The role We are looking for a Senior Data Scientist. Who are we? Our mission is to build the place where small businesses get the funding they need to win. We do this by uniting cutting-edge data and technology to deliver an unbeatable customer experience. With a decade of expertise under our belt, we've built a game-changer of a platform that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get an instant decision, giving them access to affordable funding in a flash. 99% of businesses are small businesses! And in most cases aren't given the finance they need to grow. We're here to change that because the world needs small business. Want to learn more? We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated). You can read our full Impact Report here: To see what our customers think, visit our Trustpilot page: And we're still evolving! With over a decade leading the industry with our award winning core loans offering we are now well on our way to solving more SME finance challenges transforming into a multi-product lending platform. What will you be doing? Play a key role in shaping and scaling FlexiPay into a core product for Funding Circle Build and own financial models to understand the economics of the product, and the levers available to optimise this. Work with key stakeholders across Commercial and Technology teams to define and monitor the key metrics driving the success of the FlexiPay product. Build and own reporting to track product performance and drive appropriate actions and/or forecast updates. Work with Marketing and Analytics teams to design and implement a multi-channel strategy to maximise growth of FlexiPay alongside Funding Circle's growing product suite. Collaborate with Product teams to understand who are customers are, how they engage with the product and test new features to aid rapid product iterations. Segment our customer base to enable in-life engagement strategies, pricing updates and other lifecycle management. Work with our Collections and Technology teams to help set up appropriately automated collections processes. Provide requirements to our data team to ensure all necessary data for analysis on FlexiPay is suitably stored within our data lake. Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day. What we're looking for At least 2 years' experience in analytics with financial services ideally on credit card or other revolving lending products preferred Bachelor's degree in quantitative/finance related field required Coding background preferred with SQL and Python along with previous experience using AWS platform Experience working in cross-functional teams including marketing and technology preferred Self-motivated, and willing to get involved across a range of areas to make the product a success Proven problem-solving skills using logical reasoning and analytical methods Excellent ability to translate complex analytical outputs into clear, simple and actionable stories Alignment with our Core Values: Think Smart, Make It Happen, Be Open, Stand Together, Live The Adventure, Obsess Over The Customer Why join us? Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle. We are committed to being full-time hybrid; three days from home for which we will help support your home working set-up and two in the office where you can take advantage of our free barista and subsidised lunches through JustEat. We support flexible working arrangements so please speak to our recruitment team if this is something you'd like to learn more about. A few highlights: Health : Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, free access to online therapy sessions and exclusive discounts with Hertility for reproductive health support. Wealth : Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work. Development : Learning allowance and full access to LinkedIn Learning. Lifestyle : Gympass, Electric Car Scheme and more! And finally, we have enhanced all of our parental leave policies - we actually won the AltFi Award for Diversity, Equity and Inclusion Initiative of the Year 2022 for our Partner Leave policy. You can read more here: Research shows that some people are less likely to apply to jobs unless they meet every single criteria. At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements. You might just be the perfect addition to the team! Want to Build The Incredible? We'd love to hear from you.
May 02, 2024
Full time
The role We are looking for a Senior Data Scientist. Who are we? Our mission is to build the place where small businesses get the funding they need to win. We do this by uniting cutting-edge data and technology to deliver an unbeatable customer experience. With a decade of expertise under our belt, we've built a game-changer of a platform that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get an instant decision, giving them access to affordable funding in a flash. 99% of businesses are small businesses! And in most cases aren't given the finance they need to grow. We're here to change that because the world needs small business. Want to learn more? We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated). You can read our full Impact Report here: To see what our customers think, visit our Trustpilot page: And we're still evolving! With over a decade leading the industry with our award winning core loans offering we are now well on our way to solving more SME finance challenges transforming into a multi-product lending platform. What will you be doing? Play a key role in shaping and scaling FlexiPay into a core product for Funding Circle Build and own financial models to understand the economics of the product, and the levers available to optimise this. Work with key stakeholders across Commercial and Technology teams to define and monitor the key metrics driving the success of the FlexiPay product. Build and own reporting to track product performance and drive appropriate actions and/or forecast updates. Work with Marketing and Analytics teams to design and implement a multi-channel strategy to maximise growth of FlexiPay alongside Funding Circle's growing product suite. Collaborate with Product teams to understand who are customers are, how they engage with the product and test new features to aid rapid product iterations. Segment our customer base to enable in-life engagement strategies, pricing updates and other lifecycle management. Work with our Collections and Technology teams to help set up appropriately automated collections processes. Provide requirements to our data team to ensure all necessary data for analysis on FlexiPay is suitably stored within our data lake. Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day. What we're looking for At least 2 years' experience in analytics with financial services ideally on credit card or other revolving lending products preferred Bachelor's degree in quantitative/finance related field required Coding background preferred with SQL and Python along with previous experience using AWS platform Experience working in cross-functional teams including marketing and technology preferred Self-motivated, and willing to get involved across a range of areas to make the product a success Proven problem-solving skills using logical reasoning and analytical methods Excellent ability to translate complex analytical outputs into clear, simple and actionable stories Alignment with our Core Values: Think Smart, Make It Happen, Be Open, Stand Together, Live The Adventure, Obsess Over The Customer Why join us? Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle. We are committed to being full-time hybrid; three days from home for which we will help support your home working set-up and two in the office where you can take advantage of our free barista and subsidised lunches through JustEat. We support flexible working arrangements so please speak to our recruitment team if this is something you'd like to learn more about. A few highlights: Health : Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, free access to online therapy sessions and exclusive discounts with Hertility for reproductive health support. Wealth : Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work. Development : Learning allowance and full access to LinkedIn Learning. Lifestyle : Gympass, Electric Car Scheme and more! And finally, we have enhanced all of our parental leave policies - we actually won the AltFi Award for Diversity, Equity and Inclusion Initiative of the Year 2022 for our Partner Leave policy. You can read more here: Research shows that some people are less likely to apply to jobs unless they meet every single criteria. At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements. You might just be the perfect addition to the team! Want to Build The Incredible? We'd love to hear from you.
Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role for you. What you will do: Reporting to the Billing Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements Identify opportunities and improvements to deliver on process automation goals Collaborate with internal stakeholders Partner with Sales and AR to resolve billing and collections issues; Deliver on other priorities as assigned to execute on the Billing mandate. What you will need: Minimum 3+ years of experience in a billing function ideally within a tech or IT company Extensive experience of managing complex and varied relationships with third party portals Good reporting skills which include expertise on Excel Knowledge of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior Opentext Sales Organization. Applies expertise to multiple ASP A customer focused, problem solving mindset Ability to work as part of a team to contribute subject matter expertise in support of a successful outcome. Experience in delivering high quality guidance against challenging timelines. Excellent attention to detail and analytical ability. What you will get in return: In return, my client will offer a friendly and supportive working environment based in an amazing office, and the opportunity to work with a team of professionals where you will continue to grow in experience. For the right person, this could become a permanent role. The company work on a hybrid basis with 3 days onsite. They provide parking and also operate a shuttle bus from Reading station should you wish to commute by train. Work with Crone Corkill Let's find you that dream job. We're built on our connections, and we believe that at the heart of good recruitment, is people connecting with people on a more human level. We know finding your dream job isn't always easy, but it's worth it. We recruit in these pillars, across a host of industries. Business Support HR, Marketing IT Finance & Banking We're genuine in our drive to help you find a job that suits your needs, skills, and experience.
May 02, 2024
Contractor
Billing Specialist Full time - Contract - 6 months rolling contract - Hybrid (3 days in the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great role for you. What you will do: Reporting to the Billing Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements Identify opportunities and improvements to deliver on process automation goals Collaborate with internal stakeholders Partner with Sales and AR to resolve billing and collections issues; Deliver on other priorities as assigned to execute on the Billing mandate. What you will need: Minimum 3+ years of experience in a billing function ideally within a tech or IT company Extensive experience of managing complex and varied relationships with third party portals Good reporting skills which include expertise on Excel Knowledge of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior Opentext Sales Organization. Applies expertise to multiple ASP A customer focused, problem solving mindset Ability to work as part of a team to contribute subject matter expertise in support of a successful outcome. Experience in delivering high quality guidance against challenging timelines. Excellent attention to detail and analytical ability. What you will get in return: In return, my client will offer a friendly and supportive working environment based in an amazing office, and the opportunity to work with a team of professionals where you will continue to grow in experience. For the right person, this could become a permanent role. The company work on a hybrid basis with 3 days onsite. They provide parking and also operate a shuttle bus from Reading station should you wish to commute by train. Work with Crone Corkill Let's find you that dream job. We're built on our connections, and we believe that at the heart of good recruitment, is people connecting with people on a more human level. We know finding your dream job isn't always easy, but it's worth it. We recruit in these pillars, across a host of industries. Business Support HR, Marketing IT Finance & Banking We're genuine in our drive to help you find a job that suits your needs, skills, and experience.
