move specialist offers outstanding opportunities for property professionals who want flexibility which offers more of a home/life work balance. We are a team of property professionals, many of whom have previously worked in an estate agency or legal/conveyancing setting and now form a cohesive team of property professionals who work in a fun vibrant and fast-moving environment where we passionately live and breathe property sales. Working at The New Homes Group promises that no two days are ever the same, you will be working in a fun and fast paced environment, your hard work and commitment provides you with an outstanding opportunity to contribute and benefit from a generous shared team bonus scheme, additionally we pride ourselves on providing unrivalled long term career opportunities. It's also worth noting that many of our team have been with us for many years and have grown within the business to promotion and enjoy fulfilling and rewarding careers. Estate Agent Key Benefits: • Extensive induction coupled with an ongoing training, support, and development program. • Unrivalled opportunities for progression, promotion, and personal development in an expanding business. • 28 days paid holiday including Bank Holidays. • Get your Birthday off each year. (Once Probation Passed) • Free onsite parking. • Contributory workplace pension. • Generous Staff referral bonus scheme. • Death in service cover. • 24 Hour Wellbeing Employee Assistance Programme. • Free Bluecrest prevention plus health screening. • Access to discounts platform, Perks at Work • Access to self-funded Health Care plan • Discounted medical assessment Health Screening • Discounted Gym Membership • Discounts on estate agency, mortgage, conveyancing, and surveying services • Salary Sacrifice Personal Car Leasing Scheme available. If you have a passion for property like us then a new career in property could be just a phone call away so why not forward your CV by clicking Apply Now or we invite you to call Suzanne James Talent Acquisition Consultant at The New Homes Group (Our Phone Number can be found in our CV Library Company profile home page).
Working for a Highways Contractor we are looking for a Trainee Data Collection Officer/Mapping Agent. This is exciting opportunity for someone to gain experience within the highway sector. For this role you must have: A valid UK Drivers License A very good attitude and keen to learn For this role your duties are: Digital data collection To support the Highways team in successfully gathering data/informa click apply for full job details
Apr 28, 2024
Contractor
Working for a Highways Contractor we are looking for a Trainee Data Collection Officer/Mapping Agent. This is exciting opportunity for someone to gain experience within the highway sector. For this role you must have: A valid UK Drivers License A very good attitude and keen to learn For this role your duties are: Digital data collection To support the Highways team in successfully gathering data/informa click apply for full job details
Customer Service Advisor - Collection Agent Our client is looking for a Customer Service Specialist who has a good telephone manner and is willing to take on a new challenge as a Debt Collection agent.The salary offered for this role is £22,337.Performance bonus potential of up to £3000 per annum.Full-time, permanentBased in LS14 (Hybrid working after probationary period possible) The Company: We are an outsourcing company which provides customer care, sales, technical support, and collections services. We operate in Europe, North and South America, Asia, and North Africa. In the UK we are located in the north-east area of Leeds, West Yorkshire. Summary of the role The Collector is responsible for providing telephone-based Consumer Collections Services for defined clients/projects. The Collector undertakes assigned telephone-based collections work based on direct customer interaction and real-time account administration via an automated dialer system and bespoke collections database. Effective negotiation and fact-finding together with an understanding of customer affordability and Treating Customer Fairly (TCF) awareness to meet company objectives is a requirement. What's In It for You? • Full-time contract• Annual leave amounts: 25 days + 8 bank holidays• Annual salary: £22,337• Bonus scheme (up to £3k per annum based on performance)• Paid training• Service Awards• Friendly work environment• Eye-test vouchers• Workplace pension scheme• Health Assured Employee Assistance Programme• Free on-site parking Duties and Responsibilities: • The Collector will aim for optimum recovery of outstanding client debt through first-time resolution and awareness of individual customer circumstances whilst meeting or exceeding quality assurance and collection KPIs and targets.