Kingston Hospital NHS Foundation Trust
Hounslow, London
Watch a short video message below from our Chief Executive, Jo Farrar: About Kingston Hospital We were thefirst acute Trust in south west London to gain Foundation Trust status in 2013, and in late 2018 the Care Quality Commission (CQC) rated our services as " Outstanding " for overall quality and leadership. Our values guide the way we deliver outstanding care each and every time to our patients. Kingston Hospital has been ranked in the top ten trusts in the country following the most recent NHS staff survey. 75% of staff said that they would recommend Kingston to others as a place to work, putting the hospital significantly above the national average for NHS trusts When asked if they would recommend the hospital as a place to receive care, 82% of the hospital's staff confirmed that they would, putting the Trust in the top performing group of hospitals and the second best score in London Our People Pledge outlines the wide range of support employees can expect at HRCH and Kingston Hospital, from agile and flexible working to training and development. It also outlines our ask of you as a member of our team. It is a simple guide to the wide range of benefits available, all in one place. We pledge to offer our people holistic support that distinguishes us from other health and care employers. The People Pledge has been developed in collaboration with our staff who shared their views about what matters most to them. From this work seven key themes emerged, which are all covered in the pledge. They are: Agile and flexible working Diversity and inclusion Health and wellbeing Induction and orientation Pay and conditions Training and development Communication and engagement Supporting our staff Kingston Hospital has an excellent track record of supporting staff development and training. We have an onsite Education Centre and a dedicated Learning and Development Team to support staff in reaching their aspirations. We know that well supported and happy staff provide the best care for our patients and the wellbeing of our staff is an important priority for the Trust. As a member of staff at Kingston Hospital, you will have access to a wide range of benefits including access to our onsite Day Nursery, season ticket loans, discounts in our onsite Boots pharmacy and hospital restaurant and support from our dedicated in-house Occupational Health and Wellbeing Team. Our monthly staff excellence award scheme and long service awards ensure that our staff receive the recognition and celebration that they deserve. Staff benefits and wellbeing We know that well supported and happy staff provide the best care for our patients and the wellbeing of our staff is an important priority for the Trust. As a member of staff at Kingston Hospital, you will have access to a wide range of benefits. New starter support Minimum of 27 days paid annual leave per year (for full time staff) which rises after 5 and 10 years' NHS service) plus bank holidays Automatic membership to the NHS Pension Scheme, one of the most generous pension schemes in the UK Flexible working options Maternity, paternity and sick pay entitlements Access to our onsite Day Nursery Option to join our Staff Bank where you can work additional hours at competitive rates Season ticket loans Cycle to Work Scheme Car Lease Scheme 10% discount in our Boots Kingston Hospital Pharmacy 20% discount in our hospital restaurant Monthly Staff Excellence Award scheme Long service awards Health and wellbeing: We have a dedicated in-house Occupational Health and Wellbeing Team to support staff with: Fast-track physiotherapy referrals Stop smoking service On-site Yoga, Pilates and exercise classes Discounted gym membership Reimbursement for eye tests for Visual Display Unit (VDU) users Free flu vaccination each year Access to counselling and support services Reduced rates for massage and other therapies The Health and Wellbeing Team is committed to providing opportunities to equip and inspire our staff to care for their wellbeing and enhance their quality of life at home and at work. We encourage all our staff to participate in our many wellbeing campaigns and Initiatives throughout the year. Kingston Hospital has an excellent track record of supporting staff development and training. We have an onsite Education Centre and a dedicated Learning and Development Team to support staff in reaching their aspirations. Induction We are committed to supporting all our staff from their very first day at Kingston Hospital. Upon joining the Trust, new starters are invited to a corporate induction session along with other new starters. The session includes a range of engaging activities and learning, including completion of mandatory training. Leadership Programmes We offer four free accredited leadership development programmes, suitable for team leavers through to senior managers. Talent pool Our Talent Pool aims to facilitate movement of our administrative and clerical staff from one role to another and to support their development and career progression within the hospital. Training Courses Staff have access to a comprehensive range of job-specific and general training courses which are delivered face to face, through eLearning, either direct by staff at the Trust or by specialist training providers. Learning and Resource