Join us in our mission to create a sustainable future for generations to come. We're on a mission to safeguard our planet and ensure a future where people and nature can thrive together so that by 2030 the loss of nature has halted and its recovery has begun. As one of the world's largest independent environmental and conservation organisations, WWF is active in nearly 100 countries, working to tackle the pressing issues of our time. From stopping deforestation to bringing nature back from the brink and delivering a resilient, prosperous and sustainable UK, we're dedicated to creating real, lasting change. We're working globally and in partnership with communities, governments, companies and others who have the will to act and transform our world. We collaborate closely with local and indigenous communities, so our work is best placed to help people and wildlife thrive together. We are inspiring a global movement of people and creating a public mandate through our supporters and millions of concerned members of the public to ensure that restoring nature is put at the heart of all the decisions we make in our everyday lives. About the role We are seeking to appoint an exceptional and dynamic leader as our Chief Operating Officer (COO). This role reports to the Chief Executive and is a key member of the Executive Group, providing pragmatic guidance and support for all professional services solutions across the organisation. The appointee will play a pivotal role in providing the strategy, leadership, and vision to ensure that WWF-UK has the appropriate governance, operational controls, systems, administrative and reporting procedures. You will lead the People and Culture, Strategic Planning and Performance, Governance, General Counsel, Finance, IT and Facilities Teams, ensuring the right structures and programmes have been put in place to transform the organisation effectively and drive the charity forward through the new strategy. This role offers a unique challenge for an individual with a genuine passion and commitment to WWF's mission and dedication towards achieving our climate and conservation goals. You will be a qualified, strategic leader with a track record of leading an organisation through periods of transformational change. You will have experience of managing critical organisational support functions, a high degree of commercial awareness and business acumen as well as strong resource, financial and programme management skills. Perhaps most importantly you will be an inspirational and inclusive leader with strong interpersonal and influencing skills with the ability to work collaboratively across disciplines within a fast-moving environment. To apply, please submit a CV and covering letter, detailing how you fulfil the role description and personal specification below. The deadline for applications is 09.00 BST on Monday 20th May. The role will be contracted to work from the Living Planet Centre, Woking, with flexibility to work from home. Diversity, Equity and Inclusion At WWF, we are deeply committed to equity, equal opportunities and to continuously learning how to increase the diversity of our people and to become a truly inclusive organisation. We welcome applications from all suitably qualified persons and encourage applications from people currently underrepresented, including people from ethnic minority backgrounds, people with disabilities and LGBTQ+. If you have comments that would support us to improve access to documentation, or our application processes more generally, please do not hesitate to contact us via . Privacy Policy Protecting your personal data is of the utmost importance to Perrett Laver and we take this responsibility very seriously. Any information obtained by our trading divisions is held and processed in accordance with the relevant data protection legislation. The data you provide us with is securely stored on our computerised database and transferred to our clients for the purposes of presenting you as a candidate and/or considering your suitability for a role you have registered interest in. Perrett Laver is a Data Controller and a Data Processor, as defined under the General Data Protection Regulation (GDPR). Our legal basis for much of our data processing activity is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website
Apr 29, 2024
Full time
Join us in our mission to create a sustainable future for generations to come. We're on a mission to safeguard our planet and ensure a future where people and nature can thrive together so that by 2030 the loss of nature has halted and its recovery has begun. As one of the world's largest independent environmental and conservation organisations, WWF is active in nearly 100 countries, working to tackle the pressing issues of our time. From stopping deforestation to bringing nature back from the brink and delivering a resilient, prosperous and sustainable UK, we're dedicated to creating real, lasting change. We're working globally and in partnership with communities, governments, companies and others who have the will to act and transform our world. We collaborate closely with local and indigenous communities, so our work is best placed to help people and wildlife thrive together. We are inspiring a global movement of people and creating a public mandate through our supporters and millions of concerned members of the public to ensure that restoring nature is put at the heart of all the decisions we make in our everyday lives. About the role We are seeking to appoint an exceptional and dynamic leader as our Chief Operating Officer (COO). This role reports to the Chief Executive and is a key member of the Executive Group, providing pragmatic guidance and support for all professional services solutions across the organisation. The appointee will play a pivotal role in providing the strategy, leadership, and vision to ensure that WWF-UK has the appropriate governance, operational controls, systems, administrative and reporting procedures. You will lead the People and Culture, Strategic Planning and Performance, Governance, General Counsel, Finance, IT and Facilities Teams, ensuring the right structures and programmes have been put in place to transform the organisation effectively and drive the charity forward through the new strategy. This role offers a unique challenge for an individual with a genuine passion and commitment to WWF's mission and dedication towards achieving our climate and conservation goals. You will be a qualified, strategic leader with a track record of leading an organisation through periods of transformational change. You will have experience of managing critical organisational support functions, a high degree of commercial awareness and business acumen as well as strong resource, financial and programme management skills. Perhaps most importantly you will be an inspirational and inclusive leader with strong interpersonal and influencing skills with the ability to work collaboratively across disciplines within a fast-moving environment. To apply, please submit a CV and covering letter, detailing how you fulfil the role description and personal specification below. The deadline for applications is 09.00 BST on Monday 20th May. The role will be contracted to work from the Living Planet Centre, Woking, with flexibility to work from home. Diversity, Equity and Inclusion At WWF, we are deeply committed to equity, equal opportunities and to continuously learning how to increase the diversity of our people and to become a truly inclusive organisation. We welcome applications from all suitably qualified persons and encourage applications from people currently underrepresented, including people from ethnic minority backgrounds, people with disabilities and LGBTQ+. If you have comments that would support us to improve access to documentation, or our application processes more generally, please do not hesitate to contact us via . Privacy Policy Protecting your personal data is of the utmost importance to Perrett Laver and we take this responsibility very seriously. Any information obtained by our trading divisions is held and processed in accordance with the relevant data protection legislation. The data you provide us with is securely stored on our computerised database and transferred to our clients for the purposes of presenting you as a candidate and/or considering your suitability for a role you have registered interest in. Perrett Laver is a Data Controller and a Data Processor, as defined under the General Data Protection Regulation (GDPR). Our legal basis for much of our data processing activity is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website
350.org is partnering with executive search firm Perrett Laver to recruit for this position. To apply, please submit a CV and covering letter to Perrett Laver, detailing how you fulfil the role description and personal specification quoting reference7252. To apply, please click on this link. Please do not use the form on the 350.org website. The deadline for applications is 9am BST on Monday 27th May. In seeking a highly talented leader, we are looking for global candidates who are preferably but not exclusively, based in, or can relocate to, a country that 350.org might legally be able to employ a position of this seniority. These countries are currently South Africa, United States, United Kingdom, Kenya, and The Netherlands. Candidates looking to be based outside of these registered countries will be considered on a case-by-case basis. We fight for a world beyond fossil fuels. 350.org is building a global grassroots movement to solve the climate crisis. Our online campaigns, grassroots organising, and mass public actions are led from the bottom up by thousands of volunteer organisers in over 188 countries. Our strength comes from community, and the conviction that people are the most powerful agents of change. Our core belief is that the only way to achieve real climate justice is to strengthen, empower, and grow the climate movement. We work with people across the world to oppose those wrecking our climate and to fight for a sustainable future. Together, we have achieved extraordinary things, mobilising millions of people worldwide, winning campaigns to move trillions of dollars away from the fossil fuel industry, and stopping dirty coal, oil and gas plants and pipelines. As we turn 15, we are embarking on a new strategic direction. We identified that our strongest contribution to the climate movement is in the evolution of our work; leveraging our strength in grassroots organising, online campaigns, and mass public actions that bring the hyperlocal to the truly global, to campaign not only against the fossil fuel industry, but for the community-centred renewable energy solutions needed to achieve true climate and energy justice; and to do so in ways that are creative, collaborative, and rooted in care. We unite around the values elaborated here. We take on ambitious fights - and we often win 350.org is now seeking an outstanding leader to join as its Executive Director (ED). Reporting to the Board of Directors, the ED will be responsible for the strategic direction and operational leadership of 350.org, enabling the organisation to execute its mission and theory of change, and to be capable of catalysing the climate solutions that science and justice demand in this decisive decade. The ED will be a visionary and inclusive leader capable of driving systemic change at scale and pace, to work with staff, partners and allies to take the courageous action needed to respond to the crisis we face, and to engage with a wide range of actors from grassroots movements to international donors. The ideal ED will be a proven leader, with an understanding of leadership in both organisational and movement-building, and a deep passion for the power of people to create change. They will bring knowledge and experience across fundraising, programmes, operations and management, and be able to work with the Executive Team to lead 350.org in full alignment with its values. As the face of 350.org, the ED will require excellent, and inspirational, communication and ambassadorial skills to represent 350.org at the highest possible levels. Crucially, and perhaps most importantly, the ED will demonstrate an unwavering commitment to environmental justice whilst upholding 350.org's values and supporting a workplace that is grounded in justice, equity, diversity and inclusion. In seeking a highly talented leader, we are looking for global candidates who are preferably but not exclusively, based in, or can relocate to, a country that 350.org might legally be able to employ a position of this seniority. These countries are currently South Africa, United States, United Kingdom, Kenya, and The Netherlands. Candidates looking to be based outside of these registered countries will be considered on a case-by-case basis. The salary for the role will vary based on location and experience and the range will start at $ 150,000 USD-$200,000 USD. The salary will be benchmarked across our different regions of operation and paid in the regional currency. We honor the value of perspectives informed by diverse lived and learned experiences and strongly encourage applications from people belonging to communities impacted disproportionately by environmental, social, and economic injustice, currently underrepresented in leadership positions across the global sector. 350.org is an equal opportunity, affirmative action employer and is firmly committed to a policy against discrimination based on age, sex, race, religious creed, sexual orientation, sexual identity, political orientation, disability or ethnic or national origin. To confidentially get in touch about this role, or for advice on your application please email George Hourmouzios at . Should you require access to these documents in alternative formats, please contact Sacha Khangura at . If you have comments that would support us to improve access to documentation, or our application processes more generally, please do not hesitate to contact us via . To apply, please click on this link. Please do not use the form on the 350.org website. The deadline for applications is 9am BST on Monday 27th May.
Apr 29, 2024
Full time
350.org is partnering with executive search firm Perrett Laver to recruit for this position. To apply, please submit a CV and covering letter to Perrett Laver, detailing how you fulfil the role description and personal specification quoting reference7252. To apply, please click on this link. Please do not use the form on the 350.org website. The deadline for applications is 9am BST on Monday 27th May. In seeking a highly talented leader, we are looking for global candidates who are preferably but not exclusively, based in, or can relocate to, a country that 350.org might legally be able to employ a position of this seniority. These countries are currently South Africa, United States, United Kingdom, Kenya, and The Netherlands. Candidates looking to be based outside of these registered countries will be considered on a case-by-case basis. We fight for a world beyond fossil fuels. 350.org is building a global grassroots movement to solve the climate crisis. Our online campaigns, grassroots organising, and mass public actions are led from the bottom up by thousands of volunteer organisers in over 188 countries. Our strength comes from community, and the conviction that people are the most powerful agents of change. Our core belief is that the only way to achieve real climate justice is to strengthen, empower, and grow the climate movement. We work with people across the world to oppose those wrecking our climate and to fight for a sustainable future. Together, we have achieved extraordinary things, mobilising millions of people worldwide, winning campaigns to move trillions of dollars away from the fossil fuel industry, and stopping dirty coal, oil and gas plants and pipelines. As we turn 15, we are embarking on a new strategic direction. We identified that our strongest contribution to the climate movement is in the evolution of our work; leveraging our strength in grassroots organising, online campaigns, and mass public actions that bring the hyperlocal to the truly global, to campaign not only against the fossil fuel industry, but for the community-centred renewable energy solutions needed to achieve true climate and energy justice; and to do so in ways that are creative, collaborative, and rooted in care. We unite around the values elaborated here. We take on ambitious fights - and we often win 350.org is now seeking an outstanding leader to join as its Executive Director (ED). Reporting to the Board of Directors, the ED will be responsible for the strategic direction and operational leadership of 350.org, enabling the organisation to execute its mission and theory of change, and to be capable of catalysing the climate solutions that science and justice demand in this decisive decade. The ED will be a visionary and inclusive leader capable of driving systemic change at scale and pace, to work with staff, partners and allies to take the courageous action needed to respond to the crisis we face, and to engage with a wide range of actors from grassroots movements to international donors. The ideal ED will be a proven leader, with an understanding of leadership in both organisational and movement-building, and a deep passion for the power of people to create change. They will bring knowledge and experience across fundraising, programmes, operations and management, and be able to work with the Executive Team to lead 350.org in full alignment with its values. As the face of 350.org, the ED will require excellent, and inspirational, communication and ambassadorial skills to represent 350.org at the highest possible levels. Crucially, and perhaps most importantly, the ED will demonstrate an unwavering commitment to environmental justice whilst upholding 350.org's values and supporting a workplace that is grounded in justice, equity, diversity and inclusion. In seeking a highly talented leader, we are looking for global candidates who are preferably but not exclusively, based in, or can relocate to, a country that 350.org might legally be able to employ a position of this seniority. These countries are currently South Africa, United States, United Kingdom, Kenya, and The Netherlands. Candidates looking to be based outside of these registered countries will be considered on a case-by-case basis. The salary for the role will vary based on location and experience and the range will start at $ 150,000 USD-$200,000 USD. The salary will be benchmarked across our different regions of operation and paid in the regional currency. We honor the value of perspectives informed by diverse lived and learned experiences and strongly encourage applications from people belonging to communities impacted disproportionately by environmental, social, and economic injustice, currently underrepresented in leadership positions across the global sector. 350.org is an equal opportunity, affirmative action employer and is firmly committed to a policy against discrimination based on age, sex, race, religious creed, sexual orientation, sexual identity, political orientation, disability or ethnic or national origin. To confidentially get in touch about this role, or for advice on your application please email George Hourmouzios at . Should you require access to these documents in alternative formats, please contact Sacha Khangura at . If you have comments that would support us to improve access to documentation, or our application processes more generally, please do not hesitate to contact us via . To apply, please click on this link. Please do not use the form on the 350.org website. The deadline for applications is 9am BST on Monday 27th May.
