Experienced Mortgage and Protection Adviser - Harrow / NW London - To be considered for this role, you must hold CeMAP qualification or equivalent. What's on offer to you as a Mortgage and Protection Adviser? On target earnings of £40000 to £60000+ per year Fully uncapped commission scheme £22,000 - £28,000 Basic salary ( dependent on experience ) Guaranteed monthly payments whilst building a pipeline, for up to 6 months Company car, OR £250 monthly car allowance Company laptop Bespoke digital marketing package Dedicated training and coaching to support your ongoing development and progression A chance to build on your career, with a set, clear career path Employee 24/7 Assistance Programme What do you need to be good at? Engaging with people from all walks of life. You're able to hold conversations to establish their needs and wants. You communicate effectively through email, phone, face to face and on videos for our social channels Spinning a lot of plates, you've mastered multitasking and excel at managing numerous responsibilities and tasks Maintaining relationships through regular contact with vendors, buyers and developers to capitalise on all opportunities whilst ensuring a high level of customer service and engagement is sustained Collaborating with your peers within your branch to build relationships to assist in identifying opportunities for referrals Taking accountability for your KPIs through proactively seeking new opportunities whilst maintaining existing relationships Strong presence in front of a camera where you appeal to and engage with your audience to maximize your reach Your responsibilities as a Mortgage and Protection Adviser Generate and maintain your own client relationships and business, maximise in-branch opportunities and thrive within a challenging yet stimulating environment Follow up on in-branch leads generated by the Estate Agency team and maximise value from each client Generate your own leads and business Work in tandem with the Estate Agency team, Admin team, Training and Development team, Compliance team and Divisional Sales Director to ensure as efficient a process as possible for the client. Provide exceptional client care and experience from beginning to end, going above and beyond to provide the highest possible level of customer service. Working Hours This role is full time office based Monday - Friday 08:30 - 18:00 Alternate Saturdays 09:00 - 17:00 Day off in lieu when working a Saturday The finer details: It is essential that you currently hold CeMAP qualification, or an industry equivalent qualification. Experience of Mortgage and Protection Advising is essential. We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Full UK Driving Licence Subject to passing probationary period Equal Opportunities: At Just Mortgages, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Just Mortgages are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Just Mortgages does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Just Mortgages employees or any other company location. Just Mortgages is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
May 19, 2024
Full time
Experienced Mortgage and Protection Adviser - Harrow / NW London - To be considered for this role, you must hold CeMAP qualification or equivalent. What's on offer to you as a Mortgage and Protection Adviser? On target earnings of £40000 to £60000+ per year Fully uncapped commission scheme £22,000 - £28,000 Basic salary ( dependent on experience ) Guaranteed monthly payments whilst building a pipeline, for up to 6 months Company car, OR £250 monthly car allowance Company laptop Bespoke digital marketing package Dedicated training and coaching to support your ongoing development and progression A chance to build on your career, with a set, clear career path Employee 24/7 Assistance Programme What do you need to be good at? Engaging with people from all walks of life. You're able to hold conversations to establish their needs and wants. You communicate effectively through email, phone, face to face and on videos for our social channels Spinning a lot of plates, you've mastered multitasking and excel at managing numerous responsibilities and tasks Maintaining relationships through regular contact with vendors, buyers and developers to capitalise on all opportunities whilst ensuring a high level of customer service and engagement is sustained Collaborating with your peers within your branch to build relationships to assist in identifying opportunities for referrals Taking accountability for your KPIs through proactively seeking new opportunities whilst maintaining existing relationships Strong presence in front of a camera where you appeal to and engage with your audience to maximize your reach Your responsibilities as a Mortgage and Protection Adviser Generate and maintain your own client relationships and business, maximise in-branch opportunities and thrive within a challenging yet stimulating environment Follow up on in-branch leads generated by the Estate Agency team and maximise value from each client Generate your own leads and business Work in tandem with the Estate Agency team, Admin team, Training and Development team, Compliance team and Divisional Sales Director to ensure as efficient a process as possible for the client. Provide exceptional client care and experience from beginning to end, going above and beyond to provide the highest possible level of customer service. Working Hours This role is full time office based Monday - Friday 08:30 - 18:00 Alternate Saturdays 09:00 - 17:00 Day off in lieu when working a Saturday The finer details: It is essential that you currently hold CeMAP qualification, or an industry equivalent qualification. Experience of Mortgage and Protection Advising is essential. We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Full UK Driving Licence Subject to passing probationary period Equal Opportunities: At Just Mortgages, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Just Mortgages are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Just Mortgages does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Just Mortgages employees or any other company location. Just Mortgages is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves You're a true team player when it comes to hitting targets - and making sure the store looks ship shapeA friendly, approachable person with strong communication and listening skillsOur customers will remember you by name because you excel at building relationships The other stuff we are looking for The ability to change and adapt to the business needsWillingness to work additional hoursAn understanding of VMO2's products and servicesExperience in Retail/Customer Service What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
May 19, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves You're a true team player when it comes to hitting targets - and making sure the store looks ship shapeA friendly, approachable person with strong communication and listening skillsOur customers will remember you by name because you excel at building relationships The other stuff we are looking for The ability to change and adapt to the business needsWillingness to work additional hoursAn understanding of VMO2's products and servicesExperience in Retail/Customer Service What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Office Manager Annual Salary: Up to £30,000 (depending on experience) Location: Belfast Job Type: Full-time An exciting opportunity has arisen for a highly organised and detail-oriented Office Manager to join a dynamic team within the hospitality industry. The role is central to ensuring the smooth and efficient operation of our cafes and corporate catering, from customer booking to invoicing stage. The ideal candidate will possess excellent communication skills, the ability to multitask, and a keen eye for detail. Day to Day of the role: Provide administrative services across cafes and corporate catering. Collaborate with the Head of Operational Delivery to ensure effective food and beverage provision. Lead the procurement process, including supplier negotiations. Produce analytical reports and forecasts to drive commercial effectiveness. Manage invoices within the purchase ledger in partnership with the finance department. Collate payroll information and manage variances for all sites. Implement efficient processes for managing hospitality and catering requests. Support and train staff on EPOS and booking systems. Maintain professional standards and confidently address challenges. Adapt to new business openings and assist with mobilisations throughout Ireland. Undertake additional relevant administrative duties as required. Required Skills & Qualifications: Full driving licence and access to a car. NVQ Level 3 in Business Administration or a minimum of 2 years of experience in a similar role within the hospitality industry. Excellent organisational and time management skills. Proficient in Microsoft Office Suite and other office management software. High level of attention to detail and accuracy. Ability to work both independently and as part of a team. Strong problem-solving skills and adaptability. Benefits: Competitive salary up to £30,000. 25 days annual leave plus 12 statutory days (pro-rata). Health Cash Plan after probationary period. Access to Staff Counselling & Financial Advisory Services. Stakeholder Pension Scheme with 5% employer contribution. Bike to Work Scheme. Holiday purchase scheme. Flexible working initiatives. Wellbeing initiatives. The role is 37.5 hours per week, Monday to Friday, with advance notice for any hours outside this schedule. To apply for this Office Manager position, please apply online or contact for more information. We look forward to your application!
