This Technical Analyst Lead job role sits within the PMO team and will be responsible for the relationship between the digital online teams and the eCommerce platform partner, ensuring user requirements are understood and clearly documented. Managing a team of 9 and reporting to the Digital Programme Manager, this job role will work closely with the Project Managers and the Support team to deliver click apply for full job details
May 02, 2024
Full time
This Technical Analyst Lead job role sits within the PMO team and will be responsible for the relationship between the digital online teams and the eCommerce platform partner, ensuring user requirements are understood and clearly documented. Managing a team of 9 and reporting to the Digital Programme Manager, this job role will work closely with the Project Managers and the Support team to deliver click apply for full job details
Job Type: Full-time, 40 hours, Permanent Location: 162-170 Wardour Street, London, W1F 8ZX Opening hours: Mon-Sat availbilty required Salary: £30k-£35k (Depending on Experience) Benefits: +Enhanced pension +Complimentary services +Access to cost price goods +Birthday day off +Increased annual leave (after requisite service) +Staff events/parties +Tickets to industry awards/events + Oppurtunity to grow into a Senior Management role with enhanced Salary, benefits and bonuses. About Williams and Hirst Williams and Hirst are a pioneer in hairdressing and have developed a reputation as the ultimate destination for all hairdressing services. Founded for independent hairdressing, We are about to open in June an eighteen chair independent co-working space for experienced, handpicked hair experts. We strongly believe that freelance coworking spaces are the future of the hairdressing industry and that Williams and Hirst are part of the start. Our future plans include investment to open multiple spaces across London and the UK with potential for expansion overseas. We are now looking for an experienced Front of House Manager to deliver an exceptional service that complements our brand and amazing talent. If you love people, are self-sufficient, an adaptive learner, reliable and committed to making a difference, then read on. Code of best practice: Act as an ambassador of a world-class destination and deliver our treatments in accordance with the Standard Operating Procedures to ensure Clients/Guests receive the expected and desirable level of customer service through a sincere approach of professionalism, valuable parting of knowledgeable advice, unsurpassed quality of delivery and genuine attention to customer fulfilment and experience. Purpose of the Role The Front of House Manager will support the Salon Owners to oversee the smooth running of the salon, FOH team and Client/Guest areas, ensuring unrivaled and outstanding customer service, seamless operational running, and supporting the needs of our Members and Clients/Guests. Key Responsibilities Member Support As directed by the Salon Owner: Great Clients/Guests on behalf of Member Offer drinks to Clients/Guests on behalf of Member Take payment from Members rental/stock fees Send Members daily invoice of rental/stock fees Provide Members with controlled access to stock Answering telephone calls and emails on behalf of Members for walk-in appointments Customer Service As directed by the Salon Owner: Deliver consistent world class service to all Clients/Guests and Members. Promote a professional, yet warm and genuine service culture. Deliver service with a personal and adaptable style relating to each individual Client/Guest. Ensure the customer challenge process is followed without fail in a timely and professional manner with the upmost discretion. Update Clients'/Guests' details and ensure all relevant data and information is stored securely and accurately. Use own initiative to deal with Client/Guest requests and continually strive to exceed expectations wherever possible Operations & Sales As directed by the Salon Owner: Ensure all working environments are maintained to the highest standards. Deliver excellent product knowledge to our Clients/Guests, engaging with them at every opportunity to introduce them to our retail ranges. Regularly complete department maintenance checks as required. Use opportunities to increase sales and Clients/Guests loyalty whenever appropriate. Offer repeat bookings, product sales, long standing bookings, and any other opportunities to Clients/Guests to increase sales and service. Events Coordination As directed by the Salon Owner: Assist with availability enquires and chasing of provisionally held bookings Follow up new enquiries, ensuring required information has been sent and received by Clients/Guests as requested Assist with the preparation of event invoices and send to Clients/Guests Take payment for events space and any added extras (catering, stock etc) Follow up with clients to gain information for forthcoming bookings Lead on final event preparations for the current/following day Ensure that all information is communicated concisely for any catering/stock requirements Compile delegate lists ahead of events Prepare room/events area and arrange any required extras (catering, stock etc)
May 01, 2024
Full time
Job Type: Full-time, 40 hours, Permanent Location: 162-170 Wardour Street, London, W1F 8ZX Opening hours: Mon-Sat availbilty required Salary: £30k-£35k (Depending on Experience) Benefits: +Enhanced pension +Complimentary services +Access to cost price goods +Birthday day off +Increased annual leave (after requisite service) +Staff events/parties +Tickets to industry awards/events + Oppurtunity to grow into a Senior Management role with enhanced Salary, benefits and bonuses. About Williams and Hirst Williams and Hirst are a pioneer in hairdressing and have developed a reputation as the ultimate destination for all hairdressing services. Founded for independent hairdressing, We are about to open in June an eighteen chair independent co-working space for experienced, handpicked hair experts. We strongly believe that freelance coworking spaces are the future of the hairdressing industry and that Williams and Hirst are part of the start. Our future plans include investment to open multiple spaces across London and the UK with potential for expansion overseas. We are now looking for an experienced Front of House Manager to deliver an exceptional service that complements our brand and amazing talent. If you love people, are self-sufficient, an adaptive learner, reliable and committed to making a difference, then read on. Code of best practice: Act as an ambassador of a world-class destination and deliver our treatments in accordance with the Standard Operating Procedures to ensure Clients/Guests receive the expected and desirable level of customer service through a sincere approach of professionalism, valuable parting of knowledgeable advice, unsurpassed quality of delivery and genuine attention to customer fulfilment and experience. Purpose of the Role The Front of House Manager will support the Salon Owners to oversee the smooth running of the salon, FOH team and Client/Guest areas, ensuring unrivaled and outstanding customer service, seamless operational running, and supporting the needs of our Members and Clients/Guests. Key Responsibilities Member Support As directed by the Salon Owner: Great Clients/Guests on behalf of Member Offer drinks to Clients/Guests on behalf of Member Take payment from Members rental/stock fees Send Members daily invoice of rental/stock fees Provide Members with controlled access to stock Answering telephone calls and emails on behalf of Members for walk-in appointments Customer Service As directed by the Salon Owner: Deliver consistent world class service to all Clients/Guests and Members. Promote a professional, yet warm and genuine service culture. Deliver service with a personal and adaptable style relating to each individual Client/Guest. Ensure the customer challenge process is followed without fail in a timely and professional manner with the upmost discretion. Update Clients'/Guests' details and ensure all relevant data and information is stored securely and accurately. Use own initiative to deal with Client/Guest requests and continually strive to exceed expectations wherever possible Operations & Sales As directed by the Salon Owner: Ensure all working environments are maintained to the highest standards. Deliver excellent product knowledge to our Clients/Guests, engaging with them at every opportunity to introduce them to our retail ranges. Regularly complete department maintenance checks as required. Use opportunities to increase sales and Clients/Guests loyalty whenever appropriate. Offer repeat bookings, product sales, long standing bookings, and any other opportunities to Clients/Guests to increase sales and service. Events Coordination As directed by the Salon Owner: Assist with availability enquires and chasing of provisionally held bookings Follow up new enquiries, ensuring required information has been sent and received by Clients/Guests as requested Assist with the preparation of event invoices and send to Clients/Guests Take payment for events space and any added extras (catering, stock etc) Follow up with clients to gain information for forthcoming bookings Lead on final event preparations for the current/following day Ensure that all information is communicated concisely for any catering/stock requirements Compile delegate lists ahead of events Prepare room/events area and arrange any required extras (catering, stock etc)
Pear Recruitment Senior Sales Negotiator Abington Salary - £26,000-£27,000 OTE £42,000 Driver and full license required Car allowance. Our client an award-winning estate agency based in Abington is looking for a Senior Sales Negotiator to join their team. Well respected and established within the area they pride themselves on 5-star reviews and being highly involved with the local community organising charitable events and donations. If you are personable and have an outstanding work ethic with great customer service, this could be the perfect role for you. Please send your CV as soon as possible. Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. About you: A positive, energetic can do approach The ability to thrive in a busy office environment is essential You will need to be able to work under pressure, whilst maintaining attention to detail, be a clear problem solver and have an engaging and charismatic personality The successful candidate will be a professional, smart and articulate individual About the role: Generating new business by contacting and forging relationships with potential buyers and sellers (Prospecting) Meeting and greeting applicants and clients in the office Appraising clients of viewing feedback in accordance with prescribed service standards Reviewing property marketing every fortnight in line with Office Manager. Recommending price changes where relevant Ensuring offers are financially evaluated, put forward, and confirmed in writing. Canvassing Contacting applicants by telephone, email and post, to book viewings of properties and identifying opportunities for Potential Instructions where relevant Ensuring that all applicants initially registered by you are regularly spoken to and a new call-back date set At the end of each day, checking that all viewings are made and confirmed. Ensure clients earlier unavailable are contacted again Accompanying potential buyers to view properties If you are interested in this Senior Sales Negotiator role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client. JBRP1_UKTJ
May 01, 2024
Full time
Pear Recruitment Senior Sales Negotiator Abington Salary - £26,000-£27,000 OTE £42,000 Driver and full license required Car allowance. Our client an award-winning estate agency based in Abington is looking for a Senior Sales Negotiator to join their team. Well respected and established within the area they pride themselves on 5-star reviews and being highly involved with the local community organising charitable events and donations. If you are personable and have an outstanding work ethic with great customer service, this could be the perfect role for you. Please send your CV as soon as possible. Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. About you: A positive, energetic can do approach The ability to thrive in a busy office environment is essential You will need to be able to work under pressure, whilst maintaining attention to detail, be a clear problem solver and have an engaging and charismatic personality The successful candidate will be a professional, smart and articulate individual About the role: Generating new business by contacting and forging relationships with potential buyers and sellers (Prospecting) Meeting and greeting applicants and clients in the office Appraising clients of viewing feedback in accordance with prescribed service standards Reviewing property marketing every fortnight in line with Office Manager. Recommending price changes where relevant Ensuring offers are financially evaluated, put forward, and confirmed in writing. Canvassing Contacting applicants by telephone, email and post, to book viewings of properties and identifying opportunities for Potential Instructions where relevant Ensuring that all applicants initially registered by you are regularly spoken to and a new call-back date set At the end of each day, checking that all viewings are made and confirmed. Ensure clients earlier unavailable are contacted again Accompanying potential buyers to view properties If you are interested in this Senior Sales Negotiator role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client. JBRP1_UKTJ
The opportunity We're excited to present a fantastic opportunity for a Head of IT Delivery for our client. In this role you will successfully deliver technical initiatives as well as Business Change and Transformation Programmes within our Clients' organisation. Responsibilities You will be responsible for the management and development of the PMO function within the organisation. You will allocate effective resource across a number of both technical and non-technical Programmes of work. Alongside this, you will also be responsible for the Delivery of Projects and Programmes and ensure that they are delivered on time and within budget. You will also champion Continuous Improvement and manage a large team made up of Project Managers and Business Analysts and engage with Senior level Stakeholders up to Board level on a regular basis. Who you'll be You will be able to demonstrate strong leadership skills You will be a strategic thinker You will be an excellent communicator You will be able to adapt quickly and be well organised Have deep knowledge of Agile and Lean Practices Have previous experience within a regulated environment This is a permanent role and will be interviewing early May so please get in touch today for further discussion. The role supports hybrid working and requires some travel to the office in the North East and in London. Please call today for a further discussion.