Centre The Stenhouse Library is a multi-disciplinary library providing library and information services to all staff and students. The library offers a variety of services including books, journals, e-journals, e-resources and training. PCs are also available for staff to use with printing, photocopying and scanning facilities. ICARE programme for Healthcare Assistants Thanks to feedback and insight from staff across the Trust, our ICARE programme has been created to provide development opportunities and support to all our Band 2 Healthcare Assistants here at Kingston Hospital. The programme offers: A 'buddy' to provide 1:1 support and guidance through the first two weeks in their allocated ward or department An 18-month pathway to develop skills and support staff in progressing to Band 3 positions Monthly open forums to share ideas, education and training Access to a dedicated Wellbeing Chaplain, offering support, a listening ear and providing the opportunity for confidential conversations at any time Equality, diversity and inclusion We celebrate the diversity of our staff and strive to be an inclusive organisation. We have a number of staff networks here at Kingston Hospital to support equality, diversity and inclusion, which you can find out more about on our Equality, div e rsity and inclusion page . All recruitment for the NHS Hospitals in South West London is now carried out by the same team, based at the South West London Recruitment Hub HQ in Epsom.
Apr 29, 2024
Full time
Watch a short video message below from our Chief Executive, Jo Farrar: About Kingston Hospital We were thefirst acute Trust in south west London to gain Foundation Trust status in 2013, and in late 2018 the Care Quality Commission (CQC) rated our services as " Outstanding " for overall quality and leadership. Our values guide the way we deliver outstanding care each and every time to our patients. Kingston Hospital has been ranked in the top ten trusts in the country following the most recent NHS staff survey. 75% of staff said that they would recommend Kingston to others as a place to work, putting the hospital significantly above the national average for NHS trusts When asked if they would recommend the hospital as a place to receive care, 82% of the hospital's staff confirmed that they would, putting the Trust in the top performing group of hospitals and the second best score in London Our People Pledge outlines the wide range of support employees can expect at HRCH and Kingston Hospital, from agile and flexible working to training and development. It also outlines our ask of you as a member of our team. It is a simple guide to the wide range of benefits available, all in one place. We pledge to offer our people holistic support that distinguishes us from other health and care employers. The People Pledge has been developed in collaboration with our staff who shared their views about what matters most to them. From this work seven key themes emerged, which are all covered in the pledge. They are: Agile and flexible working Diversity and inclusion Health and wellbeing Induction and orientation Pay and conditions Training and development Communication and engagement Supporting our staff Kingston Hospital has an excellent track record of supporting staff development and training. We have an onsite Education Centre and a dedicated Learning and Development Team to support staff in reaching their aspirations. We know that well supported and happy staff provide the best care for our patients and the wellbeing of our staff is an important priority for the Trust. As a member of staff at Kingston Hospital, you will have access to a wide range of benefits including access to our onsite Day Nursery, season ticket loans, discounts in our onsite Boots pharmacy and hospital restaurant and support from our dedicated in-house Occupational Health and Wellbeing Team. Our monthly staff excellence award scheme and long service awards ensure that our staff receive the recognition and celebration that they deserve. Staff benefits and wellbeing We know that well supported and happy staff provide the best care for our patients and the wellbeing of our staff is an important priority for the Trust. As a member of staff at Kingston Hospital, you will have access to a wide range of benefits. New starter support Minimum of 27 days paid annual leave per year (for full time staff) which rises after 5 and 10 years' NHS service) plus bank holidays Automatic membership to the NHS Pension Scheme, one of the most generous pension schemes in the UK Flexible working options Maternity, paternity and sick pay entitlements Access to our onsite Day Nursery Option to join our Staff Bank where you can work additional hours at competitive rates Season ticket loans Cycle to Work Scheme Car Lease Scheme 10% discount in our Boots Kingston Hospital Pharmacy 20% discount in our hospital restaurant Monthly Staff Excellence Award scheme Long service awards Health and wellbeing: We have a dedicated in-house Occupational Health and Wellbeing Team to support staff with: Fast-track physiotherapy referrals Stop smoking service On-site Yoga, Pilates and exercise classes Discounted gym membership Reimbursement for eye tests for Visual Display Unit (VDU) users Free flu vaccination each year Access to counselling and support services Reduced rates for massage and other