One Avenue Group
Dawson House, Jewry Street, London, UK
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
May 10, 2022
Full time
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
My client are a leading Property Managment business looking to hire a tech/systems savvy Office/Operations Manager. They are looking for someone who has experience in implementing systems and procedures and streamlining processes. In this pivotal role, you'll be the driving force behind the operational efficiency and the link between the departments, ensuring smooth day to day running of the business as well as strategically implementing process. You will also be responsible for managing the admin team within the business which is due to expand. Key Responsibilities: Champion the integration and optimisation of digital systems to streamline process Managing a team of Legal/Office Administrators. Collaborating with departments in the business to ensure the business is aligned Stay ahead of the curve by exploring emerging technologies and trends and streamlining process. Requirements: Proven experience in office/operations management, ideally within Block Management Confident with software and systems, with the ability to navigate and customise platforms to meet specific needs. Strong analytical skills, with the ability to extract actionable insights from data and drive continuous improvement. Team player, dedicated to the business core values. To find out more please contact
May 02, 2024
Full time
My client are a leading Property Managment business looking to hire a tech/systems savvy Office/Operations Manager. They are looking for someone who has experience in implementing systems and procedures and streamlining processes. In this pivotal role, you'll be the driving force behind the operational efficiency and the link between the departments, ensuring smooth day to day running of the business as well as strategically implementing process. You will also be responsible for managing the admin team within the business which is due to expand. Key Responsibilities: Champion the integration and optimisation of digital systems to streamline process Managing a team of Legal/Office Administrators. Collaborating with departments in the business to ensure the business is aligned Stay ahead of the curve by exploring emerging technologies and trends and streamlining process. Requirements: Proven experience in office/operations management, ideally within Block Management Confident with software and systems, with the ability to navigate and customise platforms to meet specific needs. Strong analytical skills, with the ability to extract actionable insights from data and drive continuous improvement. Team player, dedicated to the business core values. To find out more please contact
An independent, well-established, and growing Property Management company in Southampton is looking for an experienced and highly competent Lettings or Property Manager to work as an Office Manager. The Office Manager will oversee a team of 4-5 people, support the Directors, and ensure the property portfolio is run efficiently. Working directly for the landlord/principal, this is an excellent opportunity for someone independent, capable, and self-assured to use their previous property management skills within a small but successful and growing business. Office Manager Duties: Managing the internal front-of-house and administrative support staff of 4-5 people Managing HR functions, including assisting with commercial recruitment, managing holidays and absences Able to produce and present reports to Senior Management Identifying any improvements to productivity and implementing processes Liaising with Senior Managers and Directors Manage the workload and ensure it is evenly distributed Property Management Chasing rent arrears Ensuring flies are kept compliant Liaising with Landlords and tenants Dealing with deposit registration, release, and disputes Being involved in commercial lease renewals and negotiations The Ideal Office Manager will: Have at least 4 years of Property Management or Lettings Management experience, including management of a team Be personable and able to build rapport quickly. Have a can-do, positive attitude. Be able to work under pressure. Have excellent time management and organisational skills. Have the desire to contribute to company success. Be enthusiastic about all things property! The Office Manager will receive; A competitive salary of £30,000 - £35,000 pa (DOE) On-going career progression Annual salary reviews Free Parking Company laptop and phone Apply today to find out more! Q Recruitment specialises in property recruitment across the UK. Confidentiality is of paramount importance to us. Rest assured, all communications with us are handled with the utmost discretion. Before sharing your CV with any prospective employer, we will always reach out to you to discuss your preferences and requirements. In the event that you do not receive a response from us within two working days, we regret to inform you that you have not been shortlisted for the current role.
May 02, 2024
Full time
An independent, well-established, and growing Property Management company in Southampton is looking for an experienced and highly competent Lettings or Property Manager to work as an Office Manager. The Office Manager will oversee a team of 4-5 people, support the Directors, and ensure the property portfolio is run efficiently. Working directly for the landlord/principal, this is an excellent opportunity for someone independent, capable, and self-assured to use their previous property management skills within a small but successful and growing business. Office Manager Duties: Managing the internal front-of-house and administrative support staff of 4-5 people Managing HR functions, including assisting with commercial recruitment, managing holidays and absences Able to produce and present reports to Senior Management Identifying any improvements to productivity and implementing processes Liaising with Senior Managers and Directors Manage the workload and ensure it is evenly distributed Property Management Chasing rent arrears Ensuring flies are kept compliant Liaising with Landlords and tenants Dealing with deposit registration, release, and disputes Being involved in commercial lease renewals and negotiations The Ideal Office Manager will: Have at least 4 years of Property Management or Lettings Management experience, including management of a team Be personable and able to build rapport quickly. Have a can-do, positive attitude. Be able to work under pressure. Have excellent time management and organisational skills. Have the desire to contribute to company success. Be enthusiastic about all things property! The Office Manager will receive; A competitive salary of £30,000 - £35,000 pa (DOE) On-going career progression Annual salary reviews Free Parking Company laptop and phone Apply today to find out more! Q Recruitment specialises in property recruitment across the UK. Confidentiality is of paramount importance to us. Rest assured, all communications with us are handled with the utmost discretion. Before sharing your CV with any prospective employer, we will always reach out to you to discuss your preferences and requirements. In the event that you do not receive a response from us within two working days, we regret to inform you that you have not been shortlisted for the current role.
SNG Formerly Sovereign Housing Association
Bristol, Somerset
At SNG, our mission is to ensure that everyone lives in a great home. We are committed to providing effective and positive experiences for our customers as they move in and out of our homes. By working collaboratively with colleagues and stakeholders, we aim to minimise empty home periods and rent loss while delivering exceptional service to our communities. We're pleased to have a Fixed Term opportunity for a Lettings Officer to join our successful team in Bristol, until August 2025 As Lettings Officer, you'll be working with both incoming and outgoing customers, playing a crucial role in providing seamless transitions for our customers as they move into and out of our homes across multiple localities. Working closely with our teams, you will ensure that our homes are let appropriately, while maintaining high data quality and compliance standards. A large part of your role will be to carry out in depth interviews with applicants to assess their eligibility for housing - therefore having a diplomatic and confidential approach is a key requirement of this position. Other responsibilities include: Finding prospective customers from those who have applied Providing advice and guidance to customers during the process and assessing eligibility for an offer of accommodation Viewing properties with potential customers, or providing video viewings Pulling together relevant documentation to be signed via Docusign, and arranging handover of keys Ensuring Property Services are notified of any potential recharges, or major works, on upcoming empty homes This role will be based in our Bristol office but will cover a wide geography across the South West. It will embrace SNG's principle of hybrid working, with a blend of home and office working with plenty of opportunity for flexibility. Please note: Interviews will be held on 15 May 2024 What we're after Reporting to the Lettings Manager , you will need to be an excellent collaborator and communicator, and ideally be able to demonstrate an understanding and knowledge of Lettings and Housing processes more widely. You'll also be need to be able to provide great customer service ensuring the customer experience is always at the forefront. Your Benefits: £450 yearly flexible benefit allowance. Flexible working arrangements. 25 Days Holiday + Bank Holidays (increasing annually up to 30 days). Option to buy or sell holiday days. Generous matched pension scheme (up to 12%). Immediate life cover upon joining. Recognition scheme offering retail vouchers. Wellbeing discounts including gym memberships. Diverse range of additional benefits. If you are passionate about making a positive impact on customers' lives and thrive in a collaborative environment, we would love to hear from you. Apply today to be considered!
May 02, 2024
Full time
At SNG, our mission is to ensure that everyone lives in a great home. We are committed to providing effective and positive experiences for our customers as they move in and out of our homes. By working collaboratively with colleagues and stakeholders, we aim to minimise empty home periods and rent loss while delivering exceptional service to our communities. We're pleased to have a Fixed Term opportunity for a Lettings Officer to join our successful team in Bristol, until August 2025 As Lettings Officer, you'll be working with both incoming and outgoing customers, playing a crucial role in providing seamless transitions for our customers as they move into and out of our homes across multiple localities. Working closely with our teams, you will ensure that our homes are let appropriately, while maintaining high data quality and compliance standards. A large part of your role will be to carry out in depth interviews with applicants to assess their eligibility for housing - therefore having a diplomatic and confidential approach is a key requirement of this position. Other responsibilities include: Finding prospective customers from those who have applied Providing advice and guidance to customers during the process and assessing eligibility for an offer of accommodation Viewing properties with potential customers, or providing video viewings Pulling together relevant documentation to be signed via Docusign, and arranging handover of keys Ensuring Property Services are notified of any potential recharges, or major works, on upcoming empty homes This role will be based in our Bristol office but will cover a wide geography across the South West. It will embrace SNG's principle of hybrid working, with a blend of home and office working with plenty of opportunity for flexibility. Please note: Interviews will be held on 15 May 2024 What we're after Reporting to the Lettings Manager , you will need to be an excellent collaborator and communicator, and ideally be able to demonstrate an understanding and knowledge of Lettings and Housing processes more widely. You'll also be need to be able to provide great customer service ensuring the customer experience is always at the forefront. Your Benefits: £450 yearly flexible benefit allowance. Flexible working arrangements. 25 Days Holiday + Bank Holidays (increasing annually up to 30 days). Option to buy or sell holiday days. Generous matched pension scheme (up to 12%). Immediate life cover upon joining. Recognition scheme offering retail vouchers. Wellbeing discounts including gym memberships. Diverse range of additional benefits. If you are passionate about making a positive impact on customers' lives and thrive in a collaborative environment, we would love to hear from you. Apply today to be considered!
