Colt is the New Standard in high bandwidth network and voice services for enterprises and wholesale customers in Europe, Asia and North America's largest business hubs. With a global reach but a deep local presence, Colt is big enough to deliver and small enough to care. OSP Technician EU III Communication Excellent interpersonal and communications skills to deal with both internal and external clients as well as contractors, suppliers, Local Authorities & Transport Authorities. Job Detail General Summary Works independently under minimal supervision and is responsible for the delivery of specialist engineering expertise, Maintenance, Implementation and Support for the UK Rail Fibre Network, UK Backbone and UK Metro Fibre Network. Provide the necessary maintenance and quality checks on all Colt-NEO Core, Customer and Associated Network and Equipment Sites and team members, ensure Customer Satisfaction whilst achieving project deadlines and service levels to meet corporate targets within cost and quality parameters. Ensure Network Assurance and Network availability. May mentor and or train other Technicians. Essential Duties Maintains the security of the OSP network aerial, underground and/or trackside throughout the UK. Interacts with different organizations, Local Authorities, Police, Transport & Highway Authorities, customers, vendors, contractors, and building management to provide a high level of customer satisfaction. Manage and plans Lift & Shift (Diversions). Carries out the safety related duties and functions of COSS and SSOW Planner. Utilizes a variety of systems for the processing and reporting of work activities, inventorying OSP facilities, documentation of projects and managing various budgets to include new construction and route maintenance/protection. Owner of UK OSP network inventory for assigned market, responsible for the accuracy of routes, manholes, poles, spans/ducts, transmedia, splicing, fiber distribution panels, fiber to port connectivity and fiber assignments in corporate inventory systems. Manages contract and/or employee splicers during Network Splicing and Testing of Metro/Long Haul OSP. Provides on the job training to employees and oversees contractors to ensure the proper method and procedures of facility protection and maintenance are followed. Operates and maintains tools, test sets, and electronic equipment including: OTDR, ILM, PMD, CD, Acoustic Detectors, Plant Detection and Location equipment, Fiber optic transmissions equipment and Live Fibre Identifiers. Works closely with upstream groups, completing fiber verification requests, project estimating, design, bid, permit and manage OSP network activity. Monitors infrastructure builds and reviews punch lists and verifies work has met industry construction standards. Prepare timelines for the projects, prepare and track budgets and provide detailed weekly reports. Performs prevent/scheduled plant maintenance and inspections and directs emergency restoration and mitigation activities required for the OSP network. Included are fiber optic damages, natural disasters, power failures, and any other event that could affect operations. Initiates and plans Network Hardening Solutions in high risk/ vandalism/theft hot spot areas, compiles reports and cost implications for claims against responsible 3rd parties in the event of cable or plant damage. Experience Education Education Level: A Levels (UK) or equivalent Field of Study: Telecoms Engineering, Electronics, Installations or related field Will a combination of education and experience be considered? Yes Other Job Requirements Core Competencies: Focus on the Customer: Listens to customers (internal and external); identifying, meeting, and exceeding their needs, and anticipating their future needs; aligns what is done and how it is done with what the customers need, balancing that with what the organization requires. Drive Organizational Success: Delivers results even when faced with challenges; strives to exceed expectations, supports and encourages the development of others; strives to make Level 3 a great place to work; passionate about motivating others and encouraging personal belief in abilities. Demonstrate Agility: Focuses around continuous improvement; shows the ability to quickly solve day-to-day business problems; identifies new processes and frameworks for speed of delivery; accepts, responds, and initiates appropriate change. Lead Courageously: Confronts problems with courage; wins the respect and commitment of others by appropriately standing up for what he/she believes; makes tough decisions despite ambiguity, supports others who make difficult decisions, and follows issues through to completion in spite of adversity. Makes the best use of resources to deliver results, considering the financial impact of actions. Collaborate & Communicate: Builds effective relationships with others (internally and externally) so that he/she is enabled to deliver strong results; builds a broad base of support among key decision makers and influencers; incorporates team feedback into decision making yet does not require consensus; speaks with intention, fosters open communication, listens to others, and is able to effectively communicate verbally and through written communication to technical and non-technical audiences. Combined knowledge of both the Rail and Road telecoms environment with an OSP Engineering background and experience, conversant with the NRSWA, TMA and Network Rail regulations and Safety requirement; Experienced in complex Network Splicing and Testing and Fibre Characterization; Experience in management and supervision of Engineers/Contractors carrying out scheduled tasks and their planning is a requirement; Must have PTS, Site Warden, COSS/IWA certification & Rail Safety Awareness. Knowledge of Advanced OTDR & ILM testing and Advanced PMD & CD Characterization. City & Guilds 3466-02 Single Mode or 3466-03 Multi Mode fibre certification; Have a good working knowledge of the Traffic Management Act, UK Streetworks Permitting System; Must have excellent interpersonal and communications skills to deal with both internal and external clients as well as contractors, suppliers, Local Authorities & Transport Authorities; Position will require some on-call, travel and overtime requirements as dictated by business demands. Individual must have a passport, clean driving license and be physically able to complete manual type tasks; The post may be required to represent OSP at meetings and cover escalation duties as required; Personal Track Safety training associated medical and D&A screening are necessary essentials; All field activities are performed in line with pre-defined objectives, often quantified in metric terms, it is essential in this role the employees understands and performance against these departmental and company targets. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance. Some benefit examples are: Flexible working and relaxed dress code Two days annually to spend on volunteering opportunities Flexible benefits scheme Access to a virtual business school for on-going learning Business mentoring Job Segment: Facilities, Telecom, Telecommunications, Technician, Operations, Technology
Apr 29, 2024
Full time
Colt is the New Standard in high bandwidth network and voice services for enterprises and wholesale customers in Europe, Asia and North America's largest business hubs. With a global reach but a deep local presence, Colt is big enough to deliver and small enough to care. OSP Technician EU III Communication Excellent interpersonal and communications skills to deal with both internal and external clients as well as contractors, suppliers, Local Authorities & Transport Authorities. Job Detail General Summary Works independently under minimal supervision and is responsible for the delivery of specialist engineering expertise, Maintenance, Implementation and Support for the UK Rail Fibre Network, UK Backbone and UK Metro Fibre Network. Provide the necessary maintenance and quality checks on all Colt-NEO Core, Customer and Associated Network and Equipment Sites and team members, ensure Customer Satisfaction whilst achieving project deadlines and service levels to meet corporate targets within cost and quality parameters. Ensure Network Assurance and Network availability. May mentor and or train other Technicians. Essential Duties Maintains the security of the OSP network aerial, underground and/or trackside throughout the UK. Interacts with different organizations, Local Authorities, Police, Transport & Highway Authorities, customers, vendors, contractors, and building management to provide a high level of customer satisfaction. Manage and plans Lift & Shift (Diversions). Carries out the safety related duties and functions of COSS and SSOW Planner. Utilizes a variety of systems for the processing and reporting of work activities, inventorying OSP facilities, documentation of projects and managing various budgets to include new construction and route maintenance/protection. Owner of UK OSP network inventory for assigned market, responsible for the accuracy of routes, manholes, poles, spans/ducts, transmedia, splicing, fiber distribution panels, fiber to port connectivity and fiber assignments in corporate inventory systems. Manages contract and/or employee splicers during Network Splicing and Testing of Metro/Long Haul OSP. Provides on the job training to employees and oversees contractors to ensure the proper method and procedures of facility protection and maintenance are followed. Operates and maintains tools, test sets, and electronic equipment including: OTDR, ILM, PMD, CD, Acoustic Detectors, Plant Detection and Location equipment, Fiber optic transmissions equipment and Live Fibre Identifiers. Works closely with upstream groups, completing fiber verification requests, project estimating, design, bid, permit and manage OSP network activity. Monitors infrastructure builds and reviews punch lists and verifies work has met industry construction standards. Prepare timelines for the projects, prepare and track budgets and provide detailed weekly reports. Performs prevent/scheduled plant maintenance and inspections and directs emergency restoration and mitigation activities required for the OSP network. Included are fiber optic damages, natural disasters, power