Application Support Engineer Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Application Support Engineer to join a growing support team which provides essential software support to high profile clients. The Role Our client is looking for an experienced Application Support Engineer with proven experience working in a fast paced environment providing application support for multiple products. The Responsibilities Support software applications/systems via e-mail and telephone. Maintain excellent levels of customer satisfaction by providing excellent support in line with SLAs. Ensure that all issues are investigated, logged, and dealt with and that adequate information is captured and recorded as it happens. Investigation and resolution of in-life issues related to software products and managed service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence. Communicate effectively with customers, IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying out updates on managed service customer sites. Handling UAT tickets from software releases and working with our development teams to find adequate solutions to UAT failures. The Requirements Experience working within a team supporting software applications/systems via e-mail and telephone. Excellent understanding of application support. Logical approach to problem solving and investigation. Strong analytical skills with demonstrated problem-solving ability. Proven ability to operate in high pressure situations, successfully handle multiple priority incidents and possess a high level of discipline while remaining flexible. Proven ability to communicate in writing and verbally, at all levels both internally and customer facing. Willingness to learn the latest technologies, as per the requirements of the business. Experience of managing services and environments, that require consistent availability and have specific user, customer, or business requirements. The ability to understand customer requirements, user workflows, business logic and the downfalls of a poor user experience. Experience solving problems in a technical environment, ideally for internal users and external customers. Experience or exposure to SQL. An understanding of the ITIL Service Desk Framework. If you are looking for an exciting new challenge to join a leading application support team and gain continued development and training, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Application Support Engineer Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Application Support Engineer to join a growing support team which provides essential software support to high profile clients. The Role Our client is looking for an experienced Application Support Engineer with proven experience working in a fast paced environment providing application support for multiple products. The Responsibilities Support software applications/systems via e-mail and telephone. Maintain excellent levels of customer satisfaction by providing excellent support in line with SLAs. Ensure that all issues are investigated, logged, and dealt with and that adequate information is captured and recorded as it happens. Investigation and resolution of in-life issues related to software products and managed service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence. Communicate effectively with customers, IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying out updates on managed service customer sites. Handling UAT tickets from software releases and working with our development teams to find adequate solutions to UAT failures. The Requirements Experience working within a team supporting software applications/systems via e-mail and telephone. Excellent understanding of application support. Logical approach to problem solving and investigation. Strong analytical skills with demonstrated problem-solving ability. Proven ability to operate in high pressure situations, successfully handle multiple priority incidents and possess a high level of discipline while remaining flexible. Proven ability to communicate in writing and verbally, at all levels both internally and customer facing. Willingness to learn the latest technologies, as per the requirements of the business. Experience of managing services and environments, that require consistent availability and have specific user, customer, or business requirements. The ability to understand customer requirements, user workflows, business logic and the downfalls of a poor user experience. Experience solving problems in a technical environment, ideally for internal users and external customers. Experience or exposure to SQL. An understanding of the ITIL Service Desk Framework. If you are looking for an exciting new challenge to join a leading application support team and gain continued development and training, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Quotations Administrator - Make your mark with a growing Construction Group! Join a growing a construction group and step into an environment of growth and support. This is a fantastic opportunity for an Quotations Administrator to join a growing Flooring team. The successful candidate will be working in a supportive and welcoming environment, in an organisation with an impressive record of growth in recent years. The Job Interpreting site drawings Complete tender documents ready for submission. Review tender documents and cost tenders for submission Attend tender settlement meetings and discuss highlighted risk Respond to post-tender queries raised by the Client or Clients representative. Update tender tracker with key particulars for received/submitted tenders. Assess tender documents to ensure sufficient information available to prepare tender and review/comment on contract particulars. Undertake feasibility studies to qualify tenders. Liaising with staff in other departments and with external contracts and customers with clear communication skills and high customer service standards. What You'll Need as an Estimator: Strong Excel skills Experience of interpreting site drawings Hold a valid driving licence Demonstrated IT skills. Strong attention to detail. Ability to work to a deadline. Excellent communication skills. Strong organisational skills with the ability to work within deadlines and manage own workload. JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website. Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants.JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
May 01, 2024
Full time
Quotations Administrator - Make your mark with a growing Construction Group! Join a growing a construction group and step into an environment of growth and support. This is a fantastic opportunity for an Quotations Administrator to join a growing Flooring team. The successful candidate will be working in a supportive and welcoming environment, in an organisation with an impressive record of growth in recent years. The Job Interpreting site drawings Complete tender documents ready for submission. Review tender documents and cost tenders for submission Attend tender settlement meetings and discuss highlighted risk Respond to post-tender queries raised by the Client or Clients representative. Update tender tracker with key particulars for received/submitted tenders. Assess tender documents to ensure sufficient information available to prepare tender and review/comment on contract particulars. Undertake feasibility studies to qualify tenders. Liaising with staff in other departments and with external contracts and customers with clear communication skills and high customer service standards. What You'll Need as an Estimator: Strong Excel skills Experience of interpreting site drawings Hold a valid driving licence Demonstrated IT skills. Strong attention to detail. Ability to work to a deadline. Excellent communication skills. Strong organisational skills with the ability to work within deadlines and manage own workload. JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website. Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants.JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Student Servies Coordinator A leading Education organsisation are seeking a Student Services Coordinator to join their ambitious team. The primary objective of this role is to oversee support services and administrative tasks for all enrolled students. Key Responsibilities: Written Communication: Drafting and maintaining standardised communications, overseeing student queries, and managing communication data. Verbal Communication: Supervising incoming and outgoing student calls, and documenting verbal communication records. Supporting Student Representatives: Recruiting, onboarding, and providing ongoing support for student representatives, including coordinating meetings and managing data. Management of Graduation Events: Coordinating event communications, representing the companies at ceremonies, and maintaining ceremony records. Learning Platform Administration: Managing student accounts on Moodle, coordinating service presence in Study Skills modules, and monitoring forums. Release of Student Marks: Collaborating in mark release processes, and managing mark release to students through Moodle. Supervision of Team Members: Delegating tasks, providing support through meetings and one-to-one sessions, reporting on progress and well-being, and participating in team recruitment. Collaboration: Working with other teams, representing Student Services in meetings, collaborating with different departments, and contributing to cross-departmental projects. Required Skills: Comprehensive understanding of support and administration services for postgraduate programs Effective management of customer services and team members Proficiency in data analysis and presentation Strong communication abilities Quality assurance expertise Time management skills What you'll get in return Flexitime Hybrid Working Arrangements 33 days of annual leave Employee Assistance Programme Pension Scheme Office Amenities including free parking and refreshments Continuous Training Opportunities Recognition and reward incentives Participation in social, well-being, and fund-raising events Discounts with various high street retailers Please get in touch if you would like to find out more. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
May 01, 2024
Full time
Student Servies Coordinator A leading Education organsisation are seeking a Student Services Coordinator to join their ambitious team. The primary objective of this role is to oversee support services and administrative tasks for all enrolled students. Key Responsibilities: Written Communication: Drafting and maintaining standardised communications, overseeing student queries, and managing communication data. Verbal Communication: Supervising incoming and outgoing student calls, and documenting verbal communication records. Supporting Student Representatives: Recruiting, onboarding, and providing ongoing support for student representatives, including coordinating meetings and managing data. Management of Graduation Events: Coordinating event communications, representing the companies at ceremonies, and maintaining ceremony records. Learning Platform Administration: Managing student accounts on Moodle, coordinating service presence in Study Skills modules, and monitoring forums. Release of Student Marks: Collaborating in mark release processes, and managing mark release to students through Moodle. Supervision of Team Members: Delegating tasks, providing support through meetings and one-to-one sessions, reporting on progress and well-being, and participating in team recruitment. Collaboration: Working with other teams, representing Student Services in meetings, collaborating with different departments, and contributing to cross-departmental projects. Required Skills: Comprehensive understanding of support and administration services for postgraduate programs Effective management of customer services and team members Proficiency in data analysis and presentation Strong communication abilities Quality assurance expertise Time management skills What you'll get in return Flexitime Hybrid Working Arrangements 33 days of annual leave Employee Assistance Programme Pension Scheme Office Amenities including free parking and refreshments Continuous Training Opportunities Recognition and reward incentives Participation in social, well-being, and fund-raising events Discounts with various high street retailers Please get in touch if you would like to find out more. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Sales & Service Specialist - Macallan Boutique Location - Heathrow Airport Pay - competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) Contract - 38.5 hours per week, permanent, full time Working pattern - 2 week rolling shift pattern, between the hours of 4.45am - 10.30pm, will be discussed at interview. As a Sales and Service Specialis t you will be our resident expert in our exciting and exclusive Macallan Boutique store. In store our product range include collections of fine whiskies including rare and vintage bottles from around the world. If you know you're single malt from your single cask or perhaps you are an expert in Liquor you will impress even our most discerning customers with your fantastic product knowledge. A natural affinity with customers is key and, as a specialist, the ability to demonstrate products confidently and with passion is an excellent way to build customer relationships and maximise sales opportunities. World Duty Free will provide a full induction and comprehensive training , to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development . In addition, as a customer service representative your benefits will include: Company bonus scheme Employee Assistance programme - Confidential advice service to support our teams on a range of issues including, personal & financial - your wellbeing is important to us! Discounts on products for our staff, family, and friends Travel discounts Free parking We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise , to be treated with respect , be engaged in your job, to grow your skills and receive fair recognition and reward . The application process: After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don't miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon! At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your previous experience doesn't align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles. We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.
