East Cambridgeshire District Council
Ely, Cambridgeshire
East Cambridge District Council have an exciting opportunity for a Senior Democratic Services Officer to join their team. Location: Ely, Cambridgeshire (CB7 4EE) Salary: £34,834 to £40,221 p.a. plus benefits package Job Type: Full-time, Permanent Close Date: 6th May 2024 About Us: East Cambridgeshire District Council is an ambitious and forward-thinking Council with a number of exciting initiatives and projects in the pipeline. The Council has two local authority trading companies, providing extra challenges and opportunities for the authority. Senior Democratic Services Officer The Role: We are looking for someone to join our small but friendly, enthusiastic and dedicated Democratic Services Team who provide support, guidance and advice to the Council, its various Committees and other decision-making bodies. You will be directly responsible for the administration of a number of Committees and related bodies; undertake support, research and project work; and provide assistance for Elections and Electoral Services. You will also give information, support and advice to Councillors, officers and the public. This post would be particularly suitable for someone with Local Government/Public Sector experience, looking to develop their career. Senior Democratic Services Officer Key Responsibilities: - Be responsible for providing a comprehensive, professional and effective Member meetings administration service to designated Committees, other Member bodies, and the Council s Trading Companies - Act as the lead advisory officer to the Chairman, Lead Officer(s), Councillors, external stakeholders and the public on legal, constitutional and procedural matters - Supervise, train, mentor, develop, motivate, support and appraise the Democratic Services Officer (Trainee) to maximise effectiveness and job satisfaction - Promote understanding of the democratic process to officers, Councillors and the public - Assist in administration connected with Council/Trading Company functions in accordance with the relevant procedures and statutory provisions - Be responsible for maintaining and updating knowledge and information for the different lead Members and officers - Aid in administrative tasks for maintaining the Register of Electors and organising Elections, Referenda, and Polls according to set procedures and timelines Senior Democratic Services Officer You: You will need to have experience of committees/meetings administration, including the production of agendas; attendance at meetings; the preparation and publication of Minutes; and giving procedural advice to ensure compliance with good governance/democratic process. Also, you will have: - Good written, oral, interpersonal and IT skills - The ability to work effectively on you own initiative, under pressure and to tight deadlines - Good organisation and presentation skills - The ability to display tact and discretion while working with Councillors, officers at all levels, external partners/stakeholders, and the public - A flexible, proactive, customer-focused approach and ability to work effectively as part of a team - Education (or work experience) to at least A Level standard or equivalent - Valid UK Driving Licence Senior Democratic Services Officer Benefits: In return, the Council offers a range of benefits including: - Childcare scheme (in approved cases) - Occupational health programme - Training and development - Holiday, sickness and salary pension scheme entitlement Application Process: The application deadline is Monday, May 6th, 2024, with interviews scheduled for Wednesday, May 15th, 2024. To submit your application for this exciting Senior Democratic Services Officer opportunity, please click Apply now.
Apr 29, 2024
Full time
East Cambridge District Council have an exciting opportunity for a Senior Democratic Services Officer to join their team. Location: Ely, Cambridgeshire (CB7 4EE) Salary: £34,834 to £40,221 p.a. plus benefits package Job Type: Full-time, Permanent Close Date: 6th May 2024 About Us: East Cambridgeshire District Council is an ambitious and forward-thinking Council with a number of exciting initiatives and projects in the pipeline. The Council has two local authority trading companies, providing extra challenges and opportunities for the authority. Senior Democratic Services Officer The Role: We are looking for someone to join our small but friendly, enthusiastic and dedicated Democratic Services Team who provide support, guidance and advice to the Council, its various Committees and other decision-making bodies. You will be directly responsible for the administration of a number of Committees and related bodies; undertake support, research and project work; and provide assistance for Elections and Electoral Services. You will also give information, support and advice to Councillors, officers and the public. This post would be particularly suitable for someone with Local Government/Public Sector experience, looking to develop their career. Senior Democratic Services Officer Key Responsibilities: - Be responsible for providing a comprehensive, professional and effective Member meetings administration service to designated Committees, other Member bodies, and the Council s Trading Companies - Act as the lead advisory officer to the Chairman, Lead Officer(s), Councillors, external stakeholders and the public on legal, constitutional and procedural matters - Supervise, train, mentor, develop, motivate, support and appraise the Democratic Services Officer (Trainee) to maximise effectiveness and job satisfaction - Promote understanding of the democratic process to officers, Councillors and the public - Assist in administration connected with Council/Trading Company functions in accordance with the relevant procedures and statutory provisions - Be responsible for maintaining and updating knowledge and information for the different lead Members and officers - Aid in administrative tasks for maintaining the Register of Electors and organising Elections, Referenda, and Polls according to set procedures and timelines Senior Democratic Services Officer You: You will need to have experience of committees/meetings administration, including the production of agendas; attendance at meetings; the preparation and publication of Minutes; and giving procedural advice to ensure compliance with good governance/democratic process. Also, you will have: - Good written, oral, interpersonal and IT skills - The ability to work effectively on you own initiative, under pressure and to tight deadlines - Good organisation and presentation skills - The ability to display tact and discretion while working with Councillors, officers at all levels, external partners/stakeholders, and the public - A flexible, proactive, customer-focused approach and ability to work effectively as part of a team - Education (or work experience) to at least A Level standard or equivalent - Valid UK Driving Licence Senior Democratic Services Officer Benefits: In return, the Council offers a range of benefits including: - Childcare scheme (in approved cases) - Occupational health programme - Training and development - Holiday, sickness and salary pension scheme entitlement Application Process: The application deadline is Monday, May 6th, 2024, with interviews scheduled for Wednesday, May 15th, 2024. To submit your application for this exciting Senior Democratic Services Officer opportunity, please click Apply now.
Opus People Solutions Ltd
Thrapston, Northamptonshire
Customer Service Advisor Pay: 12.80 Length : Temp to Perm Days/Hours : Monday - Friday Location: Flexible working - Office based and home base NNC, Cedar Dr, Thrapston, NN14 4LZ and NNC, Newton Road, Rushden, NN10 0PT Opus People Solutions are recruiting on behalf of North Northamptonshire council for customer service advisor to provide an excellent and efficient, high-quality front-line service to the council's customers and residents. The overall purpose of the Customer Service Centre is to maximise resolution of enquiries and information requests from customers at first point of contact. With the objectives of seeking to resolve as many queries as possible (up to 80%) at the first point of contact maximising customer satisfaction minimising the need for repeat calls from customers chasing resolution/action. Main duties. To promote, facilitate and assist in the development and implementation of a customer focused environment and an outward approach to service delivery. To effectively listen and question, to accurately establish customer needs and then offer the appropriate information, guidance, or service. Where possible this should be based around completing the service at first point of contact. Record service and information requests in a CRM or other appropriate system. To monitor and update outstanding enquiries as appropriate, across the full range of services provided by Customer Services. Provide a wide range of quality information and advice to our customers, residents, councillors, and external organisations. For more information or to process your application for this role, please apply online now
Apr 29, 2024
Seasonal
Customer Service Advisor Pay: 12.80 Length : Temp to Perm Days/Hours : Monday - Friday Location: Flexible working - Office based and home base NNC, Cedar Dr, Thrapston, NN14 4LZ and NNC, Newton Road, Rushden, NN10 0PT Opus People Solutions are recruiting on behalf of North Northamptonshire council for customer service advisor to provide an excellent and efficient, high-quality front-line service to the council's customers and residents. The overall purpose of the Customer Service Centre is to maximise resolution of enquiries and information requests from customers at first point of contact. With the objectives of seeking to resolve as many queries as possible (up to 80%) at the first point of contact maximising customer satisfaction minimising the need for repeat calls from customers chasing resolution/action. Main duties. To promote, facilitate and assist in the development and implementation of a customer focused environment and an outward approach to service delivery. To effectively listen and question, to accurately establish customer needs and then offer the appropriate information, guidance, or service. Where possible this should be based around completing the service at first point of contact. Record service and information requests in a CRM or other appropriate system. To monitor and update outstanding enquiries as appropriate, across the full range of services provided by Customer Services. Provide a wide range of quality information and advice to our customers, residents, councillors, and external organisations. For more information or to process your application for this role, please apply online now