May 01, 2024
Full time
The opportunity We're excited to present a fantastic opportunity for a Head of IT Delivery for our client. In this role you will successfully deliver technical initiatives as well as Business Change and Transformation Programmes within our Clients' organisation. Responsibilities You will be responsible for the management and development of the PMO function within the organisation. You will allocate effective resource across a number of both technical and non-technical Programmes of work. Alongside this, you will also be responsible for the Delivery of Projects and Programmes and ensure that they are delivered on time and within budget. You will also champion Continuous Improvement and manage a large team made up of Project Managers and Business Analysts and engage with Senior level Stakeholders up to Board level on a regular basis. Who you'll be You will be able to demonstrate strong leadership skills You will be a strategic thinker You will be an excellent communicator You will be able to adapt quickly and be well organised Have deep knowledge of Agile and Lean Practices Have previous experience within a regulated environment This is a permanent role and will be interviewing early May so please get in touch today for further discussion. The role supports hybrid working and requires some travel to the office in the North East and in London. Please call today for a further discussion.
IBP are looking for a Programme Planner to be part of the Design & PMO team in the UK. The Programmer Planner will support the Programme Manager to ensure that all Project Opportunities are programmed correctly to meet the desired client release dates and operational resource capacity. Liaising with the appropriate operational delivery teams to track progress against programme and update/ amend programmes on weekly basis as required to reflect outputs. To ensure that any non-operational planned activities are actioned in accordance with the programme and update progress accordingly. The business is a leading specialist in building high-quality communication networks that connect millions of properties across the UK, from national fibre networks for voice and data services, to delivering the latest technology to multiple dwelling units. What will your key responsibilities be? Support the operational delivery teams in the delivery of the programme outputs and outcomes. Planning and co-ordination of the predecessors and successors within the programme ensuring that the programme logic is correct and appropriate for the outputs required. Provide timely and accurate updates on receipt of tracking data from delivery teams Compilation of compliant programmes, production of analytical statistical data and proactive publication of both to Design and PMO Manager & operational Delivery Managers. To monitor programmes and target Delivery Managers to deliver the programme to the required timescales maintaining compliance with all quality and safety requirements. Develop, monitor, and publish internal Key Performance Metrics. Proactively drive all necessary actions to ensure programme activities are actioned at the earliest opportunity. 3rd Party Relationship Management; providing copy programmes to the Design Team ensuring their compliance with the key dates, outputs and outcomes. Review current processes and procedures to identify potential IT solutions to improve accuracy and efficiency. Suggest and support solutions to continually improve programme production monitoring and update speed and accuracy. Design and generate ad hoc reports to meet senior management / Client requirements. What competencies are we looking for? Advance user in MS Excel Advance user in MS Project Analytical approach to understand trends and lead/ lag indicators Good people interfacing skills Good communication skills at all levels Hands on approach Good understanding and application of the build specifications and client guidelines and processes associated with fibre networks. Ability to liaise effectively with client contract management representatives. Ability to liaise effectively with operational delivery representatives. Experience of planning high volume short duration programmes of works Risk and Issue Management in CEMAR and MSOP P6 programming experience Permit & Noticing experience Understanding of Wayleaves and processes
May 01, 2024
Full time
IBP are looking for a Programme Planner to be part of the Design & PMO team in the UK. The Programmer Planner will support the Programme Manager to ensure that all Project Opportunities are programmed correctly to meet the desired client release dates and operational resource capacity. Liaising with the appropriate operational delivery teams to track progress against programme and update/ amend programmes on weekly basis as required to reflect outputs. To ensure that any non-operational planned activities are actioned in accordance with the programme and update progress accordingly. The business is a leading specialist in building high-quality communication networks that connect millions of properties across the UK, from national fibre networks for voice and data services, to delivering the latest technology to multiple dwelling units. What will your key responsibilities be? Support the operational delivery teams in the delivery of the programme outputs and outcomes. Planning and co-ordination of the predecessors and successors within the programme ensuring that the programme logic is correct and appropriate for the outputs required. Provide timely and accurate updates on receipt of tracking data from delivery teams Compilation of compliant programmes, production of analytical statistical data and proactive publication of both to Design and PMO Manager & operational Delivery Managers. To monitor programmes and target Delivery Managers to deliver the programme to the required timescales maintaining compliance with all quality and safety requirements. Develop, monitor, and publish internal Key Performance Metrics. Proactively drive all necessary actions to ensure programme activities are actioned at the earliest opportunity. 3rd Party Relationship Management; providing copy programmes to the Design Team ensuring their compliance with the key dates, outputs and outcomes. Review current processes and procedures to identify potential IT solutions to improve accuracy and efficiency. Suggest and support solutions to continually improve programme production monitoring and update speed and accuracy. Design and generate ad hoc reports to meet senior management / Client requirements. What competencies are we looking for? Advance user in MS Excel Advance user in MS Project Analytical approach to understand trends and lead/ lag indicators Good people interfacing skills Good communication skills at all levels Hands on approach Good understanding and application of the build specifications and client guidelines and processes associated with fibre networks. Ability to liaise effectively with client contract management representatives. Ability to liaise effectively with operational delivery representatives. Experience of planning high volume short duration programmes of works Risk and Issue Management in CEMAR and MSOP P6 programming experience Permit & Noticing experience Understanding of Wayleaves and processes
The Skills and Employment Unit promotes and delivers the Mayor's Skills for Londoners (SfL) strategy, policies and their associated delivery priorities. The Programmes Officer role is situated in the Programmes Management Office (PMO) and is responsible for managing the budget and performance of the Skills and Employment portfolio. It is responsible for developing and managing the programme governance to ensure successful delivery and compliance across programmes with regulations e.g., GLA Contractual and Grant and Funding Rules requirements. It also coordinates the Corporate processes including managing the corporate dashboard, finance processes and data governance. This role will have overall responsibility in support of the Principal Programme Officer to capture the performance of the programme delivery and manage the AEB programme. You will be required to work as part of a team, be able to work across multiple work strands, deliver high-quality PMO support, and resolve issues quickly and effectively in a professional manner. We are looking for an individual with experience and knowledge of project and programme management specifically the understanding of programme management office functions including: project planning financial and performance analysis risk management issue resolution evaluation. This role is particularly suited to someone who wants to advance their career in project and programme management. Principal accountabilities Develop and maintain robust Programme governance that ensures the successful delivery of the programme in alignment with Mayoral approvals and other guidelines. Work with senior delivery managers to monitor programme delivery, outputs, results and expenditure ensuring that risks and issues are properly recorded and mitigating controls are in place and reviewed regularly. Produce high-quality programme reports and dashboards for several stakeholders including but not limited to the Assistant Director-led Skills Programmes Board, AEB Mayoral Board, and externally for the Skills for Londoners Board, Skills for Londoners Partnership Board and the London Recovery Programme. Contribute to the provision of robust and timely programme tools, systems, templates and processes for Provider Managers including new processes related to programme management and providing training and support to use the tools. Contribute to any other related additional programme and performance management assignments including the completion of the Corporate quarterly Performance dashboard. Supervise Project Support Officers in a matrix environment in the completion of responsibilities, providing advice and guidance where needed. Support the development of data governance processes for the Unit. Realise the benefits of London s diversity by promoting and enabling equality of opportunities, promoting the diverse needs and aspirations of London s communities. Manage resources allocated to the job in accordance with the Authority s policies and Code of Ethics and Standards; and Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross department and cross-organisational groups and project teams. Person specification Technical requirements/experience/qualifications A degree or professional qualification in portfolio, programme or project management or in management of project/Programme management office (PMO) or related subjects preferably to post-graduate level. Demonstrable ability, experience and knowledge of project and programme management including the understanding of programme management office functions including project planning, financial and performance analysis and management, risk management, issue resolution and evaluation. High-level knowledge and experience in MS Excel, with the ability to develop reports and dashboards, and maintain and analyse spreadsheets and databases. Experience of, or ability to acquire knowledge, in specialised software packages such as Power BI, SQL or SPSS is highly desirable. Well-developed IT skills, experience in using financial and claims management systems and processes, excellent report-writing skills and a high level of numeracy. Experience in records management and an understanding of General Data Protection Regulations (GDPR) and how this influences data processing and data sharing. Experience working with the Adult Education Budget or Skills and Employment programme is highly desirable. Behavioural competencies Research and Analysis is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits. Level 2 indicators of effective performance Proactively seeks new information sources to progress research agendas and address gaps in knowledge Grasps limitations of or assumptions behind data sources, disregarding those that lack quality Analyses and integrates qualitative and quantitative data to find new insights Translates research outcomes into concise, meaningful reports Identifies relevant and practical research questions for the future Communicating and Influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us. Level 2 indicators of effective performance Communicates openly and inclusively with internal and external stakeholders Clearly articulates the key points of an argument, both in verbal and written communication Persuades others, using evidence-based knowledge, modifying approach to deliver messages effectively Challenges the views of others in an open and constructive way Presents a credible and positive image both internally and externally Building and Managing Relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 2 indicators of effective performance Develops new professional relationships Understands the needs of others, the constraints they face and the levers to their engagement Understands differences, anticipates areas of conflict and takes action Fosters an environment where others feel respected Identifies opportunities for joint working to minimise duplication and deliver shared goals Planning and Organising is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time to a high standard. Level 2 indicators of effective performance Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring the team s work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met Problem Solving is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. Level 2 indicators of effective performance Processes and distils a variety of information to understand a problem fully Proposes options for solutions to presented problems Builds on the ideas of others to encourage creative problem solving Thinks laterally about own work, considering different ways to approach problems Seeks the opinions and experiences of others to understand different approaches to problem-solving The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA competency framework. This role is based at London Fire Brigade s Head Office (Union Street SE1 0LL). GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. Application Process & Additional Information Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the Additional Documents section of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g. CV applicant name - (phone number removed . Applications submitted without a Personal Statement will not be considered. London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability click apply for full job details
May 01, 2024
Contractor
