Why Greencore? We are a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. We supply all of the major supermarkets in the UK. We also supply convenience and travel retail outlets, discounters, coffee shops, foodservice and other retailers. We have strong market positions in a range of categories including sandwiches, salads, sushi, chilled snacking, chilled ready meals, chilled soups and sauces, chilled quiche, ambient sauces and pickles, and frozen Yorkshire Puddings. In FY22 we manufactured 795m sandwiches and other food to go products, 127m chilled prepared meals, and 249m bottles of cooking sauces, pickles and condiments. We carry out more than 10,600 direct to store deliveries each day. We have 21 world-class manufacturing units across 16 locations in the UK, with industry-leading technology and supply chain capabilities. We generated revenues of 1.7bn in FY22 and employ approximately 14,000 people. We work hard to ensure that Greencore is a great place to work and our people truly are at the core. We're committed to ensuring all our colleagues have development plans and strive to provide inspiring leadership - in fact, in the past year we've seen an 11% increase in the number of colleagues who would recommend Greencore as a place to work. Why not come join us? What you'll be doing Leading, managing and building a team of diverse developers delivering cutting edge solutions to support our heavily technology enabled transformation programme Interfacing and building strategic relationships with delivery partners to support and grow our development function Providing technical guidance and oversight to the development team Facilitate the delivery of the software testing strategy, incorporating testing best practices and automation within the development process Build supportable applications and services, implementing DevOps practices, monitoring, and reporting capabilities Defining, implementing, and maturing our development strategy, creating an effective process for how projects and workload is managed throughout all stages of the software development lifecycle. This role is perfect for someone who wants to make their own stamp on an organisation What we're looking for Experience leading a technical team to deliver complex software projects Substantial knowledge and hands-on software engineering experience at least two or more of the following - (Java / RPG / C / C++) , (SQL), (.Net / Azure / JavaScript), (React) and (IBM I or Z Series) Solid understanding of development & engineering methodologies and Agile delivery techniques (CI/CD, TDD, BDD) The ability to build and lead an effective and engaged team, that operates with high performance. Focus on aligned goals and development plans to drive skills, progression & succession plans, and retention levels Strong analytical, prioritising, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills Effective communication skills, capable of engaging with both technical and non-technical stakeholders Demonstrable experience in Data & Analytics is also desirable What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
May 01, 2024
Full time
Why Greencore? We are a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. We supply all of the major supermarkets in the UK. We also supply convenience and travel retail outlets, discounters, coffee shops, foodservice and other retailers. We have strong market positions in a range of categories including sandwiches, salads, sushi, chilled snacking, chilled ready meals, chilled soups and sauces, chilled quiche, ambient sauces and pickles, and frozen Yorkshire Puddings. In FY22 we manufactured 795m sandwiches and other food to go products, 127m chilled prepared meals, and 249m bottles of cooking sauces, pickles and condiments. We carry out more than 10,600 direct to store deliveries each day. We have 21 world-class manufacturing units across 16 locations in the UK, with industry-leading technology and supply chain capabilities. We generated revenues of 1.7bn in FY22 and employ approximately 14,000 people. We work hard to ensure that Greencore is a great place to work and our people truly are at the core. We're committed to ensuring all our colleagues have development plans and strive to provide inspiring leadership - in fact, in the past year we've seen an 11% increase in the number of colleagues who would recommend Greencore as a place to work. Why not come join us? What you'll be doing Leading, managing and building a team of diverse developers delivering cutting edge solutions to support our heavily technology enabled transformation programme Interfacing and building strategic relationships with delivery partners to support and grow our development function Providing technical guidance and oversight to the development team Facilitate the delivery of the software testing strategy, incorporating testing best practices and automation within the development process Build supportable applications and services, implementing DevOps practices, monitoring, and reporting capabilities Defining, implementing, and maturing our development strategy, creating an effective process for how projects and workload is managed throughout all stages of the software development lifecycle. This role is perfect for someone who wants to make their own stamp on an organisation What we're looking for Experience leading a technical team to deliver complex software projects Substantial knowledge and hands-on software engineering experience at least two or more of the following - (Java / RPG / C / C++) , (SQL), (.Net / Azure / JavaScript), (React) and (IBM I or Z Series) Solid understanding of development & engineering methodologies and Agile delivery techniques (CI/CD, TDD, BDD) The ability to build and lead an effective and engaged team, that operates with high performance. Focus on aligned goals and development plans to drive skills, progression & succession plans, and retention levels Strong analytical, prioritising, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills Effective communication skills, capable of engaging with both technical and non-technical stakeholders Demonstrable experience in Data & Analytics is also desirable What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
Call Centre Team Leader Potters Bar Monday - Friday (Apply online only) 30-32K To assist and maintain specific service and maintenance contract within the calll centre. You will be requried to manage a small team of administrators and work closely with your contracts manager. You will be required to provide support where needed within the internal teams ensuring tasks are carried out as per the KPI's and SLA requirements. Contract and Operational Duties 1. To manage the client's expectations for each individual contract's service level agreement under your supervision. 2.To manage the compliance figures across your assigned contracts and to provide the compliancy team with bespoke reports so that compliancy figures are kept to a minimum. 3. To ensure monthly service runs are planned across assigned contracts. 4. To oversee that correct compliancy procedures are followed for your specific contracts and that servicing appointments are planned accordingly. 5. To escalate any complaints to Complaints Coordinator and assist with investigations 6. To deal with any client queries/issues in a timely manner and as and when required 7. To liaise and deal with any engineers queries as and when required. 8. To carry out weekly meetings with individual teams, if required 9. To oversee the allocation and organisation of the work for your engineers and technicians 10. To enter and update any relevant data onto the company's computer system 11. To check and process sub-contractors invoices and timesheets for payment 12. To investigate repeat visits and process accordingly informing relevant personnel.
May 01, 2024
Full time
Call Centre Team Leader Potters Bar Monday - Friday (Apply online only) 30-32K To assist and maintain specific service and maintenance contract within the calll centre. You will be requried to manage a small team of administrators and work closely with your contracts manager. You will be required to provide support where needed within the internal teams ensuring tasks are carried out as per the KPI's and SLA requirements. Contract and Operational Duties 1. To manage the client's expectations for each individual contract's service level agreement under your supervision. 2.To manage the compliance figures across your assigned contracts and to provide the compliancy team with bespoke reports so that compliancy figures are kept to a minimum. 3. To ensure monthly service runs are planned across assigned contracts. 4. To oversee that correct compliancy procedures are followed for your specific contracts and that servicing appointments are planned accordingly. 5. To escalate any complaints to Complaints Coordinator and assist with investigations 6. To deal with any client queries/issues in a timely manner and as and when required 7. To liaise and deal with any engineers queries as and when required. 8. To carry out weekly meetings with individual teams, if required 9. To oversee the allocation and organisation of the work for your engineers and technicians 10. To enter and update any relevant data onto the company's computer system 11. To check and process sub-contractors invoices and timesheets for payment 12. To investigate repeat visits and process accordingly informing relevant personnel.
Infrastructure Engineer Our client is an independent IT transformation & migration consultancy, solving complex problems with technology, methodology and experience. We support our customers to develop clear business objectives and ultimately map out environments quickly and effectively. We're looking for an experienced Infrastructure Engineer to join us at a pivotal time of growth. The Infrastructure Engineer will work on existing migration projects to deliver exceptional outcomes for our customers. Responsibilities: Obtain and maintain working knowledge of our migration/transformation tools and use in the delivery of migration projects (training provided) Take direction from the Project Management team and Sr. Migration Consultant to deliver Client projects Support migration discovery, analytics, planning and execution project phases with Client and internal resources Work with Client and the Project Management to gather/analyse Client requirements and match to solutions Analyse gathered environment data to normalize, map and import to establish dependencies and determine move groups and events Create / edit project plans and runbooks necessary to facilitate move events Participate in SME interviews to gather system, application and dependency information Attend logistical and technical migration strategy sessions with internal consultants and Clients Work to deliver assigned tasks per defined project schedules Data manipulation and analysis using Microsoft Excel Execution of V2V migrations to and from various different platform providers Requirements: Knowledge and experience in application, data centre and infrastructure projects - particularly data centre migrations and consolidations Ability to perform server and application dependency analysis In depth understanding of data centre IT functions with a focus on application, server, storage and networks Working knowledge of virtualisation tools - particularly VMWare & Hyper-V Knowledge of infrastructure solutions from both cloud and on-premises, platform migration, system security, enterprise directories, and cloud technologies Experience planning and migrating applications from one platform to another (AWS, Azure, VMWare, Nutanix) Understanding in modernising workloads ie. migrating to managed instances - IaaS / PaaS solutions, or upgrading operating systems Proficient with data manipulation and cleansing using MS Excel and/or DB tools Knowledge of MS Excel advanced features (V-Lookup, H-Lookup, Pivot Tables, Advanced Formulas, etc.) is desirable The role will require some occasional weekend and evening work. Please apply to today for a confidential discussion to find out more.
May 01, 2024
Full time
Infrastructure Engineer Our client is an independent IT transformation & migration consultancy, solving complex problems with technology, methodology and experience. We support our customers to develop clear business objectives and ultimately map out environments quickly and effectively. We're looking for an experienced Infrastructure Engineer to join us at a pivotal time of growth. The Infrastructure Engineer will work on existing migration projects to deliver exceptional outcomes for our customers. Responsibilities: Obtain and maintain working knowledge of our migration/transformation tools and use in the delivery of migration projects (training provided) Take direction from the Project Management team and Sr. Migration Consultant to deliver Client projects Support migration discovery, analytics, planning and execution project phases with Client and internal resources Work with Client and the Project Management to gather/analyse Client requirements and match to solutions Analyse gathered environment data to normalize, map and import to establish dependencies and determine move groups and events Create / edit project plans and runbooks necessary to facilitate move events Participate in SME interviews to gather system, application and dependency information Attend logistical and technical migration strategy sessions with internal consultants and Clients Work to deliver assigned tasks per defined project schedules Data manipulation and analysis using Microsoft Excel Execution of V2V migrations to and from various different platform providers Requirements: Knowledge and experience in application, data centre and infrastructure projects - particularly data centre migrations and consolidations Ability to perform server and application dependency analysis In depth understanding of data centre IT functions with a focus on application, server, storage and networks Working knowledge of virtualisation tools - particularly VMWare & Hyper-V Knowledge of infrastructure solutions from both cloud and on-premises, platform migration, system security, enterprise directories, and cloud technologies Experience planning and migrating applications from one platform to another (AWS, Azure, VMWare, Nutanix) Understanding in modernising workloads ie. migrating to managed instances - IaaS / PaaS solutions, or upgrading operating systems Proficient with data manipulation and cleansing using MS Excel and/or DB tools Knowledge of MS Excel advanced features (V-Lookup, H-Lookup, Pivot Tables, Advanced Formulas, etc.) is desirable The role will require some occasional weekend and evening work. Please apply to today for a confidential discussion to find out more.
