Job Title: Sales Account Manager Location : Burgess Hill Salary: 30,000 - 35,000 plus Annual Performance Bonus Hours: Monday - Friday, 8.30am - 5pm As a Sales Account Manager, you will join a growing manufacturing company and play a pivotal role in driving sales growth and ensure customer retention. This exciting opportunity will allow you to showcase your exceptional sales skills and build strong relationships with clients. This is a stand alone position working closely with the external Sales Representatives in building and maintaining relationships with new and existing customers. About your day-to-day responsibilities: Develop and maintain relationships with existing clients, ensuring customer satisfaction and loyalty. Identify potential new clients and proactively pursue business opportunities. Conduct market research and analysis to stay up-to-date with industry trends. Collaborate with the sales team to develop effective strategies and achieve sales targets. Provide exceptional customer service, addressing client concerns and resolving issues in a timely manner. Collaborate with cross-functional teams to ensure smooth delivery of products and services to clients. Keep accurate and detailed records of sales activities and client interactions in the CRM system. About you: Previous experience in sales roles, preferably Telesales that wants a more challenging role with progression Must have 3-5 years' experience working in a similar role. Proven track record of meeting or exceeding targets. Excellent communication and interpersonal skills. Strong negotiation and persuasion abilities. Results-driven with a proactive approach to sales. Ability to work independently and as part of a team. Next Steps: Please apply today with your up-to-date CV and contact details If you have trouble uploading your CV, please email it to (url removed) and put the job title as the subject Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 02, 2024
Full time
Job Title: Sales Account Manager Location : Burgess Hill Salary: 30,000 - 35,000 plus Annual Performance Bonus Hours: Monday - Friday, 8.30am - 5pm As a Sales Account Manager, you will join a growing manufacturing company and play a pivotal role in driving sales growth and ensure customer retention. This exciting opportunity will allow you to showcase your exceptional sales skills and build strong relationships with clients. This is a stand alone position working closely with the external Sales Representatives in building and maintaining relationships with new and existing customers. About your day-to-day responsibilities: Develop and maintain relationships with existing clients, ensuring customer satisfaction and loyalty. Identify potential new clients and proactively pursue business opportunities. Conduct market research and analysis to stay up-to-date with industry trends. Collaborate with the sales team to develop effective strategies and achieve sales targets. Provide exceptional customer service, addressing client concerns and resolving issues in a timely manner. Collaborate with cross-functional teams to ensure smooth delivery of products and services to clients. Keep accurate and detailed records of sales activities and client interactions in the CRM system. About you: Previous experience in sales roles, preferably Telesales that wants a more challenging role with progression Must have 3-5 years' experience working in a similar role. Proven track record of meeting or exceeding targets. Excellent communication and interpersonal skills. Strong negotiation and persuasion abilities. Results-driven with a proactive approach to sales. Ability to work independently and as part of a team. Next Steps: Please apply today with your up-to-date CV and contact details If you have trouble uploading your CV, please email it to (url removed) and put the job title as the subject Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Salary: £90-95k basic + executive car + attractive bonus An opportunity to take the reins of a long established and highly respected global printed communications company. Our client has set a minimum requirement of 10 years+ experience within a print or packaging firm, specifically working or having worked at a senior level (as MD or GM) with MINIMUM (No exceptions), £10m pa company in the last 5 years. Your skills must include the ability to formulate a vision for the market growth which gets communicated to employees in a compelling and actionable way. You will need to manage teams and individuals to enable them to perform to their fullest potential, setting clear expectations and demanding high levels of performance. In addition to being a charismatic leader. The successful candidate will be capable of motivating, developing and leading a team capable of maximising opportunities through the development of existing business as well as winning new accounts through the team. Function: Plan, direct and deliver sales and profit growth. This includes the management of all resources to achieve maximum efficiency and profitability. Ensuring activities of key team members are focused on strategically growing and developing the business year on year, through a mixture of staff development, sales and marketing, introduction of new methodology and technology. Setting and achieving annual targets and objectives as identified within the budget process. Sales and Marketing Accountabilities • To ensure that sales personnel activity is properly focused, pursuing and winning new business, directly and indirectly through the day to day management of both direct and indirect sales force. • To ensure development of key accounts and be able to offer and secure 'added value' services, ensuring that new or different product lines are introduced to the existing customer base. • Apply a strategic approach to the growth of the business, reviewing opportunities and driving forward growth. • To achieve and exceed company expectations in sales, margin and net profit. • To deliver an excellent service to all customers aiming to provide total satisfaction and customer retention. • To gain recognition for a professional, ethical and quality assured business. • Review, monitor and manage key internal factors which can influence the success of the business • Continued research and analysis of marketplace, to ensure correct targeting of sectors, required resources and pricing models are applied incorporating planning and recommend any investment Operational and Other Accountabilities: • Prepare, manage and be responsible for the P&L • Preparation and submission of budgets and objectives • Ensure the correct and balanced deployment of resources is in place, including equipment and personnel, to match the needs of the business and its customers • Ensure the application and enforcement of all company and corporate policies and procedures, including HR, Customer Services, Customer Relationship Management • Ensure customer service strategy is implemented • Assess, identify and facilitate staff training and development needs • Development and maintenance of excellent customer relationship management and strategic customer service levels • Ensure measurement of performance of all capital expenditure incorporating return on capital • Stringent controls of costs, expenditure and investments (SG&A) within budget parameters • To liaise with and support the Business Managers within the area Job Knowledge, Experience & Skills • Strong empathy with sales and indepth operational skills • A broad and strong knowledge of the industry and market • Must have competent understanding of IT, Finance and other organisation skills • Excellent man management skills. Due to the highly confidential nature of this vacancy we can't reveal the exact location at this stage. We are happy to communicate this information to candidates who match the client's criteria. We can confirm that under no circumstances will we email this client or any client your CV without your prior permission. This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
May 02, 2024
Full time
Salary: £90-95k basic + executive car + attractive bonus An opportunity to take the reins of a long established and highly respected global printed communications company. Our client has set a minimum requirement of 10 years+ experience within a print or packaging firm, specifically working or having worked at a senior level (as MD or GM) with MINIMUM (No exceptions), £10m pa company in the last 5 years. Your skills must include the ability to formulate a vision for the market growth which gets communicated to employees in a compelling and actionable way. You will need to manage teams and individuals to enable them to perform to their fullest potential, setting clear expectations and demanding high levels of performance. In addition to being a charismatic leader. The successful candidate will be capable of motivating, developing and leading a team capable of maximising opportunities through the development of existing business as well as winning new accounts through the team. Function: Plan, direct and deliver sales and profit growth. This includes the management of all resources to achieve maximum efficiency and profitability. Ensuring activities of key team members are focused on strategically growing and developing the business year on year, through a mixture of staff development, sales and marketing, introduction of new methodology and technology. Setting and achieving annual targets and objectives as identified within the budget process. Sales and Marketing Accountabilities • To ensure that sales personnel activity is properly focused, pursuing and winning new business, directly and indirectly through the day to day management of both direct and indirect sales force. • To ensure development of key accounts and be able to offer and secure 'added value' services, ensuring that new or different product lines are introduced to the existing customer base. • Apply a strategic approach to the growth of the business, reviewing opportunities and driving forward growth. • To achieve and exceed company expectations in sales, margin and net profit. • To deliver an excellent service to all customers aiming to provide total satisfaction and customer retention. • To gain recognition for a professional, ethical and quality assured business. • Review, monitor and manage key internal factors which can influence the success of the business • Continued research and analysis of marketplace, to ensure correct targeting of sectors, required resources and pricing models are applied incorporating planning and recommend any investment Operational and Other Accountabilities: • Prepare, manage and be responsible for the P&L • Preparation and submission of budgets and objectives • Ensure the correct and balanced deployment of resources is in place, including equipment and personnel, to match the needs of the business and its customers • Ensure the application and enforcement of all company and corporate policies and procedures, including HR, Customer Services, Customer Relationship Management • Ensure customer service strategy is implemented • Assess, identify and facilitate staff training and development needs • Development and maintenance of excellent customer relationship management and strategic customer service levels • Ensure measurement of performance of all capital expenditure incorporating return on capital • Stringent controls of costs, expenditure and investments (SG&A) within budget parameters • To liaise with and support the Business Managers within the area Job Knowledge, Experience & Skills • Strong empathy with sales and indepth operational skills • A broad and strong knowledge of the industry and market • Must have competent understanding of IT, Finance and other organisation skills • Excellent man management skills. Due to the highly confidential nature of this vacancy we can't reveal the exact location at this stage. We are happy to communicate this information to candidates who match the client's criteria. We can confirm that under no circumstances will we email this client or any client your CV without your prior permission. This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Overview Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition. Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team. When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford. Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course. Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Responsibilities Role Overview Weatherford currently have an exciting opportunity for an experienced Jars Technician to join the team in Aberdeen. The successful candidate will have experience in the oil field and within jars - please see below for further details. Key Responsibilities SAFETY, SECURITY & COMPLIANCE Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company's Rules to Live By / Zero Tolerance Rules. Places Quality, Health & Safety, Security, and protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk. Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer, and employee inputs, knowledge and technology, and best business practices to exceed customer expectations. Supervisors & Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and any persons visiting them while on the Company premises. QUALITY Responsible for being familiar with the Company's Quality policies and taking an active role in the compliance and improvement of Weatherford's Management System. Maintains service quality as an immediate priority when working across all areas of the business and continually seeks areas for improvement. Demonstrates knowledge and understanding of all policies & procedures, related operational & non-operational documentation, support systems, complies with all Technical Work Instructions, carrying out work assignments to the highest quality level and within time constraints as required. Senior roles will participate in Annual Technical Audits as required to ensure systems are effectively implemented; a supporting authority will lead such Audits. Costs incurred should be within the approved budget, processed within agreed time frames & following the relevant financial policy and procedure. PEOPLE & DEVELOPMENT Employees have a responsibility for developing their own careers within the Company, including completing all necessary functions, compliance & business standards, operations training & competencies to enhance their knowledge, skills, and experience. Employees should regularly engage with their line manager to discuss their performance, objectives, and opportunities to enhance their skills and experience to support their career potential. In senior positions, identifies the educational needs of others, might develop formal training programs or classes, and instruct others. Supervisors are expected to actively engage with their employees to support talent management through Weatherford's performance management process, including but not limited to talent assessments, succession planning, competency programs & regular coaching opportunities. Supervisors should collaborate with Human Resources & Technical Development to drive strategies for the recruitment & retention of key personnel & to foster an environment that supports the attraction & retention of a high performing, talented workforce. VISION & LEADERSHIP Demonstrates leadership, ethical behaviour, and adherence to Weatherford standards at all times. Shows social orientation, working and being personally connected with others on the job. Qualifications Oil Field experience Previous jars experience Basic Mathematic skills Experience in pressure testing. Experience within Quality Control Analysis. Ability to meet the physical demands that the role requires.
