We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.1 million vehicles across 95 countries, we're committed to every journey our team members, partners, customers and neighbours make. Join us, and we'll invest in yours. After an initial virtual classroom-based orientation session, you'll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes. That's because nearly all of our full-time employees started as a graduate in our Management Training Programme, including our current CEO. This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you'll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service. As you progress, increasingly more opportunities will become available to you. You can choose, as most people do, to continue your rewarding ascent within our Rental Operations managerial track. Then - in as little as two years from joining as a graduate - you could become a Branch Manager, in charge of your own team and your own profits. Or you can explore one of many other exciting options within Enterprise including Human Resources, Accounting, Revenue Management, Sales, Marketing and more. What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall's index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, included in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC. Enterprise is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities As a Graduate Management Trainee, you are empowered to make business decisions that greatly affect your career as well as the bottom line. You'll gain responsibility for developing new business and maintaining current relationships. You'll be responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business. You will also learn how to deliver exceptional customer service. We will teach you how to effectively communicate, influence, and interact with all types of customers, vendors, and colleagues. You'll learn proper sales techniques, problem solving strategies and conflict management. Those skills will provide you with the opportunity to market to local business partners and build solid, long lasting relationships with key business decision makers. In your development to become a successful manager at Enterprise, you'll learn how to mentor, train, develop, manage and promote staff of your own. In turn, we'll reward your development with pay increases and opportunities for continued promotions. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted.
May 19, 2024
Full time
We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.1 million vehicles across 95 countries, we're committed to every journey our team members, partners, customers and neighbours make. Join us, and we'll invest in yours. After an initial virtual classroom-based orientation session, you'll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes. That's because nearly all of our full-time employees started as a graduate in our Management Training Programme, including our current CEO. This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you'll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service. As you progress, increasingly more opportunities will become available to you. You can choose, as most people do, to continue your rewarding ascent within our Rental Operations managerial track. Then - in as little as two years from joining as a graduate - you could become a Branch Manager, in charge of your own team and your own profits. Or you can explore one of many other exciting options within Enterprise including Human Resources, Accounting, Revenue Management, Sales, Marketing and more. What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall's index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, included in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC. Enterprise is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities As a Graduate Management Trainee, you are empowered to make business decisions that greatly affect your career as well as the bottom line. You'll gain responsibility for developing new business and maintaining current relationships. You'll be responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business. You will also learn how to deliver exceptional customer service. We will teach you how to effectively communicate, influence, and interact with all types of customers, vendors, and colleagues. You'll learn proper sales techniques, problem solving strategies and conflict management. Those skills will provide you with the opportunity to market to local business partners and build solid, long lasting relationships with key business decision makers. In your development to become a successful manager at Enterprise, you'll learn how to mentor, train, develop, manage and promote staff of your own. In turn, we'll reward your development with pay increases and opportunities for continued promotions. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted.
We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.1 million vehicles across 95 countries, we're committed to every journey our team members, partners, customers and neighbours make. Join us, and we'll invest in yours. After an initial virtual classroom-based orientation session, you'll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes. That's because nearly all of our full-time employees started as a graduate in our Management Training Programme, including our current CEO. This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you'll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service. As you progress, increasingly more opportunities will become available to you. You can choose, as most people do, to continue your rewarding ascent within our Rental Operations managerial track. Then - in as little as two years from joining as a graduate - you could become a Branch Manager, in charge of your own team and your own profits. Or you can explore one of many other exciting options within Enterprise including Human Resources, Accounting, Revenue Management, Sales, Marketing and more. What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall's index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, included in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC. Enterprise is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities As a Graduate Management Trainee, you are empowered to make business decisions that greatly affect your career as well as the bottom line. You'll gain responsibility for developing new business and maintaining current relationships. You'll be responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business. You will also learn how to deliver exceptional customer service. We will teach you how to effectively communicate, influence, and interact with all types of customers, vendors, and colleagues. You'll learn proper sales techniques, problem solving strategies and conflict management. Those skills will provide you with the opportunity to market to local business partners and build solid, long lasting relationships with key business decision makers. In your development to become a successful manager at Enterprise, you'll learn how to mentor, train, develop, manage and promote staff of your own. In turn, we'll reward your development with pay increases and opportunities for continued promotions. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted.
May 19, 2024
Full time
We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.1 million vehicles across 95 countries, we're committed to every journey our team members, partners, customers and neighbours make. Join us, and we'll invest in yours. After an initial virtual classroom-based orientation session, you'll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes. That's because nearly all of our full-time employees started as a graduate in our Management Training Programme, including our current CEO. This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you'll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service. As you progress, increasingly more opportunities will become available to you. You can choose, as most people do, to continue your rewarding ascent within our Rental Operations managerial track. Then - in as little as two years from joining as a graduate - you could become a Branch Manager, in charge of your own team and your own profits. Or you can explore one of many other exciting options within Enterprise including Human Resources, Accounting, Revenue Management, Sales, Marketing and more. What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall's index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, included in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC. Enterprise is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities As a Graduate Management Trainee, you are empowered to make business decisions that greatly affect your career as well as the bottom line. You'll gain responsibility for developing new business and maintaining current relationships. You'll be responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business. You will also learn how to deliver exceptional customer service. We will teach you how to effectively communicate, influence, and interact with all types of customers, vendors, and colleagues. You'll learn proper sales techniques, problem solving strategies and conflict management. Those skills will provide you with the opportunity to market to local business partners and build solid, long lasting relationships with key business decision makers. In your development to become a successful manager at Enterprise, you'll learn how to mentor, train, develop, manage and promote staff of your own. In turn, we'll reward your development with pay increases and opportunities for continued promotions. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted.