UX Researcher 45,000 - 60,000 + 10% bonus, training budget, generous pension, health and well being plan to name a few Hybrid / Oxford Full Time / Permanent The Company: My client is a globally recognised technology leader, specialising in motion capture technology. They develop high-performance software and hardware products for the entertainment, engineering, and life science industries. The Role: We seek a driven and experienced UX Researcher to join an expert Software Engineering team and work closely with the Product and QA Teams. As the UX Researcher, you will work on various interesting technical projects and strive to produce easy-to-use high-quality, robust applications. You will be passionate about designing complex products that solve real user problems. The primary responsibility of the design team is to ensure that users' needs, goals, and behaviours are considered in the design process, resulting in intuitive and easy-to-use interfaces. You would also be responsible for planning, conducting, and analysing research to gather insights about users and inform the design process. This is a hybrid role with the requirement to be on-site at their UK head office in Oxfordshire 2 days per week. Based on project requirements, travel to customer locations for research activities within the UK and abroad is also required. Key Responsibilities: Determine research objectives and employ appropriate research methodologies based on project requirements at various stages of the design cycle. Collaborate with stakeholders in Product, Development, and Design to align research with the overall project plan. Identify, screen and recruit participants for the research studies. Create a detailed research plan, including the travel logistics, in accordance with the project timelines and budget. Conduct research using various methods, such as contextual inquiry, diary studies, field studies, surveys, and usability tests, ensuring that research protocols and ethics guidelines are followed. Observe and document user behaviour by taking detailed notes and recording audio/video when appropriate and agreed with the participants. Analyse research to understand the needs, goals, and behaviour of the target users to derive meaningful insights from the data. Present key research findings and insights that have emerged from the research. Share user stories and pain points to provide a solid understanding of the user perspective. Create personas to represent different user archetypes. Create journey maps to showcase the user's experience across various touchpoints, highlighting pain points and user emotions. Document research findings, methodologies, participant profiles and any notable insights. Organise and store research data securely for future reference. Skills and Experience required: Proven experience working on UX research projects for complex software and applications. Knowledge of research methodologies, both qualitative and quantitative, and skills in conducting interviews, surveys, usability testing, card sorting, ethnographic research, and data analysis. Strong portfolio showcasing research projects, methodologies, and the impact of your work. Solid understanding of user-centred design principles and practices. Deep empathy for users and a determination to advocate their needs and perspectives. Excellent visualisation, communication and presentation skills A degree in a related field is preferred but not essential. Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
UX Researcher 45,000 - 60,000 + 10% bonus, training budget, generous pension, health and well being plan to name a few Hybrid / Oxford Full Time / Permanent The Company: My client is a globally recognised technology leader, specialising in motion capture technology. They develop high-performance software and hardware products for the entertainment, engineering, and life science industries. The Role: We seek a driven and experienced UX Researcher to join an expert Software Engineering team and work closely with the Product and QA Teams. As the UX Researcher, you will work on various interesting technical projects and strive to produce easy-to-use high-quality, robust applications. You will be passionate about designing complex products that solve real user problems. The primary responsibility of the design team is to ensure that users' needs, goals, and behaviours are considered in the design process, resulting in intuitive and easy-to-use interfaces. You would also be responsible for planning, conducting, and analysing research to gather insights about users and inform the design process. This is a hybrid role with the requirement to be on-site at their UK head office in Oxfordshire 2 days per week. Based on project requirements, travel to customer locations for research activities within the UK and abroad is also required. Key Responsibilities: Determine research objectives and employ appropriate research methodologies based on project requirements at various stages of the design cycle. Collaborate with stakeholders in Product, Development, and Design to align research with the overall project plan. Identify, screen and recruit participants for the research studies. Create a detailed research plan, including the travel logistics, in accordance with the project timelines and budget. Conduct research using various methods, such as contextual inquiry, diary studies, field studies, surveys, and usability tests, ensuring that research protocols and ethics guidelines are followed. Observe and document user behaviour by taking detailed notes and recording audio/video when appropriate and agreed with the participants. Analyse research to understand the needs, goals, and behaviour of the target users to derive meaningful insights from the data. Present key research findings and insights that have emerged from the research. Share user stories and pain points to provide a solid understanding of the user perspective. Create personas to represent different user archetypes. Create journey maps to showcase the user's experience across various touchpoints, highlighting pain points and user emotions. Document research findings, methodologies, participant profiles and any notable insights. Organise and store research data securely for future reference. Skills and Experience required: Proven experience working on UX research projects for complex software and applications. Knowledge of research methodologies, both qualitative and quantitative, and skills in conducting interviews, surveys, usability testing, card sorting, ethnographic research, and data analysis. Strong portfolio showcasing research projects, methodologies, and the impact of your work. Solid understanding of user-centred design principles and practices. Deep empathy for users and a determination to advocate their needs and perspectives. Excellent visualisation, communication and presentation skills A degree in a related field is preferred but not essential. Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Robert Walters is working in partnership with an award-winning national MSP. With a long standing 20-year history, they are experts in developing cutting edge expertise across, Cloud, Cyber Security, Infrastructure, Workspace and Managed Service Solutions. Due to extensive growth and client acquisitions, they are keen to appoint multiple (Home Based) Senior Technical Support Engineers, paying up to £55,000 with a home-based model. As an experienced Senior Technical Support Engineer, you will help support customers environments, resolving escalated issues as well as developing customer environments and delivering project works. Senior Technical Support Engineer (Home Based): Duties Support varied clients across both private and public sector Support, maintain and troubleshoot - Windows, AD, SQL solutions Support, maintain and troubleshoot - VMware, HyperV Support, maintain and troubleshoot - Cloud based solutions Support, maintain and troubleshoot - Citrix XenApp, XenDesktop Support, define and implement secure configurations Measure/Troubleshoot systems performance and security Create technical documentation Act as technical lead for subset of customers Technical resource on customer projects Senior Technical Support Engineer (Home Based): Experience Supporting on prem and cloud hosted solutions Supporting Citrix XenApp and XenDesktop solutions Strong knowledge of Active Directory, Group Policy Deploying Azure and O365 solutions Understanding of VMware vSphere and Hyper-V Experience of Google Cloud Platforms (GCP) Certifications in any of the following: (CCP) Citrix Certified Professional for Virtualisation AZ 104/AZ305/AZ500/MCITP or equivalent Citrix Certified Associate of networking MS Azure Certification above AZ900 VMware Certified Professional for Data Centre Virtualisation Security Focused Certification ITIL Foundation The permanent opportunity for a Senior Technical Support Engineer (Home Based) will pay a salary range up to £55,000 plus benefits. This is an opportunity to join an industry market leader that has grown year on year. For further information, please apply with an updated CV and reach out to Ajay Hayre on (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
May 01, 2024
Full time
Robert Walters is working in partnership with an award-winning national MSP. With a long standing 20-year history, they are experts in developing cutting edge expertise across, Cloud, Cyber Security, Infrastructure, Workspace and Managed Service Solutions. Due to extensive growth and client acquisitions, they are keen to appoint multiple (Home Based) Senior Technical Support Engineers, paying up to £55,000 with a home-based model. As an experienced Senior Technical Support Engineer, you will help support customers environments, resolving escalated issues as well as developing customer environments and delivering project works. Senior Technical Support Engineer (Home Based): Duties Support varied clients across both private and public sector Support, maintain and troubleshoot - Windows, AD, SQL solutions Support, maintain and troubleshoot - VMware, HyperV Support, maintain and troubleshoot - Cloud based solutions Support, maintain and troubleshoot - Citrix XenApp, XenDesktop Support, define and implement secure configurations Measure/Troubleshoot systems performance and security Create technical documentation Act as technical lead for subset of customers Technical resource on customer projects Senior Technical Support Engineer (Home Based): Experience Supporting on prem and cloud hosted solutions Supporting Citrix XenApp and XenDesktop solutions Strong knowledge of Active Directory, Group Policy Deploying Azure and O365 solutions Understanding of VMware vSphere and Hyper-V Experience of Google Cloud Platforms (GCP) Certifications in any of the following: (CCP) Citrix Certified Professional for Virtualisation AZ 104/AZ305/AZ500/MCITP or equivalent Citrix Certified Associate of networking MS Azure Certification above AZ900 VMware Certified Professional for Data Centre Virtualisation Security Focused Certification ITIL Foundation The permanent opportunity for a Senior Technical Support Engineer (Home Based) will pay a salary range up to £55,000 plus benefits. This is an opportunity to join an industry market leader that has grown year on year. For further information, please apply with an updated CV and reach out to Ajay Hayre on (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Robert Walters is working in partnership with an award-winning national MSP. With a long standing 20-year history, they are experts in developing cutting edge expertise across, Cloud, Cyber Security, Infrastructure, Workspace and Managed Service Solutions. Due to extensive growth and client acquisitions, they are keen to appoint multiple (Home Based) Senior Technical Support Engineers, paying up to £55,000 with a home-based model. As an experienced Senior Technical Support Engineer, you will help support customers environments, resolving escalated issues as well as developing customer environments and delivering project works. Senior Technical Support Engineer (Home Based): Duties Support varied clients across both private and public sector Support, maintain and troubleshoot - Windows, AD, SQL solutions Support, maintain and troubleshoot - VMware, HyperV Support, maintain and troubleshoot - Cloud based solutions Support, maintain and troubleshoot - Citrix XenApp, XenDesktop Support, define and implement secure configurations Measure/Troubleshoot systems performance and security Create technical documentation Act as technical lead for subset of customers Technical resource on customer projects Senior Technical Support Engineer (Home Based): Experience Supporting on prem and cloud hosted solutions Supporting Citrix XenApp and XenDesktop solutions Strong knowledge of Active Directory, Group Policy Deploying Azure and O365 solutions Understanding of VMware vSphere and Hyper-V Experience of Google Cloud Platforms (GCP) Certifications in any of the following: (CCP) Citrix Certified Professional for Virtualisation AZ 104/AZ305/AZ500/MCITP or equivalent Citrix Certified Associate of networking MS Azure Certification above AZ900 VMware Certified Professional for Data Centre Virtualisation Security Focused Certification ITIL Foundation The permanent opportunity for a Senior Technical Support Engineer (Home Based) will pay a salary range up to £55,000 plus benefits. This is an opportunity to join an industry market leader that has grown year on year. For further information, please apply with an updated CV and reach out to Ajay Hayre on (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
May 01, 2024
Full time
