Sales Aftercare Assistant Location: Hybrid, Didsbury, Manchester Salary: £26,250 - £28,819 per annum 12 Month fixed term contract Full time / 35 hours per week Welcome to Gecko Homes, an integral part of the Southway Housing Trust family. Located in the heart of Didsbury in Manchester, we are committed to selling, renting, and managing homes across South Manchester and Cheshire East. We are dedicated to building communities our homeowners and tenants proudly call home. At Gecko, our team's commitment to our customers is at the heart of our success. We are friendly and approachable, and every team member is passionate about delivering exceptional service to new and existing customers. As part of our team, you will work alongside like-minded individuals who are dedicated to creating a positive experience for our customers. Whether that is a new enquiry about one of our homes or an existing customer who needs some support once they have moved in, we are always on hand to help. Joining us means being part of a local Housing Trust that is as committed to its employees' growth as it is to serving the community. At Gecko, you will grow your career in a setting that rewards dedication, supports ambition, and champions the collective effort of our team to make a difference. The Sales Aftercare Assistant will work within our Sales Team supporting the Aftercare Officer with managing all aspects of aftercare for new homeowners once they move in. Working alongside our Sales, Marketing and Development team the Aftercare Assistant will play a key role in ensuring our homeowners receive outstanding customer service once they have moved into their new homes. The role will include logging and monitoring defects and administering and coordinating appointments with our customers and main development contractors. The post will be hybrid working and travel to our other locations will be required. This post is a 12-month fixed term contract. Closing Date: 21 May 2024 Interview Date: w/c 27 May 2024 For an informal discussion please contact Christina Tattersall, Sales and Marketing Manager at or on . Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
May 22, 2024
Full time
Sales Aftercare Assistant Location: Hybrid, Didsbury, Manchester Salary: £26,250 - £28,819 per annum 12 Month fixed term contract Full time / 35 hours per week Welcome to Gecko Homes, an integral part of the Southway Housing Trust family. Located in the heart of Didsbury in Manchester, we are committed to selling, renting, and managing homes across South Manchester and Cheshire East. We are dedicated to building communities our homeowners and tenants proudly call home. At Gecko, our team's commitment to our customers is at the heart of our success. We are friendly and approachable, and every team member is passionate about delivering exceptional service to new and existing customers. As part of our team, you will work alongside like-minded individuals who are dedicated to creating a positive experience for our customers. Whether that is a new enquiry about one of our homes or an existing customer who needs some support once they have moved in, we are always on hand to help. Joining us means being part of a local Housing Trust that is as committed to its employees' growth as it is to serving the community. At Gecko, you will grow your career in a setting that rewards dedication, supports ambition, and champions the collective effort of our team to make a difference. The Sales Aftercare Assistant will work within our Sales Team supporting the Aftercare Officer with managing all aspects of aftercare for new homeowners once they move in. Working alongside our Sales, Marketing and Development team the Aftercare Assistant will play a key role in ensuring our homeowners receive outstanding customer service once they have moved into their new homes. The role will include logging and monitoring defects and administering and coordinating appointments with our customers and main development contractors. The post will be hybrid working and travel to our other locations will be required. This post is a 12-month fixed term contract. Closing Date: 21 May 2024 Interview Date: w/c 27 May 2024 For an informal discussion please contact Christina Tattersall, Sales and Marketing Manager at or on . Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Job Title: Benefits Assessment Officer Location: Remote Hourly Pay Rate: 18.45 Hours: 37 per week (Monday to Friday) Length of the contract: 3 Months Gi Group are now seeking to appoint an experienced Benefits Assessment Officer to our client based in Milton Keynes. Duties of the Benefits Assessment Officer Take action to ensure that applications for Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, Discretionary Council Tax Reduction, and Local Welfare Assistance are processed and paid promptly and correctly in accordance with legislation and procedures. Resolve to conclusion telephone, face-to-face, and written enquiries from residents of Milton Keynes, landlords, external agencies, and other departments. Provide advice about welfare assistance where applicable signpost customers to other agencies for help and support. Ensure that the Council Tax account information relating to the customer has the correct liability and if not, resolve any discrepancies that would affect the financial reward. Take or initiate action, as appropriate, to ensure that overpayments of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, and Discretionary Council Tax Reduction have effective recovery set or are identified as not being recoverable in line with policies and procedures and are recommended for write off. Role Criteria GCSE English and Maths Grade A to C or equivalent. Relevant assessment experience with Housing Benefit and Council Tax rebate. Experience of working with, understanding, and meeting the needs of customers. Proven aptitude for and experience working with numbers and financial calculations. Take responsibility for quality and completion of own work within standards. Flexible and willing to adapt to change in busy and demanding work environment. Experience of using NEC Northgate Revenues and Benefits and/or Capita Academy. Hiring Contact: Tiegan Clark Agency: Gi Group If you would like any further information about any vacancies before applying, please feel free to contact
May 22, 2024
Seasonal
Job Title: Benefits Assessment Officer Location: Remote Hourly Pay Rate: 18.45 Hours: 37 per week (Monday to Friday) Length of the contract: 3 Months Gi Group are now seeking to appoint an experienced Benefits Assessment Officer to our client based in Milton Keynes. Duties of the Benefits Assessment Officer Take action to ensure that applications for Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, Discretionary Council Tax Reduction, and Local Welfare Assistance are processed and paid promptly and correctly in accordance with legislation and procedures. Resolve to conclusion telephone, face-to-face, and written enquiries from residents of Milton Keynes, landlords, external agencies, and other departments. Provide advice about welfare assistance where applicable signpost customers to other agencies for help and support. Ensure that the Council Tax account information relating to the customer has the correct liability and if not, resolve any discrepancies that would affect the financial reward. Take or initiate action, as appropriate, to ensure that overpayments of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, and Discretionary Council Tax Reduction have effective recovery set or are identified as not being recoverable in line with policies and procedures and are recommended for write off. Role Criteria GCSE English and Maths Grade A to C or equivalent. Relevant assessment experience with Housing Benefit and Council Tax rebate. Experience of working with, understanding, and meeting the needs of customers. Proven aptitude for and experience working with numbers and financial calculations. Take responsibility for quality and completion of own work within standards. Flexible and willing to adapt to change in busy and demanding work environment. Experience of using NEC Northgate Revenues and Benefits and/or Capita Academy. Hiring Contact: Tiegan Clark Agency: Gi Group If you would like any further information about any vacancies before applying, please feel free to contact
Are you passionate about helping people? Join our team as an Accommodation Support Officer and support our participants with their housing needs. You ll work with a caseload of adult males within a custodial or community environment. In partnership with probation practitioners, you ll complete initial assessments to understand their specific needs, and then create tailored accommodation plans to meet this through an agreed number of interventions. This will include ensuring that the participants are aware of any decisions that affect them, plus informing them of their rights within the process. We need your excellent interpersonal skills to create and maintain effective professional relationships with both our participants and external stakeholders. We re looking for an excellent role model who can encourage positive changes in attitudes and behaviour. Our successful candidate will ideally have knowledge of homelessness legislation or experience working within the criminal justice sector. However, we appreciate that not everyone can tick every box, so long as you are engaging and comfortable working with a diverse range of people from a variety of backgrounds, we can provide on-site training and support to enable you to develop your knowledge and skills. This is a rewarding opportunity that will allow you to utilise your skills to influence, support and encourage others to maximise their potential and build a better future. In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £24,650 - £29,000 per annum (dependent on experience) with these great benefits: 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) 2 Volunteer Days Pension - 5% Employee 5% Employer Healthcare Cash Plan, incl. 3 x salary life assurance Annual salary review Refer a friend scheme Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Interested? There s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). Interventions Alliance is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. Location: Hybrid working, managing cases from HMP Five Wells. Travel around local area required when necessary to attend meetings and participant appointments. Hours: Full time, 37 hours per week (Mon-Fri) Contract: Permanent Closing Date: 28 May 2024 Key Responsibilities Manage a caseload of participants, producing personalised accommodation plans Carry out initial assessments, considering risk, situation and need Record progress and outcomes timely and accurately using case management system Maintain contact with participants, identifying any emerging risks and concerns Skills and Experience Experience or knowledge of Accommodation (incl. legislation) - desirable Highly effective interpersonal and communication skills both verbally and in writing Ability to establish and maintain effective working relationships Experience or knowledge of the work of the Criminal Justice System Good organisation skills and ability to meet deadlines INTERVENTIONS ALLIANCE is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including CFO Activity Hubs, Education, Training and Employment (ETE), Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless of their past choices or the challenges they face. We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into their local communities and address barriers to work. Interventions Alliance is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. You will be required to process a Disclosure and Barring Service (DBS) check. Seetec - Interventions Alliance supports the recruitment of ex-offenders and will not discriminate in any way. Our full policy statement of Ex-Offenders can be found on our website under About us Interventions Alliance is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