May 19, 2024
Full time
Office Manager Annual Salary: Up to £30,000 (depending on experience) Location: Belfast Job Type: Full-time An exciting opportunity has arisen for a highly organised and detail-oriented Office Manager to join a dynamic team within the hospitality industry. The role is central to ensuring the smooth and efficient operation of our cafes and corporate catering, from customer booking to invoicing stage. The ideal candidate will possess excellent communication skills, the ability to multitask, and a keen eye for detail. Day to Day of the role: Provide administrative services across cafes and corporate catering. Collaborate with the Head of Operational Delivery to ensure effective food and beverage provision. Lead the procurement process, including supplier negotiations. Produce analytical reports and forecasts to drive commercial effectiveness. Manage invoices within the purchase ledger in partnership with the finance department. Collate payroll information and manage variances for all sites. Implement efficient processes for managing hospitality and catering requests. Support and train staff on EPOS and booking systems. Maintain professional standards and confidently address challenges. Adapt to new business openings and assist with mobilisations throughout Ireland. Undertake additional relevant administrative duties as required. Required Skills & Qualifications: Full driving licence and access to a car. NVQ Level 3 in Business Administration or a minimum of 2 years of experience in a similar role within the hospitality industry. Excellent organisational and time management skills. Proficient in Microsoft Office Suite and other office management software. High level of attention to detail and accuracy. Ability to work both independently and as part of a team. Strong problem-solving skills and adaptability. Benefits: Competitive salary up to £30,000. 25 days annual leave plus 12 statutory days (pro-rata). Health Cash Plan after probationary period. Access to Staff Counselling & Financial Advisory Services. Stakeholder Pension Scheme with 5% employer contribution. Bike to Work Scheme. Holiday purchase scheme. Flexible working initiatives. Wellbeing initiatives. The role is 37.5 hours per week, Monday to Friday, with advance notice for any hours outside this schedule. To apply for this Office Manager position, please apply online or contact for more information. We look forward to your application!
Where: Wehave 2 locations hiring - EE Gosforth, Gosforth Business Park OR EENorth Tyneside, Cobalt BusinessPark Fulltime: Permanent Salary: £23,504rising to £24,064 at 9 months in role,plus uncappedcommission! StartDate: June2024 Ifyou're a confident talker who enjoys asking questions and gettingto know people, then this could be the role for you. Maybe you havea wealth of life experience and building relationships, or maybenegotiating mealtime meltdown's with your family is a dailyoccurrence. If so, you have transferrable skills to succeed in asales advisor role with EE. We'll give you training on the rest soyou're ready to talk confidently about all our products andservices. We don'tdo 'hard sales'. The role involves talking to customers over thephone about how we can enhance their digital lives and discuss theright products for them. Why not use your skills and join our SalesTeam in Gosforth or NorthTyneside? We understandthat life never stands still, and like most roles within EE, thisopportunity is designed with flexibility in mind. We're here tosupport you in being successful, meaning we'll do everything we canto make sure you don't miss that appointment, or can look afteryour family in an emergency. Just a few ways we're doing thisinclude giving you the opportunity to schedule your own breaks andbanking time, and the option of occasional homeworking. What's in it for you? - A great startingsalary of £23,504 rising to£24,064 at 9 months in role, plus uncappedcommission -Huge discounts of EE & BT products includingyour Mobile and Broadband - saving you hundreds of pounds everyyear. - Support in carving your owncareer path. We are passionate about developingour people and we'll support you to achieve the career youwant. - Season Ticket Travel Loan - givingyou the funds to pay for your travel to and from work up front,making a difference where it counts. -Volunteering days, so you can give back to yourlocal community. - Optional PrivateHealthcare and Dental, to protect you and yourfamily. Ontop of all that, we've got a great team culture, meaningful supportand tailored training to help you build a lasting career.What are you waitingfor?
May 19, 2024
Full time
Where: Wehave 2 locations hiring - EE Gosforth, Gosforth Business Park OR EENorth Tyneside, Cobalt BusinessPark Fulltime: Permanent Salary: £23,504rising to £24,064 at 9 months in role,plus uncappedcommission! StartDate: June2024 Ifyou're a confident talker who enjoys asking questions and gettingto know people, then this could be the role for you. Maybe you havea wealth of life experience and building relationships, or maybenegotiating mealtime meltdown's with your family is a dailyoccurrence. If so, you have transferrable skills to succeed in asales advisor role with EE. We'll give you training on the rest soyou're ready to talk confidently about all our products andservices. We don'tdo 'hard sales'. The role involves talking to customers over thephone about how we can enhance their digital lives and discuss theright products for them. Why not use your skills and join our SalesTeam in Gosforth or NorthTyneside? We understandthat life never stands still, and like most roles within EE, thisopportunity is designed with flexibility in mind. We're here tosupport you in being successful, meaning we'll do everything we canto make sure you don't miss that appointment, or can look afteryour family in an emergency. Just a few ways we're doing thisinclude giving you the opportunity to schedule your own breaks andbanking time, and the option of occasional homeworking. What's in it for you? - A great startingsalary of £23,504 rising to£24,064 at 9 months in role, plus uncappedcommission -Huge discounts of EE & BT products includingyour Mobile and Broadband - saving you hundreds of pounds everyyear. - Support in carving your owncareer path. We are passionate about developingour people and we'll support you to achieve the career youwant. - Season Ticket Travel Loan - givingyou the funds to pay for your travel to and from work up front,making a difference where it counts. -Volunteering days, so you can give back to yourlocal community. - Optional PrivateHealthcare and Dental, to protect you and yourfamily. Ontop of all that, we've got a great team culture, meaningful supportand tailored training to help you build a lasting career.What are you waitingfor?
We Are currently looking for Multiple Talented Telesales Advisors to join our clients highly successful, rapidly expanding team who provide an excellent service to their customers. The Successful Candidate will earn a Base Salary of 25 - 30K DOE, 45K OTE and Excellent Benefits, They be selling a large range of services to customers whilst displaying strong communication and rapport building skills ensuring all customers are delighted with their service. Please note this role is a 4 month FTC, you will need to be able to start on Monday 3rd June and the contract will run until the end of September 2024 Hybrid Working - 3 Days onsite and 2 Working from Home Hours - Monday to Friday, shifts will be between 09.00 and 20.00, and Saturday 10.00 until 13.00 Excellent Benefits Key Responsibilities: Achieving and exceeding realistic sales targets for a capable, motivated sales professional Ensure all customers experience outstanding levels of service Speaking to customers who have either pre-booked appointments or calling customers who will be expecting a call (NO cold calling) Researching and finding appropriate services and tariffs based on customer needs Use of communication tools to maintain and develop relationships including phone, email, and messaging Quickly respond to and deal effectively with any issues and provide the best resolution for the customer Key Skills Required: Proven track record of achieving and exceeding targets in a fast paced sales environment Target driven and competitive (has a passion for sales and a hunger for being the best) A positive can-do attitude Customer centric and ethically minded Resilient and self motivated Confident and enthusiastic The ability to work well as part of a team as well as independently First class written,verbal and interpersonal skills Excellent IT Skills Numerate and articulate Well organised, reliable, and thorough Please Apply or email (url removed) for more info
May 19, 2024
Full time
We Are currently looking for Multiple Talented Telesales Advisors to join our clients highly successful, rapidly expanding team who provide an excellent service to their customers. The Successful Candidate will earn a Base Salary of 25 - 30K DOE, 45K OTE and Excellent Benefits, They be selling a large range of services to customers whilst displaying strong communication and rapport building skills ensuring all customers are delighted with their service. Please note this role is a 4 month FTC, you will need to be able to start on Monday 3rd June and the contract will run until the end of September 2024 Hybrid Working - 3 Days onsite and 2 Working from Home Hours - Monday to Friday, shifts will be between 09.00 and 20.00, and Saturday 10.00 until 13.00 Excellent Benefits Key Responsibilities: Achieving and exceeding realistic sales targets for a capable, motivated sales professional Ensure all customers experience outstanding levels of service Speaking to customers who have either pre-booked appointments or calling customers who will be expecting a call (NO cold calling) Researching and finding appropriate services and tariffs based on customer needs Use of communication tools to maintain and develop relationships including phone, email, and messaging Quickly respond to and deal effectively with any issues and provide the best resolution for the customer Key Skills Required: Proven track record of achieving and exceeding targets in a fast paced sales environment Target driven and competitive (has a passion for sales and a hunger for being the best) A positive can-do attitude Customer centric and ethically minded Resilient and self motivated Confident and enthusiastic The ability to work well as part of a team as well as independently First class written,verbal and interpersonal skills Excellent IT Skills Numerate and articulate Well organised, reliable, and thorough Please Apply or email (url removed) for more info
Parts SupervisorInbound & outbound parts telesalesHayes, Middlesex (UB3)£34,000 pa + bonus (OTE £39,100 pa)Mon to Fri 8am to 5:30pm + 1-in-3 Saturday mornings Renault Retail Group seeks a Parts Supervisor to join our new Trade Parts Hub in Hayes, Middlesex (UB3). Current experience in automotive Parts office supervisor experience, either at a dealer group telesales department or at a motor factors organization, is essential. Working with the Site Manager, this Parts Supervisor role will involve supervising a team of telesales operatives that carry out inbound and outbound calls to new and existing b2b trade customers, local and regional businesses and fleet clients with the objective of selling and promoting branded automotive car and LCV parts, accessories and consumables. The team's objectives include achievement of sales targets, development of trade accounts and up-sale opportunities by phone and email, ensuring 98% or higher calls answered, ensuring consistent and accurate assignment of orders to the correct van routes within delivery van cut-off times, and delivering top quality customer service at all times. The Parts Supervisor's specific duties will include Ensuring own and telesales team's targets for sales volume and turnover are achieved Assisting with daily team management, performance, coaching and development Assisting management with recruitment, induction and training activities Helping to maintain optimal levels of customer service Monitoring systems, processes and interactions with colleagues outside the Parts Telesales teams with a view to reporting on areas of improvement as and when necessary We seek candidates that have career experience as a supervisor, senior or assistant manager experience in automotive parts telesales, in business-to-business, trade car and van parts, TPS or motor factor supply to fleet clientele. Ideal candidates will have excellent communication skills, a track record of leading a team of 4 or more advisors, able to organise themselves effectively whilst working under pressure and who are highly focused on team performance and metrics. The working hours are Monday to Friday 8am to 5:30pm with 30 minute lunch break, plus 1-in-3 Saturday mornings 8:30am to 12:30pm. In return we offer a basic salary of £34,000 per annum, plus a monthly team bonus. OTE circa £39,100 pa. Benefits include 25 days holiday + the 8 bank holidays, pension including life assurance, employee and family discounts on products and services, eye care vouchers, subsidised car option after 3 months' service (loan plan scheme), subsidised gym membership, share incentive scheme and superb career opportunities Group-wide. HOW TO APPLY: Hit "Apply" and follow the instructions provided by our Recruitment platform, which will include a request to upload your CV. Raja Mallik from the Recruitment Team will contact selected candidates that have the necessary requisite experience. No agencies please.
