Role: Key Accounts Co-ordinator Industry: Manufacturing Location: Basingstoke Hampshire Office Angels have teamed up with a forward thinking, dynamic client who are in the manufacturing industry, are looking to recruit a Key Accounts Co-ordinator This role is a busy role and you will based in the office 3 days a week and from home 2 days a week. You will join an established team of individuals who are hardworking, have excellent communication skills as well as enjoying developing within this company and sector. The Customer Services department is seeking to recruit a Key Accounts Coordinator. The successful candidate will report directly to the Key Accounts Manager. They will take full ownership of all aspects of managing their designated Key Accounts including resolving all queries, scheduling and attending regular meetings with the customers, and providing monthly business reports. This is a varied and challenging position which will involve: Understanding Key Account customers' requirements Developing and improving the EDI relationship Scheduling and attending meetings Producing minutes and controlling the action points from the meetings Monitor the dispatch performance of orders assisting in warehouse workload management Actively involved in the change management process; raising and testing change management forms as required The ideal candidate will have the following skills, knowledge and experience: Recent experience of face to face-to-face Key accounts management is desirable Excellent written and verbal communication skills Excellent working knowledge of Microsoft Office Excel (preferably 2010) A thorough understanding of Customer Services Processes would be an advantage A flexible and willing attitude Demonstrate attention to detail Used to dealing with SLAs and tight deadlines with changing customer demands This is an exciting role that requires strong interpersonal skills, initiative, and the ability to work with limited supervision, plus the flexibility to cope with a varied workload. Knowledge of the complexities of the publishing distribution market would be an advantage. The position will be 35 hours per week and hours of work will vary between 08.30 am-5.30 pm Monday to Friday. Benefits: Career progression Pension scheme Health scheme Strong training programme Next steps Apply today with your up to date CV, our client is able to interview ASAP for a quick turnaround - so don't miss out Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 01, 2024
Full time
Role: Key Accounts Co-ordinator Industry: Manufacturing Location: Basingstoke Hampshire Office Angels have teamed up with a forward thinking, dynamic client who are in the manufacturing industry, are looking to recruit a Key Accounts Co-ordinator This role is a busy role and you will based in the office 3 days a week and from home 2 days a week. You will join an established team of individuals who are hardworking, have excellent communication skills as well as enjoying developing within this company and sector. The Customer Services department is seeking to recruit a Key Accounts Coordinator. The successful candidate will report directly to the Key Accounts Manager. They will take full ownership of all aspects of managing their designated Key Accounts including resolving all queries, scheduling and attending regular meetings with the customers, and providing monthly business reports. This is a varied and challenging position which will involve: Understanding Key Account customers' requirements Developing and improving the EDI relationship Scheduling and attending meetings Producing minutes and controlling the action points from the meetings Monitor the dispatch performance of orders assisting in warehouse workload management Actively involved in the change management process; raising and testing change management forms as required The ideal candidate will have the following skills, knowledge and experience: Recent experience of face to face-to-face Key accounts management is desirable Excellent written and verbal communication skills Excellent working knowledge of Microsoft Office Excel (preferably 2010) A thorough understanding of Customer Services Processes would be an advantage A flexible and willing attitude Demonstrate attention to detail Used to dealing with SLAs and tight deadlines with changing customer demands This is an exciting role that requires strong interpersonal skills, initiative, and the ability to work with limited supervision, plus the flexibility to cope with a varied workload. Knowledge of the complexities of the publishing distribution market would be an advantage. The position will be 35 hours per week and hours of work will vary between 08.30 am-5.30 pm Monday to Friday. Benefits: Career progression Pension scheme Health scheme Strong training programme Next steps Apply today with your up to date CV, our client is able to interview ASAP for a quick turnaround - so don't miss out Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
To perform accurate and timely employee administration and transaction processes using systems (unit 4) where appropriate, to agreed standards and targets. The role holder will create, maintain and process documentation, records and data to agreed procedures and standards. The role holder will receive and resolve straightforward queries from employees/managers or schools/external customers, as referred by 1st Line; and assist the team to develop and maintain appropriate systems and processes. The role holder will adopt a customer centric approach to ensure smooth HR processes, and that customer needs are addressed. Key Outputs: Management of personnel files, ensuring efficient processing and review of files. Document management: including filing, posting and archiving responsibilities in accordance with agreed timelines and procedures Responding and actioning employee administration and transaction processes. Managing customer expectations, providing an end to end courteous customer experience. Provide timely and accurate responses to inquiries related to employee data, policies, and processes to customers. Ensure accuracy and integrity of HR data entered into systems Supporting all elements and aspects of the end to end recuitment process. Within the HR function, the overriding standard is one of excellent customer service. The role holder will liaise with internal and external customers and 1st line support colleagues, working under direct and detailed instructions, under close supervision of senior member of the team with no requirement for forward planning. There is a high volume of transactions in fast paced deadline driven environment, requiring the role holder to take accountability for positive customer experiences. The council is operating as an agile organisation and so will working flexibly between home and the office in line with business demands. The main office for the service is based in Dakota House, Weybridge but there may be occasional travel required to Council and customer sites (e.g. schools) Familiar with one or more of the specific processes used in the relevant discipline. Ability to apply relevant health and safety, equality and diversity, and other County/Service policies and procedures. Competent in a range of IT tools. Ability to work with others to achieve objectives and improve customer service. Good written and oral communication skills with the ability to build sound relationships with customers. Good administrative /organisational and analytical skills. Ability to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Previous relevant work experience. Experience of maintaining business processes and systems. Ability to guide and support less experienced or more junior colleagues (for some roles Attention to detail, with a strong understanding of the importance of accuracy in transactional areas Ability to work to tight deadlines, and follow procedures Ability to apply quality standards to all tasks undertaken Working / willingness to work towards CIPD / CPP qualification or equivalent Previous experience in HR transactions or a similar role is desirable. Knowledge of relevant employment laws and regulations related to HR transactions. Considerable experience working in a customer facing environment Experience, technical skills, and proficiency using HR software systems is desireable Ability to demonstrate the following SCC People First Values: Positive Outlook; Excellent customer and public service; Be accountable; Collaborate and co-operate; Respect each other; Learn, develop and achieve potential Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
May 01, 2024
Full time
To perform accurate and timely employee administration and transaction processes using systems (unit 4) where appropriate, to agreed standards and targets. The role holder will create, maintain and process documentation, records and data to agreed procedures and standards. The role holder will receive and resolve straightforward queries from employees/managers or schools/external customers, as referred by 1st Line; and assist the team to develop and maintain appropriate systems and processes. The role holder will adopt a customer centric approach to ensure smooth HR processes, and that customer needs are addressed. Key Outputs: Management of personnel files, ensuring efficient processing and review of files. Document management: including filing, posting and archiving responsibilities in accordance with agreed timelines and procedures Responding and actioning employee administration and transaction processes. Managing customer expectations, providing an end to end courteous customer experience. Provide timely and accurate responses to inquiries related to employee data, policies, and processes to customers. Ensure accuracy and integrity of HR data entered into systems Supporting all elements and aspects of the end to end recuitment process. Within the HR function, the overriding standard is one of excellent customer service. The role holder will liaise with internal and external customers and 1st line support colleagues, working under direct and detailed instructions, under close supervision of senior member of the team with no requirement for forward planning. There is a high volume of transactions in fast paced deadline driven environment, requiring the role holder to take accountability for positive customer experiences. The council is operating as an agile organisation and so will working flexibly between home and the office in line with business demands. The main office for the service is based in Dakota House, Weybridge but there may be occasional travel required to Council and customer sites (e.g. schools) Familiar with one or more of the specific processes used in the relevant discipline. Ability to apply relevant health and safety, equality and diversity, and other County/Service policies and procedures. Competent in a range of IT tools. Ability to work with others to achieve objectives and improve customer service. Good written and oral communication skills with the ability to build sound relationships with customers. Good administrative /organisational and analytical skills. Ability to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Previous relevant work experience. Experience of maintaining business processes and systems. Ability to guide and support less experienced or more junior colleagues (for some roles Attention to detail, with a strong understanding of the importance of accuracy in transactional areas Ability to work to tight deadlines, and follow procedures Ability to apply quality standards to all tasks undertaken Working / willingness to work towards CIPD / CPP qualification or equivalent Previous experience in HR transactions or a similar role is desirable. Knowledge of relevant employment laws and regulations related to HR transactions. Considerable experience working in a customer facing environment Experience, technical skills, and proficiency using HR software systems is desireable Ability to demonstrate the following SCC People First Values: Positive Outlook; Excellent customer and public service; Be accountable; Collaborate and co-operate; Respect each other; Learn, develop and achieve potential Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Are you an experienced Administrator with a strong financial background looking to excel in a challenging and more rewarding position where you can truly make a difference?Administrators at Barchester are a vital part of each homes management team, providing the General Manager with the support they require to ensure the running of a high quality and commercially successful home. Our Administrators are relied upon to ensure income and outgoings are timely, effective, and accurately recorded, so strong commercial acumen is key to this position. You will provide HR advice to your General Manager as well as home-based staff, and supervise junior members of the administration teamHere at Barchester, we work with an open, honest, supportive approach, where quality of care is at the heart of everything we do. As sector leading healthcare experts, we are proud to have the highest quality ratings across our 224 homes and hospitals across the UK. Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. NEED TO HAVE Good level of numeracy skillsStrong commercial acumenExperience within credit control, invoice chasing, purchase/sales ledgers, payroll, management accountsAdministration experience Proficient user of Microsoft- specifically Word, Excel and OutlookAAT/NVQ Level 2 in Administration would be beneficial NEED TO DO Support the General Manager to provide accurate financial information to central accounts teamCheck Management Accounts are correct, understand implicationsEnsure aged debt is collected and managed appropriately, encouraging timely payment of client accountsPromote a warm and welcoming environment for residents, families, and Barchester staffEnsure rotas are complete Complete employment checks and payroll for home-based staffDemonstrate a positive and professional attitude both over the telephone and in personSupervise and support the homes administration teamManage safe contents REWARDS AND BENEFITS Unlimited access to our generous refer a friend scheme, earning up to 500 per referralAccess to a wide range of retail and leisure discounts at big brands and supermarketsFree access to medical specialists, who are available for a second opinion if you need it to make a decision with confidenceConfidential and free access to counselling and legal servicesTax code review service, where we will check that you are on the right code and paying the right level of taxOption to join our monthly staff lottery alongside thousands of colleagues across the UK Terms & conditions apply If you would like to use your finance and administrative skills in an organisation that truly values your contribution whilst providing exceptional quality care, Barchester is the place to be. 4400
May 01, 2024
Full time
Are you an experienced Administrator with a strong financial background looking to excel in a challenging and more rewarding position where you can truly make a difference?Administrators at Barchester are a vital part of each homes management team, providing the General Manager with the support they require to ensure the running of a high quality and commercially successful home. Our Administrators are relied upon to ensure income and outgoings are timely, effective, and accurately recorded, so strong commercial acumen is key to this position. You will provide HR advice to your General Manager as well as home-based staff, and supervise junior members of the administration teamHere at Barchester, we work with an open, honest, supportive approach, where quality of care is at the heart of everything we do. As sector leading healthcare experts, we are proud to have the highest quality ratings across our 224 homes and hospitals across the UK. Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. NEED TO HAVE Good level of numeracy skillsStrong commercial acumenExperience within credit control, invoice chasing, purchase/sales ledgers, payroll, management accountsAdministration experience Proficient user of Microsoft- specifically Word, Excel and OutlookAAT/NVQ Level 2 in Administration would be beneficial NEED TO DO Support the General Manager to provide accurate financial information to central accounts teamCheck Management Accounts are correct, understand implicationsEnsure aged debt is collected and managed appropriately, encouraging timely payment of client accountsPromote a warm and welcoming environment for residents, families, and Barchester staffEnsure rotas are complete Complete employment checks and payroll for home-based staffDemonstrate a positive and professional attitude both over the telephone and in personSupervise and support the homes administration teamManage safe contents REWARDS AND BENEFITS Unlimited access to our generous refer a friend scheme, earning up to 500 per referralAccess to a wide range of retail and leisure discounts at big brands and supermarketsFree access to medical specialists, who are available for a second opinion if you need it to make a decision with confidenceConfidential and free access to counselling and legal servicesTax code review service, where we will check that you are on the right code and paying the right level of taxOption to join our monthly staff lottery alongside thousands of colleagues across the UK Terms & conditions apply If you would like to use your finance and administrative skills in an organisation that truly values your contribution whilst providing exceptional quality care, Barchester is the place to be. 4400
Location - Bolton. Salary - upto 30k Our client provides a wide range of support services within the digital display sector across the UK. They currently employ around 20 people and have been established 20 years. Due to their continued expansion they are seeking an operations administrator to work from their head office based in Bolton. They carry out installations, on site maintenance (warranty, non warranty, reactive and scheduled), event support and display manufacturing. Role Reporting to the Project Manager, you will be responsible for: Data entry and processing on bespoke software platforms. Providing daily support to the project team as directed by management. Managing project documentation and contracts Various administrative duties surrounding projects Handling project budget and using time management skills to help the team stay on track Mandatory requirements, skills and experience: Excellent IT skills and computer literacy. Experienced in the use of Word and Excel (PC) or Pages and Numbers (Mac). Effective communicator with a confident telephone manner. Ability to learn new processes and systems. Flexibility and adaptability towards changing priorities and client demands. Positive approach to challenging situations. Able to and comfortable with working within a small team. Strong organisational and time management skills. Worked within a role that requires attention to detail and data accuracy. Excellent numeracy. Hold a current UK driving Licence. Desirable (but not essential) requirements, skills and experience: Background in customer service or support. Experience in a technical or IT administrative role. Worked for an employer that carries out installation or maintenance activities. Some knowledge of Health and Safety documentation such as RAMS. If you are interested apply now!
May 01, 2024
Full time
Location - Bolton. Salary - upto 30k Our client provides a wide range of support services within the digital display sector across the UK. They currently employ around 20 people and have been established 20 years. Due to their continued expansion they are seeking an operations administrator to work from their head office based in Bolton. They carry out installations, on site maintenance (warranty, non warranty, reactive and scheduled), event support and display manufacturing. Role Reporting to the Project Manager, you will be responsible for: Data entry and processing on bespoke software platforms. Providing daily support to the project team as directed by management. Managing project documentation and contracts Various administrative duties surrounding projects Handling project budget and using time management skills to help the team stay on track Mandatory requirements, skills and experience: Excellent IT skills and computer literacy. Experienced in the use of Word and Excel (PC) or Pages and Numbers (Mac). Effective communicator with a confident telephone manner. Ability to learn new processes and systems. Flexibility and adaptability towards changing priorities and client demands. Positive approach to challenging situations. Able to and comfortable with working within a small team. Strong organisational and time management skills. Worked within a role that requires attention to detail and data accuracy. Excellent numeracy. Hold a current UK driving Licence. Desirable (but not essential) requirements, skills and experience: Background in customer service or support. Experience in a technical or IT administrative role. Worked for an employer that carries out installation or maintenance activities. Some knowledge of Health and Safety documentation such as RAMS. If you are interested apply now!
Vistry Group PLC
Newcastle Upon Tyne, Tyne And Wear
Role overview ID: Entity: Vistry Region: Vistry North East Department: Admin & Support Contract Type: Permanent - Full Time Job Location: Newcastle Upon Tyne & Site Visits (North-East) Date Posted: 15.04.2024 We have a great opportunity for a Build Secretary to join our team within Vistry North East, at our office in Newcastle Upon Tyne. As our Build Secretary you will provide secretarial and administrative support to ensure the smooth running of the build department and the developments. Working as the Build Secretary you will help provide support to our sites undertaking a large range of duties including completing weekly time sheets and passing them to the Payroll department within agreed timescales and collating daily labour figures for all sites. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Educated to GCSE standard or equivalent in Maths and English Experience of working in an office environment Good knowledge of Microsoft Word, Excel, PowerPoint and Outlook Excellent numeric and literacy skills Able to work with a high degree of accuracy Excellent organizational skills Ability to communicate with colleagues of varying seniority Be able to work well as part of a team and able to use own initiative when required Professional, with a positive outlook Able to prioritise workload to meet deadlines Willingness to learn and develop skills and knowledge Desirable Health & Safety knowledge Site Experience More about the Build Secretary role Contract Reviews - Collation of reports, attendance of meeting & tracking actions. Support the build teams in preparing all site start up packs & documentation. Assist in any administration tasks relating to Safety, Health, Environmental & Quality. Attend the monthly SHE Meeting Minutes & responsibility for actions and tracking outcomes Maintain the Business Continuity plans for all sites Working with Operations Manager(s) to ensure weekly COINS Build updates are current. Logging of build cases onto internal Keys systems Monthly BU SHE Reporting. Viewpoint & Administration support for site teams. 4Build App. administrator & point of contact (Wider support from Group) Monthly performance data to be collated and circulated by site and overall (SHE scores, NHBC R.I. Scores, HBF Survey Scores) Daily, weekly site attendance statistics to be collated and circulated so that we are always on top of expectations against turnover, and identify and advice of any themes, activity reductions asap. The administration and booking of all training requirements for the site teams. Monitoring of site teams training requirements. Provide Monthly Training reports to BU board & identify areas of improvement. Assisting with answering the door / receiving parcels. Answering telephone calls. Meeting & greeting visitors - signing in - giving out visitor's badge. Charity Champion - to inform site managers on our developments. Send and receive post and distribute as required. Provide cover for Office Managers annual leave / sickness. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
May 01, 2024
Full time
Role overview ID: Entity: Vistry Region: Vistry North East Department: Admin & Support Contract Type: Permanent - Full Time Job Location: Newcastle Upon Tyne & Site Visits (North-East) Date Posted: 15.04.2024 We have a great opportunity for a Build Secretary to join our team within Vistry North East, at our office in Newcastle Upon Tyne. As our Build Secretary you will provide secretarial and administrative support to ensure the smooth running of the build department and the developments. Working as the Build Secretary you will help provide support to our sites undertaking a large range of duties including completing weekly time sheets and passing them to the Payroll department within agreed timescales and collating daily labour figures for all sites. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Educated to GCSE standard or equivalent in Maths and English Experience of working in an office environment Good knowledge of Microsoft Word, Excel, PowerPoint and Outlook Excellent numeric and literacy skills Able to work with a high degree of accuracy Excellent organizational skills Ability to communicate with colleagues of varying seniority Be able to work well as part of a team and able to use own initiative when required Professional, with a positive outlook Able to prioritise workload to meet deadlines Willingness to learn and develop skills and knowledge Desirable Health & Safety knowledge Site Experience More about the Build Secretary role Contract Reviews - Collation of reports, attendance of meeting & tracking actions. Support the build teams in preparing all site start up packs & documentation. Assist in any administration tasks relating to Safety, Health, Environmental & Quality. Attend the monthly SHE Meeting Minutes & responsibility for actions and tracking outcomes Maintain the Business Continuity plans for all sites Working with Operations Manager(s) to ensure weekly COINS Build updates are current. Logging of build cases onto internal Keys systems Monthly BU SHE Reporting. Viewpoint & Administration support for site teams. 4Build App. administrator & point of contact (Wider support from Group) Monthly performance data to be collated and circulated by site and overall (SHE scores, NHBC R.I. Scores, HBF Survey Scores) Daily, weekly site attendance statistics to be collated and circulated so that we are always on top of expectations against turnover, and identify and advice of any themes, activity reductions asap. The administration and booking of all training requirements for the site teams. Monitoring of site teams training requirements. Provide Monthly Training reports to BU board & identify areas of improvement. Assisting with answering the door / receiving parcels. Answering telephone calls. Meeting & greeting visitors - signing in - giving out visitor's badge. Charity Champion - to inform site managers on our developments. Send and receive post and distribute as required. Provide cover for Office Managers annual leave / sickness. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role: We are seeking a Cyber Security Manager to join the busy and dynamic Infrastructure Team. You will be joining at an interesting time in the new group where you will be afforded the opportunity to make your mark on design, delivery, and transformation of infrastructure technologies. You will collaborate with Architecture, Service Delivery and Service Desk Teams, as well as the wider Technology Department to effectively deliver the full lifecycle of infrastructure architecture services, projects, and initiatives. What you'll need to succeed: 10+ Years? experience working in a Senior Infrastructure Engineer focused role. 5+ Years? experience in a Security focus role in a Medium/Large organisation. Certified in CISSM, CISSP. CEH (Desirable) CCNA or equivalent certified. Expired certifications are acceptable. Microsoft Server Experience particularly with SCCM and Intune. Experience in using Tenable Vulnerability Management System. Experience with Coding / Scripting at a basic level. Strong knowledge of Information Security and related processes. Experience in getting previous places of work to a recognised industry standard for Security. Experience of ITIL environments and processes, preferably using ServiceNow To meet our commitment to providing safe, high quality services to our customers we will complete a Basic background check with the Disclosure and Barring service, once an offer of employment is made. As standard you will be added to the DBS updating service. The cost of a DBS will be paid for by the organisation. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