Experience of managing administrative functions including finance support Experience with team management - highly desired. Experienced with projects and committee work. Administration Manager We are working with our client to recruit an Administration manager. You will need experiences ideally having worked within a similar position previously. Note, the deadline for applications (application form, covering letter with CV) to our client is Tuesday 16th April. With this in mind, please aim to send your CV through for consideration to us by Friday 12th April. Who will you be working for? Our client is a not-for-profit academic institution with a passion for increasing the standards of healthcare provision in the UK. What will you be doing? The Administration Manager will manage the central administrative functions. They will support the work of the Director, Clinical and Strategic Directors and the Chair and Deputy Chair of the Combined Committee for Accreditation and provide project management input to the development of new workstreams. Including overseeing the department's membership database and invoicing, working closely with the Finance team. They will also provide support to the Committee.Key Duties to include: Act as a central point of contact for the in communication with departments and external organisations. Line manage the Membership Officer, including managing workload, productivity and supporting development in regular supervision sessions. Support the management of the Centre's finances. Act as a budget holder for the central account. Organise and attend monthly finance clinics to oversee projects' financial management accounts. Oversee the invoicing of members. Manage the liaison between the Finance team and the budget holders (e.g. responding to queries, managing salary allocations, troubleshooting). Support taking payments for events and projects. Analyse data and write management reports. Manage the Quality Improvement (QI) committee including maintaining a membership list, sending out agendas and papers and taking minutes. Lead the organisation and delivery of the College's annual QI conference. Ensure webpages are up to date and accurate. Provide project management support to new workstreams in development. Provide administrative support to senior leadership: including, undertaking tasks such as dealing with correspondence and managing diaries. Organise meetings for committees and take minutes as needed. Undertake other tasks as requested. About you You will need: Excellent interpersonal and oral communication skills, with the ability to interact with a wide range of people Experience of managing projects. Experience of working with financial management accounts. High standard of presentation of written work. Experience of organising events. Working knowledge of mental health care services - desired. Experience of line managing staff - highly desired. Experience of working with people who have mental health problems. What's in it for you? This is a fantastic opportunity to join a wonderful non-profit academic organisation. They pride themselves on taking on the very best. This is a permanent full-time opportunity with some fantastic benefits that include generous annual leave, pension scheme, life assurance, voucher scheme and others. The Administration Manager is a permanent position, paying a salary £38,128 - £41,877 per annum (salary dependent on experience). The position is across a 35 hour working week Monday-Friday and offers a hybrid working pattern of 2 days in office with the remainder work from home. Please click below to apply.
Apr 29, 2024
Full time
Experience of managing administrative functions including finance support Experience with team management - highly desired. Experienced with projects and committee work. Administration Manager We are working with our client to recruit an Administration manager. You will need experiences ideally having worked within a similar position previously. Note, the deadline for applications (application form, covering letter with CV) to our client is Tuesday 16th April. With this in mind, please aim to send your CV through for consideration to us by Friday 12th April. Who will you be working for? Our client is a not-for-profit academic institution with a passion for increasing the standards of healthcare provision in the UK. What will you be doing? The Administration Manager will manage the central administrative functions. They will support the work of the Director, Clinical and Strategic Directors and the Chair and Deputy Chair of the Combined Committee for Accreditation and provide project management input to the development of new workstreams. Including overseeing the department's membership database and invoicing, working closely with the Finance team. They will also provide support to the Committee.Key Duties to include: Act as a central point of contact for the in communication with departments and external organisations. Line manage the Membership Officer, including managing workload, productivity and supporting development in regular supervision sessions. Support the management of the Centre's finances. Act as a budget holder for the central account. Organise and attend monthly finance clinics to oversee projects' financial management accounts. Oversee the invoicing of members. Manage the liaison between the Finance team and the budget holders (e.g. responding to queries, managing salary allocations, troubleshooting). Support taking payments for events and projects. Analyse data and write management reports. Manage the Quality Improvement (QI) committee including maintaining a membership list, sending out agendas and papers and taking minutes. Lead the organisation and delivery of the College's annual QI conference. Ensure webpages are up to date and accurate. Provide project management support to new workstreams in development. Provide administrative support to senior leadership: including, undertaking tasks such as dealing with correspondence and managing diaries. Organise meetings for committees and take minutes as needed. Undertake other tasks as requested. About you You will need: Excellent interpersonal and oral communication skills, with the ability to interact with a wide range of people Experience of managing projects. Experience of working with financial management accounts. High standard of presentation of written work. Experience of organising events. Working knowledge of mental health care services - desired. Experience of line managing staff - highly desired. Experience of working with people who have mental health problems. What's in it for you? This is a fantastic opportunity to join a wonderful non-profit academic organisation. They pride themselves on taking on the very best. This is a permanent full-time opportunity with some fantastic benefits that include generous annual leave, pension scheme, life assurance, voucher scheme and others. The Administration Manager is a permanent position, paying a salary £38,128 - £41,877 per annum (salary dependent on experience). The position is across a 35 hour working week Monday-Friday and offers a hybrid working pattern of 2 days in office with the remainder work from home. Please click below to apply.
At PwC, we have a human-led, tech-powered, approach to delivering Managed Services - multi-service, multi-year, end-to-end tax compliance and advisory services. In a Managed Service, clients are looking for a trusted, proactive partner and a seamless and highly collaborative service that gives them easy access to PwC's diverse capabilities whilst simplifying how they work with us. The Business Partnering role is at the heart of delivering this and is a core element of PwC's Managed Services strategy. We are now embarking on an ambitious expansion of our Business Partnering capabilities, looking in particular for talented relationship builders, with broad tax knowledge, who understand how tax is done in-house and who can take a pragmatic approach to addressing tax risks, opportunities and challenges. The Role Acting as an extension of a client's in-house tax or finance team, our Business Partnering team members are experienced tax professionals who take on the business facing role that an in-house tax manager or director would have, including spending time on site. They are the day-to-day face of PwC's managed service; getting to know the client's business and knowing what's happening across PwC's services. On larger engagements they may lead a Business Partnering team covering a range of taxes and, effectively, play the role of an in-house Tax team member or even the Head of Tax. Depending on the client's needs, they may also play a key role in day to day tax management activities, including: Managing a portfolio of clients, being the primary contact for day-to-day tax matters; Proactively interacting with key client stakeholders to discuss new projects, updates from the business, technical updates. Identifying tax changes that impact the business and acting on these with practical and business-specific recommendations. Sharing insights and problem solving with clients Being the go to contact on tax technical queries and compliance, including managing client compliance obligations, tax accounting and reporting and corporation tax returns. Oversight and responsibility across all PwC services, accessing PwC specialist support and actioning advice with the business. Delivering specific tax projects. Opportunity spotting for related PwC services and helping clients to manage their tax risk. Leading a team of our more junior staff, helping them to develop and gain experience across a wide range of clients Being involved in the running of our practice, contributing to the growth and profitability of the team. You will will benefit from: Experience working across a broad range of clients and technical areas, including the opportunity to specialise or deepen specialist knowledge in a particular technical area or industry, we have opportunities across the business. You will also have the opportunity to work alongside our Compliance Centre of Excellence. Being empowered to apply a growth mindset and play a part in shaping the future of compliance practices and approaches. Opportunity to continuously develop your technical, professional and digital skills based on your interests and ambition. Opportunity to drive and direct your career with mentorship from senior leaders Empowered flexibility - As part of a hybrid working approach, it's our commitment to empowering our people to flex working patterns to accommodate what works best for you, our team and our clients. Being part of an inclusive and diverse team who support and encourage one another to be the best they can be. We are an expanding, agile team of fun, collaborative individuals which gives people the opportunity to grow in their career. At PwC you will tap into a culture of openness, creativity and inclusivity and we are seeking like minded individuals to join us on our journey. Essential skills and experience: Strong UK corporate tax skills Preferably hold an accountancy or tax professional qualification (e.g. ACA, ATT, CTA, ACCA or equivalent) or have demonstrable knowledge and skills that these qualifications provide. Has a highly developed client service ethos and ability to adopt a flexible approach to meeting client needs. Be able to establish, build and maintain a good working relationship with a range of stakeholders and senior client personnel Have the ability to help manage and build new business through referrals, networking and spotting client opportunities Be an effective delegator and strong coach for more junior staff
Apr 29, 2024
Full time
At PwC, we have a human-led, tech-powered, approach to delivering Managed Services - multi-service, multi-year, end-to-end tax compliance and advisory services. In a Managed Service, clients are looking for a trusted, proactive partner and a seamless and highly collaborative service that gives them easy access to PwC's diverse capabilities whilst simplifying how they work with us. The Business Partnering role is at the heart of delivering this and is a core element of PwC's Managed Services strategy. We are now embarking on an ambitious expansion of our Business Partnering capabilities, looking in particular for talented relationship builders, with broad tax knowledge, who understand how tax is done in-house and who can take a pragmatic approach to addressing tax risks, opportunities and challenges. The Role Acting as an extension of a client's in-house tax or finance team, our Business Partnering team members are experienced tax professionals who take on the business facing role that an in-house tax manager or director would have, including spending time on site. They are the day-to-day face of PwC's managed service; getting to know the client's business and knowing what's happening across PwC's services. On larger engagements they may lead a Business Partnering team covering a range of taxes and, effectively, play the role of an in-house Tax team member or even the Head of Tax. Depending on the client's needs, they may also play a key role in day to day tax management activities, including: Managing a portfolio of clients, being the primary contact for day-to-day tax matters; Proactively interacting with key client stakeholders to discuss new projects, updates from the business, technical updates. Identifying tax changes that impact the business and acting on these with practical and business-specific recommendations. Sharing insights and problem solving with clients Being the go to contact on tax technical queries and compliance, including managing client compliance obligations, tax accounting and reporting and corporation tax returns. Oversight and responsibility across all PwC services, accessing PwC specialist support and actioning advice with the business. Delivering specific tax projects. Opportunity spotting for related PwC services and helping clients to manage their tax risk. Leading a team of our more junior staff, helping them to develop and gain experience across a wide range of clients Being involved in the running of our practice, contributing to the growth and profitability of the team. You will will benefit from: Experience working across a broad range of clients and technical areas, including the opportunity to specialise or deepen specialist knowledge in a particular technical area or industry, we have opportunities across the business. You will also have the opportunity to work alongside our Compliance Centre of Excellence. Being empowered to apply a growth mindset and play a part in shaping the future of compliance practices and approaches. Opportunity to continuously develop your technical, professional and digital skills based on your interests and ambition. Opportunity to drive and direct your career with mentorship from senior leaders Empowered flexibility - As part of a hybrid working approach, it's our commitment to empowering our people to flex working patterns to accommodate what works best for you, our team and our clients. Being part of an inclusive and diverse team who support and encourage one another to be the best they can be. We are an expanding, agile team of fun, collaborative individuals which gives people the opportunity to grow in their career. At PwC you will tap into a culture of openness, creativity and inclusivity and we are seeking like minded individuals to join us on our journey. Essential skills and experience: Strong UK corporate tax skills Preferably hold an accountancy or tax professional qualification (e.g. ACA, ATT, CTA, ACCA or equivalent) or have demonstrable knowledge and skills that these qualifications provide. Has a highly developed client service ethos and ability to adopt a flexible approach to meeting client needs. Be able to establish, build and maintain a good working relationship with a range of stakeholders and senior client personnel Have the ability to help manage and build new business through referrals, networking and spotting client opportunities Be an effective delegator and strong coach for more junior staff