• The main task is to provide experience, knowledge and skills to deliver consumer collection services to assigned employer's clients.• Responsible for maintaining appropriate and comprehensive records of all customer and debt management discussions on the relevant collections database in line with current procedures.• Responsible for resolving issues/disputes raised by customers promptly and escalating sensitive data to the line manager.• Responsible for handling inbound and outbound calls either manually or via the automated Dialler system.• Responsible for processing data concerning account management, which implies negotiation, understanding, decision-making, analysis and good communication skills.• Actively participate in all aspects of training and be accountable for their personal development and objectives.• Ensure that all company policies and processes on collection and quality are followed at all times, to guarantee accurate, objective and polite conduct and comply with all laws and regulations that apply to this industry in their different jurisdictions where applicable.Additional responsibilities may be added as the needs of the business change and expand. Qualification and experience: To qualify for this role you must: • Be an excellent negotiator, with a confident telephone manner• Have one year of collections experience, in a financial institution or related environment.• Be prepared to work flexible shifts, including a minimum of two late shifts per week during the operational hours of 8am -8pm• Have previous experience of working in a high-volume environment.• Be able to demonstrate competence in using Microsoft Office and collections management systems.• Have previous experience from working in a performance-driven environment• Be able to analyse results and make decisions based on facts and figures.• Have good interpersonal skills (both written and oral)• Take ownership for quality, competence, and results. Desirable skills: • Have excellent communication skills• Have a positive and friendly attitude towards customers and colleagues• Be receptive to feedback and change• Ability to work well under pressure.• Provide attention to detail.• Be service-orientated.• Be proactive.• Be highly flexible and welcome change/improvements. Working Hours: Employee needs to be flexible during the operational hours of 8am - 8pm, Monday - Friday (37 hours per week.) Shifts will include two late shifts per week.To apply for this exciting opportunity within our friendly team please send us your C.V. now.
Apr 28, 2024
Full time
Customer Service Advisor - Collection Agent Our client is looking for a Customer Service Specialist who has a good telephone manner and is willing to take on a new challenge as a Debt Collection agent.The salary offered for this role is £22,337.Performance bonus potential of up to £3000 per annum.Full-time, permanentBased in LS14 (Hybrid working after probationary period possible) The Company: We are an outsourcing company which provides customer care, sales, technical support, and collections services. We operate in Europe, North and South America, Asia, and North Africa. In the UK we are located in the north-east area of Leeds, West Yorkshire. Summary of the role The Collector is responsible for providing telephone-based Consumer Collections Services for defined clients/projects. The Collector undertakes assigned telephone-based collections work based on direct customer interaction and real-time account administration via an automated dialer system and bespoke collections database. Effective negotiation and fact-finding together with an understanding of customer affordability and Treating Customer Fairly (TCF) awareness to meet company objectives is a requirement. What's In It for You? • Full-time contract• Annual leave amounts: 25 days + 8 bank holidays• Annual salary: £22,337• Bonus scheme (up to £3k per annum based on performance)• Paid training• Service Awards• Friendly work environment• Eye-test vouchers• Workplace pension scheme• Health Assured Employee Assistance Programme• Free on-site parking Duties and Responsibilities: • The Collector will aim for optimum recovery of outstanding client debt through first-time resolution and awareness of individual customer circumstances whilst meeting or exceeding quality assurance and collection KPIs and targets.• The main task is to provide experience, knowledge and skills to deliver consumer collection services to assigned employer's clients.• Responsible for maintaining appropriate and comprehensive records of all customer and debt management discussions on the relevant collections database in line with current procedures.• Responsible for resolving issues/disputes raised by customers promptly and escalating sensitive data to the line manager.