One Avenue Group
Dawson House, Jewry Street, London, UK
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
May 10, 2022
Full time
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
Property Services Administrator Elogs Location: St Ives - Office Based - Hybrid working available after probation Salary: £23,400 per annum Working hours: 37.5 hours per week - working at least one day per weekend Reporting to: Property Services Team Manager Job Type: Full time About Us Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity. Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape. About the role Our team of Property Services Administrators provide vital customer service & support to over 10,000 properties across the UK through cloud-based software. This role is incredibly varied and will see you dealing with calls and email request from both residential and commercial properties across the UK. Liaising with tenants, landlords, facilities managers and our team of engineers you will utilise your problem-solving ability to provide solutions to these issues quickly all while providing superb levels of customer service! To make sure we provide the best service to our customers our line are open 24 hours a day, 365 days per year. We have a dedicated nights team, so you will be working on a fixed shift pattern, working at least one day per weekend. Shifts are split into Early's and Lates. Week 1 - 07:30 - 15:30 Week 2 - 10:30 - 19:30 Key Duties: Building strong relationships with customers in the field Logging issues and quote requests on the Internal System (providing reassurance & support) Keeping customers informed of progress Dealing with queries & chasing for updates Providing support to colleagues when things get crazy Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life Problem-solving Ensuring Service Centre KPI's are met What you will need: Essential Previous experience in a customer service based environment Excellent communication skills both written and verbal The ability to work in a fast paced, busy environment High levels of attention to detail The ability to think outside of the box to solve problems Calm demeanour when dealing with urgent situations Excellent computer skills including Word and excel Desired Previous office based or contact centre experience Understanding of facilities management Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme Employee assistance programme Life learning - online learning materials Support with professional membership costs INDHS
May 01, 2024
Full time
Property Services Administrator Elogs Location: St Ives - Office Based - Hybrid working available after probation Salary: £23,400 per annum Working hours: 37.5 hours per week - working at least one day per weekend Reporting to: Property Services Team Manager Job Type: Full time About Us Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity. Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape. About the role Our team of Property Services Administrators provide vital customer service & support to over 10,000 properties across the UK through cloud-based software. This role is incredibly varied and will see you dealing with calls and email request from both residential and commercial properties across the UK. Liaising with tenants, landlords, facilities managers and our team of engineers you will utilise your problem-solving ability to provide solutions to these issues quickly all while providing superb levels of customer service! To make sure we provide the best service to our customers our line are open 24 hours a day, 365 days per year. We have a dedicated nights team, so you will be working on a fixed shift pattern, working at least one day per weekend. Shifts are split into Early's and Lates. Week 1 - 07:30 - 15:30 Week 2 - 10:30 - 19:30 Key Duties: Building strong relationships with customers in the field Logging issues and quote requests on the Internal System (providing reassurance & support) Keeping customers informed of progress Dealing with queries & chasing for updates Providing support to colleagues when things get crazy Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life Problem-solving Ensuring Service Centre KPI's are met What you will need: Essential Previous experience in a customer service based environment Excellent communication skills both written and verbal The ability to work in a fast paced, busy environment High levels of attention to detail The ability to think outside of the box to solve problems Calm demeanour when dealing with urgent situations Excellent computer skills including Word and excel Desired Previous office based or contact centre experience Understanding of facilities management Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme Employee assistance programme Life learning - online learning materials Support with professional membership costs INDHS
Main Duties and ResponsibilitiesYou would be responsible for the delivery of an excellent proactive support service toour colleagues in the areas listed below:Contracts/Facilities Management: Primary point of contact for all contracts/ facilities queries (including any issuesthat may arise on occasions outside of office hours). Oversee the cleaning services to ensure meticulous maintenance of premises,liaising with the contractors and building/property managing agents to resolveany issues in a timely manner. Support the Director of HR and Support Services in the preparation of thebudget, monitoring expenditure and general financial administrative dutiessuch as checking orders and invoices. Be the first point of contact for any queries or concerns relating to Health andSafety and ensure compliance to at least minimum standard relating to theHealth and Safety at Work Act; appointing fire wardens/ first aiders,managing fire drill, weekly fire alarm testing, staff awareness training, siteinduction and management of the outsourced Health and Safety contractors Liaise with the managing agent as necessary to resolve any repair andmaintenance issues Escalate the requirement of any maintenance or repair work to the Director ofHR and Support Services if required Maintain security arrangements around the office including managingrelationships with external suppliersMail: Overall responsibility for ensuring that all mail is processed and franked dailyincluding recorded and special deliveries ahead of evening collections (RoyalMail and DX) Maintain the franking machine, being the first point of contact for reportingfaults, maintenance, adding credit and ordering franking supplies Ensure that incoming Royal Mail and DX mail is sorted and delivered each dayin line with firm procedures Liaise with Royal Mail and DX Delivery Services to report any late deliveriesand collections Ensure a prompt internal post-delivery and collection service at designatedtimes throughout the day Undertake external deliveries and collections as necessaryDocument Management/Archives: Overall responsibility for the maintenance of accurate records of all archiveddocuments Ensure documents are issued and returned as requested in accordance withFirm procedures Ensure all employees for whom you are responsible have appropriate trainingand development needs identified and acted upon Undertake regular supervision and management of staff, includingparticipation in recruitment, induction and disciplinary/grievance procedureswhen required. Skills, knowledge and experience Experience working in an Office Management/ Facilities Management role isessential Proven experience in managing contracts and carrying out regular reviews toensure satisfactory performance and value for money Knowledge and experience of health and safety within an office environment Strong experience in managing people with confidence Proficient in using Microsoft Office applications including Outlook, Teams, Wordand Excel Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 01, 2024
Full time
Main Duties and ResponsibilitiesYou would be responsible for the delivery of an excellent proactive support service toour colleagues in the areas listed below:Contracts/Facilities Management: Primary point of contact for all contracts/ facilities queries (including any issuesthat may arise on occasions outside of office hours). Oversee the cleaning services to ensure meticulous maintenance of premises,liaising with the contractors and building/property managing agents to resolveany issues in a timely manner. Support the Director of HR and Support Services in the preparation of thebudget, monitoring expenditure and general financial administrative dutiessuch as checking orders and invoices. Be the first point of contact for any queries or concerns relating to Health andSafety and ensure compliance to at least minimum standard relating to theHealth and Safety at Work Act; appointing fire wardens/ first aiders,managing fire drill, weekly fire alarm testing, staff awareness training, siteinduction and management of the outsourced Health and Safety contractors Liaise with the managing agent as necessary to resolve any repair andmaintenance issues Escalate the requirement of any maintenance or repair work to the Director ofHR and Support Services if required Maintain security arrangements around the office including managingrelationships with external suppliersMail: Overall responsibility for ensuring that all mail is processed and franked dailyincluding recorded and special deliveries ahead of evening collections (RoyalMail and DX) Maintain the franking machine, being the first point of contact for reportingfaults, maintenance, adding credit and ordering franking supplies Ensure that incoming Royal Mail and DX mail is sorted and delivered each dayin line with firm procedures Liaise with Royal Mail and DX Delivery Services to report any late deliveriesand collections Ensure a prompt internal post-delivery and collection service at designatedtimes throughout the day Undertake external deliveries and collections as necessaryDocument Management/Archives: Overall responsibility for the maintenance of accurate records of all archiveddocuments Ensure documents are issued and returned as requested in accordance withFirm procedures Ensure all employees for whom you are responsible have appropriate trainingand development needs identified and acted upon Undertake regular supervision and management of staff, includingparticipation in recruitment, induction and disciplinary/grievance procedureswhen required. Skills, knowledge and experience Experience working in an Office Management/ Facilities Management role isessential Proven experience in managing contracts and carrying out regular reviews toensure satisfactory performance and value for money Knowledge and experience of health and safety within an office environment Strong experience in managing people with confidence Proficient in using Microsoft Office applications including Outlook, Teams, Wordand Excel Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Property Service Administrator - Nights Elogs Location: St Ives, Cambridgeshire - Office Based Salary: £23,400 plus £2,000 shift allowance Job Type: 12 hour shifts, 3 on 3 off About Us Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity. Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape. About the role Our team of Property Services Administrators provide vital customer service & support to over 10,000 properties across the UK through cloud-based software. This role is incredibly varied and will see you dealing with calls and email request from both residential and commercial properties across the UK. Liaising with tenants, landlords, facilities managers, and our team of engineers you will utilise your problem-solving ability to provide solutions to these issues quickly all while providing superb levels of customer service! To make sure we provide the best service to our customers our line are open 24 hours a day, 365 days per year. We have a dedicated nights team, where you will work on a fixed shift pattern of 3 nights on, 3 nights off. Key Duties: Building strong relationships with customers in the field Logging urgent issues on the Internal System (providing reassurance & support) Keeping customers informed of progress. Dealing with queries & chasing for updates Providing support to colleagues when things get busy. Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life. Problem-solving Ensuring Service Centre KPI's are met. What you will need: Essential Previous experience in a customer service based environment. Excellent communication skills both written and verbal. The ability to work in a fast paced, busy environment. High levels of attention to detail. Calm demeanour when dealing with urgent situations. Ability to work a shift pattern rota on a weekly rotation of three nights on then three nights off Desired The ability to think outside of the box to solve problems. Excellent computer skills. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme Employee assistance programme Life learning - online learning materials Support with professional membership costs INDHS