Teacher of Spanish Woolwich Road Bexleyheath, Kent, DA6 7DA United Kingdom Main Pay Range (Outer London Weighting) + Recruitment and Retention / Relocation Allowance + AET Wellbeing Cash Plan + Car Scheme + Pension Scheme (TPS) + Additional AET Benefits Permanent, Full Time September 2024 Start Date A fantastic opportunity has arisen for an energetic and enthusiastic Spanish teacher with the ability to teach KS3 and KS4, to join our team and strengthen our department from September 2024. If you are a new teacher looking to join a supportive and happy school where personal development is at the centre of everything we do, or a more experienced teacher looking for a school where your passion and ideas will be welcomed enthusiastically, we would love to hear from you! Teachers are only required to; plan great inclusive lessons, mark work and provide feedback to help students make progress and assess students. Teachers have one 'flex' period a week to either come in late or leave early. This is with the understanding that they can complete their work offsite. Teachers at Bexleyheath Academy do not: Complete duties Complete detentions Chase behaviour sanction Make calls home Bexleyheath Academy is proud to be a non-selective school in the grammar heartland of Kent. Bexleyheath Academy is quickly approaching capacity with students; in order to accommodate the demands of the local community and grow our skilled staff, we must expand. Joining a flourishing school at this time is an amazing opportunity! With immediate train access to Central London and easy access to the Kent countryside, Bexleyheath has the best of both worlds. Despite having a Kent postcode, Bexleyheath is classified as Greater London due to its strategic location between Welling, Sidcup, and Bexley village. You can reach Dartford for the river crossing with a short drive along the A2. Its thriving hub is The Broadway - a shopping district with added appeal in the shape of a bowling alley, cinema and a growing number of restaurants. A little beyond Bexleyheath and you're at Bluewater, Ashford for the designer outlet and international rail travel to Europe. About Academies Enterprise Trust AET was established in 2008 and is now a national network of 57 primary, secondary, and special schools. We are proud of our diverse and inclusive network which spans nearly every region in England. We want our people to be empowered to do their best work, supported by the best leadership they've ever had, so that we provide an excellent education to every child, in every classroom. With excellent leadership and teaching in every school, we will help children go on to lead successful and happy lives. We acknowledge and appreciate the exceptional efforts of all our people. AET Staff Benefits Career development and training: Our approach to educational excellence is underpinned by our Instructional Excellence Programme, delivered through an exciting and pioneering partnership with One World. We also have a long-standing partnership with Ambition Institute, and offer the full suite of Early Career and NPQ programmes, expertly facilitated and tailored to our network and local contexts. Our centralised CPD offer provides network opportunities for both teaching and leadership development, as well as offers tailored to individuals and schools. Great pension Healthcare cashback and helpline Employee assistance programme Free financial advice Salary advances Affordable loan scheme Electric car and bike schemes Lifestyle savings Discounted gym membership Travel and leisure scheme Should you wish to visit us in person then our doors are open to you at any time on any day. Please contact the Principals PA The role is due to commence September 2024. Closing date: Friday 24th May 2024 Interviews are available immediately, so we welcome early applications, which will be reviewed continuously. We reserve the right to close this vacancy early should we receive an overwhelming response. Academies Enterprise Trust and all of our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our staff and volunteers to share this commitment. We adopt a robust, fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check. Academies Enterprise Trust embraces diversity and promotes equality of opportunity. Job share, part time and flexible working opportunities will be considered. We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria. Follow us on Facebook, X, Instagram and Linkedin. Further details can be found on our careers page. AET is recruiting for Teacher Training placements. Please visit our website for further details. Downloads Brochure Safer Recruitment Statement Job Description
Apr 29, 2024
Full time
Teacher of Spanish Woolwich Road Bexleyheath, Kent, DA6 7DA United Kingdom Main Pay Range (Outer London Weighting) + Recruitment and Retention / Relocation Allowance + AET Wellbeing Cash Plan + Car Scheme + Pension Scheme (TPS) + Additional AET Benefits Permanent, Full Time September 2024 Start Date A fantastic opportunity has arisen for an energetic and enthusiastic Spanish teacher with the ability to teach KS3 and KS4, to join our team and strengthen our department from September 2024. If you are a new teacher looking to join a supportive and happy school where personal development is at the centre of everything we do, or a more experienced teacher looking for a school where your passion and ideas will be welcomed enthusiastically, we would love to hear from you! Teachers are only required to; plan great inclusive lessons, mark work and provide feedback to help students make progress and assess students. Teachers have one 'flex' period a week to either come in late or leave early. This is with the understanding that they can complete their work offsite. Teachers at Bexleyheath Academy do not: Complete duties Complete detentions Chase behaviour sanction Make calls home Bexleyheath Academy is proud to be a non-selective school in the grammar heartland of Kent. Bexleyheath Academy is quickly approaching capacity with students; in order to accommodate the demands of the local community and grow our skilled staff, we must expand. Joining a flourishing school at this time is an amazing opportunity! With immediate train access to Central London and easy access to the Kent countryside, Bexleyheath has the best of both worlds. Despite having a Kent postcode, Bexleyheath is classified as Greater London due to its strategic location between Welling, Sidcup, and Bexley village. You can reach Dartford for the river crossing with a short drive along the A2. Its thriving hub is The Broadway - a shopping district with added appeal in the shape of a bowling alley, cinema and a growing number of restaurants. A little beyond Bexleyheath and you're at Bluewater, Ashford for the designer outlet and international rail travel to Europe. About Academies Enterprise Trust AET was established in 2008 and is now a national network of 57 primary, secondary, and special schools. We are proud of our diverse and inclusive network which spans nearly every region in England. We want our people to be empowered to do their best work, supported by the best leadership they've ever had, so that we provide an excellent education to every child, in every classroom. With excellent leadership and teaching in every school, we will help children go on to lead successful and happy lives. We acknowledge and appreciate the exceptional efforts of all our people. AET Staff Benefits Career development and training: Our approach to educational excellence is underpinned by our Instructional Excellence Programme, delivered through an exciting and pioneering partnership with One World. We also have a long-standing partnership with Ambition Institute, and offer the full suite of Early Career and NPQ programmes, expertly facilitated and tailored to our network and local contexts. Our centralised CPD offer provides network opportunities for both teaching and leadership development, as well as offers tailored to individuals and schools. Great pension Healthcare cashback and helpline Employee assistance programme Free financial advice Salary advances Affordable loan scheme Electric car and bike schemes Lifestyle savings Discounted gym membership Travel and leisure scheme Should you wish to visit us in person then our doors are open to you at any time on any day. Please contact the Principals PA The role is due to commence September 2024. Closing date: Friday 24th May 2024 Interviews are available immediately, so we welcome early applications, which will be reviewed continuously. We reserve the right to close this vacancy early should we receive an overwhelming response. Academies Enterprise Trust and all of our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our staff and volunteers to share this commitment. We adopt a robust, fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check. Academies Enterprise Trust embraces diversity and promotes equality of opportunity. Job share, part time and flexible working opportunities will be considered. We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria. Follow us on Facebook, X, Instagram and Linkedin. Further details can be found on our careers page. AET is recruiting for Teacher Training placements. Please visit our website for further details. Downloads Brochure Safer Recruitment Statement Job Description
We are a leading provider of technology enabled corporate tax compliance and integrated advisory services, working across a prestigious client base. A career within our corporate tax team, will provide you with the opportunity to help our clients meet their tax obligations while managing the impact tax has on their business. You act as a leading international tax adviser to the largest multinational companies operating in the UK. Our team is agile and open to new ways of working. The investment in automation and robotics enables us to be at the forefront of change and innovation. Together, we produce technical excellence, innovative solutions and an outstanding client experience. This opportunity can be based in London, Watford, Cambridge and Reading however our team spans multiple locations across the UK and we work collaboratively, as one team, with overseas centres. The role As a Senior Manager within Listed & Inbound, you will work alongside our Compliance Centre of Excellence, helping our clients solve their complex business issues from strategy to execution.Our clients include some of the largest multinational companies operating in the UK, including many household names and are from all industry sectors (except Financial Services), providing you with opportunities to broaden your technical knowledge and providing opportunities to specialise in particular industries or technical areas. Specific responsibilities include but are not limited to: Working with our Partner and Director team to develop and build strong client relationships, identifying opportunities to solve our clients problems and build our business; Managing a portfolio of clients, being the primary contact for all day-to-day tax matters; Opportunity spotting for related PwC services and helping clients to manage their tax risk; Leading a team of our more junior staff, helping them to develop and gain experience across a wide range of clients; Contributing to the development and sharing of technical knowledge; Being inquisitive, understanding the changing business environment, and considering how this impacts our clients; Developing internal relationships with our subject matter and line of services specialists; Managing our risk processes, investment in clients and related financial metrics and budget management. Managing client compliance obligations including all aspects of tax accounting and reporting and corporation tax returns. Essential skills and experience Practice-trained finance professional, with relevant qualification (e.g. ACA/ACCA/CTA, ICAEw). or have demonstrable knowledge and skills that these qualifications provide Experience of advising large corporate clients on UK and international tax matters. Proven client relationship skills with strong interpersonal skills and ability to sustain relationships over a period of time Be an effective delegator and strong coach for more junior staff Have an interest in and understanding of broader UK and global business issues, and be confident discussing these issues with clients. Analytical skills and an ability to solve complex problems in a collaborative and creative way. Have the ability to help manage and build new business through referrals, networking and spotting client opportunities Sound accounting knowledge, including familiarity with accounting principles and ability to understand and interpret statutory accounts. Ability to write clear articulate reports summarising complex tax matters. Ability to manage your own time and to manage the expectations of multiple stakeholders. Commitment to developing self, proactive mindset and desire to make the role your own. You will will benefit from: Experience working across a broad range of clients and technical areas, including the opportunity to specialise or deepen specialist knowledge in a particular technical area or industry. We have opportunities across the business. Being empowered to apply a growth mindset and play a part in shaping the future of compliance practices and approaches. Opportunity to continuously develop your technical, professional and digital skills based on your interests and ambition. Opportunity to drive and direct your career with mentorship from senior leaders. Empowered flexibility - As part of a hybrid working approach, it's our commitment to empowering our people to flex working patterns to accommodate what works best for you, our team and our clients. Being part of an inclusive and diverse team who support and encourage one another to be the best they can be. We are an expanding, agile team of fun, collaborative individuals which gives people the opportunity to grow in their career. At PwC you will tap into a culture of openness, creativity and inclusivity and we are seeking like minded individuals to join us on our journey.
Apr 29, 2024
Full time
We are a leading provider of technology enabled corporate tax compliance and integrated advisory services, working across a prestigious client base. A career within our corporate tax team, will provide you with the opportunity to help our clients meet their tax obligations while managing the impact tax has on their business. You act as a leading international tax adviser to the largest multinational companies operating in the UK. Our team is agile and open to new ways of working. The investment in automation and robotics enables us to be at the forefront of change and innovation. Together, we produce technical excellence, innovative solutions and an outstanding client experience. This opportunity can be based in London, Watford, Cambridge and Reading however our team spans multiple locations across the UK and we work collaboratively, as one team, with overseas centres. The role As a Senior Manager within Listed & Inbound, you will work alongside our Compliance Centre of Excellence, helping our clients solve their complex business issues from strategy to execution.Our clients include some of the largest multinational companies operating in the UK, including many household names and are from all industry sectors (except Financial Services), providing you with opportunities to broaden your technical knowledge and providing opportunities to specialise in particular industries or technical areas. Specific responsibilities include but are not limited to: Working with our Partner and Director team to develop and build strong client relationships, identifying opportunities to solve our clients problems and build our business; Managing a portfolio of clients, being the primary contact for all day-to-day tax matters; Opportunity spotting for related PwC services and helping clients to manage their tax risk; Leading a team of our more junior staff, helping them to develop and gain experience across a wide range of clients; Contributing to the development and sharing of technical knowledge; Being inquisitive, understanding the changing business environment, and considering how this impacts our clients; Developing internal relationships with our subject matter and line of services specialists; Managing our risk processes, investment in clients and related financial metrics and budget management. Managing client compliance obligations including all aspects of tax accounting and reporting and corporation tax returns. Essential skills and experience Practice-trained finance professional, with relevant qualification (e.g. ACA/ACCA/CTA, ICAEw). or have demonstrable knowledge and skills that these qualifications provide Experience of advising large corporate clients on UK and international tax matters. Proven client relationship skills with strong interpersonal skills and ability to sustain relationships over a period of time Be an effective delegator and strong coach for more junior staff Have an interest in and understanding of broader UK and global business issues, and be confident discussing these issues with clients. Analytical skills and an ability to solve complex problems in a collaborative and creative way. Have the ability to help manage and build new business through referrals, networking and spotting client opportunities Sound accounting knowledge, including familiarity with accounting principles and ability to understand and interpret statutory accounts. Ability to write clear articulate reports summarising complex tax matters. Ability to manage your own time and to manage the expectations of multiple stakeholders. Commitment to developing self, proactive mindset and desire to make the role your own. You will will benefit from: Experience working across a broad range of clients and technical areas, including the opportunity to specialise or deepen specialist knowledge in a particular technical area or industry. We have opportunities across the business. Being empowered to apply a growth mindset and play a part in shaping the future of compliance practices and approaches. Opportunity to continuously develop your technical, professional and digital skills based on your interests and ambition. Opportunity to drive and direct your career with mentorship from senior leaders. Empowered flexibility - As part of a hybrid working approach, it's our commitment to empowering our people to flex working patterns to accommodate what works best for you, our team and our clients. Being part of an inclusive and diverse team who support and encourage one another to be the best they can be. We are an expanding, agile team of fun, collaborative individuals which gives people the opportunity to grow in their career. At PwC you will tap into a culture of openness, creativity and inclusivity and we are seeking like minded individuals to join us on our journey.
