Service Advisor -Street Salary: 26k basic + bonus OTE 3.6k Hours: Monday - Friday, 8am-6pm, 1 in 3 Saturdays on rota Ref: OC17096 We have a new vacancy for an experienced Service Advisor for my client's main dealership in Street. My client is part of a large dealer franchise that represents some fantastic brands. This role suits a Service Advisor looking for a long-term career. Service Advisor Responsibilities: Will be to meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Support the aftersales function and the various staff members in the department such as junior service advisers, workshop controllers & assist the service manager in the day to day running of a busy after sales department. Upselling any existing products to new and existing customers. Service Advisor Requirements: Must have high quality customer service experience, doesnt have to be in the motor trade- full training provided Must have good communication skills Knowledge of Kerridge or Pinnacle would be advantageous. Full UK Driving License. All applicants for this Service Advisor role are treated with 100% confidentiality. Consultant: Courtnay O'Connor INDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
May 01, 2024
Full time
Service Advisor -Street Salary: 26k basic + bonus OTE 3.6k Hours: Monday - Friday, 8am-6pm, 1 in 3 Saturdays on rota Ref: OC17096 We have a new vacancy for an experienced Service Advisor for my client's main dealership in Street. My client is part of a large dealer franchise that represents some fantastic brands. This role suits a Service Advisor looking for a long-term career. Service Advisor Responsibilities: Will be to meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Support the aftersales function and the various staff members in the department such as junior service advisers, workshop controllers & assist the service manager in the day to day running of a busy after sales department. Upselling any existing products to new and existing customers. Service Advisor Requirements: Must have high quality customer service experience, doesnt have to be in the motor trade- full training provided Must have good communication skills Knowledge of Kerridge or Pinnacle would be advantageous. Full UK Driving License. All applicants for this Service Advisor role are treated with 100% confidentiality. Consultant: Courtnay O'Connor INDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Service Advisor - Oldham Salary - up to £33,000 basic + bonus Days - Monday - Friday, Saturdays on a rota Ref - OC17059 We have a new job vacancy available for a Service Advisor in Oldham. This role suits a Service Advisor, who is looking to make the next step up in their career, great earning potential and progression opportunities. My client is one of the leading main dealerships in the UK and theyre rapidly growing. If you're a Service Advisor currently on the lookout then apply now! Service Advisor Benefits: Excellent Bonus opportunities Career progression and development opportunities Employee Discounts Company Pension Service Advisor Role: Meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Booking customer vehicles into the workshop and keeping them up to date on the progress. Support the after-sales function and various staff members in different departments Upselling any additional products to new and existing customers. Service Advisor Requirements: Full UK driving license Octane Recruitment Consultant - Al-amin Abiru INDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
May 01, 2024
Full time
Service Advisor - Oldham Salary - up to £33,000 basic + bonus Days - Monday - Friday, Saturdays on a rota Ref - OC17059 We have a new job vacancy available for a Service Advisor in Oldham. This role suits a Service Advisor, who is looking to make the next step up in their career, great earning potential and progression opportunities. My client is one of the leading main dealerships in the UK and theyre rapidly growing. If you're a Service Advisor currently on the lookout then apply now! Service Advisor Benefits: Excellent Bonus opportunities Career progression and development opportunities Employee Discounts Company Pension Service Advisor Role: Meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Booking customer vehicles into the workshop and keeping them up to date on the progress. Support the after-sales function and various staff members in different departments Upselling any additional products to new and existing customers. Service Advisor Requirements: Full UK driving license Octane Recruitment Consultant - Al-amin Abiru INDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Contracts Supervisor North West We have an opportunity for an experienced Contracts Supervisor to cover the North West Region to join a well established Offsite manufacturer of Construction Products. You will be joining a thriving and growing family owned company that can offer good long term prospects click apply for full job details
May 01, 2024
Full time
Contracts Supervisor North West We have an opportunity for an experienced Contracts Supervisor to cover the North West Region to join a well established Offsite manufacturer of Construction Products. You will be joining a thriving and growing family owned company that can offer good long term prospects click apply for full job details
Time Appointments are proud to be recruiting on behalf of a leading local business who are currently seeking to appoint a Facilities Support Coordinator to their successful team in Ipswich. Reporting to the Facilities Manager working pro-actively with a hands-on approach you will provide FM/Reception support including support required to meet operational specialised equipment permit regulations. The ideal candidate will possess proven IT skills and would have worked within a similar administration role, responsible for the planning and co-ordination of various procedures and administration tasks all set within a fast-paced process driven environment. The ideal candidate will be an experienced administrator with the ability to deal with heavy workloads & the role would suit a team player with a pro-active, hands-on, and flexible attitude. Outline Of Duties & Responsibilities: Maintain up-to-date, maintenance records & electronic files and ensure compliance requirements are met regarding the servicing & repairs at the company premises Provide regular reception/switchboard cover (Lunches, Absences, and holidays) including other reception duties. Assist with the management of the programme of planned & unplanned works Take responsibility for contractors working on premises Liaise with the cleaning company managers & act on any feedback from cleaners or staff Work with the Warehouse & Logistic Managers over pre & unplanned works Arrange courier bookings and deal with booking amendments Administration support including control of project information & relevant forms Support with setting up of training for new Radiation Protection Supervisors Approximately 30-40% of week working alongside the Health and Safety Coordinator Deal with enquires via telephone and email Preparation & support with all FM Audits Communicate / liaise with internal and external staff Ordering and distribution of office consumables Organise Documentation (electronically) Provide support and assistance as and when required Key Skills & Experience: Excellent attention to detail, accuracy & the ability to prioritise and control workload Excellent communication skills via written & verbal mediums, including confident telephone manner Organisational and administrative capabilities Team Player with both a pro-active & supportive approach Experience of Microsoft and database packages Ability to work to deadlines Able to work under pressure and in a pressurised environment Proactive problem-solving ability This job description is non-exhaustive and subject to change as the Company deems necessary. This award-winning client really cares about their employees, they truly invest in them and believe that their staff are at the core of their success, their benefits package is completely unrivalled within the area it includes but is not limited to; a bonus scheme, Christmas shutdown, 25 days holiday and much more!
May 01, 2024
Full time
Time Appointments are proud to be recruiting on behalf of a leading local business who are currently seeking to appoint a Facilities Support Coordinator to their successful team in Ipswich. Reporting to the Facilities Manager working pro-actively with a hands-on approach you will provide FM/Reception support including support required to meet operational specialised equipment permit regulations. The ideal candidate will possess proven IT skills and would have worked within a similar administration role, responsible for the planning and co-ordination of various procedures and administration tasks all set within a fast-paced process driven environment. The ideal candidate will be an experienced administrator with the ability to deal with heavy workloads & the role would suit a team player with a pro-active, hands-on, and flexible attitude. Outline Of Duties & Responsibilities: Maintain up-to-date, maintenance records & electronic files and ensure compliance requirements are met regarding the servicing & repairs at the company premises Provide regular reception/switchboard cover (Lunches, Absences, and holidays) including other reception duties. Assist with the management of the programme of planned & unplanned works Take responsibility for contractors working on premises Liaise with the cleaning company managers & act on any feedback from cleaners or staff Work with the Warehouse & Logistic Managers over pre & unplanned works Arrange courier bookings and deal with booking amendments Administration support including control of project information & relevant forms Support with setting up of training for new Radiation Protection Supervisors Approximately 30-40% of week working alongside the Health and Safety Coordinator Deal with enquires via telephone and email Preparation & support with all FM Audits Communicate / liaise with internal and external staff Ordering and distribution of office consumables Organise Documentation (electronically) Provide support and assistance as and when required Key Skills & Experience: Excellent attention to detail, accuracy & the ability to prioritise and control workload Excellent communication skills via written & verbal mediums, including confident telephone manner Organisational and administrative capabilities Team Player with both a pro-active & supportive approach Experience of Microsoft and database packages Ability to work to deadlines Able to work under pressure and in a pressurised environment Proactive problem-solving ability This job description is non-exhaustive and subject to change as the Company deems necessary. This award-winning client really cares about their employees, they truly invest in them and believe that their staff are at the core of their success, their benefits package is completely unrivalled within the area it includes but is not limited to; a bonus scheme, Christmas shutdown, 25 days holiday and much more!
