We are looking for an experienced compliance professional to join the Amazon Payments UK (APUK) team to support compliance operations of the firm. Reporting to APUK's Senior Compliance Manager, the Compliance Manager will be responsible for supporting regulatory compliance of the payments propositions within the UK. The Compliance Manager will be part of the 2nd line Compliance Office and responsible for providing regulatory oversight and approval for new programs, providing expert advice to stakeholders and supporting strategy design with regulatory input. This opportunity requires a subject matter expert to contribute within a fast-paced, growing team. You will champion customer outcomes and use your knowledge of the industry and regulatory horizon to ensure sustainable, compliant solutions are formed. You will comfortably handle ambiguity, and provide pragmatic challenge to colleagues, peers and leadership and you are not afraid to roll up your sleeves and dive into the details. You think outside of the box, coming up with solutions in times of ambiguity. Key job responsibilities • Assist in ensuring APUK's payment activities operate in accordance with all legal and regulatory requirements by monitoring the compliance of business activity • Provide advice on regulatory requirements, including in the development of compliance requirements for new business propositions • Assist with the development, documentation and maintenance of policies and procedures • Provide compliance awareness and training to the business • Prepare reporting to internal governance committees • Review, challenge and approve risk records, policy breaches and matters for escalation • Work with business leads to identify and collate relevant information to respond to requests for information from auditors and regulators (ad hoc and regulatory returns). • Maintain up to date knowledge of relevant regulations by monitor regulatory change and emerging risk from regulatory sources, to proactively communicate key developments to internal stakeholders and support the implementation of regulatory change. Key job responsibilities • Assist in ensuring APUK's payment activities operate in accordance with all legal and regulatory requirements by monitoring the compliance of business activity • Provide advice on regulatory requirements, including in the development of compliance requirements for new business propositions • Assist with the development, documentation and maintenance of policies and procedures • Provide compliance awareness and training to the business • Prepare reporting to internal governance committees • Review, challenge and approve risk records, policy breaches and matters for escalation • Work with business leads to identify and collate relevant information to respond to requests for information from auditors and regulators (ad hoc and regulatory returns). • Maintain up to date knowledge of relevant regulations by monitor regulatory change and emerging risk from regulatory sources, to proactively communicate key developments to internal stakeholders and support the implementation of regulatory change. About the team APUK Compliance is an ambitious team of professions who are passionate about supporting Amazon grow in a compliant and scalable way. We see Compliance as a service to our business teams and customers, we get excited about innovation and collaboration. We are a group that challenge each other to ensure we maintain high standards and enjoy internal debate to make sure we keep our core values at the forefront of how we work. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS • Minimum of four years generalist compliance experience in financial services working in risk and compliance, or within a financial regulatory body or consultancy practice • A good understanding of the Payment Services Regulations 2017 and FCA regulations, in areas including complaint handling, safeguarding, operational resilience and consumer duty. • Excellent team player with the ability to work closely with others to deliver results, identify and resolve issues; shares information and keeps team members and management informed • Excellent organisational skills with the ability to prioritise workload and manage various tasks simultaneously. • The ability and willingness to learn new skills and upskill quickly to be an SME on new requirements • Strong and demonstrable influencing, stakeholder management, presentation and communication skills. • Resilient and able to thrive and lead in a fast paced, entrepreneurial environment • Strong judgment and analytical thinking • Strong ownership and delivery orientated, to perform independently with minimal supervision PREFERRED QUALIFICATIONS • Experience within the payments sector and/or fin-tech environment • Experience of relationship management with regulatory bodies Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 01, 2024
Full time
We are looking for an experienced compliance professional to join the Amazon Payments UK (APUK) team to support compliance operations of the firm. Reporting to APUK's Senior Compliance Manager, the Compliance Manager will be responsible for supporting regulatory compliance of the payments propositions within the UK. The Compliance Manager will be part of the 2nd line Compliance Office and responsible for providing regulatory oversight and approval for new programs, providing expert advice to stakeholders and supporting strategy design with regulatory input. This opportunity requires a subject matter expert to contribute within a fast-paced, growing team. You will champion customer outcomes and use your knowledge of the industry and regulatory horizon to ensure sustainable, compliant solutions are formed. You will comfortably handle ambiguity, and provide pragmatic challenge to colleagues, peers and leadership and you are not afraid to roll up your sleeves and dive into the details. You think outside of the box, coming up with solutions in times of ambiguity. Key job responsibilities • Assist in ensuring APUK's payment activities operate in accordance with all legal and regulatory requirements by monitoring the compliance of business activity • Provide advice on regulatory requirements, including in the development of compliance requirements for new business propositions • Assist with the development, documentation and maintenance of policies and procedures • Provide compliance awareness and training to the business • Prepare reporting to internal governance committees • Review, challenge and approve risk records, policy breaches and matters for escalation • Work with business leads to identify and collate relevant information to respond to requests for information from auditors and regulators (ad hoc and regulatory returns). • Maintain up to date knowledge of relevant regulations by monitor regulatory change and emerging risk from regulatory sources, to proactively communicate key developments to internal stakeholders and support the implementation of regulatory change. Key job responsibilities • Assist in ensuring APUK's payment activities operate in accordance with all legal and regulatory requirements by monitoring the compliance of business activity • Provide advice on regulatory requirements, including in the development of compliance requirements for new business propositions • Assist with the development, documentation and maintenance of policies and procedures • Provide compliance awareness and training to the business • Prepare reporting to internal governance committees • Review, challenge and approve risk records, policy breaches and matters for escalation • Work with business leads to identify and collate relevant information to respond to requests for information from auditors and regulators (ad hoc and regulatory returns). • Maintain up to date knowledge of relevant regulations by monitor regulatory change and emerging risk from regulatory sources, to proactively communicate key developments to internal stakeholders and support the implementation of regulatory change. About the team APUK Compliance is an ambitious team of professions who are passionate about supporting Amazon grow in a compliant and scalable way. We see Compliance as a service to our business teams and customers, we get excited about innovation and collaboration. We are a group that challenge each other to ensure we maintain high standards and enjoy internal debate to make sure we keep our core values at the forefront of how we work. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS • Minimum of four years generalist compliance experience in financial services working in risk and compliance, or within a financial regulatory body or consultancy practice • A good understanding of the Payment Services Regulations 2017 and FCA regulations, in areas including complaint handling, safeguarding, operational resilience and consumer duty. • Excellent team player with the ability to work closely with others to deliver results, identify and resolve issues; shares information and keeps team members and management informed • Excellent organisational skills with the ability to prioritise workload and manage various tasks simultaneously. • The ability and willingness to learn new skills and upskill quickly to be an SME on new requirements • Strong and demonstrable influencing, stakeholder management, presentation and communication skills. • Resilient and able to thrive and lead in a fast paced, entrepreneurial environment • Strong judgment and analytical thinking • Strong ownership and delivery orientated, to perform independently with minimal supervision PREFERRED QUALIFICATIONS • Experience within the payments sector and/or fin-tech environment • Experience of relationship management with regulatory bodies Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Domis Construction have an exciting opportunity for a Chef Manager to join their Domis Eat team. Location: Head Office, Wigan Salary: Competitive Job Type: Full - time, Permanent (42.5 Hours PW) About Us: Domis Construction is one of Manchester's largest growing construction companies, we have a passion for quality within our construction projects, and this follows through in the preparation and service of the food we serve to our customers. As the Chef Manager, you will be required to provide and maintain an efficient service under all areas of your control, following company values, policies and procedures. Chef Manager - The Role: We currently have an exciting opportunity for Chef Manager to join one of Manchester's biggest contractors in our catering facility Domis Eat in our new flagship head office location in Wigan. Working approximately 42.5 hours per week between 6am and 3pm Monday - Friday with occasional Saturday mornings and special events providing a breakfast and lunch service with an exceptional hospitality offer. You will be directly reporting to the operations manager and discussing menus, budgets, stock control etc with them to keep a communicative relationship and to solve any issues and or concerns that may arise. Chef Manager - Key Responsibilities: - To ensure the provision of food and beverages to the highest standard including hospitality for meeting and events - To comply with all Company policies and regulations in respect of health, safety and environmental management at work and to ensure the highest standards of kitchen practice -and hygiene - Ensure all food Prepared, cooked, and presented to the required standards - Manage the processing of food orders, the receipt and storage of deliveries - Maintain the cleanliness of all kitchens and surrounding working areas - Maintain the smooth running of the contract at all times. - Support and work with the front of house supervisor at all times - Control menu planning, production levels, food costing, ordering and stock control, as appropriate - Provide an exceptional service and attitude towards customers and visitors Chef Manager - You: - Have the right to work in the UK - Have previous chef manager or catering manager experience in a B&I setting ideally with hospitality experience - Possess excellent culinary skills, as well as being aware of current food trends to help ensure that our food offer is innovative, imaginative & nutritious - Have excellent communication and interpersonal skills as well as being financially astute and numerically able, to ensure you achieve budgetary targets - You will need to be passionate about providing excellent food and customer service and your skills in these areas must be first class - You will have the ability to drive our business forward with exacting standards and an attention to detail - You will also need to be computer literate and comfortable with Word and Excel - Possess Team leadership qualities which you can demonstrate as well as having knowledge of Health & Safety requirements. City & Guilds 706/1, 706/2 or similar NVQ qualifications & Food Safety Level 3 is desirable Chef Manager - Benefits: - All of our Team Members receive free meals and refreshments on duty - Free access to on-site gym facility - Free on site car parking - Access to rewards through Bright HR - Company pension To submit your application for this exciting Chef Manager opportunity, please click 'Apply' now. JBRP1_UKTJ
May 01, 2024
Full time
Domis Construction have an exciting opportunity for a Chef Manager to join their Domis Eat team. Location: Head Office, Wigan Salary: Competitive Job Type: Full - time, Permanent (42.5 Hours PW) About Us: Domis Construction is one of Manchester's largest growing construction companies, we have a passion for quality within our construction projects, and this follows through in the preparation and service of the food we serve to our customers. As the Chef Manager, you will be required to provide and maintain an efficient service under all areas of your control, following company values, policies and procedures. Chef Manager - The Role: We currently have an exciting opportunity for Chef Manager to join one of Manchester's biggest contractors in our catering facility Domis Eat in our new flagship head office location in Wigan. Working approximately 42.5 hours per week between 6am and 3pm Monday - Friday with occasional Saturday mornings and special events providing a breakfast and lunch service with an exceptional hospitality offer. You will be directly reporting to the operations manager and discussing menus, budgets, stock control etc with them to keep a communicative relationship and to solve any issues and or concerns that may arise. Chef Manager - Key Responsibilities: - To ensure the provision of food and beverages to the highest standard including hospitality for meeting and events - To comply with all Company policies and regulations in respect of health, safety and environmental management at work and to ensure the highest standards of kitchen practice -and hygiene - Ensure all food Prepared, cooked, and presented to the required standards - Manage the processing of food orders, the receipt and storage of deliveries - Maintain the cleanliness of all kitchens and surrounding working areas - Maintain the smooth running of the contract at all times. - Support and work with the front of house supervisor at all times - Control menu planning, production levels, food costing, ordering and stock control, as appropriate - Provide an exceptional service and attitude towards customers and visitors Chef Manager - You: - Have the right to work in the UK - Have previous chef manager or catering manager experience in a B&I setting ideally with hospitality experience - Possess excellent culinary skills, as well as being aware of current food trends to help ensure that our food offer is innovative, imaginative & nutritious - Have excellent communication and interpersonal skills as well as being financially astute and numerically able, to ensure you achieve budgetary targets - You will need to be passionate about providing excellent food and customer service and your skills in these areas must be first class - You will have the ability to drive our business forward with exacting standards and an attention to detail - You will also need to be computer literate and comfortable with Word and Excel - Possess Team leadership qualities which you can demonstrate as well as having knowledge of Health & Safety requirements. City & Guilds 706/1, 706/2 or similar NVQ qualifications & Food Safety Level 3 is desirable Chef Manager - Benefits: - All of our Team Members receive free meals and refreshments on duty - Free access to on-site gym facility - Free on site car parking - Access to rewards through Bright HR - Company pension To submit your application for this exciting Chef Manager opportunity, please click 'Apply' now. JBRP1_UKTJ