HSE Manager required with NEBOSH qualification to property manage building safety across several sites in Essex and Kent. Working Monday - Friday, 9am - 5pm (37.5 hours) on an annual salary between 40,000 - 44,000 . Please note this is an office, and hybrid based role. Main office base will be Romford in Essex , or Dartford in Kent . Duties: Lead building safety across sites Ensure that planned and preventative maintenance is carried out Engage with internal staff and external contractors to ensure roles are performed in accordance with Fire Regulations Manage FRA - Fire Risk Assessments through to completion Ensure all contractors and staff work in accordance with rules and regulations Manage cleaning staff, and contract servicing; PAT testing, fire checks Deal with mould and damp complaints Benefits: 40,000 - 44,000 per annum 25 days holiday plus bank holidays Pension Other company benefits Experience required: NEBOSH certification is essential Fire Safety qualification is desirable Experience in managing fire safety and FRA - Fire Risk Assessments is desirable Previous experience managing a small team is essential Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks PC literate with Microsoft Excel, Word and Outlook skills Excellent communication skills, verbal and written Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
May 02, 2024
Full time
HSE Manager required with NEBOSH qualification to property manage building safety across several sites in Essex and Kent. Working Monday - Friday, 9am - 5pm (37.5 hours) on an annual salary between 40,000 - 44,000 . Please note this is an office, and hybrid based role. Main office base will be Romford in Essex , or Dartford in Kent . Duties: Lead building safety across sites Ensure that planned and preventative maintenance is carried out Engage with internal staff and external contractors to ensure roles are performed in accordance with Fire Regulations Manage FRA - Fire Risk Assessments through to completion Ensure all contractors and staff work in accordance with rules and regulations Manage cleaning staff, and contract servicing; PAT testing, fire checks Deal with mould and damp complaints Benefits: 40,000 - 44,000 per annum 25 days holiday plus bank holidays Pension Other company benefits Experience required: NEBOSH certification is essential Fire Safety qualification is desirable Experience in managing fire safety and FRA - Fire Risk Assessments is desirable Previous experience managing a small team is essential Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks PC literate with Microsoft Excel, Word and Outlook skills Excellent communication skills, verbal and written Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Service Charge Accountant - Real Estate. OUR CLIENT is an international real estate development and investment focussing on commercial real estate in major cities. They are building a team of property professionals to enhance the management of rapidly growing portfolio. Now they are looking to source a Service Charge Accountant who will ensure accurate and efficient property accounts for an expanding portfolio of commercial assets. This will include the production of statements, invoices, financial reports, service charge accounting and wider liaison with the company's finance department. THE ROLE responsibilities for the Service Charge Accountant will include: Producing service charge accounts. Preparing annual draft budgets. Service charge reconciliations. Ensuring compliance with internal accounting, legal and RICS regulations. Co-ordinating accounting matters for the managed portfolio such as tenant account management, debtors, and financial analysis. Processing tenant charges. Service charge accounting management. Accounts payable and credit control on an interim basis. Suggesting improvements and changes to processes. Assisting property and facilities managers with finance-based matters relating to the managed portfolio. THE PERSON requirements for the Service Charge Accountant are: Experienced property client/service charge accountant, ideally with 5+ years of experience within the commercial property/real estate industry. QUBE/YARDI/TRAMPS experience would be ideal along with the experience in Microsoft packages to at least intermediate level. Strong numerical and analytical skills. Effective communication and written skills. Ability to maintain and build strong business relationships. Organised collaborator with a 'can do' approach. Able to demonstrate adaptability and lateral thinking. Benefits: "Away" days, regular Team activities. Chance to be part of a growing team / function. To learn more about our company and vacancies we are currently working on, visit our website and follow us on LinkedIn Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website.
May 02, 2024
Full time
Service Charge Accountant - Real Estate. OUR CLIENT is an international real estate development and investment focussing on commercial real estate in major cities. They are building a team of property professionals to enhance the management of rapidly growing portfolio. Now they are looking to source a Service Charge Accountant who will ensure accurate and efficient property accounts for an expanding portfolio of commercial assets. This will include the production of statements, invoices, financial reports, service charge accounting and wider liaison with the company's finance department. THE ROLE responsibilities for the Service Charge Accountant will include: Producing service charge accounts. Preparing annual draft budgets. Service charge reconciliations. Ensuring compliance with internal accounting, legal and RICS regulations. Co-ordinating accounting matters for the managed portfolio such as tenant account management, debtors, and financial analysis. Processing tenant charges. Service charge accounting management. Accounts payable and credit control on an interim basis. Suggesting improvements and changes to processes. Assisting property and facilities managers with finance-based matters relating to the managed portfolio. THE PERSON requirements for the Service Charge Accountant are: Experienced property client/service charge accountant, ideally with 5+ years of experience within the commercial property/real estate industry. QUBE/YARDI/TRAMPS experience would be ideal along with the experience in Microsoft packages to at least intermediate level. Strong numerical and analytical skills. Effective communication and written skills. Ability to maintain and build strong business relationships. Organised collaborator with a 'can do' approach. Able to demonstrate adaptability and lateral thinking. Benefits: "Away" days, regular Team activities. Chance to be part of a growing team / function. To learn more about our company and vacancies we are currently working on, visit our website and follow us on LinkedIn Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website.