May 19, 2024
Full time
Parts SupervisorInbound & outbound parts telesalesHayes, Middlesex (UB3)£34,000 pa + bonus (OTE £39,100 pa)Mon to Fri 8am to 5:30pm + 1-in-3 Saturday mornings Renault Retail Group seeks a Parts Supervisor to join our new Trade Parts Hub in Hayes, Middlesex (UB3). Current experience in automotive Parts office supervisor experience, either at a dealer group telesales department or at a motor factors organization, is essential. Working with the Site Manager, this Parts Supervisor role will involve supervising a team of telesales operatives that carry out inbound and outbound calls to new and existing b2b trade customers, local and regional businesses and fleet clients with the objective of selling and promoting branded automotive car and LCV parts, accessories and consumables. The team's objectives include achievement of sales targets, development of trade accounts and up-sale opportunities by phone and email, ensuring 98% or higher calls answered, ensuring consistent and accurate assignment of orders to the correct van routes within delivery van cut-off times, and delivering top quality customer service at all times. The Parts Supervisor's specific duties will include Ensuring own and telesales team's targets for sales volume and turnover are achieved Assisting with daily team management, performance, coaching and development Assisting management with recruitment, induction and training activities Helping to maintain optimal levels of customer service Monitoring systems, processes and interactions with colleagues outside the Parts Telesales teams with a view to reporting on areas of improvement as and when necessary We seek candidates that have career experience as a supervisor, senior or assistant manager experience in automotive parts telesales, in business-to-business, trade car and van parts, TPS or motor factor supply to fleet clientele. Ideal candidates will have excellent communication skills, a track record of leading a team of 4 or more advisors, able to organise themselves effectively whilst working under pressure and who are highly focused on team performance and metrics. The working hours are Monday to Friday 8am to 5:30pm with 30 minute lunch break, plus 1-in-3 Saturday mornings 8:30am to 12:30pm. In return we offer a basic salary of £34,000 per annum, plus a monthly team bonus. OTE circa £39,100 pa. Benefits include 25 days holiday + the 8 bank holidays, pension including life assurance, employee and family discounts on products and services, eye care vouchers, subsidised car option after 3 months' service (loan plan scheme), subsidised gym membership, share incentive scheme and superb career opportunities Group-wide. HOW TO APPLY: Hit "Apply" and follow the instructions provided by our Recruitment platform, which will include a request to upload your CV. Raja Mallik from the Recruitment Team will contact selected candidates that have the necessary requisite experience. No agencies please.
Immediate temporary customer service work! Start THIS TUESDAY 21st May. Red Recruitment is recruiting temporary Customer Advisors to being working immediately (Tuesday 21st) for a high-profile, high-quality Customer Service Centre. This is a temporary position however there could be opportunity for this to extend as it is a large company with lots of opportunity. This role is also only Monday to Friday and is located in Exeter. This is a fantastic chance to join this well-known company as part of a team to really make a difference and make sure every customer is serviced. Benefits and Package for a Customer Advisor: Salary: 12.30 per hour Hours: Monday - Friday, 9am - 5pm Location: Exeter (Peninsula Business Park) Contract Type: Temporary Free parking onsite Friendly and supportive working environment Modern and smart office Key Responsibilities of a Customer Advisor: Ensuring that customers receive the best possible service. Talking to customers using Live Chat or WhatsApp Providing advice and guidance about a variety of issues, keeping the customers updated about progress and checking satisfaction levels Calling the customer to understand their query further Working quickly in an empathetic and calm manner. Key Skills and Experience of a Customer Advisor: You will be trained to do this role, but ideally you will have some experience supporting customers and offer the following skills: Confident working on the computer Excellent written and verbal communication skills A passion for customer service Ability to work quickly If you are interested in this position please urgently apply now! If you don't have a CV or it is not up to date, please do not worry and just send your name and telephone number to (url removed) and one of the team will call you. Or, if you would like to call us, please call us on (phone number removed). Red Recruitment (Business)
May 19, 2024
Seasonal
Immediate temporary customer service work! Start THIS TUESDAY 21st May. Red Recruitment is recruiting temporary Customer Advisors to being working immediately (Tuesday 21st) for a high-profile, high-quality Customer Service Centre. This is a temporary position however there could be opportunity for this to extend as it is a large company with lots of opportunity. This role is also only Monday to Friday and is located in Exeter. This is a fantastic chance to join this well-known company as part of a team to really make a difference and make sure every customer is serviced. Benefits and Package for a Customer Advisor: Salary: 12.30 per hour Hours: Monday - Friday, 9am - 5pm Location: Exeter (Peninsula Business Park) Contract Type: Temporary Free parking onsite Friendly and supportive working environment Modern and smart office Key Responsibilities of a Customer Advisor: Ensuring that customers receive the best possible service. Talking to customers using Live Chat or WhatsApp Providing advice and guidance about a variety of issues, keeping the customers updated about progress and checking satisfaction levels Calling the customer to understand their query further Working quickly in an empathetic and calm manner. Key Skills and Experience of a Customer Advisor: You will be trained to do this role, but ideally you will have some experience supporting customers and offer the following skills: Confident working on the computer Excellent written and verbal communication skills A passion for customer service Ability to work quickly If you are interested in this position please urgently apply now! If you don't have a CV or it is not up to date, please do not worry and just send your name and telephone number to (url removed) and one of the team will call you. Or, if you would like to call us, please call us on (phone number removed). Red Recruitment (Business)
Immediate temporary customer service work! Start THIS TUESDAY 21st May. Red Recruitment is recruiting temporary Customer Advisors to being working immediately (Tuesday 21st) for a high-profile, high-quality Customer Service Centre. This is a temporary position however there could be opportunity for this to extend as it is a large company with lots of opportunity. This role is also only Monday to Friday. This is a fantastic chance to join this well-known company as part of a team to really make a difference and make sure every customer is serviced. Benefits and Package for a Customer Advisor: Salary: 12.30 per hour Hours: Monday - Friday, either 8am - 4pm or 10am - 6pm Location: Bedminster Down Contract Type: Temporary Free parking onsite Friendly and supportive working environment Modern and smart office Key Responsibilities of a Customer Advisor: Ensuring that customers receive the best possible service. Talking to customers using Live Chat or WhatsApp Providing advice and guidance about a variety of issues, keeping the customers updated about progress and checking satisfaction levels Calling the customer to understand their query further Working quickly in an empathetic and calm manner. Key Skills and Experience of a Customer Advisor: You will be trained to do this role, but ideally you will have some experience supporting customers and offer the following skills: Confident working on the computer Excellent written and verbal communication skills A passion for customer service Ability to work quickly If you are interested in this position please urgently apply now! If you don't have a CV or it is not up to date, please do not worry and just send your name and telephone number to (url removed) and one of the team will call you. Or, if you would like to call us, please call us on (phone number removed). Red Recruitment (Business)
May 19, 2024
Seasonal
Immediate temporary customer service work! Start THIS TUESDAY 21st May. Red Recruitment is recruiting temporary Customer Advisors to being working immediately (Tuesday 21st) for a high-profile, high-quality Customer Service Centre. This is a temporary position however there could be opportunity for this to extend as it is a large company with lots of opportunity. This role is also only Monday to Friday. This is a fantastic chance to join this well-known company as part of a team to really make a difference and make sure every customer is serviced. Benefits and Package for a Customer Advisor: Salary: 12.30 per hour Hours: Monday - Friday, either 8am - 4pm or 10am - 6pm Location: Bedminster Down Contract Type: Temporary Free parking onsite Friendly and supportive working environment Modern and smart office Key Responsibilities of a Customer Advisor: Ensuring that customers receive the best possible service. Talking to customers using Live Chat or WhatsApp Providing advice and guidance about a variety of issues, keeping the customers updated about progress and checking satisfaction levels Calling the customer to understand their query further Working quickly in an empathetic and calm manner. Key Skills and Experience of a Customer Advisor: You will be trained to do this role, but ideally you will have some experience supporting customers and offer the following skills: Confident working on the computer Excellent written and verbal communication skills A passion for customer service Ability to work quickly If you are interested in this position please urgently apply now! If you don't have a CV or it is not up to date, please do not worry and just send your name and telephone number to (url removed) and one of the team will call you. Or, if you would like to call us, please call us on (phone number removed). Red Recruitment (Business)