failures, and any other event that could affect operations. Initiates and plans Network Hardening Solutions in high risk/ vandalism/theft hot spot areas, compiles reports and cost implications for claims against responsible 3rd parties in the event of cable or plant damage. Experience Education Education Level: A Levels (UK) or equivalent Field of Study: Telecoms Engineering, Electronics, Installations or related field Will a combination of education and experience be considered? Yes Other Job Requirements Core Competencies: Focus on the Customer: Listens to customers (internal and external); identifying, meeting, and exceeding their needs, and anticipating their future needs; aligns what is done and how it is done with what the customers need, balancing that with what the organization requires. Drive Organizational Success: Delivers results even when faced with challenges; strives to exceed expectations, supports and encourages the development of others; strives to make Level 3 a great place to work; passionate about motivating others and encouraging personal belief in abilities. Demonstrate Agility: Focuses around continuous improvement; shows the ability to quickly solve day-to-day business problems; identifies new processes and frameworks for speed of delivery; accepts, responds, and initiates appropriate change. Lead Courageously: Confronts problems with courage; wins the respect and commitment of others by appropriately standing up for what he/she believes; makes tough decisions despite ambiguity, supports others who make difficult decisions, and follows issues through to completion in spite of adversity. Makes the best use of resources to deliver results, considering the financial impact of actions. Collaborate & Communicate: Builds effective relationships with others (internally and externally) so that he/she is enabled to deliver strong results; builds a broad base of support among key decision makers and influencers; incorporates team feedback into decision making yet does not require consensus; speaks with intention, fosters open communication, listens to others, and is able to effectively communicate verbally and through written communication to technical and non-technical audiences. Combined knowledge of both the Rail and Road telecoms environment with an OSP Engineering background and experience, conversant with the NRSWA, TMA and Network Rail regulations and Safety requirement; Experienced in complex Network Splicing and Testing and Fibre Characterization; Experience in management and supervision of Engineers/Contractors carrying out scheduled tasks and their planning is a requirement; Must have PTS, Site Warden, COSS/IWA certification & Rail Safety Awareness. Knowledge of Advanced OTDR & ILM testing and Advanced PMD & CD Characterization. City & Guilds 3466-02 Single Mode or 3466-03 Multi Mode fibre certification; Have a good working knowledge of the Traffic Management Act, UK Streetworks Permitting System; Must have excellent interpersonal and communications skills to deal with both internal and external clients as well as contractors, suppliers, Local Authorities & Transport Authorities; Position will require some on-call, travel and overtime requirements as dictated by business demands. Individual must have a passport, clean driving license and be physically able to complete manual type tasks; The post may be required to represent OSP at meetings and cover escalation duties as required; Personal Track Safety training associated medical and D&A screening are necessary essentials; All field activities are performed in line with pre-defined objectives, often quantified in metric terms, it is essential in this role the employees understands and performance against these departmental and company targets. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance. Some benefit examples are: Flexible working and relaxed dress code Two days annually to spend on volunteering opportunities Flexible benefits scheme Access to a virtual business school for on-going learning Business mentoring Job Segment: Facilities, Telecom, Telecommunications, Technician, Operations, Technology
Role: 2nd Line Support Engineer Location: Nottingham Salary: 28,000 - 35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Nottingham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 27, 2024
Full time
Role: 2nd Line Support Engineer Location: Nottingham Salary: 28,000 - 35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Nottingham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Employer description: Based in the heart of Bridgwater, Somerset, PC Comms has been supporting businesses in the Southwest of England since 2003. From humble beginnings, operating in the garage of its founder, Harley Brown, PC Comms has continuously grown in size and reputation. Regardless of our development and the size of businesses that we are thankful to work with, the founding philosophy has remained the same. Overview: We are currently looking for two Infrastructure Technician Apprentices to provide support to internal and external customers, helping them to be productive when using technology to their job role, by using tools to problem solve and trouble shoot non routine problems.The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. Salary: £14,560 per ; Key Tasks & Responsibilities: will include but not be limited to: Field incoming help requests from end users via both telephone and email in a courteous ; Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk ; Prioritise and schedule problems. Escalate problems (when required) to the appropriately 2nd and 3rd line ; Record, track, and document the help desk request problem solving Process, including all successful and unsuccessful decisions made, and actions taken, through to final ; Apply diagnostic utilities to aid in ; Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem ; Identify and learn appropriate software and hardware used and supported by Hosted ; What we are looking for: Exceptional customer service skills, verbal / written communication, and telephone manner Logical problem solver The ability to work independently or as part of a team Desktop support experience with familiarity around laptop and desktop builds running the latest versions of Microsoft Windows Active Directory Administration (passwords, users, groups, permissions) Office 365 Administration (passwords, users, groups, permissions) Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Working week: 40 hours a week, Monday to Friday (8:30am to 5:30pm) What's in it for you? We believe that success is built from within and as an employee of PC Comms we will invest in ; We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work. Benefits: A great working office environment surrounded by a supportive team in a rewarding role 22 days holiday per year + bank holidays Company pension scheme Access to the latest technology Access to technical online training to aid your personal progression Staff and Customer referral scheme Great transport links with free onsite parking Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ; Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Apr 26, 2024
Full time
Employer description: Based in the heart of Bridgwater, Somerset, PC Comms has been supporting businesses in the Southwest of England since 2003. From humble beginnings, operating in the garage of its founder, Harley Brown, PC Comms has continuously grown in size and reputation. Regardless of our development and the size of businesses that we are thankful to work with, the founding philosophy has remained the same. Overview: We are currently looking for two Infrastructure Technician Apprentices to provide support to internal and external customers, helping them to be productive when using technology to their job role, by using tools to problem solve and trouble shoot non routine problems.The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. Salary: £14,560 per ; Key Tasks & Responsibilities: will include but not be limited to: Field incoming help requests from end users via both telephone and email in a courteous ; Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk ; Prioritise and schedule problems. Escalate problems (when required) to the appropriately 2nd and 3rd line ; Record, track, and document the help desk request problem solving Process, including all successful and unsuccessful decisions made, and actions taken, through to final ; Apply diagnostic utilities to aid in ; Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem ; Identify and learn appropriate software and hardware used and supported by Hosted ; What we are looking for: Exceptional customer service skills, verbal / written communication, and telephone manner Logical problem solver The ability to work independently or as part of a team Desktop support experience with familiarity around laptop and desktop builds running the latest versions of Microsoft Windows Active Directory Administration (passwords, users, groups, permissions) Office 365 Administration (passwords, users, groups, permissions) Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Working week: 40 hours a week, Monday to Friday (8:30am to 5:30pm) What's in it for you? We believe that success is built from within and as an employee of PC Comms we will invest in ; We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work. Benefits: A great working office environment surrounded by a supportive team in a rewarding role 22 days holiday per year + bank holidays Company pension scheme Access to the latest technology Access to technical online training to aid your personal progression Staff and Customer referral scheme Great transport links with free onsite parking Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ; Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
The Guy's and St. Thomas' Foundation (GSTF) is undergoing an exciting change and building its own Fundraising function and so are growing its Systems team. This will first support that change but also continue to seek ways to improve how technologies and systems can help the Foundation achieve its goals. We are excited to be expanding our in-house IT team by recruiting Senior Technical Engineer. We are in the process of bringing our IT helpdesk service in-house, to do so we need a motivated, experienced, patient and friendly third line engineer to join our newly formed team. We are looking for a solid technical skillset, primarily with Microsoft365 PaaS and IaaS assets, but also someone who can take technical leadership for networking and other services and hosted applications across the organisation. You will need to be an enthusiastic team-player, who is happy to work on reactive support issues as the need arises, can interact positively and constructively with IT colleagues, leadership and normal users, and serve as a proactive and engaged member of the IT team. The function is in a process of expansion & development, and you will need to demonstrate the benefits of internal, dedicated IT staff within a growing organisation In return you will have technical and structural ownership of your work in alignment with the IT Manager, and an opportunity to deliver meaningful and impactful outcomes, both within the IT department and as part of the wider organisational goals of health improvements across society. Key Responsibilities The Senior Technical Engineer will be the final escalation stage for support, so will have a pragmatic and level headed approach to problem and change management, to work closely with other support staff and the IT Manager to provide a good quality support service for end users. Comfortable completing technical work if needed, as well as having more complex issues escalated to you from junior colleagues in the team, or offering guidance where possible. You'll be able to authorise change requests in place of the IT manager, and escalate to them if necessary. The post-holder, our Support technicians and IT Manager will be responsible for managing the day-to-day requirements of the foundation and it's subsidiaries. Including, set up and management of the IT equipment as required. The role is a permanent hybrid role, 30% of your time will be based in our London, Southwark office. You will support the Senior IT Technician and IT manager to embed the IT procedures, offering training and guidance to employees as required. You will be the final escalation point and provide advanced technical support, as well as taking on system support. You'll work closely with the IT Manager to work on implementing new solutions and take ownership of the technical aspects of project work The Senior Technical Engineer will also take a hand in some supplier relationship building/ management if necessary in order to support the smooth flow of work between systems we utilise here at the Foundation. Skills, Knowledge and Expertise: Experience working as a Senior / 3rd Line Engineer on Microsoft Technologies in a similar scale environment Able to work autonomously and exercise good judgement to resolve complex technical changes, issues or contribute towards project decisions. Responsible for responding and resolving tasks relating to all levels of IT queries and acting as an escalation route for the IT team for more complex and project related tasks. Act as a technical reference point, identify opportunities for improvement, propose new technology or working practices to improve the operation of the Technology team and wider company. Work closely with IT manager for the benefit of the tech environment. Ensure that reactive and pre-emptive IT support actions are carried out competently, professionally and in a timely manner following the direction of the IT Manager. Mentor and guide less experienced IT support team members. Excellent communication skills, dealing with both users and stakeholders Incident management and ownership and good prioritisation Service ownership and taking responsibility for a great level of service. Comfortable formulating and delivering user training and guidance. Technical skills: Advanced Microsoft365 support, administrating Azure, Entra, Exchange, Teams, SharePoint and other m365 services and platforms, providing reactive support and proactive service improvement as required. As the organisation has a hybrid working policy, you'll be supporting users both in person and virtually, and will need to promote a forward thinking, fluid approach to hybrid working with an eye on information security. Manage support lifecycle, to investigate and resolve or escalate tickets as required; Keep detailed notes and time entries to monitor effective prioritisation and resolution Maintain and support Intune-managed hardware inventory - windows on surface pro, byod, android and apple devices - and application clients Follow the existing procedures and act as a champion of documentation within the support function, amend and create user guides where applicable; Provide inductions for new colleagues and ongoing training Promote an inclusive, collaborative, and respectful working environment (lead by example) Ensuring effective and secure local area network management, to include routers, switches & Wifi, in conjunction with IT Manager, and providing assistance to the Office team with supporting Print and AV Supporting Microsoft Office suite, Windows 11 and web applications; software installation and troubleshooting. Experience supporting and configuring Azure servers and architecture, anaging changes in Azure, AAD/Entra and exhange online. Experience of supporting and configuring Microsoft365 platform - including Sharepoint, Onedrive, Teams, Bookings, Forms Experience configuring Microsoft Intune - understanding configuration profiles, application packaging, compliance management and Autopilot Experience in scripting (eg PowerShell) Experience in Power BI a bonus Experience of working within the ITIL framework or working knowledge of service management concept Support hybrid meeting solutions and cloud printing Work to support and troubleshoot integrations into our tenant through a variety of systems and platforms Soft skills: Excellent communication skills, dealing with both users and stakeholder Incident management and ownership and good prioritisatio Service ownership and taking responsibility for a great level of service Comfortable working within project parameters, contributing towards and formulating technical project docs Experience of mentoring colleagues and/or direct reports through professional development Comfortable formulating and delivering user training and guidance Benefits: Up to 12% employer pension contribution. Annual personal development budget. Annual health and wellbeing personal allowance. Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements. Health and wellbeing programme that offers optional free yearly health check-ups. Support for healthy eating via fruit bowls and onsite lunch facilities. Agile working, flexible hours, and supportive IT Kit. Shower facilities and bike lock area. Generous annual leave (27 days + bank holidays) Subsidies for glasses Employee Assistance Programme
Apr 25, 2024
Full time
The Guy's and St. Thomas' Foundation (GSTF) is undergoing an exciting change and building its own Fundraising function and so are growing its Systems team. This will first support that change but also continue to seek ways to improve how technologies and systems can help the Foundation achieve its goals. We are excited to be expanding our in-house IT team by recruiting Senior Technical Engineer. We are in the process of bringing our IT helpdesk service in-house, to do so we need a motivated, experienced, patient and friendly third line engineer to join our newly formed team. We are looking for a solid technical skillset, primarily with Microsoft365 PaaS and IaaS assets, but also someone who can take technical leadership for networking and other services and hosted applications across the organisation. You will need to be an enthusiastic team-player, who is happy to work on reactive support issues as the need arises, can interact positively and constructively with IT colleagues, leadership and normal users, and serve as a proactive and engaged member of the IT team. The function is in a process of expansion & development, and you will need to demonstrate the benefits of internal, dedicated IT staff within a growing organisation In return you will have technical and structural ownership of your work in alignment with the IT Manager, and an opportunity to deliver meaningful and impactful outcomes, both within the IT department and as part of the wider organisational goals of health improvements across society. Key Responsibilities The Senior Technical Engineer will be the final escalation stage for support, so will have a pragmatic and level headed approach to problem and change management, to work closely with other support staff and the IT Manager to provide a good quality support service for end users. Comfortable completing technical work if needed, as well as having more complex issues escalated to you from junior colleagues in the team, or offering guidance where possible. You'll be able to authorise change requests in place of the IT manager, and escalate to them if necessary. The post-holder, our Support technicians and IT Manager will be responsible for managing the day-to-day requirements of the foundation and it's subsidiaries. Including, set up and management of the IT equipment as required. The role is a permanent hybrid role, 30% of your time will be based in our London, Southwark office. You will support the Senior IT Technician and IT manager to embed the IT procedures, offering training and guidance to employees as required. You will be the final escalation point and provide advanced technical support, as well as taking on system support. You'll work closely with the IT Manager to work on implementing new solutions and take ownership of the technical aspects of project work The Senior Technical Engineer will also take a hand in some supplier relationship building/ management if necessary in order to support the smooth flow of work between systems we utilise here at the Foundation. Skills, Knowledge and Expertise: Experience working as a Senior / 3rd Line Engineer on Microsoft Technologies in a similar scale environment Able to work autonomously and exercise good judgement to resolve complex technical changes, issues or contribute towards project decisions. Responsible for responding and resolving tasks relating to all levels of IT queries and acting as an escalation route for the IT team for more complex and project related tasks. Act as a technical reference point, identify opportunities for improvement, propose new technology or working practices to improve the operation of the Technology team and wider company. Work closely with IT manager for the benefit of the tech environment. Ensure that reactive and pre-emptive IT support actions are carried out competently, professionally and in a timely manner following the direction of the IT Manager. Mentor and guide less experienced IT support team members. Excellent communication skills, dealing with both users and stakeholders Incident management and ownership and good prioritisation Service ownership and taking responsibility for a great level of service. Comfortable formulating and delivering user training and guidance. Technical skills: Advanced Microsoft365 support, administrating Azure, Entra, Exchange, Teams, SharePoint and other m365 services and platforms, providing reactive support and proactive service improvement as required. As the organisation has a hybrid working policy, you'll be supporting users both in person and virtually, and will need to promote a forward thinking, fluid approach to hybrid working with an eye on information security. Manage support lifecycle, to investigate and resolve or escalate tickets as required; Keep detailed notes and time entries to monitor effective prioritisation and resolution Maintain and support Intune-managed hardware inventory - windows on surface pro, byod, android and apple devices - and application clients Follow the existing procedures and act as a champion of documentation within the support function, amend and create user guides where applicable; Provide inductions for new colleagues and ongoing training Promote an inclusive, collaborative, and respectful working environment (lead by example) Ensuring effective and secure local area network management, to include routers, switches & Wifi, in conjunction with IT Manager, and providing assistance to the Office team with supporting Print and AV Supporting Microsoft Office suite, Windows 11 and web applications; software installation and troubleshooting. Experience supporting and configuring Azure servers and architecture, anaging changes in Azure, AAD/Entra and exhange online. Experience of supporting and configuring Microsoft365 platform - including Sharepoint, Onedrive, Teams, Bookings, Forms Experience configuring Microsoft Intune - understanding configuration profiles, application packaging, compliance management and Autopilot Experience in scripting (eg PowerShell) Experience in Power BI a bonus Experience of working within the ITIL framework or working knowledge of service management concept Support hybrid meeting solutions and cloud printing Work to support and troubleshoot integrations into our tenant through a variety of systems and platforms Soft skills: Excellent communication skills, dealing with both users and stakeholder Incident management and ownership and good prioritisatio Service ownership and taking responsibility for a great level of service Comfortable working within project parameters, contributing towards and formulating technical project docs Experience of mentoring colleagues and/or direct reports through professional development Comfortable formulating and delivering user training and guidance Benefits: Up to 12% employer pension contribution. Annual personal development budget. Annual health and wellbeing personal allowance. Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements. Health and wellbeing programme that offers optional free yearly health check-ups. Support for healthy eating via fruit bowls and onsite lunch facilities. Agile working, flexible hours, and supportive IT Kit. Shower facilities and bike lock area. Generous annual leave (27 days + bank holidays) Subsidies for glasses Employee Assistance Programme
Job Description: Senior service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri 8-5pm Duration: Permanent Salary: 40-50k DOE Role Description This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor s degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Server hardware Virtualisation technologies: VMware, vSphere, Zerto MS Windows Server Hyper-V Azure Active Directory Exchange and Exchange Online SQL Teams SharePoint Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Health : A free membership to the local gym Birthdays : A free day s holiday on your birthday (or nearest Friday/Monday) Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training : A tailored training plan including official vendor certifications
Apr 25, 2024
Full time
Job Description: Senior service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri 8-5pm Duration: Permanent Salary: 40-50k DOE Role Description This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor s degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Server hardware Virtualisation technologies: VMware, vSphere, Zerto MS Windows Server Hyper-V Azure Active Directory Exchange and Exchange Online SQL Teams SharePoint Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Health : A free membership to the local gym Birthdays : A free day s holiday on your birthday (or nearest Friday/Monday) Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training : A tailored training plan including official vendor certifications
Engineering Lab Technician - Up to £32,000 per year with Bonus and 6% Pension Contributions. Flexible start finish times. As a Lab Technician you will work in our Test Laboratory which is located at our UK manufacturing plant in Parham, Suffolk. You will support the Research and Development team, working alongside the Product Designers, Application Engineers and Quality team, taking responsibility and ownership for the care and maintenance of the equipment in the test lab, as well as maintaining a clean and tidy work environment, preparing samples for mechanical and environmental testing, undertaking the tests and recording the results. To periodically audit and inspect the performance and attributes of finished products, both made by us and competing products. The role will report into the Director of Research and Development. In return we offer a salary in the range of £25,000 to £32,000 p.a., a discretionary bonus scheme as well as 25 days holiday (plus bank holidays). You will also receive a generous pension scheme, life assurance as well as the chance to take up other benefits including Health Insurance, cycle to work scheme, an employee assistance program, paid time off for volunteer work, plus many others. You will make an impact in the following way: You will be planning, setting up and undertaking controlled tests and trials in accordance with internal Belden Broadband Solutions and international standards. As well as development and management of test procedures and standards. To ensure that all tests and trials are recorded and reported accurately by documenting and presenting results and conclusions of all trials and experience to cross functional teams across Belden. Provide technical support on New Product Development projects. Manage or liaise with 3rd party test houses during outsourced testing. To carry out investigations in a methodical and controlled manner using root-cause investigation into quality issues. Including workmanship, assembly methods, mechanical design and non-conforming material. What you will bring: Experience of working in a manufacturing industry for +3 years is an advantage Experience working in a Test Lab environment within a team English, Mathematics and Sciences GCSEs or equivalent Preferably HNC or BEng Degree in a related discipline. Some physics as a minimum, to understand energy/force/mechanical/environmental aspects of testing. Need to have experience following set instructions/processes and be able to produce reports and collate information/data.
Apr 24, 2024
Full time
Engineering Lab Technician - Up to £32,000 per year with Bonus and 6% Pension Contributions. Flexible start finish times. As a Lab Technician you will work in our Test Laboratory which is located at our UK manufacturing plant in Parham, Suffolk. You will support the Research and Development team, working alongside the Product Designers, Application Engineers and Quality team, taking responsibility and ownership for the care and maintenance of the equipment in the test lab, as well as maintaining a clean and tidy work environment, preparing samples for mechanical and environmental testing, undertaking the tests and recording the results. To periodically audit and inspect the performance and attributes of finished products, both made by us and competing products. The role will report into the Director of Research and Development. In return we offer a salary in the range of £25,000 to £32,000 p.a., a discretionary bonus scheme as well as 25 days holiday (plus bank holidays). You will also receive a generous pension scheme, life assurance as well as the chance to take up other benefits including Health Insurance, cycle to work scheme, an employee assistance program, paid time off for volunteer work, plus many others. You will make an impact in the following way: You will be planning, setting up and undertaking controlled tests and trials in accordance with internal Belden Broadband Solutions and international standards. As well as development and management of test procedures and standards. To ensure that all tests and trials are recorded and reported accurately by documenting and presenting results and conclusions of all trials and experience to cross functional teams across Belden. Provide technical support on New Product Development projects. Manage or liaise with 3rd party test houses during outsourced testing. To carry out investigations in a methodical and controlled manner using root-cause investigation into quality issues. Including workmanship, assembly methods, mechanical design and non-conforming material. What you will bring: Experience of working in a manufacturing industry for +3 years is an advantage Experience working in a Test Lab environment within a team English, Mathematics and Sciences GCSEs or equivalent Preferably HNC or BEng Degree in a related discipline. Some physics as a minimum, to understand energy/force/mechanical/environmental aspects of testing. Need to have experience following set instructions/processes and be able to produce reports and collate information/data.
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Apr 24, 2024
Full time
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Apr 24, 2024
Full time
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
IT Support Technician Banbury (onsite) £28,000- £30,000 per annum (DOE) I have partnered with a leading wholesale supplier based in Banbury who are looking to expand their internal IT Support Team. His position would be great for someone looking to take a step up into their career into 1st/2nd line. Responsibilities: Providing internal support to employees New user setups/account creations Troubleshoot & diagnose hardware/software issues Work on incident cases Prioritise workload Maintenance of systems & networks Escalate unresolved cases to 2nd/3rd line Responsible for hardware & software system updates Key skills: Active Directory Office 365 products Business Information Technology certification Full UK driving licence If this sounds interesting to you, please apply for immediate consideration! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 24, 2024
Full time
IT Support Technician Banbury (onsite) £28,000- £30,000 per annum (DOE) I have partnered with a leading wholesale supplier based in Banbury who are looking to expand their internal IT Support Team. His position would be great for someone looking to take a step up into their career into 1st/2nd line. Responsibilities: Providing internal support to employees New user setups/account creations Troubleshoot & diagnose hardware/software issues Work on incident cases Prioritise workload Maintenance of systems & networks Escalate unresolved cases to 2nd/3rd line Responsible for hardware & software system updates Key skills: Active Directory Office 365 products Business Information Technology certification Full UK driving licence If this sounds interesting to you, please apply for immediate consideration! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Profit Share annual bonus, personal development plan with dedicated self-development time. 22 days holiday, extra days leave on birthday, Pension, NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses), Death in Service (3 x salary), Discount scheme on entertainment/shopping/leisure activities, Plus genuinely great co-workers who want to see the company and each other succeed, and we always have cakes and sweets on the go. What is the Role? As a 2nd Line Support Technician, you will play a crucial role in the day-to-day support and maintenance of our clients IT, telephony, and connectivity infrastructure. You will be responsible for providing technical support to end users, resolving complex issues, and contributing to the overall efficiency of our support offering. Primarily a desk-based role providing remote support the role will also involve occasional visits to customers premises. This role is ideally suited to a motivated and ambitious IT professional looking to take the next step in your career. Key Tasks & Accountabilities second-line technical support to end users, addressing hardware and software issues promptly and efficiently. and resolve escalated IT incidents, collaborating with our first line support other support teams and vendors as needed. configure, and maintain computer hardware software and peripherals. system upgrades and patches to ensure the security and stability of clients IT environments. and troubleshoot network related issues, including connectivity problems, access point faults and configuration errors. our proactive services in collaboration with the Head of Technology, focusing on the implementation of warning and alerting systems for both standard and custom solutions. our tools to deliver transparent technical reporting and develop strategies for addressing trends and resolving ongoing issues. our health check, review, roadmap and recommendations process. and troubleshoot telephony-related issues, including VoIP systems and connectivity. with 3rd line support and other IT professionals to implement and optimise IT solutions. and update documentation for IT procedures, configurations, and issue resolutions. in user training for both end users and on-the-job with 1st line support colleagues. up to date with industry trends and emerging technologies to contribute to continuous improvement initiatives. Experience: experience as a 2nd Line IT Support technician / engineer or similar role. extensive experience in a 1st line role with evidence of overachieving consistently in this role. in troubleshooting cloud, hardware, software, and network issues. knowledge of Microsoft operating systems. with Active Directory, Group Policy, and other network administration tasks. with VoIP telephony systems. with all Microsoft products, including Premium SKU's, Azure and Endpoint Manager is desirable.
Apr 24, 2024
Full time
Profit Share annual bonus, personal development plan with dedicated self-development time. 22 days holiday, extra days leave on birthday, Pension, NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses), Death in Service (3 x salary), Discount scheme on entertainment/shopping/leisure activities, Plus genuinely great co-workers who want to see the company and each other succeed, and we always have cakes and sweets on the go. What is the Role? As a 2nd Line Support Technician, you will play a crucial role in the day-to-day support and maintenance of our clients IT, telephony, and connectivity infrastructure. You will be responsible for providing technical support to end users, resolving complex issues, and contributing to the overall efficiency of our support offering. Primarily a desk-based role providing remote support the role will also involve occasional visits to customers premises. This role is ideally suited to a motivated and ambitious IT professional looking to take the next step in your career. Key Tasks & Accountabilities second-line technical support to end users, addressing hardware and software issues promptly and efficiently. and resolve escalated IT incidents, collaborating with our first line support other support teams and vendors as needed. configure, and maintain computer hardware software and peripherals. system upgrades and patches to ensure the security and stability of clients IT environments. and troubleshoot network related issues, including connectivity problems, access point faults and configuration errors. our proactive services in collaboration with the Head of Technology, focusing on the implementation of warning and alerting systems for both standard and custom solutions. our tools to deliver transparent technical reporting and develop strategies for addressing trends and resolving ongoing issues. our health check, review, roadmap and recommendations process. and troubleshoot telephony-related issues, including VoIP systems and connectivity. with 3rd line support and other IT professionals to implement and optimise IT solutions. and update documentation for IT procedures, configurations, and issue resolutions. in user training for both end users and on-the-job with 1st line support colleagues. up to date with industry trends and emerging technologies to contribute to continuous improvement initiatives. Experience: experience as a 2nd Line IT Support technician / engineer or similar role. extensive experience in a 1st line role with evidence of overachieving consistently in this role. in troubleshooting cloud, hardware, software, and network issues. knowledge of Microsoft operating systems. with Active Directory, Group Policy, and other network administration tasks. with VoIP telephony systems. with all Microsoft products, including Premium SKU's, Azure and Endpoint Manager is desirable.
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained click apply for full job details
Apr 23, 2024
Full time
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained click apply for full job details
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line/infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources/Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 23, 2024
Full time
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line/infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources/Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Trainee Benefits Technician Type of contract: Permanent. Full time. 35 hours per week, Monday to Friday Location: Hybrid/London EC2R 7AF, with up to 3 days working from home post probation. Salary: £24,000 a year. Offer up to £26,000 a year only to an exceptional candidate with the relevant knowledge, skills, and experience. About the role This role supports the benefits administration service and works closely with the Senior Technicians and Technicians to facilitate the smooth running of the team. It is a learning and development opportunity, offering a first step to commencing a career in a financial environment. You will be responsible for: • Administering the Scheme's benefits in accordance with Scheme Rules and the agreed processes and methods, seeking guidance where required.• Indexing incoming correspondence accurately and promptly. Understanding of cradle-to-grave pensions administration is necessary for this.• Administering casework in accordance with client service agreements and deadlines, ensuring accuracy and quality in all work activity, identifying, and raising with the Assistant Administration Manager, any areas of risk in the administration.• Operating best practice and ensuring processes are documented and followed and constantly reviewing work processes with a view to identifying and raising with the Assistant Administration Manager, those which could be cost effectively and efficiently improved.• Ensuring that service standards are met and reporting any service failures to the Assistant Administration Manager• Liaising with employers and members as required and dealing with provision of advice about Scheme benefits to employers, members and other schemes.• Undertaking any other ad hoc tasks that may be required as part of the benefits administration. To be considered for this role you will need to demonstrate: • Education to secondary level including a minimum of grade C in Maths and English GCSE or equivalent qualification or equivalent experience.• Administration experience• Customer service experience• Accuracy and ability to follow instructions• Computer literacy• Good written and oral communication skills Other desirable knowledge/experience • Knowledge of The Pension Regulator• Knowledge of Pensions Systems What benefits you will get from us • Hybrid working (after completion of probation period)• Flexi time with the ability to generate additional leave• 26 days holiday entitlement, including Christmas closure• Best-in-class pension scheme. A generous employer contribution to your pension, and life insurance while you're paying in• Getting to work schemes• Private Medical Insurance• Social activities during the year If you feel you have the skills and experience to be successful in this role then apply today! About us SAUL Trustee Company is a great place to work, whether you're a pensions specialist, an HR professional or an IT whizz, we might be the next step in your career. We're a Hybrid scheme and having recently become a Master Trust. We're the Trustee and administrator of a multi-employer pension scheme, looking after the pensions of more than 80,000 members and approximately £3.1bn in assets invested across multiple strategies. The success of the investment strategy is key to maintaining the sustainability and affordability of the Scheme. SAUL Trustee Company (STC) is ranked the 23rd Best Company to work for in the UK in 2023 and we have retained our two-star accreditation as an outstanding place to work. At STC, we are responsible for: • collecting the money members and employers pay into SAUL• managing where that money is invested• making sure we pay the right pension to the right person at the right time.
Apr 22, 2024
Full time
Trainee Benefits Technician Type of contract: Permanent. Full time. 35 hours per week, Monday to Friday Location: Hybrid/London EC2R 7AF, with up to 3 days working from home post probation. Salary: £24,000 a year. Offer up to £26,000 a year only to an exceptional candidate with the relevant knowledge, skills, and experience. About the role This role supports the benefits administration service and works closely with the Senior Technicians and Technicians to facilitate the smooth running of the team. It is a learning and development opportunity, offering a first step to commencing a career in a financial environment. You will be responsible for: • Administering the Scheme's benefits in accordance with Scheme Rules and the agreed processes and methods, seeking guidance where required.• Indexing incoming correspondence accurately and promptly. Understanding of cradle-to-grave pensions administration is necessary for this.• Administering casework in accordance with client service agreements and deadlines, ensuring accuracy and quality in all work activity, identifying, and raising with the Assistant Administration Manager, any areas of risk in the administration.• Operating best practice and ensuring processes are documented and followed and constantly reviewing work processes with a view to identifying and raising with the Assistant Administration Manager, those which could be cost effectively and efficiently improved.• Ensuring that service standards are met and reporting any service failures to the Assistant Administration Manager• Liaising with employers and members as required and dealing with provision of advice about Scheme benefits to employers, members and other schemes.• Undertaking any other ad hoc tasks that may be required as part of the benefits administration. To be considered for this role you will need to demonstrate: • Education to secondary level including a minimum of grade C in Maths and English GCSE or equivalent qualification or equivalent experience.• Administration experience• Customer service experience• Accuracy and ability to follow instructions• Computer literacy• Good written and oral communication skills Other desirable knowledge/experience • Knowledge of The Pension Regulator• Knowledge of Pensions Systems What benefits you will get from us • Hybrid working (after completion of probation period)• Flexi time with the ability to generate additional leave• 26 days holiday entitlement, including Christmas closure• Best-in-class pension scheme. A generous employer contribution to your pension, and life insurance while you're paying in• Getting to work schemes• Private Medical Insurance• Social activities during the year If you feel you have the skills and experience to be successful in this role then apply today! About us SAUL Trustee Company is a great place to work, whether you're a pensions specialist, an HR professional or an IT whizz, we might be the next step in your career. We're a Hybrid scheme and having recently become a Master Trust. We're the Trustee and administrator of a multi-employer pension scheme, looking after the pensions of more than 80,000 members and approximately £3.1bn in assets invested across multiple strategies. The success of the investment strategy is key to maintaining the sustainability and affordability of the Scheme. SAUL Trustee Company (STC) is ranked the 23rd Best Company to work for in the UK in 2023 and we have retained our two-star accreditation as an outstanding place to work. At STC, we are responsible for: • collecting the money members and employers pay into SAUL• managing where that money is invested• making sure we pay the right pension to the right person at the right time.
A global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options is looking for a Technical Support Analyst to join their team in London. A pioneer in the field, the company is internationally recognized for introducing the world's first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies. The company is actively seeking a Technical Support Analyst for a unique opportunity to join a growing team in their support function for their flagship product, a highly customisable multi-asset class execution management system used by some of the largest asset managers and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile contacts and cutting-edge technology in the financial services industry. About You: As a FinTech vendor that delivers mission critical Software-as-a-Service (SaaS) to their clients it is vital that issues are resolved quickly to maintain our reputation as a market leading provider of E/OMS systems to the top Financial services companies globally. This means it's vital that you're a good communicator, who can work well under pressure and to a deadline for all support issues on our flagship product FlexTrader. Key Responsibilities: Provide support to clients globally and advise on questions and queries Monitor Clients systems so that we can provide proactive / real time alerting & updates internally and externally Investigate issues to resolution, involving other parties and escalating where needed Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions Clearly communicate updates, timelines and manage client expectations Essential Requirements: 1+ year experience supporting an EMS or OMS 2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics) Technical knowledge and prior exposure to Linux and Shell-scripting Experience in a coding language such as C++, Java or Python Knowledge of FIX protocol Excellent analytical and problem-solving skills Ability to communicate confidently and concisely to both business and technical clients and colleagues Ability to work under pressure while remaining calm and composed Desire to learn both the business and technical aspects of the financial capital markets in which the company operates Does this sound like you? They would love to hear from you. Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. They conduct a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates. IND123
Dec 02, 2021
Full time
A global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options is looking for a Technical Support Analyst to join their team in London. A pioneer in the field, the company is internationally recognized for introducing the world's first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies. The company is actively seeking a Technical Support Analyst for a unique opportunity to join a growing team in their support function for their flagship product, a highly customisable multi-asset class execution management system used by some of the largest asset managers and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile contacts and cutting-edge technology in the financial services industry. About You: As a FinTech vendor that delivers mission critical Software-as-a-Service (SaaS) to their clients it is vital that issues are resolved quickly to maintain our reputation as a market leading provider of E/OMS systems to the top Financial services companies globally. This means it's vital that you're a good communicator, who can work well under pressure and to a deadline for all support issues on our flagship product FlexTrader. Key Responsibilities: Provide support to clients globally and advise on questions and queries Monitor Clients systems so that we can provide proactive / real time alerting & updates internally and externally Investigate issues to resolution, involving other parties and escalating where needed Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions Clearly communicate updates, timelines and manage client expectations Essential Requirements: 1+ year experience supporting an EMS or OMS 2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics) Technical knowledge and prior exposure to Linux and Shell-scripting Experience in a coding language such as C++, Java or Python Knowledge of FIX protocol Excellent analytical and problem-solving skills Ability to communicate confidently and concisely to both business and technical clients and colleagues Ability to work under pressure while remaining calm and composed Desire to learn both the business and technical aspects of the financial capital markets in which the company operates Does this sound like you? They would love to hear from you. Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. They conduct a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates. IND123
3RD LINE SENIOR IT TECHNICIAN RESPONSIBILITIES: · Provide field-based expertise and excellent customer service to all customers. · To undertake monthly site visits to all allocated customers to ensure effective account management and customer satisfaction. · To provide 3rd Line / Senior IT Technician support to clients, assisting them with hardware and software problems via phone and email and through supporting the Helpdesk. · To effectively project manage, ensuring all IT projects are delivered professionally, punctually and commercially. 3RD LINE DETAILED RESPONSIBILITIES: · To make regular visits to customers on-site & to effectively account manage · Provide 3rd Line / Senior IT support through numerous channels of communication including email, telephone, internal requests from colleagues and actions in response to automated alerts from the in house monitored systems · To resolve all issues within company expectations and within agreed SLAs · To offer advice and support on all third-party software solutions where possible 3RD LINE SUPPORT QUALIFICATIONS DESIRED · Experience of IT hardware and software · Relevant IT qualification desired · A desired knowledge of networking, TCP/IP, LAB and WAN · A desired knowledge of Microsoft Office · A good knowledge of Windows 7, Windows 8, Windows Server 2008, Windows Server 2012, Mail Server and Microsoft Office suites MUST HAVE 3RD LINE KNOWLEDGE REQUIRED · At least 3 years of 2nd Line support (or equivalent) level experience · At least 3 years of experience with supporting Windows, Windows Server, MS Exchange, and Microsoft Office and Office 365 suites · Candidates must have a deep knowledge of networking i.e. TCP/IP, LAN & WAN and their components · An in depth understanding of the needs of SMEs - email, telephony, backup and CRM (Customer Relationship Management) packages such as Sage · Excellent customer service and communication skills · Driving License & Own Car WHAT YOU GET · Private Healthcare for you and your family · Half price cinema tickets / high street discounts · Virtual wellness classes · Employee Mindfulness support · Life coach support · Socials within the team · Great company culture · Lots of career progression, training & Development If this 3rd Line Senior IT Technician Role interests you or anyone you know then please send across your CV to ASAP to avoid disappointment.