Adecco are currently recruiting for a Student Experience Officer to join a prestigious university based in Uxbridge Salary: 18.50 PH Duration: ASAP- November 2024 Contract Type: Office Based Main Job Purpose: To be the focal customer service and administration point for students, conferences and staff and all stakeholders whilst providing an efficient and effective wide-ranging high standard of general administrative support and customer excellence across the Commercial Services - Residences Department. Main Statement of responsibilities: The main focus of the role will be around the development of Student Living webpages and the ResLife Ambassadors Programme. Provide first point great customer service in administration and reception and front of house duties Provide general office support to the Residences management team, working within a customer service administrative team framework. General duties include preparing and formatting of documents, printing, managing post, filing, photocopying. On an ad hoc basis, assisting other members of the customer service administrative staff with tasks such as setting up spreadsheets, maintaining databases and running mail merges, producing documentation including management transcripts and letters. Responsible for communication services and associated problem resolution e.g. process all incoming and outgoing post. Complete paperwork and maintain records for recorded, special delivery and international post. Liaise with external couriers for the collection of parcels. Telephone services e.g. arranging for extension moves, updating the Contact Directory. Monitoring any shared email mailboxes. Booking rooms for meetings, order catering where appropriate. Assist with the administration of conferences and workshops. Take bookings, compile delegate documentation and provide support at the event. Arranging meetings and diary management for the Residences management. Liaise with internal and external suppliers with regard to ordering of supplies and maintenance of office resources, such as photocopiers, franking machines. Directing of messages to relevant academic or administrative staff. Greeting and directing, where appropriate, of visitors to the Residences Have a customer focused attitude with the ability to offer advice, support and general information to a wide audience. Provide an efficient reception service for students, visitors and staff ensuring that a professional and appropriate University image is maintained at all times Deal with telephone, email and personal enquiries from students, staff, customers and external stakeholders Deal with complaints as a first point of contact to resolve the issues promptly and effectively for the customer and the business and continue to own the problem, sign posting where necessary, through to conclusion or escalation Responsible for day-to-day decision making in relation to own duties as above e.g. ordering stationery, advising visitors, equipment and premises maintenance issues. Ability to recognise when to refer or involve others Allocate bedrooms for summer conferencing, process debit/credit card payments and handle guest enquiries Provide support for conferences and events when required Liaise with other departments to share and obtain current and up to date information regarding Residences, Commercial Services and the University Provide information about, and support Residence Ambassadors events. Record the receipt of daily deliveries and prepare outgoing mail for staff. Administer procedures relevant to the issue and security of key/cards within customer service areas, for students, conference visitors and contractors, including cycle storage access and visitor car parking permits. Create student event room bookings and handle student enquiries. Deal with all lost and found property in line with the Lost and Found Property policy and procedures. Process debit/credit card payments for sale of keys/cards, camp beds etc., reconcile transactions daily and liaise with Finance to resolve any queries. Raise purchase orders and receipt goods using CHIME. Handle maintenance enquiries reported to Customer Services, liaising with contractors as required and operating computerised maintenance reporting systems. Handle student behaviour reports from management, liaising with managers, attending meetings and taking notes during investigations meetings, writing letters or emails as required. Maintain departmental records and follow set procedures which support customer service delivery. Monitor and operate the door entry system as required. If you would like to find out more about this position, please upload your most up to date CV. We will contact all shortlisted candidates Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 29, 2024
Seasonal
Adecco are currently recruiting for a Student Experience Officer to join a prestigious university based in Uxbridge Salary: 18.50 PH Duration: ASAP- November 2024 Contract Type: Office Based Main Job Purpose: To be the focal customer service and administration point for students, conferences and staff and all stakeholders whilst providing an efficient and effective wide-ranging high standard of general administrative support and customer excellence across the Commercial Services - Residences Department. Main Statement of responsibilities: The main focus of the role will be around the development of Student Living webpages and the ResLife Ambassadors Programme. Provide first point great customer service in administration and reception and front of house duties Provide general office support to the Residences management team, working within a customer service administrative team framework. General duties include preparing and formatting of documents, printing, managing post, filing, photocopying. On an ad hoc basis, assisting other members of the customer service administrative staff with tasks such as setting up spreadsheets, maintaining databases and running mail merges, producing documentation including management transcripts and letters. Responsible for communication services and associated problem resolution e.g. process all incoming and outgoing post. Complete paperwork and maintain records for recorded, special delivery and international post. Liaise with external couriers for the collection of parcels. Telephone services e.g. arranging for extension moves, updating the Contact Directory. Monitoring any shared email mailboxes. Booking rooms for meetings, order catering where appropriate. Assist with the administration of conferences and workshops. Take bookings, compile delegate documentation and provide support at the event. Arranging meetings and diary management for the Residences management. Liaise with internal and external suppliers with regard to ordering of supplies and maintenance of office resources, such as photocopiers, franking machines. Directing of messages to relevant academic or administrative staff. Greeting and directing, where appropriate, of visitors to the Residences Have a customer focused attitude with the ability to offer advice, support and general information to a wide audience. Provide an efficient reception service for students, visitors and staff ensuring that a professional and appropriate University image is maintained at all times Deal with telephone, email and personal enquiries from students, staff, customers and external stakeholders Deal with complaints as a first point of contact to resolve the issues promptly and effectively for the customer and the business and continue to own the problem, sign posting where necessary, through to conclusion or escalation Responsible for day-to-day decision making in relation to own duties as above e.g. ordering stationery, advising visitors, equipment and premises maintenance issues. Ability to recognise when to refer or involve others Allocate bedrooms for summer conferencing, process debit/credit card payments and handle guest enquiries Provide support for conferences and events when required Liaise with other departments to share and obtain current and up to date information regarding Residences, Commercial Services and the University Provide information about, and support Residence Ambassadors events. Record the receipt of daily deliveries and prepare outgoing mail for staff. Administer procedures relevant to the issue and security of key/cards within customer service areas, for students, conference visitors and contractors, including cycle storage access and visitor car parking permits. Create student event room bookings and handle student enquiries. Deal with all lost and found property in line with the Lost and Found Property policy and procedures. Process debit/credit card payments for sale of keys/cards, camp beds etc., reconcile transactions daily and liaise with Finance to resolve any queries. Raise purchase orders and receipt goods using CHIME. Handle maintenance enquiries reported to Customer Services, liaising with contractors as required and operating computerised maintenance reporting systems. Handle student behaviour reports from management, liaising with managers, attending meetings and taking notes during investigations meetings, writing letters or emails as required. Maintain departmental records and follow set procedures which support customer service delivery. Monitor and operate the door entry system as required. If you would like to find out more about this position, please upload your most up to date CV. We will contact all shortlisted candidates Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Automotive Warranty Advisor Location: Outskirts of Ely, Cambridgeshire Hours: Full time, Monday Friday 8am - 5:30pm Salary: 26,000 - 28,000 An exciting opportunity has become available for a Automotive Aftersales Advisor to join a forward thinking and leading automotive company. As an Aftersales Advisor you will be providing aftercare support to customers to help solve technical problems and provide advise and support. You will have come from an automotive mechanical background having worked as a vehicle technician and will have a good level of administration skills from progressing into a service role. As Automotive Warranty Advisor you will also provide a high level of customer service via phone and email. Who are we? We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base. Job Duties: Joining a team of 4 advisors to help provide support to customers nationally and internationally Using your mechanical knowledge, provide customers with technical advice and support on products Help provide solutions to customers and arrange for a pickup if the product needs repairing or is faulty Providing answers to customers once the mechanical team have found the issue with the product and advising the next steps Creating warranty reports and managing the full process Amending and creating invoices to send to customers Answering the phone and managing a busy inbox What we are looking for: Previous experience of working within the automotive industry Mechanical knowledge and experience Excellent communication, verbal and written Administrative skills IT skills using MS office packages Team orientated So, are you ready for your next job? Hit on the apply button today If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.
Apr 29, 2024
Full time
Automotive Warranty Advisor Location: Outskirts of Ely, Cambridgeshire Hours: Full time, Monday Friday 8am - 5:30pm Salary: 26,000 - 28,000 An exciting opportunity has become available for a Automotive Aftersales Advisor to join a forward thinking and leading automotive company. As an Aftersales Advisor you will be providing aftercare support to customers to help solve technical problems and provide advise and support. You will have come from an automotive mechanical background having worked as a vehicle technician and will have a good level of administration skills from progressing into a service role. As Automotive Warranty Advisor you will also provide a high level of customer service via phone and email. Who are we? We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base. Job Duties: Joining a team of 4 advisors to help provide support to customers nationally and internationally Using your mechanical knowledge, provide customers with technical advice and support on products Help provide solutions to customers and arrange for a pickup if the product needs repairing or is faulty Providing answers to customers once the mechanical team have found the issue with the product and advising the next steps Creating warranty reports and managing the full process Amending and creating invoices to send to customers Answering the phone and managing a busy inbox What we are looking for: Previous experience of working within the automotive industry Mechanical knowledge and experience Excellent communication, verbal and written Administrative skills IT skills using MS office packages Team orientated So, are you ready for your next job? Hit on the apply button today If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.
