Town & Country Housing Group
Tunbridge Wells, Kent
Role Summary Provide efficient support and administration to the Customer Experience Team to ensure the business area is delivered effectively, with a particular focus on supporting the resident engagement and community investment functions. The role reports to the Resident Engagement Manager but will also provide regular support to the Community Investment Manager and the AD of Customer Experience, as well as occasional support to the wider team. The role can be based in Epsom, Tunbridge Wells or East Kent. Salary: 28,729 Hours of work: 35 Contract: Permanent Probation Period: 6 Months Notice Period: 1 Month Who are we? Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working. What will you be doing? Role Specific Responsibilities Facilitating resident engagement and community events and projects. Supporting the team and the wider business, including through the effective use of existing resident data and insight, together with ongoing consultation, to support community initiatives and resident engagement projects which in turn support the delivery of key strategies including the Resident Engagement and Community Investment strategies. Design and build high quality GDPR compliant surveys to gather feedback from residents on a range of service areas and attend and support focus groups and other virtual and in-person events to gather wider feedback from residents. Arranging meetings , including the regular customer experience team meetings, producing, and circulating agenda, reports, minutes, and action points promptly. Using a range of software packages including Microsoft Office. Dealing with routine enquires from residents, colleagues and contractors and ensuring that electronic file notes are completed and passed on to the relevant colleague. Data inputting and interrogation, and mail merges. Use our finance system to ensure the proper financial administration of projects and activities, including raising and coding of purchase orders and invoices, providing them to contractors and acknowledging receipt of goods and services as directed by the Customer Experience team managers. Collate and record company credit card receipts to facilitate prompt reconciliation of expenditure. To assist the managers in monitoring budget expenditure to ensure project costs are contained within approved budgets. Assist with general telephone enquiries from customers and colleagues related to customer experience team queries, ensuring a prompt informed response to queries. To provide support to ensure that relevant records, monitoring information and project expenditure adhere to funding requirements for externally funded projects. Contribute to and champion our digital strategy by supporting digital engagement with our customers and promoting every opportunity to become digitally included. Support the team in conducting project appraisals for agreed community investment and resident engagement projects. Appraisals should demonstrate measurable outcomes that show clear outputs and outcomes and how the project is benefiting TCH residents/communities and responding to identified social needs. Support the monitoring, review, and evaluation of service level agreements with third party project providers and lead on the evaluation of those projects. Any other administrative functions as required including to cover for other administrators/coordinators in the wider team as required due to leave or absence. Projects may include occasional work in the community and direct on-site liaison with partners, residents and colleagues during project development, delivery, and appraisal. Occasional out of office hours working may be required. General To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To participate in training, attend other meetings, and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the Group. Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. Maintain awareness of budget requirements and value for money while delivering your role. Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. You will be expected to travel to our other sites for meetings, training etc as reasonably required by your line manager. This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. About You Education & Qualifications Maths and English GCSEs or equivalent skills/experience. Level 2 Housing/Administration qualification or commitment to study towards (Desirable). Key Skills & Competencies Working in a customer facing environment with demonstrable customer care skills. Experience of working in Housing, Resident Engagement or Community Investment (Desirable). Processing and recording information accurately in a clear and concise way. Ability to store and retrieve data and competent use of Microsoft Office. Use of SharePoint and specialist housing systems e.g. Genero (Desirable). Understanding and sensitivity to confidentiality and data protection. Behaviours Commitment to Customer Care - The desire to address the needs of customers in a way that shows commitment to excellent customer service. Communication - Able to communicate effectively, clearly, and sensitively, verbally and in writing with people having a broad range of roles and capabilities. Analytical Skills and Business Awareness - Able to analyse information and data logically and reaches sound conclusions. Understand the business environment of TCH. Relationship Management - The ability to interact and build productive relationships internally and externally. Resilience - Demonstrates resilience in pressured and stressful situations. Self-Management - The ability to organise and prioritise work, meet deadlines, work under pressure, and handle several tasks simultaneously and accurately. Personal commitment to TCH corporate values and objectives and culture of continuous service improvement. Change - The flexibility to adapt to changing workload demands and new organisational challenges. Why Choose Us Contributory pension scheme 4% to 10% matched contributions Hybrid working Free onsite car parking Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Social events, including lunchtime walking, rounders, festive Fridays Travel loan External Applications Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications. Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer. Key dates Applications Close: Wednesday, 1 May 2024 Interview Date: Wednesday, 8 May 2024
May 01, 2024
Full time
Role Summary Provide efficient support and administration to the Customer Experience Team to ensure the business area is delivered effectively, with a particular focus on supporting the resident engagement and community investment functions. The role reports to the Resident Engagement Manager but will also provide regular support to the Community Investment Manager and the AD of Customer Experience, as well as occasional support to the wider team. The role can be based in Epsom, Tunbridge Wells or East Kent. Salary: 28,729 Hours of work: 35 Contract: Permanent Probation Period: 6 Months Notice Period: 1 Month Who are we? Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working. What will you be doing? Role Specific Responsibilities Facilitating resident engagement and community events and projects. Supporting the team and the wider business, including through the effective use of existing resident data and insight, together with ongoing consultation, to support community initiatives and resident engagement projects which in turn support the delivery of key strategies including the Resident Engagement and Community Investment strategies. Design and build high quality GDPR compliant surveys to gather feedback from residents on a range of service areas and attend and support focus groups and other virtual and in-person events to gather wider feedback from residents. Arranging meetings , including the regular customer experience team meetings, producing, and circulating agenda, reports, minutes, and action points promptly. Using a range of software packages including Microsoft Office. Dealing with routine enquires from residents, colleagues and contractors and ensuring that electronic file notes are completed and passed on to the relevant colleague. Data inputting and interrogation, and mail merges. Use our finance system to ensure the proper financial administration of projects and activities, including raising and coding of purchase orders and invoices, providing them to contractors and acknowledging receipt of goods and services as directed by the Customer Experience team managers. Collate and record company credit card receipts to facilitate prompt reconciliation of expenditure. To assist the managers in monitoring budget expenditure to ensure project costs are contained within approved budgets. Assist with general telephone enquiries from customers and colleagues related to customer experience team queries, ensuring a prompt informed response to queries. To provide support to ensure that relevant records, monitoring information and project expenditure adhere to funding requirements for externally funded projects. Contribute to and champion our digital strategy by supporting digital engagement with our customers and promoting every opportunity to become digitally included. Support the team in conducting project appraisals for agreed community investment and resident engagement projects. Appraisals should demonstrate measurable outcomes that show clear outputs and outcomes and how the project is benefiting TCH residents/communities and responding to identified social needs. Support the monitoring, review, and evaluation of service level agreements with third party project providers and lead on the evaluation of those projects. Any other administrative functions as required including to cover for other administrators/coordinators in the wider team as required due to leave or absence. Projects may include occasional work in the community and direct on-site liaison with partners, residents and colleagues during project development, delivery, and appraisal. Occasional out of office hours working may be required. General To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To participate in training, attend other meetings, and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the Group. Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. Maintain awareness of budget requirements and value for money while delivering your role. Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. You will be expected to travel to our other sites for meetings, training etc as reasonably required by your line manager. This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. About You Education & Qualifications Maths and English GCSEs or equivalent skills/experience. Level 2 Housing/Administration qualification or commitment to study towards (Desirable). Key Skills & Competencies Working in a customer facing environment with demonstrable customer care skills. Experience of working in Housing, Resident Engagement or Community Investment (Desirable). Processing and recording information accurately in a clear and concise way. Ability to store and retrieve data and competent use of Microsoft Office. Use of SharePoint and specialist housing systems e.g. Genero (Desirable). Understanding and sensitivity to confidentiality and data protection. Behaviours Commitment to Customer Care - The desire to address the needs of customers in a way that shows commitment to excellent customer service. Communication - Able to communicate effectively, clearly, and sensitively, verbally and in writing with people having a broad range of roles and capabilities. Analytical Skills and Business Awareness - Able to analyse information and data logically and reaches sound conclusions. Understand the business environment of TCH. Relationship Management - The ability to interact and build productive relationships internally and externally. Resilience - Demonstrates resilience in pressured and stressful situations. Self-Management - The ability to organise and prioritise work, meet deadlines, work under pressure, and handle several tasks simultaneously and accurately. Personal commitment to TCH corporate values and objectives and culture of continuous service improvement. Change - The flexibility to adapt to changing workload demands and new organisational challenges. Why Choose Us Contributory pension scheme 4% to 10% matched contributions Hybrid working Free onsite car parking Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Social events, including lunchtime walking, rounders, festive Fridays Travel loan External Applications Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications. Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer. Key dates Applications Close: Wednesday, 1 May 2024 Interview Date: Wednesday, 8 May 2024
We are seeking a capable individual to take on a multifaceted role within our business, focusing on streamlining operations, particularly in areas like stock control, purchasing, supplier management, and coordination between different departments. Job Title: Operations Coordinator Location: Wellingborough Salary: 26,000 - 28,000 (negotiable based on experience Key Responsibilities: - MRP Management: Utilise Flowlens Software and Sage for effective Material Requirements Planning (MRP) to optimise inventory levels and streamline procurement processes. - Stock Control - Implement robust systems for stock control, ensuring accuracy and efficiency in inventory management. Work closely with the stores team to maintain optimal stock levels. - Purchasing: Issue purchase orders to suppliers, negotiate prices of components, and manage the procurement process from order placement to delivery. Handle proforma invoices and liaise with the accounts department as necessary. - Supplier Management: Set up and vet suppliers, verifying credentials and negotiating terms to ensure quality and reliability of the supply chain. - Sales Support: Collaborate with the sales team to set up sales orders and provide necessary support for order fulfillment. Coordinate with engineering planning to ensure timely delivery of products and services. - Engineering Coordination:Work closely with the engineering team to generate accurate parts lists and ensure timely procurement of required components. Facilitate seamless communication between the Wellingborough and Kettering branches to support uninterrupted production processes. - Budget Management: Monitor expenses related to purchasing and operations, ensuring adherence to budgetary constraints. Provide regular reports to directors on project progress and financial performance. Requirements: - Proven experience in Material Requirements Planning (MRP) using Flowlens Software and Sage. - Strong organisational and multitasking abilities, with a keen attention to detail. - Excellent communication and negotiation skills for effective supplier management. - Ability to work collaboratively across different departments and locations. - Proficiency in Microsoft Office Suite, particularly Excel, for data analysis and reporting. Benefits: - Competitive salary and opportunities for career advancement. - Dynamic and supportive work environment. - Training and development opportunities to enhance skills and knowledge. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 01, 2024
Full time
We are seeking a capable individual to take on a multifaceted role within our business, focusing on streamlining operations, particularly in areas like stock control, purchasing, supplier management, and coordination between different departments. Job Title: Operations Coordinator Location: Wellingborough Salary: 26,000 - 28,000 (negotiable based on experience Key Responsibilities: - MRP Management: Utilise Flowlens Software and Sage for effective Material Requirements Planning (MRP) to optimise inventory levels and streamline procurement processes. - Stock Control - Implement robust systems for stock control, ensuring accuracy and efficiency in inventory management. Work closely with the stores team to maintain optimal stock levels. - Purchasing: Issue purchase orders to suppliers, negotiate prices of components, and manage the procurement process from order placement to delivery. Handle proforma invoices and liaise with the accounts department as necessary. - Supplier Management: Set up and vet suppliers, verifying credentials and negotiating terms to ensure quality and reliability of the supply chain. - Sales Support: Collaborate with the sales team to set up sales orders and provide necessary support for order fulfillment. Coordinate with engineering planning to ensure timely delivery of products and services. - Engineering Coordination:Work closely with the engineering team to generate accurate parts lists and ensure timely procurement of required components. Facilitate seamless communication between the Wellingborough and Kettering branches to support uninterrupted production processes. - Budget Management: Monitor expenses related to purchasing and operations, ensuring adherence to budgetary constraints. Provide regular reports to directors on project progress and financial performance. Requirements: - Proven experience in Material Requirements Planning (MRP) using Flowlens Software and Sage. - Strong organisational and multitasking abilities, with a keen attention to detail. - Excellent communication and negotiation skills for effective supplier management. - Ability to work collaboratively across different departments and locations. - Proficiency in Microsoft Office Suite, particularly Excel, for data analysis and reporting. Benefits: - Competitive salary and opportunities for career advancement. - Dynamic and supportive work environment. - Training and development opportunities to enhance skills and knowledge. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Head Hunted Recruitment are working exclusively with an award winning business who are one of the largest in their sector and boasting a strong market presence, the company are in the process of hiring an experienced Senior Trade and Wholesale Sales Coordinator to join their Business Administration team. As Senior Trade and Wholesale Sales Coordinator you will be the proactive office-based contact for the UK Sales Managers become the go-to centre of information and actions problem solve and drive business. In House point of contact for Trade and Wholesale business for customers colleagues and stakeholders. Manage the business CRM database system. Manage the mobile showroom and static showroom bookings and merchandising appointments. Provide sales analysis and support area and customer level. The Senior Trade and Wholesale Sales Coordinator will be required to regularly attend site visits to customers, wholesalers, trade shows in supporting sales and merchandising. Senior Trade and Wholesale Sales Coordinator Specific Job Responsibilities: Engage with Management weekly with a report of activity and issues and set a plan for the forthcoming week. Manage and report on Mobile and static showroom bookings individually and analyse this will include original work in creating bookings. Prior to those meetings provide analysis and obtain post meetings notes in detail and with action points follow up all to conclusion. Training will be a key requirement for the role to be successful plot and demand all personal needs and report on plan and requirement weekly. Take all sales calls incoming and proactively deal with issues handing on issues to relevant teams and coordinating responses. Ensure sales team is equipped with all available information and marketing materials to maximise performance level. Liaise with warehouse and dispatch teams to ensure effect communication and all deliveries are made on time and in full. Track Out of /In Stock and communicate with colleagues and stakeholders. Co-ordinate and plan Agents bi-annual sales meetings. Key Stockist maintain correct lists of KS levels and monitor activities and support sales activity into these customers. Attend customer showroom meetings (In House Wholesale and Nationals) and record minutes, distribute action points and oversee actions to completion. Clare to support development. Assist with all merchandising requirement and communicate to all internal staff and Agents participate in delivery of merchandising (will require travel out of office and region) CRM: To be a Super User of CRM system and be involved in the new ERP implementation Maintain and update database Ensure CRM company contacts and records are kept up to date Update customer activity/meeting notes Use CRM to ensure information is available and coordinated Senior Trade and Wholesale Sales Coordinator General Tasks: To undertake any other reasonably requested task not directly referred to in the job description Work with and support other departments be proactive in engagement and support their requirements Observe all Company Health and Safety requirements. Senior Trade and Wholesale Sales Coordinator Relevant Skills and Experience: Essentials: Ability to create, run and analyse reports Strong administrative and management skills Knowledge and use of Microsoft Office (In particular Excel Outlook Powerpoint) Ability to learn systems readily Phocas Pixsell Business Central Attention to detail and ability to work under pressure Strong communication skills, ability to communicate confidently and effectively at all levels, both written and verbal, face to face and telephone calling Ability to plan and organise workload to meet tight deadlines Innovative and self-motivated Ability to confidently engage with all levels of personnel internally and externally This is an office based position and comes with an excellent salary of £30K per annum DOE. Head Hunted Recruitment Services Ltd and associated clients are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best at all times.