May 02, 2024
Full time
Overview Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition. Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team. When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford. Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course. Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Responsibilities Role Overview Weatherford currently have an exciting opportunity for an experienced Jars Technician to join the team in Aberdeen. The successful candidate will have experience in the oil field and within jars - please see below for further details. Key Responsibilities SAFETY, SECURITY & COMPLIANCE Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company's Rules to Live By / Zero Tolerance Rules. Places Quality, Health & Safety, Security, and protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk. Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer, and employee inputs, knowledge and technology, and best business practices to exceed customer expectations. Supervisors & Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and any persons visiting them while on the Company premises. QUALITY Responsible for being familiar with the Company's Quality policies and taking an active role in the compliance and improvement of Weatherford's Management System. Maintains service quality as an immediate priority when working across all areas of the business and continually seeks areas for improvement. Demonstrates knowledge and understanding of all policies & procedures, related operational & non-operational documentation, support systems, complies with all Technical Work Instructions, carrying out work assignments to the highest quality level and within time constraints as required. Senior roles will participate in Annual Technical Audits as required to ensure systems are effectively implemented; a supporting authority will lead such Audits. Costs incurred should be within the approved budget, processed within agreed time frames & following the relevant financial policy and procedure. PEOPLE & DEVELOPMENT Employees have a responsibility for developing their own careers within the Company, including completing all necessary functions, compliance & business standards, operations training & competencies to enhance their knowledge, skills, and experience. Employees should regularly engage with their line manager to discuss their performance, objectives, and opportunities to enhance their skills and experience to support their career potential. In senior positions, identifies the educational needs of others, might develop formal training programs or classes, and instruct others. Supervisors are expected to actively engage with their employees to support talent management through Weatherford's performance management process, including but not limited to talent assessments, succession planning, competency programs & regular coaching opportunities. Supervisors should collaborate with Human Resources & Technical Development to drive strategies for the recruitment & retention of key personnel & to foster an environment that supports the attraction & retention of a high performing, talented workforce. VISION & LEADERSHIP Demonstrates leadership, ethical behaviour, and adherence to Weatherford standards at all times. Shows social orientation, working and being personally connected with others on the job. Qualifications Oil Field experience Previous jars experience Basic Mathematic skills Experience in pressure testing. Experience within Quality Control Analysis. Ability to meet the physical demands that the role requires.
The role of a Progression coach is to identify and develop strategic relationships with regional/key employer partners and organisations and establish and grow a pipeline of sustainable employment opportunities within the region, for learners, with clear pathways for, further, in-work progression opportunities.Focussing on growth employment sectors to identify new opportunities and ensure we understand and can adapt to changing market demands.Working in a collaborative manner with both external partners and internal colleagues/stakeholders to support a AEB customers in to sustainable employment opportunities. Salary £25,800 - £30,900 DOE. Identify, engage and account manage employer relationships for Maximus to become a recruitment partner and training provider of choice Provide Information Advice and Guidance to learners to support employment opportunities Undertake training needs analysis with employers to support upskilling of workforce and coordinate the training requirements identified Provide coaching and mentoring via delivery of workshops to develop employability skills in preparation for learners attending interview for employment opportunities Track and record progression outcomes to achieve targets Adhere to contract and Maximus compliance requirements Work with the Operations Manager and Referral Co-ordinators to engage and support the regional partner organisations, in the development of programmes to meet the priority sectors of delivery. Qualifications & Experience Minimum of 5 GCSEs (or equivalent) at C or above including English Language and Maths Coaching / Assessing / Teaching qualification minimum level 3 Previous experience in skills, employability or a related Service industry Experience of forging strong relationships with Internal & External Stakeholders A track record of engaging and supporting employers face-to-face and remotely Proven experience in an engagement role Including 'relationship selling' - dealing with Small, Medium to Large Enterprises Proven success in achievement of targets in a high-performance culture Proven track record in exceeding stretching sales/performance targets. Desirable Strong account management/client development skills Microsoft office & internet-based applications - intermediate level. Individual Competencies Clear communicator, good listening skills and a persuasive style; plus an excellent telephone manner Ability to plan, organise, manage priorities and own workload Performance and delivery focused Strong presentation and delivery skills Enjoys working on their own and as part of a team High degree of accuracy and attention to detail Able to meet and exceed targets for sustainable employment and progression outcomes Values and supports continuing professional development Resilience and resourcefulness. Desirable Knowledge to explain how recruitment processes work, and challenge preconceptions in this area Strong negotiation skills demonstrated ability to influence senior stakeholders Direct selling skills, cold calling, lead generation. Key Business Priorities Internal Work as a key member of the team Continuous contact and relations with all operational colleagues Contact at times with representatives within other MAXIMUS operating divisions Contacts with central teams to support areas such as Business Development. External Employers, agencies and other stakeholders e.g LAs, DWP/JCP, NCS etc. Commissioner contact, if required, to support operations (eg; DWP, Local Government, WMCA etc.) at operational level. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
May 02, 2024
Full time
The role of a Progression coach is to identify and develop strategic relationships with regional/key employer partners and organisations and establish and grow a pipeline of sustainable employment opportunities within the region, for learners, with clear pathways for, further, in-work progression opportunities.Focussing on growth employment sectors to identify new opportunities and ensure we understand and can adapt to changing market demands.Working in a collaborative manner with both external partners and internal colleagues/stakeholders to support a AEB customers in to sustainable employment opportunities. Salary £25,800 - £30,900 DOE. Identify, engage and account manage employer relationships for Maximus to become a recruitment partner and training provider of choice Provide Information Advice and Guidance to learners to support employment opportunities Undertake training needs analysis with employers to support upskilling of workforce and coordinate the training requirements identified Provide coaching and mentoring via delivery of workshops to develop employability skills in preparation for learners attending interview for employment opportunities Track and record progression outcomes to achieve targets Adhere to contract and Maximus compliance requirements Work with the Operations Manager and Referral Co-ordinators to engage and support the regional partner organisations, in the development of programmes to meet the priority sectors of delivery. Qualifications & Experience Minimum of 5 GCSEs (or equivalent) at C or above including English Language and Maths Coaching / Assessing / Teaching qualification minimum level 3 Previous experience in skills, employability or a related Service industry Experience of forging strong relationships with Internal & External Stakeholders A track record of engaging and supporting employers face-to-face and remotely Proven experience in an engagement role Including 'relationship selling' - dealing with Small, Medium to Large Enterprises Proven success in achievement of targets in a high-performance culture Proven track record in exceeding stretching sales/performance targets. Desirable Strong account management/client development skills Microsoft office & internet-based applications - intermediate level. Individual Competencies Clear communicator, good listening skills and a persuasive style; plus an excellent telephone manner Ability to plan, organise, manage priorities and own workload Performance and delivery focused Strong presentation and delivery skills Enjoys working on their own and as part of a team High degree of accuracy and attention to detail Able to meet and exceed targets for sustainable employment and progression outcomes Values and supports continuing professional development Resilience and resourcefulness. Desirable Knowledge to explain how recruitment processes work, and challenge preconceptions in this area Strong negotiation skills demonstrated ability to influence senior stakeholders Direct selling skills, cold calling, lead generation. Key Business Priorities Internal Work as a key member of the team Continuous contact and relations with all operational colleagues Contact at times with representatives within other MAXIMUS operating divisions Contacts with central teams to support areas such as Business Development. External Employers, agencies and other stakeholders e.g LAs, DWP/JCP, NCS etc. Commissioner contact, if required, to support operations (eg; DWP, Local Government, WMCA etc.) at operational level. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Personal Assistant Location - Sandwich Full-Time Permanent Salary - up to £30,000 depending on experience Hours - Monday - Friday Do you have a solid track record in a PA role to director level? Can you organise, record and deliver information in a clear concise manner? Our client is an emerging and rapidly expanding enterprise specialising in risk management and investigative services. Their brand has quickly expanded to encompass our clients' offices across London, the Midlands, Manchester, and Kent. Their clientele comprises major accounting firms, multinational corporations, financial institutions, high-net-worth individuals, investors, and international law firms. Our client's diverse services include worldwide asset tracing (including crypto tracing), intelligence gathering, enhanced due diligence, fraud investigations, and digital forensics. Our client's commitment lies in delivering quality service with rapid response times. This presents an exceptional opportunity for an incoming Personal Assistant to play a pivotal role in supporting the Group Managing Director and the continuous growth of our client's business. Key Objectives for the Role of Personal Assistant Ensure the Group Manager is adequately prepared for each meeting Serve as a gatekeeper to optimise the General Manager's time usage Coordinate travel and accommodation arrangements Process expense filings Record minutes during team and other meetings Maintain the efficient operation of the Kent office in terms of administrative duties Oversee office supplier relationships Ensure compliance by monitoring adherence to the company's clear desk policy Update records, including those in our customer relationship management (CRM) platform Manage incoming and outgoing mail Provide support for administrative tasks typically handled by other team members Specifications for the role of Personal Assistant Must have a proven track record and prior experience as a PA, preferably at the director level of service The ideal candidate will be exceptionally organised and efficient in managing day-to-day role A proficient communicator, adept at handling phone calls and virtual meetings Self-assured and capable of effectively managing upwards to ensure the Group Manager's organisation Skilled in Microsoft Office applications - especially Outlook for email, calendar, task, and contact management - as well as other computer software, such as web browsers Comfortable with learning new software where required Exhibits a professional, optimistic, and proactive attitude The ability to be attentive to detail and quality of work coming in and going out is essential to this role Must be flexible and capable of swiftly adapting to new or revised instructions Comprehensive training will be provided to acquaint you with our team and clients, systems, and processes About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Instagram, Twitter, or LinkedIn.
May 02, 2024
Full time
Personal Assistant Location - Sandwich Full-Time Permanent Salary - up to £30,000 depending on experience Hours - Monday - Friday Do you have a solid track record in a PA role to director level? Can you organise, record and deliver information in a clear concise manner? Our client is an emerging and rapidly expanding enterprise specialising in risk management and investigative services. Their brand has quickly expanded to encompass our clients' offices across London, the Midlands, Manchester, and Kent. Their clientele comprises major accounting firms, multinational corporations, financial institutions, high-net-worth individuals, investors, and international law firms. Our client's diverse services include worldwide asset tracing (including crypto tracing), intelligence gathering, enhanced due diligence, fraud investigations, and digital forensics. Our client's commitment lies in delivering quality service with rapid response times. This presents an exceptional opportunity for an incoming Personal Assistant to play a pivotal role in supporting the Group Managing Director and the continuous growth of our client's business. Key Objectives for the Role of Personal Assistant Ensure the Group Manager is adequately prepared for each meeting Serve as a gatekeeper to optimise the General Manager's time usage Coordinate travel and accommodation arrangements Process expense filings Record minutes during team and other meetings Maintain the efficient operation of the Kent office in terms of administrative duties Oversee office supplier relationships Ensure compliance by monitoring adherence to the company's clear desk policy Update records, including those in our customer relationship management (CRM) platform Manage incoming and outgoing mail Provide support for administrative tasks typically handled by other team members Specifications for the role of Personal Assistant Must have a proven track record and prior experience as a PA, preferably at the director level of service The ideal candidate will be exceptionally organised and efficient in managing day-to-day role A proficient communicator, adept at handling phone calls and virtual meetings Self-assured and capable of effectively managing upwards to ensure the Group Manager's organisation Skilled in Microsoft Office applications - especially Outlook for email, calendar, task, and contact management - as well as other computer software, such as web browsers Comfortable with learning new software where required Exhibits a professional, optimistic, and proactive attitude The ability to be attentive to detail and quality of work coming in and going out is essential to this role Must be flexible and capable of swiftly adapting to new or revised instructions Comprehensive training will be provided to acquaint you with our team and clients, systems, and processes About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Instagram, Twitter, or LinkedIn.