May 01, 2024
Full time
Property Service Administrator - Nights Elogs Location: St Ives, Cambridgeshire - Office Based Salary: £23,400 plus £2,000 shift allowance Job Type: 12 hour shifts, 3 on 3 off About Us Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity. Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape. About the role Our team of Property Services Administrators provide vital customer service & support to over 10,000 properties across the UK through cloud-based software. This role is incredibly varied and will see you dealing with calls and email request from both residential and commercial properties across the UK. Liaising with tenants, landlords, facilities managers, and our team of engineers you will utilise your problem-solving ability to provide solutions to these issues quickly all while providing superb levels of customer service! To make sure we provide the best service to our customers our line are open 24 hours a day, 365 days per year. We have a dedicated nights team, where you will work on a fixed shift pattern of 3 nights on, 3 nights off. Key Duties: Building strong relationships with customers in the field Logging urgent issues on the Internal System (providing reassurance & support) Keeping customers informed of progress. Dealing with queries & chasing for updates Providing support to colleagues when things get busy. Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life. Problem-solving Ensuring Service Centre KPI's are met. What you will need: Essential Previous experience in a customer service based environment. Excellent communication skills both written and verbal. The ability to work in a fast paced, busy environment. High levels of attention to detail. Calm demeanour when dealing with urgent situations. Ability to work a shift pattern rota on a weekly rotation of three nights on then three nights off Desired The ability to think outside of the box to solve problems. Excellent computer skills. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme Employee assistance programme Life learning - online learning materials Support with professional membership costs INDHS
Safer Hand Solutions Ltd
Stoke-on-trent, Staffordshire
Project Manager (Property) Cheadle Up to £38,000 DOE Fulltime; Monday to Friday 8.30am - 5pm Are you passionate about property development, but moreover show a keen interest in ensuring steps are taken along the way to guarantee you're doing your part in the mission to make properties more eco-efficient? Do you have experience in project management, or property development Renewables? I would click apply for full job details
May 01, 2024
Full time
Project Manager (Property) Cheadle Up to £38,000 DOE Fulltime; Monday to Friday 8.30am - 5pm Are you passionate about property development, but moreover show a keen interest in ensuring steps are taken along the way to guarantee you're doing your part in the mission to make properties more eco-efficient? Do you have experience in project management, or property development Renewables? I would click apply for full job details
Lettings Operations Manager Remote - Site visits as and when required Bristol Area Hatched Talent Solutions is supporting Bristols multi award winning lettings agency, KPA Property Management as their Talent Partner during their crucial period of growth. KPA Property Management has doubled in sales and units under management year on year for the past 3 years and due to this success, we are now seeking click apply for full job details
May 01, 2024
Full time
Lettings Operations Manager Remote - Site visits as and when required Bristol Area Hatched Talent Solutions is supporting Bristols multi award winning lettings agency, KPA Property Management as their Talent Partner during their crucial period of growth. KPA Property Management has doubled in sales and units under management year on year for the past 3 years and due to this success, we are now seeking click apply for full job details
Job Title: Assistant Customer Service Supervisor Location: St Albans Starting Salary: £23,500 with the opportunity to progress to £25,979 per annum (pro rata for part-time) Hours: 25.5 hours per week Contract: Permanent Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries. Hertfordshire's libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer. All of which means today's Assistant Customer Service Supervisors need to be passionate about proactively helping people of all ages and from all backgrounds as well as being able to lead from the front working alongside the Library Manager. To support the delivery of the Inspiring Libraries 10-year strategy. You will have the skills and abilities to support the Library Manager to actively supervise the team at St Albans Library, including staff timetabling, training and development. You will also support the Library Manager with statistic and financial data, Health & Safety as well as act as the senior on duty as and when required. You will have the ability to compile, maintain and provide effective returns for monthly statistical information. You will also actively engage with the delivery and promotion of all frontline services in the library and outreach activities as required. We look for people who are friendly, confident, and outgoing. You will have excellent communication and admin skills and you will be passionate about providing great customer care. You will also be confident in leading a team and be able to complete tasks quickly and accurately. Above all, you will be a reliable and flexible team player who is willing and able to engage with the full range of services, activities, and events that libraries offer. Assistant Customer Service Supervisor roles offer successful applicants the opportunity to get involved in a hugely varied range of activities. You will be actively promoting and supporting the use of all our library resources and helping customers to find the information that they need. You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library. In some libraries you will be involved in helping us to deliver services that are unique to that service point. This may include, for example, helping people to complete their UK visa applications for the right to stay in this country or assisting people to use our Creator-Space resources, including 3D printers and virtual reality devices. All our Library Assistant Customer Service Supervisor roles help to make a positive difference to people's lives. Closing Date : 5th May 2024 Interview Date : TBC May 2024 If you do not provide answers to the questions below and upload along with your application, your application will be rejected. How to Apply As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed and asked to answer the 5 key questions which are located at the end of the advert and a template can be found in the 'Available Documents'. 1. Supervision: What experience have you had in balancing an admin role with front line supervision? 2. Teamwork: Please tell us how you have supervised a reliable, flexible and supportive team and how you have worked collaboratively with your line manager to achieve aims and objectives. 3. Administrative Duties: Can you tell us what skills you have which would support maintaining Health & Safety, property and training requirements within the workplace. 4. Organisation: Please tell us how you have organised and prioritised tasks and been methodical, and how you have collated data and returned to timescale. 5. IT Skills: Please tell us about your use of Microsoft Office, the Internet, social media, and devices such as tablets, laptops, and PCs, and how you have helped others use technology. If you do not provide answers to the questions and upload to your application, your application will be rejected.
May 01, 2024
Full time
Job Title: Assistant Customer Service Supervisor Location: St Albans Starting Salary: £23,500 with the opportunity to progress to £25,979 per annum (pro rata for part-time) Hours: 25.5 hours per week Contract: Permanent Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries. Hertfordshire's libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer. All of which means today's Assistant Customer Service Supervisors need to be passionate about proactively helping people of all ages and from all backgrounds as well as being able to lead from the front working alongside the Library Manager. To support the delivery of the Inspiring Libraries 10-year strategy. You will have the skills and abilities to support the Library Manager to actively supervise the team at St Albans Library, including staff timetabling, training and development. You will also support the Library Manager with statistic and financial data, Health & Safety as well as act as the senior on duty as and when required. You will have the ability to compile, maintain and provide effective returns for monthly statistical information. You will also actively engage with the delivery and promotion of all frontline services in the library and outreach activities as required. We look for people who are friendly, confident, and outgoing. You will have excellent communication and admin skills and you will be passionate about providing great customer care. You will also be confident in leading a team and be able to complete tasks quickly and accurately. Above all, you will be a reliable and flexible team player who is willing and able to engage with the full range of services, activities, and events that libraries offer. Assistant Customer Service Supervisor roles offer successful applicants the opportunity to get involved in a hugely varied range of activities. You will be actively promoting and supporting the use of all our library resources and helping customers to find the information that they need. You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library. In some libraries you will be involved in helping us to deliver services that are unique to that service point. This may include, for example, helping people to complete their UK visa applications for the right to stay in this country or assisting people to use our Creator-Space resources, including 3D printers and virtual reality devices. All our Library Assistant Customer Service Supervisor roles help to make a positive difference to people's lives. Closing Date : 5th May 2024 Interview Date : TBC May 2024 If you do not provide answers to the questions below and upload along with your application, your application will be rejected. How to Apply As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed and asked to answer the 5 key questions which are located at the end of the advert and a template can be found in the 'Available Documents'. 1. Supervision: What experience have you had in balancing an admin role with front line supervision? 2. Teamwork: Please tell us how you have supervised a reliable, flexible and supportive team and how you have worked collaboratively with your line manager to achieve aims and objectives. 3. Administrative Duties: Can you tell us what skills you have which would support maintaining Health & Safety, property and training requirements within the workplace. 4. Organisation: Please tell us how you have organised and prioritised tasks and been methodical, and how you have collated data and returned to timescale. 5. IT Skills: Please tell us about your use of Microsoft Office, the Internet, social media, and devices such as tablets, laptops, and PCs, and how you have helped others use technology. If you do not provide answers to the questions and upload to your application, your application will be rejected.
We have an exciting opportunity for a Project Manager to manage multiple projects of works across Empty Homes, Customer Safety, Planned Investment and Maintenance services, ensuring all works are delivered to time, cost and quality. We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity where colleagues are "free to be me". Not only this, but we aim to put our people first by offering hybrid/agile working, a great pension scheme (up to 12% employer contributions!) and many other benefits which show our appreciation for the hard work that everyone puts in here. We each work to our Freebridge Values; Belong, Own It, Think Customer, One Team One Purpose and Be the Change. In line with our five-year strategy, which we are now in the third year of, we are looking to build 750 new homes by 2026! This five-year strategy will drive us towards our long-term ambitions for the next 10-20 years and these first five years will be critical in laying the groundwork, investing in properties and people, hitting new targets and really making a difference. Freebridge Community Housing is the largest provider of housing in West Norfolk, set up in 2006 to receive the transfer of homes from the Borough Council of King's Lynn and West Norfolk. Today, we own and manage around 7,000 homes across West Norfolk, making a difference to thousands of customers within communities across an area of almost 550 square miles. We have an annual turnover of £30m and employ well over 200 people, including our own Property Services team. Over the last 14 years, there have been numerous achievements, not least delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. Requirements Manage a diverse range of projects ensuring they are delivered with the available resources, within the budget and timeline, and the work meets all relevant standards Communicate regularly with customers, before, during and post completion of works, being clear on the details of the works and expected timescales. Work with colleagues in the business to respond to and resolve any customer requests Manage delivery of day to day works to ensure they are carried out in line with required standards, including the Freebridge Home Standard, as well as relevant legislation and compliance requirements Ensure contractors deliver to full specification of works as agreed, identifying and managing contractor performance issues through to resolution Collaborate with colleagues and contractors to support decision making in relation to products and materials required to complete works Knowledge and Experience Knowledge and experience of project management within a housing or construction industry Knowledge and experience of managing contractors Knowledge and experience of managing budgets within a project Ability and willingness to make key operational decisions whilst under the constraints/pressure of tight deadlines and using own initiative with a minimum of management supervision Strong knowledge of Health and Safety whilst on site Strong IT skills with Microsoft Project, Excel etc Benefits £41,699.78 per annum Full time of 37 hours a week, Monday to Friday Hybrid Working Great Pension Scheme Full access to an Employee Assistance Program Customer focused, team working environment Employee discount perks including 100s of high street discounts 25 days holiday + bank holidays (rising to 30 days after 5 years)
May 01, 2024
Full time
We have an exciting opportunity for a Project Manager to manage multiple projects of works across Empty Homes, Customer Safety, Planned Investment and Maintenance services, ensuring all works are delivered to time, cost and quality. We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity where colleagues are "free to be me". Not only this, but we aim to put our people first by offering hybrid/agile working, a great pension scheme (up to 12% employer contributions!) and many other benefits which show our appreciation for the hard work that everyone puts in here. We each work to our Freebridge Values; Belong, Own It, Think Customer, One Team One Purpose and Be the Change. In line with our five-year strategy, which we are now in the third year of, we are looking to build 750 new homes by 2026! This five-year strategy will drive us towards our long-term ambitions for the next 10-20 years and these first five years will be critical in laying the groundwork, investing in properties and people, hitting new targets and really making a difference. Freebridge Community Housing is the largest provider of housing in West Norfolk, set up in 2006 to receive the transfer of homes from the Borough Council of King's Lynn and West Norfolk. Today, we own and manage around 7,000 homes across West Norfolk, making a difference to thousands of customers within communities across an area of almost 550 square miles. We have an annual turnover of £30m and employ well over 200 people, including our own Property Services team. Over the last 14 years, there have been numerous achievements, not least delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. Requirements Manage a diverse range of projects ensuring they are delivered with the available resources, within the budget and timeline, and the work meets all relevant standards Communicate regularly with customers, before, during and post completion of works, being clear on the details of the works and expected timescales. Work with colleagues in the business to respond to and resolve any customer requests Manage delivery of day to day works to ensure they are carried out in line with required standards, including the Freebridge Home Standard, as well as relevant legislation and compliance requirements Ensure contractors deliver to full specification of works as agreed, identifying and managing contractor performance issues through to resolution Collaborate with colleagues and contractors to support decision making in relation to products and materials required to complete works Knowledge and Experience Knowledge and experience of project management within a housing or construction industry Knowledge and experience of managing contractors Knowledge and experience of managing budgets within a project Ability and willingness to make key operational decisions whilst under the constraints/pressure of tight deadlines and using own initiative with a minimum of management supervision Strong knowledge of Health and Safety whilst on site Strong IT skills with Microsoft Project, Excel etc Benefits £41,699.78 per annum Full time of 37 hours a week, Monday to Friday Hybrid Working Great Pension Scheme Full access to an Employee Assistance Program Customer focused, team working environment Employee discount perks including 100s of high street discounts 25 days holiday + bank holidays (rising to 30 days after 5 years)
Company Description Part of the Culina Group, Great Bear is the flexible, agile ambient 3PL alternative. Great Bear is a key player in ambient 3PL with an extensive depot network and some brand new, state of the art facilities. Great Bear is a successful business with ambitious growth aspirations and an opportunity has arisen for a confident and enthusiastic Solutions Development Manager, specialising in transport design to join our entrepreneurial and successful team. Job Description An opportunity has arisen for a dynamic and enthusiastic Solutions Development Manager to join our highly skilled and successful team. Working within the Business Development function, you will principally be responsible for leading the solution design of tender responses, designing and delivering commercially competitive solutions for either warehouse or transport opportunities. The successful candidate will have a commercial awareness of the UK third party logistics sector gained through an operations background. You will possess excellent analytical and IT skills, essential to produce detailed operating cost models and need to be comfortable communicating at Board Level and presenting proposals to customers. An element of travel if required for this position. We are recruiting for two positions: Warehouse Solutions Development Manager Transport Solutions Development Manager Responsibilities: Communicate directly with customers during all stages of the tender process. Analyse customer requirements including tender documents and data. Assess business development opportunities in the context of Great Bear's existing operations and provide executive summaries. Make recommendations regarding the suitability of potential new business. Plan and coordinate project and tender responses. Make recommendations regarding bid scope. Liaise with Regional Operations Directors, operations teams and specialist functions within the business throughout all phases of the tender process. Design warehouse and transport solutions taking into account industry best practice, including: Warehouse processes; layouts; equipment; vehicle routing and shift planning, IT systems; management and admin structures. Develop and execute appropriate models to determine resources (people, equipment, property, IT, transport etc.) to feed into financial models. Manage quotes for sub-contracting any non-core services, which form part of tender scope. Prepare profit and loss budgets in conjunction with finance teams. Provide detailed financial and operational comparisons for alternative solutions highlighting risk. Prepare tender response documentation and presentations. Assist with the development of company marketing materials. Maintain an up to date knowledge of developments in the industry through membership of a professional body (e.g. CILT), attending industry events and training courses. Support the development of other members of the business development team. Support the implementation of new contracts. Qualifications Successful track record working in a logistics solutions design role with commercial accountability. Operational experience advantageous. Ability to lead a team through the tender process and produce high quality results. Leverage support from other departments e.g. IT, operations, HR, facilities management, to ensure appropriate engagement in solutions design and the tender process. Technically proficient using advanced Microsoft Office Excel functionality (macros; pivot tables; data links; lookups; etc.) with the ability to deal with complex data management. Current and in depth understanding of commercial warehouse and transport rates and profit & loss. Confident communicating with Senior Management, Key Stakeholders and customers up to and including Board Level. Experience of automation technologies currently in the market. Ability to use industry-recognised simulation and modelling tools is not essential but may be advantageous e.g. CAD, CLASS, CAST, Paragon etc. Additional Information Competitive salary 25 days holidays plus 8 bank holidays Private Health Care Bonus scheme Car allowance Life assurance Retail discounts This is a fantastic opportunity to join a personable and growing business with plenty of opportunities for development. If you meet the criteria above and enjoy working in a fast paced organisation then click apply now to join our team! JBRP1_UKTJ
May 01, 2024
Full time
Company Description Part of the Culina Group, Great Bear is the flexible, agile ambient 3PL alternative. Great Bear is a key player in ambient 3PL with an extensive depot network and some brand new, state of the art facilities. Great Bear is a successful business with ambitious growth aspirations and an opportunity has arisen for a confident and enthusiastic Solutions Development Manager, specialising in transport design to join our entrepreneurial and successful team. Job Description An opportunity has arisen for a dynamic and enthusiastic Solutions Development Manager to join our highly skilled and successful team. Working within the Business Development function, you will principally be responsible for leading the solution design of tender responses, designing and delivering commercially competitive solutions for either warehouse or transport opportunities. The successful candidate will have a commercial awareness of the UK third party logistics sector gained through an operations background. You will possess excellent analytical and IT skills, essential to produce detailed operating cost models and need to be comfortable communicating at Board Level and presenting proposals to customers. An element of travel if required for this position. We are recruiting for two positions: Warehouse Solutions Development Manager Transport Solutions Development Manager Responsibilities: Communicate directly with customers during all stages of the tender process. Analyse customer requirements including tender documents and data. Assess business development opportunities in the context of Great Bear's existing operations and provide executive summaries. Make recommendations regarding the suitability of potential new business. Plan and coordinate project and tender responses. Make recommendations regarding bid scope. Liaise with Regional Operations Directors, operations teams and specialist functions within the business throughout all phases of the tender process. Design warehouse and transport solutions taking into account industry best practice, including: Warehouse processes; layouts; equipment; vehicle routing and shift planning, IT systems; management and admin structures. Develop and execute appropriate models to determine resources (people, equipment, property, IT, transport etc.) to feed into financial models. Manage quotes for sub-contracting any non-core services, which form part of tender scope. Prepare profit and loss budgets in conjunction with finance teams. Provide detailed financial and operational comparisons for alternative solutions highlighting risk. Prepare tender response documentation and presentations. Assist with the development of company marketing materials. Maintain an up to date knowledge of developments in the industry through membership of a professional body (e.g. CILT), attending industry events and training courses. Support the development of other members of the business development team. Support the implementation of new contracts. Qualifications Successful track record working in a logistics solutions design role with commercial accountability. Operational experience advantageous. Ability to lead a team through the tender process and produce high quality results. Leverage support from other departments e.g. IT, operations, HR, facilities management, to ensure appropriate engagement in solutions design and the tender process. Technically proficient using advanced Microsoft Office Excel functionality (macros; pivot tables; data links; lookups; etc.) with the ability to deal with complex data management. Current and in depth understanding of commercial warehouse and transport rates and profit & loss. Confident communicating with Senior Management, Key Stakeholders and customers up to and including Board Level. Experience of automation technologies currently in the market. Ability to use industry-recognised simulation and modelling tools is not essential but may be advantageous e.g. CAD, CLASS, CAST, Paragon etc. Additional Information Competitive salary 25 days holidays plus 8 bank holidays Private Health Care Bonus scheme Car allowance Life assurance Retail discounts This is a fantastic opportunity to join a personable and growing business with plenty of opportunities for development. If you meet the criteria above and enjoy working in a fast paced organisation then click apply now to join our team! JBRP1_UKTJ
Job Title: Multi Trade Operative Contract Type: Permanent Salary: £37,000 - £38,000 Working Hours: 40 hours per week Working Pattern: Monday - Friday Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Multi Trade Operative The role is to carry out general multi trade works for planned maintenance upgrades, including, but not limited to kitchens and bathrooms. Sites will mainly be occupied by our customers and the locations will be across the organisation's stock. The successful candidate will be provided with a van, fuel card and all PPE. About you We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have experience within the construction sector and a good understanding of legislation in maintenance and property management. Why Riverside? One Housing is part of Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Carrying out general multi trade activities including painting and decorating, tiling, and plastering etc. in accordance with One Direct's specifications. Carrying out routine carpentry and plumbing tasks as required. Completing works in accordance with the current Building Regulations Approved Documents and the Regulatory Reform (Fire Safety) Order 2005. To work flexibly as part of a team to deliver the annual component replacement target. Responsible for carrying out all jobs allocated via One Serve to meet with all necessary system requirements from start through to completion. Responsible for maintaining, replenishing and keeping records of materials issued for van stock on One Serve. Ensuring Health and Safety procedures and processes are followed at all times. Demonstrate excellent customer service standards and a work ethic that avoids complaints. Responsible for carrying out other duties as deemed necessary by your line manager. If these duties are of a greater level of responsibility or skill of those required in the post then full training and appropriate supervision will be provided Ensure that responsibilities for Health and Safety are properly understood and discharged as defined in One Direct's Health & Safety Policy and that Health & Safety concerns are promptly and clearly communicated to the appropriate people. Comply with the Equal Opportunities and Diversity Policy Comply with the data protection act (all employees will not disclose or make use of for their private advantage any information held on record which is not available to the public) To carry out any other reasonable duties as required Person specification Essential Experience within the construction sector. A good understanding of legislation in maintenance and property management. Good standard of education. Good customer service skills. Effective communication skills, both oral and written. Self-motivated, assertive and confident. Desirable Proven track record of problem solving, identifying and resolving issues promptly. Possessing resilience and ready to take responsibility. Housing and/or buildings knowledge. NVQ 2 or NVQ 3 qualifications in painting and decorating, and/or plastering, and /or tiling would be desirable.
May 01, 2024
Full time
Job Title: Multi Trade Operative Contract Type: Permanent Salary: £37,000 - £38,000 Working Hours: 40 hours per week Working Pattern: Monday - Friday Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Multi Trade Operative The role is to carry out general multi trade works for planned maintenance upgrades, including, but not limited to kitchens and bathrooms. Sites will mainly be occupied by our customers and the locations will be across the organisation's stock. The successful candidate will be provided with a van, fuel card and all PPE. About you We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have experience within the construction sector and a good understanding of legislation in maintenance and property management. Why Riverside? One Housing is part of Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Carrying out general multi trade activities including painting and decorating, tiling, and plastering etc. in accordance with One Direct's specifications. Carrying out routine carpentry and plumbing tasks as required. Completing works in accordance with the current Building Regulations Approved Documents and the Regulatory Reform (Fire Safety) Order 2005. To work flexibly as part of a team to deliver the annual component replacement target. Responsible for carrying out all jobs allocated via One Serve to meet with all necessary system requirements from start through to completion. Responsible for maintaining, replenishing and keeping records of materials issued for van stock on One Serve. Ensuring Health and Safety procedures and processes are followed at all times. Demonstrate excellent customer service standards and a work ethic that avoids complaints. Responsible for carrying out other duties as deemed necessary by your line manager. If these duties are of a greater level of responsibility or skill of those required in the post then full training and appropriate supervision will be provided Ensure that responsibilities for Health and Safety are properly understood and discharged as defined in One Direct's Health & Safety Policy and that Health & Safety concerns are promptly and clearly communicated to the appropriate people. Comply with the Equal Opportunities and Diversity Policy Comply with the data protection act (all employees will not disclose or make use of for their private advantage any information held on record which is not available to the public) To carry out any other reasonable duties as required Person specification Essential Experience within the construction sector. A good understanding of legislation in maintenance and property management. Good standard of education. Good customer service skills. Effective communication skills, both oral and written. Self-motivated, assertive and confident. Desirable Proven track record of problem solving, identifying and resolving issues promptly. Possessing resilience and ready to take responsibility. Housing and/or buildings knowledge. NVQ 2 or NVQ 3 qualifications in painting and decorating, and/or plastering, and /or tiling would be desirable.
Executive Compass
Newcastle Upon Tyne, Tyne And Wear
Salary: Starting at £25,000 per annum, increasing to £30,000 after 6-months, currently rising to £45,000 (£35,000 achievable within 18-months), plus performance related bonuses of up to £6,000 p.a. from the outset. Working arrangements As a trainee/graduate bid writer, you will work as part of our team either remotely from home (using a high-spec company PC and up to three flat-screen monitors - all provided and delivered to you) or at our Hoults Yard office in Newcastle Upon Tyne, with hybrid flexible working arrangements always considered. Currently, around half our team of 30 work remotely and half are office-based in Newcastle. Those working at home have frequent and regular interaction with the team including a daily morning meeting and periodic office visits. We offer relocation assistance should you wish take advantage of working and living in the Newcastle area with it many restaurants, sporting facilities, and thriving arts, cultural, and social scene. Further, we provide free parking, access to private healthcare, and our office is handily placed within walking distance of the local Metro train service and the city centre. The role You will receive one-to-one training covering methods for researching specification and preparing storyboards and answer-plans; how to deconstruct questions; persuasive, evidence based writing styles; and advanced writing techniques to develop you into a professional writer. Once qualified, your primary role will be to write persuasive, compelling and detailed responses to tender questions on behalf of our clients, all of whom are organisations submitting bids (proposals) to various buyers. To do so, you will be supported to gather high-quality information from the client, as well as undertaking your own research. Once trained and confident, you will provide end-to-end support, managing the whole process on behalf of the client and guiding them through the process. As an independent bid writing consultancy, we support clients across a diverse range of industries and sectors. We therefore require a candidate who will be able to write compelling, persuasive text across a very wide-ranging field of businesses and functions. As this is a trainee/graduate role, you will not necessarily be expected to have any prior knowledge or experience of the various topics, industries, and sectors relevant to our work, but you must be a skilled and confident writer, with an appropriate vocabulary and an eagerness to learn. We work in a very fast-paced environment and, once fully trained, you will be writing multiple bids concurrently whilst simultaneously managing clients and their expectations. The role therefore requires you to be hardworking with excellent attention to detail, as well as an ability to work independently and manage your own workload, but support is always available via the team of fellow bid writers and managers. Some work outside of typical office hours may occasionally be required. Main duties Main duties for the role include: Creating business-winning written responses that support the client to maximise their likelihood of success Project managing the process from end-to-end on your own initiative, ensuring that submission deadlines are always met Speaking with clients and helping to manage client relationships Helping to maintain bid libraries (records of documentation relevant to each client) In line with your development (typically within six months to two years), opportunities will be made available to incorporate additional duties, such as: Becoming a specialist bid writer in a chosen field; current team members specialise in health and social care, construction, property services and other disciplines Supporting with internal quality assurance checks Offering guidance and assistance to other writers Reviewing successful and unsuccessful submissions, feedback and lessons learned to assist with our continuous improvement Becoming involved in all parts of the business, including strategy, sales, business development and more Skills and experience As this is a graduate/trainee role, prior knowledge and experience of the tender process is not expected. Successful candidates will be enthusiastic, ambitious and committed. Strong IT skills and outstanding writing, editing and verbal communication skills are essential, and you should be educated to degree level or above. While a business-related or English degree may be preferable, candidates with a degree in any discipline which has required them to write to a high quality (e.g. humanities, languages etc.) should feel confident to apply. Members of our team have studied Economics, History, German, Law, English Literature, Engineering, Business Studies, Crime Science, Politics and more, translating their skills and abilities in writing and research to become successful bid writers. Benefits You will become part of a small but vibrant, thriving and supportive team, as well as benefiting from: Salary increases following completion of probation (typically six months) and regular pay reviews in line with progress A generous bonus scheme: when bids win, the resultant revenue is shared with the writers who supported the project, with experienced writers in our team earning on average up to 15% of their annual salary in bonuses Opportunities to undertake paid overtime in line with business need 25 days holiday per annum plus bank holidays (rising to 30 days on completion of qualifying period Birthday holiday day, once passed 6-month probation period Opportunities to progress via training and development (fully funded and time spent in training paid) Opt-in private healthcare and healthcare cash plan (post-probation) Regular socials and annual events such as summer barbecues, Christmas parties 4pm finishes on Fridays.
May 01, 2024
Full time
Salary: Starting at £25,000 per annum, increasing to £30,000 after 6-months, currently rising to £45,000 (£35,000 achievable within 18-months), plus performance related bonuses of up to £6,000 p.a. from the outset. Working arrangements As a trainee/graduate bid writer, you will work as part of our team either remotely from home (using a high-spec company PC and up to three flat-screen monitors - all provided and delivered to you) or at our Hoults Yard office in Newcastle Upon Tyne, with hybrid flexible working arrangements always considered. Currently, around half our team of 30 work remotely and half are office-based in Newcastle. Those working at home have frequent and regular interaction with the team including a daily morning meeting and periodic office visits. We offer relocation assistance should you wish take advantage of working and living in the Newcastle area with it many restaurants, sporting facilities, and thriving arts, cultural, and social scene. Further, we provide free parking, access to private healthcare, and our office is handily placed within walking distance of the local Metro train service and the city centre. The role You will receive one-to-one training covering methods for researching specification and preparing storyboards and answer-plans; how to deconstruct questions; persuasive, evidence based writing styles; and advanced writing techniques to develop you into a professional writer. Once qualified, your primary role will be to write persuasive, compelling and detailed responses to tender questions on behalf of our clients, all of whom are organisations submitting bids (proposals) to various buyers. To do so, you will be supported to gather high-quality information from the client, as well as undertaking your own research. Once trained and confident, you will provide end-to-end support, managing the whole process on behalf of the client and guiding them through the process. As an independent bid writing consultancy, we support clients across a diverse range of industries and sectors. We therefore require a candidate who will be able to write compelling, persuasive text across a very wide-ranging field of businesses and functions. As this is a trainee/graduate role, you will not necessarily be expected to have any prior knowledge or experience of the various topics, industries, and sectors relevant to our work, but you must be a skilled and confident writer, with an appropriate vocabulary and an eagerness to learn. We work in a very fast-paced environment and, once fully trained, you will be writing multiple bids concurrently whilst simultaneously managing clients and their expectations. The role therefore requires you to be hardworking with excellent attention to detail, as well as an ability to work independently and manage your own workload, but support is always available via the team of fellow bid writers and managers. Some work outside of typical office hours may occasionally be required. Main duties Main duties for the role include: Creating business-winning written responses that support the client to maximise their likelihood of success Project managing the process from end-to-end on your own initiative, ensuring that submission deadlines are always met Speaking with clients and helping to manage client relationships Helping to maintain bid libraries (records of documentation relevant to each client) In line with your development (typically within six months to two years), opportunities will be made available to incorporate additional duties, such as: Becoming a specialist bid writer in a chosen field; current team members specialise in health and social care, construction, property services and other disciplines Supporting with internal quality assurance checks Offering guidance and assistance to other writers Reviewing successful and unsuccessful submissions, feedback and lessons learned to assist with our continuous improvement Becoming involved in all parts of the business, including strategy, sales, business development and more Skills and experience As this is a graduate/trainee role, prior knowledge and experience of the tender process is not expected. Successful candidates will be enthusiastic, ambitious and committed. Strong IT skills and outstanding writing, editing and verbal communication skills are essential, and you should be educated to degree level or above. While a business-related or English degree may be preferable, candidates with a degree in any discipline which has required them to write to a high quality (e.g. humanities, languages etc.) should feel confident to apply. Members of our team have studied Economics, History, German, Law, English Literature, Engineering, Business Studies, Crime Science, Politics and more, translating their skills and abilities in writing and research to become successful bid writers. Benefits You will become part of a small but vibrant, thriving and supportive team, as well as benefiting from: Salary increases following completion of probation (typically six months) and regular pay reviews in line with progress A generous bonus scheme: when bids win, the resultant revenue is shared with the writers who supported the project, with experienced writers in our team earning on average up to 15% of their annual salary in bonuses Opportunities to undertake paid overtime in line with business need 25 days holiday per annum plus bank holidays (rising to 30 days on completion of qualifying period Birthday holiday day, once passed 6-month probation period Opportunities to progress via training and development (fully funded and time spent in training paid) Opt-in private healthcare and healthcare cash plan (post-probation) Regular socials and annual events such as summer barbecues, Christmas parties 4pm finishes on Fridays.
Senior Quantity Surveyor Permanent Bournemouth, BH1 To £65k + package Are you a Senior Quantity Surveyor with experience in the water/civils sector? Do you live local to Bournemouth? Would working for a consultancy with an impressive workload as Senior Quantity Surveyor be of interest to you? If you answered YES to the above questions, I have what youre looking for! A Consultancy who is taking the civils sector by storm is looking to recruit a Senior Quantity Surveyor for a brand new contract win based in Bournemouth. This contract is for 10 years worth of work. They are looking for a Senior Quantity Surveyor to help set up the early phases of the scheme alongside the Commercial Manager. Senior Quantity Surveyor applicants must be strong with the NEC form of contract, have experience in the water sector and ideally have worked in both a contractor and consultancy environment. This role would suit a Senior Quantity Surveyor who lives local to Bournemouth, looking to join a busy organisation who offers hybrid working. Please note, this position could also be paid on a day rate basis. About Me: For the last 8 years I have specialised in recruiting within the construction, property, civils and utilities sectors. I strive to provide a first-class service to both the clients and professionals I work closely with in my niche. How Can I Help You? Over the years, I have built a vast network of Hiring Managers within these sectors. With every company I work with, I like to know about the hiring manager, the companys story, the culture and where they want to be in the future. This will allow me to match your skill set and character to the best possible organisations. I am happy to have a chat either over the phone or in person as to how I can help you to take advantage of the current market conditions. If this Senior Quantity Surveyor opportunity is of interest to you, then please get in touch with Andy Cook on . You can also apply directly to this advert. JBRP1_UKTJ
May 01, 2024
Full time
Senior Quantity Surveyor Permanent Bournemouth, BH1 To £65k + package Are you a Senior Quantity Surveyor with experience in the water/civils sector? Do you live local to Bournemouth? Would working for a consultancy with an impressive workload as Senior Quantity Surveyor be of interest to you? If you answered YES to the above questions, I have what youre looking for! A Consultancy who is taking the civils sector by storm is looking to recruit a Senior Quantity Surveyor for a brand new contract win based in Bournemouth. This contract is for 10 years worth of work. They are looking for a Senior Quantity Surveyor to help set up the early phases of the scheme alongside the Commercial Manager. Senior Quantity Surveyor applicants must be strong with the NEC form of contract, have experience in the water sector and ideally have worked in both a contractor and consultancy environment. This role would suit a Senior Quantity Surveyor who lives local to Bournemouth, looking to join a busy organisation who offers hybrid working. Please note, this position could also be paid on a day rate basis. About Me: For the last 8 years I have specialised in recruiting within the construction, property, civils and utilities sectors. I strive to provide a first-class service to both the clients and professionals I work closely with in my niche. How Can I Help You? Over the years, I have built a vast network of Hiring Managers within these sectors. With every company I work with, I like to know about the hiring manager, the companys story, the culture and where they want to be in the future. This will allow me to match your skill set and character to the best possible organisations. I am happy to have a chat either over the phone or in person as to how I can help you to take advantage of the current market conditions. If this Senior Quantity Surveyor opportunity is of interest to you, then please get in touch with Andy Cook on . You can also apply directly to this advert. JBRP1_UKTJ
Pear Recruitment Senior Sales Negotiator Abington Salary - £26,000-£27,000 OTE £42,000 Driver and full license required Car allowance. Our client an award-winning estate agency based in Abington is looking for a Senior Sales Negotiator to join their team. Well respected and established within the area they pride themselves on 5-star reviews and being highly involved with the local community organising charitable events and donations. If you are personable and have an outstanding work ethic with great customer service, this could be the perfect role for you. Please send your CV as soon as possible. Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. About you: A positive, energetic can do approach The ability to thrive in a busy office environment is essential You will need to be able to work under pressure, whilst maintaining attention to detail, be a clear problem solver and have an engaging and charismatic personality The successful candidate will be a professional, smart and articulate individual About the role: Generating new business by contacting and forging relationships with potential buyers and sellers (Prospecting) Meeting and greeting applicants and clients in the office Appraising clients of viewing feedback in accordance with prescribed service standards Reviewing property marketing every fortnight in line with Office Manager. Recommending price changes where relevant Ensuring offers are financially evaluated, put forward, and confirmed in writing. Canvassing Contacting applicants by telephone, email and post, to book viewings of properties and identifying opportunities for Potential Instructions where relevant Ensuring that all applicants initially registered by you are regularly spoken to and a new call-back date set At the end of each day, checking that all viewings are made and confirmed. Ensure clients earlier unavailable are contacted again Accompanying potential buyers to view properties If you are interested in this Senior Sales Negotiator role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client. JBRP1_UKTJ
May 01, 2024
Full time
Pear Recruitment Senior Sales Negotiator Abington Salary - £26,000-£27,000 OTE £42,000 Driver and full license required Car allowance. Our client an award-winning estate agency based in Abington is looking for a Senior Sales Negotiator to join their team. Well respected and established within the area they pride themselves on 5-star reviews and being highly involved with the local community organising charitable events and donations. If you are personable and have an outstanding work ethic with great customer service, this could be the perfect role for you. Please send your CV as soon as possible. Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. About you: A positive, energetic can do approach The ability to thrive in a busy office environment is essential You will need to be able to work under pressure, whilst maintaining attention to detail, be a clear problem solver and have an engaging and charismatic personality The successful candidate will be a professional, smart and articulate individual About the role: Generating new business by contacting and forging relationships with potential buyers and sellers (Prospecting) Meeting and greeting applicants and clients in the office Appraising clients of viewing feedback in accordance with prescribed service standards Reviewing property marketing every fortnight in line with Office Manager. Recommending price changes where relevant Ensuring offers are financially evaluated, put forward, and confirmed in writing. Canvassing Contacting applicants by telephone, email and post, to book viewings of properties and identifying opportunities for Potential Instructions where relevant Ensuring that all applicants initially registered by you are regularly spoken to and a new call-back date set At the end of each day, checking that all viewings are made and confirmed. Ensure clients earlier unavailable are contacted again Accompanying potential buyers to view properties If you are interested in this Senior Sales Negotiator role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client. JBRP1_UKTJ
Job Title: Technical Officer (Disrepair) LondonContract Type: PermanentSalary: £47,905Working Hours: 35 hours per weekWorking Pattern: Monday - Friday, Hybrid Location: Arlington, LondonIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Technical OfficerYou will be responsible for ensuring effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. You will also support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition.About youWe are looking for someone with Thorough understanding of housing condition legislation, including disrepair and FFSSA Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Effective contract management skills. Experience of undertaking site visits including post inspections and identification of building defects. Why Riverside?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
May 01, 2024
Full time
Job Title: Technical Officer (Disrepair) LondonContract Type: PermanentSalary: £47,905Working Hours: 35 hours per weekWorking Pattern: Monday - Friday, Hybrid Location: Arlington, LondonIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Technical OfficerYou will be responsible for ensuring effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. You will also support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition.About youWe are looking for someone with Thorough understanding of housing condition legislation, including disrepair and FFSSA Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Effective contract management skills. Experience of undertaking site visits including post inspections and identification of building defects. Why Riverside?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
Are you an ambitious and authentic leader, looking for an opportunity to develop in a company that s in an enviable position in a structurally growing sector? Then we have room for you! We are Unite Students, a progressive FTSE 100company, and the leading provider of purpose-built student accommodation in the UK. We are looking for talented leaders with great potential and a desire to progress their careers, to join our Customer Operations team as General Managers . Help us build a world-class operation that exceeds the expectations of our customers whilst leading your own team to success. You will report to the Regional General Manager and be accountable for the execution of national and regional strategies for a cluster of properties. You will deliver improved operational, safety, sales, and revenue performance, increase overall profitability, and drive improvements across the end-to-end customer and employee experience. You will be able to Identify, understand, and balance short term and operational demands with the delivery of longer term and strategic priorities for your cluster of properties Identify, understand, and develop novel strategies to deliver against local and organisational priorities Build and lead high performing, engaged and motivated teams with a sense of belonging and community Build a customer focussed, safe, secure, and inclusive culture for all Advocate, communicate and deliver changes in working practices that support local and organisational success Understand, and absorb information from a range of different sources, and use it to make effective business decisions Understand root causes, analyse, and solve complex business issues Adapt your style to inspire, engage, and motivate others in varying situations Build effective and collaborative relationships at all organisational levels We will provide you with: A market competitive salary and benefits package A personalised leadership development programme An opportunity to grow your skills in a supportive and collaborative environment. Working full-time, the General Manager will be on property and available as business needs dictate, in line with our promise to our students of being there when you need us - this will include being part of an appropriate on-call rota alongside your team leaders and managers What You ll Get in Return A discretionary annual bonus so you can share in the company s success 25 days paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service A generous pension scheme - employer contributions between 5% and 11% depending on how much you save Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more! About Unite Students Founded in 1991, Unite Students is a FTSE 100 business and the UK s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas. Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn t just what we do but who we are. People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive. Room for Everyone We re proud to be an employer that embraces individuality , and we re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success , for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us. We are US. As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result. If this position sounds exciting to you, we would love to receive your application! Enter your name and your friends email address and click send. Your Name Email Address
May 01, 2024
Full time
Are you an ambitious and authentic leader, looking for an opportunity to develop in a company that s in an enviable position in a structurally growing sector? Then we have room for you! We are Unite Students, a progressive FTSE 100company, and the leading provider of purpose-built student accommodation in the UK. We are looking for talented leaders with great potential and a desire to progress their careers, to join our Customer Operations team as General Managers . Help us build a world-class operation that exceeds the expectations of our customers whilst leading your own team to success. You will report to the Regional General Manager and be accountable for the execution of national and regional strategies for a cluster of properties. You will deliver improved operational, safety, sales, and revenue performance, increase overall profitability, and drive improvements across the end-to-end customer and employee experience. You will be able to Identify, understand, and balance short term and operational demands with the delivery of longer term and strategic priorities for your cluster of properties Identify, understand, and develop novel strategies to deliver against local and organisational priorities Build and lead high performing, engaged and motivated teams with a sense of belonging and community Build a customer focussed, safe, secure, and inclusive culture for all Advocate, communicate and deliver changes in working practices that support local and organisational success Understand, and absorb information from a range of different sources, and use it to make effective business decisions Understand root causes, analyse, and solve complex business issues Adapt your style to inspire, engage, and motivate others in varying situations Build effective and collaborative relationships at all organisational levels We will provide you with: A market competitive salary and benefits package A personalised leadership development programme An opportunity to grow your skills in a supportive and collaborative environment. Working full-time, the General Manager will be on property and available as business needs dictate, in line with our promise to our students of being there when you need us - this will include being part of an appropriate on-call rota alongside your team leaders and managers What You ll Get in Return A discretionary annual bonus so you can share in the company s success 25 days paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service A generous pension scheme - employer contributions between 5% and 11% depending on how much you save Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more! About Unite Students Founded in 1991, Unite Students is a FTSE 100 business and the UK s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas. Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn t just what we do but who we are. People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive. Room for Everyone We re proud to be an employer that embraces individuality , and we re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success , for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us. We are US. As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result. If this position sounds exciting to you, we would love to receive your application! Enter your name and your friends email address and click send. Your Name Email Address
Job Description Customer Service Advisor (Property Coordinator) Are you looking to start or progress your career in the property the industry?Are you a strong administrator with excellent customer service skills? If so, we want to hear from you! Role - Customer Service Advisor Location - SouthamptonSalary - £23,100Days & Hours - Mon - Fri, 08:45am - 5:30pm (1 hour break) + 1 Sat per month, 9am - 1pm.Employment Type - Full-time, permanent, office-based Connells Group has recently acquired Countrywide securing our place as the UK's largest property services group. Our Property Managers play a pivotal role in ensuring that our customers and clients receive the service they deserve throughout their time with us; so we re on the lookout for those with great communication and relationshipskills and a passion for property! The role of a Customer Service Advisor: You will be fully managing your own portfolio of properties across any of our 60 brands, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. Your duties may include: Managing repairs and maintenance Dealing with tenant arrears Negotiating end of tenancy deposits Complying with gas audits Having a competent lettings legislation knowledge to help and support where necessary - full training is provided Skills and attributes of a Customer Service Advisor: Previous experience in an administrative role - essential Influencing and negotiation skills Professional communication skills Rapport building skills Confidence both conversationally and in writing Excellent decision making capabilities Our tenants, landlords and branch colleagues rely on our property managers as subject matter experts and to act efficiently and calmly when dealing with their properties - Full training, support and guidance will be provided as well as access to an industry tech qualification. What you get in return for a career as a Customer Service Advisor with Countrywide: 23 days annual leave increasing with length of service Pension scheme Full training, support and guidance Excellent career progression opportunities throughout the business Outstanding discounts across retail, entertainment, travel and health Free on-site parking Casual dress Wellness benefits, we are part of the wellness charity - MIND, the fight for mental health Why join us as a Customer Service Advisor? At Countrywide , our passion for property and strong focus on people sets us apart. We don t see buying, selling, renting and letting as processes - for us, they re all about important, life-changing moments. Which is why we empower our people to create exceptional experiences. The size and scale of our business will open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career. Kickstart your career at Countrywide today! CC00413
May 01, 2024
Full time
Job Description Customer Service Advisor (Property Coordinator) Are you looking to start or progress your career in the property the industry?Are you a strong administrator with excellent customer service skills? If so, we want to hear from you! Role - Customer Service Advisor Location - SouthamptonSalary - £23,100Days & Hours - Mon - Fri, 08:45am - 5:30pm (1 hour break) + 1 Sat per month, 9am - 1pm.Employment Type - Full-time, permanent, office-based Connells Group has recently acquired Countrywide securing our place as the UK's largest property services group. Our Property Managers play a pivotal role in ensuring that our customers and clients receive the service they deserve throughout their time with us; so we re on the lookout for those with great communication and relationshipskills and a passion for property! The role of a Customer Service Advisor: You will be fully managing your own portfolio of properties across any of our 60 brands, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. Your duties may include: Managing repairs and maintenance Dealing with tenant arrears Negotiating end of tenancy deposits Complying with gas audits Having a competent lettings legislation knowledge to help and support where necessary - full training is provided Skills and attributes of a Customer Service Advisor: Previous experience in an administrative role - essential Influencing and negotiation skills Professional communication skills Rapport building skills Confidence both conversationally and in writing Excellent decision making capabilities Our tenants, landlords and branch colleagues rely on our property managers as subject matter experts and to act efficiently and calmly when dealing with their properties - Full training, support and guidance will be provided as well as access to an industry tech qualification. What you get in return for a career as a Customer Service Advisor with Countrywide: 23 days annual leave increasing with length of service Pension scheme Full training, support and guidance Excellent career progression opportunities throughout the business Outstanding discounts across retail, entertainment, travel and health Free on-site parking Casual dress Wellness benefits, we are part of the wellness charity - MIND, the fight for mental health Why join us as a Customer Service Advisor? At Countrywide , our passion for property and strong focus on people sets us apart. We don t see buying, selling, renting and letting as processes - for us, they re all about important, life-changing moments. Which is why we empower our people to create exceptional experiences. The size and scale of our business will open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career. Kickstart your career at Countrywide today! CC00413
Lettings Move in Manager London Bridge, SE1 This is a full time role; Monday - Thursday; 8:45am - 6pm, Friday 8:45am -5pm Hybrid working will be available once induction training is completed (3 days office based / 2 days WFH) Basic Salary from £26,000 to £30,000 per annum, depending upon experience PLUS commission Requirements The main responsibility of a Move In Manager is to coordinate the tenants and landlords journey, from point of a tenancy being agreed all the way through to the move in day, so that the process is seamless for both parties. Daily activities will include; Generating and distributing all relevant compliance documentation, monitoring and reviewing its completion to ensure the move in process is completed efficiently and effectively Building relationships and maintaining regular communciation between the tenants, landlords and all other relevant parties Maintaining accurate database records, ensuring all records are correct and up to date and any issues are escalated promptly Processing of rent holding deposits, security deposits, completion funds and issuing of completion statements and invoices Supporting the team with general administration including taking telephone enquiries and responding to emails, collating and distributing reports Skills, experience and behaviours required; Strong written and verbal communication skills Focused on finding the best solution possible for all parties, in a timely manner Able to work independently and also as part of a team, effectively contributing toward departmental projects, targets and wider objectives Resilient and consistent when faced with conflict and driven to resolve challenges positively Structured and organised with strong time management skills High attention to detail Benefits With the Griffin behind us, Stirling Ackroyd Group are committed to putting our people first. We are one team working together to achieve success, we believe in developing all of our colleagues to be the best they can be through structured training and development programmes. Here is just some of what we can offer you: Competitive salary and bonus schemes Award-winning training and skills development, including ARLA Propertymark courses (Propertymark Professional Standards Agency 2023) Employee, family & friend discounts across our property services Retail Discounts Engagement and recognition platform Season ticket loans Cycle to work scheme Technology purchasing scheme Holiday Accumulator Employee Assistance Program Wellbeing Centre Award-winning Employee Referral scheme for bringing in new talent (IHR awards 2023) Award ceremonies, competitions and more!
May 01, 2024
Full time
Lettings Move in Manager London Bridge, SE1 This is a full time role; Monday - Thursday; 8:45am - 6pm, Friday 8:45am -5pm Hybrid working will be available once induction training is completed (3 days office based / 2 days WFH) Basic Salary from £26,000 to £30,000 per annum, depending upon experience PLUS commission Requirements The main responsibility of a Move In Manager is to coordinate the tenants and landlords journey, from point of a tenancy being agreed all the way through to the move in day, so that the process is seamless for both parties. Daily activities will include; Generating and distributing all relevant compliance documentation, monitoring and reviewing its completion to ensure the move in process is completed efficiently and effectively Building relationships and maintaining regular communciation between the tenants, landlords and all other relevant parties Maintaining accurate database records, ensuring all records are correct and up to date and any issues are escalated promptly Processing of rent holding deposits, security deposits, completion funds and issuing of completion statements and invoices Supporting the team with general administration including taking telephone enquiries and responding to emails, collating and distributing reports Skills, experience and behaviours required; Strong written and verbal communication skills Focused on finding the best solution possible for all parties, in a timely manner Able to work independently and also as part of a team, effectively contributing toward departmental projects, targets and wider objectives Resilient and consistent when faced with conflict and driven to resolve challenges positively Structured and organised with strong time management skills High attention to detail Benefits With the Griffin behind us, Stirling Ackroyd Group are committed to putting our people first. We are one team working together to achieve success, we believe in developing all of our colleagues to be the best they can be through structured training and development programmes. Here is just some of what we can offer you: Competitive salary and bonus schemes Award-winning training and skills development, including ARLA Propertymark courses (Propertymark Professional Standards Agency 2023) Employee, family & friend discounts across our property services Retail Discounts Engagement and recognition platform Season ticket loans Cycle to work scheme Technology purchasing scheme Holiday Accumulator Employee Assistance Program Wellbeing Centre Award-winning Employee Referral scheme for bringing in new talent (IHR awards 2023) Award ceremonies, competitions and more!
Are you looking for an exciting new career opportunity where we invest in you and your professional development? Do you actually want to enjoy what you do and have the option of working from home and from the office? We are looking for an Administrator to join our small, friendly team in Hythe, Southampton. This is an exciting career opportunity for somebody with real enthusiasm and tenacity to learn and progress with a successful company. The job will include Liaising with residents and contractors to arrange and book in repairs. Assisting and reporting to the Property Manager in their day to day duties. Logging these repairs on our maintenance system. Taking telephone calls and responding to residents questions. Taking payments over the phone. Creating reports from various systems. We are a bespoke Property Management Company that manages residential apartment blocks with offices in Hythe, Southampton and London. We are very hands on and are committed to providing the very best in pro-active residential property management, focusing on high quality customer service and professionalism. Our employees are at the forefront of our business and we value them highly. We will focus on your professional development so full training will be given to the successful candidate. We offer private health care to all of our employees after two years of service as well as the option of joining a pension scheme. We also love to celebrate our successes so we attend award evenings, experience days and the highly anticipated Christmas party. The successful candidate would ideally be A-level educated and have a good standard of English, Maths and IT skills. It is important that you are organised and able to work well under pressure when dealing with a fairly constant level of telephone calls and emails. Your Property Manager who you will be reporting to is part of our London team, so you will be liaising with them on a daily basis, either over the phone or using Microsoft Teams. You need to be passionate, numerate, IT literate and have the ability to multi-task. Previous experience in the property industry is preferable, but is not a necessity. Full training will be provided. Core hours are Monday to Friday, 9:00am to 5:30pm.
May 01, 2024
Full time
Are you looking for an exciting new career opportunity where we invest in you and your professional development? Do you actually want to enjoy what you do and have the option of working from home and from the office? We are looking for an Administrator to join our small, friendly team in Hythe, Southampton. This is an exciting career opportunity for somebody with real enthusiasm and tenacity to learn and progress with a successful company. The job will include Liaising with residents and contractors to arrange and book in repairs. Assisting and reporting to the Property Manager in their day to day duties. Logging these repairs on our maintenance system. Taking telephone calls and responding to residents questions. Taking payments over the phone. Creating reports from various systems. We are a bespoke Property Management Company that manages residential apartment blocks with offices in Hythe, Southampton and London. We are very hands on and are committed to providing the very best in pro-active residential property management, focusing on high quality customer service and professionalism. Our employees are at the forefront of our business and we value them highly. We will focus on your professional development so full training will be given to the successful candidate. We offer private health care to all of our employees after two years of service as well as the option of joining a pension scheme. We also love to celebrate our successes so we attend award evenings, experience days and the highly anticipated Christmas party. The successful candidate would ideally be A-level educated and have a good standard of English, Maths and IT skills. It is important that you are organised and able to work well under pressure when dealing with a fairly constant level of telephone calls and emails. Your Property Manager who you will be reporting to is part of our London team, so you will be liaising with them on a daily basis, either over the phone or using Microsoft Teams. You need to be passionate, numerate, IT literate and have the ability to multi-task. Previous experience in the property industry is preferable, but is not a necessity. Full training will be provided. Core hours are Monday to Friday, 9:00am to 5:30pm.
A client of mine based in the Northwest is looking to appoint an Asset Manager to conduct a review of the Operational Property Portfolio. The role has come about due to a permanent MoS leaving. They are potentially looking for an individual to conduct Asset Valuations (IFRS 16) - so this would be advantageous. The ideal candidate will have a Local Authority background and experience of reviewing a click apply for full job details
May 01, 2024
Seasonal
A client of mine based in the Northwest is looking to appoint an Asset Manager to conduct a review of the Operational Property Portfolio. The role has come about due to a permanent MoS leaving. They are potentially looking for an individual to conduct Asset Valuations (IFRS 16) - so this would be advantageous. The ideal candidate will have a Local Authority background and experience of reviewing a click apply for full job details
Office Manager/Estates Administrator My client is currently seeking an Officer Manager/Administrator to join the team at a prestigious residential development based in Basingstoke. In this role you will be providing operational support and procedural rigor. The successful candidate would support and report to the Estate Director. Main Duties: Operational support to the Estate Director, managing the inhouse maintenance workload and priorities, reviewing invoices, taking delivery of furniture, etc. answering the office phone. Ensuring rents are paid on time, advising the Estate Director of debtors. Producing reports detailing when leases are due to expire and when rent reviews are coming up. Ensuring that the properties are compliant e.g. organizing contractors to carry out gas safety checks, EICRs etc. Organizing for contractors to attend to tenanted properties to carry out repairs and maintenance. Overseeing the inspection, maintenance and care (both operationally and to any degree required by regulation) of key infrastructure, i.e. solar panels, the estate-wide waterpipe and sewage system, and the biomass boiler at the development. Project managing significant on-estate projects, such as repairs to facilities, roads, tracks and car-parks and new construction work (including within the property portfolio, and the development itself). Striving for professional excellence and - above all - health and safety amongst the wider team, including by advocating best practice, and where relevant arranging training and certification. Providing PA support to the Estate Director. Person Specification: Previous experience in High End Residential Property Management for a minimum of 2 years (or other relevant experience) Excellent verbal and written communication skills. Strategic thinking to anticipate and mitigate potential challenges.
May 01, 2024
Full time
Office Manager/Estates Administrator My client is currently seeking an Officer Manager/Administrator to join the team at a prestigious residential development based in Basingstoke. In this role you will be providing operational support and procedural rigor. The successful candidate would support and report to the Estate Director. Main Duties: Operational support to the Estate Director, managing the inhouse maintenance workload and priorities, reviewing invoices, taking delivery of furniture, etc. answering the office phone. Ensuring rents are paid on time, advising the Estate Director of debtors. Producing reports detailing when leases are due to expire and when rent reviews are coming up. Ensuring that the properties are compliant e.g. organizing contractors to carry out gas safety checks, EICRs etc. Organizing for contractors to attend to tenanted properties to carry out repairs and maintenance. Overseeing the inspection, maintenance and care (both operationally and to any degree required by regulation) of key infrastructure, i.e. solar panels, the estate-wide waterpipe and sewage system, and the biomass boiler at the development. Project managing significant on-estate projects, such as repairs to facilities, roads, tracks and car-parks and new construction work (including within the property portfolio, and the development itself). Striving for professional excellence and - above all - health and safety amongst the wider team, including by advocating best practice, and where relevant arranging training and certification. Providing PA support to the Estate Director. Person Specification: Previous experience in High End Residential Property Management for a minimum of 2 years (or other relevant experience) Excellent verbal and written communication skills. Strategic thinking to anticipate and mitigate potential challenges.