Nov 11, 2021
Full time
3RD LINE SENIOR IT TECHNICIAN RESPONSIBILITIES: · Provide field-based expertise and excellent customer service to all customers. · To undertake monthly site visits to all allocated customers to ensure effective account management and customer satisfaction. · To provide 3rd Line / Senior IT Technician support to clients, assisting them with hardware and software problems via phone and email and through supporting the Helpdesk. · To effectively project manage, ensuring all IT projects are delivered professionally, punctually and commercially. 3RD LINE DETAILED RESPONSIBILITIES: · To make regular visits to customers on-site & to effectively account manage · Provide 3rd Line / Senior IT support through numerous channels of communication including email, telephone, internal requests from colleagues and actions in response to automated alerts from the in house monitored systems · To resolve all issues within company expectations and within agreed SLAs · To offer advice and support on all third-party software solutions where possible 3RD LINE SUPPORT QUALIFICATIONS DESIRED · Experience of IT hardware and software · Relevant IT qualification desired · A desired knowledge of networking, TCP/IP, LAB and WAN · A desired knowledge of Microsoft Office · A good knowledge of Windows 7, Windows 8, Windows Server 2008, Windows Server 2012, Mail Server and Microsoft Office suites MUST HAVE 3RD LINE KNOWLEDGE REQUIRED · At least 3 years of 2nd Line support (or equivalent) level experience · At least 3 years of experience with supporting Windows, Windows Server, MS Exchange, and Microsoft Office and Office 365 suites · Candidates must have a deep knowledge of networking i.e. TCP/IP, LAN & WAN and their components · An in depth understanding of the needs of SMEs - email, telephony, backup and CRM (Customer Relationship Management) packages such as Sage · Excellent customer service and communication skills · Driving License & Own Car WHAT YOU GET · Private Healthcare for you and your family · Half price cinema tickets / high street discounts · Virtual wellness classes · Employee Mindfulness support · Life coach support · Socials within the team · Great company culture · Lots of career progression, training & Development If this 3rd Line Senior IT Technician Role interests you or anyone you know then please send across your CV to ASAP to avoid disappointment.
IT Support Technician (Shift Working) - Full time - Department: CODAS & IT - Salary: £33,297 to £35,520 + excellent benefits including outstanding pension - Confirmed Grade: Level 4 - Site Location: UKAEA Culham, Oxfordshire or Rotherham, Yorkshire Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on. Fusion, the process that powers the sun and stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA are at the forefront of realising energy from fusion, working with industry and research partners to deliver the ground-breaking developments that will underpin tomorrow's fusion power stations with the aim of bringing fusion electricity to the grid. Who are we looking for? The UK Atomic Energy Authority have an excellent opportunity for an IT Support Technician to join their shift team within the CODAS & IT department. The IT Support team consists of 12 employees who are responsible for providing IT support for circa 1,800 on-site users (plus additional remote users) operating approximately 3,000 servers, PCs, laptops and other devices across the Culham site. As an IT Support Technician, you will form part of the CST shift team providing 24/7 1st line support for experimental, scientific and business IT systems, primarily within the primary and secondary data centre facilities. This includes data centre infrastructure such as cooling and power systems, racks, servers, storage systems, plant computer systems, networks, printers, software and video conferencing services. In addition, the role involves the monitoring of services using various software tools. You will be involved with the use and development of IT support services including internal processes and web-based intranet information systems. You will also maintain high standards of service delivery with an emphasis on timely and efficient management of tasks; to respond to or escalate incidents and requests. You will also provide a vital first contact role in monitoring, diagnosing and resolving IT problems to ensure services are ready and available to the experiment and business users. The role involves working closely with 2nd/3rd line IT support teams as well as site facility teams and external service providers. Please note that this role will involve you providing support to the J2 Shift technician and IRO teams for the Communications Officer and search/lockup role. You will also carry out the duties of Fire Warden. What will you be responsible for? - Provide hardware support for computer platforms including PCs, laptops, tablets, servers and storage arrays - Provide Operating System support for Microsoft Windows, Linux, macOS and IOS - Provide support and monitoring of the site networks and service infrastructure - Support data centre power and environmental systems - Assist in the assembly and installation of IT computer racks and embedded systems - Develop processes and procedures to assist the support team tasks and activities - Produce knowledge articles for inclusion into the ITSM tool to aid and promote user self-service Essential skills, experience and competence required - A-level or equivalent (e.g. BTEC, HNC) in an IT or science-related subject - Experience of working within an IT support environment - Good knowledge of Microsoft Windows with optional MAC operating systems - Good knowledge of Microsoft Office 365 including Word, Excel, Outlook, OneDrive and SharePoint - Good knowledge of PC, laptop, server, storage system and peripheral hardware - Good knowledge of wired and wireless networks - Experience of using a recognised ITSM application - Excellent communication skills Desirable skills, experience and competence - Experience of working and supporting a medium-sized data centre. What we offer - A competitive salary - A culture committed to being fully inclusive, supported by a Being Inclusive Strategy and Inclusion Ambassadors - An Employee Assistance Programme and trained Mental Health First Aiders, with a full calendar of health and wellbeing initiatives - Flexible working options including family-friendly policies - Emergency leave (paid) - 30.5 days' annual leave (including privilege days and 3 days between Christmas and New Year) increased with length of service - Wide range of career development opportunities (e.g. professional registration, internal promotions, coaching and mentoring programme) - Outstanding defined benefit pension scheme - Annual corporate bonus scheme - Relocation allowance (if eligible) We welcome applications from under-represented groups, particularly from individuals from Black and other ethnic minority backgrounds, including nationality and citizenship, people with disabilities, (visible and hidden) and women. Our dedicated Equality, Diversity and Inclusion Partner, with the support of our Inclusion Ambassadors, is actively promoting and advancing diversity and inclusion in the organisation to help make our organisation an employer of choice. We are easily accessible by car and are a 10 minute walk from Culham Railway Station. Please be advised that this vacancy is scheduled to close on 6th April 2021 but may close earlier than stated if large or sufficient numbers of applications are received. Please note, all employees working at the UK Atomic Energy Authority will be required to complete an online Disclosure Certificate application as part of their clearance.