May 01, 2024
Full time
About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role: We are seeking a Cyber Security Manager to join the busy and dynamic Infrastructure Team. You will be joining at an interesting time in the new group where you will be afforded the opportunity to make your mark on design, delivery, and transformation of infrastructure technologies. You will collaborate with Architecture, Service Delivery and Service Desk Teams, as well as the wider Technology Department to effectively deliver the full lifecycle of infrastructure architecture services, projects, and initiatives. What you'll need to succeed: 10+ Years? experience working in a Senior Infrastructure Engineer focused role. 5+ Years? experience in a Security focus role in a Medium/Large organisation. Certified in CISSM, CISSP. CEH (Desirable) CCNA or equivalent certified. Expired certifications are acceptable. Microsoft Server Experience particularly with SCCM and Intune. Experience in using Tenable Vulnerability Management System. Experience with Coding / Scripting at a basic level. Strong knowledge of Information Security and related processes. Experience in getting previous places of work to a recognised industry standard for Security. Experience of ITIL environments and processes, preferably using ServiceNow To meet our commitment to providing safe, high quality services to our customers we will complete a Basic background check with the Disclosure and Barring service, once an offer of employment is made. As standard you will be added to the DBS updating service. The cost of a DBS will be paid for by the organisation. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
My client is responsible for crime prevention and law enforcement across the London boroughs. They seek an Administrator to start an ongoing temp booking asap! To be considered you will need to demonstrate a strong understanding of Excel. Key responsibilities Maintain covert and specialist fleet within Fleet Services' specialist workshop by providing efficient administrative support to the Service Reception and Parts departments Maximise fleet availability by managing vehicle bookings into the workshop, taking calls from customers and finding appropriate appointment times to suit. Support the Service Reception Manager to maintain the delivery of an effective and efficient service Assist in reducing vehicle downtime, maximising fleet availability and providing support to operational police officers Provide assistance with the daily operation of our reception office and stores function dealing with queries, receiving and issues replacement parts and providing excellent customer service, to both internal and external customers Assist with the delivery of the roadside assistance programme, receiving calls to our Breakdown line from customers and organising the most suitable assistance defective operational vehicles, and monitoring contractor response times Raise invoices and purchase orders as directed and process to ensure prompt payment for services Creating job cards to ensure that vehicle defects are effectively transferred to the technicians for diagnosis and repair Report building and workshop equipment faults to ensure repairs to sensitive and essential equipment takes place in a timely manner Carry out a range of data entry functions on both Fleet systems and Excel spreadsheets to ensure the provision of accurate daily reports as directed Assist with completion of weekly management information, providing updates on a range of workshop functions Working closely with colleagues in the parts department to assist with the receiving and returning of vehicle parts as required Take responsibility for Personal Development and keep up to date with relevant standards and legislation Knowledge Good understanding of Microsoft Office products and specifically, a good working knowledge of MS Office Excel and Outlook Skills Effective communication and interpersonal skills, with the ability to communicate and engage with staff and officers at all levels. Work effectively alone or as part of a team. Analyse and reviewing data. Excellent computer skills in MS Office, particularly MS Excel. Excellent interpersonal skills and a calm disposition when under pressure. High degree of data input accuracy. Prioritisation of workload according to conflicting demand. Good telephone manner Immediate start Location - Belvedere Kent Ongoing temp booking £17.90 PAYE per hour
May 01, 2024
Full time
My client is responsible for crime prevention and law enforcement across the London boroughs. They seek an Administrator to start an ongoing temp booking asap! To be considered you will need to demonstrate a strong understanding of Excel. Key responsibilities Maintain covert and specialist fleet within Fleet Services' specialist workshop by providing efficient administrative support to the Service Reception and Parts departments Maximise fleet availability by managing vehicle bookings into the workshop, taking calls from customers and finding appropriate appointment times to suit. Support the Service Reception Manager to maintain the delivery of an effective and efficient service Assist in reducing vehicle downtime, maximising fleet availability and providing support to operational police officers Provide assistance with the daily operation of our reception office and stores function dealing with queries, receiving and issues replacement parts and providing excellent customer service, to both internal and external customers Assist with the delivery of the roadside assistance programme, receiving calls to our Breakdown line from customers and organising the most suitable assistance defective operational vehicles, and monitoring contractor response times Raise invoices and purchase orders as directed and process to ensure prompt payment for services Creating job cards to ensure that vehicle defects are effectively transferred to the technicians for diagnosis and repair Report building and workshop equipment faults to ensure repairs to sensitive and essential equipment takes place in a timely manner Carry out a range of data entry functions on both Fleet systems and Excel spreadsheets to ensure the provision of accurate daily reports as directed Assist with completion of weekly management information, providing updates on a range of workshop functions Working closely with colleagues in the parts department to assist with the receiving and returning of vehicle parts as required Take responsibility for Personal Development and keep up to date with relevant standards and legislation Knowledge Good understanding of Microsoft Office products and specifically, a good working knowledge of MS Office Excel and Outlook Skills Effective communication and interpersonal skills, with the ability to communicate and engage with staff and officers at all levels. Work effectively alone or as part of a team. Analyse and reviewing data. Excellent computer skills in MS Office, particularly MS Excel. Excellent interpersonal skills and a calm disposition when under pressure. High degree of data input accuracy. Prioritisation of workload according to conflicting demand. Good telephone manner Immediate start Location - Belvedere Kent Ongoing temp booking £17.90 PAYE per hour
Would you like to join a Managed Service Business that is growing, investing in its people and constantly pushing the boundaries of technology and innovation? We've already grown our team by 37.5%, this year and launched two brand new products, developed an offering for a brand new sector, became a recognised tier 2 ISP, and built a class-leading cloud platform from scratch that outperforms the current best of breed! We've achieved a lot, but need outstanding people to help us do more. Quadris are looking for a highly organised individual to join us as an Operations Support Administrator based in Stockport on a full-time, permanent basis. In return, you will receive a competitive salary of circa £25,000 per annum depending on experience. The Operations Support Administrator role: The key purpose of the job is to provide administration support to several of our core business operations through effective coordination, planning, and administration. This includes but is not limited to the resource scheduling of our technical teams, creation of quotations for our customers, sales order and purchase order processing, and the co-ordination and administration of our property and facilities. It is a varied role that requires a highly organised individual who understands the importance of planning, process, working to deadlines and quality standards. As our Operations Support Administrator, some of your responsibilities will include: ?Regular communication across all business areas to ensure efficient administration processes that support effective operational service delivery, and to our company standards Processing new sales opportunities for the Account Managers in our CRM system, including creation of quotations, and sending these to the customers once approved Sales order processing, and purchase order processing for customer orders into our professional services automation (PSA) system Responsibility for ensuring client agreements are correctly entered into our PSA system ready for go-live delivery of critical IT managed services Scheduling of all renewals and technology maintenance tasks in line with client agreements Using data driven reporting to monitor client licence usage against agreement numbers, and trigger pricing reviews with internal account managers where appropriate Scheduling resource across our teams, to include shift rotas, on-call rotas, maintenance work, site visits, training sessions and leave Supporting scheduling across all department areas including working collaboratively with our HR & People Development, Projects, and Alerts & Maintenance Teams Liaising with 3rd party suppliers, monitoring our services agreements with them, and the scheduling of their services in line with our internal audit schedule Responsibility for our asset management administration for both Quadris and customer assets Administering a goods in/out process of equipment deliveries from receipt of goods, through to entry into our asset management system (may involve visits off-site) Maintaining all documentation and processes in line with our company quality standards Organisation of the dispatch and delivery of goods to Quadris and on to our customer sites as appropriate In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Management Team Skills and Qualifications you'll need to become our Operations Support Administrator: Passionate about service standards Strong experience in planning and organising your time, and that of others and in a positive manner Proven ability to effectively multi-task Relationship building skills -excellent ability to work well and flexibly within a team structure Excellent written and verbal communication skills - Maths & English to minimum grade C/5 Ability to work on own initiative to a high level of accuracy and attention to detail, and to meet deadlines Customer Care - Capable of delivering results, and meeting customer expectations through effective planning and administration Ability to contribute ideas and suggestions for improvements in order to achieve more effective working practises Well presented, professional appearance and attitude with a positive and professional approach Excellent time keeping skills Discretion in dealing with confidential information Good IT Skills, with proficiency in Microsoft 365 Products, particularly Excel We take care of our people by offering: 25 days paid leave + Bank Holidays (rising with length of service) Contributory Pension Scheme, tiered contributions rising to 7% with length of service Death-in-Service Benefit x4 annual salary (after 3-month qualifying period) Company sick pay (after qualifying period) Free independent financial wellbeing advice when you join us Tailored personal development plans and career journey planning Fully/Partially Funded training Subject to agreement with your Line Manager/Business Needs Free parking Environment that focuses on your wellbeing Free vitamins to keep you fit and healthy, Free refreshments, Free fruit We would love to hear from you, so please click 'apply' now to become our Operations Support Administrator!
