The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
May 21, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Transport Assistant Permanent Telford We are recruiting with a well-established manufacturing company in Telford for a new Administration Co-ordinator / Transport Administrator. This new, Transport Admin / Transport Assistant focused role will suit an experienced Transport & Logistics Administrator / Transport Planner / Service Co-ordinator / Administrator who is looking for a role and genuine career prospects within a well-established, secure business. Duties will include (but not be limited to): Support Daily Route Planning Support Driver Management, debriefs, driver hours, compliance etc Check load lists and reschedule missed deliveries Print delivery labels & match PODs Work closely with various departments within the business including production and logistics Monitoring the courier system / deliveries Associated admin duties Cover Transport Manger when required To be considered for this opportunity, you MUST have a proven background in office based, customer administration / transport admin-based roles. Ideally, you ll have worked within manufacturing and have route planning experience. You ll have a stable work history, be well organised and have excellent communication skills. Hours of work are 09 00, Monday Friday. The Telford site is accessible from parts of Telford and is also commutable from Shrewsbury, Market Drayton, Bridgnorth, Walsall, Stafford, Perton, Wolverhampton, Shifnal etc Alternative job titles would include Sales Administrator, Customer Service, Administrator, Customer Service Executive, Sales Support, Customer Service Advisor, Transport Admin, Logistics Admin, Trainee Transport Manager etc L & C Consulting Specialising in the recruitment of permanent and temp to perm roles in the Shropshire area -you ll find we provide a professional but friendly, efficient, system driven recruitment service - where we remember that people do matter. Offering a full recruitment service across a variety of sectors; we continuously strive to ensure we give an honest, reliable service. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within four working days, please assume that on this occasion your application has not been successful. With a wealth of specialist knowledge in the local, recruitment market, L & C Consulting are an employment agency working on behalf of our clients. L & C Consulting is an Equal Opportunities Employer. Applicants must be eligible to work in the UK full time without restriction.
May 21, 2024
Full time
Transport Assistant Permanent Telford We are recruiting with a well-established manufacturing company in Telford for a new Administration Co-ordinator / Transport Administrator. This new, Transport Admin / Transport Assistant focused role will suit an experienced Transport & Logistics Administrator / Transport Planner / Service Co-ordinator / Administrator who is looking for a role and genuine career prospects within a well-established, secure business. Duties will include (but not be limited to): Support Daily Route Planning Support Driver Management, debriefs, driver hours, compliance etc Check load lists and reschedule missed deliveries Print delivery labels & match PODs Work closely with various departments within the business including production and logistics Monitoring the courier system / deliveries Associated admin duties Cover Transport Manger when required To be considered for this opportunity, you MUST have a proven background in office based, customer administration / transport admin-based roles. Ideally, you ll have worked within manufacturing and have route planning experience. You ll have a stable work history, be well organised and have excellent communication skills. Hours of work are 09 00, Monday Friday. The Telford site is accessible from parts of Telford and is also commutable from Shrewsbury, Market Drayton, Bridgnorth, Walsall, Stafford, Perton, Wolverhampton, Shifnal etc Alternative job titles would include Sales Administrator, Customer Service, Administrator, Customer Service Executive, Sales Support, Customer Service Advisor, Transport Admin, Logistics Admin, Trainee Transport Manager etc L & C Consulting Specialising in the recruitment of permanent and temp to perm roles in the Shropshire area -you ll find we provide a professional but friendly, efficient, system driven recruitment service - where we remember that people do matter. Offering a full recruitment service across a variety of sectors; we continuously strive to ensure we give an honest, reliable service. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within four working days, please assume that on this occasion your application has not been successful. With a wealth of specialist knowledge in the local, recruitment market, L & C Consulting are an employment agency working on behalf of our clients. L & C Consulting is an Equal Opportunities Employer. Applicants must be eligible to work in the UK full time without restriction.
Senior Customer Service Advisor Starting Salary up to 32k plus bonus, 25 days holiday, pension, healthcare, employee benefits package, life assurance, hybrid working Senior Customer Service Advisor - Crewe The Company My client is an international manufacturing and distribution business, selling a broad range of products to an extensive portfolio of global B2B customers. They are looking for an experienced Senior Customer Service Advisor to join their team, delivering outstanding customer service to businesses throughout the UK and Europe. The Role As Senior Customer Service Advisor, you will act as a company ambassador and customer service champion and work closely with customers to meet, exceed and excel in the management of their customer journeys. Managing a variety of both routine, intermediate and advanced, complex customer enquiries and queries, you will work collaboratively with colleagues and external partners to deliver solutions and resolve issues. Understand issues by building knowledge and taking ownership to manage situations throughout the customer journey from investigation to resolution. Make informed decisions about the right course of action, deciding how and implementing the resolution, communicating well with your customers, colleagues and external partners. Contribute to a culture of 'right first time' - what you say and what you do matters. Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently. Support colleagues and other departments in line with business requirements. The Candidate To be considered for the role of Senior Customer Service Advisor, you will be an enthusiastic, highly motivated team player and you will possess: Previous experience as a successful Customer Service Advisor, working with a B2B customer base. Extensive experience dealing with complex customer service issues. Confidence and be a strong decision maker. The ability and, more importantly, the passion to learn and succeed, displaying initiative, energy and activity. Excellent communication skills, with the confidence to put the correct course of action in place. A commitment to service and customer orientation. Effective IT/ PC skills - experience on CRM systems. The ability to quickly and accurately enter information, produce documentation and supply information. Good numeric skills and capable of multi tasking. Accuracy and attention to detail. Experienced in a B2B customer focused environment. If you are looking for an opportunity to develop your career as my client's new Senior Customer Service Advisor, please apply quoting VR/05921.
