There's an opportunity for a Dynamics 365 Power Platform Developer at an international sales organisation based in Central London. The company is undergoing a massive digital transformation with a change of their global CRM system to Microsoft. The developer will be involved in building power platform customisation, designing solutions, business rules implementation, Scripting. This person will be someone who is comfortable in taking ownership of projects, developing multi-step solutions, working in an intense environment and speaking to high-level seniors. Needed: Power Platform development Dynamics 365 Sales PL 600 or PL 900 certification Customisation experience Proof of completing solution project independently Desirable: Dynamics 365 Finance and Operations experience Offered: Salary up to £65,000 10% bonus Remote arrangement Great opportunities for training and development If interested, please apply or email me. Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy
Apr 29, 2024
Full time
There's an opportunity for a Dynamics 365 Power Platform Developer at an international sales organisation based in Central London. The company is undergoing a massive digital transformation with a change of their global CRM system to Microsoft. The developer will be involved in building power platform customisation, designing solutions, business rules implementation, Scripting. This person will be someone who is comfortable in taking ownership of projects, developing multi-step solutions, working in an intense environment and speaking to high-level seniors. Needed: Power Platform development Dynamics 365 Sales PL 600 or PL 900 certification Customisation experience Proof of completing solution project independently Desirable: Dynamics 365 Finance and Operations experience Offered: Salary up to £65,000 10% bonus Remote arrangement Great opportunities for training and development If interested, please apply or email me. Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy
Job Title: Power Platform Developer Location: Manchester Package: Up to £50,000 + Benefits Type: Permanent Sanderson Recruitment is currently recruiting for a Power Platform Developer on behalf of our leading engineering services client based in Manchester. Company Overview: Our client stands as a distinguished leader in the engineering services sector, boasting over 160 years of excellence and success. With a global presence spanning across 20 countries, they specialise in a wide range of services, from meticulous testing and thorough inspection to rigorous certification processes. Embracing growth and innovation, they have seamlessly integrated top-tier risk management businesses into their operations. Privately backed by equity, they possess the agility and support to evolve rapidly, positioning themselves as industry front runners. The Role: My client is on the lookout for a skilled Power Platform Developer, with expertise in C# & .NET to join their vibrant technology team which is a leading organisation poised for growth. In this pivotal role, you'll have the opportunity to immerse yourself in Microsoft technologies, particularly within the Power Platform sphere, while collaborating closely with the team on software development projects. Your expertise in C# development, ideally from a commercial background, will be key as you contribute to enhancing their suite of Power Platform applications and utilities, fostering impactful solutions to address our evolving business needs. As part of their Microsoft-centric environment, you'll engage with a range of core systems including Dynamics 365 CE, Dynamics 365 Finance, and Office 365, alongside bespoke Azure services and portals. With a focus on driving innovation and continuous improvement, you'll play a key role in leading the development of new applications and supporting existing ones, all while championing effective communication with business users and mentoring junior developers. If you're passionate about leveraging technology to enhance customer services, streamline operations, and thrive in a collaborative, forward-thinking environment, my client will be a perfect match. Essential Requirements: To thrive in this role, candidates must possess: Minimum 2 years of C# development experience within the .NET framework. Proficiency in DevOps processes, practices, and tools such as GIT for application delivery, particularly in Azure deployment. Experience in Power Platform app development, especially Power Apps and Power Automate. Proven ability to collaborate with business users to capture requirements and translate them into solutions. Familiarity with Agile/Scrum methodologies. Proficiency in web services such as REST, APIs, and external integrations. Experience with Front End technologies such as HTML, CSS, and JavaScript is desirable. Strong interest in staying updated on emerging technology trends, particularly in Microsoft technology. Excellent verbal and written communication skills. Exceptional problem-solving and analytical abilities. Demonstrated ability to work effectively in teams while being a self-starter. Qualifications & Training: Desirable but not essential: Microsoft CRM/365 technical certifications. Desirable but not essential: Degree (or equivalent Level 6 qualification) in Computer Science, Mathematics, Physics, or related technical subject.
Apr 29, 2024
Full time
Job Title: Power Platform Developer Location: Manchester Package: Up to £50,000 + Benefits Type: Permanent Sanderson Recruitment is currently recruiting for a Power Platform Developer on behalf of our leading engineering services client based in Manchester. Company Overview: Our client stands as a distinguished leader in the engineering services sector, boasting over 160 years of excellence and success. With a global presence spanning across 20 countries, they specialise in a wide range of services, from meticulous testing and thorough inspection to rigorous certification processes. Embracing growth and innovation, they have seamlessly integrated top-tier risk management businesses into their operations. Privately backed by equity, they possess the agility and support to evolve rapidly, positioning themselves as industry front runners. The Role: My client is on the lookout for a skilled Power Platform Developer, with expertise in C# & .NET to join their vibrant technology team which is a leading organisation poised for growth. In this pivotal role, you'll have the opportunity to immerse yourself in Microsoft technologies, particularly within the Power Platform sphere, while collaborating closely with the team on software development projects. Your expertise in C# development, ideally from a commercial background, will be key as you contribute to enhancing their suite of Power Platform applications and utilities, fostering impactful solutions to address our evolving business needs. As part of their Microsoft-centric environment, you'll engage with a range of core systems including Dynamics 365 CE, Dynamics 365 Finance, and Office 365, alongside bespoke Azure services and portals. With a focus on driving innovation and continuous improvement, you'll play a key role in leading the development of new applications and supporting existing ones, all while championing effective communication with business users and mentoring junior developers. If you're passionate about leveraging technology to enhance customer services, streamline operations, and thrive in a collaborative, forward-thinking environment, my client will be a perfect match. Essential Requirements: To thrive in this role, candidates must possess: Minimum 2 years of C# development experience within the .NET framework. Proficiency in DevOps processes, practices, and tools such as GIT for application delivery, particularly in Azure deployment. Experience in Power Platform app development, especially Power Apps and Power Automate. Proven ability to collaborate with business users to capture requirements and translate them into solutions. Familiarity with Agile/Scrum methodologies. Proficiency in web services such as REST, APIs, and external integrations. Experience with Front End technologies such as HTML, CSS, and JavaScript is desirable. Strong interest in staying updated on emerging technology trends, particularly in Microsoft technology. Excellent verbal and written communication skills. Exceptional problem-solving and analytical abilities. Demonstrated ability to work effectively in teams while being a self-starter. Qualifications & Training: Desirable but not essential: Microsoft CRM/365 technical certifications. Desirable but not essential: Degree (or equivalent Level 6 qualification) in Computer Science, Mathematics, Physics, or related technical subject.
THE WALLACE COLLECTION The Wallace Collection is a national museum housing unsurpassed masterpieces of painting, sculpture, furniture, arms and armour, and porcelain. Built over the 18th and 19th centuries by the Marquesses of Hertford and Sir Richard Wallace, it is one of the finest and most celebrated collections in the world. The Collection was given to the British Nation in 1897 by Lady Wallace, so that it could be kept together and enjoyed by generations of visitors. It was an astonishing bequest and one of the greatest gifts of artworks ever to be transferred into public ownership. Today, we care for the collection through research and conservation, and preserve it for future generations. Our aim is to share the collection with as broad an audience as possible. We are a non-departmental public body of the Department for Culture, Media and Sport (DCMS). We are also a charity exempt from registration under the Charities Act of 2011. Our Director is Dr Xavier Bray. He is supported by a Board of Trustees appointed by the Prime Minister. SALARY In the range of between £30,000 and £34,000 per annum dependent on skills and experience. LOCATION The Wallace Collection, Hertford House, Manchester Square, London, W1U 3BN. OUR PRIORITIES The Collection is committed to providing access to as wide a public as possible and to helping visitors engage with this diversity. Our goal is to create a place of understanding, cultural pluralism, curiosity and learning. To do this, we plan to create a world-class visitor experience for all ages which stimulates engagement with our collection through a new programme of exhibitions, major gallery refurbishments and an enhanced and expanded digital presence. Our strategic priorities are to: To maintain, research and preserve the Collection for future generations; To broaden and deepen visitor engagement, connecting with audiences onsite and digitally; To build and support a strong exhibition programme; To lay a strong financial foundation for the future; and To embark upon a Masterplan programme to transform the museum. OVERALL PURPOSE THE ROLE The Development Department's key purpose is to increase the generation of income in order to enable the Collection to achieve its core aims and sustain and increase the supporter base of the museum. Alongside a fundraising revenue income target, the Development Department is seeking to raise funds to create an endowment for the Collection (to reach a £20 million target) and to complete the museum's Masterplan of capital works. The Development Officer: Trusts and Foundations role is to assist the department in delivering the revenue and capital targets. Funding from charitable trusts and foundations is essential to the museum. Excellent communication skills and a clear, concise and inspirational writing style when conveying the Collection's aims and ambitions to potential funders will be key to this role. Supporter care and stewardship also play an important part of the position. Working closely with all departments at the museum and effective internal communication will be crucial for the success of the post holder. This role reports to the Development Manager. KEY RESPONSIBILITIES Fundraising and Stewardship: To steward and maintain our existing relationships, writing detailed and engaging reports to the Collection's current supporters. To research trusts and foundations (personal foundations and corporate foundations), both in the UK and abroad, who may not have supported the Collection before or have lapsed in their support. To manage key relationships with charitable trusts & foundations, delivering proposals and budgets from conception to application, and providing all follow-up and reporting, including delivery of benefits and appropriate acknowledgment. To be responsible for grant approvals, crediting obligations, progress monitoring and deadlines. To fully understand the organisation's activities and build compelling, specific cases for support for grant applications, proposals and reports. To analyse wider sector trends and giving patterns. Finance and Administration: To maintain up-to-date records of correspondence with all trusts, foundations, and prospects and ensure the highest standards of data capture are maintained on Microsoft Dynamics 365. This includes, but is not limited to, information on giving history, interest, relationships, contacts, applications, etc. To work with the Development Assistant in order to maintain high standards in financial processes and recordkeeping, processing payments and storing personal data in a way that is consistent with GDPR and other relevant legislation and best practice. To assist the Department in constructing donor pipelines, reports and lists on the CRM (Microsoft Dynamics). To support the prompt and efficient administration of gifts and the thanking of key contacts (both from the Director and the Board). Other: To participate in any way that the Director of Development or Development Manager requires to fulfil the key responsibilities for the department. To communicate clearly and effectively internally and externally, and to foster transparent and excellent relationships with other departments at the Collection. To assist in out-of-office or after-hours activities and events as required. PERSON SPECIFICATION Essential: Exceptional communicator and writer with an excellent eye for detail. Ability to manage and prioritise a busy workload and to think proactively. High standards of presentation, ability to keep calm under pressure and a pragmatic, problem-solving mindset. A collaborator with strong experience of working in partnership with a wide variety of internal and/ or external stakeholders. Advanced knowledge of Microsoft Office and databases. Strong numerical literacy. Enthusiasm and passion for the Wallace Collection. Friendly and flexible attitude; enjoys working as part of a team. Desirable Experience of working in the charitable or arts sector, ideally in a similar role. HOW TO APPLY Please complete the Application Form, and the Equal Opportunities Monitoring Form, following the links provided on our website. Please note the equal opportunities form is used for monitoring purposes only and does not form part of the selection process. Both forms should be emailed by midnight 05/05/2024. Please note late applications or applications via a CV will not be considered. Interviews for the role will take place on week commencing, 13/05/2024. Candidates who have been shortlisted for interview will be contacted after the closing date. Due to the large number of applications we receive, it will not be possible to contact or give feedback to candidates who have not been shortlisted for interview. Start date: June 2024 Appointment to the role is subject to a satisfactory Basic Disclosure check. The Wallace Collection is an equal opportunities employer and welcomes applications from all sections of the community.