May 01, 2024
Full time
Would you like to join a Managed Service Business that is growing, investing in its people and constantly pushing the boundaries of technology and innovation? We've already grown our team by 37.5%, this year and launched two brand new products, developed an offering for a brand new sector, became a recognised tier 2 ISP, and built a class-leading cloud platform from scratch that outperforms the current best of breed! We've achieved a lot, but need outstanding people to help us do more. Quadris are looking for a highly organised individual to join us as an Operations Support Administrator based in Stockport on a full-time, permanent basis. In return, you will receive a competitive salary of circa £25,000 per annum depending on experience. The Operations Support Administrator role: The key purpose of the job is to provide administration support to several of our core business operations through effective coordination, planning, and administration. This includes but is not limited to the resource scheduling of our technical teams, creation of quotations for our customers, sales order and purchase order processing, and the co-ordination and administration of our property and facilities. It is a varied role that requires a highly organised individual who understands the importance of planning, process, working to deadlines and quality standards. As our Operations Support Administrator, some of your responsibilities will include: ?Regular communication across all business areas to ensure efficient administration processes that support effective operational service delivery, and to our company standards Processing new sales opportunities for the Account Managers in our CRM system, including creation of quotations, and sending these to the customers once approved Sales order processing, and purchase order processing for customer orders into our professional services automation (PSA) system Responsibility for ensuring client agreements are correctly entered into our PSA system ready for go-live delivery of critical IT managed services Scheduling of all renewals and technology maintenance tasks in line with client agreements Using data driven reporting to monitor client licence usage against agreement numbers, and trigger pricing reviews with internal account managers where appropriate Scheduling resource across our teams, to include shift rotas, on-call rotas, maintenance work, site visits, training sessions and leave Supporting scheduling across all department areas including working collaboratively with our HR & People Development, Projects, and Alerts & Maintenance Teams Liaising with 3rd party suppliers, monitoring our services agreements with them, and the scheduling of their services in line with our internal audit schedule Responsibility for our asset management administration for both Quadris and customer assets Administering a goods in/out process of equipment deliveries from receipt of goods, through to entry into our asset management system (may involve visits off-site) Maintaining all documentation and processes in line with our company quality standards Organisation of the dispatch and delivery of goods to Quadris and on to our customer sites as appropriate In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Management Team Skills and Qualifications you'll need to become our Operations Support Administrator: Passionate about service standards Strong experience in planning and organising your time, and that of others and in a positive manner Proven ability to effectively multi-task Relationship building skills -excellent ability to work well and flexibly within a team structure Excellent written and verbal communication skills - Maths & English to minimum grade C/5 Ability to work on own initiative to a high level of accuracy and attention to detail, and to meet deadlines Customer Care - Capable of delivering results, and meeting customer expectations through effective planning and administration Ability to contribute ideas and suggestions for improvements in order to achieve more effective working practises Well presented, professional appearance and attitude with a positive and professional approach Excellent time keeping skills Discretion in dealing with confidential information Good IT Skills, with proficiency in Microsoft 365 Products, particularly Excel We take care of our people by offering: 25 days paid leave + Bank Holidays (rising with length of service) Contributory Pension Scheme, tiered contributions rising to 7% with length of service Death-in-Service Benefit x4 annual salary (after 3-month qualifying period) Company sick pay (after qualifying period) Free independent financial wellbeing advice when you join us Tailored personal development plans and career journey planning Fully/Partially Funded training Subject to agreement with your Line Manager/Business Needs Free parking Environment that focuses on your wellbeing Free vitamins to keep you fit and healthy, Free refreshments, Free fruit We would love to hear from you, so please click 'apply' now to become our Operations Support Administrator!
The largest provider of Financial Education and Well-being support within the public sector are seeking to recruit a Corporate Account Executive to join their busy team in the city centre of Bristol. Owned by a multi-award winning national Wealth Management Company with a fantastic reputation for providing high quality education, advice and guidance to both the private and public sector. They are leaders in their field, achieving record results every year and are growing the business for continued future success. The Corporate Account Executives work closely with the Corporate Account Managers to maintain and develop a portfolio of public sector clients. They take responsibility for implementing and managing the logistics of scheduling seminars in the Financial Coaches diary. A key element of the role is updating and maintaining information stored in internal systems, in conjunction with providing excellent customer service to clients; ensuring a smooth and efficient delivery of their financial education programs. They will also respond and process delegate queries, whilst maintaining excellent customer service. This is a pivotal role in spporting a range of clients within a fast-growing and forward thinking business. Key Responsibilities: Collaborate with the Corporate Account Managers to deliver agreed client seminar targets with a large portfolio of public sector clients Develop your product knowledge and engage with clients in a meaningful way to increase product adoption and business growth Accurately record client information for pre and post seminar service. Proactively review the data to ensure the systems contain correct and relevant information Collaborate with internal and external stakeholders ensuring communications, timescales, objectives and requirements are achieved Manage multiple inboxes concurrently responding to internal and external queries within agreed timescales Process and prepare large volumes of seminar feedback data daily Key Skills and Experience: Proven track record of excellent customer service skills as well as the ability to maintain and enhance positive relationships Ability to work on own initiative and multi-task, coupled with a flexible attitude Passionate and personable, with experience of relationship building and account management Highly organised, with an ability to confidently analyse data and make effective decisions to help drive business growth Self-motivated and able to motivate others with a focus on delivering results Excellent time management skills working to tight deadlines and the ability to manage/prioritise workload Superb communication skills, with experience of working towards and achieving targets Thorough approach to work and excellent attention to detail Intermediate knowledge of Microsoft Office e.g. Excel, PowerPoint, Outlook, Word, Teams We want to hear from you even if you don't meet all of the Key Skills. If you think you have transferable skills and are eager to take on new challenges please don't hesitate to get in touch. Experience working in Financial Services is not required as training will be regularly provided. Location: Bristol city centre Job Title: Corporate Account Executive Salary: Competitive, with a discretionary performance bonus Contract: Full time, permanent role Benefits: Pension, 25 days holiday + bank holidays, death in service, PMI and much more
May 01, 2024
Full time
The largest provider of Financial Education and Well-being support within the public sector are seeking to recruit a Corporate Account Executive to join their busy team in the city centre of Bristol. Owned by a multi-award winning national Wealth Management Company with a fantastic reputation for providing high quality education, advice and guidance to both the private and public sector. They are leaders in their field, achieving record results every year and are growing the business for continued future success. The Corporate Account Executives work closely with the Corporate Account Managers to maintain and develop a portfolio of public sector clients. They take responsibility for implementing and managing the logistics of scheduling seminars in the Financial Coaches diary. A key element of the role is updating and maintaining information stored in internal systems, in conjunction with providing excellent customer service to clients; ensuring a smooth and efficient delivery of their financial education programs. They will also respond and process delegate queries, whilst maintaining excellent customer service. This is a pivotal role in spporting a range of clients within a fast-growing and forward thinking business. Key Responsibilities: Collaborate with the Corporate Account Managers to deliver agreed client seminar targets with a large portfolio of public sector clients Develop your product knowledge and engage with clients in a meaningful way to increase product adoption and business growth Accurately record client information for pre and post seminar service. Proactively review the data to ensure the systems contain correct and relevant information Collaborate with internal and external stakeholders ensuring communications, timescales, objectives and requirements are achieved Manage multiple inboxes concurrently responding to internal and external queries within agreed timescales Process and prepare large volumes of seminar feedback data daily Key Skills and Experience: Proven track record of excellent customer service skills as well as the ability to maintain and enhance positive relationships Ability to work on own initiative and multi-task, coupled with a flexible attitude Passionate and personable, with experience of relationship building and account management Highly organised, with an ability to confidently analyse data and make effective decisions to help drive business growth Self-motivated and able to motivate others with a focus on delivering results Excellent time management skills working to tight deadlines and the ability to manage/prioritise workload Superb communication skills, with experience of working towards and achieving targets Thorough approach to work and excellent attention to detail Intermediate knowledge of Microsoft Office e.g. Excel, PowerPoint, Outlook, Word, Teams We want to hear from you even if you don't meet all of the Key Skills. If you think you have transferable skills and are eager to take on new challenges please don't hesitate to get in touch. Experience working in Financial Services is not required as training will be regularly provided. Location: Bristol city centre Job Title: Corporate Account Executive Salary: Competitive, with a discretionary performance bonus Contract: Full time, permanent role Benefits: Pension, 25 days holiday + bank holidays, death in service, PMI and much more
Client Services Administrator Contract Type: Fixed-Term Contract (12 Months) Salary: £18,000 - £20,000 Job Type: Full-time (37.5 hours per week, 9:00 am - 5:30 pm, Monday to Friday with an hour lunch break) We are looking for a dedicated Client Services Administrator to join our team. Reporting to the Admin Manager, you will provide essential administrative support to our firm, ensuring a high-quality service is delivered to the business. Training will be provided to help you excel in this role. Day to day of the role: Provide reception cover and support, ensuring a welcoming environment for clients. Answer telephones promptly and courteously. Greet clients and arrange refreshments for client/board meetings. Maintain the cleanliness and tidiness of meeting rooms and reception area. Sort and distribute incoming post and manage franking of outgoing post. Arrange couriers for document delivery. Generate and send letters, client milestone gifts, and welcome packs. Raise invoices and assist with general administration tasks such as scanning and printing. Support facilities management and send out accounts packs. Handle confirmation statement billing/filing and assist with onboarding processes including 64-8s, clearance requests, and AML checks. Required Skills & Qualifications: Strong organisational and multitasking skills. Excellent communication and interpersonal skills. Ability to work efficiently both independently and as part of a team. Proficiency in standard office software and equipment. Attention to detail and a commitment to maintaining high standards of office presentation. Previous experience in an administrative role is desirable but not essential. Benefits: Competitive salary within the range of £18,000 - £20,000. Yearly bonus 25 days annual leave + 8 days bank holiday Casual dress Health care plan Monthly team lunch & quarterly team socials Full training provided to support your development. To apply for the Client Services Administrator position, please submit your CV today!