May 01, 2024
Full time
Sales & Service Specialist - Macallan Boutique Location - Heathrow Airport Pay - competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) Contract - 38.5 hours per week, permanent, full time Working pattern - 2 week rolling shift pattern, between the hours of 4.45am - 10.30pm, will be discussed at interview. As a Sales and Service Specialis t you will be our resident expert in our exciting and exclusive Macallan Boutique store. In store our product range include collections of fine whiskies including rare and vintage bottles from around the world. If you know you're single malt from your single cask or perhaps you are an expert in Liquor you will impress even our most discerning customers with your fantastic product knowledge. A natural affinity with customers is key and, as a specialist, the ability to demonstrate products confidently and with passion is an excellent way to build customer relationships and maximise sales opportunities. World Duty Free will provide a full induction and comprehensive training , to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development . In addition, as a customer service representative your benefits will include: Company bonus scheme Employee Assistance programme - Confidential advice service to support our teams on a range of issues including, personal & financial - your wellbeing is important to us! Discounts on products for our staff, family, and friends Travel discounts Free parking We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise , to be treated with respect , be engaged in your job, to grow your skills and receive fair recognition and reward . The application process: After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don't miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon! At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your previous experience doesn't align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles. We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.
Customer Service Team Leader Location: Banbury - Hybrid Job Type: Full-time Are you a seasoned leader with a passion for customer service excellence? Join our client's dynamic team as a Customer Service Team Leader and spearhead a team dedicated to outstanding service delivery. Role Overview: Leadership: Supervise and manage a team of customer service representatives. Coaching: Provide ongoing coaching, feedback, and performance evaluations. Performance Monitoring: Analyse team performance metrics to identify areas for improvement. Customer Resolution: Handle escalated customer inquiries ensuring issues are resolved professionally and promptly. Cross-functional Collaboration: Work alongside other departments to resolve issues and enhance customer satisfaction. Strategy Development: Craft strategies to improve the customer service experience. Team Communication: Conduct regular meetings to ensure goals and expectations are clearly communicated. Recruitment and Onboarding: Assist in hiring and training new team members. Product Knowledge: Maintain a thorough understanding of company products, services, and policies. Ideal Candidate: Possesses exemplary customer service and leadership skills. Has proven experience in customer service, preferably in a leadership role. Demonstrates strong problem-solving abilities and can manage challenging situations effectively. What's on Offer: Competitive Salary & Comprehensive Benefits: Enjoy a competitive compensation package Health & Wellbeing Programme: Access to 24/7 online GP, virtual wellbeing, mental health support, and online dental assistance. Income Protection: Receive 50% of your salary for up to 2 years if you're unable to work due to long-term illness. Life Assurance: In case of untimely demise, your beneficiary receives double your salary. Enhanced Parental Pay: Improved maternity, paternity, adoption, and shared parental benefits, including unexpected childcare support. Paid Time Off: 25 days of annual leave plus additional loyalty days and 4 volunteer days for charity. Additional Perks: Discounted gym membership, Monthly Lunch Fridays, staff discounts, pension auto-enrolment, various social events throughout the year, and fresh fruit provided. Join us and lead a team where your guidance and vision can directly enhance customer interactions and satisfaction.
May 01, 2024
Full time
Customer Service Team Leader Location: Banbury - Hybrid Job Type: Full-time Are you a seasoned leader with a passion for customer service excellence? Join our client's dynamic team as a Customer Service Team Leader and spearhead a team dedicated to outstanding service delivery. Role Overview: Leadership: Supervise and manage a team of customer service representatives. Coaching: Provide ongoing coaching, feedback, and performance evaluations. Performance Monitoring: Analyse team performance metrics to identify areas for improvement. Customer Resolution: Handle escalated customer inquiries ensuring issues are resolved professionally and promptly. Cross-functional Collaboration: Work alongside other departments to resolve issues and enhance customer satisfaction. Strategy Development: Craft strategies to improve the customer service experience. Team Communication: Conduct regular meetings to ensure goals and expectations are clearly communicated. Recruitment and Onboarding: Assist in hiring and training new team members. Product Knowledge: Maintain a thorough understanding of company products, services, and policies. Ideal Candidate: Possesses exemplary customer service and leadership skills. Has proven experience in customer service, preferably in a leadership role. Demonstrates strong problem-solving abilities and can manage challenging situations effectively. What's on Offer: Competitive Salary & Comprehensive Benefits: Enjoy a competitive compensation package Health & Wellbeing Programme: Access to 24/7 online GP, virtual wellbeing, mental health support, and online dental assistance. Income Protection: Receive 50% of your salary for up to 2 years if you're unable to work due to long-term illness. Life Assurance: In case of untimely demise, your beneficiary receives double your salary. Enhanced Parental Pay: Improved maternity, paternity, adoption, and shared parental benefits, including unexpected childcare support. Paid Time Off: 25 days of annual leave plus additional loyalty days and 4 volunteer days for charity. Additional Perks: Discounted gym membership, Monthly Lunch Fridays, staff discounts, pension auto-enrolment, various social events throughout the year, and fresh fruit provided. Join us and lead a team where your guidance and vision can directly enhance customer interactions and satisfaction.
Salary (OTE included): £25,000-£45,000 per year Full-time and part-time positions available. We are seeking confident and driven individuals to join our Field Sales Representatives team. As the face of our brand, you will be the first point of contact for residents delivering excellent service and selling our products to bring new customers to Virgin Media O2. Whilst previous sales experience is not needed, we do look for individuals who will thrive in a target-driven role. Come rain or shine, you will meet with our prospective customers at their doorstep, connecting them with our cutting-edge products and services. We offer in-depth training when you first join, enabling you to have quality conversations with customers from the get-go and setting you up for success. Our hours range between 16 to 30 hours a week for part-time opportunities and 37.5 hours a week for full-time. Work hours are between 12:00 pm - 8:00 pm once you are in the field. Training: During your first 3 weeks, you must be available to attend your assigned office between 9:00 am - 5:00 pm Monday to Friday with a mix of self-led learning and an in-office induction with your manager for your detailed learning journey. (Please note part-time employees must be able to commit to this for the first 3 weeks of their employment before reverting to your agreed working hours). Virgin Media has partnered up with O2, the UK's favourite mobile network operator - and together, we're ready to supercharge the UK. We're two of the UK's most iconic brands, combining 46 million+ broadband, mobile, phone and home subscribers. We've come together to give the UK more choice and better value - it's good news for customers, communities and businesses all over the country. A UK driving licence with no more than 8 points. Individuals who enjoy spending time outdoors A positive, winning attitude The self-motivation to hit agreed sales targets, the ability to think on your feet when handling objections, and the resilience to deal with rejections A basic salary of £25,000 (pro-rata for part-time employees) Uncapped commission - Our top advisors earn £60k - £70k per year (pro-rata for part-time employees) Company Car (full-time employees) or Car allowance (part-time employees) 25 days' annual leave, UK bank holidays, and your birthday off, to treat yourself (pro-rata). Plus, the option to buy and sell 5 days' annual leave, to suit your personal needs An excellent pension scheme, matching up to 10% Employee BUPA medical cover, health care plan and life assurance A host of family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave Begin your journey with us through a seamless recruitment process: Following your application, expect a call from our dedicated recruiters for an in-depth discussion about the position. If the initial conversation goes well, secure a meeting with the hiring manager for a comprehensive interview. Shine during the interview, and upon success, receive your offer to kickstart your training and join our winning team! Your exciting career awaits! Should you have any specific support needs throughout the process, kindly inform a team member, and we will gladly make adjustments to ensure a smooth and inclusive experience for you. Your comfort and success matter to us. We're an equal opportunities employer working hard to remove bias and barriers for our people and candidates, we build equity and inclusion into everything we do so you can be your authentic self throughout your application journey with us. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.
May 01, 2024
Full time
Salary (OTE included): £25,000-£45,000 per year Full-time and part-time positions available. We are seeking confident and driven individuals to join our Field Sales Representatives team. As the face of our brand, you will be the first point of contact for residents delivering excellent service and selling our products to bring new customers to Virgin Media O2. Whilst previous sales experience is not needed, we do look for individuals who will thrive in a target-driven role. Come rain or shine, you will meet with our prospective customers at their doorstep, connecting them with our cutting-edge products and services. We offer in-depth training when you first join, enabling you to have quality conversations with customers from the get-go and setting you up for success. Our hours range between 16 to 30 hours a week for part-time opportunities and 37.5 hours a week for full-time. Work hours are between 12:00 pm - 8:00 pm once you are in the field. Training: During your first 3 weeks, you must be available to attend your assigned office between 9:00 am - 5:00 pm Monday to Friday with a mix of self-led learning and an in-office induction with your manager for your detailed learning journey. (Please note part-time employees must be able to commit to this for the first 3 weeks of their employment before reverting to your agreed working hours). Virgin Media has partnered up with O2, the UK's favourite mobile network operator - and together, we're ready to supercharge the UK. We're two of the UK's most iconic brands, combining 46 million+ broadband, mobile, phone and home subscribers. We've come together to give the UK more choice and better value - it's good news for customers, communities and businesses all over the country. A UK driving licence with no more than 8 points. Individuals who enjoy spending time outdoors A positive, winning attitude The self-motivation to hit agreed sales targets, the ability to think on your feet when handling objections, and the resilience to deal with rejections A basic salary of £25,000 (pro-rata for part-time employees) Uncapped commission - Our top advisors earn £60k - £70k per year (pro-rata for part-time employees) Company Car (full-time employees) or Car allowance (part-time employees) 25 days' annual leave, UK bank holidays, and your birthday off, to treat yourself (pro-rata). Plus, the option to buy and sell 5 days' annual leave, to suit your personal needs An excellent pension scheme, matching up to 10% Employee BUPA medical cover, health care plan and life assurance A host of family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave Begin your journey with us through a seamless recruitment process: Following your application, expect a call from our dedicated recruiters for an in-depth discussion about the position. If the initial conversation goes well, secure a meeting with the hiring manager for a comprehensive interview. Shine during the interview, and upon success, receive your offer to kickstart your training and join our winning team! Your exciting career awaits! Should you have any specific support needs throughout the process, kindly inform a team member, and we will gladly make adjustments to ensure a smooth and inclusive experience for you. Your comfort and success matter to us. We're an equal opportunities employer working hard to remove bias and barriers for our people and candidates, we build equity and inclusion into everything we do so you can be your authentic self throughout your application journey with us. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.