May 22, 2024
Full time
Are you passionate about helping people? Join our team as an Accommodation Support Officer and support our participants with their housing needs. You ll work with a caseload of adult males within a custodial or community environment. In partnership with probation practitioners, you ll complete initial assessments to understand their specific needs, and then create tailored accommodation plans to meet this through an agreed number of interventions. This will include ensuring that the participants are aware of any decisions that affect them, plus informing them of their rights within the process. We need your excellent interpersonal skills to create and maintain effective professional relationships with both our participants and external stakeholders. We re looking for an excellent role model who can encourage positive changes in attitudes and behaviour. Our successful candidate will ideally have knowledge of homelessness legislation or experience working within the criminal justice sector. However, we appreciate that not everyone can tick every box, so long as you are engaging and comfortable working with a diverse range of people from a variety of backgrounds, we can provide on-site training and support to enable you to develop your knowledge and skills. This is a rewarding opportunity that will allow you to utilise your skills to influence, support and encourage others to maximise their potential and build a better future. In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £24,650 - £29,000 per annum (dependent on experience) with these great benefits: 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) 2 Volunteer Days Pension - 5% Employee 5% Employer Healthcare Cash Plan, incl. 3 x salary life assurance Annual salary review Refer a friend scheme Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Interested? There s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). Interventions Alliance is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. Location: Hybrid working, managing cases from HMP Five Wells. Travel around local area required when necessary to attend meetings and participant appointments. Hours: Full time, 37 hours per week (Mon-Fri) Contract: Permanent Closing Date: 28 May 2024 Key Responsibilities Manage a caseload of participants, producing personalised accommodation plans Carry out initial assessments, considering risk, situation and need Record progress and outcomes timely and accurately using case management system Maintain contact with participants, identifying any emerging risks and concerns Skills and Experience Experience or knowledge of Accommodation (incl. legislation) - desirable Highly effective interpersonal and communication skills both verbally and in writing Ability to establish and maintain effective working relationships Experience or knowledge of the work of the Criminal Justice System Good organisation skills and ability to meet deadlines INTERVENTIONS ALLIANCE is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including CFO Activity Hubs, Education, Training and Employment (ETE), Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless of their past choices or the challenges they face. We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into their local communities and address barriers to work. Interventions Alliance is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. You will be required to process a Disclosure and Barring Service (DBS) check. Seetec - Interventions Alliance supports the recruitment of ex-offenders and will not discriminate in any way. Our full policy statement of Ex-Offenders can be found on our website under About us Interventions Alliance is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
A Housing Association is currently looking for a couple of Lettings & Housing Officer on a temporary basis for about 6 months. Key responsibilities are as follows Showing the applicants properties at planned viewings Assessing applicants documents following allocation Communicating with applicants regarding additional information required or outcome Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents needs Provide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately Welcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased and maintained Ensure that any anti-social behaviour issues are dealt with appropriately and quickly, liaising with the caseworker, patrol team and external agencies where necessary Use resident feedback to identify common issues and develop plans to meet their individual and neighbourhood needs, thus improving their satisfaction levels Encourage and support residents to improve their involvement in their homes and local communities Ensure properties are maintained in a good condition by diagnosing, ordering and managing necessary repairs. Seek appropriate support from surveyors, specialist contractors and the asset management team, where necessary; and take overall responsibility for ensuring repairs are delivered quickly, effectively, economically and to the residents satisfaction Ensure communal areas and neighbourhoods are clean, safe and well maintained by working with the estate contact manager, contractors, caretakers or cleaners as required. You may be asked to manage cleaners or caretakers as part of your role Manage the work of the handyman and contractors that you engage and seek feedback on their work upon completion, feeding back to the contract management team Look at Locator to identify transfer opportunities for your residents, manage mutual exchange requests and discuss and assist with transfer applications To work to ensure the gas compliance performance for the patch is always maximised and to ensure access is obtained within the required timescales To be involved in resident consultation on cyclical maintenance and decent homes work, and to take the lead in dealing with any issues or complaints relating to such works, in consultation with Asset Management. Effectively manage the income and expenditure for all properties on your patch Manage and monitor a repairs budget ensuring you work within financial regulations and get best value from our contractors Collect rent and manage rent accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate Calculate housing benefit entitlement for new residents and ensure residents have access to good benefit and debt advice PAYE £20 Umbrella circa £26 Essential requirements Must have a background in Lettings Must have a driving licence Must be immediately available or on a short notice period Excellent communicator
May 22, 2024
Seasonal
A Housing Association is currently looking for a couple of Lettings & Housing Officer on a temporary basis for about 6 months. Key responsibilities are as follows Showing the applicants properties at planned viewings Assessing applicants documents following allocation Communicating with applicants regarding additional information required or outcome Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents needs Provide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately Welcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased and maintained Ensure that any anti-social behaviour issues are dealt with appropriately and quickly, liaising with the caseworker, patrol team and external agencies where necessary Use resident feedback to identify common issues and develop plans to meet their individual and neighbourhood needs, thus improving their satisfaction levels Encourage and support residents to improve their involvement in their homes and local communities Ensure properties are maintained in a good condition by diagnosing, ordering and managing necessary repairs. Seek appropriate support from surveyors, specialist contractors and the asset management team, where necessary; and take overall responsibility for ensuring repairs are delivered quickly, effectively, economically and to the residents satisfaction Ensure communal areas and neighbourhoods are clean, safe and well maintained by working with the estate contact manager, contractors, caretakers or cleaners as required. You may be asked to manage cleaners or caretakers as part of your role Manage the work of the handyman and contractors that you engage and seek feedback on their work upon completion, feeding back to the contract management team Look at Locator to identify transfer opportunities for your residents, manage mutual exchange requests and discuss and assist with transfer applications To work to ensure the gas compliance performance for the patch is always maximised and to ensure access is obtained within the required timescales To be involved in resident consultation on cyclical maintenance and decent homes work, and to take the lead in dealing with any issues or complaints relating to such works, in consultation with Asset Management. Effectively manage the income and expenditure for all properties on your patch Manage and monitor a repairs budget ensuring you work within financial regulations and get best value from our contractors Collect rent and manage rent accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate Calculate housing benefit entitlement for new residents and ensure residents have access to good benefit and debt advice PAYE £20 Umbrella circa £26 Essential requirements Must have a background in Lettings Must have a driving licence Must be immediately available or on a short notice period Excellent communicator
Age UK North Tyneside
North Shields, Tyne And Wear
Age UK North Tyneside is an ambitious and values driven organisation working to make more of life for people in later life. We continue to develop and seek new opportunities which includes investing in our domiciliary care and housing companies as well as expanding our charitable services. This is an excellent opportunity for a confident and dynamic professional to undertake a new pivotal and challenging role within the organisation. We are looking for an experienced professional to oversee the design, enhancement, implementation, reporting, and oversight of the Group s performance, including finance, operations, quality and compliance. Reporting to the Group Chief Executive you will be joining a dedicating and caring Senior Leadership Team. The Group Chief Finance & Operating Officer will be instrumental to driving up standards and embed an effective performance culture. You must be able to demonstrate a proven track record in senior leadership. As an effective role model, you must demonstrate that you can work within and support the culture and value base of a high achieving and diverse organisation. You will, alongside the Group Chief Executive, ensure excellent communication with the Group s Board of Trustees and Boards of Directors. You will be expected to deputise for the Group Chief Executive as appropriate. How to apply: You can request further information and an Application Pack from our HR Team with the email provided on our website. Age UK North Tyneside are proud to be part of the Disability Confident Scheme which demonstrates our commitments regarding recruitment, training, retention, consultation and disability awareness. We recruit the most suitable individuals for each vacancy regardless of sex, sexuality, race, religion, ethnicity, disability, gender, marital status, social or economic background or caring responsibilities. Closing date for applications: 14 June 2024 Only those candidates who have been shortlisted will be contacted for an initial Selection Day on 26 June 2024.