Job Title: Occupational Therapist Location: 3 Dimensions, Chardleigh House, Somerset Salary: Up to £53,200 per annum, (dependent on experience) plus Welcome Bonus £3000 and £2000 CPD training allowance. Hours: 37.5 hours per week; 8.30am-4.30pm Contract: Permanent Essential: Full UK Driving Licence and access to own vehicle required We are looking for an Occupational Therapist to join our clinical team at 3 Dimensions, Chardleigh House, Somerset. Working collaboratively to deliver bespoke assessment and intervention plans for our pupils with developmental trauma, autism, ADHD, complex and SEMH needs. About the role We understand the value of helping our employees to achieve their Continued Professional Development goals, and offer a £2,000 training allowance to allow you to complete role specific training tailored to your individual requirements. We're looking for an experienced practitioner to join us at Outcomes First Group as our Specialist Occupational Therapist. Based at 3 Dimensions school, this role brings with it the opportunity to work alongside the Clinical and Wellbeing Locality Lead and schools senior leadership team to develop the Occupational Therapy offer. This school supports pupils in primary and secondary education with a range of complex needs including, neurodivergence, learning difficulties and social, emotional, and mental health needs often associated with complex trauma. This is a great opportunity for a therapist to join the team at a time of growth and the introduction of an integrated therapies service at the school. The post holder will be able to make the role their own whilst being supported by a friendly team. We are looking for someone interested in working in an innovative, self-directed, and flexible way, who recognises the value of the therapeutic relationship and the power of direct therapy, as well as the need to empower those working with the pupils we support through our universal and enhanced provision. Our clinical team will work within the neurodiversity paradigm and use neurodiversity affirming practices; therefore, the post holder will be expected to share the same values and be willing to develop their practice in line with this with support from the wider multi-disciplinary team across the Eden hub (which 3 Dimensions School falls within). Drawing on their experience, alongside their excellent communication, leadership and mentoring skills, the post holder will ensure that high quality Occupational Therapy is delivered at the school. The post holder will report to and work closely with the Clinical and Wellbeing Locality Lead, along with other members of the therapies and education team. They will receive both professional and clinical supervision from within the team and be supported to engage regularly with Continual Professional Development opportunities. The post holder will be responsible for supporting clinical work as part of the therapies team, representing the organisation by providing support and guidance to team members and the wider staff group and ensuring a client focused service. The role is a collaborative one working with individuals and groups across professional and organisational boundaries. This role will provide an opportunity for an Occupational Therapist to develop their clinical skills, knowledge, leadership skills, and supervisory skills to junior members of the team and/or students on placement. When it comes to looking after our pupils, we strive for excellence, which is why we are the leading service provider in the UK. With this in mind, we are looking for an Occupational Therapist who shares our vision; to build incredible futures by empowering vulnerable people in the UK to be happy and to make their way in the world. Location: 3 Dimensions, Chardleigh House, Somerset 3 Dimensions About the Group Outcomes First Group is the largest independent provider of special needs education and care. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate and care for. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Our divisional brands include Acorn Education and Options Autism. For more information on the group please visit: Essential Criteria: Recognised and relevant Occupational Therapist degree Valid and up to date HCPC registration Sensory qualification (desirable) Driving licence and access to vehicle Experience working with Children and Young People Experience of working within an educational setting Experience of teaching, training and supervision of other OT's Experience of undertaking appraisal and planning CPD for less experienced staff (desirable) A willingness to learn and adapt practice in line with neurodiversity affirming Occupational Therapy. For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact What's in it for you? We offer a friendly and inclusive working environment where our people are heard, respected and hugely valued. We want our employees to come to work with energy, determination and most importantly we want them to be happy in their work. We are well aware that it is our highly skilled teams that make Outcomes First Group the success it is, and we want this to continue. This is why we provide a range of benefits designed to support you, not just in your work life but also on a personal level too. We want you to be the best you can be and offer genuine opportunities for career development and progression. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover And that's not all, we place the outcomes of the people in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to the safeguarding and promoting the welfare of our pupils. All successful applicants will be subject to a fully enhanced DBS. Job ID: 241613
May 01, 2024
Full time
Job Title: Occupational Therapist Location: 3 Dimensions, Chardleigh House, Somerset Salary: Up to £53,200 per annum, (dependent on experience) plus Welcome Bonus £3000 and £2000 CPD training allowance. Hours: 37.5 hours per week; 8.30am-4.30pm Contract: Permanent Essential: Full UK Driving Licence and access to own vehicle required We are looking for an Occupational Therapist to join our clinical team at 3 Dimensions, Chardleigh House, Somerset. Working collaboratively to deliver bespoke assessment and intervention plans for our pupils with developmental trauma, autism, ADHD, complex and SEMH needs. About the role We understand the value of helping our employees to achieve their Continued Professional Development goals, and offer a £2,000 training allowance to allow you to complete role specific training tailored to your individual requirements. We're looking for an experienced practitioner to join us at Outcomes First Group as our Specialist Occupational Therapist. Based at 3 Dimensions school, this role brings with it the opportunity to work alongside the Clinical and Wellbeing Locality Lead and schools senior leadership team to develop the Occupational Therapy offer. This school supports pupils in primary and secondary education with a range of complex needs including, neurodivergence, learning difficulties and social, emotional, and mental health needs often associated with complex trauma. This is a great opportunity for a therapist to join the team at a time of growth and the introduction of an integrated therapies service at the school. The post holder will be able to make the role their own whilst being supported by a friendly team. We are looking for someone interested in working in an innovative, self-directed, and flexible way, who recognises the value of the therapeutic relationship and the power of direct therapy, as well as the need to empower those working with the pupils we support through our universal and enhanced provision. Our clinical team will work within the neurodiversity paradigm and use neurodiversity affirming practices; therefore, the post holder will be expected to share the same values and be willing to develop their practice in line with this with support from the wider multi-disciplinary team across the Eden hub (which 3 Dimensions School falls within). Drawing on their experience, alongside their excellent communication, leadership and mentoring skills, the post holder will ensure that high quality Occupational Therapy is delivered at the school. The post holder will report to and work closely with the Clinical and Wellbeing Locality Lead, along with other members of the therapies and education team. They will receive both professional and clinical supervision from within the team and be supported to engage regularly with Continual Professional Development opportunities. The post holder will be responsible for supporting clinical work as part of the therapies team, representing the organisation by providing support and guidance to team members and the wider staff group and ensuring a client focused service. The role is a collaborative one working with individuals and groups across professional and organisational boundaries. This role will provide an opportunity for an Occupational Therapist to develop their clinical skills, knowledge, leadership skills, and supervisory skills to junior members of the team and/or students on placement. When it comes to looking after our pupils, we strive for excellence, which is why we are the leading service provider in the UK. With this in mind, we are looking for an Occupational Therapist who shares our vision; to build incredible futures by empowering vulnerable people in the UK to be happy and to make their way in the world. Location: 3 Dimensions, Chardleigh House, Somerset 3 Dimensions About the Group Outcomes First Group is the largest independent provider of special needs education and care. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate and care for. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Our divisional brands include Acorn Education and Options Autism. For more information on the group please visit: Essential Criteria: Recognised and relevant Occupational Therapist degree Valid and up to date HCPC registration Sensory qualification (desirable) Driving licence and access to vehicle Experience working with Children and Young People Experience of working within an educational setting Experience of teaching, training and supervision of other OT's Experience of undertaking appraisal and planning CPD for less experienced staff (desirable) A willingness to learn and adapt practice in line with neurodiversity affirming Occupational Therapy. For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact What's in it for you? We offer a friendly and inclusive working environment where our people are heard, respected and hugely valued. We want our employees to come to work with energy, determination and most importantly we want them to be happy in their work. We are well aware that it is our highly skilled teams that make Outcomes First Group the success it is, and we want this to continue. This is why we provide a range of benefits designed to support you, not just in your work life but also on a personal level too. We want you to be the best you can be and offer genuine opportunities for career development and progression. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover And that's not all, we place the outcomes of the people in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to the safeguarding and promoting the welfare of our pupils. All successful applicants will be subject to a fully enhanced DBS. Job ID: 241613
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
The Network Group create invitation-only Live Conferences and Bespoke Events around the world, exclusively for senior business leaders. Our events attract the majority of Fortune 500 and FTSE 100 companies as well as numerous substantial local and regional organisations. Our Live and Bespoke operations cover the UK, USA and Europe. Our Online Network Service is available without borders. Our purpose is to deliver an enriching professional experience by providing exclusive forums for C-level business leaders to interact, exchange knowledge and ideas, and address the challenges of markets undergoing technological and regulatory change. The ideal candidate will have sales experience, preferably within events and conferences (Delegate Sales), with experience in making outbound calls, email/LinkedIn outreaches, and impeccable communication skills, and demonstrable experience selling to C-Suite Executives. The role requires a result driven individual to deliver a target number of bookings, and therefore a large effort to outreach/make calls is required. We value our good people, and we offer a host of perks to demonstrate our commitment to a happy and engaged workforce. Successful candidates can expect to receive: Competitive basic salary plus uncapped commission schemes Year 1 entry starting salary of £25,000 - £28,000 plus an additional OTE of £15,000 25 days holiday + bank holidays, a Christmas closure period, and a day off for your birthday TopBrewer barista style coffee and office snacks Employee of the month, peer recognition scheme Workplace social activities including bi-annual team events Hybrid working with 3 office days (Tue-Thu) As a Delegate Acquisition Executive you will be responsible for the confirmation of attendees to the Network Group Events through outbound sales. Responsibilities Registering C-level Executives from the biggest UK and European corporations to the business' invitation only meetings/events/summits Researching/identifying potential delegates whom would benefit from attending the company's events Conducting outreach through calls, emails, and social media to introduce the event and highlight its value Key skills required B2B sales experience (event experience highly desirable). Strong negotiation skills, with a track record of achieving and exceeding targets. Excellent communication skills and confident telephone manner are essential. Ability to work under pressure and meet deadlines. Resilient, ambitious, tenacious with a drive for success Confident approach in dealing with senior level executives. Articulate in written and spoken English. Strong team player with strong initiative and able to work individually. For the right candidate the opportunity to progress into a supervisory position is achievable in the first year of employment!