Apr 29, 2024
Full time
THE WALLACE COLLECTION The Wallace Collection is a national museum housing unsurpassed masterpieces of painting, sculpture, furniture, arms and armour, and porcelain. Built over the 18th and 19th centuries by the Marquesses of Hertford and Sir Richard Wallace, it is one of the finest and most celebrated collections in the world. The Collection was given to the British Nation in 1897 by Lady Wallace, so that it could be kept together and enjoyed by generations of visitors. It was an astonishing bequest and one of the greatest gifts of artworks ever to be transferred into public ownership. Today, we care for the collection through research and conservation, and preserve it for future generations. Our aim is to share the collection with as broad an audience as possible. We are a non-departmental public body of the Department for Culture, Media and Sport (DCMS). We are also a charity exempt from registration under the Charities Act of 2011. Our Director is Dr Xavier Bray. He is supported by a Board of Trustees appointed by the Prime Minister. SALARY In the range of between £30,000 and £34,000 per annum dependent on skills and experience. LOCATION The Wallace Collection, Hertford House, Manchester Square, London, W1U 3BN. OUR PRIORITIES The Collection is committed to providing access to as wide a public as possible and to helping visitors engage with this diversity. Our goal is to create a place of understanding, cultural pluralism, curiosity and learning. To do this, we plan to create a world-class visitor experience for all ages which stimulates engagement with our collection through a new programme of exhibitions, major gallery refurbishments and an enhanced and expanded digital presence. Our strategic priorities are to: To maintain, research and preserve the Collection for future generations; To broaden and deepen visitor engagement, connecting with audiences onsite and digitally; To build and support a strong exhibition programme; To lay a strong financial foundation for the future; and To embark upon a Masterplan programme to transform the museum. OVERALL PURPOSE THE ROLE The Development Department's key purpose is to increase the generation of income in order to enable the Collection to achieve its core aims and sustain and increase the supporter base of the museum. Alongside a fundraising revenue income target, the Development Department is seeking to raise funds to create an endowment for the Collection (to reach a £20 million target) and to complete the museum's Masterplan of capital works. The Development Officer: Trusts and Foundations role is to assist the department in delivering the revenue and capital targets. Funding from charitable trusts and foundations is essential to the museum. Excellent communication skills and a clear, concise and inspirational writing style when conveying the Collection's aims and ambitions to potential funders will be key to this role. Supporter care and stewardship also play an important part of the position. Working closely with all departments at the museum and effective internal communication will be crucial for the success of the post holder. This role reports to the Development Manager. KEY RESPONSIBILITIES Fundraising and Stewardship: To steward and maintain our existing relationships, writing detailed and engaging reports to the Collection's current supporters. To research trusts and foundations (personal foundations and corporate foundations), both in the UK and abroad, who may not have supported the Collection before or have lapsed in their support. To manage key relationships with charitable trusts & foundations, delivering proposals and budgets from conception to application, and providing all follow-up and reporting, including delivery of benefits and appropriate acknowledgment. To be responsible for grant approvals, crediting obligations, progress monitoring and deadlines. To fully understand the organisation's activities and build compelling, specific cases for support for grant applications, proposals and reports. To analyse wider sector trends and giving patterns. Finance and Administration: To maintain up-to-date records of correspondence with all trusts, foundations, and prospects and ensure the highest standards of data capture are maintained on Microsoft Dynamics 365. This includes, but is not limited to, information on giving history, interest, relationships, contacts, applications, etc. To work with the Development Assistant in order to maintain high standards in financial processes and recordkeeping, processing payments and storing personal data in a way that is consistent with GDPR and other relevant legislation and best practice. To assist the Department in constructing donor pipelines, reports and lists on the CRM (Microsoft Dynamics). To support the prompt and efficient administration of gifts and the thanking of key contacts (both from the Director and the Board). Other: To participate in any way that the Director of Development or Development Manager requires to fulfil the key responsibilities for the department. To communicate clearly and effectively internally and externally, and to foster transparent and excellent relationships with other departments at the Collection. To assist in out-of-office or after-hours activities and events as required. PERSON SPECIFICATION Essential: Exceptional communicator and writer with an excellent eye for detail. Ability to manage and prioritise a busy workload and to think proactively. High standards of presentation, ability to keep calm under pressure and a pragmatic, problem-solving mindset. A collaborator with strong experience of working in partnership with a wide variety of internal and/ or external stakeholders. Advanced knowledge of Microsoft Office and databases. Strong numerical literacy. Enthusiasm and passion for the Wallace Collection. Friendly and flexible attitude; enjoys working as part of a team. Desirable Experience of working in the charitable or arts sector, ideally in a similar role. HOW TO APPLY Please complete the Application Form, and the Equal Opportunities Monitoring Form, following the links provided on our website. Please note the equal opportunities form is used for monitoring purposes only and does not form part of the selection process. Both forms should be emailed by midnight 05/05/2024. Please note late applications or applications via a CV will not be considered. Interviews for the role will take place on week commencing, 13/05/2024. Candidates who have been shortlisted for interview will be contacted after the closing date. Due to the large number of applications we receive, it will not be possible to contact or give feedback to candidates who have not been shortlisted for interview. Start date: June 2024 Appointment to the role is subject to a satisfactory Basic Disclosure check. The Wallace Collection is an equal opportunities employer and welcomes applications from all sections of the community.
About The Role Role Overview: The role is responsible for managing the Field Service Engineers (FSE's) resource diary. Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm based in the office. Key Responsibilities: Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Ensure all procedures are followed, along with monitoring the engineer's response to service calls received during the course of their duties Ensure that any complaints received are dealt with in a professional manner and all actions taken reported to relevant Management Carry out any other duties as requested by Management Highlight any Training requirements for Engineers Booking of engineering resource / Logistics / Travel Raising of accurate escalations in a timely manner Relationship management with the FSE's. Weekly Touch-point meetings, reports and chairing of conference calls. Desirable Skills: Experience of incident based ticketing systems Working closely with the Customer Service Manager to develop process and best practice. Experience of CRM systems, (desirable to be Microsoft Dynamics) Experience of SAP (desirable) Experience of working in an AV / VC technology arena Previous Customer Service experience About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Apr 28, 2024
Full time
About The Role Role Overview: The role is responsible for managing the Field Service Engineers (FSE's) resource diary. Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm based in the office. Key Responsibilities: Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Ensure all procedures are followed, along with monitoring the engineer's response to service calls received during the course of their duties Ensure that any complaints received are dealt with in a professional manner and all actions taken reported to relevant Management Carry out any other duties as requested by Management Highlight any Training requirements for Engineers Booking of engineering resource / Logistics / Travel Raising of accurate escalations in a timely manner Relationship management with the FSE's. Weekly Touch-point meetings, reports and chairing of conference calls. Desirable Skills: Experience of incident based ticketing systems Working closely with the Customer Service Manager to develop process and best practice. Experience of CRM systems, (desirable to be Microsoft Dynamics) Experience of SAP (desirable) Experience of working in an AV / VC technology arena Previous Customer Service experience About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We welcome applications from candidates who meet some but not all of the criteria listed below. Job Purpose: We're currently looking for a D365 CRM Developer. This position sits within our IT Team. We have offices in both Glasgow and London and will consider any UK based candidate. We can offer both hybrid and remote working options. The D365 CRM Developer is a technical professional within Enterprise Services Platform CoE team, with specific responsibility for the delivery of service improvement activity on the Dynamics 365 CE services in project and business settings. The D365 CRM Developer will require a good understanding of the product and how it fits within the wider ACCA technology landscape and D365 production and delivery process. The work will be delivered using our continuous delivery methodology work across IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules. Support Digital Transformation deployment, go live, service introduction and post go live activities. Develop custom plugins, workflows, Power Automate flows, and JavaScript to extend D365 CE functionality with an ability to write efficient reusable, and well-documented code. Integrate D365 CE with other applications and systems using tools like Azure Logic Apps, Power Automate, and custom APIs. Develop the Dynamics 365 environment to enable the successful delivery of ACCA's Digital Transformation and IT's target operating model. Manage and control D365 CE release process working closely with service providers as well as Digital Transformation. Provide ongoing support and maintenance for D365 CE applications, troubleshoot issues, and implement fixes and enhancements. Assist in data migration tasks, ensuring accurate and secure transfer of data from legacy systems to D365 CE Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions. Stay updated with the latest D365 CE features and updates. Evaluate and implement upgrades and enhancements to improve system performance and functionality. Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise. Define Dynamics 365 through the application of best practise and industry standards including Microsoft Well Architected Framework, security controls and global data residency legislation, whilst nurturing and supporting our business during their transition to the technology from legacy services The Person In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation. Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and Power Platform, Unified Service Desk (USD), SQL Server Reporting Services (SSRS), SSIS packages development and Azure Cloud and integration. Proficiency in developing plugins, Power Automate flows, Power Apps, Power Portal using Power Pages and Power BI. Knowledge of creating and utilising web resources for implementing custom UI components and scrips within Dynamics 365 CE. Experience in developing Azure services, including data migration and integration services to connect Dynamics 365 CE with other applications and services. Experience of shaping and delivering Dynamics 365 service improvements and ongoing management working across business functions and vendors. Experience of working in organisations undergoing significant transformation. Experience of software lifecycle implementation methodologies and release processes with version control for managing source code and collaborative development. Ability to create technical documentation, including design specification, test plans, and user guides. Experience of working across IT towers and business departments to gather requirements and deliver service improvements. Able to demonstrate a clear understanding of detailed technical concepts and to apply this understanding to everyday business problems. Proficiency in testing and debugging customisations to ensure they meet the specified requirements and do not adversely impact the system. Excellent analytical and problem-solving skills, with ability to think laterally and conceptually. Our Benefits We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees. Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
Apr 27, 2024
Full time
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We welcome applications from candidates who meet some but not all of the criteria listed below. Job Purpose: We're currently looking for a D365 CRM Developer. This position sits within our IT Team. We have offices in both Glasgow and London and will consider any UK based candidate. We can offer both hybrid and remote working options. The D365 CRM Developer is a technical professional within Enterprise Services Platform CoE team, with specific responsibility for the delivery of service improvement activity on the Dynamics 365 CE services in project and business settings. The D365 CRM Developer will require a good understanding of the product and how it fits within the wider ACCA technology landscape and D365 production and delivery process. The work will be delivered using our continuous delivery methodology work across IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules. Support Digital Transformation deployment, go live, service introduction and post go live activities. Develop custom plugins, workflows, Power Automate flows, and JavaScript to extend D365 CE functionality with an ability to write efficient reusable, and well-documented code. Integrate D365 CE with other applications and systems using tools like Azure Logic Apps, Power Automate, and custom APIs. Develop the Dynamics 365 environment to enable the successful delivery of ACCA's Digital Transformation and IT's target operating model. Manage and control D365 CE release process working closely with service providers as well as Digital Transformation. Provide ongoing support and maintenance for D365 CE applications, troubleshoot issues, and implement fixes and enhancements. Assist in data migration tasks, ensuring accurate and secure transfer of data from legacy systems to D365 CE Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions. Stay updated with the latest D365 CE features and updates. Evaluate and implement upgrades and enhancements to improve system performance and functionality. Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise. Define Dynamics 365 through the application of best practise and industry standards including Microsoft Well Architected Framework, security controls and global data residency legislation, whilst nurturing and supporting our business during their transition to the technology from legacy services The Person In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation. Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and Power Platform, Unified Service Desk (USD), SQL Server Reporting Services (SSRS), SSIS packages development and Azure Cloud and integration. Proficiency in developing plugins, Power Automate flows, Power Apps, Power Portal using Power Pages and Power BI. Knowledge of creating and utilising web resources for implementing custom UI components and scrips within Dynamics 365 CE. Experience in developing Azure services, including data migration and integration services to connect Dynamics 365 CE with other applications and services. Experience of shaping and delivering Dynamics 365 service improvements and ongoing management working across business functions and vendors. Experience of working in organisations undergoing significant transformation. Experience of software lifecycle implementation methodologies and release processes with version control for managing source code and collaborative development. Ability to create technical documentation, including design specification, test plans, and user guides. Experience of working across IT towers and business departments to gather requirements and deliver service improvements. Able to demonstrate a clear understanding of detailed technical concepts and to apply this understanding to everyday business problems. Proficiency in testing and debugging customisations to ensure they meet the specified requirements and do not adversely impact the system. Excellent analytical and problem-solving skills, with ability to think laterally and conceptually. Our Benefits We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees. Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
Cross functional CRM Consultant (Remote Working) required by a major property management company which have a presence throughout Europe, paying up to £60k. This position centres on adopting an agile mindset and requires technical skills in Power Automate, Dynamics 365 sales and excellent customer service. The Companies Head Office is based in Norwich but this is a remote position. Joining a multidisciplinary change management team, the Cross functional CRM Consultant will be required to develop solutions to automate daily operations. This role offers an opportunity to immerse yourself into the company's CRM systems and contribute to exciting projects. Requirements Conduct thorough testing of CRM solutions to ensure functionality, data integrity, and performance. Perform comprehensive testing of CRM solutions to verify functionality, data integrity, and performance. Tailor Microsoft Dynamics 365 CRM to fulfil particular business needs. Educate end-users on utilising Dynamics 365 CRM effectively. Offer continual support and resolve user inquiries. Handle data within Dynamics 365 CRM, including cleansing, migration, and integration with other systems. Manage user roles, security settings, and access controls. Integrate Dynamics 365 CRM with Microsoft 365 tools and third-party applications. Enable team collaboration through the utilisation of CRM data. Analyse existing business processes to identify opportunities for automation and enhancement. Essentials 3 Years + Experience of Dynamics 365 Expertise of the Microsoft 365 suite, including Dynamics, Power Platforms, SharePoint, Azure and Power BI. Excellent communication skills, written and verbal Degree educated Should you match the above requirements and looking to contribute to a forward thinking establishment, APPLY NOW!
Apr 26, 2024
Full time
Cross functional CRM Consultant (Remote Working) required by a major property management company which have a presence throughout Europe, paying up to £60k. This position centres on adopting an agile mindset and requires technical skills in Power Automate, Dynamics 365 sales and excellent customer service. The Companies Head Office is based in Norwich but this is a remote position. Joining a multidisciplinary change management team, the Cross functional CRM Consultant will be required to develop solutions to automate daily operations. This role offers an opportunity to immerse yourself into the company's CRM systems and contribute to exciting projects. Requirements Conduct thorough testing of CRM solutions to ensure functionality, data integrity, and performance. Perform comprehensive testing of CRM solutions to verify functionality, data integrity, and performance. Tailor Microsoft Dynamics 365 CRM to fulfil particular business needs. Educate end-users on utilising Dynamics 365 CRM effectively. Offer continual support and resolve user inquiries. Handle data within Dynamics 365 CRM, including cleansing, migration, and integration with other systems. Manage user roles, security settings, and access controls. Integrate Dynamics 365 CRM with Microsoft 365 tools and third-party applications. Enable team collaboration through the utilisation of CRM data. Analyse existing business processes to identify opportunities for automation and enhancement. Essentials 3 Years + Experience of Dynamics 365 Expertise of the Microsoft 365 suite, including Dynamics, Power Platforms, SharePoint, Azure and Power BI. Excellent communication skills, written and verbal Degree educated Should you match the above requirements and looking to contribute to a forward thinking establishment, APPLY NOW!
IT Training Manger Salary: 42,000 - 57,000 + Company benefits (Depending on experience) Location: Bristol - Hybrid Job type: Permanent The role: The aim of the role IT Training Manager is to develop the approach to IT Training and support the delivery of training on the main IT systems to all employees and new starters within the business. Key responsibilities include; developing an IT training strategy that identifies a training programme of business technologies, as well as delivering ongoing updates. The role requires engagement with internal stakeholders to scope, plan and create outstanding learning interventions, and ensure our training is credible, accurate, appropriate, and meets the needs of the business. The role is also responsible for contributing to all IT projects in an advisory capacity and to scheduling and deploying the rollout of training for new applications. The key person attributes required to fulfil this role include; excellent interpersonal skills with assertive and confident communication skills; emotional awareness; ability to read customers and team members and respond appropriately; creative; experience looking for new ways to keep training fresh and accessible with a natural approach to learning; ability to explain technical concepts in a simple way; experience undertaking self-learning of new or updated application software / business processes. Training is provided on a mix of bespoke business systems (developed in-house) alongside familiar off-the-shelf packages, such as Microsoft Office. Training combines functional instruction with guidance on processes and policies Staff networks are created and supported for peer support to share knowledge and experience of staff across the organisation Champions networks are formed and managed. Membership is encouraged to help as a way of spreading key IT messages and gathering feedback from our user base. IT induction is supported and contributed to, ongoing training needs are fulfilled, and new starter assistance is provided as required All IT training requests, bookings and training records are managed. Appropriate records of learner development and resource allocation are maintained. A range of supportive materials are produced and maintained including quick reference guides, video demos, and e-Learning modules for all of our applications. Demonstrations, application training / training resources (presentations, guides, handouts, videos etc) and skills transfer sessions regarding new and existing systems are prepared and delivered as required. Proactive support / floor walks / lunch & learn sessions / publication of top tips. Learners are supported and coached using learning technologies to deliver skills. Training / skills are transferred to other IT staff / service providers in relevant aspects of new applications (cascade training). Training is made as accessible as possible using a combination of face to face one-to- one and classroom delivery as well as Webinar lead sessions and e-learning. Users are supported with IT related questions; fields not only ad hoc queries, but also works with the IT Service Desk to publish helpful Tips, targeted at reducing Service Desk calls. Deals with application support calls referred via the service desk where hands on application support is required Works with the HR team to identify competency standards and address IT training needs to support the objectives of the IT strategy and ensure the organisation maximises the potential of its IT services and applications. Works with individuals and teams to maximise their use of IT systems and equipment. Training needs analyses are developed and managed Training programmes appropriate to the skills needed are designed, prepared and delivered. The learning environment and resources support learner needs. Course materials and other documents such as handouts, manuals, exercises, and e-learning materials are designed. Any external e-learning materials are sourced and managed. The effectiveness of training programmes and learning outcomes are evaluated. The learning environment and resources are prepared, including setting up IT equipment where appropriate. Technical Skills Proficient in the use of Microsoft Office products - i.e. Outlook, Word, Excel, PowerPoint. Has a deep understanding of Microsoft Office 365 and Microsoft Teams. training in Microsoft packages training in a CRM system ideally using Microsoft Dynamics Previous experience of eLearning authoring, particularly using Adobe Captivate, would be an advantage. Minimum of 3 year's demonstrable experience in IT training and support. Desirable qualifications: Formal training qualifications (in particular CIPD, TAP and MOS) or who can demonstrate equivalent experience. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 26, 2024
Full time
IT Training Manger Salary: 42,000 - 57,000 + Company benefits (Depending on experience) Location: Bristol - Hybrid Job type: Permanent The role: The aim of the role IT Training Manager is to develop the approach to IT Training and support the delivery of training on the main IT systems to all employees and new starters within the business. Key responsibilities include; developing an IT training strategy that identifies a training programme of business technologies, as well as delivering ongoing updates. The role requires engagement with internal stakeholders to scope, plan and create outstanding learning interventions, and ensure our training is credible, accurate, appropriate, and meets the needs of the business. The role is also responsible for contributing to all IT projects in an advisory capacity and to scheduling and deploying the rollout of training for new applications. The key person attributes required to fulfil this role include; excellent interpersonal skills with assertive and confident communication skills; emotional awareness; ability to read customers and team members and respond appropriately; creative; experience looking for new ways to keep training fresh and accessible with a natural approach to learning; ability to explain technical concepts in a simple way; experience undertaking self-learning of new or updated application software / business processes. Training is provided on a mix of bespoke business systems (developed in-house) alongside familiar off-the-shelf packages, such as Microsoft Office. Training combines functional instruction with guidance on processes and policies Staff networks are created and supported for peer support to share knowledge and experience of staff across the organisation Champions networks are formed and managed. Membership is encouraged to help as a way of spreading key IT messages and gathering feedback from our user base. IT induction is supported and contributed to, ongoing training needs are fulfilled, and new starter assistance is provided as required All IT training requests, bookings and training records are managed. Appropriate records of learner development and resource allocation are maintained. A range of supportive materials are produced and maintained including quick reference guides, video demos, and e-Learning modules for all of our applications. Demonstrations, application training / training resources (presentations, guides, handouts, videos etc) and skills transfer sessions regarding new and existing systems are prepared and delivered as required. Proactive support / floor walks / lunch & learn sessions / publication of top tips. Learners are supported and coached using learning technologies to deliver skills. Training / skills are transferred to other IT staff / service providers in relevant aspects of new applications (cascade training). Training is made as accessible as possible using a combination of face to face one-to- one and classroom delivery as well as Webinar lead sessions and e-learning. Users are supported with IT related questions; fields not only ad hoc queries, but also works with the IT Service Desk to publish helpful Tips, targeted at reducing Service Desk calls. Deals with application support calls referred via the service desk where hands on application support is required Works with the HR team to identify competency standards and address IT training needs to support the objectives of the IT strategy and ensure the organisation maximises the potential of its IT services and applications. Works with individuals and teams to maximise their use of IT systems and equipment. Training needs analyses are developed and managed Training programmes appropriate to the skills needed are designed, prepared and delivered. The learning environment and resources support learner needs. Course materials and other documents such as handouts, manuals, exercises, and e-learning materials are designed. Any external e-learning materials are sourced and managed. The effectiveness of training programmes and learning outcomes are evaluated. The learning environment and resources are prepared, including setting up IT equipment where appropriate. Technical Skills Proficient in the use of Microsoft Office products - i.e. Outlook, Word, Excel, PowerPoint. Has a deep understanding of Microsoft Office 365 and Microsoft Teams. training in Microsoft packages training in a CRM system ideally using Microsoft Dynamics Previous experience of eLearning authoring, particularly using Adobe Captivate, would be an advantage. Minimum of 3 year's demonstrable experience in IT training and support. Desirable qualifications: Formal training qualifications (in particular CIPD, TAP and MOS) or who can demonstrate equivalent experience. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an office based role in Egham, Surrey. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Single point of contact to meet the communication needs of key international customers. Management and ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between international customers and proAV suppliers. Booking of engineering resource / Logistics / Travel / Critical spares etc. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Engagement with other proAV departments. Weekly touch-point meeting, reports and chairing of conference calls. Person specification Accurate recording of calls and customer/contract requirements Effective action and follow-up of required activities A meticulous attention to detail Administration and organizational skills Commercial awareness Excellent customer relations and interpersonal skills Ability to take responsibility. Desirable skills Experience of incident-based ticketing systems Experience of CRM systems, (ideally Microsoft Dynamics) Experience of SAP Experience of working in an AV / UC technology arena Previous Customer Service experience About proAV proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Apr 26, 2024
Full time
Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an office based role in Egham, Surrey. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Single point of contact to meet the communication needs of key international customers. Management and ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between international customers and proAV suppliers. Booking of engineering resource / Logistics / Travel / Critical spares etc. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Engagement with other proAV departments. Weekly touch-point meeting, reports and chairing of conference calls. Person specification Accurate recording of calls and customer/contract requirements Effective action and follow-up of required activities A meticulous attention to detail Administration and organizational skills Commercial awareness Excellent customer relations and interpersonal skills Ability to take responsibility. Desirable skills Experience of incident-based ticketing systems Experience of CRM systems, (ideally Microsoft Dynamics) Experience of SAP Experience of working in an AV / UC technology arena Previous Customer Service experience About proAV proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
We currently have an exciting opportunity for an experienced individual to join our team as a CRM Technical Lead. You will join us working 35 hours per week, on a 24-month fixed-term contract basis and will be based remotely. In return you will receive a salary of up to £48,444 per annum plus excellent benefits. Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we ve improved the lives of millions of cats and transformed the way millions of people see and care for cats. Cats Protection is moving into an exciting stage in its digital transformation journey with the implementation of Microsoft Dynamics as its new Customer Relationship Management functionality. This role will be part of a core delivery team leading the charity through discovery and implementation of the system and work closely with the existing IT team. Responsibilities of our CRM Technical Lead: As our CRM Technical Lead you will be responsible for providing expertise on CRM software functionality, data management and IT business processes. You will ensure all assigned immediate development work, upgrades, and support requests are dealt with to agreed levels of service and customer satisfaction. Ultimately ensuring the non-functional requirements are delivered and supporting the delivery of functional requirements whilst supporting and assisting with other staff within the IT Applications team and across the IT department. What we re looking for in our CRM Technical Lead: - Recent or current knowledge and experience (within last three years) in dynamics 365 implementation as a technical lead, CRM and fundraising - essential - Experience in product ownership/leading CRM replacement projects or large process change - essential - Proven experience in stakeholder management, dealing confidently and persuasively with stakeholders - Exceptional communication skills and ability to deal with all departments across the organisation - Good knowledge and understanding of IT concepts and architectures and implementing and delivering IT services - Organised with good planning skills - Understanding of cloud hosting services What we can offer you: salary of up to £48,444 per annum plus excellent benefits generous annual leave entitlement life assurance scheme range of health benefits including private healthcare Employee Assistance Programme and more Through our values and behaviours we help people see the world through cats eyes. Together we can make a difference. Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Closing date: 6th May 2024 Virtual interview date: TBC Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. Please email (url removed) if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Apr 26, 2024
Contractor
We currently have an exciting opportunity for an experienced individual to join our team as a CRM Technical Lead. You will join us working 35 hours per week, on a 24-month fixed-term contract basis and will be based remotely. In return you will receive a salary of up to £48,444 per annum plus excellent benefits. Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we ve improved the lives of millions of cats and transformed the way millions of people see and care for cats. Cats Protection is moving into an exciting stage in its digital transformation journey with the implementation of Microsoft Dynamics as its new Customer Relationship Management functionality. This role will be part of a core delivery team leading the charity through discovery and implementation of the system and work closely with the existing IT team. Responsibilities of our CRM Technical Lead: As our CRM Technical Lead you will be responsible for providing expertise on CRM software functionality, data management and IT business processes. You will ensure all assigned immediate development work, upgrades, and support requests are dealt with to agreed levels of service and customer satisfaction. Ultimately ensuring the non-functional requirements are delivered and supporting the delivery of functional requirements whilst supporting and assisting with other staff within the IT Applications team and across the IT department. What we re looking for in our CRM Technical Lead: - Recent or current knowledge and experience (within last three years) in dynamics 365 implementation as a technical lead, CRM and fundraising - essential - Experience in product ownership/leading CRM replacement projects or large process change - essential - Proven experience in stakeholder management, dealing confidently and persuasively with stakeholders - Exceptional communication skills and ability to deal with all departments across the organisation - Good knowledge and understanding of IT concepts and architectures and implementing and delivering IT services - Organised with good planning skills - Understanding of cloud hosting services What we can offer you: salary of up to £48,444 per annum plus excellent benefits generous annual leave entitlement life assurance scheme range of health benefits including private healthcare Employee Assistance Programme and more Through our values and behaviours we help people see the world through cats eyes. Together we can make a difference. Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Closing date: 6th May 2024 Virtual interview date: TBC Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. Please email (url removed) if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Deerfoot IT Resources Ltd is working with a client looking for a Microsoft Dynamics 365 CRM Solution Architect. This is a remote hybrid role with occasional visits to client sites in London, Manchester and Edinburgh. It comes with a generous salary of 70k- 100k pa and many excellent benefits. As a Microsoft Dynamics 365 CRM Solution Architect, you will nurture needs and deliver Microsoft Business Applications solutions for existing and prospective clients. You will work with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. In your first few weeks in this Microsoft Dynamics 365 CRM Solution Architect role, you can expect to: Advise customers on the fit of Microsoft Dynamics to their environment, infrastructure, functional and non-functional needs, and compliance requirements Direct the architecture and technical design of Dynamics 365 CE Sales, Service and Marketing solutions, Power Platform and Field Services Interface with BAs, SME end-users and functional leads to ensure architecture and design meet their needs Guide the design of the Dynamics functional and technical teams on the project To apply for this Microsoft Dynamics 365 CRM Solution Architect role, you will need experience in the Microsoft stack with experience working as a Technical Consultant or Architect in Microsoft 365 CE (CRM) and Dynamics for marketing . You will also require the following: An understanding of Microsoft s365 CE and experience of working on full life cycle implementations across multiple versions of the CRM/365 CE (4.0, 2011, 2013, 2016, 365) Expertise in working with 365 CRM and related technologies with expertise in Power Apps, Power Automate, Power Flow, Power BI and Virtual Agents Experience working with Dynamics for marketing is essential . Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time hybrid Microsoft Dynamics 365 CE Solution Architect position. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorization and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate 1 to The Born Free Foundation phone number removed . Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 25, 2024
Full time
Deerfoot IT Resources Ltd is working with a client looking for a Microsoft Dynamics 365 CRM Solution Architect. This is a remote hybrid role with occasional visits to client sites in London, Manchester and Edinburgh. It comes with a generous salary of 70k- 100k pa and many excellent benefits. As a Microsoft Dynamics 365 CRM Solution Architect, you will nurture needs and deliver Microsoft Business Applications solutions for existing and prospective clients. You will work with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. In your first few weeks in this Microsoft Dynamics 365 CRM Solution Architect role, you can expect to: Advise customers on the fit of Microsoft Dynamics to their environment, infrastructure, functional and non-functional needs, and compliance requirements Direct the architecture and technical design of Dynamics 365 CE Sales, Service and Marketing solutions, Power Platform and Field Services Interface with BAs, SME end-users and functional leads to ensure architecture and design meet their needs Guide the design of the Dynamics functional and technical teams on the project To apply for this Microsoft Dynamics 365 CRM Solution Architect role, you will need experience in the Microsoft stack with experience working as a Technical Consultant or Architect in Microsoft 365 CE (CRM) and Dynamics for marketing . You will also require the following: An understanding of Microsoft s365 CE and experience of working on full life cycle implementations across multiple versions of the CRM/365 CE (4.0, 2011, 2013, 2016, 365) Expertise in working with 365 CRM and related technologies with expertise in Power Apps, Power Automate, Power Flow, Power BI and Virtual Agents Experience working with Dynamics for marketing is essential . Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time hybrid Microsoft Dynamics 365 CE Solution Architect position. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorization and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate 1 to The Born Free Foundation phone number removed . Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Company Description Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. Our capabilities include Dynamics 365, Power Platform and Azure including CRM, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps. Be part of our Hitachi family We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don't take our word for it - Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk) Diversity and Inclusion at Hitachi Solutions Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees' and customer's individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. You can read more about Hitachi's mission and values here: hitachi-solutions.co.uk What to expect, your benefits Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi. Job Description We are looking for ambitious, collaborative and commercially minded individuals with an understanding of digital, data and technology transformation within Local Government. We're looking for someone with a passion and understanding of how technology and transformation has a role to play in Local Government, Health and Blue light sector to help this ambitious team make its mark in this growing market. What does this role involve? Developing and maintaining relationships with senior stakeholders within Local Government, Blue-light, Health and Housing organisations. Helping to support your customers and their organisations to digitally transform services, including moving to the cloud, developing target operating models, digital by design, design by data. Helping support customers to realise the benefits of transforming services, and guide them through complex technology decision making process. Seeking out and developing new business leads and opportunities or growing new leads within an existing customer. Be responsible for accounts, articulating a clear vision and achievable goals and supporting Hitachi's teams to develop and iterate products, strategies and roadmaps Leading engagements with customers and stakeholders and representing Hitachi Solutions in a range of public arenas. Keeping up with the changing digital and technology landscape and the opportunities they provide to improve the delivery of public services in the UK. A desire to collaborate with delivery team and service delivery managers and to learn and improve both personally and for the benefit of our orgainsation. Strong communication skills that enable you to engage with people through a range of channels and explain what you are doing and how you are doing it in clear and compelling ways. Qualifications What do you need to succeed in this role? Relevant industry experience across business development, public sector digital transformation and the technology sector. Experience of operating within pre-sales and sales and working closely with delivery and consulting teams. Demonstrable experience developing and managing public sector tenders and framework bids. Demonstrated experience of building and maintaining relationships with senior executives within both Hitachi and client organisations. High-level understanding of modern technologies used in delivery of cloud-based software products - and able to explain the purpose and constraints of these technologies to non-technical people. Commercially aware. If you are interested and want to know more about this opportunity, apply directly and have a chat with us. Additional Information In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at Beware of scams Our recruiting team may communicate with candidates via domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
Apr 25, 2024
Full time
Company Description Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. Our capabilities include Dynamics 365, Power Platform and Azure including CRM, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps. Be part of our Hitachi family We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don't take our word for it - Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk) Diversity and Inclusion at Hitachi Solutions Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees' and customer's individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. You can read more about Hitachi's mission and values here: hitachi-solutions.co.uk What to expect, your benefits Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi. Job Description We are looking for ambitious, collaborative and commercially minded individuals with an understanding of digital, data and technology transformation within Local Government. We're looking for someone with a passion and understanding of how technology and transformation has a role to play in Local Government, Health and Blue light sector to help this ambitious team make its mark in this growing market. What does this role involve? Developing and maintaining relationships with senior stakeholders within Local Government, Blue-light, Health and Housing organisations. Helping to support your customers and their organisations to digitally transform services, including moving to the cloud, developing target operating models, digital by design, design by data. Helping support customers to realise the benefits of transforming services, and guide them through complex technology decision making process. Seeking out and developing new business leads and opportunities or growing new leads within an existing customer. Be responsible for accounts, articulating a clear vision and achievable goals and supporting Hitachi's teams to develop and iterate products, strategies and roadmaps Leading engagements with customers and stakeholders and representing Hitachi Solutions in a range of public arenas. Keeping up with the changing digital and technology landscape and the opportunities they provide to improve the delivery of public services in the UK. A desire to collaborate with delivery team and service delivery managers and to learn and improve both personally and for the benefit of our orgainsation. Strong communication skills that enable you to engage with people through a range of channels and explain what you are doing and how you are doing it in clear and compelling ways. Qualifications What do you need to succeed in this role? Relevant industry experience across business development, public sector digital transformation and the technology sector. Experience of operating within pre-sales and sales and working closely with delivery and consulting teams. Demonstrable experience developing and managing public sector tenders and framework bids. Demonstrated experience of building and maintaining relationships with senior executives within both Hitachi and client organisations. High-level understanding of modern technologies used in delivery of cloud-based software products - and able to explain the purpose and constraints of these technologies to non-technical people. Commercially aware. If you are interested and want to know more about this opportunity, apply directly and have a chat with us. Additional Information In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at Beware of scams Our recruiting team may communicate with candidates via domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