Our client, a well-respected independent Estate Agency is currently seeking a Lettings Manager to join their close-knit team in Boston. Our client values only the very best reliable and friendly customer service over KPIs! Solely recognising that estate agency is primarily about people! Our client is offering the successful Lettings Manager: Competitive basic salary of up to £30,000 (depending on experience) £35,000 - £40,000 OTE (Uncapped) Discretionary bonus Full support from the Director As a Lettings Manager, your role will involve: Attending valuations Managing the Lettings team and leading by example Training, guiding and motivating the team Increasing business levels Building long-lasting relationships with both Landlords and tenants Proving exceptional customer service Engage and support clients throughout their journey To be considered for the Lettings Manager role you must have: Previous Lettings experience is essential Proactive with a positive approach to business generation Excellent knowledge of the property market including property trends ARLA qualified ideal however no essential Provide excellent customer service Polite telephone manner Ambitious, target driven and career-minded Due to the high amounts of applications if you have not been contacted within 7 days, please consider your application unsuccessful. This job has been posted by GCB Agency Recruitment Ltd which is acting as the Employment Agency in relation to this vacancy, working on behalf of their client, who is confidential at this stage
May 02, 2024
Full time
Our client, a well-respected independent Estate Agency is currently seeking a Lettings Manager to join their close-knit team in Boston. Our client values only the very best reliable and friendly customer service over KPIs! Solely recognising that estate agency is primarily about people! Our client is offering the successful Lettings Manager: Competitive basic salary of up to £30,000 (depending on experience) £35,000 - £40,000 OTE (Uncapped) Discretionary bonus Full support from the Director As a Lettings Manager, your role will involve: Attending valuations Managing the Lettings team and leading by example Training, guiding and motivating the team Increasing business levels Building long-lasting relationships with both Landlords and tenants Proving exceptional customer service Engage and support clients throughout their journey To be considered for the Lettings Manager role you must have: Previous Lettings experience is essential Proactive with a positive approach to business generation Excellent knowledge of the property market including property trends ARLA qualified ideal however no essential Provide excellent customer service Polite telephone manner Ambitious, target driven and career-minded Due to the high amounts of applications if you have not been contacted within 7 days, please consider your application unsuccessful. This job has been posted by GCB Agency Recruitment Ltd which is acting as the Employment Agency in relation to this vacancy, working on behalf of their client, who is confidential at this stage
Client Manager - Real Estate Are you an experienced Real Estate Insurance professional who is keen to deliver winning client experiences using a deep understanding of client needs to deliver outstanding solutions ? Are you comfortable handling a client allocation including those with multi-national portfolios where you will act in an advisory capacity for all technical enquires, whilst supporting the Client Directors in the strategic and financial management of our client relationships ? If so, then we'd love to hear from you in connection with this brand-new role. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like In this wide and varied role some of your key responsibilities will include: Manage wider Aon collaborators to ensure added value solutions are delivered to improve client experience. Provide experience based technical advice and support on a range of matters including risk transfer, policy coverage and lender requirements. Oversee broking and carrier marketing to ensure the best outcome for clients. Adjust client service plans in line with client feedback. Develop growth opportunities through existing and prospective client base. Build and maintain strong working relationships with insurance market and underwriters. Proactively approach training and development to grow knowledge and ability to deliver excellence in client service. Lead by example, inspiring, encouraging and personally supporting account handlers in their career development. How this opportunity is different This is a phenomenal opportunity to join our Real Estate practice in a time of growth. Ideally we'd like to secure the services of an existing Real Estate Account Executive/Client Manager but, refreshingly, are also able to consider impactful, client-facing Real Estate Account Handlers who are ready to take the next step. Skills and experience that will lead to success Commercial understanding of business and the Insurance market Delegation skills Substantial Real Estate or Property Owners experience Strong technical knowledge in all major and ancillary classes Good negotiating, listening and interpersonal skills Adaptable, focussed and self-disciplined Proficient in use of Microsoft Office and IT systems How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Li-ab2 LI-HYBRID
May 02, 2024
Full time
Client Manager - Real Estate Are you an experienced Real Estate Insurance professional who is keen to deliver winning client experiences using a deep understanding of client needs to deliver outstanding solutions ? Are you comfortable handling a client allocation including those with multi-national portfolios where you will act in an advisory capacity for all technical enquires, whilst supporting the Client Directors in the strategic and financial management of our client relationships ? If so, then we'd love to hear from you in connection with this brand-new role. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like In this wide and varied role some of your key responsibilities will include: Manage wider Aon collaborators to ensure added value solutions are delivered to improve client experience. Provide experience based technical advice and support on a range of matters including risk transfer, policy coverage and lender requirements. Oversee broking and carrier marketing to ensure the best outcome for clients. Adjust client service plans in line with client feedback. Develop growth opportunities through existing and prospective client base. Build and maintain strong working relationships with insurance market and underwriters. Proactively approach training and development to grow knowledge and ability to deliver excellence in client service. Lead by example, inspiring, encouraging and personally supporting account handlers in their career development. How this opportunity is different This is a phenomenal opportunity to join our Real Estate practice in a time of growth. Ideally we'd like to secure the services of an existing Real Estate Account Executive/Client Manager but, refreshingly, are also able to consider impactful, client-facing Real Estate Account Handlers who are ready to take the next step. Skills and experience that will lead to success Commercial understanding of business and the Insurance market Delegation skills Substantial Real Estate or Property Owners experience Strong technical knowledge in all major and ancillary classes Good negotiating, listening and interpersonal skills Adaptable, focussed and self-disciplined Proficient in use of Microsoft Office and IT systems How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Li-ab2 LI-HYBRID
Block Management Administrator / Accounts Assistant - Knightsbridge - £30,000 to £32,000 My client, a successful independent and boutique Estate Agency based in Knightsbridge, are currently seeking a highly driven Block Management Administrator / Accounts Administrator to join their growing Block Management department.The role will involve providing administrative and accounting assistance to the block management team in managing a portfolio of prestigious residential leasehold blocks in prime central London.You would be joining a friendly, motivated and supportive team in a business keen to offer opportunities for your career development! Duties: Organising routine and reactive maintenance Regular site visits and site inspection reports Diarising and implementation of routine health and safety and fire risk assessments and assisting the block managers to action remedial measures Reporting and general support to the block management team Liaison/communication with leaseholders, clients and directors Record keeping and data-entry, working with Microsoft Outlook, Word, Excel and Blocks Online software system. Block financial administration, including issuing service charge demands, recording payments/receipts, carrying out reconciliations and arrears management. Experience Required: At least 2-3 years' experience working for a block manager as an administrator Highly analytical with strong numerical skills Good understanding about health & safety regulations Excellent team player Organised, proactive and highly confident Hours: Office Based Monday to Friday 9am to 6pm Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk
May 02, 2024
Full time
Block Management Administrator / Accounts Assistant - Knightsbridge - £30,000 to £32,000 My client, a successful independent and boutique Estate Agency based in Knightsbridge, are currently seeking a highly driven Block Management Administrator / Accounts Administrator to join their growing Block Management department.The role will involve providing administrative and accounting assistance to the block management team in managing a portfolio of prestigious residential leasehold blocks in prime central London.You would be joining a friendly, motivated and supportive team in a business keen to offer opportunities for your career development! Duties: Organising routine and reactive maintenance Regular site visits and site inspection reports Diarising and implementation of routine health and safety and fire risk assessments and assisting the block managers to action remedial measures Reporting and general support to the block management team Liaison/communication with leaseholders, clients and directors Record keeping and data-entry, working with Microsoft Outlook, Word, Excel and Blocks Online software system. Block financial administration, including issuing service charge demands, recording payments/receipts, carrying out reconciliations and arrears management. Experience Required: At least 2-3 years' experience working for a block manager as an administrator Highly analytical with strong numerical skills Good understanding about health & safety regulations Excellent team player Organised, proactive and highly confident Hours: Office Based Monday to Friday 9am to 6pm Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk
Office assistant-Housing/ Front of House Permanent 27-28k Onsite Your new company Zebra Students has over 60 years of experience of providing accommodation to post graduate international students in the UK. Their flagship site at South Kensington has 37 flats housing individuals, couples and small families. They are a short walk from the tube and Imperial College.They are an ambitious organisation and see South Kensington site as an opportunity to provide a high-quality inner city living experience in one of the nicest parts of London, using their rental income to help fund the ongoing regeneration of the building, and to open wider growth opportunities. They are a not-for-profit organisation and use their surpluses to ensure they have a sustainable future and to support students internationally who may not otherwise be able to meet their academic potential. Your new role This is an exciting role for someone who cares passionately about providing the best possible experience for our students. You will be running our reception desk but also working with colleagues at Zebra, to ensure the building runs smoothly, whilst also helping with our general administration and applications along with data inputs.You will be the friendly face of Zebra to our students at South Kensington, and prospective international students, and run an efficient and high-quality operation.Duties This is a front facing/reception role To provide a friendly welcome and efficient customer service over the phone. Provide an in-person reception for guests and visitors to our office- front facing. Manage the Receptionist/Housing email inbox. You will place adverts for vacant accommodation, handle enquiries, conduct virtual & in-person viewings and on-board new students moving into Zebra. To answer residents' queries regarding bills, departure dates and other general enquiries day-to-day. Work with the Head of Resident Services dealing with all new tenancies, tenancy renewals & associated documentation and updating our accommodation database. To ensure the reception and entrance are always clean & tidy and oversee cleaning of common spaces. To liaise with our maintenance team about any issues within the building and to ensure that empty flats are prepared for new residents. To work with our Health and Safety Manager and ensure the building and our residents & staff are safe. You will liaise with accommodation teams at local partner universities. To issue contractor passes and keep accurate records on sign in sheets. To manage lost property and parcels. You will support the Zebra office team with general admin duties, relating to our South Kensington site but also our other buildings. This will involve helping keep our student database and finance systems up to date, including data entry. To work as part of our Zebra team and carry out other reasonable requests. Data inputting and looking after applications Requirements Organised, flexible and dedicated. Excellent customer service skills. A professional phone, email and personal communications manner with a passion for excellent service. Dependable, enthusiastic and an excellent team player. Competent with Microsoft Office and experienced with learning new systems. Data entry skills required. Previous Reception experience is preferred but not essential. Experience in Student Accommodation would be useful but not essential. A background working within housing is preferred but not essential. What you'll get in return Generous pension scheme Good annual leave packages that rise Annual salary increases and more! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 02, 2024