We are delighted to be partnered with our friendly, professional and established client as they seek to recruit a Sales Support Administrator to join their experienced team within their offices close to Uckfield. This role is available due to strong company growth levels and continued expansion. Sales Support Administrator Full time permanent role - office based role but with flexible working to attend appointments / engineers visits at home etc Mon-Fri only or Role based close to Uckfield. Due to rural location of the offices, you will need to be a driver and have your own transport. There is plenty of free parking on site for all staff. Salary £26000-£28000 per annum, depending on experience plus excellent all round company benefits, including pension scheme, free work related training courses, company social activities, snacks and drinks provided at the office, Christmas close down. Discretionary Christmas bonus £500-£1000 approx. This is an excellent opportunity to join a busy team within a friendly, independent family run and very successful organisation. Please note that this is a 'well behaved' dog friendly office. Bring your dog to work if you have one! The role - Sales Support Administrator: This role is designed to be a challenging and rewarding opportunity to aid the sales team in handling sales orders and enquiries to help further the growth and development of the business. This key role will provide support to the Sales Team in achieving the company objectives, maintaining relationships with the existing customer base and the daily management of enquiries and orders, Duties will include: To receive and process incoming enquiries Carry out the sales process in a timely and professional manner. Manage client expectations in terms of time-scales, product availability and costs. To maintain a great working relationship with clients. To provide administrative support to the sales team - keeping sales reports and information up to date. Liaising with suppliers and other staff members To assist with account growth and development by keeping in regular contact with allocated accounts / up-selling. Support the Account Managers with producing quotations and samples packs. Provide support for events/trade shows and promotions Experience, competencies and knowledge required: Previous sales support experience Experience of compiling quotations and proposals Experience of keeping key sales reporting information up to date accurately. Great phone manner and has experience connecting and up-selling on the phone to current accounts / account managing. No outbound sales. Experience of building relationships with customers Good computer skills (Excel) Ability to work independently and take initiative. For more information regarding this new and exciting Sales Support Administrator opportunity, please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
May 19, 2024
Full time
We are delighted to be partnered with our friendly, professional and established client as they seek to recruit a Sales Support Administrator to join their experienced team within their offices close to Uckfield. This role is available due to strong company growth levels and continued expansion. Sales Support Administrator Full time permanent role - office based role but with flexible working to attend appointments / engineers visits at home etc Mon-Fri only or Role based close to Uckfield. Due to rural location of the offices, you will need to be a driver and have your own transport. There is plenty of free parking on site for all staff. Salary £26000-£28000 per annum, depending on experience plus excellent all round company benefits, including pension scheme, free work related training courses, company social activities, snacks and drinks provided at the office, Christmas close down. Discretionary Christmas bonus £500-£1000 approx. This is an excellent opportunity to join a busy team within a friendly, independent family run and very successful organisation. Please note that this is a 'well behaved' dog friendly office. Bring your dog to work if you have one! The role - Sales Support Administrator: This role is designed to be a challenging and rewarding opportunity to aid the sales team in handling sales orders and enquiries to help further the growth and development of the business. This key role will provide support to the Sales Team in achieving the company objectives, maintaining relationships with the existing customer base and the daily management of enquiries and orders, Duties will include: To receive and process incoming enquiries Carry out the sales process in a timely and professional manner. Manage client expectations in terms of time-scales, product availability and costs. To maintain a great working relationship with clients. To provide administrative support to the sales team - keeping sales reports and information up to date. Liaising with suppliers and other staff members To assist with account growth and development by keeping in regular contact with allocated accounts / up-selling. Support the Account Managers with producing quotations and samples packs. Provide support for events/trade shows and promotions Experience, competencies and knowledge required: Previous sales support experience Experience of compiling quotations and proposals Experience of keeping key sales reporting information up to date accurately. Great phone manner and has experience connecting and up-selling on the phone to current accounts / account managing. No outbound sales. Experience of building relationships with customers Good computer skills (Excel) Ability to work independently and take initiative. For more information regarding this new and exciting Sales Support Administrator opportunity, please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
Overview We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we're here to advance the world, one journey at a time. Imagine what we could do for your career? Join us, and after an initial virtual classroom-based orientation session, you'll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes. That's because nearly all of our full-time employees started as a graduate in our Management Training Programme, including our current CEO. This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you'll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service. As you progress, increasingly more opportunities will become available to you. You can choose, as most people do, to continue your rewarding ascent within our Rental Operations managerial track. Then - in as little as two years from joining as a graduate - you could become a Branch Manager, in charge of your own team and your own profits. Or you can explore one of many other exciting options within Enterprise including Human Resources, Accounting, Revenue Management, Sales, Marketing and more. What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall's index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, currently rank tenth in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC. Enterprise Mobility is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities As a Graduate Management Trainee, you are empowered to make business decisions that greatly affect your career as well as the bottom line. You'll gain responsibility for developing new business and maintaining current relationships. You'll be responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business. You will also learn how to deliver exceptional customer service. We will teach you how to effectively communicate, influence, and interact with all types of customers, vendors, and colleagues. You'll learn proper sales techniques, problem solving strategies and conflict management. Those skills will provide you with the opportunity to market to local business partners and build solid, long lasting relationships with key business decision makers. In your development to become a successful manager at Enterprise, you'll learn how to mentor, train, develop, manage and promote staff of your own. In turn, we'll reward your development with pay increases and opportunities for continued promotions. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK or EU driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted. Additional Information Regardless of your socio-economic background, university attended, subject studied and degree attained, Enterprise will always look at how you perform against our competencies and will judge you on that alone. Please let us know about any accommodations you may need to participate in our recruitment process. Please limit your application to only one job posting based on where you live and/or plan to work. Applying to multiple locations will delay your application being processed. This job posting is for applications within the following location(s): Glasgow
May 19, 2024
Full time
Overview We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we're here to advance the world, one journey at a time. Imagine what we could do for your career? Join us, and after an initial virtual classroom-based orientation session, you'll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes. That's because nearly all of our full-time employees started as a graduate in our Management Training Programme, including our current CEO. This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you'll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service. As you progress, increasingly more opportunities will become available to you. You can choose, as most people do, to continue your rewarding ascent within our Rental Operations managerial track. Then - in as little as two years from joining as a graduate - you could become a Branch Manager, in charge of your own team and your own profits. Or you can explore one of many other exciting options within Enterprise including Human Resources, Accounting, Revenue Management, Sales, Marketing and more. What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall's index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, currently rank tenth in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC. Enterprise Mobility is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities As a Graduate Management Trainee, you are empowered to make business decisions that greatly affect your career as well as the bottom line. You'll gain responsibility for developing new business and maintaining current relationships. You'll be responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business. You will also learn how to deliver exceptional customer service. We will teach you how to effectively communicate, influence, and interact with all types of customers, vendors, and colleagues. You'll learn proper sales techniques, problem solving strategies and conflict management. Those skills will provide you with the opportunity to market to local business partners and build solid, long lasting relationships with key business decision makers. In your development to become a successful manager at Enterprise, you'll learn how to mentor, train, develop, manage and promote staff of your own. In turn, we'll reward your development with pay increases and opportunities for continued promotions. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK or EU driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted. Additional Information Regardless of your socio-economic background, university attended, subject studied and degree attained, Enterprise will always look at how you perform against our competencies and will judge you on that alone. Please let us know about any accommodations you may need to participate in our recruitment process. Please limit your application to only one job posting based on where you live and/or plan to work. Applying to multiple locations will delay your application being processed. This job posting is for applications within the following location(s): Glasgow
