As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards. Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we're committed to personalised learning paths for every employee to help you, and us, grow. Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We're proud to design and develop some of the best business solutions like iTrent and People First to support our customers' people-related challenges across every vertical. Looking for the place where you can belong? Join MHR and help us shape the world of work. Join our team as a Payroll Manager, delivering excellence and leading innovation! As MHR continues to expand its delivery of managed payroll services to the largest organisations in the UK, we now require an experienced Operations Manager to oversee the delivery of our industry leading services. As a Payroll Manager you will be responsible for the following: Leadership and Guidance: Process management driven with a view to continuous improvement, experience in the delivery of fast paced, time critical services, within a tightly controlled operational and statutory framework. Strategic Collaboration: Working closely with the senior operational managers to shape and optimise our payroll function, managing growth in a quality framework. Stakeholder Relations: Build and nurture strong relationships with key stakeholders, contributing to our reputation as a trusted partner. Management of large teams and team dynamics to deliver to our customer's on time every time Skills: Leadership and People Management: Proven skills in leading and managing a high-performing team. Customer Service Excellence: A dedication to providing top-notch service to our valued clients. Payroll Legislation: In-depth knowledge of payroll regulations and compliance. If you're ready to take your career to the next level and be a part of a dynamic team committed to excellence, we encourage you to apply. Join us in delivering exceptional payroll services to the largest public and private organisations in the UK. Benefits to support you personally and professionally Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including: Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays Discounts and cashback on leisure, travel, technology, fashion, gym memberships, and food Monthly employee recognition program and departmental awards Referral bonus scheme of up to £2,000 Employee-led social events such as running clubs, football teams, book clubs, and bake-offs On-site subsidised restaurants offering a variety of fresh meals daily Opt-in benefits schemes such as private medical insurance and dental coverage We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.
May 01, 2024
Full time
As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards. Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we're committed to personalised learning paths for every employee to help you, and us, grow. Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We're proud to design and develop some of the best business solutions like iTrent and People First to support our customers' people-related challenges across every vertical. Looking for the place where you can belong? Join MHR and help us shape the world of work. Join our team as a Payroll Manager, delivering excellence and leading innovation! As MHR continues to expand its delivery of managed payroll services to the largest organisations in the UK, we now require an experienced Operations Manager to oversee the delivery of our industry leading services. As a Payroll Manager you will be responsible for the following: Leadership and Guidance: Process management driven with a view to continuous improvement, experience in the delivery of fast paced, time critical services, within a tightly controlled operational and statutory framework. Strategic Collaboration: Working closely with the senior operational managers to shape and optimise our payroll function, managing growth in a quality framework. Stakeholder Relations: Build and nurture strong relationships with key stakeholders, contributing to our reputation as a trusted partner. Management of large teams and team dynamics to deliver to our customer's on time every time Skills: Leadership and People Management: Proven skills in leading and managing a high-performing team. Customer Service Excellence: A dedication to providing top-notch service to our valued clients. Payroll Legislation: In-depth knowledge of payroll regulations and compliance. If you're ready to take your career to the next level and be a part of a dynamic team committed to excellence, we encourage you to apply. Join us in delivering exceptional payroll services to the largest public and private organisations in the UK. Benefits to support you personally and professionally Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including: Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays Discounts and cashback on leisure, travel, technology, fashion, gym memberships, and food Monthly employee recognition program and departmental awards Referral bonus scheme of up to £2,000 Employee-led social events such as running clubs, football teams, book clubs, and bake-offs On-site subsidised restaurants offering a variety of fresh meals daily Opt-in benefits schemes such as private medical insurance and dental coverage We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.
Market Leading Consultancy Net Promoter Score Competitive Salary 25 days holiday Buy and sell holiday 4% Company Pension contribution Hybrid working, min 1 day in office Supportive, progressive and friendly team Bike and Electric Car (inc Porsche, Tesla, BMW, Audi etc) Schemes Poker, Squash, Table Tennis tournaments and many other social events Founded in 2005, we are a dynamic data solutions company dedicated to helping organisations solve complex business challenges. Our client's satisfaction is of primary importance to us and we are proud to own a World Class Net Promoter Score. Combining our data solutions with our delivery capabilities and tailored approach, we work with clients across a range of industry sectors including Water, Energy, Telecomms, Financial Services, Retail, Charity, Healthcare, Travel and Leisure to achieve a common goal. Sagacity addresses core problems that exist for clients within the life-cycle of their customers; identifying profitable prospective customers, reducing Bad Debt, improving Revenue & Margin and optimising value through our core solutions; Customer Data Management, Credit Risk, Revenue Assurance, Value Based Management, Data Management Solutions and Consulting. We help our clients to extract maximum value by joining the dots between data, people, policies, processes and systems. We believe that the reason for our World Class Net Promoter Score is because of the talent we employ and nurture, our team environment as well as our ethos - for us it is a mindset thing We are a purpose led company and we believe that purpose comes before profit. We believe that if we achieve our purpose then everything else will follow. From a client perspective that means we engage to deliver successful client outcomes rather than limiting ourselves to delivering contracted outputs. Delivering outputs delivers the contract. Joining the dots delivers the outcome. We are growing quickly. Not only growing the number of clients we work with, but also what we do for them. Effectively, we are a data solutions company and use data to solve business challenges. We provide data, analysis, solutions, advice, and consultancy as an extension of their team. Whether it is for new customer acquisition, customer on-boarding and management, revenue management, value driving or customer retention there's always an opportunity to improve what they do. We already work with some of the UK's biggest and best-known brands in this space Including Sky, Talk Talk, VM02, Samsung and many more. We have some amazing case studies and examples of how we have helped these businesses both save and make significant amounts of money. But we are keen to add more and are looking for a senior business development person to add to our already very successful team. The person we are looking for will help find new prospects, develop and build relationships with key individuals and then provide solutions to their problems. At Sagacity we believe there is no problem that can't be solved by data analysis and great people - and you could be the person to help us find and solve some of those problems. We are looking for someone who is creative and tenacious but also fun and engaging and who is keen to meet new people and build excellent relationships. Responsibilities Principal responsibilities will involve: Owning a target and delivering against it Identifying new client opportunities to develop a sales pipeline Working closely with clients in understanding their requirements, defining solutions, and creating compelling propositions Showing commercial ability in terms of negotiating data contracts and commercial agreements Working with internal teams (insight/solutions/operations/development) to ensure we develop strategies which maximise opportunities Attending networking and industry specific events Skills Required Experience in the Telco or Media sector - or both Successful record of selling into enterprise organisations Previous experience selling Consultancy or data driven solutions is preferred Confident leading contract negotiations Ability to build relationships and develop strategic partnerships Track record of meeting and exceeding targets The ability to thrive within a target driven sales environment ! Success in any business is ultimately about its people; their skills, personality, attitude, qualities, dedication and enthusiasm. We recognise the value of our people and their commitment to working together as a team, but equally between ourselves and our clients. Our consultants are often personally recommended and undergo rigorous screening to ensure they share the qualities that are integral to our business. They naturally have an outstanding level of skill in their areas of expertise, many with significant operational experience within our key industry sectors. At Sagacity, we: believe working with our clients, in collaboration, delivers better results coach & mentor our client's teams so our solutions live on after our assignment ends believe in delivering benefits as we go along If you would like to join a unique working environment, with a sociable culture, where work is done a little bit differently - and we believe 'better' - then we look forward to hearing from you!