We have a great opportunity for an Assistant Site Manager to join our team within Vistry Cotswolds, at our site in Gloucester. As our Assistant Site Manager, you will help with the day-to-day delivery of site-based project or remedial work. You will assist in the control and delivery of construction projects to meet customer specifications (safety, quality, time, etc.) such that all risk, specification, and project objectives are met in full. You will assist and when required, deputise for the Site Manager to effectively motivate, support, and manage the site-based team to ensure that the required health, safety and environmental performance standards are achieved. To achieve the programme and quality requirements. To promote the importance of customer relationships to the site-based team to include directly employed and sub-contracted staff. Complete all relevant paperwork as required. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety Desirable NVQ Level 3-4 BTEC diploma in Building Construction or similar Valid Scaffold Inspection certificate Valid LOLER certificate Qualified to the required CIOB Grade applicable at the time in accordance with group policy Good working knowledge of Microsoft Word, Excel, Power Project and Asta Team plan Valid First Aid at Work Certificate Managing all aspects of the build process Up to date knowledge of Health and Safety obligations and building legislation More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Ensure just in time material flow to trades. Manage all staff on site to ensure adherence to the waste policy. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed. as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action. as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me. Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Thoroughly inspect and snag each plot prior to each key stage inspection carried out by the NHBC. Ensure all site staff are trained in and comply with the Customer Journey and the Company's customer service commitments. Ensure all plots have a customer care pass before obtaining CML prior to legal completion. Carry out service visits in accordance with the Customer Journey. Carry out pre-occupation checks on all properties prior to handover. Deliver home demonstrations to customers in their own home, ensuring that all instructions and warranties in relation to appliances and heating systems are available. Communicate customer satisfaction surveys to all site-based staff and ensure points raised are acted on. Arrange and attend effective site-based meetings with the Sales Team Leader and that the required information is available to enable the Sales Team Leader to update the customers. Action remedial items raised at home demonstrations. Ensure that all plots to be handed over have adequate and appropriate access, parking, street lighting and signage. Manage the recruitment and induction of new employees in line with Company best practice guide. Conduct half yearly and annual appraisals with staff and liaise with Group HR to address development needs. Meet with your team members to discuss their progress on a regular, but not less that quarterly basis. Manage disciplinary and grievance situations in line with Company policy with assistance from Group HR. Manage and report all absences in accordance with Company policy. Monitor the performance and effectiveness of direct reports. Train, develop and coach direct reports. Ensure that employees are not discriminated against or harassed or bullied at any time. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
May 19, 2024
Full time
We have a great opportunity for an Assistant Site Manager to join our team within Vistry Cotswolds, at our site in Gloucester. As our Assistant Site Manager, you will help with the day-to-day delivery of site-based project or remedial work. You will assist in the control and delivery of construction projects to meet customer specifications (safety, quality, time, etc.) such that all risk, specification, and project objectives are met in full. You will assist and when required, deputise for the Site Manager to effectively motivate, support, and manage the site-based team to ensure that the required health, safety and environmental performance standards are achieved. To achieve the programme and quality requirements. To promote the importance of customer relationships to the site-based team to include directly employed and sub-contracted staff. Complete all relevant paperwork as required. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety Desirable NVQ Level 3-4 BTEC diploma in Building Construction or similar Valid Scaffold Inspection certificate Valid LOLER certificate Qualified to the required CIOB Grade applicable at the time in accordance with group policy Good working knowledge of Microsoft Word, Excel, Power Project and Asta Team plan Valid First Aid at Work Certificate Managing all aspects of the build process Up to date knowledge of Health and Safety obligations and building legislation More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Ensure just in time material flow to trades. Manage all staff on site to ensure adherence to the waste policy. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed. as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action. as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me. Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Thoroughly inspect and snag each plot prior to each key stage inspection carried out by the NHBC. Ensure all site staff are trained in and comply with the Customer Journey and the Company's customer service commitments. Ensure all plots have a customer care pass before obtaining CML prior to legal completion. Carry out service visits in accordance with the Customer Journey. Carry out pre-occupation checks on all properties prior to handover. Deliver home demonstrations to customers in their own home, ensuring that all instructions and warranties in relation to appliances and heating systems are available. Communicate customer satisfaction surveys to all site-based staff and ensure points raised are acted on. Arrange and attend effective site-based meetings with the Sales Team Leader and that the required information is available to enable the Sales Team Leader to update the customers. Action remedial items raised at home demonstrations. Ensure that all plots to be handed over have adequate and appropriate access, parking, street lighting and signage. Manage the recruitment and induction of new employees in line with Company best practice guide. Conduct half yearly and annual appraisals with staff and liaise with Group HR to address development needs. Meet with your team members to discuss their progress on a regular, but not less that quarterly basis. Manage disciplinary and grievance situations in line with Company policy with assistance from Group HR. Manage and report all absences in accordance with Company policy. Monitor the performance and effectiveness of direct reports. Train, develop and coach direct reports. Ensure that employees are not discriminated against or harassed or bullied at any time. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Are you customer focused, self-motivated and looking for a new challenge? As a Sales & Customer Service Advisor at Audi Cheshire Oaks you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. This 40 hour full time, customer focused role offers a competitive salary of £23,877.57. In addition, we offer a number of excellent benefits including; Employee Discounts with The Showroom - make your salary go further with the discounts and cashback offers available at over 1000 retailers Vehicle purchase discounts - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less A pension that pays - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis Life Assurance - we give you the peace of mind when you need it most Save as you earn plan- reap the rewards of Inchcape's success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price We reward long service with extra holidays And much more . Job Introduction We are currently recruiting for our aftersales booking team, working within our state of the art BMW/Mini site in Norwich. At Inchcape BMW Norwich we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced sales & customer advisors, as well as people with the drive and enthusiasm to learn something new. Main Responsibilities The main duties of the role will include; Handling inbound & outbound telephone calls to existing customers (No Cold-Calling) Responding to customer email enquiries Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements Providing a high level of customer service which will allow you to build relationships with our customers to retain business Being organised and self-motivated to ensure targets and deadlines are met To up-sell additional BMW/Mini products The Ideal Candidate The ideal candidate will; Have excellent communication skills and the ability to build trust and rapport with customers and colleagues Be customer focused and passionate about their work Have the ability to prioritise their workload and multi-task Be IT alliterate with the ability to use multiple systems at once Confidently work independently and also as part of a team Have a keen eye for detail To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects Ability to problem solve and think on their feet About the company Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention. OUR VISION : To be the world's most trusted automotive Distributor. Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent
May 19, 2024
Full time