Domis Construction have an exciting opportunity for a Chef Manager to join their Domis Eat team. Location: Head Office, Wigan Salary: Competitive Job Type: Full - time, Permanent (42.5 Hours PW) About Us: Domis Construction is one of Manchester's largest growing construction companies, we have a passion for quality within our construction projects, and this follows through in the preparation and service of the food we serve to our customers. As the Chef Manager, you will be required to provide and maintain an efficient service under all areas of your control, following company values, policies and procedures. Chef Manager - The Role: We currently have an exciting opportunity for Chef Manager to join one of Manchester's biggest contractors in our catering facility Domis Eat in our new flagship head office location in Wigan. Working approximately 42.5 hours per week between 6am and 3pm Monday - Friday with occasional Saturday mornings and special events providing a breakfast and lunch service with an exceptional hospitality offer. You will be directly reporting to the operations manager and discussing menus, budgets, stock control etc with them to keep a communicative relationship and to solve any issues and or concerns that may arise. Chef Manager - Key Responsibilities: - To ensure the provision of food and beverages to the highest standard including hospitality for meeting and events - To comply with all Company policies and regulations in respect of health, safety and environmental management at work and to ensure the highest standards of kitchen practice -and hygiene - Ensure all food Prepared, cooked, and presented to the required standards - Manage the processing of food orders, the receipt and storage of deliveries - Maintain the cleanliness of all kitchens and surrounding working areas - Maintain the smooth running of the contract at all times. - Support and work with the front of house supervisor at all times - Control menu planning, production levels, food costing, ordering and stock control, as appropriate - Provide an exceptional service and attitude towards customers and visitors Chef Manager - You: - Have the right to work in the UK - Have previous chef manager or catering manager experience in a B&I setting ideally with hospitality experience - Possess excellent culinary skills, as well as being aware of current food trends to help ensure that our food offer is innovative, imaginative & nutritious - Have excellent communication and interpersonal skills as well as being financially astute and numerically able, to ensure you achieve budgetary targets - You will need to be passionate about providing excellent food and customer service and your skills in these areas must be first class - You will have the ability to drive our business forward with exacting standards and an attention to detail - You will also need to be computer literate and comfortable with Word and Excel - Possess Team leadership qualities which you can demonstrate as well as having knowledge of Health & Safety requirements. City & Guilds 706/1, 706/2 or similar NVQ qualifications & Food Safety Level 3 is desirable Chef Manager - Benefits: - All of our Team Members receive free meals and refreshments on duty - Free access to on-site gym facility - Free on site car parking - Access to rewards through Bright HR - Company pension To submit your application for this exciting Chef Manager opportunity, please click 'Apply' now.
May 01, 2024
Full time
Domis Construction have an exciting opportunity for a Chef Manager to join their Domis Eat team. Location: Head Office, Wigan Salary: Competitive Job Type: Full - time, Permanent (42.5 Hours PW) About Us: Domis Construction is one of Manchester's largest growing construction companies, we have a passion for quality within our construction projects, and this follows through in the preparation and service of the food we serve to our customers. As the Chef Manager, you will be required to provide and maintain an efficient service under all areas of your control, following company values, policies and procedures. Chef Manager - The Role: We currently have an exciting opportunity for Chef Manager to join one of Manchester's biggest contractors in our catering facility Domis Eat in our new flagship head office location in Wigan. Working approximately 42.5 hours per week between 6am and 3pm Monday - Friday with occasional Saturday mornings and special events providing a breakfast and lunch service with an exceptional hospitality offer. You will be directly reporting to the operations manager and discussing menus, budgets, stock control etc with them to keep a communicative relationship and to solve any issues and or concerns that may arise. Chef Manager - Key Responsibilities: - To ensure the provision of food and beverages to the highest standard including hospitality for meeting and events - To comply with all Company policies and regulations in respect of health, safety and environmental management at work and to ensure the highest standards of kitchen practice -and hygiene - Ensure all food Prepared, cooked, and presented to the required standards - Manage the processing of food orders, the receipt and storage of deliveries - Maintain the cleanliness of all kitchens and surrounding working areas - Maintain the smooth running of the contract at all times. - Support and work with the front of house supervisor at all times - Control menu planning, production levels, food costing, ordering and stock control, as appropriate - Provide an exceptional service and attitude towards customers and visitors Chef Manager - You: - Have the right to work in the UK - Have previous chef manager or catering manager experience in a B&I setting ideally with hospitality experience - Possess excellent culinary skills, as well as being aware of current food trends to help ensure that our food offer is innovative, imaginative & nutritious - Have excellent communication and interpersonal skills as well as being financially astute and numerically able, to ensure you achieve budgetary targets - You will need to be passionate about providing excellent food and customer service and your skills in these areas must be first class - You will have the ability to drive our business forward with exacting standards and an attention to detail - You will also need to be computer literate and comfortable with Word and Excel - Possess Team leadership qualities which you can demonstrate as well as having knowledge of Health & Safety requirements. City & Guilds 706/1, 706/2 or similar NVQ qualifications & Food Safety Level 3 is desirable Chef Manager - Benefits: - All of our Team Members receive free meals and refreshments on duty - Free access to on-site gym facility - Free on site car parking - Access to rewards through Bright HR - Company pension To submit your application for this exciting Chef Manager opportunity, please click 'Apply' now.
Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2025. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. We don't want you to work for us, we want you to work with us and be part of our ILH Family. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we'd like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality - you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker - with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you'll get in return Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days Free meals on duty Uniform & dry-cleaning Workplace pension scheme £300 Refer a Friend Scheme Employee recognition Employee awards Social events Interest-free Season Ticket Loan / Travelcard Loan 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability) Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets Shopping discounts across several high-street brands and online retailers Sabbatical leave (subject to eligibility) Mental health first aiders support & well-being Employee Assistance Programme- Supported by Hospitality Action: Career Guidance, Life Coaching & Tenancy Agreements Legal Assistance & Financial Assistance Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc. Career & Development Benefits: Training and development through our Imperial London Hotels Academy Access to fully funded apprenticeships (subject to eligibility) £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility) Access to Supported Study Scheme (subject to eligibility) Annual Free English Course accredited by UCL Centre for Languages & International Education Opportunity to explore other roles within Imperial London Hotels after 1 year of service Extended Benefits: Technology Scheme (subject to eligibility) Cycle to Work Scheme (subject to eligibility) Workplace Nursery Scheme (subject to eligibility) Electrical Car Scheme for senior management positions only (subject to eligibility)
May 01, 2024
Full time
Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2025. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. We don't want you to work for us, we want you to work with us and be part of our ILH Family. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we'd like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality - you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker - with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you'll get in return Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days Free meals on duty Uniform & dry-cleaning Workplace pension scheme £300 Refer a Friend Scheme Employee recognition Employee awards Social events Interest-free Season Ticket Loan / Travelcard Loan 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability) Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets Shopping discounts across several high-street brands and online retailers Sabbatical leave (subject to eligibility) Mental health first aiders support & well-being Employee Assistance Programme- Supported by Hospitality Action: Career Guidance, Life Coaching & Tenancy Agreements Legal Assistance & Financial Assistance Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc. Career & Development Benefits: Training and development through our Imperial London Hotels Academy Access to fully funded apprenticeships (subject to eligibility) £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility) Access to Supported Study Scheme (subject to eligibility) Annual Free English Course accredited by UCL Centre for Languages & International Education Opportunity to explore other roles within Imperial London Hotels after 1 year of service Extended Benefits: Technology Scheme (subject to eligibility) Cycle to Work Scheme (subject to eligibility) Workplace Nursery Scheme (subject to eligibility) Electrical Car Scheme for senior management positions only (subject to eligibility)
Role synopsis: An integral part of bp's transition from an International Oil Company to an Integrated Energy Company is the entry of electrical vehicle (EV) charging markets in key countries e.g. Germany, UK, US and China. Our mission is to create the fastest and most convenient charger network in the markets we operate in. This is an opportunity to join a business with an envious position in a fast-growing business, and ultimately help enable more people to transition to electric vehicles. You will not just be part of the biggest change in the automotive industry for a century - you will be at the forefront of it as we shape the EV charging market in key regions. The Site Electrical Leader / Electrical Duty Holder role plays a key part in the EV roll out and operations in the UK by ensuring compliance of the network and managing the interface with IDNOs, ICPs and EPC Contractors. You will be at the fore front as the main point of contact for DNOs/DSOs, IDNOs and ICPs liaison and network issues. Success is contributing to the fast-paced role out of charging solutions, through quality design solutions whilst facing the challenges of complex brownfield and greenfield sites. Key accountabilities: Electrical Duty Holder for entire BP Pulse LV and HV electrical distribution network in the UK Responsible for all areas of site electrical compliance and electrical site infrastructure up to 33kV Ownership of Electrical Standards, Safety Rules and Operational Practices and Procedures Promote a safety conscious working environment where all engineering personnel adopt safe working practices Performance Management of the IDNOs, ICPs and EPC Contractors, conducting monthly oversight and management meetings to ensure all targets are met Development and ownership of BP Pulse Power Resilience Risk Register, reducing power-related disruption Lead RCAs solving complex electrical issues and establishing preventative measures Maintain regular contact with the O&M Team to ensure maintenance issues are being dealt with effectively Acting as Authorising Officer and Network Control Manager Prepare and/or approve all switching schedules, outages/shutdowns and sign-off of Permits to Work and energisation certificates Provide technical guidance and decision making on development and power needs, improving understanding of the associated risk across the BP Pulse network in the UK Support the UK Engineering Team Leader and Global Substation Manger creating a standard design model that can be deployed and quality detailed design produced for the installation of the chosen solutions Support all teams during site appraisal, network planning, procurement, installation, construction and commissioning/go-live Alert the Execution Manager and UK Engineering Team Leader on any identified risks within his / her responsibility Capture Lessons Learned through engineering and installation delivery and ensure Continuous Improvement throughout our EV deployments Education: Must have Electrical HNC or equivalent Preferably a university degree in Engineering Essential experience: 5+ years of Senior Authorised Person (SAP) experience Strong technical knowledge of LV, HV and EHV systems, standards, regulations, constraints, and requirements Experience working for IDNOs, DSOs, TSO, ICPs or Power System Consultancies Strong interpersonal skills with the ability to build relationships with external parties Good organisational and analytical skills A strong track record in project delivery or in supporting complex Project management Fluent in English Desirable Experience Chartered Engineer or equivalent (working towards with imminent application would be considered) Experience leading multi-cultural teams Demonstrated ability to integrate engineering on projects covering different countries and use cases Engineering rollout in the EV field 8-15 years' experience in large scale engineering projects Broad professional experience in engineering and project management delivery Sound knowledge of EV charging technology and thorough understanding of the operation and structures of charging networks and how they are integrated. Direct experience of industry standards in the EV space. Agile Project management. Multilingual Related Jobs Contract 15 Jan 2024 Sr Software Engineer Vacancy Overview Senior Software Engineer Airswift is an international Dear all, Our client seeks an experienced Senior Electrical Engineer to join Position: Civil and Mechanical Inspector, Solar Location: On construction site Don't see a job for you? Register for our candidate portal Sign in or register for Airswift Digital to stay updated with recommended jobs.