The Outsourced Recruitment Company Ltd
Nottingham, Nottinghamshire
Do you have experience in a supervising in a Trade Counter or Warehousing environment? Are you organised, confident, and conscientious with good attention to detail? Working Hours - On site, Monday - Friday 8am - 4.30pm Salary - Up to £30,000 The Role: We are looking to recruit a Team Leader to support our established, growing and ambitious business. Working closely with the existing team, assist with managing the day-to-day branch operations, you will work with your team to ensure the company objectives are met. This is a hands on position, there will be elements of working across departments as workload dictates. Duties and Responsibilities: Overseeing the day to day running of the warehouse Growing sales through building customer relationships, identifying opportunities for cross selling, managing instore promotions and product displays. Ensuring the branch provide a consistent high level of customer service to a large variety of customers to ensure customer retention and growth. Responsible for the designated customer accounts, both reactively and proactively, working closely with the Sales Manager at Leeds and also your local Field Sales Representative. Proactive management of in-house promotions and point of sale materials, ensuring an appealing trade counter environment is maintained. Role Requirements: Experience working in Trade Warehouse or a familiar environment. Experience of supervising small teams IT Literate Driving Licence Fork Lift Truck licence (or willingness to obtain one when in role) Benefits: 28 days holiday (To increase with service) Training and development opportunities. Free parking Social Events
May 02, 2024
Full time
Do you have experience in a supervising in a Trade Counter or Warehousing environment? Are you organised, confident, and conscientious with good attention to detail? Working Hours - On site, Monday - Friday 8am - 4.30pm Salary - Up to £30,000 The Role: We are looking to recruit a Team Leader to support our established, growing and ambitious business. Working closely with the existing team, assist with managing the day-to-day branch operations, you will work with your team to ensure the company objectives are met. This is a hands on position, there will be elements of working across departments as workload dictates. Duties and Responsibilities: Overseeing the day to day running of the warehouse Growing sales through building customer relationships, identifying opportunities for cross selling, managing instore promotions and product displays. Ensuring the branch provide a consistent high level of customer service to a large variety of customers to ensure customer retention and growth. Responsible for the designated customer accounts, both reactively and proactively, working closely with the Sales Manager at Leeds and also your local Field Sales Representative. Proactive management of in-house promotions and point of sale materials, ensuring an appealing trade counter environment is maintained. Role Requirements: Experience working in Trade Warehouse or a familiar environment. Experience of supervising small teams IT Literate Driving Licence Fork Lift Truck licence (or willingness to obtain one when in role) Benefits: 28 days holiday (To increase with service) Training and development opportunities. Free parking Social Events
Account Manager - Logistics, Birmingham, 40,000 per annum plus Car/Car Allowance & Bonus Are you passionate about building strong client relationships and optimizing supply chain operations? Do you thrive in a dynamic environment where every day presents new challenges and opportunities? If so, we want you on our team! We are seeking a talented Account Manager with Logistics experience to join our client's team in the transport industry. This role offers an exciting opportunity to play a pivotal role in the success of the company by serving as a primary point of contact for their valued clients. Responsibilities: Build and nurture strong relationships with clients, understanding their unique logistics needs and providing tailored solutions to exceed their expectations. Identify opportunities to expand services and upsell additional offerings to existing clients, driving revenue growth and maximizing profitability. Collaborate closely with internal teams to ensure seamless execution of logistics plans, optimising efficiency and reliability in transportation and warehousing operations. Act as a strategic problem-solver, addressing any challenges or issues that arise promptly and effectively to maintain client satisfaction and retention. Stay informed about industry trends, market developments, and competitor activities, providing insights and recommendations to support business growth initiatives. Skills & Experience: Proven experience in account management or sales within the logistics industry, with a track record of exceeding targets and delivering exceptional customer service. Strong communication and negotiation skills, with the ability to effectively engage with clients at all levels of the organisation. Analytical mindset with the ability to interpret data and metrics to drive informed decision-making. Highly organised with excellent time management skills, capable of multitasking and prioritising tasks in a fast-paced environment. Stay updated with the latest market trends and developments, giving you a competitive edge in the industry. Proficiency in MS Office and CRM systems will enable you to streamline processes and maximise efficiency. About Cast UK Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit (url removed).
May 01, 2024
Full time
Account Manager - Logistics, Birmingham, 40,000 per annum plus Car/Car Allowance & Bonus Are you passionate about building strong client relationships and optimizing supply chain operations? Do you thrive in a dynamic environment where every day presents new challenges and opportunities? If so, we want you on our team! We are seeking a talented Account Manager with Logistics experience to join our client's team in the transport industry. This role offers an exciting opportunity to play a pivotal role in the success of the company by serving as a primary point of contact for their valued clients. Responsibilities: Build and nurture strong relationships with clients, understanding their unique logistics needs and providing tailored solutions to exceed their expectations. Identify opportunities to expand services and upsell additional offerings to existing clients, driving revenue growth and maximizing profitability. Collaborate closely with internal teams to ensure seamless execution of logistics plans, optimising efficiency and reliability in transportation and warehousing operations. Act as a strategic problem-solver, addressing any challenges or issues that arise promptly and effectively to maintain client satisfaction and retention. Stay informed about industry trends, market developments, and competitor activities, providing insights and recommendations to support business growth initiatives. Skills & Experience: Proven experience in account management or sales within the logistics industry, with a track record of exceeding targets and delivering exceptional customer service. Strong communication and negotiation skills, with the ability to effectively engage with clients at all levels of the organisation. Analytical mindset with the ability to interpret data and metrics to drive informed decision-making. Highly organised with excellent time management skills, capable of multitasking and prioritising tasks in a fast-paced environment. Stay updated with the latest market trends and developments, giving you a competitive edge in the industry. Proficiency in MS Office and CRM systems will enable you to streamline processes and maximise efficiency. About Cast UK Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit (url removed).
Location: Nuneaton Contract type: Full time Hours: 40 hours per week, Monday to Friday Salary: £55,000 plus car / car allowance, 33 days holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job As a Customer Engagement Manager at Unipart Logistics, you will play a key part in supporting and developing customer relationships. You will work in conjunction with the Operations Director / Contract General Manager to support and coordinate relevant functions of the business to meet the agreed customer Joint Vision. As part of your key responsibilities you'll: Implement and sustain the Customer Engagement System including development of the strategic account plan and management of the various governance processes that ensures the overall experience of the customer and their customers are met and exceeded throughout the contract and beyond Support the customer to maintain competitive advantage through its operations and services in the short, medium, and long term Understand at a strategic level the customers business and its potential challenges and opportunities, and so further strengthening the relationship and validating the client's perception of the value provided by UL Identify initiatives, re-engineering, deployment of new products or implementation of specific projects that enhance the service offerings to the customer and so maximise efficiency and improve the overall customer experience, doing so with our Supply Chain Engineering team, Business Development, and other Unipart Logistics / Group departments Lead and encourage the development of key relationships throughout the account team so that UL are able to build value adding relationships with relevant Stakeholders including Operations and BU Directors and other UL Executives, where appropriate Lead and engender a culture of open communication, personal responsibility, and accountability in all those employed across the account Co-ordinate all renewal activity to ensure successful retention of customer contracts at expected levels of profitability Support the Operations Director and General Management team to drive improvements in revenue and profit by; identifying ways in which our current customer business can be expanded in scope; managing continuous improvement activities to deliver gain share targets; and ensuring contract compliance and current contract levers are used to maximise margin quality wherever possible and where necessary renegotiating contract rates/pricing. Ensure that new business and other Unipart Group cross selling opportunities that fall outside of the scope of our current contracts are thoroughly explored with the customer and when required inviting into the discussion our business development colleagues / other Unipart Group colleagues to take those potential opportunities forwards into winning new business Ensure plans to maintain profitability through the life of the contract whilst meeting the client's needs to reduce costs, leading the optimisation of mutual financial benefit through innovation and driving continuous improvement Ensure the delivery of the service for the customer exceeds expectations and underpinned with robust and effective working relationships Work with the appropriate teams to ensure robust IT systems and infrastructure requirements are maintained and developed in line with the customer's requirements Use best in class tools and methodologies to support excellent customer relationships, putting the account plan at the heart of what we do and ensuring that real value is derived from all of the formal processes that support customer engagement - the business review cycle (MBR's, QBR's, ASR's) CRM and KPI reporting, customer experience measurement etc About You: We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Track record in customer strategic development and execution Experience of building and growing successful customer relationships and managing large customer account(s) Able to interact at senior level with a high degree of impact and credibility Able to build and develop relationships across all levels and functions and have experience of working with customers / stakeholders at a strategic level Excellent leadership and team development skills Have the ability to think and manage in dual timeframes - ensuring that the right decisions for today don't compromise the right decisions for the future Strong strategic and planning skills, underpinned by a bias towards action and execution Experience of developing and delivering commercially successful account growth with responsibility for negotiations Knowledge of End to End Supply Chain process ability to identify potential value streams (desirable) Understanding of the principles of continuous improvement or lean methodologies (desirable) Previous experience within an environment with a high degree of constant organisational change (desirable) Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe, and confident to be the best version of yourself and do your best work every day. You may have experience in the following: Client Relationship Manager, Strategic Account Manager, Customer Success Manager, Client Engagement Lead, etc. REF-
May 01, 2024
Full time
Location: Nuneaton Contract type: Full time Hours: 40 hours per week, Monday to Friday Salary: £55,000 plus car / car allowance, 33 days holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job As a Customer Engagement Manager at Unipart Logistics, you will play a key part in supporting and developing customer relationships. You will work in conjunction with the Operations Director / Contract General Manager to support and coordinate relevant functions of the business to meet the agreed customer Joint Vision. As part of your key responsibilities you'll: Implement and sustain the Customer Engagement System including development of the strategic account plan and management of the various governance processes that ensures the overall experience of the customer and their customers are met and exceeded throughout the contract and beyond Support the customer to maintain competitive advantage through its operations and services in the short, medium, and long term Understand at a strategic level the customers business and its potential challenges and opportunities, and so further strengthening the relationship and validating the client's perception of the value provided by UL Identify initiatives, re-engineering, deployment of new products or implementation of specific projects that enhance the service offerings to the customer and so maximise efficiency and improve the overall customer experience, doing so with our Supply Chain Engineering team, Business Development, and other Unipart Logistics / Group departments Lead and encourage the development of key relationships throughout the account team so that UL are able to build value adding relationships with relevant Stakeholders including Operations and BU Directors and other UL Executives, where appropriate Lead and engender a culture of open communication, personal responsibility, and accountability in all those employed across the account Co-ordinate all renewal activity to ensure successful retention of customer contracts at expected levels of profitability Support the Operations Director and General Management team to drive improvements in revenue and profit by; identifying ways in which our current customer business can be expanded in scope; managing continuous improvement activities to deliver gain share targets; and ensuring contract compliance and current contract levers are used to maximise margin quality wherever possible and where necessary renegotiating contract rates/pricing. Ensure that new business and other Unipart Group cross selling opportunities that fall outside of the scope of our current contracts are thoroughly explored with the customer and when required inviting into the discussion our business development colleagues / other Unipart Group colleagues to take those potential opportunities forwards into winning new business Ensure plans to maintain profitability through the life of the contract whilst meeting the client's needs to reduce costs, leading the optimisation of mutual financial benefit through innovation and driving continuous improvement Ensure the delivery of the service for the customer exceeds expectations and underpinned with robust and effective working relationships Work with the appropriate teams to ensure robust IT systems and infrastructure requirements are maintained and developed in line with the customer's requirements Use best in class tools and methodologies to support excellent customer relationships, putting the account plan at the heart of what we do and ensuring that real value is derived from all of the formal processes that support customer engagement - the business review cycle (MBR's, QBR's, ASR's) CRM and KPI reporting, customer experience measurement etc About You: We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Track record in customer strategic development and execution Experience of building and growing successful customer relationships and managing large customer account(s) Able to interact at senior level with a high degree of impact and credibility Able to build and develop relationships across all levels and functions and have experience of working with customers / stakeholders at a strategic level Excellent leadership and team development skills Have the ability to think and manage in dual timeframes - ensuring that the right decisions for today don't compromise the right decisions for the future Strong strategic and planning skills, underpinned by a bias towards action and execution Experience of developing and delivering commercially successful account growth with responsibility for negotiations Knowledge of End to End Supply Chain process ability to identify potential value streams (desirable) Understanding of the principles of continuous improvement or lean methodologies (desirable) Previous experience within an environment with a high degree of constant organisational change (desirable) Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe, and confident to be the best version of yourself and do your best work every day. You may have experience in the following: Client Relationship Manager, Strategic Account Manager, Customer Success Manager, Client Engagement Lead, etc. REF-
Insight Executive Group are delighted to be working in partnership with a multinational FM service provider who are looking to recruit a Bid Director to lead their growth across their Education provision. The role is permanent position with a starting salary of up to 90k with national coverage. As the Bid Director, you will work as a key member of the growth leadership team in reporting directly into the Growth Director. The role is highly strategic and will require the candidate to be highly commercial, drawing information from the inside and outside of the business to ensure each bid is the best it can be. The Bid Director must have the ability to understand and influence a wide range of stakeholders and must be trustworthy, committed, diligent; as well as hold the maturity to manage through complex and challenging situations. This is a highly networked role that requires the ability to work well under pressure and to challenging deadlines. It requires strong people management skills. The successful Bid Director will be responsible for: New business wins across the Education/schools business: o Being accountable for sales performance against key growth metrics on a weekly and monthly basis o Leading a nationally based team of 3 Business Development Managers o Developing and managing a sustainable pipeline of opportunities o Engaging with consultants and other stakeholders in a range of settings, including industry conferences and events o Driving organic growth opportunities from within the existing estate, against performance metrics Sales Operations o Ensuring all bids are prepared for internal approval by following bid finance protocols including due diligence, modelling and sign-off processes o Maintaining and presenting (at weekly review meetings) an activity tracker for each of the divisions growth sub sectors o Driving Inside Sales colleagues to ensure research and early engagement in target markets is being completed against targets o Mapping and managing flow of proposal development: liaising with key stakeholders including our Creative Labs team, Operations, Subject Matter Experts, Bid Managers and Growth colleagues Strategy & Analytics o Supporting the Sales Directors in driving sales growth strategies and ensuring that they are adopted across the sales and retention team o Identifying gaps or blocks in sales operations activities which may affect teams and individuals meeting targets o Driving performance through the use of growth reports for sales leadership colleagues Collaboration: o Creating a highly effective and collaborative relationships with peers across the growth leadership team. o An ability to cultivate a wide range of relationships with diverse stakeholders from right across the business is key to success o The relationship with the Growth Director, Education is pivotal. The role needs to have a close and trusting relationship, where focus, accountability and leading by example are seen as key attributes. o Drive continuous improvement, through post-bid analysis, both internally and with customers. The successful Bid Director will be able to demonstrate: o over 5 years in working experience in a fast moving, high volume and highly competitive sales environment, preferably working in a sales leadership role o a proven and successful experience of hitting targets, year on year o strong financial and written skills, have proven planning and systems management skills and experience of influencing within teams o strong analytical skills and a genuine interest and ability to interpret insights gained from patterns and data o the ability to analyse complex information and data, translating these findings into actionable deliverables, strategies, targets, messages, and presentations If you match the above criteria and are interested in the role, please send your CV through to me for a discussion about the role - may thanks.