Company Description SGS provide the worlds most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards click apply for full job details
Apr 29, 2024
Full time
Company Description SGS provide the worlds most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards click apply for full job details
Job Title: Key Holder Sales Advisor - 24 Hours Per Week Location: Leicester Pay rate/Salary: Up to £11.44 per hour Hours of Work: Between Monday to Sunday (9.30 to 8) Shifts are variable. Type: Permanent - Office Based - Fulltime Start Date: Immediately (flexible for notice periods) What will you do? As a Key Holder Sales Advisor, you will: Work to achieve personal sales and KPI targets to maximise the performance of your store Visually deliver the brand in line in with their approach Demonstrate a high level of product knowledge Deliver great service, every time, to customers and store management Keep the store looking clean, tidy and stylish Merchandise our products in line with company guidelines Open/closing the store with cashing up All to help make the brand shine. What qualities will you have? Experience in retail and a customer-focused attitude Great communication skills so you can deliver our market-leading service Comprehensive brand and product knowledge, and an eye for upselling opportunities The ability to thrive as part of a team An eagerness to support an inclusive environment where everyone can be themselves Above all, a passion for individual style If you would like more information about this role, please contact Aaron on our Commercial team on (phone number removed). About Regional Recruitment Services A Recruitment Agency in Leicester. This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website url removed .
Apr 29, 2024
Full time
Job Title: Key Holder Sales Advisor - 24 Hours Per Week Location: Leicester Pay rate/Salary: Up to £11.44 per hour Hours of Work: Between Monday to Sunday (9.30 to 8) Shifts are variable. Type: Permanent - Office Based - Fulltime Start Date: Immediately (flexible for notice periods) What will you do? As a Key Holder Sales Advisor, you will: Work to achieve personal sales and KPI targets to maximise the performance of your store Visually deliver the brand in line in with their approach Demonstrate a high level of product knowledge Deliver great service, every time, to customers and store management Keep the store looking clean, tidy and stylish Merchandise our products in line with company guidelines Open/closing the store with cashing up All to help make the brand shine. What qualities will you have? Experience in retail and a customer-focused attitude Great communication skills so you can deliver our market-leading service Comprehensive brand and product knowledge, and an eye for upselling opportunities The ability to thrive as part of a team An eagerness to support an inclusive environment where everyone can be themselves Above all, a passion for individual style If you would like more information about this role, please contact Aaron on our Commercial team on (phone number removed). About Regional Recruitment Services A Recruitment Agency in Leicester. This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website url removed .
Job Title: Key Holder Sales Advisor Location: Leicester Pay rate/Salary: Up to £11.44 per hour Hours of Work: Between Monday to Sunday (9.30 to 8) Shifts are variable. Type: Permanent - Office Based - Fulltime Start Date: Immediately (flexible for notice periods) What will you do? As a Key Holder Sales Advisor, you will: Work to achieve personal sales and KPI targets to maximise the performance of your store Visually deliver the brand in line in with their approach Demonstrate a high level of product knowledge Deliver great service, every time, to customers and store management Keep the store looking clean, tidy and stylish Merchandise our products in line with company guidelines Open/closing the store with cashing up All to help make the brand shine. What qualities will you have? Experience in retail and a customer-focused attitude Great communication skills so you can deliver our market-leading service Comprehensive brand and product knowledge, and an eye for upselling opportunities The ability to thrive as part of a team An eagerness to support an inclusive environment where everyone can be themselves Above all, a passion for individual style If you would like more information about this role, please contact Aaron on our Commercial team on (phone number removed). About Regional Recruitment Services A Recruitment Agency in Leicester. This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website url removed .
Apr 29, 2024
Full time
Job Title: Key Holder Sales Advisor Location: Leicester Pay rate/Salary: Up to £11.44 per hour Hours of Work: Between Monday to Sunday (9.30 to 8) Shifts are variable. Type: Permanent - Office Based - Fulltime Start Date: Immediately (flexible for notice periods) What will you do? As a Key Holder Sales Advisor, you will: Work to achieve personal sales and KPI targets to maximise the performance of your store Visually deliver the brand in line in with their approach Demonstrate a high level of product knowledge Deliver great service, every time, to customers and store management Keep the store looking clean, tidy and stylish Merchandise our products in line with company guidelines Open/closing the store with cashing up All to help make the brand shine. What qualities will you have? Experience in retail and a customer-focused attitude Great communication skills so you can deliver our market-leading service Comprehensive brand and product knowledge, and an eye for upselling opportunities The ability to thrive as part of a team An eagerness to support an inclusive environment where everyone can be themselves Above all, a passion for individual style If you would like more information about this role, please contact Aaron on our Commercial team on (phone number removed). About Regional Recruitment Services A Recruitment Agency in Leicester. This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website url removed .
Ernest Gordon Recruitment Limited
Cumbernauld, Lanarkshire
Internal Sales Administrator (Engineering) 30,000 - 35,000 + Monday - Friday + Company Benefits + Pay and Role Progression Cumbernauld Are you an Internal Sales Administrator or similar looking for a varied, Monday to Friday position with no weekend work? On offer is the opportunity to work for a well-established company who supply and service high end commercial swimming pools and spa facilities to a wide range of clients. With over 20 years of experience in the industry, the secret to their success is the team they've built, with great staff retention due to development and progression of each employee being the top of the priority list. In this role you'll play a pivotal part of the team - being the first point of contact for clients, you'll be using your exceptional customer service and administration skills to upkeep the premium service that the company are renowned for. This will allow you to use your personality and enthusiasm to work closely with customers and clients which will ensure each day is very different where you can develop new business and manage existing accounts. This is an opportunity to join a successful engineering company at an exciting period of growth and expansion, where you will have the opportunity to grow with the company and develop to significantly increase your salary and progress. The Role: Taking orders over telephone and over email Deal with general administrative duties Sending quotes to clients Booking stock and processing orders Ability to work in small team and develop simple systems The Person: Background in customer service, sales or admin Interest in engineering/ Technical products would be beneficial - training provided Reference Number: BBBH13025 Key words: sales, administration, account management, advisor, electrical, technical, distribution, process equipment, internal sales If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Apr 29, 2024
Full time
Internal Sales Administrator (Engineering) 30,000 - 35,000 + Monday - Friday + Company Benefits + Pay and Role Progression Cumbernauld Are you an Internal Sales Administrator or similar looking for a varied, Monday to Friday position with no weekend work? On offer is the opportunity to work for a well-established company who supply and service high end commercial swimming pools and spa facilities to a wide range of clients. With over 20 years of experience in the industry, the secret to their success is the team they've built, with great staff retention due to development and progression of each employee being the top of the priority list. In this role you'll play a pivotal part of the team - being the first point of contact for clients, you'll be using your exceptional customer service and administration skills to upkeep the premium service that the company are renowned for. This will allow you to use your personality and enthusiasm to work closely with customers and clients which will ensure each day is very different where you can develop new business and manage existing accounts. This is an opportunity to join a successful engineering company at an exciting period of growth and expansion, where you will have the opportunity to grow with the company and develop to significantly increase your salary and progress. The Role: Taking orders over telephone and over email Deal with general administrative duties Sending quotes to clients Booking stock and processing orders Ability to work in small team and develop simple systems The Person: Background in customer service, sales or admin Interest in engineering/ Technical products would be beneficial - training provided Reference Number: BBBH13025 Key words: sales, administration, account management, advisor, electrical, technical, distribution, process equipment, internal sales If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
About The Role Retail Sales Advisor Would you like to work for a business with over 40 years trading under their belt who have become a global success story? Where we really look after our colleagues future careers and actively encourage internal promotions; last year 1 in 5 of our roles filled were due to internal promotions. If you are looking for a role as a Retail Sales Advisor, then read on and consider putting in an application, we d love to hear from you. We are looking for a Retail Sales Advisor 24 hours a week , there will be some weekend and bank holiday working. What will I be doing as a Retail Sales Advisor? You ll be the foundation of the store so customer focus will be your number priority offering a welcoming experience for all that enter the store You ll spend time with our customers giving them support and advice on their purchasing needs You ll get to know your local community and spend time contacting them to raise awareness of your store and the vast range of products we stock, always encouraging them to come and visit You ll contact previous customers of the store to let them know about special promotions and new product lines You ll produce quotes for large and more complex orders and track those through to completion What can I expect working a Retail Sales Advisor at Nisbets? Competitive salary. Performance related bonus paid quarterly onto your annual salary (pro rata for part time) 20 days holiday plus an attendance Bonus which can mean up to 4 days additional annual leave or a cash payment. Christmas Gift £ Ongoing training and support, in store and through our learning management platform Excellent Opportunities for Career development, in Retail or the wider business Access to hundreds of high street discounts Staff Discount applicable to all products and up 60% on own brand products Employee Assist programme with access to 24-hour counselling About You What are we looking for in a Retail Sales Advisor? We look for natural communicators, someone who is a personable and sociable individual and wants to work for an ever-growing business. We need a good level of IT Literacy as you will be preparing quotes for customers and operating different systems and using Excel, Word and outlook. Someone who is commercially focused and motivated by hitting store targets Someone with a great work ethic and driven to work hard and contribute to the store s success. Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process. About The Company Nisbets is recognised as the leading supplier of catering equipment in the UK, supplying professional kitchen equipment to restaurants, hotels, bars, education, retail and social care settings, even the general public. Our customers are at the forefront of everything we do; we stock a vast range of appliances, cookware, utensils, professional kitchen knives and much more, suitable for all. Over the past 40 years, we have established a reputation for industry excellence, providing the largest range of commercial kitchen equipment, competitively priced and delivered the very next day. Even if you hadn't heard about Nisbets until recently, you are more than likely to have eaten off one of our plates, used our cutlery or drank out of one of our glasses! No matter how big or small our customers are, we always strive to deliver the best customer service in line with our values and behaviours. Your role will help us to do great things for our customers by doing the basics brilliantly! At Nisbets we ve developed a unique culture where you ll feel looked after, supported, listened to and engaged with the business from day one. This is all down to a range of Colleague Programmes and The Kitchen - our colleague benefits and recognition platform. This helps us to all keep in touch with what is going on in the business, as well as providing bite-sized articles and information for our colleagues. With regular team meetings, a formal appraisal process and regular one-to-ones, you ll always know what s happening and how you fit in. So come and be part of this great community.