Apr 30, 2024
Full time
Role synopsis: An integral part of bp's transition from an International Oil Company to an Integrated Energy Company is the entry of electrical vehicle (EV) charging markets in key countries e.g. Germany, UK, US and China. Our mission is to create the fastest and most convenient charger network in the markets we operate in. This is an opportunity to join a business with an envious position in a fast-growing business, and ultimately help enable more people to transition to electric vehicles. You will not just be part of the biggest change in the automotive industry for a century - you will be at the forefront of it as we shape the EV charging market in key regions. The Site Electrical Leader / Electrical Duty Holder role plays a key part in the EV roll out and operations in the UK by ensuring compliance of the network and managing the interface with IDNOs, ICPs and EPC Contractors. You will be at the fore front as the main point of contact for DNOs/DSOs, IDNOs and ICPs liaison and network issues. Success is contributing to the fast-paced role out of charging solutions, through quality design solutions whilst facing the challenges of complex brownfield and greenfield sites. Key accountabilities: Electrical Duty Holder for entire BP Pulse LV and HV electrical distribution network in the UK Responsible for all areas of site electrical compliance and electrical site infrastructure up to 33kV Ownership of Electrical Standards, Safety Rules and Operational Practices and Procedures Promote a safety conscious working environment where all engineering personnel adopt safe working practices Performance Management of the IDNOs, ICPs and EPC Contractors, conducting monthly oversight and management meetings to ensure all targets are met Development and ownership of BP Pulse Power Resilience Risk Register, reducing power-related disruption Lead RCAs solving complex electrical issues and establishing preventative measures Maintain regular contact with the O&M Team to ensure maintenance issues are being dealt with effectively Acting as Authorising Officer and Network Control Manager Prepare and/or approve all switching schedules, outages/shutdowns and sign-off of Permits to Work and energisation certificates Provide technical guidance and decision making on development and power needs, improving understanding of the associated risk across the BP Pulse network in the UK Support the UK Engineering Team Leader and Global Substation Manger creating a standard design model that can be deployed and quality detailed design produced for the installation of the chosen solutions Support all teams during site appraisal, network planning, procurement, installation, construction and commissioning/go-live Alert the Execution Manager and UK Engineering Team Leader on any identified risks within his / her responsibility Capture Lessons Learned through engineering and installation delivery and ensure Continuous Improvement throughout our EV deployments Education: Must have Electrical HNC or equivalent Preferably a university degree in Engineering Essential experience: 5+ years of Senior Authorised Person (SAP) experience Strong technical knowledge of LV, HV and EHV systems, standards, regulations, constraints, and requirements Experience working for IDNOs, DSOs, TSO, ICPs or Power System Consultancies Strong interpersonal skills with the ability to build relationships with external parties Good organisational and analytical skills A strong track record in project delivery or in supporting complex Project management Fluent in English Desirable Experience Chartered Engineer or equivalent (working towards with imminent application would be considered) Experience leading multi-cultural teams Demonstrated ability to integrate engineering on projects covering different countries and use cases Engineering rollout in the EV field 8-15 years' experience in large scale engineering projects Broad professional experience in engineering and project management delivery Sound knowledge of EV charging technology and thorough understanding of the operation and structures of charging networks and how they are integrated. Direct experience of industry standards in the EV space. Agile Project management. Multilingual Related Jobs Contract 15 Jan 2024 Sr Software Engineer Vacancy Overview Senior Software Engineer Airswift is an international Dear all, Our client seeks an experienced Senior Electrical Engineer to join Position: Civil and Mechanical Inspector, Solar Location: On construction site Don't see a job for you? Register for our candidate portal Sign in or register for Airswift Digital to stay updated with recommended jobs.
Overview Permanent, full-time, hybrid (3 days per week in an office) Company: StoneX Financial Limited. Reports to : Head of Distressed & Leveraged Credit Sales, EMEA. Position Purpose: Build presence in Distressed & Leveraged Credit (incl., loans, HY, claims, reorg equity) in the UK to complement our US platform and support EMEA build. Develop & manage Institutional Fixed Income team, broadening the product mix and client base from London into the UK & Europe. Promote the firm's products and services. Responsibilities Primary Accountabilities/Responsibilities: Understanding and compliance with FCA conduct rules, including acting with integrity and delivering good outcomes for retail customers Responsible for the growth and management of the corporate product. Thorough product and market knowledge across performing and distressed loans, HY, claims and reorg equity. Leverage credit Sales & Trading experience & relationships to drive activity & enhance trading opportunities. Develop strategies to prudently expand the business. Broadening depth of desk coverage and product offering. Senior fixed income salesperson with established book of key relationships: CLO/hedge fund/asset manager/insurance/pension/family office and/or bank relationships. Interact with clients and provide real-time coverage as part of a team. Actively market fixed income inventory & communicate trade ideas to institutional customer base using multiple analytical tools & methodologies. Provide institutional solutions to deepen existing relationships, drive new client opportunities and grow profitability. Onboard new clients, whilst managing, developing, and enhancing existing client relationships of the firm. Frequent business travel for client and prospect meetings as well client entertainment. Cross sell broader StoneX capabilities, encouraging buy in from relevant stakeholders across the group. Support the build out of the Fixed Income platform, integrating newly onboarded client workflows into existing infrastructure and newly implemented systems. Maintain prompt and regular attendance. This list of responsibilities is not exhaustive and may be expanded to include other duties or responsibilities that management deems necessary. Qualifications Job Requirements: Bachelor's degree in business, finance or mathematics preferred. Min 10 years' experience fixed income sales, specialising in performing and distressed loans and HY credit. Must be an FCA Approved Person, or have a FINRA Series 7, 63 and 57 licenses. Strong, ongoing interest in the financial markets with an emphasis on a dealer's front-office Sales & Trading environment. Strong communication (written & verbal) and interpersonal skills. Always maintaining the highest-level of Integrity. Excellent organizational skills, ability to multi-task. Proficient knowledge of Microsoft Excel. Proficient with Bloomberg and OMS Platforms. Strong analytical skillset, able to display sound judgement and commercial mindset. Strong work ethic, with an emphasis on attention to detail. Willingness to travel to visit clients. Understanding of the current regulatory environment and the impacts of regulatory change on this business and its client base. Able to work within a team structure, but able to operate autonomously to lead initiatives and provide complex solutions to client base. Desire to work as part of a broader global team across disparate geographies. Multi-lingual a strong plus, but not required. Class: Full-time, exempt Location: Moore House, 120 London Wall, London Physical requirements/Working conditions: Climate controlled office environment Dynamic, time-sensitive, trading room environment " Candidates applying for this role must be aware that it is a Certified Persons role, subject to the Financial Conduct Authority's ("FCA") Senior Managers and Certification Regime ("SMCR") and the Investments Firms Prudential Regime (IFPR). The Senior Managers Regime entered into force for solo regulated firms on 9th December 2019 and the Investments Firms Prudential Regime (IFPR) on 1st January 2022. The Certification Regime entered into force for solo regulated firms on 31st March 2021. Under SMCR and IFPRR, StoneX Financial Ltd ("SFL") must ensure that employees working in certain roles categorised as specified significant harm functions (Material Risk Takers and Certified Roles) are assessed as fit and proper to perform their role. From 31 July 2023, all senior managers are responsible for ensuring that the business of SFL complies with the requirements of the Consumer Duty on an ongoing basis and are accountable for the outcomes retail customers are experiencing, in line with their accountability under SMCR. Under the regulations and guidance issued by the FCA, firms must have regard to the following when assessing fitness and propriety: honesty, integrity and reputation; financial soundness; and competence and capability. In order to comply with the requirements of the SMCR, SFL must take reasonable steps to ensure that a person does not perform either a Senior Manager or Certified Role without first being assessed/certified as being fit and proper. For this reason, you will be assessed for this role against the fit and proper requirements as described above. The assessment will be carried out through extensive interviews, self-disclosures, permitted criminal record checks, regulated reference checks, credit checks and other background screening checks." SMCR type: CP Material Risk Taker Role = No
Apr 30, 2024
Full time