MS Dynamics 365 CE Technical Architect - London (Hybrid) - £80,000 - £85,000 My client is a prestigious Microsoft Gold Partner who are looking for an MS Dynamics 365 CE Technical Architect to join their team in London (hybrid). They specialise in the public sector and have a fast growing team of 37 people with the aim of expanding to 50 by the end of 2024!As a Dynamics 365 CE Technical Architect, you will play a pivotal role in designing and implementing robust solutions within the Dynamics 365 Customer Engagement (CE) ecosystem along with Azure Cloud technologies. Your expertise will guide project teams through all phases of implementation, ensuring successful delivery that aligns with client requirements and business needs. You should be able to facilitate design decisions across development, configuration, integration, infrastructure, security, availability, storage, and change management. Responsibilities: Technical Leadership: Provide strong technical leadership and guidance to development teams. Ensure adherence to architectural standards and best practices. Collaborate with cross-functional teams to drive successful outcomes. Solution Design and Implementation: Train, guide, and coach consultants and senior consultants. Support sales cycles, delivery, and quality assurance. Serve as an internal expert on Dynamics 365 CE. Subject Matter Expertise: Lead discovery, definition, build, test, and deployment phases. Effectively manage associated issues and risks. Deliver on-time and on-budget solutions that meet client needs. Collaboration: Partner with sales teams and clients to understand requirements. Design customized solutions using Dynamics 365 and Power Platform. Assist in crafting compelling proposals. Qualifications: Extensive Experience: Proven track record in Dynamics 365 CE/CRM implementations, preferably in the Regulatory, Memberships or Public sector. Minimum 9+ years of technical experience with at least 3+ years as Technical Lead/Architect Technical Acumen: Strong functional and technical knowledge of Microsoft Power Platform, Dynamics 365 apps, related Microsoft cloud solutions, and other third-party technologies. Strong experience in Power Pages is an added bonus Certifications: PL 600 and Azure Communication Skills: Ability to present highly technical content effectively. Problem-Solving: Creative troubleshooting skills for complex technical challenges. Additional Information: Location: Hybrid with minimum 2 days in London Benefits: Comprehensive benefits package Unfortunately, my client cannot accept visa sponsorship.For more details on the role and benefits, APPLY or email me your CV to
Apr 24, 2024
Full time
MS Dynamics 365 CE Technical Architect - London (Hybrid) - £80,000 - £85,000 My client is a prestigious Microsoft Gold Partner who are looking for an MS Dynamics 365 CE Technical Architect to join their team in London (hybrid). They specialise in the public sector and have a fast growing team of 37 people with the aim of expanding to 50 by the end of 2024!As a Dynamics 365 CE Technical Architect, you will play a pivotal role in designing and implementing robust solutions within the Dynamics 365 Customer Engagement (CE) ecosystem along with Azure Cloud technologies. Your expertise will guide project teams through all phases of implementation, ensuring successful delivery that aligns with client requirements and business needs. You should be able to facilitate design decisions across development, configuration, integration, infrastructure, security, availability, storage, and change management. Responsibilities: Technical Leadership: Provide strong technical leadership and guidance to development teams. Ensure adherence to architectural standards and best practices. Collaborate with cross-functional teams to drive successful outcomes. Solution Design and Implementation: Train, guide, and coach consultants and senior consultants. Support sales cycles, delivery, and quality assurance. Serve as an internal expert on Dynamics 365 CE. Subject Matter Expertise: Lead discovery, definition, build, test, and deployment phases. Effectively manage associated issues and risks. Deliver on-time and on-budget solutions that meet client needs. Collaboration: Partner with sales teams and clients to understand requirements. Design customized solutions using Dynamics 365 and Power Platform. Assist in crafting compelling proposals. Qualifications: Extensive Experience: Proven track record in Dynamics 365 CE/CRM implementations, preferably in the Regulatory, Memberships or Public sector. Minimum 9+ years of technical experience with at least 3+ years as Technical Lead/Architect Technical Acumen: Strong functional and technical knowledge of Microsoft Power Platform, Dynamics 365 apps, related Microsoft cloud solutions, and other third-party technologies. Strong experience in Power Pages is an added bonus Certifications: PL 600 and Azure Communication Skills: Ability to present highly technical content effectively. Problem-Solving: Creative troubleshooting skills for complex technical challenges. Additional Information: Location: Hybrid with minimum 2 days in London Benefits: Comprehensive benefits package Unfortunately, my client cannot accept visa sponsorship.For more details on the role and benefits, APPLY or email me your CV to
D365 Functional Consultant - Permanent - Remote in the UK - Must have full right to work in the UK - Up to £75k per annum + benefits VIQU have partnered with a leading IT service provider who is currently seeking an experienced D365 Power Platform Architect to join their team in Birmingham. Key Responsibilities of the D365 Functional Consultant Deliver Dynamics 365 CE & Power Platform consultancy best practice, working with on-premise (CE) and cloud deployments. Lead workshops, requirement gathering activity with customers Write design documents. Demonstrate Dynamics Sales, Customer Service, Field Service and Marketing module capabilities Deliver Dynamics CRM solution customisation and configurations, workflows and reporting. Troubleshoot, analysing and where possible resolving issues where solution is not working as designed. Use Power platform to build power apps, power pages, flows and reports. Provide technical consultancy on new projects, enhancements and change requests. Deliver technical design to extend Dynamics 365 or Power Platform using plugins. Modify existing and configure new functions in line with customer requirements As a Dynamics Consultant you will use your own initiative to configure, test and deploy processes to specifications devised by the business consultants and project managers in a precise and efficient manner to specific deadlines Support customers solutions by investigating, reviewing and resolving issues raised. Ensuring customer satisfaction in delivering support. Liaising with our Partners and Microsoft technical support on issues within the product that are impacting customer solutions. Supporting the Sales team with pre-sales scenarios technical scenarios. Provide "art of the possible" on Dynamics and Power Platform for our customers. Advise our customers on possibilities of automating their existing processes using Dynamics and Power Platform Essential Experience required of a D365 Functional consultant Proven experience delivering on premise and online Microsoft Dynamics 365 Power Platform and CE solutions Experience in compiling Functional Design Documents and conducting Fit/Gap analysis Extensive knowledge of supporting tools / applications within the Microsoft stack and their capabilities alongside Dynamics 365. Experience with .Net, JavaScript, HTML, Json, SQL is beneficial. Experience in data migration and data management in projects Configuring and delivering MS Dynamics solutions to a wide range of markets. Good knowledge of out of box configuration of Dynamic CE as well as writing and build additional functionality where required. Excellent stakeholder engagement and management needed Ability and willingness to travel as required Excellent verbal and written communication skills Benefits: 25 days annual Leave Employee assistance programmes (EAP) Growth and development of your career Pension scheme Income protection Awards / incentives / bonuses To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Storm Robertson , by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
Apr 24, 2024
Full time
D365 Functional Consultant - Permanent - Remote in the UK - Must have full right to work in the UK - Up to £75k per annum + benefits VIQU have partnered with a leading IT service provider who is currently seeking an experienced D365 Power Platform Architect to join their team in Birmingham. Key Responsibilities of the D365 Functional Consultant Deliver Dynamics 365 CE & Power Platform consultancy best practice, working with on-premise (CE) and cloud deployments. Lead workshops, requirement gathering activity with customers Write design documents. Demonstrate Dynamics Sales, Customer Service, Field Service and Marketing module capabilities Deliver Dynamics CRM solution customisation and configurations, workflows and reporting. Troubleshoot, analysing and where possible resolving issues where solution is not working as designed. Use Power platform to build power apps, power pages, flows and reports. Provide technical consultancy on new projects, enhancements and change requests. Deliver technical design to extend Dynamics 365 or Power Platform using plugins. Modify existing and configure new functions in line with customer requirements As a Dynamics Consultant you will use your own initiative to configure, test and deploy processes to specifications devised by the business consultants and project managers in a precise and efficient manner to specific deadlines Support customers solutions by investigating, reviewing and resolving issues raised. Ensuring customer satisfaction in delivering support. Liaising with our Partners and Microsoft technical support on issues within the product that are impacting customer solutions. Supporting the Sales team with pre-sales scenarios technical scenarios. Provide "art of the possible" on Dynamics and Power Platform for our customers. Advise our customers on possibilities of automating their existing processes using Dynamics and Power Platform Essential Experience required of a D365 Functional consultant Proven experience delivering on premise and online Microsoft Dynamics 365 Power Platform and CE solutions Experience in compiling Functional Design Documents and conducting Fit/Gap analysis Extensive knowledge of supporting tools / applications within the Microsoft stack and their capabilities alongside Dynamics 365. Experience with .Net, JavaScript, HTML, Json, SQL is beneficial. Experience in data migration and data management in projects Configuring and delivering MS Dynamics solutions to a wide range of markets. Good knowledge of out of box configuration of Dynamic CE as well as writing and build additional functionality where required. Excellent stakeholder engagement and management needed Ability and willingness to travel as required Excellent verbal and written communication skills Benefits: 25 days annual Leave Employee assistance programmes (EAP) Growth and development of your career Pension scheme Income protection Awards / incentives / bonuses To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Storm Robertson , by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
candidates who is good with MS Dynamics + Power platform & Power pages Extremely sound in Dynamics CRM entities, workflows, configurations, customization development, Plug-ins, custom workflows, Java scripts, web resources, integrations development. Sound knowledge in core .NET technology, SQL Server, Power Platform, and SSRS Proficient on CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality Excellent communication and problem-solving skills Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 Types of Solutions and Deployments to various environments Agile methodologies Skills and Experience: Minimum 5 years of experience in application development roles & implementation of Microsoft Dynamics CRM based solutions. Understanding and practicing the SDLC, and ability to take on the various roles as required, such as gathering requirements, design, deployment, testing and training Demonstrated experience in developing solutions with ASP.NET, JavaScript, SQL, C#, Web Services and Web API Experience with Power Apps, Power Automate and Power Portal. Experience with agile process and methodologies desirable. Good presentation and excellent written and verbal communication skills. Degree in IT or relevant industry experience; and Current Microsoft Certifications will be highly regarded Roles and Responsibilities: Lead developer for area/stream, run technical workshops end users to define business. Identify and resolve systems issues, Ownership of TDD for area, DevOps owners Automation. Provides technical expertise, direction, and leadership to the technical team for a project. Ensure all components of the technical architecture are properly integrated and implemented. Leads team in the building of CRM solutions that meets requirements. Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work. Responsible for technical direction of the project. Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating Product Testing, UAT Support. Mentors and coaches CRM developers and team members Day-to-day management of the teams, working closely with the Project Manager to provide information around scheduling, risks, issues, changes, etc. Participates in daily leadership calls, stand-ups, can outline performance of technical team Ensure technical issues are resolved in a cost effective, efficient, and timely manner Establish the criteria related to the release process for the team in promoting code to the appropriate environments and monitor the promotion of such code so it is in line with the processes described in the Configuration Management Plan Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool Participate in all work product review sessions described in the Quality Plan to ensure compliance with the technical design. Ensure the Developer invites a subject matter expert that is knowledgeable about the system change to any conformance review Coach and mentor the technical team in the development of the project from a technical perspective Provide technical support and technical quality control throughout all stages of the project Provide technical subject matter expertise for the technical delivery processes and implementation. This may include, but is not limited to, informal meetings with team members on technical strategy of project; attendance at status meetings with customer entities as requested: review and involvement in all technical work product reviews Work with other key architecture roles to ensure the technology is being applied to meet the business objectives (Applications Architect, Data Architect, etc.) Collaborate with the Configuration Management Specialist to define configuration management processes and procedures for configuration items (code, configuration settings, etc. Participate in Work Product Reviews as referenced in the Project Quality Plan will support new pursuits and business and asked to validate estimates
Apr 24, 2024
Full time