May 01, 2024
Full time
The Network Group create invitation-only Live Conferences and Bespoke Events around the world, exclusively for senior business leaders. Our events attract the majority of Fortune 500 and FTSE 100 companies as well as numerous substantial local and regional organisations. Our Live and Bespoke operations cover the UK, USA and Europe. Our Online Network Service is available without borders. Our purpose is to deliver an enriching professional experience by providing exclusive forums for C-level business leaders to interact, exchange knowledge and ideas, and address the challenges of markets undergoing technological and regulatory change. The ideal candidate will have sales experience, preferably within events and conferences (Delegate Sales), with experience in making outbound calls, email/LinkedIn outreaches, and impeccable communication skills, and demonstrable experience selling to C-Suite Executives. The role requires a result driven individual to deliver a target number of bookings, and therefore a large effort to outreach/make calls is required. We value our good people, and we offer a host of perks to demonstrate our commitment to a happy and engaged workforce. Successful candidates can expect to receive: Competitive basic salary plus uncapped commission schemes Year 1 entry starting salary of £25,000 - £28,000 plus an additional OTE of £15,000 25 days holiday + bank holidays, a Christmas closure period, and a day off for your birthday TopBrewer barista style coffee and office snacks Employee of the month, peer recognition scheme Workplace social activities including bi-annual team events Hybrid working with 3 office days (Tue-Thu) As a Delegate Acquisition Executive you will be responsible for the confirmation of attendees to the Network Group Events through outbound sales. Responsibilities Registering C-level Executives from the biggest UK and European corporations to the business' invitation only meetings/events/summits Researching/identifying potential delegates whom would benefit from attending the company's events Conducting outreach through calls, emails, and social media to introduce the event and highlight its value Key skills required B2B sales experience (event experience highly desirable). Strong negotiation skills, with a track record of achieving and exceeding targets. Excellent communication skills and confident telephone manner are essential. Ability to work under pressure and meet deadlines. Resilient, ambitious, tenacious with a drive for success Confident approach in dealing with senior level executives. Articulate in written and spoken English. Strong team player with strong initiative and able to work individually. For the right candidate the opportunity to progress into a supervisory position is achievable in the first year of employment!
English Teacher Based in Sevenoaks, Kent Long- Term Temporary £150 - £220 (Depending on Experience) We are looking to recruit a temporary teacher of English to cover KS3 and KS4 in this outstanding secondary school based in Sevenoaks, Kent. Key roles and responsibilities: Understand, plan and teach the English curriculum to students in KS3 and KS4 Teach creative and exciting English lessons. Embrace classroom technologies and a range of teaching methodologies. Manage any challenging classroom behaviour. Achieve strong academic results with willing and engaging students. In this English role, you will be expected to teach KS3 English as well as GCSE classes in Y10 and Y11. This school will consider Early Careers Teachers as well as experienced cover supervisors or graduate instructors with an English specialism. All candidates will be considered, and a competitive pay rate will be offered. In order to apply for this job the following criteria must be met: Strong subject knowledge of English Good understanding of KS3 and KS4 curriculum Strong classroommanagement skills Able to provide reference details to cover the past two years in a similar job Benefits of working for Pearson Whiffin Education: A consultant with 15 years of recruitment experience in secondary schools in Kent A dedicated candidate manager to answer any questions or queries you have Support with your CV and preparation for any trials or interviews A team that knows the value of working locally and wants to put you into the best schools for you Competitive pay rates and a simple payroll system meaning you get paid correctly every week If you have the necessary skills and would like to find out more about this English Teacher job in Sevenoaks, Kent, then please contact Daniel Goodwin on , Whatsapp or email . Is this role not quite right for you? Do you know someone who should apply? Recommend them to us and we will reward you with a referral bonus. Pearson Whiffin Education offer a specialist recruitment service to schools and school based staff across Kent including Margate, Ramsgate, Canterbury, Ashford, Folkestone, Swale, Maidstone, Tonbridge, Tunbridge Wells, Sittingbourne, Faversham, Gillingham, Chatham, Rochester, Strood, Gravesend, Northfleet, Ebbsfleet and Dartford. Pearson Whiffin Education are always looking for new candidates. Please contact us if you are a teacher, tutor, functional skills teacher, vocational specialist educator, cover supervisor, teaching assistant, SEND specialist, SEMH specialist, pastoral support worker, behaviour support worker, premises or school site manager, premises or school site assistant or and education specialist administrator and you are looking for your next job opportunity. Terms apply - for more information contact us today. INDAB JBRP1_UKTJ
May 01, 2024
Full time
English Teacher Based in Sevenoaks, Kent Long- Term Temporary £150 - £220 (Depending on Experience) We are looking to recruit a temporary teacher of English to cover KS3 and KS4 in this outstanding secondary school based in Sevenoaks, Kent. Key roles and responsibilities: Understand, plan and teach the English curriculum to students in KS3 and KS4 Teach creative and exciting English lessons. Embrace classroom technologies and a range of teaching methodologies. Manage any challenging classroom behaviour. Achieve strong academic results with willing and engaging students. In this English role, you will be expected to teach KS3 English as well as GCSE classes in Y10 and Y11. This school will consider Early Careers Teachers as well as experienced cover supervisors or graduate instructors with an English specialism. All candidates will be considered, and a competitive pay rate will be offered. In order to apply for this job the following criteria must be met: Strong subject knowledge of English Good understanding of KS3 and KS4 curriculum Strong classroommanagement skills Able to provide reference details to cover the past two years in a similar job Benefits of working for Pearson Whiffin Education: A consultant with 15 years of recruitment experience in secondary schools in Kent A dedicated candidate manager to answer any questions or queries you have Support with your CV and preparation for any trials or interviews A team that knows the value of working locally and wants to put you into the best schools for you Competitive pay rates and a simple payroll system meaning you get paid correctly every week If you have the necessary skills and would like to find out more about this English Teacher job in Sevenoaks, Kent, then please contact Daniel Goodwin on , Whatsapp or email . Is this role not quite right for you? Do you know someone who should apply? Recommend them to us and we will reward you with a referral bonus. Pearson Whiffin Education offer a specialist recruitment service to schools and school based staff across Kent including Margate, Ramsgate, Canterbury, Ashford, Folkestone, Swale, Maidstone, Tonbridge, Tunbridge Wells, Sittingbourne, Faversham, Gillingham, Chatham, Rochester, Strood, Gravesend, Northfleet, Ebbsfleet and Dartford. Pearson Whiffin Education are always looking for new candidates. Please contact us if you are a teacher, tutor, functional skills teacher, vocational specialist educator, cover supervisor, teaching assistant, SEND specialist, SEMH specialist, pastoral support worker, behaviour support worker, premises or school site manager, premises or school site assistant or and education specialist administrator and you are looking for your next job opportunity. Terms apply - for more information contact us today. INDAB JBRP1_UKTJ
Service Centre Supervisor Thame, Oxford About Us Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.You'll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and crucially their patients' outcomes.Established in 2010, Medstrom has grown substantially by being patient focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company's success.We are looking for a dedicated Service Centre Supervisor to join us to help provide high-quality products to customers, from our Thame, Oxfordshire, service location.Through this role, you will directly contribute to providing better outcomes for patients and their caregivers when it matters most, making a real difference to them through your focus and drive. The Benefits - Competitive basic salary of £26,000- Contributory pension scheme- 33 days' annual leave including bank holidays- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme- Salary sacrifice schemes including Cycle to Work- Full induction with great training and support from dedicated team members- Receive a treat on your birthday- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company The Role As a Service Centre Supervisor, you will provide day to day leadership to the service centre and technicians to ensure contractual obligations are fulfilled and the fleet is managed accordingly.Main responsibilities of the role:- Management of the product fleet: tracking daily and updating the availability and status of Medstrom products- Management and organisation of the local service team- Management of the local facility: controlling goods in and out, monitoring the service centre for correct operation, general tidiness, safe working practices and hygiene standards- Production of the KPIs, ensuring issues are highlighted early and a monthly report is produced- Be an active member of the service management team and actively contribute to a culture of continuous improvement- Work to and keep within a budget as directed- Ensure that equipment remains safe to use and that calibration/servicing is performed- Plan ahead to include management of holidays and training to ensure cover is available to meet customer demandHours of work: 37.5 per week Monday to Friday, but could include some weekend work. About You To join us as a Service Centre Supervisor, ideally you will need to have or be willing to develop the following skills:- Technical knowledge and experience of Medstrom product fleet is desirable- Experience of leading/managing teams- Experience within a customer facing environment, with excellent customer service skills- Thorough understating of health and safety principles- Full UK driving licence required- Very good communication skills- Very good IT skills with a sound knowledge of Microsoft OfficeIn addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
May 01, 2024
Full time