therapies The Health and Wellbeing Team is committed to providing opportunities to equip and inspire our staff to care for their wellbeing and enhance their quality of life at home and at work. We encourage all our staff to participate in our many wellbeing campaigns and Initiatives throughout the year. Kingston Hospital has an excellent track record of supporting staff development and training. We have an onsite Education Centre and a dedicated Learning and Development Team to support staff in reaching their aspirations. Induction We are committed to supporting all our staff from their very first day at Kingston Hospital. Upon joining the Trust, new starters are invited to a corporate induction session along with other new starters. The session includes a range of engaging activities and learning, including completion of mandatory training. Leadership Programmes We offer four free accredited leadership development programmes, suitable for team leavers through to senior managers. Talent pool Our Talent Pool aims to facilitate movement of our administrative and clerical staff from one role to another and to support their development and career progression within the hospital. Training Courses Staff have access to a comprehensive range of job-specific and general training courses which are delivered face to face, through eLearning, either direct by staff at the Trust or by specialist training providers. Learning and Resource Centre The Stenhouse Library is a multi-disciplinary library providing library and information services to all staff and students. The library offers a variety of services including books, journals, e-journals, e-resources and training. PCs are also available for staff to use with printing, photocopying and scanning facilities. ICARE programme for Healthcare Assistants Thanks to feedback and insight from staff across the Trust, our ICARE programme has been created to provide development opportunities and support to all our Band 2 Healthcare Assistants here at Kingston Hospital. The programme offers: A 'buddy' to provide 1:1 support and guidance through the first two weeks in their allocated ward or department An 18-month pathway to develop skills and support staff in progressing to Band 3 positions Monthly open forums to share ideas, education and training Access to a dedicated Wellbeing Chaplain, offering support, a listening ear and providing the opportunity for confidential conversations at any time Equality, diversity and inclusion We celebrate the diversity of our staff and strive to be an inclusive organisation. We have a number of staff networks here at Kingston Hospital to support equality, diversity and inclusion, which you can find out more about on our Equality, div e rsity and inclusion page . All recruitment for the NHS Hospitals in South West London is now carried out by the same team, based at the South West London Recruitment Hub HQ in Epsom.
SEND PA Secondary School Full-time Haringey Start date: April Ongoing contract A large, well-resourced secondary school in Haringey are looking for a SEND PA to support the Special Educational Needs and Disabilities Coordinator (SENDCo). The role In this role you will provide high-quality, relevant administration support services to the SENDCo to ensure that SEND pupils across the school can achieve their learning potential. You will report directly to the SENDCo and will work alongside all areas of Inclusion within the school, including the Designated Specialist Provision and the Behaviour Hub. The main duties of the post will be: Work with SENDCo's, SEN Administration and Admissions Officer to ensure efficient administration across the department. Assist with the Teaching Assistant timetables and day to day cover of Teaching Assistant staff Organisation and timetabling of exam access arrangements. Liaise with council teams, regarding matters of pupils' SEND details. Provide accurate SIMS entry, storage and reporting of student data. Tracking Admissions files and deadlines. Assist in the responses to Local Authorities when consultations are received. Management of EduKey (Provision Map) in relation to Inclusion across the school. Maintain SEN diary for meetings, tours, EHCP reviews etc. This successful, popular and over-subscribed secondary school in based in Haringey. The school was graded Good in its last two Ofsted inspections, and there is a strong commitment to further improvement based on effective teaching and learning and high expectations of students. The school are looking for a SEND PA with; Excellent knowledge of SEND a minimum of 1 years' experience working in a school Working knowledge of SIMS Be extremely organised in administration and proactive Have a friendly and calm approach, and a passion for working in an SEN school Be available on a full-time basis If you have all of the above and are looking for an opportunity to further your career within SEND management this this is an excellent opportunity. Please apply with an up-to-date CV outlining your skills and experience. We have a policy to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to reply to individual enquiries. If we have not contacted you within this specified time your application has been unsuccessful on this occasion. Philosophy Education is a Recruitment Business and is advertising this vacancy on behalf of one of its clients.