candidates who is good with MS Dynamics + Power platform & Power pages Extremely sound in Dynamics CRM entities, workflows, configurations, customization development, Plug-ins, custom workflows, Java scripts, web resources, integrations development. Sound knowledge in core .NET technology, SQL Server, Power Platform, and SSRS Proficient on CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality Excellent communication and problem-solving skills Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 Types of Solutions and Deployments to various environments Agile methodologies Skills and Experience: Minimum 5 years of experience in application development roles & implementation of Microsoft Dynamics CRM based solutions. Understanding and practicing the SDLC, and ability to take on the various roles as required, such as gathering requirements, design, deployment, testing and training Demonstrated experience in developing solutions with ASP.NET, JavaScript, SQL, C#, Web Services and Web API Experience with Power Apps, Power Automate and Power Portal. Experience with agile process and methodologies desirable. Good presentation and excellent written and verbal communication skills. Degree in IT or relevant industry experience; and Current Microsoft Certifications will be highly regarded Roles and Responsibilities: Lead developer for area/stream, run technical workshops end users to define business. Identify and resolve systems issues, Ownership of TDD for area, DevOps owners Automation. Provides technical expertise, direction, and leadership to the technical team for a project. Ensure all components of the technical architecture are properly integrated and implemented. Leads team in the building of CRM solutions that meets requirements. Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work. Responsible for technical direction of the project. Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating Product Testing, UAT Support. Mentors and coaches CRM developers and team members Day-to-day management of the teams, working closely with the Project Manager to provide information around scheduling, risks, issues, changes, etc. Participates in daily leadership calls, stand-ups, can outline performance of technical team Ensure technical issues are resolved in a cost effective, efficient, and timely manner Establish the criteria related to the release process for the team in promoting code to the appropriate environments and monitor the promotion of such code so it is in line with the processes described in the Configuration Management Plan Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool Participate in all work product review sessions described in the Quality Plan to ensure compliance with the technical design. Ensure the Developer invites a subject matter expert that is knowledgeable about the system change to any conformance review Coach and mentor the technical team in the development of the project from a technical perspective Provide technical support and technical quality control throughout all stages of the project Provide technical subject matter expertise for the technical delivery processes and implementation. This may include, but is not limited to, informal meetings with team members on technical strategy of project; attendance at status meetings with customer entities as requested: review and involvement in all technical work product reviews Work with other key architecture roles to ensure the technology is being applied to meet the business objectives (Applications Architect, Data Architect, etc.) Collaborate with the Configuration Management Specialist to define configuration management processes and procedures for configuration items (code, configuration settings, etc. Participate in Work Product Reviews as referenced in the Project Quality Plan will support new pursuits and business and asked to validate estimates
Do you have at least five years' experience as a Developer for Microsoft Dynamics Business Central? Want to work remotely in a perm role with a great benefits package? This could be the role for you! Our client is seeking an efficient and robust Business Central Developer looking to work in house for a manufacturing facility undergoing significant change. Business Central Developer - Role - BC, Microsoft Dynamics, Software Engineer, D365, NAV Understanding the flow between CRM to BC and minimising point of failures Investigate issues in the live system with all related users in purchasing, sales, and management accounts teams Scope fully any related change needed and report to management for sense checking solution with control group (across business functions) before deploying to test environment for UAT Full immersion in supply chain, team, and process to ensure these are as efficient as possible within BC for all functions Scope any BC change requests, ensure we fully understand the requirement and get management sign off before deploying any solutions in test environments Develop robust solutions and customisation within test environment in BC for any additionally user functionality needed, whilst maintaining standard BC processing and control Work within systems and data team to ensure whole team are working efficiently and cohesively as a unit across whole system to ensure CRM and BC data integrity Ensure the system design document is maintained and updated for all change requests deployed to live Business Central Developer - Skills - BC, Microsoft Dynamics, Software Engineer, D365, NAV At least five years' coding experience Experience in Microsoft Dynamics Business Central 1-2 years' experience in office environment - working on data migration / data analysis / system redesign / system design or project management Office 365 competence Business Central Developer, BC, Microsoft Dynamics, Software Engineer, D365, NAV If this role could appeal please do apply now!
Apr 24, 2024
Full time
Do you have at least five years' experience as a Developer for Microsoft Dynamics Business Central? Want to work remotely in a perm role with a great benefits package? This could be the role for you! Our client is seeking an efficient and robust Business Central Developer looking to work in house for a manufacturing facility undergoing significant change. Business Central Developer - Role - BC, Microsoft Dynamics, Software Engineer, D365, NAV Understanding the flow between CRM to BC and minimising point of failures Investigate issues in the live system with all related users in purchasing, sales, and management accounts teams Scope fully any related change needed and report to management for sense checking solution with control group (across business functions) before deploying to test environment for UAT Full immersion in supply chain, team, and process to ensure these are as efficient as possible within BC for all functions Scope any BC change requests, ensure we fully understand the requirement and get management sign off before deploying any solutions in test environments Develop robust solutions and customisation within test environment in BC for any additionally user functionality needed, whilst maintaining standard BC processing and control Work within systems and data team to ensure whole team are working efficiently and cohesively as a unit across whole system to ensure CRM and BC data integrity Ensure the system design document is maintained and updated for all change requests deployed to live Business Central Developer - Skills - BC, Microsoft Dynamics, Software Engineer, D365, NAV At least five years' coding experience Experience in Microsoft Dynamics Business Central 1-2 years' experience in office environment - working on data migration / data analysis / system redesign / system design or project management Office 365 competence Business Central Developer, BC, Microsoft Dynamics, Software Engineer, D365, NAV If this role could appeal please do apply now!
Application Developer for Dynamics / Power Platform and associated applications Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK's leading later life lending company We're looking for skilled & experienced Dynamics 365 CE and Power Platform Developer to join our outstanding and passionate team at the centre of our group wide digital transformation strategy. The successful candidate will be able to design and implement suitable solutions to complex business problems, and will be an active contributor to all aspects of our agile delivery methodology. Reporting directly to the Head of Softwar Engineering within Group Digital, the successful candidate will support the latter stages of our digital transformation journey that'll see us being entirely Cloud based by the end of 2024. We have a packed Dynamics 365 roadmap across of group businesses, that'll leverage the capabilities of the Sales, Customer Service, & Marketing modules. We're particularly excited about the AI and automation capabilities of the Power Platform as we focus on driving efficiency in our business units. This will be a rewarding but challenging role, delivering solutions at the centre of our businesses ensuring successes are high impact & visible - You'll have a real, tangible impact on these solutions that ultimately help ensure we deliver for our customers. What we would like to see: Supporting & maintaining existing & future solutions Actively participate in team knowledge share & cross training activities Have a passion for your craft and a desire to learn & improve We're committed to the ongoing development of our talent (you!). We'll agree a personalised development program and utilise a dedicated training budget to ensure you have all the tools, access & resources to succeed and keep up to date with the fast paced and ever-changing technology landscape Skills & Experience we look for: A strong background in application development (not necessarily CRM based) A strong background & experience with Microsoft Dynamics 365 Experience with JavaScript and C# Experience with Power Automate Experience with Microsoft Power Platform Any of the following would be extremely advantageous Any relevant Microsoft certifications Experience with CI/CD, especially Azure DevOps & Dynamics Experience working in an agile development environment Experience working with Public Cloud infrastructure, preferably Azure Experience with test automation, especially within Dynamics Most of all we look for people who display and work around the core values of our business: Ambitious - to break ground to help our customers enjoy a better retirement. Supportive - relationships are key to everything we do. Personal - going above and beyond to offer exceptional service. Integrity - honest, true and transparent in all of our relationships. Responsive - whatever the challenge we'll deliver the right result. Expert - experts in our field, our thirst for knowledge never stops
Apr 24, 2024
Full time
Application Developer for Dynamics / Power Platform and associated applications Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK's leading later life lending company We're looking for skilled & experienced Dynamics 365 CE and Power Platform Developer to join our outstanding and passionate team at the centre of our group wide digital transformation strategy. The successful candidate will be able to design and implement suitable solutions to complex business problems, and will be an active contributor to all aspects of our agile delivery methodology. Reporting directly to the Head of Softwar Engineering within Group Digital, the successful candidate will support the latter stages of our digital transformation journey that'll see us being entirely Cloud based by the end of 2024. We have a packed Dynamics 365 roadmap across of group businesses, that'll leverage the capabilities of the Sales, Customer Service, & Marketing modules. We're particularly excited about the AI and automation capabilities of the Power Platform as we focus on driving efficiency in our business units. This will be a rewarding but challenging role, delivering solutions at the centre of our businesses ensuring successes are high impact & visible - You'll have a real, tangible impact on these solutions that ultimately help ensure we deliver for our customers. What we would like to see: Supporting & maintaining existing & future solutions Actively participate in team knowledge share & cross training activities Have a passion for your craft and a desire to learn & improve We're committed to the ongoing development of our talent (you!). We'll agree a personalised development program and utilise a dedicated training budget to ensure you have all the tools, access & resources to succeed and keep up to date with the fast paced and ever-changing technology landscape Skills & Experience we look for: A strong background in application development (not necessarily CRM based) A strong background & experience with Microsoft Dynamics 365 Experience with JavaScript and C# Experience with Power Automate Experience with Microsoft Power Platform Any of the following would be extremely advantageous Any relevant Microsoft certifications Experience with CI/CD, especially Azure DevOps & Dynamics Experience working in an agile development environment Experience working with Public Cloud infrastructure, preferably Azure Experience with test automation, especially within Dynamics Most of all we look for people who display and work around the core values of our business: Ambitious - to break ground to help our customers enjoy a better retirement. Supportive - relationships are key to everything we do. Personal - going above and beyond to offer exceptional service. Integrity - honest, true and transparent in all of our relationships. Responsive - whatever the challenge we'll deliver the right result. Expert - experts in our field, our thirst for knowledge never stops
Infrastructure Architect Home based (with travel to Monkspath, Solihull) £65,000 - £75,000 + bonus (Depending on the number of projects at any one time, you may have travel to our head office in Monkspath, Near Solihull, site vistits or meetings, whioch could be based anywhere in the UK.) Stonegate Group are looking for an experienced Infrastructure Architect to join the join our business and take an active role in developing and progressing all systems across Stonegate Group, which is one of the UK's biggest pub groups. The Infrastructure Architect will design and implement information systems to support the enterprise infrastructure of the business The Infrastructure Architect will be responsible for: Designing and Implementing strategic network and security architecture while following industry best practices Determining technical requirements for delivering and maintaining infrastructure, including establishing performance management metrics for the WAN and LAN Oversee vendor design of our data communication networks and keep our partners "honest" Technically advise on new project requests to ensure that any new solution being proposed is suitable for our enterprise environment and able to be supported Regularly reviewinfrastructure design, data, and systems security, and assist in the development of technology and Digital roadmaps Assist in the adoption of cloud infrastructure We are looking for an Infrastructure Architect to have: Extensive, significant industry experience as an Infrastructure Lead or Technical Authority or Architect A proven track record with designing, implementing and modernising existing WAN and LAN environments with a cloud first approach An excellent working knowledge of core networking and network protocols including network security protocols and policies to protect against cyber threats, Active Directory, Group Policy and associated Microsoft technologies Experience in designing and implementing enterprise wireless networks Experience in public cloud infrastructure and platforms services such as Microsoft Azure Practical understanding of data integration, ETL, data warehouse and BI technologies (SSIS, SSRS, BizTalk etc.) In depth technical experience and understanding of a broad spectrum of Microsoft technologies and platforms (Windows Server, Dynamics Navision, Dynamics CRM, SharePointOnline and SharePoint onpremises, Office 365 etc.) Bachelor's degree in computer science, information technology or related subject Relevant Microsoft, and or Cisco certifications CCNA, CCNP, CCIE (or appropriate experience in lieu of), ITIL qualifications or experience What's in it for you? 25 days annual leave Annual Leave Purchase Scheme Pension Vitality Healthcare Opt in dental insurance programme Annual bonus scheme The Stonegate discount card offering discounts across our managed estate Online benefits portal offering discounts across the High Street and other retailers At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at . If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .
Apr 24, 2024
Full time
Infrastructure Architect Home based (with travel to Monkspath, Solihull) £65,000 - £75,000 + bonus (Depending on the number of projects at any one time, you may have travel to our head office in Monkspath, Near Solihull, site vistits or meetings, whioch could be based anywhere in the UK.) Stonegate Group are looking for an experienced Infrastructure Architect to join the join our business and take an active role in developing and progressing all systems across Stonegate Group, which is one of the UK's biggest pub groups. The Infrastructure Architect will design and implement information systems to support the enterprise infrastructure of the business The Infrastructure Architect will be responsible for: Designing and Implementing strategic network and security architecture while following industry best practices Determining technical requirements for delivering and maintaining infrastructure, including establishing performance management metrics for the WAN and LAN Oversee vendor design of our data communication networks and keep our partners "honest" Technically advise on new project requests to ensure that any new solution being proposed is suitable for our enterprise environment and able to be supported Regularly reviewinfrastructure design, data, and systems security, and assist in the development of technology and Digital roadmaps Assist in the adoption of cloud infrastructure We are looking for an Infrastructure Architect to have: Extensive, significant industry experience as an Infrastructure Lead or Technical Authority or Architect A proven track record with designing, implementing and modernising existing WAN and LAN environments with a cloud first approach An excellent working knowledge of core networking and network protocols including network security protocols and policies to protect against cyber threats, Active Directory, Group Policy and associated Microsoft technologies Experience in designing and implementing enterprise wireless networks Experience in public cloud infrastructure and platforms services such as Microsoft Azure Practical understanding of data integration, ETL, data warehouse and BI technologies (SSIS, SSRS, BizTalk etc.) In depth technical experience and understanding of a broad spectrum of Microsoft technologies and platforms (Windows Server, Dynamics Navision, Dynamics CRM, SharePointOnline and SharePoint onpremises, Office 365 etc.) Bachelor's degree in computer science, information technology or related subject Relevant Microsoft, and or Cisco certifications CCNA, CCNP, CCIE (or appropriate experience in lieu of), ITIL qualifications or experience What's in it for you? 25 days annual leave Annual Leave Purchase Scheme Pension Vitality Healthcare Opt in dental insurance programme Annual bonus scheme The Stonegate discount card offering discounts across our managed estate Online benefits portal offering discounts across the High Street and other retailers At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at . If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .
Please note that Eden Futures is not able to offer Sponsorships at this time. IT Support Officer required for a leading care company based in Newark-On-Trent to be responsible for Working closely with IT Help Desk colleagues to support the business handling "how do I" inquiries along with IT Admin requests through our Help Desk software. The ideal candidate for this role will have excellent customer service experience along with a very good appreciation of IT support. Previous experience within an IT Help Desk/Service Desk role is required. This role will be office based on a WFH rota; the company does have a flexible working policy. Benefits Include; 25 days annual leave plus bank holidays An additional day off for your Birthday Health cash back and pension scheme Enhanced pay maternity and paternity leave Costco and Blue Light Discount schemes available Continuous bespoke learning and development opportunities Main Responsibilities Report to the IT Support Officer Team Leader. Provide an excellent first point of contact within IT for all enquiries. Record, prioritise, assign, and manage all requests and incidents reported to the Help Desk. Manage customer expectations and communications via telephone, email, and face to face. Escalate to our external IT support company, other team members, departments where appropriate. Recording and tracking project issues and escalating to the necessary project teams. Documenting new processes, knowledgebase articles, amending and proposing new documents. Manage users and permissions and carry out audits in all our internal IT systems. Setup, provide and maintain IT equipment for staff members. Involvement in small to large projects. The Ideal Candidate Key Skills Previous experience in a Helpdesk or Service Desk support role providing end user support, in a fast-paced environment. You will have excellent customer service skills and an ability to communicate information to colleagues with varied levels of technical knowledge across all functions within our organisation. Strong organisational skills, the ability to multi-task and have demonstrable knowledge of IT Service Delivery best practices. The following technical awareness is essential Active Directory and Office 365/Azure user and group administration. Microsoft Intune implementation and Admin. Word, Excel, PowerPoint, and Outlook. Excellent Teams and SharePoint administration. Mobile Device Management with Android and Apple. Windows 10/11. Remote desktop. Print management. Basic hardware diagnostics/triage. IT asset management. Good knowledge and implementation of the ITIL/ITISM. The following knowledge would be beneficial: Experience with a recognised ITSM platform. ITIL foundation certification would be particularly beneficial, but training will be provided. Admin in Zoho People, Zoho CRM, Microsoft Dynamics or something similar. Admin in Radar Healthcare. Admin in Nourish Care. Cyber security certification and implementation. Google Workspace experience for ChromeOS device administration. Experience with Microsoft 'MDT' tool for creating and pushing out images to computers. Admin in Mobile Iron/Ivanti Neurons. Admin in PaperCut Hive. About The Company Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives. Our overall aim as an organisation is to provide a high-quality service that empowers Service Users to lead normal lives, and to be the provider of choice. We are proud to have the Advanced (Gold) Investors in People (IIP) standard, which put us in the top 2% of organisations internationally that are part of IIP!
Apr 23, 2024
Full time
Please note that Eden Futures is not able to offer Sponsorships at this time. IT Support Officer required for a leading care company based in Newark-On-Trent to be responsible for Working closely with IT Help Desk colleagues to support the business handling "how do I" inquiries along with IT Admin requests through our Help Desk software. The ideal candidate for this role will have excellent customer service experience along with a very good appreciation of IT support. Previous experience within an IT Help Desk/Service Desk role is required. This role will be office based on a WFH rota; the company does have a flexible working policy. Benefits Include; 25 days annual leave plus bank holidays An additional day off for your Birthday Health cash back and pension scheme Enhanced pay maternity and paternity leave Costco and Blue Light Discount schemes available Continuous bespoke learning and development opportunities Main Responsibilities Report to the IT Support Officer Team Leader. Provide an excellent first point of contact within IT for all enquiries. Record, prioritise, assign, and manage all requests and incidents reported to the Help Desk. Manage customer expectations and communications via telephone, email, and face to face. Escalate to our external IT support company, other team members, departments where appropriate. Recording and tracking project issues and escalating to the necessary project teams. Documenting new processes, knowledgebase articles, amending and proposing new documents. Manage users and permissions and carry out audits in all our internal IT systems. Setup, provide and maintain IT equipment for staff members. Involvement in small to large projects. The Ideal Candidate Key Skills Previous experience in a Helpdesk or Service Desk support role providing end user support, in a fast-paced environment. You will have excellent customer service skills and an ability to communicate information to colleagues with varied levels of technical knowledge across all functions within our organisation. Strong organisational skills, the ability to multi-task and have demonstrable knowledge of IT Service Delivery best practices. The following technical awareness is essential Active Directory and Office 365/Azure user and group administration. Microsoft Intune implementation and Admin. Word, Excel, PowerPoint, and Outlook. Excellent Teams and SharePoint administration. Mobile Device Management with Android and Apple. Windows 10/11. Remote desktop. Print management. Basic hardware diagnostics/triage. IT asset management. Good knowledge and implementation of the ITIL/ITISM. The following knowledge would be beneficial: Experience with a recognised ITSM platform. ITIL foundation certification would be particularly beneficial, but training will be provided. Admin in Zoho People, Zoho CRM, Microsoft Dynamics or something similar. Admin in Radar Healthcare. Admin in Nourish Care. Cyber security certification and implementation. Google Workspace experience for ChromeOS device administration. Experience with Microsoft 'MDT' tool for creating and pushing out images to computers. Admin in Mobile Iron/Ivanti Neurons. Admin in PaperCut Hive. About The Company Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives. Our overall aim as an organisation is to provide a high-quality service that empowers Service Users to lead normal lives, and to be the provider of choice. We are proud to have the Advanced (Gold) Investors in People (IIP) standard, which put us in the top 2% of organisations internationally that are part of IIP!
Dynamics 365 Technical Architect Are you experienced in Providing technical solutions within Dynamics 365? Do you have Architecture and design experience? The role: You will play a critical role in designing, developing, and implementing complex CRM/Sales solutions based on the Microsoft Dynamics 365 platform. You will need great people skills to understand client's requirements, architecting scalable solutions to a global user base, and provide technical leadership throughout the implementation life cycle. Skills required: Design and architect end-to-end Dynamics 365 solutions Lead technical discussions with stakeholders, including business analysts, developers, and project managers. Define project scope, timelines, and deliverables. Develop high-level and detailed technical design documentation, including data models, architecture diagrams, and system integrations. Provide guidance and mentorship to development teams, ensuring adherence to coding standards, performance optimisation, and best practices. Collaborate with cross-functional teams to integrate CRM solutions with other business applications and platforms. Stay up-to-date with the latest Microsoft Dynamics 365 updates, features, and enhancements, and recommend innovative solutions. Act as a subject matter expert on Dynamics 365 CRM, providing technical guidance and support to internal teams. Design, develop, and implement scalable and efficient solutions using C#, Azure Functions, and Azure Service Bus. Continuously evaluate and improve CRM implementation methodologies, tools, and processes to streamline project delivery and enhance customer satisfaction. Experience: 4 years experience as a Technical or Solution Architect, focusing on Dynamics 365 CRM implementations. 4 years experience designing and developing solutions using Azure Functions and Azure Service Bus. Strong proficiency in Microsoft Dynamics 365 Customer Engagement (CE) platform, including configuration, customisation, and integration capabilities. Extensive experience with CRM architecture design, including solution design, Datamodelling, and system integration patterns. Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate,) and Azure services is highly desirable. Strong understanding of Azure cloud services and architecture. Experience with messaging patterns and enterprise integration using Azure Service Bus. Experience with serverless computing and event-driven architectures. Proficiency in designing and implementing RESTful APIs. Excellent communication and interpersonal skills, with the ability to effectively collaborate with clients and internal stakeholders at all levels. Strong analytical and problem-solving skills, with a keen attention to detail and ability to prioritise tasks in a fast-paced environment. Experience working in an Agile development environment is preferred. Perks: Flexible working Competitive Salary Gym Discounts Cycle to work scheme Requirement: You must have the following visas/Right to work to be eligible for this position: British Citizen, ILR, Dependant Visa, Pre-settled status etc. You must be UK-based to apply for this role. *If you don't have the right to work in the UK or are not located in the UK, you will be automatically rejected from the process due to client requirement. Apply today!