May 01, 2024
Full time
Head Hunted Recruitment are working exclusively with an award winning business who are one of the largest in their sector and boasting a strong market presence, the company are in the process of hiring an experienced Senior Trade and Wholesale Sales Coordinator to join their Business Administration team. As Senior Trade and Wholesale Sales Coordinator you will be the proactive office-based contact for the UK Sales Managers become the go-to centre of information and actions problem solve and drive business. In House point of contact for Trade and Wholesale business for customers colleagues and stakeholders. Manage the business CRM database system. Manage the mobile showroom and static showroom bookings and merchandising appointments. Provide sales analysis and support area and customer level. The Senior Trade and Wholesale Sales Coordinator will be required to regularly attend site visits to customers, wholesalers, trade shows in supporting sales and merchandising. Senior Trade and Wholesale Sales Coordinator Specific Job Responsibilities: Engage with Management weekly with a report of activity and issues and set a plan for the forthcoming week. Manage and report on Mobile and static showroom bookings individually and analyse this will include original work in creating bookings. Prior to those meetings provide analysis and obtain post meetings notes in detail and with action points follow up all to conclusion. Training will be a key requirement for the role to be successful plot and demand all personal needs and report on plan and requirement weekly. Take all sales calls incoming and proactively deal with issues handing on issues to relevant teams and coordinating responses. Ensure sales team is equipped with all available information and marketing materials to maximise performance level. Liaise with warehouse and dispatch teams to ensure effect communication and all deliveries are made on time and in full. Track Out of /In Stock and communicate with colleagues and stakeholders. Co-ordinate and plan Agents bi-annual sales meetings. Key Stockist maintain correct lists of KS levels and monitor activities and support sales activity into these customers. Attend customer showroom meetings (In House Wholesale and Nationals) and record minutes, distribute action points and oversee actions to completion. Clare to support development. Assist with all merchandising requirement and communicate to all internal staff and Agents participate in delivery of merchandising (will require travel out of office and region) CRM: To be a Super User of CRM system and be involved in the new ERP implementation Maintain and update database Ensure CRM company contacts and records are kept up to date Update customer activity/meeting notes Use CRM to ensure information is available and coordinated Senior Trade and Wholesale Sales Coordinator General Tasks: To undertake any other reasonably requested task not directly referred to in the job description Work with and support other departments be proactive in engagement and support their requirements Observe all Company Health and Safety requirements. Senior Trade and Wholesale Sales Coordinator Relevant Skills and Experience: Essentials: Ability to create, run and analyse reports Strong administrative and management skills Knowledge and use of Microsoft Office (In particular Excel Outlook Powerpoint) Ability to learn systems readily Phocas Pixsell Business Central Attention to detail and ability to work under pressure Strong communication skills, ability to communicate confidently and effectively at all levels, both written and verbal, face to face and telephone calling Ability to plan and organise workload to meet tight deadlines Innovative and self-motivated Ability to confidently engage with all levels of personnel internally and externally This is an office based position and comes with an excellent salary of £30K per annum DOE. Head Hunted Recruitment Services Ltd and associated clients are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best at all times.
IT Project Coordinator London £35,000 + excellent benefits and career progression Overview: An exciting opportunity has arisen with a global Infrastructure and Solutions provider in London for a IT Project Coordinator. You will be responsible for overseeing and coordinating multiple IT projects simultaneously, ensuring that engineering resources are allocated effectively to meet project timelines and objectives. You will collaborate closely with different teams to drive IT projects forward. Role & Responsibilities: Coordinate and manage multiple IT projects simultaneously, from initiation to completion, including updating tickets and ensuring timely resolution of issues. Work closely with service owners and engineering teams to define project scope, goals, and deliverables. Allocate engineering resources efficiently to meet project timelines and objectives. Track project progress and communicate updates to stakeholders regularly. Identify and mitigate risks and issues that may impact project delivery. Collaborate with cross-functional teams to ensure alignment with project requirements and business objectives. Act as the conduit between the customers, engineers and other stakeholders. Evaluate project performance and implement process improvements to enhance efficiency and effectiveness. Stay current with industry trends and best practices in project management and IT coordination. Ensure Asset registers and other internal documentation is up to date, current and relevant. Skills and experience: Passion for IT and technology, demonstrated through enthusiasm for staying updated on industry trends and technologies. Experience in IT project coordination or management, preferably in a fast-paced environment. General understanding of troubleshooting IT systems and understanding of how to provide deskside support. Strong organisational and time management skills, with the ability to prioritise tasks effectively. Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams. Knowledge of IT infrastructure, systems, and technologies. Ability to analyse data and make informed decisions to drive project success. Flexibility and adaptability to navigate changing priorities and deadlines. Problem-solving skills with a proactive approach to addressing challenges. Certifications in project management is a plus.
May 01, 2024
Full time
IT Project Coordinator London £35,000 + excellent benefits and career progression Overview: An exciting opportunity has arisen with a global Infrastructure and Solutions provider in London for a IT Project Coordinator. You will be responsible for overseeing and coordinating multiple IT projects simultaneously, ensuring that engineering resources are allocated effectively to meet project timelines and objectives. You will collaborate closely with different teams to drive IT projects forward. Role & Responsibilities: Coordinate and manage multiple IT projects simultaneously, from initiation to completion, including updating tickets and ensuring timely resolution of issues. Work closely with service owners and engineering teams to define project scope, goals, and deliverables. Allocate engineering resources efficiently to meet project timelines and objectives. Track project progress and communicate updates to stakeholders regularly. Identify and mitigate risks and issues that may impact project delivery. Collaborate with cross-functional teams to ensure alignment with project requirements and business objectives. Act as the conduit between the customers, engineers and other stakeholders. Evaluate project performance and implement process improvements to enhance efficiency and effectiveness. Stay current with industry trends and best practices in project management and IT coordination. Ensure Asset registers and other internal documentation is up to date, current and relevant. Skills and experience: Passion for IT and technology, demonstrated through enthusiasm for staying updated on industry trends and technologies. Experience in IT project coordination or management, preferably in a fast-paced environment. General understanding of troubleshooting IT systems and understanding of how to provide deskside support. Strong organisational and time management skills, with the ability to prioritise tasks effectively. Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams. Knowledge of IT infrastructure, systems, and technologies. Ability to analyse data and make informed decisions to drive project success. Flexibility and adaptability to navigate changing priorities and deadlines. Problem-solving skills with a proactive approach to addressing challenges. Certifications in project management is a plus.
Are you passionate about ensuring quality, health, safety, and environmental standards within a manufacturing environment? Do you have a keen eye for detail and a commitment to continuous improvement? If so, we have an exciting opportunity for you to join our client's team as a QSHE Coordinator. Reporting to the QSHE Manager, the successful candidate will play a key role in supporting our client's operations to meet internationally recognised ISO standards. Monday to Friday 25k - 27k DOE Key Responsibilities of a QSHE Coordinator include: - Assist in implementing company policies and ISO standards across the organisation. - Support the maintenance of QSHE management systems and ensure compliance with relevant legislation. - Provide guidance and support to departments on QSHE-related matters. - Collaborate with teams to identify and implement process improvements while maintaining QSHE standards. - Track QSHE objectives and key performance indicators (KPIs), participating in internal and external audits. - Monitor QSHE data to identify trends and track improvement effectiveness. - Address training needs for employees in quality procedures and protocols. - Manage customer/supplier complaints and non-conformance records. - Assist in analysing and investigating product quality and health and safety issues. - Conduct risk assessments and ensure compliance with waste management procedures. - Maintain workplace hygiene and housekeeping standards. - Provide induction and refresher training to employees, visitors, and contractors. - Record and investigate safety, health, and environmental incidents. Required Skills & Qualifications: - Relevant training or certification in QSHE (e.g., NEBOSH, DSEAR, ATEX, or ISO auditing). - Understanding of management systems, processes, and procedures. - Knowledge of quality assurance/control and health and safety in a manufacturing environment. - Strong analytical and problem-solving skills. - Excellent communication skills. - Highly organised with the ability to manage a demanding workload. - Team player with the ability to work independently. Please note that the successful candidate will be required to have their own transportation. If you're interested in this QSHE Coordinator role, please click apply now!
May 01, 2024
Full time
Are you passionate about ensuring quality, health, safety, and environmental standards within a manufacturing environment? Do you have a keen eye for detail and a commitment to continuous improvement? If so, we have an exciting opportunity for you to join our client's team as a QSHE Coordinator. Reporting to the QSHE Manager, the successful candidate will play a key role in supporting our client's operations to meet internationally recognised ISO standards. Monday to Friday 25k - 27k DOE Key Responsibilities of a QSHE Coordinator include: - Assist in implementing company policies and ISO standards across the organisation. - Support the maintenance of QSHE management systems and ensure compliance with relevant legislation. - Provide guidance and support to departments on QSHE-related matters. - Collaborate with teams to identify and implement process improvements while maintaining QSHE standards. - Track QSHE objectives and key performance indicators (KPIs), participating in internal and external audits. - Monitor QSHE data to identify trends and track improvement effectiveness. - Address training needs for employees in quality procedures and protocols. - Manage customer/supplier complaints and non-conformance records. - Assist in analysing and investigating product quality and health and safety issues. - Conduct risk assessments and ensure compliance with waste management procedures. - Maintain workplace hygiene and housekeeping standards. - Provide induction and refresher training to employees, visitors, and contractors. - Record and investigate safety, health, and environmental incidents. Required Skills & Qualifications: - Relevant training or certification in QSHE (e.g., NEBOSH, DSEAR, ATEX, or ISO auditing). - Understanding of management systems, processes, and procedures. - Knowledge of quality assurance/control and health and safety in a manufacturing environment. - Strong analytical and problem-solving skills. - Excellent communication skills. - Highly organised with the ability to manage a demanding workload. - Team player with the ability to work independently. Please note that the successful candidate will be required to have their own transportation. If you're interested in this QSHE Coordinator role, please click apply now!