Apr 28, 2024
Full time
SEND PA Secondary School Full-time Haringey Start date: April Ongoing contract A large, well-resourced secondary school in Haringey are looking for a SEND PA to support the Special Educational Needs and Disabilities Coordinator (SENDCo). The role In this role you will provide high-quality, relevant administration support services to the SENDCo to ensure that SEND pupils across the school can achieve their learning potential. You will report directly to the SENDCo and will work alongside all areas of Inclusion within the school, including the Designated Specialist Provision and the Behaviour Hub. The main duties of the post will be: Work with SENDCo's, SEN Administration and Admissions Officer to ensure efficient administration across the department. Assist with the Teaching Assistant timetables and day to day cover of Teaching Assistant staff Organisation and timetabling of exam access arrangements. Liaise with council teams, regarding matters of pupils' SEND details. Provide accurate SIMS entry, storage and reporting of student data. Tracking Admissions files and deadlines. Assist in the responses to Local Authorities when consultations are received. Management of EduKey (Provision Map) in relation to Inclusion across the school. Maintain SEN diary for meetings, tours, EHCP reviews etc. This successful, popular and over-subscribed secondary school in based in Haringey. The school was graded Good in its last two Ofsted inspections, and there is a strong commitment to further improvement based on effective teaching and learning and high expectations of students. The school are looking for a SEND PA with; Excellent knowledge of SEND a minimum of 1 years' experience working in a school Working knowledge of SIMS Be extremely organised in administration and proactive Have a friendly and calm approach, and a passion for working in an SEN school Be available on a full-time basis If you have all of the above and are looking for an opportunity to further your career within SEND management this this is an excellent opportunity. Please apply with an up-to-date CV outlining your skills and experience. We have a policy to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to reply to individual enquiries. If we have not contacted you within this specified time your application has been unsuccessful on this occasion. Philosophy Education is a Recruitment Business and is advertising this vacancy on behalf of one of its clients.
Senior Helpline Advisor Do you want to make a difference every day? Do you have resilience and adaptability? Can you work effectively with a focus on ensuring children and young people receive the right support to cope and recover from trauma they have experienced? If yes, then we'd love to hear from you as we have an exciting opportunity to join the Pan London Children and Young People's Service as a Senior Helpline Advisor (known internally as a Senior Triage and Early Interventions Officer) In this role you will provide immediate and short term intervention via the telephone to children and young people impacted by crime and manage a small Triage team. Position: 5511 Senior Helpline Advisor (internal title Senior Triage and Early Interventions Officer- Children and Young People) Location: London/hybrid Hours: Full-time, 37.5 hours. Monday- Friday, working on a shift pattern of 9am-5pm / 10am-6pm / 11am-7pm (Flexible working available) Contract: Fixed term until 16th January 2025 Salary: Up to £28,300 per annum (includes FTE £24,500 per annum plus £2,800 per annum London Weighting Allowance and up to £1,000 per annum Line Manager Allowance). Closing Date: 30th April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date. The Role As a Senior Triage Officer - Children and Young people s Service, you will be: Managing a team delivering initial telephone-based support and an effective triage service to those affected by crime Responsible for line managing a team including recruitment, performance management and monitoring, support and guidance Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client s needs is provided. Accountable for the performance of the team including maintaining performance information, using outcomes to identify effective practice and ensuring compliance with national standards, codes of practice and all legislative requirements Be the point of escalation for complex and sensitive cases and queries, whilst providing support, advice and guidance to the team Managing and monitoring workloads across the team, promoting effective communication channels to ensure best practice About You You will need to have the following essential skills: The ability to undertake impact and risks assessments and identify appropriate support Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults Knowledge and understanding of the impact of crime on those who experience it, a working knowledge of the criminal justice system Ability to work independently and as part of a team, sharing, coaching others. Good communication skills, both verbally & written and ability to demonstrate empathy In Return Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Pension with 5% employer contribution Enhanced sick pay allowances, maternity and paternity payments High Street, retail, holiday, entertainment and leisure discounts - Access to our financial wellbeing hub and salary deducted finance Employee assistance programme and wellbeing support Ongoing training and support with opportunities for career development and progression About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line. Please note this role is being advertised by NFP People on behalf of our client.