Job Description Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers. Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact. In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation. We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio. Key responsibilities include: Own the e-commerce strategy, campaign execution and data insights for your client portfolio. Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. Respond to client requests in a timely and effective manner Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services. Identify and manage commercial execution of expansion opportunities within your portfolio. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. We're looking for someone with: 5+ years of client management experience across e-commerce or Martech. A strong understanding of digital marketing, e-commerce, and marketing technology. Proven success managing a portfolio and evidence of prioritising client requests and relationships. Ambition and drive to grow existing client contracts through partner site expansion and product upsells. An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230371NCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
May 19, 2024
Full time
Job Description Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers. Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact. In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation. We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio. Key responsibilities include: Own the e-commerce strategy, campaign execution and data insights for your client portfolio. Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. Respond to client requests in a timely and effective manner Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services. Identify and manage commercial execution of expansion opportunities within your portfolio. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. We're looking for someone with: 5+ years of client management experience across e-commerce or Martech. A strong understanding of digital marketing, e-commerce, and marketing technology. Proven success managing a portfolio and evidence of prioritising client requests and relationships. Ambition and drive to grow existing client contracts through partner site expansion and product upsells. An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230371NCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
Company Description Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud. With a team of experienced industry professionals, consultants and technology experts, Hitachi Solutions has a wide range of capabilities including digital transformation, ERP and CRM implementation, change management and data science & analytics. Our highly skilled team help drive improvements to many aspects of your business creating efficiencies and growth. For more information, visit Job Description Key responsibilities: Assisting customers to maximise returns on their Dynamics investment Developing long lasting and high-quality business relationships with clients by instilling trust and confidence Working directly with clients to understand their business strategy, programme requirements & processes Demonstrating the future state solution enactment of the articulated programme strategy in the context of Microsoft Dynamics CRM / CRM & related applications and technologies Utilising specialist knowledge of business processes and the Microsoft Dynamics / CRM product suite (including related applications and technologies) to support the development and expansion of the solution footprint to meet clients' articulated business strategy Providing solution demonstrations Developing original approaches to improve or replace existing processes and procedures Designing bespoke solutions Documenting the Programme Solution Design Supporting Lead Consultants in their review of functional specifications for clients of high complexity and quality, including complex integrations or significant module changes Acting as the single point design authority between Solution Architects so that solutions can be developed Guiding Client Programme Directors & Project Managers and keeping them informed Sharing knowledge with other project team members or other Hitachi Solutions consultants Execute assigned responsibilities in a manner consistent with Hitachi Solution Europe Ltd's Quality Management Policy. Qualifications Key competencies: Deep functional knowledge of Microsoft Dynamics CRM / CRM solutions & integrations Experience of developing customised solutions to complex business problems Demonstrable Programme level Solution Architect experience Strong working knowledge of Solution and Integration Design Relevant Microsoft certifications Excellent documentation and communication skills A logical approach to problem solving and the structured introduction of change into operational systems Ability to multitask and prioritise Good interpersonal skills Attention to detail Additional Information The Hitachi Solutions Europe office is in London but our client offices are spread throughout the UK so candidates must be willing to travel and stay away from home during the working week. In responding to this application you are explicitly giving your permission under General Data Protection regulation (GDPR) & the UK Data Protection Act 1998 (DPA), for Hitachi Solutions Europe Limited to collect your information, store & process it for this role & / or any others that may be suitable now or in the future subject to Hitachi Solutions Europe Limited's Data Retention Policy. For more information please refer to our Privacy Policy located on Beware of scams Our recruiting team may communicate with candidates via domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
May 19, 2024
Full time
Company Description Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud. With a team of experienced industry professionals, consultants and technology experts, Hitachi Solutions has a wide range of capabilities including digital transformation, ERP and CRM implementation, change management and data science & analytics. Our highly skilled team help drive improvements to many aspects of your business creating efficiencies and growth. For more information, visit Job Description Key responsibilities: Assisting customers to maximise returns on their Dynamics investment Developing long lasting and high-quality business relationships with clients by instilling trust and confidence Working directly with clients to understand their business strategy, programme requirements & processes Demonstrating the future state solution enactment of the articulated programme strategy in the context of Microsoft Dynamics CRM / CRM & related applications and technologies Utilising specialist knowledge of business processes and the Microsoft Dynamics / CRM product suite (including related applications and technologies) to support the development and expansion of the solution footprint to meet clients' articulated business strategy Providing solution demonstrations Developing original approaches to improve or replace existing processes and procedures Designing bespoke solutions Documenting the Programme Solution Design Supporting Lead Consultants in their review of functional specifications for clients of high complexity and quality, including complex integrations or significant module changes Acting as the single point design authority between Solution Architects so that solutions can be developed Guiding Client Programme Directors & Project Managers and keeping them informed Sharing knowledge with other project team members or other Hitachi Solutions consultants Execute assigned responsibilities in a manner consistent with Hitachi Solution Europe Ltd's Quality Management Policy. Qualifications Key competencies: Deep functional knowledge of Microsoft Dynamics CRM / CRM solutions & integrations Experience of developing customised solutions to complex business problems Demonstrable Programme level Solution Architect experience Strong working knowledge of Solution and Integration Design Relevant Microsoft certifications Excellent documentation and communication skills A logical approach to problem solving and the structured introduction of change into operational systems Ability to multitask and prioritise Good interpersonal skills Attention to detail Additional Information The Hitachi Solutions Europe office is in London but our client offices are spread throughout the UK so candidates must be willing to travel and stay away from home during the working week. In responding to this application you are explicitly giving your permission under General Data Protection regulation (GDPR) & the UK Data Protection Act 1998 (DPA), for Hitachi Solutions Europe Limited to collect your information, store & process it for this role & / or any others that may be suitable now or in the future subject to Hitachi Solutions Europe Limited's Data Retention Policy. For more information please refer to our Privacy Policy located on Beware of scams Our recruiting team may communicate with candidates via domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
Metropolitan Thames Valley
Bulwell, Nottinghamshire
Care & Support Team Leader Location: Nottingham Salary: 26,466 This role: Team Leader (Maternity cover) We are looking for an enthusiastic Team Leader to lead a supported living service in Nottingham for adults with learning disabilities. The service supports customers to live independently in the community and meet their life aspirations; and has a well -established staff team. Our expectations: The Team Leader is crucial to the successful delivery of the service, and involves the line management of Care and Support workers, and liaison with internal and external partners and stakeholders. There is an expectation that the successful candidate will participate in an on-call rota along with other Managers in the region. The role is demanding but also extremely rewarding and you will truly get to see the positive difference you make to the lives of others, on a daily basis. What we require from you: To be successful in this role you will first and foremost care about the customer group and wanting to support them to live their best lives. You will be organised in your approach, be able to use your initiative, and be competent in managing others. You will also be a great communicator and be able to demonstrate the ability to build and maintain positive working relationships at all levels. In return you?ll get to lead a supportive, progressive team working to achieve excellence in service delivery. It is a great step for an ambitious person looking to move into a management role. If you think this could be you, we?d welcome your application! Apply Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
May 18, 2024
Contractor