Apr 29, 2024
Full time
About The Role Retail Sales Advisor Would you like to work for a business with over 40 years trading under their belt who have become a global success story? Where we really look after our colleagues future careers and actively encourage internal promotions; last year 1 in 5 of our roles filled were due to internal promotions. If you are looking for a role as a Retail Sales Advisor, then read on and consider putting in an application, we d love to hear from you. We are looking for a Retail Sales Advisor 24 hours a week , there will be some weekend and bank holiday working. What will I be doing as a Retail Sales Advisor? You ll be the foundation of the store so customer focus will be your number priority offering a welcoming experience for all that enter the store You ll spend time with our customers giving them support and advice on their purchasing needs You ll get to know your local community and spend time contacting them to raise awareness of your store and the vast range of products we stock, always encouraging them to come and visit You ll contact previous customers of the store to let them know about special promotions and new product lines You ll produce quotes for large and more complex orders and track those through to completion What can I expect working a Retail Sales Advisor at Nisbets? Competitive salary. Performance related bonus paid quarterly onto your annual salary (pro rata for part time) 20 days holiday plus an attendance Bonus which can mean up to 4 days additional annual leave or a cash payment. Christmas Gift £ Ongoing training and support, in store and through our learning management platform Excellent Opportunities for Career development, in Retail or the wider business Access to hundreds of high street discounts Staff Discount applicable to all products and up 60% on own brand products Employee Assist programme with access to 24-hour counselling About You What are we looking for in a Retail Sales Advisor? We look for natural communicators, someone who is a personable and sociable individual and wants to work for an ever-growing business. We need a good level of IT Literacy as you will be preparing quotes for customers and operating different systems and using Excel, Word and outlook. Someone who is commercially focused and motivated by hitting store targets Someone with a great work ethic and driven to work hard and contribute to the store s success. Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process. About The Company Nisbets is recognised as the leading supplier of catering equipment in the UK, supplying professional kitchen equipment to restaurants, hotels, bars, education, retail and social care settings, even the general public. Our customers are at the forefront of everything we do; we stock a vast range of appliances, cookware, utensils, professional kitchen knives and much more, suitable for all. Over the past 40 years, we have established a reputation for industry excellence, providing the largest range of commercial kitchen equipment, competitively priced and delivered the very next day. Even if you hadn't heard about Nisbets until recently, you are more than likely to have eaten off one of our plates, used our cutlery or drank out of one of our glasses! No matter how big or small our customers are, we always strive to deliver the best customer service in line with our values and behaviours. Your role will help us to do great things for our customers by doing the basics brilliantly! At Nisbets we ve developed a unique culture where you ll feel looked after, supported, listened to and engaged with the business from day one. This is all down to a range of Colleague Programmes and The Kitchen - our colleague benefits and recognition platform. This helps us to all keep in touch with what is going on in the business, as well as providing bite-sized articles and information for our colleagues. With regular team meetings, a formal appraisal process and regular one-to-ones, you ll always know what s happening and how you fit in. So come and be part of this great community.
About The Role Retail Sales Advisor Would you like to work for a business with over 40 years trading under their belt who have become a global success story? Where we really look after our colleagues future careers and actively encourage internal promotions; last year 1 in 5 of our roles filled were due to internal promotions. If you are looking for a role as a Retail Sales Advisor, then read on and consider putting in an application, we d love to hear from you. We are looking for a Retail Sales Advisor 20 hours a week , there will be some weekend and bank holiday working. What will I be doing as a Retail Sales Advisor? You ll be the foundation of the store so customer focus will be your number priority offering a welcoming experience for all that enter the store You ll spend time with our customers giving them support and advice on their purchasing needs You ll get to know your local community and spend time contacting them to raise awareness of your store and the vast range of products we stock, always encouraging them to come and visit You ll contact previous customers of the store to let them know about special promotions and new product lines You ll produce quotes for large and more complex orders and track those through to completion What can I expect working a Retail Sales Advisor at Nisbets? Competitive salary. Performance related bonus paid quarterly onto your annual salary (pro rata for part time) 20 days holiday plus an attendance Bonus which can mean up to 4 days additional annual leave or a cash payment. Christmas Gift £ Ongoing training and support, in store and through our learning management platform Excellent Opportunities for Career development, in Retail or the wider business Access to hundreds of high street discounts Staff Discount applicable to all products and up 60% on own brand products Employee Assist programme with access to 24-hour counselling About You What are we looking for in a Retail Sales Advisor? We look for natural communicators, someone who is a personable and sociable individual and wants to work for an ever-growing business. We need a good level of IT Literacy as you will be preparing quotes for customers and operating different systems and using Excel, Word and outlook. Someone who is commercially focused and motivated by hitting store targets Someone with a great work ethic and driven to work hard and contribute to the store s success. Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process. About The Company Nisbets is recognised as the leading supplier of catering equipment in the UK, supplying professional kitchen equipment to restaurants, hotels, bars, education, retail and social care settings, even the general public. Our customers are at the forefront of everything we do; we stock a vast range of appliances, cookware, utensils, professional kitchen knives and much more, suitable for all. Over the past 40 years, we have established a reputation for industry excellence, providing the largest range of commercial kitchen equipment, competitively priced and delivered the very next day. Even if you hadn't heard about Nisbets until recently, you are more than likely to have eaten off one of our plates, used our cutlery or drank out of one of our glasses! No matter how big or small our customers are, we always strive to deliver the best customer service in line with our values and behaviours. Your role will help us to do great things for our customers by doing the basics brilliantly! At Nisbets we ve developed a unique culture where you ll feel looked after, supported, listened to and engaged with the business from day one. This is all down to a range of Colleague Programmes and The Kitchen - our colleague benefits and recognition platform. This helps us to all keep in touch with what is going on in the business, as well as providing bite-sized articles and information for our colleagues. With regular team meetings, a formal appraisal process and regular one-to-ones, you ll always know what s happening and how you fit in. So come and be part of this great community.