Company Description Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps. Our highly skilled team help drive improvements, creating efficiency and growth within organisations. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. To achieve this we employ the best, most dedicated talent to deliver outstanding technology solutions to both our local and global clients. Be part of our Hitachi family We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don't take our word for it - Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk) What to expect, your benefits Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi. Job Description We are growing our consulting team and looking for Senior Consultants CE to join us on our exciting journey and be part of the Hitachi Solutions family. Key Accountabilities Maintains a thorough knowledge of the organisation and adheres to all organisational standards Responsible for design, build, test and deployment efforts for Customer Engagement (CRM) technology solutions Provide hands on functional and technical knowledge as well as manage client relationships within the context of the role Write development specifications and interface with customers to test modifications and resolve any issues that arise Execute assigned tasks within a structured project environment and lead consultants in various project work streams Analyse customer needs and participate in the design and architecture of business process solutions Responsible for completeness and quality of functional design Translate business requirements into Customer Engagement (CRM) functional and configuration requirements Responsible for testing and documenting the Customer Engagement (CRM) configuration Key Responsibilities Implement and deploy Microsoft Dynamics CE Analyse front office processes (sales, marketing and customer service) to identify opportunities for improvement Gather and understand client functional requirements Perform gap analysis between a client's requirements and the functionality within Microsoft Dynamics CE Configure the application to meet a client's requirements using the Microsoft Dynamics CE Customization Tool, Workflow Tool, or SDK Identify creative workarounds to meet requirements without the development of custom code Understand the functional capabilities and limitations for out of the box functionality as well as custom code Create technical specifications Design and integrate business processes and data flows between CE applications and other applications, such as back office/ERP applications Train client personnel on the usage and administration of Microsoft Dynamics CE (functional user training and technical training) Develop high level project work plans Provide technical support to existing CE clients Lead technical discussions with clients Develop data conversion and testing strategies Qualifications Key Competencies CE forms, screens, views, workflows and reports development Programming languages - C#, VB.net, ASP.NET, HTML, JavaScript, VSTO, Silverlight Architect / design CE system, related customizations, portals, and reports CE development or integration best practices Technical specifications documentation Data migration and integration mappings using SQL Integration Services, Scribe or Web Services SQL Reporting Services SharePoint Services Diversity and Inclusion at Hitachi Solutions Diversity is the wellspring of our innovation and our growth engine, and we believe that creativity is fuelled by diversity. To be truly user centric, we need to ensure that the teams developing products and services are representative of the communities they serve. Our collective success is achieved by fostering and respecting our employees' and customer's individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. If you are interested and want to know more about this opportunity, apply directly and have a chat with us. Additional Information In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at Beware of scams Our recruiting team may communicate with candidates via domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
May 01, 2024
Full time
Company Description Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps. Our highly skilled team help drive improvements, creating efficiency and growth within organisations. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. To achieve this we employ the best, most dedicated talent to deliver outstanding technology solutions to both our local and global clients. Be part of our Hitachi family We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don't take our word for it - Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk) What to expect, your benefits Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi. Job Description We are growing our consulting team and looking for Senior Consultants CE to join us on our exciting journey and be part of the Hitachi Solutions family. Key Accountabilities Maintains a thorough knowledge of the organisation and adheres to all organisational standards Responsible for design, build, test and deployment efforts for Customer Engagement (CRM) technology solutions Provide hands on functional and technical knowledge as well as manage client relationships within the context of the role Write development specifications and interface with customers to test modifications and resolve any issues that arise Execute assigned tasks within a structured project environment and lead consultants in various project work streams Analyse customer needs and participate in the design and architecture of business process solutions Responsible for completeness and quality of functional design Translate business requirements into Customer Engagement (CRM) functional and configuration requirements Responsible for testing and documenting the Customer Engagement (CRM) configuration Key Responsibilities Implement and deploy Microsoft Dynamics CE Analyse front office processes (sales, marketing and customer service) to identify opportunities for improvement Gather and understand client functional requirements Perform gap analysis between a client's requirements and the functionality within Microsoft Dynamics CE Configure the application to meet a client's requirements using the Microsoft Dynamics CE Customization Tool, Workflow Tool, or SDK Identify creative workarounds to meet requirements without the development of custom code Understand the functional capabilities and limitations for out of the box functionality as well as custom code Create technical specifications Design and integrate business processes and data flows between CE applications and other applications, such as back office/ERP applications Train client personnel on the usage and administration of Microsoft Dynamics CE (functional user training and technical training) Develop high level project work plans Provide technical support to existing CE clients Lead technical discussions with clients Develop data conversion and testing strategies Qualifications Key Competencies CE forms, screens, views, workflows and reports development Programming languages - C#, VB.net, ASP.NET, HTML, JavaScript, VSTO, Silverlight Architect / design CE system, related customizations, portals, and reports CE development or integration best practices Technical specifications documentation Data migration and integration mappings using SQL Integration Services, Scribe or Web Services SQL Reporting Services SharePoint Services Diversity and Inclusion at Hitachi Solutions Diversity is the wellspring of our innovation and our growth engine, and we believe that creativity is fuelled by diversity. To be truly user centric, we need to ensure that the teams developing products and services are representative of the communities they serve. Our collective success is achieved by fostering and respecting our employees' and customer's individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. If you are interested and want to know more about this opportunity, apply directly and have a chat with us. Additional Information In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at Beware of scams Our recruiting team may communicate with candidates via domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
Salary (OTE included): £25,000-£45,000 per year Full-time and part-time positions available. We are seeking confident and driven individuals to join our Field Sales Representatives team. As the face of our brand, you will be the first point of contact for residents delivering excellent service and selling our products to bring new customers to Virgin Media O2. Whilst previous sales experience is not needed, we do look for individuals who will thrive in a target-driven role. Come rain or shine, you will meet with our prospective customers at their doorstep, connecting them with our cutting-edge products and services. We offer in-depth training when you first join, enabling you to have quality conversations with customers from the get-go and setting you up for success. Our hours range between 16 to 30 hours a week for part-time opportunities and 37.5 hours a week for full-time. Work hours are between 12:00 pm - 8:00 pm once you are in the field. Training: During your first 3 weeks, you must be available to attend your assigned office between 9:00 am - 5:00 pm Monday to Friday with a mix of self-led learning and an in-office induction with your manager for your detailed learning journey. (Please note part-time employees must be able to commit to this for the first 3 weeks of their employment before reverting to your agreed working hours). Virgin Media has partnered up with O2, the UK's favourite mobile network operator - and together, we're ready to supercharge the UK. We're two of the UK's most iconic brands, combining 46 million+ broadband, mobile, phone and home subscribers. We've come together to give the UK more choice and better value - it's good news for customers, communities and businesses all over the country. A UK driving licence with no more than 8 points. Virgin Media has partnered up with O2, the UK's favourite mobile network operator - and together, we're ready to supercharge the UK. We're two of the UK's most iconic brands, combining 46 million+ broadband, mobile, phone and home subscribers. We've come together to give the UK more choice and better value - it's good news for customers, communities and businesses all over the country. A basic salary of £25,000 (pro-rata for part-time employees) Uncapped commission - Our top advisors earn £60k - £70k per year (pro-rata for part-time employees) Company Car (full-time employees) or Car allowance (part-time employees) 25 days' annual leave, UK bank holidays, and your birthday off, to treat yourself (pro-rata). Plus, the option to buy and sell 5 days' annual leave, to suit your personal needs An excellent pension scheme, matching up to 10% Employee BUPA medical cover, health care plan and life assurance A host of family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave Begin your journey with us through a seamless recruitment process: Following your application, expect a call from our dedicated recruiters for an in-depth discussion about the position. If the initial conversation goes well, secure a meeting with the hiring manager for a comprehensive interview. Shine during the interview, and upon success, receive your offer to kickstart your training and join our winning team! Your exciting career awaits! Should you have any specific support needs throughout the process, kindly inform a team member, and we will gladly make adjustments to ensure a smooth and inclusive experience for you. Your comfort and success matter to us. We're an equal opportunities employer working hard to remove bias and barriers for our people and candidates, we build equity and inclusion into everything we do so you can be your authentic self throughout your application journey with us. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.