May 22, 2024
Full time
Age UK North Tyneside is an ambitious and values driven organisation working to make more of life for people in later life. We continue to develop and seek new opportunities which includes investing in our domiciliary care and housing companies as well as expanding our charitable services. This is an excellent opportunity for a confident and dynamic professional to undertake a new pivotal and challenging role within the organisation. We are looking for an experienced professional to oversee the design, enhancement, implementation, reporting, and oversight of the Group s performance, including finance, operations, quality and compliance. Reporting to the Group Chief Executive you will be joining a dedicating and caring Senior Leadership Team. The Group Chief Finance & Operating Officer will be instrumental to driving up standards and embed an effective performance culture. You must be able to demonstrate a proven track record in senior leadership. As an effective role model, you must demonstrate that you can work within and support the culture and value base of a high achieving and diverse organisation. You will, alongside the Group Chief Executive, ensure excellent communication with the Group s Board of Trustees and Boards of Directors. You will be expected to deputise for the Group Chief Executive as appropriate. How to apply: You can request further information and an Application Pack from our HR Team with the email provided on our website. Age UK North Tyneside are proud to be part of the Disability Confident Scheme which demonstrates our commitments regarding recruitment, training, retention, consultation and disability awareness. We recruit the most suitable individuals for each vacancy regardless of sex, sexuality, race, religion, ethnicity, disability, gender, marital status, social or economic background or caring responsibilities. Closing date for applications: 14 June 2024 Only those candidates who have been shortlisted will be contacted for an initial Selection Day on 26 June 2024.
Senior Lawyer Newham Housing and Litigation department £45 per hour Contract Full Time: Duties/Responsibilities: To support the Principal Lawyer and Legal Services management team in the provision of strategic, high level legal advice to the Client, Members and Officers, and support the provision of legal solutions in Housing and Litigation and related areas to enable the Client to progress with corporate goals. To lead and manage a team in a shared back office support service. The team will include lawyers, legal officers and support staff, and the Senior Lawyer will support the Team Leader in the delivery of a portfolio of high quality, solution focused legal work in more than one discipline and across multiple sites, to customers in different organisations. To support the Principal Lawyer in meeting the strategic aims of the Legal Services department. To build positive relationships with customers, assisting the Principal Lawyer in the role as relationship manager, and developing and marketing new and innovative solutions To support the Principal Lawyer in developing ways of maximising and improving income generation and ,identifying savings Knowledge of local government powers and duties and at least one of the following areas of law, procurement & contract, Housing and Civil Litigation, development. Housing and Litigation and related areas A qualified solicitor or barrister holding a practicing certificate. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
May 22, 2024
Contractor
Senior Lawyer Newham Housing and Litigation department £45 per hour Contract Full Time: Duties/Responsibilities: To support the Principal Lawyer and Legal Services management team in the provision of strategic, high level legal advice to the Client, Members and Officers, and support the provision of legal solutions in Housing and Litigation and related areas to enable the Client to progress with corporate goals. To lead and manage a team in a shared back office support service. The team will include lawyers, legal officers and support staff, and the Senior Lawyer will support the Team Leader in the delivery of a portfolio of high quality, solution focused legal work in more than one discipline and across multiple sites, to customers in different organisations. To support the Principal Lawyer in meeting the strategic aims of the Legal Services department. To build positive relationships with customers, assisting the Principal Lawyer in the role as relationship manager, and developing and marketing new and innovative solutions To support the Principal Lawyer in developing ways of maximising and improving income generation and ,identifying savings Knowledge of local government powers and duties and at least one of the following areas of law, procurement & contract, Housing and Civil Litigation, development. Housing and Litigation and related areas A qualified solicitor or barrister holding a practicing certificate. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Are you passionate about delivering outstanding services for customers? Are you looking for a new challenge? Do you like to make a difference? If this sounds like you, this could be your perfect role. We are a not-for-profit housing association dedicated to offering quality and affordable homes in the North of England. With a portfolio of 5,000+ homes, we currently house 7,000+ customers across the North West, North East, Yorkshire and Derbyshire. We re looking for someone who will be able to assist our customers with: Exceptional customer experience through multi-contact channels. Resolving queries at the first point of contact taking full ownership with a solutions focused approach. Moving in and moving out, choice-based lettings, nomination agreement, leasehold related enquiries, anti-social behaviour and other tenancy matters. Repairs, complaints, customer support, general administration. Rent payments, arears, money advise. Optimising the use of technology and systems, contributing to process and service reviews, identifying efficiency savings and service improvements. Maintaining timely records of all customer contacts, queries, and actions on JJH s housing management system. So now you ve heard a bit about what you ll do, let us tell you a bit about the team - it s important to know who you might be working with, right? Our Team We are a close-knit team of 11based at our great innovation Hub in Cheadle. We re led by Lisa our Customer Operations Lead and as well as providing support to the organisation and our customers, we support each other too. We work hard but we also like to have fun! About You Ideally, we re looking for someone who: Is a great communicator who puts customers at the heart of everything you do. Has experience of delivering exceptional customer service. Has experience of resolving customer queries at first point of contact. Will show empathy and understand the sensitive nature of the issues being dealt with and work effectively within a team. Is experienced in a wide range of multimedia channels and systems. Leasehold experience would be a fantastic bonus. You ll be comfortable working with colleagues across the business in an environment focused on continuous improvement and digital innovation. If you think you ve got most of what we are looking for, but not everything, we d still love to hear from you. And the benefits of working for us? We work in an agile way, you can work from home as well as your main place of work, as long as our customers are put first. You ll also have a degree of flexibility, so you can attend the important things in life, we will work with you to be flexible. We offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years service. We can offer you a 35-hour working week, an enhanced 5% employer contribution pension scheme and a recognition scheme with both financial and non-financial rewards such as gift vouchers, early finishes or even a later start. You may have seen or heard of the exciting news that we have recently joined Sanctuary Housing as a subsidiary. Sanctuary are one of the largest housing associations in the country and like Johnnie Johnson has been in operation for over 50 years and have over 120,000 homes. We have introduced a condensed 4.5 day working week for colleagues, which means our offices close, and we finish working at 1pm on a Friday. We believe this is a great extension to our already flexible My Lifestyle approach. This way of working has been endorsed by Sanctuary and will continue until we are fully integrated into their organisation, at which point Sanctuary will review this way of working. We understand how important having a safe, affordable and comfortable home is, and the difference it can make. We pride ourselves on ensuring our properties support and help people live well and independently for longer. Our mission is to help all our customers to live longer and live better, in a place that they are proud to call home. Why don t you visit our careers site to find out more about us, the role and what we can offer you. We reserve the right to bring the closing date forward should we get enough quality applications.
May 22, 2024
Full time
Are you passionate about delivering outstanding services for customers? Are you looking for a new challenge? Do you like to make a difference? If this sounds like you, this could be your perfect role. We are a not-for-profit housing association dedicated to offering quality and affordable homes in the North of England. With a portfolio of 5,000+ homes, we currently house 7,000+ customers across the North West, North East, Yorkshire and Derbyshire. We re looking for someone who will be able to assist our customers with: Exceptional customer experience through multi-contact channels. Resolving queries at the first point of contact taking full ownership with a solutions focused approach. Moving in and moving out, choice-based lettings, nomination agreement, leasehold related enquiries, anti-social behaviour and other tenancy matters. Repairs, complaints, customer support, general administration. Rent payments, arears, money advise. Optimising the use of technology and systems, contributing to process and service reviews, identifying efficiency savings and service improvements. Maintaining timely records of all customer contacts, queries, and actions on JJH s housing management system. So now you ve heard a bit about what you ll do, let us tell you a bit about the team - it s important to know who you might be working with, right? Our Team We are a close-knit team of 11based at our great innovation Hub in Cheadle. We re led by Lisa our Customer Operations Lead and as well as providing support to the organisation and our customers, we support each other too. We work hard but we also like to have fun! About You Ideally, we re looking for someone who: Is a great communicator who puts customers at the heart of everything you do. Has experience of delivering exceptional customer service. Has experience of resolving customer queries at first point of contact. Will show empathy and understand the sensitive nature of the issues being dealt with and work effectively within a team. Is experienced in a wide range of multimedia channels and systems. Leasehold experience would be a fantastic bonus. You ll be comfortable working with colleagues across the business in an environment focused on continuous improvement and digital innovation. If you think you ve got most of what we are looking for, but not everything, we d still love to hear from you. And the benefits of working for us? We work in an agile way, you can work from home as well as your main place of work, as long as our customers are put first. You ll also have a degree of flexibility, so you can attend the important things in life, we will work with you to be flexible. We offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years service. We can offer you a 35-hour working week, an enhanced 5% employer contribution pension scheme and a recognition scheme with both financial and non-financial rewards such as gift vouchers, early finishes or even a later start. You may have seen or heard of the exciting news that we have recently joined Sanctuary Housing as a subsidiary. Sanctuary are one of the largest housing associations in the country and like Johnnie Johnson has been in operation for over 50 years and have over 120,000 homes. We have introduced a condensed 4.5 day working week for colleagues, which means our offices close, and we finish working at 1pm on a Friday. We believe this is a great extension to our already flexible My Lifestyle approach. This way of working has been endorsed by Sanctuary and will continue until we are fully integrated into their organisation, at which point Sanctuary will review this way of working. We understand how important having a safe, affordable and comfortable home is, and the difference it can make. We pride ourselves on ensuring our properties support and help people live well and independently for longer. Our mission is to help all our customers to live longer and live better, in a place that they are proud to call home. Why don t you visit our careers site to find out more about us, the role and what we can offer you. We reserve the right to bring the closing date forward should we get enough quality applications.