Charity Shop Manager, Thirsk, 33 days leave, 37 hours per week, 5 days over 7, Pension, Training and Development, Permanent Due to a rapid expansion plan our Client has another store opening in the centre of Thirsk in June 2024 and are looking to recruit a Retail Manager to join them at this exciting time. Duties will include; The day to day management of the store including a number of staff and volunteers Handling of all items in store, doing accurate valuations and following pricing guidance Ensuring that the shop and window display is presented professionally Recruiting staff and volunteers Completing all financial administration, including cash handling and banking Review weekly figures and work to agreed targets The successful person will have worked in a retail role previously, ideally within the retail charity sector and in a team leader or management role or want to progress to this. This would be ideal for someone who has worked as a retail store manager, retail department manager or retail team manager. Benefits will include; A competitive salary of 24058 per year Holidays of 25 days + 8 days in lieu of Bank holidays Pension, Private medical insurance and Life assurance Please contact Nicola Wilson to discuss this role further or forward her a copy of your CV Due to the volume of applicants if we have not contacted you within 14 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles. Travail has been established since 1977 and has branches nationwide. Our Harrogate branch was opened in 1995 and has five specialist consultants who each deal with different market sectors. We are confident in matching the right people for the right jobs. To apply for this or other similar roles in Harrogate, Knaresborough, Wetherby, Leeds, Ripon, Northallerton or York area please email us your CV. Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 29, 2024
Full time
Charity Shop Manager, Thirsk, 33 days leave, 37 hours per week, 5 days over 7, Pension, Training and Development, Permanent Due to a rapid expansion plan our Client has another store opening in the centre of Thirsk in June 2024 and are looking to recruit a Retail Manager to join them at this exciting time. Duties will include; The day to day management of the store including a number of staff and volunteers Handling of all items in store, doing accurate valuations and following pricing guidance Ensuring that the shop and window display is presented professionally Recruiting staff and volunteers Completing all financial administration, including cash handling and banking Review weekly figures and work to agreed targets The successful person will have worked in a retail role previously, ideally within the retail charity sector and in a team leader or management role or want to progress to this. This would be ideal for someone who has worked as a retail store manager, retail department manager or retail team manager. Benefits will include; A competitive salary of 24058 per year Holidays of 25 days + 8 days in lieu of Bank holidays Pension, Private medical insurance and Life assurance Please contact Nicola Wilson to discuss this role further or forward her a copy of your CV Due to the volume of applicants if we have not contacted you within 14 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles. Travail has been established since 1977 and has branches nationwide. Our Harrogate branch was opened in 1995 and has five specialist consultants who each deal with different market sectors. We are confident in matching the right people for the right jobs. To apply for this or other similar roles in Harrogate, Knaresborough, Wetherby, Leeds, Ripon, Northallerton or York area please email us your CV. Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Gordon Yates Recruitment Consultancy
Hackney, London
Administration Manager We are working with our client to recruit an Administration manager. You will need experiences ideally having worked within a similar position previously. Note, the deadline for applications (application form, covering letter with CV) to our client is Tuesday 16th April. With this in mind, please aim to send your CV through for consideration to us by Friday 12th April. Who will you be working for? Our client is a not-for-profit academic institution with a passion for increasing the standards of healthcare provision in the UK. What will you be doing? The Administration Manager will manage the central administrative functions. They will support the work of the Director, Clinical and Strategic Directors and the Chair and Deputy Chair of the Combined Committee for Accreditation and provide project management input to the development of new workstreams. Including overseeing the department s membership database and invoicing, working closely with the Finance team. They will also provide support to the Committee. Key Duties to include: Act as a central point of contact for the in communication with departments and external organisations. Line manage the Membership Officer, including managing workload, productivity and supporting development in regular supervision sessions. Support the management of the Centre s finances. Act as a budget holder for the central account. Organise and attend monthly finance clinics to oversee projects financial management accounts. Oversee the invoicing of members. Manage the liaison between the Finance team and the budget holders (e.g. responding to queries, managing salary allocations, troubleshooting). Support taking payments for events and projects. Analyse data and write management reports. Manage the Quality Improvement (QI) committee including maintaining a membership list, sending out agendas and papers and taking minutes. Lead the organisation and delivery of the College s annual QI conference. Ensure webpages are up to date and accurate. Provide project management support to new workstreams in development. Provide administrative support to senior leadership: including, undertaking tasks such as dealing with correspondence and managing diaries. Organise meetings for committees and take minutes as needed. Undertake other tasks as requested. About you You will need: Excellent interpersonal and oral communication skills, with the ability to interact with a wide range of people Experience of managing projects. Experience of working with financial management accounts. High standard of presentation of written work. Experience of organising events. Working knowledge of mental health care services - desired. Experience of line managing staff - highly desired. Experience of working with people who have mental health problems. What s in it for you? This is a fantastic opportunity to join a wonderful non-profit academic organisation. They pride themselves on taking on the very best. This is a permanent full-time opportunity with some fantastic benefits that include generous annual leave, pension scheme, life assurance, voucher scheme and others. The Administration Manager is a permanent position, paying a salary £38,128 - £41,877 per annum (salary dependent on experience). The position is across a 35 hour working week Monday-Friday and offers a hybrid working pattern of 2 days in office with the remainder work from home. Please click below to apply.
Apr 29, 2024
Full time
Administration Manager We are working with our client to recruit an Administration manager. You will need experiences ideally having worked within a similar position previously. Note, the deadline for applications (application form, covering letter with CV) to our client is Tuesday 16th April. With this in mind, please aim to send your CV through for consideration to us by Friday 12th April. Who will you be working for? Our client is a not-for-profit academic institution with a passion for increasing the standards of healthcare provision in the UK. What will you be doing? The Administration Manager will manage the central administrative functions. They will support the work of the Director, Clinical and Strategic Directors and the Chair and Deputy Chair of the Combined Committee for Accreditation and provide project management input to the development of new workstreams. Including overseeing the department s membership database and invoicing, working closely with the Finance team. They will also provide support to the Committee. Key Duties to include: Act as a central point of contact for the in communication with departments and external organisations. Line manage the Membership Officer, including managing workload, productivity and supporting development in regular supervision sessions. Support the management of the Centre s finances. Act as a budget holder for the central account. Organise and attend monthly finance clinics to oversee projects financial management accounts. Oversee the invoicing of members. Manage the liaison between the Finance team and the budget holders (e.g. responding to queries, managing salary allocations, troubleshooting). Support taking payments for events and projects. Analyse data and write management reports. Manage the Quality Improvement (QI) committee including maintaining a membership list, sending out agendas and papers and taking minutes. Lead the organisation and delivery of the College s annual QI conference. Ensure webpages are up to date and accurate. Provide project management support to new workstreams in development. Provide administrative support to senior leadership: including, undertaking tasks such as dealing with correspondence and managing diaries. Organise meetings for committees and take minutes as needed. Undertake other tasks as requested. About you You will need: Excellent interpersonal and oral communication skills, with the ability to interact with a wide range of people Experience of managing projects. Experience of working with financial management accounts. High standard of presentation of written work. Experience of organising events. Working knowledge of mental health care services - desired. Experience of line managing staff - highly desired. Experience of working with people who have mental health problems. What s in it for you? This is a fantastic opportunity to join a wonderful non-profit academic organisation. They pride themselves on taking on the very best. This is a permanent full-time opportunity with some fantastic benefits that include generous annual leave, pension scheme, life assurance, voucher scheme and others. The Administration Manager is a permanent position, paying a salary £38,128 - £41,877 per annum (salary dependent on experience). The position is across a 35 hour working week Monday-Friday and offers a hybrid working pattern of 2 days in office with the remainder work from home. Please click below to apply.
Senior Buyer Since 2009, United Brands has been a powerhouse in the wholesale trading arena, renowned for sourcing and distributing leading Branded Products. With a visionary team boasting over 40 years of combined experience, they ve ascended to become global leaders in the discount supplier industry. Specialising in end-of-line, closeouts, and clearance products from top-quality brands, United Brands offers an unparalleled range across all home categories. From Homeware to DIY & Storage, Garden essentials to Home Fragrance, their inventory spans Gifting, Toiletries & Household, Kitchen essentials, Cookware, and much more. At United Brands, integrity is their cornerstone. Their dedicated team ensures a tailored experience for every client, prioritising transparent communication and a seamless process from start to finish. With a focus on discretion, logistics support, and unwavering commitment to financial transparency, they guarantee an exceptional level of service for both suppliers and customers alike. As part of the team, you'll have the opportunity to work with some of the world's most recognisable brands and gain exposure to a constantly growing selection of high-quality goods. Whether you're a seasoned Buyer or Senior Buyer . United Brands invites you to be part of the success story. Take the next step in your career and join a company that values innovation, integrity, and excellence. Apply today with Elevation Recruitment Group, United Brands recruitment partner and unlock your potential with United Brands! As a Senior Buyer your primary responsibility will be to build on the existing supplier relationships and source stock from new suppliers & manufacturers of national and international household brands. This is a fantastic opportunity for a commercially minded Buyer who wants to drive their earning potential by forging long term, commercial relationships and ensure competitive pricing to drive revenue. A background in products from gifting, furnishings, gardening, outdoor, accessories, homeware, seasonal products, and DIY, is essential. However, it's the person that really matters. The company are wanting you to seize the opportunity to be yourself and grow in an environment where that empowers entrepreneurialism. The Senior Buyer is a unique role to Buying, taking on a more traditional approach of building new relationships with suppliers to secure supply. No one day will be the same! Here s what you can expect; Responsibilities: Work with the owners to drive the P&L and own the profit centre. Directly reporting into the Owners you'll be an integral part of the business to grow its' product offering to customers and overall turnover. Cold calling is a form of sourcing solicitation, new suppliers who've never interacted with the United Brands will be integral to building new product supply. It generally refers to visiting trade fairs & exhibitions, phone-based conversations, networking and meeting sales management with leading brands. Full responsibility of key accounts with suppliers from Global supply chains. Developing new and existing relationship Interface with Senior Directors to Middle management to secure product. Researching and identifying product opportunities across new supply routes to purchase clearance products, partnering with major brand manufacturers for new business. Attend Domestic and International exhibitions and trade fairs. Seek to drive your relationships with manufacturers and other suppliers of brand products. Be a commercial lead for the business. To be successful in this role, these are the key attributes and commercial mind-set needed: Experience in stock clearance and/or discount wholesale trade is required. Establishing and maintaining progressive relationships with suppliers. Be a fantastic communicator with strong interpersonal skills and have the confidence to speak to people at different seniority levels. You should understand sales behaviour and be able to consult with suppliers to gain their product at the right price. Develop an understanding of how suppliers work in order to determine who the decision-makers are and have the ability to build a successful relationship and value proposition to meet their and your needs. Make contact and forming productive and profitable relationships. Delivering a service, from the initial conversation, negotiating to inbound of inventory. Have strong negotiation skills with a proven ability to secure competitive prices and favourable terms. High degree of commercial acumen Be a driven, tenuous individual with a will to succeed. Minimum 3 years' experience in a Stock Clearance and/or Discount Buyer, Clearance Buyer, Senior Buyer, Buying Manager, Trader, Trading Manager, Product Sourcing, Purchaser role Have experience with products from gifting, DIY, garden, homeware, seasonal products. Package: c£50k Inclusive of Bonus - Realistic first year trading up to £10k Bonus. Expected OTE £70K in your 2nd year, but this is an uncapped bonus structure. Expenses 28 days holiday inclusive of BH 9-5 Mon-Thurs, Fri Finish at 4pm on Friday Free on-site parking. Pension - Nest International Travel required. Leeds based Senior Buyer Homeware, DIY & Gardening, Gift, Home Fragrance & Seasonal Elevation Recruitment Group are handling all applications for United Brands please feel free to contact us directly. (url removed) or (phone number removed) Elevation Recruitment Group s Procurement and Supply Chain division work with a vast range of businesses across Yorkshire and Humberside, Lincolnshire and East Midlands regions
Apr 29, 2024
Full time
Senior Buyer Since 2009, United Brands has been a powerhouse in the wholesale trading arena, renowned for sourcing and distributing leading Branded Products. With a visionary team boasting over 40 years of combined experience, they ve ascended to become global leaders in the discount supplier industry. Specialising in end-of-line, closeouts, and clearance products from top-quality brands, United Brands offers an unparalleled range across all home categories. From Homeware to DIY & Storage, Garden essentials to Home Fragrance, their inventory spans Gifting, Toiletries & Household, Kitchen essentials, Cookware, and much more. At United Brands, integrity is their cornerstone. Their dedicated team ensures a tailored experience for every client, prioritising transparent communication and a seamless process from start to finish. With a focus on discretion, logistics support, and unwavering commitment to financial transparency, they guarantee an exceptional level of service for both suppliers and customers alike. As part of the team, you'll have the opportunity to work with some of the world's most recognisable brands and gain exposure to a constantly growing selection of high-quality goods. Whether you're a seasoned Buyer or Senior Buyer . United Brands invites you to be part of the success story. Take the next step in your career and join a company that values innovation, integrity, and excellence. Apply today with Elevation Recruitment Group, United Brands recruitment partner and unlock your potential with United Brands! As a Senior Buyer your primary responsibility will be to build on the existing supplier relationships and source stock from new suppliers & manufacturers of national and international household brands. This is a fantastic opportunity for a commercially minded Buyer who wants to drive their earning potential by forging long term, commercial relationships and ensure competitive pricing to drive revenue. A background in products from gifting, furnishings, gardening, outdoor, accessories, homeware, seasonal products, and DIY, is essential. However, it's the person that really matters. The company are wanting you to seize the opportunity to be yourself and grow in an environment where that empowers entrepreneurialism. The Senior Buyer is a unique role to Buying, taking on a more traditional approach of building new relationships with suppliers to secure supply. No one day will be the same! Here s what you can expect; Responsibilities: Work with the owners to drive the P&L and own the profit centre. Directly reporting into the Owners you'll be an integral part of the business to grow its' product offering to customers and overall turnover. Cold calling is a form of sourcing solicitation, new suppliers who've never interacted with the United Brands will be integral to building new product supply. It generally refers to visiting trade fairs & exhibitions, phone-based conversations, networking and meeting sales management with leading brands. Full responsibility of key accounts with suppliers from Global supply chains. Developing new and existing relationship Interface with Senior Directors to Middle management to secure product. Researching and identifying product opportunities across new supply routes to purchase clearance products, partnering with major brand manufacturers for new business. Attend Domestic and International exhibitions and trade fairs. Seek to drive your relationships with manufacturers and other suppliers of brand products. Be a commercial lead for the business. To be successful in this role, these are the key attributes and commercial mind-set needed: Experience in stock clearance and/or discount wholesale trade is required. Establishing and maintaining progressive relationships with suppliers. Be a fantastic communicator with strong interpersonal skills and have the confidence to speak to people at different seniority levels. You should understand sales behaviour and be able to consult with suppliers to gain their product at the right price. Develop an understanding of how suppliers work in order to determine who the decision-makers are and have the ability to build a successful relationship and value proposition to meet their and your needs. Make contact and forming productive and profitable relationships. Delivering a service, from the initial conversation, negotiating to inbound of inventory. Have strong negotiation skills with a proven ability to secure competitive prices and favourable terms. High degree of commercial acumen Be a driven, tenuous individual with a will to succeed. Minimum 3 years' experience in a Stock Clearance and/or Discount Buyer, Clearance Buyer, Senior Buyer, Buying Manager, Trader, Trading Manager, Product Sourcing, Purchaser role Have experience with products from gifting, DIY, garden, homeware, seasonal products. Package: c£50k Inclusive of Bonus - Realistic first year trading up to £10k Bonus. Expected OTE £70K in your 2nd year, but this is an uncapped bonus structure. Expenses 28 days holiday inclusive of BH 9-5 Mon-Thurs, Fri Finish at 4pm on Friday Free on-site parking. Pension - Nest International Travel required. Leeds based Senior Buyer Homeware, DIY & Gardening, Gift, Home Fragrance & Seasonal Elevation Recruitment Group are handling all applications for United Brands please feel free to contact us directly. (url removed) or (phone number removed) Elevation Recruitment Group s Procurement and Supply Chain division work with a vast range of businesses across Yorkshire and Humberside, Lincolnshire and East Midlands regions