Full time
Office assistant-Housing/ Front of House Permanent 27-28k Onsite Your new company Zebra Students has over 60 years of experience of providing accommodation to post graduate international students in the UK. Their flagship site at South Kensington has 37 flats housing individuals, couples and small families. They are a short walk from the tube and Imperial College.They are an ambitious organisation and see South Kensington site as an opportunity to provide a high-quality inner city living experience in one of the nicest parts of London, using their rental income to help fund the ongoing regeneration of the building, and to open wider growth opportunities. They are a not-for-profit organisation and use their surpluses to ensure they have a sustainable future and to support students internationally who may not otherwise be able to meet their academic potential. Your new role This is an exciting role for someone who cares passionately about providing the best possible experience for our students. You will be running our reception desk but also working with colleagues at Zebra, to ensure the building runs smoothly, whilst also helping with our general administration and applications along with data inputs.You will be the friendly face of Zebra to our students at South Kensington, and prospective international students, and run an efficient and high-quality operation.Duties This is a front facing/reception role To provide a friendly welcome and efficient customer service over the phone. Provide an in-person reception for guests and visitors to our office- front facing. Manage the Receptionist/Housing email inbox. You will place adverts for vacant accommodation, handle enquiries, conduct virtual & in-person viewings and on-board new students moving into Zebra. To answer residents' queries regarding bills, departure dates and other general enquiries day-to-day. Work with the Head of Resident Services dealing with all new tenancies, tenancy renewals & associated documentation and updating our accommodation database. To ensure the reception and entrance are always clean & tidy and oversee cleaning of common spaces. To liaise with our maintenance team about any issues within the building and to ensure that empty flats are prepared for new residents. To work with our Health and Safety Manager and ensure the building and our residents & staff are safe. You will liaise with accommodation teams at local partner universities. To issue contractor passes and keep accurate records on sign in sheets. To manage lost property and parcels. You will support the Zebra office team with general admin duties, relating to our South Kensington site but also our other buildings. This will involve helping keep our student database and finance systems up to date, including data entry. To work as part of our Zebra team and carry out other reasonable requests. Data inputting and looking after applications Requirements Organised, flexible and dedicated. Excellent customer service skills. A professional phone, email and personal communications manner with a passion for excellent service. Dependable, enthusiastic and an excellent team player. Competent with Microsoft Office and experienced with learning new systems. Data entry skills required. Previous Reception experience is preferred but not essential. Experience in Student Accommodation would be useful but not essential. A background working within housing is preferred but not essential. What you'll get in return Generous pension scheme Good annual leave packages that rise Annual salary increases and more! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Eden Futures provides high quality, person- led care, support and enablement for people with disabilities and support needs. We develop services around the individual at all stages of their care pathway from treatment and support under the Mental Health Act, on discharge from hospital under a CTO, to lifestyle support in the community. Purpose of the role : To lead on and provide advice, support, deliver health and safety advice to the organisation and its employees. Main Responsibilities The post holder will be required to: Provide advice and guidance on all aspects of health and safety to employees at all levels of the organisation and work with the Director of Quality to ensure all organisational requirements are met. Lead on an organisational health and safety strategy. Monitor and research new health and safety legislation and best practice to ensure implementation of and compliance with all legal and regulatory requirements. Review and update Health and Safety policies and procedures. Work in partnership with all areas of the organisation to promote good health and safety and to promote understanding of employee responsibilities. Regularly review and update the organisation's health and safety policy and actions. Lead on fire safety within the organisation and provide advice and guidance to staff working in services and offices in order to ensure fire safety. Liaise effectively with housing partners to ensure that all requirements are met in a timely way. Work with any professional partner through which the organisation contracts to seek additional health and safety advice. Oversee the health and safety aspects of any property for which the organisation has overall responsibility within its property estate. This includes company offices and a small number of domestic premises. Visit properties across the group where required and offer in-person advice and guidance to managers and team members. Oversee the requirements of health and safety compliance throughout the organisation and work with the Director of Quality to ensure that the appropriate tools and processes are in place to support this in all services and offices. Investigate any significant health and safety incidents throughout the organisation and produce a report and recommendations to be shared with service managers and senior management. Investigate and report on any breaches of health and safety if required. Advise in relation to any health and safety training provided to staff both in terms of requirements and content of any training. Review relevant records on the electronic event reporting platform and identify and follow up on any trends. Promote a positive culture around health and safety throughout the organisation. Assist, when requested, the work of the property team including support in monitoring health and safety requirements for any contractors. Attend the Health and Safety Scrutiny Committee and provide up to date information to all participants in relevant areas. Participate in providing information for external accreditations such as ISO:9001 and CHAS with support from the Director of Quality. Work as directed on any other Health and Safety matter. The Ideal Candidate EXPERIENCE AND KNOWLEDGE Essential (E) Desirable (D) NEBOSH Diploma or equivalent. Experience of health and safety working within a social care organisation. An understanding of the legislative framework in relation to Health and Safety. Experience of producing and presenting reports to senior management or board level. A clear commitment and understanding of equality and diversity requirements. Experience in investigation work within an organisation. Experience of liaison with other organisations and professional bodies. E D E E E D SKILLS A commitment to working in a collaborative way as part of the Quality Team. Ability to multitask, organise and prioritise work and deliver results to tight deadlines High level of written and oral communication skills and ability to communicate with employees and promote and present positively Eden Futures to a range of stakeholders at all levels Ability to present complex information in an easy-to-understand way The ability to work autonomously whilst also understanding the importance of teamwork. The ability to be self-reflective and to identify any areas of development to be taken forward - both professionally and in personal skills. The ability to be flexible and adjust work priorities to meet organisational need or in response to the occurrence of a significant event. E E E E E E E QUALIFICATIONS NEBOSH Diploma or equivalent. Demonstrable experience working in the health and safety field. E E ANY OTHER REQUIREMENTS OF THE ROLE Must have a clear DBS This position will require the post holder to travel so a full clean UK driving licence is essential together with the use of their own car. There will be a requirement for occasional overnight stays to facilitate visits to sites across the group.
May 02, 2024
Full time
Eden Futures provides high quality, person- led care, support and enablement for people with disabilities and support needs. We develop services around the individual at all stages of their care pathway from treatment and support under the Mental Health Act, on discharge from hospital under a CTO, to lifestyle support in the community. Purpose of the role : To lead on and provide advice, support, deliver health and safety advice to the organisation and its employees. Main Responsibilities The post holder will be required to: Provide advice and guidance on all aspects of health and safety to employees at all levels of the organisation and work with the Director of Quality to ensure all organisational requirements are met. Lead on an organisational health and safety strategy. Monitor and research new health and safety legislation and best practice to ensure implementation of and compliance with all legal and regulatory requirements. Review and update Health and Safety policies and procedures. Work in partnership with all areas of the organisation to promote good health and safety and to promote understanding of employee responsibilities. Regularly review and update the organisation's health and safety policy and actions. Lead on fire safety within the organisation and provide advice and guidance to staff working in services and offices in order to ensure fire safety. Liaise effectively with housing partners to ensure that all requirements are met in a timely way. Work with any professional partner through which the organisation contracts to seek additional health and safety advice. Oversee the health and safety aspects of any property for which the organisation has overall responsibility within its property estate. This includes company offices and a small number of domestic premises. Visit properties across the group where required and offer in-person advice and guidance to managers and team members. Oversee the requirements of health and safety compliance throughout the organisation and work with the Director of Quality to ensure that the appropriate tools and processes are in place to support this in all services and offices. Investigate any significant health and safety incidents throughout the organisation and produce a report and recommendations to be shared with service managers and senior management. Investigate and report on any breaches of health and safety if required. Advise in relation to any health and safety training provided to staff both in terms of requirements and content of any training. Review relevant records on the electronic event reporting platform and identify and follow up on any trends. Promote a positive culture around health and safety throughout the organisation. Assist, when requested, the work of the property team including support in monitoring health and safety requirements for any contractors. Attend the Health and Safety Scrutiny Committee and provide up to date information to all participants in relevant areas. Participate in providing information for external accreditations such as ISO:9001 and CHAS with support from the Director of Quality. Work as directed on any other Health and Safety matter. The Ideal Candidate EXPERIENCE AND KNOWLEDGE Essential (E) Desirable (D) NEBOSH Diploma or equivalent. Experience of health and safety working within a social care organisation. An understanding of the legislative framework in relation to Health and Safety. Experience of producing and presenting reports to senior management or board level. A clear commitment and understanding of equality and diversity requirements. Experience in investigation work within an organisation. Experience of liaison with other organisations and professional bodies. E D E E E D SKILLS A commitment to working in a collaborative way as part of the Quality Team. Ability to multitask, organise and prioritise work and deliver results to tight deadlines High level of written and oral communication skills and ability to communicate with employees and promote and present positively Eden Futures to a range of stakeholders at all levels Ability to present complex information in an easy-to-understand way The ability to work autonomously whilst also understanding the importance of teamwork. The ability to be self-reflective and to identify any areas of development to be taken forward - both professionally and in personal skills. The ability to be flexible and adjust work priorities to meet organisational need or in response to the occurrence of a significant event. E E E E E E E QUALIFICATIONS NEBOSH Diploma or equivalent. Demonstrable experience working in the health and safety field. E E ANY OTHER REQUIREMENTS OF THE ROLE Must have a clear DBS This position will require the post holder to travel so a full clean UK driving licence is essential together with the use of their own car. There will be a requirement for occasional overnight stays to facilitate visits to sites across the group.