May 21, 2024
Full time
Senior Customer Service Advisor Starting Salary up to 32k plus bonus, 25 days holiday, pension, healthcare, employee benefits package, life assurance, hybrid working Senior Customer Service Advisor - Crewe The Company My client is an international manufacturing and distribution business, selling a broad range of products to an extensive portfolio of global B2B customers. They are looking for an experienced Senior Customer Service Advisor to join their team, delivering outstanding customer service to businesses throughout the UK and Europe. The Role As Senior Customer Service Advisor, you will act as a company ambassador and customer service champion and work closely with customers to meet, exceed and excel in the management of their customer journeys. Managing a variety of both routine, intermediate and advanced, complex customer enquiries and queries, you will work collaboratively with colleagues and external partners to deliver solutions and resolve issues. Understand issues by building knowledge and taking ownership to manage situations throughout the customer journey from investigation to resolution. Make informed decisions about the right course of action, deciding how and implementing the resolution, communicating well with your customers, colleagues and external partners. Contribute to a culture of 'right first time' - what you say and what you do matters. Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently. Support colleagues and other departments in line with business requirements. The Candidate To be considered for the role of Senior Customer Service Advisor, you will be an enthusiastic, highly motivated team player and you will possess: Previous experience as a successful Customer Service Advisor, working with a B2B customer base. Extensive experience dealing with complex customer service issues. Confidence and be a strong decision maker. The ability and, more importantly, the passion to learn and succeed, displaying initiative, energy and activity. Excellent communication skills, with the confidence to put the correct course of action in place. A commitment to service and customer orientation. Effective IT/ PC skills - experience on CRM systems. The ability to quickly and accurately enter information, produce documentation and supply information. Good numeric skills and capable of multi tasking. Accuracy and attention to detail. Experienced in a B2B customer focused environment. If you are looking for an opportunity to develop your career as my client's new Senior Customer Service Advisor, please apply quoting VR/05921.
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 30 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
May 21, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 30 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
German Customer Service Advisor Up to £30,000 per annum Elevation Recruitment is excited to be working with a prominent manufacturing business based in Sheffield, currently seeking a proficient German Customer Service Advisor to join their team. This role presents a fantastic opportunity for an individual fluent in German to work for a successful, global business. Key Responsibilities of the German Customer Service Advisor: Delivering exceptional customer service to German-speaking clientele, addressing enquiries via various channels, including phone and email Processing orders accurately and efficiently, ensuring timely delivery to customers Liaising closely with logistics partners to coordinate the timely shipment of goods and resolve any transport issues Managing export documentation, including invoices, packing lists, and certificates of origin, to facilitate smooth customs clearance Resolving any issues or complaints promptly and professionally to maintain strong customer relationships Requirements of the German Customer Service Advisor: Fluent in German, both written and verbal, with excellent communication skills Previous experience in customer service Export experience would be advantageous Strong organisational skills with the ability to manage multiple tasks and priorities effectively Ability to work collaboratively within a team and independently with minimal supervision If you possess a proactive attitude and you are fluent in German, then we encourage you to apply for this exciting opportunity.
May 21, 2024
Full time
German Customer Service Advisor Up to £30,000 per annum Elevation Recruitment is excited to be working with a prominent manufacturing business based in Sheffield, currently seeking a proficient German Customer Service Advisor to join their team. This role presents a fantastic opportunity for an individual fluent in German to work for a successful, global business. Key Responsibilities of the German Customer Service Advisor: Delivering exceptional customer service to German-speaking clientele, addressing enquiries via various channels, including phone and email Processing orders accurately and efficiently, ensuring timely delivery to customers Liaising closely with logistics partners to coordinate the timely shipment of goods and resolve any transport issues Managing export documentation, including invoices, packing lists, and certificates of origin, to facilitate smooth customs clearance Resolving any issues or complaints promptly and professionally to maintain strong customer relationships Requirements of the German Customer Service Advisor: Fluent in German, both written and verbal, with excellent communication skills Previous experience in customer service Export experience would be advantageous Strong organisational skills with the ability to manage multiple tasks and priorities effectively Ability to work collaboratively within a team and independently with minimal supervision If you possess a proactive attitude and you are fluent in German, then we encourage you to apply for this exciting opportunity.
Inbound Sales Advisor - Altrincham, Trafford - 32,000 plus uncapped bonus - OTE 60,000 - Monday to Friday, 9am - 6pm Due to ongoing expansion our business based in Altrincham, Trafford is looking for an Inbound Sales Advisor! This is an onboarding role with no cold calling - all leads are referrals and the expected conversion rate is 70%! For the role of Inbound Sales Advisor, you will receive: A basic salary of 32,000 An uncapped commission structure and OTE of 60,000 Qualifications paid for by the company 23 days per year holiday plus 1 extra day per year of service! Free fruit delivered to the office every week Free lunch on the company every month! Annual trips to the races No weekend work! Amazing offices in Altrincham, Trafford Free onsite parking A fun vibrant working environment, with a family feel The opportunity to grow with the company We are looking for an Inbound Sales Advisor to join our Finance Business in Altrincham, Trafford. The role involves speaking to customers who have been sold the service and onboarding them and cross selling additional products. We are a Gold Rated "Investors In People", so this is a real opportunity to join a business where you can build a career! For the role of Inbound Sales Advisor, we require: Some form of sales experience (face to face or phone based) People with energy, who are up beat and motivated The ability to deal with inbound calls and targets A person with a positive attitude, and outgoing personality based in the Altrincham area of Trafford Sound like your ideal role? Don't hesitate and apply now with your CV for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 21, 2024
Full time