Apr 29, 2024
Full time
About The Role Retail Sales Advisor Would you like to work for a business with over 40 years trading under their belt who have become a global success story? Where we really look after our colleagues future careers and actively encourage internal promotions; last year 1 in 5 of our roles filled were due to internal promotions. If you are looking for a role as a Retail Sales Advisor, then read on and consider putting in an application, we d love to hear from you. We are looking for a Retail Sales Advisor 20 hours a week , there will be some weekend and bank holiday working. What will I be doing as a Retail Sales Advisor? You ll be the foundation of the store so customer focus will be your number priority offering a welcoming experience for all that enter the store You ll spend time with our customers giving them support and advice on their purchasing needs You ll get to know your local community and spend time contacting them to raise awareness of your store and the vast range of products we stock, always encouraging them to come and visit You ll contact previous customers of the store to let them know about special promotions and new product lines You ll produce quotes for large and more complex orders and track those through to completion What can I expect working a Retail Sales Advisor at Nisbets? Competitive salary. Performance related bonus paid quarterly onto your annual salary (pro rata for part time) 20 days holiday plus an attendance Bonus which can mean up to 4 days additional annual leave or a cash payment. Christmas Gift £ Ongoing training and support, in store and through our learning management platform Excellent Opportunities for Career development, in Retail or the wider business Access to hundreds of high street discounts Staff Discount applicable to all products and up 60% on own brand products Employee Assist programme with access to 24-hour counselling About You What are we looking for in a Retail Sales Advisor? We look for natural communicators, someone who is a personable and sociable individual and wants to work for an ever-growing business. We need a good level of IT Literacy as you will be preparing quotes for customers and operating different systems and using Excel, Word and outlook. Someone who is commercially focused and motivated by hitting store targets Someone with a great work ethic and driven to work hard and contribute to the store s success. Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process. About The Company Nisbets is recognised as the leading supplier of catering equipment in the UK, supplying professional kitchen equipment to restaurants, hotels, bars, education, retail and social care settings, even the general public. Our customers are at the forefront of everything we do; we stock a vast range of appliances, cookware, utensils, professional kitchen knives and much more, suitable for all. Over the past 40 years, we have established a reputation for industry excellence, providing the largest range of commercial kitchen equipment, competitively priced and delivered the very next day. Even if you hadn't heard about Nisbets until recently, you are more than likely to have eaten off one of our plates, used our cutlery or drank out of one of our glasses! No matter how big or small our customers are, we always strive to deliver the best customer service in line with our values and behaviours. Your role will help us to do great things for our customers by doing the basics brilliantly! At Nisbets we ve developed a unique culture where you ll feel looked after, supported, listened to and engaged with the business from day one. This is all down to a range of Colleague Programmes and The Kitchen - our colleague benefits and recognition platform. This helps us to all keep in touch with what is going on in the business, as well as providing bite-sized articles and information for our colleagues. With regular team meetings, a formal appraisal process and regular one-to-ones, you ll always know what s happening and how you fit in. So come and be part of this great community.
Are you looking to start a career in Sales, Service and Administration? Want to work for one of the UK's leading engineering businesses? Then look no further! Carbon60 are working in partnership with ERIKS UK on an exciting opportunity for a new entry-level program specialising within their engineering division. Who are ERIKS? ERIKS are a specialist industrial service provider operating across the UK and Ireland provide a wide base of mechanical engineering solutions and services to all walks of life, from energy to food production and manufacturing. What will you be doing? Working with the experienced team you will learn to be the face of ERIKS UK, dealing with customer to provide expert advise to a wide range of business and sectors, providing quotations, processing orders, establishing customer requirements whilst developing those customer relationships. The team of Sales Advisors, Team Leaders, managers will guide and train you through a 36-month (3 year) programme. They will teach you how to deal with customers and queries through email, phone, and face to face meetings. Your apprenticeship will be with BMS Progress Training, based in Warrington, your education will be a mix of Face to Face and virtual learning throughout the duration of your apprenticeship. Accommodation, meals, and travel is provided and paid for by ERIKS UK&I during block weeks of education. What will you get? Through this apprenticeship programme you will gain the skills and experience needed to build a career within Sales and Service but also a fully certification in Customer Service level 3 and Sales Executive Level 4. Salary for this programme is 19,800. Benefits & Extras 25 days plus bank holidays annual holiday entitlement Contributory Pension Scheme Cycle to Work Scheme Life Assurance Employee Assistance Programme including Life, Money and Wellbeing support Unlimited Video GP Appointments 8 Mental Health Therapy session a year 2 Medical second opinion consultation per year Company Sick Pay Group Income Protection - after a period of sickness absence Onsite Parking at all our sites Long service recognition Free unlimited access to LinkedIn Learning Free ERIKS Branded workwear Free Eye tests Entry Requirements For this role we are really looking for candidates who want to learn and build a career in customer service and want to be part of a team that are always pushing to deliver the best possible service. 5 National 5's or GCSE's including English and Maths (Grades 9-4 or A-C) or equivalent. This is an exciting opportunity to work with a business that truly values its employees but most importantly an excellent career path within the world of engineering. Assessment days will be held throughout May and June 2024. For more information, please contact Jemma at Carbon60 - removed) Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 29, 2024
Full time
Are you looking to start a career in Sales, Service and Administration? Want to work for one of the UK's leading engineering businesses? Then look no further! Carbon60 are working in partnership with ERIKS UK on an exciting opportunity for a new entry-level program specialising within their engineering division. Who are ERIKS? ERIKS are a specialist industrial service provider operating across the UK and Ireland provide a wide base of mechanical engineering solutions and services to all walks of life, from energy to food production and manufacturing. What will you be doing? Working with the experienced team you will learn to be the face of ERIKS UK, dealing with customer to provide expert advise to a wide range of business and sectors, providing quotations, processing orders, establishing customer requirements whilst developing those customer relationships. The team of Sales Advisors, Team Leaders, managers will guide and train you through a 36-month (3 year) programme. They will teach you how to deal with customers and queries through email, phone, and face to face meetings. Your apprenticeship will be with BMS Progress Training, based in Warrington, your education will be a mix of Face to Face and virtual learning throughout the duration of your apprenticeship. Accommodation, meals, and travel is provided and paid for by ERIKS UK&I during block weeks of education. What will you get? Through this apprenticeship programme you will gain the skills and experience needed to build a career within Sales and Service but also a fully certification in Customer Service level 3 and Sales Executive Level 4. Salary for this programme is 19,800. Benefits & Extras 25 days plus bank holidays annual holiday entitlement Contributory Pension Scheme Cycle to Work Scheme Life Assurance Employee Assistance Programme including Life, Money and Wellbeing support Unlimited Video GP Appointments 8 Mental Health Therapy session a year 2 Medical second opinion consultation per year Company Sick Pay Group Income Protection - after a period of sickness absence Onsite Parking at all our sites Long service recognition Free unlimited access to LinkedIn Learning Free ERIKS Branded workwear Free Eye tests Entry Requirements For this role we are really looking for candidates who want to learn and build a career in customer service and want to be part of a team that are always pushing to deliver the best possible service. 5 National 5's or GCSE's including English and Maths (Grades 9-4 or A-C) or equivalent. This is an exciting opportunity to work with a business that truly values its employees but most importantly an excellent career path within the world of engineering. Assessment days will be held throughout May and June 2024. For more information, please contact Jemma at Carbon60 - removed) Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Here at Fresh, we are excited to be recruiting for a Resident Advisor St. Thomas Street development which offers high end, studio self-catered accommodation for postgraduate students in the Redcliffe area of Bristol. Facilities include a gym, a cinema room, a common area with bookable kitchen and a rear courtyard. This position is to cover Maternity Leave on a Fixed Term basis for 7 months. Working full time hours between 8:00am and 6:00pm Monday to Friday on a rota basis, where you ll be working in an exciting, collaborative, people-first environment. You act as the first point of contact for resident and prospective resident enquiries providing exceptional support and service to ensure that the property runs smoothly, and the residents feel supported. If you re looking for a fun and friendly place to work where we value our students, and they value us right back, an environment where you ll receive excellent training and mentoring - keep on reading! As with all the members of our accommodation teams, our Resident Advisors are responsible for delivering a 5 star service to our customers. Key responsibilities of the role include: • Dealing with enquiries from current residents in person, via phone or email. • Organising social events for students, within allocated budget, to engage and build positive atmosphere at St Thomas Street. • Covering the main reception during office hours, this will include sorting the mail and students post. • Be the face of Fresh for residents! Liaising with them on a regular basis making sure that residents feel supported and valued. • Ensuring that the reception and management suite is clean and tidy and adheres to Health & Safety requirements. • Filing and maintaining customer data, ensuring the database is up to date and within GDPR regulations. • Liaising with the maintenance and accommodation team to ensure any issues are logged and resolved promptly. • Assist General Manager and Resident Manager when required. The position offers the opportunity to balance the operational aspects of the role with the chance to create a social and fun atmosphere to build an environment where students want to live and work. Why work for Fresh? Fresh can offer you an exciting, collaborative, people-first environment where you can build your own career in a fast-growing industry. We have a dedicated Training team to assist with your job training, and an in-house Learning & Development team to support you with personal and professional development including vocational qualifications, as well as a health cash plan and exclusive shopping discounts. About you We re looking for someone who is a people person and is passionate about offering a high level of customer service to everyone they meet with. You ll need have strong communications skills; this includes being able to communicate via social media platforms and be able to adapt your style depending on your audience. The working environment can be quick paced, so we re looking for someone who is able to stay calm under pressure and has the ability to successfully manage their own workload. About Fresh: Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We re looking for someone to support their residents and the wider operational team. Fresh can offer you an exciting, collaborative, people-first environment where you can build your own career in a fast-growing industry. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you re a people person who loves working collaboratively and is great at making things happen, then you ll fit right in!