Are you customer focused, self-motivated and looking for a new challenge? As a Sales & Customer Service Advisor at Audi Cheshire Oaks you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. This 40 hour full time, customer focused role offers a competitive salary of £23,877.57. In addition, we offer a number of excellent benefits including; Employee Discounts with The Showroom - make your salary go further with the discounts and cashback offers available at over 1000 retailers Vehicle purchase discounts - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less A pension that pays - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis Life Assurance - we give you the peace of mind when you need it most Save as you earn plan- reap the rewards of Inchcape's success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price We reward long service with extra holidays And much more . Job Introduction We are currently recruiting for our aftersales booking team, working within our state of the art BMW/Mini site in Norwich. At Inchcape BMW Norwich we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced sales & customer advisors, as well as people with the drive and enthusiasm to learn something new. Main Responsibilities The main duties of the role will include; Handling inbound & outbound telephone calls to existing customers (No Cold-Calling) Responding to customer email enquiries Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements Providing a high level of customer service which will allow you to build relationships with our customers to retain business Being organised and self-motivated to ensure targets and deadlines are met To up-sell additional BMW/Mini products The Ideal Candidate The ideal candidate will; Have excellent communication skills and the ability to build trust and rapport with customers and colleagues Be customer focused and passionate about their work Have the ability to prioritise their workload and multi-task Be IT alliterate with the ability to use multiple systems at once Confidently work independently and also as part of a team Have a keen eye for detail To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects Ability to problem solve and think on their feet About the company Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention. OUR VISION : To be the world's most trusted automotive Distributor. Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent
Parts Assistant Plymouth, Devon Who will I be working for? Darthaven is a trusted name in the marine industry with a long-standing reputation for excellence and commitment to customer satisfaction.We have been located in Kingswear on the River Dart for many years, surrounded by the stunning South Hams countryside. We are now very excited to be expanding our business into Plymouth, Britain's Ocean City.We pride ourselves in the reputation we have earned of providing first-class service to all our marine customers. We are also very proud of our status as an authorised Volvo Penta Distributing Dealer, supporting Volvo Penta dealers across the South West.We're currently looking for a Parts Assistant to join us on a full-time, permanent basis and deliver a first-class service to customers. What are the benefits? - Salary of up to £26,000 per annum- 25 days' annual leave- Pension- Branded company clothing- Stunning working location- On-site parkingThis is a fantastic opportunity for an individual with experience in parts or retail and knowledge of marine or automotive engineering to join a fantastic organisation.You'll also have the opportunity to work with some of the most prestigious boating brands, enriching your expertise and advancing your career! What will I be doing? As a Parts Assistant, you'll deliver a high-quality service to customers in person and through telephone, email and online channels.Your primary responsibility will be working with Volvo Penta's range of parts, accessories and dealer systems as well as Cummins Onan generators. The role also includes handling, and building knowledge of, associated general mechanical parts and spares.You will also be responsible for accurate stock picking, our stock management system (Sage 200), dispatching the appropriate parts to customers and, above all, providing an exceptional customer experience. What do I need? To join us as a Parts Assistant, you'll need:- Proven experience in parts or retail, preferably in the maritime or automotive industries- Knowledge of marine or automotive engineering parts, accessories, and equipment- Strong communication and interpersonal skills- A working knowledge of inventory management software and MS Office- At a minimum, A-Levels (or equivalent)Other organisations may call this role Marine Parts Assistant, Marine Parts Advisor, Parts Advisor, Stock Assistant, Parts Co-ordinator, or Stores Assistant.Webrecruit and Darthaven are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're seeking your next challenge as a Parts Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
May 19, 2024
Full time
Parts Assistant Plymouth, Devon Who will I be working for? Darthaven is a trusted name in the marine industry with a long-standing reputation for excellence and commitment to customer satisfaction.We have been located in Kingswear on the River Dart for many years, surrounded by the stunning South Hams countryside. We are now very excited to be expanding our business into Plymouth, Britain's Ocean City.We pride ourselves in the reputation we have earned of providing first-class service to all our marine customers. We are also very proud of our status as an authorised Volvo Penta Distributing Dealer, supporting Volvo Penta dealers across the South West.We're currently looking for a Parts Assistant to join us on a full-time, permanent basis and deliver a first-class service to customers. What are the benefits? - Salary of up to £26,000 per annum- 25 days' annual leave- Pension- Branded company clothing- Stunning working location- On-site parkingThis is a fantastic opportunity for an individual with experience in parts or retail and knowledge of marine or automotive engineering to join a fantastic organisation.You'll also have the opportunity to work with some of the most prestigious boating brands, enriching your expertise and advancing your career! What will I be doing? As a Parts Assistant, you'll deliver a high-quality service to customers in person and through telephone, email and online channels.Your primary responsibility will be working with Volvo Penta's range of parts, accessories and dealer systems as well as Cummins Onan generators. The role also includes handling, and building knowledge of, associated general mechanical parts and spares.You will also be responsible for accurate stock picking, our stock management system (Sage 200), dispatching the appropriate parts to customers and, above all, providing an exceptional customer experience. What do I need? To join us as a Parts Assistant, you'll need:- Proven experience in parts or retail, preferably in the maritime or automotive industries- Knowledge of marine or automotive engineering parts, accessories, and equipment- Strong communication and interpersonal skills- A working knowledge of inventory management software and MS Office- At a minimum, A-Levels (or equivalent)Other organisations may call this role Marine Parts Assistant, Marine Parts Advisor, Parts Advisor, Stock Assistant, Parts Co-ordinator, or Stores Assistant.Webrecruit and Darthaven are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're seeking your next challenge as a Parts Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
About The Role Purpose of the role An integral member of the Bon Accord Centre customer services team, responsible for providing high quality information and customer service to the general public and shoppers at the Information Hub and throughout the mall. Duties To provide excellent customer service to the general public at the Information Hub and throughout the centre in a warm, friendly and efficient manner. To have an excellent working knowledge of the centre, its stores and the car parks in order to deal with customer enquiries. To have a good understanding of local city centre amenities to help with tourism, retail, and transport enquiries and the skills to source relevant information on-line quickly and efficiently. To promote and sell the Aberdeen gift cards which involves handling card sales and explaining terms and conditions to customers. To liase with retailers and the centre management to ensure clear and consistent communication. To manage and assist in the display of marketing materials in the centre, such as posters, leaflets, store guides, etc. To review the centre website and app ensuring they are up to date and relevant, and assisting the marketing team in effective use of the social media platforms. To maintain and process season parking passes and ensure administration and records are kept up to date. To assist the commercial manager in mall retailing administration, completing this in an accurate and timely manner and to a high standard. Monitor activity within the mall, requesting support from the cleaners and security where required. To ensure the Information Desk is kept clean, tidy and welcoming. To carry out duties in accordance with instructions issued by the centre management. The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated with the changing environment. Candidate Requirements Positive & professional attitude Excellent customer service Good interpersonal & communication skills Approachable & friendly manner About The CompanyOCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
May 19, 2024
Full time
About The Role Purpose of the role An integral member of the Bon Accord Centre customer services team, responsible for providing high quality information and customer service to the general public and shoppers at the Information Hub and throughout the mall. Duties To provide excellent customer service to the general public at the Information Hub and throughout the centre in a warm, friendly and efficient manner. To have an excellent working knowledge of the centre, its stores and the car parks in order to deal with customer enquiries. To have a good understanding of local city centre amenities to help with tourism, retail, and transport enquiries and the skills to source relevant information on-line quickly and efficiently. To promote and sell the Aberdeen gift cards which involves handling card sales and explaining terms and conditions to customers. To liase with retailers and the centre management to ensure clear and consistent communication. To manage and assist in the display of marketing materials in the centre, such as posters, leaflets, store guides, etc. To review the centre website and app ensuring they are up to date and relevant, and assisting the marketing team in effective use of the social media platforms. To maintain and process season parking passes and ensure administration and records are kept up to date. To assist the commercial manager in mall retailing administration, completing this in an accurate and timely manner and to a high standard. Monitor activity within the mall, requesting support from the cleaners and security where required. To ensure the Information Desk is kept clean, tidy and welcoming. To carry out duties in accordance with instructions issued by the centre management. The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated with the changing environment. Candidate Requirements Positive & professional attitude Excellent customer service Good interpersonal & communication skills Approachable & friendly manner About The CompanyOCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