Customer Service/Helpdesk Support 3 month initial contract, with change of extension Watford based Hybrid role - 2/3 days per week in the office £12.87 per hour PAYE Working in the UK Buyer Vendor Support team you will be part of the helpdesk which assists our vendors to book goods into our supply chain, enabling fast flow to our processing centres and out to stores. As part of the role you will assist with: Creating vendor booking accounts, resetting passwords and maintenance of account information on the booking portals Answering queries on when collections will take place, both on the phone and through emails Booking in deliveries into the UK Processing Centres for exception vendors Maintaining logs & keeping records up to date Emailing to inform vendors of non-compliance Running & saving reports Resolving issues in regards to collections On boarding vendors with our packing, shipping and booking requirements Assisting with new Brexit compliance process Key Skills, Knowledge & Experience Proven strong administrative and organisational skills Confident calling external vendors and speaking on the phone PC literate with intermediate computer skills, good data entry and math skills Demonstrates flexibility and ability to adapt to an ever-changing and diverse environment Able to juggle a number of constantly changing priorities and multitask in a high volume and fast paced environment while maintaining a positive and professional demeanour Team player- be able to work in a big/diverse team Independent, able to work effectively without close supervision Committed and reliable Task oriented, aware of deadlines Excellent communication skills, both verbal and written Does this sound like you? If so, APPLY NOW! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 01, 2024
Contractor
Customer Service/Helpdesk Support 3 month initial contract, with change of extension Watford based Hybrid role - 2/3 days per week in the office £12.87 per hour PAYE Working in the UK Buyer Vendor Support team you will be part of the helpdesk which assists our vendors to book goods into our supply chain, enabling fast flow to our processing centres and out to stores. As part of the role you will assist with: Creating vendor booking accounts, resetting passwords and maintenance of account information on the booking portals Answering queries on when collections will take place, both on the phone and through emails Booking in deliveries into the UK Processing Centres for exception vendors Maintaining logs & keeping records up to date Emailing to inform vendors of non-compliance Running & saving reports Resolving issues in regards to collections On boarding vendors with our packing, shipping and booking requirements Assisting with new Brexit compliance process Key Skills, Knowledge & Experience Proven strong administrative and organisational skills Confident calling external vendors and speaking on the phone PC literate with intermediate computer skills, good data entry and math skills Demonstrates flexibility and ability to adapt to an ever-changing and diverse environment Able to juggle a number of constantly changing priorities and multitask in a high volume and fast paced environment while maintaining a positive and professional demeanour Team player- be able to work in a big/diverse team Independent, able to work effectively without close supervision Committed and reliable Task oriented, aware of deadlines Excellent communication skills, both verbal and written Does this sound like you? If so, APPLY NOW! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Citi Commercial Bank UK (CCB UK) offers its clients the convenience, a global banking network, thought leadership and global financial capabilities of Citi. We deliver extensive industry knowledge, local expertise and dedicated service support to UK headquartered Mid-Corporate and Mid-Cap businesses, with a global footprint, and within annual revenue ranging from $100m to $3bn. We are focused on providing banking and financial solutions to our clients across key growth industries for CCB UK cluster, including Industrials, Business Services, Digital & Technology, Fintech, NBFI, Consumer and Healthcare. Key Outline The key outline of this role is to help nurture the growth of cash revenues for CCB clients headquartered in the UK. An ongoing commitment in identifying new revenue streams and flows, support and own RFPs and deepen wallet penetration for revenue realisation. Through those activities you'll achieve an annual growth rate in cash revenue for the UK CCB business whilst overseeing sales performance. This is an experienced individual contributor role that is expected to deliver fast sustainable growth with the ability to manage multiple clients and senior management demands. Role Profile: Core Responsibilities: Develop new pipeline deals with target clients by promoting and selling cash management solutions and overseeing client negotiations. Make Citi the go to international banking partner for our client segments. Working closely with Product Teams and Coverage Banking to ensure complete alignment in client planning, opportunity targeting, deal progression and revenue growth. Strong collaboration with peers in other parts of EMEA and other regions (particularly US and APAC), to ensure that cross-regional opportunities and multi-regional / global opportunities are appropriately managed Regular tracking of deal pipeline and review of implementation and revenue realization. Foster productive working relationships with partner groups across regional/global product teams, and work with the CCB UK RM team and Product teams to build solutions based on clients' needs. Proactively working with RMs to drive business growth, owning cash deals from origination to execution. Being a point of contact for cash matters to UK clients. Identify cross-regional client and industry segments with potential cash opportunities and structure product solutions specific to the client/industry segment. Work with Treasury and Trade Solutions (TTS) teams across product, sales and implementation to own the execution of the deals won. Increasing customer volumes/revenues in a dynamic and evolving environment. Lead initiatives including events that facilitate Citi Treasury and Trade Solutions in deepening client relationships, strengthen Citi brand as an industry thought leader, etc. Contribute to growing CCB UK business through strategic thinking and taking-on special projects. Maintain up to date awareness of opponent activity, market trends and knowledge of economic / political factors. Skills Excellent interpersonal, communication and presentation skills and ability to influence decisions at all levels. Clear understanding of the core Cash Management product suite including payments, collections, and liquidity. Strong focus on delivery, ability to turn concepts into actionable solutions. Ability to quickly identify problems and solutions leveraging cash product propositions, business drivers, policies, customer needs and market trends Ability to create longer term, positive trust and advisory based relationships will all the customers in the portfolio. Demonstrate thought leadership and vision for future planning and growth. Open-mindedness to evaluate various alternative solutions to customer needs. In-depth knowledge of regulations, market practices and bank operations. Equal Opportunity We recognize talent comes from a wealth of experience and ideas beyond just the technical specifications of a role. If you feel like you can make a meaningful impact even if you don't necessarily check all the listed requirements, please still consider applying . Diversity of experience and skills supplemented with drive are cornerstones to innovation and excellence and we encourage people from all backgrounds to apply to our positions. Job Family Group: Commercial and Business Sales Job Family: Commercial Product Sales Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
May 01, 2024
Full time
Citi Commercial Bank UK (CCB UK) offers its clients the convenience, a global banking network, thought leadership and global financial capabilities of Citi. We deliver extensive industry knowledge, local expertise and dedicated service support to UK headquartered Mid-Corporate and Mid-Cap businesses, with a global footprint, and within annual revenue ranging from $100m to $3bn. We are focused on providing banking and financial solutions to our clients across key growth industries for CCB UK cluster, including Industrials, Business Services, Digital & Technology, Fintech, NBFI, Consumer and Healthcare. Key Outline The key outline of this role is to help nurture the growth of cash revenues for CCB clients headquartered in the UK. An ongoing commitment in identifying new revenue streams and flows, support and own RFPs and deepen wallet penetration for revenue realisation. Through those activities you'll achieve an annual growth rate in cash revenue for the UK CCB business whilst overseeing sales performance. This is an experienced individual contributor role that is expected to deliver fast sustainable growth with the ability to manage multiple clients and senior management demands. Role Profile: Core Responsibilities: Develop new pipeline deals with target clients by promoting and selling cash management solutions and overseeing client negotiations. Make Citi the go to international banking partner for our client segments. Working closely with Product Teams and Coverage Banking to ensure complete alignment in client planning, opportunity targeting, deal progression and revenue growth. Strong collaboration with peers in other parts of EMEA and other regions (particularly US and APAC), to ensure that cross-regional opportunities and multi-regional / global opportunities are appropriately managed Regular tracking of deal pipeline and review of implementation and revenue realization. Foster productive working relationships with partner groups across regional/global product teams, and work with the CCB UK RM team and Product teams to build solutions based on clients' needs. Proactively working with RMs to drive business growth, owning cash deals from origination to execution. Being a point of contact for cash matters to UK clients. Identify cross-regional client and industry segments with potential cash opportunities and structure product solutions specific to the client/industry segment. Work with Treasury and Trade Solutions (TTS) teams across product, sales and implementation to own the execution of the deals won. Increasing customer volumes/revenues in a dynamic and evolving environment. Lead initiatives including events that facilitate Citi Treasury and Trade Solutions in deepening client relationships, strengthen Citi brand as an industry thought leader, etc. Contribute to growing CCB UK business through strategic thinking and taking-on special projects. Maintain up to date awareness of opponent activity, market trends and knowledge of economic / political factors. Skills Excellent interpersonal, communication and presentation skills and ability to influence decisions at all levels. Clear understanding of the core Cash Management product suite including payments, collections, and liquidity. Strong focus on delivery, ability to turn concepts into actionable solutions. Ability to quickly identify problems and solutions leveraging cash product propositions, business drivers, policies, customer needs and market trends Ability to create longer term, positive trust and advisory based relationships will all the customers in the portfolio. Demonstrate thought leadership and vision for future planning and growth. Open-mindedness to evaluate various alternative solutions to customer needs. In-depth knowledge of regulations, market practices and bank operations. Equal Opportunity We recognize talent comes from a wealth of experience and ideas beyond just the technical specifications of a role. If you feel like you can make a meaningful impact even if you don't necessarily check all the listed requirements, please still consider applying . Diversity of experience and skills supplemented with drive are cornerstones to innovation and excellence and we encourage people from all backgrounds to apply to our positions. Job Family Group: Commercial and Business Sales Job Family: Commercial Product Sales Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
One of our local authority clients are currently recruiting for Licensing Enforcement Officer. This is a temporary contract for 2 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary In this role, the post holder will work under the direction of the Service Manager (Licensing and Enforcement) to contribute to the delivery of the licensing service including: enforcement of a wide variety of licences, notices, permits and permissions, involvement in the processing of applications with respect the Licensing Act 2003, Gambling Act 2005, Scrap Metal Dealers Act 2013, hackney carriage and private hire vehicles, drivers and operators, Charity collections and other regulated activities as well as community safety matters. Duties and Responsibilities To undertake all duties necessary in respect of a range of Local Authority licensing functions including the monitoring of compliance, investigation of complaints and applications for licence review. To maintain up to date professional knowledge and expertise To provide technical advice to applicants, key stakeholders and objectors. To liaise and work in partnership with responsible authorities, interested parties and other stakeholders. To provide technical advice and guidance to the safety advisory group, and to assist in effective liaison between all agencies. To carry out regular inspections of all licensed premises during and out of performance times - these include cinemas, theatres, community centres, village halls, public houses, night clubs and late-night refreshment houses. To carry out regular inspections of premises and vehicles in relation to other licences including those relating to Hackney Carriages and Private Hire vehicles. To carry out the inspection and regulation of facilities for gambling. To apply the relevant regulations, conditions and codes of practice, and to give advice and guidance on licensing law and related technical aspects to the general public, members and professional bodies where necessary. To support emergency planning, and community safety initiatives and actions. The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.