Due to growth, we are very excited to be opening a new Contact Centre in the iconic Willis Building, Ipswich, and are looking for customer service focused individuals to join our team. As a Contact Centre Team Leader your role will be varied, responsibilities include data analysis, reporting, quality monitoring, driving performance, project planning, coaching/development, performance management and answering interactions / escalations. This is an Office based role in Ipswitch. The Role Produce accurate reports and identify trends in data, proposing solutions to optimize productivity and enhance services Lead and motivate a team to provide exceptional customer service Monitor team progress towards quality and performance targets Complete monthly coaching and 121's with your direct reports, including performance improvement or development plans as required Assist with project planning, business pitches and recruitment Be a point of reference on more technical issues and non-standard queries Support Contact Centre new service installs Assist with escalations and other incoming interactions as required Provide an exceptional level of service, adapting to different caller scenarios and challenges Positively represent WTW and our Clients by providing a friendly and professional service Inform the team of procedure changes and member communications The Requirements Must have people management experience and be energised to inspire / motivate a team Contact Centre / Customer Service experience required Experience in working through change and enhancing efficiency required Keen to provide an exceptional service, with a positive and caller focused attitude Good communication skills (listening, spoken and written) Natural problem solver, able to work to a high level of accuracy Able to work well under pressure and meet targets Computer literate Good time management At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. Equal Opportunity Employer
Apr 29, 2024
Full time
Due to growth, we are very excited to be opening a new Contact Centre in the iconic Willis Building, Ipswich, and are looking for customer service focused individuals to join our team. As a Contact Centre Team Leader your role will be varied, responsibilities include data analysis, reporting, quality monitoring, driving performance, project planning, coaching/development, performance management and answering interactions / escalations. This is an Office based role in Ipswitch. The Role Produce accurate reports and identify trends in data, proposing solutions to optimize productivity and enhance services Lead and motivate a team to provide exceptional customer service Monitor team progress towards quality and performance targets Complete monthly coaching and 121's with your direct reports, including performance improvement or development plans as required Assist with project planning, business pitches and recruitment Be a point of reference on more technical issues and non-standard queries Support Contact Centre new service installs Assist with escalations and other incoming interactions as required Provide an exceptional level of service, adapting to different caller scenarios and challenges Positively represent WTW and our Clients by providing a friendly and professional service Inform the team of procedure changes and member communications The Requirements Must have people management experience and be energised to inspire / motivate a team Contact Centre / Customer Service experience required Experience in working through change and enhancing efficiency required Keen to provide an exceptional service, with a positive and caller focused attitude Good communication skills (listening, spoken and written) Natural problem solver, able to work to a high level of accuracy Able to work well under pressure and meet targets Computer literate Good time management At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. Equal Opportunity Employer
Full-time, Hybrid, Permanent Position in Birmingham City Centre. Are you looking for the next step in your career? this opportunity could be for you! This Professional Services Firm is looking for a proven, highly professional individual with solid Legal PA experience to support multiple fee earners and other senior leadership members. The successful candidate will need to be able to manage a busy and varied diary, promoting an independent approach to their work and being able to use their initiative. This role will require the successful candidate to work 3 days per week in office. The primary responsibility and duties of this role shall be: Being the first point of contact for staff members and external stakeholders. Monitor and coordinate effective correspondence that includes multiple forms of communication. Plan, arrange and organise meetings and events for all fee earners supported. Book, and organise travel and accommodation needs. Filing, creating and distribute documents, records and presentations. Diary management. Monitor and support other departments. Working in a fast paced and varied environment. Support project work including management of projects. The successful candidate will need to possess the following skills and attributes: Solid previous experience in a similar or same role. Excellent IT skills, including the use of Microsoft Excel and Outlook. Excellent communication and interpersonal skills. Ability to effectively work with and within a team. A proactive approach to work, utilising your own initiative. Ability to work and thrive in a fast-paced environment. Excellent customer and client service skills. Excellent presentational and attention to detail skills. Katie Bard is acting as an employment Agency for this job listing. If this sounds like you, please apply online today! If you have any queries about the role contact Richardon . Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer. Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018. Please refer to our privacy notice which will explain how we as an organisation will manage your data on our website. If your application is successful, we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful, we will delete your application within 6 weeks and all record of your data.
Apr 29, 2024
Full time
Full-time, Hybrid, Permanent Position in Birmingham City Centre. Are you looking for the next step in your career? this opportunity could be for you! This Professional Services Firm is looking for a proven, highly professional individual with solid Legal PA experience to support multiple fee earners and other senior leadership members. The successful candidate will need to be able to manage a busy and varied diary, promoting an independent approach to their work and being able to use their initiative. This role will require the successful candidate to work 3 days per week in office. The primary responsibility and duties of this role shall be: Being the first point of contact for staff members and external stakeholders. Monitor and coordinate effective correspondence that includes multiple forms of communication. Plan, arrange and organise meetings and events for all fee earners supported. Book, and organise travel and accommodation needs. Filing, creating and distribute documents, records and presentations. Diary management. Monitor and support other departments. Working in a fast paced and varied environment. Support project work including management of projects. The successful candidate will need to possess the following skills and attributes: Solid previous experience in a similar or same role. Excellent IT skills, including the use of Microsoft Excel and Outlook. Excellent communication and interpersonal skills. Ability to effectively work with and within a team. A proactive approach to work, utilising your own initiative. Ability to work and thrive in a fast-paced environment. Excellent customer and client service skills. Excellent presentational and attention to detail skills. Katie Bard is acting as an employment Agency for this job listing. If this sounds like you, please apply online today! If you have any queries about the role contact Richardon . Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer. Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018. Please refer to our privacy notice which will explain how we as an organisation will manage your data on our website. If your application is successful, we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful, we will delete your application within 6 weeks and all record of your data.
Salaried GP - Finsbury Park - 4 - 10 Sessions p/w - £12K p/s Embark on a rewarding and secure career as a Salaried GP with our client, a distinguished and expanding healthcare provider renowned for excellence. We are currently inviting applications from qualified and experienced GPs to join our clients' team on a full-time salaried basis, dedicated to delivering top-tier primary care services to their valued patients. What's on offer: 4-10 salaried clinical sessions Up to £12,000 Per Session Flexible working days In this pivotal role, you will contribute significantly to providing patient-centred care to a diverse local community. Collaborating closely with a multidisciplinary team, including nurses, allied health professionals, and administrative staff, you'll deliver comprehensive and holistic care to our patients. Key benefits: Competitive salary and comprehensive benefits package Clear progression pathways with multiple leadership opportunities Flexible working arrangements tailored to your lifestyle Low admin workload and home visiting rates Support from a seasoned clinical and administrative team Access to state-of-the-art facilities and cutting-edge equipment Opportunities for ongoing career development and advancement Indemnity insurance reimbursement What's Next? If you wish to find out more, please click the 'Apply' button. Your application will be sent over to the team and the consultant working in that area will contact you to discuss the specific vacancy. Should you be considering Salaried GP or Partnership roles in other areas, we work Nationwide with various opportunities you will not find anywhere online, please call Huss on or email for further details!
Apr 29, 2024
Full time
Salaried GP - Finsbury Park - 4 - 10 Sessions p/w - £12K p/s Embark on a rewarding and secure career as a Salaried GP with our client, a distinguished and expanding healthcare provider renowned for excellence. We are currently inviting applications from qualified and experienced GPs to join our clients' team on a full-time salaried basis, dedicated to delivering top-tier primary care services to their valued patients. What's on offer: 4-10 salaried clinical sessions Up to £12,000 Per Session Flexible working days In this pivotal role, you will contribute significantly to providing patient-centred care to a diverse local community. Collaborating closely with a multidisciplinary team, including nurses, allied health professionals, and administrative staff, you'll deliver comprehensive and holistic care to our patients. Key benefits: Competitive salary and comprehensive benefits package Clear progression pathways with multiple leadership opportunities Flexible working arrangements tailored to your lifestyle Low admin workload and home visiting rates Support from a seasoned clinical and administrative team Access to state-of-the-art facilities and cutting-edge equipment Opportunities for ongoing career development and advancement Indemnity insurance reimbursement What's Next? If you wish to find out more, please click the 'Apply' button. Your application will be sent over to the team and the consultant working in that area will contact you to discuss the specific vacancy. Should you be considering Salaried GP or Partnership roles in other areas, we work Nationwide with various opportunities you will not find anywhere online, please call Huss on or email for further details!
About Us: We are looking for a Finance Projects Lead to join our high performing internal Finance Business Partnering team supporting the Consulting Business at PwC. Our Business Partnering teams work hand-in-hand with our employees across the business, informing our leaders on the key decisions that drive the business forward, and shape their engagements. We entrust our Business Partnering teams to be proactive and honest, to build relationships and influence, to understand, challenge, and hold a mirror to the business, and to translate the numbers into a business story. About the Role: The Finance Projects Lead is a specialist role within the Finance Business Partnering Team, working closely with the wider Finance team to deliver solutions. With a focus on providing insight, solving problems, streamlining processes and implementing smarter ways of working, this is a collaborative, diverse and engaging role, and vital to ensuring that we deliver high quality services to our stakeholders. Our Finance teams are an integral part of each business unit, working closely with business leaders to help drive business performance, identify and drive financial improvements, prepare plans and budgets, and report on the performance of the business - commercially, and functionally. PwC takes a people-first approach to Finance, and empowers its Business Partnering teams to be collaborative and value-adding. Key Responsibilities: The individual in this role can expect to be exposed to a variety of critical Finance functions carried out by the wider team. It is important to have good knowledge and understanding of these functions in order to deliver effective solutions. Key responsibilities include: Team Development: Collaborate with the Finance Leader to ensure Senior Associate and Associate team learning and development is identified and actioned Mentor team members across Business Partnering Business Strategy and Planning: Use business insights and detailed analysis to provide the business unit and Finance Leads with support and guidance on Profit & Loss (P&L) management Own and lead a defined part of the business structure including being the first point of contact for the leadership team for the component parts of that business Provide ad hoc support to the Finance Leader, responsible for sourcing information and providing quality analysis of information Provide depth of insight to the relevant Leadership team enabling key strategic decision making Ownership of revenue and cost forecasting Provide the business area with additional insight to the key MI in existence and support the development of new MI by understanding the business needs Demonstrate an understanding of the business issues and applying market, industry and firm knowledge Offer commercial insight for performance improvement and complex engagements Budgeting and Forecasting: Collaborate with the Strategy & Planning Lead and business Finance Leaders in preparing budgets, plans and forecasts Deliver forward looking and insight driven reporting for the business, and provide forward-looking commentary to help the business plan, prepare and manage future performance Provide an in-depth knowledge of the markets which the business operates in, using this to build insight for helping the business determine investments, and growth opportunities Performance Management and Commercial Oriented Solutions: Provide and communicates interpretation of the monthly financial results and commentary to the Finance Leader and Business Area leadership Responsible for monitoring areas of financial performance against Key Performance Indicators (KPI's) held in the financial scorecard, escalating issues where management action is required, with supporting analysis Work closely with the wider business support team to develop relationships and understand the strategic imperatives of the Cluster interpretation and communication of financial performance Financial Control and Compliance: Provide Partners with relevant accounting advice from the bid stage to through the life of engagements Provide the business area with relevant Financial Control expertise to ensure revenue recognition and accounting standards are achieved throughout Provide local financial risk knowledge to the Financial Control centre of excellence and support the central team with complex queries that require local business insight Work in close partnership with the Financial Control centre of excellence to encourage a culture of strong financial discipline and adoption of One Firm financial policies and procedures within the business unit Support the year end Audit process with the Finance Leader and Financial Control Centre of Excellence Complex Engagement Support: Provide ongoing commercial advice to complex engagements Undertake revenue recognition, forecasting, performance variance activities as required by engagements Provide tax, immigration, or inter-territory advice as required supported by specialist finance teams Drive and challenge engagement performance Proactively highlight risks and opportunities to financial performance and develop actions to mitigate, correct or exploit as appropriate with senior decision makers Ensure alignment of top down targets to operational plans Actively influence idea generation with respect to commercials, leveraging specialist team for production Work with engagement leaders to understand lessons learnt and take corrective actions as necessary Monitor and challenge complex engagements on control effectiveness Ensure that financials are created or validated by appropriate areas of finance About You: If you are a proactive and strategic financial professional seeking an exciting opportunity to make a significant impact, we invite you to apply for this role. The ideal candidate will have: Relevant finance qualification such as CA, ACA, CIMA or ACCA Commercially minded individual with a deep business understanding Able to demonstrate application of accounting standards, including IFRS 15 A focus on continuous improvement with an ability to drive smarter ways of working Highly organised with a propensity for project management Strong analytical and problem solving skills with good attention to detail Action orientated and a self-starter, focused on continuous improvement and developing their team A strong relationship builder who builds trust in their key stakeholders Strong written and verbal communication skills Intermediate to advanced excel Technology enabled mindset and able to identify and drive change through technology adoption Experience using data transformation tools (e.g Alteryx) and data visualisation tools (e.g Tableau or Power BI) If you're ready for an exciting challenge and want to contribute to the success of our Finance team, apply now!
