Parts Advisor 25,000 to 28,000 per annum, Permanent, Full-time 39 hours per week Mon-Fri, BS37 Yate, Bristol, Holidays, Pension, Parking plus more An engineering business established in 1969 who are actively seeking a parts advisor to join their team as a customer services representative. Working within a team of 6 with the full support of a line manager, this will see you working for a bespoke engineering company who supply to market leading brands within their sector. The parts advisor would carry out duties such as : Assisting customers in delivering advise on parts Process parts orders efficiently Maintain an up to date knowledge of new or updates on parts Remain aware of seasonal requirements and of parts needed in the event of a recall or special offer in the Parts Department Maintain parts stock and stock records Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the Parts Manager Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued Assist the Parts Manager in all aspects of stocktaking Ensure the highest level of customer satisfaction The successful parts advisor will need to hold : Accuracy in identifying customer needs Proficient using IT Packages Have a strong customer services skill set ideally from within the Automotive, parts or engineering industries Have excellent administration and data recording experience Working as a parts advisor will see you acting as the first point of contact within the parts or after sales department, have a need to daily report and deliver exceptional customer services to their client base. This would be the ideal role for someone who has worked as a parts administrator, customer services representative or parts advisor. Benefits include : Paying 25,000 to 28,000 per annum 25 days holiday plus bank holidays Company Pension Free on-site parking Apply today for immediate consideration - you can also apply direct to (url removed). For further information, please feel free to call Richard Hughes on (phone number removed) / (phone number removed). Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
Parts Advisor 25,000 to 28,000 per annum, Permanent, Full-time 39 hours per week Mon-Fri, BS37 Yate, Bristol, Holidays, Pension, Parking plus more An engineering business established in 1969 who are actively seeking a parts advisor to join their team as a customer services representative. Working within a team of 6 with the full support of a line manager, this will see you working for a bespoke engineering company who supply to market leading brands within their sector. The parts advisor would carry out duties such as : Assisting customers in delivering advise on parts Process parts orders efficiently Maintain an up to date knowledge of new or updates on parts Remain aware of seasonal requirements and of parts needed in the event of a recall or special offer in the Parts Department Maintain parts stock and stock records Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the Parts Manager Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued Assist the Parts Manager in all aspects of stocktaking Ensure the highest level of customer satisfaction The successful parts advisor will need to hold : Accuracy in identifying customer needs Proficient using IT Packages Have a strong customer services skill set ideally from within the Automotive, parts or engineering industries Have excellent administration and data recording experience Working as a parts advisor will see you acting as the first point of contact within the parts or after sales department, have a need to daily report and deliver exceptional customer services to their client base. This would be the ideal role for someone who has worked as a parts administrator, customer services representative or parts advisor. Benefits include : Paying 25,000 to 28,000 per annum 25 days holiday plus bank holidays Company Pension Free on-site parking Apply today for immediate consideration - you can also apply direct to (url removed). For further information, please feel free to call Richard Hughes on (phone number removed) / (phone number removed). Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Pertemps are looking for Customer Support Advisors for a well know distribution centre in Coventry, DAYS/HOURS OF WORK Part time - 9.30am - 14.30pm Monday to Friday RATE: 13.28 per hour TEMP-TO-PERM AIMS OF POSITION: Interact with customers to provide and process information in response to inquiries, concerns and requests about deliveries and services. To provide the highest standards of service support and an enjoyable customer experience for ByBox customers so ensuring companies service is the best in the market. SPECIFIC RESPONSIBILITIES: Deal with all telephone calls and emails in a courteous and friendly manner ensuring the customer receives a positive experience with ByBox and meets their expectations Complete call logs & record details of actions taken for all customers Perform customer verifications and security checks Complete all administrative work on time to required standard Communicate and coordinate with internal departments Achieve all personal and team KPIs as set by the CSM Adhere to all policies and procedures as laid out by the Company including health & Safety and Business Continuity procedures Undertake other tasks as reasonably directed from time to time Attend regular team meetings and training events providing a positive contribution Take ownership of all queries and see through to resolution Score 85% on quality checks THE PERSON SPECIFICATION SKILLS AND ABILITIES: Proven customer support experience or experience as a client service representative Strong communication skills Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Attention to detail and accuracy Computer literate with knowledge of MS Office Professional, flexible driven and positive Love solving problems Organised and self-disciplined with ability to prioritise under pressure Able to work in a diverse environment with the ability to multi task in a fast-paced environment QUALIFICATIONS AND EXPERIENCE: Essential: GCSE in English Language Minimum 12 months experience in a similar working environment Knowledge of customer service principles and practices Desirable: Experience of dealing with customer complaints Experience in a business to business CHARACTER AND PERSONAL QUALITIES: Ability to multi task Commitment, enthusiasm and passion Customer Focused Ability to work under pressure and takes ownership of issues IMMEDIATE STARTS
Apr 30, 2024
Seasonal
Pertemps are looking for Customer Support Advisors for a well know distribution centre in Coventry, DAYS/HOURS OF WORK Part time - 9.30am - 14.30pm Monday to Friday RATE: 13.28 per hour TEMP-TO-PERM AIMS OF POSITION: Interact with customers to provide and process information in response to inquiries, concerns and requests about deliveries and services. To provide the highest standards of service support and an enjoyable customer experience for ByBox customers so ensuring companies service is the best in the market. SPECIFIC RESPONSIBILITIES: Deal with all telephone calls and emails in a courteous and friendly manner ensuring the customer receives a positive experience with ByBox and meets their expectations Complete call logs & record details of actions taken for all customers Perform customer verifications and security checks Complete all administrative work on time to required standard Communicate and coordinate with internal departments Achieve all personal and team KPIs as set by the CSM Adhere to all policies and procedures as laid out by the Company including health & Safety and Business Continuity procedures Undertake other tasks as reasonably directed from time to time Attend regular team meetings and training events providing a positive contribution Take ownership of all queries and see through to resolution Score 85% on quality checks THE PERSON SPECIFICATION SKILLS AND ABILITIES: Proven customer support experience or experience as a client service representative Strong communication skills Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Attention to detail and accuracy Computer literate with knowledge of MS Office Professional, flexible driven and positive Love solving problems Organised and self-disciplined with ability to prioritise under pressure Able to work in a diverse environment with the ability to multi task in a fast-paced environment QUALIFICATIONS AND EXPERIENCE: Essential: GCSE in English Language Minimum 12 months experience in a similar working environment Knowledge of customer service principles and practices Desirable: Experience of dealing with customer complaints Experience in a business to business CHARACTER AND PERSONAL QUALITIES: Ability to multi task Commitment, enthusiasm and passion Customer Focused Ability to work under pressure and takes ownership of issues IMMEDIATE STARTS
Morrison Energy Services
Nottingham, Nottinghamshire
About The Role Building on our excellent relationships with our customers, Morrison Energy Services continues to expand our workbook to deliver Overhead Line and Sub-station projects to the highest standard. To meet these exciting opportunities, we are looking for an enthusiastic and competent Project SHEQ Advisor to work within our Electrical Transmission Division, based in Nottingham but covering click apply for full job details
Apr 30, 2024
Full time
About The Role Building on our excellent relationships with our customers, Morrison Energy Services continues to expand our workbook to deliver Overhead Line and Sub-station projects to the highest standard. To meet these exciting opportunities, we are looking for an enthusiastic and competent Project SHEQ Advisor to work within our Electrical Transmission Division, based in Nottingham but covering click apply for full job details
Jonathan Lee Recruitment Ltd
Coventry, Warwickshire
Do you have customer service experience, and are you seeking a new job in Coventry? Jonathan Lee Recruitment is helping a collaborative company recruit a Customer Experience Advisor, and the role comes with an Umbrella contract rate of £23.63 per hour (Inside IR35). As a Customer Experience Advisor, you'll achieve a right-first-time response and the highest level of customer service. You'll be responding to customers' enquiries on an exciting vehicle lineup and products. You will also be introducing customers to the Retailer network and supporting them to deliver an exceptional customer experience. If you were already in this role, here are some of the areas you would have been working in this week: Managing customer and retailer inbound and proactive outbound contacts via telephone, email, social and digital platforms Being a knowledgeable expert in the company's brands and products Identifying prospective customers and generating leads to the Retailer network Verifying all contacts and updating the SV-CRM system to ensure complete Data Protection compliance. To apply for this Customer Experience Advisor role, you will need to be computer literate and have excellent timekeeping and stakeholder negotiation skills. You will also require the following: Numerate with excellent attention to detail, with the ability to outline information in a straight-forward manner Results orientated with a determination to make things happen Ability to identify opportunities for improvements and implement change. Please do not hesitate to get in touch with the Jonathan Lee Recruitment team today to apply for this contract Customer Experience Advisor position in Coventry. We're looking forward to meeting you. Unfortunately we cannot progress candidates who require sponsorship to work in the UK. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Apr 30, 2024
Contractor
Do you have customer service experience, and are you seeking a new job in Coventry? Jonathan Lee Recruitment is helping a collaborative company recruit a Customer Experience Advisor, and the role comes with an Umbrella contract rate of £23.63 per hour (Inside IR35). As a Customer Experience Advisor, you'll achieve a right-first-time response and the highest level of customer service. You'll be responding to customers' enquiries on an exciting vehicle lineup and products. You will also be introducing customers to the Retailer network and supporting them to deliver an exceptional customer experience. If you were already in this role, here are some of the areas you would have been working in this week: Managing customer and retailer inbound and proactive outbound contacts via telephone, email, social and digital platforms Being a knowledgeable expert in the company's brands and products Identifying prospective customers and generating leads to the Retailer network Verifying all contacts and updating the SV-CRM system to ensure complete Data Protection compliance. To apply for this Customer Experience Advisor role, you will need to be computer literate and have excellent timekeeping and stakeholder negotiation skills. You will also require the following: Numerate with excellent attention to detail, with the ability to outline information in a straight-forward manner Results orientated with a determination to make things happen Ability to identify opportunities for improvements and implement change. Please do not hesitate to get in touch with the Jonathan Lee Recruitment team today to apply for this contract Customer Experience Advisor position in Coventry. We're looking forward to meeting you. Unfortunately we cannot progress candidates who require sponsorship to work in the UK. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 30 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Apr 30, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 30 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Apr 30, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 30 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Apr 30, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 30 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Residential Management Group Ltd
Northwich, Cheshire
Customer Service Advisor Northwich £23,480 Full Time & Permanent Shifts: Rota'd shifts between 8am and 8pm Language Requirement: Fluent in both written and spoken English START DATE: Monday 13th May 2024 Join Our Growing Team at RMG! Are you ready for an exciting career opportunity? RMG, a growing residential property management company, is seeking permanent Customer Service Advisors to join our medium-sized Inbound Customer Service Contact Centre, based in Northwich . As a Customer Service Advisor in our Inbound Customer Contact Centre , you'll be an integral part of our team, providing exceptional service to our customers. 1. Handling Customer Contacts : You'll receive and assess inbound customer queries via phone, email, or online chat. Providing advice, guidance, and solutions to meet customer needs will be a key part of your role. Accurately record all transactions with customers in their computer-based records. 2. Document Processing : Process documentation resulting from customer contacts. Ensure that relevant information is promptly passed on to your colleagues for action. 3. Working Hours : Our Customer Service Centre operates 24/7 to ensure we're always available for our customers. You'll work a shift rotation between 8am and 8pm, Monday to Sunday; working one weekend (Saturday and Sunday) in every four weeks - with 'rest' days Mon-Fri when working a weekend 4. Qualities We Value : Self-motivation and a positive attitude are essential. First class customer service skills are also essential, where providing a great service just comes naturally! Previous customer service experience is essential Effective communication skills, both written, verbal and listening. Familiarity with Outlook, Excel, and Word. Ability to follow instructions accurately and confidently seek clarification when needed. Strong organizational skills, with the ability to meet deadlines. At RMG, we believe in providing outstanding service, and your role as a Customer Service Advisor will play a crucial part in achieving that goal. If you're ready to make a difference, we look forward to having you on our team! What does RMG have to offer our Contact Centre Customer Service Advisors? In addition to dedicated Team Leader support, we offer: A 37.5 hour 5 day working week with a salary of £23,480.55 25 days holiday + potential to be rewarded with 2 additional days + never work your Birthday + Bank Holidays + 2 paid volunteering days per year = potentially totalling 38 paid days leave each year Free onsite parking Free Healthcare cashback Plan (e-claiming for costs associated with optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus so much more! (all to a generous fixed amount) - plus 24/7 access to remote GP Services As part of Places for People, you will have access to Our Place Rewards , where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! After your training, you will join a small, friendly and supportive team - don't just take our word for it what do our existing Customer Service Advisors say about us? "I been put in the best team ever, they have been amazing with all the help that they have offered to me" Source: Customer Service Advisor, Northwich What are some of the other benefits we offer? A career if you're looking for one! Along with sponsorship for study and professional qualifications (up to 5 study days) Employee wellbeing initiatives (wellbeing walks, free fruit, free, wellbeing breakfasts) Employee Referral scheme (where you could earn up to £1,000 for each successful referral) Pension scheme Life assurance - 4 x annual salary Free eye tests Cycle to work scheme Corporate Social Responsibility events throughout the year and so much more! Ready to join us? Apply now and be part of our exciting journey!
Apr 30, 2024
Full time
Customer Service Advisor Northwich £23,480 Full Time & Permanent Shifts: Rota'd shifts between 8am and 8pm Language Requirement: Fluent in both written and spoken English START DATE: Monday 13th May 2024 Join Our Growing Team at RMG! Are you ready for an exciting career opportunity? RMG, a growing residential property management company, is seeking permanent Customer Service Advisors to join our medium-sized Inbound Customer Service Contact Centre, based in Northwich . As a Customer Service Advisor in our Inbound Customer Contact Centre , you'll be an integral part of our team, providing exceptional service to our customers. 1. Handling Customer Contacts : You'll receive and assess inbound customer queries via phone, email, or online chat. Providing advice, guidance, and solutions to meet customer needs will be a key part of your role. Accurately record all transactions with customers in their computer-based records. 2. Document Processing : Process documentation resulting from customer contacts. Ensure that relevant information is promptly passed on to your colleagues for action. 3. Working Hours : Our Customer Service Centre operates 24/7 to ensure we're always available for our customers. You'll work a shift rotation between 8am and 8pm, Monday to Sunday; working one weekend (Saturday and Sunday) in every four weeks - with 'rest' days Mon-Fri when working a weekend 4. Qualities We Value : Self-motivation and a positive attitude are essential. First class customer service skills are also essential, where providing a great service just comes naturally! Previous customer service experience is essential Effective communication skills, both written, verbal and listening. Familiarity with Outlook, Excel, and Word. Ability to follow instructions accurately and confidently seek clarification when needed. Strong organizational skills, with the ability to meet deadlines. At RMG, we believe in providing outstanding service, and your role as a Customer Service Advisor will play a crucial part in achieving that goal. If you're ready to make a difference, we look forward to having you on our team! What does RMG have to offer our Contact Centre Customer Service Advisors? In addition to dedicated Team Leader support, we offer: A 37.5 hour 5 day working week with a salary of £23,480.55 25 days holiday + potential to be rewarded with 2 additional days + never work your Birthday + Bank Holidays + 2 paid volunteering days per year = potentially totalling 38 paid days leave each year Free onsite parking Free Healthcare cashback Plan (e-claiming for costs associated with optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus so much more! (all to a generous fixed amount) - plus 24/7 access to remote GP Services As part of Places for People, you will have access to Our Place Rewards , where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! After your training, you will join a small, friendly and supportive team - don't just take our word for it what do our existing Customer Service Advisors say about us? "I been put in the best team ever, they have been amazing with all the help that they have offered to me" Source: Customer Service Advisor, Northwich What are some of the other benefits we offer? A career if you're looking for one! Along with sponsorship for study and professional qualifications (up to 5 study days) Employee wellbeing initiatives (wellbeing walks, free fruit, free, wellbeing breakfasts) Employee Referral scheme (where you could earn up to £1,000 for each successful referral) Pension scheme Life assurance - 4 x annual salary Free eye tests Cycle to work scheme Corporate Social Responsibility events throughout the year and so much more! Ready to join us? Apply now and be part of our exciting journey!
