Robertson Bell
Swindon, Wiltshire
Feb 24, 2022
Seasonal
Robertson Bell are pleased to be working with UK Research and Innovation and in partnership with UK Shared Business Services, to recruit an Interim Senior Business Change Lead on a 12-month contract with probability of extension to approximately 2.5 years. The role will be based in Swindon 2-3 days a week and the remainder worked remotely. Purpose and Scope: The SHARP Programme will modernise and harmonise Finance, HR, Payroll, Reporting and Procurement services across UK Research and Innovation (UKRI) and UK Shared Business Services (UK SBS) with efficient, seamless, integrated end-to-end processes and a new Enterprise Resource Planning (ERP) system. The SHARP Programme is a key part of the Reforming Our Business portfolio's drive to reduce bureaucracy and help make UKRI better connected and integrated. Reporting to the Senior Business Project Manager (with a dotted line into the Programme Manager and Programme Director), the Senior Business Change Lead is responsible for ensuring that the UKRI and UK SBS businesses are prepared for all changes encountered as a result of the migration to the SHARP ERP solution and associated process harmonisation. The success of this is dependent on effective collaboration with key stakeholders in each of the separate businesses, organisations, and councils. The Senior Business Change Lead will be responsible for the effective delivery of all the business change management activity, that includes stakeholder management, business readiness, communications and engagement, end user training and go-live support. Key day-to-day responsibilities are: Lead the Business Change Team that includes UKRI, UK SBS Counterparts, the Implementation Partner Change function, and the SaaS provider, to develop an approach that optimises delivery success within costs / timescales Understand the SHARP Programme objectives, deliverables and eventual solution, and the implications that any change will have across UKRI and UK SBS Ensure that all Business Change, Comms & Engagement and Training activities/products align to the wider programme plan and objectives Ensure all change and communication activity for the programme aligns with the RoB Portfolio Assess the people impact of the programme from a process, systems, and cultural dimension Develop and implement a change management approach with measures and controls, to ensure successful implementation of the changes, reduce resistance, drive adoption, and ensure benefits realisation Lead the production of all relevant strategies for managing all aspects of business change, and engage key governance forums to secure their approval Lead stakeholder management and engagement strategies, being transparent about the programme priorities and challenges in order to persuade, negotiate and manage expectations across different stakeholder groups and forums Attend SHARP governance forums and groups with a clear engagement and communications plan, to build strong relationships and instil confidence in the ability of the programme team to deliver its outcomes and benefits Attend Programme Management Team (PMT) meetings to track progress and share best practice amongst Delivery Leads Work closely with programme Delivery Leads and the Senior Business Project Manager to manage Business Change risks/issues to ensure programme success Lead the design, development, delivery and management of best practice communications and training to support programme activities Work closely with the Senior Business Project Manager to support communication within the programme team itself, plus ensure consistent messaging is delivered by the Functional Delivery Leads (FDLs) etc in any communications they have with the Business Ensure Business areas implement and embed changes effectively and to the required timescales Develop, own, and manage a Delivery Lead Plan to ensure delivery at the right time and quality (via peer reviews) of all the change, stakeholder management, communications and training, activities, and deliverables Own, manage and monitor all change management actions within the overall Programme Plan Produce fortnightly Checkpoint Reports to report progress, completion of activities and escalate issues to the Senior Business Project Manager and Programme Manager Enlist quality assurance reviews to assess change management delivery or diagnose issues Deputise for the Senior Business Project Manager as needed This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with the Senior Business Project Manager. The post holder may be asked to carry out any other delegated duties or tasks in line with this post. Qualifications, Skills & Experience Education: Essential : Recognised Change Management qualification Project Management qualification (PRINCE II Practitioner level, Agile or equivalent) Desirable : Process Improvement / Lean Six Sigma Blackbelt Knowledge: Essential: A solid understanding of change management methodologies, tools, and techniques and how to apply them effectively Expertise in how people experience change at an individual level and the journeys that different people go on when undergoing change Business background from either Finance, Procurement or HR Skills and Abilities: Essential : Excellent leadership qualities Ability to successfully lead a strong multi-disciplinary change team, across multiple organisations and locations (on site and remote) High levels of self-motivation and personal ac