Mar 17, 2021
Full time
IT Support Technician (Shift Working) - Full time - Department: CODAS & IT - Salary: £33,297 to £35,520 + excellent benefits including outstanding pension - Confirmed Grade: Level 4 - Site Location: UKAEA Culham, Oxfordshire or Rotherham, Yorkshire Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on. Fusion, the process that powers the sun and stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA are at the forefront of realising energy from fusion, working with industry and research partners to deliver the ground-breaking developments that will underpin tomorrow's fusion power stations with the aim of bringing fusion electricity to the grid. Who are we looking for? The UK Atomic Energy Authority have an excellent opportunity for an IT Support Technician to join their shift team within the CODAS & IT department. The IT Support team consists of 12 employees who are responsible for providing IT support for circa 1,800 on-site users (plus additional remote users) operating approximately 3,000 servers, PCs, laptops and other devices across the Culham site. As an IT Support Technician, you will form part of the CST shift team providing 24/7 1st line support for experimental, scientific and business IT systems, primarily within the primary and secondary data centre facilities. This includes data centre infrastructure such as cooling and power systems, racks, servers, storage systems, plant computer systems, networks, printers, software and video conferencing services. In addition, the role involves the monitoring of services using various software tools. You will be involved with the use and development of IT support services including internal processes and web-based intranet information systems. You will also maintain high standards of service delivery with an emphasis on timely and efficient management of tasks; to respond to or escalate incidents and requests. You will also provide a vital first contact role in monitoring, diagnosing and resolving IT problems to ensure services are ready and available to the experiment and business users. The role involves working closely with 2nd/3rd line IT support teams as well as site facility teams and external service providers. Please note that this role will involve you providing support to the J2 Shift technician and IRO teams for the Communications Officer and search/lockup role. You will also carry out the duties of Fire Warden. What will you be responsible for? - Provide hardware support for computer platforms including PCs, laptops, tablets, servers and storage arrays - Provide Operating System support for Microsoft Windows, Linux, macOS and IOS - Provide support and monitoring of the site networks and service infrastructure - Support data centre power and environmental systems - Assist in the assembly and installation of IT computer racks and embedded systems - Develop processes and procedures to assist the support team tasks and activities - Produce knowledge articles for inclusion into the ITSM tool to aid and promote user self-service Essential skills, experience and competence required - A-level or equivalent (e.g. BTEC, HNC) in an IT or science-related subject - Experience of working within an IT support environment - Good knowledge of Microsoft Windows with optional MAC operating systems - Good knowledge of Microsoft Office 365 including Word, Excel, Outlook, OneDrive and SharePoint - Good knowledge of PC, laptop, server, storage system and peripheral hardware - Good knowledge of wired and wireless networks - Experience of using a recognised ITSM application - Excellent communication skills Desirable skills, experience and competence - Experience of working and supporting a medium-sized data centre. What we offer - A competitive salary - A culture committed to being fully inclusive, supported by a Being Inclusive Strategy and Inclusion Ambassadors - An Employee Assistance Programme and trained Mental Health First Aiders, with a full calendar of health and wellbeing initiatives - Flexible working options including family-friendly policies - Emergency leave (paid) - 30.5 days' annual leave (including privilege days and 3 days between Christmas and New Year) increased with length of service - Wide range of career development opportunities (e.g. professional registration, internal promotions, coaching and mentoring programme) - Outstanding defined benefit pension scheme - Annual corporate bonus scheme - Relocation allowance (if eligible) We welcome applications from under-represented groups, particularly from individuals from Black and other ethnic minority backgrounds, including nationality and citizenship, people with disabilities, (visible and hidden) and women. Our dedicated Equality, Diversity and Inclusion Partner, with the support of our Inclusion Ambassadors, is actively promoting and advancing diversity and inclusion in the organisation to help make our organisation an employer of choice. We are easily accessible by car and are a 10 minute walk from Culham Railway Station. Please be advised that this vacancy is scheduled to close on 6th April 2021 but may close earlier than stated if large or sufficient numbers of applications are received. Please note, all employees working at the UK Atomic Energy Authority will be required to complete an online Disclosure Certificate application as part of their clearance.
This is a fantastic opportunity for Web Developer to join a fast-paced and creative team in the education sector, maintaining and developing a content management solution used by schools and internal teams. You will receive a great package: Home working (post-Covid around 1 day a week in the Peterborough office) Flexitime accruals 26 days of leave per year Pension with a 3% contribution As the Web Developer you will work with local school marketing teams, website administrators and head teachers to develop and implement website designs for schools within the group. The role is homebased and as the Web Developer, you will: Lead on design consultation, wireframing and the delivery of designs Build, develop and maintain compatible websites Ensure that a strong message is delivered via the schools' websites Support content updates, technical / functional requirements, and training Maintain and develop content management systems Assist with website issue resolution and support Essential Requirements: You should be a self-starter with excellent attention to detail and a commitment to excellence. A strong background in web development is key, as is experience planning and implementing projects and the ability to build excellent relationships with technical and non-technical stakeholders. You should have experience in: NET and MS-SQL GIT / Version Control HTML5, CSS, JavaScript, frameworks Knowledge of responsive, cross-browser development and website user experience and accessibility is required, and you should be comfortable utilising established development tools such as Visual Studio It would be a bonus if you had some of the following experience: CMS systems MS .Net framework Front end development Experience training and assisting end users with CMS systems Why Should You Apply? Our client is a group of schools that are committed to providing excellent education to children and young people across the country. They are focused on improving the life chances of all the children and young people under their care. Who we are? GreatFind Recruitment is a specialist IT recruitment agency. We've been in business for over 15 years and we're different because we genuinely care about our candidates and clients, delivering a consultative and personalised service. About GreatFind Recruitment We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations. We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy. We are an equal opportunity provider...... click apply for full job details
Nov 14, 2020
Full time
This is a fantastic opportunity for Web Developer to join a fast-paced and creative team in the education sector, maintaining and developing a content management solution used by schools and internal teams. You will receive a great package: Home working (post-Covid around 1 day a week in the Peterborough office) Flexitime accruals 26 days of leave per year Pension with a 3% contribution As the Web Developer you will work with local school marketing teams, website administrators and head teachers to develop and implement website designs for schools within the group. The role is homebased and as the Web Developer, you will: Lead on design consultation, wireframing and the delivery of designs Build, develop and maintain compatible websites Ensure that a strong message is delivered via the schools' websites Support content updates, technical / functional requirements, and training Maintain and develop content management systems Assist with website issue resolution and support Essential Requirements: You should be a self-starter with excellent attention to detail and a commitment to excellence. A strong background in web development is key, as is experience planning and implementing projects and the ability to build excellent relationships with technical and non-technical stakeholders. You should have experience in: NET and MS-SQL GIT / Version Control HTML5, CSS, JavaScript, frameworks Knowledge of responsive, cross-browser development and website user experience and accessibility is required, and you should be comfortable utilising established development tools such as Visual Studio It would be a bonus if you had some of the following experience: CMS systems MS .Net framework Front end development Experience training and assisting end users with CMS systems Why Should You Apply? Our client is a group of schools that are committed to providing excellent education to children and young people across the country. They are focused on improving the life chances of all the children and young people under their care. Who we are? GreatFind Recruitment is a specialist IT recruitment agency. We've been in business for over 15 years and we're different because we genuinely care about our candidates and clients, delivering a consultative and personalised service. About GreatFind Recruitment We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations. We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy. We are an equal opportunity provider...... click apply for full job details