May 01, 2024
Seasonal
One of our local authority clients are currently recruiting for Licensing Enforcement Officer. This is a temporary contract for 2 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary In this role, the post holder will work under the direction of the Service Manager (Licensing and Enforcement) to contribute to the delivery of the licensing service including: enforcement of a wide variety of licences, notices, permits and permissions, involvement in the processing of applications with respect the Licensing Act 2003, Gambling Act 2005, Scrap Metal Dealers Act 2013, hackney carriage and private hire vehicles, drivers and operators, Charity collections and other regulated activities as well as community safety matters. Duties and Responsibilities To undertake all duties necessary in respect of a range of Local Authority licensing functions including the monitoring of compliance, investigation of complaints and applications for licence review. To maintain up to date professional knowledge and expertise To provide technical advice to applicants, key stakeholders and objectors. To liaise and work in partnership with responsible authorities, interested parties and other stakeholders. To provide technical advice and guidance to the safety advisory group, and to assist in effective liaison between all agencies. To carry out regular inspections of all licensed premises during and out of performance times - these include cinemas, theatres, community centres, village halls, public houses, night clubs and late-night refreshment houses. To carry out regular inspections of premises and vehicles in relation to other licences including those relating to Hackney Carriages and Private Hire vehicles. To carry out the inspection and regulation of facilities for gambling. To apply the relevant regulations, conditions and codes of practice, and to give advice and guidance on licensing law and related technical aspects to the general public, members and professional bodies where necessary. To support emergency planning, and community safety initiatives and actions. The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.
Assistant Store Manager (London) - full-time TOTEME is a Swedish fashion house founded in 2014 by Elin Kling and Karl Lindman. From the studio in Stockholm, the label explores the appeal of a modern uniform through distinct design cues, meticulous craftsmanship and methodic repetition. TOTEME is a conscious label committed to making decisions that work in favor of people, animals and the planet. The role TOTEME is looking for an Assistant Store Manager for our new London flagship store. In this role you will act as a Brand ambassador, lead and coach your team, work to meet sales goals, build authentic, client-centric relationships and provide elevated in-store experiences for our clients. You will report to the Store Manager. Responsibilities Drive and monitor sales performance and targets. Monitor efficient workflows and the staff rota in line with daily operational needs. Coach the Sales Advisors by being a commercial-minded role model prompting cross-selling and repurchase. Support, brief, and coach Sales Advisors on the brand, collections, in-store experience and store policies on uniforms, grooming guidelines, and so on. Support the Store Manager in developing and executing in-store events and activations. Drive your and your team's clientele by encouraging the development of genuine long-term relationships. Ensure alignment with visual merchandising strategies and coach team members on day-to-day standards. Manage daily and weekly briefs with the team on company policy, business priorities, and collection. Provide internal company stakeholders with product recommendations and qualitative feedback based on local insight and Client needs. Participate in and contribute to TOTEME's social and environmental sustainability strategy. Your profile 3 years of experience in luxury retail in a Senior Sales position or higher. A degree in Business or Fashion is preferable. Skilled in Excel and PowerPoint. An understanding of workflow and budgeting efficiency. Fluent in spoken and written English About you A TOTEME ambassador who lives and breathes our culture and values. A genuine interest in people and discovering our customer base. Passionate about providing a luxury experience for our customers. Excellent organizational skills and can-do attitude Flexibility to work evenings and weekends. This is a full-time position based at TOTEME's new flagship store on London's Mount Street with a start date of December 2023. TOTEME has teams in Stockholm, London and New York and a growing number of stores in Europe, North America and Asia. You will join a dynamic, creative and highly collaborative team working towards exciting projects and milestones. You will contribute to the company's development and have the opportunity to grow within your role. TOTEME stands for inclusivity and a sense of belonging in the workplace. We welcome all applicants and recruit on the basis of skills and experience. By applying to this position I agree with TOTEME's privacy policy and to be contacted about future job opportunities for up to 3 years from the submission date. Find out more about our privacy policy here.
May 01, 2024
Full time
Assistant Store Manager (London) - full-time TOTEME is a Swedish fashion house founded in 2014 by Elin Kling and Karl Lindman. From the studio in Stockholm, the label explores the appeal of a modern uniform through distinct design cues, meticulous craftsmanship and methodic repetition. TOTEME is a conscious label committed to making decisions that work in favor of people, animals and the planet. The role TOTEME is looking for an Assistant Store Manager for our new London flagship store. In this role you will act as a Brand ambassador, lead and coach your team, work to meet sales goals, build authentic, client-centric relationships and provide elevated in-store experiences for our clients. You will report to the Store Manager. Responsibilities Drive and monitor sales performance and targets. Monitor efficient workflows and the staff rota in line with daily operational needs. Coach the Sales Advisors by being a commercial-minded role model prompting cross-selling and repurchase. Support, brief, and coach Sales Advisors on the brand, collections, in-store experience and store policies on uniforms, grooming guidelines, and so on. Support the Store Manager in developing and executing in-store events and activations. Drive your and your team's clientele by encouraging the development of genuine long-term relationships. Ensure alignment with visual merchandising strategies and coach team members on day-to-day standards. Manage daily and weekly briefs with the team on company policy, business priorities, and collection. Provide internal company stakeholders with product recommendations and qualitative feedback based on local insight and Client needs. Participate in and contribute to TOTEME's social and environmental sustainability strategy. Your profile 3 years of experience in luxury retail in a Senior Sales position or higher. A degree in Business or Fashion is preferable. Skilled in Excel and PowerPoint. An understanding of workflow and budgeting efficiency. Fluent in spoken and written English About you A TOTEME ambassador who lives and breathes our culture and values. A genuine interest in people and discovering our customer base. Passionate about providing a luxury experience for our customers. Excellent organizational skills and can-do attitude Flexibility to work evenings and weekends. This is a full-time position based at TOTEME's new flagship store on London's Mount Street with a start date of December 2023. TOTEME has teams in Stockholm, London and New York and a growing number of stores in Europe, North America and Asia. You will join a dynamic, creative and highly collaborative team working towards exciting projects and milestones. You will contribute to the company's development and have the opportunity to grow within your role. TOTEME stands for inclusivity and a sense of belonging in the workplace. We welcome all applicants and recruit on the basis of skills and experience. By applying to this position I agree with TOTEME's privacy policy and to be contacted about future job opportunities for up to 3 years from the submission date. Find out more about our privacy policy here.