An excellent opportunity has arisen to join a world leading global organisation - our global FMCG client (the powerhouse behind brands such as Persil, Surf, Comfort, Domestos and Cif) have an exciting opportunity for a Chemistry Technician to be based at our client's prestigious Research & Development Facility in Port Sunlight, Wirral. This is a full time, temporary role until end June 2024, with potential to extend, working 37.5 hours per week, paying between 25,500- 28,304 per annum, pro rata, depending on experience. We are inviting applications from candidates who have a degree in Chemistry or closely related subject to gain experience in a lab with a leading Global FMCG organisation. Due to the urgency of these roles, please do not apply if you have more than 1 weeks notice. About UL UL is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. UL has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann's, Lipton, Wall's, PG Tips, Ben & Jerry's, Marmite, Magnum and Lynx. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace" Background As part of an ongoing initiative within the Port Sunlight R&D laboratories to improve efficiencies a new Operational Excellence Team has been created. The role of this team is to support the day-to-day activities of scientists working in our labs and pilot plants and to ensure a safe, efficient and well maintained facility. The team will focus on the implementation of new and optimised processes with a view to driving continual improvement. Job Purpose You will provide a range of support services to the Port Sunlight R&D scientific and engineering community. As an ideal candidate, you'll have a sharp awareness of laboratory operational requirements to ensure maximum productivity and be skilled in laboratory processes, e.g. formulation, characterisation and performance testing etc. Additionally, you'll display a proven ability to follow protocols and processes for efficient operations in a laboratory environment. Key skills/tasks Maintain high laboratory standards with safety and housekeeping. Deliver front line support to laboratory/pilot plant users regarding ways of working, set up of facilities and immediate needs/enquiries. Stock management and ordering for raw materials and consumables Ability to liaise with suppliers for raw materials Co-ordination of equipment maintenance (using on site and 3rd party engineers) Utilisation of key software for stock management, equipment booking and asset life cycle management Provide relevant training to new laboratory users (including software training). Deliver to point of use in laboratories raw materials and consumables as appropriate. Coordinate with 3rd party service providers to ensure goods inwards are correctly logged on LIMs Maintain raw material and equipment information dossiers e.g. SDS, COAs, equipment passports etc Understanding of chemical inventory systems, chemical hazards and associated safety to ensure good data quality with LIMs Safe handling of chemicals and dispensing from bulk batches as required. Develop processes and procedures and recommend improvements. Qualifications Experience working as a Laboratory/scientific facilities coordinator and/or pilot plant experience. Working knowledge of management software programs, including LIMS Exceptional organisational, time management and project tracking abilities Strong communication skills. Proficient IT skills e.g. Microsoft tools (Excel, Word) Degree in Chemistry or closely related subject
May 01, 2024
Seasonal
An excellent opportunity has arisen to join a world leading global organisation - our global FMCG client (the powerhouse behind brands such as Persil, Surf, Comfort, Domestos and Cif) have an exciting opportunity for a Chemistry Technician to be based at our client's prestigious Research & Development Facility in Port Sunlight, Wirral. This is a full time, temporary role until end June 2024, with potential to extend, working 37.5 hours per week, paying between 25,500- 28,304 per annum, pro rata, depending on experience. We are inviting applications from candidates who have a degree in Chemistry or closely related subject to gain experience in a lab with a leading Global FMCG organisation. Due to the urgency of these roles, please do not apply if you have more than 1 weeks notice. About UL UL is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. UL has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann's, Lipton, Wall's, PG Tips, Ben & Jerry's, Marmite, Magnum and Lynx. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace" Background As part of an ongoing initiative within the Port Sunlight R&D laboratories to improve efficiencies a new Operational Excellence Team has been created. The role of this team is to support the day-to-day activities of scientists working in our labs and pilot plants and to ensure a safe, efficient and well maintained facility. The team will focus on the implementation of new and optimised processes with a view to driving continual improvement. Job Purpose You will provide a range of support services to the Port Sunlight R&D scientific and engineering community. As an ideal candidate, you'll have a sharp awareness of laboratory operational requirements to ensure maximum productivity and be skilled in laboratory processes, e.g. formulation, characterisation and performance testing etc. Additionally, you'll display a proven ability to follow protocols and processes for efficient operations in a laboratory environment. Key skills/tasks Maintain high laboratory standards with safety and housekeeping. Deliver front line support to laboratory/pilot plant users regarding ways of working, set up of facilities and immediate needs/enquiries. Stock management and ordering for raw materials and consumables Ability to liaise with suppliers for raw materials Co-ordination of equipment maintenance (using on site and 3rd party engineers) Utilisation of key software for stock management, equipment booking and asset life cycle management Provide relevant training to new laboratory users (including software training). Deliver to point of use in laboratories raw materials and consumables as appropriate. Coordinate with 3rd party service providers to ensure goods inwards are correctly logged on LIMs Maintain raw material and equipment information dossiers e.g. SDS, COAs, equipment passports etc Understanding of chemical inventory systems, chemical hazards and associated safety to ensure good data quality with LIMs Safe handling of chemicals and dispensing from bulk batches as required. Develop processes and procedures and recommend improvements. Qualifications Experience working as a Laboratory/scientific facilities coordinator and/or pilot plant experience. Working knowledge of management software programs, including LIMS Exceptional organisational, time management and project tracking abilities Strong communication skills. Proficient IT skills e.g. Microsoft tools (Excel, Word) Degree in Chemistry or closely related subject
Mydas Recruitment are specialist in sourcing skilled engineers. Our client, a leading organisation in the construction, wind energy & renewables sector have a requirement for a maintenance coordinator/ planner for an upcoming offshore wind energy project. As the project Quality Advisor, you will support the execution and integrity management of the Hornsea 03 Wind Farm project. You will be accountable for all Quality activities within assigned work packages, ensuring compliance with contractual requirements, projectQMS, regulatory and legal requirements. The Quality advisor promotes and provides professional expert knowledge and guidance to managers, supervisors, and employees onquality practices, safety standards, and legal regulations, and supports identification and elimination of potential quality issues and ensures control measures are in place to reduce the cost of poor quality and non-conformances within the project. Role Responsibilities: Supports the development and implementation of project quality assurance, management and control strategy. Provides Quality support and direction to the Project team for assigned work packages. Quality Reviews on sites by validating if Contractors are following the procedures and checklists as referred in the Inspection Test Plan (ITP), if requested by the Project Quality Manager Reporting, monitoring any NCR occurring, and communicating any Lessons Learned to stakeholders e.g., the Design Risk Assessment team or Construction Management. Management of Quality performance data incl. supplier due diligence, audit, non-conformance, root cause analysis, key performance indictors and objectives for assigned work packages. Performing Quality due diligence and readiness checks in relation to onshore and offshore activities Manages quality assurance and control in relation to supplier and subcontractor evaluation, management and product / service delivery across a diverse, multi-tiered supply chain. Collaboration with Package and Engineering technical authorities e.g., Design, Transport & Installation, Construction, Fabrication (including NDT and Coatings) processes to ensure alignment with Quality requirements and deliverables. Proactive engagement with Lessons Learned capture and implementation throughout the project lifecycle. Management and delivery of the project audit programme within the assigned project work package(s) Participate and contribute to all relevant site and project quality meetings Deputises for the Project Quality Manager as required Other tasks as required and agreed in cooperation with Project QHSE Manager Participate in regular quality meetings with contractor and package representatives Perform quality presentations at kick off meetings Quality inspection and site audits Entry of quality incidents and proactive measures in Synergi Monitor for trends in quality KPIs Facilitate Quality investigations in identifying root causes and corrective actions Qualification & Requirements: Minimum 3-5 years work experience with Quality, ideally from relevant fields of industry with relevant academic or technical background Experienced Projects and Operations Quality Professional. Have a relevant technical or academic background, followed by documented experience of managing Quality within offshore projects Lead by example when it comes to Quality and can remain calm even if pressure is getting high and resistance is met by colleagues, contractors, or stakeholders Do not take No for an answer if we can improve Quality and will strive to have high Quality standards. Strong knowledge of Quality Standards: ISO 9001 Series Proven problem-solving skills, analytical and systematic working approach Extensive knowledge and application of the Quality discipline within Projects and Operations; Renewables / Oil and Gas Sector knowledge and experience is desirable. Strong working knowledge of technical codes and standards as relevant to Fabrication, Electrical & Mechanical systems and Construction. Strong working knowledge of contractual mechanisms applied within Renewables / Oil and Gas Projects and associated Product and Service delivery is desirable. Demonstrable experience in dealing with 3rd party contractors in relation to Quality. Excellent interpersonal skills, strong communication and presentation skills with international and culturally diverse teams Qualified and experienced Lead Auditor(desirable) Desirable to have Global Wind Organization Standard Basic Safety Training (BST), and Oil & Gas UK medical certificate (incl. Chester step test) or equivalent, or have the ability to pass. IT literate (Microsoft office package, knowledge of Synergi is an advantage)Quality degree qualification on Diploma or BS level 12 Month contractcompetitive rate JBRP1_UKTJ
May 01, 2024
Full time
Mydas Recruitment are specialist in sourcing skilled engineers. Our client, a leading organisation in the construction, wind energy & renewables sector have a requirement for a maintenance coordinator/ planner for an upcoming offshore wind energy project. As the project Quality Advisor, you will support the execution and integrity management of the Hornsea 03 Wind Farm project. You will be accountable for all Quality activities within assigned work packages, ensuring compliance with contractual requirements, projectQMS, regulatory and legal requirements. The Quality advisor promotes and provides professional expert knowledge and guidance to managers, supervisors, and employees onquality practices, safety standards, and legal regulations, and supports identification and elimination of potential quality issues and ensures control measures are in place to reduce the cost of poor quality and non-conformances within the project. Role Responsibilities: Supports the development and implementation of project quality assurance, management and control strategy. Provides Quality support and direction to the Project team for assigned work packages. Quality Reviews on sites by validating if Contractors are following the procedures and checklists as referred in the Inspection Test Plan (ITP), if requested by the Project Quality Manager Reporting, monitoring any NCR occurring, and communicating any Lessons Learned to stakeholders e.g., the Design Risk Assessment team or Construction Management. Management of Quality performance data incl. supplier due diligence, audit, non-conformance, root cause analysis, key performance indictors and objectives for assigned work packages. Performing Quality due diligence and readiness checks in relation to onshore and offshore activities Manages quality assurance and control in relation to supplier and subcontractor evaluation, management and product / service delivery across a diverse, multi-tiered supply chain. Collaboration with Package and Engineering technical authorities e.g., Design, Transport & Installation, Construction, Fabrication (including NDT and Coatings) processes to ensure alignment with Quality requirements and deliverables. Proactive engagement with Lessons Learned capture and implementation throughout the project lifecycle. Management and delivery of the project audit programme within the assigned project work package(s) Participate and contribute to all relevant site and project quality meetings Deputises for the Project Quality Manager as required Other tasks as required and agreed in cooperation with Project QHSE Manager Participate in regular quality meetings with contractor and package representatives Perform quality presentations at kick off meetings Quality inspection and site audits Entry of quality incidents and proactive measures in Synergi Monitor for trends in quality KPIs Facilitate Quality investigations in identifying root causes and corrective actions Qualification & Requirements: Minimum 3-5 years work experience with Quality, ideally from relevant fields of industry with relevant academic or technical background Experienced Projects and Operations Quality Professional. Have a relevant technical or academic background, followed by documented experience of managing Quality within offshore projects Lead by example when it comes to Quality and can remain calm even if pressure is getting high and resistance is met by colleagues, contractors, or stakeholders Do not take No for an answer if we can improve Quality and will strive to have high Quality standards. Strong knowledge of Quality Standards: ISO 9001 Series Proven problem-solving skills, analytical and systematic working approach Extensive knowledge and application of the Quality discipline within Projects and Operations; Renewables / Oil and Gas Sector knowledge and experience is desirable. Strong working knowledge of technical codes and standards as relevant to Fabrication, Electrical & Mechanical systems and Construction. Strong working knowledge of contractual mechanisms applied within Renewables / Oil and Gas Projects and associated Product and Service delivery is desirable. Demonstrable experience in dealing with 3rd party contractors in relation to Quality. Excellent interpersonal skills, strong communication and presentation skills with international and culturally diverse teams Qualified and experienced Lead Auditor(desirable) Desirable to have Global Wind Organization Standard Basic Safety Training (BST), and Oil & Gas UK medical certificate (incl. Chester step test) or equivalent, or have the ability to pass. IT literate (Microsoft office package, knowledge of Synergi is an advantage)Quality degree qualification on Diploma or BS level 12 Month contractcompetitive rate JBRP1_UKTJ