Apr 29, 2024
Full time
About Us: We are looking for a Finance Projects Lead to join our high performing internal Finance Business Partnering team supporting the Consulting Business at PwC. Our Business Partnering teams work hand-in-hand with our employees across the business, informing our leaders on the key decisions that drive the business forward, and shape their engagements. We entrust our Business Partnering teams to be proactive and honest, to build relationships and influence, to understand, challenge, and hold a mirror to the business, and to translate the numbers into a business story. About the Role: The Finance Projects Lead is a specialist role within the Finance Business Partnering Team, working closely with the wider Finance team to deliver solutions. With a focus on providing insight, solving problems, streamlining processes and implementing smarter ways of working, this is a collaborative, diverse and engaging role, and vital to ensuring that we deliver high quality services to our stakeholders. Our Finance teams are an integral part of each business unit, working closely with business leaders to help drive business performance, identify and drive financial improvements, prepare plans and budgets, and report on the performance of the business - commercially, and functionally. PwC takes a people-first approach to Finance, and empowers its Business Partnering teams to be collaborative and value-adding. Key Responsibilities: The individual in this role can expect to be exposed to a variety of critical Finance functions carried out by the wider team. It is important to have good knowledge and understanding of these functions in order to deliver effective solutions. Key responsibilities include: Team Development: Collaborate with the Finance Leader to ensure Senior Associate and Associate team learning and development is identified and actioned Mentor team members across Business Partnering Business Strategy and Planning: Use business insights and detailed analysis to provide the business unit and Finance Leads with support and guidance on Profit & Loss (P&L) management Own and lead a defined part of the business structure including being the first point of contact for the leadership team for the component parts of that business Provide ad hoc support to the Finance Leader, responsible for sourcing information and providing quality analysis of information Provide depth of insight to the relevant Leadership team enabling key strategic decision making Ownership of revenue and cost forecasting Provide the business area with additional insight to the key MI in existence and support the development of new MI by understanding the business needs Demonstrate an understanding of the business issues and applying market, industry and firm knowledge Offer commercial insight for performance improvement and complex engagements Budgeting and Forecasting: Collaborate with the Strategy & Planning Lead and business Finance Leaders in preparing budgets, plans and forecasts Deliver forward looking and insight driven reporting for the business, and provide forward-looking commentary to help the business plan, prepare and manage future performance Provide an in-depth knowledge of the markets which the business operates in, using this to build insight for helping the business determine investments, and growth opportunities Performance Management and Commercial Oriented Solutions: Provide and communicates interpretation of the monthly financial results and commentary to the Finance Leader and Business Area leadership Responsible for monitoring areas of financial performance against Key Performance Indicators (KPI's) held in the financial scorecard, escalating issues where management action is required, with supporting analysis Work closely with the wider business support team to develop relationships and understand the strategic imperatives of the Cluster interpretation and communication of financial performance Financial Control and Compliance: Provide Partners with relevant accounting advice from the bid stage to through the life of engagements Provide the business area with relevant Financial Control expertise to ensure revenue recognition and accounting standards are achieved throughout Provide local financial risk knowledge to the Financial Control centre of excellence and support the central team with complex queries that require local business insight Work in close partnership with the Financial Control centre of excellence to encourage a culture of strong financial discipline and adoption of One Firm financial policies and procedures within the business unit Support the year end Audit process with the Finance Leader and Financial Control Centre of Excellence Complex Engagement Support: Provide ongoing commercial advice to complex engagements Undertake revenue recognition, forecasting, performance variance activities as required by engagements Provide tax, immigration, or inter-territory advice as required supported by specialist finance teams Drive and challenge engagement performance Proactively highlight risks and opportunities to financial performance and develop actions to mitigate, correct or exploit as appropriate with senior decision makers Ensure alignment of top down targets to operational plans Actively influence idea generation with respect to commercials, leveraging specialist team for production Work with engagement leaders to understand lessons learnt and take corrective actions as necessary Monitor and challenge complex engagements on control effectiveness Ensure that financials are created or validated by appropriate areas of finance About You: If you are a proactive and strategic financial professional seeking an exciting opportunity to make a significant impact, we invite you to apply for this role. The ideal candidate will have: Relevant finance qualification such as CA, ACA, CIMA or ACCA Commercially minded individual with a deep business understanding Able to demonstrate application of accounting standards, including IFRS 15 A focus on continuous improvement with an ability to drive smarter ways of working Highly organised with a propensity for project management Strong analytical and problem solving skills with good attention to detail Action orientated and a self-starter, focused on continuous improvement and developing their team A strong relationship builder who builds trust in their key stakeholders Strong written and verbal communication skills Intermediate to advanced excel Technology enabled mindset and able to identify and drive change through technology adoption Experience using data transformation tools (e.g Alteryx) and data visualisation tools (e.g Tableau or Power BI) If you're ready for an exciting challenge and want to contribute to the success of our Finance team, apply now!
Job Title : Customer Service Advisor Location : Wrexham Salary: £23,750 Job type: Full-time, part-time, evening & weekend shifts available About us: Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to explore here at Moneypenny. People are the heart of our business and many of our team members have been with us for years. For over a decade, we've been voted one of the 'Best Companies to Work For' in the UK, and have worked hard to create a comfortable, eco-friendly and inclusive environment where our people feel happy, and most importantly, at home. What we do: We're the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who's still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta. The role: You'll begin your 3-week training journey, where you'll learn how to use our bespoke, in-house call management system. You'll be shown how to handle a variety of calls and enquiries across the range of sectors we support - including Property, Legal, Healthcare & Finance - and for our Bespoke Customer Teams clients. You will be an important point of contact for our clients' callers, answering queries and handling their calls, and accurately relaying messages within our system. What you'll need: Although we welcome call taking experience, it's not required! What you will need is a resilient yet compassionate nature to effectively deal with high volume and sometimes challenging calls. Providing phone support on behalf of a variety of clients across a diverse range of industries will mean that no two days are the same! You'll also require: A confident telephone manner with good interpersonal skills The ability to use your empathetic listening skills to deliver excellent customer service over the phone Great multi-tasking skills in a fast-paced environment Excellent problem-solving skills Good computer and data entry skills Work for a company as amazing as you: "I have built such amazing friendships with my clients over the years. They have always made me feel like a true part of their own team." "Working within a team here is so much fun! We have monthly team lunches and there are always amazing prizes to be won for team days out." What's included: As a Moneypenny PA working at our award-winning headquarters in Wrexham, you'll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse - we like to do things differently around here! You'll also benefit from: Permanent contract Starting salary of £23,750, rising to £24,250 after 6 months in the role 26 days annual leave, plus bank holidays Mental health support (through our Employee Assistant Programme) with access to an on-site mental health counsellor Access to our wellbeing room to help enhance your physical and mental wellbeing Access to a 24/7 doctor line Comprehensive training and where desired, long-term career progression across the business Subsidised meals Free on-site gym access And did we mention our epic parties? We know how to celebrate in style! You'll work 39.5 hours per week, on a rotating shift pattern which will include working one Saturday or Sunday out of every 4 weeks. Each week you'll work set 8-hour days, between the hours of 8:30am and 7:30pm. Please note that these rotas are subject to occasional change, although plenty of notice will be given. Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job titles of; PA, Personal Assistant, EA to Associate, PA to Associate, Customer Service Assistant, Customer Service, Switchboard Handler, Office Assistant, Business Administrator, Admin Assistant, Administrator, Executive Assistant, Business Assistant, Secretary, Call Handler, will also be considered for this role.
Apr 29, 2024
Full time
Job Title : Customer Service Advisor Location : Wrexham Salary: £23,750 Job type: Full-time, part-time, evening & weekend shifts available About us: Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to explore here at Moneypenny. People are the heart of our business and many of our team members have been with us for years. For over a decade, we've been voted one of the 'Best Companies to Work For' in the UK, and have worked hard to create a comfortable, eco-friendly and inclusive environment where our people feel happy, and most importantly, at home. What we do: We're the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who's still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta. The role: You'll begin your 3-week training journey, where you'll learn how to use our bespoke, in-house call management system. You'll be shown how to handle a variety of calls and enquiries across the range of sectors we support - including Property, Legal, Healthcare & Finance - and for our Bespoke Customer Teams clients. You will be an important point of contact for our clients' callers, answering queries and handling their calls, and accurately relaying messages within our system. What you'll need: Although we welcome call taking experience, it's not required! What you will need is a resilient yet compassionate nature to effectively deal with high volume and sometimes challenging calls. Providing phone support on behalf of a variety of clients across a diverse range of industries will mean that no two days are the same! You'll also require: A confident telephone manner with good interpersonal skills The ability to use your empathetic listening skills to deliver excellent customer service over the phone Great multi-tasking skills in a fast-paced environment Excellent problem-solving skills Good computer and data entry skills Work for a company as amazing as you: "I have built such amazing friendships with my clients over the years. They have always made me feel like a true part of their own team." "Working within a team here is so much fun! We have monthly team lunches and there are always amazing prizes to be won for team days out." What's included: As a Moneypenny PA working at our award-winning headquarters in Wrexham, you'll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse - we like to do things differently around here! You'll also benefit from: Permanent contract Starting salary of £23,750, rising to £24,250 after 6 months in the role 26 days annual leave, plus bank holidays Mental health support (through our Employee Assistant Programme) with access to an on-site mental health counsellor Access to our wellbeing room to help enhance your physical and mental wellbeing Access to a 24/7 doctor line Comprehensive training and where desired, long-term career progression across the business Subsidised meals Free on-site gym access And did we mention our epic parties? We know how to celebrate in style! You'll work 39.5 hours per week, on a rotating shift pattern which will include working one Saturday or Sunday out of every 4 weeks. Each week you'll work set 8-hour days, between the hours of 8:30am and 7:30pm. Please note that these rotas are subject to occasional change, although plenty of notice will be given. Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job titles of; PA, Personal Assistant, EA to Associate, PA to Associate, Customer Service Assistant, Customer Service, Switchboard Handler, Office Assistant, Business Administrator, Admin Assistant, Administrator, Executive Assistant, Business Assistant, Secretary, Call Handler, will also be considered for this role.