Service Centre Supervisor Thame, Oxford About Us Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.You'll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and crucially their patients' outcomes.Established in 2010, Medstrom has grown substantially by being patient focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company's success.We are looking for a dedicated Service Centre Supervisor to join us to help provide high-quality products to customers, from our Thame, Oxfordshire, service location.Through this role, you will directly contribute to providing better outcomes for patients and their caregivers when it matters most, making a real difference to them through your focus and drive. The Benefits - Competitive basic salary of £26,000- Contributory pension scheme- 33 days' annual leave including bank holidays- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme- Salary sacrifice schemes including Cycle to Work- Full induction with great training and support from dedicated team members- Receive a treat on your birthday- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company The Role As a Service Centre Supervisor, you will provide day to day leadership to the service centre and technicians to ensure contractual obligations are fulfilled and the fleet is managed accordingly.Main responsibilities of the role:- Management of the product fleet: tracking daily and updating the availability and status of Medstrom products- Management and organisation of the local service team- Management of the local facility: controlling goods in and out, monitoring the service centre for correct operation, general tidiness, safe working practices and hygiene standards- Production of the KPIs, ensuring issues are highlighted early and a monthly report is produced- Be an active member of the service management team and actively contribute to a culture of continuous improvement- Work to and keep within a budget as directed- Ensure that equipment remains safe to use and that calibration/servicing is performed- Plan ahead to include management of holidays and training to ensure cover is available to meet customer demandHours of work: 37.5 per week Monday to Friday, but could include some weekend work. About You To join us as a Service Centre Supervisor, ideally you will need to have or be willing to develop the following skills:- Technical knowledge and experience of Medstrom product fleet is desirable- Experience of leading/managing teams- Experience within a customer facing environment, with excellent customer service skills- Thorough understating of health and safety principles- Full UK driving licence required- Very good communication skills- Very good IT skills with a sound knowledge of Microsoft OfficeIn addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Quality Support Manager (6 Month Fixed - Term Contract) Service: Covering all London Services Salary: £31,000per annum Hours: 38 Hours PW Do you want to make a positive difference to people's lives, enabling them to gain greater independence and improve their well-being? If the answer is yes, read on! Who are Ambient Support? Ambient Support, a registered UK charity with over 25 years' experience in providing care and support services for older people, people with a mental health needs and people with learning disabilities. The Role of our Quality Support Manager You will be responsible for ensuring services are managed effectively and efficiently according to the specifications of the services and the aims and values of Ambient Support. Ambient Support believes in delivery of high-quality services to the people we support and be active contributors and beneficiaries of all the community has to offer. The role is to enable this belief. Key responsibilities of our Quality Support Manager : Coaching, mentoring, motivating and supporting the staff to deliver the support commissioned. Ensure all the services provide a safe, clean and happy environment for the people supported. Ensure that all staff are implementing the values, ethos and objectives of Ambient Support. Monitor and manage all local safeguarding issues and promote best practice best practice in the protection vulnerable adults. Manage the services within corporate strategies including the implementation of management information system, rostering and audit requirements. Manage the performance of staff, including taking appropriate disciplinary action where necessary. Ensure own continued professional development by assisting in the identification of learning needs and undertake relevant training. Participate in on-call arrangements as required. Involve people we support in all aspects of service delivery and development. This includes working with the involvement and co production team; ensuring all services have an identified involvement champion and are working towards an agreed involvement plan. Health and Safety, risk management and regulatory compliance. Ensure that systems are in place to manage and monitor compliance in all areas in accordance with the organisation's policies, procedures, national and local regulatory bodies. Assess the competencies of Service Leads and staff in the identified geographical area and ensure that each individual is demonstrating the leadership qualities required by Ambient Support. Ensure that regular team meetings take place and that all staff have the opportunity to contribute their ideas. Ensure that all staff are fully communicated with and have the chance to celebrate their success and sharing learning. Monitor all comments and complaints and ensure that appropriate action is taken so that these lead to improvements in the support provide this includes practice observations, giving feedback, competencies, support with Access. Undertake any other responsibilities requested by the line manager as appropriate to the level of responsibility, including service development and project management. Oversight of governance and supporting with quality improvements, auditing and identifying areas of improvement. Skills and attributes of our Quality Support Manager : A Level 5 in Health and Social Care or Management or equivalent is desirable but not essential. Experience of managing high quality care and support services that have achieved full compliance (Good or Outstanding) with CQC Proven supervisory or management experience in Care & Support settings. Experience of supervising, training and mentoring care and support staff. Experience of the recruitment and selection of staff. Experience of motivating and leading a staff team. Experience of undertaking disciplinary investigations and hearing disciplinaries. Ability to work under pressure, prioritise and to work to deadlines. Effective motivational and engagement skill. Effective verbal and written communication skills. IT literacy and use of Microsoft Excel, Teams, Forms Ability to write clear concise report. Able to reflect, critically appraise own performance and use supervision as an effective tool. Be flexible and self-motivated. Excellent personal, organisational and time management skills Becoming part of the Ambient family brings benefits too! Flexible working, enabling work-life balance. National Living Wage paid regardless of age, including under 25s. Training and development 'Refer a Friend' bonus scheme. 'Season Ticket' loan & 'Bike to Work' scheme. Paid holiday with minimum of 28 days holiday, including BH (pro-rata for part time staff) Membership of Health Service Discounts scheme Free access to a comprehensive Employee Assistance Programme Do you want to take your first steps towards a new rewarding career? If the answer is yes, then we'd love to hear from you. We positively welcome diversity of background, ethnicity, skills, talents, and contributions from everyone. We are committed to Safeguarding. An Enhanced DBS clearance is required for this post. References will be obtained for all roles.
May 01, 2024
Full time
Quality Support Manager (6 Month Fixed - Term Contract) Service: Covering all London Services Salary: £31,000per annum Hours: 38 Hours PW Do you want to make a positive difference to people's lives, enabling them to gain greater independence and improve their well-being? If the answer is yes, read on! Who are Ambient Support? Ambient Support, a registered UK charity with over 25 years' experience in providing care and support services for older people, people with a mental health needs and people with learning disabilities. The Role of our Quality Support Manager You will be responsible for ensuring services are managed effectively and efficiently according to the specifications of the services and the aims and values of Ambient Support. Ambient Support believes in delivery of high-quality services to the people we support and be active contributors and beneficiaries of all the community has to offer. The role is to enable this belief. Key responsibilities of our Quality Support Manager : Coaching, mentoring, motivating and supporting the staff to deliver the support commissioned. Ensure all the services provide a safe, clean and happy environment for the people supported. Ensure that all staff are implementing the values, ethos and objectives of Ambient Support. Monitor and manage all local safeguarding issues and promote best practice best practice in the protection vulnerable adults. Manage the services within corporate strategies including the implementation of management information system, rostering and audit requirements. Manage the performance of staff, including taking appropriate disciplinary action where necessary. Ensure own continued professional development by assisting in the identification of learning needs and undertake relevant training. Participate in on-call arrangements as required. Involve people we support in all aspects of service delivery and development. This includes working with the involvement and co production team; ensuring all services have an identified involvement champion and are working towards an agreed involvement plan. Health and Safety, risk management and regulatory compliance. Ensure that systems are in place to manage and monitor compliance in all areas in accordance with the organisation's policies, procedures, national and local regulatory bodies. Assess the competencies of Service Leads and staff in the identified geographical area and ensure that each individual is demonstrating the leadership qualities required by Ambient Support. Ensure that regular team meetings take place and that all staff have the opportunity to contribute their ideas. Ensure that all staff are fully communicated with and have the chance to celebrate their success and sharing learning. Monitor all comments and complaints and ensure that appropriate action is taken so that these lead to improvements in the support provide this includes practice observations, giving feedback, competencies, support with Access. Undertake any other responsibilities requested by the line manager as appropriate to the level of responsibility, including service development and project management. Oversight of governance and supporting with quality improvements, auditing and identifying areas of improvement. Skills and attributes of our Quality Support Manager : A Level 5 in Health and Social Care or Management or equivalent is desirable but not essential. Experience of managing high quality care and support services that have achieved full compliance (Good or Outstanding) with CQC Proven supervisory or management experience in Care & Support settings. Experience of supervising, training and mentoring care and support staff. Experience of the recruitment and selection of staff. Experience of motivating and leading a staff team. Experience of undertaking disciplinary investigations and hearing disciplinaries. Ability to work under pressure, prioritise and to work to deadlines. Effective motivational and engagement skill. Effective verbal and written communication skills. IT literacy and use of Microsoft Excel, Teams, Forms Ability to write clear concise report. Able to reflect, critically appraise own performance and use supervision as an effective tool. Be flexible and self-motivated. Excellent personal, organisational and time management skills Becoming part of the Ambient family brings benefits too! Flexible working, enabling work-life balance. National Living Wage paid regardless of age, including under 25s. Training and development 'Refer a Friend' bonus scheme. 'Season Ticket' loan & 'Bike to Work' scheme. Paid holiday with minimum of 28 days holiday, including BH (pro-rata for part time staff) Membership of Health Service Discounts scheme Free access to a comprehensive Employee Assistance Programme Do you want to take your first steps towards a new rewarding career? If the answer is yes, then we'd love to hear from you. We positively welcome diversity of background, ethnicity, skills, talents, and contributions from everyone. We are committed to Safeguarding. An Enhanced DBS clearance is required for this post. References will be obtained for all roles.