We offer Basic salary of £25,000 per annum 25 days holiday + Bank holidays Bonus Structure Life Assurance Contributory pension plan Subsidised bus pass for Warrington network Subscription to the onsite gym at a heavily discounted rate Dress down Fridays Eye Care Vouchers, well-being, and employee assistance Discounted shopping vouchers and other fantastic deals Job description This is no ordinary customer service role, and our people are our biggest asset. Due to continued success and growth, we are looking to recruit proactive and enthusiastic team members who focus on providing excellent, friendly, and professional service to our customers. Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. The happiness of our team is a Key Performance Indicator. This role is expected to understand the customer requirements across both our Healthcare and Industrial teams as well as manage a set of accounts and meet SLAs. Main purpose of job Providing outstanding support to our customers throughout the end-to-end process, from inquiry, quote, sales order creation, and fulfilment phase. This means ensuring excellent communication with our Sales, Operations, and Finance teams, and keeping the customer always informed. You will be responsible for inquiry management, sales order creation, complete NCRs, invoice queries, and recording complaints accurately and in a timely way for customers on our SAP system. The role You will be key in business coordination, working closely with all departments and our customers to deliver exceptional service. Working as one team across multiple telephony channels, you will personalise each interaction with a customer to provide support during the end-to-end life cycle. Communication with customers (Telephone, Email, Live Chat, and written correspondence). Processing customer sales orders, dealing with customer requests and using multiple systems on a day-to-day basis. Achieving all customer Service Level agreements and business Key Performance Indicators. Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs. Setting up Producers. Using problem-solving skills to resolve queries, including invoices, complaints, and nonconformances. Delivering customer reports and backing data. Working with our Operations team to coordinate collections/resolve missed collections. Account Management support and coordination Supporting new starters. Customer Supports Systems & Procedures 1. Helpdesk (Handling customer communication)2. Transport (Booking transport)3. Contract Coordination (End-to-end coordination of supports for contracted accounts)4. Producer Administration (Setting up and maintaining waste producers linked to customers)5. Orders Process (Processing orders for customers)6. Customer Support (Producing labels and notes for customers)7. Brokering Process (Brokering orders with our suppliers and third parties for customers)8. Site Support (Working closely with site to ensure support delivery)9. Customer Experience (Collecting customer feedback)10. Complaints Management (Case managing and resolving customer complaints) Systems used include SAP ECC (our Enterprise Resource Planning tool), SAP Cloud for Customer (our Customer Relationship Management tool), NICE CXOne InContact (our customer communication tool), and Microsoft 365 suite (including Word, Excel, PowerPoint, etc) The person What you will need to bring to the role: Great communication skills - both verbal and written Established experience in a customer focused environment where you can demonstrate exceptional customer support skills Ability to follow, understand multiple and complex processes Problem solving, logistical thinking, with strong attention to detail Effective administration, planning, data accuracy, numeracy, and organisation skills Results orientated Good IT/Computer skills. MS Office including Excel and Outlook. Advanced Excel would be beneficial. Able to work as part of a team, supporting colleagues Flexible and self-motivated, you'll take the initiative and be keen to embrace new training opportunities Time management - working effectively towards targets Desirable Skills: SAP / C4C / Ticket Management experience Environmental Supports / Waste Management / Recycling experience
May 01, 2024
Full time
We offer Basic salary of £25,000 per annum 25 days holiday + Bank holidays Bonus Structure Life Assurance Contributory pension plan Subsidised bus pass for Warrington network Subscription to the onsite gym at a heavily discounted rate Dress down Fridays Eye Care Vouchers, well-being, and employee assistance Discounted shopping vouchers and other fantastic deals Job description This is no ordinary customer service role, and our people are our biggest asset. Due to continued success and growth, we are looking to recruit proactive and enthusiastic team members who focus on providing excellent, friendly, and professional service to our customers. Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. The happiness of our team is a Key Performance Indicator. This role is expected to understand the customer requirements across both our Healthcare and Industrial teams as well as manage a set of accounts and meet SLAs. Main purpose of job Providing outstanding support to our customers throughout the end-to-end process, from inquiry, quote, sales order creation, and fulfilment phase. This means ensuring excellent communication with our Sales, Operations, and Finance teams, and keeping the customer always informed. You will be responsible for inquiry management, sales order creation, complete NCRs, invoice queries, and recording complaints accurately and in a timely way for customers on our SAP system. The role You will be key in business coordination, working closely with all departments and our customers to deliver exceptional service. Working as one team across multiple telephony channels, you will personalise each interaction with a customer to provide support during the end-to-end life cycle. Communication with customers (Telephone, Email, Live Chat, and written correspondence). Processing customer sales orders, dealing with customer requests and using multiple systems on a day-to-day basis. Achieving all customer Service Level agreements and business Key Performance Indicators. Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs. Setting up Producers. Using problem-solving skills to resolve queries, including invoices, complaints, and nonconformances. Delivering customer reports and backing data. Working with our Operations team to coordinate collections/resolve missed collections. Account Management support and coordination Supporting new starters. Customer Supports Systems & Procedures 1. Helpdesk (Handling customer communication)2. Transport (Booking transport)3. Contract Coordination (End-to-end coordination of supports for contracted accounts)4. Producer Administration (Setting up and maintaining waste producers linked to customers)5. Orders Process (Processing orders for customers)6. Customer Support (Producing labels and notes for customers)7. Brokering Process (Brokering orders with our suppliers and third parties for customers)8. Site Support (Working closely with site to ensure support delivery)9. Customer Experience (Collecting customer feedback)10. Complaints Management (Case managing and resolving customer complaints) Systems used include SAP ECC (our Enterprise Resource Planning tool), SAP Cloud for Customer (our Customer Relationship Management tool), NICE CXOne InContact (our customer communication tool), and Microsoft 365 suite (including Word, Excel, PowerPoint, etc) The person What you will need to bring to the role: Great communication skills - both verbal and written Established experience in a customer focused environment where you can demonstrate exceptional customer support skills Ability to follow, understand multiple and complex processes Problem solving, logistical thinking, with strong attention to detail Effective administration, planning, data accuracy, numeracy, and organisation skills Results orientated Good IT/Computer skills. MS Office including Excel and Outlook. Advanced Excel would be beneficial. Able to work as part of a team, supporting colleagues Flexible and self-motivated, you'll take the initiative and be keen to embrace new training opportunities Time management - working effectively towards targets Desirable Skills: SAP / C4C / Ticket Management experience Environmental Supports / Waste Management / Recycling experience
About us Mauser MDL is an independent SBU that is part of a global group - MAUSER. We are fast-paced, customer-centric, and supportive and our goal is to create a driven workforce as this is the key to a successful business. We want people who care. We have the flexibility of a small company but backing a much larger business; which is ideal for growth. We are looking to grow our team to continue this growth and become the best in the business. Our work environment includes: Modern office setting Food provided Growth opportunities Customer Service Advisor Job Description: The Customer Service advisor will be responsible for ensuring that Mauser MDL's customers are satisfied with our products and services. You will be responsible for the day-to-day operations of customer service and will answer calls, resolve customer issues, and provide solutions to customer complaints. You will also be responsible for developing and maintaining relationships with existing and prospective customers. The Customer Service Team Lead will report to the General Manager. Job Requirements: Excellent communication skills - both written and verbal Ability to multi-task, prioritize, and manage time effectively Able to work independently as well as in a team environment Able to take initiative, have initiative is a must, but if it's asked it's yours to give it away) Self-motivated, self-starter, problem solver, goal-oriented, proactive, results oriented, team player. This role is ideal for someone seeking a varied, busy, and rewarding role that offers constant opportunities for development within a commercial setting. The role is based on a site that opens Monday to Friday 8:30-5:30 and Friday 8:30 5:00, salary will be negotiable and based on prior experience. Hours can be agreed at the interview stage. The candidate must have strong computer skills, working primarily in SAGE50 Accounts, Excel, PowerPoint and Outlook. Daily tasks may include but are not limited to Maintaining of all customer service processes and procedures within the business. Working with site supervisors to agree on orders. Ensuring customers are kept up to date at all times. Ensure planners through Sage are managed and controlled properly. Weekly orders to our sister company - managing time scales and ensuring we have the raw material needed to complete our orders. Helping move away from a paper-driven process to paperless. Processing customer orders. Booking in of deliveries on sage, Stock control a management through sages/excel Processing Non Conformances Dealing with visitors. Raising purchase orders on sage for traded goods Stock takes for general office items Working with the sales team to develop the business. Maintaining SAGE supplier and product records. Managing the business purchasing process ensuring all processes and paperwork are adhered. Learning to cover transport and collections role for holiday cover. We are looking for Someone who can multi task and think outside the box. Bring solutions to the table when problems arise. Self motivation - someone who wants to work with the business's best interests and for this we like to look after our staff. Excellent telephone skills - we are not a fan of emails to our customers! Must have an eye for detail and understand the importance of following a process. B2B customer service experience - confidence - professional - organised. General business acumen. Good attention to detail. Ability to follow policies and procedures. Managerial skills. Excellent time and attendance. This position will also be responsible for a number of reports. Managing your time and checking paperwork will be a crucial element of your job and so you must feel comfortable in sending reports on for senior management to review. Required: SAGE50 experience Excellent Communicaiton skills by phone and email. Good Communication Good People skills Work remotely No Required skills Job Type: Full-time Pay: £26,500.00-£28,500.00 per year Benefits: Company events Company pension Employee discount On-site parking Private medical insurance Schedule: Monday to Friday Supplemental pay types: Bonus scheme Performance bonus Yearly bonus Experience: Customer service: 3 years (required) B2B: 3 years (required) Work Location: In person
May 01, 2024
Full time
About us Mauser MDL is an independent SBU that is part of a global group - MAUSER. We are fast-paced, customer-centric, and supportive and our goal is to create a driven workforce as this is the key to a successful business. We want people who care. We have the flexibility of a small company but backing a much larger business; which is ideal for growth. We are looking to grow our team to continue this growth and become the best in the business. Our work environment includes: Modern office setting Food provided Growth opportunities Customer Service Advisor Job Description: The Customer Service advisor will be responsible for ensuring that Mauser MDL's customers are satisfied with our products and services. You will be responsible for the day-to-day operations of customer service and will answer calls, resolve customer issues, and provide solutions to customer complaints. You will also be responsible for developing and maintaining relationships with existing and prospective customers. The Customer Service Team Lead will report to the General Manager. Job Requirements: Excellent communication skills - both written and verbal Ability to multi-task, prioritize, and manage time effectively Able to work independently as well as in a team environment Able to take initiative, have initiative is a must, but if it's asked it's yours to give it away) Self-motivated, self-starter, problem solver, goal-oriented, proactive, results oriented, team player. This role is ideal for someone seeking a varied, busy, and rewarding role that offers constant opportunities for development within a commercial setting. The role is based on a site that opens Monday to Friday 8:30-5:30 and Friday 8:30 5:00, salary will be negotiable and based on prior experience. Hours can be agreed at the interview stage. The candidate must have strong computer skills, working primarily in SAGE50 Accounts, Excel, PowerPoint and Outlook. Daily tasks may include but are not limited to Maintaining of all customer service processes and procedures within the business. Working with site supervisors to agree on orders. Ensuring customers are kept up to date at all times. Ensure planners through Sage are managed and controlled properly. Weekly orders to our sister company - managing time scales and ensuring we have the raw material needed to complete our orders. Helping move away from a paper-driven process to paperless. Processing customer orders. Booking in of deliveries on sage, Stock control a management through sages/excel Processing Non Conformances Dealing with visitors. Raising purchase orders on sage for traded goods Stock takes for general office items Working with the sales team to develop the business. Maintaining SAGE supplier and product records. Managing the business purchasing process ensuring all processes and paperwork are adhered. Learning to cover transport and collections role for holiday cover. We are looking for Someone who can multi task and think outside the box. Bring solutions to the table when problems arise. Self motivation - someone who wants to work with the business's best interests and for this we like to look after our staff. Excellent telephone skills - we are not a fan of emails to our customers! Must have an eye for detail and understand the importance of following a process. B2B customer service experience - confidence - professional - organised. General business acumen. Good attention to detail. Ability to follow policies and procedures. Managerial skills. Excellent time and attendance. This position will also be responsible for a number of reports. Managing your time and checking paperwork will be a crucial element of your job and so you must feel comfortable in sending reports on for senior management to review. Required: SAGE50 experience Excellent Communicaiton skills by phone and email. Good Communication Good People skills Work remotely No Required skills Job Type: Full-time Pay: £26,500.00-£28,500.00 per year Benefits: Company events Company pension Employee discount On-site parking Private medical insurance Schedule: Monday to Friday Supplemental pay types: Bonus scheme Performance bonus Yearly bonus Experience: Customer service: 3 years (required) B2B: 3 years (required) Work Location: In person