Your new company You will be working for a well established, privately owned property management company based in SW1, London. You will be working in a close knit team of 6 people, who are all welcoming and supportive. They are now looking to appoint a full-time Office Administrator to support the accounts team. Your new role As the Office Administrator, you will be responsible for the following tasks: Answering incoming calls Managing the email inbox Open post and distribute Upload invoices onto the software Filing Responsible for stationery orders and stock Assisting the Property Managers with administration related tasks Other responsibilities are included in the job description, which is available upon request What you'll need to succeed This role would suit someone who is suited to a family feel and vibrant environment. The ideal candidate would have recently graduated with 6-12 months experience in a similar administration role. However, should you have experience in an administration role but do not have a university degree, then your application will still be considered. What you'll get in return On offer is a salary of up to £30,000 per annum (flexibility on the salary if need be) plus benefits. This is an office based role with some flexibility to work from home when required. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me Tom Kierman now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 02, 2024
Full time
Your new company You will be working for a well established, privately owned property management company based in SW1, London. You will be working in a close knit team of 6 people, who are all welcoming and supportive. They are now looking to appoint a full-time Office Administrator to support the accounts team. Your new role As the Office Administrator, you will be responsible for the following tasks: Answering incoming calls Managing the email inbox Open post and distribute Upload invoices onto the software Filing Responsible for stationery orders and stock Assisting the Property Managers with administration related tasks Other responsibilities are included in the job description, which is available upon request What you'll need to succeed This role would suit someone who is suited to a family feel and vibrant environment. The ideal candidate would have recently graduated with 6-12 months experience in a similar administration role. However, should you have experience in an administration role but do not have a university degree, then your application will still be considered. What you'll get in return On offer is a salary of up to £30,000 per annum (flexibility on the salary if need be) plus benefits. This is an office based role with some flexibility to work from home when required. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me Tom Kierman now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Purpose of the Role The main purpose of the role is to provide cover for all absences within the Reception Services Department, Including pre booked holiday, emergency sickness and training cover requirements. You will be expected to maintain a presence on various front reception desks offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all. You will be flexible and be available to work in all locations in London Locations zones 1-4. Your Rota will be sent to you on a weekly basis for all annual leave cover requirements, however this role requires flexibility to cover sickness absence therefore you may be called on the morning or the same day to make changes to your location if sickness cover is required. You will be sent to various location for training prior to cover requirements however there may be the rare occasion whereby you are sent to a Reception that you are untrained on. Key Responsibilities Ensure the highest standards in presentation at the property or properties are maintained at all times. Reception area is kept clean, tidy and welcoming and to five star audit standards. Working across various locations in London, with a changing rota which can include various shift patterns between 7:00 - 7:00 but not exceeding 50 hours per week. Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times. To carry out duties in accordance with instructions by your Reception Services Line Manager, Building Manager/Supervisor/RFM. To comply at all times with the concierge processes and procedures and standards of work assigned to the property or properties. Establish a professional working relationship with all of the staff, tenants and contractors of the property or properties and be the first point of contact for the building. Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors' records. Where possible each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority. To promptly assist and direct all visitors to the site in getting to their required location/contact within the building. To answer the telephone and on-site intercom system for all tenant queries in a professional manner. To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department. To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours. To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved. To sign in deliveries for the tenants. To document the delivery on the required paperwork and to obtain a signature from the tenants (upon providing evidence of ID) when they collect the goods To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during team members absences. To carefully complete all log reports that may be required by the employer or the building manager. The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained. To assist other employed staff, building occupiers and visitors in the event of an emergency. To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures. To be aware of and abide by all rules, terms and conditions of the company at all times. Skills, Knowledge and Experience It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken. Working Hours - Upto 50 hours per week Salary - £30,000 Please see our Benefits Booklet for more information.
May 02, 2024
Full time
Purpose of the Role The main purpose of the role is to provide cover for all absences within the Reception Services Department, Including pre booked holiday, emergency sickness and training cover requirements. You will be expected to maintain a presence on various front reception desks offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all. You will be flexible and be available to work in all locations in London Locations zones 1-4. Your Rota will be sent to you on a weekly basis for all annual leave cover requirements, however this role requires flexibility to cover sickness absence therefore you may be called on the morning or the same day to make changes to your location if sickness cover is required. You will be sent to various location for training prior to cover requirements however there may be the rare occasion whereby you are sent to a Reception that you are untrained on. Key Responsibilities Ensure the highest standards in presentation at the property or properties are maintained at all times. Reception area is kept clean, tidy and welcoming and to five star audit standards. Working across various locations in London, with a changing rota which can include various shift patterns between 7:00 - 7:00 but not exceeding 50 hours per week. Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times. To carry out duties in accordance with instructions by your Reception Services Line Manager, Building Manager/Supervisor/RFM. To comply at all times with the concierge processes and procedures and standards of work assigned to the property or properties. Establish a professional working relationship with all of the staff, tenants and contractors of the property or properties and be the first point of contact for the building. Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors' records. Where possible each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority. To promptly assist and direct all visitors to the site in getting to their required location/contact within the building. To answer the telephone and on-site intercom system for all tenant queries in a professional manner. To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department. To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours. To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved. To sign in deliveries for the tenants. To document the delivery on the required paperwork and to obtain a signature from the tenants (upon providing evidence of ID) when they collect the goods To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during team members absences. To carefully complete all log reports that may be required by the employer or the building manager. The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained. To assist other employed staff, building occupiers and visitors in the event of an emergency. To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures. To be aware of and abide by all rules, terms and conditions of the company at all times. Skills, Knowledge and Experience It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken. Working Hours - Upto 50 hours per week Salary - £30,000 Please see our Benefits Booklet for more information.
Procurement Manager (Strategic Sourcing) - Construction Permanent, based in Kingston. £50,031 - £55,155 plus a market supplement. Role purpose The Client is focused on delivering the best possible outcomes for its communities. To do this the Client needs managers who thrive in a networked organisation and who can provide strong operational leadership. The role reports directly to the Corporate Head of Commissioning and Procurement and is responsible for providing a professional and customer-focussed service through the successful delivery of commissioning and commercial projects. Postholders will develop and implement innovative approaches to supply arrangements that minimise costs and commercial risk, and deliver cashable savings, whilst at the same time enhancing the services the client provides through added social value. The Client has an ambitious programme of regeneration and development in housing and commercial buildings. We are looking for an experienced procurement individual who can demonstrate depth of knowledge and achievements in the construction category with a strong commercial focus. This will be a permanent contract including a market supplement. Profile Listens to, and works with colleagues to develop team goals in line with corporate strategy, and influences and motivates others to achieve this Commissioning and Performance Management Commissions services and activities to secure the best outcomes for service users and deliver optimum value for money, in line with the Client's commissioning and contract management frameworks Translates internal and external intelligence in order to continually adapt and improve the services in line with demand Manages the performance of the team, working with colleagues to define outcomes, set targets and monitor performance, within aculture of continual improvement Develops operational plans to ensure that the resources within the teams are used to best effect and impact Ensures that the best use is made of financial resources and achieves balanced budgets and income and savings targets, as required. Role Profile - Additonal To deliver high value/high risk procurement projects including market engagement, tendering, evaluation and contract execution To provide professional procurement leadership and advice to stakeholders across the council To champion and drive sustainable and ethical procurement including social value To effectively manage commercial risks and ensure compliance with internal and external regulations To support the development of improved commissioning capability in the local VCSE and SME sector To develop and maintain best practice commissioning, procurement and contract management arrangements in the Client, working with staff to review and transform existing practice. Role specific skills: Excellent knowledge of the end to end procurement process Demonstrable experience and achievements in the construction and property category of spend through procurement and contract management with a thorough knowledge of industry practices. This includes Essential knowledge / experience of JCT, NEC and other methods of procurement/sourcing routes relevant to the sector for both construction and professional services - e.g. frameworks, DPS and different routes (D&B, traditional, etc). Proven commercial skills and evidence of delivering significant efficiencies in a Public Sector organisation Substantial understanding of Public Sector procurement regulations and experience of managing over threshold projects (in compliance with PCR and other regulations, and a good understanding of the requirements under the new Procurement Act relating to works and services) Proven understanding of construction related project/programme management methodologies and the importance of timely and well scoped procurement and commissioning.
May 02, 2024
Full time
Procurement Manager (Strategic Sourcing) - Construction Permanent, based in Kingston. £50,031 - £55,155 plus a market supplement. Role purpose The Client is focused on delivering the best possible outcomes for its communities. To do this the Client needs managers who thrive in a networked organisation and who can provide strong operational leadership. The role reports directly to the Corporate Head of Commissioning and Procurement and is responsible for providing a professional and customer-focussed service through the successful delivery of commissioning and commercial projects. Postholders will develop and implement innovative approaches to supply arrangements that minimise costs and commercial risk, and deliver cashable savings, whilst at the same time enhancing the services the client provides through added social value. The Client has an ambitious programme of regeneration and development in housing and commercial buildings. We are looking for an experienced procurement individual who can demonstrate depth of knowledge and achievements in the construction category with a strong commercial focus. This will be a permanent contract including a market supplement. Profile Listens to, and works with colleagues to develop team goals in line with corporate strategy, and influences and motivates others to achieve this Commissioning and Performance Management Commissions services and activities to secure the best outcomes for service users and deliver optimum value for money, in line with the Client's commissioning and contract management frameworks Translates internal and external intelligence in order to continually adapt and improve the services in line with demand Manages the performance of the team, working with colleagues to define outcomes, set targets and monitor performance, within aculture of continual improvement Develops operational plans to ensure that the resources within the teams are used to best effect and impact Ensures that the best use is made of financial resources and achieves balanced budgets and income and savings targets, as required. Role Profile - Additonal To deliver high value/high risk procurement projects including market engagement, tendering, evaluation and contract execution To provide professional procurement leadership and advice to stakeholders across the council To champion and drive sustainable and ethical procurement including social value To effectively manage commercial risks and ensure compliance with internal and external regulations To support the development of improved commissioning capability in the local VCSE and SME sector To develop and maintain best practice commissioning, procurement and contract management arrangements in the Client, working with staff to review and transform existing practice. Role specific skills: Excellent knowledge of the end to end procurement process Demonstrable experience and achievements in the construction and property category of spend through procurement and contract management with a thorough knowledge of industry practices. This includes Essential knowledge / experience of JCT, NEC and other methods of procurement/sourcing routes relevant to the sector for both construction and professional services - e.g. frameworks, DPS and different routes (D&B, traditional, etc). Proven commercial skills and evidence of delivering significant efficiencies in a Public Sector organisation Substantial understanding of Public Sector procurement regulations and experience of managing over threshold projects (in compliance with PCR and other regulations, and a good understanding of the requirements under the new Procurement Act relating to works and services) Proven understanding of construction related project/programme management methodologies and the importance of timely and well scoped procurement and commissioning.
Job Description OTE - £35,000 - £45,000 - Uncapped Commission - Career ProgressionAt Kevin Henry, part of the Connells Group, we're looking for a highly motivated Senior Estate Agent to join as a Lister and List Property's for our fantastic residential sales team in branch in Safforn Walden. A quick look at the role In this role you will be listings and gaining new instructions for properties to market whilst maintaining the highest level of customer service. You will be building report with new and existing client's customers face to face or over the phone. What's in it for you as our Branch Lister? Industry leading training and development Demonstrable career ladder Compete for top achievers awards Pay per listing Competitive basic salary with uncapped commission Company Car or Car Allowance Skills and experience required to be a successful Branch Lister Preferably an experienced Lister, Valuer, Instructions Manager , Valuations Manager, Residential Sales Manager or an Senior Estate Agent / Sales Negotiator looking for that step up and progress your career Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence holder Kevin Henry Estate Agents are part of Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04606
May 02, 2024
Full time
Job Description OTE - £35,000 - £45,000 - Uncapped Commission - Career ProgressionAt Kevin Henry, part of the Connells Group, we're looking for a highly motivated Senior Estate Agent to join as a Lister and List Property's for our fantastic residential sales team in branch in Safforn Walden. A quick look at the role In this role you will be listings and gaining new instructions for properties to market whilst maintaining the highest level of customer service. You will be building report with new and existing client's customers face to face or over the phone. What's in it for you as our Branch Lister? Industry leading training and development Demonstrable career ladder Compete for top achievers awards Pay per listing Competitive basic salary with uncapped commission Company Car or Car Allowance Skills and experience required to be a successful Branch Lister Preferably an experienced Lister, Valuer, Instructions Manager , Valuations Manager, Residential Sales Manager or an Senior Estate Agent / Sales Negotiator looking for that step up and progress your career Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence holder Kevin Henry Estate Agents are part of Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04606
About the roleAs a Maintenance Person, you will make sure the premises and grounds are maintained to a high standard. Performing regular checks, carrying out repairs and, when needed, contact engineers or service agents. You will be confident in doing fire, basic electrical and appliance checks. As the home s Maintenance Person, you ll be a valuable member of their friendly, close-knit team, promoting the well-being of the residents and the successful running of the home.Reports to: Home Manager/Asset ManagerSkills and attributes• Previous experience in property maintenance or a related field• Strong understanding of health and safety regulations• Excellent problem-solving skills• Strong organisational skills and attention to detail• Effective communication skills, both written and verbal• Ability to work independently and as part of a team• Proficient in the use of computer software, including spreadsheets and word processing programs• Ability to manage budgets and maintain accurate financial records.What will you gain?You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.
May 02, 2024
Full time
About the roleAs a Maintenance Person, you will make sure the premises and grounds are maintained to a high standard. Performing regular checks, carrying out repairs and, when needed, contact engineers or service agents. You will be confident in doing fire, basic electrical and appliance checks. As the home s Maintenance Person, you ll be a valuable member of their friendly, close-knit team, promoting the well-being of the residents and the successful running of the home.Reports to: Home Manager/Asset ManagerSkills and attributes• Previous experience in property maintenance or a related field• Strong understanding of health and safety regulations• Excellent problem-solving skills• Strong organisational skills and attention to detail• Effective communication skills, both written and verbal• Ability to work independently and as part of a team• Proficient in the use of computer software, including spreadsheets and word processing programs• Ability to manage budgets and maintain accurate financial records.What will you gain?You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.
So, what will I be doing? Provide high levels of IT service within Yeo Valley as a senior member of the IT Service Desk Team. You will assist in supporting the IT Service Team Support Analysts whilst demonstrating a commitment to service level achievement, continuous service improvements and best practice across delivered IT services. Your responsibilities:+ Technical problem solving for the Yeo Valley business across all aspects of IT Hardware, software, infrastructure and applications. Demonstrate technical problem solving techniques and methods. Work as part of a team being the first point of contact to the business for IT and Business Systems receiving, logging and triaging calls. Find and implement practical solutions to reduce repetitive issues for the business and provide longer term proactive solutions to manage call volume and better support the operation. Support with the prioritisation, management and resolution of Incident and Request tickets through their lifecycle within SLA / KPI . Working with the IT Infrastructure Manager in the preparation, maintaining and managing the Service Desk components of the IT Budget and ordering of IT equipment. Act as a secondary escalation point of contact for the IT Service Team escalating to 3 rd line support teams as required. Carry out regular preventative maintenance tasks to ensure the high availability and reliability of IT systems. Build workstations, install software, administer Active Directory, Email and c arry out department administrative tasks as needed. Identify, develop and review technical support documentation covering IT Service procedures, common faults and best practices.Use your experience to improve ways of working, processes, ticket handling processes in order to improve service levels and customer satisfaction Represent IT Service as part of the Change Management and Major Incident Management governance framework. Identify and outline service improvement opportunities across Yeo Valley IT Systems and processes. Support the development and improvement of the ITSM Tool, SysAid. Understand the requirements of stakeholders, perform initial solution review, and when required, outline and deliver recommendations. Manage IT assets in accordance to the Asset Management policy. Adhere to Yeo Valleys chosen IT Cyber Security and governance strategy. Provide out of hours support on a rotating basis as per the IT out-of-hours policy . Seek further training and instruction and aim to constantly improve own performance. Maintain confidentiality of Yeo Valley intellectual property. Sounds interesting, what do I need? Systems Architecture Level 2 Knowledge of the system architectural model and the behavior and structure of system components and sub-systems that work together to implement the overall solution. Business Analysis Level 2 Translate internal Stakeholders' requirements and Technology requirements into a strategic Application portfolio plan and manage the plan accordingly. Business Intelligence Level 1 Knowledge of the data lifecycle from collection through process engineering, through to the analysis of data sets leading to the publication of information and aiding business stake holders to derive insight and potential trends. IT Security Level 2 An understanding of IT security challenges and risks, and knowledge of IT security technologies and techniques to mitigate risks. Types of security include data security, application security, information security and infrastructure security. Effective Governance Level 2 Effectively manages projects and programmes incl. processes, customs and policies that affect these. Manages the relationships between stakeholders and the company goals. Service and Supplier Management Level 3 The ability to provide high quality Service Management that aligns the delivery of IS services with the needs of the business, through high-quality products services and the management of external vendors/services as part of the delivery framework. Why should I join the family? We're independent, British and proud to be making the highest quality yogurts, desserts and ice cream under the Yeo Valley brand and for many of the UK's major retailers. Operating from four dairies and two logistics centres in Somerset and Devon, we employ over 1700 staff and produce more than 25% of the UK's packaged yogurt. We're sure you don't need convincing, but there's a whole host of benefits that we offer including: competitive holiday allowance non-contributory pension scheme annual bonus (as part of the Employee Benefit Trust, based on company performance for the year) life cover healthcare cash back plan cycle to work scheme subsidised Yeo Valley products and services preferential rates with our partners learning and development opportunities; we're committed to ensuring all of our employees have the chance to grow Our closing dates are a guide for when the application window should close, although we may close the advert sooner if we can. So, we recommend you get your application in straight away - and don't miss the opportunity to join us! Unfortunately, we're not able to provide employment sponsorship to candidates at this moment in time. Please note that Yeo Valley do not accept speculative agency applications; we will only accept applications from preferred suppliers that have been submitted to us via our recruitment portal at the point of instruction .
May 02, 2024
Full time
So, what will I be doing? Provide high levels of IT service within Yeo Valley as a senior member of the IT Service Desk Team. You will assist in supporting the IT Service Team Support Analysts whilst demonstrating a commitment to service level achievement, continuous service improvements and best practice across delivered IT services. Your responsibilities:+ Technical problem solving for the Yeo Valley business across all aspects of IT Hardware, software, infrastructure and applications. Demonstrate technical problem solving techniques and methods. Work as part of a team being the first point of contact to the business for IT and Business Systems receiving, logging and triaging calls. Find and implement practical solutions to reduce repetitive issues for the business and provide longer term proactive solutions to manage call volume and better support the operation. Support with the prioritisation, management and resolution of Incident and Request tickets through their lifecycle within SLA / KPI . Working with the IT Infrastructure Manager in the preparation, maintaining and managing the Service Desk components of the IT Budget and ordering of IT equipment. Act as a secondary escalation point of contact for the IT Service Team escalating to 3 rd line support teams as required. Carry out regular preventative maintenance tasks to ensure the high availability and reliability of IT systems. Build workstations, install software, administer Active Directory, Email and c arry out department administrative tasks as needed. Identify, develop and review technical support documentation covering IT Service procedures, common faults and best practices.Use your experience to improve ways of working, processes, ticket handling processes in order to improve service levels and customer satisfaction Represent IT Service as part of the Change Management and Major Incident Management governance framework. Identify and outline service improvement opportunities across Yeo Valley IT Systems and processes. Support the development and improvement of the ITSM Tool, SysAid. Understand the requirements of stakeholders, perform initial solution review, and when required, outline and deliver recommendations. Manage IT assets in accordance to the Asset Management policy. Adhere to Yeo Valleys chosen IT Cyber Security and governance strategy. Provide out of hours support on a rotating basis as per the IT out-of-hours policy . Seek further training and instruction and aim to constantly improve own performance. Maintain confidentiality of Yeo Valley intellectual property. Sounds interesting, what do I need? Systems Architecture Level 2 Knowledge of the system architectural model and the behavior and structure of system components and sub-systems that work together to implement the overall solution. Business Analysis Level 2 Translate internal Stakeholders' requirements and Technology requirements into a strategic Application portfolio plan and manage the plan accordingly. Business Intelligence Level 1 Knowledge of the data lifecycle from collection through process engineering, through to the analysis of data sets leading to the publication of information and aiding business stake holders to derive insight and potential trends. IT Security Level 2 An understanding of IT security challenges and risks, and knowledge of IT security technologies and techniques to mitigate risks. Types of security include data security, application security, information security and infrastructure security. Effective Governance Level 2 Effectively manages projects and programmes incl. processes, customs and policies that affect these. Manages the relationships between stakeholders and the company goals. Service and Supplier Management Level 3 The ability to provide high quality Service Management that aligns the delivery of IS services with the needs of the business, through high-quality products services and the management of external vendors/services as part of the delivery framework. Why should I join the family? We're independent, British and proud to be making the highest quality yogurts, desserts and ice cream under the Yeo Valley brand and for many of the UK's major retailers. Operating from four dairies and two logistics centres in Somerset and Devon, we employ over 1700 staff and produce more than 25% of the UK's packaged yogurt. We're sure you don't need convincing, but there's a whole host of benefits that we offer including: competitive holiday allowance non-contributory pension scheme annual bonus (as part of the Employee Benefit Trust, based on company performance for the year) life cover healthcare cash back plan cycle to work scheme subsidised Yeo Valley products and services preferential rates with our partners learning and development opportunities; we're committed to ensuring all of our employees have the chance to grow Our closing dates are a guide for when the application window should close, although we may close the advert sooner if we can. So, we recommend you get your application in straight away - and don't miss the opportunity to join us! Unfortunately, we're not able to provide employment sponsorship to candidates at this moment in time. Please note that Yeo Valley do not accept speculative agency applications; we will only accept applications from preferred suppliers that have been submitted to us via our recruitment portal at the point of instruction .
Our client is looking for a Conveyancing Assistant - mainly to focus on the post completion side Client Details A leading law firm in Glasgow city centre Description Managing all elements of the post-completion process Liaising with third parties such as property factors to settle outstanding accounts Overseeing the submission of applications to Registers of Scotland and identify, and deal with, complex registrations personally Closing files and ensuring documents are stored / send to the relevant stakeholders Provide timely and proactive updates to stakeholders including mortgage lenders Manage milestones on online portals Supervising junior members of the Support team dealing with submission of offers, opening of files, and on-boarding process for new clients Reporting to the Support Manager on SLAs in relation to call handling, opening of files, completion of registrations and administrative tasks Reporting to the Head of Conveyancing on KPIs in relation to registrations and account balances Collaborating with fee earners to meet all relevant external SLAs Profile Previous experience in residential conveyancing, specifically in the post-completion process Excellent attention to detail Motivation to delivery on time results Proactive approach to managing account balances Strong communication skills, both traditional and online Ability to collaborate effectively and problem solve Focus on ensuring compliance with internal and external guidance, policies, rules and regulations Job Offer A competitive salary and great benefits - Hybrid working too! Competitive Salary Company Pension Scheme Company Bonus Scheme Industry-leading Maternity And Paternity Policies Company Referral Scheme 23 days holiday plus 8 bank holidays. Closing over Christmas & New Year. Holiday Loyalty Scheme: Earn an additional 5 days holiday. Buy and Sell up to 3 holiday days each year Hybrid Working Wellbeing Support Annual Company Day out Birthday Early Finish
May 01, 2024
Full time
Our client is looking for a Conveyancing Assistant - mainly to focus on the post completion side Client Details A leading law firm in Glasgow city centre Description Managing all elements of the post-completion process Liaising with third parties such as property factors to settle outstanding accounts Overseeing the submission of applications to Registers of Scotland and identify, and deal with, complex registrations personally Closing files and ensuring documents are stored / send to the relevant stakeholders Provide timely and proactive updates to stakeholders including mortgage lenders Manage milestones on online portals Supervising junior members of the Support team dealing with submission of offers, opening of files, and on-boarding process for new clients Reporting to the Support Manager on SLAs in relation to call handling, opening of files, completion of registrations and administrative tasks Reporting to the Head of Conveyancing on KPIs in relation to registrations and account balances Collaborating with fee earners to meet all relevant external SLAs Profile Previous experience in residential conveyancing, specifically in the post-completion process Excellent attention to detail Motivation to delivery on time results Proactive approach to managing account balances Strong communication skills, both traditional and online Ability to collaborate effectively and problem solve Focus on ensuring compliance with internal and external guidance, policies, rules and regulations Job Offer A competitive salary and great benefits - Hybrid working too! Competitive Salary Company Pension Scheme Company Bonus Scheme Industry-leading Maternity And Paternity Policies Company Referral Scheme 23 days holiday plus 8 bank holidays. Closing over Christmas & New Year. Holiday Loyalty Scheme: Earn an additional 5 days holiday. Buy and Sell up to 3 holiday days each year Hybrid Working Wellbeing Support Annual Company Day out Birthday Early Finish
Office assistant-Housing Permanent 27-28k Onsite Your new company Zebra Students has over 60 years of experience of providing accommodation to post graduate international students in the UK. Their flagship site at South Kensington has 37 flats housing individuals, couples and small families. They are a short walk from the tube and Imperial College.They are an ambitious organisation and see South Kensington site as an opportunity to provide a high-quality inner city living experience in one of the nicest parts of London, using their rental income to help fund the ongoing regeneration of the building, and to open wider growth opportunities. They are a not-for-profit organisation and use their surpluses to ensure they have a sustainable future and to support students internationally who may not otherwise be able to meet their academic potential. Your new role This is an exciting role for someone who cares passionately about providing the best possible experience for our students. You will be running our reception desk but also working with colleagues at Zebra, to ensure the building runs smoothly, whilst also helping with our general administration and applications along with data inputs.You will be the friendly face of Zebra to our students at South Kensington, and prospective international students, and run an efficient and high-quality operation.Duties To provide a friendly welcome and efficient customer service over the phone. Provide an in-person reception for guests and visitors to our office- front facing. Manage the Receptionist/Housing email inbox. You will place adverts for vacant accommodation, handle enquiries, conduct virtual & in-person viewings and on-board new students moving into Zebra. To answer residents' queries regarding bills, departure dates and other general enquiries day-to-day. Work with the Head of Resident Services dealing with all new tenancies, tenancy renewals & associated documentation and updating our accommodation database. To ensure the reception and entrance are always clean & tidy and oversee cleaning of common spaces. To liaise with our maintenance team about any issues within the building and to ensure that empty flats are prepared for new residents. To work with our Health and Safety Manager and ensure the building and our residents & staff are safe. You will liaise with accommodation teams at local partner universities. To issue contractor passes and keep accurate records on sign in sheets. To manage lost property and parcels. You will support the Zebra office team with general admin duties, relating to our South Kensington site but also our other buildings. This will involve helping keep our student database and finance systems up to date, including data entry. To work as part of our Zebra team and carry out other reasonable requests. Data inputting and looking after applications Requirements Organised, flexible and dedicated. Excellent customer service skills. A professional phone, email and personal communications manner with a passion for excellent service. Dependable, enthusiastic and an excellent team player. Competent with Microsoft Office and experienced with learning new systems. Data entry skills required. Previous Reception experience is preferred but not essential. Experience in Student Accommodation would be useful but not essential. A background working within housing is preferred but not essential. What you'll get in return Generous pension scheme Good annual leave packages that rise Annual salary increases and more! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Office assistant-Housing Permanent 27-28k Onsite Your new company Zebra Students has over 60 years of experience of providing accommodation to post graduate international students in the UK. Their flagship site at South Kensington has 37 flats housing individuals, couples and small families. They are a short walk from the tube and Imperial College.They are an ambitious organisation and see South Kensington site as an opportunity to provide a high-quality inner city living experience in one of the nicest parts of London, using their rental income to help fund the ongoing regeneration of the building, and to open wider growth opportunities. They are a not-for-profit organisation and use their surpluses to ensure they have a sustainable future and to support students internationally who may not otherwise be able to meet their academic potential. Your new role This is an exciting role for someone who cares passionately about providing the best possible experience for our students. You will be running our reception desk but also working with colleagues at Zebra, to ensure the building runs smoothly, whilst also helping with our general administration and applications along with data inputs.You will be the friendly face of Zebra to our students at South Kensington, and prospective international students, and run an efficient and high-quality operation.Duties To provide a friendly welcome and efficient customer service over the phone. Provide an in-person reception for guests and visitors to our office- front facing. Manage the Receptionist/Housing email inbox. You will place adverts for vacant accommodation, handle enquiries, conduct virtual & in-person viewings and on-board new students moving into Zebra. To answer residents' queries regarding bills, departure dates and other general enquiries day-to-day. Work with the Head of Resident Services dealing with all new tenancies, tenancy renewals & associated documentation and updating our accommodation database. To ensure the reception and entrance are always clean & tidy and oversee cleaning of common spaces. To liaise with our maintenance team about any issues within the building and to ensure that empty flats are prepared for new residents. To work with our Health and Safety Manager and ensure the building and our residents & staff are safe. You will liaise with accommodation teams at local partner universities. To issue contractor passes and keep accurate records on sign in sheets. To manage lost property and parcels. You will support the Zebra office team with general admin duties, relating to our South Kensington site but also our other buildings. This will involve helping keep our student database and finance systems up to date, including data entry. To work as part of our Zebra team and carry out other reasonable requests. Data inputting and looking after applications Requirements Organised, flexible and dedicated. Excellent customer service skills. A professional phone, email and personal communications manner with a passion for excellent service. Dependable, enthusiastic and an excellent team player. Competent with Microsoft Office and experienced with learning new systems. Data entry skills required. Previous Reception experience is preferred but not essential. Experience in Student Accommodation would be useful but not essential. A background working within housing is preferred but not essential. What you'll get in return Generous pension scheme Good annual leave packages that rise Annual salary increases and more! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Property Services Administrator Elogs Location: St Ives - Office Based - Hybrid working available after probation Salary: £23,400 per annum Working hours: 37.5 hours per week - working at least one day per weekend Reporting to: Property Services Team Manager Job Type: Full time About Us Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity. Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape. About the role Our team of Property Services Administrators provide vital customer service & support to over 10,000 properties across the UK through cloud-based software. This role is incredibly varied and will see you dealing with calls and email request from both residential and commercial properties across the UK. Liaising with tenants, landlords, facilities managers and our team of engineers you will utilise your problem-solving ability to provide solutions to these issues quickly all while providing superb levels of customer service! To make sure we provide the best service to our customers our line are open 24 hours a day, 365 days per year. We have a dedicated nights team, so you will be working on a fixed shift pattern, working at least one day per weekend. Shifts are split into Early's and Lates. Week 1 - 07:30 - 15:30 Week 2 - 10:30 - 19:30 Key Duties: Building strong relationships with customers in the field Logging issues and quote requests on the Internal System (providing reassurance & support) Keeping customers informed of progress Dealing with queries & chasing for updates Providing support to colleagues when things get crazy Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life Problem-solving Ensuring Service Centre KPI's are met What you will need: Essential Previous experience in a customer service based environment Excellent communication skills both written and verbal The ability to work in a fast paced, busy environment High levels of attention to detail The ability to think outside of the box to solve problems Calm demeanour when dealing with urgent situations Excellent computer skills including Word and excel Desired Previous office based or contact centre experience Understanding of facilities management Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme Employee assistance programme Life learning - online learning materials Support with professional membership costs INDHS
May 01, 2024
Full time
Property Services Administrator Elogs Location: St Ives - Office Based - Hybrid working available after probation Salary: £23,400 per annum Working hours: 37.5 hours per week - working at least one day per weekend Reporting to: Property Services Team Manager Job Type: Full time About Us Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity. Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape. About the role Our team of Property Services Administrators provide vital customer service & support to over 10,000 properties across the UK through cloud-based software. This role is incredibly varied and will see you dealing with calls and email request from both residential and commercial properties across the UK. Liaising with tenants, landlords, facilities managers and our team of engineers you will utilise your problem-solving ability to provide solutions to these issues quickly all while providing superb levels of customer service! To make sure we provide the best service to our customers our line are open 24 hours a day, 365 days per year. We have a dedicated nights team, so you will be working on a fixed shift pattern, working at least one day per weekend. Shifts are split into Early's and Lates. Week 1 - 07:30 - 15:30 Week 2 - 10:30 - 19:30 Key Duties: Building strong relationships with customers in the field Logging issues and quote requests on the Internal System (providing reassurance & support) Keeping customers informed of progress Dealing with queries & chasing for updates Providing support to colleagues when things get crazy Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life Problem-solving Ensuring Service Centre KPI's are met What you will need: Essential Previous experience in a customer service based environment Excellent communication skills both written and verbal The ability to work in a fast paced, busy environment High levels of attention to detail The ability to think outside of the box to solve problems Calm demeanour when dealing with urgent situations Excellent computer skills including Word and excel Desired Previous office based or contact centre experience Understanding of facilities management Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme Employee assistance programme Life learning - online learning materials Support with professional membership costs INDHS