• Responsible for handling inbound and outbound calls either manually or via the automated Dialler system.• Responsible for processing data concerning account management, which implies negotiation, understanding, decision-making, analysis and good communication skills.• Actively participate in all aspects of training and be accountable for their personal development and objectives.• Ensure that all company policies and processes on collection and quality are followed at all times, to guarantee accurate, objective and polite conduct and comply with all laws and regulations that apply to this industry in their different jurisdictions where applicable.Additional responsibilities may be added as the needs of the business change and expand. Qualification and experience: To qualify for this role you must: • Be an excellent negotiator, with a confident telephone manner• Have one year of collections experience, in a financial institution or related environment.• Be prepared to work flexible shifts, including a minimum of two late shifts per week during the operational hours of 8am -8pm• Have previous experience of working in a high-volume environment.• Be able to demonstrate competence in using Microsoft Office and collections management systems.• Have previous experience from working in a performance-driven environment• Be able to analyse results and make decisions based on facts and figures.• Have good interpersonal skills (both written and oral)• Take ownership for quality, competence, and results. Desirable skills: • Have excellent communication skills• Have a positive and friendly attitude towards customers and colleagues• Be receptive to feedback and change• Ability to work well under pressure.• Provide attention to detail.• Be service-orientated.• Be proactive.• Be highly flexible and welcome change/improvements. Working Hours: Employee needs to be flexible during the operational hours of 8am - 8pm, Monday - Friday (37 hours per week.) Shifts will include two late shifts per week.To apply for this exciting opportunity within our friendly team please send us your C.V. now.
Join Our Dynamic Team as a Contact Centre Team Manager! Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Manager to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you. About Us: Anglian is a leading player in the home improvement sector, known for our commitment to excellence in customer service. As we continue to expand, we are on the lookout for a Contact Centre Team Manager to join our dedicated team. Key Responsibilities: As the Contact Centre Team Manager, you will be responsible for overseeing a team of skilled customer service representatives, ensuring exceptional service delivery and customer satisfaction. Your key duties will include: Managing and motivating a team of call centre agents. Setting performance targets and KPIs for the team. Conducting regular coaching and training sessions to enhance team skills. Implementing effective communication strategies to foster a positive team culture. Analysing performance data to identify areas for improvement and implementing corrective measures. Collaborating with other departments to streamline processes and enhance overall customer experience. Qualifications: Proven experience in a contact centre environment, with at least 2 years in a managerial role. Strong leadership and motivational skills. Excellent communication and interpersonal abilities. Analytical mindset with the ability to drive continuous improvement. Familiarity with call centre technologies and tools. What We Offer: Competitive salary and performance related bonus up to an extra £10k per annum or £833 each month 31 days holiday, increasing to 33 days after 2 year's service Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes Frequent internal Call Centre incentives and rewards Paid time off annually to volunteer A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies A generously discounted staff purchase scheme Break out games room Opportunity for professional development and advancement Ready to take the next step in your career? Don't miss this opportunity to lead a team and contribute to the success of a growing organisation! Apply now and be a key player in shaping our future. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Apr 27, 2024
Full time