Apr 29, 2024
Contractor
Here at Fresh, we are excited to be recruiting for a Resident Advisor St. Thomas Street development which offers high end, studio self-catered accommodation for postgraduate students in the Redcliffe area of Bristol. Facilities include a gym, a cinema room, a common area with bookable kitchen and a rear courtyard. This position is to cover Maternity Leave on a Fixed Term basis for 7 months. Working full time hours between 8:00am and 6:00pm Monday to Friday on a rota basis, where you ll be working in an exciting, collaborative, people-first environment. You act as the first point of contact for resident and prospective resident enquiries providing exceptional support and service to ensure that the property runs smoothly, and the residents feel supported. If you re looking for a fun and friendly place to work where we value our students, and they value us right back, an environment where you ll receive excellent training and mentoring - keep on reading! As with all the members of our accommodation teams, our Resident Advisors are responsible for delivering a 5 star service to our customers. Key responsibilities of the role include: • Dealing with enquiries from current residents in person, via phone or email. • Organising social events for students, within allocated budget, to engage and build positive atmosphere at St Thomas Street. • Covering the main reception during office hours, this will include sorting the mail and students post. • Be the face of Fresh for residents! Liaising with them on a regular basis making sure that residents feel supported and valued. • Ensuring that the reception and management suite is clean and tidy and adheres to Health & Safety requirements. • Filing and maintaining customer data, ensuring the database is up to date and within GDPR regulations. • Liaising with the maintenance and accommodation team to ensure any issues are logged and resolved promptly. • Assist General Manager and Resident Manager when required. The position offers the opportunity to balance the operational aspects of the role with the chance to create a social and fun atmosphere to build an environment where students want to live and work. Why work for Fresh? Fresh can offer you an exciting, collaborative, people-first environment where you can build your own career in a fast-growing industry. We have a dedicated Training team to assist with your job training, and an in-house Learning & Development team to support you with personal and professional development including vocational qualifications, as well as a health cash plan and exclusive shopping discounts. About you We re looking for someone who is a people person and is passionate about offering a high level of customer service to everyone they meet with. You ll need have strong communications skills; this includes being able to communicate via social media platforms and be able to adapt your style depending on your audience. The working environment can be quick paced, so we re looking for someone who is able to stay calm under pressure and has the ability to successfully manage their own workload. About Fresh: Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We re looking for someone to support their residents and the wider operational team. Fresh can offer you an exciting, collaborative, people-first environment where you can build your own career in a fast-growing industry. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you re a people person who loves working collaboratively and is great at making things happen, then you ll fit right in!
We are recruiting for a part time customer Service Advisor to be part of a small friendly team handling customer enquiries and dealing with the day-to-day challenges of working in a service orientated manufacturing environment. Would you like to work for a well-established, reputable company? Are you available for an immediate start? Job Title: Sales Administrator/Customer Service Advisor Location: Redditch Hours: Part Time 20-25 hours per week (over 5 days Mon-Fri) Mornings / School Hours Immediate Start! Main duties: Sales order processing and order verification. Setting up of new drawings for production. Setting up of new items in ERP system. Setting up of new Customer accounts. Liaising with the finance department regarding payment terms, invoices, credit limits. Progressing and expediting of customer requirements. Investigation and resolution of both internal & external delivery performance concerns. Raising of credit notes and arranging returns. Customer liaison - dealing with commercial issues, customer enquiries/complaints via phone and emails. Participating in the organisation of sales and customer service meetings. Preparing and providing KPI data to the commercial team as and when required. To carry out any other reasonable tasks required The ideal candidate for this role will : Be competent with Microsoft Office packages and experienced in the use of production computer systems. Be an effective communicator with good demonstrable experience of Microsoft Office suite. Working knowledge of sales order processing, inventory control and manufacturing systems. Be numerate and literate with good communication skills. Be conscientious and possess excellent attention to details Adopt a structured and organised approach with proactive work ethic. Be able to work to deadlines in a diligent, methodical, and accurate manner. Be self-motivated and capable of achieving set objectives Be fluent in English Language, both written and verbal - additional language such as French and German would be advantageous. Don't miss out on this exciting opportunity to join a leading manufacturing organisation and make a significant impact with your administration/customer service skills! If you are interested, please apply online, or call Adecco on (phone number removed) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 29, 2024
Full time
We are recruiting for a part time customer Service Advisor to be part of a small friendly team handling customer enquiries and dealing with the day-to-day challenges of working in a service orientated manufacturing environment. Would you like to work for a well-established, reputable company? Are you available for an immediate start? Job Title: Sales Administrator/Customer Service Advisor Location: Redditch Hours: Part Time 20-25 hours per week (over 5 days Mon-Fri) Mornings / School Hours Immediate Start! Main duties: Sales order processing and order verification. Setting up of new drawings for production. Setting up of new items in ERP system. Setting up of new Customer accounts. Liaising with the finance department regarding payment terms, invoices, credit limits. Progressing and expediting of customer requirements. Investigation and resolution of both internal & external delivery performance concerns. Raising of credit notes and arranging returns. Customer liaison - dealing with commercial issues, customer enquiries/complaints via phone and emails. Participating in the organisation of sales and customer service meetings. Preparing and providing KPI data to the commercial team as and when required. To carry out any other reasonable tasks required The ideal candidate for this role will : Be competent with Microsoft Office packages and experienced in the use of production computer systems. Be an effective communicator with good demonstrable experience of Microsoft Office suite. Working knowledge of sales order processing, inventory control and manufacturing systems. Be numerate and literate with good communication skills. Be conscientious and possess excellent attention to details Adopt a structured and organised approach with proactive work ethic. Be able to work to deadlines in a diligent, methodical, and accurate manner. Be self-motivated and capable of achieving set objectives Be fluent in English Language, both written and verbal - additional language such as French and German would be advantageous. Don't miss out on this exciting opportunity to join a leading manufacturing organisation and make a significant impact with your administration/customer service skills! If you are interested, please apply online, or call Adecco on (phone number removed) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Role: Client Advisor- Luxury Retail Location: London Salary: 28k- 35k Are you wanting to take your career to the next step? Are you looking for an opportunity to branch into luxury retail? Our client is looking for a dynamic Client Advisor to join their team! As an ambassador for their brand, you will be the face of a leading wellness solutions provider within a renowned department store concession. If you have a passion for sports, fitness, and luxury retail , this is the perfect opportunity to showcase your sales skills and deliver a premium in-store experience. If you are a motivated individual who thrives in a target-driven environment and enjoys delivering exceptional service , then we would love to hear from you! Responsibilities: Achieve and exceed sales targets to contribute to the overall success of the store Develop a strong understanding of the product range and digital solutions to provide comprehensive knowledge to customers Deliver exceptional customer service and sell consultatively to create a memorable and luxury experience Maintain high standards of visual merchandising to enhance the store's appearance Collaborate with various departments to ensure a seamless customer approach Utilise the CRM system to promote best practises Handle customer complaints effectively and resolve issues to their satisfaction Requirements: Minimum of 2 years' experience in consultative sales, luxury retail, or fitness sales Natural drive for selling and generating business opportunities Digital savviness to navigate and utilise systems and databases Track record of working towards and achieving sales targets Excellent communication and rapport building skills REPS L3 in Personal Training is a plus Hunger to learn, improve, and succeed in the role Ability to collaborate effectively within a team while also working independently Passion for sports, fitness, and wellness Benefits: Incentive scheme - Uncapped commissions and double commission structures 33 days holiday inclusive of public holidays (increasing with service) Private medical insurance Corporate wellness program and benefits Employee products purchase assistance programme Pension and life assurance scheme Team member discount! Apply now and take the next step in your career as a Client Advisor! Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 29, 2024
Full time
Role: Client Advisor- Luxury Retail Location: London Salary: 28k- 35k Are you wanting to take your career to the next step? Are you looking for an opportunity to branch into luxury retail? Our client is looking for a dynamic Client Advisor to join their team! As an ambassador for their brand, you will be the face of a leading wellness solutions provider within a renowned department store concession. If you have a passion for sports, fitness, and luxury retail , this is the perfect opportunity to showcase your sales skills and deliver a premium in-store experience. If you are a motivated individual who thrives in a target-driven environment and enjoys delivering exceptional service , then we would love to hear from you! Responsibilities: Achieve and exceed sales targets to contribute to the overall success of the store Develop a strong understanding of the product range and digital solutions to provide comprehensive knowledge to customers Deliver exceptional customer service and sell consultatively to create a memorable and luxury experience Maintain high standards of visual merchandising to enhance the store's appearance Collaborate with various departments to ensure a seamless customer approach Utilise the CRM system to promote best practises Handle customer complaints effectively and resolve issues to their satisfaction Requirements: Minimum of 2 years' experience in consultative sales, luxury retail, or fitness sales Natural drive for selling and generating business opportunities Digital savviness to navigate and utilise systems and databases Track record of working towards and achieving sales targets Excellent communication and rapport building skills REPS L3 in Personal Training is a plus Hunger to learn, improve, and succeed in the role Ability to collaborate effectively within a team while also working independently Passion for sports, fitness, and wellness Benefits: Incentive scheme - Uncapped commissions and double commission structures 33 days holiday inclusive of public holidays (increasing with service) Private medical insurance Corporate wellness program and benefits Employee products purchase assistance programme Pension and life assurance scheme Team member discount! Apply now and take the next step in your career as a Client Advisor! Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