A super new opportunity has arisen for a motivated, keen and capable individual to join an amazing company for the next 12 months. Our client is looking for a Sales Operations Coordinator focused on global markets. You will be working closely with our Agent Platform as well as other teams such as Partner Success Managers, Business Development and Onboarding. You will be expected to understand how they operate, identify improvement opportunities, action improvements, and communicate to different stakeholders depending on priority level. We are looking for someone proactive, motivated, organized, responsible and able to work well in a fast-paced, team-oriented and entrepreneurial environment. This role requires excellent organizational communications skills as well as effective relationship building skills. You will be required to work closely with different teams and manage different projects. You will be reporting to the Sales Operations team. Responsibilities: o Provides sales operation process and support, contributing to the production of effective proposals in line with business requirements. o Provides support and advice to sales colleagues, equipping them to get the most out of available data and data management systems, including preparing for inbound and outbound lead generation. o Effective Project Management. Collaborating with different teams to understand how they operate, and identifying any issues that can be resolved short term or long term and would benefit the business. o Expected to work across multi-functional teams, evaluate problems to solve, prioritize, provide solutions and track and communicate resolution. o Works collaboratively to understand and resolve user issues that may affect efficiency in the CRM system Salesforce. o Contributes to reviewing existing Sales operations performance indicators, generating new ideas in support of driving continuous improvement in sales performance and management processes. o Creates effective CRM dashboards for tracking and managing pipeline progress. o Monitors the quality and integrity of CRM data to identify common performance themes, using these as the basis for communication and advice to sales colleagues to improve pipeline management, identifying and tackling instances of non-compliance. o Provides coaching support to drive increased access and use of sales systems and supports sales colleagues to prepare effectively for business and account reviews. o Uses win/loss information to analyze data and make opportunity / recommendations for improved pipeline success and drive effective business planning and reporting, making recommendations for improvement. o Prioritizes own workflow to ensure timely delivery of different projects with different stakeholders. o Creates an environment where everyone in the team communicates effectively. The Sales Operations Coordinator is expected to have the following specialist skills, knowledge and experience: o Fluency in English is required; other languages a plus (Spanish, Italian, Portuguese, French) o Previous sales operations experience o Experience in strategy, operations, technology, analytics or related field o Strong work ethic with a high degree of accuracy and a keen eye for detail and follow-through o Team player with a positive attitude keen to take on new challenges and learn new skills o Thrives in a dynamic environment with constant data-driven iteration o Excellent communication skills and an excellent telephone manner o Ability to work independently and under pressure o Clear communication (written and oral) through expression of facts and ideas in a clear, convincing and organized manner o Good organizational skills and attention to detail o You must be motivated, energetic and reliable with a hunger to succeed o We are looking for someone upbeat and organized o An interest in the Travel and Tourism industry, and a genuine passion for our products will be invaluable o Flexible and open to change and new information, changing processes, client direction; adapts behavior and work methods accordingly o Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively Related Technologies: o A solid working knowledge of Salesforce, including reporting and creating dashboards and views. o Mid-Advanced Excel and PowerPoint skills INDH
May 01, 2024
Seasonal
A super new opportunity has arisen for a motivated, keen and capable individual to join an amazing company for the next 12 months. Our client is looking for a Sales Operations Coordinator focused on global markets. You will be working closely with our Agent Platform as well as other teams such as Partner Success Managers, Business Development and Onboarding. You will be expected to understand how they operate, identify improvement opportunities, action improvements, and communicate to different stakeholders depending on priority level. We are looking for someone proactive, motivated, organized, responsible and able to work well in a fast-paced, team-oriented and entrepreneurial environment. This role requires excellent organizational communications skills as well as effective relationship building skills. You will be required to work closely with different teams and manage different projects. You will be reporting to the Sales Operations team. Responsibilities: o Provides sales operation process and support, contributing to the production of effective proposals in line with business requirements. o Provides support and advice to sales colleagues, equipping them to get the most out of available data and data management systems, including preparing for inbound and outbound lead generation. o Effective Project Management. Collaborating with different teams to understand how they operate, and identifying any issues that can be resolved short term or long term and would benefit the business. o Expected to work across multi-functional teams, evaluate problems to solve, prioritize, provide solutions and track and communicate resolution. o Works collaboratively to understand and resolve user issues that may affect efficiency in the CRM system Salesforce. o Contributes to reviewing existing Sales operations performance indicators, generating new ideas in support of driving continuous improvement in sales performance and management processes. o Creates effective CRM dashboards for tracking and managing pipeline progress. o Monitors the quality and integrity of CRM data to identify common performance themes, using these as the basis for communication and advice to sales colleagues to improve pipeline management, identifying and tackling instances of non-compliance. o Provides coaching support to drive increased access and use of sales systems and supports sales colleagues to prepare effectively for business and account reviews. o Uses win/loss information to analyze data and make opportunity / recommendations for improved pipeline success and drive effective business planning and reporting, making recommendations for improvement. o Prioritizes own workflow to ensure timely delivery of different projects with different stakeholders. o Creates an environment where everyone in the team communicates effectively. The Sales Operations Coordinator is expected to have the following specialist skills, knowledge and experience: o Fluency in English is required; other languages a plus (Spanish, Italian, Portuguese, French) o Previous sales operations experience o Experience in strategy, operations, technology, analytics or related field o Strong work ethic with a high degree of accuracy and a keen eye for detail and follow-through o Team player with a positive attitude keen to take on new challenges and learn new skills o Thrives in a dynamic environment with constant data-driven iteration o Excellent communication skills and an excellent telephone manner o Ability to work independently and under pressure o Clear communication (written and oral) through expression of facts and ideas in a clear, convincing and organized manner o Good organizational skills and attention to detail o You must be motivated, energetic and reliable with a hunger to succeed o We are looking for someone upbeat and organized o An interest in the Travel and Tourism industry, and a genuine passion for our products will be invaluable o Flexible and open to change and new information, changing processes, client direction; adapts behavior and work methods accordingly o Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively Related Technologies: o A solid working knowledge of Salesforce, including reporting and creating dashboards and views. o Mid-Advanced Excel and PowerPoint skills INDH
Location: Tamworth Salary: £36,000 + Package Summary: At Bis Henderson, we are looking for a Logistics Systems Engineer to join a growing global Logistics service provider. The role focuses on supporting WMS operations, focusing on user issues and configuration analysis to fault find and resolve issues. The Logistics Systems Engineer will also optimise warehouse utilisation and inventory management by monitoring storage and picking strategies as well as inventory accuracy. The ideal candidate will have previous experience as a hands-on engineer or a super-user in a logistics environment. Advanced Excel skills as well as experience with ERP or TMS systems would also be an advantage. Key Responsibilities: Support WMS operations, focusing on user issues and configuration analysis to fault find and resolve issues. Monitor user transactions and performance, to ensure issues and errors are avoided and resolved without impact on operations. Optimise warehouse utilisation and inventory management by monitoring storage and picking strategies and inventory accuracy. Support testing and training of Super-Users about WMS and process. Interact with warehouse management and co-ordinators regarding daily warehouse operation targets, compliance to process and qualifying issues to the WMS Lead. Experience: Previous experience as an engineer or super-user in a logistics environment. Experience in high-tech warehouse processes and WMS across distribution and eCommerce businesses. Hands-on mentality, eager to take on new opportunities and deliver targets on time. Experience with ERP or TMS systems would be an advantage. Good MS Office skills, especially advanced Excel skills. Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
May 01, 2024
Full time
Location: Tamworth Salary: £36,000 + Package Summary: At Bis Henderson, we are looking for a Logistics Systems Engineer to join a growing global Logistics service provider. The role focuses on supporting WMS operations, focusing on user issues and configuration analysis to fault find and resolve issues. The Logistics Systems Engineer will also optimise warehouse utilisation and inventory management by monitoring storage and picking strategies as well as inventory accuracy. The ideal candidate will have previous experience as a hands-on engineer or a super-user in a logistics environment. Advanced Excel skills as well as experience with ERP or TMS systems would also be an advantage. Key Responsibilities: Support WMS operations, focusing on user issues and configuration analysis to fault find and resolve issues. Monitor user transactions and performance, to ensure issues and errors are avoided and resolved without impact on operations. Optimise warehouse utilisation and inventory management by monitoring storage and picking strategies and inventory accuracy. Support testing and training of Super-Users about WMS and process. Interact with warehouse management and co-ordinators regarding daily warehouse operation targets, compliance to process and qualifying issues to the WMS Lead. Experience: Previous experience as an engineer or super-user in a logistics environment. Experience in high-tech warehouse processes and WMS across distribution and eCommerce businesses. Hands-on mentality, eager to take on new opportunities and deliver targets on time. Experience with ERP or TMS systems would be an advantage. Good MS Office skills, especially advanced Excel skills. Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Monday - Friday Permanent position 9am - 5pm Hybrid working available 29,000 per annum Must have previous experience within Complaint Handling for Social Housing Your responsibilities will include: Ensure the accurate and timely recording of customer complaints as they come into the organisation, in line with our policy, procedures and performance measures. Provide informal advice and assistance on complaints to customers when required, and where possible, to resolve these without the need for a formal complaint and to ensure customer confidence. Provide and maintain both written and verbal communication to complainants in the management of their complaint and in line with our procedures Act as Business Champion supporting our internal stakeholders to investigate and respond to complaints in accordance with the Principles of Dispute Resolution & Complaint Handling Code. Coordination and facilitation of Housing Ombudsman referral packs in line with complaint handling code requirements. Utilise customer satisfaction results and the "voice of our customer's" surveys to drive continuous improvements to services. Provide advice and assistance on complaints to customers when required, and where possible, to resolve these without the need for a formal complaint and to ensure customer confidence. Regularly update the relevant IT systems and databases to ensure that records of complaints, expressions of dissatisfaction and enquiries are accurate and up-to date. Challenge and escalate concerns identified in relation to poor complaint case handling. What you will need to succeed We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will: Experience of working within a complaint's environment Be able to handle all types of contact and relationships with ease remaining calm under pressure, inspiring confidence in your ability and demonstrating commitment to excellent partnership working. Highly organised and great at prioritising in a busy environment. A confident communicator who can sell the most difficult message, reassure the most vulnerable resident and breathe life into the most boring topic, at ease at presenting to wide audiences, and able to speak confidently at external meetings. Someone who demonstrates a high level of professionalism in their work at all times, working with minimal supervision to complete tasks accurately the first time. A pro-active problem solver who can identify and resolve issues quickly and calmly. Resilient and ready to take responsibility when things go wrong, maintaining a professional approach. Educated to a good standard in English and Maths, highly literate and confident working with numbers and statistics. Excellent written skills A commitment to social housing. Experience of carrying out research and presenting written arguments in a concise but compelling way. Excellent knowledge of MS office applications and a working knowledge of vision A proactive person who uses their initiative to continuously improve services.
May 01, 2024
Full time
Monday - Friday Permanent position 9am - 5pm Hybrid working available 29,000 per annum Must have previous experience within Complaint Handling for Social Housing Your responsibilities will include: Ensure the accurate and timely recording of customer complaints as they come into the organisation, in line with our policy, procedures and performance measures. Provide informal advice and assistance on complaints to customers when required, and where possible, to resolve these without the need for a formal complaint and to ensure customer confidence. Provide and maintain both written and verbal communication to complainants in the management of their complaint and in line with our procedures Act as Business Champion supporting our internal stakeholders to investigate and respond to complaints in accordance with the Principles of Dispute Resolution & Complaint Handling Code. Coordination and facilitation of Housing Ombudsman referral packs in line with complaint handling code requirements. Utilise customer satisfaction results and the "voice of our customer's" surveys to drive continuous improvements to services. Provide advice and assistance on complaints to customers when required, and where possible, to resolve these without the need for a formal complaint and to ensure customer confidence. Regularly update the relevant IT systems and databases to ensure that records of complaints, expressions of dissatisfaction and enquiries are accurate and up-to date. Challenge and escalate concerns identified in relation to poor complaint case handling. What you will need to succeed We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will: Experience of working within a complaint's environment Be able to handle all types of contact and relationships with ease remaining calm under pressure, inspiring confidence in your ability and demonstrating commitment to excellent partnership working. Highly organised and great at prioritising in a busy environment. A confident communicator who can sell the most difficult message, reassure the most vulnerable resident and breathe life into the most boring topic, at ease at presenting to wide audiences, and able to speak confidently at external meetings. Someone who demonstrates a high level of professionalism in their work at all times, working with minimal supervision to complete tasks accurately the first time. A pro-active problem solver who can identify and resolve issues quickly and calmly. Resilient and ready to take responsibility when things go wrong, maintaining a professional approach. Educated to a good standard in English and Maths, highly literate and confident working with numbers and statistics. Excellent written skills A commitment to social housing. Experience of carrying out research and presenting written arguments in a concise but compelling way. Excellent knowledge of MS office applications and a working knowledge of vision A proactive person who uses their initiative to continuously improve services.
We are seeking a passionate People and Culture Coordinator with a focus on fostering a positive work environment and implementing human resources strategies. This role is integral to our team, providing support to our staff and upholding our organisation's values. Client Details Our client is a large not-for-profit organisation, with over 500 employees across multiple sites. They are dedicated to improving the lives of individuals in their community through various services and initiatives. Based in Lincoln, they are a recognised leader in their industry. Description Support the development and implementation of HR initiatives and systems. Assist in the creation of policies and procedures to foster a positive work culture. Coordinate the recruitment process, from job advertisements to interviews. Assist with performance management processes. Support employee engagement activities. Ensure compliance with regulations and internal policies. Manage employee records according to policy and legal requirements. Provide support for employee-related queries. Profile A successful People and Culture Coordinator should have: A CIPD Level 5 in HR. Knowledge of HR functions and best practices. Strong understanding of employment laws and regulations. Excellent communication and interpersonal skills. Ability to handle data with confidentiality. Proficiency in MS Office applications. Job Offer A competitive salary range of 25,000 - 29,000 per year. A supportive work environment where your contributions are valued. Opportunities for professional development and growth. Generous holiday leave allowance. The chance to make a difference in a not-for-profit organisation. We invite all interested candidates who fit the described profile to apply for this rewarding role in our team.
May 01, 2024
Full time
We are seeking a passionate People and Culture Coordinator with a focus on fostering a positive work environment and implementing human resources strategies. This role is integral to our team, providing support to our staff and upholding our organisation's values. Client Details Our client is a large not-for-profit organisation, with over 500 employees across multiple sites. They are dedicated to improving the lives of individuals in their community through various services and initiatives. Based in Lincoln, they are a recognised leader in their industry. Description Support the development and implementation of HR initiatives and systems. Assist in the creation of policies and procedures to foster a positive work culture. Coordinate the recruitment process, from job advertisements to interviews. Assist with performance management processes. Support employee engagement activities. Ensure compliance with regulations and internal policies. Manage employee records according to policy and legal requirements. Provide support for employee-related queries. Profile A successful People and Culture Coordinator should have: A CIPD Level 5 in HR. Knowledge of HR functions and best practices. Strong understanding of employment laws and regulations. Excellent communication and interpersonal skills. Ability to handle data with confidentiality. Proficiency in MS Office applications. Job Offer A competitive salary range of 25,000 - 29,000 per year. A supportive work environment where your contributions are valued. Opportunities for professional development and growth. Generous holiday leave allowance. The chance to make a difference in a not-for-profit organisation. We invite all interested candidates who fit the described profile to apply for this rewarding role in our team.
Babergh and Mid Suffolk District Council
Colchester, Essex
We are looking for a Data Performance and Systems Coordinator to join our Housing Team. You will share our values , commitment, and motivation to make a difference for our residents, clients, and communities. The role is countywide and based in Great Wenham, Suffolk. You will join us on a full time, permanent (37 hours per week) . You will earn a competitive salary of £34,834 - £41,418 per annum (pro rata for part time) Full time, part time and job share opportunities will be considered Your Data Performance and Systems Coordinator role: Reporting to the Housing Transformation Manager and additionally to the Head of Operations you will ensure high-quality performance information is available across Housing Operations and the DLO and that relevant regulatory and business-specific requirements are met. You will support colleagues to engage with performance information and provide advice and assurance on best practices and operational efficiencies. Additionally, you will maintain, upgrade and manage, systems, software, hardware and networks. The position is based at our Great Wenham Operational Hub, however some visits to our head office in Ipswich, will be a requirement of the job. What we're looking for in our Data Performance and Systems Coordinator: You should have a relevant Qualification at NVQ/HNC/degree or Equivalent knowledge gained through experience. Data and Performance go beyond reporting what has happened, you will be passionate about putting performance information into context, generating insights that will drive improvements. We require someone with a high level of skill in creating and interpreting data and performance analysis. This role is integral to developing our Housing Operations and DLO's (direct labour organisation) insight offer and delivering a more sophisticated analysis of the services being provided. You will deliver data products which ultimately support operational colleagues to deliver better services for our residents. Benefits you'll receive as our Data Performance and Systems Coordinator: Great opportunities for learning and development. Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays). Competitive Local Government Pension Scheme. Wellbeing Support Program. Employee Assist Program. Health Care Options. About us Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK. Our ways of working Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with. We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents. Closing date: 11pm, 6 May 2024. If you think you have what it takes to be successful in this Data Performance and Systems Coordinator role, even if you don't meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
May 01, 2024
Full time
We are looking for a Data Performance and Systems Coordinator to join our Housing Team. You will share our values , commitment, and motivation to make a difference for our residents, clients, and communities. The role is countywide and based in Great Wenham, Suffolk. You will join us on a full time, permanent (37 hours per week) . You will earn a competitive salary of £34,834 - £41,418 per annum (pro rata for part time) Full time, part time and job share opportunities will be considered Your Data Performance and Systems Coordinator role: Reporting to the Housing Transformation Manager and additionally to the Head of Operations you will ensure high-quality performance information is available across Housing Operations and the DLO and that relevant regulatory and business-specific requirements are met. You will support colleagues to engage with performance information and provide advice and assurance on best practices and operational efficiencies. Additionally, you will maintain, upgrade and manage, systems, software, hardware and networks. The position is based at our Great Wenham Operational Hub, however some visits to our head office in Ipswich, will be a requirement of the job. What we're looking for in our Data Performance and Systems Coordinator: You should have a relevant Qualification at NVQ/HNC/degree or Equivalent knowledge gained through experience. Data and Performance go beyond reporting what has happened, you will be passionate about putting performance information into context, generating insights that will drive improvements. We require someone with a high level of skill in creating and interpreting data and performance analysis. This role is integral to developing our Housing Operations and DLO's (direct labour organisation) insight offer and delivering a more sophisticated analysis of the services being provided. You will deliver data products which ultimately support operational colleagues to deliver better services for our residents. Benefits you'll receive as our Data Performance and Systems Coordinator: Great opportunities for learning and development. Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays). Competitive Local Government Pension Scheme. Wellbeing Support Program. Employee Assist Program. Health Care Options. About us Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK. Our ways of working Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with. We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents. Closing date: 11pm, 6 May 2024. If you think you have what it takes to be successful in this Data Performance and Systems Coordinator role, even if you don't meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Maintenance Helpdesk Coordinator- CAS 2 Contract: Part-time/Permanent Hours - 20hrs per week Salary: £12,324 per annum Location - Derby DE24 8AA Some organisations talk about making a difference. At Nacro, we do it every day. This takes vision and commitment, but it also takes people, like you, who are passionate about helping young people and adults to turn their lives around and bring about positive change. To attract and develop the best people in the sector, including people who have experienced some of the challenges facing the people we support, we ve created a culture and environment designed to bring out the best in everyone at Nacro. We have an exciting new opportunity to join the Maintenance Team in Derby to contribute to the delivery of efficient and effective repairs and maintenance service across Nacro owned, leased and managed property portfolio in line with agreed standards, statutory requirements and key performance indicators. Who are we looking for? We are looking for a motivated individual with previous knowledge of compliance and property management. You will be a great communicator by phone and email, with excellent time-management skills. You will have previous experience as an administrator, preferably within property-related services. Duties and responsibilities include, but are not limited to: Resolve repair requests from Nacro staff and service users and order the work to be carried out by either approved contractors or partner agencies as appropriate. Monitor progress in the completion of repair and maintenance work and liaise with contractors and partner agencies to minimise any delays and ensure targets and KPI s are met. Collate and analyse information/data in order to produce reports on repairs and maintenance performance as required. Establish and maintain administrative systems and processes to facilitate the effective implementation of repair and maintenance programmes. Provide administrative support, including typing of technical specifications and minute taking, where required. Liaise effectively with project-based staff, contractors and partner agencies to provide an efficient and effective repairs and maintenance service in line with targets and KPI s. For information about Nacro's benefits, please click here. Please apply online.
May 01, 2024
Full time
Maintenance Helpdesk Coordinator- CAS 2 Contract: Part-time/Permanent Hours - 20hrs per week Salary: £12,324 per annum Location - Derby DE24 8AA Some organisations talk about making a difference. At Nacro, we do it every day. This takes vision and commitment, but it also takes people, like you, who are passionate about helping young people and adults to turn their lives around and bring about positive change. To attract and develop the best people in the sector, including people who have experienced some of the challenges facing the people we support, we ve created a culture and environment designed to bring out the best in everyone at Nacro. We have an exciting new opportunity to join the Maintenance Team in Derby to contribute to the delivery of efficient and effective repairs and maintenance service across Nacro owned, leased and managed property portfolio in line with agreed standards, statutory requirements and key performance indicators. Who are we looking for? We are looking for a motivated individual with previous knowledge of compliance and property management. You will be a great communicator by phone and email, with excellent time-management skills. You will have previous experience as an administrator, preferably within property-related services. Duties and responsibilities include, but are not limited to: Resolve repair requests from Nacro staff and service users and order the work to be carried out by either approved contractors or partner agencies as appropriate. Monitor progress in the completion of repair and maintenance work and liaise with contractors and partner agencies to minimise any delays and ensure targets and KPI s are met. Collate and analyse information/data in order to produce reports on repairs and maintenance performance as required. Establish and maintain administrative systems and processes to facilitate the effective implementation of repair and maintenance programmes. Provide administrative support, including typing of technical specifications and minute taking, where required. Liaise effectively with project-based staff, contractors and partner agencies to provide an efficient and effective repairs and maintenance service in line with targets and KPI s. For information about Nacro's benefits, please click here. Please apply online.
Purpose of the Role The main purpose of the role is to support the Property Management team with the operational day to day aspects of running the building, coordinating with all service partners where required, to ensure the required standards are achieved and maintained at all times. Key Responsibilities Support the Property Management team in advancing good client relations with appropriate occupier representatives, propagate open communication and flow of information on building issues. Assist in updating records and ensure compliance with all Savills operational processes, policies and procedures. Ensure all weekly and monthly checklists are complete and uploaded onto DataStation and liaise with the relevant site team leads making sure all outstanding actions are completed within the required timescales. Assist with the management of the Building Portal (Cureoscity) and any other systems. Carry out administrational duties for all demised service contracts on site including setting up purchase orders on the Proactis system Create and maintain an effective working relationship with service partners and occupiers alike Promote our culture that encourages top performance and high morale Carry out any other reasonable request from the Operations and/or Property Manager The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation. Skills, Knowledge and Experience Candidates will be required to demonstrate the following: Essential Be able to communicate clearly and effectively A good knowledge and understanding of legislative health & safety requirements Strong time-management and organisational skills Excellent written and oral communication skills Self-motivated, able to work on own initiative Essential to be an exceptional multi-tasker Ability to work under pressure and in tight deadlines Confident, professional and assertive Friendly, bubbly personality whilst remaining professional at all times Front of House management experience within a large commercial property You will be creative and forward thinking, regularly bringing forward ideas to improve service levels Desirable Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook. A good understanding of Savills property management systems Working Hours - 08:00 - 17:00 Salary - £36,000 - £38,000 Please see our Benefits Booklet for more information.
May 01, 2024
Full time
Purpose of the Role The main purpose of the role is to support the Property Management team with the operational day to day aspects of running the building, coordinating with all service partners where required, to ensure the required standards are achieved and maintained at all times. Key Responsibilities Support the Property Management team in advancing good client relations with appropriate occupier representatives, propagate open communication and flow of information on building issues. Assist in updating records and ensure compliance with all Savills operational processes, policies and procedures. Ensure all weekly and monthly checklists are complete and uploaded onto DataStation and liaise with the relevant site team leads making sure all outstanding actions are completed within the required timescales. Assist with the management of the Building Portal (Cureoscity) and any other systems. Carry out administrational duties for all demised service contracts on site including setting up purchase orders on the Proactis system Create and maintain an effective working relationship with service partners and occupiers alike Promote our culture that encourages top performance and high morale Carry out any other reasonable request from the Operations and/or Property Manager The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation. Skills, Knowledge and Experience Candidates will be required to demonstrate the following: Essential Be able to communicate clearly and effectively A good knowledge and understanding of legislative health & safety requirements Strong time-management and organisational skills Excellent written and oral communication skills Self-motivated, able to work on own initiative Essential to be an exceptional multi-tasker Ability to work under pressure and in tight deadlines Confident, professional and assertive Friendly, bubbly personality whilst remaining professional at all times Front of House management experience within a large commercial property You will be creative and forward thinking, regularly bringing forward ideas to improve service levels Desirable Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook. A good understanding of Savills property management systems Working Hours - 08:00 - 17:00 Salary - £36,000 - £38,000 Please see our Benefits Booklet for more information.
At SEI we value our employees and believe in driving growth through change. Part of building brave futures is making a concerted effort to develop and challenge our employees to achieve their goals through internal job mobility. Human Resources is currently seeking a versatile and proactive individual to join our team. The HR Coordinator is responsible for supporting the HR team in providing a full suite of HR service to the business. The successful candidate will play a key role in ensuring appropriate procedures are maintained and functioning effectively. This person will also provide support to the UK HR team and work closely with our US specialist HR functions in addition to participating in projects and initiatives as required. This will be a 12-18 month fixed-term contract. What you'll do: HR organisation Acting as first point of contact for employees on general HR queries Providing assistance to employees and managers using our employee self-service applications - Workday and Dayforce Keeping stakeholders updated with new starters and leavers on a regular basis Carrying out the new starter induction sessions on the new starter's first day Management of the HR Inbox - including processing HR letters, reference requests and invoices Creating and maintaining employee files, ensuring consistency and accuracy Maintaining the organisational chart Ensuring HR files are audited as necessary Updating the HR manual for all internal HR processes; Supporting HR processes such as the annual performance and compensation reviews; Managing selected sickness cases Minute taking for Employee Relations cases Maintaining and updating the Employee Handbook Managing the HR intranet site (Sharepoint) Payroll Coordinate the payroll process including: new hires; leavers; changes to benefits (additions/deletions); maternity/paternity; and salary changes; Liaise with the specialist Payroll team in the US Respond to ad-hoc employee payroll queries; Benefits Administration Maintaining and updating employee benefits (season ticket loans, private healthcare, eye care, pension, etc); Liaising with benefit providers and internal benefit teams to ensure employees are enrolled in plans and able to access their benefits Supporting the benefit renewal process. Ensuring up to date information is held on all plans. Resolving any employee queries Learning and Development Assisting employees with course booking/enrollments Tracking costs and managing invoicing Preparing MI reports on all learning activity. HRIS Maintaining and updating of internal systems/ HR data to ensure consistency and accuracy. Adhoc projects with HR systems team to improve system functionality and ensure that data is fit for purpose Preparing and running ad-hoc reports for MI data reporting for a variety of stakeholders. What we need from you: Pr evious administration experience, ideally within a Human Resources setting and preferably within Financial Services. Strong interpersonal and communication skills both written and verbal. Ability to use Microsoft Office, Word, Excel, PowerPoint. Experience of using Workday is preferred but not essential. What we would like from you: Willingness to use initiative to add value to the organisation. Outstanding ability to constantly manage conflicting priorities. Strong stakeholder management skills and ability to manage expectations of internal clients. Ability to act with integrity and professionalism at all times to build strong working relationships both internally and externally at all levels. Excellent attention to detail and accuracy even when working under pressure. Ability to operate with discretion and a maintain confidentiality. SEI is an Equal Opportunity Employer and so much more After over 50 years in business, SEI remains a leading global provider of investment processing, investment management and investment operations solutions. Reflecting our experience within financial services and financial technology our UK office is based between the City of London and the growing technology hub of Shoreditch. The open plan nature of our office space, flowing lines and numerous art installations are designed to encourage innovation and creativity in our workforce. We recognise that our people are our most valuable asset and are (literally) invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance and offer our employees benefits which include private medical care for you and your family, access to GPs online for appointments, enhanced family leave, volunteer days, access to thriving employee networks and not forgetting free fruit twice a week. SEI Investments (Europe) Limited ('SIEL') is authorised and regulated by the Financial Conduct Authority (FRN 191713).
May 01, 2024
Full time
At SEI we value our employees and believe in driving growth through change. Part of building brave futures is making a concerted effort to develop and challenge our employees to achieve their goals through internal job mobility. Human Resources is currently seeking a versatile and proactive individual to join our team. The HR Coordinator is responsible for supporting the HR team in providing a full suite of HR service to the business. The successful candidate will play a key role in ensuring appropriate procedures are maintained and functioning effectively. This person will also provide support to the UK HR team and work closely with our US specialist HR functions in addition to participating in projects and initiatives as required. This will be a 12-18 month fixed-term contract. What you'll do: HR organisation Acting as first point of contact for employees on general HR queries Providing assistance to employees and managers using our employee self-service applications - Workday and Dayforce Keeping stakeholders updated with new starters and leavers on a regular basis Carrying out the new starter induction sessions on the new starter's first day Management of the HR Inbox - including processing HR letters, reference requests and invoices Creating and maintaining employee files, ensuring consistency and accuracy Maintaining the organisational chart Ensuring HR files are audited as necessary Updating the HR manual for all internal HR processes; Supporting HR processes such as the annual performance and compensation reviews; Managing selected sickness cases Minute taking for Employee Relations cases Maintaining and updating the Employee Handbook Managing the HR intranet site (Sharepoint) Payroll Coordinate the payroll process including: new hires; leavers; changes to benefits (additions/deletions); maternity/paternity; and salary changes; Liaise with the specialist Payroll team in the US Respond to ad-hoc employee payroll queries; Benefits Administration Maintaining and updating employee benefits (season ticket loans, private healthcare, eye care, pension, etc); Liaising with benefit providers and internal benefit teams to ensure employees are enrolled in plans and able to access their benefits Supporting the benefit renewal process. Ensuring up to date information is held on all plans. Resolving any employee queries Learning and Development Assisting employees with course booking/enrollments Tracking costs and managing invoicing Preparing MI reports on all learning activity. HRIS Maintaining and updating of internal systems/ HR data to ensure consistency and accuracy. Adhoc projects with HR systems team to improve system functionality and ensure that data is fit for purpose Preparing and running ad-hoc reports for MI data reporting for a variety of stakeholders. What we need from you: Pr evious administration experience, ideally within a Human Resources setting and preferably within Financial Services. Strong interpersonal and communication skills both written and verbal. Ability to use Microsoft Office, Word, Excel, PowerPoint. Experience of using Workday is preferred but not essential. What we would like from you: Willingness to use initiative to add value to the organisation. Outstanding ability to constantly manage conflicting priorities. Strong stakeholder management skills and ability to manage expectations of internal clients. Ability to act with integrity and professionalism at all times to build strong working relationships both internally and externally at all levels. Excellent attention to detail and accuracy even when working under pressure. Ability to operate with discretion and a maintain confidentiality. SEI is an Equal Opportunity Employer and so much more After over 50 years in business, SEI remains a leading global provider of investment processing, investment management and investment operations solutions. Reflecting our experience within financial services and financial technology our UK office is based between the City of London and the growing technology hub of Shoreditch. The open plan nature of our office space, flowing lines and numerous art installations are designed to encourage innovation and creativity in our workforce. We recognise that our people are our most valuable asset and are (literally) invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance and offer our employees benefits which include private medical care for you and your family, access to GPs online for appointments, enhanced family leave, volunteer days, access to thriving employee networks and not forgetting free fruit twice a week. SEI Investments (Europe) Limited ('SIEL') is authorised and regulated by the Financial Conduct Authority (FRN 191713).
Description To support the Entertainment and Leisure HOD in the overall success and consistent running of the entertainment operation and delivery. To support the communication between resort and the Guests for relevant Break information including Guides, Schedules, Posters, and Digitial Communication. To support the communication between resort and visiting artistes for both family and Live Music Weekends including technical and hospitality riders, accommodation requests and further information. Data input and support for Booking and management of activity booking systems. Key Responsibilities Co-ordinate all resort communication going to our guests. Working to support the Entertainments and Leisure HOD to schedule all entertainment and leisure products across multiple venues, taking into consideration touring restrictions, resort operation, team restrictions and appropriate times for product and turn around. In conjunction with Resort communication the entertainments administrative co-ordinator will be responsible for collateral used by entertainments and leisure for signage, posters, resort screens and digital signage. Work to deadlines on data input to achieve targets of making information live for our guests. Work to support the entertainment and leisure HOD by co-ordinating feedback from the other entertainment and leisure leaders on overall entertainment schedules and any operational issues that may arise by break. Ensure that all artistes are contacted in due time before their performance date and provide/and gain all relevant information needed pre-arrival Co-ordinate the communication and logistics of each visiting artiste requirements with the technical support teams and Entertainment experience manager (where applicable) Book all accommodation requirements for visiting artistes and entertainment contractors/suppliers. Working with the Entertainments and Leisure HOD to ensure all hospitality needs can be met - where applicable. Support the department operation and yield manage the booking systems and activity offer, by coordinating the release of high demand activities along side of inputting data, monitoring and keeping the Skills, Knowledge & Expertise Adhering to all company procedures, best practices, support resort and branding guidelines Following all relevant legislation including health, safety, hygiene and fire Ensuring the safety of customers and team members, and security of acts, merchandise and equipment Work across both family and live music weekends, and have an active role in communication with conference and events. General support for the entertainments and Leisure department and other operational departments of the resort, where needed. Supporting the department as a duty manager for daytime and evening shifts. In addition to your normal duties, you may be required to assist with duties not directly linked to your job description but commensurate with your position and in accordance with the job purpose from time to time. Your co-operation will always be appreciated but not abused. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
May 01, 2024
Full time
Description To support the Entertainment and Leisure HOD in the overall success and consistent running of the entertainment operation and delivery. To support the communication between resort and the Guests for relevant Break information including Guides, Schedules, Posters, and Digitial Communication. To support the communication between resort and visiting artistes for both family and Live Music Weekends including technical and hospitality riders, accommodation requests and further information. Data input and support for Booking and management of activity booking systems. Key Responsibilities Co-ordinate all resort communication going to our guests. Working to support the Entertainments and Leisure HOD to schedule all entertainment and leisure products across multiple venues, taking into consideration touring restrictions, resort operation, team restrictions and appropriate times for product and turn around. In conjunction with Resort communication the entertainments administrative co-ordinator will be responsible for collateral used by entertainments and leisure for signage, posters, resort screens and digital signage. Work to deadlines on data input to achieve targets of making information live for our guests. Work to support the entertainment and leisure HOD by co-ordinating feedback from the other entertainment and leisure leaders on overall entertainment schedules and any operational issues that may arise by break. Ensure that all artistes are contacted in due time before their performance date and provide/and gain all relevant information needed pre-arrival Co-ordinate the communication and logistics of each visiting artiste requirements with the technical support teams and Entertainment experience manager (where applicable) Book all accommodation requirements for visiting artistes and entertainment contractors/suppliers. Working with the Entertainments and Leisure HOD to ensure all hospitality needs can be met - where applicable. Support the department operation and yield manage the booking systems and activity offer, by coordinating the release of high demand activities along side of inputting data, monitoring and keeping the Skills, Knowledge & Expertise Adhering to all company procedures, best practices, support resort and branding guidelines Following all relevant legislation including health, safety, hygiene and fire Ensuring the safety of customers and team members, and security of acts, merchandise and equipment Work across both family and live music weekends, and have an active role in communication with conference and events. General support for the entertainments and Leisure department and other operational departments of the resort, where needed. Supporting the department as a duty manager for daytime and evening shifts. In addition to your normal duties, you may be required to assist with duties not directly linked to your job description but commensurate with your position and in accordance with the job purpose from time to time. Your co-operation will always be appreciated but not abused. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
The Customer Service Coordinator works as an integral member of the Donor Request Management Department, supporting the coordination of stem cell donations with unrelated donors. Customer Service Coordinator will work within the Confirmatory Typing (CT) team of the department, managing the coordination of pre-testing for bone marrow and peripheral blood stem cell donations. This includes, but is not limited to, scheduling blood tests, reviewing results and liaising with international stem cell registries. Customer Service Coordinator will work with the Confirmatory Typing Manager to resolve any donor and transplant centre complaints and respond as necessary. Part of the responsibily for the Customer Service Coordinator will evaluate donors for medical and non-medical factors affecting suitability and eligibility using guidelines as set by UK and national regulations. Key Responsibilities: Educating and consenting donors on the bone marrow or peripheral blood stem cell donation process using principles of informed consent. Work closely with UK stakeholders to manage the coordination of blood tests, this includes hospitals, GPs and international entities, UK medical advisers and associated labs. Work with internal databases to record and document accurate donor case notes. Ensure compliance with all standards, policies, procedures, and documentation requirements set by, registries, and regulatory authorities such as the Human Tissue Authority etc. Represent the Donor Request Management team at local and international working groups, inputting into organisational projects, as required. Respond to, and investigate, any quality incidents and adverse events (S(P)EARs), including providing recommendations for corrective and preventative actions. Ad hoc activities including quality assurance and service improvement projects and any other duties as requested by the Confirmatory Typing Manager. To meet with the Confirmatory Typing Manager for the purpose of regular supervision and appraisal. To participate in staff training, organisation/team meetings and events, as required. To keep up-to-date with developments and learning in the field of stem cell donation. To comply with the organisation's health and safety, confidentiality, data protection and other policies. To promote equality of opportunity and anti-discriminatory practices Essential Skills: Educated to A-Level (or equivalent) or relevant vocational training. 3 plus years work experience, working in a busy team/organisation. 1-2 years of working in healthcare/NHS setting Excellent written and verbal communication skills. Excellent interpersonal skills, including active listening skills and a good phone manner. A strong team player. Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation. Willingness to become acquainted with a very specific discipline/branch of medical science. A high degree of sensitivity and empathy. Very proactive work ethic and ability to work on own initiative. Strong attention to detail and accuracy. Highly organised and able to multitask efficiently. Ability to work to and achieve clear targets and deadlines. Flexible approach with the ability to adapt to new and changing situations. Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint). Experience of working with large database/CRM systems. Willingness to travel on occasions for training and workshops, both nationally and internationally. Ability to work in line with GDPR and with an understanding of donor and patient confidentiality. Strong passion to follow mission and values. Background: Inizio Engage is an equal opportunity employer, and employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, nationality, ethnic or national origin, disability, age, pregnancy. Please note if you have not heard from a member of the resourcing department within 7 days your application has been unsuccessful at this stage. Thank you for your interest in Inizio Engage.