Bridgewater Finance Group Ltd
Manchester, Lancashire
At Bridgewater Finance Group we have a singular goal of being 'here to help', offering easy to understand advice and ethical solutions to individuals in debt. With a focus on expertise, integrity, and respect we put our customers and people at the heart of everything we do. We are looking for a Payments & Collections Advisor to join our payments team within our operations department. The role includes managing a book of existing clients ensuring payments are made in line with their chosen debt solution. In this role, we are looking for someone with experience in a customer service call centre environment, Debt Management or Insolvency experience is preferred but not essential. An understanding of vulnerable customer needs and be able to sensitively handle challenging calls is essential. Benefits of the Payments & Collections Advisor: Permanent contract from day 1. Great basic salary dependant on experience - £24,000 - £26,000. Plus monthly performance bonus £400 - £800 Relaxed dress code. 28 days of annual leave (including paid Bank Holidays ). Referral scheme. Promotion opportunities - as early as 6 months. The opportunity to undertake industry qualifications. Excellent City Centre location - modern office, onsite canteen, and Starbucks. Great culture - team socials, Summer & Christmas parties, charity support. Employee Health Assured Program -24/7 confidential support and online health portal. Duties of the Payments & Collections Advisor: Recovering customer payments via telephone and written communications. Showing empathy to vulnerable customers and setting up repayment arrangements. Following rules and guidelines set by the company and its regulators. General administration duties. The Successful Applicant The successful candidate will: Have a background in debt collection Able to speak to customers regarding payments Have excellent communication skills Have a professional/confident telephone manner Strong objection handling
Apr 30, 2024
Full time
At Bridgewater Finance Group we have a singular goal of being 'here to help', offering easy to understand advice and ethical solutions to individuals in debt. With a focus on expertise, integrity, and respect we put our customers and people at the heart of everything we do. We are looking for a Payments & Collections Advisor to join our payments team within our operations department. The role includes managing a book of existing clients ensuring payments are made in line with their chosen debt solution. In this role, we are looking for someone with experience in a customer service call centre environment, Debt Management or Insolvency experience is preferred but not essential. An understanding of vulnerable customer needs and be able to sensitively handle challenging calls is essential. Benefits of the Payments & Collections Advisor: Permanent contract from day 1. Great basic salary dependant on experience - £24,000 - £26,000. Plus monthly performance bonus £400 - £800 Relaxed dress code. 28 days of annual leave (including paid Bank Holidays ). Referral scheme. Promotion opportunities - as early as 6 months. The opportunity to undertake industry qualifications. Excellent City Centre location - modern office, onsite canteen, and Starbucks. Great culture - team socials, Summer & Christmas parties, charity support. Employee Health Assured Program -24/7 confidential support and online health portal. Duties of the Payments & Collections Advisor: Recovering customer payments via telephone and written communications. Showing empathy to vulnerable customers and setting up repayment arrangements. Following rules and guidelines set by the company and its regulators. General administration duties. The Successful Applicant The successful candidate will: Have a background in debt collection Able to speak to customers regarding payments Have excellent communication skills Have a professional/confident telephone manner Strong objection handling
Account Director/ Associate Director - Luxury Travel & Lifestyle PR - 12 month Maternity Cover. Salary DOE, flexible working and lots of other great benefits! Location London Reference EG889193 Edwina Goldman JFL are seeking an Account Director/ Associate Director to join a leading Luxury Travel and Lifestyle PR Agency. Working with the very best global names in luxury hospitality, the right candidate will be passionate about travel, culture, people, and trends. Their collaborative environment rewards hard work, tenacity and creativity with unlimited growth and a supportive team. Based in Central London, they offer a hybrid working model that is designed to nurture their forward-thinking culture while offering an element of flexibility. The ideal candidate will have experience working across the luxury travel sectors at Associate Director, established media contacts and thirst of developing showstopping campaigns. About our client: The company was set-up from a place of passion and commitment to our clients, our team and hospitality at large. We know first-hand the importance of travel and its ability to connect, immerse, transport and inspire - and we are proud to work with some of the best names in the industry. We have a highly committed senior leadership team we are able to deliver thoughtful and strategic campaigns, access to the A-list and trusted counsel. Our clients consider us part of their teams and we have long-term client relationships that span decades. Our management team makes all decisions together and the wider team is actively encouraged to contribute ideas and think strategically. As such we have true operational heart - and a positive, creative, committed and long-standing team. Our people have worked in many countries around the world, both agency-side and in-house - and they have overseen the communications for global hospitality collections, across food and beverage with world-famous chefs, for interior design studios and property campaigns. We leverage our expertise, as specialists across travel, luxury and lifestyle, to create value through relevant stories that build long-term loyalty. From brand development to placement, our team of experts deliver rich content to consumers where they are most engaged. Our model is nimble and creative, blending the rich personal connections and nuanced approach of a boutique agency with the network of an international group. We are experienced in leading global communications campaigns for some of the worlds most respected companies. Our portfolio is a testament to our outstanding team who have earned a name for creativity, reliability and a true knowledge of travel and luxury. As trusted advisors and experienced communicators, our belief is that while the world is fast-changing and communications continue to evolve, a good story is enduring We are born and based in London with an international reach, through a network of like-minded agencies in Europe, USA, Australia and Asia. Competitive salary, benefits + offering hybrid working To find out more about this role or any others, contact Edwina Goldman -
Apr 29, 2024
Full time
Account Director/ Associate Director - Luxury Travel & Lifestyle PR - 12 month Maternity Cover. Salary DOE, flexible working and lots of other great benefits! Location London Reference EG889193 Edwina Goldman JFL are seeking an Account Director/ Associate Director to join a leading Luxury Travel and Lifestyle PR Agency. Working with the very best global names in luxury hospitality, the right candidate will be passionate about travel, culture, people, and trends. Their collaborative environment rewards hard work, tenacity and creativity with unlimited growth and a supportive team. Based in Central London, they offer a hybrid working model that is designed to nurture their forward-thinking culture while offering an element of flexibility. The ideal candidate will have experience working across the luxury travel sectors at Associate Director, established media contacts and thirst of developing showstopping campaigns. About our client: The company was set-up from a place of passion and commitment to our clients, our team and hospitality at large. We know first-hand the importance of travel and its ability to connect, immerse, transport and inspire - and we are proud to work with some of the best names in the industry. We have a highly committed senior leadership team we are able to deliver thoughtful and strategic campaigns, access to the A-list and trusted counsel. Our clients consider us part of their teams and we have long-term client relationships that span decades. Our management team makes all decisions together and the wider team is actively encouraged to contribute ideas and think strategically. As such we have true operational heart - and a positive, creative, committed and long-standing team. Our people have worked in many countries around the world, both agency-side and in-house - and they have overseen the communications for global hospitality collections, across food and beverage with world-famous chefs, for interior design studios and property campaigns. We leverage our expertise, as specialists across travel, luxury and lifestyle, to create value through relevant stories that build long-term loyalty. From brand development to placement, our team of experts deliver rich content to consumers where they are most engaged. Our model is nimble and creative, blending the rich personal connections and nuanced approach of a boutique agency with the network of an international group. We are experienced in leading global communications campaigns for some of the worlds most respected companies. Our portfolio is a testament to our outstanding team who have earned a name for creativity, reliability and a true knowledge of travel and luxury. As trusted advisors and experienced communicators, our belief is that while the world is fast-changing and communications continue to evolve, a good story is enduring We are born and based in London with an international reach, through a network of like-minded agencies in Europe, USA, Australia and Asia. Competitive salary, benefits + offering hybrid working To find out more about this role or any others, contact Edwina Goldman -
Head of Information Services page is loaded Head of Information Services Apply locations London time type Full time posted on Posted 2 Days Ago job requisition id JR100780 The role: We have a fantastic opportunity for a Head of Information Services to join our recently created Knowledge Management team here at Simmons & Simmons. The successful candidate will be tasked with steering the overarching strategy, resourcing, development and delivery of research and library services in alignment with the business needs of the firm. This is a full time role, however we will consider candidates looking for part time hours on a case by case basis. What will you do: Oversee the strategy, direction and resourcing of the international Information Services team, ensuring that the team: delivers a premium legal and business research enquiry service. provides a range of advanced research skills training on research methodologies and the use of research tools. maintains the firm's physical resources and consistent access to online materials. delivers a robust current awareness service that encompasses legal updates, regulatory shifts, competitive insights, and business intelligence. Manage the provision and resourcing of key services within the department. Oversee Information Services related to practice and sector areas, collaborating with lawyers, Professional Support Lawyers and business services professionals. Ensure the team stays abreast of new technology developments (including contributing to, and testing) to ensure that the team takes advantage of (rather than be impacted by) new technologies available in the market. Input into research product decision-making and trial/pilot evaluation, training and marketing of research products to lawyers. Assist with research and enquiries from lawyers, utilising various business and legal information sources. Promote Information Services, ensuring effective utilisation of research resources and libraries through training and user guides. This includes overall oversight of the training programme provided to new UK trainees, lateral hire and partner orientations. Overall responsibility for the London library and any practice area libraries. Leadership of the international Information Services team, including identification of team training needs, supporting individual professional development and encouraging knowledge sharing within the team. Lead international Information Services team meetings and ensure cross-office collaboration on new initiatives. Foster a culture of collaboration, mentoring and knowledge sharing within the team. Duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services. What we are looking for: Proven experience in leading an Information Services team, with exceptional people management skills and a collaborative approach. Experience in a research role within a law firm. In-depth knowledge of a range of international legal and business research databases and resources, functionality and content. Expert search capabilities; the ability to advise and mentor on research searching strategies. Experience in providing current awareness and alerting services within a professional services environment. A degree or postgraduate qualification in information or library studies. Advanced IT skills, particularly in MS Office suite. Competency in managing and maintaining library resources and library management systems. Here at Simmons & Simmons: Simmons & Simmons is a place where dynamic minds thrive. Our culture is built on work that matters, you will work on inspirational and thought-provoking projects, using your influence to create positive impact for our clients, society and the planet. We also ensure that everyone's voice is heard from day one, irrespective of job title, qualification, or background. You'll be encouraged to have an enquiring mind and share ideas that can drive the firm forward. Through innovative learning and development opportunities, you will be provided with a platform to excel, enabling you to exceed your career ambitions and do things you never thought were possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We bring together the best legal advice from our established legal teams with non-traditional capabilities via Simmons & Simmons Solutions that enhance, expand and differentiate the Simmons offering. We are proud to rank as a top 30 Employer for Working Families and a top 25 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hurst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our Business Plan, shaping the future of our next-generation law firm. Equal opportunities: We are committed to promoting equality and diversity in the firm and to equal opportunities in employment. We believe in equality of opportunity, irrespective of race or ethnicity, religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage or civil partnership, and pregnancy, maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment. We ensure that those who serve or who have served in the armed forces, and their families, are treated fairly during the recruitment and selection processes. At Simmons & Simmons we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us, should this be something you are interested in. If you're interested in finding out more about this position, please contact the Recruitment Team . To apply for the role, click on the link at the bottom of the page or visit our career page for more details. About Us Every day, our expert teams across Europe, the Middle East and Asia come together to solve some of the world's most complex challenges. We're an international melting pot of perspectives and experiences, united in helping to shape a better future for our clients, our people and our communities. A place for ideas, skills, ambition and innovation. For personal growth and professional challenge. For powering success through trust, respect, integrity and an unwavering commitment to quality.