May 19, 2024
Full time
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
Join Our Team as a Customer Service Sales Advisor in Central Glasgow! Are you ready to step into a dynamic role with endless opportunities for growth? We're a leading sales and marketing company based in central Edinburgh, specialising in delivering exceptional results for clients in the energy industry. No Experience Needed, Just a Can-Do Attitude! About the Role: Engage with customers face-to-face t click apply for full job details
May 19, 2024
Full time
Join Our Team as a Customer Service Sales Advisor in Central Glasgow! Are you ready to step into a dynamic role with endless opportunities for growth? We're a leading sales and marketing company based in central Edinburgh, specialising in delivering exceptional results for clients in the energy industry. No Experience Needed, Just a Can-Do Attitude! About the Role: Engage with customers face-to-face t click apply for full job details
Job Description OTE: £26,000 - £30,400 - Uncapped Commission, Career ProgressionWe're looking for a highly motivated Estate Agent / Sales Negotiator to complement our fantastic residential sales team in Northampton working in our well known Taylors estate agency. Why join us as an Estate Agent / Sales Negotiator? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Your role as an Estate Agent / Sales Negotiator The main purpose of the role is to generate and book valuations, conduct property viewings, negotiate offers, agree sales & progress sales through to exchange and completion. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Estate Agent / Sales Negotiator Preferably an experienced sales person Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle With branches covering right across the region from Peterborough in the east to Cardiff in the west, Taylors helps people move every day. The size of our connected network branches give your property the widest audience of potential buyers or tenants, aiming to find the perfect person for your property in the shortest time possible. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03912
May 19, 2024
Full time
Job Description OTE: £26,000 - £30,400 - Uncapped Commission, Career ProgressionWe're looking for a highly motivated Estate Agent / Sales Negotiator to complement our fantastic residential sales team in Northampton working in our well known Taylors estate agency. Why join us as an Estate Agent / Sales Negotiator? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Your role as an Estate Agent / Sales Negotiator The main purpose of the role is to generate and book valuations, conduct property viewings, negotiate offers, agree sales & progress sales through to exchange and completion. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Estate Agent / Sales Negotiator Preferably an experienced sales person Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle With branches covering right across the region from Peterborough in the east to Cardiff in the west, Taylors helps people move every day. The size of our connected network branches give your property the widest audience of potential buyers or tenants, aiming to find the perfect person for your property in the shortest time possible. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03912
Human Resources Officer - Part Time Location : Malvern College Salary: Competitive Contractual hours: 28 hours per week Basis: Full Time The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Malvern College are looking to appoint to the role of a part time HR Officer, who will be responsible for providing effective and efficient HR support and advice to the colleagues and management of our UK Schools. This will be across a wide range of activities, ensuring the provision of a comprehensive, high quality HR service and the delivery of the People Strategy and Action Plan, which is currently in development to take us on the next stage of our journey. This is an ideal role for a pro-active, motivated HR professional who thrives on delivering exceptional customer service to current and future staff. This role is part time, working 28 hours per week, exact requirements can be discussed at interview. A flexible approach to working hours is required, particularly during school term time. Malvern College is a leading independent co-educational day and boarding school for 650 pupils aged 13-18 years. If this role is an opportunity that excites you, and you believe that you have the necessary skills, experience, and attributes, then we would be delighted to receive your application. Applications should be submitted no later than Sunday 2nd June 2024. Malvern College reserves the right to close this vacancy early and therefore applicants are encouraged to apply sooner. Please note, if you wish to apply for this vacancy, you must submit an application form, CVs on their own will not be accepted. This post involves minimal contact with children and the post holder will not be responsible for children. The post holder will be considered to be in regulated activity. Malvern College exists to provide a quality all round education for pupils aged 13 - 18 and is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Candidates must be prepared to undergo child protection screening and an Enhanced DBS check. You will be required to provide proof of your identity, right to work in the UK and qualifications during the selection process. We will seek references on short-listed candidates that will include questions about past disciplinary actions or allegations in relation to behaviour with children and may approach previous employers for information to verify particular experience or qualifications before interview. An online search will also be carried out as part of due diligence on all short-listed candidates. You may have experience in the following: HR Officer Human Resources Advisor, HR Coordinator, HR Assistant, HR Administrator, HR Specialist, People Operations Officer, Employee Relations Officer, Recruitment Officer, etc. REF-
May 18, 2024
Full time
Human Resources Officer - Part Time Location : Malvern College Salary: Competitive Contractual hours: 28 hours per week Basis: Full Time The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Malvern College are looking to appoint to the role of a part time HR Officer, who will be responsible for providing effective and efficient HR support and advice to the colleagues and management of our UK Schools. This will be across a wide range of activities, ensuring the provision of a comprehensive, high quality HR service and the delivery of the People Strategy and Action Plan, which is currently in development to take us on the next stage of our journey. This is an ideal role for a pro-active, motivated HR professional who thrives on delivering exceptional customer service to current and future staff. This role is part time, working 28 hours per week, exact requirements can be discussed at interview. A flexible approach to working hours is required, particularly during school term time. Malvern College is a leading independent co-educational day and boarding school for 650 pupils aged 13-18 years. If this role is an opportunity that excites you, and you believe that you have the necessary skills, experience, and attributes, then we would be delighted to receive your application. Applications should be submitted no later than Sunday 2nd June 2024. Malvern College reserves the right to close this vacancy early and therefore applicants are encouraged to apply sooner. Please note, if you wish to apply for this vacancy, you must submit an application form, CVs on their own will not be accepted. This post involves minimal contact with children and the post holder will not be responsible for children. The post holder will be considered to be in regulated activity. Malvern College exists to provide a quality all round education for pupils aged 13 - 18 and is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Candidates must be prepared to undergo child protection screening and an Enhanced DBS check. You will be required to provide proof of your identity, right to work in the UK and qualifications during the selection process. We will seek references on short-listed candidates that will include questions about past disciplinary actions or allegations in relation to behaviour with children and may approach previous employers for information to verify particular experience or qualifications before interview. An online search will also be carried out as part of due diligence on all short-listed candidates. You may have experience in the following: HR Officer Human Resources Advisor, HR Coordinator, HR Assistant, HR Administrator, HR Specialist, People Operations Officer, Employee Relations Officer, Recruitment Officer, etc. REF-