Apr 26, 2024
Contractor
Senior Helpline Advisor Do you want to make a difference every day? Do you have resilience and adaptability? Can you work effectively with a focus on ensuring children and young people receive the right support to cope and recover from trauma they have experienced? If yes, then we'd love to hear from you as we have an exciting opportunity to join the Pan London Children and Young People's Service as a Senior Helpline Advisor (known internally as a Senior Triage and Early Interventions Officer) In this role you will provide immediate and short term intervention via the telephone to children and young people impacted by crime and manage a small Triage team. Position: 5511 Senior Helpline Advisor (internal title Senior Triage and Early Interventions Officer- Children and Young People) Location: London/hybrid Hours: Full-time, 37.5 hours. Monday- Friday, working on a shift pattern of 9am-5pm / 10am-6pm / 11am-7pm (Flexible working available) Contract: Fixed term until 16th January 2025 Salary: Up to £28,300 per annum (includes FTE £24,500 per annum plus £2,800 per annum London Weighting Allowance and up to £1,000 per annum Line Manager Allowance). Closing Date: 30th April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date. The Role As a Senior Triage Officer - Children and Young people s Service, you will be: Managing a team delivering initial telephone-based support and an effective triage service to those affected by crime Responsible for line managing a team including recruitment, performance management and monitoring, support and guidance Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client s needs is provided. Accountable for the performance of the team including maintaining performance information, using outcomes to identify effective practice and ensuring compliance with national standards, codes of practice and all legislative requirements Be the point of escalation for complex and sensitive cases and queries, whilst providing support, advice and guidance to the team Managing and monitoring workloads across the team, promoting effective communication channels to ensure best practice About You You will need to have the following essential skills: The ability to undertake impact and risks assessments and identify appropriate support Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults Knowledge and understanding of the impact of crime on those who experience it, a working knowledge of the criminal justice system Ability to work independently and as part of a team, sharing, coaching others. Good communication skills, both verbally & written and ability to demonstrate empathy In Return Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Pension with 5% employer contribution Enhanced sick pay allowances, maternity and paternity payments High Street, retail, holiday, entertainment and leisure discounts - Access to our financial wellbeing hub and salary deducted finance Employee assistance programme and wellbeing support Ongoing training and support with opportunities for career development and progression About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line. Please note this role is being advertised by NFP People on behalf of our client.