The secret to our success? It s our Retail Advisors. Join one of our O2 stores and you ll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role or you re looking to take the next step in your career, if you re self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You ll be working 16 hours per week, and we ll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You ll get started in the role by attending our fantastic induction programme and we ll tell you all about our LEAP framework this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK s fastest broadband network. The nation s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You re a true team player when it comes to hitting targets and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2 s products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Apr 29, 2024
Full time
The secret to our success? It s our Retail Advisors. Join one of our O2 stores and you ll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role or you re looking to take the next step in your career, if you re self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You ll be working 16 hours per week, and we ll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You ll get started in the role by attending our fantastic induction programme and we ll tell you all about our LEAP framework this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK s fastest broadband network. The nation s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You re a true team player when it comes to hitting targets and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2 s products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Adecco are currently recruiting for a Student Experience Officer to join a prestigious university based in Uxbridge Salary: £18.50 PH Duration: ASAP- November 2024 Contract Type: Office Based Main Job Purpose: To be the focal customer service and administration point for students, conferences and staff and all stakeholders whilst providing an efficient and effective wide-ranging high standard of general administrative support and customer excellence across the Commercial Services - Residences Department. Main Statement of responsibilities: The main focus of the role will be around the development of Student Living webpages and the ResLife Ambassadors Programme. Provide first point great customer service in administration and reception and front of house duties Provide general office support to the Residences management team, working within a customer service administrative team framework. General duties include preparing and formatting of documents, printing, managing post, filing, photocopying. On an ad hoc basis, assisting other members of the customer service administrative staff with tasks such as setting up spreadsheets, maintaining databases and running mail merges, producing documentation including management transcripts and letters. Responsible for communication services and associated problem resolution e.g. process all incoming and outgoing post. Complete paperwork and maintain records for recorded, special delivery and international post. Liaise with external couriers for the collection of parcels. Telephone services e.g. arranging for extension moves, updating the Contact Directory. Monitoring any shared email mailboxes. Booking rooms for meetings, order catering where appropriate. Assist with the administration of conferences and workshops. Take bookings, compile delegate documentation and provide support at the event. Arranging meetings and diary management for the Residences management. Liaise with internal and external suppliers with regard to ordering of supplies and maintenance of office resources, such as photocopiers, franking machines. Directing of messages to relevant academic or administrative staff. Greeting and directing, where appropriate, of visitors to the Residences Have a customer focused attitude with the ability to offer advice, support and general information to a wide audience. Provide an efficient reception service for students, visitors and staff ensuring that a professional and appropriate University image is maintained at all times Deal with telephone, email and personal enquiries from students, staff, customers and external stakeholders Deal with complaints as a first point of contact to resolve the issues promptly and effectively for the customer and the business and continue to own the problem, sign posting where necessary, through to conclusion or escalation Responsible for day-to-day decision making in relation to own duties as above e.g. ordering stationery, advising visitors, equipment and premises maintenance issues. Ability to recognise when to refer or involve others Allocate bedrooms for summer conferencing, process debit/credit card payments and handle guest enquiries Provide support for conferences and events when required Liaise with other departments to share and obtain current and up to date information regarding Residences, Commercial Services and the University Provide information about, and support Residence Ambassadors events. Record the receipt of daily deliveries and prepare outgoing mail for staff. Administer procedures relevant to the issue and security of key/cards within customer service areas, for students, conference visitors and contractors, including cycle storage access and visitor car parking permits. Create student event room bookings and handle student enquiries. Deal with all lost and found property in line with the Lost and Found Property policy and procedures. Process debit/credit card payments for sale of keys/cards, camp beds etc., reconcile transactions daily and liaise with Finance to resolve any queries. Raise purchase orders and receipt goods using CHIME. Handle maintenance enquiries reported to Customer Services, liaising with contractors as required and operating computerised maintenance reporting systems. Handle student behaviour reports from management, liaising with managers, attending meetings and taking notes during investigations meetings, writing letters or emails as required. Maintain departmental records and follow set procedures which support customer service delivery. Monitor and operate the door entry system as required. If you would like to find out more about this position, please upload your most up to date CV. We will contact all shortlisted candidates Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 29, 2024
Full time
Adecco are currently recruiting for a Student Experience Officer to join a prestigious university based in Uxbridge Salary: £18.50 PH Duration: ASAP- November 2024 Contract Type: Office Based Main Job Purpose: To be the focal customer service and administration point for students, conferences and staff and all stakeholders whilst providing an efficient and effective wide-ranging high standard of general administrative support and customer excellence across the Commercial Services - Residences Department. Main Statement of responsibilities: The main focus of the role will be around the development of Student Living webpages and the ResLife Ambassadors Programme. Provide first point great customer service in administration and reception and front of house duties Provide general office support to the Residences management team, working within a customer service administrative team framework. General duties include preparing and formatting of documents, printing, managing post, filing, photocopying. On an ad hoc basis, assisting other members of the customer service administrative staff with tasks such as setting up spreadsheets, maintaining databases and running mail merges, producing documentation including management transcripts and letters. Responsible for communication services and associated problem resolution e.g. process all incoming and outgoing post. Complete paperwork and maintain records for recorded, special delivery and international post. Liaise with external couriers for the collection of parcels. Telephone services e.g. arranging for extension moves, updating the Contact Directory. Monitoring any shared email mailboxes. Booking rooms for meetings, order catering where appropriate. Assist with the administration of conferences and workshops. Take bookings, compile delegate documentation and provide support at the event. Arranging meetings and diary management for the Residences management. Liaise with internal and external suppliers with regard to ordering of supplies and maintenance of office resources, such as photocopiers, franking machines. Directing of messages to relevant academic or administrative staff. Greeting and directing, where appropriate, of visitors to the Residences Have a customer focused attitude with the ability to offer advice, support and general information to a wide audience. Provide an efficient reception service for students, visitors and staff ensuring that a professional and appropriate University image is maintained at all times Deal with telephone, email and personal enquiries from students, staff, customers and external stakeholders Deal with complaints as a first point of contact to resolve the issues promptly and effectively for the customer and the business and continue to own the problem, sign posting where necessary, through to conclusion or escalation Responsible for day-to-day decision making in relation to own duties as above e.g. ordering stationery, advising visitors, equipment and premises maintenance issues. Ability to recognise when to refer or involve others Allocate bedrooms for summer conferencing, process debit/credit card payments and handle guest enquiries Provide support for conferences and events when required Liaise with other departments to share and obtain current and up to date information regarding Residences, Commercial Services and the University Provide information about, and support Residence Ambassadors events. Record the receipt of daily deliveries and prepare outgoing mail for staff. Administer procedures relevant to the issue and security of key/cards within customer service areas, for students, conference visitors and contractors, including cycle storage access and visitor car parking permits. Create student event room bookings and handle student enquiries. Deal with all lost and found property in line with the Lost and Found Property policy and procedures. Process debit/credit card payments for sale of keys/cards, camp beds etc., reconcile transactions daily and liaise with Finance to resolve any queries. Raise purchase orders and receipt goods using CHIME. Handle maintenance enquiries reported to Customer Services, liaising with contractors as required and operating computerised maintenance reporting systems. Handle student behaviour reports from management, liaising with managers, attending meetings and taking notes during investigations meetings, writing letters or emails as required. Maintain departmental records and follow set procedures which support customer service delivery. Monitor and operate the door entry system as required. If you would like to find out more about this position, please upload your most up to date CV. We will contact all shortlisted candidates Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many duties on the move. Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities - Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Apr 29, 2024
Full time
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many duties on the move. Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities - Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