Robert Walters is working in partnership with an award-winning national MSP. With a long standing 20-year history, they are experts in developing cutting edge expertise across, Cloud, Cyber Security, Infrastructure, Workspace and Managed Service Solutions. Due to extensive growth and client acquisitions, they are keen to appoint multiple (Home Based) Senior Technical Support Engineers, paying up to £55,000 with a home-based model. As an experienced Senior Technical Support Engineer, you will help support customers environments, resolving escalated issues as well as developing customer environments and delivering project works. Senior Technical Support Engineer (Home Based): Duties Support varied clients across both private and public sector Support, maintain and troubleshoot - Windows, AD, SQL solutions Support, maintain and troubleshoot - VMware, HyperV Support, maintain and troubleshoot - Cloud based solutions Support, maintain and troubleshoot - Citrix XenApp, XenDesktop Support, define and implement secure configurations Measure/Troubleshoot systems performance and security Create technical documentation Act as technical lead for subset of customers Technical resource on customer projects Senior Technical Support Engineer (Home Based): Experience Supporting on prem and cloud hosted solutions Supporting Citrix XenApp and XenDesktop solutions Strong knowledge of Active Directory, Group Policy Deploying Azure and O365 solutions Understanding of VMware vSphere and Hyper-V Experience of Google Cloud Platforms (GCP) Certifications in any of the following: (CCP) Citrix Certified Professional for Virtualisation AZ 104/AZ305/AZ500/MCITP or equivalent Citrix Certified Associate of networking MS Azure Certification above AZ900 VMware Certified Professional for Data Centre Virtualisation Security Focused Certification ITIL Foundation The permanent opportunity for a Senior Technical Support Engineer (Home Based) will pay a salary range up to £55,000 plus benefits. This is an opportunity to join an industry market leader that has grown year on year. For further information, please apply with an updated CV and reach out to Ajay Hayre on (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Excel Administrator - Leeds Type - Office based Length of contract - temporary ongoing Working hours-Monday to Friday 8am till 4pm Pay - 11.44 The role is on our client helpdesk providing support over the phone to the client estate, logging jobs for engineers and dealing with any requests which come in out of hours, so customer service and a good telephone manner and admin skills are vital to be considered for the role Main duties: Checking data Chasing up jobs Reports Data Matching Excel Data Inputting Main Responsibilities Based within a 24/7 National Service Centre handling calls, emails, web chats and other inbound / outbound transactions from customers and stakeholders within the agreed service levels. Ownership of customer requests through to completion ensuring a timely resolution. Handle both inbound and outbound transactions to an excellent standard and in line with company quality standards Actively listen to customer and colleagues, clarifying requirements and setting expectations Manage queries by accurately understanding and managing customer contact with excellent attention to detail Proactively identify jobs at risk, and escalate where appropriate to ensure targets are met Real time management of incidents and escalations Accurately obtain and record customer / engineer / stakeholder interactions, enquiries and complaints using the appropriate systems Working with third party suppliers Liaise effectively with internal departments and coordinate applicable action where necessary to ensure timely attendance for jobs Dispatching jobs to the Engineers over the phone or via electronic interfaces ensuring attendance within the required priority Raising purchase orders to facilitate the completion of work orders Logging all necessary information to enable the optimum engineering response Provide accurate and timely communication to all levels of management to inform them of priority jobs, accidents, near misses or instances of absence Raise any relevant access permits on behalf of Engineers to ensure their compliance on our customer's sites Achieve the required level of competency to be able to deal with the various clients and contracts of the National Service Centre Maintain accurate records for out of hours teams to ensure minimal disruption And any reasonable request
May 01, 2024
Seasonal
Excel Administrator - Leeds Type - Office based Length of contract - temporary ongoing Working hours-Monday to Friday 8am till 4pm Pay - 11.44 The role is on our client helpdesk providing support over the phone to the client estate, logging jobs for engineers and dealing with any requests which come in out of hours, so customer service and a good telephone manner and admin skills are vital to be considered for the role Main duties: Checking data Chasing up jobs Reports Data Matching Excel Data Inputting Main Responsibilities Based within a 24/7 National Service Centre handling calls, emails, web chats and other inbound / outbound transactions from customers and stakeholders within the agreed service levels. Ownership of customer requests through to completion ensuring a timely resolution. Handle both inbound and outbound transactions to an excellent standard and in line with company quality standards Actively listen to customer and colleagues, clarifying requirements and setting expectations Manage queries by accurately understanding and managing customer contact with excellent attention to detail Proactively identify jobs at risk, and escalate where appropriate to ensure targets are met Real time management of incidents and escalations Accurately obtain and record customer / engineer / stakeholder interactions, enquiries and complaints using the appropriate systems Working with third party suppliers Liaise effectively with internal departments and coordinate applicable action where necessary to ensure timely attendance for jobs Dispatching jobs to the Engineers over the phone or via electronic interfaces ensuring attendance within the required priority Raising purchase orders to facilitate the completion of work orders Logging all necessary information to enable the optimum engineering response Provide accurate and timely communication to all levels of management to inform them of priority jobs, accidents, near misses or instances of absence Raise any relevant access permits on behalf of Engineers to ensure their compliance on our customer's sites Achieve the required level of competency to be able to deal with the various clients and contracts of the National Service Centre Maintain accurate records for out of hours teams to ensure minimal disruption And any reasonable request
Air Conditioning Engineer - Services & Maintenance Mobile Position - Essex Salary - £42,000 + Personal Use of Van + Call Out & Overtime Monday to Friday, 40 hours a week We're recruiting for a Mobile Air Conditioning Engineer to work for one of the largest facilities management companies in the UK & Europe. This business is considered one of the largest FM employers across Europe having over 370,000 employees with an annual revenue of over £69b. This business has operated for over 120 years. In this role you will join a team of engineers carrying out a variety of planned and reactive maintenance as well as working on various Air Conditioning/Mechanical equipment across a variety of commercial/data centre sites on a contract for a well know telecommunications and media company Benefits for an Air Conditioning Engineer: 25 Days Holiday + BH 1 in 4 Call Out - Minimum of 4 hours paid (11 hour stand down time) £125pw Standby Personal use of Van available Van, Fuel Card, Tools & Uniform provided If this role is of any interest to you, please feel free to apply or call us on (phone number removed) and ask for Dan
May 01, 2024
Full time
Air Conditioning Engineer - Services & Maintenance Mobile Position - Essex Salary - £42,000 + Personal Use of Van + Call Out & Overtime Monday to Friday, 40 hours a week We're recruiting for a Mobile Air Conditioning Engineer to work for one of the largest facilities management companies in the UK & Europe. This business is considered one of the largest FM employers across Europe having over 370,000 employees with an annual revenue of over £69b. This business has operated for over 120 years. In this role you will join a team of engineers carrying out a variety of planned and reactive maintenance as well as working on various Air Conditioning/Mechanical equipment across a variety of commercial/data centre sites on a contract for a well know telecommunications and media company Benefits for an Air Conditioning Engineer: 25 Days Holiday + BH 1 in 4 Call Out - Minimum of 4 hours paid (11 hour stand down time) £125pw Standby Personal use of Van available Van, Fuel Card, Tools & Uniform provided If this role is of any interest to you, please feel free to apply or call us on (phone number removed) and ask for Dan
Wallace Hind Selection LTD
Letchworth Garden City, Hertfordshire
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
May 01, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Wealth Management Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Your Impact We're looking for an experienced Fraud Associate to lead our growing team of Fraud Managers. If you are highly skilled at leading, motivating & developing front-line specialist teams, we'd love to hear from you! What you'll do: Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role. Maintain day-to-day fraud procedures and controls, working with management team and customer support agents. Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed in the area. Develop a deep understanding of day-to-day expectations of own role and that of direct reports. Ensure agents and team controls are managed daily, weekly and monthly whilst pro-actively logging and escalating any new issues or risks. Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership Maintain knowledge of latest industry trends and best-practices Collaborate with Fraud Strategy, Fraud Governance, and Fraud Operations and other teams to resolve escalated issues, identify areas of opportunity and make recommendations Drive operational optimization by improving systems capabilities, and by training and developing the teams' technical skills Determine action required based on established procedures and work with supervisor to handle more complex cases and place appropriate hold on accounts deemed to have fraudulent activity. Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred What we're looking for: Previous experience of directly managing a Fraud Investigations team. Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & critical thinking skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities. Proven track record of strong leadership skills, experience leading a team required Excellent verbal, written and presentation communication skills across a wide array of stakeholders across the firm. Experience in working with Risk Management, Compliance and Audit partners and occasionally interacting directly with external regulatory agency personnel. Ability to analyse data for patterns and trends and to take findings and communicate them in an effective manner Detailed-oriented and organised Time management skills and ability to work under pressure with autonomy ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
May 01, 2024
Full time
Wealth Management Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Your Impact We're looking for an experienced Fraud Associate to lead our growing team of Fraud Managers. If you are highly skilled at leading, motivating & developing front-line specialist teams, we'd love to hear from you! What you'll do: Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role. Maintain day-to-day fraud procedures and controls, working with management team and customer support agents. Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed in the area. Develop a deep understanding of day-to-day expectations of own role and that of direct reports. Ensure agents and team controls are managed daily, weekly and monthly whilst pro-actively logging and escalating any new issues or risks. Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership Maintain knowledge of latest industry trends and best-practices Collaborate with Fraud Strategy, Fraud Governance, and Fraud Operations and other teams to resolve escalated issues, identify areas of opportunity and make recommendations Drive operational optimization by improving systems capabilities, and by training and developing the teams' technical skills Determine action required based on established procedures and work with supervisor to handle more complex cases and place appropriate hold on accounts deemed to have fraudulent activity. Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred What we're looking for: Previous experience of directly managing a Fraud Investigations team. Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & critical thinking skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities. Proven track record of strong leadership skills, experience leading a team required Excellent verbal, written and presentation communication skills across a wide array of stakeholders across the firm. Experience in working with Risk Management, Compliance and Audit partners and occasionally interacting directly with external regulatory agency personnel. Ability to analyse data for patterns and trends and to take findings and communicate them in an effective manner Detailed-oriented and organised Time management skills and ability to work under pressure with autonomy ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Job Title: Senior Networks Engineer Location: Swindon Salary: £50k to £60k per annum Reporting into the Enterprise Systems Manager, you will be pivotal in supporting the business by delivering business transformation projects, assisting with re-sites, network planning and maintenance, providing DMZ services, managing projects tasks, and providing support to the business on technical infrastructure matters. You will already be familiar with delivering complex infrastructure solutions, from desktop / PC solutions to complex datacentre configurations and everything in between. We are looking for a Senior Networks engineer with exposure to: SD-WAN Management of the whole network End to end Cisco network switches, firewalls and Meraki Devices Cloud Connectivity to Azure and AWS The role will require travel to and from various locations including our datacentre to support the physical operations of the IT network systems for the business. There will be opportunities to drive new technology benefits and really make a difference. About the Role The role offers a wide breadth of Network engineering technology and deployments Our client is currently re-architecting our network and introducing micro-segmentation to enhance our overall network security The take-up of cloud services is now growing in momentum. We are looking to strengthen our integration with the major cloud providers whilst enforcing security and providing flexibility to our system developers and end user What we can offer you Not only do we offer free onsite parking and competitive salary but you ll also have access to: Company funded Health Cash Plan providing cash back for everyday healthcare costs such as dental, optical and physiotherapy 5% match pension 25 days holiday plus holiday buy scheme 24/7 E-Learning modules, Training and Development opportunities Sharesave Scheme, Cycle to work schemes, Health cash plan Colleague Assistance Programme & Colleague referral scheme About you This is an exciting opportunity for an experienced networks engineer with experience on modern Cisco and Cloud network architectures. The role is challenging for the right person willing to work within a dynamic environment with a small, enthusiastic, and experienced team, running a variety of different projects. We are looking for a candidate who has worked in a medium to large size business with multiple geographic locations and several hundreds or thousands of users. The following certifications are desired CCNA/CCNP and AWS (Amazon Web Services) Network and other cloud specialist knowledge with a minimum of 5 years relevant industry experience. The ideal candidate will have skills in designing, capable of delivering complex infrastructure tasks and running multiple projects and you should have a very high knowledge of technology and infrastructure systems backed with a number of years of practical experience support and administration of datacentre and distributed network systems. You will also be required to communicate with various parts of the business, including senior business managers and other colleagues and therefore excellent communication skills are a necessity. You will be required to produce technical solutions to business problems, working with the team members to build a practical, cost-effective solution whether that encompasses networks, telephony, print solutions, access points maintenance, remote working, system architecture, and all aspects of the technical modern day systems infrastructure including Cloud computing, Office 365 and datacentre solutions.