Customer Services Advisor (£29,050 full-time salary, 37 hours per week, permanent) Job Role We need people who enjoy communicating with others whether via the phone, email, web or social media. You will need to be confident using the latest technology and will also like to problem solve and be happy to 'go the extra mile' for our customers. You will have a positive attitude, excellent communication and customer service skills, and be committed to always doing the best for the customer. You need to be self-motivated and able to thrive and maintain quality results in a busy environment. About Us At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises , working with honesty , integrity , and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun . Benefits We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package. Location Details The role will be based in our Sevenoaks Office, however we offer a flexible approach to hybrid working. Hours 37 hours per week, 8.45am to 5.15pm Monday to Thursday and 9am to 5pm on Friday. Application Information We will only consider applications submitted with a full CV and completed supporting statement. You can access the full job description on our website - For an informal discussion please contact Anita Trevor, Customer Service Team Leader, .uk Previous applicants need not apply. Advert Closing Date: 8am on 29 April 2024 Interview Date: week commencing 6 May 2024
Apr 29, 2024
Full time
Customer Services Advisor (£29,050 full-time salary, 37 hours per week, permanent) Job Role We need people who enjoy communicating with others whether via the phone, email, web or social media. You will need to be confident using the latest technology and will also like to problem solve and be happy to 'go the extra mile' for our customers. You will have a positive attitude, excellent communication and customer service skills, and be committed to always doing the best for the customer. You need to be self-motivated and able to thrive and maintain quality results in a busy environment. About Us At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises , working with honesty , integrity , and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun . Benefits We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package. Location Details The role will be based in our Sevenoaks Office, however we offer a flexible approach to hybrid working. Hours 37 hours per week, 8.45am to 5.15pm Monday to Thursday and 9am to 5pm on Friday. Application Information We will only consider applications submitted with a full CV and completed supporting statement. You can access the full job description on our website - For an informal discussion please contact Anita Trevor, Customer Service Team Leader, .uk Previous applicants need not apply. Advert Closing Date: 8am on 29 April 2024 Interview Date: week commencing 6 May 2024
The Medical Protection Society Limited
Leeds, Yorkshire
Job Introduction At MPS we protect the careers, reputations and financial security of doctors, dentists, healthcare professionals and organisations around the world. We do this by providing the most expert, trusted, and valued protection to enable our members around the world to deliver healthcare. Our Direct Sales and Service department have 12 exciting opportunities for Customer Service experts to join our Member Services team. Where you will provide help, guidance, and support to our members in the UK and Ireland. You will work within our unique contact centre to deliver a service that encompasses all our values and put the members at the heart of everything we do. What to expect: There's lots to learn prior to you starting your role, but don't worry! We have a fantastic, dedicated training team who as part of your induction we will ensure you have all the knowledge and skills you need; providing you with a bespoke, fully paid 5-week training programme. The training will start on Monday 20th May 2024, and we will need your full attention during this time, so we won't be able to accommodate any annual leave during the first five weeks. After training you will move into our high support graduation bay where you will refine your new skills and work with our brilliant established team of customer service experts. If you are someone who enjoys speaking to people, is confident and wants to join an inclusive, supportive, and dynamic team then send in your application. Our Talent Acquisition Team are waiting to hear from you! What happens next: If your application is successful, you will be invited to join one of our assessment centres scheduled W/C W/C 08th April and 15th April This will give us the opportunity to meet you and for you to chat with the team, hear more about MPS, and how we work together to support our members. About the role: We have a mixture of 8 full time & 4 part time roles available; full time shifts are Monday to Friday between the hours of 08:00 and 18:30. Our working week is 37.5 hours in total and our shifts work on a rolling rota of 08:00 - 16:30, 09:00 -17:30 and 10 30. Part time shifts are 4 - 4.5hrs any time between 10:30 to 3pm. This shift would support the lunch time period. This role sits under our 'hybrid' persona meaning a blend of home and office-based working, to suit you and the needs of the business. You will be provided with full equipment and support to fulfil your role. Please note the 5-week induction and training period will be primarily office based and run from 08:30am to 5pm; this is to provide you with the best possible support during the start of your journey with MPS. Role Responsibility As an Adviser you will support our members and manage their queries via telephony and email channels. Take ownership of member enquiries managing them through to earliest possible resolution and making sure all actions are recorded on the relevant database. Act as first point of contact and resolution for complaints, issues, and disputes. Ensuring any expression of dissatisfaction is reported in line with root cause analysis and continuous improvement. Work in collaboration with other business areas when needed to ensure that the service to the member is as seamless as possible. The Ideal Candidate Experience within a customer service call centre Expert communication skills Good attention to detail Experience building rapport with customers Confidence in learning and retaining new information Competent IT skills, able to navigate computer equipment and use Microsoft Office products such as Teams and outlook Demonstrable experience in handling difficult conversations showcasing empathy and emotional intelligence Ability to work as part of a team in a fast paced and dynamic environment. We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements.?We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard. Package Description Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service Paid volunteering day A personal GP service enabling you to get a video consultation with an NHS-registered, private GP Employee Assistance Programme A range of shopping discounts from major high-street retailers About the Company The Medical Protection Society Ltd (MPS) is the world's leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world. We are a not-for-profit organisation, meaning member's subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.
Apr 29, 2024
Full time
Job Introduction At MPS we protect the careers, reputations and financial security of doctors, dentists, healthcare professionals and organisations around the world. We do this by providing the most expert, trusted, and valued protection to enable our members around the world to deliver healthcare. Our Direct Sales and Service department have 12 exciting opportunities for Customer Service experts to join our Member Services team. Where you will provide help, guidance, and support to our members in the UK and Ireland. You will work within our unique contact centre to deliver a service that encompasses all our values and put the members at the heart of everything we do. What to expect: There's lots to learn prior to you starting your role, but don't worry! We have a fantastic, dedicated training team who as part of your induction we will ensure you have all the knowledge and skills you need; providing you with a bespoke, fully paid 5-week training programme. The training will start on Monday 20th May 2024, and we will need your full attention during this time, so we won't be able to accommodate any annual leave during the first five weeks. After training you will move into our high support graduation bay where you will refine your new skills and work with our brilliant established team of customer service experts. If you are someone who enjoys speaking to people, is confident and wants to join an inclusive, supportive, and dynamic team then send in your application. Our Talent Acquisition Team are waiting to hear from you! What happens next: If your application is successful, you will be invited to join one of our assessment centres scheduled W/C W/C 08th April and 15th April This will give us the opportunity to meet you and for you to chat with the team, hear more about MPS, and how we work together to support our members. About the role: We have a mixture of 8 full time & 4 part time roles available; full time shifts are Monday to Friday between the hours of 08:00 and 18:30. Our working week is 37.5 hours in total and our shifts work on a rolling rota of 08:00 - 16:30, 09:00 -17:30 and 10 30. Part time shifts are 4 - 4.5hrs any time between 10:30 to 3pm. This shift would support the lunch time period. This role sits under our 'hybrid' persona meaning a blend of home and office-based working, to suit you and the needs of the business. You will be provided with full equipment and support to fulfil your role. Please note the 5-week induction and training period will be primarily office based and run from 08:30am to 5pm; this is to provide you with the best possible support during the start of your journey with MPS. Role Responsibility As an Adviser you will support our members and manage their queries via telephony and email channels. Take ownership of member enquiries managing them through to earliest possible resolution and making sure all actions are recorded on the relevant database. Act as first point of contact and resolution for complaints, issues, and disputes. Ensuring any expression of dissatisfaction is reported in line with root cause analysis and continuous improvement. Work in collaboration with other business areas when needed to ensure that the service to the member is as seamless as possible. The Ideal Candidate Experience within a customer service call centre Expert communication skills Good attention to detail Experience building rapport with customers Confidence in learning and retaining new information Competent IT skills, able to navigate computer equipment and use Microsoft Office products such as Teams and outlook Demonstrable experience in handling difficult conversations showcasing empathy and emotional intelligence Ability to work as part of a team in a fast paced and dynamic environment. We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements.?We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard. Package Description Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service Paid volunteering day A personal GP service enabling you to get a video consultation with an NHS-registered, private GP Employee Assistance Programme A range of shopping discounts from major high-street retailers About the Company The Medical Protection Society Ltd (MPS) is the world's leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world. We are a not-for-profit organisation, meaning member's subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm)
Apr 29, 2024
Full time
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm)
Job Purpose As a Head of Portfolio, you will play a critical role in ensuring the successful, creation and implementation of the digital portfolio of the GLA. You will be responsible for developing and leading the internal and external engagement agenda on the digital, data, technology and transformation strategy, leading and implementing effective project and programme management strategies, ensuring successful portfolio, project and programme definition and assurance of delivery, and driving continuous improvement across the portfolio. In this role you will be accountable for the management of multi £million programmes and projects. Your leadership and technical expertise will therefore contribute to optimising resource allocation, risk management, and project and programme prioritisation, ultimately maximising business outcomes and achieving organisational objectives to become 'digital-first'. The Head of Portfolio will also be responsible for establishing a consistent approach to the whole delivery lifecycle from idea to initiation, to control, to closure and handover ensuring that compliance and accountabilities are embedded throughout. Setting the standards for the GLA digital portfolio, complex programme and project management across the organisation, leading a team and digital hub and bespoke framework. Principal Accountabilities 1.Portfolio Framework and Governance: Strategically design and implement the overall portfolio management framework aligned with the organisation's goals and Mayoral objectives. Establish and maintain portfolio governance processes, including project selection criteria, prioritisation, and decision-making frameworks. Set programme standards and define key performance indicators (KPIs) to measure portfolio performance and ensure alignment with strategic objectives. Provide regular portfolio status briefings to Mayors Office, senior management and wider external stakeholder groups. 2.Change Management Approach Be a strategic leader and demonstrate expertise in change management methodology across the organisation, guiding senior management decision and influencing Internal Change Board decisions. Own the change management and adoption methodologies across the organisation ensuring others follow best practice. Design and deliver a corporate digital communications strategy which includes working alongside the GLA's Internal Communications, GLA Collaboration Board and People Function teams Lead portfolio management across the GLA, including collaboration working collaboratively with shared service stakeholders to create a single roadmap of portfolio delivery for the GLA Lead the identification, evaluation, and selection of projects to be included in the digital portfolio. This should lead to the delivery and maintenance of a portfolio plan and roadmap showing key milestones, phase reviews and dependencies Create a centre of excellence within the DEU and central PMO for project managers and stakeholders to define project objectives, scope and success criteria. Conduct regular portfolio reviews to assess project health, identify risks, and propose mitigation strategies. Foster a culture of continuous improvement by implementing best practices, lessons learned, and feedback mechanisms across projects. 4.Resource and Capacity Planning: Taking a longer-term view, optimise resource allocation across the project portfolio, balancing workloads, identifying skills required, and resource availability. Collaborate with resource managers and department heads to forecast resource needs and identify any potential bottlenecks in the mid to long term. Assess and manage resource constraints including budgets, identify opportunities for resource optimisation, and make key recommendations for hiring or outsourcing when necessary. 5.Risk and Issue Management: Develop and implement risks and issues management strategies to proactively identify, assess, and mitigate project risks. Establish a risk and issue management framework and ensure adherence to risk and issue management processes across the portfolio. Provide guidance and support to senior project managers in risk and issue identification, analysis, and response planning. Monitor risk mitigation actions and issue monitoring and escalate critical risks and issues to senior management as needed. 6.Stakeholder Management: Work at the most senior level of the organisation to ensure successful delivery of a complex portfolio of change. Collaborate with key stakeholders to understand their requirements, expectations, and feedback on projects at Board level. Foster effective communication and engagement with stakeholders to ensure transparency and alignment throughout the project lifecycle. Demonstrate effective leadership by managing and resolving conflicts, issues, and escalations related to the project delivery and overall portfolio. Build strong relationships with executive management, project sponsors, and other stakeholders to ensure their support and endorsement of the portfolio strategy. Requirements Significant experence in portfolio, programme and project management, business administration, or a related field. Proven experience in senior project portfolio management, overseeing multiple projects simultaneously. In-depth knowledge of project management methodologies, tools, and best practices. Strong leadership skills with the ability to drive teams and projects to successful outcomes. Excellent strategic thinking and analytical abilities. Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels. Strong problem-solving and decision-making capabilities. Proven track record of delivering projects on time, within budget, and meeting quality standards. Professional certifications such as PMP (Project Management Professional) or PfMP (Portfolio Management Professional) are a plus. Leadership qualities - strong EDI values-based approach to delivery Key Relationships Accountable to: Director of Digital Accountable for:DEU senior leadership team and any relevant programme budgets allocated to the post and the business management team Principal contacts:Executive Director of Corporate Services and Business Improvement, Directorate and Senior Leadership teams, Programme and Project Managers, GLA Senior Managers, relevant teams within the GLA, varied internal and external stakeholders. Building and Managing Relationship Level 4 indicators of effective performance Identifies and engages a diverse range of influential contacts within stakeholder and community groups, and partner organisations. Builds alliances to establish mutually beneficial working arrangements, openly sharing knowledge and insights. Actively challenges and addresses 'silo attitudes' to encourage effective relationships. Understands the complexities of political dynamics and uses this to manage relationships and resolve conflict effectively. Identifies clear win-win situations with external partners. Communicating and Influencing Level 4 indicators of effective performance Articulates self with credibility and conviction, encouraging buy-in to corporate position Influences the thinking of other organisations, encouraging them to deliver. Ensures that the organisation communicates inclusively with staff and external stakeholders. Acts as a credible and convincing spokesperson and negotiator. Instils a corporate commitment to accessible communication. Stakeholder Focus Level 4 indicators of effective performance Adapts public facing position based on the context behind stakeholder needs and requests. Committed to meeting the needs of Londoners. Manages partner organisations and Londoners' expectations by anticipating and influencing changing priorities. Instils a culture that encourages staff to think about meeting Londoners' needs first. Builds the confidence of staff, partner organisations and Londoners by ensuring the delivery of quality work. Responding to Pressure and Change Level 4 indicators of effective performance Demonstrates resilience in the face of challenge from staff, media and partner organisations. Shows positivity in the face of external pressure, minimising negative impact. Drives a culture of continuous improvement. Sets the direction for organisational development and ensures effective communication of change initiatives. Strategic Thinking Level 4 indicators of effective performance Develops a positive and compelling vision of London's future potential, demonstrating confidence in the strategic direction. Translates an understanding of the complex and diverse threats and issues facing London into positive action. Proactively involves partners in strategic thinking, incorporating their views into plans and working with them to align strategic priorities. Sets organisational priorities by identifying where time and investment is needed most. Generates and leads strategic initiatives that reflects the GLA and London Council's position as regional authorities. Decision Making Level 4 indicators of effective performance Makes difficult decisions for the long-term benefit of the organisation . click apply for full job details