May 01, 2024
Full time
Market Leading Consultancy Net Promoter Score Competitive Salary 25 days holiday Buy and sell holiday 4% Company Pension contribution Hybrid working, min 1 day in office Supportive, progressive and friendly team Bike and Electric Car (inc Porsche, Tesla, BMW, Audi etc) Schemes Poker, Squash, Table Tennis tournaments and many other social events Founded in 2005, we are a dynamic data solutions company dedicated to helping organisations solve complex business challenges. Our client's satisfaction is of primary importance to us and we are proud to own a World Class Net Promoter Score. Combining our data solutions with our delivery capabilities and tailored approach, we work with clients across a range of industry sectors including Water, Energy, Telecomms, Financial Services, Retail, Charity, Healthcare, Travel and Leisure to achieve a common goal. Sagacity addresses core problems that exist for clients within the life-cycle of their customers; identifying profitable prospective customers, reducing Bad Debt, improving Revenue & Margin and optimising value through our core solutions; Customer Data Management, Credit Risk, Revenue Assurance, Value Based Management, Data Management Solutions and Consulting. We help our clients to extract maximum value by joining the dots between data, people, policies, processes and systems. We believe that the reason for our World Class Net Promoter Score is because of the talent we employ and nurture, our team environment as well as our ethos - for us it is a mindset thing We are a purpose led company and we believe that purpose comes before profit. We believe that if we achieve our purpose then everything else will follow. From a client perspective that means we engage to deliver successful client outcomes rather than limiting ourselves to delivering contracted outputs. Delivering outputs delivers the contract. Joining the dots delivers the outcome. We are growing quickly. Not only growing the number of clients we work with, but also what we do for them. Effectively, we are a data solutions company and use data to solve business challenges. We provide data, analysis, solutions, advice, and consultancy as an extension of their team. Whether it is for new customer acquisition, customer on-boarding and management, revenue management, value driving or customer retention there's always an opportunity to improve what they do. We already work with some of the UK's biggest and best-known brands in this space Including Sky, Talk Talk, VM02, Samsung and many more. We have some amazing case studies and examples of how we have helped these businesses both save and make significant amounts of money. But we are keen to add more and are looking for a senior business development person to add to our already very successful team. The person we are looking for will help find new prospects, develop and build relationships with key individuals and then provide solutions to their problems. At Sagacity we believe there is no problem that can't be solved by data analysis and great people - and you could be the person to help us find and solve some of those problems. We are looking for someone who is creative and tenacious but also fun and engaging and who is keen to meet new people and build excellent relationships. Responsibilities Principal responsibilities will involve: Owning a target and delivering against it Identifying new client opportunities to develop a sales pipeline Working closely with clients in understanding their requirements, defining solutions, and creating compelling propositions Showing commercial ability in terms of negotiating data contracts and commercial agreements Working with internal teams (insight/solutions/operations/development) to ensure we develop strategies which maximise opportunities Attending networking and industry specific events Skills Required Experience in the Telco or Media sector - or both Successful record of selling into enterprise organisations Previous experience selling Consultancy or data driven solutions is preferred Confident leading contract negotiations Ability to build relationships and develop strategic partnerships Track record of meeting and exceeding targets The ability to thrive within a target driven sales environment ! Success in any business is ultimately about its people; their skills, personality, attitude, qualities, dedication and enthusiasm. We recognise the value of our people and their commitment to working together as a team, but equally between ourselves and our clients. Our consultants are often personally recommended and undergo rigorous screening to ensure they share the qualities that are integral to our business. They naturally have an outstanding level of skill in their areas of expertise, many with significant operational experience within our key industry sectors. At Sagacity, we: believe working with our clients, in collaboration, delivers better results coach & mentor our client's teams so our solutions live on after our assignment ends believe in delivering benefits as we go along If you would like to join a unique working environment, with a sociable culture, where work is done a little bit differently - and we believe 'better' - then we look forward to hearing from you!
The Apartment Network (TAN) is an energetic team of professionals sourcing and managing global temporary housing solutions through serviced apartments in towns and cities across the world, predominantly for international B2B customers, the travel industry and the relocation industry. Our approach ensures a perfect match to the accommodation choice of contemporary corporate travellers. Our offering provides greater value and a more leisure flavoured experience while working away from home in a safe place with more space, more privacy and flexibility. As part of our expansion plan, TAN seeks to increase its activities in German Speaking markets. TAN is owned by management and a highly specialised investment firm (Ansor Ltd) which take a long-term view on growth. Key Activities Drive business development in Germany, Austria, Switzerland. Win new corporate customers, Travel Management and Relocation companies for TAN. Collaborate with marketing campaigns to identify and win new target groups. Take necessary steps to grow the regional pipeline, address new leads in coordination with the business objectives and Marketing campaign programmes. Support activities on Social Media. Account Development and upselling to our existing relations. Represent the company at webinars, exhibitions, trade shows, client meetings and any regional or local administrative or regulatory matters. Help update sales forecasts, monitoring and regular reporting on sales performance against targets to present to the Management Team. Collaborate in the development and execution of the global sales and marketing strategy. Support the Supply Chain and Reservation teams on regional requirements. Required Knowledge and Experience 5+ years' experience in Sales & Marketing related to B2B business development, the Corporate Travel, Relocation and/or Mobility sectors. A highly commercial and sales professional who feels at home discussing accommodation matters and related optimisation solutions with prospective customers and supply chain representatives (property operators and hosts). Experience in consultative selling and producing high quality presentations. Track record of driving sales performance. Ability to build up and develop a local sales team as business grows. Prior success in an international team Ability to achieve results through working on own initiative as well as within a team Degree Educated preferably with degree in Business Administration. An MBA considered as a plus. Competencies Excellent interpersonal and communication skills, both written & verbal. Team spirit and Customer focussed. Fluent in German language and excellent English. Analytical, presentation & negotiation skills. Accountability, Change Management and Flexibility. Advanced user of MS Office Suite, preferable knowledge of SalesForce. Compensation Package and Benefits £40,000 annual base salary. Bonus scheme to reach up to 50% of annual salary. Market standard holidays. Flexible working hours working remotely from the UK or Germany. Travel to industry events across Europe. The Candidate TAN needs to recruit additional commercial professionals in the DACH region, to account manage, lead customer acquisitions and further develop the business with the support of our central, London team. We are seeking an entrepreneurial minded person which enjoys the flexibility to work self-directed in the local market yet backed by a professional experienced team. We envisage that the ideal candidate will be tech savvy, ambitious and with the ability to sell TAN as a solution to corporate customers with long term accommodation requirements. The decision-making unit in customers is likely to comprise of Travel and Mobility Managers, HR executives, CFOs and Procurement professionals. Whilst selling to this target audience, candidates will also need to demonstrate the capability to develop a product set and service capability that attracts their customers and builds repeatable revenues. The backdrop of a relatively immature corporate housing and long stay corporate apartment provision in the DACH region provides an open field on which to play.
May 01, 2024
Full time
The Apartment Network (TAN) is an energetic team of professionals sourcing and managing global temporary housing solutions through serviced apartments in towns and cities across the world, predominantly for international B2B customers, the travel industry and the relocation industry. Our approach ensures a perfect match to the accommodation choice of contemporary corporate travellers. Our offering provides greater value and a more leisure flavoured experience while working away from home in a safe place with more space, more privacy and flexibility. As part of our expansion plan, TAN seeks to increase its activities in German Speaking markets. TAN is owned by management and a highly specialised investment firm (Ansor Ltd) which take a long-term view on growth. Key Activities Drive business development in Germany, Austria, Switzerland. Win new corporate customers, Travel Management and Relocation companies for TAN. Collaborate with marketing campaigns to identify and win new target groups. Take necessary steps to grow the regional pipeline, address new leads in coordination with the business objectives and Marketing campaign programmes. Support activities on Social Media. Account Development and upselling to our existing relations. Represent the company at webinars, exhibitions, trade shows, client meetings and any regional or local administrative or regulatory matters. Help update sales forecasts, monitoring and regular reporting on sales performance against targets to present to the Management Team. Collaborate in the development and execution of the global sales and marketing strategy. Support the Supply Chain and Reservation teams on regional requirements. Required Knowledge and Experience 5+ years' experience in Sales & Marketing related to B2B business development, the Corporate Travel, Relocation and/or Mobility sectors. A highly commercial and sales professional who feels at home discussing accommodation matters and related optimisation solutions with prospective customers and supply chain representatives (property operators and hosts). Experience in consultative selling and producing high quality presentations. Track record of driving sales performance. Ability to build up and develop a local sales team as business grows. Prior success in an international team Ability to achieve results through working on own initiative as well as within a team Degree Educated preferably with degree in Business Administration. An MBA considered as a plus. Competencies Excellent interpersonal and communication skills, both written & verbal. Team spirit and Customer focussed. Fluent in German language and excellent English. Analytical, presentation & negotiation skills. Accountability, Change Management and Flexibility. Advanced user of MS Office Suite, preferable knowledge of SalesForce. Compensation Package and Benefits £40,000 annual base salary. Bonus scheme to reach up to 50% of annual salary. Market standard holidays. Flexible working hours working remotely from the UK or Germany. Travel to industry events across Europe. The Candidate TAN needs to recruit additional commercial professionals in the DACH region, to account manage, lead customer acquisitions and further develop the business with the support of our central, London team. We are seeking an entrepreneurial minded person which enjoys the flexibility to work self-directed in the local market yet backed by a professional experienced team. We envisage that the ideal candidate will be tech savvy, ambitious and with the ability to sell TAN as a solution to corporate customers with long term accommodation requirements. The decision-making unit in customers is likely to comprise of Travel and Mobility Managers, HR executives, CFOs and Procurement professionals. Whilst selling to this target audience, candidates will also need to demonstrate the capability to develop a product set and service capability that attracts their customers and builds repeatable revenues. The backdrop of a relatively immature corporate housing and long stay corporate apartment provision in the DACH region provides an open field on which to play.