May 01, 2024
Full time
Job Title: Senior Networks Engineer Location: Swindon Salary: £50k to £60k per annum Reporting into the Enterprise Systems Manager, you will be pivotal in supporting the business by delivering business transformation projects, assisting with re-sites, network planning and maintenance, providing DMZ services, managing projects tasks, and providing support to the business on technical infrastructure matters. You will already be familiar with delivering complex infrastructure solutions, from desktop / PC solutions to complex datacentre configurations and everything in between. We are looking for a Senior Networks engineer with exposure to: SD-WAN Management of the whole network End to end Cisco network switches, firewalls and Meraki Devices Cloud Connectivity to Azure and AWS The role will require travel to and from various locations including our datacentre to support the physical operations of the IT network systems for the business. There will be opportunities to drive new technology benefits and really make a difference. About the Role The role offers a wide breadth of Network engineering technology and deployments Our client is currently re-architecting our network and introducing micro-segmentation to enhance our overall network security The take-up of cloud services is now growing in momentum. We are looking to strengthen our integration with the major cloud providers whilst enforcing security and providing flexibility to our system developers and end user What we can offer you Not only do we offer free onsite parking and competitive salary but you ll also have access to: Company funded Health Cash Plan providing cash back for everyday healthcare costs such as dental, optical and physiotherapy 5% match pension 25 days holiday plus holiday buy scheme 24/7 E-Learning modules, Training and Development opportunities Sharesave Scheme, Cycle to work schemes, Health cash plan Colleague Assistance Programme & Colleague referral scheme About you This is an exciting opportunity for an experienced networks engineer with experience on modern Cisco and Cloud network architectures. The role is challenging for the right person willing to work within a dynamic environment with a small, enthusiastic, and experienced team, running a variety of different projects. We are looking for a candidate who has worked in a medium to large size business with multiple geographic locations and several hundreds or thousands of users. The following certifications are desired CCNA/CCNP and AWS (Amazon Web Services) Network and other cloud specialist knowledge with a minimum of 5 years relevant industry experience. The ideal candidate will have skills in designing, capable of delivering complex infrastructure tasks and running multiple projects and you should have a very high knowledge of technology and infrastructure systems backed with a number of years of practical experience support and administration of datacentre and distributed network systems. You will also be required to communicate with various parts of the business, including senior business managers and other colleagues and therefore excellent communication skills are a necessity. You will be required to produce technical solutions to business problems, working with the team members to build a practical, cost-effective solution whether that encompasses networks, telephony, print solutions, access points maintenance, remote working, system architecture, and all aspects of the technical modern day systems infrastructure including Cloud computing, Office 365 and datacentre solutions.
Are you an experienced customer service or operational service delivery team leader or supervisor, looking for their next role? Do you have excellent customer service and administration skills? We are working with a well established business based in Harlow, whom are looking for a Team Leader to join them on a full-time permanent contract. Hours: 8.30am to 5pm - Monday to Friday - office based - possibility of flexibility after probation The Business Services Administration teams provide end to end administrative support for the clients contracts to assist their business in the delivery of service excellence for reactive, remedial and planned maintenance works. Responsibilities include initial call triage, allocating jobs to the appropriate skillset based on discipline and contractual priority/response SLA, scheduling appointments with residents, engineer diary scheduling and day to day management, work status updates to customers and residents, updating customer portals, liaising with 3rd party suppliers and internal customers to ensure calls are attended and resolved within a timely manner. The Business Services Team Leader has excellent customer service, planning and organisational skills fulfilling the role of a Team Leader to a high level; is responsible for the daily leadership, work instruction, communication, target setting and direction of the team; liaises closely with the other Business Services teams to ensure Service and Maintenance is delivered to time, cost effectively, to quality standards and customer KPI requirements; supports the Head of Business Services with the identification and implementation of continuous improvement measures across the department and wider business Experience: A previous Customer Service or operational service delivery role at Team Leader or Supervisory level held in a Call / Contact centre environment preferred. Similar industry experience preferred with scheduling, reporting and / or previous analytical responsibility. Previous high volume internal and external relationship management an advantage. Excellent communication skills (verbal and written) especially with remote points of contact and the ability to negotiate and influence effectively. Excellent IT skills including Excel, Outlook, Word and database management Strong financial awareness acquired in a contract management or service delivery arena preferred. Excellent organisation skills and document management essential. Knowledge of Tesseract would be advantageous To apply, please submit your resume highlighting your relevant experience and skills. Only qualified candidates will be contacted for an interview.
May 01, 2024
Full time
Are you an experienced customer service or operational service delivery team leader or supervisor, looking for their next role? Do you have excellent customer service and administration skills? We are working with a well established business based in Harlow, whom are looking for a Team Leader to join them on a full-time permanent contract. Hours: 8.30am to 5pm - Monday to Friday - office based - possibility of flexibility after probation The Business Services Administration teams provide end to end administrative support for the clients contracts to assist their business in the delivery of service excellence for reactive, remedial and planned maintenance works. Responsibilities include initial call triage, allocating jobs to the appropriate skillset based on discipline and contractual priority/response SLA, scheduling appointments with residents, engineer diary scheduling and day to day management, work status updates to customers and residents, updating customer portals, liaising with 3rd party suppliers and internal customers to ensure calls are attended and resolved within a timely manner. The Business Services Team Leader has excellent customer service, planning and organisational skills fulfilling the role of a Team Leader to a high level; is responsible for the daily leadership, work instruction, communication, target setting and direction of the team; liaises closely with the other Business Services teams to ensure Service and Maintenance is delivered to time, cost effectively, to quality standards and customer KPI requirements; supports the Head of Business Services with the identification and implementation of continuous improvement measures across the department and wider business Experience: A previous Customer Service or operational service delivery role at Team Leader or Supervisory level held in a Call / Contact centre environment preferred. Similar industry experience preferred with scheduling, reporting and / or previous analytical responsibility. Previous high volume internal and external relationship management an advantage. Excellent communication skills (verbal and written) especially with remote points of contact and the ability to negotiate and influence effectively. Excellent IT skills including Excel, Outlook, Word and database management Strong financial awareness acquired in a contract management or service delivery arena preferred. Excellent organisation skills and document management essential. Knowledge of Tesseract would be advantageous To apply, please submit your resume highlighting your relevant experience and skills. Only qualified candidates will be contacted for an interview.