Join our Team as a Care Coordinator. Are you passionate about effective coordination and planning? Join our team of coordinators and play a crucial role in planning our care team's workload. What to expect: You'll be part-time working at our Beccles Branch from 9:00am - 5:00pm, 32 hours per week, with Wednesdays off. Additionally, you will have on-call responsibilities, covering early/evening shifts and weekends on a rotational basis. Rest assured this on-call service is paid in addition to your regular salary. Your responsibilities will include Allocating Care Workers: Assign Care/Support Workers efficiently to customer visits, considering rostering practices, location, required skills, customer preferences and continuity of care. Support the Care Team: Provide guidance and direction to the care team, ensuring adherence to best practices. Support the Field Care Supervisors: Assist supervisors through effective communication, enabling timely risk assessments. First Point of Contact for Referrals: Act as the primary contact for new referrals, ensuring all required information is received. Complaint Handling: Record, Investigate, and respond to complaints within the specified timelines. Paperwork and Administration: ensure all paperwork and administrative tasks are completed accurately and on time. Care Worker Oversight: Oversee care workers to ensure they match customer requirements and address any issues promptly. What we're looking for: Previous experience in coordination, planning or booking is advantageous, but hands-on care experience is also valued. Exceptional customer service: Outstanding communication skills are vital. Team collaboration: Ability to work effectively as part of a team while being proactive in independent work. Administrative proficiency: Excellent administrative and IT skills. What you'll gain: Opportunities for Career Advancement & Growth. Full Coverage of a comprehensive training program. Pension scheme for financial security. Company mobile phone for connectivity. Ongoing support and development opportunities. Join us today! - We welcome applications from experienced Care/Support workers and those seeking leadership roles. Apply now and be part of our compassionate and committed team at Home Support Matters. If you'd prefer to apply via email, please send your CV and any additional relevant information to .uk. Please note, Home Support Matters is not currently offering sponsorship opportunities, and applicants must provide evidence of their Right to Work in the United Kingdom.
May 01, 2024
Full time
Join our Team as a Care Coordinator. Are you passionate about effective coordination and planning? Join our team of coordinators and play a crucial role in planning our care team's workload. What to expect: You'll be part-time working at our Beccles Branch from 9:00am - 5:00pm, 32 hours per week, with Wednesdays off. Additionally, you will have on-call responsibilities, covering early/evening shifts and weekends on a rotational basis. Rest assured this on-call service is paid in addition to your regular salary. Your responsibilities will include Allocating Care Workers: Assign Care/Support Workers efficiently to customer visits, considering rostering practices, location, required skills, customer preferences and continuity of care. Support the Care Team: Provide guidance and direction to the care team, ensuring adherence to best practices. Support the Field Care Supervisors: Assist supervisors through effective communication, enabling timely risk assessments. First Point of Contact for Referrals: Act as the primary contact for new referrals, ensuring all required information is received. Complaint Handling: Record, Investigate, and respond to complaints within the specified timelines. Paperwork and Administration: ensure all paperwork and administrative tasks are completed accurately and on time. Care Worker Oversight: Oversee care workers to ensure they match customer requirements and address any issues promptly. What we're looking for: Previous experience in coordination, planning or booking is advantageous, but hands-on care experience is also valued. Exceptional customer service: Outstanding communication skills are vital. Team collaboration: Ability to work effectively as part of a team while being proactive in independent work. Administrative proficiency: Excellent administrative and IT skills. What you'll gain: Opportunities for Career Advancement & Growth. Full Coverage of a comprehensive training program. Pension scheme for financial security. Company mobile phone for connectivity. Ongoing support and development opportunities. Join us today! - We welcome applications from experienced Care/Support workers and those seeking leadership roles. Apply now and be part of our compassionate and committed team at Home Support Matters. If you'd prefer to apply via email, please send your CV and any additional relevant information to .uk. Please note, Home Support Matters is not currently offering sponsorship opportunities, and applicants must provide evidence of their Right to Work in the United Kingdom.
About the Role: Grade Level (for internal use): 12 About the Role: In-House Corporate Lawyer - OSTTRA The Team: This position is with the Corporate Legal Department based in London, consisting of 3 lawyers, 1 paralegal and 1 legal administrative assistant, and reports directly to the Associate General Counsel, International Corporate. The team covers our legal entities across EMEA and APAC from a subsidiary governance and corporate legal perspective. The Impact: This position provides corporate secretarial and governance support to the joint venture OSTTRA Group Limited - group of companies, comprising 26 legal entities globally, which is jointly owned by CME Group and S&P Global. Included in the group is TriOptima AB, which is regulated by the Swedish Financial Supervisory Authority. Responsibilities: Preparing for and running quarterly board and committee meetings for the regulated entity, including preparation of agenda and board materials and packs, taking minutes. Updating and maintaining statutory books and compliance for OSTTRA's UK subsidiaries, including overseeing Companies House filings and record keeping. Preparing and arranging execution of board and shareholder resolutions for OSTTRA subsidiaries, including to change officers, declare dividends, approve annual accounts, alter share capital, allot shares and amend articles. Running relevant board meetings. Assisting with management of local counsel and corporate service providers overseas to ensure appropriate subsidiary management, corporate and audit compliance and governance of OSTTRA's subsidiaries across EMEA and APAC. Assistance with completion of regulatory filings, arranging execution of documents Liaising with notaries, local counsel and corporate service providers overseas to assist with corporate subsidiary management, including preparing certificates and arranging for documents to be notarized and apostilled, legalized or consularised. Assisting with maintaining internal record keeping systems. What We're Looking For: At least 5years of experience as in-house corporate Lawyer England & Wales Qualified Lawyer - must Excellent company law and company secretarial knowledge, in particular in the areas of running boards and corporate governance and compliance - must. Professionalism and responsiveness required and ability to effectively communicate with people at all organisational levels of the company. Excellent organisational and project management skills needed to manage time well, prioritise effectively and handle multiple deadlines. Ability to react quickly and adjust priorities on short notice. Ability to operate autonomously while being a team player who brings a positive, enthusiastic attitude to the workplace and works collaboratively with other members of the team and with other colleagues. Computer Skills are preferred - Word, Excel, Adobe Acrobat, Outlook, Diligent. Fluent English Readiness to work one day per week from London office What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. - 202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), LGLLGL202.2 - Middle Professional Tier II (EEO Job Group) Job ID: 299825 Posted On: 2024-04-14 Location: London, United Kingdom
May 01, 2024
Full time
About the Role: Grade Level (for internal use): 12 About the Role: In-House Corporate Lawyer - OSTTRA The Team: This position is with the Corporate Legal Department based in London, consisting of 3 lawyers, 1 paralegal and 1 legal administrative assistant, and reports directly to the Associate General Counsel, International Corporate. The team covers our legal entities across EMEA and APAC from a subsidiary governance and corporate legal perspective. The Impact: This position provides corporate secretarial and governance support to the joint venture OSTTRA Group Limited - group of companies, comprising 26 legal entities globally, which is jointly owned by CME Group and S&P Global. Included in the group is TriOptima AB, which is regulated by the Swedish Financial Supervisory Authority. Responsibilities: Preparing for and running quarterly board and committee meetings for the regulated entity, including preparation of agenda and board materials and packs, taking minutes. Updating and maintaining statutory books and compliance for OSTTRA's UK subsidiaries, including overseeing Companies House filings and record keeping. Preparing and arranging execution of board and shareholder resolutions for OSTTRA subsidiaries, including to change officers, declare dividends, approve annual accounts, alter share capital, allot shares and amend articles. Running relevant board meetings. Assisting with management of local counsel and corporate service providers overseas to ensure appropriate subsidiary management, corporate and audit compliance and governance of OSTTRA's subsidiaries across EMEA and APAC. Assistance with completion of regulatory filings, arranging execution of documents Liaising with notaries, local counsel and corporate service providers overseas to assist with corporate subsidiary management, including preparing certificates and arranging for documents to be notarized and apostilled, legalized or consularised. Assisting with maintaining internal record keeping systems. What We're Looking For: At least 5years of experience as in-house corporate Lawyer England & Wales Qualified Lawyer - must Excellent company law and company secretarial knowledge, in particular in the areas of running boards and corporate governance and compliance - must. Professionalism and responsiveness required and ability to effectively communicate with people at all organisational levels of the company. Excellent organisational and project management skills needed to manage time well, prioritise effectively and handle multiple deadlines. Ability to react quickly and adjust priorities on short notice. Ability to operate autonomously while being a team player who brings a positive, enthusiastic attitude to the workplace and works collaboratively with other members of the team and with other colleagues. Computer Skills are preferred - Word, Excel, Adobe Acrobat, Outlook, Diligent. Fluent English Readiness to work one day per week from London office What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. - 202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), LGLLGL202.2 - Middle Professional Tier II (EEO Job Group) Job ID: 299825 Posted On: 2024-04-14 Location: London, United Kingdom