Job Title: Dialler Manager Company: Evolution MoneyLocation: Manchester City CentreJob Type: Full-timeBasic Salary: up to 40K, OTE £50K About Us: Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions. The Role: As a Dialler Manager for Evolution Money you will play a pivotal role in managing staff and external relationships within digital aggregators. Your primary responsibility will be to ensure the efficient operation of our dialler system, optimising performance to maximise conversions and enhance customer experience. Responsibilities: Dialler Management Oversee the operation of our dialler system, ensuring its optimal functionality. Implement strategies to increase productivity and efficiency in outbound call campaigns. Monitor call queues and agent performance to identify areas for improvement. Regularly update and maintain dialler configurations to align with business objectives. Staff Management Lead and manage a team of dialler agents (Mortgage Support Advisors), providing guidance, coaching, and performance feedback. Develop training programs to enhance the skills and knowledge of dialler agents. Conduct regular performance reviews and set targets to drive individual and team performance. Foster a positive and supportive work environment to encourage productivity and motivation. External Relationship Management Build and maintain strong relationships with digital aggregators and third-party partners. Collaborate with external stakeholders to optimise lead generation and conversion processes. Stay updated on industry trends and competitor strategies within the digital aggregator space. Data Analysis & Reporting Utilise data analytics tools to track and analyse dialler performance metrics. Generate regular reports on key performance indicators (KPIs) and campaign outcomes. Identify trends, patterns, and areas for improvement based on data insights. Make data-driven recommendations to enhance dialler performance and campaign effectiveness. Qualifications (minimum): Proven experience in dialler management within the financial services industry, preferably in second charge mortgage lending. Strong understanding of digital aggregator platforms and lead generation processes. Excellent leadership and people management skills, with the ability to motivate and inspire teams. Exceptional communication and negotiation abilities, both verbal and written. Proficiency in data analysis and reporting, with experience using analytics tools. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Strong attention to detail and problem-solving skills. Here's what you'll get back: Up to 25 days' annual leave + Bank Holidays Your birthday off, every year! A healthcare cash plan A contributory pensions scheme, matched up to 5% Long Service Awards Cycle to work scheme Life Assurance Company Culture: Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork.We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it.If you need any support with completing this application, please contact us and we will be happy to assist. As a part of the Disability Confident Scheme, we offer interview to anyone with disability who meets the minimum criteria for the role.REF-
May 18, 2024
Full time
Job Title: Dialler Manager Company: Evolution MoneyLocation: Manchester City CentreJob Type: Full-timeBasic Salary: up to 40K, OTE £50K About Us: Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions. The Role: As a Dialler Manager for Evolution Money you will play a pivotal role in managing staff and external relationships within digital aggregators. Your primary responsibility will be to ensure the efficient operation of our dialler system, optimising performance to maximise conversions and enhance customer experience. Responsibilities: Dialler Management Oversee the operation of our dialler system, ensuring its optimal functionality. Implement strategies to increase productivity and efficiency in outbound call campaigns. Monitor call queues and agent performance to identify areas for improvement. Regularly update and maintain dialler configurations to align with business objectives. Staff Management Lead and manage a team of dialler agents (Mortgage Support Advisors), providing guidance, coaching, and performance feedback. Develop training programs to enhance the skills and knowledge of dialler agents. Conduct regular performance reviews and set targets to drive individual and team performance. Foster a positive and supportive work environment to encourage productivity and motivation. External Relationship Management Build and maintain strong relationships with digital aggregators and third-party partners. Collaborate with external stakeholders to optimise lead generation and conversion processes. Stay updated on industry trends and competitor strategies within the digital aggregator space. Data Analysis & Reporting Utilise data analytics tools to track and analyse dialler performance metrics. Generate regular reports on key performance indicators (KPIs) and campaign outcomes. Identify trends, patterns, and areas for improvement based on data insights. Make data-driven recommendations to enhance dialler performance and campaign effectiveness. Qualifications (minimum): Proven experience in dialler management within the financial services industry, preferably in second charge mortgage lending. Strong understanding of digital aggregator platforms and lead generation processes. Excellent leadership and people management skills, with the ability to motivate and inspire teams. Exceptional communication and negotiation abilities, both verbal and written. Proficiency in data analysis and reporting, with experience using analytics tools. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Strong attention to detail and problem-solving skills. Here's what you'll get back: Up to 25 days' annual leave + Bank Holidays Your birthday off, every year! A healthcare cash plan A contributory pensions scheme, matched up to 5% Long Service Awards Cycle to work scheme Life Assurance Company Culture: Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork.We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it.If you need any support with completing this application, please contact us and we will be happy to assist. As a part of the Disability Confident Scheme, we offer interview to anyone with disability who meets the minimum criteria for the role.REF-
Car Sales Executive - Blackpool Your role is to work closely to ensure a seamless customer buying experience. Your role will be to discuss the purchasing arrangements and ensure that the customer is happy with their vehicle of choice. The job:- Understanding and adapting to the customers' buying strategy and encouraging them to experience the product through test drives.- Agreeing price and payment methods including advising on any financing options with the customer direct, working within company guidelines.- Ensuring that each delivery is followed up with a personal phone call to check that the customer is happy with their purchase. Maintain contact with customers to build relationships and future business.- Planning and organising own daily sales activity - for example by telephoning sales prospects (previous/existing customers or general enquiries) to obtain new business.- Working alongside colleagues and other departments to ensure a seamless service to our customers.- Positively participating in training and development opportunities to assist the Group in achieving its aims and objectives. The Candidate: For this role, we are looking for an individual who can demonstrate the following skills and attributes: - - Able to plan, organise self and meet agreed work deadlines.- Able to assimilate information quickly and provide considered responses.- Strong work ethic and adaptable to change.- Attention to detail and maintains good, accurate quality of work.- Ability to work to tight deadlines to achieve the business needs.- Able to react positively to organisational and market changes.- You must be IT literate (PC, Microsoft and web literate), and hold a full UK driving licence. Benefits: - 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.- Healthcare cash plan.- Employee vehicle-discount schemes.- High street discounts- Cycle to work scheme.- Eyecare vouchers.- Company pension - Internal and manufacturer training. Basic - £20kOTE - £50k (135 units) 5 day week, alternate weekends off Company car If this sounds like you we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further. The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
May 18, 2024
Full time
Car Sales Executive - Blackpool Your role is to work closely to ensure a seamless customer buying experience. Your role will be to discuss the purchasing arrangements and ensure that the customer is happy with their vehicle of choice. The job:- Understanding and adapting to the customers' buying strategy and encouraging them to experience the product through test drives.- Agreeing price and payment methods including advising on any financing options with the customer direct, working within company guidelines.- Ensuring that each delivery is followed up with a personal phone call to check that the customer is happy with their purchase. Maintain contact with customers to build relationships and future business.- Planning and organising own daily sales activity - for example by telephoning sales prospects (previous/existing customers or general enquiries) to obtain new business.- Working alongside colleagues and other departments to ensure a seamless service to our customers.- Positively participating in training and development opportunities to assist the Group in achieving its aims and objectives. The Candidate: For this role, we are looking for an individual who can demonstrate the following skills and attributes: - - Able to plan, organise self and meet agreed work deadlines.- Able to assimilate information quickly and provide considered responses.- Strong work ethic and adaptable to change.- Attention to detail and maintains good, accurate quality of work.- Ability to work to tight deadlines to achieve the business needs.- Able to react positively to organisational and market changes.- You must be IT literate (PC, Microsoft and web literate), and hold a full UK driving licence. Benefits: - 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.- Healthcare cash plan.- Employee vehicle-discount schemes.- High street discounts- Cycle to work scheme.- Eyecare vouchers.- Company pension - Internal and manufacturer training. Basic - £20kOTE - £50k (135 units) 5 day week, alternate weekends off Company car If this sounds like you we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further. The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
Simon Lincoln Recruitment Solutions
Nottingham, Nottinghamshire
Purpose of the role: Monday to Friday 9.00am - 5.00pm Total 40 Hours a week Your Mission Customer Advisor Promote a 'residents first' culture and ensure their expectations are met. Take responsibility for management of the office. Ensure that the customer service level is consistently high and the agreed service level agreement is followed. Assist with the sales and marketing of the residence, working with the central Marketing and Sales teams to ensure minimum 98% occupancy year-on-year. Address complaints and breaches of the residence code of conduct with residents and parents, gathering relevant evidence and preparing written outcomes. Escalate to the Property Manager where necessary. Manage and communicate room cleans and reactive maintenance works. Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable. Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure. Deliver on customer satisfaction targets. Supervise on-site maintenance operations including planned preventative and reactive maintenance. Supervise housekeeping operations to ensure that the site always remains presentable. Implement and ensure that CAMS Standard Operating Procedures are adhered to by on-site staff and residents. Work with the central team and local teams to ensure that a variety of fulfilling and relevant events are carried out regularly. Your Track Record Customer Advisor Excellent written and verbal communication skills Ability to plan and prioritise Strong attention to detail Positive and enthusiastic attitude Passionate about creating a customer-focused environment for residents Professional and friendly demeanor Flexible and adaptable Proactive nature and ability to work on own initiative Ability to work in a fast-paced environment Excellent customer relationship skills