Prestigious opportunity for a Senior Network Engineer with a Pioneering Technology team. Following a period of growth and significant investment in our network, we are embarking on a Network modernisation and digital transformation. If you enjoy working in a fast paced environment, driven by constant advancement in technology, we are inviting you to join our success story! Hybrid work is provided with 2 days a week in the office. As one of our Network Engineers you will be responsible for:- Providing network and security expertise within the Infrastructure and Operations team Managing the IT network infrastructure and data centre operations whilst new systems and services are deployed Transforming from a traditional network to a next generation Cisco digital Network architecture Implementing and managing security infrastructure technologies Projects as well as BAU If you possess a combination of some of the following skills then LETS TALK! Expertise in complex on-premises, cloud networking and security infrastructure Proven track record in network engineering In-depth experience in Cisco routing and switching networking technologies Palo Alto technologies - NGFW, Panorama, Global Protect Knowledge of Wireless technologies is advantageous but not essential. In return, you will be rewarded with 35 days holiday (plus Christmas shutdown and Bank holidays), an industry-leading pension scheme up to 22%! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Prestigious opportunity for a Senior Network Engineer with a Pioneering Technology team. Following a period of growth and significant investment in our network, we are embarking on a Network modernisation and digital transformation. If you enjoy working in a fast paced environment, driven by constant advancement in technology, we are inviting you to join our success story! Hybrid work is provided with 2 days a week in the office. As one of our Network Engineers you will be responsible for:- Providing network and security expertise within the Infrastructure and Operations team Managing the IT network infrastructure and data centre operations whilst new systems and services are deployed Transforming from a traditional network to a next generation Cisco digital Network architecture Implementing and managing security infrastructure technologies Projects as well as BAU If you possess a combination of some of the following skills then LETS TALK! Expertise in complex on-premises, cloud networking and security infrastructure Proven track record in network engineering In-depth experience in Cisco routing and switching networking technologies Palo Alto technologies - NGFW, Panorama, Global Protect Knowledge of Wireless technologies is advantageous but not essential. In return, you will be rewarded with 35 days holiday (plus Christmas shutdown and Bank holidays), an industry-leading pension scheme up to 22%! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job title: Full-Stack Software Engineer Intern (Golang) Location: Abingdon, United Kingdom About SLB: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act- how to simultaneously reduce emissions and meet the world's growing energy demands. We're working on that answer. Every day, a step closer. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It's what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet. Our team of software domain experts invents, designs, and applies disruptive cutting-edge technologies to enable our customers to increase reliability, efficiency, and integration. Throughout, we maintain agile methodology and skilled development processes. You will join a team of software experts with a variety of core competencies such as Internet of things (IoT), user experience (UX), data analytics, and web and mobile front-end development, back-end development, SRE, Cloud engineering. Keeping pace with and applying the latest digital technology trends in the energy industry will be your focus. About the role: FDPlan is a Field Development Planning cloud-native application hosted on SLB's industry leading DELFI platform. The focus of the team is the delivery of a leading commercial Software as a Service product to help experts in the energy sector plan the development of their field assets. At SLB Abingdon, UK, we require an intern with experience in web and Cloud development to design, develop and test innovative features and technologies for the FDPlan application. The internship is expected to be based around full stack development including working on the backend layer written in Golang and running in Docker containers on the Google Cloud Container Engine (GKE). The project will allow the intern to explore and develop innovative technologies and solutions for FDPlan, such as the integration of Unity 3D to visualize energy assets or implement new workflows to support energy transition and new energy investment projects. It will also allow the intern to understand microservice architectures, building robust systems and operating complex services. As part of the placement the intern will also get the opportunity to participate in our internal hackathons and meet with other students. The student will acquire practical cloud experience and would gain insight into modern commercial software development in an exciting and fast-moving industrial setting. Essential Skills & Experience This work requires the successful applicant primarily to have experience in Angular for front-end development and back-end development (C#, Java, preferably Golang). Basic practical understanding of containers and Kubernetes, microservices architecture and web development is recommended. Exposure to any of the following would be advantageous: Python, Cloud, automated testing Qualifications: Penultimate or final year student, studying towards Bachelors or Masters in Computer Science or related field. BlueFlex: We are open to flexible, hybrid working with a combination of on-site & home working days. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law. For more information on life at our Abingdon Technology Centre, check out our YouTube channel ( company website )
May 01, 2024
Full time
Job title: Full-Stack Software Engineer Intern (Golang) Location: Abingdon, United Kingdom About SLB: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act- how to simultaneously reduce emissions and meet the world's growing energy demands. We're working on that answer. Every day, a step closer. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It's what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet. Our team of software domain experts invents, designs, and applies disruptive cutting-edge technologies to enable our customers to increase reliability, efficiency, and integration. Throughout, we maintain agile methodology and skilled development processes. You will join a team of software experts with a variety of core competencies such as Internet of things (IoT), user experience (UX), data analytics, and web and mobile front-end development, back-end development, SRE, Cloud engineering. Keeping pace with and applying the latest digital technology trends in the energy industry will be your focus. About the role: FDPlan is a Field Development Planning cloud-native application hosted on SLB's industry leading DELFI platform. The focus of the team is the delivery of a leading commercial Software as a Service product to help experts in the energy sector plan the development of their field assets. At SLB Abingdon, UK, we require an intern with experience in web and Cloud development to design, develop and test innovative features and technologies for the FDPlan application. The internship is expected to be based around full stack development including working on the backend layer written in Golang and running in Docker containers on the Google Cloud Container Engine (GKE). The project will allow the intern to explore and develop innovative technologies and solutions for FDPlan, such as the integration of Unity 3D to visualize energy assets or implement new workflows to support energy transition and new energy investment projects. It will also allow the intern to understand microservice architectures, building robust systems and operating complex services. As part of the placement the intern will also get the opportunity to participate in our internal hackathons and meet with other students. The student will acquire practical cloud experience and would gain insight into modern commercial software development in an exciting and fast-moving industrial setting. Essential Skills & Experience This work requires the successful applicant primarily to have experience in Angular for front-end development and back-end development (C#, Java, preferably Golang). Basic practical understanding of containers and Kubernetes, microservices architecture and web development is recommended. Exposure to any of the following would be advantageous: Python, Cloud, automated testing Qualifications: Penultimate or final year student, studying towards Bachelors or Masters in Computer Science or related field. BlueFlex: We are open to flexible, hybrid working with a combination of on-site & home working days. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law. For more information on life at our Abingdon Technology Centre, check out our YouTube channel ( company website )
Job title: Software Engineer Intern (12 months) - Starting Summer 2024 Location: Cambridge, UK SLB Cambridge Research (SCR) is part of SLB's global network of research and engineering centres. SCR is a dynamic, multidisciplinary environment with state-of-the-art research and computing facilities. We work on applied research projects in the physical sciences to meet the current and future challenges of the industry About SLB: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act- how to simultaneously reduce emissions and meet the world's growing energy demands. We're working on that answer. Every day, a step closer. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It's what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet. Description and Scope: Prototyping the digital platform for the future of the company, we have an opportunity to join Schlumberger Cambridge Research on an internship. You will be part of a multi-disciplinary team in the Digital Systems Research department which comprises the Data & Domain (D&D) program and the Automation & Planning (A&P) programme. In A&P we are developing the future machine reasoning infrastructure. This system assists decision-making, offering explanations (XAI) for its recommendations via a proprietary semantic web ontology. Additionally, we create state-of-the-art solvers for AI Planning and Scheduling; the resulting plans are interwoven by the ontology with the vision of a truly integrated digital infrastructure. These are extensive multi-year research efforts, you will be guided and supported throughout, and success is not measured by completion of a pre-specified list of tasks. The specialism of the group is in the development of the algorithms and the role of the internship is to provide software development support and expertise around the front-end and also the backend integration between algorithms and data stores, so this role suits an open-minded self-starter. Your work will involve programming in Python and potentially also in SQL, Java and C++ and the ontology structural approaches like SHACL. Other programming languages and frameworks may also be required, and training resources and time will be provided. Deliverables Interns will be mentored and responsible for developing aspects of the SLB digital solutions from the cloud and web-based applications to data analytics. Interns will experience the development of prototype solutions and the interaction scientists, domain experts and end-users to assist in the testing of the prototypes. Develop software that integrates with a variety of real-world business systems Support scientists on software development for user-ready prototypes, data analysis, user interfaces Present demos to visitors and internal stakeholders, acquire and apply software development skills in a supportive environment of continuous learning Required Skills & Qualifications Penultimate or Final year BSc / Masters student in Computer Science or a related discipline Passionate interest in programming Willingness to learn. Good communication skills Exposure to any of the following would be a plus, however demonstrating an ability to learn is more important than specific existing skills: Scripting (Python, Shell), C++, C#, Java, JavaScript System design, including producing UML diagrams. Development of Web Applications Source code control such as Git Systems integration, databases, SQL Semantic web, SPARQL AI Planning, PDDL BlueFlex: We are open to flexible, hybrid working with a combination of on-site & home working days. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
May 01, 2024
Full time
Job title: Software Engineer Intern (12 months) - Starting Summer 2024 Location: Cambridge, UK SLB Cambridge Research (SCR) is part of SLB's global network of research and engineering centres. SCR is a dynamic, multidisciplinary environment with state-of-the-art research and computing facilities. We work on applied research projects in the physical sciences to meet the current and future challenges of the industry About SLB: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act- how to simultaneously reduce emissions and meet the world's growing energy demands. We're working on that answer. Every day, a step closer. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It's what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet. Description and Scope: Prototyping the digital platform for the future of the company, we have an opportunity to join Schlumberger Cambridge Research on an internship. You will be part of a multi-disciplinary team in the Digital Systems Research department which comprises the Data & Domain (D&D) program and the Automation & Planning (A&P) programme. In A&P we are developing the future machine reasoning infrastructure. This system assists decision-making, offering explanations (XAI) for its recommendations via a proprietary semantic web ontology. Additionally, we create state-of-the-art solvers for AI Planning and Scheduling; the resulting plans are interwoven by the ontology with the vision of a truly integrated digital infrastructure. These are extensive multi-year research efforts, you will be guided and supported throughout, and success is not measured by completion of a pre-specified list of tasks. The specialism of the group is in the development of the algorithms and the role of the internship is to provide software development support and expertise around the front-end and also the backend integration between algorithms and data stores, so this role suits an open-minded self-starter. Your work will involve programming in Python and potentially also in SQL, Java and C++ and the ontology structural approaches like SHACL. Other programming languages and frameworks may also be required, and training resources and time will be provided. Deliverables Interns will be mentored and responsible for developing aspects of the SLB digital solutions from the cloud and web-based applications to data analytics. Interns will experience the development of prototype solutions and the interaction scientists, domain experts and end-users to assist in the testing of the prototypes. Develop software that integrates with a variety of real-world business systems Support scientists on software development for user-ready prototypes, data analysis, user interfaces Present demos to visitors and internal stakeholders, acquire and apply software development skills in a supportive environment of continuous learning Required Skills & Qualifications Penultimate or Final year BSc / Masters student in Computer Science or a related discipline Passionate interest in programming Willingness to learn. Good communication skills Exposure to any of the following would be a plus, however demonstrating an ability to learn is more important than specific existing skills: Scripting (Python, Shell), C++, C#, Java, JavaScript System design, including producing UML diagrams. Development of Web Applications Source code control such as Git Systems integration, databases, SQL Semantic web, SPARQL AI Planning, PDDL BlueFlex: We are open to flexible, hybrid working with a combination of on-site & home working days. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
Package Description Job Reference: 1310 Band: C Salary: Up to £55,500 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. Contract type: Permanent Location: London (one / two days per week in our office.) Due to the hybrid nature of the teams, we require the successful candidate to be based in the above BBC office to work from the office one / two days per week. Our comprehensive benefits package includes: An employer pension contribution of up to 10% 26 days' annual leave (based on full time hours) + bank holidays and the option to buy/sell additional days Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare schemes Employee assistance and well-being programmes Learning and development tailored to your role - this could include industry recognised qualifications, coaching and mentoring An inclusive and diverse environment with opportunities to join staff networks including: Women's Network, National Disability Networks and many more. Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested. We welcome candidates from all backgrounds and especially welcome individuals from underrepresented groups. If you require any reasonable adjustments at any time, please let us know by contacting us on with the job reference in the subject. Job Introduction The Digital Distribution Monitoring team provide the core and shared observability and alerting systems for BBC Online. With record breaking audiences coming to the BBC to follow live Breaking News as well as events such as Glastonbury and Wimbledon, our services are essential to the performance and uptime of many products at the BBC, regardless of geography, technology and connectivity, spanning both internal data centres and cloud locations. We've recently introduced InfluxDB based metrics collection, with Grafana for visualisation and Alerta for alerting, which works alongside custom solutions for active monitoring of the variety of pages and products that comprise the BBC's Online presence. When you join the BBC as a Mid Level DevOps Engineer, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced and the work you do matters. Your work will have an impact on our millions of audience users across the globe. Quality is at the heart of everything we do. Our aim is to provide a quality experience for our users by building solid processes, following best practice and preventing issues and problems from occurring at an early stage. Therefore, we believe that being a Mid Lever DevOps Engineer is much more than just coding and building. As an engineer in our team, every fortnight you'll be able to spend 10% of your time learning new skills, playing with new technology and developing yourself, because we understand the need to stay up to date and fresh in a constantly changing technical landscape. We offer a warm welcome with full support settling in and foster a culture where everyone has an opportunity to succeed. We're deeply proud of our values, which are intrinsic to the way we behave every day. We take them seriously because we want our culture to thrive. We want people to really enjoy working with us and get a buzz from knowing that what they are doing is making a difference and enhancing people's lives. Interview Process Interview process Technical task for shortlisted candidates - approx. 1.5 to 2 hours of scenario based coding exercise using Python paired with a technical assessor - No advanced preparation required. Virtual interview - approx. 1.5 to 2 hours of technical and values-based questions Main Responsibilities As a Software Engineer within the Monitoring team, you will have a role in shaping, refining and delivering the technical direction of the team, developing and representing our best practice with plenty of opportunity to bring your own experiences and ideas for the future roadmap, and to collaborate with other teams at the BBC. You will be engaged in all aspects of SDLC, including architecture, design, specs, tests, development, and delivery. You will also be a passionate and experienced engineer with a background in either software or systems engineering ideally Devops and be keen to enhance your skills in a variety of both open source and commercial services and systems, including observability and Alerting services and systems. You will be helping to build, improve and support these services. This means working with AWS, API, Python, CI/ CD, influx, Grafana, test suites etc that support this effort. We would look for you to be an active participant in fostering a learning culture throughout the organisation through active dissemination of knowledge, mentoring and inspiring other members of the Monitoring team. You're rigorous in the way you build, develop, test and support features and committed to making the product you're helping to build the best it can possibly be. If you're passionate about systems / software quality, interested in working at large scale or critical services with a desire to support and improve them, have a willingness to learn and keep up to date with latest advancements and devops approaches, enjoy thinking outside the box and want to work in a high-performing team doing complex and critical work, then we should talk! Are you the right candidate Specific areas we are interested in terms of experience, familiarity, and expertise are: Knowledge of the software development and software testing lifecycles with reasonable experience in language Python. Experience in AWS services including EC2, S3, SNS, SQS, Lambda, Cloudwatch, ELB, NLB, Route53. Linux operating systems, primarily Redhat Linux and similar (CentOS, Rocky, Amazon Linux). Continuous Integration, Delivery, and Deployment systems and practices - good knowledge of CI/CD & cloud technologies (such as AWS) to implement deployments and following best practices. Various types of testing including unit, acceptance, behavioural, integration, and load testing. Design, implementation, and support of large-scale projects, with critical infrastructure placement. Working in an Agile development environment Optional: Familiarity with our current technologies including: Telegraf, InfluxDB, Kapacitor, Alerta, Grafana, Consul, LibreNMS Optional: Solid domain knowledge of the different technologies required in each step of the chain for observability/ monitoring and alerting Optional: Network aspects such as HTTP, TLS, DNS, SNMP About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please click here. About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability . click apply for full job details
May 01, 2024
Full time
Package Description Job Reference: 1310 Band: C Salary: Up to £55,500 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. Contract type: Permanent Location: London (one / two days per week in our office.) Due to the hybrid nature of the teams, we require the successful candidate to be based in the above BBC office to work from the office one / two days per week. Our comprehensive benefits package includes: An employer pension contribution of up to 10% 26 days' annual leave (based on full time hours) + bank holidays and the option to buy/sell additional days Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare schemes Employee assistance and well-being programmes Learning and development tailored to your role - this could include industry recognised qualifications, coaching and mentoring An inclusive and diverse environment with opportunities to join staff networks including: Women's Network, National Disability Networks and many more. Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested. We welcome candidates from all backgrounds and especially welcome individuals from underrepresented groups. If you require any reasonable adjustments at any time, please let us know by contacting us on with the job reference in the subject. Job Introduction The Digital Distribution Monitoring team provide the core and shared observability and alerting systems for BBC Online. With record breaking audiences coming to the BBC to follow live Breaking News as well as events such as Glastonbury and Wimbledon, our services are essential to the performance and uptime of many products at the BBC, regardless of geography, technology and connectivity, spanning both internal data centres and cloud locations. We've recently introduced InfluxDB based metrics collection, with Grafana for visualisation and Alerta for alerting, which works alongside custom solutions for active monitoring of the variety of pages and products that comprise the BBC's Online presence. When you join the BBC as a Mid Level DevOps Engineer, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced and the work you do matters. Your work will have an impact on our millions of audience users across the globe. Quality is at the heart of everything we do. Our aim is to provide a quality experience for our users by building solid processes, following best practice and preventing issues and problems from occurring at an early stage. Therefore, we believe that being a Mid Lever DevOps Engineer is much more than just coding and building. As an engineer in our team, every fortnight you'll be able to spend 10% of your time learning new skills, playing with new technology and developing yourself, because we understand the need to stay up to date and fresh in a constantly changing technical landscape. We offer a warm welcome with full support settling in and foster a culture where everyone has an opportunity to succeed. We're deeply proud of our values, which are intrinsic to the way we behave every day. We take them seriously because we want our culture to thrive. We want people to really enjoy working with us and get a buzz from knowing that what they are doing is making a difference and enhancing people's lives. Interview Process Interview process Technical task for shortlisted candidates - approx. 1.5 to 2 hours of scenario based coding exercise using Python paired with a technical assessor - No advanced preparation required. Virtual interview - approx. 1.5 to 2 hours of technical and values-based questions Main Responsibilities As a Software Engineer within the Monitoring team, you will have a role in shaping, refining and delivering the technical direction of the team, developing and representing our best practice with plenty of opportunity to bring your own experiences and ideas for the future roadmap, and to collaborate with other teams at the BBC. You will be engaged in all aspects of SDLC, including architecture, design, specs, tests, development, and delivery. You will also be a passionate and experienced engineer with a background in either software or systems engineering ideally Devops and be keen to enhance your skills in a variety of both open source and commercial services and systems, including observability and Alerting services and systems. You will be helping to build, improve and support these services. This means working with AWS, API, Python, CI/ CD, influx, Grafana, test suites etc that support this effort. We would look for you to be an active participant in fostering a learning culture throughout the organisation through active dissemination of knowledge, mentoring and inspiring other members of the Monitoring team. You're rigorous in the way you build, develop, test and support features and committed to making the product you're helping to build the best it can possibly be. If you're passionate about systems / software quality, interested in working at large scale or critical services with a desire to support and improve them, have a willingness to learn and keep up to date with latest advancements and devops approaches, enjoy thinking outside the box and want to work in a high-performing team doing complex and critical work, then we should talk! Are you the right candidate Specific areas we are interested in terms of experience, familiarity, and expertise are: Knowledge of the software development and software testing lifecycles with reasonable experience in language Python. Experience in AWS services including EC2, S3, SNS, SQS, Lambda, Cloudwatch, ELB, NLB, Route53. Linux operating systems, primarily Redhat Linux and similar (CentOS, Rocky, Amazon Linux). Continuous Integration, Delivery, and Deployment systems and practices - good knowledge of CI/CD & cloud technologies (such as AWS) to implement deployments and following best practices. Various types of testing including unit, acceptance, behavioural, integration, and load testing. Design, implementation, and support of large-scale projects, with critical infrastructure placement. Working in an Agile development environment Optional: Familiarity with our current technologies including: Telegraf, InfluxDB, Kapacitor, Alerta, Grafana, Consul, LibreNMS Optional: Solid domain knowledge of the different technologies required in each step of the chain for observability/ monitoring and alerting Optional: Network aspects such as HTTP, TLS, DNS, SNMP About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please click here. About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability . click apply for full job details
Salary Package Band: D Contract type: Permanent Location: London or Cardiff (one / two days per week in our office.) Closing Date: 26/02/2024 Due to the hybrid nature of the teams, we require the successful candidate to be based in one of the above BBC offices to work from the office one / two days per week Our comprehensive benefits package includes: An employer pension contribution of up to 10% 25 days' annual leave (based on full time hours) + bank holidays and the option to buy/sell additional days Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare schemes Employee assistance and well-being programmes Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring An inclusive and diverse environment with opportunities to join staff networks including: Women's Network, National Disability Networks and many more Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested. We welcome candidates from all backgrounds and especially welcome individuals from underrepresented groups. If you require any reasonable adjustments during any part of the application process, please get in touch so we can support you. Job Introduction The purpose of this role is to ensure that the overall performance of SAP Finance applications and supporting/peripheral applications meets business requirements. The role will provide detailed system expertise, technical support and knowledge to both service delivery and business change functions ensuring dependencies and relationships between all associated systems are understood, maintained and can be communicated effectively to relevant stakeholders. Responsible for the planning, design, implementation, integration, commissioning, test, and in some cases operation of systems, and for collaboration to continuously improve the planning and delivery process. Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested. Main Responsibilities Systems Management: Be the systems specialist for Finance modules of SAP ECC and other Finance related Systems. Lead on requirements gathering with the business process owners and stakeholders, analyse and present solution options that align with BBC Engineering strategies. Work with the Systems Owner to ensure system performance (KPI's) are continuously improved, inputting into the systems roadmap, identifying risks and providing risk mitigations. System Architecture: Responsible for ensuring systems design and architecture is fit for purpose, including disaster recovery architecture. Project Engagement: Responsible for providing technical consultancy to project delivery and development teams, procurement, service design and change management teams. Responsible for providing technical expertise to project teams throughout the lifecycle of a project Working with project & service delivery teams responsible for the commissioning and acceptance ensuring new installations/services are fit for purpose, supportable, and are built against agreed specification and installation standards. Change, Configuration and Release Management: Responsible for minor/major software and hardware upgrades, ensuring that change management procedures are followed working alongside the teams responsible for UAT, testing and deployment of upgrades into the production environment. Incident Management: Responsible for the resolution of escalated incidents from frontline support teams and assisting with the command & control for major incident and service outages. Problem Management: Responsible for Problem Management for systems assigned, ensuring that known issues and workarounds are documented and input into a Known Error Database. Non Functional Requirements: Responsible for ensuring systems align with BBC's non-functional requirements including accessibility, performance, disaster recovery and security. Ensure all work is conducted in accordance with current safety legislation and BBC safety policies, security policies and statutory requirements relevant to the task. Knowledge Management: Responsible for the production of technical documentation, ensuring quality and accuracy. Responsible for assessing and inputting into the design and delivery of training for systems under ownership ensuring support teams can be appropriately trained. 3rd Party Suppliers: Responsible for building effective relationships with system vendors to ensure that reported incidents and problems are resolved within agreed resolution times set in service contracts. Are you the right candidate? Essential Detailed Knowledge of SAP Financials including: FI - General Ledger (New GL) FI - Asset Accounting/Lease Accounting (CLM) FI - Taxes FI - Accounts Payable FI - Accounts Receivable FI - Cash & Banking (including Treasury) CO - Project Systems including WIP CO - Profit Centre Accounting CO - Cost Centre Accounting Detailed Integration Knowledge with SAP MM/SD/BW/HR Financial background - Accountancy or demonstrable finance related experience Experience in managing a complex technical systems/environment Experienced in managing conflicting demands in situations of pressure where priorities are rapidly changing Experience of having to communicate clearly with a range of people at different levels of the organisation and explain and discuss technical issues using a range of styles, tools and techniques Authoritative knowledge of security policies and statutory requirements relevant to the role Experience in working with 3rd party suppliers Experience of providing a high quality service in a demanding customer service environment Experience of relationship management Experience of technology projects including business change deliverables Substantial experience gained in a technology environment Worked on the full project lifecycle Self-motivated and organised, with the ability to manage multiple tasks and drive delivery to time and budget whilst minimising risk Excellent communication (verbal, written, listening) and IT skills Able to effectively work in a dispersed and varied team, showing evidence of dealing with complex technical issues, dealing with multiple priorities, managing conflict and using influencing skills to ensure that projects / assignments are properly commissioned and delivered into the business Able to deliver to deadlines and demonstrate resilience to ensure the correct technical solution is selected with a full understanding of the costs, timescales and risk involved Expertise in translating project, user and product requirements into technical solutions Desirable Experience of working with BW, BO Dashboards, BODS or BPC Experience of working with Ariba or Opentext VIM Qualified Accountant (CIMA or ACCA) Knowledge of ITIL standards and the principles of service support and delivery Knowledge of change and configuration management procedures Experience of designing and delivering training Understanding of a complex global SAP landscape - including interfaces i.e. payroll, expenses, banking etc Experience of implementing SAP Finance end to end solutions Knowledge and experience of Finance/SAP best practices Knowledge of SAP security and authorisations Solution orientated and problem solving Experience in the media sector or broadcast environment About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.