Changing the way people think about waste. At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management. Help us make a difference as a Business Development Manager - Liquid Waste. This is a position covering the South, requiring the potential for frequent travel and overnight stays. The Business Development Manager - Liquid Waste will drive significant top line growth within the National bulk liquid product, aligning closely with the General manager tankers, and the other commercial teams within the Specialist services business. A quick look at the role. The Business Development Manager is accountable for identifying and driving new business for the National Bulk Liquid offering within Specialist Services division. The position explores the potential market with direct customers to collect and transport their waste liquid volumes by maximising the utilistaion of our national road tanker fleet. The post holder is expected to bring a strong commercial knowledge of the waste sector, with general experience obtained within either the Industrial & Commercial, Hazardous, Brokerage or Waste Tanker sectors The role is an excellent opportunity to diversify and develop new knowledge and skills in a waste specialism. We will support and offer full training to the post holder for them to become the de facto commercial expert for the National Bulk Liquids business Why it's an opportunity not to be wasted. Exploring, identifying and managing new business opportunities in order to secure and grow the bulk liquids product Proactively selling profitable new business in line with operating areas of strength, to achieve and exceed quarterly / annual new business targets Developing and managing a detailed new business pipeline capable of providing a clear business forecast of expected volumes and over achieving on targeted new business sales revenues Producing regular activity and pipeline reporting to give commercial and operational stakeholders visibility of current activity and forecast new activity Working closely with the General Manager tankers to drive a growth strategy aligned with the needs of the business Maintaining data within the business CRM platform, enabling it to be managed within the appropriate marketing campaigns Liaising regularly with other commercial functions to share pipelines and best practice Work alongside like-minded waste professionals in a brilliantly diverse environment built on transparency - not bureaucracy. A chance to join a forward-thinking, industry leader that openly welcomes self-driven individuals who are unafraid to question convention Requirements Here's what we require: Experience of successfully developing, managing and implementing new business services General knowledge of the waste sector Goo presentation, selling, negotiating and influential skills Articulate, confident and assertive. Analytical and able to quickly assess issues and recommend and/or implement solutions Ability to work in partnership with internal departments, (potential) customers and other organisations Robust and resilient, able to absorb pressure and respond positively Experience of building and maintaining customer relationships Pragmatic approach to delivering to tight deadlines and targets Ability to plan, organise and prioritise Ability to deal with conflict and negotiate / manage the appropriate outcome Ability to work with a minimum of supervision and on own initiative The ability to communicate with conviction, plan with precision and, most importantly, play well with others. Minimum GCSE (or equivalent) in English and Maths, however A-Levels or a Degree certainly won't do any harm. Benefits And here's why you'll love it at Biffa. Competitive salary Bonus scheme Car or allowance Ongoing career development, training and coaching - because if you don't grow, we don't grow. Generous pension scheme. Medical and dental scheme. Retail and leisure discounts. Holiday and travel discounts. Bike to work scheme Plus much more Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.
May 01, 2024
Full time
Changing the way people think about waste. At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management. Help us make a difference as a Business Development Manager - Liquid Waste. This is a position covering the South, requiring the potential for frequent travel and overnight stays. The Business Development Manager - Liquid Waste will drive significant top line growth within the National bulk liquid product, aligning closely with the General manager tankers, and the other commercial teams within the Specialist services business. A quick look at the role. The Business Development Manager is accountable for identifying and driving new business for the National Bulk Liquid offering within Specialist Services division. The position explores the potential market with direct customers to collect and transport their waste liquid volumes by maximising the utilistaion of our national road tanker fleet. The post holder is expected to bring a strong commercial knowledge of the waste sector, with general experience obtained within either the Industrial & Commercial, Hazardous, Brokerage or Waste Tanker sectors The role is an excellent opportunity to diversify and develop new knowledge and skills in a waste specialism. We will support and offer full training to the post holder for them to become the de facto commercial expert for the National Bulk Liquids business Why it's an opportunity not to be wasted. Exploring, identifying and managing new business opportunities in order to secure and grow the bulk liquids product Proactively selling profitable new business in line with operating areas of strength, to achieve and exceed quarterly / annual new business targets Developing and managing a detailed new business pipeline capable of providing a clear business forecast of expected volumes and over achieving on targeted new business sales revenues Producing regular activity and pipeline reporting to give commercial and operational stakeholders visibility of current activity and forecast new activity Working closely with the General Manager tankers to drive a growth strategy aligned with the needs of the business Maintaining data within the business CRM platform, enabling it to be managed within the appropriate marketing campaigns Liaising regularly with other commercial functions to share pipelines and best practice Work alongside like-minded waste professionals in a brilliantly diverse environment built on transparency - not bureaucracy. A chance to join a forward-thinking, industry leader that openly welcomes self-driven individuals who are unafraid to question convention Requirements Here's what we require: Experience of successfully developing, managing and implementing new business services General knowledge of the waste sector Goo presentation, selling, negotiating and influential skills Articulate, confident and assertive. Analytical and able to quickly assess issues and recommend and/or implement solutions Ability to work in partnership with internal departments, (potential) customers and other organisations Robust and resilient, able to absorb pressure and respond positively Experience of building and maintaining customer relationships Pragmatic approach to delivering to tight deadlines and targets Ability to plan, organise and prioritise Ability to deal with conflict and negotiate / manage the appropriate outcome Ability to work with a minimum of supervision and on own initiative The ability to communicate with conviction, plan with precision and, most importantly, play well with others. Minimum GCSE (or equivalent) in English and Maths, however A-Levels or a Degree certainly won't do any harm. Benefits And here's why you'll love it at Biffa. Competitive salary Bonus scheme Car or allowance Ongoing career development, training and coaching - because if you don't grow, we don't grow. Generous pension scheme. Medical and dental scheme. Retail and leisure discounts. Holiday and travel discounts. Bike to work scheme Plus much more Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.
A great opportunity to join our amazing Subcontracted Services team in the waste and recycling industry. Subcontracted Services Coordinator £24,000 per year + Bonus Scheme (OTE £1,600) Aylesbury (Office based with a some home working when training complete) Permanent / Full time 8.30am - 5.30pm Monday to Friday (37.5 hours per week) Working in our open plan upbeat offices in Aylesbury. As a Subcontracted Services Coordinator, you'll play a vital role in managing supplier relationships and ensuring customer satisfaction. Your responsibilities include sourcing suppliers, negotiating costs, and setting up contracts. You'll communicate with customers and internal teams to align with their needs, handle supplier escalations, and assist Commercial Managers with projects. Flexibility to support various departmental tasks is essential for success in this dynamic role. We are looking for someone who is passionate about customers, has excellent communication skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft office would be helpful, but is not essential, as we will provide training and support. And here's why you'll love it at Biffa. 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays. Generous pension Medical and dental scheme Cycle to work scheme. Retail, leisure and travel discounts Free parking on site Training and development available which opens the door to a number of great internal progression opportunities. We're here to change the way people think about waste. Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull. Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn. Benefits ative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.
May 01, 2024
Full time
A great opportunity to join our amazing Subcontracted Services team in the waste and recycling industry. Subcontracted Services Coordinator £24,000 per year + Bonus Scheme (OTE £1,600) Aylesbury (Office based with a some home working when training complete) Permanent / Full time 8.30am - 5.30pm Monday to Friday (37.5 hours per week) Working in our open plan upbeat offices in Aylesbury. As a Subcontracted Services Coordinator, you'll play a vital role in managing supplier relationships and ensuring customer satisfaction. Your responsibilities include sourcing suppliers, negotiating costs, and setting up contracts. You'll communicate with customers and internal teams to align with their needs, handle supplier escalations, and assist Commercial Managers with projects. Flexibility to support various departmental tasks is essential for success in this dynamic role. We are looking for someone who is passionate about customers, has excellent communication skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft office would be helpful, but is not essential, as we will provide training and support. And here's why you'll love it at Biffa. 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays. Generous pension Medical and dental scheme Cycle to work scheme. Retail, leisure and travel discounts Free parking on site Training and development available which opens the door to a number of great internal progression opportunities. We're here to change the way people think about waste. Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull. Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn. Benefits ative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.
A great opportunity to join Biffa in our dynamic and successful telesales team within the waste and recycling industry. Customer Retention and Account Growth Team Manager Competitive Salary + Bonus Scheme Barlborough (Office Based) Permanent / Full time (Monday to Friday) Are you ready to lead a target-driven team committed to turning waste into opportunities? We're in search of a Customer Retention and Account Growth Team Manager to elevate sales performance at our Midlands Court Barlborough site. Here's an overview of your responsibilities: As the team manager, you'll lead, nurture, and inspire a top-performing sales team to meet crucial objectives and KPIs. Your focus will be on optimizing conversion rates and aiding the SME Digital & Telesales Manager in reaching departmental goals. By collaborating closely with colleagues, you'll pinpoint areas for business growth and eliminate obstacles to conversion. Your role involves fostering a sales-centric culture, ensuring consistent overachievement. Why this opportunity stands out: You'll have the chance to lead a team of Telesales Executives to not only meet but exceed sales revenue targets. Through regular feedback sessions and team meetings, you'll address priorities and resolve any concerns promptly. Proactively monitoring performance, you'll implement strategies to uphold productivity and quality standards. Your coaching, training, and performance improvement plans will support your team's objectives effectively. Additionally, you'll manage resource levels to synchronize with eCommerce and campaign activities while nurturing positive relationships with key stakeholders to facilitate seamless collaboration. Here's what we are looking for: Sales Experience. Experience of leading a team. Strong leadership and people skills with excellent coaching ability. A track record of delivering targets and working towards KPIs. Proficiency in Microsoft Office packages (Word, Excel, Outlook, Teams). Familiarity with people management processes. And here's why you'll love it at Biffa. 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays. Generous pension Medical and dental scheme Cycle to work scheme. Retail, leisure and travel discounts Free parking on site Training and development We're here to change the way people think about waste. Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull. Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn. If you're ready to make a difference and drive success in waste management, join us at Biffa! Apply now to be part of our mission.
May 01, 2024
Full time
A great opportunity to join Biffa in our dynamic and successful telesales team within the waste and recycling industry. Customer Retention and Account Growth Team Manager Competitive Salary + Bonus Scheme Barlborough (Office Based) Permanent / Full time (Monday to Friday) Are you ready to lead a target-driven team committed to turning waste into opportunities? We're in search of a Customer Retention and Account Growth Team Manager to elevate sales performance at our Midlands Court Barlborough site. Here's an overview of your responsibilities: As the team manager, you'll lead, nurture, and inspire a top-performing sales team to meet crucial objectives and KPIs. Your focus will be on optimizing conversion rates and aiding the SME Digital & Telesales Manager in reaching departmental goals. By collaborating closely with colleagues, you'll pinpoint areas for business growth and eliminate obstacles to conversion. Your role involves fostering a sales-centric culture, ensuring consistent overachievement. Why this opportunity stands out: You'll have the chance to lead a team of Telesales Executives to not only meet but exceed sales revenue targets. Through regular feedback sessions and team meetings, you'll address priorities and resolve any concerns promptly. Proactively monitoring performance, you'll implement strategies to uphold productivity and quality standards. Your coaching, training, and performance improvement plans will support your team's objectives effectively. Additionally, you'll manage resource levels to synchronize with eCommerce and campaign activities while nurturing positive relationships with key stakeholders to facilitate seamless collaboration. Here's what we are looking for: Sales Experience. Experience of leading a team. Strong leadership and people skills with excellent coaching ability. A track record of delivering targets and working towards KPIs. Proficiency in Microsoft Office packages (Word, Excel, Outlook, Teams). Familiarity with people management processes. And here's why you'll love it at Biffa. 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays. Generous pension Medical and dental scheme Cycle to work scheme. Retail, leisure and travel discounts Free parking on site Training and development We're here to change the way people think about waste. Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull. Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn. If you're ready to make a difference and drive success in waste management, join us at Biffa! Apply now to be part of our mission.
Your new role National Highways operates, maintains, and improves the strategic road network in England, including over 23,000 structures (bridges, gantries, retaining walls etc.). We are seeking three Senior Bridge Engineers to join our nationally and internationally recognised team within our Safety Engineering and Standards Directorate. The Safety, Engineering and Standards team is recognised for developing world leading standards and for providing expert advice and technical assurance in the field of bridge engineering. This is an opportunity to join an organisation that is leading the profession, with a structures asset stock valued at more than £49bn and with a long-term committed funding stream. As a Senior Bridge Engineer, you will have the opportunity to provide specialist and complex technical advice and guidance to support the safe and efficient operation, maintenance, and modernisation of the Strategic Road Network. This is a fantastic opportunity to develop your career within the technical management of highway structures, working with industry leading experts who are dedicated to quality, safety and making a meaningful contribution to the users of the Strategic Road Network. There is flexibility regarding the office at which the role is based (Birmingham, Bedford, Manchester, Leeds, Bristol, Guildford, Maidstone and Basingstoke). We offer flexible working arrangements, with a blended homeworking / office-based approach to suit individuals. Further, there is an option for compressed hours working, in which contractual hours are worked over fewer working days (e.g. nine-day fortnight). What you will be leading on: Solving a range of bridge and other highway structure engineering problems. Ownership and development of standards, contributing to the development of structures policy and providing technical advice internally and externally to users of the standards. Providing authoritative technical advice and guidance to Operations and Major Projects Directorates and represent the interests of National Highways to external stakeholders. Representing the Technical Approval Authority and ensuring application of CG 300 technical governance to highway structures. High level review of design, assessment and strengthening principles of new and existing structures. Contributing to the effective management of complex structural risks. To be successful Be a Chartered Engineer (CEng, MICE, or MIStructE or equivalent) or Incorporated Engineer (or equivalent) with work experience relevant to the role. Extensive knowledge within the discipline with technical expertise and experience in delivery (or policy development) of design, assessment, and development of technical solutions for management of structures. Extensive knowledge of the DMRB, Eurocodes and their application. Experience of working independently and taking responsibility of delivery of complex bridge structures projects Ability to communicate and influence effectively at all organisational levels (including Senior Managers) and across all disciplines, with both internal and external stakeholders. A bit about us We provide the technical expertise to build and operate our roads safely and efficiently for the benefit of our customers and stakeholders. Our seven divisions focus on assisting the delivery of projects and programmes under the four areas of our service model - Standards, Advice, Assurance and Change - enabling and delivering innovation and making sure that the right things are done in the right way. We do this by building our professional capabilities - and working collaboratively with colleagues in the business and across the industry. About Us Why you should join us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. Were proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it then youll be a great fit for our organisation. An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and were open to discuss part-time working, job shares, and flexible start and finish times. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible. Our benefits package Our total reward package includes basic salary, the potential for a performance related bonus Contributory pension scheme with employer contribution of up to 10% Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays) Flexible hours and blended working between base location/home Life assurance of 4 times annual salary Health and wellbeing support, including anEmployee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience And we are Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme Community friendly offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include: Right to work check 3 year employment history references DBS criminal record check Social media and adverse journalism check Driving licence check (if applicable) Fit to work questionnaire (for all), followed by a medical check (if applicable) And finally We reserve the right to close before the advertisement expires JBRP1_UKTJ
May 01, 2024
Full time
Your new role National Highways operates, maintains, and improves the strategic road network in England, including over 23,000 structures (bridges, gantries, retaining walls etc.). We are seeking three Senior Bridge Engineers to join our nationally and internationally recognised team within our Safety Engineering and Standards Directorate. The Safety, Engineering and Standards team is recognised for developing world leading standards and for providing expert advice and technical assurance in the field of bridge engineering. This is an opportunity to join an organisation that is leading the profession, with a structures asset stock valued at more than £49bn and with a long-term committed funding stream. As a Senior Bridge Engineer, you will have the opportunity to provide specialist and complex technical advice and guidance to support the safe and efficient operation, maintenance, and modernisation of the Strategic Road Network. This is a fantastic opportunity to develop your career within the technical management of highway structures, working with industry leading experts who are dedicated to quality, safety and making a meaningful contribution to the users of the Strategic Road Network. There is flexibility regarding the office at which the role is based (Birmingham, Bedford, Manchester, Leeds, Bristol, Guildford, Maidstone and Basingstoke). We offer flexible working arrangements, with a blended homeworking / office-based approach to suit individuals. Further, there is an option for compressed hours working, in which contractual hours are worked over fewer working days (e.g. nine-day fortnight). What you will be leading on: Solving a range of bridge and other highway structure engineering problems. Ownership and development of standards, contributing to the development of structures policy and providing technical advice internally and externally to users of the standards. Providing authoritative technical advice and guidance to Operations and Major Projects Directorates and represent the interests of National Highways to external stakeholders. Representing the Technical Approval Authority and ensuring application of CG 300 technical governance to highway structures. High level review of design, assessment and strengthening principles of new and existing structures. Contributing to the effective management of complex structural risks. To be successful Be a Chartered Engineer (CEng, MICE, or MIStructE or equivalent) or Incorporated Engineer (or equivalent) with work experience relevant to the role. Extensive knowledge within the discipline with technical expertise and experience in delivery (or policy development) of design, assessment, and development of technical solutions for management of structures. Extensive knowledge of the DMRB, Eurocodes and their application. Experience of working independently and taking responsibility of delivery of complex bridge structures projects Ability to communicate and influence effectively at all organisational levels (including Senior Managers) and across all disciplines, with both internal and external stakeholders. A bit about us We provide the technical expertise to build and operate our roads safely and efficiently for the benefit of our customers and stakeholders. Our seven divisions focus on assisting the delivery of projects and programmes under the four areas of our service model - Standards, Advice, Assurance and Change - enabling and delivering innovation and making sure that the right things are done in the right way. We do this by building our professional capabilities - and working collaboratively with colleagues in the business and across the industry. About Us Why you should join us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. Were proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it then youll be a great fit for our organisation. An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and were open to discuss part-time working, job shares, and flexible start and finish times. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible. Our benefits package Our total reward package includes basic salary, the potential for a performance related bonus Contributory pension scheme with employer contribution of up to 10% Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays) Flexible hours and blended working between base location/home Life assurance of 4 times annual salary Health and wellbeing support, including anEmployee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience And we are Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme Community friendly offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include: Right to work check 3 year employment history references DBS criminal record check Social media and adverse journalism check Driving licence check (if applicable) Fit to work questionnaire (for all), followed by a medical check (if applicable) And finally We reserve the right to close before the advertisement expires JBRP1_UKTJ
Your new role Insight and Evaluation Advisor The Insight and Evaluation Advisor will be responsible for supporting the team to embed an insight driven approach to our paid for and low cost/no cost communications activity across both our campaign themes of Safer Roads and Roads for Good You will support in gathering, analysing and interpreting insight to measure performance across both campaign strands, capturing customer and stakeholder sentiment and spotting new trends to help enhance our reputation. You will be responsible for evaluation reporting to inform colleagues across the Communications Group, leadership team and the wider organisation on what worked well and ensuring lessons learnt are applied moving forward. What youll be leading on Responsible for preparing clear and concise reports and updating evaluation dashboards, supporting senior communications managers and the leadership team in evaluating the effectiveness of our campaign activities, while assisting in the development of methods to protect and promote our reputation. Manage key insight and evaluation tools, including social listening tools, logic models, and survey metrics to effectively baseline and measure performance of campaigns. Lead and support on gathering insight to help identify reputational risks and trends, using a wide range of sources to track relevant channels and report emerging risks and opportunities to the Communications Group and the wider organisation. Use Government best practice evaluation principles and techniques to robustly assess the outcomes of communications activities. Champion an insight-driven, campaign-based approach, supporting with the promotion and embedment of best practice on insight and evaluation, and advising other disciplines on how to evaluate their own activity. To be successful youll need Good analytical and reporting skills Project management and coordination Strategy development Collaborative working A knowledge of insight approaches and evaluation methods A bit about us We are passionate about working together to deliver creative and compelling communications, building advocacy, increasing awareness and improving driver confidence about how to drive safely on our roads. Our role is to lead and deliver communications and engagement ? activity that showcases the positive impact of roads investment, supporting the delivery of the RIS and building advocacy for future investment. We partner with the business to build our company's reputation as a trusted operator of the network that puts its customers and their safety first. ABOUT US Why you should join us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. Were proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it then youll be a great fit for our organisation. An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and were open to discuss part-time working, job shares, and flexible start and finish times. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible. Our benefits package Our total reward package includes basic salary, the potential for a performance related bonus Contributory pension scheme with employer contribution of up to 10% Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays) Flexible hours and blended working between base location/home Life assurance of 4 times annual salary Health and wellbeing support, including anEmployee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience And we are Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme Community friendly offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include: Right to work check 3 year employment history references DBS criminal record check Social media and adverse journalism check Driving licence check (if applicable) Fit to work questionnaire (for all), followed by a medical check (if applicable) And finally We reserve the right to close before the advertisement expires JBRP1_UKTJ
May 01, 2024
Full time
Your new role Insight and Evaluation Advisor The Insight and Evaluation Advisor will be responsible for supporting the team to embed an insight driven approach to our paid for and low cost/no cost communications activity across both our campaign themes of Safer Roads and Roads for Good You will support in gathering, analysing and interpreting insight to measure performance across both campaign strands, capturing customer and stakeholder sentiment and spotting new trends to help enhance our reputation. You will be responsible for evaluation reporting to inform colleagues across the Communications Group, leadership team and the wider organisation on what worked well and ensuring lessons learnt are applied moving forward. What youll be leading on Responsible for preparing clear and concise reports and updating evaluation dashboards, supporting senior communications managers and the leadership team in evaluating the effectiveness of our campaign activities, while assisting in the development of methods to protect and promote our reputation. Manage key insight and evaluation tools, including social listening tools, logic models, and survey metrics to effectively baseline and measure performance of campaigns. Lead and support on gathering insight to help identify reputational risks and trends, using a wide range of sources to track relevant channels and report emerging risks and opportunities to the Communications Group and the wider organisation. Use Government best practice evaluation principles and techniques to robustly assess the outcomes of communications activities. Champion an insight-driven, campaign-based approach, supporting with the promotion and embedment of best practice on insight and evaluation, and advising other disciplines on how to evaluate their own activity. To be successful youll need Good analytical and reporting skills Project management and coordination Strategy development Collaborative working A knowledge of insight approaches and evaluation methods A bit about us We are passionate about working together to deliver creative and compelling communications, building advocacy, increasing awareness and improving driver confidence about how to drive safely on our roads. Our role is to lead and deliver communications and engagement ? activity that showcases the positive impact of roads investment, supporting the delivery of the RIS and building advocacy for future investment. We partner with the business to build our company's reputation as a trusted operator of the network that puts its customers and their safety first. ABOUT US Why you should join us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. Were proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it then youll be a great fit for our organisation. An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and were open to discuss part-time working, job shares, and flexible start and finish times. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible. Our benefits package Our total reward package includes basic salary, the potential for a performance related bonus Contributory pension scheme with employer contribution of up to 10% Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays) Flexible hours and blended working between base location/home Life assurance of 4 times annual salary Health and wellbeing support, including anEmployee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience And we are Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme Community friendly offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include: Right to work check 3 year employment history references DBS criminal record check Social media and adverse journalism check Driving licence check (if applicable) Fit to work questionnaire (for all), followed by a medical check (if applicable) And finally We reserve the right to close before the advertisement expires JBRP1_UKTJ
Anglian Water Services Ltd
Cambridge, Cambridgeshire
£29,500 per annum Permanent Full time/37 hrs a week Successful applicants can be based anywhere in AW region Securing a better future, for the environment and our customers. Water is a vital resource. Here at Anglian Water, we serve over 6 million customers across the region, we enable businesses to grow, environments to flourish, and families to get on with their day to day lives. We are every clean pair of socks, every glass of water, everyone's cup of tea! Our business strategy aims to ensure our operations are resilient. We have treatment sites, pumping stations and storage points at over 8,000 locations, as well as more than 110,000km of pipework supplying 2.1 million properties and collecting used water from 2.7 million businesses and homes. We want to ensure our assets are fit for the future by running efficiently and effectively. By doing this, we need more great graduates to help us on our mission. What you'll be doing This Graduate scheme is a 2-year programme and will give you the exclusive opportunity to work in some of our core business areas where you'll be supported by a placement manager. Across the 2 years, you'll have meaningful placements to get a thorough understanding of the asset lifecycle. Placements will include: Innovation - discovering the most innovative technologies to ensure that our processes and networks are always performing at their optimum, saving on carbon, resources and cost) Supply Chain - integrated supply chain that maximises benefit from visibility of demand and works with all the business to ensure ease of transaction both internally and externally) Asset Planning - managing risks, plan investments and help to reduce asset failures and major incidents) Asset Health - developing and improving the way in which we operate and maintain these assets, identifying areas of operational risk, delivering optimisation schemes and ensuring we have monitoring and measurement in place) Water Supply - responsible for the safe, compliant operation of non-infrastructure assets supplying over a billion litres of safe drinking water to customers 24 hours a day, 365 days a year.) Major Infrastructure projects - working together with our alliance partners from Barhale, Kiers and Morrisons the teams work alongside operational teams to deliver the restoration or assembly of new Water Treatment Works and Water Recycling Centres, as well as replacing and providing essential infrastructure pipework to support both water and wastewater distribution What does it take? Heaps of passion for and drive to help shape the future of our industry A minimum of a 2:2 degree (any disciplines welcome - inspire and surprise us!) A strong passion to make a difference whilst leading, motivating and developing teams Demonstrate initiative and is proactive in suggesting new ideas Flexibility to travel and re-locate between placements A full UK driving licence Why Choose Us As a valued Graduate, you'll benefit from: 23 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion A company laptop, mobile phone and PPE A personal mentor/coach to help & support you with your personal development Up to £3,000 to help and support you with relocating to the Anglian Water region The opportunity to take out a £5,000 interest free loan Personal private health care Competitive pension scheme - Anglian Water double-matches your contributions up to 6% Paid time off when you're physically or mentally unwell Lots of great benefits including 20% off new EE mobile contracts, discounted cinema tickets and a Cycle2Work scheme Free parking at all Anglian Water offices, site and leisure parks And lots more! Inclusion at Anglian Water Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. If you are successful, come and join out Inclusion Community, this is a safe place where different backgrounds and experiences are celebrated, all whilst driving positive change in the workplace. Start date: September 2023