This role has a starting salary of £9,990.80 per annum, based on working 14.4 hours per week. This is pro-rated from the full time equivalent of £24,977 per annum. This is a fixed term / secondment opportunity until 31st March 2025 with high likelihood that this will be extended. We are excited to be hiring a new Health Projects Assistant to join our fantastic Be Your Best Team.?The team is based in Quadrant Court, Woking but we promote a hybrid approach to working, meeting collaboratively when required. The Health Projects Assistant will provide the Active Surrey Health team (specifically the Family Weight Management Programme 'Be Your Best') with administrative support. You will work alongside colleagues to contribute to the delivery of an efficient, effective, customer-focused service. Be Your Best has been commissioned by Surrey County Council Public Health, details on the programme can be found at . You will be part of a thriving Health Team with opportunities to work across various health projects. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependants leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Team As the Active Partnership for Surrey, we believe that movement matters. It matters to our health, our schools, our communities, and our environments. Focused on tackling inactivity and inequality, we work together to help everyone in Surrey realise the benefits of a more active way of life by influencing systems, removing barriers, and creating opportunities to get people moving more. Our vision is that everyone in Surrey, but with a particular focus on those who need it most, embrace moving more, to improve health and wellbeing and to thrive as an active community. About the Role We are looking for someone who has good attention to detail and who has an interest or experience in supporting children, young people and families to lead a healthy lifestyle. You must be willing to perform routine tasks as well as undertake ad hoc project-based work. You will be reporting to the Healthy Lifestyles Officer and supporting the Health Project Administrator to triage all professional and self-referrals. Key tasks are likely to include: Handling referrals (email and phone) Booking meetings Administrative support for 'live' group sessions Inputting data Preparing correspondence Raising purchase orders General promotion Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: A fun, positive and engaged professional who demonstrates initiative and a proactive approach. Excellent organisational skills with the ability to manage workloads and deadlines. Accurate data entry skills with excellent attention to detail and high levels of accuracy. Integrity and the ability to handle confidential and sensitive information with good IT skills including email, Word and PowerPoint. Strong communication skills and the ability to efficiently communicate with colleagues at all levels. Experience of providing excellent customer service. The job advert closes at 23:59 on 28/04/2024 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Apr 26, 2024
Full time
This role has a starting salary of £9,990.80 per annum, based on working 14.4 hours per week. This is pro-rated from the full time equivalent of £24,977 per annum. This is a fixed term / secondment opportunity until 31st March 2025 with high likelihood that this will be extended. We are excited to be hiring a new Health Projects Assistant to join our fantastic Be Your Best Team.?The team is based in Quadrant Court, Woking but we promote a hybrid approach to working, meeting collaboratively when required. The Health Projects Assistant will provide the Active Surrey Health team (specifically the Family Weight Management Programme 'Be Your Best') with administrative support. You will work alongside colleagues to contribute to the delivery of an efficient, effective, customer-focused service. Be Your Best has been commissioned by Surrey County Council Public Health, details on the programme can be found at . You will be part of a thriving Health Team with opportunities to work across various health projects. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependants leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Team As the Active Partnership for Surrey, we believe that movement matters. It matters to our health, our schools, our communities, and our environments. Focused on tackling inactivity and inequality, we work together to help everyone in Surrey realise the benefits of a more active way of life by influencing systems, removing barriers, and creating opportunities to get people moving more. Our vision is that everyone in Surrey, but with a particular focus on those who need it most, embrace moving more, to improve health and wellbeing and to thrive as an active community. About the Role We are looking for someone who has good attention to detail and who has an interest or experience in supporting children, young people and families to lead a healthy lifestyle. You must be willing to perform routine tasks as well as undertake ad hoc project-based work. You will be reporting to the Healthy Lifestyles Officer and supporting the Health Project Administrator to triage all professional and self-referrals. Key tasks are likely to include: Handling referrals (email and phone) Booking meetings Administrative support for 'live' group sessions Inputting data Preparing correspondence Raising purchase orders General promotion Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: A fun, positive and engaged professional who demonstrates initiative and a proactive approach. Excellent organisational skills with the ability to manage workloads and deadlines. Accurate data entry skills with excellent attention to detail and high levels of accuracy. Integrity and the ability to handle confidential and sensitive information with good IT skills including email, Word and PowerPoint. Strong communication skills and the ability to efficiently communicate with colleagues at all levels. Experience of providing excellent customer service. The job advert closes at 23:59 on 28/04/2024 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