Overview Permanent, full-time, hybrid (3 days per week in an office) Company: StoneX Financial Limited. Reports to : Head of Distressed & Leveraged Credit Sales, EMEA. Position Purpose: Build presence in Distressed & Leveraged Credit (incl., loans, HY, claims, reorg equity) in the UK to complement our US platform and support EMEA build. Develop & manage Institutional Fixed Income team, broadening the product mix and client base from London into the UK & Europe. Promote the firm's products and services. Responsibilities Primary Accountabilities/Responsibilities: Understanding and compliance with FCA conduct rules, including acting with integrity and delivering good outcomes for retail customers Responsible for the growth and management of the corporate product. Thorough product and market knowledge across performing and distressed loans, HY, claims and reorg equity. Leverage credit Sales & Trading experience & relationships to drive activity & enhance trading opportunities. Develop strategies to prudently expand the business. Broadening depth of desk coverage and product offering. Senior fixed income salesperson with established book of key relationships: CLO/hedge fund/asset manager/insurance/pension/family office and/or bank relationships. Interact with clients and provide real-time coverage as part of a team. Actively market fixed income inventory & communicate trade ideas to institutional customer base using multiple analytical tools & methodologies. Provide institutional solutions to deepen existing relationships, drive new client opportunities and grow profitability. Onboard new clients, whilst managing, developing, and enhancing existing client relationships of the firm. Frequent business travel for client and prospect meetings as well client entertainment. Cross sell broader StoneX capabilities, encouraging buy in from relevant stakeholders across the group. Support the build out of the Fixed Income platform, integrating newly onboarded client workflows into existing infrastructure and newly implemented systems. Maintain prompt and regular attendance. This list of responsibilities is not exhaustive and may be expanded to include other duties or responsibilities that management deems necessary. Qualifications Job Requirements: Bachelor's degree in business, finance or mathematics preferred. Min 10 years' experience fixed income sales, specialising in performing and distressed loans and HY credit. Must be an FCA Approved Person, or have a FINRA Series 7, 63 and 57 licenses. Strong, ongoing interest in the financial markets with an emphasis on a dealer's front-office Sales & Trading environment. Strong communication (written & verbal) and interpersonal skills. Always maintaining the highest-level of Integrity. Excellent organizational skills, ability to multi-task. Proficient knowledge of Microsoft Excel. Proficient with Bloomberg and OMS Platforms. Strong analytical skillset, able to display sound judgement and commercial mindset. Strong work ethic, with an emphasis on attention to detail. Willingness to travel to visit clients. Understanding of the current regulatory environment and the impacts of regulatory change on this business and its client base. Able to work within a team structure, but able to operate autonomously to lead initiatives and provide complex solutions to client base. Desire to work as part of a broader global team across disparate geographies. Multi-lingual a strong plus, but not required. Class: Full-time, exempt Location: Moore House, 120 London Wall, London Physical requirements/Working conditions: Climate controlled office environment Dynamic, time-sensitive, trading room environment " Candidates applying for this role must be aware that it is a Certified Persons role, subject to the Financial Conduct Authority's ("FCA") Senior Managers and Certification Regime ("SMCR") and the Investments Firms Prudential Regime (IFPR). The Senior Managers Regime entered into force for solo regulated firms on 9th December 2019 and the Investments Firms Prudential Regime (IFPR) on 1st January 2022. The Certification Regime entered into force for solo regulated firms on 31st March 2021. Under SMCR and IFPRR, StoneX Financial Ltd ("SFL") must ensure that employees working in certain roles categorised as specified significant harm functions (Material Risk Takers and Certified Roles) are assessed as fit and proper to perform their role. From 31 July 2023, all senior managers are responsible for ensuring that the business of SFL complies with the requirements of the Consumer Duty on an ongoing basis and are accountable for the outcomes retail customers are experiencing, in line with their accountability under SMCR. Under the regulations and guidance issued by the FCA, firms must have regard to the following when assessing fitness and propriety: honesty, integrity and reputation; financial soundness; and competence and capability. In order to comply with the requirements of the SMCR, SFL must take reasonable steps to ensure that a person does not perform either a Senior Manager or Certified Role without first being assessed/certified as being fit and proper. For this reason, you will be assessed for this role against the fit and proper requirements as described above. The assessment will be carried out through extensive interviews, self-disclosures, permitted criminal record checks, regulated reference checks, credit checks and other background screening checks." SMCR type: CP Material Risk Taker Role = No
Role: Front Office Duty Manager Location: Windsor Salary / Rate of pay: £13 - £15 per hour depending on experience Platinum Recruitment is working in partnership with a centrally located in Windsor who require an immediate and experienced temporary Front Office Duty Manager to join their team What's in it for you when doing temporary work? Hourly Rate - Get paid for every hour that you work. Weekly pay - You get paid every Friday. Working alongside your dedicated consultants who care and value your hard work. Parking available - NO ACCOMMODATION What's involved? As Front Office Duty Manager you will be supporting our client on a temporary basis. Responsible for managing the day to day operations of the front office Supervise the desk as well as provide support and guidance in other areas of the hotel when required including in F&B. Help reception with daily check-in and check out duties including admin Duty Manager the desk in the absence of the Front Office Manager Previous experience within a hotel is essential and ideally someone with a supervisory or management background and Opera proficient. Please note there is no accommodation with this role, but car parking can be provided and ideally will be ongoing for a min. of 4 weeks or until recruited. Sound like the role for you? Then we would like to hear from you! Click Apply Now and one of the team will in touch to discuss this temporary Front Office Duty Manager role in Windsor. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Helen Davies Job Number: TEMPDUTYMGR Job Role: Front Office Duty Manager Location: Windsor Platinum Recruitment is acting as an Employment Business in relation to this vacancy.
Apr 25, 2024
Full time
Role: Front Office Duty Manager Location: Windsor Salary / Rate of pay: £13 - £15 per hour depending on experience Platinum Recruitment is working in partnership with a centrally located in Windsor who require an immediate and experienced temporary Front Office Duty Manager to join their team What's in it for you when doing temporary work? Hourly Rate - Get paid for every hour that you work. Weekly pay - You get paid every Friday. Working alongside your dedicated consultants who care and value your hard work. Parking available - NO ACCOMMODATION What's involved? As Front Office Duty Manager you will be supporting our client on a temporary basis. Responsible for managing the day to day operations of the front office Supervise the desk as well as provide support and guidance in other areas of the hotel when required including in F&B. Help reception with daily check-in and check out duties including admin Duty Manager the desk in the absence of the Front Office Manager Previous experience within a hotel is essential and ideally someone with a supervisory or management background and Opera proficient. Please note there is no accommodation with this role, but car parking can be provided and ideally will be ongoing for a min. of 4 weeks or until recruited. Sound like the role for you? Then we would like to hear from you! Click Apply Now and one of the team will in touch to discuss this temporary Front Office Duty Manager role in Windsor. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Helen Davies Job Number: TEMPDUTYMGR Job Role: Front Office Duty Manager Location: Windsor Platinum Recruitment is acting as an Employment Business in relation to this vacancy.
Basingstoke/Hybrid You will be responsible for helping us consistently deliver an exceptional service that puts the fair treatment of the customer at the heart of the business. As a Senior Complaints officer, you will assist the complaints Team leader to inspire, mentor, and lead the complaints handling team to provide a best-in-class complaint handling service. This role will be engaging with customers, colleagues, and management to ensure complaints are fully investigated and that we deliver fair customer outcomes in adherence with FCA regulations in a professional and timely manner. Responsibilities • Responsible for delivering good customer outcomes that are consistent with Consumer Duty • To investigate and resolve customer complaints in accordance with internal procedures and timescales, regulatory guidelines and Treating Customers Fairly (TCF) principles. • Manage personal delivery of decisions and recommendations to resolve customer's problems and diffuse potential risks to business reputation and customer satisfaction. • Maintain central records of complaints and decisions/outcomes with a view to identifying opportunities to improve service to customers. This includes upkeep of the Complaints CRM. • Abide by all regulatory and compliance requirements in carrying out the requirements of the role, informing stakeholders where relevant e.g. Financial Ombudsman Service (FOS). • Thoroughly analyse Management Information (MI) to identify trends, issues etc, to highlight opportunities to improve our service and reduce complaints. • Keep sufficient records to demonstrate due considerations to the TCF outcomes • Liaise with all departments enabling complaints to be resolved. • Send letters to complaint customers in accordance with regulatory timescales. • Work Compliance email queue, investigating and resolving enquiries from customers and insurers and other departments. • Work in accordance with any KPIs as notified from time to time. • Effectively manage workload and time. Relationships • Working and building relationships with the Compliance, Complaints & QA teams. • Responsible for the supervision of the Remediation Team • Assistance and support with growing and maintaining these relationships can be sought from the Complaints team leader and the Complaints and Remediation Manager Knowledge, Skills & Experience • Experience gained within a similar complaint handling role or regulatory role within the financial services arena • Excellent written and oral communication skills • Previous financial services sales experience within the direct sales environment. • IT literate - especially with MS Word, Outlook and Excel • A willingness to learn a working knowledge of the FCA handbook, in particular Insurance Conduct of Business (ICOBs), DISP, PRIN (in particular Treating Customers Fairly). Key Competencies • Customer focused. • Attention to detail, accuracy and the ability to prioritise to tight deadlines • Excellent communicator with a calm and patient outlook • Accuracy in gathering and recording of all information with great attention to detail. • Ability to analyse information and make clear decisions • Ability to recommend actions to prevent future complaints • Commercially aware • Strong presentation skills • Tact, discretion and respect for confidentiality • A clear telephone manner and excellent letter writing ability • The ability to communicate with all levels of staff & management • Proactive, not reactive, approach to work • The ability to work in a team and lead from the front • Prepared to go the extra mile to complete work • Thrives on activity and enjoys working in a fast-paced environment. • Punctual, flexible and a positive 'can-do' attitude. Qualifications • Educated to GCSE level or equivalent • Previous complaint handling experience.