Join Our Dynamic Team as a Contact Centre Team Manager! Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Manager to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you. About Us: Anglian is a leading player in the home improvement sector, known for our commitment to excellence in customer service. As we continue to expand, we are on the lookout for a Contact Centre Team Manager to join our dedicated team. Key Responsibilities: As the Contact Centre Team Manager, you will be responsible for overseeing a team of skilled customer service representatives, ensuring exceptional service delivery and customer satisfaction. Your key duties will include: Managing and motivating a team of call centre agents. Setting performance targets and KPIs for the team. Conducting regular coaching and training sessions to enhance team skills. Implementing effective communication strategies to foster a positive team culture. Analysing performance data to identify areas for improvement and implementing corrective measures. Collaborating with other departments to streamline processes and enhance overall customer experience. Qualifications: Proven experience in a contact centre environment, with at least 2 years in a managerial role. Strong leadership and motivational skills. Excellent communication and interpersonal abilities. Analytical mindset with the ability to drive continuous improvement. Familiarity with call centre technologies and tools. What We Offer: Competitive salary and performance related bonus up to an extra £10k per annum or £833 each month 31 days holiday, increasing to 33 days after 2 year's service Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes Frequent internal Call Centre incentives and rewards Paid time off annually to volunteer A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies A generously discounted staff purchase scheme Break out games room Opportunity for professional development and advancement Ready to take the next step in your career? Don't miss this opportunity to lead a team and contribute to the success of a growing organisation! Apply now and be a key player in shaping our future. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Security Analyst / SOC Agent Tier 2-Tier 3 Long Term Contract £400-700/pd - Outside IR 35 Location: Birmingham (Fully on-site) Ability to gain the highest level of Security Clearance I am currently partnering with an agency that is in the process of setting up a new Security Operations Centre in Birmingham. They are actively seeking multiple Tier 2 & Tier 3 SOC Analysts with SIEM tooling, Incident triage and escaltion experience. Requirements - Background/Experience with SIEM tools as a Security Operations Centre Analyst Mandatory ability to obtain and maintain security clearance Willing to work x5 days per week on site in Birmingham Should this position pique your interest, kindly reach out to Jacques Dondoua at or call . Ref JD010
Apr 27, 2024
Full time
Security Analyst / SOC Agent Tier 2-Tier 3 Long Term Contract £400-700/pd - Outside IR 35 Location: Birmingham (Fully on-site) Ability to gain the highest level of Security Clearance I am currently partnering with an agency that is in the process of setting up a new Security Operations Centre in Birmingham. They are actively seeking multiple Tier 2 & Tier 3 SOC Analysts with SIEM tooling, Incident triage and escaltion experience. Requirements - Background/Experience with SIEM tools as a Security Operations Centre Analyst Mandatory ability to obtain and maintain security clearance Willing to work x5 days per week on site in Birmingham Should this position pique your interest, kindly reach out to Jacques Dondoua at or call . Ref JD010
Are you looking to supplement your income while juggling your studies or part-time commitments? We have an exciting opportunity for you! At Manpower, we're offering a unique way for individuals like you to earn extra cash from the comfort of your own home. We're seeking dedicated individuals to join our on call team Manpower's client, who provide the quickest, easiest and most eco-friendly way to cross the Channel (Folkestone to Calais in 35 minutes) are looking for talented individuals with expertise in Customer Service. Roles & Responsibilities: Providing accurate information to our customers about the service and provide any support they may need. Giving customers drink, food and vouchers if required. Person Specific: A passion for customer service. Excellent communication skills. A professional, can-do attitude. The ability to work efficiently and follow procedures. We are looking for people who will be on call over the busy periods that our client has, this will generally be during the school holidays (Thursday - Monday.) The on-call people will need to be able to get to the following location CT18 8XX within 30 minutes of being called out. You will receive two days of paid training, which will cover customer service, product, and procedural training for the site. On-call hours will be either 08:00 - 20:00 or 20:00-08:00 - each on-call shift will pay 75. If you are called to site there will be a four-hour guarantee, the pay rates whilst working on site are as follows: 08:00 - 20:00 - 12.50 per hour. 20:00 - 08:00 - 15.00 per hour. Manpower is acting as a Recruitment Business for this role. If this, is you, apply NOW!