Job Title: Commercial Officer (Local Authority) - Kingston Upon Thames Position: Commercial Officer Location: Kingston Upon Thames (Hybrid Working) Contract Duration: 3 Months Hourly Rate: 24/hr About the Role: We are seeking a dynamic and driven Commercial Officer to join a loca authority in Kingston Upon Thames. This is a fantastic opportunity to contribute to the local authority's mission of delivering efficient and effective services to the community. As a Commercial Officer, you will work closely with managers and colleagues to define outcomes, set targets, and monitor performance, fostering a culture of continual improvement. Key Responsibilities: Collaborate with managers and colleagues to define outcomes, set targets, and monitor performance within a culture of continual improvement. Support operational plans to ensure optimal use of team resources. Build strong internal and external partnerships to deliver outcome-focused and efficient services. Support Kingston's commitment to community cohesion, diversity, and social inclusion. Utilise new technologies, particularly Google, to adopt modern, agile working practices. Improve customer service and eliminate paper-based processes wherever possible. Work with the Strategy and Transformation team to gather and analyse needs and outcomes, conducting comprehensive market analysis. Develop and implement a market management strategy integrated with wider ASC strategic developments. Understand market conditions, including supplier information, benchmarks, and industry trends. Build market understanding of Kingston's requirements and their capacity to deliver. Develop and maintain effective working relationships with the market, showcasing negotiation and influencing skills to achieve the best commercial outcomes. Manage contracts to ensure they meet objectives and strategic priorities, including compliance with KPIs and contract adjustments. Inform and lead procurement strategies, ensuring alignment with market management strategies. Develop new spend management procedures and promote sector-wide service performance improvement and transparency. Embed equity, equality, fairness, and diversity into all team and service delivery aspects. Person Specification: To succeed in this role, you will need to: Question and challenge existing ways of working, understanding the broader corporate and external environment. Demonstrate agility and adaptability in both mindset and work practices. Collaborate successfully with key stakeholders within and outside of the Council. Commit to personal and professional development to meet the evolving demands of the role. Exhibit innovation and creativity. Engage in positive cross-organisational communication and team working. Communicate clearly and confidently with colleagues using the most appropriate methods. Possess expert knowledge of client groups and care markets. Have experience in supplier relationship management, contract, and performance management. Demonstrate strong negotiation and influencing skills. Build effective relationships with professionals and key stakeholders. Understand key legislation for Public Sector social care, including health, housing, and social care. Application Process: If you are passionate about making a difference in the community and meet the criteria above, we encourage you to apply.
May 22, 2024
Contractor
Job Title: Commercial Officer (Local Authority) - Kingston Upon Thames Position: Commercial Officer Location: Kingston Upon Thames (Hybrid Working) Contract Duration: 3 Months Hourly Rate: 24/hr About the Role: We are seeking a dynamic and driven Commercial Officer to join a loca authority in Kingston Upon Thames. This is a fantastic opportunity to contribute to the local authority's mission of delivering efficient and effective services to the community. As a Commercial Officer, you will work closely with managers and colleagues to define outcomes, set targets, and monitor performance, fostering a culture of continual improvement. Key Responsibilities: Collaborate with managers and colleagues to define outcomes, set targets, and monitor performance within a culture of continual improvement. Support operational plans to ensure optimal use of team resources. Build strong internal and external partnerships to deliver outcome-focused and efficient services. Support Kingston's commitment to community cohesion, diversity, and social inclusion. Utilise new technologies, particularly Google, to adopt modern, agile working practices. Improve customer service and eliminate paper-based processes wherever possible. Work with the Strategy and Transformation team to gather and analyse needs and outcomes, conducting comprehensive market analysis. Develop and implement a market management strategy integrated with wider ASC strategic developments. Understand market conditions, including supplier information, benchmarks, and industry trends. Build market understanding of Kingston's requirements and their capacity to deliver. Develop and maintain effective working relationships with the market, showcasing negotiation and influencing skills to achieve the best commercial outcomes. Manage contracts to ensure they meet objectives and strategic priorities, including compliance with KPIs and contract adjustments. Inform and lead procurement strategies, ensuring alignment with market management strategies. Develop new spend management procedures and promote sector-wide service performance improvement and transparency. Embed equity, equality, fairness, and diversity into all team and service delivery aspects. Person Specification: To succeed in this role, you will need to: Question and challenge existing ways of working, understanding the broader corporate and external environment. Demonstrate agility and adaptability in both mindset and work practices. Collaborate successfully with key stakeholders within and outside of the Council. Commit to personal and professional development to meet the evolving demands of the role. Exhibit innovation and creativity. Engage in positive cross-organisational communication and team working. Communicate clearly and confidently with colleagues using the most appropriate methods. Possess expert knowledge of client groups and care markets. Have experience in supplier relationship management, contract, and performance management. Demonstrate strong negotiation and influencing skills. Build effective relationships with professionals and key stakeholders. Understand key legislation for Public Sector social care, including health, housing, and social care. Application Process: If you are passionate about making a difference in the community and meet the criteria above, we encourage you to apply.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. At Places for People, our Housing Officers are known as Place Managers because they are the go to person in the community. Because Community Matters, our Place Managers play a key role in creating thriving and resilient communities, places where customers feel proud to live. We know that to make this reality, we need to increase visibility and availability of support, which is why we are investing in more frontline roles and reducing the size of Place Manager portfolios and more people to provide specialist support to customers to help them maintain their tenancy and to help reduce anti-social behaviour. So, what are you waiting for? Join a Community that cares about you! More about your role This role is on a 12 month FTC basis. You will be our presence in the neighbourhoods you manage, spending the majority of your time working in our communities, providing an effective and efficient tenancy and estate management service to our customers. With support from the Tenancy Enforcement Team you will ensure that customers meet their contractual obligations and that neighbourhoods are as safe, clean and attractive as possible. An important aspect of your role will be carrying out tenancy reviews and property inspections, working with your team to create neighbourhood and continuous improvement plans that ensure estate standards are upheld and budgets adhered to within a customer-focused framework. Reporting into the Area Manager, you will work as part of an established team to manage our neighbourhoods. For more information, please download our job profile available on our website. This role is agile/home based and, as the majority of your work will focus mainly in the Leeds/Bradford area. More about you We need you to have excellent communication skills ensuring a polite and courteous manner at all times is paramount to this role - you won't be sat behind a desk or phone; you will be working closely with our customers and external agencies. Therefore, you should be able to demonstrate the ability to create and maintain effective working relationships. You should have experience working within a similar tenancy and estates management role and have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions. You will need to demonstrate tenacity, resilience and attention to detail, as well a commercial approach to what you do, using your initiative and is eager to contribute towards making positive changes. Therefore you should be able to evidence where you have introduced or contributed to service delivery improvements. You will need to be a positive motivator with the ability to support others deliver an effective service, whilst maintaining your own motivation levels working autonomously. The essential criteria for this role are: Drivers licence and access to a vehicle Team player with a positive, can do attitude Excellent communication and time management skills Can demonstrate an understanding of the operating environment and legislation Flexible and adaptable to change Housing background preferred but not essential Experience of working in a fast-paced customer service environment Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package - 35 days annual leave with the option to buy or sell leave Cashback plan for healthcare costs - up to £500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls
May 22, 2024
Full time
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. At Places for People, our Housing Officers are known as Place Managers because they are the go to person in the community. Because Community Matters, our Place Managers play a key role in creating thriving and resilient communities, places where customers feel proud to live. We know that to make this reality, we need to increase visibility and availability of support, which is why we are investing in more frontline roles and reducing the size of Place Manager portfolios and more people to provide specialist support to customers to help them maintain their tenancy and to help reduce anti-social behaviour. So, what are you waiting for? Join a Community that cares about you! More about your role This role is on a 12 month FTC basis. You will be our presence in the neighbourhoods you manage, spending the majority of your time working in our communities, providing an effective and efficient tenancy and estate management service to our customers. With support from the Tenancy Enforcement Team you will ensure that customers meet their contractual obligations and that neighbourhoods are as safe, clean and attractive as possible. An important aspect of your role will be carrying out tenancy reviews and property inspections, working with your team to create neighbourhood and continuous improvement plans that ensure estate standards are upheld and budgets adhered to within a customer-focused framework. Reporting into the Area Manager, you will work as part of an established team to manage our neighbourhoods. For more information, please download our job profile available on our website. This role is agile/home based and, as the majority of your work will focus mainly in the Leeds/Bradford area. More about you We need you to have excellent communication skills ensuring a polite and courteous manner at all times is paramount to this role - you won't be sat behind a desk or phone; you will be working closely with our customers and external agencies. Therefore, you should be able to demonstrate the ability to create and maintain effective working relationships. You should have experience working within a similar tenancy and estates management role and have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions. You will need to demonstrate tenacity, resilience and attention to detail, as well a commercial approach to what you do, using your initiative and is eager to contribute towards making positive changes. Therefore you should be able to evidence where you have introduced or contributed to service delivery improvements. You will need to be a positive motivator with the ability to support others deliver an effective service, whilst maintaining your own motivation levels working autonomously. The essential criteria for this role are: Drivers licence and access to a vehicle Team player with a positive, can do attitude Excellent communication and time management skills Can demonstrate an understanding of the operating environment and legislation Flexible and adaptable to change Housing background preferred but not essential Experience of working in a fast-paced customer service environment Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package - 35 days annual leave with the option to buy or sell leave Cashback plan for healthcare costs - up to £500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls
Connect2Luton are excited to recruit a Housing Benefit and Council Tax Reduction Officer on behalf of Luton Borough council. Purpose of position: To undertake the effective, economic administration, determination and payment of all financial assessments for the Council in accordance with legislation, local policies, strategies and good practice. To ensure provision of an effective service to maximise benefits to service users and ensure income maximisation for the authority. Principal Responsibilities: Process all types of financial assessment applications and change of circumstances using the council's computer systems in line with written procedures and make decisions on the recovery of over payments Undertaking any duties as required of a Housing Benefit and Council Tax Reduction Manager. The majority of the claims being Housing Benefit and associated Council Tax Reduction When required set up and maintain up to date record of liability for Council Tax to ensure the maximum collection of revenue is achieved. Undertaking any duties as required of a Council Tax Officer Ensure results of benefit claims and applications are followed up to ensure the customer receives their full entitlement and/or revised charges Ensure accurate input of financial information onto integrated computer systems and checking output ensuring all special circumstances and statistical requirements are met. Assist with testing of system upgrades and changes to ensure correct application of financial assessment rules within the system and ensure accurate assessment calculations To assess, set up and maintain financial information on integrated computer systems in line with fixed deadlines. Ensuring assessments comply with laid down legislation and policy Ensure that the correct evidence & information is obtained in accordance with the standards required by local procedures and good practice. Prepare written communications to the customer and other agencies to obtain information, notify charges and in response to enquiries Liaise with visiting officers to resolve queries, share information and cross-check customer data to ensure a robust and cohesive service and ensure accurate records are maintained Be aware of, understand and interpret legislation in relation to all financial assessments, welfare benefits. Keep up to date with changes in all relevant legislation and practice in the field. Attend any necessary meetings as required Deal with enquiries from customers and other internal and external callers in connection with all financial assessments and related issues over the phone, in writing and face to face. Signpost customers to Council Departments, Voluntary Organisations and Partners to ensure holistic service provision, and identify and refer any safeguarding concerns to the safeguarding team Plan and prioritise workload to ensure completion within time tabled deadlines for payment runs and to meet the changing needs of the service and any other tasks commensurate with the grade To undertake such other duties required from time to time and are commensurate with this position Skills and Experiences: Demonstrable experience within a financial assessment office environment working with computerised and manual administration systems and procedures Able to communicate clearly and precisely with customers colleagues and other professionals demonstrating effective customer care skills, negotiation skills and communicating face to face, by telephone and in written correspondence Demonstrable numeracy skills - able to add, subtract, multiply, divide and calculate percentages Able to work effectively as an individual and as a member of a team Able to closely follow prescriptive procedures and regulations, utilising data and information to make correct decisions and take actions Able to plan and organise own workloads with minimum supervision to meet deadlines and targets Able to effectively use computerised word processing and spreadsheet and database applications, e.g. MS Word and MS Excel Some knowledge and of equality principles and how they can be applied within the work place and with applicants requesting financial assistance Demonstrable knowledge and understanding of effective customer care Demonstrable knowledge of Welfare Benefits , Local Taxation, Council Tax and Housing Benefit About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
May 22, 2024
Contractor
Connect2Luton are excited to recruit a Housing Benefit and Council Tax Reduction Officer on behalf of Luton Borough council. Purpose of position: To undertake the effective, economic administration, determination and payment of all financial assessments for the Council in accordance with legislation, local policies, strategies and good practice. To ensure provision of an effective service to maximise benefits to service users and ensure income maximisation for the authority. Principal Responsibilities: Process all types of financial assessment applications and change of circumstances using the council's computer systems in line with written procedures and make decisions on the recovery of over payments Undertaking any duties as required of a Housing Benefit and Council Tax Reduction Manager. The majority of the claims being Housing Benefit and associated Council Tax Reduction When required set up and maintain up to date record of liability for Council Tax to ensure the maximum collection of revenue is achieved. Undertaking any duties as required of a Council Tax Officer Ensure results of benefit claims and applications are followed up to ensure the customer receives their full entitlement and/or revised charges Ensure accurate input of financial information onto integrated computer systems and checking output ensuring all special circumstances and statistical requirements are met. Assist with testing of system upgrades and changes to ensure correct application of financial assessment rules within the system and ensure accurate assessment calculations To assess, set up and maintain financial information on integrated computer systems in line with fixed deadlines. Ensuring assessments comply with laid down legislation and policy Ensure that the correct evidence & information is obtained in accordance with the standards required by local procedures and good practice. Prepare written communications to the customer and other agencies to obtain information, notify charges and in response to enquiries Liaise with visiting officers to resolve queries, share information and cross-check customer data to ensure a robust and cohesive service and ensure accurate records are maintained Be aware of, understand and interpret legislation in relation to all financial assessments, welfare benefits. Keep up to date with changes in all relevant legislation and practice in the field. Attend any necessary meetings as required Deal with enquiries from customers and other internal and external callers in connection with all financial assessments and related issues over the phone, in writing and face to face. Signpost customers to Council Departments, Voluntary Organisations and Partners to ensure holistic service provision, and identify and refer any safeguarding concerns to the safeguarding team Plan and prioritise workload to ensure completion within time tabled deadlines for payment runs and to meet the changing needs of the service and any other tasks commensurate with the grade To undertake such other duties required from time to time and are commensurate with this position Skills and Experiences: Demonstrable experience within a financial assessment office environment working with computerised and manual administration systems and procedures Able to communicate clearly and precisely with customers colleagues and other professionals demonstrating effective customer care skills, negotiation skills and communicating face to face, by telephone and in written correspondence Demonstrable numeracy skills - able to add, subtract, multiply, divide and calculate percentages Able to work effectively as an individual and as a member of a team Able to closely follow prescriptive procedures and regulations, utilising data and information to make correct decisions and take actions Able to plan and organise own workloads with minimum supervision to meet deadlines and targets Able to effectively use computerised word processing and spreadsheet and database applications, e.g. MS Word and MS Excel Some knowledge and of equality principles and how they can be applied within the work place and with applicants requesting financial assistance Demonstrable knowledge and understanding of effective customer care Demonstrable knowledge of Welfare Benefits , Local Taxation, Council Tax and Housing Benefit About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Rough Sleeper Initiative Housing Officer Title: Rough Sleeper Initiative Housing Officer Contract Type: Permanent Full Time Hours of Work: 35 hours per week Persona: Agile Location: Lambeth & Croydon Boroughs Salary: £34,904 per annum plus ECU Allowance Role Profile - RSI Housing Officer.pdf Closing date for completed applications: 26 th May 2024 at 11:59 pm Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Want to play a part in tackling rough sleeping across London? Ever considered working in housing but assumed you needed experience? If you have answered yes to the above questions, we want to hear from you. Some of the best housing officers that we have at L&Q Living came to us from different sectors such as criminal justice and mental health. What matters to us most is that you share our passion and values, we can teach you all you need to know about housing. The successful person will join a well-established and supportive pan-London rough sleeping housing team. You will be responsible for a portfolio of stock across South London. You will also work in partnership with a tenancy sustainment team funded by the Greater London Authority who provide support to help people manage their home. As a Housing Officer you will be part of the lettings process, working closely with external support providers, helping people to report repairs, management of ASB cases, complaints and the delivery of a quality housing management service. To do this, we will provide you with extensive training and ongoing support. 91% of L&Q Living staff say their work has special meaning and their work is "not just a job" (Great Places to Work survey results 2022) This role offers the opportunity to positively impact on some of the most vulnerable people in our diverse communities. As part of the role, you will work with residents who will depend on your passion and knowledge to help them to understand and sustain their tenancy. Imagine walking around London on a cold winter's day with no people living rough on the streets. Now imagine that you are part of the team that made this a reality. Apply today and let's make this happen . To join the L&Q Living team you'll need: Transferable skills and experience such as housing, criminal justice sector, social work, mental health, homelessness The ability to solve problems independently and creatively Excellent communication and customer service skills as the role will involve direct contact with vulnerable people, some with complex needs Good IT skills Experience of working alongside internal and external partners A passion to work with vulnerable people A great team player with a positive and can-do attitude This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving license and have access to a vehicle insured for Business Use. Why work for L&Q Living? We believe that every member of staff should feel supported and included at L&Q Living. This is just one of the reasons you should come and join us. Other reasons include: We offer excellent benefits including 27 days annual leave (increasing to 30 days after 5 years continuous service), generous pension scheme and non-contributory life assurance, season ticket loan, employee discount scheme and a health and wellbeing program. You will have access to our unlimited spot bonus scheme. If you go out of your way to embed our values, we will reward you. You will have access to our employee assistance programme including professional financial advice and counselling. Our extensive induction, training and supervision programme means you will feel confident about what is expected of you and how to deliver on this. Joining one of the largest housing associations in the country will provide you with the opportunity to grow your career Want to be part of this great team and have the experience required? If so, we want to hear from you. Apply now without delay! For this post the successful candidate will need to apply for a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
May 22, 2024
Full time
Rough Sleeper Initiative Housing Officer Title: Rough Sleeper Initiative Housing Officer Contract Type: Permanent Full Time Hours of Work: 35 hours per week Persona: Agile Location: Lambeth & Croydon Boroughs Salary: £34,904 per annum plus ECU Allowance Role Profile - RSI Housing Officer.pdf Closing date for completed applications: 26 th May 2024 at 11:59 pm Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Want to play a part in tackling rough sleeping across London? Ever considered working in housing but assumed you needed experience? If you have answered yes to the above questions, we want to hear from you. Some of the best housing officers that we have at L&Q Living came to us from different sectors such as criminal justice and mental health. What matters to us most is that you share our passion and values, we can teach you all you need to know about housing. The successful person will join a well-established and supportive pan-London rough sleeping housing team. You will be responsible for a portfolio of stock across South London. You will also work in partnership with a tenancy sustainment team funded by the Greater London Authority who provide support to help people manage their home. As a Housing Officer you will be part of the lettings process, working closely with external support providers, helping people to report repairs, management of ASB cases, complaints and the delivery of a quality housing management service. To do this, we will provide you with extensive training and ongoing support. 91% of L&Q Living staff say their work has special meaning and their work is "not just a job" (Great Places to Work survey results 2022) This role offers the opportunity to positively impact on some of the most vulnerable people in our diverse communities. As part of the role, you will work with residents who will depend on your passion and knowledge to help them to understand and sustain their tenancy. Imagine walking around London on a cold winter's day with no people living rough on the streets. Now imagine that you are part of the team that made this a reality. Apply today and let's make this happen . To join the L&Q Living team you'll need: Transferable skills and experience such as housing, criminal justice sector, social work, mental health, homelessness The ability to solve problems independently and creatively Excellent communication and customer service skills as the role will involve direct contact with vulnerable people, some with complex needs Good IT skills Experience of working alongside internal and external partners A passion to work with vulnerable people A great team player with a positive and can-do attitude This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving license and have access to a vehicle insured for Business Use. Why work for L&Q Living? We believe that every member of staff should feel supported and included at L&Q Living. This is just one of the reasons you should come and join us. Other reasons include: We offer excellent benefits including 27 days annual leave (increasing to 30 days after 5 years continuous service), generous pension scheme and non-contributory life assurance, season ticket loan, employee discount scheme and a health and wellbeing program. You will have access to our unlimited spot bonus scheme. If you go out of your way to embed our values, we will reward you. You will have access to our employee assistance programme including professional financial advice and counselling. Our extensive induction, training and supervision programme means you will feel confident about what is expected of you and how to deliver on this. Joining one of the largest housing associations in the country will provide you with the opportunity to grow your career Want to be part of this great team and have the experience required? If so, we want to hear from you. Apply now without delay! For this post the successful candidate will need to apply for a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
Job Title: Support Officer Contract Type: Perm Salary: £27,343 per annum Working Hours: 37.5 Working Pattern: Rota shifts 7.30am-10.00pm Monday to Sunday, working 1 weekend in 4 Location: Hackney Young People, Hackney If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Assistant You will be key in the day-to-day running of one of our supported housing services. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.Some of your responsibilities will include: Engaging with customers daily to build their trust and encourage them to take part in various activities within the service and wider community. Working with customers to raise their awareness of local services and facilities to ensure they have access to training, education, and work. Carry out support planning and risk assessments for high need customers with the support of a Support Officer. Working with the Specialist Support Officer to arrange and facilitate group sessions or activities. Collaborating with relevant community agencies to ensure customers receive appropriate advice and support. Ensuring that key performance targets are met and that all customer records are up to date. About you We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers.We are looking for someone with: Experience of working with vulnerable people with a range of needs in a support capacity A genuine passion for working with people and be able to travel Good communication skills and the ability to engage with and respect the needs of vulnerable people Excellent team working skills with a creative flair and ability to think outside of the box Housing sector knowledge including housing benefit applications Strong IT and social media skills to manage and maintain administration and recording systems Why Riverside? One Housing Group is now part of Riverside. At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Our Homelessness and Prevention team is friendly, and we love what we do. We are passionate about the high-quality support we provide. Working in care can be demanding, but our colleagues are always kind and compassionate no matter what challenges they encounter. As part of our team you will be doing work you can be proud of, ensuring the safety and happiness of our customers in their home Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
May 22, 2024
Full time
Job Title: Support Officer Contract Type: Perm Salary: £27,343 per annum Working Hours: 37.5 Working Pattern: Rota shifts 7.30am-10.00pm Monday to Sunday, working 1 weekend in 4 Location: Hackney Young People, Hackney If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Assistant You will be key in the day-to-day running of one of our supported housing services. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.Some of your responsibilities will include: Engaging with customers daily to build their trust and encourage them to take part in various activities within the service and wider community. Working with customers to raise their awareness of local services and facilities to ensure they have access to training, education, and work. Carry out support planning and risk assessments for high need customers with the support of a Support Officer. Working with the Specialist Support Officer to arrange and facilitate group sessions or activities. Collaborating with relevant community agencies to ensure customers receive appropriate advice and support. Ensuring that key performance targets are met and that all customer records are up to date. About you We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers.We are looking for someone with: Experience of working with vulnerable people with a range of needs in a support capacity A genuine passion for working with people and be able to travel Good communication skills and the ability to engage with and respect the needs of vulnerable people Excellent team working skills with a creative flair and ability to think outside of the box Housing sector knowledge including housing benefit applications Strong IT and social media skills to manage and maintain administration and recording systems Why Riverside? One Housing Group is now part of Riverside. At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Our Homelessness and Prevention team is friendly, and we love what we do. We are passionate about the high-quality support we provide. Working in care can be demanding, but our colleagues are always kind and compassionate no matter what challenges they encounter. As part of our team you will be doing work you can be proud of, ensuring the safety and happiness of our customers in their home Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
Do you possess a broad understanding of antisocial behaviour? Do you have good analytical, communication and people skills and the ability to deal with a variety of individuals? We are working with one of our clients in Woking to recruit an Anti Social Behaviour Officer to join their housing team in a temporary capacity initially, with the possibility of making the position permanent at the end of the contract. Reporting to the ASB Team Leader the successful candidate will be able to: Investigate suspected cases of antisocial behaviour and support affected individuals. Gather evidence and secure suitable resolutions to cases of antisocial behavior, including escalation to possession proceedings where appropriate. Deliver early interventions by working with external and internal agencies creating close cross working relationships. Develop and manage preventative work, including assisting the housing managers in using different techniques to stop escalation of cases. To be considered for this role you must be an outgoing confident individual capable of working to your own initiative. Access to a vehicle would be desirable to allow you to easily travel to visit residents. Working for Red Sector you will receive: Great rates of pay Long contracts Free annual DBS check each year Hassle free electronic timesheet To be considered for this role please send your most up to date CV or get in contact to get more details and a full job description.
May 22, 2024
Seasonal
Do you possess a broad understanding of antisocial behaviour? Do you have good analytical, communication and people skills and the ability to deal with a variety of individuals? We are working with one of our clients in Woking to recruit an Anti Social Behaviour Officer to join their housing team in a temporary capacity initially, with the possibility of making the position permanent at the end of the contract. Reporting to the ASB Team Leader the successful candidate will be able to: Investigate suspected cases of antisocial behaviour and support affected individuals. Gather evidence and secure suitable resolutions to cases of antisocial behavior, including escalation to possession proceedings where appropriate. Deliver early interventions by working with external and internal agencies creating close cross working relationships. Develop and manage preventative work, including assisting the housing managers in using different techniques to stop escalation of cases. To be considered for this role you must be an outgoing confident individual capable of working to your own initiative. Access to a vehicle would be desirable to allow you to easily travel to visit residents. Working for Red Sector you will receive: Great rates of pay Long contracts Free annual DBS check each year Hassle free electronic timesheet To be considered for this role please send your most up to date CV or get in contact to get more details and a full job description.
A well established facilities maintenance company are looking for a temporary Tenant Liaison Officer to join their team, helping to support on delivering excellent customer service and organising works to be carried out efficently. This position is offering a great opportunity to gain experience in a well recognised company and a quick start. Tenant Liaison Officer Mon-Fri (8-5pm/ 40hours) Temporary - 3 months Birmingham ( office/ site based) 16-18ph via umbrella As a Tenant Liaison Officer, your key responsibilities will be: To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction Managing the customer/resident journey whilst following the client and company engagement procedures local community and the Customer Care Department To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate Agree access arrangements with the resident and book appointments to enable the work to their home As the successful Tenanr Liaison Officer, you will have the following: Housing/ Neighbourhood, Customer Liaison/ Resident Liaison/ RLO/ CLO/ TLO experience Experience in the construction industry (preferred) Great customer service experience Have clean UK Drivers License Previous property maintenance or construction experience would be beneficial If you think you would be a suitable fit, please apply directly or contact (phone number removed) for more details.
May 22, 2024
Contractor
A well established facilities maintenance company are looking for a temporary Tenant Liaison Officer to join their team, helping to support on delivering excellent customer service and organising works to be carried out efficently. This position is offering a great opportunity to gain experience in a well recognised company and a quick start. Tenant Liaison Officer Mon-Fri (8-5pm/ 40hours) Temporary - 3 months Birmingham ( office/ site based) 16-18ph via umbrella As a Tenant Liaison Officer, your key responsibilities will be: To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction Managing the customer/resident journey whilst following the client and company engagement procedures local community and the Customer Care Department To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate Agree access arrangements with the resident and book appointments to enable the work to their home As the successful Tenanr Liaison Officer, you will have the following: Housing/ Neighbourhood, Customer Liaison/ Resident Liaison/ RLO/ CLO/ TLO experience Experience in the construction industry (preferred) Great customer service experience Have clean UK Drivers License Previous property maintenance or construction experience would be beneficial If you think you would be a suitable fit, please apply directly or contact (phone number removed) for more details.
The Guinness Partnership
Nottingham, Nottinghamshire
About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Yorkshire, Derbyshire, Lincolnshire, Nottingham & Humber. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness s Customer Service Standards Take ownership of allocated cases in accordance with Guinness s policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Sheffield, week commencing 03/06/2024.
May 22, 2024
Full time
About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Yorkshire, Derbyshire, Lincolnshire, Nottingham & Humber. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness s Customer Service Standards Take ownership of allocated cases in accordance with Guinness s policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Sheffield, week commencing 03/06/2024.
JC127 - Client Liaison Officer Location Attending various sites in London Salary £Competitive Overview: First Military Recruitment is working in partnership with our reputable client who is seeking a Client Liaison Officer to join their team. The role of the Client Liaison Officer is a vital one for many residents/tenants as the successful candidate will be the point of contact for my client. Maintaining positive relationships between the residents, sub-contractors, client representatives and my client's team. You will also be reviewing and analysing KPI performance, whilst working with the Account Manager to ensure continuous improvement within the contract(s). My client is a property maintenance, installation, organisation, which specialises in servicing of gas central heating and hot water services to private, commercial landlords and industrial property owners of all kind. Duties and Responsibilities: To be responsible for arranging appointments with tenants and residents for carrying out surveys and executing the works. Preparing and gaining approval for newsletters and appointment letters by the client and letter dropping as required. Maintain a database of all appointments made and their outcome. To be responsible for investigation, resolution and reporting of all works and customer related complaints onto complaints database. Capture and coordinate all of the customer satisfaction surveys as required by the contract. Attend any client meetings as required. To act as main representative and contact for tenants whilst work is carried out in the home, maximizing customer satisfaction and ensuring full communication at all times. Conduct site visits. Work on 1 or more contracts. Manage all resident contact information and any caution alerts, including updating IT systems. Able to problem solve and deal with issues and complaints through to satisfactory resolution. Ensure both the resident and their home are treated with respect and consistency with our Code of Conduct. Skills, Experience and Qualifications: Essential: Experience of working within Customer Care. A good standard of English (written & verbal), letter writing skills, including use of Word and Excel, and a good standard of mathematics. Self-motivated and willingness to work on own initiative. Proactive attitude towards development of customer excellence. Knowledge of IT Systems and experience of working with computerized systems. Willingness to develop self and others. Ability to be innovative. Desirable: Minimum 8 GCSE s or equivalent, Grades A C (inc English & Maths). NVQ Level 3 in Customer Service or equivalent. Fire Warden training achievement. First Aid at Work training achievement. Experience or Knowledge of the Social Housing Market. Experience of working in partnership with a Local Authority Client. In return our client offers: Competitive Salary. Pension. 25 days annual + 8 bank holidays. Employee Assistance Programme.
May 21, 2024
Full time
JC127 - Client Liaison Officer Location Attending various sites in London Salary £Competitive Overview: First Military Recruitment is working in partnership with our reputable client who is seeking a Client Liaison Officer to join their team. The role of the Client Liaison Officer is a vital one for many residents/tenants as the successful candidate will be the point of contact for my client. Maintaining positive relationships between the residents, sub-contractors, client representatives and my client's team. You will also be reviewing and analysing KPI performance, whilst working with the Account Manager to ensure continuous improvement within the contract(s). My client is a property maintenance, installation, organisation, which specialises in servicing of gas central heating and hot water services to private, commercial landlords and industrial property owners of all kind. Duties and Responsibilities: To be responsible for arranging appointments with tenants and residents for carrying out surveys and executing the works. Preparing and gaining approval for newsletters and appointment letters by the client and letter dropping as required. Maintain a database of all appointments made and their outcome. To be responsible for investigation, resolution and reporting of all works and customer related complaints onto complaints database. Capture and coordinate all of the customer satisfaction surveys as required by the contract. Attend any client meetings as required. To act as main representative and contact for tenants whilst work is carried out in the home, maximizing customer satisfaction and ensuring full communication at all times. Conduct site visits. Work on 1 or more contracts. Manage all resident contact information and any caution alerts, including updating IT systems. Able to problem solve and deal with issues and complaints through to satisfactory resolution. Ensure both the resident and their home are treated with respect and consistency with our Code of Conduct. Skills, Experience and Qualifications: Essential: Experience of working within Customer Care. A good standard of English (written & verbal), letter writing skills, including use of Word and Excel, and a good standard of mathematics. Self-motivated and willingness to work on own initiative. Proactive attitude towards development of customer excellence. Knowledge of IT Systems and experience of working with computerized systems. Willingness to develop self and others. Ability to be innovative. Desirable: Minimum 8 GCSE s or equivalent, Grades A C (inc English & Maths). NVQ Level 3 in Customer Service or equivalent. Fire Warden training achievement. First Aid at Work training achievement. Experience or Knowledge of the Social Housing Market. Experience of working in partnership with a Local Authority Client. In return our client offers: Competitive Salary. Pension. 25 days annual + 8 bank holidays. Employee Assistance Programme.
Compliance Officer Based in Kingston Monday - Friday (Apply online only) 239.35per day Reporting to our Asset & Compliance Lead Officer, our Compliance Officer role will manage and offer guidance in all aspects of Fire Safety and Asbestos compliance for buildings owned or managed by the Council's Housing Landlord. You will act as the main point of contact for compliance related issues including the commissioning of works via maintenance or specialist companies. Training will be available to enable the Officer to ensure the Council remains legally compliant and adheres to regulations and guidance. Ideally you will have experience of working within a regulatory framework where compliance, risk management and precise outcomes are essential. A comprehensive understanding of Fire Safety Act, Asbestos awareness particularly where it relates to social housing is essential. Having, or developing, a good knowledge of risk assessments and safety measures and controls within buildings, you should also be familiar with the Health and Safety Act, Regulatory Reform and all current Building Regulations. With a customer-focused, flexible, cooperative and well organised working style, you will have excellent communication and interpersonal skills, the ability to communicate compliance information clearly and effectively to colleagues in other departments, good presentation skills and the ability to work effectively under pressure, think strategically and problem solve.
May 21, 2024
Seasonal
Compliance Officer Based in Kingston Monday - Friday (Apply online only) 239.35per day Reporting to our Asset & Compliance Lead Officer, our Compliance Officer role will manage and offer guidance in all aspects of Fire Safety and Asbestos compliance for buildings owned or managed by the Council's Housing Landlord. You will act as the main point of contact for compliance related issues including the commissioning of works via maintenance or specialist companies. Training will be available to enable the Officer to ensure the Council remains legally compliant and adheres to regulations and guidance. Ideally you will have experience of working within a regulatory framework where compliance, risk management and precise outcomes are essential. A comprehensive understanding of Fire Safety Act, Asbestos awareness particularly where it relates to social housing is essential. Having, or developing, a good knowledge of risk assessments and safety measures and controls within buildings, you should also be familiar with the Health and Safety Act, Regulatory Reform and all current Building Regulations. With a customer-focused, flexible, cooperative and well organised working style, you will have excellent communication and interpersonal skills, the ability to communicate compliance information clearly and effectively to colleagues in other departments, good presentation skills and the ability to work effectively under pressure, think strategically and problem solve.
About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the Role We have an exciting opportunity for an Income Officer based at Bower house in Oldham on a fixed-term basis for 10 months (this may be extended). This is a full-time role working 35 hours per week Monday - Friday. We are a dedicated team working hard to deliver an amazing customer focused service in a specialised area of work. Our team is responsible for processing all Accounts Receivable transactions to customers and local authorities that we deliver care packages to. The successful candidate will also be required to chase payment for any unpaid invoices and tailor their approach to this for our elderly/vulnerable customers. As an Income Officer, you will work effectively alongside your colleagues and be the first point of contact for both internal and external queries and be responsible for ensuring all invoices are all processed in a timely manner direct to the customers' accounts. About you This is a busy position and the ability to juggle lots of different tasks is essential along with experience of working to tight deadlines, good listening skills and a 'can do' attitude. Excellent customer service skills and an understanding of the importance of communication - either by phone, email, or letter - is also essential along with excellent attention to detail and the ability to follow agreed procedures. You'll also be able to demonstrate: Essential: Good knowledge of Microsoft Office, particularly Excel. Proven customer service experience. A commitment to team working and the ability to adapt to change and be flexible. Good time management and organisational skills. Good oral and written communications. Demonstrates the Guinness Behaviours. Desirable: Experience of transaction processing. Experience of using a housing management rent accounting system. Experience of using a finance system. Essential Qualifications: Level 2 Maths & English qualification If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
May 21, 2024
Full time
About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the Role We have an exciting opportunity for an Income Officer based at Bower house in Oldham on a fixed-term basis for 10 months (this may be extended). This is a full-time role working 35 hours per week Monday - Friday. We are a dedicated team working hard to deliver an amazing customer focused service in a specialised area of work. Our team is responsible for processing all Accounts Receivable transactions to customers and local authorities that we deliver care packages to. The successful candidate will also be required to chase payment for any unpaid invoices and tailor their approach to this for our elderly/vulnerable customers. As an Income Officer, you will work effectively alongside your colleagues and be the first point of contact for both internal and external queries and be responsible for ensuring all invoices are all processed in a timely manner direct to the customers' accounts. About you This is a busy position and the ability to juggle lots of different tasks is essential along with experience of working to tight deadlines, good listening skills and a 'can do' attitude. Excellent customer service skills and an understanding of the importance of communication - either by phone, email, or letter - is also essential along with excellent attention to detail and the ability to follow agreed procedures. You'll also be able to demonstrate: Essential: Good knowledge of Microsoft Office, particularly Excel. Proven customer service experience. A commitment to team working and the ability to adapt to change and be flexible. Good time management and organisational skills. Good oral and written communications. Demonstrates the Guinness Behaviours. Desirable: Experience of transaction processing. Experience of using a housing management rent accounting system. Experience of using a finance system. Essential Qualifications: Level 2 Maths & English qualification If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
May 21, 2024
Full time
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Housing & Income Support Officer - £30,000 - £35,000 per annum (Salaries vary depending on experiences) Hours 37 hours per week, hybrid working. Location AG Palmer House, Littlemore, Oxford What You ll Be Doing: Response are recruiting for a Housing & Income Support Officer within Adult Services, Settled Oxfordshire. This exciting opportunity is a key role within the organisation, responsible for undertaking necessary tasks to ensure that income via rents and service charges are met. Liaising with residents, service delivery and third-party agencies. Applying for and monitoring Housing Benefit. Supporting Response to achieve its KPIs and deliver good-quality, appropriate housing that provides each resident with a home that is safe, enables recovery, and promotes wellbeing. If you're a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you! Overall job responsibility : To see full range of responsibilities please view the attached job description. Assist with preventing potential arrears and minimise the chances for tenancy breakdown Provide advice on maximising income and making referral to the right advice/support To manage an agreed quota of rent accounts agreed patch . Provide regular reports on the accounts in the patch To keep accurate records of the actions taken to maximise the income collection To monitor rent accounts for arrears and credits and action accordingly To ensure that Housing Benefit and associated benefits are being paid To support residents in claiming Housing Benefits where necessary To set up and monitor Direct Debits To liaise with residents and support services to address arrears Produce arrears reports where necessary To issue NTQs and NOSPs to residents where arrears are not being paid To attend court where necessary in cases of evictions To offer advice on rents arrears to Service Delivery and external agencies To support the Area Estates Officers in new tenancies where necessary Assist in the maintenance of accurate collection records to ensure that all liabilities due to the organisation are correctly billed and collected. The Successful Applicant: Our main priority is to find people who can live our values every day Caring, Safe, Creative and Aspirational and have a One Team approach. We provide excellent training on everything else, but we do ask that you have: At least one year of income management experience Good literacy and numeracy skills Experience of working as part of a team and contribute effectively to the teamwork of the repairs and maintenance service Knowledge of Housing Benefits Dealing with people who experience mental health issues Ability to communicate effectively with colleagues, residents and members of the public Ability to contribute constructively to improve service delivery Adaptable and flexible Full clean manual driving licence Use of a car What We Offer: 33 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme Enhanced family friendly leave Professional qualification sponsorship and study leave £500 refer a friend bonus scheme Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS Free flu jabs Free DBS application If this Housing & Income Support Officer position sounds like the role for you then please apply today! We would love to hear from you! To learn more about Response and what we do, please visit our website: Response Mental Health Care & Support. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We welcome applications from individuals with a range of neurodivergent thinking styles and from those who might need reasonable adjustments. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
May 21, 2024
Full time
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Housing & Income Support Officer - £30,000 - £35,000 per annum (Salaries vary depending on experiences) Hours 37 hours per week, hybrid working. Location AG Palmer House, Littlemore, Oxford What You ll Be Doing: Response are recruiting for a Housing & Income Support Officer within Adult Services, Settled Oxfordshire. This exciting opportunity is a key role within the organisation, responsible for undertaking necessary tasks to ensure that income via rents and service charges are met. Liaising with residents, service delivery and third-party agencies. Applying for and monitoring Housing Benefit. Supporting Response to achieve its KPIs and deliver good-quality, appropriate housing that provides each resident with a home that is safe, enables recovery, and promotes wellbeing. If you're a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you! Overall job responsibility : To see full range of responsibilities please view the attached job description. Assist with preventing potential arrears and minimise the chances for tenancy breakdown Provide advice on maximising income and making referral to the right advice/support To manage an agreed quota of rent accounts agreed patch . Provide regular reports on the accounts in the patch To keep accurate records of the actions taken to maximise the income collection To monitor rent accounts for arrears and credits and action accordingly To ensure that Housing Benefit and associated benefits are being paid To support residents in claiming Housing Benefits where necessary To set up and monitor Direct Debits To liaise with residents and support services to address arrears Produce arrears reports where necessary To issue NTQs and NOSPs to residents where arrears are not being paid To attend court where necessary in cases of evictions To offer advice on rents arrears to Service Delivery and external agencies To support the Area Estates Officers in new tenancies where necessary Assist in the maintenance of accurate collection records to ensure that all liabilities due to the organisation are correctly billed and collected. The Successful Applicant: Our main priority is to find people who can live our values every day Caring, Safe, Creative and Aspirational and have a One Team approach. We provide excellent training on everything else, but we do ask that you have: At least one year of income management experience Good literacy and numeracy skills Experience of working as part of a team and contribute effectively to the teamwork of the repairs and maintenance service Knowledge of Housing Benefits Dealing with people who experience mental health issues Ability to communicate effectively with colleagues, residents and members of the public Ability to contribute constructively to improve service delivery Adaptable and flexible Full clean manual driving licence Use of a car What We Offer: 33 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme Enhanced family friendly leave Professional qualification sponsorship and study leave £500 refer a friend bonus scheme Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS Free flu jabs Free DBS application If this Housing & Income Support Officer position sounds like the role for you then please apply today! We would love to hear from you! To learn more about Response and what we do, please visit our website: Response Mental Health Care & Support. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We welcome applications from individuals with a range of neurodivergent thinking styles and from those who might need reasonable adjustments. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.