Apr 25, 2024
Full time
Basingstoke/Hybrid You will be responsible for helping us consistently deliver an exceptional service that puts the fair treatment of the customer at the heart of the business. As a Senior Complaints officer, you will assist the complaints Team leader to inspire, mentor, and lead the complaints handling team to provide a best-in-class complaint handling service. This role will be engaging with customers, colleagues, and management to ensure complaints are fully investigated and that we deliver fair customer outcomes in adherence with FCA regulations in a professional and timely manner. Responsibilities • Responsible for delivering good customer outcomes that are consistent with Consumer Duty • To investigate and resolve customer complaints in accordance with internal procedures and timescales, regulatory guidelines and Treating Customers Fairly (TCF) principles. • Manage personal delivery of decisions and recommendations to resolve customer's problems and diffuse potential risks to business reputation and customer satisfaction. • Maintain central records of complaints and decisions/outcomes with a view to identifying opportunities to improve service to customers. This includes upkeep of the Complaints CRM. • Abide by all regulatory and compliance requirements in carrying out the requirements of the role, informing stakeholders where relevant e.g. Financial Ombudsman Service (FOS). • Thoroughly analyse Management Information (MI) to identify trends, issues etc, to highlight opportunities to improve our service and reduce complaints. • Keep sufficient records to demonstrate due considerations to the TCF outcomes • Liaise with all departments enabling complaints to be resolved. • Send letters to complaint customers in accordance with regulatory timescales. • Work Compliance email queue, investigating and resolving enquiries from customers and insurers and other departments. • Work in accordance with any KPIs as notified from time to time. • Effectively manage workload and time. Relationships • Working and building relationships with the Compliance, Complaints & QA teams. • Responsible for the supervision of the Remediation Team • Assistance and support with growing and maintaining these relationships can be sought from the Complaints team leader and the Complaints and Remediation Manager Knowledge, Skills & Experience • Experience gained within a similar complaint handling role or regulatory role within the financial services arena • Excellent written and oral communication skills • Previous financial services sales experience within the direct sales environment. • IT literate - especially with MS Word, Outlook and Excel • A willingness to learn a working knowledge of the FCA handbook, in particular Insurance Conduct of Business (ICOBs), DISP, PRIN (in particular Treating Customers Fairly). Key Competencies • Customer focused. • Attention to detail, accuracy and the ability to prioritise to tight deadlines • Excellent communicator with a calm and patient outlook • Accuracy in gathering and recording of all information with great attention to detail. • Ability to analyse information and make clear decisions • Ability to recommend actions to prevent future complaints • Commercially aware • Strong presentation skills • Tact, discretion and respect for confidentiality • A clear telephone manner and excellent letter writing ability • The ability to communicate with all levels of staff & management • Proactive, not reactive, approach to work • The ability to work in a team and lead from the front • Prepared to go the extra mile to complete work • Thrives on activity and enjoys working in a fast-paced environment. • Punctual, flexible and a positive 'can-do' attitude. Qualifications • Educated to GCSE level or equivalent • Previous complaint handling experience.
Role: Front Office Manager Location: Isle of Arran Salary / Rate of pay: £40,000 per annum Platinum Recruitment is working in partnership with a popular resort on the beautiful Isle of Arran and we have a fantastic opportunity for a Front Office Manager to join the team What's in it for you? Besides the fantastic opportunity to show your talent and develop as a key member of the Management team? Take a look at some of the perks on offer: Full Leisure Membership Free bike hire or discounted E-bike hire Exclusive discounts on activities and ASPA treatments. Long Service Benefits including financial rewards and enhance holidays plus pension contributions Discount on food across the resort Accommodation available on request Package Salary from £38,000 to £40,000 p.a. depending on experience Why choose our Client? Our client is situated on the West Coast of Scotland, with 4star hotels and 5star self-catering lodges, an amazing dining experience as well Scotland's first destination spa with luxurious leisure facilities. The Resort prides themselves in delivering excellent customer service and hospitality with a real focus on company culture and is driven by great support, honesty, and respect. What's involved? As Front Office Manager you will be responsible for managing the daily operations of the front office department including reservations, whilst ensuring all staff are aware of hotel procedures, regulations and provide a high level of customer service at all times. You will provide maximum support to the team including making sure all rotas are arranged in accordance to business levels and undertake duty management shifts as and when necessary. Prior experience as an Assistant Front Office Manager or Guest Relations Manager who is looking for their first HOD role is desired and ideally from 4 or 5star Hospitality background. Exceptional customer service skills with a friendly demeanour is essential and someone with proven experience of leadership, mentoring and passion for their teams development. Sound like the role for you? Then we would like to hear from you! Click Apply Now and one of the team will in touch to discuss this Front Office Manager role in Isle of Arran. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Helen Davies Job Number: 928517 / INDCARE Job Role: Front Office Manager Location: Isle of Arran Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 24, 2024
Full time
Role: Front Office Manager Location: Isle of Arran Salary / Rate of pay: £40,000 per annum Platinum Recruitment is working in partnership with a popular resort on the beautiful Isle of Arran and we have a fantastic opportunity for a Front Office Manager to join the team What's in it for you? Besides the fantastic opportunity to show your talent and develop as a key member of the Management team? Take a look at some of the perks on offer: Full Leisure Membership Free bike hire or discounted E-bike hire Exclusive discounts on activities and ASPA treatments. Long Service Benefits including financial rewards and enhance holidays plus pension contributions Discount on food across the resort Accommodation available on request Package Salary from £38,000 to £40,000 p.a. depending on experience Why choose our Client? Our client is situated on the West Coast of Scotland, with 4star hotels and 5star self-catering lodges, an amazing dining experience as well Scotland's first destination spa with luxurious leisure facilities. The Resort prides themselves in delivering excellent customer service and hospitality with a real focus on company culture and is driven by great support, honesty, and respect. What's involved? As Front Office Manager you will be responsible for managing the daily operations of the front office department including reservations, whilst ensuring all staff are aware of hotel procedures, regulations and provide a high level of customer service at all times. You will provide maximum support to the team including making sure all rotas are arranged in accordance to business levels and undertake duty management shifts as and when necessary. Prior experience as an Assistant Front Office Manager or Guest Relations Manager who is looking for their first HOD role is desired and ideally from 4 or 5star Hospitality background. Exceptional customer service skills with a friendly demeanour is essential and someone with proven experience of leadership, mentoring and passion for their teams development. Sound like the role for you? Then we would like to hear from you! Click Apply Now and one of the team will in touch to discuss this Front Office Manager role in Isle of Arran. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Helen Davies Job Number: 928517 / INDCARE Job Role: Front Office Manager Location: Isle of Arran Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Additional role requirements: Basic DBS Full & valid UK driving licence So what's the role all about? Representing Team Purple on the frontline you will act as the face of PA Housing by being a positive ambassador for the services that we provide, working with both internal and external partners to deliver excellent services to our customers. You will take ownership of your own neighbourhood, making sure that it is clean and safe for our customers, whilst building positive relationships with customers in the local community. Through proactive communication via a variety of platforms including social media you will keep customers updated on what is happening in their neighbourhood, identifying and resolving any issues. This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed. This role has a set working time of Mon-Fri, 9am-5pm. Some of the key tasks and responsibilities include: To project a positive image of PA Housing by providing an excellent level of customer service to internal and external customers. Build strong links with our customers within your neighbourhood, spending at least 70% of time out in the neighbourhood. Ensure that regular communication is shared via a range of tools including face to face, and photographs, social media, via the PA Housing website, on noticeboards or through PA on tour events. To be the face of PA Housing; representing Team Purple out on the frontline and in the heart of our neighbourhoods. You will help to actively promote to our customers via these tools that you are the neighbourhood coordinator for the areas that you manage. As the face of PA your name and photograph will be used on a range of digital platforms, in printed material and on noticeboards for publicity purposes or any other promotional, advertising or public relations activity for the benefit of the Company which we consider to be a legitimate interest. Proactively respond to any queries that are raised in relation to your neighbourhood keeping customers updated on progress and updating our CRM system to keep internal colleagues updated. To complete regular Neighbourhood Inspections of the properties within your neighbourhood following the agreed inspection regime to help keep them clean and safe for our customers. You will also help to monitor the performance of our cleaning and grounds maintenance contractors and ensure that any issues are raised with our Estates Team. To be successful in this role, we'd be looking for the following... Educated to A Level standard or the ability to demonstrate suitable experience to meet the requirements of this role. Part or full CIH professional qualification or equivalent. To have worked for a minimum of one year in a housing environment preferably social housing management. Practical experience of working with Landlord and Tenant Law Knowledge of relevant legislation and good practice. Knowledge of social housing management procedures Skills to set you apart: Here are a few more skills we are looking for. Don't worry if you don't tick every box. It's important for us to support you in your role and help you to develop along the way. Team player Puts customers first Passion for service excellence and continuous improvement Displays a 'can do' attitude with drive and enthusiasm Adaptable and flexible approach Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. Disclosure and Barring Service: This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. ..... click apply for full job details
Sep 23, 2022
Full time
Additional role requirements: Basic DBS Full & valid UK driving licence So what's the role all about? Representing Team Purple on the frontline you will act as the face of PA Housing by being a positive ambassador for the services that we provide, working with both internal and external partners to deliver excellent services to our customers. You will take ownership of your own neighbourhood, making sure that it is clean and safe for our customers, whilst building positive relationships with customers in the local community. Through proactive communication via a variety of platforms including social media you will keep customers updated on what is happening in their neighbourhood, identifying and resolving any issues. This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed. This role has a set working time of Mon-Fri, 9am-5pm. Some of the key tasks and responsibilities include: To project a positive image of PA Housing by providing an excellent level of customer service to internal and external customers. Build strong links with our customers within your neighbourhood, spending at least 70% of time out in the neighbourhood. Ensure that regular communication is shared via a range of tools including face to face, and photographs, social media, via the PA Housing website, on noticeboards or through PA on tour events. To be the face of PA Housing; representing Team Purple out on the frontline and in the heart of our neighbourhoods. You will help to actively promote to our customers via these tools that you are the neighbourhood coordinator for the areas that you manage. As the face of PA your name and photograph will be used on a range of digital platforms, in printed material and on noticeboards for publicity purposes or any other promotional, advertising or public relations activity for the benefit of the Company which we consider to be a legitimate interest. Proactively respond to any queries that are raised in relation to your neighbourhood keeping customers updated on progress and updating our CRM system to keep internal colleagues updated. To complete regular Neighbourhood Inspections of the properties within your neighbourhood following the agreed inspection regime to help keep them clean and safe for our customers. You will also help to monitor the performance of our cleaning and grounds maintenance contractors and ensure that any issues are raised with our Estates Team. To be successful in this role, we'd be looking for the following... Educated to A Level standard or the ability to demonstrate suitable experience to meet the requirements of this role. Part or full CIH professional qualification or equivalent. To have worked for a minimum of one year in a housing environment preferably social housing management. Practical experience of working with Landlord and Tenant Law Knowledge of relevant legislation and good practice. Knowledge of social housing management procedures Skills to set you apart: Here are a few more skills we are looking for. Don't worry if you don't tick every box. It's important for us to support you in your role and help you to develop along the way. Team player Puts customers first Passion for service excellence and continuous improvement Displays a 'can do' attitude with drive and enthusiasm Adaptable and flexible approach Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. Disclosure and Barring Service: This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. ..... click apply for full job details
Somerset West and Taunton Council
Taunton, Somerset