May 01, 2024
Full time
Salary Package Band: D Contract type: Permanent Location: London or Cardiff (one / two days per week in our office.) Closing Date: 26/02/2024 Due to the hybrid nature of the teams, we require the successful candidate to be based in one of the above BBC offices to work from the office one / two days per week Our comprehensive benefits package includes: An employer pension contribution of up to 10% 25 days' annual leave (based on full time hours) + bank holidays and the option to buy/sell additional days Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare schemes Employee assistance and well-being programmes Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring An inclusive and diverse environment with opportunities to join staff networks including: Women's Network, National Disability Networks and many more Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested. We welcome candidates from all backgrounds and especially welcome individuals from underrepresented groups. If you require any reasonable adjustments during any part of the application process, please get in touch so we can support you. Job Introduction The purpose of this role is to ensure that the overall performance of SAP Finance applications and supporting/peripheral applications meets business requirements. The role will provide detailed system expertise, technical support and knowledge to both service delivery and business change functions ensuring dependencies and relationships between all associated systems are understood, maintained and can be communicated effectively to relevant stakeholders. Responsible for the planning, design, implementation, integration, commissioning, test, and in some cases operation of systems, and for collaboration to continuously improve the planning and delivery process. Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested. Main Responsibilities Systems Management: Be the systems specialist for Finance modules of SAP ECC and other Finance related Systems. Lead on requirements gathering with the business process owners and stakeholders, analyse and present solution options that align with BBC Engineering strategies. Work with the Systems Owner to ensure system performance (KPI's) are continuously improved, inputting into the systems roadmap, identifying risks and providing risk mitigations. System Architecture: Responsible for ensuring systems design and architecture is fit for purpose, including disaster recovery architecture. Project Engagement: Responsible for providing technical consultancy to project delivery and development teams, procurement, service design and change management teams. Responsible for providing technical expertise to project teams throughout the lifecycle of a project Working with project & service delivery teams responsible for the commissioning and acceptance ensuring new installations/services are fit for purpose, supportable, and are built against agreed specification and installation standards. Change, Configuration and Release Management: Responsible for minor/major software and hardware upgrades, ensuring that change management procedures are followed working alongside the teams responsible for UAT, testing and deployment of upgrades into the production environment. Incident Management: Responsible for the resolution of escalated incidents from frontline support teams and assisting with the command & control for major incident and service outages. Problem Management: Responsible for Problem Management for systems assigned, ensuring that known issues and workarounds are documented and input into a Known Error Database. Non Functional Requirements: Responsible for ensuring systems align with BBC's non-functional requirements including accessibility, performance, disaster recovery and security. Ensure all work is conducted in accordance with current safety legislation and BBC safety policies, security policies and statutory requirements relevant to the task. Knowledge Management: Responsible for the production of technical documentation, ensuring quality and accuracy. Responsible for assessing and inputting into the design and delivery of training for systems under ownership ensuring support teams can be appropriately trained. 3rd Party Suppliers: Responsible for building effective relationships with system vendors to ensure that reported incidents and problems are resolved within agreed resolution times set in service contracts. Are you the right candidate? Essential Detailed Knowledge of SAP Financials including: FI - General Ledger (New GL) FI - Asset Accounting/Lease Accounting (CLM) FI - Taxes FI - Accounts Payable FI - Accounts Receivable FI - Cash & Banking (including Treasury) CO - Project Systems including WIP CO - Profit Centre Accounting CO - Cost Centre Accounting Detailed Integration Knowledge with SAP MM/SD/BW/HR Financial background - Accountancy or demonstrable finance related experience Experience in managing a complex technical systems/environment Experienced in managing conflicting demands in situations of pressure where priorities are rapidly changing Experience of having to communicate clearly with a range of people at different levels of the organisation and explain and discuss technical issues using a range of styles, tools and techniques Authoritative knowledge of security policies and statutory requirements relevant to the role Experience in working with 3rd party suppliers Experience of providing a high quality service in a demanding customer service environment Experience of relationship management Experience of technology projects including business change deliverables Substantial experience gained in a technology environment Worked on the full project lifecycle Self-motivated and organised, with the ability to manage multiple tasks and drive delivery to time and budget whilst minimising risk Excellent communication (verbal, written, listening) and IT skills Able to effectively work in a dispersed and varied team, showing evidence of dealing with complex technical issues, dealing with multiple priorities, managing conflict and using influencing skills to ensure that projects / assignments are properly commissioned and delivered into the business Able to deliver to deadlines and demonstrate resilience to ensure the correct technical solution is selected with a full understanding of the costs, timescales and risk involved Expertise in translating project, user and product requirements into technical solutions Desirable Experience of working with BW, BO Dashboards, BODS or BPC Experience of working with Ariba or Opentext VIM Qualified Accountant (CIMA or ACCA) Knowledge of ITIL standards and the principles of service support and delivery Knowledge of change and configuration management procedures Experience of designing and delivering training Understanding of a complex global SAP landscape - including interfaces i.e. payroll, expenses, banking etc Experience of implementing SAP Finance end to end solutions Knowledge and experience of Finance/SAP best practices Knowledge of SAP security and authorisations Solution orientated and problem solving Experience in the media sector or broadcast environment About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.
Job title: Software Engineer Intern (12 months) - Starting Summer 2024 Project: "Software Development support for Drilling & Measurement Desktop Applications" About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act- how to simultaneously reduce emissions and meet the world's growing energy demands. We're working on that answer. Every day, a step closer. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It's what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet. Location: Stonehouse, Gloucestershire, UK. Stonehouse Technology Centre (SHTC) is the SLB drilling Centre of Excellence. It supports SLB through innovative engineering and quality-driven manufacturing, with portfolio emphasis on rotary steerable systems, Measurement While Drilling tools, Specialised Measurement tools and Rechargeable Batteries for Downhole use, and power source products. Over 300 employees work in SHTC's modern, fit-for-purpose building in scenic Gloucestershire. The facility was constructed to handle future demand for PowerDrive tools with an efficient workflow that ensures assembled tools are extensively and rigorously tested before delivery. On site, tools can be monitored using state of-the-art hardware and connectivity that link SHTC to all field locations. SHTC continues Research & Development investment for new technologies, extending operational limits so that clients can reach hotter, deeper reserves. Description and Scope: You will be developing two standalone applications: Application 1 We currently have a licensing application, which generates licenses for our main software (ToolScope). This is a desktop application, which we are going to upgrade into a web-based application. During the rewriting of the license software, the existing functionalities will need to be extracted from the legacy application and a database will need to be created all the licenses already generated will be sorted. This will allow us to then extend the application so that users can view and/or manage the generated licenses. Application 2 One of our highly visible projects, which consists of extracting data from downhole tools using Wired Drill Pipe network. This network allows us to extract data from a well at a high speed. At the surface level, we have an application called WARP which collects all the data in real time. The next phase of the development will consist of developing a simulator which will be feeding the WARP application with simulated data. The aim is to be able to isolate the WARP application during the testing phases without getting the firmware involved. The simulator will be a desktop application (WPF application), which will receive the connection request from WARP and then send data in real time as it is currently done from the tools. Both projects will involve going through the full software development life cycle (planning, investigating, developing, and testing). This is going to be a collaborative work to develop two applications - desktop based applications in WPF and a web-based application. A key focus will be the user experience/user interface as well as using good design patterns to make the solution robust and extendable, as well as unit testable. Deliverables: Support the development of the license software into a web-based application as well as creating a database to sort the history of the licenses already created. Create a software simulator for our Wired Drill Pipe Acquisition Software (WARP 2.x). Required Skills : Knowledge of Object Oriented Programming Languages such as: WPF C# / .NET C++ SQL Qualification: Penultimate or final year in a Bachelors or Masters within Computer Science, Software Engineering or related field. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
May 01, 2024
Full time
Job title: Software Engineer Intern (12 months) - Starting Summer 2024 Project: "Software Development support for Drilling & Measurement Desktop Applications" About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act- how to simultaneously reduce emissions and meet the world's growing energy demands. We're working on that answer. Every day, a step closer. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It's what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet. Location: Stonehouse, Gloucestershire, UK. Stonehouse Technology Centre (SHTC) is the SLB drilling Centre of Excellence. It supports SLB through innovative engineering and quality-driven manufacturing, with portfolio emphasis on rotary steerable systems, Measurement While Drilling tools, Specialised Measurement tools and Rechargeable Batteries for Downhole use, and power source products. Over 300 employees work in SHTC's modern, fit-for-purpose building in scenic Gloucestershire. The facility was constructed to handle future demand for PowerDrive tools with an efficient workflow that ensures assembled tools are extensively and rigorously tested before delivery. On site, tools can be monitored using state of-the-art hardware and connectivity that link SHTC to all field locations. SHTC continues Research & Development investment for new technologies, extending operational limits so that clients can reach hotter, deeper reserves. Description and Scope: You will be developing two standalone applications: Application 1 We currently have a licensing application, which generates licenses for our main software (ToolScope). This is a desktop application, which we are going to upgrade into a web-based application. During the rewriting of the license software, the existing functionalities will need to be extracted from the legacy application and a database will need to be created all the licenses already generated will be sorted. This will allow us to then extend the application so that users can view and/or manage the generated licenses. Application 2 One of our highly visible projects, which consists of extracting data from downhole tools using Wired Drill Pipe network. This network allows us to extract data from a well at a high speed. At the surface level, we have an application called WARP which collects all the data in real time. The next phase of the development will consist of developing a simulator which will be feeding the WARP application with simulated data. The aim is to be able to isolate the WARP application during the testing phases without getting the firmware involved. The simulator will be a desktop application (WPF application), which will receive the connection request from WARP and then send data in real time as it is currently done from the tools. Both projects will involve going through the full software development life cycle (planning, investigating, developing, and testing). This is going to be a collaborative work to develop two applications - desktop based applications in WPF and a web-based application. A key focus will be the user experience/user interface as well as using good design patterns to make the solution robust and extendable, as well as unit testable. Deliverables: Support the development of the license software into a web-based application as well as creating a database to sort the history of the licenses already created. Create a software simulator for our Wired Drill Pipe Acquisition Software (WARP 2.x). Required Skills : Knowledge of Object Oriented Programming Languages such as: WPF C# / .NET C++ SQL Qualification: Penultimate or final year in a Bachelors or Masters within Computer Science, Software Engineering or related field. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