Sep 24, 2022
Full time
£29,500 per annum Permanent Full time/37 hrs a week Successful applicants can be based anywhere in AW region Securing a better future, for the environment and our customers. Water is a vital resource. Here at Anglian Water, we serve over 6 million customers across the region, we enable businesses to grow, environments to flourish, and families to get on with their day to day lives. We are every clean pair of socks, every glass of water, everyone's cup of tea! Our business strategy aims to ensure our operations are resilient. We have treatment sites, pumping stations and storage points at over 8,000 locations, as well as more than 110,000km of pipework supplying 2.1 million properties and collecting used water from 2.7 million businesses and homes. We want to ensure our assets are fit for the future by running efficiently and effectively. By doing this, we need more great graduates to help us on our mission. What you'll be doing This Graduate scheme is a 2-year programme and will give you the exclusive opportunity to work in some of our core business areas where you'll be supported by a placement manager. Across the 2 years, you'll have meaningful placements to get a thorough understanding of the asset lifecycle. Placements will include: Innovation - discovering the most innovative technologies to ensure that our processes and networks are always performing at their optimum, saving on carbon, resources and cost) Supply Chain - integrated supply chain that maximises benefit from visibility of demand and works with all the business to ensure ease of transaction both internally and externally) Asset Planning - managing risks, plan investments and help to reduce asset failures and major incidents) Asset Health - developing and improving the way in which we operate and maintain these assets, identifying areas of operational risk, delivering optimisation schemes and ensuring we have monitoring and measurement in place) Water Supply - responsible for the safe, compliant operation of non-infrastructure assets supplying over a billion litres of safe drinking water to customers 24 hours a day, 365 days a year.) Major Infrastructure projects - working together with our alliance partners from Barhale, Kiers and Morrisons the teams work alongside operational teams to deliver the restoration or assembly of new Water Treatment Works and Water Recycling Centres, as well as replacing and providing essential infrastructure pipework to support both water and wastewater distribution What does it take? Heaps of passion for and drive to help shape the future of our industry A minimum of a 2:2 degree (any disciplines welcome - inspire and surprise us!) A strong passion to make a difference whilst leading, motivating and developing teams Demonstrate initiative and is proactive in suggesting new ideas Flexibility to travel and re-locate between placements A full UK driving licence Why Choose Us As a valued Graduate, you'll benefit from: 23 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion A company laptop, mobile phone and PPE A personal mentor/coach to help & support you with your personal development Up to £3,000 to help and support you with relocating to the Anglian Water region The opportunity to take out a £5,000 interest free loan Personal private health care Competitive pension scheme - Anglian Water double-matches your contributions up to 6% Paid time off when you're physically or mentally unwell Lots of great benefits including 20% off new EE mobile contracts, discounted cinema tickets and a Cycle2Work scheme Free parking at all Anglian Water offices, site and leisure parks And lots more! Inclusion at Anglian Water Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. If you are successful, come and join out Inclusion Community, this is a safe place where different backgrounds and experiences are celebrated, all whilst driving positive change in the workplace. Start date: September 2023
Diamond Search Recruitment are delighted to be representing our client, a market leader in their sector. Recruiting for a Technical Project Manager, a key leadership position in the technology team, leading innovation of the owner journey on the bespoke owner portal and supply platform. If you're excited by working in a fast-paced environment, are obsessed by all things customer and want to be a part of this company's journey, then this could be the job for you! Offering a dynamic culture and fantastic benefits, this is an opportunity not to be missed! Job Benefits. Job Description and Responsibilities You'll be working with a team of technology professionals to deliver frequent, incremental, value added iterations to the owner and supply platforms. It is a hands-on role, working directly with Data Analysts, UX/UI Designers, Developers, and QA to deliver a first-class digital experience for owners, suppliers, and a smooth friction free experience for the team in managing the portfolio. Using design thinking, you will be extremely usercentric, championing and identifying user struggle (qualitative) and combining it with a solid analytical approach (quantitative) to weight and prioritise the UX and testing roadmap, basing your decisions on data with the ability to balance business requirements and technical viability throughout the process. You will be responsible for developing and implementing best in class design and UX processes, working closely with UX and front-end designers to create seamless owner and supplier experiences, whilst enabling user testing to deliver an optimised experience for our owners and suppliers. As a critical member of the management team, you will develop & contribute to the product vision, oversee how this flows through to requirements and confidently involve the necessary stakeholders to maximise buy-in and success. You will translate business cases into roadmaps, articulating and championing the vision of the owner and supply platform. You will be well versed in all web technologies and development methodologies with the ability to lead and mentor teams and stakeholders to success. On a day-to-day basis, you will lead the development team, championing the agile development process, signing off user stories and seeing value delivered through to production in sprints, whilst managing the ongoing enhancements needed to the live digital products. As a key leader in the team, you will nurture and develop a cross-functional team, fostering collaboration across the business, communicating product requirements in a clear structured fashion to both technical and non-technical audiences, creating and delivering regular presentations to stakeholders at every level. You will be constantly reviewing working practices to ensure efficiency, quality, and continuous improvement. The Ideal Candidate We're looking for someone with proven experience of project management for large scale transactional websites with recent proven experience in a senior position. Proven success of building digital platforms with teams of permanent and offshore specialists alongside independent contractors. With full commercial responsibility of supply and owner platforms, you will have very strong technical, digital foundations and be highly organised. Demonstrated effective understanding of Project Management processes, strategies, and methods. Experience coaching, mentoring, and developing talent in the technology department. Excellent time management and organisational skills. Strong sense of personal accountability, decision-making and experience in line management. Experience working in a collaborative environment and promoting a teamwork and collaborative, result-oriented, mentality. Strong analytical mindset and problem-solving skills. Ability to predict blockers and seek to proactively head-off obstacles. Have a technical background enabling technical challenge to proposed solutions. Ideally, you'll have had some experience of working within leisure/travel. Apply today! Diamond Search Recruitment is acting as an Employment Agency regarding this vacancy.
Jan 04, 2022
Full time
Diamond Search Recruitment are delighted to be representing our client, a market leader in their sector. Recruiting for a Technical Project Manager, a key leadership position in the technology team, leading innovation of the owner journey on the bespoke owner portal and supply platform. If you're excited by working in a fast-paced environment, are obsessed by all things customer and want to be a part of this company's journey, then this could be the job for you! Offering a dynamic culture and fantastic benefits, this is an opportunity not to be missed! Job Benefits. Job Description and Responsibilities You'll be working with a team of technology professionals to deliver frequent, incremental, value added iterations to the owner and supply platforms. It is a hands-on role, working directly with Data Analysts, UX/UI Designers, Developers, and QA to deliver a first-class digital experience for owners, suppliers, and a smooth friction free experience for the team in managing the portfolio. Using design thinking, you will be extremely usercentric, championing and identifying user struggle (qualitative) and combining it with a solid analytical approach (quantitative) to weight and prioritise the UX and testing roadmap, basing your decisions on data with the ability to balance business requirements and technical viability throughout the process. You will be responsible for developing and implementing best in class design and UX processes, working closely with UX and front-end designers to create seamless owner and supplier experiences, whilst enabling user testing to deliver an optimised experience for our owners and suppliers. As a critical member of the management team, you will develop & contribute to the product vision, oversee how this flows through to requirements and confidently involve the necessary stakeholders to maximise buy-in and success. You will translate business cases into roadmaps, articulating and championing the vision of the owner and supply platform. You will be well versed in all web technologies and development methodologies with the ability to lead and mentor teams and stakeholders to success. On a day-to-day basis, you will lead the development team, championing the agile development process, signing off user stories and seeing value delivered through to production in sprints, whilst managing the ongoing enhancements needed to the live digital products. As a key leader in the team, you will nurture and develop a cross-functional team, fostering collaboration across the business, communicating product requirements in a clear structured fashion to both technical and non-technical audiences, creating and delivering regular presentations to stakeholders at every level. You will be constantly reviewing working practices to ensure efficiency, quality, and continuous improvement. The Ideal Candidate We're looking for someone with proven experience of project management for large scale transactional websites with recent proven experience in a senior position. Proven success of building digital platforms with teams of permanent and offshore specialists alongside independent contractors. With full commercial responsibility of supply and owner platforms, you will have very strong technical, digital foundations and be highly organised. Demonstrated effective understanding of Project Management processes, strategies, and methods. Experience coaching, mentoring, and developing talent in the technology department. Excellent time management and organisational skills. Strong sense of personal accountability, decision-making and experience in line management. Experience working in a collaborative environment and promoting a teamwork and collaborative, result-oriented, mentality. Strong analytical mindset and problem-solving skills. Ability to predict blockers and seek to proactively head-off obstacles. Have a technical background enabling technical challenge to proposed solutions. Ideally, you'll have had some experience of working within leisure/travel. Apply today! Diamond Search Recruitment is acting as an Employment Agency regarding this vacancy.