May 01, 2024
Full time
Insight Executive Group are delighted to be working in partnership with a multinational FM service provider who are looking to recruit a Bid Director to lead their growth across their Education provision. The role is permanent position with a starting salary of up to 90k with national coverage. As the Bid Director, you will work as a key member of the growth leadership team in reporting directly into the Growth Director. The role is highly strategic and will require the candidate to be highly commercial, drawing information from the inside and outside of the business to ensure each bid is the best it can be. The Bid Director must have the ability to understand and influence a wide range of stakeholders and must be trustworthy, committed, diligent; as well as hold the maturity to manage through complex and challenging situations. This is a highly networked role that requires the ability to work well under pressure and to challenging deadlines. It requires strong people management skills. The successful Bid Director will be responsible for: New business wins across the Education/schools business: o Being accountable for sales performance against key growth metrics on a weekly and monthly basis o Leading a nationally based team of 3 Business Development Managers o Developing and managing a sustainable pipeline of opportunities o Engaging with consultants and other stakeholders in a range of settings, including industry conferences and events o Driving organic growth opportunities from within the existing estate, against performance metrics Sales Operations o Ensuring all bids are prepared for internal approval by following bid finance protocols including due diligence, modelling and sign-off processes o Maintaining and presenting (at weekly review meetings) an activity tracker for each of the divisions growth sub sectors o Driving Inside Sales colleagues to ensure research and early engagement in target markets is being completed against targets o Mapping and managing flow of proposal development: liaising with key stakeholders including our Creative Labs team, Operations, Subject Matter Experts, Bid Managers and Growth colleagues Strategy & Analytics o Supporting the Sales Directors in driving sales growth strategies and ensuring that they are adopted across the sales and retention team o Identifying gaps or blocks in sales operations activities which may affect teams and individuals meeting targets o Driving performance through the use of growth reports for sales leadership colleagues Collaboration: o Creating a highly effective and collaborative relationships with peers across the growth leadership team. o An ability to cultivate a wide range of relationships with diverse stakeholders from right across the business is key to success o The relationship with the Growth Director, Education is pivotal. The role needs to have a close and trusting relationship, where focus, accountability and leading by example are seen as key attributes. o Drive continuous improvement, through post-bid analysis, both internally and with customers. The successful Bid Director will be able to demonstrate: o over 5 years in working experience in a fast moving, high volume and highly competitive sales environment, preferably working in a sales leadership role o a proven and successful experience of hitting targets, year on year o strong financial and written skills, have proven planning and systems management skills and experience of influencing within teams o strong analytical skills and a genuine interest and ability to interpret insights gained from patterns and data o the ability to analyse complex information and data, translating these findings into actionable deliverables, strategies, targets, messages, and presentations If you match the above criteria and are interested in the role, please send your CV through to me for a discussion about the role - may thanks.
The Role We are looking for people who have a love for the sales process and a proven ability to consistently find and close opportunities. A proficient and creative, high-level sales negotiator with outstanding ability to achieve and exceed sales targets in a corporate sales environment. You will be focused on creating demand for our security solutions and become a subject matter expert. What you'll be doing Work with the Sales Admin Team by providing clear and full information in a timely fashion, following all set processes and procedures - to ensure the customer's expectations are exceeded, the business is protected, and customer invoices are paid. Aid the Sales Admin Team in their key task of compiling a client file for the Installation Team to help enable the Team to carry out any upcoming projects. Developing sales leads within the assigned sector through self-initiated strategies, cross selling and referrals Planning a sales approach designed to determine the customers' needs and requirements for the product / services offered, and the investment the prospective customer is willing to make Maximise all sales and survey enquiries with equal effort and enthusiasm to win potential business at maximum GP. Generate your own sales enquiries through a structured, efficient and organised method and planning. Undertake sales, CPD and technical presentations to customers and potential customers as required either at their premises or Securitas offices. Regularly visiting whole customer base to keep abreast of their security requirements with a view to increasing customer portfolio size Keeping in touch with all customers to minimise attrition and ensure any issues they are experiencing are dealt with swiftly Observe all health and safety requirements, ensuring that you, and others around you are operating in a safe manner. Ensure company policies and standards are adhered to. Provide weekly / ad-hoc activity reports to the Sales Manager. Sales / Operational: Maximise the profitability of the department, by ensuring a, 'Right First Time' approach, in all aspects of your work and providing performance feedback to the engineering, technical and admin team. Not allow any job to go ahead without an installation & service contract in place first. Achieve agreed sales targets, whilst maintaining acceptable and pre-agreed levels of gross profit margin for each job. Promote Securitas with particular focus on the Intruder, Fire, CCTV, Access, Integrated Systems, products and maintenance and service contracts. Develop a contact and client base, focusing on repeat and referral business along with upgrade works and new business. Contact and develop relationships with specifier's and consultants, such as builders, surveyors, insurers, developers, architects, electricians and M&E consultants. Utilise sales and promotional products, to include sample boards, PP presentations, obtaining support from in house expertise and suppliers' expertise and facilities where possible to maximise your impact to a customer and the company. In conjunction with other internal departments, co-ordinate installations and projects to ensure a smooth, profitable and successful installation. Obtain the support of the design team to verify specifications and costs to return maximum GP. Maintain a high level of technical knowledge and expertise with systems and components of systems to ensure you are up to date with products and techniques (old, current and new) at all times. Be responsible for your learning of the latest legislation and regulations in respect of the products and services you are selling. Produce diagrams and drawings to assist with the delivery of the sale along with additional information the company deem necessary for the work to be completed without delays. Comply with the requirements of the HASAW etc. Act 1974 and where required the CDM 2015 regulations. What you'll need Professional sales experience and good commercial awareness Excellent communication skills, written, verbal and in a timely manner Proven track record of account growth Proven track record of account management, order generation, customer development and retention Knowledge of how to draw up estimates and business proposals and technical sales surveys to both existing and new clients at their premises Proven track record of dealing with senior decision makers Experience of working in the Fire and Security Industry Knowledge of standards relating to the respective systems
May 01, 2024
Full time
The Role We are looking for people who have a love for the sales process and a proven ability to consistently find and close opportunities. A proficient and creative, high-level sales negotiator with outstanding ability to achieve and exceed sales targets in a corporate sales environment. You will be focused on creating demand for our security solutions and become a subject matter expert. What you'll be doing Work with the Sales Admin Team by providing clear and full information in a timely fashion, following all set processes and procedures - to ensure the customer's expectations are exceeded, the business is protected, and customer invoices are paid. Aid the Sales Admin Team in their key task of compiling a client file for the Installation Team to help enable the Team to carry out any upcoming projects. Developing sales leads within the assigned sector through self-initiated strategies, cross selling and referrals Planning a sales approach designed to determine the customers' needs and requirements for the product / services offered, and the investment the prospective customer is willing to make Maximise all sales and survey enquiries with equal effort and enthusiasm to win potential business at maximum GP. Generate your own sales enquiries through a structured, efficient and organised method and planning. Undertake sales, CPD and technical presentations to customers and potential customers as required either at their premises or Securitas offices. Regularly visiting whole customer base to keep abreast of their security requirements with a view to increasing customer portfolio size Keeping in touch with all customers to minimise attrition and ensure any issues they are experiencing are dealt with swiftly Observe all health and safety requirements, ensuring that you, and others around you are operating in a safe manner. Ensure company policies and standards are adhered to. Provide weekly / ad-hoc activity reports to the Sales Manager. Sales / Operational: Maximise the profitability of the department, by ensuring a, 'Right First Time' approach, in all aspects of your work and providing performance feedback to the engineering, technical and admin team. Not allow any job to go ahead without an installation & service contract in place first. Achieve agreed sales targets, whilst maintaining acceptable and pre-agreed levels of gross profit margin for each job. Promote Securitas with particular focus on the Intruder, Fire, CCTV, Access, Integrated Systems, products and maintenance and service contracts. Develop a contact and client base, focusing on repeat and referral business along with upgrade works and new business. Contact and develop relationships with specifier's and consultants, such as builders, surveyors, insurers, developers, architects, electricians and M&E consultants. Utilise sales and promotional products, to include sample boards, PP presentations, obtaining support from in house expertise and suppliers' expertise and facilities where possible to maximise your impact to a customer and the company. In conjunction with other internal departments, co-ordinate installations and projects to ensure a smooth, profitable and successful installation. Obtain the support of the design team to verify specifications and costs to return maximum GP. Maintain a high level of technical knowledge and expertise with systems and components of systems to ensure you are up to date with products and techniques (old, current and new) at all times. Be responsible for your learning of the latest legislation and regulations in respect of the products and services you are selling. Produce diagrams and drawings to assist with the delivery of the sale along with additional information the company deem necessary for the work to be completed without delays. Comply with the requirements of the HASAW etc. Act 1974 and where required the CDM 2015 regulations. What you'll need Professional sales experience and good commercial awareness Excellent communication skills, written, verbal and in a timely manner Proven track record of account growth Proven track record of account management, order generation, customer development and retention Knowledge of how to draw up estimates and business proposals and technical sales surveys to both existing and new clients at their premises Proven track record of dealing with senior decision makers Experience of working in the Fire and Security Industry Knowledge of standards relating to the respective systems
Introduction Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet. We are looking to hire a Customer Account Manager who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios. Think like the customer and act as the voice of the customer internally while driving the business position. Role responsibilities and summary The effective management of a portfolio of accounts with a principle aim of customer retention. Analyse lost business/complaint management data and implement appropriate action. Explore cross selling opportunities where appropriate. Develop Customer Account Plans to identify and review future risks and opportunities Ensure the Company's growth targets for the customer portfolio are achieved. Select and implement the best approach to win the growth opportunity. Act as a lead point of contact for all matters specific to your customers. Understand the needs and future requirements of customers through proactive management. Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement. Forecast and track customer metrics to predict trends. Highlight opportunities and threats. Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties. Review the commercial viability of accounts, recommending improvements or additional services. Agree price increases with customers as advised by the Company. Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements. What will make you stand out? Ability to listen to and influence peer group and department team members. Good attention to detail and the ability to analyse data. Continuously improve the department and/or team. Ability to organise self and others to ensure tasks are carried out in a timely manner. Strong collaboration & influencing skills across departments and sites. Full Clean UK Driving Licence. Educated to Degree level is preferred. What's on offer? Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able offer, and encourage career growth, and have national coverage to facilitate ambition. In addition we offer: • Competitive Salary - Up To £35,000 dependant on experience + Bonus• 33 days holiday per year• Company Pension• Private Medical• Working with a great team