May 01, 2024
Full time
Client Services Administrator Contract Type: Fixed-Term Contract (12 Months) Salary: £18,000 - £20,000 Job Type: Full-time (37.5 hours per week, 9:00 am - 5:30 pm, Monday to Friday with an hour lunch break) We are looking for a dedicated Client Services Administrator to join our team. Reporting to the Admin Manager, you will provide essential administrative support to our firm, ensuring a high-quality service is delivered to the business. Training will be provided to help you excel in this role. Day to day of the role: Provide reception cover and support, ensuring a welcoming environment for clients. Answer telephones promptly and courteously. Greet clients and arrange refreshments for client/board meetings. Maintain the cleanliness and tidiness of meeting rooms and reception area. Sort and distribute incoming post and manage franking of outgoing post. Arrange couriers for document delivery. Generate and send letters, client milestone gifts, and welcome packs. Raise invoices and assist with general administration tasks such as scanning and printing. Support facilities management and send out accounts packs. Handle confirmation statement billing/filing and assist with onboarding processes including 64-8s, clearance requests, and AML checks. Required Skills & Qualifications: Strong organisational and multitasking skills. Excellent communication and interpersonal skills. Ability to work efficiently both independently and as part of a team. Proficiency in standard office software and equipment. Attention to detail and a commitment to maintaining high standards of office presentation. Previous experience in an administrative role is desirable but not essential. Benefits: Competitive salary within the range of £18,000 - £20,000. Yearly bonus 25 days annual leave + 8 days bank holiday Casual dress Health care plan Monthly team lunch & quarterly team socials Full training provided to support your development. To apply for the Client Services Administrator position, please submit your CV today!
Senior Procurement Manager (IT Systems) - Remote Working Day Rate £400 About the Company Our client is an award-winning organisation who operate a large portfolio of hospitality and leisure sites within the UK. They are currently evaluating their integrated HR IT system and require senior Procurement professional on a 3 month basis to evaluate their options of further developing the existing system or to go with a completely new system. The role can be based anywhere but occasional travel will be required to the North of England. Senior Procurement Manager (IT Systems) The Rewards This is a 3 month fixed term contract that pays a day rate of up to £400 Senior Procurement Manager (IT Systems) Requirements Senior level experience of managing complex Request for Quotations (RFQ), Request for Proposals (RFP) and Bill of Requirements with detailed specifications within an IT framework Educated to Degree level A relevant Procurement qualification (alternatively suitable experience will also be considered) Excellent oral and written communication skills Ability to interact with stakeholders at all levels High levels of numeracy Conversant with relevant Procurement IT software Substantial project management, outsourcing and vendor management experience Senior Procurement Manager (IT Systems) Responsibilities Prepare detailed documentation including Requests for Proposals (RFP), Request for Quotations (RFQ), Bill of Requirements with detailed specifications Identify the priority areas for contracting needs Carry out market analysis and collect relevant documentation from potential suppliers Analyse proposals/bids against the specifications and RFP/RFQs including, technical evaluations, cost analysis and other terms and conditions Lead procurement for this project and be the focal point for all related supplier agreements. This includes obtaining quotes, developing, getting approval and finalizing bid analysis and Purchase Orders/Contract, this also includes timely and collaborative communication with all stakeholders Set up Framework and Prequalified Supplier Agreements Ensure that project sourcing/procurement plans are in place and regularly updated Review issued Purchase Orders and Contracts for acquisition of services. Negotiate contractual terms and conditions with the vendors Support and set up relevant vendor agreements Review purchase orders before processing payments Regular follow-ups with vendors for timely delivery of the projects in accordance with the contract terms and conditions As this is a fixed three month contract, ensure a complete handover is in place relating to all aspects of the RFP/RFQ process, contracts, scheme of work and project frameworks About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to (url removed)/privacy-policy
May 01, 2024
Contractor
Senior Procurement Manager (IT Systems) - Remote Working Day Rate £400 About the Company Our client is an award-winning organisation who operate a large portfolio of hospitality and leisure sites within the UK. They are currently evaluating their integrated HR IT system and require senior Procurement professional on a 3 month basis to evaluate their options of further developing the existing system or to go with a completely new system. The role can be based anywhere but occasional travel will be required to the North of England. Senior Procurement Manager (IT Systems) The Rewards This is a 3 month fixed term contract that pays a day rate of up to £400 Senior Procurement Manager (IT Systems) Requirements Senior level experience of managing complex Request for Quotations (RFQ), Request for Proposals (RFP) and Bill of Requirements with detailed specifications within an IT framework Educated to Degree level A relevant Procurement qualification (alternatively suitable experience will also be considered) Excellent oral and written communication skills Ability to interact with stakeholders at all levels High levels of numeracy Conversant with relevant Procurement IT software Substantial project management, outsourcing and vendor management experience Senior Procurement Manager (IT Systems) Responsibilities Prepare detailed documentation including Requests for Proposals (RFP), Request for Quotations (RFQ), Bill of Requirements with detailed specifications Identify the priority areas for contracting needs Carry out market analysis and collect relevant documentation from potential suppliers Analyse proposals/bids against the specifications and RFP/RFQs including, technical evaluations, cost analysis and other terms and conditions Lead procurement for this project and be the focal point for all related supplier agreements. This includes obtaining quotes, developing, getting approval and finalizing bid analysis and Purchase Orders/Contract, this also includes timely and collaborative communication with all stakeholders Set up Framework and Prequalified Supplier Agreements Ensure that project sourcing/procurement plans are in place and regularly updated Review issued Purchase Orders and Contracts for acquisition of services. Negotiate contractual terms and conditions with the vendors Support and set up relevant vendor agreements Review purchase orders before processing payments Regular follow-ups with vendors for timely delivery of the projects in accordance with the contract terms and conditions As this is a fixed three month contract, ensure a complete handover is in place relating to all aspects of the RFP/RFQ process, contracts, scheme of work and project frameworks About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to (url removed)/privacy-policy
Client Services Administrator Contract Type: Fixed-Term Contract (12 Months) Salary: £18,000 - £20,000 Job Type: Full-time (37.5 hours per week, 9:00 am - 5:30 pm, Monday to Friday with an hour lunch break) We are looking for a dedicated Client Services Administrator to join our team. Reporting to the Admin Manager, you will provide essential administrative support to our firm, ensuring a high-quality service is delivered to the business. Training will be provided to help you excel in this role. Day to day of the role: Provide reception cover and support, ensuring a welcoming environment for clients. Answer telephones promptly and courteously. Greet clients and arrange refreshments for client/board meetings. Maintain the cleanliness and tidiness of meeting rooms and reception area. Sort and distribute incoming post and manage franking of outgoing post. Arrange couriers for document delivery. Generate and send letters, client milestone gifts, and welcome packs. Raise invoices and assist with general administration tasks such as scanning and printing. Support facilities management and send out accounts packs. Handle confirmation statement billing/filing and assist with onboarding processes including 64-8s, clearance requests, and AML checks. Required Skills & Qualifications: Strong organisational and multitasking skills. Excellent communication and interpersonal skills. Ability to work efficiently both independently and as part of a team. Proficiency in standard office software and equipment. Attention to detail and a commitment to maintaining high standards of office presentation. Previous experience in an administrative role is desirable but not essential. Benefits: Competitive salary within the range of £18,000 - £20,000. Yearly bonus 25 days annual leave + 8 days bank holiday Casual dress Health care plan Monthly team lunch & quarterly team socials Full training provided to support your development. To apply for the Client Services Administrator position, please submit your CV today!
May 01, 2024
Full time
Client Services Administrator Contract Type: Fixed-Term Contract (12 Months) Salary: £18,000 - £20,000 Job Type: Full-time (37.5 hours per week, 9:00 am - 5:30 pm, Monday to Friday with an hour lunch break) We are looking for a dedicated Client Services Administrator to join our team. Reporting to the Admin Manager, you will provide essential administrative support to our firm, ensuring a high-quality service is delivered to the business. Training will be provided to help you excel in this role. Day to day of the role: Provide reception cover and support, ensuring a welcoming environment for clients. Answer telephones promptly and courteously. Greet clients and arrange refreshments for client/board meetings. Maintain the cleanliness and tidiness of meeting rooms and reception area. Sort and distribute incoming post and manage franking of outgoing post. Arrange couriers for document delivery. Generate and send letters, client milestone gifts, and welcome packs. Raise invoices and assist with general administration tasks such as scanning and printing. Support facilities management and send out accounts packs. Handle confirmation statement billing/filing and assist with onboarding processes including 64-8s, clearance requests, and AML checks. Required Skills & Qualifications: Strong organisational and multitasking skills. Excellent communication and interpersonal skills. Ability to work efficiently both independently and as part of a team. Proficiency in standard office software and equipment. Attention to detail and a commitment to maintaining high standards of office presentation. Previous experience in an administrative role is desirable but not essential. Benefits: Competitive salary within the range of £18,000 - £20,000. Yearly bonus 25 days annual leave + 8 days bank holiday Casual dress Health care plan Monthly team lunch & quarterly team socials Full training provided to support your development. To apply for the Client Services Administrator position, please submit your CV today!
Client Services Administrator Contract Type: Fixed-Term Contract (12 Months) Salary: £18,000 - £20,000 Job Type: Full-time (37.5 hours per week, 9:00 am - 5:30 pm, Monday to Friday with an hour lunch break) We are looking for a dedicated Client Services Administrator to join our team. Reporting to the Admin Manager, you will provide essential administrative support to our firm, ensuring a high-quality service is delivered to the business. Training will be provided to help you excel in this role. Day to day of the role: Provide reception cover and support, ensuring a welcoming environment for clients. Answer telephones promptly and courteously. Greet clients and arrange refreshments for client/board meetings. Maintain the cleanliness and tidiness of meeting rooms and reception area. Sort and distribute incoming post and manage franking of outgoing post. Arrange couriers for document delivery. Generate and send letters, client milestone gifts, and welcome packs. Raise invoices and assist with general administration tasks such as scanning and printing. Support facilities management and send out accounts packs. Handle confirmation statement billing/filing and assist with onboarding processes including 64-8s, clearance requests, and AML checks. Required Skills & Qualifications: Strong organisational and multitasking skills. Excellent communication and interpersonal skills. Ability to work efficiently both independently and as part of a team. Proficiency in standard office software and equipment. Attention to detail and a commitment to maintaining high standards of office presentation. Previous experience in an administrative role is desirable but not essential. Benefits: Competitive salary within the range of £18,000 - £20,000. Yearly bonus 25 days annual leave + 8 days bank holiday Casual dress Health care plan Monthly team lunch & quarterly team socials Full training provided to support your development. To apply for the Client Services Administrator position, please submit your CV today!
May 01, 2024
Full time
Client Services Administrator Contract Type: Fixed-Term Contract (12 Months) Salary: £18,000 - £20,000 Job Type: Full-time (37.5 hours per week, 9:00 am - 5:30 pm, Monday to Friday with an hour lunch break) We are looking for a dedicated Client Services Administrator to join our team. Reporting to the Admin Manager, you will provide essential administrative support to our firm, ensuring a high-quality service is delivered to the business. Training will be provided to help you excel in this role. Day to day of the role: Provide reception cover and support, ensuring a welcoming environment for clients. Answer telephones promptly and courteously. Greet clients and arrange refreshments for client/board meetings. Maintain the cleanliness and tidiness of meeting rooms and reception area. Sort and distribute incoming post and manage franking of outgoing post. Arrange couriers for document delivery. Generate and send letters, client milestone gifts, and welcome packs. Raise invoices and assist with general administration tasks such as scanning and printing. Support facilities management and send out accounts packs. Handle confirmation statement billing/filing and assist with onboarding processes including 64-8s, clearance requests, and AML checks. Required Skills & Qualifications: Strong organisational and multitasking skills. Excellent communication and interpersonal skills. Ability to work efficiently both independently and as part of a team. Proficiency in standard office software and equipment. Attention to detail and a commitment to maintaining high standards of office presentation. Previous experience in an administrative role is desirable but not essential. Benefits: Competitive salary within the range of £18,000 - £20,000. Yearly bonus 25 days annual leave + 8 days bank holiday Casual dress Health care plan Monthly team lunch & quarterly team socials Full training provided to support your development. To apply for the Client Services Administrator position, please submit your CV today!
Client Services Administrator Contract Type: Fixed-Term Contract (12 Months) Salary: £18,000 - £20,000 Job Type: Full-time (37.5 hours per week, 9:00 am - 5:30 pm, Monday to Friday with an hour lunch break) We are looking for a dedicated Client Services Administrator to join our team. Reporting to the Admin Manager, you will provide essential administrative support to our firm, ensuring a high-quality service is delivered to the business. Training will be provided to help you excel in this role. Day to day of the role: Provide reception cover and support, ensuring a welcoming environment for clients. Answer telephones promptly and courteously. Greet clients and arrange refreshments for client/board meetings. Maintain the cleanliness and tidiness of meeting rooms and reception area. Sort and distribute incoming post and manage franking of outgoing post. Arrange couriers for document delivery. Generate and send letters, client milestone gifts, and welcome packs. Raise invoices and assist with general administration tasks such as scanning and printing. Support facilities management and send out accounts packs. Handle confirmation statement billing/filing and assist with onboarding processes including 64-8s, clearance requests, and AML checks. Required Skills & Qualifications: Strong organisational and multitasking skills. Excellent communication and interpersonal skills. Ability to work efficiently both independently and as part of a team. Proficiency in standard office software and equipment. Attention to detail and a commitment to maintaining high standards of office presentation. Previous experience in an administrative role is desirable but not essential. Benefits: Competitive salary within the range of £18,000 - £20,000. Yearly bonus 25 days annual leave + 8 days bank holiday Casual dress Health care plan Monthly team lunch & quarterly team socials Full training provided to support your development. To apply for the Client Services Administrator position, please submit your CV today!
May 01, 2024
Full time
Client Services Administrator Contract Type: Fixed-Term Contract (12 Months) Salary: £18,000 - £20,000 Job Type: Full-time (37.5 hours per week, 9:00 am - 5:30 pm, Monday to Friday with an hour lunch break) We are looking for a dedicated Client Services Administrator to join our team. Reporting to the Admin Manager, you will provide essential administrative support to our firm, ensuring a high-quality service is delivered to the business. Training will be provided to help you excel in this role. Day to day of the role: Provide reception cover and support, ensuring a welcoming environment for clients. Answer telephones promptly and courteously. Greet clients and arrange refreshments for client/board meetings. Maintain the cleanliness and tidiness of meeting rooms and reception area. Sort and distribute incoming post and manage franking of outgoing post. Arrange couriers for document delivery. Generate and send letters, client milestone gifts, and welcome packs. Raise invoices and assist with general administration tasks such as scanning and printing. Support facilities management and send out accounts packs. Handle confirmation statement billing/filing and assist with onboarding processes including 64-8s, clearance requests, and AML checks. Required Skills & Qualifications: Strong organisational and multitasking skills. Excellent communication and interpersonal skills. Ability to work efficiently both independently and as part of a team. Proficiency in standard office software and equipment. Attention to detail and a commitment to maintaining high standards of office presentation. Previous experience in an administrative role is desirable but not essential. Benefits: Competitive salary within the range of £18,000 - £20,000. Yearly bonus 25 days annual leave + 8 days bank holiday Casual dress Health care plan Monthly team lunch & quarterly team socials Full training provided to support your development. To apply for the Client Services Administrator position, please submit your CV today!
Page Personnel Secretarial & Business Support
Reading, Berkshire
The Personal Case Manager will Be working in a busy customer service department within the retail industry. The role is based in Reading and requires a detail-oriented individual with strong interpersonal skills and ability to deal with complaints. Client Details Our client is a leading retailer with a significant footprint in the industry. With a substantial number of employees, they consistently deliver top-tier services to their customers, making them a respected and reputable player in the retail sector. Description Deal with Customer Queries by telephone and email Play a key role in a busy contact centre dealing with queries and complaints Develop and implement case management plans. Assess client needs and provide appropriate financial solutions. Coordinate with various teams to ensure client satisfaction. Monitor and track client progress and adjust plans as needed. Ensure compliance with financial regulations and standards. Maintain accurate and up-to-date client records. Produce regular reports on client progress and financial status. Profile A successful Personal Case Manager should have: Relevant experience in a busy Customer Service/Contact Centre Strong knowledge of financial planning and portfolio management. Excellent communication and interpersonal skills. Proficiency in using financial software and tools. Proven problem-solving abilities and attention to detail. Job Offer A competitive salary range of circa £27,000 An inclusive and supportive company culture. Generous holiday leave. Opportunities for professional growth and development. This is a fantastic opportunity for a Personal Case Manager looking to enhance their career in the retail industry. If this sounds like the right fit for you, we encourage you to apply.
May 01, 2024
Full time
The Personal Case Manager will Be working in a busy customer service department within the retail industry. The role is based in Reading and requires a detail-oriented individual with strong interpersonal skills and ability to deal with complaints. Client Details Our client is a leading retailer with a significant footprint in the industry. With a substantial number of employees, they consistently deliver top-tier services to their customers, making them a respected and reputable player in the retail sector. Description Deal with Customer Queries by telephone and email Play a key role in a busy contact centre dealing with queries and complaints Develop and implement case management plans. Assess client needs and provide appropriate financial solutions. Coordinate with various teams to ensure client satisfaction. Monitor and track client progress and adjust plans as needed. Ensure compliance with financial regulations and standards. Maintain accurate and up-to-date client records. Produce regular reports on client progress and financial status. Profile A successful Personal Case Manager should have: Relevant experience in a busy Customer Service/Contact Centre Strong knowledge of financial planning and portfolio management. Excellent communication and interpersonal skills. Proficiency in using financial software and tools. Proven problem-solving abilities and attention to detail. Job Offer A competitive salary range of circa £27,000 An inclusive and supportive company culture. Generous holiday leave. Opportunities for professional growth and development. This is a fantastic opportunity for a Personal Case Manager looking to enhance their career in the retail industry. If this sounds like the right fit for you, we encourage you to apply.
Digital Education School Support Role at Easy4u - Class Technology Solutions Introduction: In today's digital era, schools are on the quest for dependable partners to unlock the world of digital education. This is where we as Easy4u come into play. Our mission is to give every pupil and student easy and affordable access to digital education. We have a long pedigree of over 700 schools to more than 300,000 students and pupils in the Netherlands and Belgium and the UK. As our company continues to grow, we are looking for a new team member to enhance our Support department. Job Description: The role of School Support involves two main areas, encompassing responsibilities from both Sales and Operations. You will be the vital link between our Sales and Operations departments, assisting in their improvement to ensure that our schools have an ever-improving experience. Your Responsibilities Include: Being the point of contact for Schools and Colleges with inquiries. Onboarding school staff on our Easy4u platform and ensuring a positive relationship with our partnering onsite school staff throughout the school year Coordinating delivery schedules in consultation with our account managers and operations team. Updating and maintaining our Easy4u platform. Managing administrative duties in various online platforms, including our CRM system and Microsoft Office tools. Effectively conveying information about Easy4u and our scheme and services to our schools (following on-the-job training). As a School Support Member at Easy4u, You Will Be: The first point of contact for schools. Part of a young, enthusiastic, and motivated team growing rapidly A key player in the company with knowledge across various departments. Based in our Easy4u Service Centre in Crawley during your training, with possibilities to work up to 3 days a week from home. What is B2B School Support? At Easy4u, we operate a dual helpdesk system. Parents and students reach out to our Customer Support team, but School Support exclusively assists educational institutions with their queries. This B2B communication requires a different kind of expertise and responsibility. In the School Support team, we encounter queries and issues that necessitate interaction with various departments like Sales or Operations. We also display a level of proactivity, thinking ahead about solutions to recurring problems and keeping all our educational institutions informed. We Believe You Are Our Ideal Candidate If You: Possess strong communication skills, both digitally and verbally. Are sociable and helpful. Excel in planning and organizing. Preferably hold a bachelor's degree or have equivalent work experience. However, motivation and enthusiasm are also highly valued. Don't Let a Lack of Experience in Any Area Discourage You: Our Easy4u team is close-knit and always ready to help each other as needed. Apply Now! Interested after reading this vacancy? We'd love to hear from you.
May 01, 2024
Full time
Digital Education School Support Role at Easy4u - Class Technology Solutions Introduction: In today's digital era, schools are on the quest for dependable partners to unlock the world of digital education. This is where we as Easy4u come into play. Our mission is to give every pupil and student easy and affordable access to digital education. We have a long pedigree of over 700 schools to more than 300,000 students and pupils in the Netherlands and Belgium and the UK. As our company continues to grow, we are looking for a new team member to enhance our Support department. Job Description: The role of School Support involves two main areas, encompassing responsibilities from both Sales and Operations. You will be the vital link between our Sales and Operations departments, assisting in their improvement to ensure that our schools have an ever-improving experience. Your Responsibilities Include: Being the point of contact for Schools and Colleges with inquiries. Onboarding school staff on our Easy4u platform and ensuring a positive relationship with our partnering onsite school staff throughout the school year Coordinating delivery schedules in consultation with our account managers and operations team. Updating and maintaining our Easy4u platform. Managing administrative duties in various online platforms, including our CRM system and Microsoft Office tools. Effectively conveying information about Easy4u and our scheme and services to our schools (following on-the-job training). As a School Support Member at Easy4u, You Will Be: The first point of contact for schools. Part of a young, enthusiastic, and motivated team growing rapidly A key player in the company with knowledge across various departments. Based in our Easy4u Service Centre in Crawley during your training, with possibilities to work up to 3 days a week from home. What is B2B School Support? At Easy4u, we operate a dual helpdesk system. Parents and students reach out to our Customer Support team, but School Support exclusively assists educational institutions with their queries. This B2B communication requires a different kind of expertise and responsibility. In the School Support team, we encounter queries and issues that necessitate interaction with various departments like Sales or Operations. We also display a level of proactivity, thinking ahead about solutions to recurring problems and keeping all our educational institutions informed. We Believe You Are Our Ideal Candidate If You: Possess strong communication skills, both digitally and verbally. Are sociable and helpful. Excel in planning and organizing. Preferably hold a bachelor's degree or have equivalent work experience. However, motivation and enthusiasm are also highly valued. Don't Let a Lack of Experience in Any Area Discourage You: Our Easy4u team is close-knit and always ready to help each other as needed. Apply Now! Interested after reading this vacancy? We'd love to hear from you.
JAM Management Consultancy Ltd
Bracknell, Berkshire
Senior Account Managers wanted, UcaaS, Unified Communications, SaaS, Cloud, Complex Solutions, Public Sectors, 80-100k Due to our rapid global expansion, we are looking for a successful and established Senior Account Manager to join our global sales team. The Senior Account Manager serves as the single point of contact for all customer enquiries across their key accounts. The Senior Account Manager will find opportunities to increase sales and develop upsell opportunities by understanding the storm product and future roadmap. The Senior Account Manager will also be responsible for coaching and motivating a team to generate revenue and achieve targets. Location. Berkshire. This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our clients hybrid working policy. Key responsibilities of the role. Team Management Motivate, coach and develop the team on a daily basis. Give regular constructive feedback and recognise good behaviour/performance. Proactively address areas of poor performance with the team and support them to improve. Identify training needs across the team and design/source training that will meet these requirements. Invest in the personal development of the team, continuously improving their soft skills, customer service, technical skills and problem solving. Plan workload and colleague resource levels to meet customer and business expectations. Provide weekly reports/updates on department activity and progress to management as required. Account planning Be responsible for all customer account management matters. Build and maintain relationships with your accounts, stakeholders and executive sponsors. Forecast and track key account sales metrics for business pipeline opportunities. Regularly determine upsell and sales opportunities through white space analysis. Run quarterly business reviews with key accounts. Track and manage your accounts using clients CRM tool. Create reports on account status, including customer sentiment in consult, build and run phases. Customer relationships & satisfaction Build and maintain relationships with your accounts, stakeholders and executive sponsors. Work with key customers to understand their industry, value drivers and business processes. Work closely with the Customer Success team to identify opportunities where we can provide additional value for customers in sharing and leveraging CX, deployment and UX best practice. Conduct a regular customer meeting cadence, weekly, monthly, quarterly. Manage a senior contact strategy of multi-level engagement within the account base. Produce and execute an Account Development Plan. Collaborate with wider clients teams and departments to support your customer in all clients matters including escalations. Driving opportunities and revenue Manage all aspects of revenue including in year revenue, annual recurring revenue and renewal activity. Consistently meet and exceed upsell targets to increase revenue. Contribute to Sector development plans, identifying new revenue opportunities within your Sector and for the wider business unit. Promote new products and services to key accounts to generate and increase revenue. Achieve a minimum number of 5 star G2 and Gartner Peer insight reviews. Develop a portfolio of referrals through key accounts and generate new business leads. About you. Bachelor's degree in a relevant subject. Good experience managing and motivating others. Good experience of enterprise account management, typically of at least 5 years. Experience in the SaaS industry, specifically CCaaS is desirable. Experience of using a CRM or similar tool. Good interpersonal skills, including effective influencing and negotiating stakeholders at all levels. Good communication, including presentation skills and being able to adapt style to suit the audience. Proven work experience as an Account Manager, Account Executive or similar title.
May 01, 2024
Full time
Senior Account Managers wanted, UcaaS, Unified Communications, SaaS, Cloud, Complex Solutions, Public Sectors, 80-100k Due to our rapid global expansion, we are looking for a successful and established Senior Account Manager to join our global sales team. The Senior Account Manager serves as the single point of contact for all customer enquiries across their key accounts. The Senior Account Manager will find opportunities to increase sales and develop upsell opportunities by understanding the storm product and future roadmap. The Senior Account Manager will also be responsible for coaching and motivating a team to generate revenue and achieve targets. Location. Berkshire. This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our clients hybrid working policy. Key responsibilities of the role. Team Management Motivate, coach and develop the team on a daily basis. Give regular constructive feedback and recognise good behaviour/performance. Proactively address areas of poor performance with the team and support them to improve. Identify training needs across the team and design/source training that will meet these requirements. Invest in the personal development of the team, continuously improving their soft skills, customer service, technical skills and problem solving. Plan workload and colleague resource levels to meet customer and business expectations. Provide weekly reports/updates on department activity and progress to management as required. Account planning Be responsible for all customer account management matters. Build and maintain relationships with your accounts, stakeholders and executive sponsors. Forecast and track key account sales metrics for business pipeline opportunities. Regularly determine upsell and sales opportunities through white space analysis. Run quarterly business reviews with key accounts. Track and manage your accounts using clients CRM tool. Create reports on account status, including customer sentiment in consult, build and run phases. Customer relationships & satisfaction Build and maintain relationships with your accounts, stakeholders and executive sponsors. Work with key customers to understand their industry, value drivers and business processes. Work closely with the Customer Success team to identify opportunities where we can provide additional value for customers in sharing and leveraging CX, deployment and UX best practice. Conduct a regular customer meeting cadence, weekly, monthly, quarterly. Manage a senior contact strategy of multi-level engagement within the account base. Produce and execute an Account Development Plan. Collaborate with wider clients teams and departments to support your customer in all clients matters including escalations. Driving opportunities and revenue Manage all aspects of revenue including in year revenue, annual recurring revenue and renewal activity. Consistently meet and exceed upsell targets to increase revenue. Contribute to Sector development plans, identifying new revenue opportunities within your Sector and for the wider business unit. Promote new products and services to key accounts to generate and increase revenue. Achieve a minimum number of 5 star G2 and Gartner Peer insight reviews. Develop a portfolio of referrals through key accounts and generate new business leads. About you. Bachelor's degree in a relevant subject. Good experience managing and motivating others. Good experience of enterprise account management, typically of at least 5 years. Experience in the SaaS industry, specifically CCaaS is desirable. Experience of using a CRM or similar tool. Good interpersonal skills, including effective influencing and negotiating stakeholders at all levels. Good communication, including presentation skills and being able to adapt style to suit the audience. Proven work experience as an Account Manager, Account Executive or similar title.
AdministratorChelmsford, Essex £23,000 - £25,000 DOE Our client, a leading and well-established construction organisation who specialise within the Fire & Sealing sector are currently recruiting for an experienced Administrator. Well respected within this highly specialised field, their team have over 30 years' experience delivering a wide range of 3rd party accredited passive fire protection installation services. This is a great opportunity to join a friendly and busy team and be part of a forever growing company. The Role: Assist with the day to day administration office function of Fire and Sealing Solutions Raise Purchase Orders for Materials Check and submit Material Invoices Raise Purchase Orders for Hire Equipment Chase deliveries of materials and Plant Assist the Contracts Managers with other ad-hoc duties Maintain Sub-contractor Training Records Produce O&M Manuals for Fire Stopping Check Sub Contractor Invoices The Candidate: Previous administration experience (candidates from a construction / fire stopping background will be considered automatically) Strong computer software capabilities (Microsoft Excel, Word etc.) Previous experience of using Boris is preferred but not essential. The ability to monitor their recording software in order to assist managers in the day to day running of their jobs. Experience in dealing with customers and providing excellent customer service. Must be a car owner / driver. Hours of Work: Monday - Friday 8:30am - 4:30pm
May 01, 2024
Full time
AdministratorChelmsford, Essex £23,000 - £25,000 DOE Our client, a leading and well-established construction organisation who specialise within the Fire & Sealing sector are currently recruiting for an experienced Administrator. Well respected within this highly specialised field, their team have over 30 years' experience delivering a wide range of 3rd party accredited passive fire protection installation services. This is a great opportunity to join a friendly and busy team and be part of a forever growing company. The Role: Assist with the day to day administration office function of Fire and Sealing Solutions Raise Purchase Orders for Materials Check and submit Material Invoices Raise Purchase Orders for Hire Equipment Chase deliveries of materials and Plant Assist the Contracts Managers with other ad-hoc duties Maintain Sub-contractor Training Records Produce O&M Manuals for Fire Stopping Check Sub Contractor Invoices The Candidate: Previous administration experience (candidates from a construction / fire stopping background will be considered automatically) Strong computer software capabilities (Microsoft Excel, Word etc.) Previous experience of using Boris is preferred but not essential. The ability to monitor their recording software in order to assist managers in the day to day running of their jobs. Experience in dealing with customers and providing excellent customer service. Must be a car owner / driver. Hours of Work: Monday - Friday 8:30am - 4:30pm
Senior Procurement Manager (IT Systems) - Remote Working Day Rate £400 About the Company Our client is an award-winning organisation who operate a large portfolio of hospitality and leisure sites within the UK. They are currently evaluating their integrated HR IT system and require senior Procurement professional on a 3 month basis to evaluate their options of further developing the existing system or to go with a completely new system. The role can be based anywhere but occasional travel will be required to the North of England. Senior Procurement Manager (IT Systems) The Rewards This is a 3 month fixed term contract that pays a day rate of up to £400 Senior Procurement Manager (IT Systems) Requirements Senior level experience of managing complex Request for Quotations (RFQ), Request for Proposals (RFP) and Bill of Requirements with detailed specifications within an IT framework Educated to Degree level A relevant Procurement qualification (alternatively suitable experience will also be considered) Excellent oral and written communication skills Ability to interact with stakeholders at all levels High levels of numeracy Conversant with relevant Procurement IT software Substantial project management, outsourcing and vendor management experience Senior Procurement Manager (IT Systems) Responsibilities Prepare detailed documentation including Requests for Proposals (RFP), Request for Quotations (RFQ), Bill of Requirements with detailed specifications Identify the priority areas for contracting needs Carry out market analysis and collect relevant documentation from potential suppliers Analyse proposals/bids against the specifications and RFP/RFQs including, technical evaluations, cost analysis and other terms and conditions Lead procurement for this project and be the focal point for all related supplier agreements. This includes obtaining quotes, developing, getting approval and finalizing bid analysis and Purchase Orders/Contract, this also includes timely and collaborative communication with all stakeholders Set up Framework and Prequalified Supplier Agreements Ensure that project sourcing/procurement plans are in place and regularly updated Review issued Purchase Orders and Contracts for acquisition of services. Negotiate contractual terms and conditions with the vendors Support and set up relevant vendor agreements Review purchase orders before processing payments Regular follow-ups with vendors for timely delivery of the projects in accordance with the contract terms and conditions As this is a fixed three month contract, ensure a complete handover is in place relating to all aspects of the RFP/RFQ process, contracts, scheme of work and project frameworks About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to (url removed)/privacy-policy
May 01, 2024
Contractor
Senior Procurement Manager (IT Systems) - Remote Working Day Rate £400 About the Company Our client is an award-winning organisation who operate a large portfolio of hospitality and leisure sites within the UK. They are currently evaluating their integrated HR IT system and require senior Procurement professional on a 3 month basis to evaluate their options of further developing the existing system or to go with a completely new system. The role can be based anywhere but occasional travel will be required to the North of England. Senior Procurement Manager (IT Systems) The Rewards This is a 3 month fixed term contract that pays a day rate of up to £400 Senior Procurement Manager (IT Systems) Requirements Senior level experience of managing complex Request for Quotations (RFQ), Request for Proposals (RFP) and Bill of Requirements with detailed specifications within an IT framework Educated to Degree level A relevant Procurement qualification (alternatively suitable experience will also be considered) Excellent oral and written communication skills Ability to interact with stakeholders at all levels High levels of numeracy Conversant with relevant Procurement IT software Substantial project management, outsourcing and vendor management experience Senior Procurement Manager (IT Systems) Responsibilities Prepare detailed documentation including Requests for Proposals (RFP), Request for Quotations (RFQ), Bill of Requirements with detailed specifications Identify the priority areas for contracting needs Carry out market analysis and collect relevant documentation from potential suppliers Analyse proposals/bids against the specifications and RFP/RFQs including, technical evaluations, cost analysis and other terms and conditions Lead procurement for this project and be the focal point for all related supplier agreements. This includes obtaining quotes, developing, getting approval and finalizing bid analysis and Purchase Orders/Contract, this also includes timely and collaborative communication with all stakeholders Set up Framework and Prequalified Supplier Agreements Ensure that project sourcing/procurement plans are in place and regularly updated Review issued Purchase Orders and Contracts for acquisition of services. Negotiate contractual terms and conditions with the vendors Support and set up relevant vendor agreements Review purchase orders before processing payments Regular follow-ups with vendors for timely delivery of the projects in accordance with the contract terms and conditions As this is a fixed three month contract, ensure a complete handover is in place relating to all aspects of the RFP/RFQ process, contracts, scheme of work and project frameworks About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to (url removed)/privacy-policy
Role overview ID: Entity: Vistry Region: Vistry North East Midlands Department: Sales & Marketing Contract Type: Permanent - Part Time Job Location: Enderby, Leicester Date Posted: 12.03.2024 We have an exciting opportunity for a Sales & Marketing Administrator to join our team within Vistry North East Midlands at our office in Enderby, Leicestershire. As our Sales & Marketing Administrator you will be responsible for providing administrative support to the Head of Sales and the wider sales team, to ensure the smooth running of the Sales Department. You will possess excellent planning and organisational skills and structured in your approach to work with a keen attention to detail. You will have strong IT skills, process driven, with a passion for driving improvement through the use of technology. This is a part time role of 22.5 hours a week, working over Monday, Thursday & Friday. Let's cut to the chase, what's in it for you Competitive basic salary and Sales Commission Scheme Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality 5 GCSEs to include Maths and English at grade C or above (or equivalent) Experience of working in a PA or administrative role, working to tight deadlines Knowledge of Microsoft Word, Excel, PowerPoint and Outlook Excellent organisational skills Able to communicate effectively at all levels within the business High attention to detail Able to produce accurate work, to tight deadlines Able to work both as part of a team and independently when required Confident when dealing with customers both internal and external Desirable - Business administration qualification Experience of working within a sales department Experience of working with customer databases More about the Sales & Marketing Administrator role Provide administrative support to the Sales and Marketing Department Assist the Head of Sales with planning, organisation, and reporting Full Administrative support; filtering, prioritising, re-routing and responding to queries in a timely and professional manner, both verbally and in writing. Input into internal systems i.e., Keys and COINS and produce necessary reports Process Sales Variation Orders and work with the Commercial Department to ensure POs are raised in a timely manner and payments for customer extras are received Raise Purchase Orders for all sales running costs and action goods deliverable notes on COINS Accounts system Ensure payment deadlines are met by processing all invoices in a timely and efficient manner Liaise with internal departments and external contractors Respond to and resolve a wide range of queries from internal and external stakeholders. Ensure you have read the Company's health and safety policies and procedures observe them at all times. Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager. Attends all health and safety training as required by the Company. Liaise with customers and escalate queries to the relevant area Main contact for all live sites, offering all relevant assistance with regards to paperwork, general queries and ad hoc requests Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
May 01, 2024
Full time
Role overview ID: Entity: Vistry Region: Vistry North East Midlands Department: Sales & Marketing Contract Type: Permanent - Part Time Job Location: Enderby, Leicester Date Posted: 12.03.2024 We have an exciting opportunity for a Sales & Marketing Administrator to join our team within Vistry North East Midlands at our office in Enderby, Leicestershire. As our Sales & Marketing Administrator you will be responsible for providing administrative support to the Head of Sales and the wider sales team, to ensure the smooth running of the Sales Department. You will possess excellent planning and organisational skills and structured in your approach to work with a keen attention to detail. You will have strong IT skills, process driven, with a passion for driving improvement through the use of technology. This is a part time role of 22.5 hours a week, working over Monday, Thursday & Friday. Let's cut to the chase, what's in it for you Competitive basic salary and Sales Commission Scheme Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality 5 GCSEs to include Maths and English at grade C or above (or equivalent) Experience of working in a PA or administrative role, working to tight deadlines Knowledge of Microsoft Word, Excel, PowerPoint and Outlook Excellent organisational skills Able to communicate effectively at all levels within the business High attention to detail Able to produce accurate work, to tight deadlines Able to work both as part of a team and independently when required Confident when dealing with customers both internal and external Desirable - Business administration qualification Experience of working within a sales department Experience of working with customer databases More about the Sales & Marketing Administrator role Provide administrative support to the Sales and Marketing Department Assist the Head of Sales with planning, organisation, and reporting Full Administrative support; filtering, prioritising, re-routing and responding to queries in a timely and professional manner, both verbally and in writing. Input into internal systems i.e., Keys and COINS and produce necessary reports Process Sales Variation Orders and work with the Commercial Department to ensure POs are raised in a timely manner and payments for customer extras are received Raise Purchase Orders for all sales running costs and action goods deliverable notes on COINS Accounts system Ensure payment deadlines are met by processing all invoices in a timely and efficient manner Liaise with internal departments and external contractors Respond to and resolve a wide range of queries from internal and external stakeholders. Ensure you have read the Company's health and safety policies and procedures observe them at all times. Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager. Attends all health and safety training as required by the Company. Liaise with customers and escalate queries to the relevant area Main contact for all live sites, offering all relevant assistance with regards to paperwork, general queries and ad hoc requests Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.