Zonal Retail Data Systems Limited
City, Birmingham
The Zonal group are one of the UK's largest technology providers to the hospitality industry. Our products are used by over 16,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One. We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal's EPoS (till) system, we help hospitality brands to understand their customers' behaviour and preferences, enabling them to excel in an increasingly competitive market. If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out's app, you will likely have used a Zonal product. We are a family business with Scottish roots. We operate from our head office in Edinburgh, our Midlands office in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff. Our Account Managers are key in developing a true business partnership, providing key liaison between Zonal and our clients. You will be required to have a full understanding of the Clients business requirements/objectives with strong relationships throughout the Clients organisation and proactively recognise and develop opportunities for increased revenue. Account Managers working closely with other Zonal departments, is an integral part of the process for ensuring that the agreed level of service and communication supplied to the client by Zonal is maintained. Our Account Managers are field based, and this role will require flexibility in working hours including overnight, where appropriate, and extensive travel. Geographical region for this position can be either the Midlands or South England. What you'll do Develop a true business partnership with the client encompassing the day-to-day management of all aspects of the account whilst working alongside other Zonal departments. Focusing on the client, delivering exceptional levels of customer care to ensure maximum customer satisfaction is achieved. To intimately understand the client's business priorities, IT spend, operation pressures and IT capabilities and actively support the client with business case design and benefit calculations to position Zonal as the supplier of choice and proactively develop a pipeline of sales opportunities. To be technically competent and up to date with the Zonal product portfolio and practices as well as our competitors. To champion the client inside Zonal; to act as a catalyst for client's sales requirements and overall business and market demand. Proactively recognising opportunities for additional revenue/sales and taking steps to ensure their success. Provide proactive problem-solving skills to the client with respect to Zonal products and services. Provide clear and effective communication to all clients and Zonal departments both face to face and in written formats. Building and maintaining key relationships with relevant 3rd party suppliers and external companies/contacts. Ensuring that all relationships within your client list are always managed on a highly professional basis to ensure the correct Zonal image is portrayed to them. Managing the key delivery of assigned projects and ensuring that these are completed to the required standard, timescales, and budgets. Maintaining a high level of visibility and ownership of activities within the client account. Regularly updating internal Zonal departments with any relevant changes made by the client. Reviewing the account plans on a regular basis to ensure that they are accurate, factual, and achievable. Accurately completing reports and documentation to the required standard and timeframe. Working alongside Zonal finance department to manage the credit account and escalate any issues. Attending any relevant internal company meetings when requested. Who you are Be able to develop a true business partnership with the client encompassing the day-to-day management of all aspects of the account whilst working alongside other Zonal departments. Focused on the client, delivering exceptional levels of customer care to ensure maximum customer satisfaction is achieved. Be able to intimately understand the client's business priorities, IT spend, operation pressures and IT capabilities and actively support the client with business case design and benefit calculations to position Zonal as the supplier of choice and proactively develop a pipeline of sales opportunities. Technically competent and up to date with the Zonal product portfolio and practices as well as our competitors. Capable of championing the client inside Zonal; to act as a catalyst for client's sales requirements and overall business and market demand. Proactively recognise opportunities for additional revenue/sales and taking steps to ensure their success. Provide proactive problem-solving skills to the client with respect to Zonal products and services. Provide clear and effective communication to all clients and Zonal departments both face to face and in written formats. Building and maintaining key relationships with relevant 3rd party suppliers and external companies/contacts. Ensuring that all relationships within your client list are always managed on a highly professional basis to ensure the correct Zonal image is portrayed to them. Managing the key delivery of assigned projects and ensuring that these are completed to the required standard, timescales, and budgets. Maintaining a high level of visibility and ownership of activities within the client account. High level of accuracy Operational or allied experience in the hospitality or leisure industry combined with a real passion for the sector and technology Strong presentation skills with the ability to translate technical product features into customer benefits Assured and confident in meeting and building relationships with entrepreneurs, senior directors, and IT professionals You have experience of identifying decision-makers and building long-term, successful relationships Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work What we value Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We're looking for someone who understands great culture and will help us shape it as it evolves. jsFTizavu7
Dec 08, 2021
Full time
The Zonal group are one of the UK's largest technology providers to the hospitality industry. Our products are used by over 16,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One. We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal's EPoS (till) system, we help hospitality brands to understand their customers' behaviour and preferences, enabling them to excel in an increasingly competitive market. If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out's app, you will likely have used a Zonal product. We are a family business with Scottish roots. We operate from our head office in Edinburgh, our Midlands office in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff. Our Account Managers are key in developing a true business partnership, providing key liaison between Zonal and our clients. You will be required to have a full understanding of the Clients business requirements/objectives with strong relationships throughout the Clients organisation and proactively recognise and develop opportunities for increased revenue. Account Managers working closely with other Zonal departments, is an integral part of the process for ensuring that the agreed level of service and communication supplied to the client by Zonal is maintained. Our Account Managers are field based, and this role will require flexibility in working hours including overnight, where appropriate, and extensive travel. Geographical region for this position can be either the Midlands or South England. What you'll do Develop a true business partnership with the client encompassing the day-to-day management of all aspects of the account whilst working alongside other Zonal departments. Focusing on the client, delivering exceptional levels of customer care to ensure maximum customer satisfaction is achieved. To intimately understand the client's business priorities, IT spend, operation pressures and IT capabilities and actively support the client with business case design and benefit calculations to position Zonal as the supplier of choice and proactively develop a pipeline of sales opportunities. To be technically competent and up to date with the Zonal product portfolio and practices as well as our competitors. To champion the client inside Zonal; to act as a catalyst for client's sales requirements and overall business and market demand. Proactively recognising opportunities for additional revenue/sales and taking steps to ensure their success. Provide proactive problem-solving skills to the client with respect to Zonal products and services. Provide clear and effective communication to all clients and Zonal departments both face to face and in written formats. Building and maintaining key relationships with relevant 3rd party suppliers and external companies/contacts. Ensuring that all relationships within your client list are always managed on a highly professional basis to ensure the correct Zonal image is portrayed to them. Managing the key delivery of assigned projects and ensuring that these are completed to the required standard, timescales, and budgets. Maintaining a high level of visibility and ownership of activities within the client account. Regularly updating internal Zonal departments with any relevant changes made by the client. Reviewing the account plans on a regular basis to ensure that they are accurate, factual, and achievable. Accurately completing reports and documentation to the required standard and timeframe. Working alongside Zonal finance department to manage the credit account and escalate any issues. Attending any relevant internal company meetings when requested. Who you are Be able to develop a true business partnership with the client encompassing the day-to-day management of all aspects of the account whilst working alongside other Zonal departments. Focused on the client, delivering exceptional levels of customer care to ensure maximum customer satisfaction is achieved. Be able to intimately understand the client's business priorities, IT spend, operation pressures and IT capabilities and actively support the client with business case design and benefit calculations to position Zonal as the supplier of choice and proactively develop a pipeline of sales opportunities. Technically competent and up to date with the Zonal product portfolio and practices as well as our competitors. Capable of championing the client inside Zonal; to act as a catalyst for client's sales requirements and overall business and market demand. Proactively recognise opportunities for additional revenue/sales and taking steps to ensure their success. Provide proactive problem-solving skills to the client with respect to Zonal products and services. Provide clear and effective communication to all clients and Zonal departments both face to face and in written formats. Building and maintaining key relationships with relevant 3rd party suppliers and external companies/contacts. Ensuring that all relationships within your client list are always managed on a highly professional basis to ensure the correct Zonal image is portrayed to them. Managing the key delivery of assigned projects and ensuring that these are completed to the required standard, timescales, and budgets. Maintaining a high level of visibility and ownership of activities within the client account. High level of accuracy Operational or allied experience in the hospitality or leisure industry combined with a real passion for the sector and technology Strong presentation skills with the ability to translate technical product features into customer benefits Assured and confident in meeting and building relationships with entrepreneurs, senior directors, and IT professionals You have experience of identifying decision-makers and building long-term, successful relationships Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work What we value Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We're looking for someone who understands great culture and will help us shape it as it evolves. jsFTizavu7