The Skills and Employment Unit promotes and delivers the Mayor's Skills for Londoners (SfL) strategy, policies and their associated delivery priorities. The Programmes Officer role is situated in the Programmes Management Office (PMO) and is responsible for managing the budget and performance of the Skills and Employment portfolio. It is responsible for developing and managing the programme governance to ensure successful delivery and compliance across programmes with regulations e.g., GLA Contractual and Grant and Funding Rules requirements. It also coordinates the Corporate processes including managing the corporate dashboard, finance processes and data governance. This role will have overall responsibility in support of the Principal Programme Officer to capture the performance of the programme delivery and manage the AEB programme. You will be required to work as part of a team, be able to work across multiple work strands, deliver high-quality PMO support, and resolve issues quickly and effectively in a professional manner. We are looking for an individual with experience and knowledge of project and programme management specifically the understanding of programme management office functions including: project planning financial and performance analysis risk management issue resolution evaluation. This role is particularly suited to someone who wants to advance their career in project and programme management. Principal accountabilities Develop and maintain robust Programme governance that ensures the successful delivery of the programme in alignment with Mayoral approvals and other guidelines. Work with senior delivery managers to monitor programme delivery, outputs, results and expenditure ensuring that risks and issues are properly recorded and mitigating controls are in place and reviewed regularly. Produce high-quality programme reports and dashboards for several stakeholders including but not limited to the Assistant Director-led Skills Programmes Board, AEB Mayoral Board, and externally for the Skills for Londoners Board, Skills for Londoners Partnership Board and the London Recovery Programme. Contribute to the provision of robust and timely programme tools, systems, templates and processes for Provider Managers including new processes related to programme management and providing training and support to use the tools. Contribute to any other related additional programme and performance management assignments including the completion of the Corporate quarterly Performance dashboard. Supervise Project Support Officers in a matrix environment in the completion of responsibilities, providing advice and guidance where needed. Support the development of data governance processes for the Unit. Realise the benefits of London s diversity by promoting and enabling equality of opportunities, promoting the diverse needs and aspirations of London s communities. Manage resources allocated to the job in accordance with the Authority s policies and Code of Ethics and Standards; and Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross department and cross-organisational groups and project teams. Person specification Technical requirements/experience/qualifications A degree or professional qualification in portfolio, programme or project management or in management of project/Programme management office (PMO) or related subjects preferably to post-graduate level. Demonstrable ability, experience and knowledge of project and programme management including the understanding of programme management office functions including project planning, financial and performance analysis and management, risk management, issue resolution and evaluation. High-level knowledge and experience in MS Excel, with the ability to develop reports and dashboards, and maintain and analyse spreadsheets and databases. Experience of, or ability to acquire knowledge, in specialised software packages such as Power BI, SQL or SPSS is highly desirable. Well-developed IT skills, experience in using financial and claims management systems and processes, excellent report-writing skills and a high level of numeracy. Experience in records management and an understanding of General Data Protection Regulations (GDPR) and how this influences data processing and data sharing. Experience working with the Adult Education Budget or Skills and Employment programme is highly desirable. Behavioural competencies Research and Analysis is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits. Level 2 indicators of effective performance Proactively seeks new information sources to progress research agendas and address gaps in knowledge Grasps limitations of or assumptions behind data sources, disregarding those that lack quality Analyses and integrates qualitative and quantitative data to find new insights Translates research outcomes into concise, meaningful reports Identifies relevant and practical research questions for the future Communicating and Influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us. Level 2 indicators of effective performance Communicates openly and inclusively with internal and external stakeholders Clearly articulates the key points of an argument, both in verbal and written communication Persuades others, using evidence-based knowledge, modifying approach to deliver messages effectively Challenges the views of others in an open and constructive way Presents a credible and positive image both internally and externally Building and Managing Relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 2 indicators of effective performance Develops new professional relationships Understands the needs of others, the constraints they face and the levers to their engagement Understands differences, anticipates areas of conflict and takes action Fosters an environment where others feel respected Identifies opportunities for joint working to minimise duplication and deliver shared goals Planning and Organising is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time to a high standard. Level 2 indicators of effective performance Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring the team s work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met Problem Solving is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. Level 2 indicators of effective performance Processes and distils a variety of information to understand a problem fully Proposes options for solutions to presented problems Builds on the ideas of others to encourage creative problem solving Thinks laterally about own work, considering different ways to approach problems Seeks the opinions and experiences of others to understand different approaches to problem-solving The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA competency framework. This role is based at London Fire Brigade s Head Office (Union Street SE1 0LL). GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. Application Process & Additional Information Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the Additional Documents section of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g. CV applicant name - (phone number removed . Applications submitted without a Personal Statement will not be considered. London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability click apply for full job details
Techniche Global are supporting an engineering defence contractor to appoint a Project Support Officer . Location: Ashchurch Type: permanent, Monday - Friday, office based Salary: up to £34k Requirements: Please note that this position is subject to enhanced national security vetting. The successful candidate must be a sole UK national . You will be responsible for supporting projects on Naval Assets such as submarines or vessels. It will also be supporting technology and engineering development projects on those applications. Your main duties will consist of: Work as a key member of the Project Management Office (PMO) providing end-to-end delivery of all contract tasking and projects, you'll report to a Senior Project Manager. Produce and maintain high-quality project documentation such as project schedules, risk registers, action logs, change requests, health and safety documentation, Gate packs and handover documentation. Support with requirements capture, technical and commercial solutions and the generation of pricing models and proposal documentation. Provide regular management information reporting to customers and seniors. Essential experience of the Project Support Officer: Experience in managing a portfolio of work packages or projects with competing demands and deadlines. Good financial skills to ensure a high level of profitability on projects.
May 01, 2024
Full time
Techniche Global are supporting an engineering defence contractor to appoint a Project Support Officer . Location: Ashchurch Type: permanent, Monday - Friday, office based Salary: up to £34k Requirements: Please note that this position is subject to enhanced national security vetting. The successful candidate must be a sole UK national . You will be responsible for supporting projects on Naval Assets such as submarines or vessels. It will also be supporting technology and engineering development projects on those applications. Your main duties will consist of: Work as a key member of the Project Management Office (PMO) providing end-to-end delivery of all contract tasking and projects, you'll report to a Senior Project Manager. Produce and maintain high-quality project documentation such as project schedules, risk registers, action logs, change requests, health and safety documentation, Gate packs and handover documentation. Support with requirements capture, technical and commercial solutions and the generation of pricing models and proposal documentation. Provide regular management information reporting to customers and seniors. Essential experience of the Project Support Officer: Experience in managing a portfolio of work packages or projects with competing demands and deadlines. Good financial skills to ensure a high level of profitability on projects.
About the Role: Grade Level (for internal use): 11 The Team: As part of the Digital Platform and Enterprise Delivery Team, you will deliver the data feeds strategy with ground floor innovation through simplification and abstraction of complex data processes across the business. Digitizing Commodity Insights by focusing on Machine-to-Machine interaction, this cross-functional team provide APIs for raw data delivery, streaming ability for real time (Websocket), Cloud Delivery like Snowflake, AWS Data Exchange, and Databricks Delta share, in addition to integrated feeds to Microsoft Products like Excel (Add-Ins) and Power BI connectors. We help deliver content and analytics directly to customers where, when and how it's needed. The Opportunity: S&P Global Commodity Insights creates over 10,000 daily assessments used for 1,500+ cleared financial instruments that transact in excess of $10 billion every day. We stream over 20,000 bids, offers and trades a month from more than 450 of the top commodity trading companies globally. Furthermore we track 60,000 plus vessels live, create over 1,000 weekly reports, monitor nearly 90% of the world's refineries and much, much more. In a nutshell, we have a lot of data. The role offers unrivalled exposure to the real time commodity markets, a unique perspective on how this data is valued across all walks of business, and the ability to shape and build the future of this data flow. As the cornerstone of analytics, exposure to knowledge graph and AI technologies gives the role tangible depth in real world application of this data. Responsibilities: Define executable requirements, process flow diagrams, and acceptance test criteria for the Commodity Insights Excel Add-In, Power BI connectors, among other datafeeds overseeing quality assurance and deployment Shape the product roadmap for our Add-ins and feeds such that customers can leverage AI and/or co-pilot functionalities within Microsoft's product suite to gather data insights and analytics Interact directly with clients to understand, define, iterate and evolve data delivery roadmaps and requirements as the commodity markets evolve Marshal approved product development projects through the definition, development, testing, and pre-launch phases Translate customer requirements into user stories and negotiate the implementation of product features with development teams while maintaining the overall vision and technical integrity of the product Develop and deliver improvements for existing Machine to Machine product offerings and execute these by navigating change internally through the organization Refer to competitor research and build contacts in internally and the industry in order to provide market intelligence and to benchmark products Insist on a consistent, scalable and sustainable structures across all delivery mediums preventing silo developments for individual downstream consumers Build a broad and effective internal network and engage stakeholders in order to facilitate development and delivery of products Ensure successful product launch by documenting new product features and enhancements, supporting the development of marketing content, and conducting internal training sessions Ensure progress transparency and health reporting to product managers and leadership Demo product enhancements to management and key stakeholders after each iteration to show how the team's deliverables are contributing to the overall project and portfolio vision Work closely with our Commercial partners to understand the client needs and workflows, our competition, and be able to articulate the value proposition of our products internally and externally Plan and coordinate go-to-market activities with Marketing partners for products or product enhancements being launched. Conduct ongoing, in-depth research and analysis of each assigned product to gain an understanding of the strengths, weaknesses, and competitive advantages of each product Conduct client calls to demonstrate how our products meet client workflow needs and address client pain points Act as a subject matter expert for the assigned product or service to facilitate product enhancements and level 3 support About you: Qualifications You thrive on ownership and accountability. Delivery of complex projects involving product rollouts, tangible outcomes and measurable success are common in your past. You are able to demonstrate experience of delivering successfully on scope, in time, and on budget. Core qualifications: 3-5 years product experience at global FinTech, cloud or comparable data delivery or consumption company with client exposure Working knowledge of the energy and commodities industry and the resulting client data expectations and requirements is critical Familiarity with RESTful APIs is a must, along with other data feed technologies like Websocket, FTP, and even cloud data warehousing products like Snowflake. Bachelor's degree or equivalent experience in technical or science major Experience with both Agile and Lean methodologies Key qualifications: Strong experience in bringing products to market, including feasibility assessment and testing, negotiating development through a large, highly-matrixed organisation and delivering commercial results Expert in native excel functions (VBA/Macro skills not required) and experienced with creating Excel dashboards/ reports Experience in creating Power BI dashboards and an understanding of integrating Power BI with various data sources Advanced project management and PMO skill-set, able to move seamlessly between strategic and operational takes and balance complex and demanding work streams Customer-first mind-set with ability to understand and act on customer insight, generate new product and service offerings ideas based on customer interactions Strong analytical and quantitative skills with the ability to link product design and features to strategic objectives while using data and metrics to substantiate assumptions and recommendations Diplomacy and tenacity when managing and communicating with stakeholders at all levels of business alongside a firm ability to assume positive intent Ability to analyse and scrutinize data using statistical techniques and providing reports/ facilitating decision-making. Strategic approach to problem resolution as well as the ability to develop and communicate a sound plan Experience in front office trade analysis/trade support/risk management capacity in global commodity trading organization OR experience at a commodities front office decision support/market data/analytics vendor is an added bonus. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit . What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead . click apply for full job details