Inbound Sales Advisor - Altrincham, Trafford - 32,000 plus uncapped bonus - OTE 60,000 - Monday to Friday, 9am - 6pm Due to ongoing expansion our business based in Altrincham, Trafford is looking for an Inbound Sales Advisor! This is an onboarding role with no cold calling - all leads are referrals and the expected conversion rate is 70%! For the role of Inbound Sales Advisor, you will receive: A basic salary of 32,000 An uncapped commission structure and OTE of 60,000 Qualifications paid for by the company 23 days per year holiday plus 1 extra day per year of service! Free fruit delivered to the office every week Free lunch on the company every month! Annual trips to the races No weekend work! Amazing offices in Altrincham, Trafford Free onsite parking A fun vibrant working environment, with a family feel The opportunity to grow with the company We are looking for an Inbound Sales Advisor to join our Finance Business in Altrincham, Trafford. The role involves speaking to customers who have been sold the service and onboarding them and cross selling additional products. We are a Gold Rated "Investors In People", so this is a real opportunity to join a business where you can build a career! For the role of Inbound Sales Advisor, we require: Some form of sales experience (face to face or phone based) People with energy, who are up beat and motivated The ability to deal with inbound calls and targets A person with a positive attitude, and outgoing personality based in the Altrincham area of Trafford Sound like your ideal role? Don't hesitate and apply now with your CV for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Title: Customer Service Advisor Contract: Perm & Fixed term contracts Contract type Homeworking or hybrid (office-based 1-2 days per week) Office Locations (if hybrid): Home/ Stratford in London / Trafford in Manchester Hours: 35 hours per week, scheduled between 8am - 6:15pm, Monday - Friday Salary: London £26,286, Outside London £25,210 per annum Closing date: Sunday 26th May 2024 Interviews From 4th to 7th of June 2024 Start date: 8th July 2024 Training: There will be 7 weeks of mandatory training via Microsoft Teams So you know the full expectations of our homeworking contracts, please read the whole advert and it's supporting documents before applying. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Previous applicants need not apply. Do you love helping people? Are you passionate about delivering excellent customer service? Do you want to work for an organisation that really makes a difference? Then look no further! L&Q has an award-winning customer service centre, we strive for excellence and our customers are the most important part of our business! As a member of the customer service centre, it is vital that you have the passion as a customer service professional to deliver excellence every time. We are large company, and we are still growing! The Customer Service Centre alone receives circa 3500 inbound calls per day. It is a vibrant and fun department with excellent training and promotion opportunities. We're looking for someone who can demonstrate strong communication skills and has experience of prioritising and managing their own time. To be successful you'll need to be a high achiever who strives to meet and exceed KPIs. This will be measured against the high standards of customer satisfaction we set ourselves, are you up to the challenge? If you are, then you sound perfect for our team! The role of a customer service advisor: Be the first point of contact for our residents. Provide first contact resolution where possible, through ownership of queries and taking the relevant action required. Deal with a wide range of enquiries, which could include: maintenance repairs new and existing, housing management, account information - such as paying rent, money advice and support, Buying and selling property, and general leasehold enquires. Answers customers messages via multiple channels, such as telephone, email and any inhouse packages to enhance the customer service experience. Provide accurate and appropriate information to the enquiry. Keep confidential records of customer interactions, transactions, comments and complaints, using the appropriate tools/ systems. Comply with company policy and procedures. Advocate L&Q Values Liaise with other departments where needed. Play an active role towards departmental KPI's and company objectives. Skills: Clear communication skills both written and verbal Excellent listening skills. Remain resilient and focused while handling difficult conversations. Be able to work in a fast-paced environment and under pressure. Be able to communicate and engage with the diverse and wide range needs from our customers and stakeholders. Able to use positive and empathetic language to influence both internal and external stakeholders. Confidence to work individually whilst also having the ability to work collaboratively, playing an active role in both your team and overall department. Responsible for your own time management and adhering to schedule. Computer literacy, to be able to navigate multiple company software applications while still actively listening. - Problem solver using own initiative and take a common sense approach. Target driven to achieve your individual KPI's and objectives Be responsible for your own learning (seeking advice, support, help and guidance when required Why choose L&Q? We offer a strong work-life balance by offering home working or hybrid contracts, as well as competitive annual salary with the potential to earn an additional £2,500 You'll receive a one off reward of £500 for passing probation and receive up to £2,000 when you become multiskilled and learn new telephone channels (£500 per skill, max £1,500 within the first 18 months). We also offer a very competitive benefits package: Strong family-friendly policies Remote working model Committed Learning & Development Annual leave starting from 28 days rising to 31 PLUS bank holidays Excellent Pension Scheme - double contribution up to 6% Generous non-contributory life assurance An Employee Assistance Programme Great places to work certified 2022 Best Workplaces for Women - ranked 45 in the UK Our recruitment process: Shortlisted candidates will be invited to an assessment between 4th and 7th of June 2024. Stage 1: All shortlisted candidates will be invited to book onto a 30-minute telephone assessment slot between the hours of 9am to 12pm. Stage 2: If successful from the telephone interview, you will be invited to a 60-minute online assessment between the hours of 1pm to 5pm on the same day as your telephone assessment. The interview process will include competency based questions and a scenario with an IT assessment. You will need to have a quiet space for the duration of the interview and be prepared with a Microsoft teams set up with a camera, working audio and notebook & pen. About L&Q: L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London, the South East and North West. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. For the fifth year in a row, we have been recognised as one of the UK's Best Workplaces for Women in the super large category. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
May 21, 2024
Full time
Title: Customer Service Advisor Contract: Perm & Fixed term contracts Contract type Homeworking or hybrid (office-based 1-2 days per week) Office Locations (if hybrid): Home/ Stratford in London / Trafford in Manchester Hours: 35 hours per week, scheduled between 8am - 6:15pm, Monday - Friday Salary: London £26,286, Outside London £25,210 per annum Closing date: Sunday 26th May 2024 Interviews From 4th to 7th of June 2024 Start date: 8th July 2024 Training: There will be 7 weeks of mandatory training via Microsoft Teams So you know the full expectations of our homeworking contracts, please read the whole advert and it's supporting documents before applying. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Previous applicants need not apply. Do you love helping people? Are you passionate about delivering excellent customer service? Do you want to work for an organisation that really makes a difference? Then look no further! L&Q has an award-winning customer service centre, we strive for excellence and our customers are the most important part of our business! As a member of the customer service centre, it is vital that you have the passion as a customer service professional to deliver excellence every time. We are large company, and we are still growing! The Customer Service Centre alone receives circa 3500 inbound calls per day. It is a vibrant and fun department with excellent training and promotion opportunities. We're looking for someone who can demonstrate strong communication skills and has experience of prioritising and managing their own time. To be successful you'll need to be a high achiever who strives to meet and exceed KPIs. This will be measured against the high standards of customer satisfaction we set ourselves, are you up to the challenge? If you are, then you sound perfect for our team! The role of a customer service advisor: Be the first point of contact for our residents. Provide first contact resolution where possible, through ownership of queries and taking the relevant action required. Deal with a wide range of enquiries, which could include: maintenance repairs new and existing, housing management, account information - such as paying rent, money advice and support, Buying and selling property, and general leasehold enquires. Answers customers messages via multiple channels, such as telephone, email and any inhouse packages to enhance