Salary: £28,226 - £30,095 (Grade F) Hours: Full Time (37 hours per week) Contract: Permanent Location: Taunton (variable & flexible) Job Ref: CMHO Closing date for applications: Friday, 30 September 2022 at 9am Interviews w/c: 10 October 2022 About the job: 2022 is a very exciting time to join Somerset West and Taunton with our service going through many changes and enhancements. We are focused on continuing to improve our housing services, including reducing the number of households in temporary accommodation, increasing housing options available to residents, reducing rough sleeping, developing an enhanced private sector offer and improving the service we deliver to our customers. There has never been a better time to join an improving Housing Options Service working to deliver high quality, innovative, people-focused and value for money services. About you: With a comprehensive understanding and awareness of housing issues and government policies relating to homelessness, you will have a sound working knowledge of the HRA 2017, Housing Act 1996 Part VII and Localism Act 2011. You will have proven ability to manage difficult situations whilst remaining calm, friendly and professional along with experience of working with individuals who are under stress and emotional because they could be living in challenging housing conditions. You will be a key member of the housing options team, with responsibility for housing options cases from initial advice/triage through to sustainable housing options including the assessment of homeless applications and providing the relevant support and advice as determined within the Homelessness Reduction Act 2017. If you are enthusiastic, dynamic, self-motivated and are looking to take the next step in your career we would love to talk to you. The successful candidate will: Offer advice and assistance to applicants to enable them to maintain their accommodation and/or prevent homelessness either in person, on the telephone or in writing. Contribute towards the prevention of homelessness by giving appropriate housing advice to applicants, to include the Housing Register, Mutual Exchange, Transfers, Help to Buy, Shared Ownership, Mortgage Debt, Privately Renting, Sheltered and Supported Accommodation options and Discretionary Housing Payments. Assist applicants in accessing privately rented accommodation by liaising with private landlords. Give appropriate advice to maximise income, including advice around welfare benefits, Housing Benefit and Discretionary Housing Payments, to conduct benefit calculations as appropriate and to give advice on changes being implemented as part of the Welfare Reform. Provide wide-ranging housing advice on the law relating to landlord and tenant relationships, prevention of eviction, harassment, anti-social behaviour, disrepair, domestic abuse, grants and proactive housing advice on a range of other issues. Provide excellent standards of customer service at all times. Maintain confidentiality, particularly when handling sensitive personal information regarding applicants' details, in accordance with the Council's confidentiality policy and protocol, acting at all times within the highest standard of professional practice. To investigate medical or social circumstances through liaison with medical professionals, Social Care Service, the Community Mental Health Team and other professionals in health and social work. Attend multi-agency case conferences and meetings to represent the Housing Service. Conduct home visits and attend professionals meetings in order to verify information regarding an applicant's housing need. Support applicants with defending possession proceedings in court and assist with preparation of their file for review by the judge. Determine homeless applications from applicants who are homeless or threatened with homelessness under Part VII of the Housing Act 1996, placing in suitable temporary accommodation and discharging the duty, where appropriate. Maintain a high level of professional knowledge of current legislation and best practice/case law. Actively participate in reducing rough sleeping within the district by giving appropriate housing options advice, liaising with the Rough Sleeping Intervention Team and other relevant services. Proactively contribute to the Housing Team Plan and Housing Directorate Plan as well as the Council's Homelessness and Rough Sleeping Strategies, meeting the targets identified through performance management. Undertake research work leading to recommendations for changes to policy or operational procedures and participate in discussions on policy and procedural issues, proactively contributing to the continuous improvement of the Service. Maintain database records using excel, word and other network databases, including filing, general housekeeping and completing statutory returns. Work as part of a team providing a front-line service to customers from main reception. Carry out other duties, as and when required, including flexible working to support the Housing Service. Due to the nature of the role a valid full Car driving license (Category B) with no more than six points on it is required. Please note that the successful applicant may be required to undergo a DBS process. For more information on the post, please contact Benefits of working with the Council The Council offers flexible and agile working, with excellent technology to support this. The Council Offices provide a pleasant, comfortable and modern working environment and a fleet of pool cars for use on official business. The Council offer a generous annual leave entitlement as well as an option to purchase additional annual leave. Other benefits include the Local Government Pension Scheme, payment of professional subscription if required for the role, an Employee Assistance Programme, access to My Staff Shop which include salary sacrifice schemes, discounts and deals. Employees also are eligible for free use of the gym and swimming pool during off peak times and discounted gym and swimming membership at peak times. A relocation allowance may apply if eligible. How to apply To apply for this role, please view our website and download and complete the Application Form and Recruitment Monitoring Forms in line with the Job Description. Completed Application Forms and Recruitment Monitoring Forms should be emailed to quoting the job reference. Please note we do not accept CVs
Sep 22, 2022
Full time
Salary: £28,226 - £30,095 (Grade F) Hours: Full Time (37 hours per week) Contract: Permanent Location: Taunton (variable & flexible) Job Ref: CMHO Closing date for applications: Friday, 30 September 2022 at 9am Interviews w/c: 10 October 2022 About the job: 2022 is a very exciting time to join Somerset West and Taunton with our service going through many changes and enhancements. We are focused on continuing to improve our housing services, including reducing the number of households in temporary accommodation, increasing housing options available to residents, reducing rough sleeping, developing an enhanced private sector offer and improving the service we deliver to our customers. There has never been a better time to join an improving Housing Options Service working to deliver high quality, innovative, people-focused and value for money services. About you: With a comprehensive understanding and awareness of housing issues and government policies relating to homelessness, you will have a sound working knowledge of the HRA 2017, Housing Act 1996 Part VII and Localism Act 2011. You will have proven ability to manage difficult situations whilst remaining calm, friendly and professional along with experience of working with individuals who are under stress and emotional because they could be living in challenging housing conditions. You will be a key member of the housing options team, with responsibility for housing options cases from initial advice/triage through to sustainable housing options including the assessment of homeless applications and providing the relevant support and advice as determined within the Homelessness Reduction Act 2017. If you are enthusiastic, dynamic, self-motivated and are looking to take the next step in your career we would love to talk to you. The successful candidate will: Offer advice and assistance to applicants to enable them to maintain their accommodation and/or prevent homelessness either in person, on the telephone or in writing. Contribute towards the prevention of homelessness by giving appropriate housing advice to applicants, to include the Housing Register, Mutual Exchange, Transfers, Help to Buy, Shared Ownership, Mortgage Debt, Privately Renting, Sheltered and Supported Accommodation options and Discretionary Housing Payments. Assist applicants in accessing privately rented accommodation by liaising with private landlords. Give appropriate advice to maximise income, including advice around welfare benefits, Housing Benefit and Discretionary Housing Payments, to conduct benefit calculations as appropriate and to give advice on changes being implemented as part of the Welfare Reform. Provide wide-ranging housing advice on the law relating to landlord and tenant relationships, prevention of eviction, harassment, anti-social behaviour, disrepair, domestic abuse, grants and proactive housing advice on a range of other issues. Provide excellent standards of customer service at all times. Maintain confidentiality, particularly when handling sensitive personal information regarding applicants' details, in accordance with the Council's confidentiality policy and protocol, acting at all times within the highest standard of professional practice. To investigate medical or social circumstances through liaison with medical professionals, Social Care Service, the Community Mental Health Team and other professionals in health and social work. Attend multi-agency case conferences and meetings to represent the Housing Service. Conduct home visits and attend professionals meetings in order to verify information regarding an applicant's housing need. Support applicants with defending possession proceedings in court and assist with preparation of their file for review by the judge. Determine homeless applications from applicants who are homeless or threatened with homelessness under Part VII of the Housing Act 1996, placing in suitable temporary accommodation and discharging the duty, where appropriate. Maintain a high level of professional knowledge of current legislation and best practice/case law. Actively participate in reducing rough sleeping within the district by giving appropriate housing options advice, liaising with the Rough Sleeping Intervention Team and other relevant services. Proactively contribute to the Housing Team Plan and Housing Directorate Plan as well as the Council's Homelessness and Rough Sleeping Strategies, meeting the targets identified through performance management. Undertake research work leading to recommendations for changes to policy or operational procedures and participate in discussions on policy and procedural issues, proactively contributing to the continuous improvement of the Service. Maintain database records using excel, word and other network databases, including filing, general housekeeping and completing statutory returns. Work as part of a team providing a front-line service to customers from main reception. Carry out other duties, as and when required, including flexible working to support the Housing Service. Due to the nature of the role a valid full Car driving license (Category B) with no more than six points on it is required. Please note that the successful applicant may be required to undergo a DBS process. For more information on the post, please contact Benefits of working with the Council The Council offers flexible and agile working, with excellent technology to support this. The Council Offices provide a pleasant, comfortable and modern working environment and a fleet of pool cars for use on official business. The Council offer a generous annual leave entitlement as well as an option to purchase additional annual leave. Other benefits include the Local Government Pension Scheme, payment of professional subscription if required for the role, an Employee Assistance Programme, access to My Staff Shop which include salary sacrifice schemes, discounts and deals. Employees also are eligible for free use of the gym and swimming pool during off peak times and discounted gym and swimming membership at peak times. A relocation allowance may apply if eligible. How to apply To apply for this role, please view our website and download and complete the Application Form and Recruitment Monitoring Forms in line with the Job Description. Completed Application Forms and Recruitment Monitoring Forms should be emailed to quoting the job reference. Please note we do not accept CVs
Our Client is looking to hire an Assembly Hall Senior Bar Supervisor - Sessional Bar Staff. Main duties of the job You will: Have excellent customer service skills Have experience in a similar role Have an interest in music and events Have a hands-on, proactive attitude Thrive working in a fast moving environment Be looking for sessional evening work and be available March-June and Sept-Dec They will: Pay a minimum of London Living wage (currently £11.05 p/h) Be busy in March, April, May, June, Oct, Nov, Dec where there. You will be available for approx 10-20 six-hour shifts per month Usually open between 7-11pm for gigs; the usual work pattern for bars is 6pm-12midnight and box office is 5pm-10pm Be quiet in Jan, Feb, July and August where there will be approximately 3-10 six-hour shifts per month Pay wages monthly, first wage will be received in your second month of work The post holder will be required to work late nights, weekend and early mornings. If this sounds like it's for you, please read the notes below before filling in the application form Prepare yourself, the application form is quite detailed and references will be checked! They are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Please note that the council only accepts online applications, no CVs or alternative forms of applications are accepted. Closing date: Monday 26th September 2022 at 23:59 Proposed Interview date: Tuesday 4th October 2022 Detailed job description and main responsibilities Key responsibilities: Bars Leadership To deal with customer queries in a professional manner, escalating complaints to the Duty manager as appropriate. To liaise with the Bar Staff or other on duty venue staff regarding any refunds/wastage/stock issues. To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder. Resources and Financial management To bring stock to and from the storage areas and prepare the bars for the event, also to assist with storage of deliveries. To serve customers quickly, efficiently and to the highest professional standards, taking care not to waste any product. To have a good knowledge of products and drinks related to the bar. To handle cash and take card payments. To accurately use the EPOS till & ordering systems and venue bar app. To clear the bars and hall after the events, maintaining health and safety at all times. To act as a runner, moving bar products to & from cellar to the venue. closing of the bars and filling in all post event paperwork. Compliance To act responsibly, taking every precaution to protect the venue premises licence, for example operating the challenge 25 policy. To carry out duties and responsibilities in accordance with the council's commitment to customer service excellence and ensure compliance with the customer care standards. To sign in and out accurately at the start and end of shifts. To ensure high standards of cleanliness throughout the bars. The postholder will be required to work weekend, late-night and early-morning. To be committed to the Council's core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out. To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation. To carry out duties and responsibilities in accordance with the Council's Health and Safety Policy and relevant Health and Safety legislation. At all times to carry out responsibilities/duties within the framework of the Council's Dignity for all Policy (Equal Opportunities Policy). To carry out other duties commensurate with the grade. Work style: BarsFrontline Role. Shift patterns vary but a standard shift is usually 5.30pm-12:30am. There may be times where longer shifts are required depending on the needs of the event. Person specification Requirements Essential criteria Experience in a similar role (bars, box office) Experience of providing exceptional customer care Excellent inter-personal skills with the ability to form productive, professional working relationships with a diverse range of individuals and groups Ability to make sound and timely decisions and find solutions to problems, using intiative and good judgement at all times Ability to work to the highest standards, juggling competing priorities, using intiative and good judgement at all times Excellent organisational skills and a high level of attention to detail including good numeracy Bar post would require product knowledge including drink names and brands and knowledge of industry standard apparatus An understanding of the statutory requirements associated with venues and event management, including relevant licensing laws Available to work early mornings, late nights and weekends when required Ability to lift and carry heavy items An understanding of and commitment to the Council's Dignity For All (Equal Opportunities) and pursue its objectives in respect of both colleagues and members of the public
