Transport/Plant Hire Coordinator Post Title: Transport/Plant Hire Coordinator Transport/Plant Hire Coordinator Salary: 14.00 per hour Contract: Part Time - Permanent Working Hours: 9:30am-3:00pm, Monday to Friday (27.5 hours per week) Location: Buckingham Transport/Plant Hire Coordinator Role Summary As a Transport/Plant Hire Coordinator, you will be arranging, scheduling & monitoring material deliveries from Europe to UK sites. The position also will be involving hiring & monitoring plant items as required by Contracts Department to UK sites alongside monitoring trade, H&S certification, and booking renewal courses. Key Responsibilities Manage and co-ordinate arranging material transport with the company contracts team. Best buy from various transportation companies, transportation of materials into UK Sites. Plan and co-ordinate transport operations liaising with the company Contracts team, material suppliers, and transportation companies. Manage importation process with suppliers and transportation companies. Regular discussions with the company Project Director/Manager as any potential site issues arising. Monitor transport costs, and delivery times. Update and report on delivery, and dispatch requirements. Ensure IT systems in place are maintained and kept updated. Track shipments/Deliveries. Resolve problems concerning transportation, supplier collections, and refer to manager if and when required. Ensure carrier compliance with company policies and procedures for material transit and delivery. Effective communication, including writing, speaking and interpersonal communication. Quick critical thinking and problem-solving abilities. Excellent customer service and client relations skills. Best buy from various plant hire companies, plant items to support contracts team. Arrange deliveries/collections of plant items as directed by contracts team. Off hire plant with suppliers, monitor and report on live hires weekly to contracts team. Liaise with customers regarding delivery/collection of plant to sites. Experience Requirements Strong background in administration. Experience within a plant hire or transport role in an administrative capacity is desirable. Written and verbal communication skills. Experience utilising customer service skills via telephone. Diligence and mindfulness. Ability to a adapt to a consistently evolving workday. Company Benefits: 25 days per year (pro rata) plus 8 statutory bank holidays Contributory pension scheme We try our best to inform everyone on the status of their application. However, should you not hear back from us within 5 working days, you have unfortunately not been successful in your application for this position. No language contained within this advertisement is intended to unlawfully discriminate on the grounds of protected characteristics, under The Equality Act 2010. For live job updates direct to your newsfeed 'follow' our Facebook page at Equation Recruitment. Alternatively, visit (url removed) Equation Recruitment are an equal opportunities employer that operates as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Replying to this advert means that you provide us with authorisation to add you to our database for us to match and contact you for suitable vacancies.
Apr 26, 2024
Full time
Transport/Plant Hire Coordinator Post Title: Transport/Plant Hire Coordinator Transport/Plant Hire Coordinator Salary: 14.00 per hour Contract: Part Time - Permanent Working Hours: 9:30am-3:00pm, Monday to Friday (27.5 hours per week) Location: Buckingham Transport/Plant Hire Coordinator Role Summary As a Transport/Plant Hire Coordinator, you will be arranging, scheduling & monitoring material deliveries from Europe to UK sites. The position also will be involving hiring & monitoring plant items as required by Contracts Department to UK sites alongside monitoring trade, H&S certification, and booking renewal courses. Key Responsibilities Manage and co-ordinate arranging material transport with the company contracts team. Best buy from various transportation companies, transportation of materials into UK Sites. Plan and co-ordinate transport operations liaising with the company Contracts team, material suppliers, and transportation companies. Manage importation process with suppliers and transportation companies. Regular discussions with the company Project Director/Manager as any potential site issues arising. Monitor transport costs, and delivery times. Update and report on delivery, and dispatch requirements. Ensure IT systems in place are maintained and kept updated. Track shipments/Deliveries. Resolve problems concerning transportation, supplier collections, and refer to manager if and when required. Ensure carrier compliance with company policies and procedures for material transit and delivery. Effective communication, including writing, speaking and interpersonal communication. Quick critical thinking and problem-solving abilities. Excellent customer service and client relations skills. Best buy from various plant hire companies, plant items to support contracts team. Arrange deliveries/collections of plant items as directed by contracts team. Off hire plant with suppliers, monitor and report on live hires weekly to contracts team. Liaise with customers regarding delivery/collection of plant to sites. Experience Requirements Strong background in administration. Experience within a plant hire or transport role in an administrative capacity is desirable. Written and verbal communication skills. Experience utilising customer service skills via telephone. Diligence and mindfulness. Ability to a adapt to a consistently evolving workday. Company Benefits: 25 days per year (pro rata) plus 8 statutory bank holidays Contributory pension scheme We try our best to inform everyone on the status of their application. However, should you not hear back from us within 5 working days, you have unfortunately not been successful in your application for this position. No language contained within this advertisement is intended to unlawfully discriminate on the grounds of protected characteristics, under The Equality Act 2010. For live job updates direct to your newsfeed 'follow' our Facebook page at Equation Recruitment. Alternatively, visit (url removed) Equation Recruitment are an equal opportunities employer that operates as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Replying to this advert means that you provide us with authorisation to add you to our database for us to match and contact you for suitable vacancies.
A fantastic new role has arisen for a German and English speaking After Sales professional to join an established team within a Global organisation in Watford. 37.5 hours M-F salary 28 - 30k Hybrid role office and Home 3/2 This role, the "Account Coordinator" will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the client and our internal teams They will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place. The Account Coordinator will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction. Key Areas of Responsibility: Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, and handling transactional sales opportunities. Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth. Preparation and monitoring of service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business. Evaluate the customer's current service plan and provide recommendations based on the client's needs and suite of products. Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process Coordinate each department to deliver and exceed the requirement of the customer. Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections. Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio. Assess client needs and find creative solutions to assist and manage challenging customers' requests and escalation. Qualifications/ Experience: Proven customer service or business administration experience and ability to liaise with different contacts at all levels of the organisation. Strong customer service and interpersonal skills with the ability of dealing with and resolving conflict with internal and external clients. Excellent communication skills both verbal & written Fluency, at business level, both oral and written, in English and German is a requirement; any other European language is a definite advantage. Ability to present, communicate and leverage ideas to internal and external clients. Forward thinking and open to new processes/process improvements. Influence and change processes and procedures. Ability to work on own initiative and as part of a team (team spirit). Pro-active and flexible attitude. Advanced organizational skills and attention to detail. Time management and multitasking skills to handle multiple client requests at once. Ability to work under pressure and to tight deadlines. Ability to prioritise workload and manage time effectively. SAP, Salesforce, and MS Office experience preferred.
Apr 26, 2024
Full time
A fantastic new role has arisen for a German and English speaking After Sales professional to join an established team within a Global organisation in Watford. 37.5 hours M-F salary 28 - 30k Hybrid role office and Home 3/2 This role, the "Account Coordinator" will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the client and our internal teams They will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place. The Account Coordinator will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction. Key Areas of Responsibility: Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, and handling transactional sales opportunities. Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth. Preparation and monitoring of service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business. Evaluate the customer's current service plan and provide recommendations based on the client's needs and suite of products. Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process Coordinate each department to deliver and exceed the requirement of the customer. Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections. Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio. Assess client needs and find creative solutions to assist and manage challenging customers' requests and escalation. Qualifications/ Experience: Proven customer service or business administration experience and ability to liaise with different contacts at all levels of the organisation. Strong customer service and interpersonal skills with the ability of dealing with and resolving conflict with internal and external clients. Excellent communication skills both verbal & written Fluency, at business level, both oral and written, in English and German is a requirement; any other European language is a definite advantage. Ability to present, communicate and leverage ideas to internal and external clients. Forward thinking and open to new processes/process improvements. Influence and change processes and procedures. Ability to work on own initiative and as part of a team (team spirit). Pro-active and flexible attitude. Advanced organizational skills and attention to detail. Time management and multitasking skills to handle multiple client requests at once. Ability to work under pressure and to tight deadlines. Ability to prioritise workload and manage time effectively. SAP, Salesforce, and MS Office experience preferred.
FRENCH SELECTION UK French speaking Transport Specialist (Luxury) Logistics, Supply Chain, Export, Coordinator, Coordination, Quotation, Quote, Move, Moving, Insuring, Insurance, Consultation, Customer, B2C, B2B, Customer Service, Customer Care, Customer Advisor, Import, Sales support, Shipping, French, France, Supply, Suppliers, Transport, Transportation Location: Staplehurst, Kent Salary: around £30,000 pa depending on experienceRef: 5425F VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 5425FApplications submitted on our website will come to us in WORD format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a transport service provider to international clients Main duties: To offer bespoke services to international clients and act as a single point of contact for the coordination of transport services The Role: - Offering initial consultation with clients to understand their needs- Quoting moving services at competitive rates whilst maximising revenue opportunities- Booking move and liaising with approved suppliers and third parties (customs, partners, etc)- Handling enquiries, complaints and other aspects of customer service as required- Following up on the progress of shipments- Arranging insurance policies and dealing with claims when necessary- Helping with identifying sales leads when applicable The Candidate: - Fluent in French (Written & spoken) - Previous experience in Transports / Logistics desirable but not essential - IT Literate- Happy to make decisions and suggest coherent alternatives or solutions to unexpected issues- Excellent communication and interpersonal skills- Proactive and dynamic personality The Salary: around £30,000 pa depending on experience French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 23, 2024
Full time
FRENCH SELECTION UK French speaking Transport Specialist (Luxury) Logistics, Supply Chain, Export, Coordinator, Coordination, Quotation, Quote, Move, Moving, Insuring, Insurance, Consultation, Customer, B2C, B2B, Customer Service, Customer Care, Customer Advisor, Import, Sales support, Shipping, French, France, Supply, Suppliers, Transport, Transportation Location: Staplehurst, Kent Salary: around £30,000 pa depending on experienceRef: 5425F VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 5425FApplications submitted on our website will come to us in WORD format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a transport service provider to international clients Main duties: To offer bespoke services to international clients and act as a single point of contact for the coordination of transport services The Role: - Offering initial consultation with clients to understand their needs- Quoting moving services at competitive rates whilst maximising revenue opportunities- Booking move and liaising with approved suppliers and third parties (customs, partners, etc)- Handling enquiries, complaints and other aspects of customer service as required- Following up on the progress of shipments- Arranging insurance policies and dealing with claims when necessary- Helping with identifying sales leads when applicable The Candidate: - Fluent in French (Written & spoken) - Previous experience in Transports / Logistics desirable but not essential - IT Literate- Happy to make decisions and suggest coherent alternatives or solutions to unexpected issues- Excellent communication and interpersonal skills- Proactive and dynamic personality The Salary: around £30,000 pa depending on experience French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.