the customer service experience. Provide accurate and appropriate information to the enquiry. Keep confidential records of customer interactions, transactions, comments and complaints, using the appropriate tools/ systems. Comply with company policy and procedures. Advocate L&Q Values Liaise with other departments where needed. Play an active role towards departmental KPI's and company objectives. Skills: Clear communication skills both written and verbal Excellent listening skills. Remain resilient and focused while handling difficult conversations. Be able to work in a fast-paced environment and under pressure. Be able to communicate and engage with the diverse and wide range needs from our customers and stakeholders. Able to use positive and empathetic language to influence both internal and external stakeholders. Confidence to work individually whilst also having the ability to work collaboratively, playing an active role in both your team and overall department. Responsible for your own time management and adhering to schedule. Computer literacy, to be able to navigate multiple company software applications while still actively listening. - Problem solver using own initiative and take a common sense approach. Target driven to achieve your individual KPI's and objectives Be responsible for your own learning (seeking advice, support, help and guidance when required Why choose L&Q? We offer a strong work-life balance by offering home working or hybrid contracts, as well as competitive annual salary with the potential to earn an additional £2,500 You'll receive a one off reward of £500 for passing probation and receive up to £2,000 when you become multiskilled and learn new telephone channels (£500 per skill, max £1,500 within the first 18 months). We also offer a very competitive benefits package: Strong family-friendly policies Remote working model Committed Learning & Development Annual leave starting from 28 days rising to 31 PLUS bank holidays Excellent Pension Scheme - double contribution up to 6% Generous non-contributory life assurance An Employee Assistance Programme Great places to work certified 2022 Best Workplaces for Women - ranked 45 in the UK Our recruitment process: Shortlisted candidates will be invited to an assessment between 4th and 7th of June 2024. Stage 1: All shortlisted candidates will be invited to book onto a 30-minute telephone assessment slot between the hours of 9am to 12pm. Stage 2: If successful from the telephone interview, you will be invited to a 60-minute online assessment between the hours of 1pm to 5pm on the same day as your telephone assessment. The interview process will include competency based questions and a scenario with an IT assessment. You will need to have a quiet space for the duration of the interview and be prepared with a Microsoft teams set up with a camera, working audio and notebook & pen. About L&Q: L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London, the South East and North West. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. For the fifth year in a row, we have been recognised as one of the UK's Best Workplaces for Women in the super large category. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
Customer Service Sales Advisor - Work From Home (WFH) - Cardiff - 23,000 basic plus OTE 33,000 - Monday to Friday hours An opportunity has arisen to join a market leading brand in their work from home (WFH) customer service team in Cardiff. This is a fully remote position with no cold calling! AMAZING OPPORTUNITY FOR WFH/REMOTE CARDIFF WORKING DOING CUSTOMER SERVICE AND SALES! Based in the comfort of your own home, we are looking for superstars who have a years worth of sales experience to join our sales team and enjoy speaking to our existing customers cross selling and up-selling them products and policies! The package & benefits for Customer Service Sales Advisor : A starting basic salary 23,000 An uncapped commission structure with realistic OTE of 33,000 The opportunity to work from home/WFH/remote Cardiff Working for a household brand with no cold calling 25 days per year holiday plus bank holidays No weekend work! The role of Customer Service Sales Advisor: Our Inbound Sales role involves speaking to existing customers and cross selling them additional products. You will close sales over the phone and work towards sales targets Experience wise for the role of Customer Service Sales Advisor, we need: A money motivated self starter has the ability to work from home/remote 1 years of sales experience is essential An outgoing personality and exceptional communication skills Sound like your ideal job? Don't hesitate; apply with your CV for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 21, 2024
Full time
Customer Service Sales Advisor - Work From Home (WFH) - Cardiff - 23,000 basic plus OTE 33,000 - Monday to Friday hours An opportunity has arisen to join a market leading brand in their work from home (WFH) customer service team in Cardiff. This is a fully remote position with no cold calling! AMAZING OPPORTUNITY FOR WFH/REMOTE CARDIFF WORKING DOING CUSTOMER SERVICE AND SALES! Based in the comfort of your own home, we are looking for superstars who have a years worth of sales experience to join our sales team and enjoy speaking to our existing customers cross selling and up-selling them products and policies! The package & benefits for Customer Service Sales Advisor : A starting basic salary 23,000 An uncapped commission structure with realistic OTE of 33,000 The opportunity to work from home/WFH/remote Cardiff Working for a household brand with no cold calling 25 days per year holiday plus bank holidays No weekend work! The role of Customer Service Sales Advisor: Our Inbound Sales role involves speaking to existing customers and cross selling them additional products. You will close sales over the phone and work towards sales targets Experience wise for the role of Customer Service Sales Advisor, we need: A money motivated self starter has the ability to work from home/remote 1 years of sales experience is essential An outgoing personality and exceptional communication skills Sound like your ideal job? Don't hesitate; apply with your CV for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Manager £38k - £40k PA We have a fantastic opportunity for a Customer Service Manager , to join a well-established Main contractor team within our Responsive Maintenance Division. You will be working out of our Finsbury Park office, overseeing and delivering a five star customer service experience to tenants and clients on our contracts. Key Accountabilities will include: Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients. Implement and manage a robust customer feedback system to ensure continuous service improvement, and contribute to improvement in customer feedback methodology. To develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services. Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers. Liaising with all service areas to act as an intermediary for customers as and when required. To accept and case manage on behalf of our Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive. To implement and manage service standards for delivery. To provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner. To ensure established policies and procedures are adhered to. To ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.
May 21, 2024
Full time
Customer Service Manager £38k - £40k PA We have a fantastic opportunity for a Customer Service Manager , to join a well-established Main contractor team within our Responsive Maintenance Division. You will be working out of our Finsbury Park office, overseeing and delivering a five star customer service experience to tenants and clients on our contracts. Key Accountabilities will include: Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients. Implement and manage a robust customer feedback system to ensure continuous service improvement, and contribute to improvement in customer feedback methodology. To develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services. Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers. Liaising with all service areas to act as an intermediary for customers as and when required. To accept and case manage on behalf of our Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive. To implement and manage service standards for delivery. To provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner. To ensure established policies and procedures are adhered to. To ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.