Apr 28, 2024
Full time
Head of Information Services page is loaded Head of Information Services Apply locations London time type Full time posted on Posted 2 Days Ago job requisition id JR100780 The role: We have a fantastic opportunity for a Head of Information Services to join our recently created Knowledge Management team here at Simmons & Simmons. The successful candidate will be tasked with steering the overarching strategy, resourcing, development and delivery of research and library services in alignment with the business needs of the firm. This is a full time role, however we will consider candidates looking for part time hours on a case by case basis. What will you do: Oversee the strategy, direction and resourcing of the international Information Services team, ensuring that the team: delivers a premium legal and business research enquiry service. provides a range of advanced research skills training on research methodologies and the use of research tools. maintains the firm's physical resources and consistent access to online materials. delivers a robust current awareness service that encompasses legal updates, regulatory shifts, competitive insights, and business intelligence. Manage the provision and resourcing of key services within the department. Oversee Information Services related to practice and sector areas, collaborating with lawyers, Professional Support Lawyers and business services professionals. Ensure the team stays abreast of new technology developments (including contributing to, and testing) to ensure that the team takes advantage of (rather than be impacted by) new technologies available in the market. Input into research product decision-making and trial/pilot evaluation, training and marketing of research products to lawyers. Assist with research and enquiries from lawyers, utilising various business and legal information sources. Promote Information Services, ensuring effective utilisation of research resources and libraries through training and user guides. This includes overall oversight of the training programme provided to new UK trainees, lateral hire and partner orientations. Overall responsibility for the London library and any practice area libraries. Leadership of the international Information Services team, including identification of team training needs, supporting individual professional development and encouraging knowledge sharing within the team. Lead international Information Services team meetings and ensure cross-office collaboration on new initiatives. Foster a culture of collaboration, mentoring and knowledge sharing within the team. Duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services. What we are looking for: Proven experience in leading an Information Services team, with exceptional people management skills and a collaborative approach. Experience in a research role within a law firm. In-depth knowledge of a range of international legal and business research databases and resources, functionality and content. Expert search capabilities; the ability to advise and mentor on research searching strategies. Experience in providing current awareness and alerting services within a professional services environment. A degree or postgraduate qualification in information or library studies. Advanced IT skills, particularly in MS Office suite. Competency in managing and maintaining library resources and library management systems. Here at Simmons & Simmons: Simmons & Simmons is a place where dynamic minds thrive. Our culture is built on work that matters, you will work on inspirational and thought-provoking projects, using your influence to create positive impact for our clients, society and the planet. We also ensure that everyone's voice is heard from day one, irrespective of job title, qualification, or background. You'll be encouraged to have an enquiring mind and share ideas that can drive the firm forward. Through innovative learning and development opportunities, you will be provided with a platform to excel, enabling you to exceed your career ambitions and do things you never thought were possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We bring together the best legal advice from our established legal teams with non-traditional capabilities via Simmons & Simmons Solutions that enhance, expand and differentiate the Simmons offering. We are proud to rank as a top 30 Employer for Working Families and a top 25 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hurst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our Business Plan, shaping the future of our next-generation law firm. Equal opportunities: We are committed to promoting equality and diversity in the firm and to equal opportunities in employment. We believe in equality of opportunity, irrespective of race or ethnicity, religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage or civil partnership, and pregnancy, maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment. We ensure that those who serve or who have served in the armed forces, and their families, are treated fairly during the recruitment and selection processes. At Simmons & Simmons we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us, should this be something you are interested in. If you're interested in finding out more about this position, please contact the Recruitment Team . To apply for the role, click on the link at the bottom of the page or visit our career page for more details. About Us Every day, our expert teams across Europe, the Middle East and Asia come together to solve some of the world's most complex challenges. We're an international melting pot of perspectives and experiences, united in helping to shape a better future for our clients, our people and our communities. A place for ideas, skills, ambition and innovation. For personal growth and professional challenge. For powering success through trust, respect, integrity and an unwavering commitment to quality.
Customer Service Advisor - Collection Agent Our client is looking for a Customer Service Specialist who has a good telephone manner and is willing to take on a new challenge as a Debt Collection agent.The salary offered for this role is £22,337.Performance bonus potential of up to £3000 per annum.Full-time, permanentBased in LS14 (Hybrid working after probationary period possible) The Company: We are an outsourcing company which provides customer care, sales, technical support, and collections services. We operate in Europe, North and South America, Asia, and North Africa. In the UK we are located in the north-east area of Leeds, West Yorkshire. Summary of the role The Collector is responsible for providing telephone-based Consumer Collections Services for defined clients/projects. The Collector undertakes assigned telephone-based collections work based on direct customer interaction and real-time account administration via an automated dialer system and bespoke collections database. Effective negotiation and fact-finding together with an understanding of customer affordability and Treating Customer Fairly (TCF) awareness to meet company objectives is a requirement. What's In It for You? • Full-time contract• Annual leave amounts: 25 days + 8 bank holidays• Annual salary: £22,337• Bonus scheme (up to £3k per annum based on performance)• Paid training• Service Awards• Friendly work environment• Eye-test vouchers• Workplace pension scheme• Health Assured Employee Assistance Programme• Free on-site parking Duties and Responsibilities: • The Collector will aim for optimum recovery of outstanding client debt through first-time resolution and awareness of individual customer circumstances whilst meeting or exceeding quality assurance and collection KPIs and targets.• The main task is to provide experience, knowledge and skills to deliver consumer collection services to assigned employer's clients.• Responsible for maintaining appropriate and comprehensive records of all customer and debt management discussions on the relevant collections database in line with current procedures.• Responsible for resolving issues/disputes raised by customers promptly and escalating sensitive data to the line manager.• Responsible for handling inbound and outbound calls either manually or via the automated Dialler system.• Responsible for processing data concerning account management, which implies negotiation, understanding, decision-making, analysis and good communication skills.• Actively participate in all aspects of training and be accountable for their personal development and objectives.• Ensure that all company policies and processes on collection and quality are followed at all times, to guarantee accurate, objective and polite conduct and comply with all laws and regulations that apply to this industry in their different jurisdictions where applicable.Additional responsibilities may be added as the needs of the business change and expand. Qualification and experience: To qualify for this role you must: • Be an excellent negotiator, with a confident telephone manner• Have one year of collections experience, in a financial institution or related environment.• Be prepared to work flexible shifts, including a minimum of two late shifts per week during the operational hours of 8am -8pm• Have previous experience of working in a high-volume environment.• Be able to demonstrate competence in using Microsoft Office and collections management systems.• Have previous experience from working in a performance-driven environment• Be able to analyse results and make decisions based on facts and figures.• Have good interpersonal skills (both written and oral)• Take ownership for quality, competence, and results. Desirable skills: • Have excellent communication skills• Have a positive and friendly attitude towards customers and colleagues• Be receptive to feedback and change• Ability to work well under pressure.• Provide attention to detail.• Be service-orientated.• Be proactive.• Be highly flexible and welcome change/improvements. Working Hours: Employee needs to be flexible during the operational hours of 8am - 8pm, Monday - Friday (37 hours per week.) Shifts will include two late shifts per week.To apply for this exciting opportunity within our friendly team please send us your C.V. now.