Are you an experienced Clinical or Counselling Psychologist looking to take the next step in your career? If so, join our new service Dunnock Viewin Colchester,a service for acute inpatient for men and women with significant mental illness. This is an opportunity to change lives for the better and help some of the most vulnerable people in society. Reporting directly to the Lead Psychologist, you will be responsible for individual and group interventions, diagnostic and cognitive assessments, MDT working and risk assessments. You will also facilitate staff reflective practice sessions and be requested to design and deliver training. As a Psychologist, you will have experience and knowledge in carrying a service user's caseload, including assessing complex needs and designing and delivering specialist psychological treatments to support their care plans. Your Psychologist career at Dunnock Viewwill be enjoyable and rewarding as you develop specialist skills throughout your time with us. Your professional growth is valued and there are numerous career development opportunities on offer. There is an extensive range of courses designed to help you grow and succeed in your career. It's a career that brings pride and fulfilment, a true representation of what delivering great healthcare should feel like. As a Psychologist you will be: Participating in the assessment of referrals, and to provide initial assessment service users referred to the service. Undertaking high quality direct (assessment & therapeutic) and indirect (consultative, advisory, and evaluative) specialist psychological interventions and making autonomous clinical decisions. Working therapeutically with service users with complex presentations, undertake the assessments using a broad range of structured psychometric and semi structured clinical methods. Formulating and implementing plans of specialist psychological treatment or management of patients' mental health needs based on a multi-factorial psychological understanding and current evidence based best practise. Being professionally and legally responsible and accountable for all aspects of clinical work and care. Maintaining high standards of care in all areas of practice and in accordance the HCPC Code of Conduct,professional guidelinesand Company Policies and Procedures. To be successful in this role, you'll need: Have BPS recognised psychology degrees Be HCPC registered Have Chartered Psychologist status and appropriate post-graduate qualifications Be an approved supervisor within the guidelines of the BPS and relevant division Have understanding of evidence-based psychological practice Have experience of applying psychological knowledge to a clinical Be experienced working with clients with cognitive deficits Have previous experience of conducting research and project working Where you will be working: Dunnock view, Heath Road, Tendring, Clacton On Sea, Essex, CO16 0BX The aim of the service will be to work with individuals in periods of crisis and acute phases of their mental illness in the least restrictive way. The service will be supported by a full Multidisciplinary Team (MDT) consisting of Consultant Psychiatrist, Registered Nurses, Healthcare Workers, Clinical Psychologist, Assistant Psychologist and Occupational Therapy team offering a recovery focused approach. The team will work in collaboration with patients to develop person centred care plans to help with stabilisation and provide a pathway of care back to the community. What you will get: Annual salary of up to £70,000 The equivalent of 33 days annual leave (inc Bank Holidays) - plus your birthday off! Free meals and parking Wellbeing support and activities to help you maintain a great work-life balance. Career development and training to help you achieve your career goals. Pension contribution to secure your future. Life Assurance for added peace of mind. Enhanced Maternity Package so you can truly enjoy this special time. There is also a range of other benefits including retail discounts and special offers, car leasing without a credit check, holiday financing and much more. About your next employer You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person's individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure. JBRP1_UKTJ
May 01, 2024
Full time
Are you an experienced Clinical or Counselling Psychologist looking to take the next step in your career? If so, join our new service Dunnock Viewin Colchester,a service for acute inpatient for men and women with significant mental illness. This is an opportunity to change lives for the better and help some of the most vulnerable people in society. Reporting directly to the Lead Psychologist, you will be responsible for individual and group interventions, diagnostic and cognitive assessments, MDT working and risk assessments. You will also facilitate staff reflective practice sessions and be requested to design and deliver training. As a Psychologist, you will have experience and knowledge in carrying a service user's caseload, including assessing complex needs and designing and delivering specialist psychological treatments to support their care plans. Your Psychologist career at Dunnock Viewwill be enjoyable and rewarding as you develop specialist skills throughout your time with us. Your professional growth is valued and there are numerous career development opportunities on offer. There is an extensive range of courses designed to help you grow and succeed in your career. It's a career that brings pride and fulfilment, a true representation of what delivering great healthcare should feel like. As a Psychologist you will be: Participating in the assessment of referrals, and to provide initial assessment service users referred to the service. Undertaking high quality direct (assessment & therapeutic) and indirect (consultative, advisory, and evaluative) specialist psychological interventions and making autonomous clinical decisions. Working therapeutically with service users with complex presentations, undertake the assessments using a broad range of structured psychometric and semi structured clinical methods. Formulating and implementing plans of specialist psychological treatment or management of patients' mental health needs based on a multi-factorial psychological understanding and current evidence based best practise. Being professionally and legally responsible and accountable for all aspects of clinical work and care. Maintaining high standards of care in all areas of practice and in accordance the HCPC Code of Conduct,professional guidelinesand Company Policies and Procedures. To be successful in this role, you'll need: Have BPS recognised psychology degrees Be HCPC registered Have Chartered Psychologist status and appropriate post-graduate qualifications Be an approved supervisor within the guidelines of the BPS and relevant division Have understanding of evidence-based psychological practice Have experience of applying psychological knowledge to a clinical Be experienced working with clients with cognitive deficits Have previous experience of conducting research and project working Where you will be working: Dunnock view, Heath Road, Tendring, Clacton On Sea, Essex, CO16 0BX The aim of the service will be to work with individuals in periods of crisis and acute phases of their mental illness in the least restrictive way. The service will be supported by a full Multidisciplinary Team (MDT) consisting of Consultant Psychiatrist, Registered Nurses, Healthcare Workers, Clinical Psychologist, Assistant Psychologist and Occupational Therapy team offering a recovery focused approach. The team will work in collaboration with patients to develop person centred care plans to help with stabilisation and provide a pathway of care back to the community. What you will get: Annual salary of up to £70,000 The equivalent of 33 days annual leave (inc Bank Holidays) - plus your birthday off! Free meals and parking Wellbeing support and activities to help you maintain a great work-life balance. Career development and training to help you achieve your career goals. Pension contribution to secure your future. Life Assurance for added peace of mind. Enhanced Maternity Package so you can truly enjoy this special time. There is also a range of other benefits including retail discounts and special offers, car leasing without a credit check, holiday financing and much more. About your next employer You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person's individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure. JBRP1_UKTJ
Job Title: Contact Centre Manager Hours: Full time - Monday to Friday Type: Fixed term for 12 months covering Maternity Location: Southwark, SE1 Salary : £50,000 Per annum Our client are looking for a Contact centre manager t o manage all aspect of the Contact Centre's daily operation and service delivery covering maternity for 12 months managing a team of up to 25 people, you will be pivotal in the overall performance and success of the Customer Experience team You will: Ensure enquiries from all access channels -calls, email, web portal chatbot and social media are handled and responded to in a timely manner, and in line with our corporate objectives Be maintaining wait time within the proposed target, delighting customers by offering a first-class service, adhering to Wandles' service offer Be working with team leaders monitoring calls to assess and improve the quality of staff performance Develop contact centre academy to centre of excellence. Be managing poor performance Develop a culture of resolutions at the first point of contact including complaints handling Be tracking user feedback, key performance indices and other statistics Prepare reports and where appropriate making presentations as required Be working across the organisation to reduce avoidable contact, collaboratively resolving customers enquiries by taking ownership Be taking responsibility and championing use of all systems including the CRM system (Dynamics) for the frontline and wider organisation Be communicating service goals so that contact centre staff understand their role Role modelling values and create a positive working culture Be setting and meeting performance targets and carrying out periodic 121 and appraisals Be recruiting and maintaining staffing level to the agreed establishment Be responsible for training and development of staff, ensuring well rounded knowledge of all frontline service Be working closely with all stakeholders including IT, telephony service provider, Mears, K&T and other contractors in ensuring operation readiness What you will need to have: Proven supervisory experience in the call centre industry, preferably within Social Housing Proven mentoring, coaching, motivating skills and staff upskilling Proven experience in introducing a continuous improvement culture, customer satisfaction, putting the customer at the heart of what we do Excellent communication skills - oral and written skills, people management, innovation, and problem-solving skills Strong organisational, planning, and analytical skills Excellent knowledge of MS Office, especially 'Excel' and ILM in Management Good knowledge of the contact centre, processes, and industry trends If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on or send an E-Mail to
May 01, 2024
Full time
Job Title: Contact Centre Manager Hours: Full time - Monday to Friday Type: Fixed term for 12 months covering Maternity Location: Southwark, SE1 Salary : £50,000 Per annum Our client are looking for a Contact centre manager t o manage all aspect of the Contact Centre's daily operation and service delivery covering maternity for 12 months managing a team of up to 25 people, you will be pivotal in the overall performance and success of the Customer Experience team You will: Ensure enquiries from all access channels -calls, email, web portal chatbot and social media are handled and responded to in a timely manner, and in line with our corporate objectives Be maintaining wait time within the proposed target, delighting customers by offering a first-class service, adhering to Wandles' service offer Be working with team leaders monitoring calls to assess and improve the quality of staff performance Develop contact centre academy to centre of excellence. Be managing poor performance Develop a culture of resolutions at the first point of contact including complaints handling Be tracking user feedback, key performance indices and other statistics Prepare reports and where appropriate making presentations as required Be working across the organisation to reduce avoidable contact, collaboratively resolving customers enquiries by taking ownership Be taking responsibility and championing use of all systems including the CRM system (Dynamics) for the frontline and wider organisation Be communicating service goals so that contact centre staff understand their role Role modelling values and create a positive working culture Be setting and meeting performance targets and carrying out periodic 121 and appraisals Be recruiting and maintaining staffing level to the agreed establishment Be responsible for training and development of staff, ensuring well rounded knowledge of all frontline service Be working closely with all stakeholders including IT, telephony service provider, Mears, K&T and other contractors in ensuring operation readiness What you will need to have: Proven supervisory experience in the call centre industry, preferably within Social Housing Proven mentoring, coaching, motivating skills and staff upskilling Proven experience in introducing a continuous improvement culture, customer satisfaction, putting the customer at the heart of what we do Excellent communication skills - oral and written skills, people management, innovation, and problem-solving skills Strong organisational, planning, and analytical skills Excellent knowledge of MS Office, especially 'Excel' and ILM in Management Good knowledge of the contact centre, processes, and industry trends If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on or send an E-Mail to
Join Our Team as a Cover Supervisor! Location: Milton Keynes, United Kingdom Salary: £90 - £100 per day Start Date: Immediate Are you looking to kickstart your career in education? GSL Education is on the lookout for passionate Cover Supervisors to join our client schools in Milton Keynes, UK. This is an exciting opportunity for Teaching Assistants or individuals considering a career in education to gain valuable hands-on experience in the classroom before taking the plunge into a New Academic year role. As a Cover Supervisor, you'll be at the forefront of shaping young minds by: Supervising classes across various subjects when teachers are absent Ensuring pupils complete assigned work and fostering a positive and safe learning environment Collaborating with staff to gather necessary resources and providing valuable feedback on student attendance, engagement, and progress We're looking for candidates who: Hold an NVQ Level 3 Teaching Assistant qualification or higher, or be a Graduate with a keen interest in education Ideally, have knowledge of safeguarding and child protection policies, but don't worry, training can be provided Demonstrate a willingness to undergo additional training and courses for ongoing professional development Possess empathy and exceptional communication skills for effective interaction with young learners Are proactive, adaptable, and thrive in diverse and dynamic environments Join Our Team Today: If you're ready to make a difference in the lives of students and embark on an exciting journey in education, we want to hear from you! Don't miss out on this fantastic opportunity to gain invaluable experience and grow professionally. GSL Education is committed to safeguarding and promoting the welfare of children. All candidates must have a valid enhanced Disclosure and Barring Service (DBS) check. Full assistance will be provided. To apply, please contact Daanish Shah at GSL Education Watford via (url removed) and submit your up-to-date CV. Feel free to continue via the application link and await a reponse
May 01, 2024
Contractor
Join Our Team as a Cover Supervisor! Location: Milton Keynes, United Kingdom Salary: £90 - £100 per day Start Date: Immediate Are you looking to kickstart your career in education? GSL Education is on the lookout for passionate Cover Supervisors to join our client schools in Milton Keynes, UK. This is an exciting opportunity for Teaching Assistants or individuals considering a career in education to gain valuable hands-on experience in the classroom before taking the plunge into a New Academic year role. As a Cover Supervisor, you'll be at the forefront of shaping young minds by: Supervising classes across various subjects when teachers are absent Ensuring pupils complete assigned work and fostering a positive and safe learning environment Collaborating with staff to gather necessary resources and providing valuable feedback on student attendance, engagement, and progress We're looking for candidates who: Hold an NVQ Level 3 Teaching Assistant qualification or higher, or be a Graduate with a keen interest in education Ideally, have knowledge of safeguarding and child protection policies, but don't worry, training can be provided Demonstrate a willingness to undergo additional training and courses for ongoing professional development Possess empathy and exceptional communication skills for effective interaction with young learners Are proactive, adaptable, and thrive in diverse and dynamic environments Join Our Team Today: If you're ready to make a difference in the lives of students and embark on an exciting journey in education, we want to hear from you! Don't miss out on this fantastic opportunity to gain invaluable experience and grow professionally. GSL Education is committed to safeguarding and promoting the welfare of children. All candidates must have a valid enhanced Disclosure and Barring Service (DBS) check. Full assistance will be provided. To apply, please contact Daanish Shah at GSL Education Watford via (url removed) and submit your up-to-date CV. Feel free to continue via the application link and await a reponse
Staffroom Education are looking for Cover Supervisors to work in secondary schools across Swansea . We have both day-to-day and full-time roles on offer, meaning that you can work as often as suits you. We welcome applications from Overseas Trained Teachers as well as individuals with a TEFL background. Role Requirements: Some recent experience working with children, for example volunteering, coaching, mentoring, tutoring, working in a school, or something similar We also welcome applicants with childcare/education specific qualifications that have experience of working with children Cover Supervisor Responsibilities: Managing each class assigned to you in the absence of the subject teacher Setting pupils up with the pre-arranged lesson content Ensuring that pupils are staying on task Taking the class register, noting any absences Communicating efficiently with both pupils and teachers Following lesson plans, and understanding classroom timetables and break time rotas Complying with school policies and procedures relating to child protection, health and safety, confidentiality, and data protection, reporting any issues to the appropriate member of staff What are the perks of working with us? Earn £100 per day Weekly pay Choose which days and hours you want to work Great classroom experience with no teaching qualifications necessary Access to free training If you are interested, please apply today!
May 01, 2024
Full time
Staffroom Education are looking for Cover Supervisors to work in secondary schools across Swansea . We have both day-to-day and full-time roles on offer, meaning that you can work as often as suits you. We welcome applications from Overseas Trained Teachers as well as individuals with a TEFL background. Role Requirements: Some recent experience working with children, for example volunteering, coaching, mentoring, tutoring, working in a school, or something similar We also welcome applicants with childcare/education specific qualifications that have experience of working with children Cover Supervisor Responsibilities: Managing each class assigned to you in the absence of the subject teacher Setting pupils up with the pre-arranged lesson content Ensuring that pupils are staying on task Taking the class register, noting any absences Communicating efficiently with both pupils and teachers Following lesson plans, and understanding classroom timetables and break time rotas Complying with school policies and procedures relating to child protection, health and safety, confidentiality, and data protection, reporting any issues to the appropriate member of staff What are the perks of working with us? Earn £100 per day Weekly pay Choose which days and hours you want to work Great classroom experience with no teaching qualifications necessary Access to free training If you are interested, please apply today!
Professional Carers
South Queensferry, West Lothian
Start Date - Immediate We are seeking dynamic, motivated and flexible individuals to join our team as a Care Coordinator. You will need to be calm under pressure, an excellent team player and have the ability to prioritise your workload effectively. As a Care Co-ordinator, you will play an integral part in managing the daily coordination of our operations. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure. Overseen by the branch manager, you will be responsible for planning and co-ordinating care staff schedules on a weekly basis. You will also be responsible for liaising with clients, their families and other professionals to ensure that the care needs of our clients are being met, as well as accepting new packages of care. It takes a special kind of person to work for Professional Carers - and we only select and recruit the best. Summary of Main Duties and Responsibilities include: To be accountable for the effective coordination of scheduled hours and carer rosters. To identify and match the most suitable carers for each package of care producing weekly rosters in a timely manner. To plan ahead to cover holidays, training and planned absence. To be responsible daily for reallocating any care tasks that staff cannot meet due to sickness or other emergencies and working closely with your supervisors / seniors to inform them of changes. Organise, plan and schedule training courses and shadowing for new recruits. Completing out of hours on call duties. Conduct ad hoc care calls in emergencies. Conduct supervisions and appraisals of team members. What we expect from the individual: An experienced Care Coordinator with an excellent telephone manner and good communication, interpersonal and influencing skills. You will need to be customer focused and must be able to multi task and work well under tight deadlines and pressure. For this role, we are looking for individuals who have worked in a similar role for at least 6-12 months. Ideally the holder of relevant SVQ qualifications relating to the Health and Social Care Sector. Essential Criteria: 6 Months experience of working as a care coordinator or scheduler within a home care setting. Experience of care work in a Domiciliary or Residential setting. Flexibility due to the need to cover Out of Hours on-call. Further information: Salary range £24,277.50 - £27,750 (inclusive of on call allowances OTE £2,400 + payment of any call outs whilst on call paid at normal hourly rate + mileage 40 pence per mile. You will be based in our South Queensferry office. Core hours will be 9am to 5pm, Monday to Friday. The Recruitment Process: The recruitment and selection process will involve completion of an application form and completion of a first and/or second interview which may be done via video interview . Successful candidate will be required to hold or apply for an Enhanced PVG Certificate. The company however will support for funding with this. Please note on application if you do not hear from us within 2 weeks your application has not been shortlisted to the next stage. If successful, you will be sent a message via indeed informing you of the next steps. For an informal chat about the role, you can also contact our branch managers India Livingstone / Denise Williams on . Job Type: Full-time Pay: £24,277.50-£27,750.00 per year Benefits: Company pension Employee discount On-site parking Referral programme Experience: providing care: 1 year (preferred) Care Coordinator: 1 year (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person Expected start date: 04/01/2022
May 01, 2024
Full time
Start Date - Immediate We are seeking dynamic, motivated and flexible individuals to join our team as a Care Coordinator. You will need to be calm under pressure, an excellent team player and have the ability to prioritise your workload effectively. As a Care Co-ordinator, you will play an integral part in managing the daily coordination of our operations. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure. Overseen by the branch manager, you will be responsible for planning and co-ordinating care staff schedules on a weekly basis. You will also be responsible for liaising with clients, their families and other professionals to ensure that the care needs of our clients are being met, as well as accepting new packages of care. It takes a special kind of person to work for Professional Carers - and we only select and recruit the best. Summary of Main Duties and Responsibilities include: To be accountable for the effective coordination of scheduled hours and carer rosters. To identify and match the most suitable carers for each package of care producing weekly rosters in a timely manner. To plan ahead to cover holidays, training and planned absence. To be responsible daily for reallocating any care tasks that staff cannot meet due to sickness or other emergencies and working closely with your supervisors / seniors to inform them of changes. Organise, plan and schedule training courses and shadowing for new recruits. Completing out of hours on call duties. Conduct ad hoc care calls in emergencies. Conduct supervisions and appraisals of team members. What we expect from the individual: An experienced Care Coordinator with an excellent telephone manner and good communication, interpersonal and influencing skills. You will need to be customer focused and must be able to multi task and work well under tight deadlines and pressure. For this role, we are looking for individuals who have worked in a similar role for at least 6-12 months. Ideally the holder of relevant SVQ qualifications relating to the Health and Social Care Sector. Essential Criteria: 6 Months experience of working as a care coordinator or scheduler within a home care setting. Experience of care work in a Domiciliary or Residential setting. Flexibility due to the need to cover Out of Hours on-call. Further information: Salary range £24,277.50 - £27,750 (inclusive of on call allowances OTE £2,400 + payment of any call outs whilst on call paid at normal hourly rate + mileage 40 pence per mile. You will be based in our South Queensferry office. Core hours will be 9am to 5pm, Monday to Friday. The Recruitment Process: The recruitment and selection process will involve completion of an application form and completion of a first and/or second interview which may be done via video interview . Successful candidate will be required to hold or apply for an Enhanced PVG Certificate. The company however will support for funding with this. Please note on application if you do not hear from us within 2 weeks your application has not been shortlisted to the next stage. If successful, you will be sent a message via indeed informing you of the next steps. For an informal chat about the role, you can also contact our branch managers India Livingstone / Denise Williams on . Job Type: Full-time Pay: £24,277.50-£27,750.00 per year Benefits: Company pension Employee discount On-site parking Referral programme Experience: providing care: 1 year (preferred) Care Coordinator: 1 year (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person Expected start date: 04/01/2022
Repairs Coordinator North London 18ph Repairs and Maintenance North London - Hybrid after 2 weeks training Monday - Friday ( 08:00 - 16:00 or 09:00 - 17:00) Looking for someone to start immediately Key Tasks / Activities / Responsibilities: Deploying emergencies to the correct operative - ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances - Supervisors to be made aware when emergencies are passed to OOH Dealing with resident queries, organising appointments with Trades people to carry out the jobs in a cost effective and organised manner Managing overdue orders ensuring completed on time Reporting operative issues to the area supervisor Ensuring that operatives are using and updating their PDAs correctly Ensuring jobs raised in the interface are booked in within target Arranging appointments for residents Dealing with queries from residents, changing appointments Printing and emailing all non PDA operatives works at the end of the working day Back up to all other planners, covering any absences Working in line with schedulers daily duties provided by line manager Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Key Knowledge Customer Service focused Excellent Communication skills Ability to identify problems Ability to identify customers needs Willing to go the extra mile to deal with a difficult situation Ability to prioritise issues Ability to meet tight deadlines Ability to work under pressure Attention to detail Team player
May 01, 2024
Seasonal
Repairs Coordinator North London 18ph Repairs and Maintenance North London - Hybrid after 2 weeks training Monday - Friday ( 08:00 - 16:00 or 09:00 - 17:00) Looking for someone to start immediately Key Tasks / Activities / Responsibilities: Deploying emergencies to the correct operative - ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances - Supervisors to be made aware when emergencies are passed to OOH Dealing with resident queries, organising appointments with Trades people to carry out the jobs in a cost effective and organised manner Managing overdue orders ensuring completed on time Reporting operative issues to the area supervisor Ensuring that operatives are using and updating their PDAs correctly Ensuring jobs raised in the interface are booked in within target Arranging appointments for residents Dealing with queries from residents, changing appointments Printing and emailing all non PDA operatives works at the end of the working day Back up to all other planners, covering any absences Working in line with schedulers daily duties provided by line manager Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Key Knowledge Customer Service focused Excellent Communication skills Ability to identify problems Ability to identify customers needs Willing to go the extra mile to deal with a difficult situation Ability to prioritise issues Ability to meet tight deadlines Ability to work under pressure Attention to detail Team player
Join Our Team as a Cover Supervisor! Location: Slough Salary: £90 - £100 per day Start Date: Immediate Are you looking to kickstart your career in education? GSL Education is on the lookout for passionate Cover Supervisors to join our client schools in Berkshire, Slough. This is an exciting opportunity for Teaching Assistants or individuals considering a career in education to gain valuable hands-on experience in the classroom before taking the plunge into a New Academic year role. As a Cover Supervisor, you'll be at the forefront of shaping young minds by: Supervising classes across various subjects when teachers are absent Ensuring pupils complete assigned work and fostering a positive and safe learning environment Collaborating with staff to gather necessary resources and providing valuable feedback on student attendance, engagement, and progress We're looking for candidates who: Hold an NVQ Level 3 Teaching Assistant qualification or higher, or be a Graduate with a keen interest in education Ideally, have knowledge of safeguarding and child protection policies, but don't worry, training can be provided Demonstrate a willingness to undergo additional training and courses for ongoing professional development Possess empathy and exceptional communication skills for effective interaction with young learners Are proactive, adaptable, and thrive in diverse and dynamic environments Join Our Team Today: If you're ready to make a difference in the lives of students and embark on an exciting journey in education, we want to hear from you! Don't miss out on this fantastic opportunity to gain invaluable experience and grow professionally. GSL Education is committed to safeguarding and promoting the welfare of children. All candidates must have a valid enhanced Disclosure and Barring Service (DBS) check. Full assistance will be provided. To apply, please contact Daanish Shah at GSL Education Watford via (url removed) and submit your up-to-date CV. Feel free to continue via the application link and await a reponse
May 01, 2024
Contractor
Join Our Team as a Cover Supervisor! Location: Slough Salary: £90 - £100 per day Start Date: Immediate Are you looking to kickstart your career in education? GSL Education is on the lookout for passionate Cover Supervisors to join our client schools in Berkshire, Slough. This is an exciting opportunity for Teaching Assistants or individuals considering a career in education to gain valuable hands-on experience in the classroom before taking the plunge into a New Academic year role. As a Cover Supervisor, you'll be at the forefront of shaping young minds by: Supervising classes across various subjects when teachers are absent Ensuring pupils complete assigned work and fostering a positive and safe learning environment Collaborating with staff to gather necessary resources and providing valuable feedback on student attendance, engagement, and progress We're looking for candidates who: Hold an NVQ Level 3 Teaching Assistant qualification or higher, or be a Graduate with a keen interest in education Ideally, have knowledge of safeguarding and child protection policies, but don't worry, training can be provided Demonstrate a willingness to undergo additional training and courses for ongoing professional development Possess empathy and exceptional communication skills for effective interaction with young learners Are proactive, adaptable, and thrive in diverse and dynamic environments Join Our Team Today: If you're ready to make a difference in the lives of students and embark on an exciting journey in education, we want to hear from you! Don't miss out on this fantastic opportunity to gain invaluable experience and grow professionally. GSL Education is committed to safeguarding and promoting the welfare of children. All candidates must have a valid enhanced Disclosure and Barring Service (DBS) check. Full assistance will be provided. To apply, please contact Daanish Shah at GSL Education Watford via (url removed) and submit your up-to-date CV. Feel free to continue via the application link and await a reponse
Due to their continued growth, R13 are supporting a specialist supplier in the recruitment of a Contracts Supervisor/Estimator to join their central Norwich based team. You will be responsible for the management and coordination of contracts, ensuring compliance with regulations and specifications. This is a full time, permanent position working 37.5 hours, Monday to Friday. The offered salary for this opportunity is £30,000 - £35,000 depending on experience. The benefits 25 days annual leave + bank holidays / company pension contributions / life assurance cover / colleague assistance portal. The day to day Responding to and managing customer inquiries, ensuring their needs are met with cost-effective solutions. Generating estimates, maintaining compliance with relevant certifications and regulations. Sourcing updated cost and technical data from suppliers and internal systems. Analysing and creating schedules and elevations for client review and preparing documentation for manufacturing. Serving as a technical support liaison, maintaining organised files, and reporting issues to the senior management. You will have/be You will ideally hold DipGai qualification, including a strong understanding in architectural ironmongery and scheduling. Understanding of architectural drawings would be advantageous (door elevations, door schedules and floor plans). Proficient in mathematics, computer literacy (especially MS Office). Exceptional verbal and written communication skills. Well organised, good time management skills, adaptable to pressure, and strong attention to detail. How to apply To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Senior Managing Recruitment Partner at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
May 01, 2024
Full time
Due to their continued growth, R13 are supporting a specialist supplier in the recruitment of a Contracts Supervisor/Estimator to join their central Norwich based team. You will be responsible for the management and coordination of contracts, ensuring compliance with regulations and specifications. This is a full time, permanent position working 37.5 hours, Monday to Friday. The offered salary for this opportunity is £30,000 - £35,000 depending on experience. The benefits 25 days annual leave + bank holidays / company pension contributions / life assurance cover / colleague assistance portal. The day to day Responding to and managing customer inquiries, ensuring their needs are met with cost-effective solutions. Generating estimates, maintaining compliance with relevant certifications and regulations. Sourcing updated cost and technical data from suppliers and internal systems. Analysing and creating schedules and elevations for client review and preparing documentation for manufacturing. Serving as a technical support liaison, maintaining organised files, and reporting issues to the senior management. You will have/be You will ideally hold DipGai qualification, including a strong understanding in architectural ironmongery and scheduling. Understanding of architectural drawings would be advantageous (door elevations, door schedules and floor plans). Proficient in mathematics, computer literacy (especially MS Office). Exceptional verbal and written communication skills. Well organised, good time management skills, adaptable to pressure, and strong attention to detail. How to apply To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Senior Managing Recruitment Partner at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.