Sep 18, 2022
Full time
Our Client is looking to hire an Assembly Hall Senior Bar Supervisor - Sessional Bar Staff. Main duties of the job You will: Have excellent customer service skills Have experience in a similar role Have an interest in music and events Have a hands-on, proactive attitude Thrive working in a fast moving environment Be looking for sessional evening work and be available March-June and Sept-Dec They will: Pay a minimum of London Living wage (currently £11.05 p/h) Be busy in March, April, May, June, Oct, Nov, Dec where there. You will be available for approx 10-20 six-hour shifts per month Usually open between 7-11pm for gigs; the usual work pattern for bars is 6pm-12midnight and box office is 5pm-10pm Be quiet in Jan, Feb, July and August where there will be approximately 3-10 six-hour shifts per month Pay wages monthly, first wage will be received in your second month of work The post holder will be required to work late nights, weekend and early mornings. If this sounds like it's for you, please read the notes below before filling in the application form Prepare yourself, the application form is quite detailed and references will be checked! They are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Please note that the council only accepts online applications, no CVs or alternative forms of applications are accepted. Closing date: Monday 26th September 2022 at 23:59 Proposed Interview date: Tuesday 4th October 2022 Detailed job description and main responsibilities Key responsibilities: Bars Leadership To deal with customer queries in a professional manner, escalating complaints to the Duty manager as appropriate. To liaise with the Bar Staff or other on duty venue staff regarding any refunds/wastage/stock issues. To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder. Resources and Financial management To bring stock to and from the storage areas and prepare the bars for the event, also to assist with storage of deliveries. To serve customers quickly, efficiently and to the highest professional standards, taking care not to waste any product. To have a good knowledge of products and drinks related to the bar. To handle cash and take card payments. To accurately use the EPOS till & ordering systems and venue bar app. To clear the bars and hall after the events, maintaining health and safety at all times. To act as a runner, moving bar products to & from cellar to the venue. closing of the bars and filling in all post event paperwork. Compliance To act responsibly, taking every precaution to protect the venue premises licence, for example operating the challenge 25 policy. To carry out duties and responsibilities in accordance with the council's commitment to customer service excellence and ensure compliance with the customer care standards. To sign in and out accurately at the start and end of shifts. To ensure high standards of cleanliness throughout the bars. The postholder will be required to work weekend, late-night and early-morning. To be committed to the Council's core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out. To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation. To carry out duties and responsibilities in accordance with the Council's Health and Safety Policy and relevant Health and Safety legislation. At all times to carry out responsibilities/duties within the framework of the Council's Dignity for all Policy (Equal Opportunities Policy). To carry out other duties commensurate with the grade. Work style: BarsFrontline Role. Shift patterns vary but a standard shift is usually 5.30pm-12:30am. There may be times where longer shifts are required depending on the needs of the event. Person specification Requirements Essential criteria Experience in a similar role (bars, box office) Experience of providing exceptional customer care Excellent inter-personal skills with the ability to form productive, professional working relationships with a diverse range of individuals and groups Ability to make sound and timely decisions and find solutions to problems, using intiative and good judgement at all times Ability to work to the highest standards, juggling competing priorities, using intiative and good judgement at all times Excellent organisational skills and a high level of attention to detail including good numeracy Bar post would require product knowledge including drink names and brands and knowledge of industry standard apparatus An understanding of the statutory requirements associated with venues and event management, including relevant licensing laws Available to work early mornings, late nights and weekends when required Ability to lift and carry heavy items An understanding of and commitment to the Council's Dignity For All (Equal Opportunities) and pursue its objectives in respect of both colleagues and members of the public
The high quality of our people and our collective skills, expertise and experience define us.To provide comprehensive support to the residence's management team, and to assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreementRoles and Responsibilities4on-4off rolling rota with 12-hour shifts. Having a team of 2 facilities officers to manage.Security and Health and SafetyCarry out regular patrols of the residence and grounds, reporting any security/safety issuesMonitor and control health, safety and maintenance standards within residence and grounds, reporting H&S issues and concerns to the residence managementControl, monitor and supervise out of hours access to the residence, ensuring compliance with fire, health & safety procedures and any relevant residence instructions.Respond effectively to fire alarm activations and when required, liaise with the emergency servicesClose liaison with wardens team (RA)Ensure compliances with H&SReception dutiesMonitor the signing in and out of all guests, visitors and contractorsProvide a comprehensive administrative support service to the residence teamProvide an excellent and comprehensive reception service to the residenceDeal with queries and complaints in an efficient, professional and courteous mannerEnsure all team members are trained and the training MAtrix is updatedReport writingComplete all necessary reports including incident reports, noise, accidents and others as requiredA clear and accurate handover processMonitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and management as appropriate.Provide evidence and reports when requestedReact to incidents using initiative and log and report at the same timeLiaise and support Front of House Manager with implementing all new proceduresRecord and follow escalation procedure for all complaintHRRecord and report all absences, lateness or any other irregularitiesEnsure team contact details are all kept up to dateSupport the FoH Manager with the rota and covering any absences and sicknessCustomer and Colleague LiaisonLiaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegatesLiaise, if required, confidentially with student support services, chaplaincy and other agencies, in relation to student welfare and follow the company's policy for pastoral welfareContact with residence managers and associated UPP staffContact with specialist sub-contractors and the UPP maintenance sectionEnsure quality standards are adhered to the company's' levelMaintenanceOnce appropriately trained, undertake any basic reactive maintenance (e.g. replacing lamps). Act as the first line maintenance responseManaging the Helpdesk system out of office hours ensuring all jobs are dealt with in a timely manner as per our SLAsOther dutiesFirst Aid - appointed person responsibilitiesAssist the residence team to prepare for new student arrivalsSupport with all required duties during student outtake and summer businessAssist with open days, clearing days and other university eventsProvide cover at other halls of residence within UPP where necessaryBe accountable for training carried out in relation to the direct roleWork overtime, with reasonable notice, to cover for colleagues' absences and during student arrival/departure periodsPerform other general duties as and when requiredApplying online is quick and easy. Create an account or log into an existing account and submit your application to us .For further information about the vacancy or recruitment at UPP please email our HR department:
Dec 09, 2021
Full time
The high quality of our people and our collective skills, expertise and experience define us.To provide comprehensive support to the residence's management team, and to assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreementRoles and Responsibilities4on-4off rolling rota with 12-hour shifts. Having a team of 2 facilities officers to manage.Security and Health and SafetyCarry out regular patrols of the residence and grounds, reporting any security/safety issuesMonitor and control health, safety and maintenance standards within residence and grounds, reporting H&S issues and concerns to the residence managementControl, monitor and supervise out of hours access to the residence, ensuring compliance with fire, health & safety procedures and any relevant residence instructions.Respond effectively to fire alarm activations and when required, liaise with the emergency servicesClose liaison with wardens team (RA)Ensure compliances with H&SReception dutiesMonitor the signing in and out of all guests, visitors and contractorsProvide a comprehensive administrative support service to the residence teamProvide an excellent and comprehensive reception service to the residenceDeal with queries and complaints in an efficient, professional and courteous mannerEnsure all team members are trained and the training MAtrix is updatedReport writingComplete all necessary reports including incident reports, noise, accidents and others as requiredA clear and accurate handover processMonitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and management as appropriate.Provide evidence and reports when requestedReact to incidents using initiative and log and report at the same timeLiaise and support Front of House Manager with implementing all new proceduresRecord and follow escalation procedure for all complaintHRRecord and report all absences, lateness or any other irregularitiesEnsure team contact details are all kept up to dateSupport the FoH Manager with the rota and covering any absences and sicknessCustomer and Colleague LiaisonLiaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegatesLiaise, if required, confidentially with student support services, chaplaincy and other agencies, in relation to student welfare and follow the company's policy for pastoral welfareContact with residence managers and associated UPP staffContact with specialist sub-contractors and the UPP maintenance sectionEnsure quality standards are adhered to the company's' levelMaintenanceOnce appropriately trained, undertake any basic reactive maintenance (e.g. replacing lamps). Act as the first line maintenance responseManaging the Helpdesk system out of office hours ensuring all jobs are dealt with in a timely manner as per our SLAsOther dutiesFirst Aid - appointed person responsibilitiesAssist the residence team to prepare for new student arrivalsSupport with all required duties during student outtake and summer businessAssist with open days, clearing days and other university eventsProvide cover at other halls of residence within UPP where necessaryBe accountable for training carried out in relation to the direct roleWork overtime, with reasonable notice, to cover for colleagues' absences and during student arrival/departure periodsPerform other general duties as and when requiredApplying online is quick and easy. Create an account or log into an existing account and submit your application to us .For further information about the vacancy or recruitment at UPP please email our HR department:
Job Description Administrator / Receptionist Please note you will be contacted prior to the closing date, interviews will be ongoing and we may close this vacancy early . Based at St Catherines View, Winchester SO22 4BL Working an average of 33 hours per week on a two-week rolling rota: Week 1 - Tuesday: 9am-6pm, Wednesday: 9am-2pm, Thursday: 9am-1pm, Saturday & Sunday: 9am-5pm Week 2 - Monday: 9am-6pm, Wednesday: 9am-2pm, Thursday: 9am-6pm, Friday: 9am-6pm Pay Breakdown: Basic rate: £9.65 per hourplus £1.50 per hour weekend enhancement Enhancements for an NVQ or Diploma Level qualification in Business and Administration are paid as follows: NVQ 2 additional 56p p/h, OR NVQ 3 additional 82p p/h Our Administrators / Receptionists provide a variety of administrative support to our care homes and home managers. You will carry out administration duties in a way that is friendly, efficient, professional and timely. The administration duties include email and postal correspondence, handling telephone enquiries, client admission and occupancy records, financial management tasks and basic recruitment administration. You will also be responsible for the front desk, meeting and greeting residents, relatives and visitors with a warm welcome and providing the highest possible standard of customer care. Working with us offers you a superb range of benefits including: Paid breaks Excellent inductions, training and 'on the job' support Friendly team and great support network of internal professionals Real career progression opportunities Reward for you if you recommend others to work for us Annual pay review Additional hours / overtime opportunities to suit your circumstances Choice of hot or cold meals and drinks on duty Free uniforms Contributory pension scheme Background checks at no cost to you About You You are an efficient and competent Administrator or Receptionist with a proven track record in this line of work. You have excellent customer service and communication skills and share our goal of delivering excellence in person centred care. Your literacy and numeracy will be of a high standard, with a good working knowledge of Microsoft Office including Excel spreadsheets. It is essential that you are flexible, approachable, well organised, with the skill to prioritise and take appropriate action. You'll enjoy being busy and 'multi-tasking' on a daily basis. Your personality and values will ideally match our own: friendly, kind, individual, reassuring and honest. About Us Colten Care is an expanding family-owned business with 21 beautifully appointed care homes across Dorset, Hampshire, Wiltshire and West Sussex. Our established services are all rated as 'Good' or 'Outstanding' with the Care Quality Commission (CQC) and we provide residential, general nursing, dementia and short-stay care. We are a prestigious, award-winning healthcare provider that champions the latest approaches to person-centred care. Each of our homes has a distinct character while retaining that all-important sense of 'home.' We play an active role in furthering dementia friendly communities as part of our work. Our aims are simple: to be recognised as both the care home 'provider of choice' and 'employer of choice.'
Apr 15, 2021
Full time
Job Description Administrator / Receptionist Please note you will be contacted prior to the closing date, interviews will be ongoing and we may close this vacancy early . Based at St Catherines View, Winchester SO22 4BL Working an average of 33 hours per week on a two-week rolling rota: Week 1 - Tuesday: 9am-6pm, Wednesday: 9am-2pm, Thursday: 9am-1pm, Saturday & Sunday: 9am-5pm Week 2 - Monday: 9am-6pm, Wednesday: 9am-2pm, Thursday: 9am-6pm, Friday: 9am-6pm Pay Breakdown: Basic rate: £9.65 per hourplus £1.50 per hour weekend enhancement Enhancements for an NVQ or Diploma Level qualification in Business and Administration are paid as follows: NVQ 2 additional 56p p/h, OR NVQ 3 additional 82p p/h Our Administrators / Receptionists provide a variety of administrative support to our care homes and home managers. You will carry out administration duties in a way that is friendly, efficient, professional and timely. The administration duties include email and postal correspondence, handling telephone enquiries, client admission and occupancy records, financial management tasks and basic recruitment administration. You will also be responsible for the front desk, meeting and greeting residents, relatives and visitors with a warm welcome and providing the highest possible standard of customer care. Working with us offers you a superb range of benefits including: Paid breaks Excellent inductions, training and 'on the job' support Friendly team and great support network of internal professionals Real career progression opportunities Reward for you if you recommend others to work for us Annual pay review Additional hours / overtime opportunities to suit your circumstances Choice of hot or cold meals and drinks on duty Free uniforms Contributory pension scheme Background checks at no cost to you About You You are an efficient and competent Administrator or Receptionist with a proven track record in this line of work. You have excellent customer service and communication skills and share our goal of delivering excellence in person centred care. Your literacy and numeracy will be of a high standard, with a good working knowledge of Microsoft Office including Excel spreadsheets. It is essential that you are flexible, approachable, well organised, with the skill to prioritise and take appropriate action. You'll enjoy being busy and 'multi-tasking' on a daily basis. Your personality and values will ideally match our own: friendly, kind, individual, reassuring and honest. About Us Colten Care is an expanding family-owned business with 21 beautifully appointed care homes across Dorset, Hampshire, Wiltshire and West Sussex. Our established services are all rated as 'Good' or 'Outstanding' with the Care Quality Commission (CQC) and we provide residential, general nursing, dementia and short-stay care. We are a prestigious, award-winning healthcare provider that champions the latest approaches to person-centred care. Each of our homes has a distinct character while retaining that all-important sense of 'home.' We play an active role in furthering dementia friendly communities as part of our work. Our aims are simple: to be recognised as both the care home 'provider of choice' and 'employer of choice.'
Job Description Administrator / Receptionist Please note you will be contacted prior to the closing date, interviews will be ongoing and we may close this vacancy early . Based at St Catherines View, Winchester SO22 4BL Working an average of 33 hours per week on a two-week rolling rota: Week 1 - Tuesday: 9am-6pm, Wednesday: 9am-2pm, Thursday: 9am-1pm, Saturday & Sunday: 9am-5pm Week 2 - Monday: 9am-6pm, Wednesday: 9am-2pm, Thursday: 9am-6pm, Friday: 9am-6pm Pay Breakdown: Basic rate: £9.65 per hourplus £1.50 per hour weekend enhancement Enhancements for an NVQ or Diploma Level qualification in Business and Administration are paid as follows: NVQ 2 additional 56p p/h, OR NVQ 3 additional 82p p/h Our Administrators / Receptionists provide a variety of administrative support to our care homes and home managers. You will carry out administration duties in a way that is friendly, efficient, professional and timely. The administration duties include email and postal correspondence, handling telephone enquiries, client admission and occupancy records, financial management tasks and basic recruitment administration. You will also be responsible for the front desk, meeting and greeting residents, relatives and visitors with a warm welcome and providing the highest possible standard of customer care. Working with us offers you a superb range of benefits including: Paid breaks Excellent inductions, training and 'on the job' support Friendly team and great support network of internal professionals Real career progression opportunities Reward for you if you recommend others to work for us Annual pay review Additional hours / overtime opportunities to suit your circumstances Choice of hot or cold meals and drinks on duty Free uniforms Contributory pension scheme Background checks at no cost to you About You You are an efficient and competent Administrator or Receptionist with a proven track record in this line of work. You have excellent customer service and communication skills and share our goal of delivering excellence in person centred care. Your literacy and numeracy will be of a high standard, with a good working knowledge of Microsoft Office including Excel spreadsheets. It is essential that you are flexible, approachable, well organised, with the skill to prioritise and take appropriate action. You'll enjoy being busy and 'multi-tasking' on a daily basis. Your personality and values will ideally match our own: friendly, kind, individual, reassuring and honest. About Us Colten Care is an expanding family-owned business with 21 beautifully appointed care homes across Dorset, Hampshire, Wiltshire and West Sussex. Our established services are all rated as 'Good' or 'Outstanding' with the Care Quality Commission (CQC) and we provide residential, general nursing, dementia and short-stay care. We are a prestigious, award-winning healthcare provider that champions the latest approaches to person-centred care. Each of our homes has a distinct character while retaining that all-important sense of 'home.' We play an active role in furthering dementia friendly communities as part of our work. Our aims are simple: to be recognised as both the care home 'provider of choice' and 'employer of choice.'
Apr 01, 2021
Full time
Job Description Administrator / Receptionist Please note you will be contacted prior to the closing date, interviews will be ongoing and we may close this vacancy early . Based at St Catherines View, Winchester SO22 4BL Working an average of 33 hours per week on a two-week rolling rota: Week 1 - Tuesday: 9am-6pm, Wednesday: 9am-2pm, Thursday: 9am-1pm, Saturday & Sunday: 9am-5pm Week 2 - Monday: 9am-6pm, Wednesday: 9am-2pm, Thursday: 9am-6pm, Friday: 9am-6pm Pay Breakdown: Basic rate: £9.65 per hourplus £1.50 per hour weekend enhancement Enhancements for an NVQ or Diploma Level qualification in Business and Administration are paid as follows: NVQ 2 additional 56p p/h, OR NVQ 3 additional 82p p/h Our Administrators / Receptionists provide a variety of administrative support to our care homes and home managers. You will carry out administration duties in a way that is friendly, efficient, professional and timely. The administration duties include email and postal correspondence, handling telephone enquiries, client admission and occupancy records, financial management tasks and basic recruitment administration. You will also be responsible for the front desk, meeting and greeting residents, relatives and visitors with a warm welcome and providing the highest possible standard of customer care. Working with us offers you a superb range of benefits including: Paid breaks Excellent inductions, training and 'on the job' support Friendly team and great support network of internal professionals Real career progression opportunities Reward for you if you recommend others to work for us Annual pay review Additional hours / overtime opportunities to suit your circumstances Choice of hot or cold meals and drinks on duty Free uniforms Contributory pension scheme Background checks at no cost to you About You You are an efficient and competent Administrator or Receptionist with a proven track record in this line of work. You have excellent customer service and communication skills and share our goal of delivering excellence in person centred care. Your literacy and numeracy will be of a high standard, with a good working knowledge of Microsoft Office including Excel spreadsheets. It is essential that you are flexible, approachable, well organised, with the skill to prioritise and take appropriate action. You'll enjoy being busy and 'multi-tasking' on a daily basis. Your personality and values will ideally match our own: friendly, kind, individual, reassuring and honest. About Us Colten Care is an expanding family-owned business with 21 beautifully appointed care homes across Dorset, Hampshire, Wiltshire and West Sussex. Our established services are all rated as 'Good' or 'Outstanding' with the Care Quality Commission (CQC) and we provide residential, general nursing, dementia and short-stay care. We are a prestigious, award-winning healthcare provider that champions the latest approaches to person-centred care. Each of our homes has a distinct character while retaining that all-important sense of 'home.' We play an active role in furthering dementia friendly communities as part of our work. Our aims are simple: to be recognised as both the care home 'provider of choice' and 'employer of choice.'