May 01, 2024
Full time
The Customer Service Coordinator works as an integral member of the Donor Request Management Department, supporting the coordination of stem cell donations with unrelated donors. Customer Service Coordinator will work within the Confirmatory Typing (CT) team of the department, managing the coordination of pre-testing for bone marrow and peripheral blood stem cell donations. This includes, but is not limited to, scheduling blood tests, reviewing results and liaising with international stem cell registries. Customer Service Coordinator will work with the Confirmatory Typing Manager to resolve any donor and transplant centre complaints and respond as necessary. Part of the responsibily for the Customer Service Coordinator will evaluate donors for medical and non-medical factors affecting suitability and eligibility using guidelines as set by UK and national regulations. Key Responsibilities: Educating and consenting donors on the bone marrow or peripheral blood stem cell donation process using principles of informed consent. Work closely with UK stakeholders to manage the coordination of blood tests, this includes hospitals, GPs and international entities, UK medical advisers and associated labs. Work with internal databases to record and document accurate donor case notes. Ensure compliance with all standards, policies, procedures, and documentation requirements set by, registries, and regulatory authorities such as the Human Tissue Authority etc. Represent the Donor Request Management team at local and international working groups, inputting into organisational projects, as required. Respond to, and investigate, any quality incidents and adverse events (S(P)EARs), including providing recommendations for corrective and preventative actions. Ad hoc activities including quality assurance and service improvement projects and any other duties as requested by the Confirmatory Typing Manager. To meet with the Confirmatory Typing Manager for the purpose of regular supervision and appraisal. To participate in staff training, organisation/team meetings and events, as required. To keep up-to-date with developments and learning in the field of stem cell donation. To comply with the organisation's health and safety, confidentiality, data protection and other policies. To promote equality of opportunity and anti-discriminatory practices Essential Skills: Educated to A-Level (or equivalent) or relevant vocational training. 3 plus years work experience, working in a busy team/organisation. 1-2 years of working in healthcare/NHS setting Excellent written and verbal communication skills. Excellent interpersonal skills, including active listening skills and a good phone manner. A strong team player. Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation. Willingness to become acquainted with a very specific discipline/branch of medical science. A high degree of sensitivity and empathy. Very proactive work ethic and ability to work on own initiative. Strong attention to detail and accuracy. Highly organised and able to multitask efficiently. Ability to work to and achieve clear targets and deadlines. Flexible approach with the ability to adapt to new and changing situations. Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint). Experience of working with large database/CRM systems. Willingness to travel on occasions for training and workshops, both nationally and internationally. Ability to work in line with GDPR and with an understanding of donor and patient confidentiality. Strong passion to follow mission and values. Background: Inizio Engage is an equal opportunity employer, and employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, nationality, ethnic or national origin, disability, age, pregnancy. Please note if you have not heard from a member of the resourcing department within 7 days your application has been unsuccessful at this stage. Thank you for your interest in Inizio Engage.
Community Manager A little bit about who we are:Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don't just give people a bed for the night; we offer a home, meaningful work and a sense of belonging. At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet. The majority of our charity's income is generated in our social enterprise which includes our four charity shops based Online, in Plumstead, Lewisham and Poplar. We also run regular outreach projects, offering support to some of the most vulnerable people in the capital. Companions can work in every area of our social enterprise, directly contributing to our charity whilst gaining skills and valuable work experience. Some of the things that we are looking for in our Community Manager: The ability to focus on impact and deliver results. Experience of planning, developing, and managing support services for clients with support needs Knowledge and understanding of Strength-based practice and Trauma informed care. Experience of managing the performance, learning and development of staff. Knowledge and understanding of homelessness issues Demonstrable commitment to inclusive working, ensuring equality and valuing diversity. A belief in the potential of each individual and an understanding of the importance of the Community in helping an individual achieve their potential Some of the things you would be responsible for as a Community Manager: Responsible for the admission welcome including assess new referrals, interviewing potential Companions, welfare and care of Companions, their integration into the Emmaus Community and the wider community at large, developing a sense of extended family. Lead and implement a culture which provides confidentiality, promotes professional boundaries, protects data, and safeguards Companions, Volunteers and staff. To manage support relating to Companion's needs regarding their daily living requirements, physical and mental health, safety and personal development. To assist and encourage Companions to move into independent accommodation where appropriate Ensure that effective Safeguarding systems are in place and maintained, acting as the organisation's Designated Safeguarding Person, with delegated responsibility for policy development, implementation, and reporting. Working in partnership with the Retail Manager, facilitate, encourage, and support companion engagement and training within the social enterprises to ensure they are viable businesses. Assist the Multi-Site Property and Facilities Manager in the upkeep and maintenance of the Community, to ensure that it provides a pleasant and comfortable home for the Companions, whilst adhering to health and safety requirements You may also have experience in areas such as Social Worker, Outreach Coordinator, Case Manager, Volunteer Coordinator, Program Manager, Advocacy Officer, Operations Manager Location : London Contract Type Permanent, Full time Salary: £30,000 - £35,000 Hours: 40 Benefits : 25 days annual leave + bank holidays and discount in Emmaus Greenwich shops Closing date; 05-05-2024 REF-
May 01, 2024
Full time
Community Manager A little bit about who we are:Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don't just give people a bed for the night; we offer a home, meaningful work and a sense of belonging. At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet. The majority of our charity's income is generated in our social enterprise which includes our four charity shops based Online, in Plumstead, Lewisham and Poplar. We also run regular outreach projects, offering support to some of the most vulnerable people in the capital. Companions can work in every area of our social enterprise, directly contributing to our charity whilst gaining skills and valuable work experience. Some of the things that we are looking for in our Community Manager: The ability to focus on impact and deliver results. Experience of planning, developing, and managing support services for clients with support needs Knowledge and understanding of Strength-based practice and Trauma informed care. Experience of managing the performance, learning and development of staff. Knowledge and understanding of homelessness issues Demonstrable commitment to inclusive working, ensuring equality and valuing diversity. A belief in the potential of each individual and an understanding of the importance of the Community in helping an individual achieve their potential Some of the things you would be responsible for as a Community Manager: Responsible for the admission welcome including assess new referrals, interviewing potential Companions, welfare and care of Companions, their integration into the Emmaus Community and the wider community at large, developing a sense of extended family. Lead and implement a culture which provides confidentiality, promotes professional boundaries, protects data, and safeguards Companions, Volunteers and staff. To manage support relating to Companion's needs regarding their daily living requirements, physical and mental health, safety and personal development. To assist and encourage Companions to move into independent accommodation where appropriate Ensure that effective Safeguarding systems are in place and maintained, acting as the organisation's Designated Safeguarding Person, with delegated responsibility for policy development, implementation, and reporting. Working in partnership with the Retail Manager, facilitate, encourage, and support companion engagement and training within the social enterprises to ensure they are viable businesses. Assist the Multi-Site Property and Facilities Manager in the upkeep and maintenance of the Community, to ensure that it provides a pleasant and comfortable home for the Companions, whilst adhering to health and safety requirements You may also have experience in areas such as Social Worker, Outreach Coordinator, Case Manager, Volunteer Coordinator, Program Manager, Advocacy Officer, Operations Manager Location : London Contract Type Permanent, Full time Salary: £30,000 - £35,000 Hours: 40 Benefits : 25 days annual leave + bank holidays and discount in Emmaus Greenwich shops Closing date; 05-05-2024 REF-
About the role As an Operations Coordinator, you will apply your technical knowledge about systems and processes within the team and provide your expertise and guidance on the resolution of system, data, and service queries. You will work with internal teams such as our Data team, Qualification Development, and Assessment teams building quality assurance and assessment master data across the various platforms we use at City & Guilds. You will take responsibility for building product master data, enabling the integration across the SAP system whilst also maintaining and setting up master data for eMarking and related systems. You will also work closely with internal stakeholders to support the testing of new SAP and assessment platform functionality. About you As an Operations Coordinator, you will apply your technical knowledge about systems and processes within the team and provide your expertise and guidance on the resolution of system, data, and service queries. You will work with internal teams such as our Data team, Qualification Development, and Assessment teams building quality assurance and assessment master data across the various platforms we use at City & Guilds. You will take responsibility for building product master data, enabling the integration across the SAP system whilst also maintaining and setting up master data for eMarking and related systems. You will also work closely with internal stakeholders to support the testing of new SAP and assessment platform functionality. You will need good communication skills and problem-solving skills with a positive can-do attitude with a focus on producing high-quality outputs. Additionally, you will need to be comfortable working to deadlines and delivering to our Service Level Agreements and Key Performance Indicators. For more information about the role, refer to the attached Role Profile. Please note that due to this vacancy being a project based fixed term contract, your daily tasks may only include some of the duties listed. Our Story And Mission Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we're proud that everything we do is focused on achieving this purpose. Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start. At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth. Our rich experience means we're uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training and consultancy. Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone. What We Offer We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You'll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. We welcome a discussion about how this role could work flexibly for you. For example, work pattern, job share, hours or location. Next Steps And How To Apply If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
May 01, 2024
Contractor
About the role As an Operations Coordinator, you will apply your technical knowledge about systems and processes within the team and provide your expertise and guidance on the resolution of system, data, and service queries. You will work with internal teams such as our Data team, Qualification Development, and Assessment teams building quality assurance and assessment master data across the various platforms we use at City & Guilds. You will take responsibility for building product master data, enabling the integration across the SAP system whilst also maintaining and setting up master data for eMarking and related systems. You will also work closely with internal stakeholders to support the testing of new SAP and assessment platform functionality. About you As an Operations Coordinator, you will apply your technical knowledge about systems and processes within the team and provide your expertise and guidance on the resolution of system, data, and service queries. You will work with internal teams such as our Data team, Qualification Development, and Assessment teams building quality assurance and assessment master data across the various platforms we use at City & Guilds. You will take responsibility for building product master data, enabling the integration across the SAP system whilst also maintaining and setting up master data for eMarking and related systems. You will also work closely with internal stakeholders to support the testing of new SAP and assessment platform functionality. You will need good communication skills and problem-solving skills with a positive can-do attitude with a focus on producing high-quality outputs. Additionally, you will need to be comfortable working to deadlines and delivering to our Service Level Agreements and Key Performance Indicators. For more information about the role, refer to the attached Role Profile. Please note that due to this vacancy being a project based fixed term contract, your daily tasks may only include some of the duties listed. Our Story And Mission Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we're proud that everything we do is focused on achieving this purpose. Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start. At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth. Our rich experience means we're uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training and consultancy. Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone. What We Offer We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You'll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. We welcome a discussion about how this role could work flexibly for you. For example, work pattern, job share, hours or location. Next Steps And How To Apply If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