Meridian Business Support Limited
Ledbury, Herefordshire
We have a fantastic opportunity for a CIPD Level 3+ qualified HR Advisor to join a well established global packaging manufacturer. The role will be based at their larger site in Ledbury 3-4 days per week and travel to their Evesham site 1-2 days per week will be required, therefore it is essential you have your own transport (mileage will be paid). This HR Advisor role is an office based permanent full-time position offering a salary up to £34k per annum working Monday to Friday 8.30am 5pm plus excellent benefits including annual bonus and 25 days holiday! As HR Advisor, you will report into the HR Manager and will have responsibility for all aspects of HR for both sites. You will work alongside 5 team members within HR & payroll across both sites, and will offer support and guidance to approximately 180 staff. Your main responsibilities will include the following: Support employees across both sites with specialistHR knowledge Demonstrate comprehensive knowledge of employment law and advise / prepare for any upcoming changes Manage the full recruitment process including selection and testing, supporting and coaching the recruiting managers through the process to ensure a fair and consistent approach Deal with general enquiries references, recruitment agencies, vacancy queries Support monthly payroll process when required (approx. 180 employees) ensuring all up to date information provided accurately and on time Ensure HR policies are implemented consistently and based on sound employee relations practices Responsible for efficient absence management and holiday planning to agreed service level Support managers with all aspects of employee relations cases including disciplinary and grievance advice and take part in associated meetings Conduct Exit Interviews for leavers Ensure safe working environment for fellow employees, customers and visitors Manage employees terms and conditions together with annual salary review and bonus processes Maintain HR systems In liaison with the HR Manager, manage the Performance Development Review process, ensuring co-workers are equipped to deliver and ensure the process is aligned with the needs of the business Produce accurate monthly HR Report data including statistics for the site e.g. headcount, absence We are really keen to hear from applicants with the following skills and experience: Minimum of 3-5 years experience in an HR Advisor role or similar level from a manufacturing/ production environment ideally CIPD Level 3 as a minimum, although CIPD Level 5 would be desirable Previous experience in payroll processing and maintaining HR systems Strong knowledge of ER cases, disciplinaries, redundancies etc Good MS Office knowledge including intermediate level Excel (formulas, graphs, Pivot Tables) Ability to analyse data, produce reports and present information clearly It is essential you have a valid drivers license and your own transport to support both sites regularly (mileage will be paid) Benefits Include: 25 Days Annual Leave plus Bank Holidays Company Bonus Scheme 5% of Annual Salary Pension Scheme max 8% Contribution by Company Death in Service Benefit 6 x Annual Salary Group Income Protection Scheme after 1 year Cycle to Work Scheme Employee Assistance Programme Shopping Discount Scheme Free Parking Onsite Please apply today or call us to discuss this HR Advisor role in more detail! JBRP1_UKTJ
Apr 30, 2024
Full time
We have a fantastic opportunity for a CIPD Level 3+ qualified HR Advisor to join a well established global packaging manufacturer. The role will be based at their larger site in Ledbury 3-4 days per week and travel to their Evesham site 1-2 days per week will be required, therefore it is essential you have your own transport (mileage will be paid). This HR Advisor role is an office based permanent full-time position offering a salary up to £34k per annum working Monday to Friday 8.30am 5pm plus excellent benefits including annual bonus and 25 days holiday! As HR Advisor, you will report into the HR Manager and will have responsibility for all aspects of HR for both sites. You will work alongside 5 team members within HR & payroll across both sites, and will offer support and guidance to approximately 180 staff. Your main responsibilities will include the following: Support employees across both sites with specialistHR knowledge Demonstrate comprehensive knowledge of employment law and advise / prepare for any upcoming changes Manage the full recruitment process including selection and testing, supporting and coaching the recruiting managers through the process to ensure a fair and consistent approach Deal with general enquiries references, recruitment agencies, vacancy queries Support monthly payroll process when required (approx. 180 employees) ensuring all up to date information provided accurately and on time Ensure HR policies are implemented consistently and based on sound employee relations practices Responsible for efficient absence management and holiday planning to agreed service level Support managers with all aspects of employee relations cases including disciplinary and grievance advice and take part in associated meetings Conduct Exit Interviews for leavers Ensure safe working environment for fellow employees, customers and visitors Manage employees terms and conditions together with annual salary review and bonus processes Maintain HR systems In liaison with the HR Manager, manage the Performance Development Review process, ensuring co-workers are equipped to deliver and ensure the process is aligned with the needs of the business Produce accurate monthly HR Report data including statistics for the site e.g. headcount, absence We are really keen to hear from applicants with the following skills and experience: Minimum of 3-5 years experience in an HR Advisor role or similar level from a manufacturing/ production environment ideally CIPD Level 3 as a minimum, although CIPD Level 5 would be desirable Previous experience in payroll processing and maintaining HR systems Strong knowledge of ER cases, disciplinaries, redundancies etc Good MS Office knowledge including intermediate level Excel (formulas, graphs, Pivot Tables) Ability to analyse data, produce reports and present information clearly It is essential you have a valid drivers license and your own transport to support both sites regularly (mileage will be paid) Benefits Include: 25 Days Annual Leave plus Bank Holidays Company Bonus Scheme 5% of Annual Salary Pension Scheme max 8% Contribution by Company Death in Service Benefit 6 x Annual Salary Group Income Protection Scheme after 1 year Cycle to Work Scheme Employee Assistance Programme Shopping Discount Scheme Free Parking Onsite Please apply today or call us to discuss this HR Advisor role in more detail! JBRP1_UKTJ
Job Description Uncapped Commission, Career ProgressionWe're looking for a highly motivated Trainee Estate Agent / Trainee Sales Negotiator to complement our fantastic residential sales team in Durham working in our well known Bridgfords estate agency. Why join us as a Trainee Estate Agent / Trainee Sales Negotiator? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Your role as a Trainee Estate Agent / Trainee Sales Negotiator The main purpose of the role is to generate and book valuations, conduct property viewings, negotiate offers, agree sales & progress sales through to exchange and completion. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Trainee Estate Agent / Trainee Sales Negotiator Preferably an experienced sales person Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Bridgfords have been successfully selling and renting properties for more than 180 years. Our reputation has been built on expert local knowledge, excellent customer care, and a passion for innovation. Our network of branches are all computer linked, providing our clients access to thousands of potential buyers and tenants across the North. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03694
Apr 30, 2024
Full time
Job Description Uncapped Commission, Career ProgressionWe're looking for a highly motivated Trainee Estate Agent / Trainee Sales Negotiator to complement our fantastic residential sales team in Durham working in our well known Bridgfords estate agency. Why join us as a Trainee Estate Agent / Trainee Sales Negotiator? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Your role as a Trainee Estate Agent / Trainee Sales Negotiator The main purpose of the role is to generate and book valuations, conduct property viewings, negotiate offers, agree sales & progress sales through to exchange and completion. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Trainee Estate Agent / Trainee Sales Negotiator Preferably an experienced sales person Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Bridgfords have been successfully selling and renting properties for more than 180 years. Our reputation has been built on expert local knowledge, excellent customer care, and a passion for innovation. Our network of branches are all computer linked, providing our clients access to thousands of potential buyers and tenants across the North. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03694