Job Title: Sales Advisor Salary: 26,780 (29,450 OTE) Location: Wandsworth, UK Hours: 40 hours per week (5 out of 7 days) Weekend work will be required on a rota basis Do you have experience within a customer service / sales environment? Are you looking for a company that really values their employees and offers great professional progression? The Recruitment Co. are currently looking for one of our key clients in Wandsworth and this could be a great opportunity for you! Job Responsibilities: Organises work, planning and prioritising tasks and making decisions as appropriate to ensure objectives are achieved. Maintains a positive outlook, working on own initiative and demonstrating a committed and flexible approach. Understands role and responsibilities and works within the team to deliver results, recognising the contribution of self and others. Maximises sales at every opportunity through promoting the products and services available and ensuring that standards of service consistently exceed customer expectations. Demonstrates an awareness of competitor activity, proposing ideas and suggestions for improvements and supporting marketing activity to promote the store. Maintaining the cleanliness and presentation of the store, conducting regular maintenance checks and complying with Company Health and Safety and Security procedures. Accurately completes store administration and assists in preparing and conducting weekly and monthly tasks. Continually reviews own performance and requests feedback, whilst seeking opportunities to take on new learning. The Person: Customer service experience Ability to effectively deal with customer queries Confident over the phone and face to face Excellent time management Ability to work well within a team environment Please note that The Recruitment Co. are an equal opportunities employer CPProfessional The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
May 21, 2024
Full time
Job Title: Sales Advisor Salary: 26,780 (29,450 OTE) Location: Wandsworth, UK Hours: 40 hours per week (5 out of 7 days) Weekend work will be required on a rota basis Do you have experience within a customer service / sales environment? Are you looking for a company that really values their employees and offers great professional progression? The Recruitment Co. are currently looking for one of our key clients in Wandsworth and this could be a great opportunity for you! Job Responsibilities: Organises work, planning and prioritising tasks and making decisions as appropriate to ensure objectives are achieved. Maintains a positive outlook, working on own initiative and demonstrating a committed and flexible approach. Understands role and responsibilities and works within the team to deliver results, recognising the contribution of self and others. Maximises sales at every opportunity through promoting the products and services available and ensuring that standards of service consistently exceed customer expectations. Demonstrates an awareness of competitor activity, proposing ideas and suggestions for improvements and supporting marketing activity to promote the store. Maintaining the cleanliness and presentation of the store, conducting regular maintenance checks and complying with Company Health and Safety and Security procedures. Accurately completes store administration and assists in preparing and conducting weekly and monthly tasks. Continually reviews own performance and requests feedback, whilst seeking opportunities to take on new learning. The Person: Customer service experience Ability to effectively deal with customer queries Confident over the phone and face to face Excellent time management Ability to work well within a team environment Please note that The Recruitment Co. are an equal opportunities employer CPProfessional The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
SF Recruitment are currently recruiting for a Part-Time Customer Service Advisor to work for a fantastic client of ours based local to Annesley. This is a 12 moth Fixed Term Contract for Maternity Cover. The Part Time Working Days/Hours are are 9am-2:30pm Monday-Friday. Our client is looking for a customer service professionals who has previous experience working in a fast-paced customer service environment. A successful candidate will be the main point of contact for customers who wish to place an order or have a complaint/comment about the service or products provided by our client. You will need to establish an efficient, friendly, helpful and welcoming approach with every caller providing them with a memorable level of service, which promotes customer loyalty and recommendation. Main duties will include - Creating a positive first impression and attitude by taking orders in a friendly and efficient manner - Completing every order thoroughly so that orders can be processed efficiently and be delivered correctly within agreed time scales - Manage customer complaints and queries received and delegate as necessary ensuring that they are responded in a manner to express appropriate understanding - Create a positive first impression and attitude, speak with a smile and use a friendly tone - Respond to email enquiries/complaints. - Provide a polite, fast, and accurate response to incoming telephone calls particularly in busy periods. - Helping every customer that requires assistance no matter what the query, including web order assistance. - Assist with general office admin as required. - Downloading and editing incoming orders. - Assist with incoming online chat. Our client requires immediately available people who can commit to a straight start. You must have had previous customer service experience and will need to have a good telephone manner. Our client needs candidates who are hardworking, motivated and must have a genuine interest in customer service and enjoys going above and beyond to ensure customer satisfaction. If you think you have the relevant experience and are immediately available, please apply today with your updated CV and we will come back to you if suitable for the role.
May 21, 2024
Contractor
SF Recruitment are currently recruiting for a Part-Time Customer Service Advisor to work for a fantastic client of ours based local to Annesley. This is a 12 moth Fixed Term Contract for Maternity Cover. The Part Time Working Days/Hours are are 9am-2:30pm Monday-Friday. Our client is looking for a customer service professionals who has previous experience working in a fast-paced customer service environment. A successful candidate will be the main point of contact for customers who wish to place an order or have a complaint/comment about the service or products provided by our client. You will need to establish an efficient, friendly, helpful and welcoming approach with every caller providing them with a memorable level of service, which promotes customer loyalty and recommendation. Main duties will include - Creating a positive first impression and attitude by taking orders in a friendly and efficient manner - Completing every order thoroughly so that orders can be processed efficiently and be delivered correctly within agreed time scales - Manage customer complaints and queries received and delegate as necessary ensuring that they are responded in a manner to express appropriate understanding - Create a positive first impression and attitude, speak with a smile and use a friendly tone - Respond to email enquiries/complaints. - Provide a polite, fast, and accurate response to incoming telephone calls particularly in busy periods. - Helping every customer that requires assistance no matter what the query, including web order assistance. - Assist with general office admin as required. - Downloading and editing incoming orders. - Assist with incoming online chat. Our client requires immediately available people who can commit to a straight start. You must have had previous customer service experience and will need to have a good telephone manner. Our client needs candidates who are hardworking, motivated and must have a genuine interest in customer service and enjoys going above and beyond to ensure customer satisfaction. If you think you have the relevant experience and are immediately available, please apply today with your updated CV and we will come back to you if suitable for the role.
Minimum Requirements: 1 year of targeted sales experience within the last 3 years Location: Remote, Mainland UK only Salary and Bonus: Salary of 23,000 plus uncapped bonus potential averaging 7,000 per annum Hours: 37.5 hours per week Start Date: As soon as possible Work remotely as an Outbound Customer Sales Representative, enjoying an excellent work-life balance and comprehensive training. Your Role: Represent the market-leading brands by upselling products and prioritising customer interests. Rewards and Benefits: Enjoy 33 days annual leave, career development opportunities, sales bonuses, health benefits, and more. Receive a free appliance protection plan and participate in regular incentives with amazing prizes. Development Opportunities: Unlock exciting growth prospects with our career development initiatives, including ongoing training, coaching, and clearly defined progression pathways. Expectations and Experience: We seek candidates with 1 year of targeted sales experience, a background in customer service or sales, and strong communication skills with resilience. Complete a 2-week training program, work remotely with rotational shifts, and have broadband access. Immediate interviews available. Apply now to embark on a rewarding career journey with us and seize a new opportunity.
May 21, 2024
Full time
Minimum Requirements: 1 year of targeted sales experience within the last 3 years Location: Remote, Mainland UK only Salary and Bonus: Salary of 23,000 plus uncapped bonus potential averaging 7,000 per annum Hours: 37.5 hours per week Start Date: As soon as possible Work remotely as an Outbound Customer Sales Representative, enjoying an excellent work-life balance and comprehensive training. Your Role: Represent the market-leading brands by upselling products and prioritising customer interests. Rewards and Benefits: Enjoy 33 days annual leave, career development opportunities, sales bonuses, health benefits, and more. Receive a free appliance protection plan and participate in regular incentives with amazing prizes. Development Opportunities: Unlock exciting growth prospects with our career development initiatives, including ongoing training, coaching, and clearly defined progression pathways. Expectations and Experience: We seek candidates with 1 year of targeted sales experience, a background in customer service or sales, and strong communication skills with resilience. Complete a 2-week training program, work remotely with rotational shifts, and have broadband access. Immediate interviews available. Apply now to embark on a rewarding career journey with us and seize a new opportunity.
Exciting Opportunity in to Join Our Path2Solutions Team as a Customer Service Advisor. Are you a driven individual with a passion for connecting talented individuals with fantastic career opportunities? If so, we want to hear from you! Path2 Solutions is currently seeking enthusiastic and dedicated individuals to join our team as Customer Service Advisor at our Sunderland office located at the Business Innovation Centre, Sunderland Riverside in the SR5 area. About the Role: You will play a vital role within our recruitment team sourcing, screening, and matching top talent to a wide range of exciting job opportunities throughout the UK. This is a fantastic opportunity to develop your skills in a fast-paced and rewarding industry. Employee Benefits: - Competitive salary range of 24,000 to 30,000 (dependent on experience) - Full and Part-Time roles available - Flexible working hours - Additional holiday scheme - Employee discounts - Life insurance - Private health care And much more! Who We're Looking For: Whether you're an experienced professional or looking to take your first steps in the industry, we welcome applications from ambitious individuals with a strong work ethic and excellent communication skills. If you're ready to take the next step in your career and join a dynamic team with plenty of room for growth and development, we want to hear from you! Join us at Path2 Solutions and take the first step towards an exciting and rewarding career in recruitment!
May 21, 2024
Full time
Exciting Opportunity in to Join Our Path2Solutions Team as a Customer Service Advisor. Are you a driven individual with a passion for connecting talented individuals with fantastic career opportunities? If so, we want to hear from you! Path2 Solutions is currently seeking enthusiastic and dedicated individuals to join our team as Customer Service Advisor at our Sunderland office located at the Business Innovation Centre, Sunderland Riverside in the SR5 area. About the Role: You will play a vital role within our recruitment team sourcing, screening, and matching top talent to a wide range of exciting job opportunities throughout the UK. This is a fantastic opportunity to develop your skills in a fast-paced and rewarding industry. Employee Benefits: - Competitive salary range of 24,000 to 30,000 (dependent on experience) - Full and Part-Time roles available - Flexible working hours - Additional holiday scheme - Employee discounts - Life insurance - Private health care And much more! Who We're Looking For: Whether you're an experienced professional or looking to take your first steps in the industry, we welcome applications from ambitious individuals with a strong work ethic and excellent communication skills. If you're ready to take the next step in your career and join a dynamic team with plenty of room for growth and development, we want to hear from you! Join us at Path2 Solutions and take the first step towards an exciting and rewarding career in recruitment!
Job Description & Person Specification BGA is the aftermarket division of the British Gaskets Group. We are a world leading original equipment gasket and engine component manufacturer and distributor to many of the world's vehicle and industrial factories. BGA's mission is to supply the world aftermarket with a full range of original quality engine components. Our ranges are some of the best in Europe with a total of over 30,000 references. Located in Swindon with excellent transport links to the M4, Bristol is approximately 40 miles to the west and London 82 miles to the east. Job Description & Person Specification Reporting to the Senior Aftersales Advisor, the Aftersales Administrator is the first contact point for customers, by phone, fax or email. Key Responsibilities: Processing warranty claims in a timely and process-led manner, both to customers and suppliers. Ensuring all data relating to each claim is recorded and validated accurately. Processing customer returns Communicate in a sensitive way with customers who may disagree with a claim result, whilst upholding and explaining decisions in a professional manner Taking on adhoc tasks within the warranty team and technical dept. Training & Experience Essential IT skills especially Microsoft Office. Communicating with customers and resolving issues. Has worked in a process driven way and in an administrative role Previous customer service skills Desirable Excellent IT skills especially Microsoft Office and in particular Access A technical appreciation of common automotive failure modes Knowledge & Personal skills Essential Highly motivated, confident and enthusiastic Team working, able to build strong relationships (internally and externally) Methodical and organised Analytical approach to problem solving Articulate, numerate and reliable Excellent written and oral communication skills Good attention to detail What do we give in return? There is strong opportunity within BG Automotive to develop new skills and join a fast-growing company. We are actively seeking candidates with a strong work ethic, a self-starter who is able to demonstrate a proactive approach, with a great level of commitment and dedication to meeting deadlines and deliver high-quality results. In return our benefits include: Free onsite parking, Service gifts for 5,10,15 plus years, Free tea and coffee, Workplace pension, long service holiday increases. Other skills Eligible to work in UK Job Types: Full-time, Permanent
May 21, 2024
Full time
Job Description & Person Specification BGA is the aftermarket division of the British Gaskets Group. We are a world leading original equipment gasket and engine component manufacturer and distributor to many of the world's vehicle and industrial factories. BGA's mission is to supply the world aftermarket with a full range of original quality engine components. Our ranges are some of the best in Europe with a total of over 30,000 references. Located in Swindon with excellent transport links to the M4, Bristol is approximately 40 miles to the west and London 82 miles to the east. Job Description & Person Specification Reporting to the Senior Aftersales Advisor, the Aftersales Administrator is the first contact point for customers, by phone, fax or email. Key Responsibilities: Processing warranty claims in a timely and process-led manner, both to customers and suppliers. Ensuring all data relating to each claim is recorded and validated accurately. Processing customer returns Communicate in a sensitive way with customers who may disagree with a claim result, whilst upholding and explaining decisions in a professional manner Taking on adhoc tasks within the warranty team and technical dept. Training & Experience Essential IT skills especially Microsoft Office. Communicating with customers and resolving issues. Has worked in a process driven way and in an administrative role Previous customer service skills Desirable Excellent IT skills especially Microsoft Office and in particular Access A technical appreciation of common automotive failure modes Knowledge & Personal skills Essential Highly motivated, confident and enthusiastic Team working, able to build strong relationships (internally and externally) Methodical and organised Analytical approach to problem solving Articulate, numerate and reliable Excellent written and oral communication skills Good attention to detail What do we give in return? There is strong opportunity within BG Automotive to develop new skills and join a fast-growing company. We are actively seeking candidates with a strong work ethic, a self-starter who is able to demonstrate a proactive approach, with a great level of commitment and dedication to meeting deadlines and deliver high-quality results. In return our benefits include: Free onsite parking, Service gifts for 5,10,15 plus years, Free tea and coffee, Workplace pension, long service holiday increases. Other skills Eligible to work in UK Job Types: Full-time, Permanent
CUSTOMER SERVICE ADVISOR MACCLESFIELD 24, 000PA Office based only - free onsite parking / close to transport links Due to a growth in business levels our client is keen to add to their Customer Service team. They are keen to speak to individuals with a true passion for all things customer service. You will need to be a confident communicator with a positive attitude. - Acting as first point of contact for customers - Building rapport - Taking the customer through a series of assessment questions - Gathering information and explaining the application process Candidates will need to be confident on the telephone and IT literate. You will need to be eligible to work in the UK and live within a sensible commuting distance from Macclesfield.
May 21, 2024
Full time
CUSTOMER SERVICE ADVISOR MACCLESFIELD 24, 000PA Office based only - free onsite parking / close to transport links Due to a growth in business levels our client is keen to add to their Customer Service team. They are keen to speak to individuals with a true passion for all things customer service. You will need to be a confident communicator with a positive attitude. - Acting as first point of contact for customers - Building rapport - Taking the customer through a series of assessment questions - Gathering information and explaining the application process Candidates will need to be confident on the telephone and IT literate. You will need to be eligible to work in the UK and live within a sensible commuting distance from Macclesfield.
Parts Advisor - Reading BMW Salary 28,266.37, OTE £35,000.00 Full Time 45 Hours. 1 in 3 Saturday mornings. Create experiences you can be proud of. Working with world-class brands as a Parts Advisor, you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you'll broaden your experience acress both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you 33 days' annual leave , including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans , and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition system to celebrate achievements A community volunteering day What you'll do day to day Provide an outstanding level of customer care to those Advise customers on parts availability Provide advice on suitable parts to fit the customer's requirements Monitor and manage stock levels Monitor and arrange stock delivery Obtain and process payments in a timely manner in adherence to Inchcape policy Maintain accurate customer records on our systems Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication and organisational skills A passion for delivering an incredible experience to all, whether internal or external customers IT Skills including previous use of web systems, email and Microsoft excel Excellent time management skills and the ability to work under pressure Previous experience in a target driven role Full UK driving licence Who we are Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That's why we believe Inchcape is for everyone.
May 21, 2024
Full time
Parts Advisor - Reading BMW Salary 28,266.37, OTE £35,000.00 Full Time 45 Hours. 1 in 3 Saturday mornings. Create experiences you can be proud of. Working with world-class brands as a Parts Advisor, you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you'll broaden your experience acress both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you 33 days' annual leave , including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans , and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition system to celebrate achievements A community volunteering day What you'll do day to day Provide an outstanding level of customer care to those Advise customers on parts availability Provide advice on suitable parts to fit the customer's requirements Monitor and manage stock levels Monitor and arrange stock delivery Obtain and process payments in a timely manner in adherence to Inchcape policy Maintain accurate customer records on our systems Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication and organisational skills A passion for delivering an incredible experience to all, whether internal or external customers IT Skills including previous use of web systems, email and Microsoft excel Excellent time management skills and the ability to work under pressure Previous experience in a target driven role Full UK driving licence Who we are Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That's why we believe Inchcape is for everyone.
Customer Service Advisor - 27,000 - Altrincham WA15 - Monday to Friday hours - Hybrid - (2 days per week from home) Due to expansion and internal promotions, we are looking for new members for our award winning Customer Service team based in Altrincham! For the role of Customer Service Advisor you will receive: A basic salary of 27,000 Stunning offices in Altrincham (WA15) Flexible hours Qualifications paid for by the company ( 2k personal budget per year!) 23 days per year holiday plus 1 extra day per year of service! Free fruit delivered to the office every week Annual pay reviews Annual trips to the races No weekend work! Free onsite parking A fun vibrant working environment, with a family feel The opportunity to grow with the company If you're based in the Altrincham area and looking to build a career in Customer Service, this could be job for you! The role of Inbound Customer Service Advisor involves speaking to our existing business clients via email and phone dealing with their needs and ensuring that they receive world class customer experience. We are a Gold Rated "Investors In People", so this is a real opportunity to join a business where you can genuinely build a career! For the role we require: People with energy, who are have experience of delivering exceptional service over the phone The ability to deal with inbound calls and emails A person with a positive attitude, and outgoing personality based in the Manchester area, ideally Altrincham! Sound like your ideal role, don't hesitate and apply now with your CV for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 21, 2024
Full time
Customer Service Advisor - 27,000 - Altrincham WA15 - Monday to Friday hours - Hybrid - (2 days per week from home) Due to expansion and internal promotions, we are looking for new members for our award winning Customer Service team based in Altrincham! For the role of Customer Service Advisor you will receive: A basic salary of 27,000 Stunning offices in Altrincham (WA15) Flexible hours Qualifications paid for by the company ( 2k personal budget per year!) 23 days per year holiday plus 1 extra day per year of service! Free fruit delivered to the office every week Annual pay reviews Annual trips to the races No weekend work! Free onsite parking A fun vibrant working environment, with a family feel The opportunity to grow with the company If you're based in the Altrincham area and looking to build a career in Customer Service, this could be job for you! The role of Inbound Customer Service Advisor involves speaking to our existing business clients via email and phone dealing with their needs and ensuring that they receive world class customer experience. We are a Gold Rated "Investors In People", so this is a real opportunity to join a business where you can genuinely build a career! For the role we require: People with energy, who are have experience of delivering exceptional service over the phone The ability to deal with inbound calls and emails A person with a positive attitude, and outgoing personality based in the Manchester area, ideally Altrincham! Sound like your ideal role, don't hesitate and apply now with your CV for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
May 21, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
About the role We have an excellent opportunity available for a motivated Service Advisor (Maternity Cover) to join our team at Graypaul Ferrari & Maserati Nottingham. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Ferrari & Maserati to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of ADP/Kerridge/Keyloop would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
May 21, 2024
Full time
About the role We have an excellent opportunity available for a motivated Service Advisor (Maternity Cover) to join our team at Graypaul Ferrari & Maserati Nottingham. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Ferrari & Maserati to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of ADP/Kerridge/Keyloop would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Elevation Recruitment are delighted to be supporting one of our SME clients with an Interim HR Director role (6 months in the first instance) to support their business through a period of transition and overall strategic HR leadership. Reporting into the CEO and managing a small team the role will act as a strategic partner in driving success by leading and overseeing various aspects of human resources, including people partnering, performance review, reward and recognition, engagement and well-being, as well as change management and HR operations. The role is largely remote with occasional travel Offering a competitive salary Flexible working Pension contribution Bupa cashplan 28 days holiday plus stats pro rata Key responsibilities will include: Support department heads to understand business objectives and develop HR strategies Operate as a trusted advisor to the leadership team on people-related matters, providing guidance and solutions to enhance team effectiveness Conduct a thorough analysis of the current remuneration structures for existing staff collaborating with internal teams so ensure fair compensation and benefits Design and implement a comprehensive performance management system that aligns with company goals Design and execute employee engagement initiatives to enhance workplace satisfaction and productivity Collaborate with relevant stakeholders to develop and implement Wellbeing programs that support employees' physical and mental health. Lead the People HR team overseeing employee relations, ensuring compliance with legal and company policies. Handle complex HR issues, providing guidance and solutions in line with best practices We re looking for the following skills and capabilities: MCIPD qualified or equivalent Experience gained within Business Services, Education, Training, commercial environments would be an advantage Previous experience of operating as interim with the ability to get upto speed quickly and demonstrate an efficient assimilation of needs Previous managerial experience in a senior HR role Demonstrable experience of managing multiple tasks and projects, ensuring quality standards are met across a wide geographical area Proven experience of complex case management Proven experience of working with senior stakeholders to meet overall organisation needs Proven experience of working in a fast-paced evolving environment Adapts strategy to meet changing demands Anticipates and manage the impact of change Ability to create culture of recognition ensuring people are suitably equipped to perform and opportunity to develop and progress to meet varying customer needs The role requires an immediate start and will be largely remote with some travel sound the East Midlands/Midlands area. For more details please get in touch.
May 21, 2024
Contractor
Elevation Recruitment are delighted to be supporting one of our SME clients with an Interim HR Director role (6 months in the first instance) to support their business through a period of transition and overall strategic HR leadership. Reporting into the CEO and managing a small team the role will act as a strategic partner in driving success by leading and overseeing various aspects of human resources, including people partnering, performance review, reward and recognition, engagement and well-being, as well as change management and HR operations. The role is largely remote with occasional travel Offering a competitive salary Flexible working Pension contribution Bupa cashplan 28 days holiday plus stats pro rata Key responsibilities will include: Support department heads to understand business objectives and develop HR strategies Operate as a trusted advisor to the leadership team on people-related matters, providing guidance and solutions to enhance team effectiveness Conduct a thorough analysis of the current remuneration structures for existing staff collaborating with internal teams so ensure fair compensation and benefits Design and implement a comprehensive performance management system that aligns with company goals Design and execute employee engagement initiatives to enhance workplace satisfaction and productivity Collaborate with relevant stakeholders to develop and implement Wellbeing programs that support employees' physical and mental health. Lead the People HR team overseeing employee relations, ensuring compliance with legal and company policies. Handle complex HR issues, providing guidance and solutions in line with best practices We re looking for the following skills and capabilities: MCIPD qualified or equivalent Experience gained within Business Services, Education, Training, commercial environments would be an advantage Previous experience of operating as interim with the ability to get upto speed quickly and demonstrate an efficient assimilation of needs Previous managerial experience in a senior HR role Demonstrable experience of managing multiple tasks and projects, ensuring quality standards are met across a wide geographical area Proven experience of complex case management Proven experience of working with senior stakeholders to meet overall organisation needs Proven experience of working in a fast-paced evolving environment Adapts strategy to meet changing demands Anticipates and manage the impact of change Ability to create culture of recognition ensuring people are suitably equipped to perform and opportunity to develop and progress to meet varying customer needs The role requires an immediate start and will be largely remote with some travel sound the East Midlands/Midlands area. For more details please get in touch.