Apr 27, 2024
Seasonal
Are you looking to supplement your income while juggling your studies or part-time commitments? We have an exciting opportunity for you! At Manpower, we're offering a unique way for individuals like you to earn extra cash from the comfort of your own home. We're seeking dedicated individuals to join our on call team Manpower's client, who provide the quickest, easiest and most eco-friendly way to cross the Channel (Folkestone to Calais in 35 minutes) are looking for talented individuals with expertise in Customer Service. Roles & Responsibilities: Providing accurate information to our customers about the service and provide any support they may need. Giving customers drink, food and vouchers if required. Person Specific: A passion for customer service. Excellent communication skills. A professional, can-do attitude. The ability to work efficiently and follow procedures. We are looking for people who will be on call over the busy periods that our client has, this will generally be during the school holidays (Thursday - Monday.) The on-call people will need to be able to get to the following location CT18 8XX within 30 minutes of being called out. You will receive two days of paid training, which will cover customer service, product, and procedural training for the site. On-call hours will be either 08:00 - 20:00 or 20:00-08:00 - each on-call shift will pay 75. If you are called to site there will be a four-hour guarantee, the pay rates whilst working on site are as follows: 08:00 - 20:00 - 12.50 per hour. 20:00 - 08:00 - 15.00 per hour. Manpower is acting as a Recruitment Business for this role. If this, is you, apply NOW!
Your new company A leading international supplier of professional equipment is looking for a permanent Customer Service Agent to join their team full time. This role is based in Surrey, and it is an exciting opportunity to join a company and team who are as passionate about the products as the customers. Your new role As a Customer Service Agent, a list of your roles and responsibilities are highlighted below - Acting as the first point of contact and meeting the needs of key customers Ownership of customer cases from start to finish and providing an excellent customer service journey Working towards and exceeding agreed SLA targets Booking / scheduling engineers, resources, logistics, travel and critical spares Booking / scheduling maintenance visits Raising accurate escalations in a timely manager Liaising and working with other departments and team members when necessary Case diagnosis and first line qualification of customer issues before call out What you'll need to succeed You will have excellent written and verbal communication skills, have experience handling inbound telephone calls and responding to customer enquiries. You will have experience using CRM and SAP and have previous experience scheduling and booking in engineers. You will be able to prioritise efficiently and have confidence to work well within a team and independently. What you'll get in return This role is based in Surry with free parking onsite. The role is paying between 25,000 - 28,000 depending on experience. This role is 100% office based and shifts are currently alternating weekly between 7am-4pm and 10am-7pm. There is 23 days holiday plus 8 days bank holiday. This is a great opportunity to join a well-established and reputable business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 27, 2024
Full time
Your new company A leading international supplier of professional equipment is looking for a permanent Customer Service Agent to join their team full time. This role is based in Surrey, and it is an exciting opportunity to join a company and team who are as passionate about the products as the customers. Your new role As a Customer Service Agent, a list of your roles and responsibilities are highlighted below - Acting as the first point of contact and meeting the needs of key customers Ownership of customer cases from start to finish and providing an excellent customer service journey Working towards and exceeding agreed SLA targets Booking / scheduling engineers, resources, logistics, travel and critical spares Booking / scheduling maintenance visits Raising accurate escalations in a timely manager Liaising and working with other departments and team members when necessary Case diagnosis and first line qualification of customer issues before call out What you'll need to succeed You will have excellent written and verbal communication skills, have experience handling inbound telephone calls and responding to customer enquiries. You will have experience using CRM and SAP and have previous experience scheduling and booking in engineers. You will be able to prioritise efficiently and have confidence to work well within a team and independently. What you'll get in return This role is based in Surry with free parking onsite. The role is paying between 25,000 - 28,000 depending on experience. This role is 100% office based and shifts are currently alternating weekly between 7am-4pm and 10am-7pm. There is 23 days holiday plus 8 days bank holiday. This is a great opportunity to join a well-established and reputable business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