TSA Surveying are working in partnership with an Energy Efficiency Companywho are looking to recruit a Retrofit Coordinatoron a permanent basis, based in Aylesbury. This fast-growing businessworks closely with major energy companies, network operators and localauthorities to provide solutions inenergy efficiency and fuel poverty programmes across the UK. The companyis currently carrying out Retrofit Coordination via the Social Housing Decarbonisation Fund and are looking for a Coordinator to manage client relationships and complete projects from inception to completion. The built environment professionals responsible for facilitating, managing and delivering retrofit work to the PAS 2035 standard are Retrofit Coordinators and ensure compliance with the procurement, specification, and delivery of measures in all domestic retrofit projects, essentially guiding the decision-making process protecting the resident or homeowners interest from survey to handover. Our Retrofit Coordinator role takes responsibility for all aspects of complying with PAS2035 for internal projects as well as providing services to external clients: The duties of a Retrofit Coordinator include: Undertaking and/or supervising Retrofit Coordination and Assessment of Domestic dwellings under multiple concurrent PAS 2035 projects, including setting of targets, risk management, and budget control. Prepare and/or commission PAS 2035 complaint surveys and documentation including risk assessments and medium-term plans for domestic dwellings, effectively capturing all required information. Monitoring, evaluating and administering projects, conducting regular review meetings and events as prescribed in grant award documentation to meet needs of each consortium and funding bodies. Responding to communication from customers in a timely manner and in a manner that builds customer loyalty and company reputation Liaise with Retrofit professionals including Coordinators, Assessors, Advisors, Designers and Installers, and residents as necessary, including occasional site visits The ideal candidate will have: Qualified Retrofit Coordinator with a Level 5 Diploma in Retrofit Coordination and Risk Management. Ability to work effectively as part of a fast-paced team. Able to make decisions effectively, using either own knowledge or available data. Should possess good analytical and presentation skills- written and verbal,including advanced use of spreadsheets. Experience in managing internal and external stakeholders. Knowledge of PAS2030, PAS2035 and any subsequent revisions of the Standard. They will ideally be looking for a candidate with a minimum of 2 years experience in the Retrofit Sector. JBRP1_UKTJ
Apr 30, 2024
Full time
TSA Surveying are working in partnership with an Energy Efficiency Companywho are looking to recruit a Retrofit Coordinatoron a permanent basis, based in Aylesbury. This fast-growing businessworks closely with major energy companies, network operators and localauthorities to provide solutions inenergy efficiency and fuel poverty programmes across the UK. The companyis currently carrying out Retrofit Coordination via the Social Housing Decarbonisation Fund and are looking for a Coordinator to manage client relationships and complete projects from inception to completion. The built environment professionals responsible for facilitating, managing and delivering retrofit work to the PAS 2035 standard are Retrofit Coordinators and ensure compliance with the procurement, specification, and delivery of measures in all domestic retrofit projects, essentially guiding the decision-making process protecting the resident or homeowners interest from survey to handover. Our Retrofit Coordinator role takes responsibility for all aspects of complying with PAS2035 for internal projects as well as providing services to external clients: The duties of a Retrofit Coordinator include: Undertaking and/or supervising Retrofit Coordination and Assessment of Domestic dwellings under multiple concurrent PAS 2035 projects, including setting of targets, risk management, and budget control. Prepare and/or commission PAS 2035 complaint surveys and documentation including risk assessments and medium-term plans for domestic dwellings, effectively capturing all required information. Monitoring, evaluating and administering projects, conducting regular review meetings and events as prescribed in grant award documentation to meet needs of each consortium and funding bodies. Responding to communication from customers in a timely manner and in a manner that builds customer loyalty and company reputation Liaise with Retrofit professionals including Coordinators, Assessors, Advisors, Designers and Installers, and residents as necessary, including occasional site visits The ideal candidate will have: Qualified Retrofit Coordinator with a Level 5 Diploma in Retrofit Coordination and Risk Management. Ability to work effectively as part of a fast-paced team. Able to make decisions effectively, using either own knowledge or available data. Should possess good analytical and presentation skills- written and verbal,including advanced use of spreadsheets. Experience in managing internal and external stakeholders. Knowledge of PAS2030, PAS2035 and any subsequent revisions of the Standard. They will ideally be looking for a candidate with a minimum of 2 years experience in the Retrofit Sector. JBRP1_UKTJ
About Ingeus UK and the Health Assessment and Advisory Service (HAAS) We have been awarded the Health Assessment Advisory Service contract for the Department for Work and Pensions (DWP) in South East England, London, and East Anglia. This new service will launch in 2024 and will run for at least five years. The Health Assessment Advisory Service arranges and carries out assessments for DWP. The purpose of the assessment is to understand how an illness or disability affects a person's daily life. After the assessment, DWP makes the decision as to whether the individual will receive any benefits. We are delighted to announce exciting opportunities for qualified clinicians to join our team as a Functional Assessor supporting Personal Independence Payment assessments (PIP) here at Ingeus UK, part of the global human services provider APM Group. In addition to practical experience as a healthcare practitioner you have invaluable transferable skills such as critical analysis, objectivity, and logical thinking just to name a few. We'd like to offer you the opportunity to use these skills in a different way to support the most vulnerable people in our society. You will be part of a like-minded team of professional clinicians that has a voice in how we improve our claimants' experience and in positively raising the profile of the Health Assessment Advisory Service through leading change, mentorship, and coaching. As a Functional Assessor your primary responsibilities will be: To conduct comprehensive PIP functional assessments through evaluation of claimants' ability to undertake activities of daily living repeatedly and safely. Investigate the impact of variability, chronic and multiple health issues. Prepare detailed reports outlining claimants' functional abilities with well-reasoned recommendations, for submission to the Department of Work and Pensions. Collaborate with your colleagues to deliver a high-quality service to our claimants. Contribute to the continued improvement and service excellence of health assessment services in the UK. We are committed to supporting our employees and providing a comprehensive benefits package to help you thrive both professionally and personally. Here's a glimpse of what we can offer you: Continuous Professional Development: Access to training and learning opportunities to expand your skills and advance your career. Clinical Registration Fee Reimbursement: We cover the cost of maintaining your professional credentials. Private Medical Insurance: A comprehensive healthcare plan. Single cover from 6 months of employment. Private Pension Scheme: A defined contribution pension scheme after 12 months service. Extra Annual Leave: Flexibility to purchase additional holiday days to suit your personal needs. Confidential Employee Assistance Programme : 24/7 access to confidential counselling for your mental and emotional well-being. Life Assurance 3 x Salary. A benefit to protect your loved ones in the event of an unexpected loss. Salary Finance: Access to financial education, loans, and tools to achieve your financial goals. Travel Season Ticket Loan . The opportunity to buy Extra Perks such as, Critical Illness Cover, Dental Insurance. Long Service Awards. Volunteering. Up to two days each year dedicated to Community Giving. Online shopping discounts via Discount Marketplace. Ingeus is part of global human services provider, APM Group. Our mission is to enable better lives, and, in the UK, we work with government, employers, and local partners to design and deliver services to help create strong societies where people have the independence, knowledge, and know-how to thrive. We deliver services to help people improve their employment, skills, health, and wellbeing. We're purpose-led, passionate, and proud to work with customers and communities to drive social change. Our culture treats everyone with dignity and respect, ensuring that every individual is comfortable, confident, and recognised for the value of their contributions. We welcome applications from everyone - if you require any assistance with any part of the recruitment process or would like alternative formats, please get in touch with us.
Apr 30, 2024
Full time
About Ingeus UK and the Health Assessment and Advisory Service (HAAS) We have been awarded the Health Assessment Advisory Service contract for the Department for Work and Pensions (DWP) in South East England, London, and East Anglia. This new service will launch in 2024 and will run for at least five years. The Health Assessment Advisory Service arranges and carries out assessments for DWP. The purpose of the assessment is to understand how an illness or disability affects a person's daily life. After the assessment, DWP makes the decision as to whether the individual will receive any benefits. We are delighted to announce exciting opportunities for qualified clinicians to join our team as a Functional Assessor supporting Personal Independence Payment assessments (PIP) here at Ingeus UK, part of the global human services provider APM Group. In addition to practical experience as a healthcare practitioner you have invaluable transferable skills such as critical analysis, objectivity, and logical thinking just to name a few. We'd like to offer you the opportunity to use these skills in a different way to support the most vulnerable people in our society. You will be part of a like-minded team of professional clinicians that has a voice in how we improve our claimants' experience and in positively raising the profile of the Health Assessment Advisory Service through leading change, mentorship, and coaching. As a Functional Assessor your primary responsibilities will be: To conduct comprehensive PIP functional assessments through evaluation of claimants' ability to undertake activities of daily living repeatedly and safely. Investigate the impact of variability, chronic and multiple health issues. Prepare detailed reports outlining claimants' functional abilities with well-reasoned recommendations, for submission to the Department of Work and Pensions. Collaborate with your colleagues to deliver a high-quality service to our claimants. Contribute to the continued improvement and service excellence of health assessment services in the UK. We are committed to supporting our employees and providing a comprehensive benefits package to help you thrive both professionally and personally. Here's a glimpse of what we can offer you: Continuous Professional Development: Access to training and learning opportunities to expand your skills and advance your career. Clinical Registration Fee Reimbursement: We cover the cost of maintaining your professional credentials. Private Medical Insurance: A comprehensive healthcare plan. Single cover from 6 months of employment. Private Pension Scheme: A defined contribution pension scheme after 12 months service. Extra Annual Leave: Flexibility to purchase additional holiday days to suit your personal needs. Confidential Employee Assistance Programme : 24/7 access to confidential counselling for your mental and emotional well-being. Life Assurance 3 x Salary. A benefit to protect your loved ones in the event of an unexpected loss. Salary Finance: Access to financial education, loans, and tools to achieve your financial goals. Travel Season Ticket Loan . The opportunity to buy Extra Perks such as, Critical Illness Cover, Dental Insurance. Long Service Awards. Volunteering. Up to two days each year dedicated to Community Giving. Online shopping discounts via Discount Marketplace. Ingeus is part of global human services provider, APM Group. Our mission is to enable better lives, and, in the UK, we work with government, employers, and local partners to design and deliver services to help create strong societies where people have the independence, knowledge, and know-how to thrive. We deliver services to help people improve their employment, skills, health, and wellbeing. We're purpose-led, passionate, and proud to work with customers and communities to drive social change. Our culture treats everyone with dignity and respect, ensuring that every individual is comfortable, confident, and recognised for the value of their contributions. We welcome applications from everyone - if you require any assistance with any part of the recruitment process or would like alternative formats, please get in touch with us.
Solicitor 3 Years PQE Job Type : Full Time, Permanent Location: Peterborough Salary: £40,000 - £60,000 per annum The Role Our client is a dynamic and forward-thinking firm specialising in legal advisory, litigation and dispute resolution services. They pride themselves on delivering exceptional levels of customer service to their diverse client base against a background of outstanding expertise and a passion for what they do. As they continue to expand, they are seeking a highly skilled and motivated Qualified Litigation/Contracts Lawyer to join their team. Key Responsibilities As a Qualified Contracts/Litigation Solicitor, you will play a pivotal role in our litigation and advisory business. Your primary responsibilities will include: Case Management: Managing a caseload of complex litigation matters, including contract disputes, professional negligence claims, and commercial litigation. Legal Research: Conducting in-depth legal research to support case strategies and provide accurate advice to clients. Drafting: Drafting contracts, policy documents; claims, pleadings and other court documents and presentations; attending hearings and negotiation meetings. Client Relations: Building strong relationships with clients, understanding their needs, and providing strategic legal solutions. Skills and Qualifications To be successful in this role, you should possess the following qualifications: Qualified Solicitor: You must be a qualified solicitor with a minimum of 3 years' PQE with specific experience in litigation and contracts (drafting and negotiation) Technical Expertise: Demonstrated expertise in handling complex litigation cases, including familiarity with civil procedure rules and court protocols. Analytical Skills: Strong analytical and problem-solving abilities, with the capacity to dissect legal issues and develop effective strategies. Attention to Detail: Meticulous attention to detail, ensuring accuracy in legal documentation and research. Client-Centric Approach: A commitment to delivering exceptional client service and maintaining professional integrity. Benefits Competitive Salary: Commensurate with experience. Professional Development: Opportunities for continuous learning and career development. Collaborative Environment: Join a dynamic and supportive team of legal professionals who value collaboration and innovation. Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees. Private Health Care: Options To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply. Job Types: Full-time, Permanent Work Location: In person Reference ID: 402727
Apr 30, 2024
Full time
Solicitor 3 Years PQE Job Type : Full Time, Permanent Location: Peterborough Salary: £40,000 - £60,000 per annum The Role Our client is a dynamic and forward-thinking firm specialising in legal advisory, litigation and dispute resolution services. They pride themselves on delivering exceptional levels of customer service to their diverse client base against a background of outstanding expertise and a passion for what they do. As they continue to expand, they are seeking a highly skilled and motivated Qualified Litigation/Contracts Lawyer to join their team. Key Responsibilities As a Qualified Contracts/Litigation Solicitor, you will play a pivotal role in our litigation and advisory business. Your primary responsibilities will include: Case Management: Managing a caseload of complex litigation matters, including contract disputes, professional negligence claims, and commercial litigation. Legal Research: Conducting in-depth legal research to support case strategies and provide accurate advice to clients. Drafting: Drafting contracts, policy documents; claims, pleadings and other court documents and presentations; attending hearings and negotiation meetings. Client Relations: Building strong relationships with clients, understanding their needs, and providing strategic legal solutions. Skills and Qualifications To be successful in this role, you should possess the following qualifications: Qualified Solicitor: You must be a qualified solicitor with a minimum of 3 years' PQE with specific experience in litigation and contracts (drafting and negotiation) Technical Expertise: Demonstrated expertise in handling complex litigation cases, including familiarity with civil procedure rules and court protocols. Analytical Skills: Strong analytical and problem-solving abilities, with the capacity to dissect legal issues and develop effective strategies. Attention to Detail: Meticulous attention to detail, ensuring accuracy in legal documentation and research. Client-Centric Approach: A commitment to delivering exceptional client service and maintaining professional integrity. Benefits Competitive Salary: Commensurate with experience. Professional Development: Opportunities for continuous learning and career development. Collaborative Environment: Join a dynamic and supportive team of legal professionals who value collaboration and innovation. Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees. Private Health Care: Options To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply. Job Types: Full-time, Permanent Work Location: In person Reference ID: 402727
Commercial Account Handler Manchester (Hybrid working model - 3 days office, 2 days remote) Role Overview : Join an established broking team to manage complex commercial insurance policies, provide exceptional customer service, and collaborate with clients, colleagues, and providers. Key Responsibilities : - Collaborate with Account Executives to retain and generate new business. - Meet sales goals by supporting Account Executives and managing account renewals and adjustments. - Maintain client relationships, address queries, and ensure service delivery aligns with standards. - Evaluate risks, review financials, and provide solutions to clients across product lines. - Stay updated on market conditions and comply with professional standards and regulations. Requirements : - Essential: Background in Commercial Insurance (Handler or Underwriting). - Desired: Cert CII qualification; familiarity with Acturis preferred. What You'll Receive : - Competitive Benefits Package: Includes hybrid working model, generous leave, and more. Please contact a member of the LNJ Recruitment team with any questions you may have.
Apr 30, 2024
Full time
Commercial Account Handler Manchester (Hybrid working model - 3 days office, 2 days remote) Role Overview : Join an established broking team to manage complex commercial insurance policies, provide exceptional customer service, and collaborate with clients, colleagues, and providers. Key Responsibilities : - Collaborate with Account Executives to retain and generate new business. - Meet sales goals by supporting Account Executives and managing account renewals and adjustments. - Maintain client relationships, address queries, and ensure service delivery aligns with standards. - Evaluate risks, review financials, and provide solutions to clients across product lines. - Stay updated on market conditions and comply with professional standards and regulations. Requirements : - Essential: Background in Commercial Insurance (Handler or Underwriting). - Desired: Cert CII qualification; familiarity with Acturis preferred. What You'll Receive : - Competitive Benefits Package: Includes hybrid working model, generous leave, and more. Please contact a member of the LNJ Recruitment team with any questions you may have.
Human Resources People Partner At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It's an exciting time to be a part of Direct Line Group; we call it 'DLG 2.0'! With the arrival of our new Group CEO, we're going to see a refreshed strategy and lots of change and transformation in 2024. We have ambitious plans to revolutionise insurance again - with meaningful changes to how we service the people who matter, our customers. And our CEO and Group Executive Committee (ExCo) truly believe that HR are imperative to help drive and embed this. From Recruitment to Learning and Development, Payroll to Rewards and Benefits, across Culture and People Partnering, HR is pivotal in moving the organisation forward. We are recruiting for several HR People Partners at different levels to join our existing People Partner and Organisational Effectiveness team. As a HR People Partner, you will be central to the strategic people and transformation agenda, partnering with ExCo and Senior Leaders to provide strategic counsel and diagnose current and future workforce needs and co-create solutions. These are broad roles with a remit covering organisational design and people change activity, strategic talent management and leadership capability building. What you'll be doing: As a HR People Partner, you will partner with Group Executive Committee (ExCo) members and their leadership teams to diagnose current and future workforce needs and opportunities and proactively co-create solutions with colleagues from across HR and other business stakeholders. These are broad and critical roles within the organisation, within which you will provide strategic counsel, challenge and insight to stakeholders and with a remit including transformation and organisational design, strategic talent management and being involved in projects working closely with our HR Change Hub and HR CoE's. More specifically: Strategic Advisor : Developing an intimate understanding of the key strategic business goals, challenges and opportunities and the different commercial and people levers that influence them. You will be naturally curious, able to think holistically to connect different moving parts and be comfortable providing advice and constructive challenge to Senior leaders. You will also play a key role in leading the Talent and Leadership agenda across the business, in service of the wider Future Skills and Talent strategies. Influential Storyteller : You will work across HR and the business to influence and input into key decisions through clear communication and relationship building. You'll proactively share business knowledge and insight with HR colleagues, and actively support in shaping and embedding BAU HR activity across business areas. Data-Driven Problem Solver : You will solve problems through the interpretation and manipulation of data and be able to build compelling and credible narratives using various data points. Organisation Design: You will deliver future-focussed organisation designs which enable diversity, future skills, and capability to be built and talent developed, always with the customer in mind. Independent Voice: You will navigate between the needs of ExCo and the overall needs of HR and the business, maintaining an independent perspective to ensure all decisions are aligned to key strategic priorities and business need. You will act as the gatekeeper of all change activity, leading initial discussions with business stakeholders to shape change proposals and associated activity. You will provoke thought, challenge and influence stakeholders to ensure all viable options have been considered. Trusted Coach: People Partners have a unique position at the intersection of strategy, organisation, and talent; a key element of the role is giving advice and coaching to critical stakeholders. Working with ExCo, you will identify the development needs of senior leaders in business areas and will work with the Head of Talent and Leadership to agree individual and team solutions and build development plans. What we're looking for Previous HR Business Partnering experience with experience of organisational design and strategic talent management. Experience of partnering and advising at ExCo/Senior Leadership-level on strategic people activity. Excellent stakeholder management, influencing and negotiation skills. Collaborative and curious, with the ability to operate strategically and translate concepts and ideas into delivery and execution. Comfortable with a range of data, and able to translate different data points into compelling, relevant and meaningful narratives to influence and have impact. Good business and commercial acumen with a strong organisational awareness and interest in understanding how the organisation operates and trades. Ways of Working Our hybrid model offers a 'best of both worlds' approach. The perfect blend between connection and flexibility combining the best parts of home and office working. Most of our People Partners spend circa 2 days a week in our central London office, near Monument and Bank Station. For more information about our flexible working approach click here . B enefits We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) Eligibility for annual performance bonus of up to 10% Generous holidays - 25 days annual leave to start with (excluding the bank holidays). Plus, the option of buying or selling upto 5 days each year! 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Life at DLG Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG.If you need us to make any adjustments to our recruitment process, please speak to our recruitment team who will be happy to support you! Collectively we help every business within our group aim higher. Standing shoulder-to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that's varied, distinct and exciting. Visit
Apr 30, 2024
Full time
Human Resources People Partner At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It's an exciting time to be a part of Direct Line Group; we call it 'DLG 2.0'! With the arrival of our new Group CEO, we're going to see a refreshed strategy and lots of change and transformation in 2024. We have ambitious plans to revolutionise insurance again - with meaningful changes to how we service the people who matter, our customers. And our CEO and Group Executive Committee (ExCo) truly believe that HR are imperative to help drive and embed this. From Recruitment to Learning and Development, Payroll to Rewards and Benefits, across Culture and People Partnering, HR is pivotal in moving the organisation forward. We are recruiting for several HR People Partners at different levels to join our existing People Partner and Organisational Effectiveness team. As a HR People Partner, you will be central to the strategic people and transformation agenda, partnering with ExCo and Senior Leaders to provide strategic counsel and diagnose current and future workforce needs and co-create solutions. These are broad roles with a remit covering organisational design and people change activity, strategic talent management and leadership capability building. What you'll be doing: As a HR People Partner, you will partner with Group Executive Committee (ExCo) members and their leadership teams to diagnose current and future workforce needs and opportunities and proactively co-create solutions with colleagues from across HR and other business stakeholders. These are broad and critical roles within the organisation, within which you will provide strategic counsel, challenge and insight to stakeholders and with a remit including transformation and organisational design, strategic talent management and being involved in projects working closely with our HR Change Hub and HR CoE's. More specifically: Strategic Advisor : Developing an intimate understanding of the key strategic business goals, challenges and opportunities and the different commercial and people levers that influence them. You will be naturally curious, able to think holistically to connect different moving parts and be comfortable providing advice and constructive challenge to Senior leaders. You will also play a key role in leading the Talent and Leadership agenda across the business, in service of the wider Future Skills and Talent strategies. Influential Storyteller : You will work across HR and the business to influence and input into key decisions through clear communication and relationship building. You'll proactively share business knowledge and insight with HR colleagues, and actively support in shaping and embedding BAU HR activity across business areas. Data-Driven Problem Solver : You will solve problems through the interpretation and manipulation of data and be able to build compelling and credible narratives using various data points. Organisation Design: You will deliver future-focussed organisation designs which enable diversity, future skills, and capability to be built and talent developed, always with the customer in mind. Independent Voice: You will navigate between the needs of ExCo and the overall needs of HR and the business, maintaining an independent perspective to ensure all decisions are aligned to key strategic priorities and business need. You will act as the gatekeeper of all change activity, leading initial discussions with business stakeholders to shape change proposals and associated activity. You will provoke thought, challenge and influence stakeholders to ensure all viable options have been considered. Trusted Coach: People Partners have a unique position at the intersection of strategy, organisation, and talent; a key element of the role is giving advice and coaching to critical stakeholders. Working with ExCo, you will identify the development needs of senior leaders in business areas and will work with the Head of Talent and Leadership to agree individual and team solutions and build development plans. What we're looking for Previous HR Business Partnering experience with experience of organisational design and strategic talent management. Experience of partnering and advising at ExCo/Senior Leadership-level on strategic people activity. Excellent stakeholder management, influencing and negotiation skills. Collaborative and curious, with the ability to operate strategically and translate concepts and ideas into delivery and execution. Comfortable with a range of data, and able to translate different data points into compelling, relevant and meaningful narratives to influence and have impact. Good business and commercial acumen with a strong organisational awareness and interest in understanding how the organisation operates and trades. Ways of Working Our hybrid model offers a 'best of both worlds' approach. The perfect blend between connection and flexibility combining the best parts of home and office working. Most of our People Partners spend circa 2 days a week in our central London office, near Monument and Bank Station. For more information about our flexible working approach click here . B enefits We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) Eligibility for annual performance bonus of up to 10% Generous holidays - 25 days annual leave to start with (excluding the bank holidays). Plus, the option of buying or selling upto 5 days each year! 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Life at DLG Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG.If you need us to make any adjustments to our recruitment process, please speak to our recruitment team who will be happy to support you! Collectively we help every business within our group aim higher. Standing shoulder-to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that's varied, distinct and exciting. Visit