Apr 28, 2024
Full time
Customer Service Advisor - Collection Agent Our client is looking for a Customer Service Specialist who has a good telephone manner and is willing to take on a new challenge as a Debt Collection agent.The salary offered for this role is £22,337.Performance bonus potential of up to £3000 per annum.Full-time, permanentBased in LS14 (Hybrid working after probationary period possible) The Company: We are an outsourcing company which provides customer care, sales, technical support, and collections services. We operate in Europe, North and South America, Asia, and North Africa. In the UK we are located in the north-east area of Leeds, West Yorkshire. Summary of the role The Collector is responsible for providing telephone-based Consumer Collections Services for defined clients/projects. The Collector undertakes assigned telephone-based collections work based on direct customer interaction and real-time account administration via an automated dialer system and bespoke collections database. Effective negotiation and fact-finding together with an understanding of customer affordability and Treating Customer Fairly (TCF) awareness to meet company objectives is a requirement. What's In It for You? • Full-time contract• Annual leave amounts: 25 days + 8 bank holidays• Annual salary: £22,337• Bonus scheme (up to £3k per annum based on performance)• Paid training• Service Awards• Friendly work environment• Eye-test vouchers• Workplace pension scheme• Health Assured Employee Assistance Programme• Free on-site parking Duties and Responsibilities: • The Collector will aim for optimum recovery of outstanding client debt through first-time resolution and awareness of individual customer circumstances whilst meeting or exceeding quality assurance and collection KPIs and targets.• The main task is to provide experience, knowledge and skills to deliver consumer collection services to assigned employer's clients.• Responsible for maintaining appropriate and comprehensive records of all customer and debt management discussions on the relevant collections database in line with current procedures.• Responsible for resolving issues/disputes raised by customers promptly and escalating sensitive data to the line manager.• Responsible for handling inbound and outbound calls either manually or via the automated Dialler system.• Responsible for processing data concerning account management, which implies negotiation, understanding, decision-making, analysis and good communication skills.• Actively participate in all aspects of training and be accountable for their personal development and objectives.• Ensure that all company policies and processes on collection and quality are followed at all times, to guarantee accurate, objective and polite conduct and comply with all laws and regulations that apply to this industry in their different jurisdictions where applicable.Additional responsibilities may be added as the needs of the business change and expand. Qualification and experience: To qualify for this role you must: • Be an excellent negotiator, with a confident telephone manner• Have one year of collections experience, in a financial institution or related environment.• Be prepared to work flexible shifts, including a minimum of two late shifts per week during the operational hours of 8am -8pm• Have previous experience of working in a high-volume environment.• Be able to demonstrate competence in using Microsoft Office and collections management systems.• Have previous experience from working in a performance-driven environment• Be able to analyse results and make decisions based on facts and figures.• Have good interpersonal skills (both written and oral)• Take ownership for quality, competence, and results. Desirable skills: • Have excellent communication skills• Have a positive and friendly attitude towards customers and colleagues• Be receptive to feedback and change• Ability to work well under pressure.• Provide attention to detail.• Be service-orientated.• Be proactive.• Be highly flexible and welcome change/improvements. Working Hours: Employee needs to be flexible during the operational hours of 8am - 8pm, Monday - Friday (37 hours per week.) Shifts will include two late shifts per week.To apply for this exciting opportunity within our friendly team please send us your C.V. now.
Financial Assistance - Collections Specialist Advisor (Customer Service).No previous knowledge or experience is required. Your integrity, problem solving and empathy are all Barclays needs.PAYE only.Initial Length: 6-months (with the potential to extend)Barclays Bank is looking for an Advisor to join the Financial Assistance team on a contract basis to support its first class customer experience. You will be helping customers who are in financial difficulty with repayment solutions in a way that is manageable for them. Impacting their lives in these critical times.This is an amazing opportunity to learn new skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.How are you going to help Barclays' customers?Listen to customers and understand their needs in order to tailor repayment solutions, whilst ensuring the right outcome for allEnsure vulnerable customers are identified and supported appropriatelyAct with integrity as the first line of defence to protect the customer and Barclays' reputation Address and, where appropriate, escalate issues and challenges to the Team Leader to achieve the best possible outcome in line with regulation, Barclays policy and best practice Help identify ideas for improvements that might help our customers better Have attention to detail to ensure that a customer's records and needs are accurately up to dateYou will enjoy this role if you are…An empathic listener who can connect and establish meaningful relationships via telephoneA problem solverResilient and able to cope in a fast-paced environment A proactive thinker with strong communication skills Strong in computer literacy Ability to navigate multiple systems Strong in numeracy and literacy skills A real team playerWhere will you be working?Northampton or ManchesterAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.If you are interested in applying, please submit your application online. If you require an alternative method of applying, please send an email to .
Nov 17, 2020
Full time
Financial Assistance - Collections Specialist Advisor (Customer Service).No previous knowledge or experience is required. Your integrity, problem solving and empathy are all Barclays needs.PAYE only.Initial Length: 6-months (with the potential to extend)Barclays Bank is looking for an Advisor to join the Financial Assistance team on a contract basis to support its first class customer experience. You will be helping customers who are in financial difficulty with repayment solutions in a way that is manageable for them. Impacting their lives in these critical times.This is an amazing opportunity to learn new skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.How are you going to help Barclays' customers?Listen to customers and understand their needs in order to tailor repayment solutions, whilst ensuring the right outcome for allEnsure vulnerable customers are identified and supported appropriatelyAct with integrity as the first line of defence to protect the customer and Barclays' reputation Address and, where appropriate, escalate issues and challenges to the Team Leader to achieve the best possible outcome in line with regulation, Barclays policy and best practice Help identify ideas for improvements that might help our customers better Have attention to detail to ensure that a customer's records and needs are accurately up to dateYou will enjoy this role if you are…An empathic listener who can connect and establish meaningful relationships via telephoneA problem solverResilient and able to cope in a fast-paced environment A proactive thinker with strong communication skills Strong in computer literacy Ability to navigate multiple systems Strong in numeracy and literacy skills A real team playerWhere will you be working?Northampton or ManchesterAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.If you are interested in applying, please submit your application online. If you require an alternative method of applying, please send an email to .
Financial Assistance - Collections Specialist Advisor (Customer Service).No previous knowledge or experience is required. Your integrity, problem solving and empathy are all Barclays needs.PAYE only.Initial Length: 6-months (with the potential to extend)Barclays Bank is looking for an Advisor to join the Financial Assistance team on a contract basis to support its first class customer experience. You will be helping customers who are in financial difficulty with repayment solutions in a way that is manageable for them. Impacting their lives in these critical times.This is an amazing opportunity to learn new skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.How are you going to help Barclays' customers?Listen to customers and understand their needs in order to tailor repayment solutions, whilst ensuring the right outcome for allEnsure vulnerable customers are identified and supported appropriatelyAct with integrity as the first line of defence to protect the customer and Barclays' reputation Address and, where appropriate, escalate issues and challenges to the Team Leader to achieve the best possible outcome in line with regulation, Barclays policy and best practice Help identify ideas for improvements that might help our customers better Have attention to detail to ensure that a customer's records and needs are accurately up to dateYou will enjoy this role if you are…An empathic listener who can connect and establish meaningful relationships via telephoneA problem solverResilient and able to cope in a fast-paced environment A proactive thinker with strong communication skills Strong in computer literacy Ability to navigate multiple systems Strong in numeracy and literacy skills A real team playerWhere will you be working?Northampton or ManchesterAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.If you are interested in applying, please submit your application online. If you require an alternative method of applying, please send an email to .
Nov 17, 2020
Full time
Financial Assistance - Collections Specialist Advisor (Customer Service).No previous knowledge or experience is required. Your integrity, problem solving and empathy are all Barclays needs.PAYE only.Initial Length: 6-months (with the potential to extend)Barclays Bank is looking for an Advisor to join the Financial Assistance team on a contract basis to support its first class customer experience. You will be helping customers who are in financial difficulty with repayment solutions in a way that is manageable for them. Impacting their lives in these critical times.This is an amazing opportunity to learn new skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.How are you going to help Barclays' customers?Listen to customers and understand their needs in order to tailor repayment solutions, whilst ensuring the right outcome for allEnsure vulnerable customers are identified and supported appropriatelyAct with integrity as the first line of defence to protect the customer and Barclays' reputation Address and, where appropriate, escalate issues and challenges to the Team Leader to achieve the best possible outcome in line with regulation, Barclays policy and best practice Help identify ideas for improvements that might help our customers better Have attention to detail to ensure that a customer's records and needs are accurately up to dateYou will enjoy this role if you are…An empathic listener who can connect and establish meaningful relationships via telephoneA problem solverResilient and able to cope in a fast-paced environment A proactive thinker with strong communication skills Strong in computer literacy Ability to navigate multiple systems Strong in numeracy and literacy skills A real team playerWhere will you be working?Northampton or ManchesterAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.If you are interested in applying, please submit your application online. If you require an alternative method of applying, please send an email to .