Care & Support Team Leader Location: Nottingham Salary: 26,466 This role: Team Leader (Maternity cover) We are looking for an enthusiastic Team Leader to lead a supported living service in Nottingham for adults with learning disabilities. The service supports customers to live independently in the community and meet their life aspirations; and has a well -established staff team. Our expectations: The Team Leader is crucial to the successful delivery of the service, and involves the line management of Care and Support workers, and liaison with internal and external partners and stakeholders. There is an expectation that the successful candidate will participate in an on-call rota along with other Managers in the region. The role is demanding but also extremely rewarding and you will truly get to see the positive difference you make to the lives of others, on a daily basis. What we require from you: To be successful in this role you will first and foremost care about the customer group and wanting to support them to live their best lives. You will be organised in your approach, be able to use your initiative, and be competent in managing others. You will also be a great communicator and be able to demonstrate the ability to build and maintain positive working relationships at all levels. In return you?ll get to lead a supportive, progressive team working to achieve excellence in service delivery. It is a great step for an ambitious person looking to move into a management role. If you think this could be you, we?d welcome your application! Apply Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Administrator £25,000 - £27,000 West Kent - must drive Hybrid - 2 days in the office, 3 days at home 12 month Fixed Term Contract Looking for the next step in your sales career? Join this established, marketing leading manufacturing company as an Administrator! You will be working within the sales team providing pivotal administrative support to the Key Account Managers. Please note that this role is a 12 month fixed term contract (maternity cover) but my client is always keen to retain good staff, so there may be a future opportunity for a permanent role for the right candidate. Duties include: Providing dedicated sales support to Key Account Managers, maximising sales opportunities, and completing occasional client visits. Receiving inbound calls and emails from existing and new clients, identifying new business opportunities. Building strong relationships with identified clients by phone and email. Updating and maintaining the CRM and adding sales orders to the system. Creating and sending out quotes including CAD drawings and specifications and following these up. Liaising with the marketing team and external design team to develop marketing materials. Contributing to the continued success of the wider Sales and Sales Coordinator team. To be considered for this role, you must have/be: Previous experience in a similar role, ideally within manufacturing/engineering. Excellent customer service skills. Enthusiasm to progress and develop. Organised and able to work well in a fast paced environment. Excellent communication skills with the natural ability to build strong relationships. Good IT skills (Microsoft Office, Excel, LinkedIn and CRM systems). If you feel you meet the above criteria, please apply online for immediate consideration. This role is being managed by Christina Pithouse, Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
May 18, 2024
Full time
Administrator £25,000 - £27,000 West Kent - must drive Hybrid - 2 days in the office, 3 days at home 12 month Fixed Term Contract Looking for the next step in your sales career? Join this established, marketing leading manufacturing company as an Administrator! You will be working within the sales team providing pivotal administrative support to the Key Account Managers. Please note that this role is a 12 month fixed term contract (maternity cover) but my client is always keen to retain good staff, so there may be a future opportunity for a permanent role for the right candidate. Duties include: Providing dedicated sales support to Key Account Managers, maximising sales opportunities, and completing occasional client visits. Receiving inbound calls and emails from existing and new clients, identifying new business opportunities. Building strong relationships with identified clients by phone and email. Updating and maintaining the CRM and adding sales orders to the system. Creating and sending out quotes including CAD drawings and specifications and following these up. Liaising with the marketing team and external design team to develop marketing materials. Contributing to the continued success of the wider Sales and Sales Coordinator team. To be considered for this role, you must have/be: Previous experience in a similar role, ideally within manufacturing/engineering. Excellent customer service skills. Enthusiasm to progress and develop. Organised and able to work well in a fast paced environment. Excellent communication skills with the natural ability to build strong relationships. Good IT skills (Microsoft Office, Excel, LinkedIn and CRM systems). If you feel you meet the above criteria, please apply online for immediate consideration. This role is being managed by Christina Pithouse, Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
Job Title: Dialler Manager Company: Evolution MoneyLocation: Manchester City CentreJob Type: Full-timeBasic Salary: up to 40K, OTE £50K About Us: Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions. The Role: As a Dialler Manager for Evolution Money you will play a pivotal role in managing staff and external relationships within digital aggregators. Your primary responsibility will be to ensure the efficient operation of our dialler system, optimising performance to maximise conversions and enhance customer experience. Responsibilities: Dialler Management Oversee the operation of our dialler system, ensuring its optimal functionality. Implement strategies to increase productivity and efficiency in outbound call campaigns. Monitor call queues and agent performance to identify areas for improvement. Regularly update and maintain dialler configurations to align with business objectives. Staff Management Lead and manage a team of dialler agents (Mortgage Support Advisors), providing guidance, coaching, and performance feedback. Develop training programs to enhance the skills and knowledge of dialler agents. Conduct regular performance reviews and set targets to drive individual and team performance. Foster a positive and supportive work environment to encourage productivity and motivation. External Relationship Management Build and maintain strong relationships with digital aggregators and third-party partners. Collaborate with external stakeholders to optimise lead generation and conversion processes. Stay updated on industry trends and competitor strategies within the digital aggregator space. Data Analysis & Reporting Utilise data analytics tools to track and analyse dialler performance metrics. Generate regular reports on key performance indicators (KPIs) and campaign outcomes. Identify trends, patterns, and areas for improvement based on data insights. Make data-driven recommendations to enhance dialler performance and campaign effectiveness. Qualifications (minimum): Proven experience in dialler management within the financial services industry, preferably in second charge mortgage lending. Strong understanding of digital aggregator platforms and lead generation processes. Excellent leadership and people management skills, with the ability to motivate and inspire teams. Exceptional communication and negotiation abilities, both verbal and written. Proficiency in data analysis and reporting, with experience using analytics tools. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Strong attention to detail and problem-solving skills. Here's what you'll get back: Up to 25 days' annual leave + Bank Holidays Your birthday off, every year! A healthcare cash plan A contributory pensions scheme, matched up to 5% Long Service Awards Cycle to work scheme Life Assurance Company Culture: Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork.We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it.If you need any support with completing this application, please contact us and we will be happy to assist. As a part of the Disability Confident Scheme, we offer interview to anyone with disability who meets the minimum criteria for the role.REF-
May 18, 2024
Full time
Job Title: Dialler Manager Company: Evolution MoneyLocation: Manchester City CentreJob Type: Full-timeBasic Salary: up to 40K, OTE £50K About Us: Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions. The Role: As a Dialler Manager for Evolution Money you will play a pivotal role in managing staff and external relationships within digital aggregators. Your primary responsibility will be to ensure the efficient operation of our dialler system, optimising performance to maximise conversions and enhance customer experience. Responsibilities: Dialler Management Oversee the operation of our dialler system, ensuring its optimal functionality. Implement strategies to increase productivity and efficiency in outbound call campaigns. Monitor call queues and agent performance to identify areas for improvement. Regularly update and maintain dialler configurations to align with business objectives. Staff Management Lead and manage a team of dialler agents (Mortgage Support Advisors), providing guidance, coaching, and performance feedback. Develop training programs to enhance the skills and knowledge of dialler agents. Conduct regular performance reviews and set targets to drive individual and team performance. Foster a positive and supportive work environment to encourage productivity and motivation. External Relationship Management Build and maintain strong relationships with digital aggregators and third-party partners. Collaborate with external stakeholders to optimise lead generation and conversion processes. Stay updated on industry trends and competitor strategies within the digital aggregator space. Data Analysis & Reporting Utilise data analytics tools to track and analyse dialler performance metrics. Generate regular reports on key performance indicators (KPIs) and campaign outcomes. Identify trends, patterns, and areas for improvement based on data insights. Make data-driven recommendations to enhance dialler performance and campaign effectiveness. Qualifications (minimum): Proven experience in dialler management within the financial services industry, preferably in second charge mortgage lending. Strong understanding of digital aggregator platforms and lead generation processes. Excellent leadership and people management skills, with the ability to motivate and inspire teams. Exceptional communication and negotiation abilities, both verbal and written. Proficiency in data analysis and reporting, with experience using analytics tools. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Strong attention to detail and problem-solving skills. Here's what you'll get back: Up to 25 days' annual leave + Bank Holidays Your birthday off, every year! A healthcare cash plan A contributory pensions scheme, matched up to 5% Long Service Awards Cycle to work scheme Life Assurance Company Culture: Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork.We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it.If you need any support with completing this application, please contact us and we will be happy to assist. As a part of the Disability Confident Scheme, we offer interview to anyone with disability who meets the minimum criteria for the role.REF-
Car Sales Executive - Blackpool Your role is to work closely to ensure a seamless customer buying experience. Your role will be to discuss the purchasing arrangements and ensure that the customer is happy with their vehicle of choice. The job:- Understanding and adapting to the customers' buying strategy and encouraging them to experience the product through test drives.- Agreeing price and payment methods including advising on any financing options with the customer direct, working within company guidelines.- Ensuring that each delivery is followed up with a personal phone call to check that the customer is happy with their purchase. Maintain contact with customers to build relationships and future business.- Planning and organising own daily sales activity - for example by telephoning sales prospects (previous/existing customers or general enquiries) to obtain new business.- Working alongside colleagues and other departments to ensure a seamless service to our customers.- Positively participating in training and development opportunities to assist the Group in achieving its aims and objectives. The Candidate: For this role, we are looking for an individual who can demonstrate the following skills and attributes: - - Able to plan, organise self and meet agreed work deadlines.- Able to assimilate information quickly and provide considered responses.- Strong work ethic and adaptable to change.- Attention to detail and maintains good, accurate quality of work.- Ability to work to tight deadlines to achieve the business needs.- Able to react positively to organisational and market changes.- You must be IT literate (PC, Microsoft and web literate), and hold a full UK driving licence. Benefits: - 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.- Healthcare cash plan.- Employee vehicle-discount schemes.- High street discounts- Cycle to work scheme.- Eyecare vouchers.- Company pension - Internal and manufacturer training. Basic - £20kOTE - £50k (135 units) 5 day week, alternate weekends off Company car If this sounds like you we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further. The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