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz of Stratford Aftersales. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apr 30, 2024
Full time
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz of Stratford Aftersales. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Business Development, Strategy and Demand - Business Analyst - Counter Terrorism Policing HQ The starting salary is £58,310, which includes allowances totalling £2,841. The salary is broken down as £55,469 basic salary, which will increase annually until you reach the top of the scale £60,507. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000. Location: West Brompton You're experienced in Business Analysis, educated to degree level (or equivalent) and keen to make the most of your skills. Ticked all the boxes? You could be a Business Analyst for Business Development, Strategy and Demand within Counter Terrorism Policing (CTP). Join us, and you'll have the chance to use your expertise for good by overcoming CT Policing technological business problems. Your expertise will be key in the fight against terrorism, ensuring our staff and officers get the tech they need to combat evolving threats. As a Business Analyst in the CTP's Technology pillar, you will support the national CT Policing community by creating their technology user requirements, scoping studies and business cases, according to Government guidelines. By developing this documentation, you will help to progress projects through due governance, delivery and roll-out. In effect, you'll be a link between the customer and CTP HQ, advising on technology projects, programmes, governance and issues while acting as an advisor on new and emerging technologies. Where necessary, you'll liaise with operational teams, Procurement Services and Lead Accountants to get the job done. A degree-educated professional with a relevant Business Analysis qualification, you'll have worked on development and project lifecycles before. So, you'll know how to manage stakeholders, produce an array of documents and create specifications to the highest standards. With this background, you'll also know how to produce 'as-is' and 'to-be' process models using Business Process Model Notation (BPMN). Additionally, you'll be used to conducting the Gap Analysis that project requirements will be based on. Technical skills are essential, but communication is just as important. You must be clear, persuasive and able to win the respect of a wide range of people. If that sounds like you, you can expect a competitive salary and a Civil Service pension, plus excellent career and professional development. All this, and a highly rewarding role, supporting national security. Vetting This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required. Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post. Confidentiality Agreement Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post. Our Employee Commitments Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of "Working to keep people safe from Terrorism". Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today's complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations'. Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable). How to apply Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV). Completed applications must be submitted by 23:55 on 16 May 2024. Job Type: Full-time Pay: From £58,310.00 per year Schedule: Monday to Friday Work Location: In person
Apr 30, 2024
Full time
Business Development, Strategy and Demand - Business Analyst - Counter Terrorism Policing HQ The starting salary is £58,310, which includes allowances totalling £2,841. The salary is broken down as £55,469 basic salary, which will increase annually until you reach the top of the scale £60,507. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000. Location: West Brompton You're experienced in Business Analysis, educated to degree level (or equivalent) and keen to make the most of your skills. Ticked all the boxes? You could be a Business Analyst for Business Development, Strategy and Demand within Counter Terrorism Policing (CTP). Join us, and you'll have the chance to use your expertise for good by overcoming CT Policing technological business problems. Your expertise will be key in the fight against terrorism, ensuring our staff and officers get the tech they need to combat evolving threats. As a Business Analyst in the CTP's Technology pillar, you will support the national CT Policing community by creating their technology user requirements, scoping studies and business cases, according to Government guidelines. By developing this documentation, you will help to progress projects through due governance, delivery and roll-out. In effect, you'll be a link between the customer and CTP HQ, advising on technology projects, programmes, governance and issues while acting as an advisor on new and emerging technologies. Where necessary, you'll liaise with operational teams, Procurement Services and Lead Accountants to get the job done. A degree-educated professional with a relevant Business Analysis qualification, you'll have worked on development and project lifecycles before. So, you'll know how to manage stakeholders, produce an array of documents and create specifications to the highest standards. With this background, you'll also know how to produce 'as-is' and 'to-be' process models using Business Process Model Notation (BPMN). Additionally, you'll be used to conducting the Gap Analysis that project requirements will be based on. Technical skills are essential, but communication is just as important. You must be clear, persuasive and able to win the respect of a wide range of people. If that sounds like you, you can expect a competitive salary and a Civil Service pension, plus excellent career and professional development. All this, and a highly rewarding role, supporting national security. Vetting This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required. Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post. Confidentiality Agreement Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post. Our Employee Commitments Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of "Working to keep people safe from Terrorism". Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today's complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations'. Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable). How to apply Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV). Completed applications must be submitted by 23:55 on 16 May 2024. Job Type: Full-time Pay: From £58,310.00 per year Schedule: Monday to Friday Work Location: In person
We are looking for a Billing and Credit Control Assistant to join VPS Power in Manchester. Over 40 years experience in testing and advisory services, supporting the global power industry. WHAT WE DO With over 40 years experience in testing and advisory services, supporting the global power industry, we have consistently provided innovative solutions for the provision of damage prevention services, to actively protect our customers people, assets and the environment. The Power Industry trusts us to provide market-leading services in relation to fuel, lubricating oil and transformer oil testing. Our services are delivered to the highest accredited standards, using our independent position, experience and expertise. VPS Power is part of the larger VPS group, a global market leader in Fuel Quality Testing, Oil Conditioning Monitoring and Transformer Oil Testing. THE OPPORTUNITY As the Billing and Credit Control Assistant at VPS Power, you will be an integral part of our global finance team, responsible for assisting with billing processes, managing customer accounts, and supporting credit management activities. You will work closely with internal global departments and external customers to ensure accurate and timely billing, resolve billing inquiries, and optimize credit processes. Working Location: VPS Power offices - Manchester. Hybrid working is an option after initial onboarding process. Working hours: 30 - 37.5 Hours/4-5 days (VPS work on 37.5 hour weeks) YOUR RESPONSIBILITIES Maintain and update changes in the contract management system. Timely invoicing of sales orders of assigned customers/regions. Flag deviations from the company billing matrix to reduce & control exceptions in the billing process. Investigate & follow up on customer queries/complaints about invoices. Act as an advisor for all Billing / Order-to-cash activities. Open to work on continuous improvements in the billing process. Prepare ad hoc overviews on billing for the Customer Services Manager and Business Manager. Ensure proper filing of customer communication & correspondence for audit purposes. Responsible for meeting targets in monthly receivables and keeping bad debt to a minimum. High volume of calls and emails chasing from debtors. Liaise with the Customer Services Manager and Business Manager regarding overdue/disputed accounts. Disputes review every week with escalation to Customer Services Manager and Business Manager as appropriate. Dealing with accounts that have gone into liquidation including liaising with administrators. Assessment of creditworthiness of potential and existing customers including determining credit limits and payment terms. Report monthly to the Customer Services Manager and Business Manager about the status of creditors. WHAT WE'RE LOOKING FOR A professional qualification in finance ideally. Minimum 2 years' experience working within a similar role. Skilled in Microsoft Office with advanced Excel skills. Experience in Billing & Credit Control systems is essential. Excellent written and verbal communication skills. Team player and comfortable in a multicultural and international environment. Must possess and demonstrate a high degree of integrity. Commitment to continuous improvement. Strong communication, analytical, and organisation skills. Experience with establishing and maintaining effective work relationships. Ability to effectively cope with change and multi-task. Must be organized, detail-oriented, and able to efficiently function under pressure and produce detailed, error-free work within limited timeframes. OUR OFFER TO YOU Together with the below compensations, we offer a challenging position within a market leading organisation. Competitive Base Salary Minimum of 20 days annual leave excluding bank holidays, which can increase to 25 with tenure. Attractive pension plan Opportunities to develop professionally and personally
Apr 30, 2024
Full time