May 01, 2024
Full time
Salary (OTE included): £25,000-£45,000 per year Full-time and part-time positions available. We are seeking confident and driven individuals to join our Field Sales Representatives team. As the face of our brand, you will be the first point of contact for residents delivering excellent service and selling our products to bring new customers to Virgin Media O2. Whilst previous sales experience is not needed, we do look for individuals who will thrive in a target-driven role. Come rain or shine, you will meet with our prospective customers at their doorstep, connecting them with our cutting-edge products and services. We offer in-depth training when you first join, enabling you to have quality conversations with customers from the get-go and setting you up for success. Our hours range between 16 to 30 hours a week for part-time opportunities and 37.5 hours a week for full-time. Work hours are between 12:00 pm - 8:00 pm once you are in the field. Training: During your first 3 weeks, you must be available to attend your assigned office between 9:00 am - 5:00 pm Monday to Friday with a mix of self-led learning and an in-office induction with your manager for your detailed learning journey. (Please note part-time employees must be able to commit to this for the first 3 weeks of their employment before reverting to your agreed working hours). Virgin Media has partnered up with O2, the UK's favourite mobile network operator - and together, we're ready to supercharge the UK. We're two of the UK's most iconic brands, combining 46 million+ broadband, mobile, phone and home subscribers. We've come together to give the UK more choice and better value - it's good news for customers, communities and businesses all over the country. A UK driving licence with no more than 8 points. Virgin Media has partnered up with O2, the UK's favourite mobile network operator - and together, we're ready to supercharge the UK. We're two of the UK's most iconic brands, combining 46 million+ broadband, mobile, phone and home subscribers. We've come together to give the UK more choice and better value - it's good news for customers, communities and businesses all over the country. A basic salary of £25,000 (pro-rata for part-time employees) Uncapped commission - Our top advisors earn £60k - £70k per year (pro-rata for part-time employees) Company Car (full-time employees) or Car allowance (part-time employees) 25 days' annual leave, UK bank holidays, and your birthday off, to treat yourself (pro-rata). Plus, the option to buy and sell 5 days' annual leave, to suit your personal needs An excellent pension scheme, matching up to 10% Employee BUPA medical cover, health care plan and life assurance A host of family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave Begin your journey with us through a seamless recruitment process: Following your application, expect a call from our dedicated recruiters for an in-depth discussion about the position. If the initial conversation goes well, secure a meeting with the hiring manager for a comprehensive interview. Shine during the interview, and upon success, receive your offer to kickstart your training and join our winning team! Your exciting career awaits! Should you have any specific support needs throughout the process, kindly inform a team member, and we will gladly make adjustments to ensure a smooth and inclusive experience for you. Your comfort and success matter to us. We're an equal opportunities employer working hard to remove bias and barriers for our people and candidates, we build equity and inclusion into everything we do so you can be your authentic self throughout your application journey with us. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.
Salary (OTE included): £25,000-£45,000 per year Full-time and part-time positions available. We are seeking confident and driven individuals to join our Field Sales Representatives team. As the face of our brand, you will be the first point of contact for residents delivering excellent service and selling our products to bring new customers to Virgin Media O2. Whilst previous sales experience is not needed, we do look for individuals who will thrive in a target-driven role. Come rain or shine, you will meet with our prospective customers at their doorstep, connecting them with our cutting-edge products and services. We offer in-depth training when you first join, enabling you to have quality conversations with customers from the get-go and setting you up for success. Our hours range between 16 to 30 hours a week for part-time opportunities and 37.5 hours a week for full-time. Work hours are between 12:00 pm - 8:00 pm once you are in the field. Training: During your first 3 weeks, you must be available to attend your assigned office between 9:00 am - 5:00 pm Monday to Friday with a mix of self-led learning and an in-office induction with your manager for your detailed learning journey. (Please note part-time employees must be able to commit to this for the first 3 weeks of their employment before reverting to your agreed working hours). Virgin Media has partnered up with O2, the UK's favourite mobile network operator - and together, we're ready to supercharge the UK. We're two of the UK's most iconic brands, combining 46 million+ broadband, mobile, phone and home subscribers. We've come together to give the UK more choice and better value - it's good news for customers, communities and businesses all over the country. A UK driving licence with no more than 8 points. Individuals who enjoy spending time outdoors A positive, winning attitude The self-motivation to hit agreed sales targets, the ability to think on your feet when handling objections, and the resilience to deal with rejections A basic salary of £25,000 (pro-rata for part-time employees) Uncapped commission - Our top advisors earn £60k - £70k per year (pro-rata for part-time employees) Company Car (full-time employees) or Car allowance (part-time employees) 25 days' annual leave, UK bank holidays, and your birthday off, to treat yourself (pro-rata). Plus, the option to buy and sell 5 days' annual leave, to suit your personal needs An excellent pension scheme, matching up to 10% Employee BUPA medical cover, health care plan and life assurance A host of family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave Begin your journey with us through a seamless recruitment process: Following your application, expect a call from our dedicated recruiters for an in-depth discussion about the position. If the initial conversation goes well, secure a meeting with the hiring manager for a comprehensive interview. Shine during the interview, and upon success, receive your offer to kickstart your training and join our winning team! Your exciting career awaits! Should you have any specific support needs throughout the process, kindly inform a team member, and we will gladly make adjustments to ensure a smooth and inclusive experience for you. Your comfort and success matter to us. We're an equal opportunities employer working hard to remove bias and barriers for our people and candidates, we build equity and inclusion into everything we do so you can be your authentic self throughout your application journey with us. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.
May 01, 2024
Full time
Salary (OTE included): £25,000-£45,000 per year Full-time and part-time positions available. We are seeking confident and driven individuals to join our Field Sales Representatives team. As the face of our brand, you will be the first point of contact for residents delivering excellent service and selling our products to bring new customers to Virgin Media O2. Whilst previous sales experience is not needed, we do look for individuals who will thrive in a target-driven role. Come rain or shine, you will meet with our prospective customers at their doorstep, connecting them with our cutting-edge products and services. We offer in-depth training when you first join, enabling you to have quality conversations with customers from the get-go and setting you up for success. Our hours range between 16 to 30 hours a week for part-time opportunities and 37.5 hours a week for full-time. Work hours are between 12:00 pm - 8:00 pm once you are in the field. Training: During your first 3 weeks, you must be available to attend your assigned office between 9:00 am - 5:00 pm Monday to Friday with a mix of self-led learning and an in-office induction with your manager for your detailed learning journey. (Please note part-time employees must be able to commit to this for the first 3 weeks of their employment before reverting to your agreed working hours). Virgin Media has partnered up with O2, the UK's favourite mobile network operator - and together, we're ready to supercharge the UK. We're two of the UK's most iconic brands, combining 46 million+ broadband, mobile, phone and home subscribers. We've come together to give the UK more choice and better value - it's good news for customers, communities and businesses all over the country. A UK driving licence with no more than 8 points. Individuals who enjoy spending time outdoors A positive, winning attitude The self-motivation to hit agreed sales targets, the ability to think on your feet when handling objections, and the resilience to deal with rejections A basic salary of £25,000 (pro-rata for part-time employees) Uncapped commission - Our top advisors earn £60k - £70k per year (pro-rata for part-time employees) Company Car (full-time employees) or Car allowance (part-time employees) 25 days' annual leave, UK bank holidays, and your birthday off, to treat yourself (pro-rata). Plus, the option to buy and sell 5 days' annual leave, to suit your personal needs An excellent pension scheme, matching up to 10% Employee BUPA medical cover, health care plan and life assurance A host of family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave Begin your journey with us through a seamless recruitment process: Following your application, expect a call from our dedicated recruiters for an in-depth discussion about the position. If the initial conversation goes well, secure a meeting with the hiring manager for a comprehensive interview. Shine during the interview, and upon success, receive your offer to kickstart your training and join our winning team! Your exciting career awaits! Should you have any specific support needs throughout the process, kindly inform a team member, and we will gladly make adjustments to ensure a smooth and inclusive experience for you. Your comfort and success matter to us. We're an equal opportunities employer working hard to remove bias and barriers for our people and candidates, we build equity and inclusion into everything we do so you can be your authentic self throughout your application journey with us. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.