May 01, 2024
Full time
About the Role: Grade Level (for internal use): 11 The Team: As part of the Digital Platform and Enterprise Delivery Team, you will deliver the data feeds strategy with ground floor innovation through simplification and abstraction of complex data processes across the business. Digitizing Commodity Insights by focusing on Machine-to-Machine interaction, this cross-functional team provide APIs for raw data delivery, streaming ability for real time (Websocket), Cloud Delivery like Snowflake, AWS Data Exchange, and Databricks Delta share, in addition to integrated feeds to Microsoft Products like Excel (Add-Ins) and Power BI connectors. We help deliver content and analytics directly to customers where, when and how it's needed. The Opportunity: S&P Global Commodity Insights creates over 10,000 daily assessments used for 1,500+ cleared financial instruments that transact in excess of $10 billion every day. We stream over 20,000 bids, offers and trades a month from more than 450 of the top commodity trading companies globally. Furthermore we track 60,000 plus vessels live, create over 1,000 weekly reports, monitor nearly 90% of the world's refineries and much, much more. In a nutshell, we have a lot of data. The role offers unrivalled exposure to the real time commodity markets, a unique perspective on how this data is valued across all walks of business, and the ability to shape and build the future of this data flow. As the cornerstone of analytics, exposure to knowledge graph and AI technologies gives the role tangible depth in real world application of this data. Responsibilities: Define executable requirements, process flow diagrams, and acceptance test criteria for the Commodity Insights Excel Add-In, Power BI connectors, among other datafeeds overseeing quality assurance and deployment Shape the product roadmap for our Add-ins and feeds such that customers can leverage AI and/or co-pilot functionalities within Microsoft's product suite to gather data insights and analytics Interact directly with clients to understand, define, iterate and evolve data delivery roadmaps and requirements as the commodity markets evolve Marshal approved product development projects through the definition, development, testing, and pre-launch phases Translate customer requirements into user stories and negotiate the implementation of product features with development teams while maintaining the overall vision and technical integrity of the product Develop and deliver improvements for existing Machine to Machine product offerings and execute these by navigating change internally through the organization Refer to competitor research and build contacts in internally and the industry in order to provide market intelligence and to benchmark products Insist on a consistent, scalable and sustainable structures across all delivery mediums preventing silo developments for individual downstream consumers Build a broad and effective internal network and engage stakeholders in order to facilitate development and delivery of products Ensure successful product launch by documenting new product features and enhancements, supporting the development of marketing content, and conducting internal training sessions Ensure progress transparency and health reporting to product managers and leadership Demo product enhancements to management and key stakeholders after each iteration to show how the team's deliverables are contributing to the overall project and portfolio vision Work closely with our Commercial partners to understand the client needs and workflows, our competition, and be able to articulate the value proposition of our products internally and externally Plan and coordinate go-to-market activities with Marketing partners for products or product enhancements being launched. Conduct ongoing, in-depth research and analysis of each assigned product to gain an understanding of the strengths, weaknesses, and competitive advantages of each product Conduct client calls to demonstrate how our products meet client workflow needs and address client pain points Act as a subject matter expert for the assigned product or service to facilitate product enhancements and level 3 support About you: Qualifications You thrive on ownership and accountability. Delivery of complex projects involving product rollouts, tangible outcomes and measurable success are common in your past. You are able to demonstrate experience of delivering successfully on scope, in time, and on budget. Core qualifications: 3-5 years product experience at global FinTech, cloud or comparable data delivery or consumption company with client exposure Working knowledge of the energy and commodities industry and the resulting client data expectations and requirements is critical Familiarity with RESTful APIs is a must, along with other data feed technologies like Websocket, FTP, and even cloud data warehousing products like Snowflake. Bachelor's degree or equivalent experience in technical or science major Experience with both Agile and Lean methodologies Key qualifications: Strong experience in bringing products to market, including feasibility assessment and testing, negotiating development through a large, highly-matrixed organisation and delivering commercial results Expert in native excel functions (VBA/Macro skills not required) and experienced with creating Excel dashboards/ reports Experience in creating Power BI dashboards and an understanding of integrating Power BI with various data sources Advanced project management and PMO skill-set, able to move seamlessly between strategic and operational takes and balance complex and demanding work streams Customer-first mind-set with ability to understand and act on customer insight, generate new product and service offerings ideas based on customer interactions Strong analytical and quantitative skills with the ability to link product design and features to strategic objectives while using data and metrics to substantiate assumptions and recommendations Diplomacy and tenacity when managing and communicating with stakeholders at all levels of business alongside a firm ability to assume positive intent Ability to analyse and scrutinize data using statistical techniques and providing reports/ facilitating decision-making. Strategic approach to problem resolution as well as the ability to develop and communicate a sound plan Experience in front office trade analysis/trade support/risk management capacity in global commodity trading organization OR experience at a commodities front office decision support/market data/analytics vendor is an added bonus. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit . What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead . click apply for full job details
Role Overview The objective of the role is to deliver strategic management of client Real Estate programmes within the Programme Management Office (PMO). This position works closely with various global and EMEA clients, third parties and diverse cross-functional stakeholders within Savills to advise, plan, mobilise, deliver and track complex and multifaceted deliverables. This includes, but is not limited to, developing and maintaining comprehensive programme planning and control systems, ensuring effective integration and communication across stakeholders, driving momentum and alignment of programme activity, managing risk and escalations, implementing robust compliance and governance protocols and providing ultimate programme oversight. A Senior Consultant at Savills provides excellent professional advice and service to clients and is a member of a key talent pool within the organisation. The role will be significant to the development and growth of the PMO offering in EMEA. The expectation is that the successful candidate will be able to identify opportunities within the EMEA Real Estate market and support leadership in business development in addition to client delivery work. Key Responsibilities • Kick off new programmes by leading steering committee, working group and subject specific meetings across all levels of seniority and ensuring meeting governance is in place throughout. • Guide client and operations teams to clearly identify and agree strategy, translate these into achievable programme deliverables and gain buy in. • Ensure critical success factors, goals and objectives are approved, robust and effectively communicated to create successful change culture. • Identify stakeholders, resourcing gaps, stakeholder risk, appointed decision makers, and ensure Roles and Responsibilities are communicated and understood. • Engage programme and project teams and develop and manage communication plans across all channels, including knowledge sharing, programme updates, confidentiality, access and media management. • Ensure early risk identification mechanisms are in place, manage the Risk Register, mitigating actions and escalations. • Lead all subject matter experts to develop, review, integrate and commit to programme phases, tasks and deliverables to create a master programme plan, own the plan throughout the programme. • Engage operational teams to review any in-flight projects or programmes that will affect or be affected by programme activities and ensure well planned integration activities. • Plan and agree programme timeline, critical dates, milestones and slack. • Develop budget and cost plan in line with financial stakeholders, manage business case approval workflow. • Employ change control mechanisms to govern scope creep and alignment. • Employ change management mechanisms to ensure continued engagement of sponsors, project teams and end users. • Develop and issue reporting, tracking and communication tools and updates to align to the communications plan and ensure stakeholder engagement and alignment. • Develop and implement early and post programme feedback mechanisms to ensure the programme is successful, implement iterative process improvement. • Facilitate training and onboarding throughout the programme. • Develop and / or facilitate development of Playbooks, process documentation and governance tools to capture best practice and future operations. Key Skills Technical Experience • Knowledge of Project Management methodologies e.g. Prince 2 (advantageous, not essential)Skills / Knowledge • A proactive self-starter who works well independently• A multi-tasker with the ability to manage several projects concurrently• Someone who works well under pressure and to deadlines• A keen interest or experience generating PMO leads/initiatives • An understanding of budget management• Someone who has innate curiosity and is eager to experiment and push the boundaries of what is possible• Strong commercial awareness• Excellent communication skills• Confident networker• Diplomatic and challenging with the ability to influence others• Ethical with strong integrity• High attention to detail, well organised and a good initiative level Team Overview The EMEA Global Occupier Services team consists of 70 people. The team advise clients who occupy property but who are not in the property business, combining our skills and our corporate knowledge to deliver results. They operate at a number of different levels, from being a full outsource of a company's real estate functions, to a coordinator of single or multiple service lines for occupier clients. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
May 01, 2024
Full time