May 18, 2024
Full time
Car Sales Executive - Blackpool Your role is to work closely to ensure a seamless customer buying experience. Your role will be to discuss the purchasing arrangements and ensure that the customer is happy with their vehicle of choice. The job:- Understanding and adapting to the customers' buying strategy and encouraging them to experience the product through test drives.- Agreeing price and payment methods including advising on any financing options with the customer direct, working within company guidelines.- Ensuring that each delivery is followed up with a personal phone call to check that the customer is happy with their purchase. Maintain contact with customers to build relationships and future business.- Planning and organising own daily sales activity - for example by telephoning sales prospects (previous/existing customers or general enquiries) to obtain new business.- Working alongside colleagues and other departments to ensure a seamless service to our customers.- Positively participating in training and development opportunities to assist the Group in achieving its aims and objectives. The Candidate: For this role, we are looking for an individual who can demonstrate the following skills and attributes: - - Able to plan, organise self and meet agreed work deadlines.- Able to assimilate information quickly and provide considered responses.- Strong work ethic and adaptable to change.- Attention to detail and maintains good, accurate quality of work.- Ability to work to tight deadlines to achieve the business needs.- Able to react positively to organisational and market changes.- You must be IT literate (PC, Microsoft and web literate), and hold a full UK driving licence. Benefits: - 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.- Healthcare cash plan.- Employee vehicle-discount schemes.- High street discounts- Cycle to work scheme.- Eyecare vouchers.- Company pension - Internal and manufacturer training. Basic - £20kOTE - £50k (135 units) 5 day week, alternate weekends off Company car If this sounds like you we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further. The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
We are delighted to be partnered with our friendly, professional, large and established client as they seek to recruit a Sales Office Administrator to join their experienced team within their offices in Tipton. This role is available due to strong company growth levels and continued expansion. Sales Office Administrator Full time permanent role - office based role Mon-Thu and Fri Role based in Tipton. You will need to be a driver and have your own transport. There is plenty of free parking on site for all staff. Salary £23770 per annum plus excellent all round company benefits, including good pension scheme and life assurance This is an excellent opportunity to join a busy team within a friendly, large and very successful organisation. The role - Sales Office Administrator: Reporting to the Sales Office Manager, your role will be to assist in ensuring that your areas of responsibility run effectively, efficiently, and profitably. Providing excellent communication and organisational skills that are required to drive the business forward. Duties will include: Prompt response to customer enquiries. Accurate processing of sales orders. Logging and following up on quotations. Liaising between customers and internal teams to ensure the timely and successful delivery of existing business Experience, competencies and knowledge required: Experience of working within a sales admin or sales support team is an advantage, but not a necessity as full training will be given You will need to be self-motivated, have strong organisational and communication skills, both verbal & written. The successful candidate will be able to communicate and build good relationships with both external and internal customers. You will always need to be able to work to deadlines and remain focused, have good all-around IT skills and be able to prioritise your workload. For more information regarding this new and exciting Sales Office Administrator opportunity, please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
May 18, 2024
Full time
We are delighted to be partnered with our friendly, professional, large and established client as they seek to recruit a Sales Office Administrator to join their experienced team within their offices in Tipton. This role is available due to strong company growth levels and continued expansion. Sales Office Administrator Full time permanent role - office based role Mon-Thu and Fri Role based in Tipton. You will need to be a driver and have your own transport. There is plenty of free parking on site for all staff. Salary £23770 per annum plus excellent all round company benefits, including good pension scheme and life assurance This is an excellent opportunity to join a busy team within a friendly, large and very successful organisation. The role - Sales Office Administrator: Reporting to the Sales Office Manager, your role will be to assist in ensuring that your areas of responsibility run effectively, efficiently, and profitably. Providing excellent communication and organisational skills that are required to drive the business forward. Duties will include: Prompt response to customer enquiries. Accurate processing of sales orders. Logging and following up on quotations. Liaising between customers and internal teams to ensure the timely and successful delivery of existing business Experience, competencies and knowledge required: Experience of working within a sales admin or sales support team is an advantage, but not a necessity as full training will be given You will need to be self-motivated, have strong organisational and communication skills, both verbal & written. The successful candidate will be able to communicate and build good relationships with both external and internal customers. You will always need to be able to work to deadlines and remain focused, have good all-around IT skills and be able to prioritise your workload. For more information regarding this new and exciting Sales Office Administrator opportunity, please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
Temporary-to-Permanent opportunity - £14 per hour (equiv. to 27k pa), 37 hours per week, on-site parking, 25 days annual leave, nice friendly working environment. What's not to love!We are seeking a Scheduling Administrator to join our client who's based in Silchester. It's important to note that due to location, the successful candidate will need to be a car/motorcycle owner.As the Scheduling Administrator you will enjoy the following:• Hourly rate of £14 (equates to 27k pa)• Temporary-to-Permanent opportunity• 37 hours per week• Monday to Thursday 8:30am - 5pm with a 4:30pm finish on Fridays (1 hour lunch)• 25 days annual leave plus bank holidays (when permanent)• On-site parking• Weekly pay (whilst temping)• Friendly teamAs the Scheduling Administrator you will be responsible for:• Receiving and handling all queries and requests relating to maintenance work• Co-ordinating and maintaining the maintenance diary and maintenance job book• Providing monthly summary of maintenance loss/gain to Service Manager/Service Director• Communicating maintenance job information/details to engineers and resolving any problems directly with engineers and/or client• Receiving and carrying out initial quality control checks on engineer paperwork, ensuring records are archived appropriately• Liaising with maintenance customers regarding their contract, agreeing changes as necessary and building relationships• Preparing and issuing renewal maintenance quotations• Assisting the Service Manager in the preparation of maintenance contract quotations as required• Arranging servicing, repairs and MOTs of engineer van fleet as requiredTo succeed as the Scheduling Administrator you will have:• Previous office based customer service or administration experience with relevant transferable skills• Excellent communication skills• Strong time management, organisational and multi-tasking skills• Great priority setting skillsHOW DO I APPLY:If you are interested in applying for this position, please can you submit your CV. However, if you have not heard from a Consultant within 5 days, please assume that your application has been unsuccessful for this particular role.If this is not the job for you, but you know someone who might be interested, please get in touch and take advantage of our fantastic RECOMMEND A FRIEND' scheme call us TODAY for more details.By applying for this role your details will be submitted to Priority Appointments. Our Privacy Policy explains how we will use your information please refer to our website and privacy policy for more details.
May 18, 2024
Full time
Temporary-to-Permanent opportunity - £14 per hour (equiv. to 27k pa), 37 hours per week, on-site parking, 25 days annual leave, nice friendly working environment. What's not to love!We are seeking a Scheduling Administrator to join our client who's based in Silchester. It's important to note that due to location, the successful candidate will need to be a car/motorcycle owner.As the Scheduling Administrator you will enjoy the following:• Hourly rate of £14 (equates to 27k pa)• Temporary-to-Permanent opportunity• 37 hours per week• Monday to Thursday 8:30am - 5pm with a 4:30pm finish on Fridays (1 hour lunch)• 25 days annual leave plus bank holidays (when permanent)• On-site parking• Weekly pay (whilst temping)• Friendly teamAs the Scheduling Administrator you will be responsible for:• Receiving and handling all queries and requests relating to maintenance work• Co-ordinating and maintaining the maintenance diary and maintenance job book• Providing monthly summary of maintenance loss/gain to Service Manager/Service Director• Communicating maintenance job information/details to engineers and resolving any problems directly with engineers and/or client• Receiving and carrying out initial quality control checks on engineer paperwork, ensuring records are archived appropriately• Liaising with maintenance customers regarding their contract, agreeing changes as necessary and building relationships• Preparing and issuing renewal maintenance quotations• Assisting the Service Manager in the preparation of maintenance contract quotations as required• Arranging servicing, repairs and MOTs of engineer van fleet as requiredTo succeed as the Scheduling Administrator you will have:• Previous office based customer service or administration experience with relevant transferable skills• Excellent communication skills• Strong time management, organisational and multi-tasking skills• Great priority setting skillsHOW DO I APPLY:If you are interested in applying for this position, please can you submit your CV. However, if you have not heard from a Consultant within 5 days, please assume that your application has been unsuccessful for this particular role.If this is not the job for you, but you know someone who might be interested, please get in touch and take advantage of our fantastic RECOMMEND A FRIEND' scheme call us TODAY for more details.By applying for this role your details will be submitted to Priority Appointments. Our Privacy Policy explains how we will use your information please refer to our website and privacy policy for more details.