We are looking for a Billing and Credit Control Assistant to join VPS Power in Manchester. Over 40 years experience in testing and advisory services, supporting the global power industry. WHAT WE DO With over 40 years experience in testing and advisory services, supporting the global power industry, we have consistently provided innovative solutions for the provision of damage prevention services, to actively protect our customers people, assets and the environment. The Power Industry trusts us to provide market-leading services in relation to fuel, lubricating oil and transformer oil testing. Our services are delivered to the highest accredited standards, using our independent position, experience and expertise. VPS Power is part of the larger VPS group, a global market leader in Fuel Quality Testing, Oil Conditioning Monitoring and Transformer Oil Testing. THE OPPORTUNITY As the Billing and Credit Control Assistant at VPS Power, you will be an integral part of our global finance team, responsible for assisting with billing processes, managing customer accounts, and supporting credit management activities. You will work closely with internal global departments and external customers to ensure accurate and timely billing, resolve billing inquiries, and optimize credit processes. Working Location: VPS Power offices - Manchester. Hybrid working is an option after initial onboarding process. Working hours: 30 - 37.5 Hours/4-5 days (VPS work on 37.5 hour weeks) YOUR RESPONSIBILITIES Maintain and update changes in the contract management system. Timely invoicing of sales orders of assigned customers/regions. Flag deviations from the company billing matrix to reduce & control exceptions in the billing process. Investigate & follow up on customer queries/complaints about invoices. Act as an advisor for all Billing / Order-to-cash activities. Open to work on continuous improvements in the billing process. Prepare ad hoc overviews on billing for the Customer Services Manager and Business Manager. Ensure proper filing of customer communication & correspondence for audit purposes. Responsible for meeting targets in monthly receivables and keeping bad debt to a minimum. High volume of calls and emails chasing from debtors. Liaise with the Customer Services Manager and Business Manager regarding overdue/disputed accounts. Disputes review every week with escalation to Customer Services Manager and Business Manager as appropriate. Dealing with accounts that have gone into liquidation including liaising with administrators. Assessment of creditworthiness of potential and existing customers including determining credit limits and payment terms. Report monthly to the Customer Services Manager and Business Manager about the status of creditors. WHAT WE'RE LOOKING FOR A professional qualification in finance ideally. Minimum 2 years' experience working within a similar role. Skilled in Microsoft Office with advanced Excel skills. Experience in Billing & Credit Control systems is essential. Excellent written and verbal communication skills. Team player and comfortable in a multicultural and international environment. Must possess and demonstrate a high degree of integrity. Commitment to continuous improvement. Strong communication, analytical, and organisation skills. Experience with establishing and maintaining effective work relationships. Ability to effectively cope with change and multi-task. Must be organized, detail-oriented, and able to efficiently function under pressure and produce detailed, error-free work within limited timeframes. OUR OFFER TO YOU Together with the below compensations, we offer a challenging position within a market leading organisation. Competitive Base Salary Minimum of 20 days annual leave excluding bank holidays, which can increase to 25 with tenure. Attractive pension plan Opportunities to develop professionally and personally
SVAT Ltd trading as SIXT Van and Truck
Stansted, Essex
As SIXT Van and Truck continue to grow and expand our footprint in the UK, we are pleased to offer an exciting opportunity to join us as a Service Advisor based in our Stansted Depot. We are looking for service-oriented executive with strong customer Service skills for the van and truck rentals division in UK. We also welcome applications from those looking for a lateral move to a new career, and are keen to hear from those in hospitality, financial services, trained hotel specialists & sales/travel executives with retail experience. The Role: Working on the Central Hire Desk, based in our Stansted Depot, the Service Advisor will respond to, and resolve, customer queries relating to breakdowns, ensuring that excellent customer service is provided at all times, and that all repairs are carried out efficiently and within agreed budgets. How you will fill your days: Manage and respond to customer queries regarding breakdowns, ensuring that queries are dealt with efficiently. Complete all relevant administration relating to customer queries and vehicle maintenance Manage daily maintenance of vehicle fleet Assist customers to resolve any queries they may have, providing excellent customer service at all times. Monitor costs agreed with suppliers to ensure that these are adhered to at all times Monitor maintenance budgets to ensure that these are adhered to at all times Monitor workload of inhouse and mobile mechanics. Update fleet maintenance records on a daily basis Monitor vehicle MOT and Services and Inspection schedules to ensure compliance Work closely with other departments to ensure all processes are followed Monitor and manage V.O.R (vehicle off road) reports Applicants should have: Significant experience working within a high-volume, fast-paced Service Advisor role, preferably within the Hire industry Outstanding Customer Service Ability to work effectively under pressure and prioritise your workload to meet competing deadlines Strong attention to detail Effective communication skills with the ability to build strong stakeholder relationships Proficient in MS Office packages, specifically Excel and Word About Us We're looking to recruit the best talent the industry to help us grow even further. As a SIXT Van and Truck employee, you'll enjoy loads of benefits such as staff incentives and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote from within. Benefits include: Competitive salary and bonus scheme. Employer Contributory Pension Scheme. Life Assurance. Up to 25 days annual leave plus public holidays. Employee Assistance Programme So what next? If you fit the profile and are up to the challenge, we would love to hear from you! To apply, all you need to do is upload your CV and complete our short application form and we'll take it from there. Job Types: Full-time, Permanent Salary: up to £26,000 per annum JBRP1_UKTJ
Apr 30, 2024
Full time
As SIXT Van and Truck continue to grow and expand our footprint in the UK, we are pleased to offer an exciting opportunity to join us as a Service Advisor based in our Stansted Depot. We are looking for service-oriented executive with strong customer Service skills for the van and truck rentals division in UK. We also welcome applications from those looking for a lateral move to a new career, and are keen to hear from those in hospitality, financial services, trained hotel specialists & sales/travel executives with retail experience. The Role: Working on the Central Hire Desk, based in our Stansted Depot, the Service Advisor will respond to, and resolve, customer queries relating to breakdowns, ensuring that excellent customer service is provided at all times, and that all repairs are carried out efficiently and within agreed budgets. How you will fill your days: Manage and respond to customer queries regarding breakdowns, ensuring that queries are dealt with efficiently. Complete all relevant administration relating to customer queries and vehicle maintenance Manage daily maintenance of vehicle fleet Assist customers to resolve any queries they may have, providing excellent customer service at all times. Monitor costs agreed with suppliers to ensure that these are adhered to at all times Monitor maintenance budgets to ensure that these are adhered to at all times Monitor workload of inhouse and mobile mechanics. Update fleet maintenance records on a daily basis Monitor vehicle MOT and Services and Inspection schedules to ensure compliance Work closely with other departments to ensure all processes are followed Monitor and manage V.O.R (vehicle off road) reports Applicants should have: Significant experience working within a high-volume, fast-paced Service Advisor role, preferably within the Hire industry Outstanding Customer Service Ability to work effectively under pressure and prioritise your workload to meet competing deadlines Strong attention to detail Effective communication skills with the ability to build strong stakeholder relationships Proficient in MS Office packages, specifically Excel and Word About Us We're looking to recruit the best talent the industry to help us grow even further. As a SIXT Van and Truck employee, you'll enjoy loads of benefits such as staff incentives and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote from within. Benefits include: Competitive salary and bonus scheme. Employer Contributory Pension Scheme. Life Assurance. Up to 25 days annual leave plus public holidays. Employee Assistance Programme So what next? If you fit the profile and are up to the challenge, we would love to hear from you! To apply, all you need to do is upload your CV and complete our short application form and we'll take it from there. Job Types: Full-time, Permanent Salary: up to £26,000 per annum JBRP1_UKTJ
Blinds and Curtains Installer - £60,000+ earnings p/a Flexible Hours to suit you - Full and Part-Time APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. Once manufactured, we will send the product out ready to install at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Trainers, experienced Advisors, Trainers and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunitely to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY It is essential that you are able to deliver a professional service from your very first day and with our experience and knowledge, we have created the complete starter package at the best deal possible. Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. If you would like to learn more about becoming a Blinds and Curtains Installer please complete the application form online and we will give you a call to book onto a discovery session.
Apr 30, 2024
Full time
Blinds and Curtains Installer - £60,000+ earnings p/a Flexible Hours to suit you - Full and Part-Time APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. Once manufactured, we will send the product out ready to install at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Trainers, experienced Advisors, Trainers and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunitely to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY It is essential that you are able to deliver a professional service from your very first day and with our experience and knowledge, we have created the complete starter package at the best deal possible. Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. If you would like to learn more about becoming a Blinds and Curtains Installer please complete the application form online and we will give you a call to book onto a discovery session.