This Inbound Customer Advisor role centres on providing exceptional service to customers within the retail industry. The successful candidate will be part of the Customer Service team based in Hyde and will be instrumental in enhancing customer satisfaction. Client Details Our client is a well-established entity within the retail sector. With a workforce numbering in the hundreds, this company prides itself on quality products and superior customer service. With a strong presence in the UK market, they are continuously seeking to improve and innovate. Description Key responsibilities consist of: Provide excellent customer service through inbound calls Use customer feedback to identify opportunities for improvement Stay updated with company policies, procedures, and retail industry trends Uphold the company's reputation by ensuring customer satisfaction Handling consumer complaint, queries and requests received via call & email only. Capable of managing 100 calls on a day-to-day basis Align with inter-departments to ensure all complaints, queries and requests are closed within SLA's & KPI's. Resolve customer queries and complaints effectively and efficiently Maintain a thorough knowledge of products to offer accurate information to customers Process orders and returns as needed Collaborate with team members to meet and exceed customer service goals Adhere to the stipulated SLAs laid for the email and call functions. Act and adhere to the company policies without hampering the consumer experience. Profile A successful Inbound Customer Advisor should have: A qualification in a relevant field Previous experience in a customer service role within the retail industry Excellent communication and problem-solving skills Ability to handle customer complaints and queries professionally Ability to meet deadlines and work effectively in a fast-paced environment. Microsoft Office suite & reporting skills Soft spoken & supportive demeanour Effective & proactive listener Hands on experience with Zendesk, SAP & Shopify would be desirable. Proficiency in using customer service software and tools Strong team spirit and a commitment to improving customer experience Job Offer An annual salary ranging from upto 25,000 Excellent opportunities for career progression Pension & NI contribution Hybrid working Flexit-time shifts optional (Evenings) Overtime optional A supportive and collaborative work environment A role that offers the chance to make a real impact in the retail industry
Apr 29, 2024
Full time
This Inbound Customer Advisor role centres on providing exceptional service to customers within the retail industry. The successful candidate will be part of the Customer Service team based in Hyde and will be instrumental in enhancing customer satisfaction. Client Details Our client is a well-established entity within the retail sector. With a workforce numbering in the hundreds, this company prides itself on quality products and superior customer service. With a strong presence in the UK market, they are continuously seeking to improve and innovate. Description Key responsibilities consist of: Provide excellent customer service through inbound calls Use customer feedback to identify opportunities for improvement Stay updated with company policies, procedures, and retail industry trends Uphold the company's reputation by ensuring customer satisfaction Handling consumer complaint, queries and requests received via call & email only. Capable of managing 100 calls on a day-to-day basis Align with inter-departments to ensure all complaints, queries and requests are closed within SLA's & KPI's. Resolve customer queries and complaints effectively and efficiently Maintain a thorough knowledge of products to offer accurate information to customers Process orders and returns as needed Collaborate with team members to meet and exceed customer service goals Adhere to the stipulated SLAs laid for the email and call functions. Act and adhere to the company policies without hampering the consumer experience. Profile A successful Inbound Customer Advisor should have: A qualification in a relevant field Previous experience in a customer service role within the retail industry Excellent communication and problem-solving skills Ability to handle customer complaints and queries professionally Ability to meet deadlines and work effectively in a fast-paced environment. Microsoft Office suite & reporting skills Soft spoken & supportive demeanour Effective & proactive listener Hands on experience with Zendesk, SAP & Shopify would be desirable. Proficiency in using customer service software and tools Strong team spirit and a commitment to improving customer experience Job Offer An annual salary ranging from upto 25,000 Excellent opportunities for career progression Pension & NI contribution Hybrid working Flexit-time shifts optional (Evenings) Overtime optional A supportive and collaborative work environment A role that offers the chance to make a real impact in the retail industry
Are you passionate about providing exceptional customer service while contributing to the success of a dynamic company? We are looking for a dedicated and customer-centric individual to join the team as a Customer Sales Advisor. About the business: Believing in delivering more than just products, providing an experience. As a Customer Sales Advisor, you will play a crucial role in ensuring that customers receive top-notch service and contribute to the overall efficiency and appearance of our operation. Position Overview: A Customer Sales Advisor, your primary objectives will be to guarantee an excellent level of service to Access customers and achieve the highest level of sales for the company. Your responsibilities will include: Financial Targets: Contribute to the achievement of the store's financial targets. Customer Engagement: Identify and quantify potential sales opportunities from each customer, responding effectively to diverse needs. Store Standards: Ensure the store maintains high standards of cleanliness and adheres to health and safety procedures. Sales Enquiries: Effectively handle sales inquiries, providing advice, and promoting available services. Target Achievement: Maximize every sales opportunity to ensure the store meets its targets. Administrative Tasks: Complete all necessary administrative tasks in compliance with company procedures. Store Maintenance: Maintain a clean and tidy store environment. Lone Working: Be comfortable working independently, taking key holder responsibility in the absence of management. Requirements: To excel in this role, you should demonstrate: Strong written and verbal communication skills. Effective listening skills in customer interactions. Self-discipline and attention to detail. Adaptability to work both in a small team and independently. Confidence and product knowledge after completing the induction and probation period. Responsibilities: As a vital part of our team, you will be responsible for: Daily customer interactions. Achieving high levels of customer service and satisfaction. Meeting weekly, monthly, and yearly sales targets. Lone working with key holder responsibilities. Conducting physical rounds of the store and units. Forklifting, where applicable. Implementing procedures to minimize store 'bad debt.' Performing ad hoc duties. If you're ready to embark on a challenging yet rewarding journey, apply now to be a part of the family. Join in providing exceptional service and making a difference in the lives of customers. Looking forward to welcoming you aboard. If this excites you, click Apply now or for further information, contact Lucia Coppock at Pertemps London.
Apr 29, 2024
Full time
Are you passionate about providing exceptional customer service while contributing to the success of a dynamic company? We are looking for a dedicated and customer-centric individual to join the team as a Customer Sales Advisor. About the business: Believing in delivering more than just products, providing an experience. As a Customer Sales Advisor, you will play a crucial role in ensuring that customers receive top-notch service and contribute to the overall efficiency and appearance of our operation. Position Overview: A Customer Sales Advisor, your primary objectives will be to guarantee an excellent level of service to Access customers and achieve the highest level of sales for the company. Your responsibilities will include: Financial Targets: Contribute to the achievement of the store's financial targets. Customer Engagement: Identify and quantify potential sales opportunities from each customer, responding effectively to diverse needs. Store Standards: Ensure the store maintains high standards of cleanliness and adheres to health and safety procedures. Sales Enquiries: Effectively handle sales inquiries, providing advice, and promoting available services. Target Achievement: Maximize every sales opportunity to ensure the store meets its targets. Administrative Tasks: Complete all necessary administrative tasks in compliance with company procedures. Store Maintenance: Maintain a clean and tidy store environment. Lone Working: Be comfortable working independently, taking key holder responsibility in the absence of management. Requirements: To excel in this role, you should demonstrate: Strong written and verbal communication skills. Effective listening skills in customer interactions. Self-discipline and attention to detail. Adaptability to work both in a small team and independently. Confidence and product knowledge after completing the induction and probation period. Responsibilities: As a vital part of our team, you will be responsible for: Daily customer interactions. Achieving high levels of customer service and satisfaction. Meeting weekly, monthly, and yearly sales targets. Lone working with key holder responsibilities. Conducting physical rounds of the store and units. Forklifting, where applicable. Implementing procedures to minimize store 'bad debt.' Performing ad hoc duties. If you're ready to embark on a challenging yet rewarding journey, apply now to be a part of the family. Join in providing exceptional service and making a difference in the lives of customers. Looking forward to welcoming you aboard. If this excites you, click Apply now or for further information, contact Lucia Coppock at Pertemps London.
Blinds and Curtains Installer - £25,000-£35,000+ earnings p/a APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Are you looking for additional income? With flexible hours that work alongside other commitments? As a Hillary's advisor you can work either part or full time and still benefit from high earning potential. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. Once manufactured, we will send the product out ready to install at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Experienced Advisors, Trainers and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY It is essential that you are able to deliver a professional service from your very first day and with our experience and knowledge, we have created the complete starter package at the best deal possible. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. To help you start your business we also have a range of payment options available.
Apr 29, 2024
Full time
Blinds and Curtains Installer - £25,000-£35,000+ earnings p/a APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Are you looking for additional income? With flexible hours that work alongside other commitments? As a Hillary's advisor you can work either part or full time and still benefit from high earning potential. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. Once manufactured, we will send the product out ready to install at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Experienced Advisors, Trainers and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY It is essential that you are able to deliver a professional service from your very first day and with our experience and knowledge, we have created the complete starter package at the best deal possible. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. To help you start your business we also have a range of payment options available.