Package Description Band: D Contract Type: Permanent Location: London. This is a hybrid role and the successful candidate will balance office working with home working Salary: up to £55,000 plus London Weighting, depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. Job Application Requirements: CV Questionnaire with opportunity to detail experience We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage. Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation. Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification. Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days holiday (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more. Freelancers are eligible to apply for an internal role if they are on a Worker Contract and they have worked continuously for 6 months. If they have worked for less than 6 months continuously or have a break of 3 weeks or more between engagements, they must seek Divisional HR approval to apply for an internal role prior to submitting an application. If they are unsure which contract they are on, they can speak to their booker or the HR BP, however if it helps - both a PAYE freelance or Modus Gross contract is considered a Worker contract and covered by the Worker terms found here. Job Introduction The News Design team is a multi-platform, multidisciplinary team within BBC News. We are responsible for the design and visualisation of a story end to end, across all platforms from our website and app to our flagship news broadcasts and social accounts. The team brings together digital designers, broadcast designers, and developers to provide compelling visual coverage of the biggest and most significant stories. As a Senior Designer - Storytelling & formats SOCIAL, you will work closely with the Creative Director - Storytelling & formats, and will be responsible for creating new storytelling experiences and repeatable formats focussing on our social platforms. You will work closely with the editorial social teams, together with design and engineering to define how we tell our stories consistently and beautifully across all our social platforms. Working out how we do that at speed, designing for scale and re-use. Shaping the visual narrative, and delivering engaging design solutions that work across multiple platforms, this position requires a strong background in designing for social media, with hard won experience of design and storytelling in a news environment. You need excellent team leadership and change management skills, together with the ability to work tactically and strategically, engaging users, stakeholders and designers alike. Main Responsibilities Design strategy : Contribute to the development of design strategies for digital news formats and storytelling experiences (with a focus on our social platforms), collaborating with cross-functional teams and contributing to the Atlas design system. Provide insights and recommendations based on extensive hands-on experience designing new formats, templates and storytelling. Collaborate with stakeholders to gather requirements and feedback, aligning design choices with our storytelling goals. A creative, systemic thinker adept at problem-solving at a macro and micro scale across multiple problem spaces. Strong knowledge of UI, branding, and user experience. All deliverables and communication materials are effective and polished. Can devise new concepts and elevates brand expression within the product in elegant ways. Experience of working with and contributing to a design system. Can create advanced prototypes utilising real content and data; harnessing video or animation when necessary. Understands the big picture, but also when to focus on the details, and deliver accurate considered solutions. Fluent in responsive design and a systems thinker adept at problem-solving at a macro and micro scale across multiple problem spaces. Leadership and Collaboration: Ability to lead a small team of designers working cross-functionally with editorial, responsible for creating both bespoke solutions and templates for storytelling and new formats. Foster collaboration and communication between design and editorial, emphasising the value of a consistent design language in the user experience. Ability to inspire high design confidence in stakeholders, communicate the thinking behind the work, and show self-assurance with your presentation, narrative and rationale. Conduct design reviews and provide constructive feedback to ensure high quality, innovative solutions. User-Centred Design: Conduct and initiate user research and usability testing to inform design decisions and validate concepts. Advocate for the user by incorporating user feedback into the design process, ensuring a user-centric approach. Championing data and constantly bringing it to the work. Advocating for the user - always. Wireframing and Prototyping: Create detailed wireframes, interactive prototypes, and design specifications to communicate design concepts effectively. Iterate on designs based on user testing, stakeholder feedback, and evolving project requirements. Visual Design: Develop visually compelling and on-brand design solutions that elevate the storytelling experience. Ensure consistency across all platforms while pushing the creative boundaries of news presentation. Component-Driven Design: Champion and contribute to a component-driven design approach to enhance design consistency and scalability. Advocate for the importance of our design system, and help maintain a library of reusable design components, collaborating with the wider design team and front-end developers to ensure proper implementation. Design System Contributions: Contribute to the development and maintenance of a design system to ensure a cohesive and scalable design approach. Collaborate with the design team to establish and uphold component design standards. Are you the right person? Experience in Digital Design, HCI, or a related field. Experience in UX/UI design and development ideally with a strong editorial focus in deadline driven environments. Strong portfolio of design work/case studies demonstrating your principles, methodologies, and approaches. Proficiency in design tools (e.g., Sketch, Figma, Adobe Creative Suite). Strong leadership and team management skills. Excellent communication and collaboration abilities with a passion for editorial storytelling. Knowledge of HTML, CSS, and JavaScript is a big plus. Good knowledge of accessibility and usability principles. Finely tuned problem-solving skills and attention to detail. About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please click here. About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy . click apply for full job details
May 01, 2024
Full time
Package Description Band: D Contract Type: Permanent Location: London. This is a hybrid role and the successful candidate will balance office working with home working Salary: up to £55,000 plus London Weighting, depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. Job Application Requirements: CV Questionnaire with opportunity to detail experience We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage. Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation. Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification. Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days holiday (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more. Freelancers are eligible to apply for an internal role if they are on a Worker Contract and they have worked continuously for 6 months. If they have worked for less than 6 months continuously or have a break of 3 weeks or more between engagements, they must seek Divisional HR approval to apply for an internal role prior to submitting an application. If they are unsure which contract they are on, they can speak to their booker or the HR BP, however if it helps - both a PAYE freelance or Modus Gross contract is considered a Worker contract and covered by the Worker terms found here. Job Introduction The News Design team is a multi-platform, multidisciplinary team within BBC News. We are responsible for the design and visualisation of a story end to end, across all platforms from our website and app to our flagship news broadcasts and social accounts. The team brings together digital designers, broadcast designers, and developers to provide compelling visual coverage of the biggest and most significant stories. As a Senior Designer - Storytelling & formats SOCIAL, you will work closely with the Creative Director - Storytelling & formats, and will be responsible for creating new storytelling experiences and repeatable formats focussing on our social platforms. You will work closely with the editorial social teams, together with design and engineering to define how we tell our stories consistently and beautifully across all our social platforms. Working out how we do that at speed, designing for scale and re-use. Shaping the visual narrative, and delivering engaging design solutions that work across multiple platforms, this position requires a strong background in designing for social media, with hard won experience of design and storytelling in a news environment. You need excellent team leadership and change management skills, together with the ability to work tactically and strategically, engaging users, stakeholders and designers alike. Main Responsibilities Design strategy : Contribute to the development of design strategies for digital news formats and storytelling experiences (with a focus on our social platforms), collaborating with cross-functional teams and contributing to the Atlas design system. Provide insights and recommendations based on extensive hands-on experience designing new formats, templates and storytelling. Collaborate with stakeholders to gather requirements and feedback, aligning design choices with our storytelling goals. A creative, systemic thinker adept at problem-solving at a macro and micro scale across multiple problem spaces. Strong knowledge of UI, branding, and user experience. All deliverables and communication materials are effective and polished. Can devise new concepts and elevates brand expression within the product in elegant ways. Experience of working with and contributing to a design system. Can create advanced prototypes utilising real content and data; harnessing video or animation when necessary. Understands the big picture, but also when to focus on the details, and deliver accurate considered solutions. Fluent in responsive design and a systems thinker adept at problem-solving at a macro and micro scale across multiple problem spaces. Leadership and Collaboration: Ability to lead a small team of designers working cross-functionally with editorial, responsible for creating both bespoke solutions and templates for storytelling and new formats. Foster collaboration and communication between design and editorial, emphasising the value of a consistent design language in the user experience. Ability to inspire high design confidence in stakeholders, communicate the thinking behind the work, and show self-assurance with your presentation, narrative and rationale. Conduct design reviews and provide constructive feedback to ensure high quality, innovative solutions. User-Centred Design: Conduct and initiate user research and usability testing to inform design decisions and validate concepts. Advocate for the user by incorporating user feedback into the design process, ensuring a user-centric approach. Championing data and constantly bringing it to the work. Advocating for the user - always. Wireframing and Prototyping: Create detailed wireframes, interactive prototypes, and design specifications to communicate design concepts effectively. Iterate on designs based on user testing, stakeholder feedback, and evolving project requirements. Visual Design: Develop visually compelling and on-brand design solutions that elevate the storytelling experience. Ensure consistency across all platforms while pushing the creative boundaries of news presentation. Component-Driven Design: Champion and contribute to a component-driven design approach to enhance design consistency and scalability. Advocate for the importance of our design system, and help maintain a library of reusable design components, collaborating with the wider design team and front-end developers to ensure proper implementation. Design System Contributions: Contribute to the development and maintenance of a design system to ensure a cohesive and scalable design approach. Collaborate with the design team to establish and uphold component design standards. Are you the right person? Experience in Digital Design, HCI, or a related field. Experience in UX/UI design and development ideally with a strong editorial focus in deadline driven environments. Strong portfolio of design work/case studies demonstrating your principles, methodologies, and approaches. Proficiency in design tools (e.g., Sketch, Figma, Adobe Creative Suite). Strong leadership and team management skills. Excellent communication and collaboration abilities with a passion for editorial storytelling. Knowledge of HTML, CSS, and JavaScript is a big plus. Good knowledge of accessibility and usability principles. Finely tuned problem-solving skills and attention to detail. About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please click here. About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy . click apply for full job details
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
May 01, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection