AJ Chambers are proud to be partnered with a leading Lexcel and CQS accredited law firm in the Cambridgeshire area as they look to hire a Practice Manager. In this role you will provide full support to the practice in terms of manahing the day to day running of the compliance, HR and factilities function of the firm. You will report directly to the Partners. Responsibilities Team Leader for the Accounts and Reception teams Involvement in the interviewing and selection process for new members of staff Onboarding and Offboarding of all staff members Day to day HR administration Employee Relations Production of Monthly Management Accounts Assisting with monthly payroll Attending and minute taking at the Monthly Partners Meetings Arranging, attending and minute taking at twice yearly Partners Conferences (occasionally but rarely out of office hours) Arranging the Annual Staff Conference Assisting with yearly renewals of Staff Benefits Assisting with yearly SAR audit Lead on Lexcel accreditation renewal applications Responsible for the SRA and CILEX Practice Certificate Renewals Assisting with CQS annual renewal (collation of data and documentation) Assisting with the PII renewals Liaising with bank and all other external stakeholders and third parties First Contact for Client Complaints Maintenance of Central Registers to meet requirements under SRA Codes of Conduct and Lexcel You'll Need: CIPD level 5 (or similar) 5 years + Practice Manager or Office Manager experience within a law firm What's on offer?: Competitive Salary 25 days Holiday Allowance (pro-rata) Birthday Holiday Time off for dependants (1 day per year) Pension Scheme Life Assurance Critical Illness Cover with EAP Eyecare at work scheme Subsidised Staff Social Events For more information on this role and similar opportunities, feel free to reach out directly to Dexter Brunt at AJ Chambers.
May 19, 2024
Full time
AJ Chambers are proud to be partnered with a leading Lexcel and CQS accredited law firm in the Cambridgeshire area as they look to hire a Practice Manager. In this role you will provide full support to the practice in terms of manahing the day to day running of the compliance, HR and factilities function of the firm. You will report directly to the Partners. Responsibilities Team Leader for the Accounts and Reception teams Involvement in the interviewing and selection process for new members of staff Onboarding and Offboarding of all staff members Day to day HR administration Employee Relations Production of Monthly Management Accounts Assisting with monthly payroll Attending and minute taking at the Monthly Partners Meetings Arranging, attending and minute taking at twice yearly Partners Conferences (occasionally but rarely out of office hours) Arranging the Annual Staff Conference Assisting with yearly renewals of Staff Benefits Assisting with yearly SAR audit Lead on Lexcel accreditation renewal applications Responsible for the SRA and CILEX Practice Certificate Renewals Assisting with CQS annual renewal (collation of data and documentation) Assisting with the PII renewals Liaising with bank and all other external stakeholders and third parties First Contact for Client Complaints Maintenance of Central Registers to meet requirements under SRA Codes of Conduct and Lexcel You'll Need: CIPD level 5 (or similar) 5 years + Practice Manager or Office Manager experience within a law firm What's on offer?: Competitive Salary 25 days Holiday Allowance (pro-rata) Birthday Holiday Time off for dependants (1 day per year) Pension Scheme Life Assurance Critical Illness Cover with EAP Eyecare at work scheme Subsidised Staff Social Events For more information on this role and similar opportunities, feel free to reach out directly to Dexter Brunt at AJ Chambers.
Swift Temps (North West) Ltd
Knaresborough, Yorkshire
Swift Placements are delighted to be working with a leading car finance company based in Harrogate who are dedicated to providing accessible and affordable financing solutions to individuals seeking to purchase vehicles. Due to a period of growth for the business our Harrogate based client are on the lookout for Administrators to join their expanding on a full-time permanent basis. The role: As an Administrator, you will play a pivotal role in assisting the sales team in achieving their goals by providing administrative and operational support throughout the sales process. Your primary responsibility will be to ensure a smooth and efficient experience for both the customers and sales representatives. The package: Monday to Friday Full time permanent position Location: Harrogate (Must be able to commute to Harrogate) Salary on offer: £23,000 basic OTE £28,000! 32 days annual leave including bank holidays. 12 months FREE gym membership Regular team social events throughout the year, company awards, length of service and much more! Continuous training throughout your career! Free parking on site Death in Service Key Responsibilities: The Administrator will assist the sales team in preparing and processing finance applications for customers. The Administrator will answer inbound calls in a timely manner and in line with the company's expectations. Keep account managers up to date with any sales progression. Coordinate closely with customers to gather required documentation and information. Liaise with financial institutions and underwriters to secure financing approvals. The Administrator will generate and review finance agreements and related documentation. Maintain accurate and up-to-date records of customer interactions and transactions. Provide timely and effective communication to customers regarding their application status. Support the sales team in managing incoming inquiries and scheduling appointments. Collaborate with internal departments such as operations and finance to streamline processes. Assist in resolving customer inquiries and concerns in a professional and courteous manner. Contribute to achieving sales targets and objectives through proactive support. Qualifications and Skills: Previous experience in a sales support or administrative role. Strong attention to detail and excellent organisational skills. Proficient computer skills, including experience with CRM software and Microsoft Office. Ability to work effectively in a fast-paced environment and prioritise tasks accordingly. Excellent communication and interpersonal skills. Knowledge of finance and lending practices is a plus. Proactive problem-solving abilities and a customer-focused mindset. An opportunity not to be missed! Apply today and contact Arsalan Mohammed at Swift Placements.
May 19, 2024
Full time
Swift Placements are delighted to be working with a leading car finance company based in Harrogate who are dedicated to providing accessible and affordable financing solutions to individuals seeking to purchase vehicles. Due to a period of growth for the business our Harrogate based client are on the lookout for Administrators to join their expanding on a full-time permanent basis. The role: As an Administrator, you will play a pivotal role in assisting the sales team in achieving their goals by providing administrative and operational support throughout the sales process. Your primary responsibility will be to ensure a smooth and efficient experience for both the customers and sales representatives. The package: Monday to Friday Full time permanent position Location: Harrogate (Must be able to commute to Harrogate) Salary on offer: £23,000 basic OTE £28,000! 32 days annual leave including bank holidays. 12 months FREE gym membership Regular team social events throughout the year, company awards, length of service and much more! Continuous training throughout your career! Free parking on site Death in Service Key Responsibilities: The Administrator will assist the sales team in preparing and processing finance applications for customers. The Administrator will answer inbound calls in a timely manner and in line with the company's expectations. Keep account managers up to date with any sales progression. Coordinate closely with customers to gather required documentation and information. Liaise with financial institutions and underwriters to secure financing approvals. The Administrator will generate and review finance agreements and related documentation. Maintain accurate and up-to-date records of customer interactions and transactions. Provide timely and effective communication to customers regarding their application status. Support the sales team in managing incoming inquiries and scheduling appointments. Collaborate with internal departments such as operations and finance to streamline processes. Assist in resolving customer inquiries and concerns in a professional and courteous manner. Contribute to achieving sales targets and objectives through proactive support. Qualifications and Skills: Previous experience in a sales support or administrative role. Strong attention to detail and excellent organisational skills. Proficient computer skills, including experience with CRM software and Microsoft Office. Ability to work effectively in a fast-paced environment and prioritise tasks accordingly. Excellent communication and interpersonal skills. Knowledge of finance and lending practices is a plus. Proactive problem-solving abilities and a customer-focused mindset. An opportunity not to be missed! Apply today and contact Arsalan Mohammed at Swift Placements.
Location: Cambridge Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours) Reporting to: General Manager Who are we? NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, 'Freedom at Work', and support to create, grow and enjoy running their businesses in our centres.We've been going from strength to strength for 25 years to cement our position as 'The Property Manager for the New Economy'. We're currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market. What are our values? Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are. What will you do? The Centre Operations Assistant primary responsibility is to deliver world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes.We want someone exceptional who can focus on: Customer Service Deliver outstanding service experience to all stakeholders Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal Proactively seek feedback and resolve customers queries at first touch Build relationships with customers through regular communication to ensure capture of any upselling opportunities Manage centre standards to the highest level Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking Oversee customer move ins smoothly and in line with customer requirements Ad hoc duties as and when required by the General Manager Commercial Ensure the capture of billing for all revenue Identify and upselling all NewFlex services Health & Safety To have a comprehensive understanding and ensure compliance with the NewFlex health and safety policy and processes Complete all iAuditor checks and resolve any issues within acceptable timeframes Management of the accident book and the reporting of all incidents, accidents and near misses. Compliance with RIDDOR Review and update as necessary the emergency evacuation procedures Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users Ensure all building related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner Arranging all annual mandatory H&S requirements for the centre and ensure certification is uploaded to the property portal in a timely manner Strict monitoring of contractors to ensure their working practices are in line with our policies and processes General administration and coordinating of contractors for planned works Compliance Ensure the centre operates in line with company policies, procedures and processes Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements Escalate identified issues and risks to the General Manager Working with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation. Validating customer identification to ensure adherence to AMLR policy Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy Training - Complete all mandatory training modules annually: -Data Protection AwarenessHealthy WorkingFire Safety PlusHealth & Safety Induction WhistleblowingCyber SecurityFraud PreventionAnti-Money Laundering Anti-Bribery Code of ConductUnconscious Bias Knowledge/Experience Previous customer service experience is essential Minimum Grade C in English and Maths (or equivalent) Confident user of Microsoft office 365 (Word, Excel and Outlook) Fire Marshal (Training provided) First Aid at Work Certificate (Training Provided) Key skills/behaviours required for this role: Planning and organising Building relationships Excellent communicator Resilient and embraces change Team player What will we offer you? £23,796 per annum 33 days Annual Leave (including Bank Holidays) Birthday Off Volunteering Days Discounted Private Medical Insurance Cover Life Assurance Income Protection Insurance Payroll Giving Cycle Scheme NEST Pension Scheme Employee Assistance Programme Annual Flu Jabs Eye Tests Training Support Package Enhanced Maternity, Adoption, Shared Parental and Paternity Pay Annual Professional Membership Subscription NewFlex is an equal opportunities employerThis vacancy will close once we have filled all available interview slots. We therefore highly recommend early applicationsREF-
May 19, 2024
Full time
Location: Cambridge Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours) Reporting to: General Manager Who are we? NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, 'Freedom at Work', and support to create, grow and enjoy running their businesses in our centres.We've been going from strength to strength for 25 years to cement our position as 'The Property Manager for the New Economy'. We're currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market. What are our values? Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are. What will you do? The Centre Operations Assistant primary responsibility is to deliver world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes.We want someone exceptional who can focus on: Customer Service Deliver outstanding service experience to all stakeholders Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal Proactively seek feedback and resolve customers queries at first touch Build relationships with customers through regular communication to ensure capture of any upselling opportunities Manage centre standards to the highest level Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking Oversee customer move ins smoothly and in line with customer requirements Ad hoc duties as and when required by the General Manager Commercial Ensure the capture of billing for all revenue Identify and upselling all NewFlex services Health & Safety To have a comprehensive understanding and ensure compliance with the NewFlex health and safety policy and processes Complete all iAuditor checks and resolve any issues within acceptable timeframes Management of the accident book and the reporting of all incidents, accidents and near misses. Compliance with RIDDOR Review and update as necessary the emergency evacuation procedures Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users Ensure all building related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner Arranging all annual mandatory H&S requirements for the centre and ensure certification is uploaded to the property portal in a timely manner Strict monitoring of contractors to ensure their working practices are in line with our policies and processes General administration and coordinating of contractors for planned works Compliance Ensure the centre operates in line with company policies, procedures and processes Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements Escalate identified issues and risks to the General Manager Working with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation. Validating customer identification to ensure adherence to AMLR policy Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy Training - Complete all mandatory training modules annually: -Data Protection AwarenessHealthy WorkingFire Safety PlusHealth & Safety Induction WhistleblowingCyber SecurityFraud PreventionAnti-Money Laundering Anti-Bribery Code of ConductUnconscious Bias Knowledge/Experience Previous customer service experience is essential Minimum Grade C in English and Maths (or equivalent) Confident user of Microsoft office 365 (Word, Excel and Outlook) Fire Marshal (Training provided) First Aid at Work Certificate (Training Provided) Key skills/behaviours required for this role: Planning and organising Building relationships Excellent communicator Resilient and embraces change Team player What will we offer you? £23,796 per annum 33 days Annual Leave (including Bank Holidays) Birthday Off Volunteering Days Discounted Private Medical Insurance Cover Life Assurance Income Protection Insurance Payroll Giving Cycle Scheme NEST Pension Scheme Employee Assistance Programme Annual Flu Jabs Eye Tests Training Support Package Enhanced Maternity, Adoption, Shared Parental and Paternity Pay Annual Professional Membership Subscription NewFlex is an equal opportunities employerThis vacancy will close once we have filled all available interview slots. We therefore highly recommend early applicationsREF-
We're on the lookout for an interim Head of People to manage our busy, but collaborative People team for a 9-12 month contract. This role will work closely with the business to design and deliver a people operations proposition that meets business, market and regulatory requirements and encourages a culture of high performance. As well as this, you'll partner with the European CEO and management teams to co-create and implement our most impactful people initiatives and strategic resolutions. Direct Reports: Head of Talent Learning & Development Manager People Partners x 2 About Assembly At Assembly, we help brands find the change to fuel business growth. We are an award-winning global brand performance agency, home to 1,600 talented people across 25 offices globally. We create unique data, technology and media solutions that enable faster and smarter problem solving and an inspired, collaborative workplace culture. At Assembly we embody three core values: Show Up - actively contribute to a space of personal and collective growth; Make Change - embrace obstacles as opportunities, taking intentional steps to drive positive change; and Win Well - approach success with integrity, responsibility, and a commitment to collaboration, understanding that the journey is as important as the destination. Together, we create an environment that fosters continuous learning, adaptability, and a shared passion for making a meaningful impact. Responsibilities : Generalist HR leadership duties covering People Operations, Talent Acquisition, Learning & Development and Reward. Oversee the current People Team and devise best strategic people projects. Work closely with the Finance Team on a monthly basis to manage budgets, overall costs Be responsible for benefits, brokerage and to oversees the payroll from an admin and processing perspective, Develop and maintain fair people policies reflecting our unique culture and ways of working. Evaluate the effectiveness of existing HR operations and policies. Responsible for DEI Devise an appropriate People Plan that aligns with business priorities and plans. Develop Risk and Retention planning based on feedback. Facilitate and implement key People initiatives, starting with a clear progression framework at company and employee level. Oversight on all aspects of People Management across the business, including day-to-day line manager coaching directly and via your team. Provide legal advice to resolve people issues professionally and ethically, consulting external advisors as required. Be an engaged member of the Executive Senior Team, taking part in key business decisions and contributing your ideas. Responsible for reporting and tracking of all people analytics Lead-from-the-front leader with willingness to roll up sleeves when needed A strong generalist background with experience of the full employee lifecycle and great understanding across the People function. Proven experience as Head of HR or similar senior HR role in 200+ person business. Confident knowledge of UK employment law and comfortable operating across all markets in Europe, include Germany, Spain, France and Poland Great communicator with strong EQ, both in 1:1 and in large groups. Direct in approach and comfortable challenging at all levels. Ability to use data and analytics to measure success and output. Aptitude in communication and presentation skills. Well-organised with excellent leadership qualities. Previous experience of providing input into company decision making and influencing at a senior level Our benefits include, 24 days holiday a year (increasing by 1 day/year to a max of 30 with every year of service), a day of birthday leave, early finish Fridays, pension, life assurance, enhanced parental leave and access to Perkbox. Equal opportunities Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Social and Environmental Responsibility At Assembly, we have a responsibility to bring impact into our every day. This means we must always look for ways in which to be conscious citizens in our roles to support society and environmental sustainability. We encourage employees to; be a conscious citizen by actively participating in our organisation's sustainability efforts, help us promote environmentally friendly practices within the workplace, collaborate with community organisations and stakeholders to support initiatives aligned with our company's values, participate in volunteer activities that benefit the community. Employees are also encouraged to make suggestions and evaluate our business practices to identify areas for improvement in social and environmental performance. Employees at Assembly demonstrate commitment to sustainability and inclusivity in their actions and behaviours.
May 19, 2024
Full time
We're on the lookout for an interim Head of People to manage our busy, but collaborative People team for a 9-12 month contract. This role will work closely with the business to design and deliver a people operations proposition that meets business, market and regulatory requirements and encourages a culture of high performance. As well as this, you'll partner with the European CEO and management teams to co-create and implement our most impactful people initiatives and strategic resolutions. Direct Reports: Head of Talent Learning & Development Manager People Partners x 2 About Assembly At Assembly, we help brands find the change to fuel business growth. We are an award-winning global brand performance agency, home to 1,600 talented people across 25 offices globally. We create unique data, technology and media solutions that enable faster and smarter problem solving and an inspired, collaborative workplace culture. At Assembly we embody three core values: Show Up - actively contribute to a space of personal and collective growth; Make Change - embrace obstacles as opportunities, taking intentional steps to drive positive change; and Win Well - approach success with integrity, responsibility, and a commitment to collaboration, understanding that the journey is as important as the destination. Together, we create an environment that fosters continuous learning, adaptability, and a shared passion for making a meaningful impact. Responsibilities : Generalist HR leadership duties covering People Operations, Talent Acquisition, Learning & Development and Reward. Oversee the current People Team and devise best strategic people projects. Work closely with the Finance Team on a monthly basis to manage budgets, overall costs Be responsible for benefits, brokerage and to oversees the payroll from an admin and processing perspective, Develop and maintain fair people policies reflecting our unique culture and ways of working. Evaluate the effectiveness of existing HR operations and policies. Responsible for DEI Devise an appropriate People Plan that aligns with business priorities and plans. Develop Risk and Retention planning based on feedback. Facilitate and implement key People initiatives, starting with a clear progression framework at company and employee level. Oversight on all aspects of People Management across the business, including day-to-day line manager coaching directly and via your team. Provide legal advice to resolve people issues professionally and ethically, consulting external advisors as required. Be an engaged member of the Executive Senior Team, taking part in key business decisions and contributing your ideas. Responsible for reporting and tracking of all people analytics Lead-from-the-front leader with willingness to roll up sleeves when needed A strong generalist background with experience of the full employee lifecycle and great understanding across the People function. Proven experience as Head of HR or similar senior HR role in 200+ person business. Confident knowledge of UK employment law and comfortable operating across all markets in Europe, include Germany, Spain, France and Poland Great communicator with strong EQ, both in 1:1 and in large groups. Direct in approach and comfortable challenging at all levels. Ability to use data and analytics to measure success and output. Aptitude in communication and presentation skills. Well-organised with excellent leadership qualities. Previous experience of providing input into company decision making and influencing at a senior level Our benefits include, 24 days holiday a year (increasing by 1 day/year to a max of 30 with every year of service), a day of birthday leave, early finish Fridays, pension, life assurance, enhanced parental leave and access to Perkbox. Equal opportunities Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Social and Environmental Responsibility At Assembly, we have a responsibility to bring impact into our every day. This means we must always look for ways in which to be conscious citizens in our roles to support society and environmental sustainability. We encourage employees to; be a conscious citizen by actively participating in our organisation's sustainability efforts, help us promote environmentally friendly practices within the workplace, collaborate with community organisations and stakeholders to support initiatives aligned with our company's values, participate in volunteer activities that benefit the community. Employees are also encouraged to make suggestions and evaluate our business practices to identify areas for improvement in social and environmental performance. Employees at Assembly demonstrate commitment to sustainability and inclusivity in their actions and behaviours.
I am looking for a qualified Agronomist or similar, with demonstrable experience operating in senior leadership to join an exciting, highly successful global business who can provide exceptional scope for you to not only grow professionally but also have a real impact on the future of the business. This renowned business has been operating for over 100 years globally, they are true experts in what they do! Despite having a substantial heritage, they pride themselves on being ahead of the curve, operating at the cutting edge of innovation, providing modern solutions to global productivity. In this role, you will draw upon your agricultural experience and entrepreneurial outlook to shape and drive the business forward, with responsibility for sales performance, merger and acquisitions and team growth. This business is made up of significant value accounts, you will need to be someone with a head for figures who still enjoys getting stuck in with high value key account management. The successful person will need: • FACTS, and ideally BASIS. • A strong, technical background in agronomy, with a particular focus on crop nutrition. • Demonstrable experience in senior leadership such as UK Sales Manager/ Commercial Manager/ General Manager/ Managing Director. • Experience in managing high value business, with a head for figures and an entrepreneurial outlook. As expected with a role of this level, you will be remunerated generously to include car allowance, bonus and benefits package. To find out more: Please call Lauren Holloway on / or email an up-to-date copy of your CV (In Word Format) to De Lacy Executive Recruitment will upload your CV to our database and retain some data about you to process your application. More information about our processing activities can be found at Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission. Please note that this advertisement is not a job description, and you should satisfy yourself about the full details at interview. De Lacy Executive Recruitment is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Information Commissioners Office. De Lacy Executive Recruitment complies with all relevant data protection legislation.
May 19, 2024
Full time
I am looking for a qualified Agronomist or similar, with demonstrable experience operating in senior leadership to join an exciting, highly successful global business who can provide exceptional scope for you to not only grow professionally but also have a real impact on the future of the business. This renowned business has been operating for over 100 years globally, they are true experts in what they do! Despite having a substantial heritage, they pride themselves on being ahead of the curve, operating at the cutting edge of innovation, providing modern solutions to global productivity. In this role, you will draw upon your agricultural experience and entrepreneurial outlook to shape and drive the business forward, with responsibility for sales performance, merger and acquisitions and team growth. This business is made up of significant value accounts, you will need to be someone with a head for figures who still enjoys getting stuck in with high value key account management. The successful person will need: • FACTS, and ideally BASIS. • A strong, technical background in agronomy, with a particular focus on crop nutrition. • Demonstrable experience in senior leadership such as UK Sales Manager/ Commercial Manager/ General Manager/ Managing Director. • Experience in managing high value business, with a head for figures and an entrepreneurial outlook. As expected with a role of this level, you will be remunerated generously to include car allowance, bonus and benefits package. To find out more: Please call Lauren Holloway on / or email an up-to-date copy of your CV (In Word Format) to De Lacy Executive Recruitment will upload your CV to our database and retain some data about you to process your application. More information about our processing activities can be found at Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission. Please note that this advertisement is not a job description, and you should satisfy yourself about the full details at interview. De Lacy Executive Recruitment is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Information Commissioners Office. De Lacy Executive Recruitment complies with all relevant data protection legislation.
Xeinadin Group - Top 20 Accountancy Firm - UK & Ireland Role: VAT & Cloud Accounting Manager Group Company: Meiring & Co Location: Hornby, Lancaster Who Are We? Xeinadin Group was established in 2019 when more than 100 successful, independent, business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It is our people who help drive our business forward, and we offer them future-focused career opportunities whilst supporting the individual specialisms. Our regional offices of over 1800 colleagues operate in collaboration across the Group, combining collective expertise to maximise our people's potential. As part of one Xeinadin, our colleagues are able to draw on expertise and support from across our UK, Ireland and central teams, as well as benefitting from being a part of their local communities. About the Role: Are you ready to take your career to the next level? We're on the lookout for a proactive VAT & Cloud Accounting Manager to join our team, based in Hornby, on a full-time basis. In this role, you will play a pivotal role in ensuring that all key departmental service and performance standards are met and that clients are completely satisfied with the quality of advice and service delivered. In addition to completing their own workload the post holder will be required to manage and be the main point of contact for a portfolio of clients, actively managing the day to day work of a small team to deliver a range of VAT and cloud accounting related activities according to current legislation and professional guidelines. The role requires a quality focussed individual who is organised and deadline driven with a high level of technical VAT knowledge and excellent communication skills. Key Responsibilities: Build good rapport with clients, with a clear understanding of client expectations and achieving high levels of client service Coordinate, supervise and prepare departmental work including bookkeeping, VAT return completion and draft management accounts for limited companies, partnerships and sole traders Ensure correct client documentation is received in a timely and efficient manner to ensure deadlines can be met Schedule and coordinate own tasks and those of team members to ensure completion of jobs to agreed timescales and within set budgets Review team files to ensure all standards, quality and compliance requirements are met and issues identified Give feedback on the quality and standard of work produced by junior team members and highlight areas for development Ensure self and team members follow all legal and statutory requirements and keep up to date with the latest changes to process, VAT legislation, rules and regulations Advise clients on the setting up and development of internal systems and controls, including implementation of suitable accounting software and integrations Assist clients with onboarding, training and ongoing ad hoc queries in relation to cloud accounting and VAT matters Communicate challenges, opportunities and ideas to Directors to improve the efficiency and effectiveness of the firm's service proposition and internal processes. Prepare, review and update relevant procedure notes and collaborate with colleagues to ensure knowledge is effectively shared Support delivery of the agreed operational KPI's Key Requirements: AAT Level 4 (or equivalent) desirable but not essential Extensive bookkeeping and cloud accounting experience within public practice together with a sound technical knowledge of VAT Additional Requirements: Integrity and confidentiality Excellent attention to detail with ability to prioritise, multi-task and maintain accuracy under pressure Well-developed interpersonal skills to build and maintain relationships with clients and colleagues Analytical and empathetic with ability to solve complex problems Excellent IT skills and enthusiasm to embrace new technologies and working practice Why Choose Us : Join a dynamic team at the forefront of the industry. Access comprehensive on-the-job training and career development opportunities. Engage with a diverse range of clients to expand your skill set. Enjoy a competitive benefits package. Join Our Team: At Xeinadin Group, we're not just a company - we're a thriving community of dedicated professionals committed to driving success. If you're ready to take your career to new heights and make a meaningful impact, seize this opportunity and send your application today.
May 19, 2024
Full time
Xeinadin Group - Top 20 Accountancy Firm - UK & Ireland Role: VAT & Cloud Accounting Manager Group Company: Meiring & Co Location: Hornby, Lancaster Who Are We? Xeinadin Group was established in 2019 when more than 100 successful, independent, business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It is our people who help drive our business forward, and we offer them future-focused career opportunities whilst supporting the individual specialisms. Our regional offices of over 1800 colleagues operate in collaboration across the Group, combining collective expertise to maximise our people's potential. As part of one Xeinadin, our colleagues are able to draw on expertise and support from across our UK, Ireland and central teams, as well as benefitting from being a part of their local communities. About the Role: Are you ready to take your career to the next level? We're on the lookout for a proactive VAT & Cloud Accounting Manager to join our team, based in Hornby, on a full-time basis. In this role, you will play a pivotal role in ensuring that all key departmental service and performance standards are met and that clients are completely satisfied with the quality of advice and service delivered. In addition to completing their own workload the post holder will be required to manage and be the main point of contact for a portfolio of clients, actively managing the day to day work of a small team to deliver a range of VAT and cloud accounting related activities according to current legislation and professional guidelines. The role requires a quality focussed individual who is organised and deadline driven with a high level of technical VAT knowledge and excellent communication skills. Key Responsibilities: Build good rapport with clients, with a clear understanding of client expectations and achieving high levels of client service Coordinate, supervise and prepare departmental work including bookkeeping, VAT return completion and draft management accounts for limited companies, partnerships and sole traders Ensure correct client documentation is received in a timely and efficient manner to ensure deadlines can be met Schedule and coordinate own tasks and those of team members to ensure completion of jobs to agreed timescales and within set budgets Review team files to ensure all standards, quality and compliance requirements are met and issues identified Give feedback on the quality and standard of work produced by junior team members and highlight areas for development Ensure self and team members follow all legal and statutory requirements and keep up to date with the latest changes to process, VAT legislation, rules and regulations Advise clients on the setting up and development of internal systems and controls, including implementation of suitable accounting software and integrations Assist clients with onboarding, training and ongoing ad hoc queries in relation to cloud accounting and VAT matters Communicate challenges, opportunities and ideas to Directors to improve the efficiency and effectiveness of the firm's service proposition and internal processes. Prepare, review and update relevant procedure notes and collaborate with colleagues to ensure knowledge is effectively shared Support delivery of the agreed operational KPI's Key Requirements: AAT Level 4 (or equivalent) desirable but not essential Extensive bookkeeping and cloud accounting experience within public practice together with a sound technical knowledge of VAT Additional Requirements: Integrity and confidentiality Excellent attention to detail with ability to prioritise, multi-task and maintain accuracy under pressure Well-developed interpersonal skills to build and maintain relationships with clients and colleagues Analytical and empathetic with ability to solve complex problems Excellent IT skills and enthusiasm to embrace new technologies and working practice Why Choose Us : Join a dynamic team at the forefront of the industry. Access comprehensive on-the-job training and career development opportunities. Engage with a diverse range of clients to expand your skill set. Enjoy a competitive benefits package. Join Our Team: At Xeinadin Group, we're not just a company - we're a thriving community of dedicated professionals committed to driving success. If you're ready to take your career to new heights and make a meaningful impact, seize this opportunity and send your application today.
Our client, Devon Council, is looking for an Fostering Independent Reviewing Officer ot join their team. Job purpose: Contribute to high quality fostering services through reviewing foster carers suitability to foster and terms of approval annually as required by the fostering regulations and with mind to the national minimum standards. The fostering independent reviewing officer will conduct foster carer annual reviews and high quality reports for Fostering Devon. Quality assurance of service provision, including case management records will be an intrinsic part of this role. Individuals will have the necessary understanding and experience of the role of fostering and the role of an independent reviewing officer. Main duties and responsibilities Chair foster carer annual reviews as required by the fostering regulations. Chair and minute annual reviews, ensuring all relevant information is shared and discussed. Information from a variety of sources should be incorporated, as stipulated by the fostering regulations and the organisation. Provide a clear summary of the meeting and recommended actions. Highlight areas of good practice and areas for development for both the foster carer and the organisation. Robustly review foster carers suitability to foster and capability to meet the needs of children, with consideration to their terms of approval. Provide a clear recommendation to the organisations decision makers and periodically to foster panel. Provide quality assurance of regulatory requirements and report findings. Provide analytical quarterly reports to the Agency decision maker identifying key findings and recommendations for service development. Work within the organisations practice standards, policies, procedures and guidance and associated timescales to promote efficient running of the service. Attend regular meetings with fostering managers to promote service development. Evidence an ability to practice in an inclusive way that recognises the positive contributions of diversity. Actively promote equality of opportunity. Prepare for and cooperate with internal quality assurance activity and regulatory inspections. Evidence innovation and appropriate challenge in a way that enhances skills and promotes reflection and creates change. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
May 19, 2024
Full time
Our client, Devon Council, is looking for an Fostering Independent Reviewing Officer ot join their team. Job purpose: Contribute to high quality fostering services through reviewing foster carers suitability to foster and terms of approval annually as required by the fostering regulations and with mind to the national minimum standards. The fostering independent reviewing officer will conduct foster carer annual reviews and high quality reports for Fostering Devon. Quality assurance of service provision, including case management records will be an intrinsic part of this role. Individuals will have the necessary understanding and experience of the role of fostering and the role of an independent reviewing officer. Main duties and responsibilities Chair foster carer annual reviews as required by the fostering regulations. Chair and minute annual reviews, ensuring all relevant information is shared and discussed. Information from a variety of sources should be incorporated, as stipulated by the fostering regulations and the organisation. Provide a clear summary of the meeting and recommended actions. Highlight areas of good practice and areas for development for both the foster carer and the organisation. Robustly review foster carers suitability to foster and capability to meet the needs of children, with consideration to their terms of approval. Provide a clear recommendation to the organisations decision makers and periodically to foster panel. Provide quality assurance of regulatory requirements and report findings. Provide analytical quarterly reports to the Agency decision maker identifying key findings and recommendations for service development. Work within the organisations practice standards, policies, procedures and guidance and associated timescales to promote efficient running of the service. Attend regular meetings with fostering managers to promote service development. Evidence an ability to practice in an inclusive way that recognises the positive contributions of diversity. Actively promote equality of opportunity. Prepare for and cooperate with internal quality assurance activity and regulatory inspections. Evidence innovation and appropriate challenge in a way that enhances skills and promotes reflection and creates change. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Procurement Manager - Professional Services (phone number removed) with progression to 44,000 + 10,000 annual market supplement Newcastle Jackson Hogg Procurement are delighted to be exclusively partnering with a leading higher education organisation in Newcastle on the appointment of a Procurement Manager for Professional Services to join their team on a full time and permanent basis. This role is offering 33,000 - 36,000 with progression to 44,000 but also comes with a 10,000 annual market supplement in addition the base salary. Working hours are 37 per week and hours worked are typically Monday to Friday 08:00-16:00 or 09:00-17:00 although flexibility can be offered on this. Benefits Hybrid working of 2-3 days per week working from home 30 days annual leave + bank hols + 4 days for christmas closure Discounted travel Health and wellbeing initatives Shopping discounts Competitive pension scheme The Role Proactively manage contracts and framework agreements within their portfolio of procurement projects through the full procurement life cycle of concept; requirements gathering; tendering; assessment; contract negotiation and award; in-contract escalation and resolution; and end of contract Provide an effective procurement service relating to all aspects of category management including development of appropriate category management strategies; performance measures; ensuring and reporting upon compliance with audit requirements, Public Procurement Regulations, value for money, and policies and procedures Lead the category and provide guidance to stakeholders across the business on operation of structured engagements and management plans for all suppliers of works, goods and services within the procurement category Negotiate and agree contractual terms and subsequently, sign contracts, commercial agreements and award contracts for the supply of works, goods and services Working with stakeholders, negotiate with suppliers to resolve procurement contract conflicts and disagreements to obtain the best possible resolution taking into account contractual responsibilities and potential legal repercussions Ensure that suppliers (and sub-contractors) are appointed on appropriate and proportionate terms and conditions cognisant of the risk profile of each contract. E.g., on a contract-by-contract basis consider appropriate insurance cover, data protection clauses, limits of liability, social value and modern slavery considerations Working with key internal and external stakeholders, recommend new and updated procedures related to best practice in procurement category management, to ensure they meet the requirements of both Effective engagement and representation with regional, national and international sector, category and related bodies to ensure the business' needs are reflected The Person/Specification Minimum 5 years experience in procurement A current and comprehensive understanding of contract law and Procurement Regulations Working knowledge of customs and excise procedures Demonstrable skills in procurement category management and project management Extensive experience in drafting and negotiating complex contractual documents Excellent oral and written communication skills Excellent inter-personal and negotiation skills Extensive experience of working to tight deadlines without supervision For more information, please contact Gemma Yeadon - Principal Consultant Procurement at Jackson Hogg.
May 19, 2024
Full time
Procurement Manager - Professional Services (phone number removed) with progression to 44,000 + 10,000 annual market supplement Newcastle Jackson Hogg Procurement are delighted to be exclusively partnering with a leading higher education organisation in Newcastle on the appointment of a Procurement Manager for Professional Services to join their team on a full time and permanent basis. This role is offering 33,000 - 36,000 with progression to 44,000 but also comes with a 10,000 annual market supplement in addition the base salary. Working hours are 37 per week and hours worked are typically Monday to Friday 08:00-16:00 or 09:00-17:00 although flexibility can be offered on this. Benefits Hybrid working of 2-3 days per week working from home 30 days annual leave + bank hols + 4 days for christmas closure Discounted travel Health and wellbeing initatives Shopping discounts Competitive pension scheme The Role Proactively manage contracts and framework agreements within their portfolio of procurement projects through the full procurement life cycle of concept; requirements gathering; tendering; assessment; contract negotiation and award; in-contract escalation and resolution; and end of contract Provide an effective procurement service relating to all aspects of category management including development of appropriate category management strategies; performance measures; ensuring and reporting upon compliance with audit requirements, Public Procurement Regulations, value for money, and policies and procedures Lead the category and provide guidance to stakeholders across the business on operation of structured engagements and management plans for all suppliers of works, goods and services within the procurement category Negotiate and agree contractual terms and subsequently, sign contracts, commercial agreements and award contracts for the supply of works, goods and services Working with stakeholders, negotiate with suppliers to resolve procurement contract conflicts and disagreements to obtain the best possible resolution taking into account contractual responsibilities and potential legal repercussions Ensure that suppliers (and sub-contractors) are appointed on appropriate and proportionate terms and conditions cognisant of the risk profile of each contract. E.g., on a contract-by-contract basis consider appropriate insurance cover, data protection clauses, limits of liability, social value and modern slavery considerations Working with key internal and external stakeholders, recommend new and updated procedures related to best practice in procurement category management, to ensure they meet the requirements of both Effective engagement and representation with regional, national and international sector, category and related bodies to ensure the business' needs are reflected The Person/Specification Minimum 5 years experience in procurement A current and comprehensive understanding of contract law and Procurement Regulations Working knowledge of customs and excise procedures Demonstrable skills in procurement category management and project management Extensive experience in drafting and negotiating complex contractual documents Excellent oral and written communication skills Excellent inter-personal and negotiation skills Extensive experience of working to tight deadlines without supervision For more information, please contact Gemma Yeadon - Principal Consultant Procurement at Jackson Hogg.
Do you have experience providing first-level technical support, and are you seeking a new job in Kenilworth? Jonathan Lee Recruitment is helping a market-leading wireless fire company find a full-time Technical Support Technician help the technical department supporting existing business needs that arise from the installation of our systems. This role is part of the Business Unit Directors samll team of 4 and will provide support to sales managers during site surveys. The role would suit a Fire Engineer who is looking for an office based role. As the Technical Support Technician, you will be responsible for providing direct first level assistance to customers for all front engineering, fault finding and general technical requirements. The role will provide first level assistance to customers in the field and remotely by trouble shooting and fact finding to solve problems related to the incorrect use of the products. The key duties and responsibilities in this Technical Support role, you can expect to take on some of the following: Conduct feasibility and point to point radio surveys in accordance with British and European codes of practice. Work closely with the Regional Sales team to support the business in minimizing technical issues. Cross functional collaboration with key areas of the business such as sales, customer services and product management. Supervise and organise technical assistance to customers, out in the field and remotely. Provide technical analysis of projects in cooperation with external specifiers. Be informed on fire security standards and make sure they are applied when offers are issued. Analyze devices returned from field with the help of technical instruments. To apply for this Wireless Fire Technical Support Technician position, your soft skills, expertise, and experience should include: Good technical and electronic knowledge Problem-solving and troubleshooting experience Ability to analyse and deal with customer queries over the phone The ability to work autonomously and build relationships in a team Previous experience in the wireless fire industry is an advantage Outstanding levels of communication and customer service skills If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with a salary of £28,000 and a wide range of benefits. If this full-time Wireless Fire Technical Support Technician job in Kenilworth motivates and inspires you, please apply with Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 19, 2024
Full time
Do you have experience providing first-level technical support, and are you seeking a new job in Kenilworth? Jonathan Lee Recruitment is helping a market-leading wireless fire company find a full-time Technical Support Technician help the technical department supporting existing business needs that arise from the installation of our systems. This role is part of the Business Unit Directors samll team of 4 and will provide support to sales managers during site surveys. The role would suit a Fire Engineer who is looking for an office based role. As the Technical Support Technician, you will be responsible for providing direct first level assistance to customers for all front engineering, fault finding and general technical requirements. The role will provide first level assistance to customers in the field and remotely by trouble shooting and fact finding to solve problems related to the incorrect use of the products. The key duties and responsibilities in this Technical Support role, you can expect to take on some of the following: Conduct feasibility and point to point radio surveys in accordance with British and European codes of practice. Work closely with the Regional Sales team to support the business in minimizing technical issues. Cross functional collaboration with key areas of the business such as sales, customer services and product management. Supervise and organise technical assistance to customers, out in the field and remotely. Provide technical analysis of projects in cooperation with external specifiers. Be informed on fire security standards and make sure they are applied when offers are issued. Analyze devices returned from field with the help of technical instruments. To apply for this Wireless Fire Technical Support Technician position, your soft skills, expertise, and experience should include: Good technical and electronic knowledge Problem-solving and troubleshooting experience Ability to analyse and deal with customer queries over the phone The ability to work autonomously and build relationships in a team Previous experience in the wireless fire industry is an advantage Outstanding levels of communication and customer service skills If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with a salary of £28,000 and a wide range of benefits. If this full-time Wireless Fire Technical Support Technician job in Kenilworth motivates and inspires you, please apply with Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
We have a great opportunity for an Assistant Site Manager to join our team within Vistry Cotswolds, at our site in Gloucester. As our Assistant Site Manager, you will help with the day-to-day delivery of site-based project or remedial work. You will assist in the control and delivery of construction projects to meet customer specifications (safety, quality, time, etc.) such that all risk, specification, and project objectives are met in full. You will assist and when required, deputise for the Site Manager to effectively motivate, support, and manage the site-based team to ensure that the required health, safety and environmental performance standards are achieved. To achieve the programme and quality requirements. To promote the importance of customer relationships to the site-based team to include directly employed and sub-contracted staff. Complete all relevant paperwork as required. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety Desirable NVQ Level 3-4 BTEC diploma in Building Construction or similar Valid Scaffold Inspection certificate Valid LOLER certificate Qualified to the required CIOB Grade applicable at the time in accordance with group policy Good working knowledge of Microsoft Word, Excel, Power Project and Asta Team plan Valid First Aid at Work Certificate Managing all aspects of the build process Up to date knowledge of Health and Safety obligations and building legislation More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Ensure just in time material flow to trades. Manage all staff on site to ensure adherence to the waste policy. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed. as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action. as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me. Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Thoroughly inspect and snag each plot prior to each key stage inspection carried out by the NHBC. Ensure all site staff are trained in and comply with the Customer Journey and the Company's customer service commitments. Ensure all plots have a customer care pass before obtaining CML prior to legal completion. Carry out service visits in accordance with the Customer Journey. Carry out pre-occupation checks on all properties prior to handover. Deliver home demonstrations to customers in their own home, ensuring that all instructions and warranties in relation to appliances and heating systems are available. Communicate customer satisfaction surveys to all site-based staff and ensure points raised are acted on. Arrange and attend effective site-based meetings with the Sales Team Leader and that the required information is available to enable the Sales Team Leader to update the customers. Action remedial items raised at home demonstrations. Ensure that all plots to be handed over have adequate and appropriate access, parking, street lighting and signage. Manage the recruitment and induction of new employees in line with Company best practice guide. Conduct half yearly and annual appraisals with staff and liaise with Group HR to address development needs. Meet with your team members to discuss their progress on a regular, but not less that quarterly basis. Manage disciplinary and grievance situations in line with Company policy with assistance from Group HR. Manage and report all absences in accordance with Company policy. Monitor the performance and effectiveness of direct reports. Train, develop and coach direct reports. Ensure that employees are not discriminated against or harassed or bullied at any time. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
May 19, 2024
Full time
We have a great opportunity for an Assistant Site Manager to join our team within Vistry Cotswolds, at our site in Gloucester. As our Assistant Site Manager, you will help with the day-to-day delivery of site-based project or remedial work. You will assist in the control and delivery of construction projects to meet customer specifications (safety, quality, time, etc.) such that all risk, specification, and project objectives are met in full. You will assist and when required, deputise for the Site Manager to effectively motivate, support, and manage the site-based team to ensure that the required health, safety and environmental performance standards are achieved. To achieve the programme and quality requirements. To promote the importance of customer relationships to the site-based team to include directly employed and sub-contracted staff. Complete all relevant paperwork as required. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety Desirable NVQ Level 3-4 BTEC diploma in Building Construction or similar Valid Scaffold Inspection certificate Valid LOLER certificate Qualified to the required CIOB Grade applicable at the time in accordance with group policy Good working knowledge of Microsoft Word, Excel, Power Project and Asta Team plan Valid First Aid at Work Certificate Managing all aspects of the build process Up to date knowledge of Health and Safety obligations and building legislation More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Ensure just in time material flow to trades. Manage all staff on site to ensure adherence to the waste policy. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed. as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action. as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me. Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Thoroughly inspect and snag each plot prior to each key stage inspection carried out by the NHBC. Ensure all site staff are trained in and comply with the Customer Journey and the Company's customer service commitments. Ensure all plots have a customer care pass before obtaining CML prior to legal completion. Carry out service visits in accordance with the Customer Journey. Carry out pre-occupation checks on all properties prior to handover. Deliver home demonstrations to customers in their own home, ensuring that all instructions and warranties in relation to appliances and heating systems are available. Communicate customer satisfaction surveys to all site-based staff and ensure points raised are acted on. Arrange and attend effective site-based meetings with the Sales Team Leader and that the required information is available to enable the Sales Team Leader to update the customers. Action remedial items raised at home demonstrations. Ensure that all plots to be handed over have adequate and appropriate access, parking, street lighting and signage. Manage the recruitment and induction of new employees in line with Company best practice guide. Conduct half yearly and annual appraisals with staff and liaise with Group HR to address development needs. Meet with your team members to discuss their progress on a regular, but not less that quarterly basis. Manage disciplinary and grievance situations in line with Company policy with assistance from Group HR. Manage and report all absences in accordance with Company policy. Monitor the performance and effectiveness of direct reports. Train, develop and coach direct reports. Ensure that employees are not discriminated against or harassed or bullied at any time. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Come and join us as a results driven Sales Assistant to deliver sales and exceed customer expectations as part of a hugely successful branch team. The role: As a Sales Assistant, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Sales Assistant role is customer facing, providing the best service on our trade counter and over the phone, maximising sales at every opportunity. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! Key Responsibilities: Supporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins. Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. Assisting with the general duties within the branch such as serving customers on the trade counter, telesales and ensuring the housekeeping standards are maintained both on the trade counter and warehousing. You may be required to take on general driving duties when required. You: As a Sales Assistant, you'll enjoy working within a team and have a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do. Ideally you'll have previous experience of selling or assisting customers with purchases. Us: From boilers to bathroom suites, tubing to towel rails and everything in between, we have all the products our customers need to complete the job. And we have all you need to build a successful career! With a network of more than 90 branches, PTS is ideally placed to meet the needs of customers, wherever they may be, and we offer a fast and efficient delivery service. PTS is also the sole supplier of key products and services to British Gas We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
May 19, 2024
Full time
Come and join us as a results driven Sales Assistant to deliver sales and exceed customer expectations as part of a hugely successful branch team. The role: As a Sales Assistant, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Sales Assistant role is customer facing, providing the best service on our trade counter and over the phone, maximising sales at every opportunity. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! Key Responsibilities: Supporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins. Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. Assisting with the general duties within the branch such as serving customers on the trade counter, telesales and ensuring the housekeeping standards are maintained both on the trade counter and warehousing. You may be required to take on general driving duties when required. You: As a Sales Assistant, you'll enjoy working within a team and have a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do. Ideally you'll have previous experience of selling or assisting customers with purchases. Us: From boilers to bathroom suites, tubing to towel rails and everything in between, we have all the products our customers need to complete the job. And we have all you need to build a successful career! With a network of more than 90 branches, PTS is ideally placed to meet the needs of customers, wherever they may be, and we offer a fast and efficient delivery service. PTS is also the sole supplier of key products and services to British Gas We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
We are looking for a dynamic communicator who has a passionate about shaping company culture and ensuring every employee feels connected to our business, our vision and our values. Have you a knack for story telling and a deep understanding of how to make complex concepts relatable and accessible to employees across a business, using a wide range of media that just hits that sweet spot? Can you be flexible, creative and able to navigate fast paced change, whilst collaborating and communicating effectively with all stakeholders? If the above sounds like you then we here at Buzz Bingo are looking for an experienced Internal Communications Manager to join our team on a full-time, permanent basis. We are offering a competitive salary of up to £50,00 plus a range of competitive benefits. Responsibilities: Create an effective internal communications strategy that keeps our people connected, engaged and excited about our business and journey ahead. Tactical delivery of our strategy through developing and managing internal communication plans, that support our company goals and initiatives, aligned to our values and are relatable and meaningful to all Colleagues across the business. Work collaboratively with our Marketing Team to ensure internal communication messages are consistent with external communication messages. Manage the internal communication response to crisis situations which affect business perception and reputation, working closely with Brand & Communications team so internal and external communications work together. Create engaging content for various internal communication channels, including emails, newsletters, intranet, communication and social media platforms. Liaise with department heads and stakeholders to gather information, plan and coordinate communications and ensure alignment of messaging. Be an active member of key projects to devise and deliver communication plans which ensures Colleagues are connected to what is happening. Manage and maintain our communications platform, ensuring it is up-to-date, user-friendly, and reflective of the company values and culture. Monitor and analyse internal communication metrics to measure effectiveness and make recommendations for improvement. Provide guidance and support to leadership teams in delivering effective communication to employees. Act as a liaison between different departments to facilitate cross-functional communication and collaboration. Stay up-to-date with industry trends and best practices in internal communications to continuously improve strategies and tactics. Handle sensitive or confidential information with discretion and professionalism. Plan and execute employee engagement initiatives, such as town hall meetings, regional gatherings and celebration events. Experience and Skills: Proven internal communications experience within a large organisation, with a track record of connecting employees to business strategy. Track record of developing digital frameworks, implementing and managing digital communication channels. Exceptional writing and story telling skills, with the ability to distill complex information in to clear and engaging messages. Good change management experience. Event management experience. Ability to collaborate effectively with cross-functional teams and build relationships at all levels of the organisation. Ability to challenge stakeholders, whilst maintaining effective relationships. Strong strategic thinking and problem-solving abilities with a desire to deliver communications plans to fruition. Experience developing CSR/ESG communication strategies. Bingo and leisure/retail experience is beneficial in this role. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Pension If you feel you meet the requirements and have the desired skills, please apply and we look forward to hearing from you!
May 19, 2024
Full time
We are looking for a dynamic communicator who has a passionate about shaping company culture and ensuring every employee feels connected to our business, our vision and our values. Have you a knack for story telling and a deep understanding of how to make complex concepts relatable and accessible to employees across a business, using a wide range of media that just hits that sweet spot? Can you be flexible, creative and able to navigate fast paced change, whilst collaborating and communicating effectively with all stakeholders? If the above sounds like you then we here at Buzz Bingo are looking for an experienced Internal Communications Manager to join our team on a full-time, permanent basis. We are offering a competitive salary of up to £50,00 plus a range of competitive benefits. Responsibilities: Create an effective internal communications strategy that keeps our people connected, engaged and excited about our business and journey ahead. Tactical delivery of our strategy through developing and managing internal communication plans, that support our company goals and initiatives, aligned to our values and are relatable and meaningful to all Colleagues across the business. Work collaboratively with our Marketing Team to ensure internal communication messages are consistent with external communication messages. Manage the internal communication response to crisis situations which affect business perception and reputation, working closely with Brand & Communications team so internal and external communications work together. Create engaging content for various internal communication channels, including emails, newsletters, intranet, communication and social media platforms. Liaise with department heads and stakeholders to gather information, plan and coordinate communications and ensure alignment of messaging. Be an active member of key projects to devise and deliver communication plans which ensures Colleagues are connected to what is happening. Manage and maintain our communications platform, ensuring it is up-to-date, user-friendly, and reflective of the company values and culture. Monitor and analyse internal communication metrics to measure effectiveness and make recommendations for improvement. Provide guidance and support to leadership teams in delivering effective communication to employees. Act as a liaison between different departments to facilitate cross-functional communication and collaboration. Stay up-to-date with industry trends and best practices in internal communications to continuously improve strategies and tactics. Handle sensitive or confidential information with discretion and professionalism. Plan and execute employee engagement initiatives, such as town hall meetings, regional gatherings and celebration events. Experience and Skills: Proven internal communications experience within a large organisation, with a track record of connecting employees to business strategy. Track record of developing digital frameworks, implementing and managing digital communication channels. Exceptional writing and story telling skills, with the ability to distill complex information in to clear and engaging messages. Good change management experience. Event management experience. Ability to collaborate effectively with cross-functional teams and build relationships at all levels of the organisation. Ability to challenge stakeholders, whilst maintaining effective relationships. Strong strategic thinking and problem-solving abilities with a desire to deliver communications plans to fruition. Experience developing CSR/ESG communication strategies. Bingo and leisure/retail experience is beneficial in this role. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Pension If you feel you meet the requirements and have the desired skills, please apply and we look forward to hearing from you!
HR Services Administrator - Fixed Term Contract We're growing and want you to be a part of our journey. The Employment, Policy and HR Services team provides both SME advisory and administrative HR services to the business which underpins our overall people strategy and vision. The team pro-actively manage our people operations and risk by: Managing HR processes to ensure seamless operations and compliance Having accountably for the HRIS and maintaining the integrity of employee data Actively managing the employee lifecycle Developing inclusive and forward-thinking policies Producing and reporting on metrics to identify trends Providing automated and self-service actions to increase efficiency and reduce cost As an HR Administrator, you will play a pivotal role in shaping our organisational success by providing confidential and pro-active administrative support across the full employee life cycle to the HR Central team, employees and performance managers. This role would be reporting into one of our HR managers and you will work closely with colleagues in the HR function and wider business to deliver excellent service to stakeholders across the business. This role is a fixed term contract for six months in our Belfast office. Key Responsibilities First point of contact for employees and performance managers with HR related queries by managing the Team's mailbox daily. This will include reviewing and triaging each query to the appropriate team member or internal team. Assist with the identification, development and implementation of process improvements. Ensure HR systems are updated and maintained with the latest employee information and conduct monthly audit checks to ensure integrity of data. Take responsibility and proactively manage the administration of our key HR processes across Joiners, Movers and Leavers including generation of offer letters and contracts, probation, onboarding of new employees and processing resignations. Support with the Northern Ireland Fair Monitoring Reporting. Assist with other administrative tasks for the HR Central team as required. This may include note taking at formal meetings. Key skills and experience Previous experience of working in an HR administrative role ideally within a People practice, and within a professional services environment (experience Sage People would be advantageous) Ability to prioritise a busy workload, working to tight deadlines whilst maintaining a high level of attention to detail and accuracy. Evidence of excellent planning, administration and organisational skills, with a flexible approach to managing tasks in order to meet changing and conflicting demands. Experience of inbox management and file management Drafting and reviewing of employment contracts An understanding of managing the visa process Evidence of working collaboratively as a team, maintaining good working relationships, and contributing to the team's overall performance. Evidence of excellent interpersonal and communication skills, with an ability to communicate clearly with a variety of internal and external stakeholders/audiences. Strong IT capabilities including MS Office (Outlook, Word and Excel) What's next? Click on 'apply' below and follow the simple application process online. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please let us know. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
May 19, 2024
Full time
HR Services Administrator - Fixed Term Contract We're growing and want you to be a part of our journey. The Employment, Policy and HR Services team provides both SME advisory and administrative HR services to the business which underpins our overall people strategy and vision. The team pro-actively manage our people operations and risk by: Managing HR processes to ensure seamless operations and compliance Having accountably for the HRIS and maintaining the integrity of employee data Actively managing the employee lifecycle Developing inclusive and forward-thinking policies Producing and reporting on metrics to identify trends Providing automated and self-service actions to increase efficiency and reduce cost As an HR Administrator, you will play a pivotal role in shaping our organisational success by providing confidential and pro-active administrative support across the full employee life cycle to the HR Central team, employees and performance managers. This role would be reporting into one of our HR managers and you will work closely with colleagues in the HR function and wider business to deliver excellent service to stakeholders across the business. This role is a fixed term contract for six months in our Belfast office. Key Responsibilities First point of contact for employees and performance managers with HR related queries by managing the Team's mailbox daily. This will include reviewing and triaging each query to the appropriate team member or internal team. Assist with the identification, development and implementation of process improvements. Ensure HR systems are updated and maintained with the latest employee information and conduct monthly audit checks to ensure integrity of data. Take responsibility and proactively manage the administration of our key HR processes across Joiners, Movers and Leavers including generation of offer letters and contracts, probation, onboarding of new employees and processing resignations. Support with the Northern Ireland Fair Monitoring Reporting. Assist with other administrative tasks for the HR Central team as required. This may include note taking at formal meetings. Key skills and experience Previous experience of working in an HR administrative role ideally within a People practice, and within a professional services environment (experience Sage People would be advantageous) Ability to prioritise a busy workload, working to tight deadlines whilst maintaining a high level of attention to detail and accuracy. Evidence of excellent planning, administration and organisational skills, with a flexible approach to managing tasks in order to meet changing and conflicting demands. Experience of inbox management and file management Drafting and reviewing of employment contracts An understanding of managing the visa process Evidence of working collaboratively as a team, maintaining good working relationships, and contributing to the team's overall performance. Evidence of excellent interpersonal and communication skills, with an ability to communicate clearly with a variety of internal and external stakeholders/audiences. Strong IT capabilities including MS Office (Outlook, Word and Excel) What's next? Click on 'apply' below and follow the simple application process online. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please let us know. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
Primary Details Time Type: Full time Worker Type: Employee The Opportunity Following sustained and continued growth plans, we are pleased to announce an exciting opportunity as an Account Managerwithin our London & Southeast Distribution Team on a fixed-term contract basis. As Account Manager, you will act as a business partner with assigned intermediaries in the region with the aim of profitably growing the business and meeting sales and growth targets across multiple UK product lines.? Your new role Assist with planning and implementing strategies to build and retain high value intermediaries to meet or exceed annual financial targets set. Participate in all relevant internal and external meetings to share and develop strategy, knowledge, and best practice. Maintain current knowledge of insurance guidelines and policy changes and modifications and recommending changes to Company policies and procedures where appropriate. Establish and develop relationships and promote company image with key clients and intermediaries. Review service and performance standards against expectations with intermediaries. Establish and develop good working relationships with internal stakeholders (HoT, UW) and be the broker's representative within QBE. Developing new business and new relationships with intermediaries to achieve agreed sales targets. Use a data-based approach to identify focal growth areas. Promotes QBE products and services via allocated channel. Manage the portfolio product mix for the allocated channel territory. Gathers market intelligence on competitors and competitor products. Develop, present, and negotiate intermediaries' requirements, and execute Account Approach plans. Contribute to the development and implementation of channel strategic plans. About you Ability to deliver on agreed business targets. Influencing and negotiation skills. Broad insurance industry knowledge and experience. Intermediary Distribution Product range knowledge. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Why QBE? At My Best? At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference.? In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.? At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include;? Employer of the Year 2022Winner - Insurance Insider? British Claims Awards 2022 Winner - InsurTech Award?
May 19, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee The Opportunity Following sustained and continued growth plans, we are pleased to announce an exciting opportunity as an Account Managerwithin our London & Southeast Distribution Team on a fixed-term contract basis. As Account Manager, you will act as a business partner with assigned intermediaries in the region with the aim of profitably growing the business and meeting sales and growth targets across multiple UK product lines.? Your new role Assist with planning and implementing strategies to build and retain high value intermediaries to meet or exceed annual financial targets set. Participate in all relevant internal and external meetings to share and develop strategy, knowledge, and best practice. Maintain current knowledge of insurance guidelines and policy changes and modifications and recommending changes to Company policies and procedures where appropriate. Establish and develop relationships and promote company image with key clients and intermediaries. Review service and performance standards against expectations with intermediaries. Establish and develop good working relationships with internal stakeholders (HoT, UW) and be the broker's representative within QBE. Developing new business and new relationships with intermediaries to achieve agreed sales targets. Use a data-based approach to identify focal growth areas. Promotes QBE products and services via allocated channel. Manage the portfolio product mix for the allocated channel territory. Gathers market intelligence on competitors and competitor products. Develop, present, and negotiate intermediaries' requirements, and execute Account Approach plans. Contribute to the development and implementation of channel strategic plans. About you Ability to deliver on agreed business targets. Influencing and negotiation skills. Broad insurance industry knowledge and experience. Intermediary Distribution Product range knowledge. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Why QBE? At My Best? At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference.? In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.? At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include;? Employer of the Year 2022Winner - Insurance Insider? British Claims Awards 2022 Winner - InsurTech Award?
Our People Services Team at Barchester Healthcare continually strive to enhance our employee experience and employee journey and offer excellent career choices and opportunities to progress. We are in the process of expanding our HR operation team and have a fantastic opportunity for a talented, driven individual to join our People Services Team as HR Advisor in our North division. Multi-site experience would be This is a remote role, however there will be a requirement to travel across our homes within the north division and to the company offices in Inverness as required. Within this newly created role you will work alongside the HR operations team within the north division to support the delivery of the company's people strategy, divisional people plan and operational people priorities. As the role will have a heavy ER bias you should have extensive experience within an HR advisory capacity and be able to Reporting in to the Senior HR Business Partner you will be responsible for working alongside the HR Business Partner's and the HR Coordinator team to provide expert HR advice, guidance and support to managers on all people related issues which will include areas such as employee relations, advising on best practice and adherence to policies and process, assisting with the delivery of key projects and supporting HRBP's with the delivery of training across the division. The role will also provide significant expertise in the management of sickness absence (both long and short term) across the division. You ll be working in an organisation with over 17,000 colleagues that has been awarded an outstanding rating by Best Companies, is in the top 20 Best Health & Social Care Companies to work for also one of the Top 25 Best Big Companies to work for in the UK. Barchester Healthcare is one of the UK s market leading healthcare providers being the third largest in the UK with over 250 nursing homes and hospitals across the country. With a successful new builds programme with 10 new build homes being built and opened. 4400
May 18, 2024
Full time
Our People Services Team at Barchester Healthcare continually strive to enhance our employee experience and employee journey and offer excellent career choices and opportunities to progress. We are in the process of expanding our HR operation team and have a fantastic opportunity for a talented, driven individual to join our People Services Team as HR Advisor in our North division. Multi-site experience would be This is a remote role, however there will be a requirement to travel across our homes within the north division and to the company offices in Inverness as required. Within this newly created role you will work alongside the HR operations team within the north division to support the delivery of the company's people strategy, divisional people plan and operational people priorities. As the role will have a heavy ER bias you should have extensive experience within an HR advisory capacity and be able to Reporting in to the Senior HR Business Partner you will be responsible for working alongside the HR Business Partner's and the HR Coordinator team to provide expert HR advice, guidance and support to managers on all people related issues which will include areas such as employee relations, advising on best practice and adherence to policies and process, assisting with the delivery of key projects and supporting HRBP's with the delivery of training across the division. The role will also provide significant expertise in the management of sickness absence (both long and short term) across the division. You ll be working in an organisation with over 17,000 colleagues that has been awarded an outstanding rating by Best Companies, is in the top 20 Best Health & Social Care Companies to work for also one of the Top 25 Best Big Companies to work for in the UK. Barchester Healthcare is one of the UK s market leading healthcare providers being the third largest in the UK with over 250 nursing homes and hospitals across the country. With a successful new builds programme with 10 new build homes being built and opened. 4400
Job Title: Dialler Manager Company: Evolution MoneyLocation: Manchester City CentreJob Type: Full-timeBasic Salary: up to 40K, OTE £50K About Us: Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions. The Role: As a Dialler Manager for Evolution Money you will play a pivotal role in managing staff and external relationships within digital aggregators. Your primary responsibility will be to ensure the efficient operation of our dialler system, optimising performance to maximise conversions and enhance customer experience. Responsibilities: Dialler Management Oversee the operation of our dialler system, ensuring its optimal functionality. Implement strategies to increase productivity and efficiency in outbound call campaigns. Monitor call queues and agent performance to identify areas for improvement. Regularly update and maintain dialler configurations to align with business objectives. Staff Management Lead and manage a team of dialler agents (Mortgage Support Advisors), providing guidance, coaching, and performance feedback. Develop training programs to enhance the skills and knowledge of dialler agents. Conduct regular performance reviews and set targets to drive individual and team performance. Foster a positive and supportive work environment to encourage productivity and motivation. External Relationship Management Build and maintain strong relationships with digital aggregators and third-party partners. Collaborate with external stakeholders to optimise lead generation and conversion processes. Stay updated on industry trends and competitor strategies within the digital aggregator space. Data Analysis & Reporting Utilise data analytics tools to track and analyse dialler performance metrics. Generate regular reports on key performance indicators (KPIs) and campaign outcomes. Identify trends, patterns, and areas for improvement based on data insights. Make data-driven recommendations to enhance dialler performance and campaign effectiveness. Qualifications (minimum): Proven experience in dialler management within the financial services industry, preferably in second charge mortgage lending. Strong understanding of digital aggregator platforms and lead generation processes. Excellent leadership and people management skills, with the ability to motivate and inspire teams. Exceptional communication and negotiation abilities, both verbal and written. Proficiency in data analysis and reporting, with experience using analytics tools. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Strong attention to detail and problem-solving skills. Here's what you'll get back: Up to 25 days' annual leave + Bank Holidays Your birthday off, every year! A healthcare cash plan A contributory pensions scheme, matched up to 5% Long Service Awards Cycle to work scheme Life Assurance Company Culture: Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork.We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it.If you need any support with completing this application, please contact us and we will be happy to assist. As a part of the Disability Confident Scheme, we offer interview to anyone with disability who meets the minimum criteria for the role.REF-
May 18, 2024
Full time
Job Title: Dialler Manager Company: Evolution MoneyLocation: Manchester City CentreJob Type: Full-timeBasic Salary: up to 40K, OTE £50K About Us: Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions. The Role: As a Dialler Manager for Evolution Money you will play a pivotal role in managing staff and external relationships within digital aggregators. Your primary responsibility will be to ensure the efficient operation of our dialler system, optimising performance to maximise conversions and enhance customer experience. Responsibilities: Dialler Management Oversee the operation of our dialler system, ensuring its optimal functionality. Implement strategies to increase productivity and efficiency in outbound call campaigns. Monitor call queues and agent performance to identify areas for improvement. Regularly update and maintain dialler configurations to align with business objectives. Staff Management Lead and manage a team of dialler agents (Mortgage Support Advisors), providing guidance, coaching, and performance feedback. Develop training programs to enhance the skills and knowledge of dialler agents. Conduct regular performance reviews and set targets to drive individual and team performance. Foster a positive and supportive work environment to encourage productivity and motivation. External Relationship Management Build and maintain strong relationships with digital aggregators and third-party partners. Collaborate with external stakeholders to optimise lead generation and conversion processes. Stay updated on industry trends and competitor strategies within the digital aggregator space. Data Analysis & Reporting Utilise data analytics tools to track and analyse dialler performance metrics. Generate regular reports on key performance indicators (KPIs) and campaign outcomes. Identify trends, patterns, and areas for improvement based on data insights. Make data-driven recommendations to enhance dialler performance and campaign effectiveness. Qualifications (minimum): Proven experience in dialler management within the financial services industry, preferably in second charge mortgage lending. Strong understanding of digital aggregator platforms and lead generation processes. Excellent leadership and people management skills, with the ability to motivate and inspire teams. Exceptional communication and negotiation abilities, both verbal and written. Proficiency in data analysis and reporting, with experience using analytics tools. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Strong attention to detail and problem-solving skills. Here's what you'll get back: Up to 25 days' annual leave + Bank Holidays Your birthday off, every year! A healthcare cash plan A contributory pensions scheme, matched up to 5% Long Service Awards Cycle to work scheme Life Assurance Company Culture: Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork.We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it.If you need any support with completing this application, please contact us and we will be happy to assist. As a part of the Disability Confident Scheme, we offer interview to anyone with disability who meets the minimum criteria for the role.REF-
Our People Services Team at Barchester Healthcare continually strive to enhance our employee experience and employee journey and offer excellent career choices and opportunities to progress. We are in the process of expanding our HR operation team and have a fantastic opportunity for a talented, driven individual to join our People Services Team as HR Advisor in our North division. Multi-site experience would be advantageous. Previous experience in an HR advisory role is essential. This is a remote role, however there will be a requirement to travel across our homes within the north division and to the company offices in Inverness as required. Within this newly created role you will work alongside the HR operations team within the north division to support the delivery of the company's people strategy, divisional people plan and operational people priorities. As the role will have a heavy ER bias you should have extensive experience within an HR advisory capacity and be able to demonstrate sound knowledge and awareness of employment law and legislation. Reporting in to the Senior HR Business Partner you will be responsible for working alongside the HR Business Partner's and the HR Coordinator team to provide expert HR advice, guidance and support to managers on all people related issues which will include areas such as employee relations, advising on best practice and adherence to policies and process, assisting with the delivery of key projects and supporting HRBP's with the delivery of training across the division. The role will also provide significant expertise in the management of sickness absence (both long and short term) across the division. You ll be working in an organisation with over 17,000 colleagues that has been awarded an outstanding rating by Best Companies, is in the top 20 Best Health & Social Care Companies to work for also one of the Top 25 Best Big Companies to work for in the UK. Barchester Healthcare is one of the UK s market leading healthcare providers being the third largest in the UK with over 250 nursing homes and hospitals across the country. With a successful new builds programme with 10 new build homes being built and opened. 4400
May 18, 2024
Full time
Our People Services Team at Barchester Healthcare continually strive to enhance our employee experience and employee journey and offer excellent career choices and opportunities to progress. We are in the process of expanding our HR operation team and have a fantastic opportunity for a talented, driven individual to join our People Services Team as HR Advisor in our North division. Multi-site experience would be advantageous. Previous experience in an HR advisory role is essential. This is a remote role, however there will be a requirement to travel across our homes within the north division and to the company offices in Inverness as required. Within this newly created role you will work alongside the HR operations team within the north division to support the delivery of the company's people strategy, divisional people plan and operational people priorities. As the role will have a heavy ER bias you should have extensive experience within an HR advisory capacity and be able to demonstrate sound knowledge and awareness of employment law and legislation. Reporting in to the Senior HR Business Partner you will be responsible for working alongside the HR Business Partner's and the HR Coordinator team to provide expert HR advice, guidance and support to managers on all people related issues which will include areas such as employee relations, advising on best practice and adherence to policies and process, assisting with the delivery of key projects and supporting HRBP's with the delivery of training across the division. The role will also provide significant expertise in the management of sickness absence (both long and short term) across the division. You ll be working in an organisation with over 17,000 colleagues that has been awarded an outstanding rating by Best Companies, is in the top 20 Best Health & Social Care Companies to work for also one of the Top 25 Best Big Companies to work for in the UK. Barchester Healthcare is one of the UK s market leading healthcare providers being the third largest in the UK with over 250 nursing homes and hospitals across the country. With a successful new builds programme with 10 new build homes being built and opened. 4400
Studio Assistant Salary: £30,000- £35,000 Based in Chelsea Office based role A contemporary boutique style service office is looking for a Studio Assistant to join their team in Chelsea. The role involves assisting in various areas such as marketing, IT, front desk and general administration. Looking for an individual with excellent communication skills and familiar in working in high end professional setting. This is a great opportunity for an experienced Office Coordinator / Studio Assistant that may have worked in a creative industry e.g. architects or interior design would be advantageous. Key duties: Ensure databases, including client details and IT records, are up to date Assist with end-of-month billing and produce reports Coordinate deliveries, greet visitors, and manage conference room bookings Provide coverage for receptionist duties during peak times or absences Upkeep of reception standard operating procedures Program Wi-Fi connections for new clients and troubleshoot connectivity issues. Assist with internet and telephone setup for clients Assisting in the development and maintenance of a marketing strategy for the Studios in collaboration with the Studios Manager Developing planning and running educational and social events in the Studios in collaboration with the Studios Manager Conduct viewings for potential clients and handle inquiries Marketing of units & coordinating moves of clients Monitoring and upkeep of lettings lists and licences for spaces. Handling potential and existing client queries on what is available Involvement with refurbishment projects. Updating website pages with unit availability/news pages/etc. Coordinating and writing blogs and postings Initiating and running postings to Instagram, Facebook. LinkedIn Update website content and manage social media accounts Create marketing materials using tools like Canva Experience Required: A multitasker with excellent organisational skills A min of 2 years administration experience A great communicator able to build and develop relationships with multiple tenants PC literate of MS Office including Word, Excel, PowerPoint and Outlook. An experienced Studio Assistant / Office Coordinator who has worked in the creative industry, e.g architects or interior design would be advantageous Experience of social media platforms as well as using Canva would be ideal Benefits: 20 days hols + closed Christmas week + BH. Increases up to 25 days for every year worked. Bonus dependant on individual performance Pension The opportunity to work in a modern and creative setting Hours: 00am - 5.45pm ( hours will vary when covering Reception: 8am-4.45pm or 9.30am-6.15pm ) Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
May 18, 2024
Full time
Studio Assistant Salary: £30,000- £35,000 Based in Chelsea Office based role A contemporary boutique style service office is looking for a Studio Assistant to join their team in Chelsea. The role involves assisting in various areas such as marketing, IT, front desk and general administration. Looking for an individual with excellent communication skills and familiar in working in high end professional setting. This is a great opportunity for an experienced Office Coordinator / Studio Assistant that may have worked in a creative industry e.g. architects or interior design would be advantageous. Key duties: Ensure databases, including client details and IT records, are up to date Assist with end-of-month billing and produce reports Coordinate deliveries, greet visitors, and manage conference room bookings Provide coverage for receptionist duties during peak times or absences Upkeep of reception standard operating procedures Program Wi-Fi connections for new clients and troubleshoot connectivity issues. Assist with internet and telephone setup for clients Assisting in the development and maintenance of a marketing strategy for the Studios in collaboration with the Studios Manager Developing planning and running educational and social events in the Studios in collaboration with the Studios Manager Conduct viewings for potential clients and handle inquiries Marketing of units & coordinating moves of clients Monitoring and upkeep of lettings lists and licences for spaces. Handling potential and existing client queries on what is available Involvement with refurbishment projects. Updating website pages with unit availability/news pages/etc. Coordinating and writing blogs and postings Initiating and running postings to Instagram, Facebook. LinkedIn Update website content and manage social media accounts Create marketing materials using tools like Canva Experience Required: A multitasker with excellent organisational skills A min of 2 years administration experience A great communicator able to build and develop relationships with multiple tenants PC literate of MS Office including Word, Excel, PowerPoint and Outlook. An experienced Studio Assistant / Office Coordinator who has worked in the creative industry, e.g architects or interior design would be advantageous Experience of social media platforms as well as using Canva would be ideal Benefits: 20 days hols + closed Christmas week + BH. Increases up to 25 days for every year worked. Bonus dependant on individual performance Pension The opportunity to work in a modern and creative setting Hours: 00am - 5.45pm ( hours will vary when covering Reception: 8am-4.45pm or 9.30am-6.15pm ) Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Call Centre Manager Suits Me Limited Office based, Manchester City Centre M3 2LF £35,500 per year + opportunity to earn good bonus. Benefits: 6 weeks paid holiday + bank holidays, performance bonus, company pension scheme. Exciting opportunities for career growth and advancement within the company. Job Type: full-time, permanent We are seeking an experienced and dynamic Call Centre Manager to join our team in Manchester City Centre. As a Call Centre Manager, you will be responsible for overseeing a team of inbound customer service representatives, ensuring the highest level of customer satisfaction while achieving company goals. Key Responsibilities: Manage the day-to-day operations of the call centre, including managing rotas, handling escalated customer calls, and ensuring smooth operations. Manage, motivate and inspire team members to consistently meet and exceed performance targets and KPIs. Lead the recruitment process for new team members, conducting interviews and selecting candidates who align with our company values and culture. Conduct regular performance appraisals and provide constructive feedback to team members to support their professional development. Handle disciplinary matters when necessary, ensuring fair and consistent enforcement of company policies and procedures. Collaborate with other departments to streamline processes and improve overall efficiency and customer satisfaction. Maintain a positive and inclusive work environment that fosters teamwork, creativity, and continuous improvement. About you: Proven experience in a call centre management role, preferably within a fast-paced environment. Strong leadership skills with the ability to inspire and motivate a team towards achieving common goals. Excellent communication and interpersonal skills, with the ability to effectively interact with team members and customers at all levels. Ability to handle escalated customer issues with empathy and professionalism, ensuring satisfactory resolution. Solid understanding of call centre operations and best practices, including workforce management and performance metrics. Experience in staff recruitment, training, and development. Proficiency in Microsoft Office Suite and call centre software applications. About Suits Me: Suits Me is an ethical and cutting edge fintech business based in a rural setting near Knutsford, Cheshire. We are an award-winning alternative banking solution with financial inclusion and equality of opportunity sitting at the heart of the business. Suits Me operates within both B2B and B2C sectors in the UK and is currently working towards European expansion. For our account holders, we offer an alternative to traditional bank accounts with a contactless Mastercard, a full range of features and cashback rewards. For businesses, Suits Me offers a payment solution providing the UK's only specialised client portal allowing recruiters and employers to open accounts for their employees and candidates within minutes. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we want to hear from you! Please submit your CV and cover letter detailing your relevant experience and why you are the ideal candidate for this position.
May 18, 2024
Full time
Call Centre Manager Suits Me Limited Office based, Manchester City Centre M3 2LF £35,500 per year + opportunity to earn good bonus. Benefits: 6 weeks paid holiday + bank holidays, performance bonus, company pension scheme. Exciting opportunities for career growth and advancement within the company. Job Type: full-time, permanent We are seeking an experienced and dynamic Call Centre Manager to join our team in Manchester City Centre. As a Call Centre Manager, you will be responsible for overseeing a team of inbound customer service representatives, ensuring the highest level of customer satisfaction while achieving company goals. Key Responsibilities: Manage the day-to-day operations of the call centre, including managing rotas, handling escalated customer calls, and ensuring smooth operations. Manage, motivate and inspire team members to consistently meet and exceed performance targets and KPIs. Lead the recruitment process for new team members, conducting interviews and selecting candidates who align with our company values and culture. Conduct regular performance appraisals and provide constructive feedback to team members to support their professional development. Handle disciplinary matters when necessary, ensuring fair and consistent enforcement of company policies and procedures. Collaborate with other departments to streamline processes and improve overall efficiency and customer satisfaction. Maintain a positive and inclusive work environment that fosters teamwork, creativity, and continuous improvement. About you: Proven experience in a call centre management role, preferably within a fast-paced environment. Strong leadership skills with the ability to inspire and motivate a team towards achieving common goals. Excellent communication and interpersonal skills, with the ability to effectively interact with team members and customers at all levels. Ability to handle escalated customer issues with empathy and professionalism, ensuring satisfactory resolution. Solid understanding of call centre operations and best practices, including workforce management and performance metrics. Experience in staff recruitment, training, and development. Proficiency in Microsoft Office Suite and call centre software applications. About Suits Me: Suits Me is an ethical and cutting edge fintech business based in a rural setting near Knutsford, Cheshire. We are an award-winning alternative banking solution with financial inclusion and equality of opportunity sitting at the heart of the business. Suits Me operates within both B2B and B2C sectors in the UK and is currently working towards European expansion. For our account holders, we offer an alternative to traditional bank accounts with a contactless Mastercard, a full range of features and cashback rewards. For businesses, Suits Me offers a payment solution providing the UK's only specialised client portal allowing recruiters and employers to open accounts for their employees and candidates within minutes. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we want to hear from you! Please submit your CV and cover letter detailing your relevant experience and why you are the ideal candidate for this position.
Purpose of the Job: To complete social care assessments and undertake casework of residents in the community and other care settings. To commission care services according to assessment outcomes and eligibility in relation to the Care Act. To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management. Main Responsibilities: To carry out home visits and consult with service users, carers, and relevant agencies and professionals. To alert the Registered Care Manager to any safeguarding concerns. To ensure assessments and support plans are carried out in a person-centered and outcome-focused way. To advise on the use of personal budgets and direct payments. Where appropriate, to assist customers to maximise their independence. To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user. To make any necessary arrangements for the implementation of changes in service provision. To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies. To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies. To maintain accurate case records and to prepare any required reports. To maintain accurate statistical data and the Department's computerized information system. To work within and contribute to the development of departmental and team procedures and policies. To participate in regular supervision and the Appraisal process and attend training as required. Attend and participate in relevant staff and service meetings. In all of the above to undertake practice in an anti-discriminatory and anti oppressive manner. Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group. To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law. Duties And Responsibilities Objectives To ensure that agreed quality assurance initiatives are implemented within the home. Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users. To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team. To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times. To manage the effective use of resources and maintain high levels of occupancy. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services. To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care. Leadership To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment. To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions. To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool. To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies. To develop a culture of continuous quality improvement using the framework of clinical governance. To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week. To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times. Take responsibility and accountability for the delivery of professional, competent and high-quality care. To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period. To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy. To ensure complaints and suggestions are positively actioned and dealt with correctly. To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year. To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's. Quality Assurance Systems. Care Practice To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation. Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned. To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met. To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary. To ensure the Service is compliant with DoLS legislation. To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs. To ensure the Service Users receive a pleasant nutritional diet. To ensure an active named nurse and key worker key worker system for all the Service Users. To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities. To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers. To conduct a pre-admission assessment for all potential Service Users. To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs. Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional. General Management To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time. To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times. To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users. Ensure that all annual leave requests are coordinated to prevent disruption in the Service. To control sickness absence by always conducting back-to-work interviews and correctly applying company policy. To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met. To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice. To participate in the recruitment, selection, and retention of staff. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service. Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed. To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security. To ensure the security and confidentially of records and information relating to the service. Ensure that staff hours are recorded and sent to payroll on time. . click apply for full job details
May 18, 2024
Full time
Purpose of the Job: To complete social care assessments and undertake casework of residents in the community and other care settings. To commission care services according to assessment outcomes and eligibility in relation to the Care Act. To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management. Main Responsibilities: To carry out home visits and consult with service users, carers, and relevant agencies and professionals. To alert the Registered Care Manager to any safeguarding concerns. To ensure assessments and support plans are carried out in a person-centered and outcome-focused way. To advise on the use of personal budgets and direct payments. Where appropriate, to assist customers to maximise their independence. To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user. To make any necessary arrangements for the implementation of changes in service provision. To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies. To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies. To maintain accurate case records and to prepare any required reports. To maintain accurate statistical data and the Department's computerized information system. To work within and contribute to the development of departmental and team procedures and policies. To participate in regular supervision and the Appraisal process and attend training as required. Attend and participate in relevant staff and service meetings. In all of the above to undertake practice in an anti-discriminatory and anti oppressive manner. Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group. To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law. Duties And Responsibilities Objectives To ensure that agreed quality assurance initiatives are implemented within the home. Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users. To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team. To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times. To manage the effective use of resources and maintain high levels of occupancy. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services. To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care. Leadership To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment. To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions. To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool. To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies. To develop a culture of continuous quality improvement using the framework of clinical governance. To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week. To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times. Take responsibility and accountability for the delivery of professional, competent and high-quality care. To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period. To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy. To ensure complaints and suggestions are positively actioned and dealt with correctly. To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year. To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's. Quality Assurance Systems. Care Practice To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation. Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned. To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met. To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary. To ensure the Service is compliant with DoLS legislation. To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs. To ensure the Service Users receive a pleasant nutritional diet. To ensure an active named nurse and key worker key worker system for all the Service Users. To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities. To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers. To conduct a pre-admission assessment for all potential Service Users. To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs. Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional. General Management To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time. To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times. To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users. Ensure that all annual leave requests are coordinated to prevent disruption in the Service. To control sickness absence by always conducting back-to-work interviews and correctly applying company policy. To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met. To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice. To participate in the recruitment, selection, and retention of staff. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service. Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed. To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security. To ensure the security and confidentially of records and information relating to the service. Ensure that staff hours are recorded and sent to payroll on time. . click apply for full job details