Salary (OTE included): £25,000-£45,000 per year Full-time and part-time positions available. We are seeking confident and driven individuals to join our Field Sales Representatives team. As the face of our brand, you will be the first point of contact for residents delivering excellent service and selling our products to bring new customers to Virgin Media O2. Whilst previous sales experience is not needed, we do look for individuals who will thrive in a target-driven role. Come rain or shine, you will meet with our prospective customers at their doorstep, connecting them with our cutting-edge products and services. We offer in-depth training when you first join, enabling you to have quality conversations with customers from the get-go and setting you up for success. Our hours range between 16 to 30 hours a week for part-time opportunities and 37.5 hours a week for full-time. Work hours are between 12:00 pm - 8:00 pm once you are in the field. Training: During your first 3 weeks, you must be available to attend your assigned office between 9:00 am - 5:00 pm Monday to Friday with a mix of self-led learning and an in-office induction with your manager for your detailed learning journey. (Please note part-time employees must be able to commit to this for the first 3 weeks of their employment before reverting to your agreed working hours). Virgin Media has partnered up with O2, the UK's favourite mobile network operator - and together, we're ready to supercharge the UK. We're two of the UK's most iconic brands, combining 46 million+ broadband, mobile, phone and home subscribers. We've come together to give the UK more choice and better value - it's good news for customers, communities and businesses all over the country. A UK driving license with no more than 8 points. Individuals who enjoy spending time outdoors A positive, winning attitude The self-motivation to hit agreed sales targets, the ability to think on your feet when handling objections, and the resilience to deal with rejections A basic salary of £25,000 (pro-rata for part-time employees) Uncapped commission - Our top advisors earn £60k - £70k per year (pro-rata for part-time employees) Company Car (full-time employees) or Car allowance (part-time employees) 25 days' annual leave, UK bank holidays, and your birthday off, to treat yourself (pro-rata). Plus, the option to buy and sell 5 days' annual leave, to suit your personal needs An excellent pension scheme, matching up to 10% Employee BUPA medical cover, health care plan and life assurance A host of family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave Begin your journey with us through a seamless recruitment process: Following your application, expect a call from our dedicated recruiters for an in-depth discussion about the position. If the initial conversation goes well, secure a meeting with the hiring manager for a comprehensive interview. Shine during the interview, and upon success, receive your offer to kickstart your training and join our winning team! Your exciting career awaits! Should you have any specific support needs throughout the process, kindly inform a team member, and we will gladly make adjustments to ensure a smooth and inclusive experience for you. Your comfort and success matter to us. We're an equal opportunities employer working hard to remove bias and barriers for our people and candidates, we build equity and inclusion into everything we do so you can be your authentic self throughout your application journey with us. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.
May 01, 2024
Full time
Salary (OTE included): £25,000-£45,000 per year Full-time and part-time positions available. We are seeking confident and driven individuals to join our Field Sales Representatives team. As the face of our brand, you will be the first point of contact for residents delivering excellent service and selling our products to bring new customers to Virgin Media O2. Whilst previous sales experience is not needed, we do look for individuals who will thrive in a target-driven role. Come rain or shine, you will meet with our prospective customers at their doorstep, connecting them with our cutting-edge products and services. We offer in-depth training when you first join, enabling you to have quality conversations with customers from the get-go and setting you up for success. Our hours range between 16 to 30 hours a week for part-time opportunities and 37.5 hours a week for full-time. Work hours are between 12:00 pm - 8:00 pm once you are in the field. Training: During your first 3 weeks, you must be available to attend your assigned office between 9:00 am - 5:00 pm Monday to Friday with a mix of self-led learning and an in-office induction with your manager for your detailed learning journey. (Please note part-time employees must be able to commit to this for the first 3 weeks of their employment before reverting to your agreed working hours). Virgin Media has partnered up with O2, the UK's favourite mobile network operator - and together, we're ready to supercharge the UK. We're two of the UK's most iconic brands, combining 46 million+ broadband, mobile, phone and home subscribers. We've come together to give the UK more choice and better value - it's good news for customers, communities and businesses all over the country. A UK driving license with no more than 8 points. Individuals who enjoy spending time outdoors A positive, winning attitude The self-motivation to hit agreed sales targets, the ability to think on your feet when handling objections, and the resilience to deal with rejections A basic salary of £25,000 (pro-rata for part-time employees) Uncapped commission - Our top advisors earn £60k - £70k per year (pro-rata for part-time employees) Company Car (full-time employees) or Car allowance (part-time employees) 25 days' annual leave, UK bank holidays, and your birthday off, to treat yourself (pro-rata). Plus, the option to buy and sell 5 days' annual leave, to suit your personal needs An excellent pension scheme, matching up to 10% Employee BUPA medical cover, health care plan and life assurance A host of family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave Begin your journey with us through a seamless recruitment process: Following your application, expect a call from our dedicated recruiters for an in-depth discussion about the position. If the initial conversation goes well, secure a meeting with the hiring manager for a comprehensive interview. Shine during the interview, and upon success, receive your offer to kickstart your training and join our winning team! Your exciting career awaits! Should you have any specific support needs throughout the process, kindly inform a team member, and we will gladly make adjustments to ensure a smooth and inclusive experience for you. Your comfort and success matter to us. We're an equal opportunities employer working hard to remove bias and barriers for our people and candidates, we build equity and inclusion into everything we do so you can be your authentic self throughout your application journey with us. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.
Retail Senior Customer Assistant Frimley Park Hospital, Surrey Overview Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.We are now looking for a Retail Senior Customer Assistant to join us on a full-time, permanent basis. The Role As a Retail Senior Customer Assistant, you will work alongside a friendly team to support the day-to-day management of our shop in Frimley Park Hospital.In this role, you will be responsible for:- Providing friendly, helpful and efficient service at all times- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments- Operating the till and cashing up- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy- Ensuring that all stock and displays are replenished regularly and ordering supplies if required- Supervise the site and the team in the absence of the Retail Service ManagerPlease note, some roles will involve pushing loaded trolleys of stock for long distances. Working Hours This is a permanent, full-time role working 35 hours per week across five days. Shift times are between 06:30 and 20:00. Shifts are 06:30/07:00 - 14:30/15:00 and 12:30 - 20:00. What you'll need Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone's day. The key is to adapt your approach to each person to ensure their needs are met.- Experience at supervisory level within a similar retail environment- Knowledge of EPOS systems- Knowledge and experience of general administrative processes- Excellent customer service skills- Ability to proficiently use standard IT systems- Good literacy and numeracy skills- A willingness to work flexible hours to fit with the trading hours of the sites What you get in return We're proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:- Salary of £21,824 per annum- 26 days' holiday plus paid statutory Bank Holidays- Ten weeks' company sick pay following successful completion of probation- A great pension scheme- 2 x Salary Death in Service Benefit, subject to qualification- Enhanced Family Leave schemes- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online- A 24-hour doctor line, financial support with dental/optical and other therapies- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included- Extensive online and on the job training to ensure you will succeed in your role- Opportunities to discuss flexible working- Opportunities to develop new skills and progress your career- The chance to make a positive, lasting impact that changes lives, communities and societyRoyal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website. How to apply To apply for the role of Retail Senior Customer Assistant, please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.Join Royal Voluntary Service and together we can change lives, change communities and change society. Dates to bear in mind The closing date for this role is the 15th May 2024. However, we reserve the right to close this vacancy early should sufficient applications be received.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Other organisations may call this role Senior Retail Assistant, Senior Shop Assistant, Senior Café Assistant, Store Supervisor, or Senior Customer Service Assistant.
May 01, 2024
Full time
Retail Senior Customer Assistant Frimley Park Hospital, Surrey Overview Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.We are now looking for a Retail Senior Customer Assistant to join us on a full-time, permanent basis. The Role As a Retail Senior Customer Assistant, you will work alongside a friendly team to support the day-to-day management of our shop in Frimley Park Hospital.In this role, you will be responsible for:- Providing friendly, helpful and efficient service at all times- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments- Operating the till and cashing up- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy- Ensuring that all stock and displays are replenished regularly and ordering supplies if required- Supervise the site and the team in the absence of the Retail Service ManagerPlease note, some roles will involve pushing loaded trolleys of stock for long distances. Working Hours This is a permanent, full-time role working 35 hours per week across five days. Shift times are between 06:30 and 20:00. Shifts are 06:30/07:00 - 14:30/15:00 and 12:30 - 20:00. What you'll need Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone's day. The key is to adapt your approach to each person to ensure their needs are met.- Experience at supervisory level within a similar retail environment- Knowledge of EPOS systems- Knowledge and experience of general administrative processes- Excellent customer service skills- Ability to proficiently use standard IT systems- Good literacy and numeracy skills- A willingness to work flexible hours to fit with the trading hours of the sites What you get in return We're proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:- Salary of £21,824 per annum- 26 days' holiday plus paid statutory Bank Holidays- Ten weeks' company sick pay following successful completion of probation- A great pension scheme- 2 x Salary Death in Service Benefit, subject to qualification- Enhanced Family Leave schemes- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online- A 24-hour doctor line, financial support with dental/optical and other therapies- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included- Extensive online and on the job training to ensure you will succeed in your role- Opportunities to discuss flexible working- Opportunities to develop new skills and progress your career- The chance to make a positive, lasting impact that changes lives, communities and societyRoyal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website. How to apply To apply for the role of Retail Senior Customer Assistant, please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.Join Royal Voluntary Service and together we can change lives, change communities and change society. Dates to bear in mind The closing date for this role is the 15th May 2024. However, we reserve the right to close this vacancy early should sufficient applications be received.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Other organisations may call this role Senior Retail Assistant, Senior Shop Assistant, Senior Café Assistant, Store Supervisor, or Senior Customer Service Assistant.
Opus People Solutions
Peterborough, Cambridgeshire
Child information and Advice Officer Hourly rate: £14.43 Length of assignment: 3 months Hours per week: 37 Monday-Friday Office location: Sand Martin House Bittern Way Peterborough PE2 8TY Opus People Solutions are recruiting on behalf of Peterborough City Council for a Child Information & Advice Officer to work in their Multi Agency Safeguarding Hub, or 'MASH' department. This is the first point of contact for all new contacts about children, young people and their families. They help vulnerable children who may benefit from early help services as well as children in need of social work support, protection and care. This is an office based role. Key responsibilities: -To deal effectively with telephone and email enquiries from members of thepublic, customers, services users, internal departments and professionals andfrom other agencies (e.g. schools, health, police). -To provide advice, guidance and prompt, high quality responses to allenquiries.-To work with professionals to provide feedback on progress and outcomes topartner agencies, professional organisations and the public as appropriate,verbally or in writing.-To accurately gather, record and maintain highly sensitive and confidentialdata on the designated databases, collating key information relating toChildren's Social Care.-To operate in accordance with the GDPR, ensuring data is storedaccurately to enable the production of statistical and management reports asrequired.-To ensure appropriate contacts are swiftly and accurately progressed torelevant Social Workers and named partner representatives within settimescales.-To seek advice and guidance from Social Workers and partnerrepresentatives in response to contacts and queries as required.-To ensure that contacts which are not accepted by Children's Social Care aresent to appropriate support services, as directed by relevant Social Workers.
May 01, 2024
Full time
Child information and Advice Officer Hourly rate: £14.43 Length of assignment: 3 months Hours per week: 37 Monday-Friday Office location: Sand Martin House Bittern Way Peterborough PE2 8TY Opus People Solutions are recruiting on behalf of Peterborough City Council for a Child Information & Advice Officer to work in their Multi Agency Safeguarding Hub, or 'MASH' department. This is the first point of contact for all new contacts about children, young people and their families. They help vulnerable children who may benefit from early help services as well as children in need of social work support, protection and care. This is an office based role. Key responsibilities: -To deal effectively with telephone and email enquiries from members of thepublic, customers, services users, internal departments and professionals andfrom other agencies (e.g. schools, health, police). -To provide advice, guidance and prompt, high quality responses to allenquiries.-To work with professionals to provide feedback on progress and outcomes topartner agencies, professional organisations and the public as appropriate,verbally or in writing.-To accurately gather, record and maintain highly sensitive and confidentialdata on the designated databases, collating key information relating toChildren's Social Care.-To operate in accordance with the GDPR, ensuring data is storedaccurately to enable the production of statistical and management reports asrequired.-To ensure appropriate contacts are swiftly and accurately progressed torelevant Social Workers and named partner representatives within settimescales.-To seek advice and guidance from Social Workers and partnerrepresentatives in response to contacts and queries as required.-To ensure that contacts which are not accepted by Children's Social Care aresent to appropriate support services, as directed by relevant Social Workers.
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; possessing strong decision-making and communication skills with the ability to work accurately to strict deadlines. With a passion for qualitative service, you will enjoy the challenges of problem solving and thrive in a stimulating environment. Main responsibilities: Allocate cases to Customer Service team daily and ensure SLAs are met. Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc. Facilitate ongoing training and development of staff to deliver a high standard of customer care. Develop a communication method and regular updates to staff taking overflow calls, scripts and process in particular. Manage continuous improvement within the department, updating processes and systems to ensure that they are fit for purpose. Support the customer service team to ensure quality and productivity targets are met. Resolve all customer service complaint escalations (consumers and retailers). Lead with professionalism during periods of change, displaying motivating and encouraging behaviours. Utilise social media, telephony, and online systems with exemplary attention to detail. Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Wellbeing Issues, Training, and all Feedback within the team. Maintain the CRM system, ensuring that it's kept up to date. About you: Minimum 5 years Management experience within a similar role Self-Motivated and ability to work well under pressure. Be able to work on your own initiative. Excellent verbal and written communication skills Positive expectations of success and delivery Experience leading a team to targeted KPIs. Empathetic, Decisive, Approachable and Adaptable Benefits: 22 days holiday plus bank holidays, increasing with length of service. Company pension Life insurance (x4 base salary) Private medical insurance Company events Free parking Supplemental pay types: Bonus scheme (discretionary) Company sick pay (discretionary)
May 01, 2024
Full time
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; possessing strong decision-making and communication skills with the ability to work accurately to strict deadlines. With a passion for qualitative service, you will enjoy the challenges of problem solving and thrive in a stimulating environment. Main responsibilities: Allocate cases to Customer Service team daily and ensure SLAs are met. Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc. Facilitate ongoing training and development of staff to deliver a high standard of customer care. Develop a communication method and regular updates to staff taking overflow calls, scripts and process in particular. Manage continuous improvement within the department, updating processes and systems to ensure that they are fit for purpose. Support the customer service team to ensure quality and productivity targets are met. Resolve all customer service complaint escalations (consumers and retailers). Lead with professionalism during periods of change, displaying motivating and encouraging behaviours. Utilise social media, telephony, and online systems with exemplary attention to detail. Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Wellbeing Issues, Training, and all Feedback within the team. Maintain the CRM system, ensuring that it's kept up to date. About you: Minimum 5 years Management experience within a similar role Self-Motivated and ability to work well under pressure. Be able to work on your own initiative. Excellent verbal and written communication skills Positive expectations of success and delivery Experience leading a team to targeted KPIs. Empathetic, Decisive, Approachable and Adaptable Benefits: 22 days holiday plus bank holidays, increasing with length of service. Company pension Life insurance (x4 base salary) Private medical insurance Company events Free parking Supplemental pay types: Bonus scheme (discretionary) Company sick pay (discretionary)
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; possessing strong decision-making and communication skills with the ability to work accurately to strict deadlines. With a passion for qualitative service, you will enjoy the challenges of problem solving and thrive in a stimulating environment. Main responsibilities: Allocate cases to Customer Service team daily and ensure SLAs are met. Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc. Facilitate ongoing training and development of staff to deliver a high standard of customer care. Develop a communication method and regular updates to staff taking overflow calls, scripts and process in particular. Manage continuous improvement within the department, updating processes and systems to ensure that they are fit for purpose. Support the customer service team to ensure quality and productivity targets are met. Resolve all customer service complaint escalations (consumers and retailers). Lead with professionalism during periods of change, displaying motivating and encouraging behaviours. Utilise social media, telephony, and online systems with exemplary attention to detail. Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Wellbeing Issues, Training, and all Feedback within the team. Maintain the CRM system, ensuring that it's kept up to date. About you: Minimum 5 years Management experience within a similar role Self-Motivated and ability to work well under pressure. Be able to work on your own initiative. Excellent verbal and written communication skills Positive expectations of success and delivery Experience leading a team to targeted KPIs. Empathetic, Decisive, Approachable and Adaptable Benefits: 22 days holiday plus bank holidays, increasing with length of service. Company pension Life insurance (x4 base salary) Private medical insurance Company events Free parking Supplemental pay types: Bonus scheme (discretionary) Company sick pay (discretionary)
May 01, 2024
Full time
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; possessing strong decision-making and communication skills with the ability to work accurately to strict deadlines. With a passion for qualitative service, you will enjoy the challenges of problem solving and thrive in a stimulating environment. Main responsibilities: Allocate cases to Customer Service team daily and ensure SLAs are met. Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc. Facilitate ongoing training and development of staff to deliver a high standard of customer care. Develop a communication method and regular updates to staff taking overflow calls, scripts and process in particular. Manage continuous improvement within the department, updating processes and systems to ensure that they are fit for purpose. Support the customer service team to ensure quality and productivity targets are met. Resolve all customer service complaint escalations (consumers and retailers). Lead with professionalism during periods of change, displaying motivating and encouraging behaviours. Utilise social media, telephony, and online systems with exemplary attention to detail. Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Wellbeing Issues, Training, and all Feedback within the team. Maintain the CRM system, ensuring that it's kept up to date. About you: Minimum 5 years Management experience within a similar role Self-Motivated and ability to work well under pressure. Be able to work on your own initiative. Excellent verbal and written communication skills Positive expectations of success and delivery Experience leading a team to targeted KPIs. Empathetic, Decisive, Approachable and Adaptable Benefits: 22 days holiday plus bank holidays, increasing with length of service. Company pension Life insurance (x4 base salary) Private medical insurance Company events Free parking Supplemental pay types: Bonus scheme (discretionary) Company sick pay (discretionary)
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; possessing strong decision-making and communication skills with the ability to work accurately to strict deadlines. With a passion for qualitative service, you will enjoy the challenges of problem solving and thrive in a stimulating environment. Main responsibilities: Allocate cases to Customer Service team daily and ensure SLAs are met. Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc. Facilitate ongoing training and development of staff to deliver a high standard of customer care. Develop a communication method and regular updates to staff taking overflow calls, scripts and process in particular. Manage continuous improvement within the department, updating processes and systems to ensure that they are fit for purpose. Support the customer service team to ensure quality and productivity targets are met. Resolve all customer service complaint escalations (consumers and retailers). Lead with professionalism during periods of change, displaying motivating and encouraging behaviours. Utilise social media, telephony, and online systems with exemplary attention to detail. Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Wellbeing Issues, Training, and all Feedback within the team. Maintain the CRM system, ensuring that it's kept up to date. About you: Minimum 5 years Management experience within a similar role Self-Motivated and ability to work well under pressure. Be able to work on your own initiative. Excellent verbal and written communication skills Positive expectations of success and delivery Experience leading a team to targeted KPIs. Empathetic, Decisive, Approachable and Adaptable Benefits: 22 days holiday plus bank holidays, increasing with length of service. Company pension Life insurance (x4 base salary) Private medical insurance Company events Free parking Supplemental pay types: Bonus scheme (discretionary) Company sick pay (discretionary)
May 01, 2024
Full time
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; possessing strong decision-making and communication skills with the ability to work accurately to strict deadlines. With a passion for qualitative service, you will enjoy the challenges of problem solving and thrive in a stimulating environment. Main responsibilities: Allocate cases to Customer Service team daily and ensure SLAs are met. Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc. Facilitate ongoing training and development of staff to deliver a high standard of customer care. Develop a communication method and regular updates to staff taking overflow calls, scripts and process in particular. Manage continuous improvement within the department, updating processes and systems to ensure that they are fit for purpose. Support the customer service team to ensure quality and productivity targets are met. Resolve all customer service complaint escalations (consumers and retailers). Lead with professionalism during periods of change, displaying motivating and encouraging behaviours. Utilise social media, telephony, and online systems with exemplary attention to detail. Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Wellbeing Issues, Training, and all Feedback within the team. Maintain the CRM system, ensuring that it's kept up to date. About you: Minimum 5 years Management experience within a similar role Self-Motivated and ability to work well under pressure. Be able to work on your own initiative. Excellent verbal and written communication skills Positive expectations of success and delivery Experience leading a team to targeted KPIs. Empathetic, Decisive, Approachable and Adaptable Benefits: 22 days holiday plus bank holidays, increasing with length of service. Company pension Life insurance (x4 base salary) Private medical insurance Company events Free parking Supplemental pay types: Bonus scheme (discretionary) Company sick pay (discretionary)
Invicta Construction Finishes
Wakefield, Yorkshire
Part-Time Office Manager required in Wakefield! Are you a driven and organised individual with strong IT skills and a passion for communication and logistics? Do you thrive in a dynamic environment and enjoy contributing to the growth of a business? If so, we have an exciting opportunity for you! Office ManagerWakefield, WF1 2DT Part time - flexible hours working around school hours Ideally 18-24 hours per week Salary up to £30,000 pro rata Please Note: Applicants must be authorised to work in the UK Invicta Construction Finishes is a rapidly growing construction business led by an ambitious Managing Director. We specialise in delivering high-quality internal and external finishes to commercial buildings, new houses, and refurbishments. As we expand our client base, we are seeking a talented Office Manager to join our team on a part-time basis and play a pivotal role in supporting our continued growth. Benefits: Opportunity for growth and progression as the business expands Competitive salary with potential for a performance-related bonus Business coaching opportunities with industry experts Family-friendly work environment with flexible hours The Office Manager Role: You will work closely with the Managing Director to ensure seamless operations and contribute to the development and growth of the business. Your responsibilities will include: Key Responsibilities: Organising the back office to enable the MD to focus on business growth Developing systems and procedures to streamline business operations Managing day-to-day office tasks, including administration, purchasing materials, and reconciling invoices Maintaining cash flow forecasts and coordinating the Managing Director's schedule Writing website and social media content to build brand awareness Tracking job costs and assisting in budgeting and forecasting Checking supplier invoices and processing payments The Ideal Candidate: We are looking for a dynamic and organised individual with the following skills and attributes: Strong IT skills, including Outlook, Excel, and Word Excellent people skills and telephone etiquette Keen eye for numbers and attention to detail Experience with online accountancy software, ideally Xero Social media experience for brand promotion Ability to work independently and set goals Commitment to personal development and role enhancement Sound like you? Then what are you waiting for? We'd love to start a conversation with you How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Office Manager, Office Management, Admin, Administration, Admin Manager, Administration Manager, Office Administrator, Bookkeeper, Customer Service Representative, Social Media Coordinator, Financial Analyst, Marketing Coordinator, Procurement, Purchaser, Purchasing.
May 01, 2024
Full time
Part-Time Office Manager required in Wakefield! Are you a driven and organised individual with strong IT skills and a passion for communication and logistics? Do you thrive in a dynamic environment and enjoy contributing to the growth of a business? If so, we have an exciting opportunity for you! Office ManagerWakefield, WF1 2DT Part time - flexible hours working around school hours Ideally 18-24 hours per week Salary up to £30,000 pro rata Please Note: Applicants must be authorised to work in the UK Invicta Construction Finishes is a rapidly growing construction business led by an ambitious Managing Director. We specialise in delivering high-quality internal and external finishes to commercial buildings, new houses, and refurbishments. As we expand our client base, we are seeking a talented Office Manager to join our team on a part-time basis and play a pivotal role in supporting our continued growth. Benefits: Opportunity for growth and progression as the business expands Competitive salary with potential for a performance-related bonus Business coaching opportunities with industry experts Family-friendly work environment with flexible hours The Office Manager Role: You will work closely with the Managing Director to ensure seamless operations and contribute to the development and growth of the business. Your responsibilities will include: Key Responsibilities: Organising the back office to enable the MD to focus on business growth Developing systems and procedures to streamline business operations Managing day-to-day office tasks, including administration, purchasing materials, and reconciling invoices Maintaining cash flow forecasts and coordinating the Managing Director's schedule Writing website and social media content to build brand awareness Tracking job costs and assisting in budgeting and forecasting Checking supplier invoices and processing payments The Ideal Candidate: We are looking for a dynamic and organised individual with the following skills and attributes: Strong IT skills, including Outlook, Excel, and Word Excellent people skills and telephone etiquette Keen eye for numbers and attention to detail Experience with online accountancy software, ideally Xero Social media experience for brand promotion Ability to work independently and set goals Commitment to personal development and role enhancement Sound like you? Then what are you waiting for? We'd love to start a conversation with you How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Office Manager, Office Management, Admin, Administration, Admin Manager, Administration Manager, Office Administrator, Bookkeeper, Customer Service Representative, Social Media Coordinator, Financial Analyst, Marketing Coordinator, Procurement, Purchaser, Purchasing.
CCR Recruitment Group
Welwyn Garden City, Hertfordshire
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; possessing strong decision-making and communication skills with the ability to work accurately to strict deadlines. With a passion for qualitative service, you will enjoy the challenges of problem solving and thrive in a stimulating environment. Main responsibilities: Allocate cases to Customer Service team daily and ensure SLAs are met. Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc. Facilitate ongoing training and development of staff to deliver a high standard of customer care. Develop a communication method and regular updates to staff taking overflow calls, scripts and process in particular. Manage continuous improvement within the department, updating processes and systems to ensure that they are fit for purpose. Support the customer service team to ensure quality and productivity targets are met. Resolve all customer service complaint escalations (consumers and retailers). Lead with professionalism during periods of change, displaying motivating and encouraging behaviours. Utilise social media, telephony, and online systems with exemplary attention to detail. Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Wellbeing Issues, Training, and all Feedback within the team. Maintain the CRM system, ensuring that it's kept up to date. About you: Minimum 5 years Management experience within a similar role Self-Motivated and ability to work well under pressure. Be able to work on your own initiative. Excellent verbal and written communication skills Positive expectations of success and delivery Experience leading a team to targeted KPIs. Empathetic, Decisive, Approachable and Adaptable Benefits: 22 days holiday plus bank holidays, increasing with length of service. Company pension Life insurance (x4 base salary) Private medical insurance Company events Free parking Supplemental pay types: Bonus scheme (discretionary) Company sick pay (discretionary)
May 01, 2024
Full time
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; possessing strong decision-making and communication skills with the ability to work accurately to strict deadlines. With a passion for qualitative service, you will enjoy the challenges of problem solving and thrive in a stimulating environment. Main responsibilities: Allocate cases to Customer Service team daily and ensure SLAs are met. Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc. Facilitate ongoing training and development of staff to deliver a high standard of customer care. Develop a communication method and regular updates to staff taking overflow calls, scripts and process in particular. Manage continuous improvement within the department, updating processes and systems to ensure that they are fit for purpose. Support the customer service team to ensure quality and productivity targets are met. Resolve all customer service complaint escalations (consumers and retailers). Lead with professionalism during periods of change, displaying motivating and encouraging behaviours. Utilise social media, telephony, and online systems with exemplary attention to detail. Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Wellbeing Issues, Training, and all Feedback within the team. Maintain the CRM system, ensuring that it's kept up to date. About you: Minimum 5 years Management experience within a similar role Self-Motivated and ability to work well under pressure. Be able to work on your own initiative. Excellent verbal and written communication skills Positive expectations of success and delivery Experience leading a team to targeted KPIs. Empathetic, Decisive, Approachable and Adaptable Benefits: 22 days holiday plus bank holidays, increasing with length of service. Company pension Life insurance (x4 base salary) Private medical insurance Company events Free parking Supplemental pay types: Bonus scheme (discretionary) Company sick pay (discretionary)
Role: Telesales Representative Company type: Ingredients Wholesaler Location: Nr Cheshunt, Hertfordshire Are you looking for your next fast paced Telesales role? If so, I have a fantastic opportunity for you! You will use your engaging sales skills to develop your accounts and grow business. Salary is up to 30,000 with OTE of up to 33,000. + benefits Role is Monday to Friday (Mon-Thurs 8-5 and Fri 8-4) 100% site-based role in Waltham Abbey. A supportive, friendly working environment where hard work is rewarded, and career development is clearly set out. The Company As part of a global ingredients and chemicals company, my clients supply ingredients to retail, food manufacturing and food service sectors. They are a well-established organisation with backing from their global parent company so offer stability and progression in a family feel environment. The Role As part of their Telesales team your duties will include. Outbound calls to your portfolio of customers, capture order details whilst looking for upselling opportunities. Provide high quality and engaging customer service over the phone. Maintain accurate customer details on CRM. Assisting Account Managers with on the road enquiries Your Skills & Experience To be considered for this opportunity you will need. Commercial experience within a B2B environment Excellent communication and negotiation skills Organised, motivated and energetic! Accurate attention to detail and confident IT skills
May 01, 2024
Full time
Role: Telesales Representative Company type: Ingredients Wholesaler Location: Nr Cheshunt, Hertfordshire Are you looking for your next fast paced Telesales role? If so, I have a fantastic opportunity for you! You will use your engaging sales skills to develop your accounts and grow business. Salary is up to 30,000 with OTE of up to 33,000. + benefits Role is Monday to Friday (Mon-Thurs 8-5 and Fri 8-4) 100% site-based role in Waltham Abbey. A supportive, friendly working environment where hard work is rewarded, and career development is clearly set out. The Company As part of a global ingredients and chemicals company, my clients supply ingredients to retail, food manufacturing and food service sectors. They are a well-established organisation with backing from their global parent company so offer stability and progression in a family feel environment. The Role As part of their Telesales team your duties will include. Outbound calls to your portfolio of customers, capture order details whilst looking for upselling opportunities. Provide high quality and engaging customer service over the phone. Maintain accurate customer details on CRM. Assisting Account Managers with on the road enquiries Your Skills & Experience To be considered for this opportunity you will need. Commercial experience within a B2B environment Excellent communication and negotiation skills Organised, motivated and energetic! Accurate attention to detail and confident IT skills
We have a great opportunity for a Senior Quantity Surveyor to join our team at Vistry South East Midlands, at our office in Enderby, Leicester. As our Senior Quantity Surveyor, you will be responsible for being the commercial lead on a number of mixed tenure developments in the South East Midlands patch and have experience of successfully delivering major open market, affordable and contracting housing schemes. This is a senior role and the successful candidate will have worked in a similar level role for a main contractor or developer within the region. You must be proven in commercial and risk management, have a reputation for integrity, maturity, and sound business judgement; be totally comfortable managing trainee and assistant surveyors; possess the creativity, commercial expertise, and commitment to successfully play an important role within the commercial and site teams. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Extensive experience working at a similar level within a construction organisation. Demonstrable strong account management and commercial experience. Strong team player, with the entrepreneurial ability to operate and excel in a changing on- site environment. Well-developed analytical, oral and presentation / communication skills. Degree qualified preferable. Professional membership of MCIOB or RICS preferable. Strong in-depth knowledge of groundworks, roads and sewers. Training of and understanding of COINs Training and understanding of 4p (viewpoint). Management of Assistant Surveyor / Trainee Surveyor. More about the Senior Quantity Surveyor role Strive to optimise the profitability of the Contracts. Ensure that the Contracts achieve the optimum cashflow position. Completion and compliance with required contract documentation including Performance Bonds, Parent Company Guarantees and Warranties. Ensure that all contract documentation and sub-contract documentation is completed and stored centrally. Compliance with Commercial and Company procedures through the Business Management System. Presenting and agreeing the external valuation with the Client's Representative. Pricing and agreeing variations with the Client's Representative. Prepare and manage key and large risk subcontract accounts from inception to final accounts. Subcontract procurement strategy and implementation. Ensure the procurement of sub-contractors is in line with the Vistry Business Management System and that the packages cover the scope of the works. Check and ensure compliance and issuing of timely Payment and Pay less notices to Subcontractors. Preparing monthly CVR & VCA reports for presentation to the Business Unit Management. Monitoring risk and opportunity schedules and managing risk from Commencement to Completion. Contribute to management of life of site cost & revenue forecasts across multi-phase developments. As part of project team, help shape long term delivery strategy for project Provide input and cost and value engineering advice throughout the design life of the scheme and attend design team meetings. Managing and undertake the personal development reviews of associated surveying resources, including training. Ensure a proactive approach to dispute avoidance. Ensure company health and safety standards and procedures are followed throughout the team Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
May 01, 2024
Full time
We have a great opportunity for a Senior Quantity Surveyor to join our team at Vistry South East Midlands, at our office in Enderby, Leicester. As our Senior Quantity Surveyor, you will be responsible for being the commercial lead on a number of mixed tenure developments in the South East Midlands patch and have experience of successfully delivering major open market, affordable and contracting housing schemes. This is a senior role and the successful candidate will have worked in a similar level role for a main contractor or developer within the region. You must be proven in commercial and risk management, have a reputation for integrity, maturity, and sound business judgement; be totally comfortable managing trainee and assistant surveyors; possess the creativity, commercial expertise, and commitment to successfully play an important role within the commercial and site teams. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Extensive experience working at a similar level within a construction organisation. Demonstrable strong account management and commercial experience. Strong team player, with the entrepreneurial ability to operate and excel in a changing on- site environment. Well-developed analytical, oral and presentation / communication skills. Degree qualified preferable. Professional membership of MCIOB or RICS preferable. Strong in-depth knowledge of groundworks, roads and sewers. Training of and understanding of COINs Training and understanding of 4p (viewpoint). Management of Assistant Surveyor / Trainee Surveyor. More about the Senior Quantity Surveyor role Strive to optimise the profitability of the Contracts. Ensure that the Contracts achieve the optimum cashflow position. Completion and compliance with required contract documentation including Performance Bonds, Parent Company Guarantees and Warranties. Ensure that all contract documentation and sub-contract documentation is completed and stored centrally. Compliance with Commercial and Company procedures through the Business Management System. Presenting and agreeing the external valuation with the Client's Representative. Pricing and agreeing variations with the Client's Representative. Prepare and manage key and large risk subcontract accounts from inception to final accounts. Subcontract procurement strategy and implementation. Ensure the procurement of sub-contractors is in line with the Vistry Business Management System and that the packages cover the scope of the works. Check and ensure compliance and issuing of timely Payment and Pay less notices to Subcontractors. Preparing monthly CVR & VCA reports for presentation to the Business Unit Management. Monitoring risk and opportunity schedules and managing risk from Commencement to Completion. Contribute to management of life of site cost & revenue forecasts across multi-phase developments. As part of project team, help shape long term delivery strategy for project Provide input and cost and value engineering advice throughout the design life of the scheme and attend design team meetings. Managing and undertake the personal development reviews of associated surveying resources, including training. Ensure a proactive approach to dispute avoidance. Ensure company health and safety standards and procedures are followed throughout the team Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Parts Advisor 25,000 to 28,000 per annum, Permanent, Full-time 39 hours per week Mon-Fri, BS37 Yate, Bristol, Holidays, Pension, Parking plus more An engineering business established in 1969 who are actively seeking a parts advisor to join their team as a customer services representative. Working within a team of 6 with the full support of a line manager, this will see you working for a bespoke engineering company who supply to market leading brands within their sector. The parts advisor would carry out duties such as : Assisting customers in delivering advise on parts Process parts orders efficiently Maintain an up to date knowledge of new or updates on parts Remain aware of seasonal requirements and of parts needed in the event of a recall or special offer in the Parts Department Maintain parts stock and stock records Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the Parts Manager Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued Assist the Parts Manager in all aspects of stocktaking Ensure the highest level of customer satisfaction The successful parts advisor will need to hold : Accuracy in identifying customer needs Proficient using IT Packages Have a strong customer services skill set ideally from within the Automotive, parts or engineering industries Have excellent administration and data recording experience Working as a parts advisor will see you acting as the first point of contact within the parts or after sales department, have a need to daily report and deliver exceptional customer services to their client base. This would be the ideal role for someone who has worked as a parts administrator, customer services representative or parts advisor. Benefits include : Paying 25,000 to 28,000 per annum 25 days holiday plus bank holidays Company Pension Free on-site parking Apply today for immediate consideration - you can also apply direct to (url removed). For further information, please feel free to call Richard Hughes on (phone number removed) / (phone number removed). Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Parts Advisor 25,000 to 28,000 per annum, Permanent, Full-time 39 hours per week Mon-Fri, BS37 Yate, Bristol, Holidays, Pension, Parking plus more An engineering business established in 1969 who are actively seeking a parts advisor to join their team as a customer services representative. Working within a team of 6 with the full support of a line manager, this will see you working for a bespoke engineering company who supply to market leading brands within their sector. The parts advisor would carry out duties such as : Assisting customers in delivering advise on parts Process parts orders efficiently Maintain an up to date knowledge of new or updates on parts Remain aware of seasonal requirements and of parts needed in the event of a recall or special offer in the Parts Department Maintain parts stock and stock records Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the Parts Manager Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued Assist the Parts Manager in all aspects of stocktaking Ensure the highest level of customer satisfaction The successful parts advisor will need to hold : Accuracy in identifying customer needs Proficient using IT Packages Have a strong customer services skill set ideally from within the Automotive, parts or engineering industries Have excellent administration and data recording experience Working as a parts advisor will see you acting as the first point of contact within the parts or after sales department, have a need to daily report and deliver exceptional customer services to their client base. This would be the ideal role for someone who has worked as a parts administrator, customer services representative or parts advisor. Benefits include : Paying 25,000 to 28,000 per annum 25 days holiday plus bank holidays Company Pension Free on-site parking Apply today for immediate consideration - you can also apply direct to (url removed). For further information, please feel free to call Richard Hughes on (phone number removed) / (phone number removed). Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.