Apr 22, 2024
Full time
Dynamics 365 Technical Architect Are you experienced in Providing technical solutions within Dynamics 365? Do you have Architecture and design experience? The role: You will play a critical role in designing, developing, and implementing complex CRM/Sales solutions based on the Microsoft Dynamics 365 platform. You will need great people skills to understand client's requirements, architecting scalable solutions to a global user base, and provide technical leadership throughout the implementation life cycle. Skills required: Design and architect end-to-end Dynamics 365 solutions Lead technical discussions with stakeholders, including business analysts, developers, and project managers. Define project scope, timelines, and deliverables. Develop high-level and detailed technical design documentation, including data models, architecture diagrams, and system integrations. Provide guidance and mentorship to development teams, ensuring adherence to coding standards, performance optimisation, and best practices. Collaborate with cross-functional teams to integrate CRM solutions with other business applications and platforms. Stay up-to-date with the latest Microsoft Dynamics 365 updates, features, and enhancements, and recommend innovative solutions. Act as a subject matter expert on Dynamics 365 CRM, providing technical guidance and support to internal teams. Design, develop, and implement scalable and efficient solutions using C#, Azure Functions, and Azure Service Bus. Continuously evaluate and improve CRM implementation methodologies, tools, and processes to streamline project delivery and enhance customer satisfaction. Experience: 4 years experience as a Technical or Solution Architect, focusing on Dynamics 365 CRM implementations. 4 years experience designing and developing solutions using Azure Functions and Azure Service Bus. Strong proficiency in Microsoft Dynamics 365 Customer Engagement (CE) platform, including configuration, customisation, and integration capabilities. Extensive experience with CRM architecture design, including solution design, Datamodelling, and system integration patterns. Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate,) and Azure services is highly desirable. Strong understanding of Azure cloud services and architecture. Experience with messaging patterns and enterprise integration using Azure Service Bus. Experience with serverless computing and event-driven architectures. Proficiency in designing and implementing RESTful APIs. Excellent communication and interpersonal skills, with the ability to effectively collaborate with clients and internal stakeholders at all levels. Strong analytical and problem-solving skills, with a keen attention to detail and ability to prioritise tasks in a fast-paced environment. Experience working in an Agile development environment is preferred. Perks: Flexible working Competitive Salary Gym Discounts Cycle to work scheme Requirement: You must have the following visas/Right to work to be eligible for this position: British Citizen, ILR, Dependant Visa, Pre-settled status etc. You must be UK-based to apply for this role. *If you don't have the right to work in the UK or are not located in the UK, you will be automatically rejected from the process due to client requirement. Apply today!
Overview: Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. As part of RSSB's commitment to increase the revenue from its commercial services, the Senior Commercial Marketing Manager heads up a team that creates marketing plans for RSSB's Training, Consultancy, Affiliation, and Supplier Assurance propositions. This exciting role will be responsible for the development and implementation of the commercial promotional strategy, targeting RSSB members and the wider rail industry, both in the UK and internationally. A strategic thinker and effective communicator, you will be supported by a dedicated Marketing Manager, colleagues across the Marketing, Content and Events team and the services of an integrated B2B marketing agency. In addition to using CRM, member data and analytics to drive lead generation, the role also provides the opportunity to develop RSSB's digital marketing capability as part of a rolling programme of investment in Dynamics for Marketing and Sitecore. Reporting to the Marketing Director, this role is a fantastic opportunity to join RSSB at a time of positive change in the rail industry. Responsibilities: RSSB Commercial offerings - marketing plan development Manage the development and delivery of the marketing strategy for the Affiliation, Training, Consultancy and Supplier Assurance, agreeing KPIs, budgets, messaging, timelines and channel strategy for each proposition. Act as the initial point of contact for internal stakeholders, with a focus on the achievement of agreed lead generation and retention targets across the commercial offerings in-line with wider commercial goals and business objectives. Contribute to the achievement of commercial and business objectives, revenue targets and product development strategies through the commissioning and provision of market research and customer analysis. Evaluate national and international markets for Affiliation, Training and Consultancy to identify and shape target customer segments and adapt campaign plans, collateral and execution to suit these segments. Develop and track key performance metrics, including customer acquisition cost associated with digital channels (CAC), the resulting net lifetime value (LTV) and the associated CAC:LTV ratio, and report insights to the Marketing Director and Chief Commercial Officer. Lead the Commercial Marketing team and line manage the Commercial Marketing Manager. Work collaboratively across the wider Marketing Team, commissioning and specifying web, media relations activity and content marketing assets in good time and with clear and viable briefs. Digital Marketing - channel development Act as the informed internal client for digital marketing capability for Business Development and Engagement, articulating requirements, ensuring best practice, providing informed comment and 'fit for purpose' sign off recommendations to the senior leadership team. Set Marketing requirements for inclusion in the IT development roadmap to help produce an aligned multi-channel roadmap that links the digital channels, Events, CRM and the website to provide a connected, data-driven digital ecosystem. Act as the Business Development and Engagement expert and point of contact with the Data Protection Officer at RSSB, creating regulatory compliant marketing processes and policies while ensuring the best possible use of RSSB customer data to support business objectives. This includes challenging established thinking and overcoming barriers to the way data can be used to ensure it is exploited to its full potential. Qualifications: Essential criteria: Demonstrated track record of achievement and of influencing business outcomes across diverse functional boundaries, in a matrix structure. Proven project management skills with experience of delivering projects to a high standard, on time and to budget. Business acumen and analytical skills that translate to effective marketing tactics and strategy, contributing to business growth. Fundamental understanding of digital marketing systems, digital marketing best practice and the ability to specify an effective digital marketing requirements. Able to generate and interrogate customer and campaign data to create data insights for subsequent implementation and campaign enhancement. Proven experience of CRM (Microsoft Dynamics 365 or an equivalent platform) deployment, enhancement and operation to drive email, direct marketing, surveys and customer data integration across web and social media channels to drive customer engagement and response. Line management experience, setting objectives, managing direct reports and supporting the development of subordinates. Qualifications: Degree-level education or equivalent Post-graduate marketing or digital marketing qualification or equivalent Knowledge: Experience of digital analysis and reporting, including use of Google Analytics, Google AdWords, Sitecore Analytics, Hotjar, Open Site Explorer, TwentyThree, Buzzsprout, Campaign Manager, ClickDimensions and Dynamics for Marketing. Experience of social media tools such as HootSuite, Brandwatch and Falcon and an understanding of HTML, XHTML, CSS, Java, web publishing, Flash. Appropriate understanding of GDPR and PECR and the application of these regulations in the B2B marketing environment. E-literate and competent in developing, administering and using PC and associated networks and systems (Microsoft Office, Teams, SharePoint etc.) to acquire, manipulate and disseminate information. Personal attributes: A strategic thinker and effective communicator, with personal integrity and the ability to make rational, realistic and sound decisions. Ability to remain calm and objective, whilst working to tight deadlines and on numerous projects. Personable, articulate and with the gravitas to persuade a complex set of senior and executive level stakeholders, building effective working relationships. Experienced at conflict management, building collaborative relationships and listening to others. Able to monitor progress against agreed plans and pivot strategy if initial activities fall short of achieving set objectives. Early applications are encouraged, as we may close this vacancy before the advertised deadline if sufficient numbers of applications are received. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.
Sep 24, 2022
Full time
Overview: Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. As part of RSSB's commitment to increase the revenue from its commercial services, the Senior Commercial Marketing Manager heads up a team that creates marketing plans for RSSB's Training, Consultancy, Affiliation, and Supplier Assurance propositions. This exciting role will be responsible for the development and implementation of the commercial promotional strategy, targeting RSSB members and the wider rail industry, both in the UK and internationally. A strategic thinker and effective communicator, you will be supported by a dedicated Marketing Manager, colleagues across the Marketing, Content and Events team and the services of an integrated B2B marketing agency. In addition to using CRM, member data and analytics to drive lead generation, the role also provides the opportunity to develop RSSB's digital marketing capability as part of a rolling programme of investment in Dynamics for Marketing and Sitecore. Reporting to the Marketing Director, this role is a fantastic opportunity to join RSSB at a time of positive change in the rail industry. Responsibilities: RSSB Commercial offerings - marketing plan development Manage the development and delivery of the marketing strategy for the Affiliation, Training, Consultancy and Supplier Assurance, agreeing KPIs, budgets, messaging, timelines and channel strategy for each proposition. Act as the initial point of contact for internal stakeholders, with a focus on the achievement of agreed lead generation and retention targets across the commercial offerings in-line with wider commercial goals and business objectives. Contribute to the achievement of commercial and business objectives, revenue targets and product development strategies through the commissioning and provision of market research and customer analysis. Evaluate national and international markets for Affiliation, Training and Consultancy to identify and shape target customer segments and adapt campaign plans, collateral and execution to suit these segments. Develop and track key performance metrics, including customer acquisition cost associated with digital channels (CAC), the resulting net lifetime value (LTV) and the associated CAC:LTV ratio, and report insights to the Marketing Director and Chief Commercial Officer. Lead the Commercial Marketing team and line manage the Commercial Marketing Manager. Work collaboratively across the wider Marketing Team, commissioning and specifying web, media relations activity and content marketing assets in good time and with clear and viable briefs. Digital Marketing - channel development Act as the informed internal client for digital marketing capability for Business Development and Engagement, articulating requirements, ensuring best practice, providing informed comment and 'fit for purpose' sign off recommendations to the senior leadership team. Set Marketing requirements for inclusion in the IT development roadmap to help produce an aligned multi-channel roadmap that links the digital channels, Events, CRM and the website to provide a connected, data-driven digital ecosystem. Act as the Business Development and Engagement expert and point of contact with the Data Protection Officer at RSSB, creating regulatory compliant marketing processes and policies while ensuring the best possible use of RSSB customer data to support business objectives. This includes challenging established thinking and overcoming barriers to the way data can be used to ensure it is exploited to its full potential. Qualifications: Essential criteria: Demonstrated track record of achievement and of influencing business outcomes across diverse functional boundaries, in a matrix structure. Proven project management skills with experience of delivering projects to a high standard, on time and to budget. Business acumen and analytical skills that translate to effective marketing tactics and strategy, contributing to business growth. Fundamental understanding of digital marketing systems, digital marketing best practice and the ability to specify an effective digital marketing requirements. Able to generate and interrogate customer and campaign data to create data insights for subsequent implementation and campaign enhancement. Proven experience of CRM (Microsoft Dynamics 365 or an equivalent platform) deployment, enhancement and operation to drive email, direct marketing, surveys and customer data integration across web and social media channels to drive customer engagement and response. Line management experience, setting objectives, managing direct reports and supporting the development of subordinates. Qualifications: Degree-level education or equivalent Post-graduate marketing or digital marketing qualification or equivalent Knowledge: Experience of digital analysis and reporting, including use of Google Analytics, Google AdWords, Sitecore Analytics, Hotjar, Open Site Explorer, TwentyThree, Buzzsprout, Campaign Manager, ClickDimensions and Dynamics for Marketing. Experience of social media tools such as HootSuite, Brandwatch and Falcon and an understanding of HTML, XHTML, CSS, Java, web publishing, Flash. Appropriate understanding of GDPR and PECR and the application of these regulations in the B2B marketing environment. E-literate and competent in developing, administering and using PC and associated networks and systems (Microsoft Office, Teams, SharePoint etc.) to acquire, manipulate and disseminate information. Personal attributes: A strategic thinker and effective communicator, with personal integrity and the ability to make rational, realistic and sound decisions. Ability to remain calm and objective, whilst working to tight deadlines and on numerous projects. Personable, articulate and with the gravitas to persuade a complex set of senior and executive level stakeholders, building effective working relationships. Experienced at conflict management, building collaborative relationships and listening to others. Able to monitor progress against agreed plans and pivot strategy if initial activities fall short of achieving set objectives. Early applications are encouraged, as we may close this vacancy before the advertised deadline if sufficient numbers of applications are received. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.