May 01, 2024
Full time
Introduction Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet. We are looking to hire a Customer Account Manager who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios. Think like the customer and act as the voice of the customer internally while driving the business position. Role responsibilities and summary The effective management of a portfolio of accounts with a principle aim of customer retention. Analyse lost business/complaint management data and implement appropriate action. Explore cross selling opportunities where appropriate. Develop Customer Account Plans to identify and review future risks and opportunities Ensure the Company's growth targets for the customer portfolio are achieved. Select and implement the best approach to win the growth opportunity. Act as a lead point of contact for all matters specific to your customers. Understand the needs and future requirements of customers through proactive management. Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement. Forecast and track customer metrics to predict trends. Highlight opportunities and threats. Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties. Review the commercial viability of accounts, recommending improvements or additional services. Agree price increases with customers as advised by the Company. Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements. What will make you stand out? Ability to listen to and influence peer group and department team members. Good attention to detail and the ability to analyse data. Continuously improve the department and/or team. Ability to organise self and others to ensure tasks are carried out in a timely manner. Strong collaboration & influencing skills across departments and sites. Full Clean UK Driving Licence. Educated to Degree level is preferred. What's on offer? Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able offer, and encourage career growth, and have national coverage to facilitate ambition. In addition we offer: • Competitive Salary - Up To £35,000 dependant on experience + Bonus• 33 days holiday per year• Company Pension• Private Medical• Working with a great team
Your Impact We are looking for a Account Director to join our fast growing UK Sales organisation in a team selling to large and complex police forces. You will take charge of a significant proportion of UK policing and engage in significant complex sales opportunities, often of 7- and 8-digit value. Your success will be built on exceptional relationship building at both operational and board-equivalent levels both externally and internally. What You'll Do Location: Remotely in the UK, with UK citizenship and at least 3 years residency in the UK (as UK vetting will be required). Reports to: Country Manager, UK & Ireland Team Player. Joining a team of Sales professionals in meeting & exceeding annual sales targets. Assist leadership and colleagues in the attraction, development, engagement, and retention of a diverse, highly skilled salesforce that consistently achieve Axon's defined goals associated with revenue growth and expansion opportunities (both within existing & net new customer bases) for the UK. Strategy Setting & Execution. Build & execute complex sales strategies within the allocated portfolio. This executive will assume the leadership of their portfolio to help secure both business growth (farming) and new business acquisition (hunting, or white space). Maintain key customer relationships and develop and implement strategies for the expanding company ecosystem. Working closely with team colleagues, and other executives across the organisation to establish and develop a strong and collaborative partnership to ensure continued success. Customer Champion. This is a marathon not a sprint and you will foster long-term relationships with your portfolio to enjoy sustainable revenue built on your personal credibility established throughout your customers' organisational structures. No customer ends a contract with the same solution as they started (our software updates and enhancements are regular) and you will support your colleagues in helping Customers to optimise their investments, in particular working closely with the Customer Success Managers and Sales Engineering teams. Data Analytics & Reporting. Utilise accurate forecasting skills to determine health of pipeline and progress- conducting ongoing gap analysis and generating metrics-oriented decisions that drive quota achievement across the portfolio. Continuous Improvement. Helping drive continuous improvement throughout the regional sales team to improve UK performance. Serve as an integral member of the sales team assisting leadership in the achievement of company goals. The successful candidate will be an experienced world-class technology sales executive with an impressive track record. What You Bring 6+ years of progressive experience in complex sales environments. Able to travel for customer sales meetings, conferences, and industry events. Degree-level education. Proven track record of crushing sales goals evidenced with data and examples. Demonstrated track record of success in leading a rapidly growing, fast-paced sales organisation with YOY quota attainment. Proven ability to work cross-functionally across all business lanes to drive team and company success. Solid understanding of Enterprise SaaS applications. Experience managing consultative sales efforts with a long sales cycle model. Experience with complex buying cycles and procurement. Skilled at navigating complex sales process with multiple stakeholders. Consistent track record of achieving personal goals. Ability to grow business in a strategic manner. Excellent coaching, writing, discovery, and presentation skills Passion for growing customer happiness and deepening customer relationships. Comfortable operating in a complex corporate environment whilst also retaining a fleetness of foot associated with a start-up environment. Experience of consultative sales models and of Salesforce are advantageous. Benefits that Benefit You Competitive salary, OTE, potential for company shares Medical plans Emotional & Mental Wellness support Learning & Development programs Benefits listed herein may vary depending on the nature of your employment and skill set.
May 01, 2024
Full time
Your Impact We are looking for a Account Director to join our fast growing UK Sales organisation in a team selling to large and complex police forces. You will take charge of a significant proportion of UK policing and engage in significant complex sales opportunities, often of 7- and 8-digit value. Your success will be built on exceptional relationship building at both operational and board-equivalent levels both externally and internally. What You'll Do Location: Remotely in the UK, with UK citizenship and at least 3 years residency in the UK (as UK vetting will be required). Reports to: Country Manager, UK & Ireland Team Player. Joining a team of Sales professionals in meeting & exceeding annual sales targets. Assist leadership and colleagues in the attraction, development, engagement, and retention of a diverse, highly skilled salesforce that consistently achieve Axon's defined goals associated with revenue growth and expansion opportunities (both within existing & net new customer bases) for the UK. Strategy Setting & Execution. Build & execute complex sales strategies within the allocated portfolio. This executive will assume the leadership of their portfolio to help secure both business growth (farming) and new business acquisition (hunting, or white space). Maintain key customer relationships and develop and implement strategies for the expanding company ecosystem. Working closely with team colleagues, and other executives across the organisation to establish and develop a strong and collaborative partnership to ensure continued success. Customer Champion. This is a marathon not a sprint and you will foster long-term relationships with your portfolio to enjoy sustainable revenue built on your personal credibility established throughout your customers' organisational structures. No customer ends a contract with the same solution as they started (our software updates and enhancements are regular) and you will support your colleagues in helping Customers to optimise their investments, in particular working closely with the Customer Success Managers and Sales Engineering teams. Data Analytics & Reporting. Utilise accurate forecasting skills to determine health of pipeline and progress- conducting ongoing gap analysis and generating metrics-oriented decisions that drive quota achievement across the portfolio. Continuous Improvement. Helping drive continuous improvement throughout the regional sales team to improve UK performance. Serve as an integral member of the sales team assisting leadership in the achievement of company goals. The successful candidate will be an experienced world-class technology sales executive with an impressive track record. What You Bring 6+ years of progressive experience in complex sales environments. Able to travel for customer sales meetings, conferences, and industry events. Degree-level education. Proven track record of crushing sales goals evidenced with data and examples. Demonstrated track record of success in leading a rapidly growing, fast-paced sales organisation with YOY quota attainment. Proven ability to work cross-functionally across all business lanes to drive team and company success. Solid understanding of Enterprise SaaS applications. Experience managing consultative sales efforts with a long sales cycle model. Experience with complex buying cycles and procurement. Skilled at navigating complex sales process with multiple stakeholders. Consistent track record of achieving personal goals. Ability to grow business in a strategic manner. Excellent coaching, writing, discovery, and presentation skills Passion for growing customer happiness and deepening customer relationships. Comfortable operating in a complex corporate environment whilst also retaining a fleetness of foot associated with a start-up environment. Experience of consultative sales models and of Salesforce are advantageous. Benefits that Benefit You Competitive salary, OTE, potential for company shares Medical plans Emotional & Mental Wellness support Learning & Development programs Benefits listed herein may vary depending on the nature of your employment and skill set.
Work with an award-winning commercial insurance broker- Offering great earning potential, excellent career development opportunities, Gym membership, star of the month schemes, extra incentives + much more. With a focus on diverse client portfolios ranging from professions to high-tech companies, you ll collaborate closely with Account Executives and the Commercial Manager to provide exceptional service, handling everything from new business quotes to client queries. The job offers: Salary Up to £35,000- £38k dependent upon experience Working Hours 8.30 to 5.00 Monday to Friday Monthly Lottery Scheme (current jackpot £1500). Workplace Pension contributions Free on-site parking Subsidised staff canteen onsite free Gym access and free PT sessions Varying staff discounts "Star of the Month" and Leader board Schemes Annual leave amounts to 21 days plus bank holidays. Training opportunities Our client, a market-leading insurance company are looking for a Commercial Account Handler to come and join their team. This key role will help drive sales across the business and support in business development. Within the division your client portfolio will include professions, manufacturers, warehouses, property owners, retailers, offices, leisure, high-tech companies, motor dealers and traders, and so there is a wide variety in the business and the types of clients you will be dealing with. You will be a member of the Commercial Broking Team to provide a seamless service, providing service to both New and Existing clients, accurately identifying client requirements and providing accurate and comprehensive quotations. As a Commercial Account Handler you will be working for the Commercial arm of a large Insurance broker, as a part of a small team, servicing a portfolio of small, medium and large Commercial clients. You will work alongside Account Executives and the Commercial Manager to provide a seamless service, providing new business and renewal quotations for new and existing clients, accurately identifying client requirements and providing accurate and comprehensive quotations as well as liaising with Insurers/Underwriters. In addition, you will be handling mid-term adjustments and responding proactively to day-to-day client queries. The ideal candidate: Full UK Driving Licence Commercial Insurance broking experience of at least 4-5 years' experience is required, and you will be expected to demonstrate a good all round technical, product and market knowledge across all classes of business including Property, Commercial Combined, Combined Liability, Contract Works, Business Interruption, Motor Fleet and Motor Trade. Competence with Email, MS Word and Excel is required. Ability to work in a team, retention and growth of client accounts with good customer service skills are very important. Have effective relationship building skills Location Derby Cert CII qualifications are desirable, progress with CII is also an advantage, and study is supported. While this is an office-based role, there will be opportunities for you to attend at client meetings and therefore you should be able to offer strong client facing skills. You should be presentable, professional, and able to offer excellent communication skills and have an excellent telephone manner. At A for Appointments, we are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer. Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.