Financial Assistance - Collections Specialist Advisor (Customer Service).No previous knowledge or experience is required. Your integrity, problem solving and empathy are all Barclays needs.PAYE only.Initial Length: 6-months (with the potential to extend)Barclays Bank is looking for an Advisor to join the Financial Assistance team on a contract basis to support its first class customer experience. You will be helping customers who are in financial difficulty with repayment solutions in a way that is manageable for them. Impacting their lives in these critical times.This is an amazing opportunity to learn new skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.How are you going to help Barclays' customers?Listen to customers and understand their needs in order to tailor repayment solutions, whilst ensuring the right outcome for allEnsure vulnerable customers are identified and supported appropriatelyAct with integrity as the first line of defence to protect the customer and Barclays' reputation Address and, where appropriate, escalate issues and challenges to the Team Leader to achieve the best possible outcome in line with regulation, Barclays policy and best practice Help identify ideas for improvements that might help our customers better Have attention to detail to ensure that a customer's records and needs are accurately up to dateYou will enjoy this role if you are…An empathic listener who can connect and establish meaningful relationships via telephoneA problem solverResilient and able to cope in a fast-paced environment A proactive thinker with strong communication skills Strong in computer literacy Ability to navigate multiple systems Strong in numeracy and literacy skills A real team playerWhere will you be working?Northampton or ManchesterAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.If you are interested in applying, please submit your application online. If you require an alternative method of applying, please send an email to .
Nov 17, 2020
Full time
Financial Assistance - Collections Specialist Advisor (Customer Service).No previous knowledge or experience is required. Your integrity, problem solving and empathy are all Barclays needs.PAYE only.Initial Length: 6-months (with the potential to extend)Barclays Bank is looking for an Advisor to join the Financial Assistance team on a contract basis to support its first class customer experience. You will be helping customers who are in financial difficulty with repayment solutions in a way that is manageable for them. Impacting their lives in these critical times.This is an amazing opportunity to learn new skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.How are you going to help Barclays' customers?Listen to customers and understand their needs in order to tailor repayment solutions, whilst ensuring the right outcome for allEnsure vulnerable customers are identified and supported appropriatelyAct with integrity as the first line of defence to protect the customer and Barclays' reputation Address and, where appropriate, escalate issues and challenges to the Team Leader to achieve the best possible outcome in line with regulation, Barclays policy and best practice Help identify ideas for improvements that might help our customers better Have attention to detail to ensure that a customer's records and needs are accurately up to dateYou will enjoy this role if you are…An empathic listener who can connect and establish meaningful relationships via telephoneA problem solverResilient and able to cope in a fast-paced environment A proactive thinker with strong communication skills Strong in computer literacy Ability to navigate multiple systems Strong in numeracy and literacy skills A real team playerWhere will you be working?Northampton or ManchesterAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.If you are interested in applying, please submit your application online. If you require an alternative method of applying, please send an email to .
Financial Assistance - Collections Specialist Advisor (Customer Service)Northampton or ManchesterPAYE onlyInitial Length: 6-months (with the potential to extend)Barclays Bank is looking for an Advisor to join the Financial Assistance team on a contract basis to support its first class customer experience. You will be helping customers who are in financial difficulty with repayment solutions in a way that is manageable for them. Impacting their lives in these critical times.No previous knowledge or experience is required. Your integrity, problem solving and empathy are all Barclays needs.This is an amazing opportunity to learn new skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.How are you going to help Barclays' customers?Listen to customers and understand their needs in order to tailor repayment solutions, whilst ensuring the right outcome for allEnsure vulnerable customers are identified and supported appropriatelyAct with integrity as the first line of defence to protect the customer and Barclays' reputation Address and, where appropriate, escalate issues and challenges to the Team Leader to achieve the best possible outcome in line with regulation, Barclays policy and best practice Help identify ideas for improvements that might help our customers better Have attention to detail to ensure that a customer's records and needs are accurately up to dateYou will enjoy this role if you are…An empathic listener who can connect and establish meaningful relationships via telephoneA problem solverResilient and able to cope in a fast-paced environment A proactive thinker with strong communication skills Strong in computer literacy Ability to navigate multiple systems Strong in numeracy and literacy skills A real team playerWhere will you be working?Northampton or ManchesterAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Our BenefitsOur customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays' key UK location from that advertised.Dynamic workingDynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility then please discuss this with the Hiring Manager.Our dynamic working programme has been set up to help Barclays colleagues achieve an optimal work/life balance. Arrangements we offer range from working at home and changing regular hours to taking career breaks. Our Dynamic Working initiatives support colleagues at all stages of their lives, helping them with parenthood, caring, further studies and hobbies.If you are interested in applying, please submit your application online. If you require an alternative method of applying, please send an email to .
Nov 16, 2020
Full time
Financial Assistance - Collections Specialist Advisor (Customer Service)Northampton or ManchesterPAYE onlyInitial Length: 6-months (with the potential to extend)Barclays Bank is looking for an Advisor to join the Financial Assistance team on a contract basis to support its first class customer experience. You will be helping customers who are in financial difficulty with repayment solutions in a way that is manageable for them. Impacting their lives in these critical times.No previous knowledge or experience is required. Your integrity, problem solving and empathy are all Barclays needs.This is an amazing opportunity to learn new skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.How are you going to help Barclays' customers?Listen to customers and understand their needs in order to tailor repayment solutions, whilst ensuring the right outcome for allEnsure vulnerable customers are identified and supported appropriatelyAct with integrity as the first line of defence to protect the customer and Barclays' reputation Address and, where appropriate, escalate issues and challenges to the Team Leader to achieve the best possible outcome in line with regulation, Barclays policy and best practice Help identify ideas for improvements that might help our customers better Have attention to detail to ensure that a customer's records and needs are accurately up to dateYou will enjoy this role if you are…An empathic listener who can connect and establish meaningful relationships via telephoneA problem solverResilient and able to cope in a fast-paced environment A proactive thinker with strong communication skills Strong in computer literacy Ability to navigate multiple systems Strong in numeracy and literacy skills A real team playerWhere will you be working?Northampton or ManchesterAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Our BenefitsOur customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays' key UK location from that advertised.Dynamic workingDynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility then please discuss this with the Hiring Manager.Our dynamic working programme has been set up to help Barclays colleagues achieve an optimal work/life balance. Arrangements we offer range from working at home and changing regular hours to taking career breaks. Our Dynamic Working initiatives support colleagues at all stages of their lives, helping them with parenthood, caring, further studies and hobbies.If you are interested in applying, please submit your application online. If you require an alternative method of applying, please send an email to .
Financial Assistance - Collections Specialist Advisor (Customer Service)Northampton or ManchesterPAYE onlyInitial Length: 6-months (with the potential to extend)Barclays Bank is looking for an Advisor to join the Financial Assistance team on a contract basis to support its first class customer experience. You will be helping customers who are in financial difficulty with repayment solutions in a way that is manageable for them. Impacting their lives in these critical times.No previous knowledge or experience is required. Your integrity, problem solving and empathy are all Barclays needs.This is an amazing opportunity to learn new skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.How are you going to help Barclays' customers?Listen to customers and understand their needs in order to tailor repayment solutions, whilst ensuring the right outcome for allEnsure vulnerable customers are identified and supported appropriatelyAct with integrity as the first line of defence to protect the customer and Barclays' reputation Address and, where appropriate, escalate issues and challenges to the Team Leader to achieve the best possible outcome in line with regulation, Barclays policy and best practice Help identify ideas for improvements that might help our customers better Have attention to detail to ensure that a customer's records and needs are accurately up to dateYou will enjoy this role if you are…An empathic listener who can connect and establish meaningful relationships via telephoneA problem solverResilient and able to cope in a fast-paced environment A proactive thinker with strong communication skills Strong in computer literacy Ability to navigate multiple systems Strong in numeracy and literacy skills A real team playerWhere will you be working?Northampton or ManchesterAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Our BenefitsOur customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays' key UK location from that advertised.Dynamic workingDynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility then please discuss this with the Hiring Manager.Our dynamic working programme has been set up to help Barclays colleagues achieve an optimal work/life balance. Arrangements we offer range from working at home and changing regular hours to taking career breaks. Our Dynamic Working initiatives support colleagues at all stages of their lives, helping them with parenthood, caring, further studies and hobbies.If you are interested in applying, please submit your application online. If you require an alternative method of applying, please send an email to .
Nov 16, 2020
Full time
Financial Assistance - Collections Specialist Advisor (Customer Service)Northampton or ManchesterPAYE onlyInitial Length: 6-months (with the potential to extend)Barclays Bank is looking for an Advisor to join the Financial Assistance team on a contract basis to support its first class customer experience. You will be helping customers who are in financial difficulty with repayment solutions in a way that is manageable for them. Impacting their lives in these critical times.No previous knowledge or experience is required. Your integrity, problem solving and empathy are all Barclays needs.This is an amazing opportunity to learn new skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.How are you going to help Barclays' customers?Listen to customers and understand their needs in order to tailor repayment solutions, whilst ensuring the right outcome for allEnsure vulnerable customers are identified and supported appropriatelyAct with integrity as the first line of defence to protect the customer and Barclays' reputation Address and, where appropriate, escalate issues and challenges to the Team Leader to achieve the best possible outcome in line with regulation, Barclays policy and best practice Help identify ideas for improvements that might help our customers better Have attention to detail to ensure that a customer's records and needs are accurately up to dateYou will enjoy this role if you are…An empathic listener who can connect and establish meaningful relationships via telephoneA problem solverResilient and able to cope in a fast-paced environment A proactive thinker with strong communication skills Strong in computer literacy Ability to navigate multiple systems Strong in numeracy and literacy skills A real team playerWhere will you be working?Northampton or ManchesterAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Our BenefitsOur customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays' key UK location from that advertised.Dynamic workingDynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility then please discuss this with the Hiring Manager.Our dynamic working programme has been set up to help Barclays colleagues achieve an optimal work/life balance. Arrangements we offer range from working at home and changing regular hours to taking career breaks. Our Dynamic Working initiatives support colleagues at all stages of their lives, helping them with parenthood, caring, further studies and hobbies.If you are interested in applying, please submit your application online. If you require an alternative method of applying, please send an email to .