May 18, 2024
Full time
Purpose of the role: Monday to Friday 9.00am - 5.00pm Total 40 Hours a week Your Mission Customer Advisor Promote a 'residents first' culture and ensure their expectations are met. Take responsibility for management of the office. Ensure that the customer service level is consistently high and the agreed service level agreement is followed. Assist with the sales and marketing of the residence, working with the central Marketing and Sales teams to ensure minimum 98% occupancy year-on-year. Address complaints and breaches of the residence code of conduct with residents and parents, gathering relevant evidence and preparing written outcomes. Escalate to the Property Manager where necessary. Manage and communicate room cleans and reactive maintenance works. Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable. Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure. Deliver on customer satisfaction targets. Supervise on-site maintenance operations including planned preventative and reactive maintenance. Supervise housekeeping operations to ensure that the site always remains presentable. Implement and ensure that CAMS Standard Operating Procedures are adhered to by on-site staff and residents. Work with the central team and local teams to ensure that a variety of fulfilling and relevant events are carried out regularly. Your Track Record Customer Advisor Excellent written and verbal communication skills Ability to plan and prioritise Strong attention to detail Positive and enthusiastic attitude Passionate about creating a customer-focused environment for residents Professional and friendly demeanor Flexible and adaptable Proactive nature and ability to work on own initiative Ability to work in a fast-paced environment Excellent customer relationship skills
Role: HR Administrator Location: Blackburn, BB1 2FA Hours: Full-Time Hours / 6 Months Contract Salary: £24,800 Company : EG Group What will my role look like? Our HR Operations Team is expanding and now looking to recruit a HR Administrator. In this role you will support the HR Operations function through the delivery of an efficient service to the business. This is a key role within the team with responsibility offering front line support to our colleagues and store managers and ensuring our systems and records are accurate and up to date. You will be required to organise and prioritise workload according to deadlines and the changing needs of the business and HR function. If you are looking for your initial step / step up in your HR career, this is a great opportunity to gain experience and build up your CPD. Role Duties: Monitoring the HR Coordinator communications points e.g. inbox, phone line and ticketing system, and being able to distribute emails accordingly Following company policies ensuring GDPR is maintained Responsible for employment and reference letters for all internal and external employees Keeping employee files and HR systems up to date including personal data Monitoring the leavers process taking action as necessary including responding to resignation notifications Working alongside the HR advisors to gain exposure and knowledge of all aspects of HR Collating relevant company reports as requested Collating Change to Terms data and processing accordingly via the relevant process updating policies and procedures as necessary Working on individual projects and collating data specific to a brand This list is not exhaustive and may be added to or amended from time to time. Candidate Requirements You will be a strong organiser, potentially with HR Administration experience and ready for your next move; you will be able to deal confidently with the fast pace head office environment. Support our food to go retailers, store managers and line managers and deliver to deadlines when under pressure. We are looking for a candidate that is ready to take ownership of the role, you will be given the autonomy and flexibility to do so First point of call for colleagues and store managers for advice and advising on system processes Able to deal with a variety of work in an organised, efficient manner. If you are passionate about HR, a good team player and are process driven, this could be the role for you Benefits & Rewards EG Group Discounts - up to 15% off at our stores and food to go restaurants EG Cares Benefits - exclusive discounts across 900 retailers Smart Health - 24/7 online GP access, health checks and health and wellbeing support Employee Assistance Programme - access to our Wellbeing Centre which offers emotional & practical support including free financial advice Learning & Development - access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career at EG Group Waterside Café - freshly prepared meals at affordable prices Free Secure Car Parking Dress Down Fridays Prayer and Ablution Facilities Work Anniversary Rewards Free Eye Test Select & Drive: Car Leasing Scheme Who are EG Group? United Kingdom-based EG Group is a leading independent convenience retailer, which has established partnerships with global brands such as Starbucks, Cinnabon, Subway, Greggs, and SPAR, as well as a focused portfolio of proprietary brands. The business has an established pedigree of delivering an excellent Grocery & Merchandise, Foodservice and Fuel proposition in all the markets in which it operates and currently employs more than 50,000 colleagues working in over 6,600 sites across the UK&I, Europe, USA and Australia. The group has enjoyed significant growth, with 2021 revenues exceeding $26bn as well as serving over one billion customers annually. Please note, the successful applicant will be subject to a completed DBS check which will be funded by EG Group.
May 18, 2024
Full time
Role: HR Administrator Location: Blackburn, BB1 2FA Hours: Full-Time Hours / 6 Months Contract Salary: £24,800 Company : EG Group What will my role look like? Our HR Operations Team is expanding and now looking to recruit a HR Administrator. In this role you will support the HR Operations function through the delivery of an efficient service to the business. This is a key role within the team with responsibility offering front line support to our colleagues and store managers and ensuring our systems and records are accurate and up to date. You will be required to organise and prioritise workload according to deadlines and the changing needs of the business and HR function. If you are looking for your initial step / step up in your HR career, this is a great opportunity to gain experience and build up your CPD. Role Duties: Monitoring the HR Coordinator communications points e.g. inbox, phone line and ticketing system, and being able to distribute emails accordingly Following company policies ensuring GDPR is maintained Responsible for employment and reference letters for all internal and external employees Keeping employee files and HR systems up to date including personal data Monitoring the leavers process taking action as necessary including responding to resignation notifications Working alongside the HR advisors to gain exposure and knowledge of all aspects of HR Collating relevant company reports as requested Collating Change to Terms data and processing accordingly via the relevant process updating policies and procedures as necessary Working on individual projects and collating data specific to a brand This list is not exhaustive and may be added to or amended from time to time. Candidate Requirements You will be a strong organiser, potentially with HR Administration experience and ready for your next move; you will be able to deal confidently with the fast pace head office environment. Support our food to go retailers, store managers and line managers and deliver to deadlines when under pressure. We are looking for a candidate that is ready to take ownership of the role, you will be given the autonomy and flexibility to do so First point of call for colleagues and store managers for advice and advising on system processes Able to deal with a variety of work in an organised, efficient manner. If you are passionate about HR, a good team player and are process driven, this could be the role for you Benefits & Rewards EG Group Discounts - up to 15% off at our stores and food to go restaurants EG Cares Benefits - exclusive discounts across 900 retailers Smart Health - 24/7 online GP access, health checks and health and wellbeing support Employee Assistance Programme - access to our Wellbeing Centre which offers emotional & practical support including free financial advice Learning & Development - access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career at EG Group Waterside Café - freshly prepared meals at affordable prices Free Secure Car Parking Dress Down Fridays Prayer and Ablution Facilities Work Anniversary Rewards Free Eye Test Select & Drive: Car Leasing Scheme Who are EG Group? United Kingdom-based EG Group is a leading independent convenience retailer, which has established partnerships with global brands such as Starbucks, Cinnabon, Subway, Greggs, and SPAR, as well as a focused portfolio of proprietary brands. The business has an established pedigree of delivering an excellent Grocery & Merchandise, Foodservice and Fuel proposition in all the markets in which it operates and currently employs more than 50,000 colleagues working in over 6,600 sites across the UK&I, Europe, USA and Australia. The group has enjoyed significant growth, with 2021 revenues exceeding $26bn as well as serving over one billion customers annually. Please note, the successful applicant will be subject to a completed DBS check which will be funded by EG Group.