Simon Lincoln Recruitment Solutions
Nottingham, Nottinghamshire
Purpose of the role: Monday to Friday 9.00am - 5.00pm Total 40 Hours a week Your Mission Customer Advisor Promote a 'residents first' culture and ensure their expectations are met. Take responsibility for management of the office. Ensure that the customer service level is consistently high and the agreed service level agreement is followed. Assist with the sales and marketing of the residence, working with the central Marketing and Sales teams to ensure minimum 98% occupancy year-on-year. Address complaints and breaches of the residence code of conduct with residents and parents, gathering relevant evidence and preparing written outcomes. Escalate to the Property Manager where necessary. Manage and communicate room cleans and reactive maintenance works. Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable. Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure. Deliver on customer satisfaction targets. Supervise on-site maintenance operations including planned preventative and reactive maintenance. Supervise housekeeping operations to ensure that the site always remains presentable. Implement and ensure that CAMS Standard Operating Procedures are adhered to by on-site staff and residents. Work with the central team and local teams to ensure that a variety of fulfilling and relevant events are carried out regularly. Your Track Record Customer Advisor Excellent written and verbal communication skills Ability to plan and prioritise Strong attention to detail Positive and enthusiastic attitude Passionate about creating a customer-focused environment for residents Professional and friendly demeanor Flexible and adaptable Proactive nature and ability to work on own initiative Ability to work in a fast-paced environment Excellent customer relationship skills
May 18, 2024
Full time
Purpose of the role: Monday to Friday 9.00am - 5.00pm Total 40 Hours a week Your Mission Customer Advisor Promote a 'residents first' culture and ensure their expectations are met. Take responsibility for management of the office. Ensure that the customer service level is consistently high and the agreed service level agreement is followed. Assist with the sales and marketing of the residence, working with the central Marketing and Sales teams to ensure minimum 98% occupancy year-on-year. Address complaints and breaches of the residence code of conduct with residents and parents, gathering relevant evidence and preparing written outcomes. Escalate to the Property Manager where necessary. Manage and communicate room cleans and reactive maintenance works. Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable. Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure. Deliver on customer satisfaction targets. Supervise on-site maintenance operations including planned preventative and reactive maintenance. Supervise housekeeping operations to ensure that the site always remains presentable. Implement and ensure that CAMS Standard Operating Procedures are adhered to by on-site staff and residents. Work with the central team and local teams to ensure that a variety of fulfilling and relevant events are carried out regularly. Your Track Record Customer Advisor Excellent written and verbal communication skills Ability to plan and prioritise Strong attention to detail Positive and enthusiastic attitude Passionate about creating a customer-focused environment for residents Professional and friendly demeanor Flexible and adaptable Proactive nature and ability to work on own initiative Ability to work in a fast-paced environment Excellent customer relationship skills
Acorn by Synergie is searching for a Sales Administrator to join their client, a manufacturing business based in Wigan, Greater Manchester. Reporting to the Sales Office Manager, the purpose of the role is to take responsibility for the day to day sales and administrative duties which will involve processing sales orders, follow up, transport arrangements and invoicing. Main duties and responsibilities include: Processing incoming sales orders via e-mail or phone. Follow up order status and reporting of any problems or delays Update customer contract details Generating invoices and raising credits Order transport as required and liaise with freight forwarders and carriers Producing Dangerous Goods Notes for Export purposes Record Export orders Liaising with other departments including production and warehouse Providing proof of delivery and copy invoices Generating sales reports The successful candidate much have previous experience in a similar administration / customer service role, must have excellent attention to detail and the ability to build rapport and relationships with both internal departments and customers. Hours of work are Monday to Friday 9am - 5pm Salary on offer is £22,600 per annum Acorn by Synergie acts as an employment agency for permanent recruitment.
May 18, 2024
Full time
Acorn by Synergie is searching for a Sales Administrator to join their client, a manufacturing business based in Wigan, Greater Manchester. Reporting to the Sales Office Manager, the purpose of the role is to take responsibility for the day to day sales and administrative duties which will involve processing sales orders, follow up, transport arrangements and invoicing. Main duties and responsibilities include: Processing incoming sales orders via e-mail or phone. Follow up order status and reporting of any problems or delays Update customer contract details Generating invoices and raising credits Order transport as required and liaise with freight forwarders and carriers Producing Dangerous Goods Notes for Export purposes Record Export orders Liaising with other departments including production and warehouse Providing proof of delivery and copy invoices Generating sales reports The successful candidate much have previous experience in a similar administration / customer service role, must have excellent attention to detail and the ability to build rapport and relationships with both internal departments and customers. Hours of work are Monday to Friday 9am - 5pm Salary on offer is £22,600 per annum Acorn by Synergie acts as an employment agency for permanent recruitment.
Purpose of the Job: To complete social care assessments and undertake casework of residents in the community and other care settings. To commission care services according to assessment outcomes and eligibility in relation to the Care Act. To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management. Main Responsibilities: To carry out home visits and consult with service users, carers, and relevant agencies and professionals. To alert the Registered Care Manager to any safeguarding concerns. To ensure assessments and support plans are carried out in a person-centered and outcome-focused way. To advise on the use of personal budgets and direct payments. Where appropriate, to assist customers to maximise their independence. To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user. To make any necessary arrangements for the implementation of changes in service provision. To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies. To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies. To maintain accurate case records and to prepare any required reports. To maintain accurate statistical data and the Department's computerized information system. To work within and contribute to the development of departmental and team procedures and policies. To participate in regular supervision and the Appraisal process and attend training as required. Attend and participate in relevant staff and service meetings. In all of the above to undertake practice in an anti-discriminatory and anti oppressive manner. Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group. To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law. Duties And Responsibilities Objectives To ensure that agreed quality assurance initiatives are implemented within the home. Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users. To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team. To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times. To manage the effective use of resources and maintain high levels of occupancy. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services. To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care. Leadership To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment. To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions. To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool. To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies. To develop a culture of continuous quality improvement using the framework of clinical governance. To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week. To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times. Take responsibility and accountability for the delivery of professional, competent and high-quality care. To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period. To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy. To ensure complaints and suggestions are positively actioned and dealt with correctly. To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year. To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's. Quality Assurance Systems. Care Practice To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation. Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned. To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met. To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary. To ensure the Service is compliant with DoLS legislation. To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs. To ensure the Service Users receive a pleasant nutritional diet. To ensure an active named nurse and key worker key worker system for all the Service Users. To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities. To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers. To conduct a pre-admission assessment for all potential Service Users. To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs. Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional. General Management To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time. To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times. To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users. Ensure that all annual leave requests are coordinated to prevent disruption in the Service. To control sickness absence by always conducting back-to-work interviews and correctly applying company policy. To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met. To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice. To participate in the recruitment, selection, and retention of staff. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service. Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed. To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security. To ensure the security and confidentially of records and information relating to the service. Ensure that staff hours are recorded and sent to payroll on time. . click apply for full job details
May 18, 2024
Full time
Purpose of the Job: To complete social care assessments and undertake casework of residents in the community and other care settings. To commission care services according to assessment outcomes and eligibility in relation to the Care Act. To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management. Main Responsibilities: To carry out home visits and consult with service users, carers, and relevant agencies and professionals. To alert the Registered Care Manager to any safeguarding concerns. To ensure assessments and support plans are carried out in a person-centered and outcome-focused way. To advise on the use of personal budgets and direct payments. Where appropriate, to assist customers to maximise their independence. To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user. To make any necessary arrangements for the implementation of changes in service provision. To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies. To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies. To maintain accurate case records and to prepare any required reports. To maintain accurate statistical data and the Department's computerized information system. To work within and contribute to the development of departmental and team procedures and policies. To participate in regular supervision and the Appraisal process and attend training as required. Attend and participate in relevant staff and service meetings. In all of the above to undertake practice in an anti-discriminatory and anti oppressive manner. Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group. To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law. Duties And Responsibilities Objectives To ensure that agreed quality assurance initiatives are implemented within the home. Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users. To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team. To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times. To manage the effective use of resources and maintain high levels of occupancy. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services. To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care. Leadership To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment. To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions. To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool. To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies. To develop a culture of continuous quality improvement using the framework of clinical governance. To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week. To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times. Take responsibility and accountability for the delivery of professional, competent and high-quality care. To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period. To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy. To ensure complaints and suggestions are positively actioned and dealt with correctly. To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year. To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's. Quality Assurance Systems. Care Practice To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation. Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned. To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met. To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary. To ensure the Service is compliant with DoLS legislation. To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs. To ensure the Service Users receive a pleasant nutritional diet. To ensure an active named nurse and key worker key worker system for all the Service Users. To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities. To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers. To conduct a pre-admission assessment for all potential Service Users. To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs. Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional. General Management To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time. To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times. To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users. Ensure that all annual leave requests are coordinated to prevent disruption in the Service. To control sickness absence by always conducting back-to-work interviews and correctly applying company policy. To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met. To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice. To participate in the recruitment, selection, and retention of staff. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service. Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed. To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security. To ensure the security and confidentially of records and information relating to the service. Ensure that staff hours are recorded and sent to payroll on time. . click apply for full job details
We are looking to recruit a Office Administrator to support the Business Management Team. The company offer fantastic in-house training and great progression opportunities. The candidate will need to be articulate, have excellent verbal and good written communication skills, be reliable and able to use own initiative, whilst also working as part of a small team. Attention to detail is important in this role due to dealing with important legal documents. A good level of computer literacy and an excellent telephone manner, and to be familiar with all Microsoft Office applications is a must (Word, Excel etc) This role is pay between £28K to £30K on a Monday to Friday basis. Hours are 9am to 5:30pm! Please be aware this role is currently fully office based in the heart of Chesham. Although future hybrid working is expected to be available. Duties to include: Reporting directly to the Business Manager. Participating in regular team meetings. Communicating with the team throughout the day regarding workload. Communicating with clients in respect of new enquiries. Communicating with experts to ensure we obtain their timeframes for reporting. Creating and maintaining effective working relationships with clients. Documenting all case communications in accordance with the company policy. Supporting and assisting the Clinical Business Management Team. Candidate requirements: Strong administration skills. High standards, excellent telephone manner and quality customer service. Articulate with excellent verbal and good written communication skills. IT literate (Word, Excel, etc) Confident Team player, but able to use own initiative. Attention to detail. Able to work under pressure and meet deadlines. Self-motivated and ambitious. Looking for the next step in your career? Think Specialist Recruitment. ?Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 18, 2024
Full time
We are looking to recruit a Office Administrator to support the Business Management Team. The company offer fantastic in-house training and great progression opportunities. The candidate will need to be articulate, have excellent verbal and good written communication skills, be reliable and able to use own initiative, whilst also working as part of a small team. Attention to detail is important in this role due to dealing with important legal documents. A good level of computer literacy and an excellent telephone manner, and to be familiar with all Microsoft Office applications is a must (Word, Excel etc) This role is pay between £28K to £30K on a Monday to Friday basis. Hours are 9am to 5:30pm! Please be aware this role is currently fully office based in the heart of Chesham. Although future hybrid working is expected to be available. Duties to include: Reporting directly to the Business Manager. Participating in regular team meetings. Communicating with the team throughout the day regarding workload. Communicating with clients in respect of new enquiries. Communicating with experts to ensure we obtain their timeframes for reporting. Creating and maintaining effective working relationships with clients. Documenting all case communications in accordance with the company policy. Supporting and assisting the Clinical Business Management Team. Candidate requirements: Strong administration skills. High standards, excellent telephone manner and quality customer service. Articulate with excellent verbal and good written communication skills. IT literate (Word, Excel, etc) Confident Team player, but able to use own initiative. Attention to detail. Able to work under pressure and meet deadlines. Self-motivated and ambitious. Looking for the next step in your career? Think Specialist Recruitment. ?Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
AV. com has been in operation since 2003 and was welcomed into the Gear4Music family at the start of 2022. With its roots in Bacup, Lancashire, a dedicated website (AV. com) and 26,000 square ft of warehouse space to stock a wide range of brands, AV. com specialises in domestic high-fidelity audio and home cinema equipment. We even offer our very own made-to-order cable service.With team members based in both Bacup and York, AV. com is able to provide on-site demonstrations and expert sales advice just a stones-throw away from Manchester, Leeds and Liverpool.Although a competitive market, our aim is to become a household name for online audio/visual retail across Europe.As Category Manager for home cinema and Hi-Fi equipment, the successful candidate will work with the Head of Purchasing to play a crucial role within our team at AV. com, dealing with manufacturers and suppliers in person and via telephone & email from around the globe. As the successful candidate you will be using our bespoke internal systems to process purchase orders, managing stock inventory, pricing and margins for our international ecommerce business.Ultimately this role will be dedicated to the continual commercial development, improvement, and extension of the product categories. This position would suit a professional with experience of working within a similar role in purchasing or with a background in the audio-visual industry! Main Duties & Responsibilities Collaborate regularly with manufacturers and suppliers, fostering strong partnerships and building new relationships. Driving sales and profit growth in line with company objectives Identify market trends and identify potential product gaps and opportunities. Efficiently manage purchase orders and invoice queries. Ensuring stock is available and competitively priced. Providing product and brand knowledge to the customer services department. Market and competitor analysis. Inventory housekeeping. Working alongside the distribution centres on delivery arrivals and queries. Coordinating with internal departments to deliver positive results. Your Skills and Experience: What We're Looking For Experience working in a results driven purchasing or equivalent commercial role. IT proficient with an advanced knowledge of Excel and other Microsoft Office programs. Exceptional communication skills, both written and verbal. Keen attention to detail and strong organisational abilities. Ability to multitask in a fast-paced environment. Self-motivated attitude with the ability to work independently and collaboratively. Strong time management skills, ensuring that deadlines are met. A positive and adaptable approach to change and challenges. A personal interest and knowledge in Home Cinema and Hi-Fi equipment is desirable but not essential. What we'll give you Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing:Generous discount scheme across our full range of music and home entertainment products.Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a 'Mindful Employer'.Free car parking and electric charging points.Our modern office space features an onsite café and bar where we hold regular social events.A relaxed dress code and a great coffee machine to make your day more enjoyable.Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit.We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us. Location : York - Holgate HQ Contract : Permanent, Full time Salary : CompetitiveREF-
May 18, 2024
Full time
AV. com has been in operation since 2003 and was welcomed into the Gear4Music family at the start of 2022. With its roots in Bacup, Lancashire, a dedicated website (AV. com) and 26,000 square ft of warehouse space to stock a wide range of brands, AV. com specialises in domestic high-fidelity audio and home cinema equipment. We even offer our very own made-to-order cable service.With team members based in both Bacup and York, AV. com is able to provide on-site demonstrations and expert sales advice just a stones-throw away from Manchester, Leeds and Liverpool.Although a competitive market, our aim is to become a household name for online audio/visual retail across Europe.As Category Manager for home cinema and Hi-Fi equipment, the successful candidate will work with the Head of Purchasing to play a crucial role within our team at AV. com, dealing with manufacturers and suppliers in person and via telephone & email from around the globe. As the successful candidate you will be using our bespoke internal systems to process purchase orders, managing stock inventory, pricing and margins for our international ecommerce business.Ultimately this role will be dedicated to the continual commercial development, improvement, and extension of the product categories. This position would suit a professional with experience of working within a similar role in purchasing or with a background in the audio-visual industry! Main Duties & Responsibilities Collaborate regularly with manufacturers and suppliers, fostering strong partnerships and building new relationships. Driving sales and profit growth in line with company objectives Identify market trends and identify potential product gaps and opportunities. Efficiently manage purchase orders and invoice queries. Ensuring stock is available and competitively priced. Providing product and brand knowledge to the customer services department. Market and competitor analysis. Inventory housekeeping. Working alongside the distribution centres on delivery arrivals and queries. Coordinating with internal departments to deliver positive results. Your Skills and Experience: What We're Looking For Experience working in a results driven purchasing or equivalent commercial role. IT proficient with an advanced knowledge of Excel and other Microsoft Office programs. Exceptional communication skills, both written and verbal. Keen attention to detail and strong organisational abilities. Ability to multitask in a fast-paced environment. Self-motivated attitude with the ability to work independently and collaboratively. Strong time management skills, ensuring that deadlines are met. A positive and adaptable approach to change and challenges. A personal interest and knowledge in Home Cinema and Hi-Fi equipment is desirable but not essential. What we'll give you Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing:Generous discount scheme across our full range of music and home entertainment products.Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a 'Mindful Employer'.Free car parking and electric charging points.Our modern office space features an onsite café and bar where we hold regular social events.A relaxed dress code and a great coffee machine to make your day more enjoyable.Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit.We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us. Location : York - Holgate HQ Contract : Permanent, Full time Salary : CompetitiveREF-