So what's the role all about? As an Income Assistant you will be first point of contact to our tenants mainly via phone and email, providing support with rent queries and arrears advice, recognising the need for support, and arranging relevant referrals to our support teams. You will also support the Income department with contact to tenants to reduce arrears position by collecting payment and or arranging payment plans in line with Income policies. Housing experience is not essential, but you will need to be passionate about customer service with good communication and negotiation skills. This is a hybrid office/home based role, you would be required to come into the office around 2/3 days per week with the rest being from home. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. Some of the key tasks and responsibilities include: Having a good understanding of the status of all rent accounts in the management area and liaise with the Income officers to reduce debt Supporting the Income Hub achieves agreed performance standards Make outbound calls to tenants to reduce rent arrears Work closely with the Income Officers with the management of the Universal Credit Portal Be responsible for monitoring and collection of all sundry debt accounts Assisting customers with rent and service charge enquiries To be successful in this role, we'd be looking for the following... Passionate about customer service Experience of accurate record keeping and data input Ability to communicate clearly, verbal and written Organised with effective time management skills Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email
Sep 23, 2022
Full time
So what's the role all about? As an Income Assistant you will be first point of contact to our tenants mainly via phone and email, providing support with rent queries and arrears advice, recognising the need for support, and arranging relevant referrals to our support teams. You will also support the Income department with contact to tenants to reduce arrears position by collecting payment and or arranging payment plans in line with Income policies. Housing experience is not essential, but you will need to be passionate about customer service with good communication and negotiation skills. This is a hybrid office/home based role, you would be required to come into the office around 2/3 days per week with the rest being from home. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. Some of the key tasks and responsibilities include: Having a good understanding of the status of all rent accounts in the management area and liaise with the Income officers to reduce debt Supporting the Income Hub achieves agreed performance standards Make outbound calls to tenants to reduce rent arrears Work closely with the Income Officers with the management of the Universal Credit Portal Be responsible for monitoring and collection of all sundry debt accounts Assisting customers with rent and service charge enquiries To be successful in this role, we'd be looking for the following... Passionate about customer service Experience of accurate record keeping and data input Ability to communicate clearly, verbal and written Organised with effective time management skills Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email
Administrator (Maternity Cover) Leicester, Leicestershire Together we can make a real difference Belonging to the Royal Voluntary Service community means inspiring volunteers to support the nation's health and wellbeing. It means tackling the most pressing social issues in a workplace full of opportunities. Through the gift of voluntary service, our volunteers provide much-needed support for over-stretched public services. They work at scale in the NHS, freeing up staff to dedicate more time to patient care and within communities to give practical help and support to people when they need it. Our people are a welcoming team of individuals from every background who support one another to be their best. They are also some of the country's most compassionate and dedicated people who step forward to help make society better connected and more inclusive - where everyone can thrive. We're currently looking for an Administrator to join us on a fixed-term contract until the end of September 2022, to cover a period of maternity leave. The role As an Administrator, you will perform a range of administrative tasks to support our team to deliver commissioned services to help older people live happy, healthy and independent lives. You will ensure the services we deliver for older people are consistent and to a high standard, meeting SLAs and funding agreements. Supporting the Service Manager and all the activities of the Leicestershire & Rutland hub, you will: - Ensure accurate data is recorded - Make sure all services comply with standards - Support all administrative duties - Help with volunteer recruitment and training - Deal with referrals, enquiries and requests for support - Undertake general office-based duties - Assist with the achievement of fundraising targets Interested? If so, you will need: - Knowledge and experience of general administrative processes and in maintaining databases - Knowledge and experience of recording data - Excellent customer service skills - Good IT skills including Microsoft Office - Excellent organisational and communication skills - Good literacy and numeracy skills Experience of working with volunteers and/or volunteer-led support groups would be beneficial to your application. Applicants should be aware that the post will only be offered to successful candidates subject to pre-employment checks. This may