A globally led Consultancy is actively seeking a Senior Associate Construction Project Manager to spearhead a series of transformative projects within the Logistics & Manufacturing sector in Sheffield. This esteemed position calls for a seasoned professional capable of driving forward projects with precision, strategic insight, and unparalleled leadership. The Senior Associate Construction Project Manager Role The chosen Senior Associate Construction Project Manager will lead the development of a cutting-edge 600,000 sqft industrial centre, an ambitious project that aims to redefine industry standards. This role involves comprehensive project oversight, from initial planning through to completion, ensuring every phase meets the highest levels of quality and efficiency. The project boasts exceptional transport links, including a state-of-the-art multimodal rail freight terminal, positioning it as a pivotal hub for UK and European logistics. Key Responsibilities: Direct and manage the entire lifecycle of a landmark industrial centre project, from conceptualisation to handover. Collaborate closely with the senior partnership team, ensuring strategic alignment and project success. Utilise deep industry knowledge to deliver projects that set benchmarks in the Logistics & Manufacturing sector. Lead a multidisciplinary team with a focus on innovation, efficiency, and excellence. The Senior Associate Construction Project Manager Chartered status is highly desirable, with a strong academic background in Construction Project Management or a closely related field. Significant senior-level experience in project management, preferably within a consultancy environment. A background in Main Contracting will also be considered. Expertise in the Logistics & Manufacturing sectors is crucial, with additional experience in rail and distribution projects seen as advantageous. A proactive, decisive leader with a hands-on approach to project delivery. In Return? 80,000 - 90,000 28 days of holiday plus bank holidays Hybrid working Generous Pension scheme Private healthcare Cycle to work scheme Employee Assistance Program (EAP) Flexible working Company phone and laptop Life assurance Discretionary company bonus Day off on your birthday Christmas celebration. Regular socials Car allowance Dental cover Professional Memberships If you are a Project Manager considering your career opportunities, then please contact Jess Farrell at Brandon James. (phone number removed) Reference: Project Management / Project Manager / Construction Consultancy / Employers Agent / Surveying / Construction / Building Surveyor / MRICS / Quantity Surveyor / Contract Administration / APC / Residential Projects / Mixed-use Projects / RIBA / Construction Management
Apr 27, 2024
Full time
A globally led Consultancy is actively seeking a Senior Associate Construction Project Manager to spearhead a series of transformative projects within the Logistics & Manufacturing sector in Sheffield. This esteemed position calls for a seasoned professional capable of driving forward projects with precision, strategic insight, and unparalleled leadership. The Senior Associate Construction Project Manager Role The chosen Senior Associate Construction Project Manager will lead the development of a cutting-edge 600,000 sqft industrial centre, an ambitious project that aims to redefine industry standards. This role involves comprehensive project oversight, from initial planning through to completion, ensuring every phase meets the highest levels of quality and efficiency. The project boasts exceptional transport links, including a state-of-the-art multimodal rail freight terminal, positioning it as a pivotal hub for UK and European logistics. Key Responsibilities: Direct and manage the entire lifecycle of a landmark industrial centre project, from conceptualisation to handover. Collaborate closely with the senior partnership team, ensuring strategic alignment and project success. Utilise deep industry knowledge to deliver projects that set benchmarks in the Logistics & Manufacturing sector. Lead a multidisciplinary team with a focus on innovation, efficiency, and excellence. The Senior Associate Construction Project Manager Chartered status is highly desirable, with a strong academic background in Construction Project Management or a closely related field. Significant senior-level experience in project management, preferably within a consultancy environment. A background in Main Contracting will also be considered. Expertise in the Logistics & Manufacturing sectors is crucial, with additional experience in rail and distribution projects seen as advantageous. A proactive, decisive leader with a hands-on approach to project delivery. In Return? 80,000 - 90,000 28 days of holiday plus bank holidays Hybrid working Generous Pension scheme Private healthcare Cycle to work scheme Employee Assistance Program (EAP) Flexible working Company phone and laptop Life assurance Discretionary company bonus Day off on your birthday Christmas celebration. Regular socials Car allowance Dental cover Professional Memberships If you are a Project Manager considering your career opportunities, then please contact Jess Farrell at Brandon James. (phone number removed) Reference: Project Management / Project Manager / Construction Consultancy / Employers Agent / Surveying / Construction / Building Surveyor / MRICS / Quantity Surveyor / Contract Administration / APC / Residential Projects / Mixed-use Projects / RIBA / Construction Management