May 01, 2024
Full time
Work with an award-winning commercial insurance broker- Offering great earning potential, excellent career development opportunities, Gym membership, star of the month schemes, extra incentives + much more. With a focus on diverse client portfolios ranging from professions to high-tech companies, you ll collaborate closely with Account Executives and the Commercial Manager to provide exceptional service, handling everything from new business quotes to client queries. The job offers: Salary Up to £35,000- £38k dependent upon experience Working Hours 8.30 to 5.00 Monday to Friday Monthly Lottery Scheme (current jackpot £1500). Workplace Pension contributions Free on-site parking Subsidised staff canteen onsite free Gym access and free PT sessions Varying staff discounts "Star of the Month" and Leader board Schemes Annual leave amounts to 21 days plus bank holidays. Training opportunities Our client, a market-leading insurance company are looking for a Commercial Account Handler to come and join their team. This key role will help drive sales across the business and support in business development. Within the division your client portfolio will include professions, manufacturers, warehouses, property owners, retailers, offices, leisure, high-tech companies, motor dealers and traders, and so there is a wide variety in the business and the types of clients you will be dealing with. You will be a member of the Commercial Broking Team to provide a seamless service, providing service to both New and Existing clients, accurately identifying client requirements and providing accurate and comprehensive quotations. As a Commercial Account Handler you will be working for the Commercial arm of a large Insurance broker, as a part of a small team, servicing a portfolio of small, medium and large Commercial clients. You will work alongside Account Executives and the Commercial Manager to provide a seamless service, providing new business and renewal quotations for new and existing clients, accurately identifying client requirements and providing accurate and comprehensive quotations as well as liaising with Insurers/Underwriters. In addition, you will be handling mid-term adjustments and responding proactively to day-to-day client queries. The ideal candidate: Full UK Driving Licence Commercial Insurance broking experience of at least 4-5 years' experience is required, and you will be expected to demonstrate a good all round technical, product and market knowledge across all classes of business including Property, Commercial Combined, Combined Liability, Contract Works, Business Interruption, Motor Fleet and Motor Trade. Competence with Email, MS Word and Excel is required. Ability to work in a team, retention and growth of client accounts with good customer service skills are very important. Have effective relationship building skills Location Derby Cert CII qualifications are desirable, progress with CII is also an advantage, and study is supported. While this is an office-based role, there will be opportunities for you to attend at client meetings and therefore you should be able to offer strong client facing skills. You should be presentable, professional, and able to offer excellent communication skills and have an excellent telephone manner. At A for Appointments, we are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer. Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.
The Customer Success Manager (Index) - EMEA position is a critical role in the LSEG Data & Analytics Division (D&A) within the Customer Success Management team. The Index Customer Success Management team is responsible for pro-active client relationship activities to support the global FTSE Russell business (Benchmark & Indices). This role will be focused on the Equity and Fixed Income benchmark & indices products. This encompasses the thousands of indices calculated daily, from global benchmarks to the primary domestic indicators, from equities to fixed income, Developed markets to Frontier, and a growing range of thematic and alternative weighted indices. FTSE Russell's Equity & Fixed Income Indices are used by 98 of the top 100 asset managers globally by AUM, with over $16.2 Trillion in total assets benchmarked against them. This position is within the Index Customer Success Management team reporting into the EMEA Head of Customer Success Management (Benchmarking & Indices). Key Responsibilities Relationship Management Proactively engage with all assigned clients to develop their understanding and usage of FTSE Russell products & services. Lead client on-boarding: demonstrate and educate new customers on FTSE Russell products & services through in-depth face-to-face training, documentation and support tailored to their workflow. Collaborate with the Index Sales managers to build partnerships with clients and ensure that services are delivered according to need and identify gaps and needs and work with clients to promote usage for licensed services. Analyse client usage with focus on at risk" customers to mitigate cancellations and identify value optimization opportunities. Analyse complex issues and work with internal terms including operations and product management to ultimately resolve. Collect customer experience feedback and share with relevant teams internally to support implementation of process & tooling changes. Promote transparency into client portals and client needs to senior management using common dashboards and reports. Build, maintain, and leverage strong relationships with business decision makers and users within each assigned account to influence usage. Customer Success & Communication Functions Assist with the dissemination of information regarding new products and services and enhancements to FTSE Russell clients. Work with clients to ensure they understand the impact and have all the information they require. Build close working relationships with the FTSE Russell clients to ensure they are receiving the best possible service and fully understand how to use the services available to them. Work closely alongside the Global Client Service team located in UK, USA, Taipei and Hong Kong to continuously strive to improve the service we provide to clients. Sales Support Develop and implement retention strategies as part of the customer's success plan, in partnership with Index Sales & D&A SAM Account Managers. Collaborate with Index sales and account management on assigned clients when new business opportunities are identified through adoption engagements. Assist with the creation of materials for client meetings to assist with the service review and renewal process. Ensure customers derive maximum value from their investment, utilize all licenses and collaborate with other LSEG stakeholder teams to ensure retention and growth. Qualifications Knowledge and understanding of financial markets a plus. Confirmed experience within a Client Service/Account Management environment, supporting clients at different management levels. Attributes/Skills Ability to work to in a fast-paced environment. Excellent verbal and written communication skills. Capable of applying analytical and investigative thinking to sophisticated client queries. Ability to prioritize while balancing the needs of the customers and partners Be able to operate independently and as part of a global team across different time zones. Builds effective relationships and partners with others to develop joint solutions. Deals with difficult customer (internal & external) situations with a professional and resourceful manner for resolution. Lead difficult situations with tact and understanding. Understand the client's challenges and seek to work with them to resolve. How You'll be Successful: Adoption / Usage of Solutions Proactive and positive demeanour with a dedication to growing customer satisfactions and deepening relationships Retention & Revenue Growth Critical issue and risk mitigation management LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
The Customer Success Manager (Index) - EMEA position is a critical role in the LSEG Data & Analytics Division (D&A) within the Customer Success Management team. The Index Customer Success Management team is responsible for pro-active client relationship activities to support the global FTSE Russell business (Benchmark & Indices). This role will be focused on the Equity and Fixed Income benchmark & indices products. This encompasses the thousands of indices calculated daily, from global benchmarks to the primary domestic indicators, from equities to fixed income, Developed markets to Frontier, and a growing range of thematic and alternative weighted indices. FTSE Russell's Equity & Fixed Income Indices are used by 98 of the top 100 asset managers globally by AUM, with over $16.2 Trillion in total assets benchmarked against them. This position is within the Index Customer Success Management team reporting into the EMEA Head of Customer Success Management (Benchmarking & Indices). Key Responsibilities Relationship Management Proactively engage with all assigned clients to develop their understanding and usage of FTSE Russell products & services. Lead client on-boarding: demonstrate and educate new customers on FTSE Russell products & services through in-depth face-to-face training, documentation and support tailored to their workflow. Collaborate with the Index Sales managers to build partnerships with clients and ensure that services are delivered according to need and identify gaps and needs and work with clients to promote usage for licensed services. Analyse client usage with focus on at risk" customers to mitigate cancellations and identify value optimization opportunities. Analyse complex issues and work with internal terms including operations and product management to ultimately resolve. Collect customer experience feedback and share with relevant teams internally to support implementation of process & tooling changes. Promote transparency into client portals and client needs to senior management using common dashboards and reports. Build, maintain, and leverage strong relationships with business decision makers and users within each assigned account to influence usage. Customer Success & Communication Functions Assist with the dissemination of information regarding new products and services and enhancements to FTSE Russell clients. Work with clients to ensure they understand the impact and have all the information they require. Build close working relationships with the FTSE Russell clients to ensure they are receiving the best possible service and fully understand how to use the services available to them. Work closely alongside the Global Client Service team located in UK, USA, Taipei and Hong Kong to continuously strive to improve the service we provide to clients. Sales Support Develop and implement retention strategies as part of the customer's success plan, in partnership with Index Sales & D&A SAM Account Managers. Collaborate with Index sales and account management on assigned clients when new business opportunities are identified through adoption engagements. Assist with the creation of materials for client meetings to assist with the service review and renewal process. Ensure customers derive maximum value from their investment, utilize all licenses and collaborate with other LSEG stakeholder teams to ensure retention and growth. Qualifications Knowledge and understanding of financial markets a plus. Confirmed experience within a Client Service/Account Management environment, supporting clients at different management levels. Attributes/Skills Ability to work to in a fast-paced environment. Excellent verbal and written communication skills. Capable of applying analytical and investigative thinking to sophisticated client queries. Ability to prioritize while balancing the needs of the customers and partners Be able to operate independently and as part of a global team across different time zones. Builds effective relationships and partners with others to develop joint solutions. Deals with difficult customer (internal & external) situations with a professional and resourceful manner for resolution. Lead difficult situations with tact and understanding. Understand the client's challenges and seek to work with them to resolve. How You'll be Successful: Adoption / Usage of Solutions Proactive and positive demeanour with a dedication to growing customer satisfactions and deepening relationships Retention & Revenue Growth Critical issue and risk mitigation management LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Acorn by Synergie's longstanding client is seeking a motivated and results-oriented Sales Account Manager to drive revenue growth through the sale of rapid response promotional merchandise solutions. As a Sales Account Manager, you will be responsible for prospecting new clients, nurturing existing relationships, and delivering exceptional service to ensure client satisfaction. You will work closely with the production and logistics teams to ensure timely delivery of orders and exceed customer expectations. The ideal candidate is energetic, customer-focused, and thrives in a fast-paced environment. Responsibilities: Cultivate and maintain strong relationships with existing clients to drive retention and upsell opportunities Understand clients' promotional needs and objectives to recommend customised merchandise solutions Provide rapid response quotes and proposals to clients Collaborate with a range of suppliers to ensure seamless execution of orders and timely delivery of merchandise Stay informed about industry trends, competitor activities, and market developments Utilise CRM software to track sales activity, create quotes and process orders. Represent at industry events, trade shows, and networking opportunities Qualifications: Extensive experience in B2B sales, preferably in the promotional products industry Experience of meeting and exceeding sales targets in a busy environment Strong negotiation, and communication skills Ability to thrive under pressure and deliver rapid response solutions to clients Detail-oriented with excellent organisational and time management skills Acorn by Synergie acts as an employment agency for permanent recruitment.
May 01, 2024
Full time
Acorn by Synergie's longstanding client is seeking a motivated and results-oriented Sales Account Manager to drive revenue growth through the sale of rapid response promotional merchandise solutions. As a Sales Account Manager, you will be responsible for prospecting new clients, nurturing existing relationships, and delivering exceptional service to ensure client satisfaction. You will work closely with the production and logistics teams to ensure timely delivery of orders and exceed customer expectations. The ideal candidate is energetic, customer-focused, and thrives in a fast-paced environment. Responsibilities: Cultivate and maintain strong relationships with existing clients to drive retention and upsell opportunities Understand clients' promotional needs and objectives to recommend customised merchandise solutions Provide rapid response quotes and proposals to clients Collaborate with a range of suppliers to ensure seamless execution of orders and timely delivery of merchandise Stay informed about industry trends, competitor activities, and market developments Utilise CRM software to track sales activity, create quotes and process orders. Represent at industry events, trade shows, and networking opportunities Qualifications: Extensive experience in B2B sales, preferably in the promotional products industry Experience of meeting and exceeding sales targets in a busy environment Strong negotiation, and communication skills Ability to thrive under pressure and deliver rapid response solutions to clients Detail-oriented with excellent organisational and time management skills Acorn by Synergie acts as an employment agency for permanent recruitment.
Customer Success Managers (CSMs) connect our most strategic clients to Refinitiv's portfolio of quant and feed solutions. The specialist plays a vital role in ensuring our customer's can unleash the full power of Refinitiv by discovering and implementing workflow solutions while continuously providing scalable yet adaptable guidance throughout the customer's journey. In a role that is comprised of relationship management, education, data science and deep functional expertise, CSMs are responsible for the successful adoption and expansion of our content within their assigned accounts. Responsibilities are as follows: Build and maintain strong customer relationships at all levels of customer organisations: analysts, researchers, data scientists, developers and quants at the world's largest and most prominent investment firms, banks and hedge funds; Proactively identify at risk" customers/end users and established retention strategies to mitigate risk. Tactically focus on user workflow and data requirement; Equal parts trusted advisor and roadmap architect, the CSM will collaboratively design and implement activities with end users and key business decision makers to assist in reducing competitive risk and identifying opportunities for expansion; By transforming our client's business through user adoption of our suite of solutions, the CSM will create the conditions for optimal renewal and upsell growth; Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them; Demonstrate and educate new customers on content and technology in a manner that is tailored to their specific use-case; Monitor usage data, health gauges and growth opportunities in order to create actionable insights and strategically pivot when necessary; Prompt Refinitiv business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross-sell) are generated through adoption engagements; Ensure customers derive maximum value from their investment, utilize all licenses and collaborate with other Refinitiv stakeholder teams to ensure retention and growth; Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption. Who are we looking for? Must have knowledge & experience in financial services with direct involvement with Digital Wealth customers. Up-to-date with Market trends, customer challenges and opportunities in the Buy-Side and quant market; Proficient in Excel; Proven track record of managing a book of business; Strong ability to collaborate with internal operational and account management teams; Experience facilitating customer meetings and presenting in front of an audience; Excellent listening, presentation, and communication skills at all business levels and displays effective interpersonal skills; Ability to navigate complex customer and stakeholder environments, manage communications and project/engagement plans; Well organised and self-motivated with the ability to work independently but also to be a team player. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
Customer Success Managers (CSMs) connect our most strategic clients to Refinitiv's portfolio of quant and feed solutions. The specialist plays a vital role in ensuring our customer's can unleash the full power of Refinitiv by discovering and implementing workflow solutions while continuously providing scalable yet adaptable guidance throughout the customer's journey. In a role that is comprised of relationship management, education, data science and deep functional expertise, CSMs are responsible for the successful adoption and expansion of our content within their assigned accounts. Responsibilities are as follows: Build and maintain strong customer relationships at all levels of customer organisations: analysts, researchers, data scientists, developers and quants at the world's largest and most prominent investment firms, banks and hedge funds; Proactively identify at risk" customers/end users and established retention strategies to mitigate risk. Tactically focus on user workflow and data requirement; Equal parts trusted advisor and roadmap architect, the CSM will collaboratively design and implement activities with end users and key business decision makers to assist in reducing competitive risk and identifying opportunities for expansion; By transforming our client's business through user adoption of our suite of solutions, the CSM will create the conditions for optimal renewal and upsell growth; Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them; Demonstrate and educate new customers on content and technology in a manner that is tailored to their specific use-case; Monitor usage data, health gauges and growth opportunities in order to create actionable insights and strategically pivot when necessary; Prompt Refinitiv business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross-sell) are generated through adoption engagements; Ensure customers derive maximum value from their investment, utilize all licenses and collaborate with other Refinitiv stakeholder teams to ensure retention and growth; Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption. Who are we looking for? Must have knowledge & experience in financial services with direct involvement with Digital Wealth customers. Up-to-date with Market trends, customer challenges and opportunities in the Buy-Side and quant market; Proficient in Excel; Proven track record of managing a book of business; Strong ability to collaborate with internal operational and account management teams; Experience facilitating customer meetings and presenting in front of an audience; Excellent listening, presentation, and communication skills at all business levels and displays effective interpersonal skills; Ability to navigate complex customer and stakeholder environments, manage communications and project/engagement plans; Well organised and self-motivated with the ability to work independently but also to be a team player. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Primary Details Time Type: Full time Worker Type: Employee The opportunity As a Case Handler, you will effectively co-ordinate multinational insurance programmes through their full lifecycle (quote, bind, policy administration, cashflow management). You will work closely with our Producing Underwriting teams in the UK, Europe and Canada, and our Global Network offices around the world. The role is dynamic and fast-paced, providing daily variety, with excellent opportunities to share and extend your Multinational Insurance knowledge. We are seeking individuals who are looking for a chance to join a great team and progress their career in a supportive environment where anything is possible. If you are a team player with a desire to learn, then this is the role for you. Your new role Work closely with other areas of the business, including Credit Control and Global Network Managers Communicate and share information with global underwriters Servicing Offices, brokers and other interested parties Prepare, collate and communicate new and renewal programme information, handle mid-term changes to ensure delivery of key programme stages and co-ordinate/ manage local underwriting input and policy servicing Provide detailed information to Underwriters to advise on local servicing costs, taxes, tariffs, retentions, etc. to enable adequate pricing Produce and issue accurate instructions for Servicing Offices Handle local payments and central collections and ensure the overall cash position is properly managed Check local policy schedules and reinsurance cession slips Produce accurate tax calculations using appropriate tools to include in premium allocations Use of appropriate systems to service and co-ordinate programmes, including processing of UK premiums, ensuring data quality is maintained Work with Client Managers to ensure they are kept up to date and any issues and queries are escalated/resolved in a timely manner Generate ideas for continuous improvement of the Multinational lifecycle process and support projects in this regard where opportunities arise Provide subject matter expertise on all aspects of multinational administration to all stakeholder s About you Ability to adhere to Service Standards, regulatory and compliance requirements Ability to produce detailed reports at various levels Analytical insight (ability to extrapolate from limited or complex data) Ability to work under pressure to tight deadlines, to be flexible, multi-task, organize and prioritize own workload Ability to use MS Office applications, Word, Excel, PowerPoint, Teams Why QBE? We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference . In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation () . Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; " 5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award " Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year " Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year " We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers." ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future . Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report ( Link ) . About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply ! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. APPLY NOW and let's make it happen!" How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
May 01, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee The opportunity As a Case Handler, you will effectively co-ordinate multinational insurance programmes through their full lifecycle (quote, bind, policy administration, cashflow management). You will work closely with our Producing Underwriting teams in the UK, Europe and Canada, and our Global Network offices around the world. The role is dynamic and fast-paced, providing daily variety, with excellent opportunities to share and extend your Multinational Insurance knowledge. We are seeking individuals who are looking for a chance to join a great team and progress their career in a supportive environment where anything is possible. If you are a team player with a desire to learn, then this is the role for you. Your new role Work closely with other areas of the business, including Credit Control and Global Network Managers Communicate and share information with global underwriters Servicing Offices, brokers and other interested parties Prepare, collate and communicate new and renewal programme information, handle mid-term changes to ensure delivery of key programme stages and co-ordinate/ manage local underwriting input and policy servicing Provide detailed information to Underwriters to advise on local servicing costs, taxes, tariffs, retentions, etc. to enable adequate pricing Produce and issue accurate instructions for Servicing Offices Handle local payments and central collections and ensure the overall cash position is properly managed Check local policy schedules and reinsurance cession slips Produce accurate tax calculations using appropriate tools to include in premium allocations Use of appropriate systems to service and co-ordinate programmes, including processing of UK premiums, ensuring data quality is maintained Work with Client Managers to ensure they are kept up to date and any issues and queries are escalated/resolved in a timely manner Generate ideas for continuous improvement of the Multinational lifecycle process and support projects in this regard where opportunities arise Provide subject matter expertise on all aspects of multinational administration to all stakeholder s About you Ability to adhere to Service Standards, regulatory and compliance requirements Ability to produce detailed reports at various levels Analytical insight (ability to extrapolate from limited or complex data) Ability to work under pressure to tight deadlines, to be flexible, multi-task, organize and prioritize own workload Ability to use MS Office applications, Word, Excel, PowerPoint, Teams Why QBE? We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference . In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation () . Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; " 5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award " Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year " Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year " We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers." ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future . Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report ( Link ) . About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply ! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. APPLY NOW and let's make it happen!" How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job Description Area Sales Manager - Home/Field Based - Southampton/Portsmouth Competitive salary, dependent on experience, plus bonus structure, excellent career development, company car, discounted products and services and much more Here at Medina, we have ambitious growth plans and are currently looking for an Area Sales Manager within our thriving foodservice business, looking after independent customers. As an Area Sales Manager you'll be responsible for winning and maximising business opportunities within the Southampton, Portsmouth and Hampshire areas. This is a really exciting opportunity for someone who thrives on building long term relationships working towards targets and you'll love being out in the field, WHILST having the opportunity to grow in your career, what are you waiting for? So, what will you be doing? You'll solely be responsible for the success of your own area by achieving the following. Research sales opportunities and prospects in your designated area, actively promoting and developing new sales opportunities both within existing business and also other businesses in the area to achieve sales targets and drive the Medina sales growth strategy. Build and leverage strong customer relationships within your area through constant selling, face to face meetings, understanding the customer needs and maintain a high level of customer service ensuring customer satisfaction and retention. Onboard new customers effectively & successfully whilst ensuring close working relationships with existing accounts and recording onto our CRM system. Work closely with our distribution Centre and drivers to create a strong team working ethos. Deliver profitable volume growth and hit targets Monitor competitor and independent market activity around your area and propositions to ensure you are offering our customers the best solutions and insight from the biggest Foodservice provider in the world We are looking for someone who has the ability to not only win new business but also maximise sales through our existing customers. Ideally you'll come from a Field Sales/ Account Management background and be commercially astute, technically proficient in excel with the ability to build and maintain relationships. Not to mention, you must have a passion for sales! It would also be great if you had a food background, but this is not essential. In return we offer a competitive base salary along with fantastic bonus potential, a home/field- based contract, company car, additional holiday purchase options to top up your annual leave and award- winning products at virtually cost price. In addition, you'll have the opportunity to further enhance your skills through our industry leading Learning & Development programmes and with a salesforce of over 100 people, progress into a vast range of commercial roles to really develop your career.
May 01, 2024
Full time
Job Description Area Sales Manager - Home/Field Based - Southampton/Portsmouth Competitive salary, dependent on experience, plus bonus structure, excellent career development, company car, discounted products and services and much more Here at Medina, we have ambitious growth plans and are currently looking for an Area Sales Manager within our thriving foodservice business, looking after independent customers. As an Area Sales Manager you'll be responsible for winning and maximising business opportunities within the Southampton, Portsmouth and Hampshire areas. This is a really exciting opportunity for someone who thrives on building long term relationships working towards targets and you'll love being out in the field, WHILST having the opportunity to grow in your career, what are you waiting for? So, what will you be doing? You'll solely be responsible for the success of your own area by achieving the following. Research sales opportunities and prospects in your designated area, actively promoting and developing new sales opportunities both within existing business and also other businesses in the area to achieve sales targets and drive the Medina sales growth strategy. Build and leverage strong customer relationships within your area through constant selling, face to face meetings, understanding the customer needs and maintain a high level of customer service ensuring customer satisfaction and retention. Onboard new customers effectively & successfully whilst ensuring close working relationships with existing accounts and recording onto our CRM system. Work closely with our distribution Centre and drivers to create a strong team working ethos. Deliver profitable volume growth and hit targets Monitor competitor and independent market activity around your area and propositions to ensure you are offering our customers the best solutions and insight from the biggest Foodservice provider in the world We are looking for someone who has the ability to not only win new business but also maximise sales through our existing customers. Ideally you'll come from a Field Sales/ Account Management background and be commercially astute, technically proficient in excel with the ability to build and maintain relationships. Not to mention, you must have a passion for sales! It would also be great if you had a food background, but this is not essential. In return we offer a competitive base salary along with fantastic bonus potential, a home/field- based contract, company car, additional holiday purchase options to top up your annual leave and award- winning products at virtually cost price. In addition, you'll have the opportunity to further enhance your skills through our industry leading Learning & Development programmes and with a salesforce of over 100 people, progress into a vast range of commercial roles to really develop your career.
Primary Details Time Type: Full time Worker Type: Employee Service Excellence Manager The opportunity: We have a great opportunity for a Service Excellence Manager to join our European Market Claims function. Managing change, implementing new processes and technology you will consistently challenge the Claims operation across all relevant lines of business to improve its technical capability, operational efficiency and customer service. With hybrid office working and excellent benefits, you will be working in a supportive and inclusive environment. We're the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact! Your new role: Develop the claims strategy in collaboration with the Head of Core/Complex Claims Work closely with the Performance Management function to drive the implementation and communication of a Claims strategy to support delivery of overall business targets Drive the development and implementation of best practice processes, procedures and strategies for the Claims function to support delivery of business targets Contribute to the development and delivery of a strategic approach to ensure key customers are identified and retained within the business to optimize profitability Use planned business levels and knowledge of the Claims environment to forecast Claims activity and support decision making Lead the development of a strong entrepreneurial Claims Culture across all Claims teams Contribute to and implement strategic programmes of business improvement which lead to long term efficiencies whilst managing continuity of service through transition Monitor and manage Claims service performance to ensure control of and reliable prediction of Claims cost and frequency Develop and implement processes to ensure that the Claims function is aligned to the needs of the class of business, and work closely with underwriters and other business functions Maintain Claims Quality Assurance System to ensure effective control and delivery of robust Claims processes Identify areas of improvement with existing processes, procedures and ways of working, working closely with Performance Management to deliver and embed any changes Work with the Claims team to build and maintain relationships which support the acquisition and retention of profitable business Work with key stakeholders/business managers to develop sustainable Claims products and services to attract and retain customers and increase profitability Monitor and enforce the QBE European Operations Reserving Philosophy and Claims Handling Philosophy to deliver Claims Excellence within QBE European Operations Effectively use data and metrics to enable effective challenge of existing ways of working and development of best practice processes Identify and evaluate potential improvements to maximize the use of technology Lead and influence various teams in a matrix environment to continuously improve the overall output and quality of the service provided by Claims teams Work with Claims Managers to develop the Claims teams and ensure the required standards of performance are achieved Support the continuing personal and professional development of all team members and coach individuals to achieve success Ensure the Claims/Underwriting team have sufficient knowledge or access to information to enable them to perform their role Empower staff so that the performance of both the individual and the team continuously improves About you: Broad experience of working in commercial insurance Claims Good leadership skills with experience of managing Claims teams across multiple locations Experience of successfully supporting technical and operational strategy Experience of working as part of a senior team within a multi-national insurance environment Experience of working with external clients Able to use office applications, Word, Excel, Access, PowerPoint Able to communicate effectively orally and in writing Able to produce detailed reports at various levels Project & Change Management experience Resource and budget management Able to influence across all levels Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (). Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; 5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report ( Link ). About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! To find out more about why you should work for QBE, visit our careers website. What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. APPLY NOW and let's make it happen! Application Close Date: 15/04/:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: . click apply for full job details
May 01, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee Service Excellence Manager The opportunity: We have a great opportunity for a Service Excellence Manager to join our European Market Claims function. Managing change, implementing new processes and technology you will consistently challenge the Claims operation across all relevant lines of business to improve its technical capability, operational efficiency and customer service. With hybrid office working and excellent benefits, you will be working in a supportive and inclusive environment. We're the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact! Your new role: Develop the claims strategy in collaboration with the Head of Core/Complex Claims Work closely with the Performance Management function to drive the implementation and communication of a Claims strategy to support delivery of overall business targets Drive the development and implementation of best practice processes, procedures and strategies for the Claims function to support delivery of business targets Contribute to the development and delivery of a strategic approach to ensure key customers are identified and retained within the business to optimize profitability Use planned business levels and knowledge of the Claims environment to forecast Claims activity and support decision making Lead the development of a strong entrepreneurial Claims Culture across all Claims teams Contribute to and implement strategic programmes of business improvement which lead to long term efficiencies whilst managing continuity of service through transition Monitor and manage Claims service performance to ensure control of and reliable prediction of Claims cost and frequency Develop and implement processes to ensure that the Claims function is aligned to the needs of the class of business, and work closely with underwriters and other business functions Maintain Claims Quality Assurance System to ensure effective control and delivery of robust Claims processes Identify areas of improvement with existing processes, procedures and ways of working, working closely with Performance Management to deliver and embed any changes Work with the Claims team to build and maintain relationships which support the acquisition and retention of profitable business Work with key stakeholders/business managers to develop sustainable Claims products and services to attract and retain customers and increase profitability Monitor and enforce the QBE European Operations Reserving Philosophy and Claims Handling Philosophy to deliver Claims Excellence within QBE European Operations Effectively use data and metrics to enable effective challenge of existing ways of working and development of best practice processes Identify and evaluate potential improvements to maximize the use of technology Lead and influence various teams in a matrix environment to continuously improve the overall output and quality of the service provided by Claims teams Work with Claims Managers to develop the Claims teams and ensure the required standards of performance are achieved Support the continuing personal and professional development of all team members and coach individuals to achieve success Ensure the Claims/Underwriting team have sufficient knowledge or access to information to enable them to perform their role Empower staff so that the performance of both the individual and the team continuously improves About you: Broad experience of working in commercial insurance Claims Good leadership skills with experience of managing Claims teams across multiple locations Experience of successfully supporting technical and operational strategy Experience of working as part of a senior team within a multi-national insurance environment Experience of working with external clients Able to use office applications, Word, Excel, Access, PowerPoint Able to communicate effectively orally and in writing Able to produce detailed reports at various levels Project & Change Management experience Resource and budget management Able to influence across all levels Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (). Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; 5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report ( Link ). About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! To find out more about why you should work for QBE, visit our careers website. What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. APPLY NOW and let's make it happen! Application Close Date: 15/04/:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: . click apply for full job details
White Label Recruitment are currently working exclusively in partnership with an Engineering business that that specialises in the Castings and Forgings industry and is based in the North West who are now looking to take on a Sales Manager to head up both the Internal and External Sales teams. This family ran business is a major player in the industry with extremely impressive growth plans, so this is a very exciting time to join the business! The Role: Fully office-based role potential for hybrid working with maximum two days a week from home, once settled. Full responsibility for Sales across the business. Develop and implement sales plans to expand customer base and solidify business for long term. Achieving growth and hitting sales targets by successfully managing sales teams and by assessing the teams strengths and weaknesses Responsible for the overall management of the Sales Team, including two external Sales Engineers, one Internal Sales Advisor, one Estimator, one Office Manager and New Product Introduction Manager. There will be occasional travel (around once a fortnight) across the UK wide Travel and International Travel once a year or as required. The role is around 50% retention and account growth focused and 50% New Accounts. This person would be responsible for managing ideas, pipeline, KPI Management and overall man-management. One of the overall KPIs is that Quotes need to be sent out to customers within 4 days. This person would be responsible for managing any customer issues, pricing policies and negotiations working towards the overall goal of doubling the turnover within 5 years. Lead and manage key departmental areas including estimation, new product introduction and order book management. Building and promoting healthy, long-lasting customer relations by partnering with them Manage, train and direct staff to enable targets to be achieved. Ensures there is a smooth transition of responsibility from and to other linking departments. Continuous development of departments responsibilities on the ERP systems to improve efficiencies, increase sales and improve accountability. Responsible for reporting forecasts, KPIs to the board. Direct management of Key Accounts. This person would be responsible for the individual team members reviews, including Quarterly Reviews and Yearly Appraisals. The Person: Must have Leadership and Management experience of ideally, 5 years plus. This may be the management of Internal Sales or External Sales Engineers (or both). Ideally someone from a castings or forgings r within metals / steels within a Manufacturing setting. Someone who has worked in External Sales roles themselves, and ideally have 10+ years experience within a Sales Environment. Must be able to read technical drawings and have a technical background (Mechanical bias) Must be confident in Conflict Management, with both Employees and Customers. Ideally come from a strategic background. The Package: Competitive Salary 21 days holiday + Bank Holidays this would increase with time served to a maximum of 28 days + Bank Holidays 5% Employee and 3% Employer Pension Contribution Option of Hybrid Working after completion of Probationary Period maximum 2 days per week at home. Standard Hours 08:00-16:45 Monday to Thursday and 08:00-13:00 Fridays. Flexitime can be used Monday to Thursday (same hours, different time) and can start from 07:00. Bike to Work Scheme If this role seems like a good fit for you and your experience, please apply! If it seems like a good match, I will give you a call to discuss further. JBRP1_UKTJ
May 01, 2024
Full time
White Label Recruitment are currently working exclusively in partnership with an Engineering business that that specialises in the Castings and Forgings industry and is based in the North West who are now looking to take on a Sales Manager to head up both the Internal and External Sales teams. This family ran business is a major player in the industry with extremely impressive growth plans, so this is a very exciting time to join the business! The Role: Fully office-based role potential for hybrid working with maximum two days a week from home, once settled. Full responsibility for Sales across the business. Develop and implement sales plans to expand customer base and solidify business for long term. Achieving growth and hitting sales targets by successfully managing sales teams and by assessing the teams strengths and weaknesses Responsible for the overall management of the Sales Team, including two external Sales Engineers, one Internal Sales Advisor, one Estimator, one Office Manager and New Product Introduction Manager. There will be occasional travel (around once a fortnight) across the UK wide Travel and International Travel once a year or as required. The role is around 50% retention and account growth focused and 50% New Accounts. This person would be responsible for managing ideas, pipeline, KPI Management and overall man-management. One of the overall KPIs is that Quotes need to be sent out to customers within 4 days. This person would be responsible for managing any customer issues, pricing policies and negotiations working towards the overall goal of doubling the turnover within 5 years. Lead and manage key departmental areas including estimation, new product introduction and order book management. Building and promoting healthy, long-lasting customer relations by partnering with them Manage, train and direct staff to enable targets to be achieved. Ensures there is a smooth transition of responsibility from and to other linking departments. Continuous development of departments responsibilities on the ERP systems to improve efficiencies, increase sales and improve accountability. Responsible for reporting forecasts, KPIs to the board. Direct management of Key Accounts. This person would be responsible for the individual team members reviews, including Quarterly Reviews and Yearly Appraisals. The Person: Must have Leadership and Management experience of ideally, 5 years plus. This may be the management of Internal Sales or External Sales Engineers (or both). Ideally someone from a castings or forgings r within metals / steels within a Manufacturing setting. Someone who has worked in External Sales roles themselves, and ideally have 10+ years experience within a Sales Environment. Must be able to read technical drawings and have a technical background (Mechanical bias) Must be confident in Conflict Management, with both Employees and Customers. Ideally come from a strategic background. The Package: Competitive Salary 21 days holiday + Bank Holidays this would increase with time served to a maximum of 28 days + Bank Holidays 5% Employee and 3% Employer Pension Contribution Option of Hybrid Working after completion of Probationary Period maximum 2 days per week at home. Standard Hours 08:00-16:45 Monday to Thursday and 08:00-13:00 Fridays. Flexitime can be used Monday to Thursday (same hours, different time) and can start from 07:00. Bike to Work Scheme If this role seems like a good fit for you and your experience, please apply! If it seems like a good match, I will give you a call to discuss further. JBRP1_UKTJ