This is a great opportunity for a dynamic individual to be a member of the Perenco UK QSSHE team where you could be based across any of our offshore assets in the Southern North Sea. The primary function of this role is to promote, develop and maintain a Health, Safety and Environmentally aware asset using combined specialist knowledge of team members, and to provide a comprehensive Medic and Occupational Heath function to our offshore platforms and associated NUI's. Alongside the medical aspect, you will be required to deliver a high level of safety support and coaching to management and platform staff to ensure their regulatory and legislative compliance with regards to Health, Safety & Environment. This position operates on a 2 week on 2 week off shift rotation. Key Responsibilities Include: To provide comprehensive Medic and Occupational Health function to the platform and associated NUI's, including: Provision of Emergency medical response, Primary Medical care and prehospital life support Ensure adequate resources of medical equipment and consumables are available to cover all foreseeable platform requirements Provide clinical service for routine illness and minor injury Focal point for RIDDOR reporting Manual Handling Coordinator/ Trainer COSHH coordinator Noise at work Appointed person HAV's focal point DSE / Ergonomic assessor Asbestos focal point Potable water focal point Radiation Protection Supervisor Stress management Ensure all duties relating to occupational health Hygiene and safety are carried out effectively and efficiently HSE Performance Act as point of contact for all HSE issues and support for offshore platform, to include: Regulations, policies, plans & reports (internal and external) Carry out induction and orientation training for new starts and visitors. Communicate and implement Perenco UK Ltd HSE policies, site standards and objectives, management arrangements, and contribute to HSE performance, as a position holder and as an individual Administration and reporting on progress relating to the POST system. Maintain records and produce reports. Coach and engage the crew Supervision of personnel engaged in all aspects of maintenance and overhaul of any lifesaving and firefighting appliances To provide health, safety and environmental advice in all matters relating to Planned Shutdowns, Vessel outages, Tank entry, etc An active member of all risk assessment discussions Support safety meetings to ensure key HSE issues are communicated Deliver and coach others on the commitments in QSSHE plans Have a good knowledge of the external regulations, approved codes of practice and all areas of HSE work on the platform e.g. PUWER Familiarise with the platform and associated NUI's Safety Cases Document custodian, act as subject matter expert (SME) and maintain technical accuracy of specific controlled documents Other Responsibilities Include: Support personnel where required on systems such as MOI, PTRAC, SEVRON, Asbestos Permit to Work etc. Support the platform personnel and coach where required on the POST, SOC, DRR. Support Safety Reps in the delivery of continuous safety performance and setting their own HSE objectives Responsible for the effective management of HSE and for coordinating activities in this respect, particularly as regards self-regulation and audit Actively participate in Action Teams i.e. Ptrac, MOI etc Act as an individual champion for HSE issues Support the preparation and practice of emergency exercises, testing against ERP procedures Supervision of radiological work for Perenco UK Ltd activities as the nominated 'Radiation Protection Supervisor'. Organise the transportation and cleaning or disposal of LSA contaminated equipment and maintain records Act as co-ordinator of Control of Substances Hazardous to Health (COSHH) activities, waste management, (advice only on shipment of hazardous goods by sea and air) Undertake environmental inspections and compliance assurance Act as platform focal point for the operation of the environmental elements of the BMS covered by Perenco's ISO 14001certified EMS Act as focal point for all environmental issues Work closely with the onshore Environmental Specialist Safety Critical Tasks Asbestos Assessor The Asbestos Assessor is required to demonstrate knowledge and understanding of: Managing and Working with Asbestos, requirements of understanding Non-Licensed, Notifiable Non Licenced or Licensed Work and additional requirements for Notifiable Non-Licensed Work COSHH Assessor The COSHH Assessor is required to demonstrate knowledge and understanding as follows: Recognising hazardous substances, evaluation of hazardous substances and control of hazardous substances Hand Arm Vibration Management Responsible for the management and control of Hand Arm Vibration (HAVs) exposure. Knowledge and understanding of the following must be demonstrated: Demonstrate an understanding of Measurement/Exposure and Limit Values for HAVs exposure, demonstrate how vibration exposure can be mitigated and understand the importance of record keeping and information instruction and training of personnel who may use vibrating tools Manual Handling Assessor Individual responsible for the management of manual handling operations on the installation/asset is required to demonstrate: Manual Handling Hazard Identification, risk assessment tools and control Strategies. Noise Assessor A noise assessor is required to demonstrate knowledge and understanding as follows: Noise types, units of measurement, action and limit values, measurement of noise, development of a noise action plan Potable Water Management Responsible for the day to day management of potable water systems on offshore/onshore installations. Must be able to demonstrate knowledge and understanding of: The management of hazards associated with water supply and storage on offshore/onshore installations, the monitoring of stored water quality and actions required to mitigate positive laboratory results and the administration of and records associated with potable water management Radiation Protection Supervisor Radiation Protection Supervisors - ensure adherence to the Ionising Radiations Regulations 2017 and arrangements made by the employer, in particular supervising the arrangements set out in the Local Rules. Safety & Environmentally Critical Courses Asbestos in Buildings (BOHS P405 Management of) Asbestos P402 (Surveys & Bulk Sampling) Asbestos Removal (Non-Licensed) COSHH Assessor Food Safety Training Level 3 Hand Arm Vibration Coordinator Health and Safety Internal Auditor Legionella Water Systems Management and Control Manual Handling 'Train the Trainer' NEBOSH National General Cert in Occup Health & Safety Part 1 NEBOSH National General Cert in Occup Health & Safety Part 2 Offshore Medic Refresher - Module 1 Offshore Medic Refresher - Module 2 Radioactives by Air & Sea RPS - Radiation Protection Supervisors Sevron COSHH Training & Database Instruction Experience/Qualifications Offshore Survival to OGUK Standard Offshore Medic Certificate (If not from Iqarus/Nottingham University would be required to pass Iqarus Competence Test) NEBOSH Health & Safety Certificate (Diploma Preferred) Occupational Hygiene Qualifications (Core modules in Asbestos, COSHH, Noise, Vibration), preferred but not essential Radiation Protection Supervisor, preferred but not essential Environmental Knowledge (UK Legal Requirements), preferred but not essential Risk Assessment, incident investigation and auditing skills Reporting and presenting skills (Written & Verbal) Benefits: At Perenco we value and reward our people, offering competitive salaries and a wide range of benefits including: Life Assurance Private Medical Insurance Flexible Benefit Allowance Excellent Pension Provision 14 Days Holiday Profit 'Units' Sharing Scheme Discretionary Bonus
May 01, 2024
Full time
This is a great opportunity for a dynamic individual to be a member of the Perenco UK QSSHE team where you could be based across any of our offshore assets in the Southern North Sea. The primary function of this role is to promote, develop and maintain a Health, Safety and Environmentally aware asset using combined specialist knowledge of team members, and to provide a comprehensive Medic and Occupational Heath function to our offshore platforms and associated NUI's. Alongside the medical aspect, you will be required to deliver a high level of safety support and coaching to management and platform staff to ensure their regulatory and legislative compliance with regards to Health, Safety & Environment. This position operates on a 2 week on 2 week off shift rotation. Key Responsibilities Include: To provide comprehensive Medic and Occupational Health function to the platform and associated NUI's, including: Provision of Emergency medical response, Primary Medical care and prehospital life support Ensure adequate resources of medical equipment and consumables are available to cover all foreseeable platform requirements Provide clinical service for routine illness and minor injury Focal point for RIDDOR reporting Manual Handling Coordinator/ Trainer COSHH coordinator Noise at work Appointed person HAV's focal point DSE / Ergonomic assessor Asbestos focal point Potable water focal point Radiation Protection Supervisor Stress management Ensure all duties relating to occupational health Hygiene and safety are carried out effectively and efficiently HSE Performance Act as point of contact for all HSE issues and support for offshore platform, to include: Regulations, policies, plans & reports (internal and external) Carry out induction and orientation training for new starts and visitors. Communicate and implement Perenco UK Ltd HSE policies, site standards and objectives, management arrangements, and contribute to HSE performance, as a position holder and as an individual Administration and reporting on progress relating to the POST system. Maintain records and produce reports. Coach and engage the crew Supervision of personnel engaged in all aspects of maintenance and overhaul of any lifesaving and firefighting appliances To provide health, safety and environmental advice in all matters relating to Planned Shutdowns, Vessel outages, Tank entry, etc An active member of all risk assessment discussions Support safety meetings to ensure key HSE issues are communicated Deliver and coach others on the commitments in QSSHE plans Have a good knowledge of the external regulations, approved codes of practice and all areas of HSE work on the platform e.g. PUWER Familiarise with the platform and associated NUI's Safety Cases Document custodian, act as subject matter expert (SME) and maintain technical accuracy of specific controlled documents Other Responsibilities Include: Support personnel where required on systems such as MOI, PTRAC, SEVRON, Asbestos Permit to Work etc. Support the platform personnel and coach where required on the POST, SOC, DRR. Support Safety Reps in the delivery of continuous safety performance and setting their own HSE objectives Responsible for the effective management of HSE and for coordinating activities in this respect, particularly as regards self-regulation and audit Actively participate in Action Teams i.e. Ptrac, MOI etc Act as an individual champion for HSE issues Support the preparation and practice of emergency exercises, testing against ERP procedures Supervision of radiological work for Perenco UK Ltd activities as the nominated 'Radiation Protection Supervisor'. Organise the transportation and cleaning or disposal of LSA contaminated equipment and maintain records Act as co-ordinator of Control of Substances Hazardous to Health (COSHH) activities, waste management, (advice only on shipment of hazardous goods by sea and air) Undertake environmental inspections and compliance assurance Act as platform focal point for the operation of the environmental elements of the BMS covered by Perenco's ISO 14001certified EMS Act as focal point for all environmental issues Work closely with the onshore Environmental Specialist Safety Critical Tasks Asbestos Assessor The Asbestos Assessor is required to demonstrate knowledge and understanding of: Managing and Working with Asbestos, requirements of understanding Non-Licensed, Notifiable Non Licenced or Licensed Work and additional requirements for Notifiable Non-Licensed Work COSHH Assessor The COSHH Assessor is required to demonstrate knowledge and understanding as follows: Recognising hazardous substances, evaluation of hazardous substances and control of hazardous substances Hand Arm Vibration Management Responsible for the management and control of Hand Arm Vibration (HAVs) exposure. Knowledge and understanding of the following must be demonstrated: Demonstrate an understanding of Measurement/Exposure and Limit Values for HAVs exposure, demonstrate how vibration exposure can be mitigated and understand the importance of record keeping and information instruction and training of personnel who may use vibrating tools Manual Handling Assessor Individual responsible for the management of manual handling operations on the installation/asset is required to demonstrate: Manual Handling Hazard Identification, risk assessment tools and control Strategies. Noise Assessor A noise assessor is required to demonstrate knowledge and understanding as follows: Noise types, units of measurement, action and limit values, measurement of noise, development of a noise action plan Potable Water Management Responsible for the day to day management of potable water systems on offshore/onshore installations. Must be able to demonstrate knowledge and understanding of: The management of hazards associated with water supply and storage on offshore/onshore installations, the monitoring of stored water quality and actions required to mitigate positive laboratory results and the administration of and records associated with potable water management Radiation Protection Supervisor Radiation Protection Supervisors - ensure adherence to the Ionising Radiations Regulations 2017 and arrangements made by the employer, in particular supervising the arrangements set out in the Local Rules. Safety & Environmentally Critical Courses Asbestos in Buildings (BOHS P405 Management of) Asbestos P402 (Surveys & Bulk Sampling) Asbestos Removal (Non-Licensed) COSHH Assessor Food Safety Training Level 3 Hand Arm Vibration Coordinator Health and Safety Internal Auditor Legionella Water Systems Management and Control Manual Handling 'Train the Trainer' NEBOSH National General Cert in Occup Health & Safety Part 1 NEBOSH National General Cert in Occup Health & Safety Part 2 Offshore Medic Refresher - Module 1 Offshore Medic Refresher - Module 2 Radioactives by Air & Sea RPS - Radiation Protection Supervisors Sevron COSHH Training & Database Instruction Experience/Qualifications Offshore Survival to OGUK Standard Offshore Medic Certificate (If not from Iqarus/Nottingham University would be required to pass Iqarus Competence Test) NEBOSH Health & Safety Certificate (Diploma Preferred) Occupational Hygiene Qualifications (Core modules in Asbestos, COSHH, Noise, Vibration), preferred but not essential Radiation Protection Supervisor, preferred but not essential Environmental Knowledge (UK Legal Requirements), preferred but not essential Risk Assessment, incident investigation and auditing skills Reporting and presenting skills (Written & Verbal) Benefits: At Perenco we value and reward our people, offering competitive salaries and a wide range of benefits including: Life Assurance Private Medical Insurance Flexible Benefit Allowance Excellent Pension Provision 14 Days Holiday Profit 'Units' Sharing Scheme Discretionary Bonus