include a criminal records check. Why you should join our team We're proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from the following: - A salary of £16,735 per annum (pro rata) - The chance to make a positive, lasting impact that changes lives, communities and society - An employee benefits package that gives access to an exclusive rewards website, 24-hour doctor line, financial support with dental/optical and other therapies - A free and confidential employee assistance programme with up to six face-to-face sessions built-in - Opportunities to discuss flexible working - Access to award-winning e-learning and development - Opportunities to develop new skills and progress your career - A great pension scheme - Enhanced Family Leave schemes - Six weeks company sick pay - 25 days' holiday (pro rata) plus paid statutory Bank Holidays (pro rata) Join Royal Voluntary Service and together we can change lives, change communities and change society. How to apply If you think you'd succeed as our Administrator, please select the apply button shown to be brought through to the application process. The closing date for applications is the 4th March 2022 with interviews scheduled for the 7th March 2022. We reserve the right to close this vacancy early should sufficient applications be received. This is a full-time role working 35 hours per week, Monday - Friday, on a fixed-term contract until the end of September 2022. Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective. Other organisations may call this role Admin Assistant, Administration Officer, Admin Officer, Admin Support Officer, Service Co-ordinator, Office Administrator, Support Administrator, or Service Administrator. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
Feb 21, 2022
Contractor
Administrator (Maternity Cover) Leicester, Leicestershire Together we can make a real difference Belonging to the Royal Voluntary Service community means inspiring volunteers to support the nation's health and wellbeing. It means tackling the most pressing social issues in a workplace full of opportunities. Through the gift of voluntary service, our volunteers provide much-needed support for over-stretched public services. They work at scale in the NHS, freeing up staff to dedicate more time to patient care and within communities to give practical help and support to people when they need it. Our people are a welcoming team of individuals from every background who support one another to be their best. They are also some of the country's most compassionate and dedicated people who step forward to help make society better connected and more inclusive - where everyone can thrive. We're currently looking for an Administrator to join us on a fixed-term contract until the end of September 2022, to cover a period of maternity leave. The role As an Administrator, you will perform a range of administrative tasks to support our team to deliver commissioned services to help older people live happy, healthy and independent lives. You will ensure the services we deliver for older people are consistent and to a high standard, meeting SLAs and funding agreements. Supporting the Service Manager and all the activities of the Leicestershire & Rutland hub, you will: - Ensure accurate data is recorded - Make sure all services comply with standards - Support all administrative duties - Help with volunteer recruitment and training - Deal with referrals, enquiries and requests for support - Undertake general office-based duties - Assist with the achievement of fundraising targets Interested? If so, you will need: - Knowledge and experience of general administrative processes and in maintaining databases - Knowledge and experience of recording data - Excellent customer service skills - Good IT skills including Microsoft Office - Excellent organisational and communication skills - Good literacy and numeracy skills Experience of working with volunteers and/or volunteer-led support groups would be beneficial to your application. Applicants should be aware that the post will only be offered to successful candidates subject to pre-employment checks. This may include a criminal records check. Why you should join our team We're proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from the following: - A salary of £16,735 per annum (pro rata) - The chance to make a positive, lasting impact that changes lives, communities and society - An employee benefits package that gives access to an exclusive rewards website, 24-hour doctor line, financial support with dental/optical and other therapies - A free and confidential employee assistance programme with up to six face-to-face sessions built-in - Opportunities to discuss flexible working - Access to award-winning e-learning and development - Opportunities to develop new skills and progress your career - A great pension scheme - Enhanced Family Leave schemes - Six weeks company sick pay - 25 days' holiday (pro rata) plus paid statutory Bank Holidays (pro rata) Join Royal Voluntary Service and together we can change lives, change communities and change society. How to apply If you think you'd succeed as our Administrator, please select the apply button shown to be brought through to the application process. The closing date for applications is the 4th March 2022 with interviews scheduled for the 7th March 2022. We reserve the right to close this vacancy early should sufficient applications be received. This is a full-time role working 35 hours per week, Monday - Friday, on a fixed-term contract until the end of September 2022. Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective. Other organisations may call this role Admin Assistant, Administration Officer, Admin Officer, Admin Support Officer, Service Co-ordinator, Office Administrator, Support Administrator, or Service Administrator. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!