Apr 29, 2024
Full time
Job Purpose As a Head of Portfolio, you will play a critical role in ensuring the successful, creation and implementation of the digital portfolio of the GLA. You will be responsible for developing and leading the internal and external engagement agenda on the digital, data, technology and transformation strategy, leading and implementing effective project and programme management strategies, ensuring successful portfolio, project and programme definition and assurance of delivery, and driving continuous improvement across the portfolio. In this role you will be accountable for the management of multi £million programmes and projects. Your leadership and technical expertise will therefore contribute to optimising resource allocation, risk management, and project and programme prioritisation, ultimately maximising business outcomes and achieving organisational objectives to become 'digital-first'. The Head of Portfolio will also be responsible for establishing a consistent approach to the whole delivery lifecycle from idea to initiation, to control, to closure and handover ensuring that compliance and accountabilities are embedded throughout. Setting the standards for the GLA digital portfolio, complex programme and project management across the organisation, leading a team and digital hub and bespoke framework. Principal Accountabilities 1.Portfolio Framework and Governance: Strategically design and implement the overall portfolio management framework aligned with the organisation's goals and Mayoral objectives. Establish and maintain portfolio governance processes, including project selection criteria, prioritisation, and decision-making frameworks. Set programme standards and define key performance indicators (KPIs) to measure portfolio performance and ensure alignment with strategic objectives. Provide regular portfolio status briefings to Mayors Office, senior management and wider external stakeholder groups. 2.Change Management Approach Be a strategic leader and demonstrate expertise in change management methodology across the organisation, guiding senior management decision and influencing Internal Change Board decisions. Own the change management and adoption methodologies across the organisation ensuring others follow best practice. Design and deliver a corporate digital communications strategy which includes working alongside the GLA's Internal Communications, GLA Collaboration Board and People Function teams Lead portfolio management across the GLA, including collaboration working collaboratively with shared service stakeholders to create a single roadmap of portfolio delivery for the GLA Lead the identification, evaluation, and selection of projects to be included in the digital portfolio. This should lead to the delivery and maintenance of a portfolio plan and roadmap showing key milestones, phase reviews and dependencies Create a centre of excellence within the DEU and central PMO for project managers and stakeholders to define project objectives, scope and success criteria. Conduct regular portfolio reviews to assess project health, identify risks, and propose mitigation strategies. Foster a culture of continuous improvement by implementing best practices, lessons learned, and feedback mechanisms across projects. 4.Resource and Capacity Planning: Taking a longer-term view, optimise resource allocation across the project portfolio, balancing workloads, identifying skills required, and resource availability. Collaborate with resource managers and department heads to forecast resource needs and identify any potential bottlenecks in the mid to long term. Assess and manage resource constraints including budgets, identify opportunities for resource optimisation, and make key recommendations for hiring or outsourcing when necessary. 5.Risk and Issue Management: Develop and implement risks and issues management strategies to proactively identify, assess, and mitigate project risks. Establish a risk and issue management framework and ensure adherence to risk and issue management processes across the portfolio. Provide guidance and support to senior project managers in risk and issue identification, analysis, and response planning. Monitor risk mitigation actions and issue monitoring and escalate critical risks and issues to senior management as needed. 6.Stakeholder Management: Work at the most senior level of the organisation to ensure successful delivery of a complex portfolio of change. Collaborate with key stakeholders to understand their requirements, expectations, and feedback on projects at Board level. Foster effective communication and engagement with stakeholders to ensure transparency and alignment throughout the project lifecycle. Demonstrate effective leadership by managing and resolving conflicts, issues, and escalations related to the project delivery and overall portfolio. Build strong relationships with executive management, project sponsors, and other stakeholders to ensure their support and endorsement of the portfolio strategy. Requirements Significant experence in portfolio, programme and project management, business administration, or a related field. Proven experience in senior project portfolio management, overseeing multiple projects simultaneously. In-depth knowledge of project management methodologies, tools, and best practices. Strong leadership skills with the ability to drive teams and projects to successful outcomes. Excellent strategic thinking and analytical abilities. Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels. Strong problem-solving and decision-making capabilities. Proven track record of delivering projects on time, within budget, and meeting quality standards. Professional certifications such as PMP (Project Management Professional) or PfMP (Portfolio Management Professional) are a plus. Leadership qualities - strong EDI values-based approach to delivery Key Relationships Accountable to: Director of Digital Accountable for:DEU senior leadership team and any relevant programme budgets allocated to the post and the business management team Principal contacts:Executive Director of Corporate Services and Business Improvement, Directorate and Senior Leadership teams, Programme and Project Managers, GLA Senior Managers, relevant teams within the GLA, varied internal and external stakeholders. Building and Managing Relationship Level 4 indicators of effective performance Identifies and engages a diverse range of influential contacts within stakeholder and community groups, and partner organisations. Builds alliances to establish mutually beneficial working arrangements, openly sharing knowledge and insights. Actively challenges and addresses 'silo attitudes' to encourage effective relationships. Understands the complexities of political dynamics and uses this to manage relationships and resolve conflict effectively. Identifies clear win-win situations with external partners. Communicating and Influencing Level 4 indicators of effective performance Articulates self with credibility and conviction, encouraging buy-in to corporate position Influences the thinking of other organisations, encouraging them to deliver. Ensures that the organisation communicates inclusively with staff and external stakeholders. Acts as a credible and convincing spokesperson and negotiator. Instils a corporate commitment to accessible communication. Stakeholder Focus Level 4 indicators of effective performance Adapts public facing position based on the context behind stakeholder needs and requests. Committed to meeting the needs of Londoners. Manages partner organisations and Londoners' expectations by anticipating and influencing changing priorities. Instils a culture that encourages staff to think about meeting Londoners' needs first. Builds the confidence of staff, partner organisations and Londoners by ensuring the delivery of quality work. Responding to Pressure and Change Level 4 indicators of effective performance Demonstrates resilience in the face of challenge from staff, media and partner organisations. Shows positivity in the face of external pressure, minimising negative impact. Drives a culture of continuous improvement. Sets the direction for organisational development and ensures effective communication of change initiatives. Strategic Thinking Level 4 indicators of effective performance Develops a positive and compelling vision of London's future potential, demonstrating confidence in the strategic direction. Translates an understanding of the complex and diverse threats and issues facing London into positive action. Proactively involves partners in strategic thinking, incorporating their views into plans and working with them to align strategic priorities. Sets organisational priorities by identifying where time and investment is needed most. Generates and leads strategic initiatives that reflects the GLA and London Council's position as regional authorities. Decision Making Level 4 indicators of effective performance Makes difficult decisions for the long-term benefit of the organisation . click apply for full job details
The opportunity University of the Arts London is looking for an Associate Lecturer to help prepare the next generation of innovators in the evolving field of either fashion image making (BA Fashion Photography) or hair and make-up (BA Hair and Make-up for Fashion). Both courses are part of the School of Media and Communication at London College of Fashion. The post-holder will work collaboratively within a course team and/or programme team, deploying specialist expertise to develop pedagogy and the curriculum in innovative and critical directions. The post-holder will be expected to: Deliver high quality learning practice and related support to students on specified programmes or courses, in the context of prevailing policies and procedures, curriculum content, established learning outcomes and teaching methodologies. Provide up-to-date knowledge, expertise and experience of professional practice and/or research in a specific specialist subject area. About you You will possess experience of teaching and assessment in a Higher Education environment or equivalent, as well as an interest in teaching at HE level. Applicants require an in-depth knowledge regarding Fashion Photography or Hair and Make-up for Fashion. Regarding BA Fashion Photography, applicants must showcase in-depth knowledge in Fashion Film & New Media Technologies and excel in transferring the knowledge of this multidisciplinary approach through teaching and ongoing scholarship on the BA (Hons) Fashion Photography Course. Regarding BA Hair and Make-up for Fashion, applicants should showcase an in-depth knowledge of Hair & Make up practices within a fashion context or have good in-depth knowledge of contextual studies in fashion image making. We are UAL University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities - UAL Short Courses Ltd, and UAL Arts Temps Ltd. We're made up of all types of people, coming together in London, the world's creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity. We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. To apply please click the apply button. Closing date: 23:55 on 21 st May 2024. If you have any queries about this role, please contact the Recruiting Managers: BA Hair and Make-up for Fashion: Anna Nwankwo - BA Fashion Photography: Michiel Meewis - Our culture UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn - a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Apr 29, 2024
Full time
The opportunity University of the Arts London is looking for an Associate Lecturer to help prepare the next generation of innovators in the evolving field of either fashion image making (BA Fashion Photography) or hair and make-up (BA Hair and Make-up for Fashion). Both courses are part of the School of Media and Communication at London College of Fashion. The post-holder will work collaboratively within a course team and/or programme team, deploying specialist expertise to develop pedagogy and the curriculum in innovative and critical directions. The post-holder will be expected to: Deliver high quality learning practice and related support to students on specified programmes or courses, in the context of prevailing policies and procedures, curriculum content, established learning outcomes and teaching methodologies. Provide up-to-date knowledge, expertise and experience of professional practice and/or research in a specific specialist subject area. About you You will possess experience of teaching and assessment in a Higher Education environment or equivalent, as well as an interest in teaching at HE level. Applicants require an in-depth knowledge regarding Fashion Photography or Hair and Make-up for Fashion. Regarding BA Fashion Photography, applicants must showcase in-depth knowledge in Fashion Film & New Media Technologies and excel in transferring the knowledge of this multidisciplinary approach through teaching and ongoing scholarship on the BA (Hons) Fashion Photography Course. Regarding BA Hair and Make-up for Fashion, applicants should showcase an in-depth knowledge of Hair & Make up practices within a fashion context or have good in-depth knowledge of contextual studies in fashion image making. We are UAL University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities - UAL Short Courses Ltd, and UAL Arts Temps Ltd. We're made up of all types of people, coming together in London, the world's creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity. We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. To apply please click the apply button. Closing date: 23:55 on 21 st May 2024. If you have any queries about this role, please contact the Recruiting Managers: BA Hair and Make-up for Fashion: Anna Nwankwo - BA Fashion Photography: Michiel Meewis - Our culture UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn - a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Customer Service Researcher Ellesmere Port 25,000 basic salary Monday to Friday 8:30am to 5:00pm Permanent An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather further information on upcoming projects and works. You would then be responsible for updating the database service the company provide to their large client portfolio. The opportunity is office based and comes with a basic salary of 25,000. Standard hours of work are 8:30am to 5:00pm Monday to Friday. The main duties of a Customer Service Researcher are: Act upon data passed and make initial contact with key contacts within the sector to gather further information on upcoming projects Use a consultative approach and build rapport with clients to gain as much information as possible Update the database after every call with new information for the client portfolio to use Managing your own time and workload daily Liaising with colleagues to share information Continue to build relationships with current clients Deal with inbound enquiries Research new projects online or within industry publications What can you get from this role? A six-month induction, including continuous training from a dedicated Research Training Manager which includes 121 training, workshops, on the job coaching, training, and development A great internal leadership team who have all been promoted internally An open plan office with free car parking Excellent office location next to Cheshire Oaks Benefits: 25 days leave rising to 27 after two years (plus all bank holidays) Additional day off for your birthday Christmas Shutdown Flexibility to work from home one day a week Group personal pension plan Life assurance Employee assistance programme Employee retail discount scheme Eye-care vouchers Discounted gym membership Bike to work Additional holiday purchase scheme Volunteering days Ongoing development and support Friendly and relaxed office environment Regular business and department social events To apply for this position, you must: You must have a minimum of two years telephone experience within a customer service or sales capacity Have excellent communication skills Have the ability to manage your own workload and prioritise tasks If you match the above criteria and feel this position is right for you then please apply online
Apr 29, 2024
Full time
Customer Service Researcher Ellesmere Port 25,000 basic salary Monday to Friday 8:30am to 5:00pm Permanent An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather further information on upcoming projects and works. You would then be responsible for updating the database service the company provide to their large client portfolio. The opportunity is office based and comes with a basic salary of 25,000. Standard hours of work are 8:30am to 5:00pm Monday to Friday. The main duties of a Customer Service Researcher are: Act upon data passed and make initial contact with key contacts within the sector to gather further information on upcoming projects Use a consultative approach and build rapport with clients to gain as much information as possible Update the database after every call with new information for the client portfolio to use Managing your own time and workload daily Liaising with colleagues to share information Continue to build relationships with current clients Deal with inbound enquiries Research new projects online or within industry publications What can you get from this role? A six-month induction, including continuous training from a dedicated Research Training Manager which includes 121 training, workshops, on the job coaching, training, and development A great internal leadership team who have all been promoted internally An open plan office with free car parking Excellent office location next to Cheshire Oaks Benefits: 25 days leave rising to 27 after two years (plus all bank holidays) Additional day off for your birthday Christmas Shutdown Flexibility to work from home one day a week Group personal pension plan Life assurance Employee assistance programme Employee retail discount scheme Eye-care vouchers Discounted gym membership Bike to work Additional holiday purchase scheme Volunteering days Ongoing development and support Friendly and relaxed office environment Regular business and department social events To apply for this position, you must: You must have a minimum of two years telephone experience within a customer service or sales capacity Have excellent communication skills Have the ability to manage your own workload and prioritise tasks If you match the above criteria and feel this position is right for you then please apply online