The Zonal group are one of the UK's largest technology providers to the hospitality industry. Our products are used by over 16,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One. We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal's EPoS (till) system, we help hospitality brands to understand their customers' behaviour and preferences, enabling them to excel in an increasingly competitive market. If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out's app, you will likely have used a Zonal product. We are a family business with Scottish roots. We operate from our head office in Edinburgh, our Midlands office in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff. Our Account Managers are key in developing a true business partnership, providing key liaison between Zonal and our clients. You will be required to have a full understanding of the Clients business requirements/objectives with strong relationships throughout the Clients organisation and proactively recognise and develop opportunities for increased revenue. Account Managers working closely with other Zonal departments, is an integral part of the process for ensuring that the agreed level of service and communication supplied to the client by Zonal is maintained. Our Account Managers are field based, and this role will require flexibility in working hours including overnight, where appropriate, and extensive travel. Geographical region for this position can be either the Midlands or South England. What you'll do Develop a true business partnership with the client encompassing the day-to-day management of all aspects of the account whilst working alongside other Zonal departments. Focusing on the client, delivering exceptional levels of customer care to ensure maximum customer satisfaction is achieved. To intimately understand the client's business priorities, IT spend, operation pressures and IT capabilities and actively support the client with business case design and benefit calculations to position Zonal as the supplier of choice and proactively develop a pipeline of sales opportunities. To be technically competent and up to date with the Zonal product portfolio and practices as well as our competitors. To champion the client inside Zonal; to act as a catalyst for client's sales requirements and overall business and market demand. Proactively recognising opportunities for additional revenue/sales and taking steps to ensure their success. Provide proactive problem-solving skills to the client with respect to Zonal products and services. Provide clear and effective communication to all clients and Zonal departments both face to face and in written formats. Building and maintaining key relationships with relevant 3rd party suppliers and external companies/contacts. Ensuring that all relationships within your client list are always managed on a highly professional basis to ensure the correct Zonal image is portrayed to them. Managing the key delivery of assigned projects and ensuring that these are completed to the required standard, timescales, and budgets. Maintaining a high level of visibility and ownership of activities within the client account. Regularly updating internal Zonal departments with any relevant changes made by the client. Reviewing the account plans on a regular basis to ensure that they are accurate, factual, and achievable. Accurately completing reports and documentation to the required standard and timeframe. Working alongside Zonal finance department to manage the credit account and escalate any issues. Attending any relevant internal company meetings when requested. Who you are Be able to develop a true business partnership with the client encompassing the day-to-day management of all aspects of the account whilst working alongside other Zonal departments. Focused on the client, delivering exceptional levels of customer care to ensure maximum customer satisfaction is achieved. Be able to intimately understand the client's business priorities, IT spend, operation pressures and IT capabilities and actively support the client with business case design and benefit calculations to position Zonal as the supplier of choice and proactively develop a pipeline of sales opportunities. Technically competent and up to date with the Zonal product portfolio and practices as well as our competitors. Capable of championing the client inside Zonal; to act as a catalyst for client's sales requirements and overall business and market demand. Proactively recognise opportunities for additional revenue/sales and taking steps to ensure their success. Provide proactive problem-solving skills to the client with respect to Zonal products and services. Provide clear and effective communication to all clients and Zonal departments both face to face and in written formats. Building and maintaining key relationships with relevant 3rd party suppliers and external companies/contacts. Ensuring that all relationships within your client list are always managed on a highly professional basis to ensure the correct Zonal image is portrayed to them. Managing the key delivery of assigned projects and ensuring that these are completed to the required standard, timescales, and budgets. Maintaining a high level of visibility and ownership of activities within the client account. High level of accuracy Operational or allied experience in the hospitality or leisure industry combined with a real passion for the sector and technology Strong presentation skills with the ability to translate technical product features into customer benefits Assured and confident in meeting and building relationships with entrepreneurs, senior directors, and IT professionals You have experience of identifying decision-makers and building long-term, successful relationships Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work What we value Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We're looking for someone who understands great culture and will help us shape it as it evolves. WT2AgWlNZZ
Dec 08, 2021
Full time
The Zonal group are one of the UK's largest technology providers to the hospitality industry. Our products are used by over 16,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One. We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal's EPoS (till) system, we help hospitality brands to understand their customers' behaviour and preferences, enabling them to excel in an increasingly competitive market. If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out's app, you will likely have used a Zonal product. We are a family business with Scottish roots. We operate from our head office in Edinburgh, our Midlands office in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff. Our Account Managers are key in developing a true business partnership, providing key liaison between Zonal and our clients. You will be required to have a full understanding of the Clients business requirements/objectives with strong relationships throughout the Clients organisation and proactively recognise and develop opportunities for increased revenue. Account Managers working closely with other Zonal departments, is an integral part of the process for ensuring that the agreed level of service and communication supplied to the client by Zonal is maintained. Our Account Managers are field based, and this role will require flexibility in working hours including overnight, where appropriate, and extensive travel. Geographical region for this position can be either the Midlands or South England. What you'll do Develop a true business partnership with the client encompassing the day-to-day management of all aspects of the account whilst working alongside other Zonal departments. Focusing on the client, delivering exceptional levels of customer care to ensure maximum customer satisfaction is achieved. To intimately understand the client's business priorities, IT spend, operation pressures and IT capabilities and actively support the client with business case design and benefit calculations to position Zonal as the supplier of choice and proactively develop a pipeline of sales opportunities. To be technically competent and up to date with the Zonal product portfolio and practices as well as our competitors. To champion the client inside Zonal; to act as a catalyst for client's sales requirements and overall business and market demand. Proactively recognising opportunities for additional revenue/sales and taking steps to ensure their success. Provide proactive problem-solving skills to the client with respect to Zonal products and services. Provide clear and effective communication to all clients and Zonal departments both face to face and in written formats. Building and maintaining key relationships with relevant 3rd party suppliers and external companies/contacts. Ensuring that all relationships within your client list are always managed on a highly professional basis to ensure the correct Zonal image is portrayed to them. Managing the key delivery of assigned projects and ensuring that these are completed to the required standard, timescales, and budgets. Maintaining a high level of visibility and ownership of activities within the client account. Regularly updating internal Zonal departments with any relevant changes made by the client. Reviewing the account plans on a regular basis to ensure that they are accurate, factual, and achievable. Accurately completing reports and documentation to the required standard and timeframe. Working alongside Zonal finance department to manage the credit account and escalate any issues. Attending any relevant internal company meetings when requested. Who you are Be able to develop a true business partnership with the client encompassing the day-to-day management of all aspects of the account whilst working alongside other Zonal departments. Focused on the client, delivering exceptional levels of customer care to ensure maximum customer satisfaction is achieved. Be able to intimately understand the client's business priorities, IT spend, operation pressures and IT capabilities and actively support the client with business case design and benefit calculations to position Zonal as the supplier of choice and proactively develop a pipeline of sales opportunities. Technically competent and up to date with the Zonal product portfolio and practices as well as our competitors. Capable of championing the client inside Zonal; to act as a catalyst for client's sales requirements and overall business and market demand. Proactively recognise opportunities for additional revenue/sales and taking steps to ensure their success. Provide proactive problem-solving skills to the client with respect to Zonal products and services. Provide clear and effective communication to all clients and Zonal departments both face to face and in written formats. Building and maintaining key relationships with relevant 3rd party suppliers and external companies/contacts. Ensuring that all relationships within your client list are always managed on a highly professional basis to ensure the correct Zonal image is portrayed to them. Managing the key delivery of assigned projects and ensuring that these are completed to the required standard, timescales, and budgets. Maintaining a high level of visibility and ownership of activities within the client account. High level of accuracy Operational or allied experience in the hospitality or leisure industry combined with a real passion for the sector and technology Strong presentation skills with the ability to translate technical product features into customer benefits Assured and confident in meeting and building relationships with entrepreneurs, senior directors, and IT professionals You have experience of identifying decision-makers and building long-term, successful relationships Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work What we value Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We're looking for someone who understands great culture and will help us shape it as it evolves. WT2AgWlNZZ