Role Overview The objective of the role is to deliver strategic management of client Real Estate programmes within the Programme Management Office (PMO). This position works closely with various global and EMEA clients, third parties and diverse cross-functional stakeholders within Savills to advise, plan, mobilise, deliver and track complex and multifaceted deliverables. This includes, but is not limited to, developing and maintaining comprehensive programme planning and control systems, ensuring effective integration and communication across stakeholders, driving momentum and alignment of programme activity, managing risk and escalations, implementing robust compliance and governance protocols and providing ultimate programme oversight. A Senior Consultant at Savills provides excellent professional advice and service to clients and is a member of a key talent pool within the organisation. The role will be significant to the development and growth of the PMO offering in EMEA. The expectation is that the successful candidate will be able to identify opportunities within the EMEA Real Estate market and support leadership in business development in addition to client delivery work. Key Responsibilities • Kick off new programmes by leading steering committee, working group and subject specific meetings across all levels of seniority and ensuring meeting governance is in place throughout. • Guide client and operations teams to clearly identify and agree strategy, translate these into achievable programme deliverables and gain buy in. • Ensure critical success factors, goals and objectives are approved, robust and effectively communicated to create successful change culture. • Identify stakeholders, resourcing gaps, stakeholder risk, appointed decision makers, and ensure Roles and Responsibilities are communicated and understood. • Engage programme and project teams and develop and manage communication plans across all channels, including knowledge sharing, programme updates, confidentiality, access and media management. • Ensure early risk identification mechanisms are in place, manage the Risk Register, mitigating actions and escalations. • Lead all subject matter experts to develop, review, integrate and commit to programme phases, tasks and deliverables to create a master programme plan, own the plan throughout the programme. • Engage operational teams to review any in-flight projects or programmes that will affect or be affected by programme activities and ensure well planned integration activities. • Plan and agree programme timeline, critical dates, milestones and slack. • Develop budget and cost plan in line with financial stakeholders, manage business case approval workflow. • Employ change control mechanisms to govern scope creep and alignment. • Employ change management mechanisms to ensure continued engagement of sponsors, project teams and end users. • Develop and issue reporting, tracking and communication tools and updates to align to the communications plan and ensure stakeholder engagement and alignment. • Develop and implement early and post programme feedback mechanisms to ensure the programme is successful, implement iterative process improvement. • Facilitate training and onboarding throughout the programme. • Develop and / or facilitate development of Playbooks, process documentation and governance tools to capture best practice and future operations. Key Skills Technical Experience • Knowledge of Project Management methodologies e.g. Prince 2 (advantageous, not essential)Skills / Knowledge • A proactive self-starter who works well independently• A multi-tasker with the ability to manage several projects concurrently• Someone who works well under pressure and to deadlines• A keen interest or experience generating PMO leads/initiatives • An understanding of budget management• Someone who has innate curiosity and is eager to experiment and push the boundaries of what is possible• Strong commercial awareness• Excellent communication skills• Confident networker• Diplomatic and challenging with the ability to influence others• Ethical with strong integrity• High attention to detail, well organised and a good initiative level Team Overview The EMEA Global Occupier Services team consists of 70 people. The team advise clients who occupy property but who are not in the property business, combining our skills and our corporate knowledge to deliver results. They operate at a number of different levels, from being a full outsource of a company's real estate functions, to a coordinator of single or multiple service lines for occupier clients. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
Techniche Global are supporting an engineering defence contractor to appoint a Project Support Officer . Location: Ashchurch Type: permanent, Monday - Friday, office based Salary: up to £34k Requirements: Please note that this position is subject to enhanced national security vetting. The successful candidate must be a sole UK national . You will be responsible for supporting projects on Naval Assets such as submarines or vessels. It will also be supporting technology and engineering development projects on those applications. Your main duties will consist of: Work as a key member of the Project Management Office (PMO) providing end-to-end delivery of all contract tasking and projects, you ll report to a Senior Project Manager. Produce and maintain high-quality project documentation such as project schedules, risk registers, action logs, change requests, health and safety documentation, Gate packs and handover documentation. Support with requirements capture, technical and commercial solutions and the generation of pricing models and proposal documentation. Provide regular management information reporting to customers and seniors. Essential experience of the Project Support Officer: Experience in managing a portfolio of work packages or projects with competing demands and deadlines. Good financial skills to ensure a high level of profitability on projects.
May 01, 2024
Full time
Techniche Global are supporting an engineering defence contractor to appoint a Project Support Officer . Location: Ashchurch Type: permanent, Monday - Friday, office based Salary: up to £34k Requirements: Please note that this position is subject to enhanced national security vetting. The successful candidate must be a sole UK national . You will be responsible for supporting projects on Naval Assets such as submarines or vessels. It will also be supporting technology and engineering development projects on those applications. Your main duties will consist of: Work as a key member of the Project Management Office (PMO) providing end-to-end delivery of all contract tasking and projects, you ll report to a Senior Project Manager. Produce and maintain high-quality project documentation such as project schedules, risk registers, action logs, change requests, health and safety documentation, Gate packs and handover documentation. Support with requirements capture, technical and commercial solutions and the generation of pricing models and proposal documentation. Provide regular management information reporting to customers and seniors. Essential experience of the Project Support Officer: Experience in managing a portfolio of work packages or projects with competing demands and deadlines. Good financial skills to ensure a high level of profitability on projects.
Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day. Job Description We now have an exciting 12 month Fixed- Term opportunity for a highly experienced Lead PMO to join our Group Technology functions Portfolio Office. The key purpose of this role is to support with the definition of portfolio/programme governance and to manage finance and budgetary controls and processes and data. As the lead you will manage the Group Technology Portfolio office, including line managing the other PMO analysts and ensuring we have oversight and control of all key project governance areas including: Portfolio cost tracking, Business case tracking and drawn down approvals processes Coordination of monthly reporting cycle, including collation of monthly PSRs and production of Portfolio reporting packs Maintenance and ownership of PPM tool (Keyedin), including error corrections, creation of data views and reports, set up of Portfolio/Programme/Project structure Quality assurance including Project and Process health checks, feedback, along with analysis of findings and insights reporting Overseeing the Programme PMO community of practice, skills development, and training Qualifications Detailed knowledge of Project Management methodologies including Waterfall and Agile and the appropriate application of these methods. Strong knowledge of project management processes, tools, performance measurement and metrics • Highly numerate and analytical. Knowledge and experience of budget development Exposure to financial/analytical activities and being able to contextualise financial data to support the viability of Projects. Experience developing, implementing, and deploying and running Portfolio, Programme and Project Management processes. Completion of project portfolio reports and analysis accurately, on time and within cost to the required quality parameters Excellent interpersonal and communication skills with an ability to communicate effectively and confidently at all levels across the Group Additional Information Please note that due to the nature of this role, it will require 2 working days in our Hove office as part of our hybrid working policy. Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
May 01, 2024
Full time
Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day. Job Description We now have an exciting 12 month Fixed- Term opportunity for a highly experienced Lead PMO to join our Group Technology functions Portfolio Office. The key purpose of this role is to support with the definition of portfolio/programme governance and to manage finance and budgetary controls and processes and data. As the lead you will manage the Group Technology Portfolio office, including line managing the other PMO analysts and ensuring we have oversight and control of all key project governance areas including: Portfolio cost tracking, Business case tracking and drawn down approvals processes Coordination of monthly reporting cycle, including collation of monthly PSRs and production of Portfolio reporting packs Maintenance and ownership of PPM tool (Keyedin), including error corrections, creation of data views and reports, set up of Portfolio/Programme/Project structure Quality assurance including Project and Process health checks, feedback, along with analysis of findings and insights reporting Overseeing the Programme PMO community of practice, skills development, and training Qualifications Detailed knowledge of Project Management methodologies including Waterfall and Agile and the appropriate application of these methods. Strong knowledge of project management processes, tools, performance measurement and metrics • Highly numerate and analytical. Knowledge and experience of budget development Exposure to financial/analytical activities and being able to contextualise financial data to support the viability of Projects. Experience developing, implementing, and deploying and running Portfolio, Programme and Project Management processes. Completion of project portfolio reports and analysis accurately, on time and within cost to the required quality parameters Excellent interpersonal and communication skills with an ability to communicate effectively and confidently at all levels across the Group Additional Information Please note that due to the nature of this role, it will require 2 working days in our Hove office as part of our hybrid working policy. Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
Senior Enterprise Architect - Financial Services Key Responsibilities Working with others in the Platform Strategy & Architecture function, based on group strategic needs, help develop technology strategies and roadmaps. Hands-on Enterprise Architecture experience with a can-do attitude and desire to add value daily to achieve excellence in all undertakings. Review and adopt frameworks and standards. Able to quickly understand and document value chains and OpModels. Create and maintain a repository of enterprise architecture design collateral, including blueprints and patterns, to support the federated architecture community. Independently own design problems and high impacting incidents, front to back without support, engaging, stakeholders, SMEs, product managers, BAs, Solution Architects to achieve the required Enterprise Architecture or solution outcomes. Qualifications: Vast Experience working as a Wealth or Asset Management enterprise architect. Or Proven experience as an enterprise architect in tier1 Financial Services firms more broadly. Delivered modern software and database solutions in an environment that includes SaaS and inhouse solutions (inc. microservices, event driven design, API, tenants, etc) experience working as a developer and a further experience as a domain solution architect. Experienced in creating architecture designs documents at high quality without rework, covering items such as, maturity assessments, capabilities map, roadmaps, architectural diagrams, etc, in a variety of formats. Prepare and facilitate the Architecture Review Board and Solution Design Forum. Consulting experience would be desirable Professional Qualifications and Education Technical/numerate degree, such as, Computer Science, Engineering, Physics or Mathematics. Minimum enterprise architecture qualifications at professional/expert qualification standard covering Azure and TOGAF. If you meet the above criteria then please apply for immediate consideration and a confidential conversation.
May 01, 2024
Full time
Senior Enterprise Architect - Financial Services Key Responsibilities Working with others in the Platform Strategy & Architecture function, based on group strategic needs, help develop technology strategies and roadmaps. Hands-on Enterprise Architecture experience with a can-do attitude and desire to add value daily to achieve excellence in all undertakings. Review and adopt frameworks and standards. Able to quickly understand and document value chains and OpModels. Create and maintain a repository of enterprise architecture design collateral, including blueprints and patterns, to support the federated architecture community. Independently own design problems and high impacting incidents, front to back without support, engaging, stakeholders, SMEs, product managers, BAs, Solution Architects to achieve the required Enterprise Architecture or solution outcomes. Qualifications: Vast Experience working as a Wealth or Asset Management enterprise architect. Or Proven experience as an enterprise architect in tier1 Financial Services firms more broadly. Delivered modern software and database solutions in an environment that includes SaaS and inhouse solutions (inc. microservices, event driven design, API, tenants, etc) experience working as a developer and a further experience as a domain solution architect. Experienced in creating architecture designs documents at high quality without rework, covering items such as, maturity assessments, capabilities map, roadmaps, architectural diagrams, etc, in a variety of formats. Prepare and facilitate the Architecture Review Board and Solution Design Forum. Consulting experience would be desirable Professional Qualifications and Education Technical/numerate degree, such as, Computer Science, Engineering, Physics or Mathematics. Minimum enterprise architecture qualifications at professional/expert qualification standard covering Azure and TOGAF. If you meet the above criteria then please apply for immediate consideration and a confidential conversation.
JIRA, SCRUM, Project Manager, Prince, Agile, MS Project Our client has a brand new opportunity for a Technical Project Manager to join its team based in Kent. Current or recent Project Management experience essential as is experience around JIRA (able to export information etc.) and SCRUM (Must be able to facilitate, be that as a Stand Up, Product or developer). To join an exisiting project team delivering multiple software implementations to mid to large enterprises in the UK and beyond! The role will involve client facing work, stakeholder / relationship management across multiple technical projects liaising with both external and internal teams. Experience of managing projects around implementations and software development extremely useful. Broader skills around PMO, processes advantageous. This role could suit someone with 1-2 years solid PM, JIRA, SCRUM skills or equally someone with 10 years+ seeking a more local opportunity! The role is hybrid close to Tunbridge Wells, Kent so candidates must be comfortable working near this location. Sadly there is no sponsiorship on offer and candidates must live within commuting distance of Kent/Sussex. Interested? Then please email a CV to Roger at Jump IT today in the first instance.
May 01, 2024
Full time
JIRA, SCRUM, Project Manager, Prince, Agile, MS Project Our client has a brand new opportunity for a Technical Project Manager to join its team based in Kent. Current or recent Project Management experience essential as is experience around JIRA (able to export information etc.) and SCRUM (Must be able to facilitate, be that as a Stand Up, Product or developer). To join an exisiting project team delivering multiple software implementations to mid to large enterprises in the UK and beyond! The role will involve client facing work, stakeholder / relationship management across multiple technical projects liaising with both external and internal teams. Experience of managing projects around implementations and software development extremely useful. Broader skills around PMO, processes advantageous. This role could suit someone with 1-2 years solid PM, JIRA, SCRUM skills or equally someone with 10 years+ seeking a more local opportunity! The role is hybrid close to Tunbridge Wells, Kent so candidates must be comfortable working near this location. Sadly there is no sponsiorship on offer and candidates must live within commuting distance of Kent/Sussex. Interested? Then please email a CV to Roger at Jump IT today in the first instance.
Are you an experienced Project Manager looking for an exciting new opportunity? Would you like to collaborate with clients from varied industry sectors? By working with us, you will get a chance to gain experience across different domains and build a strong resume. You will have the freedom to work independently, face new challenges, and diversify your skill set to become a specialist in project management. Who are we? Stoneseed are a specialist Project Management Service Provider. Focused on Project Management and PMO Consultancy services, offering resources from our own permanent team of professionals, ranging from Project Management and PMO experts, to Business Analysts and Technical Experts, delivering services through a flexible, on-demand resourcing model. This role is full-time, 5 days per week, and you split your time between home and client sites based within your region. What will I be doing? As an IT Project Manager at Stoneseed, you will be responsible for overseeing all aspects of IT projects, from start to finish. Your duties will include planning and scheduling, risk management, communication, and stakeholder management. Your primary responsibility will be to ensure that all projects are completed within the set timeline, budget, and to the highest quality standards. Additionally, you will be the point of contact for clients throughout the project's lifecycle. Who are we looking for? To be successful in this role, you must possess a sound comprehension of IT Project Management methodologies, along with hands on experience of managing a diverse range of projects. Having exceptional communication and interpersonal skills are imperative, as you will be collaborating closely with a diverse range of stakeholders, including clients, team members, and senior management.Key Responsibilities All aspects of client-side project management; accountability for project delivery Definition, scoping and planning of multi-disciplinary projects Stakeholder management Business case development Business change management Selection and implementation management Benefits tracking What can you bring? You must have a proven track record of successfully delivering complex technical projects, and possess a minimum of 4-5 years of experience as a Lead IT Project Manager. Additionally, you must have access to a vehicle and already possess the right to work in the UK, as we are unable to sponsor visa applications for this role.You will be experienced in: both Agile and Waterfall methodologies building key client relationships and managing stakeholders benefits tracking to ensure the benefits are realised and the project is successful financial management, of all related project expenditure, hardware, software, capital and op-ex. What is it like to work for us ? We are a people centric business that offers a rewarding role with a lot of variety and fresh challenges for an individual who is results-driven, dynamic, and self-motivated. We take pride in our egalitarian culture that promotes a strong sense of fair play. Being an independent business means that we are accountable only to our clients and colleagues. To get a better idea of what our employees think, please feel free to check out our Glass Door reviews.
May 01, 2024
Full time
Are you an experienced Project Manager looking for an exciting new opportunity? Would you like to collaborate with clients from varied industry sectors? By working with us, you will get a chance to gain experience across different domains and build a strong resume. You will have the freedom to work independently, face new challenges, and diversify your skill set to become a specialist in project management. Who are we? Stoneseed are a specialist Project Management Service Provider. Focused on Project Management and PMO Consultancy services, offering resources from our own permanent team of professionals, ranging from Project Management and PMO experts, to Business Analysts and Technical Experts, delivering services through a flexible, on-demand resourcing model. This role is full-time, 5 days per week, and you split your time between home and client sites based within your region. What will I be doing? As an IT Project Manager at Stoneseed, you will be responsible for overseeing all aspects of IT projects, from start to finish. Your duties will include planning and scheduling, risk management, communication, and stakeholder management. Your primary responsibility will be to ensure that all projects are completed within the set timeline, budget, and to the highest quality standards. Additionally, you will be the point of contact for clients throughout the project's lifecycle. Who are we looking for? To be successful in this role, you must possess a sound comprehension of IT Project Management methodologies, along with hands on experience of managing a diverse range of projects. Having exceptional communication and interpersonal skills are imperative, as you will be collaborating closely with a diverse range of stakeholders, including clients, team members, and senior management.Key Responsibilities All aspects of client-side project management; accountability for project delivery Definition, scoping and planning of multi-disciplinary projects Stakeholder management Business case development Business change management Selection and implementation management Benefits tracking What can you bring? You must have a proven track record of successfully delivering complex technical projects, and possess a minimum of 4-5 years of experience as a Lead IT Project Manager. Additionally, you must have access to a vehicle and already possess the right to work in the UK, as we are unable to sponsor visa applications for this role.You will be experienced in: both Agile and Waterfall methodologies building key client relationships and managing stakeholders benefits tracking to ensure the benefits are realised and the project is successful financial management, of all related project expenditure, hardware, software, capital and op-ex. What is it like to work for us ? We are a people centric business that offers a rewarding role with a lot of variety and fresh challenges for an individual who is results-driven, dynamic, and self-motivated. We take pride in our egalitarian culture that promotes a strong sense of fair play. Being an independent business means that we are accountable only to our clients and colleagues. To get a better idea of what our employees think, please feel free to check out our Glass Door reviews.
Hays Technology are currently recruiting for a Change Manager to partner across the business to provide change management expertise and leadership in order to facilitate and guide the organisation, managers and colleagues through organisation change and transition, ensuring that change is implemented smoothly, in the right way and drives adoption. Principal Accountabilities Responsible for the leadership and delivery of change management activities and initiatives ensuring seamless transition and minimal disruption. Creation and leadership of the client's change management approach & framework ensuring alignment to best practice methodologies and to each stage of the project lifecycle as needed. Efficient and effective mobilisation of change management strategies in line with the client's framework including: Case for change Success metrics Stakeholder analysis and mapping Change impact analysis and assessment. Communication planning Resistance identification and management Change adoption. Change management planning and execution. Sustainment of change Risk management and mitigation Job Description and Person Specification In collaboration with the Business measures and monitoring adoption change through agreed KPIs and recommending strategies as needed to address any issues or risks. Establishes and leads the client's change network (Salesforce Trailblazers, Change Champions & Change Leads) with the objective of ensuring effective feedback mechanisms, tailored change planning and risk identification and mitigation. Provides advice, guidance and feedback in relation to change management activity and support to the Project Lead/Sponsor and others as needed. Remains current in relation to change management best practice and evolves the client's approach, tools and techniques based on this and organisation maturity. Collaborates closely with project management, training, communications, IT and Business colleagues to ensure there is a holistic approach to delivery. Provides reports and updates as needed to the client's PMO or other groups as needed in relation to change management activity. Ensures all change management activity is aligned to the Group's policies, procedures and frameworks as needed. Person Specification This person specification lists the essential skills, attributes and experience that are necessary to successfully conduct the job. Experience and Knowledge Degree qualified in a change management, business or organisational psychology discipline (or equivalent) A recognised change management qualification or training (or equivalent experience). Demonstrable knowledge and understanding of change management approaches and methodologies Demonstrable knowledge of project management methodologies and their practical application Experience of being involved in a range of complex change projects - Business and IT with multiple workstreams is essential. Experience of managing relationships with internal and external stakeholders. Proven experience in successful delivery of change activity and projects on time and achieving change adoption / success metrics. Demonstrable experience of identifying and managing interdependencies between change activities. Experienced at developing and maintaining a positive teamworking environment. IT skills / Windows 365 / Microsoft project What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Full time
Hays Technology are currently recruiting for a Change Manager to partner across the business to provide change management expertise and leadership in order to facilitate and guide the organisation, managers and colleagues through organisation change and transition, ensuring that change is implemented smoothly, in the right way and drives adoption. Principal Accountabilities Responsible for the leadership and delivery of change management activities and initiatives ensuring seamless transition and minimal disruption. Creation and leadership of the client's change management approach & framework ensuring alignment to best practice methodologies and to each stage of the project lifecycle as needed. Efficient and effective mobilisation of change management strategies in line with the client's framework including: Case for change Success metrics Stakeholder analysis and mapping Change impact analysis and assessment. Communication planning Resistance identification and management Change adoption. Change management planning and execution. Sustainment of change Risk management and mitigation Job Description and Person Specification In collaboration with the Business measures and monitoring adoption change through agreed KPIs and recommending strategies as needed to address any issues or risks. Establishes and leads the client's change network (Salesforce Trailblazers, Change Champions & Change Leads) with the objective of ensuring effective feedback mechanisms, tailored change planning and risk identification and mitigation. Provides advice, guidance and feedback in relation to change management activity and support to the Project Lead/Sponsor and others as needed. Remains current in relation to change management best practice and evolves the client's approach, tools and techniques based on this and organisation maturity. Collaborates closely with project management, training, communications, IT and Business colleagues to ensure there is a holistic approach to delivery. Provides reports and updates as needed to the client's PMO or other groups as needed in relation to change management activity. Ensures all change management activity is aligned to the Group's policies, procedures and frameworks as needed. Person Specification This person specification lists the essential skills, attributes and experience that are necessary to successfully conduct the job. Experience and Knowledge Degree qualified in a change management, business or organisational psychology discipline (or equivalent) A recognised change management qualification or training (or equivalent experience). Demonstrable knowledge and understanding of change management approaches and methodologies Demonstrable knowledge of project management methodologies and their practical application Experience of being involved in a range of complex change projects - Business and IT with multiple workstreams is essential. Experience of managing relationships with internal and external stakeholders. Proven experience in successful delivery of change activity and projects on time and achieving change adoption / success metrics. Demonstrable experience of identifying and managing interdependencies between change activities. Experienced at developing and maintaining a positive teamworking environment. IT skills / Windows 365 / Microsoft project What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Project Manager We are looking for a business focused Project Manager who has experience of working with various teams dealing with projects right from inception, through to scoping requirements, pricing, training and delivery through to producing MI data for stakeholders and internal management. You will be working closely with sales team, even to the point of meeting with clients to ensure suitable delivery timescales and costs are realistic and assisting with tender documents alongside the sales team. Required Skills and Experience: Previous Project Management experience, this can be gained as a Project Manager or a senior member of a PMO team as long as you have strong understanding of Project Management. Experience of working with sales teams, external customers, stakeholders etc to scope projects, plan milestones, chair meetings and keeping project plans updated. Ensure all projects have the required resource, any materials and procured and delivered to client sites, industry standards are met and adhered to, such as GDPR and EHS. Experience of producing MI reports and delivering results to management and senior project owners, dealing with schedules, documentation to ensure timely delivery.
May 01, 2024
Full time
Project Manager We are looking for a business focused Project Manager who has experience of working with various teams dealing with projects right from inception, through to scoping requirements, pricing, training and delivery through to producing MI data for stakeholders and internal management. You will be working closely with sales team, even to the point of meeting with clients to ensure suitable delivery timescales and costs are realistic and assisting with tender documents alongside the sales team. Required Skills and Experience: Previous Project Management experience, this can be gained as a Project Manager or a senior member of a PMO team as long as you have strong understanding of Project Management. Experience of working with sales teams, external customers, stakeholders etc to scope projects, plan milestones, chair meetings and keeping project plans updated. Ensure all projects have the required resource, any materials and procured and delivered to client sites, industry standards are met and adhered to, such as GDPR and EHS. Experience of producing MI reports and delivering results to management and senior project owners, dealing with schedules, documentation to ensure timely delivery.
Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live. Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need. For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs. Job description Main Purpose of role: We have an exciting opportunity for a Sales Executive to join our North West region on a fixed term basis. The Sales Executive will work Thursday to Monday, providing a professional service to all our customers and potential customers, with the aim of achieving sales and financial targets on allocated development and contributing to customer delight.The Sales Executive will support the customer through the buying process; both in person at the sales complex and via telephone and email. They will maintain contact with our customers through updates on promotions, and keep existing customers updated on all aspect of build, sales and progression. They will also ensure the standard follow up procedures are adhered to and that all complaints and issues from customers are responded to.The successful candidate will work closely with the Sales Manager from the start of the process to ensure targets are met, sales are closed, and deposits taken within set guidelines, working with third parties such as banks, solicitors and estate agents to progress each sale through to completion in a timely manner.The Sales Executive will also be responsible for opening the show home, organising the presentation of the Sales Information Centre, Show Home and Landscaping, including signage and cleanliness. HS&S Responsibilities To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards. Skills, knowledge & experience We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about customer service and possess strong initiative, drive and enthusiasm to work with Centre of Excellence guidelines. They will have proven experience working in a similar position using their sales and negotiation skills to build relationships with customers. They will be collaborative, with excellent communication skills and the ability to interact with different types of people. They will take a straightforward approach, honest, open and friendly with our customers. They will be open minded, flexible and creative with a progressive mind set and ability to see the bigger picture. Education & qualifications Essential Educated to GCSE or equivalent standard in English and Maths. Desirable Formal sales/customer service specific qualifications. Why work for us? At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers. Competitive rates of pay - We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year. Bonus Scheme - Our annual bonus scheme is linked to team and company performance. Special offers for staff - We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out. Trust - We encourage you to come up with ideas and get the most out of your job with us. Development - we offer genuine development opportunities to progress your career. Our values Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement. Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It's about being respectful and working in a transparent and honest way. Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible. Passionate - We care about what we do. We put pride and energy into delivering results. It's important to us to do a good job. Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don't offer a one size fits all solution; we are flexible and will tailor our services to our customers' needs.
May 01, 2024
Full time
Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live. Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need. For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs. Job description Main Purpose of role: We have an exciting opportunity for a Sales Executive to join our North West region on a fixed term basis. The Sales Executive will work Thursday to Monday, providing a professional service to all our customers and potential customers, with the aim of achieving sales and financial targets on allocated development and contributing to customer delight.The Sales Executive will support the customer through the buying process; both in person at the sales complex and via telephone and email. They will maintain contact with our customers through updates on promotions, and keep existing customers updated on all aspect of build, sales and progression. They will also ensure the standard follow up procedures are adhered to and that all complaints and issues from customers are responded to.The successful candidate will work closely with the Sales Manager from the start of the process to ensure targets are met, sales are closed, and deposits taken within set guidelines, working with third parties such as banks, solicitors and estate agents to progress each sale through to completion in a timely manner.The Sales Executive will also be responsible for opening the show home, organising the presentation of the Sales Information Centre, Show Home and Landscaping, including signage and cleanliness. HS&S Responsibilities To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards. Skills, knowledge & experience We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about customer service and possess strong initiative, drive and enthusiasm to work with Centre of Excellence guidelines. They will have proven experience working in a similar position using their sales and negotiation skills to build relationships with customers. They will be collaborative, with excellent communication skills and the ability to interact with different types of people. They will take a straightforward approach, honest, open and friendly with our customers. They will be open minded, flexible and creative with a progressive mind set and ability to see the bigger picture. Education & qualifications Essential Educated to GCSE or equivalent standard in English and Maths. Desirable Formal sales/customer service specific qualifications. Why work for us? At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers. Competitive rates of pay - We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year. Bonus Scheme - Our annual bonus scheme is linked to team and company performance. Special offers for staff - We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out. Trust - We encourage you to come up with ideas and get the most out of your job with us. Development - we offer genuine development opportunities to progress your career. Our values Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement. Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It's about being respectful and working in a transparent and honest way. Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible. Passionate - We care about what we do. We put pride and energy into delivering results. It's important to us to do a good job. Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don't offer a one size fits all solution; we are flexible and will tailor our services to our customers' needs.
The Amazon Tax department is a fast-paced, team-focused, dynamic environment. Amazon Tax PMO is seeking a Sr. Program Manager with experience in process improvement, VAT compliance and reporting, requirements gathering, transaction/systems mapping, and cross-functional leadership. This role has scope to be based in London, Bratislava, Barcelona, or Seattle. The Sr. PM will lead teams drawn from across all Amazon business lines, back office IT systems, Tax, Accounting, and Finance/Operations to deliver E-Compliance Initiatives for global tax. The Sr. PM will plan, simplify, standardize, integrate, and automate processes for receiving invoices (inbound/AP) and producing customer/seller invoices (outbound) across Amazon's high-complex invoicing ecosystem. This role will focus on business expansions into countries with existing e-invoicing legislative mandates. Enabling the business to be compliant, at scale, in an audit ready way. Successful candidates will have broad experience in Finance (specifically Tax and/or Accounting), Program Management, and Technology. This will help enable the Sr. PM to facilitate discussions to gather necessary information, uncover opportunities within and across teams, and manage change when new processes are integrated. About the Space: Governments are expanding E-invoicing mandates in order to increase the visibility of business activity and reduce the under-reporting of sales/output VAT and the over-reporting of expenses/input VAT. Compliance with E-invoicing requirements is essential for operational continuity. Taxpayers who report right first time, and clearly demonstrate compliance in revenue authority review and audit, will spend less time in subsequent audit follow-up and have fewer financial and reputational issues. Tax E-Compliance Team's mission is to lead Amazon to comply with current and emerging E-invoicing requirements, in a customer-obsessed, rapidly scalable, automated way, such that we are always audit-ready, earning trust of our suppliers, customers, business partners, and tax authorities. We do this via the right planning, project management, products, policy influencing and playbook. Primary responsibilities: - Take the lead role with project owners, sponsors, and subject matter experts to align on project and workstream objectives - Present and articulate complex concepts to cross-functional executive audiences - Drive process improvements; enable streamlining to achieve operational efficiencies, benchmarking, and development of performance metrics - Support processes to gather tax requirements, assess them for completeness, and translate them for technical teams, stakeholders, and sponsors who will address and implement those requirements - Leverage technology and investigative skills to trace data through Amazon's complex invoicing systems architecture - Document end-to-end transaction and systems flows that explain the source of data, where it is stored, and how it gets into the hands of the end user - Implement and document controls and processes to manage the transfer and sharing of data - Identifying areas of risk to the project scope or timeline, and escalating to program leadership in a timely manner - Dive deep where needed to resolve blocking issues during project planning, execution, testing, launch and cutover We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Experience defining program requirements and using data and metrics to determine improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience in program or project management - Experience working cross functionally with tech and non-tech teams PREFERRED QUALIFICATIONS - Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules - Experience leading process improvements - Experience using data and metrics to determine and drive improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 01, 2024
Full time
The Amazon Tax department is a fast-paced, team-focused, dynamic environment. Amazon Tax PMO is seeking a Sr. Program Manager with experience in process improvement, VAT compliance and reporting, requirements gathering, transaction/systems mapping, and cross-functional leadership. This role has scope to be based in London, Bratislava, Barcelona, or Seattle. The Sr. PM will lead teams drawn from across all Amazon business lines, back office IT systems, Tax, Accounting, and Finance/Operations to deliver E-Compliance Initiatives for global tax. The Sr. PM will plan, simplify, standardize, integrate, and automate processes for receiving invoices (inbound/AP) and producing customer/seller invoices (outbound) across Amazon's high-complex invoicing ecosystem. This role will focus on business expansions into countries with existing e-invoicing legislative mandates. Enabling the business to be compliant, at scale, in an audit ready way. Successful candidates will have broad experience in Finance (specifically Tax and/or Accounting), Program Management, and Technology. This will help enable the Sr. PM to facilitate discussions to gather necessary information, uncover opportunities within and across teams, and manage change when new processes are integrated. About the Space: Governments are expanding E-invoicing mandates in order to increase the visibility of business activity and reduce the under-reporting of sales/output VAT and the over-reporting of expenses/input VAT. Compliance with E-invoicing requirements is essential for operational continuity. Taxpayers who report right first time, and clearly demonstrate compliance in revenue authority review and audit, will spend less time in subsequent audit follow-up and have fewer financial and reputational issues. Tax E-Compliance Team's mission is to lead Amazon to comply with current and emerging E-invoicing requirements, in a customer-obsessed, rapidly scalable, automated way, such that we are always audit-ready, earning trust of our suppliers, customers, business partners, and tax authorities. We do this via the right planning, project management, products, policy influencing and playbook. Primary responsibilities: - Take the lead role with project owners, sponsors, and subject matter experts to align on project and workstream objectives - Present and articulate complex concepts to cross-functional executive audiences - Drive process improvements; enable streamlining to achieve operational efficiencies, benchmarking, and development of performance metrics - Support processes to gather tax requirements, assess them for completeness, and translate them for technical teams, stakeholders, and sponsors who will address and implement those requirements - Leverage technology and investigative skills to trace data through Amazon's complex invoicing systems architecture - Document end-to-end transaction and systems flows that explain the source of data, where it is stored, and how it gets into the hands of the end user - Implement and document controls and processes to manage the transfer and sharing of data - Identifying areas of risk to the project scope or timeline, and escalating to program leadership in a timely manner - Dive deep where needed to resolve blocking issues during project planning, execution, testing, launch and cutover We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Experience defining program requirements and using data and metrics to determine improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience in program or project management - Experience working cross functionally with tech and non-tech teams PREFERRED QUALIFICATIONS - Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules - Experience leading process improvements - Experience using data and metrics to determine and drive improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Client Services Manager Primus Connect London Area, United Kingdom (Remote-First) A fast-growing Data Consultancy have grown to the point that they have decided to evolve their back-office manager and PMO into a Client Services Manager, to support their Senior Leadership as they continue to grow the business. This will be a key role in the next step of the Consultancies growth as you will be tasked with Back Office improvements, Process Reengineering and Automation, Reports, Resource Planning and standardization into their core operations. You will be a proactive and tenacious individual with high attention to detail and focussed on delivering successful outcomes and exceptional customer experiences. As the Client Services Manager within the Consulting Team, you'll play a pivotal role in managing resources and projects efficiently. Your expertise will ensure clients enjoy successful outcomes and exceptional experiences. This position offers a unique opportunity to influence the evolution of what began as an administrative role into a strategic asset for the company, focusing on process improvement, automation, and effective resource planning. Key Responsibilities: Resource Planning: Manage the onboarding and offboarding process, ensuring resources have everything they need to excel. Maintain a forward demand plan for resources and track utilization rates. Project Governance: Provide oversight for all project initiatives, chair internal delivery management meetings, and facilitate resource allocation to maximize productivity. Project Management: Oversee project setup and closure, ensuring smooth customer onboarding and compliance with contractual agreements. Act as the point of contact for project setup requests, maintaining documentation and implementing a project closure process. Assurance and Reporting: Manage the Resource Planner tool, track risks, run project audits, and ensure accurate reporting and financial management across all projects. Knowledge Management: Standardize templates and manage a repository to ensure consistency in deliverables. Provide training on tools and templates. Financial Management: Oversee invoice processing, chase payments, and manage cost reporting, ensuring efficiency and accuracy in financial operations. Office Management: Support the operational needs of the consultancy, including completing commercial forms and coordinating meeting venues. Ideal Candidate: Proven experience in client services, project management and/or consulting within a data-driven environment. Strong analytical skills with experience in process reengineering and automation. Extremely Proactive with excellent Attention to Detail, Administration and communication skills, capable of fostering strong client and team relationships. Prior experience of Resource Planning Proficient in tools such as Harvest, Power BI, and resource planning software is desirable Agile and adaptable, with a knack for solving complex operational challenges. This role will be remote first with occasional days in London, there are fantastic growth opportunities as you grow with the company as they look to double revenue. The role will be paid at circa 45,000 - 65,000 + a bonus up to 15% depending on experience.
May 01, 2024
Full time
Client Services Manager Primus Connect London Area, United Kingdom (Remote-First) A fast-growing Data Consultancy have grown to the point that they have decided to evolve their back-office manager and PMO into a Client Services Manager, to support their Senior Leadership as they continue to grow the business. This will be a key role in the next step of the Consultancies growth as you will be tasked with Back Office improvements, Process Reengineering and Automation, Reports, Resource Planning and standardization into their core operations. You will be a proactive and tenacious individual with high attention to detail and focussed on delivering successful outcomes and exceptional customer experiences. As the Client Services Manager within the Consulting Team, you'll play a pivotal role in managing resources and projects efficiently. Your expertise will ensure clients enjoy successful outcomes and exceptional experiences. This position offers a unique opportunity to influence the evolution of what began as an administrative role into a strategic asset for the company, focusing on process improvement, automation, and effective resource planning. Key Responsibilities: Resource Planning: Manage the onboarding and offboarding process, ensuring resources have everything they need to excel. Maintain a forward demand plan for resources and track utilization rates. Project Governance: Provide oversight for all project initiatives, chair internal delivery management meetings, and facilitate resource allocation to maximize productivity. Project Management: Oversee project setup and closure, ensuring smooth customer onboarding and compliance with contractual agreements. Act as the point of contact for project setup requests, maintaining documentation and implementing a project closure process. Assurance and Reporting: Manage the Resource Planner tool, track risks, run project audits, and ensure accurate reporting and financial management across all projects. Knowledge Management: Standardize templates and manage a repository to ensure consistency in deliverables. Provide training on tools and templates. Financial Management: Oversee invoice processing, chase payments, and manage cost reporting, ensuring efficiency and accuracy in financial operations. Office Management: Support the operational needs of the consultancy, including completing commercial forms and coordinating meeting venues. Ideal Candidate: Proven experience in client services, project management and/or consulting within a data-driven environment. Strong analytical skills with experience in process reengineering and automation. Extremely Proactive with excellent Attention to Detail, Administration and communication skills, capable of fostering strong client and team relationships. Prior experience of Resource Planning Proficient in tools such as Harvest, Power BI, and resource planning software is desirable Agile and adaptable, with a knack for solving complex operational challenges. This role will be remote first with occasional days in London, there are fantastic growth opportunities as you grow with the company as they look to double revenue. The role will be paid at circa 45,000 - 65,000 + a bonus up to 15% depending on experience.
Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live. Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need. For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs. Job description We have an exciting opportunity for a Sales Executive to join our West Midlands region this will initially be a floating role with a permanent site to be allocated in the region later. Timescales to be discussed at the interview. The Sales Executive will work Thursday to Monday, providing a professional service to all our customers and potential customers, with the aim of achieving sales and financial targets on allocated development and contributing to customer delight. The Sales Executive will support the customer through the buying process; both in person at the sales complex and via telephone and email. They will maintain contact with our customers through updates on promotions, and keep existing customers updated on all aspect of build, sales and progression. They will also ensure the standard follow up procedures are adhered to and that all complaints and issues from customers are responded to. The successful candidate will work closely with the Sales Manager from the start of the process to ensure targets are met, sales are closed, and deposits taken within set guidelines, working with third parties such as banks, solicitors and estate agents to progress each sale through to completion in a timely manner.The Sales Executive will also be responsible for opening the show home, organising the presentation of the Sales Information Centre, Show Home and Landscaping, including signage and cleanliness. HS&S Responsibilities To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards. Skills, knowledge & experience We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about customer service and possess strong initiative, drive and enthusiasm to work with Centre of Excellence guidelines. They will have proven experience working in a similar position using their sales and negotiation skills to build relationships with customers. They will be collaborative, with excellent communication skills and the ability to interact with different types of people. They will take a straightforward approach, honest, open and friendly with our customers. They will be open minded, flexible and creative with a progressive mind set and ability to see the bigger picture. Education & qualifications Essential Educated to GCSE or equivalent standard in English and Maths. Desirable Formal sales/customer service specific qualifications. Why work for us? At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers. Competitive rates of pay - We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year. Bonus Scheme - Our annual bonus scheme is linked to team and company performance. Special offers for staff - We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out. Trust - We encourage you to come up with ideas and get the most out of your job with us. Development - we offer genuine development opportunities to progress your career. Our values Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement. Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It's about being respectful and working in a transparent and honest way. Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible. Passionate - We care about what we do. We put pride and energy into delivering results. It's important to us to do a good job. Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don't offer a one size fits all solution; we are flexible and will tailor our services to our customers' needs.
May 01, 2024
Full time
Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live. Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need. For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs. Job description We have an exciting opportunity for a Sales Executive to join our West Midlands region this will initially be a floating role with a permanent site to be allocated in the region later. Timescales to be discussed at the interview. The Sales Executive will work Thursday to Monday, providing a professional service to all our customers and potential customers, with the aim of achieving sales and financial targets on allocated development and contributing to customer delight. The Sales Executive will support the customer through the buying process; both in person at the sales complex and via telephone and email. They will maintain contact with our customers through updates on promotions, and keep existing customers updated on all aspect of build, sales and progression. They will also ensure the standard follow up procedures are adhered to and that all complaints and issues from customers are responded to. The successful candidate will work closely with the Sales Manager from the start of the process to ensure targets are met, sales are closed, and deposits taken within set guidelines, working with third parties such as banks, solicitors and estate agents to progress each sale through to completion in a timely manner.The Sales Executive will also be responsible for opening the show home, organising the presentation of the Sales Information Centre, Show Home and Landscaping, including signage and cleanliness. HS&S Responsibilities To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards. Skills, knowledge & experience We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about customer service and possess strong initiative, drive and enthusiasm to work with Centre of Excellence guidelines. They will have proven experience working in a similar position using their sales and negotiation skills to build relationships with customers. They will be collaborative, with excellent communication skills and the ability to interact with different types of people. They will take a straightforward approach, honest, open and friendly with our customers. They will be open minded, flexible and creative with a progressive mind set and ability to see the bigger picture. Education & qualifications Essential Educated to GCSE or equivalent standard in English and Maths. Desirable Formal sales/customer service specific qualifications. Why work for us? At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers. Competitive rates of pay - We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year. Bonus Scheme - Our annual bonus scheme is linked to team and company performance. Special offers for staff - We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out. Trust - We encourage you to come up with ideas and get the most out of your job with us. Development - we offer genuine development opportunities to progress your career. Our values Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement. Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It's about being respectful and working in a transparent and honest way. Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible. Passionate - We care about what we do. We put pride and energy into delivering results. It's important to us to do a good job. Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don't offer a one size fits all solution; we are flexible and will tailor our services to our customers' needs.