A fantastic opportunity has arisen for a Manager to run our Chiswick charity store. Our stores are instrumental in providing a sustainable source of income to support Octavia's vital work in the community, and we need motivated, passionate and forward-thinking people to make this happen and be part of our ambitious plans. Responsibilities As Store Manager, you will have overall responsibility for the day-day management of our Chiswick store ensuring that sales and profit targets are achieved. You will have a strong focus on building, empowering and leading a team of volunteers as well as your Store Manager. Reporting into the Area Manager, you will work closely with the retail support team to maximise income, ensure the highest level of customer service is achieved and continue to grow strong foundations with local residents to maximise support. Your responsibilities will include: Recruiting, developing and motivating a high performing, result driven team to support in all aspects of running a store successfully Analysing customer profiles, buying trends and competitive information to drive business, communicate and provide feedback to Area Manager Overseeing the execution and processing of incoming and outgoing donations Ensuring the visual presentation of the store always meets or exceeds Octavia standards Communicating, managing and executing all community engagement initiatives and events within budget and according to all policies and procedures Building relationships with the local community, recognising potential growth for volunteering and increasing donations Attending and contributing to regular team meetings and training, sharing best practise with Octavia's core values As a brand ambassador for Octavia, supporting all fundraising activity and championing the Community engagement We are looking for an experienced store manager with strong commercial acumen, who understands what is needed to make a charity store profitable. You will have excellent customer and people management skills with the ability to drive sales, donations, gift aid and also manage a team of volunteers. This is a 35 hour per week role paying an annual salary of £26,523 plus fantastic benefits including up to 10% pension contributions and the opportunity to work in a supportive and collaborative team. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
May 18, 2024
Full time
A fantastic opportunity has arisen for a Manager to run our Chiswick charity store. Our stores are instrumental in providing a sustainable source of income to support Octavia's vital work in the community, and we need motivated, passionate and forward-thinking people to make this happen and be part of our ambitious plans. Responsibilities As Store Manager, you will have overall responsibility for the day-day management of our Chiswick store ensuring that sales and profit targets are achieved. You will have a strong focus on building, empowering and leading a team of volunteers as well as your Store Manager. Reporting into the Area Manager, you will work closely with the retail support team to maximise income, ensure the highest level of customer service is achieved and continue to grow strong foundations with local residents to maximise support. Your responsibilities will include: Recruiting, developing and motivating a high performing, result driven team to support in all aspects of running a store successfully Analysing customer profiles, buying trends and competitive information to drive business, communicate and provide feedback to Area Manager Overseeing the execution and processing of incoming and outgoing donations Ensuring the visual presentation of the store always meets or exceeds Octavia standards Communicating, managing and executing all community engagement initiatives and events within budget and according to all policies and procedures Building relationships with the local community, recognising potential growth for volunteering and increasing donations Attending and contributing to regular team meetings and training, sharing best practise with Octavia's core values As a brand ambassador for Octavia, supporting all fundraising activity and championing the Community engagement We are looking for an experienced store manager with strong commercial acumen, who understands what is needed to make a charity store profitable. You will have excellent customer and people management skills with the ability to drive sales, donations, gift aid and also manage a team of volunteers. This is a 35 hour per week role paying an annual salary of £26,523 plus fantastic benefits including up to 10% pension contributions and the opportunity to work in a supportive and collaborative team. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Position: Account Executive Job Description: ABOUT THE ROLE The aim of the role is to provide your allocated customers a great customer experience by building strong trusting relationships with them. Understanding the market and been able to position products from Arrow's line card within their business to help develop and grow the account. The successful candidate will be a professional, self-motivated, focused individual who can build and maintain strong relationships with Partners and Vendors This is an office-based role but there will be an opportunity to go out and meet partners where required. WHAT WILL YOU DO: Working closely with the Business Development Managers, Product Specialists and the aligned vendor and partner contacts. Managing and maintaining the pipeline for opportunities within defined criteria and accounts base. Assist and support your accounts on queries. Develop and maintain working relationships with vendor personnel. To meet margin/ revenue targets. To take responsibility for self-development in both product knowledge and job competencies, achieving all objectives set. WHO YOU ARE: Self-motivated with a hardworking and proactive approach. Structured sales approach i.e. building rapport with key people for partner and vendor, building confidence and trust within the customer base. Strong desire to give excellent customer service i.e. resolving enquiries efficiently and professionally. Capable of having a high-level understanding of the Arrow product portfolio (training will be given). A confident self-starter and strong team player. Ability to cope under pressure and prioritise work accordingly. Ability to demonstrate that the individual can work effectively under their own initiative and as a responsible, conscientious and reliable team member. Sound business acumen and ability to understand and interact with the customer. Competent in standard Microsoft Office applications. Competencies Accountability - Holds self and others accountable to meet commitments Collaborates - Builds partnerships and works collaboratively with others Drives Results - Consistently achieves results, takes on new opportunities and tough challenges Customer Focus - Builds strong customer relationships and delivers customer solutions Innovation - Creates new and better ways for the organisation to be more successful Hours of Work The company's standard hours of work are 9.00am - 5.30 pm with one hour for lunch, however due to the nature of this role flexibility will be required in order to meet the needs of the role. WHO WE ARE: Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market. Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons. Location: UK-Newmarket, United Kingdom (Fordham Rd) Time Type: Full time Job Category: Sales
May 18, 2024
Full time
Position: Account Executive Job Description: ABOUT THE ROLE The aim of the role is to provide your allocated customers a great customer experience by building strong trusting relationships with them. Understanding the market and been able to position products from Arrow's line card within their business to help develop and grow the account. The successful candidate will be a professional, self-motivated, focused individual who can build and maintain strong relationships with Partners and Vendors This is an office-based role but there will be an opportunity to go out and meet partners where required. WHAT WILL YOU DO: Working closely with the Business Development Managers, Product Specialists and the aligned vendor and partner contacts. Managing and maintaining the pipeline for opportunities within defined criteria and accounts base. Assist and support your accounts on queries. Develop and maintain working relationships with vendor personnel. To meet margin/ revenue targets. To take responsibility for self-development in both product knowledge and job competencies, achieving all objectives set. WHO YOU ARE: Self-motivated with a hardworking and proactive approach. Structured sales approach i.e. building rapport with key people for partner and vendor, building confidence and trust within the customer base. Strong desire to give excellent customer service i.e. resolving enquiries efficiently and professionally. Capable of having a high-level understanding of the Arrow product portfolio (training will be given). A confident self-starter and strong team player. Ability to cope under pressure and prioritise work accordingly. Ability to demonstrate that the individual can work effectively under their own initiative and as a responsible, conscientious and reliable team member. Sound business acumen and ability to understand and interact with the customer. Competent in standard Microsoft Office applications. Competencies Accountability - Holds self and others accountable to meet commitments Collaborates - Builds partnerships and works collaboratively with others Drives Results - Consistently achieves results, takes on new opportunities and tough challenges Customer Focus - Builds strong customer relationships and delivers customer solutions Innovation - Creates new and better ways for the organisation to be more successful Hours of Work The company's standard hours of work are 9.00am - 5.30 pm with one hour for lunch, however due to the nature of this role flexibility will be required in order to meet the needs of the role. WHO WE ARE: Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market. Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons. Location: UK-Newmarket, United Kingdom (Fordham Rd) Time Type: Full time Job Category: Sales
Job Description Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers. Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact. In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation. We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio. Key responsibilities include: Own the e-commerce strategy, campaign execution and data insights for your client portfolio. Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. Respond to client requests in a timely and effective manner Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services. Identify and manage commercial execution of expansion opportunities within your portfolio. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. We're looking for someone with: 5+ years of client management experience across e-commerce or Martech. A strong understanding of digital marketing, e-commerce, and marketing technology. Proven success managing a portfolio and evidence of prioritising client requests and relationships. Ambition and drive to grow existing client contracts through partner site expansion and product upsells. An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230371NCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
May 18, 2024
Full time
Job Description Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers. Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact. In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation. We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio. Key responsibilities include: Own the e-commerce strategy, campaign execution and data insights for your client portfolio. Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. Respond to client requests in a timely and effective manner Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services. Identify and manage commercial execution of expansion opportunities within your portfolio. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. We're looking for someone with: 5+ years of client management experience across e-commerce or Martech. A strong understanding of digital marketing, e-commerce, and marketing technology. Proven success managing a portfolio and evidence of prioritising client requests and relationships. Ambition and drive to grow existing client contracts through partner site expansion and product upsells. An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230371NCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .