Job Title: Senior Housing Manager Location: Rudgeway, Bristol Salary: £50,000 per annum Job Type : Permanent, Full Time (Applicants wishing to work reduced hours should contact us for an informal discussion) We're looking for an experienced social housing professional to take on a leadership role in our Housing Association. The successful candidate will work with us to deliver a high-quality housing and neighbourhood management service. You will be part of a team designed to better support our customers and colleagues, to help us ensure regulatory compliance and continuous improvement in the standard of customer service and housing management across the organisation. The Role: Lead and manage your team to deliver exceptional customer service to our residents Be responsible for delivery and reporting of organisational performance against key indicators, including arrears, void loss, ASB resolution, and customer satisfaction Develop and facilitate team adherence to policies and procedures that deliver value for money and ensure compliance with best practice, regulatory and statutory requirements Lead on tenancy matters, providing the Housing Team and other teams in the organisation with expert advice and case management support What you will need to be successful: Significant experience working in social housing, including management of a variety of tenures Experience of line management/leadership An ability to place the customer front and centre of service delivery while operating within legislative and regulatory requirements Knowledge of the legislative and regulatory framework underpinning the social housing sector We will support you to continue your leadership and management journey and will provide coaching, support and accredited training for the successful applicant. We are continuously developing our inclusive, values driven culture that embraces the diversity of our colleagues and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Benefits: A great inclusive and values led culture that invests in your learning and development 25 days annual holiday rising to 30 days Paid day off for your birthday Optional one day volunteer leave Flexible working Access to training and career development through Elim Skills Academy Company pension Life Assurance Annual organisational performance bonus Health cash plan, including discounts to a wide range of shops and services. Free onsite car parking Full details of benefits, culture and values on our website. You will also find colleague stories, sharing what it's like working for us. About Elim: Elim is a charitable social landlord based in Bristol with a vision 'to meet housing need and deliver homes that change people's lives' . This ambition is present in everything we do. We have around 900 homes located across South West England, the Birmingham area and Wales, and we provide homes for social or affordable rent across each of these areas. We provide homes for shared ownership in South West England, and are one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. We offer a diverse and inclusive culture in line with our Elim CARES Values. These were created in partnership with our customers, colleagues, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C Customers First - Customers are at the heart of our services and decision making A Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes, and do what we say we will R Results - We work hard and deliver great results for our customers and for Elim E Everyone's view matters - We listen to understand, improve, and build our services S Supportive - We tackle challenges head on and inspire each other to achieve our potential How to apply: For more details and to apply please visit our website. We want to ensure our recruitment process accessible for any applicant interested in a career at Elim. Closing Date: 9am, 13th May 2024 Interview Date: Interviews will be held until 17th May 2024. Candidates with experience of: Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Manager, Senior Housing Officer, Housing Services, Customer Housing Officer, Social Housing Manager, Supported Housing Officer, Senior Social Housing Worker, Social Housing Manager will be considered.
May 02, 2024
Full time
Job Title: Senior Housing Manager Location: Rudgeway, Bristol Salary: £50,000 per annum Job Type : Permanent, Full Time (Applicants wishing to work reduced hours should contact us for an informal discussion) We're looking for an experienced social housing professional to take on a leadership role in our Housing Association. The successful candidate will work with us to deliver a high-quality housing and neighbourhood management service. You will be part of a team designed to better support our customers and colleagues, to help us ensure regulatory compliance and continuous improvement in the standard of customer service and housing management across the organisation. The Role: Lead and manage your team to deliver exceptional customer service to our residents Be responsible for delivery and reporting of organisational performance against key indicators, including arrears, void loss, ASB resolution, and customer satisfaction Develop and facilitate team adherence to policies and procedures that deliver value for money and ensure compliance with best practice, regulatory and statutory requirements Lead on tenancy matters, providing the Housing Team and other teams in the organisation with expert advice and case management support What you will need to be successful: Significant experience working in social housing, including management of a variety of tenures Experience of line management/leadership An ability to place the customer front and centre of service delivery while operating within legislative and regulatory requirements Knowledge of the legislative and regulatory framework underpinning the social housing sector We will support you to continue your leadership and management journey and will provide coaching, support and accredited training for the successful applicant. We are continuously developing our inclusive, values driven culture that embraces the diversity of our colleagues and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Benefits: A great inclusive and values led culture that invests in your learning and development 25 days annual holiday rising to 30 days Paid day off for your birthday Optional one day volunteer leave Flexible working Access to training and career development through Elim Skills Academy Company pension Life Assurance Annual organisational performance bonus Health cash plan, including discounts to a wide range of shops and services. Free onsite car parking Full details of benefits, culture and values on our website. You will also find colleague stories, sharing what it's like working for us. About Elim: Elim is a charitable social landlord based in Bristol with a vision 'to meet housing need and deliver homes that change people's lives' . This ambition is present in everything we do. We have around 900 homes located across South West England, the Birmingham area and Wales, and we provide homes for social or affordable rent across each of these areas. We provide homes for shared ownership in South West England, and are one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. We offer a diverse and inclusive culture in line with our Elim CARES Values. These were created in partnership with our customers, colleagues, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C Customers First - Customers are at the heart of our services and decision making A Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes, and do what we say we will R Results - We work hard and deliver great results for our customers and for Elim E Everyone's view matters - We listen to understand, improve, and build our services S Supportive - We tackle challenges head on and inspire each other to achieve our potential How to apply: For more details and to apply please visit our website. We want to ensure our recruitment process accessible for any applicant interested in a career at Elim. Closing Date: 9am, 13th May 2024 Interview Date: Interviews will be held until 17th May 2024. Candidates with experience of: Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Manager, Senior Housing Officer, Housing Services, Customer Housing Officer, Social Housing Manager, Supported Housing Officer, Senior Social Housing Worker, Social Housing Manager will be considered.
Neighbourhood Housing Officer An exceptional opportunity has arisen to join one of North West s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People . Location: Liverpool, Sefton, Wirral Salary: £33,986 Per Annum Neighbourhood Housing Officer Main Duties: Customers Be the key contact for customers, making Prima visible within our neighbourhoods. Respond to customer enquiries where a face-to-face visit is needed. Undertake support activities to customers so they can sustain their tenancies and ensure properties are kept in good condition, liaising with others when referrals or intervention are needed. Ensure all customer contacts are recorded and dealt with, customers views are listened to and resident involvement is encouraged, using this insight make recommendations for improvement. Tenancy Deliver a comprehensive housing management service. Let our homes to minimise rent loss and re-let costs and improve neighbourhood sustainability. Working with tenants to provide tenancy support and enable them to sustain their tenancies. Contribute to maintaining and improving the appearance of our neighbourhoods, carrying out enforcement actions where needed. Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions. Monitoring Service Charge contractor performance, including: , consulting with residents ,dealing with poor performance and assisting with the tendering process. Support other colleagues delivering customer facing services such as Income Officers, Customer Services Assistants, Surveyors, Scheme Managers and Cleaners as needed. Neighbourhoods Develop local neighbourhood knowledge to inform the development of Neighbourhood Plans, which respond to the opportunities and challenges in our neighbourhoods. Deliver Neighbourhood Plans and neighbourhood management actions, monitoring the impact of our work. Build local effective partnerships to improve services, training and work opportunities for tenants and identify development or service opportunities for Prima. Collaborate with compliance colleagues to manage any risks within the neighbourhood, to deliver safe and sustainable homes and neighbourhoods. Collaborate with the Community Cohesion Officer on projects relating to the neighbourhood To undertake any other duties to achieve personal, team and organisational objectives. Neighbourhood Housing Officer Person Requirements: Experience working in a Housing Officer role or experience of delivering housing management services in a registered provider (RP), not for profit or public-sector organisation. Good working knowledge of processes relating to different housing tenure types. Good knowledge of housing regulations/ law and associated practices. Experience of delivering face to face customer service with the ability to have honest conversations with customers. Experience of developing partnership working with support agencies, local authorities and community groups. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Good understanding of welfare reform. Experience of using ICT systems - , Customer Relationship Management systems and Microsoft office software. Educated to GCSE level or equivalent Relevant professional qualification or recognised degree is desirable Full driving licence and use of a car for work is essential Mobile working required Occasional working outside usual office hours To provide out of hours emergency support for the where required Undertake Health and safety and compliance duties as required Skills & Competencies for the role: Organised Analytical problem solving Adaptable Customer Focus Communication Relationship building Influencing Positive attitude to customers. Demonstrates drive and resilience. Self-starting and self-motivated. Does what it takes to get the right outcome. Confident Curious Supportive Neighbourhood Housing Officer Benefits- why work for us? Healthcare scheme Salary sacrifice scheme for qualifying staff Pension scheme 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period. 35-hour week Monday-Friday Fully flexible working arrangements hybrid working from the office and from home Free parking on site at Prima s two offices We strive to be an equal opportunities employer that values diversity and strives to achieve dignity at work. Whoever you are, you will be valued and respected . Prima Group is signed up to the Disability Confident Scheme and the Caring Business Charter. As such, we guarantee to interview all disabled applicants and those care experienced young people , who meet the minimum criteria for the vacancy. Please specify if you wish to considered under this scheme. If you wish to apply in a different format, I.e. a video, please visit our website to see how Work For Us Prima Group or (url removed)/work-for-us If you to be at the forefront of shaping Prima Group s ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group.
May 01, 2024
Full time
Neighbourhood Housing Officer An exceptional opportunity has arisen to join one of North West s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People . Location: Liverpool, Sefton, Wirral Salary: £33,986 Per Annum Neighbourhood Housing Officer Main Duties: Customers Be the key contact for customers, making Prima visible within our neighbourhoods. Respond to customer enquiries where a face-to-face visit is needed. Undertake support activities to customers so they can sustain their tenancies and ensure properties are kept in good condition, liaising with others when referrals or intervention are needed. Ensure all customer contacts are recorded and dealt with, customers views are listened to and resident involvement is encouraged, using this insight make recommendations for improvement. Tenancy Deliver a comprehensive housing management service. Let our homes to minimise rent loss and re-let costs and improve neighbourhood sustainability. Working with tenants to provide tenancy support and enable them to sustain their tenancies. Contribute to maintaining and improving the appearance of our neighbourhoods, carrying out enforcement actions where needed. Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions. Monitoring Service Charge contractor performance, including: , consulting with residents ,dealing with poor performance and assisting with the tendering process. Support other colleagues delivering customer facing services such as Income Officers, Customer Services Assistants, Surveyors, Scheme Managers and Cleaners as needed. Neighbourhoods Develop local neighbourhood knowledge to inform the development of Neighbourhood Plans, which respond to the opportunities and challenges in our neighbourhoods. Deliver Neighbourhood Plans and neighbourhood management actions, monitoring the impact of our work. Build local effective partnerships to improve services, training and work opportunities for tenants and identify development or service opportunities for Prima. Collaborate with compliance colleagues to manage any risks within the neighbourhood, to deliver safe and sustainable homes and neighbourhoods. Collaborate with the Community Cohesion Officer on projects relating to the neighbourhood To undertake any other duties to achieve personal, team and organisational objectives. Neighbourhood Housing Officer Person Requirements: Experience working in a Housing Officer role or experience of delivering housing management services in a registered provider (RP), not for profit or public-sector organisation. Good working knowledge of processes relating to different housing tenure types. Good knowledge of housing regulations/ law and associated practices. Experience of delivering face to face customer service with the ability to have honest conversations with customers. Experience of developing partnership working with support agencies, local authorities and community groups. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Good understanding of welfare reform. Experience of using ICT systems - , Customer Relationship Management systems and Microsoft office software. Educated to GCSE level or equivalent Relevant professional qualification or recognised degree is desirable Full driving licence and use of a car for work is essential Mobile working required Occasional working outside usual office hours To provide out of hours emergency support for the where required Undertake Health and safety and compliance duties as required Skills & Competencies for the role: Organised Analytical problem solving Adaptable Customer Focus Communication Relationship building Influencing Positive attitude to customers. Demonstrates drive and resilience. Self-starting and self-motivated. Does what it takes to get the right outcome. Confident Curious Supportive Neighbourhood Housing Officer Benefits- why work for us? Healthcare scheme Salary sacrifice scheme for qualifying staff Pension scheme 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period. 35-hour week Monday-Friday Fully flexible working arrangements hybrid working from the office and from home Free parking on site at Prima s two offices We strive to be an equal opportunities employer that values diversity and strives to achieve dignity at work. Whoever you are, you will be valued and respected . Prima Group is signed up to the Disability Confident Scheme and the Caring Business Charter. As such, we guarantee to interview all disabled applicants and those care experienced young people , who meet the minimum criteria for the vacancy. Please specify if you wish to considered under this scheme. If you wish to apply in a different format, I.e. a video, please visit our website to see how Work For Us Prima Group or (url removed)/work-for-us If you to be at the forefront of shaping Prima Group s ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group.
One of our local authority clients are currently recruiting for a Senior Housing Management Services Officer. This is a temporary contract for 3 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The successful post holder will take a leading role in the management of Anti-Social Behaviour and Domestic Abuse Case Work, working in conjunction with internal and external agencies to assess risk of victims of Domestic Abuse and implement safety measures and robust support package for victims. They will proactively support improvement by providing advice on national and local changes in anti-social Behaviour and domestic abuse policy and changes to statutory duty. The role requires providing effective and efficient management of an ASB and domestic abuse caseload across the managed housing stock including Colne Park across a range of secure and non-secure occupation arrangements. The role holder will maximise all opportunities for support to vulnerable tenants as part of managing and mitigating the risks of tenancy failure and impacting positively on unacceptable behaviours. They will ensure that breaches of tenancy are appropriately and proportionately responded to in the Council's capacity as a responsible social landlord. Duties and Responsibilities To undertake interviews and Risk Assessments with victims, their families where appropriate and perpetrators of abuse as needed, to analyse and evaluate information to provide a holistic assessment of risk and need. To assess and balance risk and protective factors within a legislative, best practice and policy framework. To communicate effectively with victims, their families where appropriate and perpetrators as needed, ensuring that their views are heard and recorded accurately To establish rapport and build a respectful, honest, and safe relationship with victims, their families where appropriate and perpetrators as needed Responsible for the effective management of an allocated caseload in line with the model of service and presenting level of risk. Undertake interviews and Risk Assessments with victims, their families where appropriate and perpetrators to provide a holistic assessment of risk and need. Establish rapport and build a respectful, honest and safe relationship with victims, their families where appropriate and perpetrators. To ensure assessments include views from other agencies as part of undertaking a holistic analysis of needs/risks of victims and perpetrators To ensure good communication and liaison with other agency professionals To make a contribution to the development and implementation of the Service Plan ensuring that the role and contribution of effective casework and risk management is reflected and understood. To positively engage in and understand the value of case work supervision, including the use of feedback and constructive challenge, to ensure that casework and tenancy risks are being effectively managed. The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.
May 01, 2024
Seasonal
One of our local authority clients are currently recruiting for a Senior Housing Management Services Officer. This is a temporary contract for 3 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The successful post holder will take a leading role in the management of Anti-Social Behaviour and Domestic Abuse Case Work, working in conjunction with internal and external agencies to assess risk of victims of Domestic Abuse and implement safety measures and robust support package for victims. They will proactively support improvement by providing advice on national and local changes in anti-social Behaviour and domestic abuse policy and changes to statutory duty. The role requires providing effective and efficient management of an ASB and domestic abuse caseload across the managed housing stock including Colne Park across a range of secure and non-secure occupation arrangements. The role holder will maximise all opportunities for support to vulnerable tenants as part of managing and mitigating the risks of tenancy failure and impacting positively on unacceptable behaviours. They will ensure that breaches of tenancy are appropriately and proportionately responded to in the Council's capacity as a responsible social landlord. Duties and Responsibilities To undertake interviews and Risk Assessments with victims, their families where appropriate and perpetrators of abuse as needed, to analyse and evaluate information to provide a holistic assessment of risk and need. To assess and balance risk and protective factors within a legislative, best practice and policy framework. To communicate effectively with victims, their families where appropriate and perpetrators as needed, ensuring that their views are heard and recorded accurately To establish rapport and build a respectful, honest, and safe relationship with victims, their families where appropriate and perpetrators as needed Responsible for the effective management of an allocated caseload in line with the model of service and presenting level of risk. Undertake interviews and Risk Assessments with victims, their families where appropriate and perpetrators to provide a holistic assessment of risk and need. Establish rapport and build a respectful, honest and safe relationship with victims, their families where appropriate and perpetrators. To ensure assessments include views from other agencies as part of undertaking a holistic analysis of needs/risks of victims and perpetrators To ensure good communication and liaison with other agency professionals To make a contribution to the development and implementation of the Service Plan ensuring that the role and contribution of effective casework and risk management is reflected and understood. To positively engage in and understand the value of case work supervision, including the use of feedback and constructive challenge, to ensure that casework and tenancy risks are being effectively managed. The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.
Independent Living Housing Officer Bedford / Northants £33,500 per annum including £2000 essential car allowance Permanent Full time (37 hours per week ) We are currently seeking for a housing professional to take on our Independent Living Officer position in our new team. Predominantly based in Bedford you will visit schemes and manage a complex caseload of Independent Living customers. On occasion you may be required to visit our other schemes in Northamptonshire and Luton. In this key role you will deliver an effective, high quality and adaptive service that meets the needs of customers living in Supported Housing. You will provide appropriate management of the service and the building (where appropriate) by delivering one to one housing support to customers or by liaising with support providers on site. Other responsibilities will include: Overseeing any management agreements where a support agency is delivering landlord responsibilities on our behalf. Carrying out all day-to-day intensive housing management and support tasks. Proactively addressing any high-level arrears, safeguarding and/or ASB cases. Working holistically to the benefit of our customers and acting as an advocate where necessary. Increasing customer satisfaction levels as monitored through internal and external customer satisfaction surveys We'd love to meet someone with: Demonstratable experience of providing sensitive support to the needs of customers. Experience of carrying out assessments and identifying and managing needs/risks. Awareness and experience of working with clients with complex needs. Understanding of how to manage harassment and nuisance behaviour. Ability to work on own initiative and make decisions, but within existing system. An awareness of issues relating to Professional Boundaries and Safeguarding. It would be beneficial to have experience, knowledge or understanding of the housing environment and tenancy management issues. A full driving licence and vehicle. Amongst what we offer you is: A competitive salary of £31,500.00 with a £2000 car allowance 28 days holiday PLUS Bank Holidays - rising to 33 days per year (1 a year up to 5 years of consecutive service) An inhouse training plan to support you in your role A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Finding the right people that share our passion for excellent customer experience, our values and our ambition to grow this service, embracing the opportunities that it will present, is hugely important to us - so come and join the team and be part of something special. Closing date: 4th May 2024 Interview date: To be confirmed Please note the successful candidate will need to complete a Enhanced DBS application. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
May 01, 2024
Full time
Independent Living Housing Officer Bedford / Northants £33,500 per annum including £2000 essential car allowance Permanent Full time (37 hours per week ) We are currently seeking for a housing professional to take on our Independent Living Officer position in our new team. Predominantly based in Bedford you will visit schemes and manage a complex caseload of Independent Living customers. On occasion you may be required to visit our other schemes in Northamptonshire and Luton. In this key role you will deliver an effective, high quality and adaptive service that meets the needs of customers living in Supported Housing. You will provide appropriate management of the service and the building (where appropriate) by delivering one to one housing support to customers or by liaising with support providers on site. Other responsibilities will include: Overseeing any management agreements where a support agency is delivering landlord responsibilities on our behalf. Carrying out all day-to-day intensive housing management and support tasks. Proactively addressing any high-level arrears, safeguarding and/or ASB cases. Working holistically to the benefit of our customers and acting as an advocate where necessary. Increasing customer satisfaction levels as monitored through internal and external customer satisfaction surveys We'd love to meet someone with: Demonstratable experience of providing sensitive support to the needs of customers. Experience of carrying out assessments and identifying and managing needs/risks. Awareness and experience of working with clients with complex needs. Understanding of how to manage harassment and nuisance behaviour. Ability to work on own initiative and make decisions, but within existing system. An awareness of issues relating to Professional Boundaries and Safeguarding. It would be beneficial to have experience, knowledge or understanding of the housing environment and tenancy management issues. A full driving licence and vehicle. Amongst what we offer you is: A competitive salary of £31,500.00 with a £2000 car allowance 28 days holiday PLUS Bank Holidays - rising to 33 days per year (1 a year up to 5 years of consecutive service) An inhouse training plan to support you in your role A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Finding the right people that share our passion for excellent customer experience, our values and our ambition to grow this service, embracing the opportunities that it will present, is hugely important to us - so come and join the team and be part of something special. Closing date: 4th May 2024 Interview date: To be confirmed Please note the successful candidate will need to complete a Enhanced DBS application. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Supported Housing Officer South London: Covering Southwark, Greenwich, Lambeth areas Up to £28,000 per annum plus paid business mileage Hyde is looking to recruit a Supported Housing Officer. Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community. As a Supported Housing Officer at Hyde, you will be working within the Specialist Housing team to oversee and maintain housing services for our customers who require additional support to live independently. The role works closely with support providers to ensure all customers are provided safe, comfortable, and suitable living environments for their individual needs, ensuring their wellbeing, and promoting their independence. Responsibilities Completing comprehensive monthly property inspections of the communal areas, ensuring that repairs and risks are reported. Conducting Health & Safety and Fire Safety compliance checks. Housing management and housekeeping fire risk actions, ensuring comprehensive audit trails and evidence of completions. Ensuring the wellbeing of customers, conducting weekly wellbeing calls and visits as necessary. Point of contact for customers in relation to any matters pertaining to communal services, including cleaning and grounds maintenance, building decorations, repairs, maintenance, tenancy and ASB. Skills and Experience Required Have experience in housing management, supported housing or a related field, with an understanding of supported living concepts. Have good communication and interpersonal skills, including empathy, for engaging with a diverse range of stakeholders. Have strong organisational and time management skills to manage multiple tasks effectively. An understanding of working with vulnerable people Benefits A fantastic pension Life assurance Great holidays An award-winning flexible benefits package. Volunteering days Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.
May 01, 2024
Full time
Supported Housing Officer South London: Covering Southwark, Greenwich, Lambeth areas Up to £28,000 per annum plus paid business mileage Hyde is looking to recruit a Supported Housing Officer. Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community. As a Supported Housing Officer at Hyde, you will be working within the Specialist Housing team to oversee and maintain housing services for our customers who require additional support to live independently. The role works closely with support providers to ensure all customers are provided safe, comfortable, and suitable living environments for their individual needs, ensuring their wellbeing, and promoting their independence. Responsibilities Completing comprehensive monthly property inspections of the communal areas, ensuring that repairs and risks are reported. Conducting Health & Safety and Fire Safety compliance checks. Housing management and housekeeping fire risk actions, ensuring comprehensive audit trails and evidence of completions. Ensuring the wellbeing of customers, conducting weekly wellbeing calls and visits as necessary. Point of contact for customers in relation to any matters pertaining to communal services, including cleaning and grounds maintenance, building decorations, repairs, maintenance, tenancy and ASB. Skills and Experience Required Have experience in housing management, supported housing or a related field, with an understanding of supported living concepts. Have good communication and interpersonal skills, including empathy, for engaging with a diverse range of stakeholders. Have strong organisational and time management skills to manage multiple tasks effectively. An understanding of working with vulnerable people Benefits A fantastic pension Life assurance Great holidays An award-winning flexible benefits package. Volunteering days Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.
Housing Operations Co-ordinator Contract: Permanent, full time (37.5 hours per week) Location : Head Office in Bristol (in person) with national travel. Salary: £27,000 Chrysalis is a registered provider of social housing, specialising in providing accommodation to vulnerable adults across the UK. We are offering an exciting opportunity to join our experienced Housing Team as a Housing Operations Co-Ordinator. Your main responsibilities will be to provide support across the UK to the remote housing and central teams. Whilst you will be based at our Head Office in Bristol, you will be expected to support and cover any absence of the Specialised Supported Housing Officers across the UK by delivering an intensive Housing Management Service working collaboratively with our tenants and care providers. You will have at least 2 years Social Housing experience and can work on your own initiative; problem solve and manage your own time. Responsibilities include; delivering intensive housing management services, issuing tenancies, managing arrears, completing property inspections, weekly reporting, managing ASB and breaches of tenancy and always promoting tenancy sustainment. An understanding of Safeguarding and Health & Safety would be advantageous. However, full training will be provided. This role provides regulated activities under the Disclosure and Barring Service (DBS) and therefore post holders are required to undertake a DBS check. How to apply To apply, please follow the 'Apply Now' button on our online portal. Please submit your CV and completed Chrysalis application form to be considered for this role. All applications must be received by 23:59 on 7 May 2024 Interviews are expected to take place week commencing 13 May 2024. For further information, please contact us via email. REF-
May 01, 2024
Full time
Housing Operations Co-ordinator Contract: Permanent, full time (37.5 hours per week) Location : Head Office in Bristol (in person) with national travel. Salary: £27,000 Chrysalis is a registered provider of social housing, specialising in providing accommodation to vulnerable adults across the UK. We are offering an exciting opportunity to join our experienced Housing Team as a Housing Operations Co-Ordinator. Your main responsibilities will be to provide support across the UK to the remote housing and central teams. Whilst you will be based at our Head Office in Bristol, you will be expected to support and cover any absence of the Specialised Supported Housing Officers across the UK by delivering an intensive Housing Management Service working collaboratively with our tenants and care providers. You will have at least 2 years Social Housing experience and can work on your own initiative; problem solve and manage your own time. Responsibilities include; delivering intensive housing management services, issuing tenancies, managing arrears, completing property inspections, weekly reporting, managing ASB and breaches of tenancy and always promoting tenancy sustainment. An understanding of Safeguarding and Health & Safety would be advantageous. However, full training will be provided. This role provides regulated activities under the Disclosure and Barring Service (DBS) and therefore post holders are required to undertake a DBS check. How to apply To apply, please follow the 'Apply Now' button on our online portal. Please submit your CV and completed Chrysalis application form to be considered for this role. All applications must be received by 23:59 on 7 May 2024 Interviews are expected to take place week commencing 13 May 2024. For further information, please contact us via email. REF-
Chrysalis Supported Association
Oxford, Oxfordshire
Specialised Supported Housing Officer - Oxford & surrounding area Contract: Permanent, full time (37.5 hours per week) Location: Remote -Oxford & surrounding area Salary : £28,250 Chrysalis is a registered provider of social housing, specialising in providing accommodation to vulnerable adults across the UK. We are offering an exciting opportunity to join our experienced Housing Team as a Specialised Supported Housing Office in the Oxford and UK national travel. Your main responsibilities will be to provide support to our properties in the London area. Where you will deliver an Intensive Housing Management Service working collaboratively with our tenants and care providers. You will have at least 2 years Social Housing experience and can work on your own initiative; problem solve and manage your own time. Responsibilities include, delivering intensive housing management services, issuing tenancies, managing arrears, completing property inspections, weekly reporting, managing ASB and breaches of tenancy and always promoting tenancy sustainment. An understanding of Safeguarding and Health & Safety would be advantageous. However, full training will be provided. This role provides regulated activities under the Disclosure and Barring Service (DBS) and therefore post holders are required to undertake a DBS check. How to apply To apply, please follow the 'Apply Now' button on our online portal. Please submit your CV and completed Chrysalis application form to be considered for this role. All applications must be received by 23:59 on 7 May 2024 Interviews are expected to take place week commencing 13 May 2024. For further information, please contact us via email. REF-
May 01, 2024
Full time
Specialised Supported Housing Officer - Oxford & surrounding area Contract: Permanent, full time (37.5 hours per week) Location: Remote -Oxford & surrounding area Salary : £28,250 Chrysalis is a registered provider of social housing, specialising in providing accommodation to vulnerable adults across the UK. We are offering an exciting opportunity to join our experienced Housing Team as a Specialised Supported Housing Office in the Oxford and UK national travel. Your main responsibilities will be to provide support to our properties in the London area. Where you will deliver an Intensive Housing Management Service working collaboratively with our tenants and care providers. You will have at least 2 years Social Housing experience and can work on your own initiative; problem solve and manage your own time. Responsibilities include, delivering intensive housing management services, issuing tenancies, managing arrears, completing property inspections, weekly reporting, managing ASB and breaches of tenancy and always promoting tenancy sustainment. An understanding of Safeguarding and Health & Safety would be advantageous. However, full training will be provided. This role provides regulated activities under the Disclosure and Barring Service (DBS) and therefore post holders are required to undertake a DBS check. How to apply To apply, please follow the 'Apply Now' button on our online portal. Please submit your CV and completed Chrysalis application form to be considered for this role. All applications must be received by 23:59 on 7 May 2024 Interviews are expected to take place week commencing 13 May 2024. For further information, please contact us via email. REF-
Specialised Supported Housing Officer - West London - Ealing, Harrow & Hounslow Contract: Permanent, full time (37.5 hours per week) Location: Remote - West London - Ealing, Harrow & Hounslow area Salary: £29,250 Chrysalis is a registered provider of social housing, specialising in providing accommodation to vulnerable adults across the UK. We are offering an exciting opportunity to join our experienced Housing Team as a Specialised Supported Housing Office in the London area. Your main responsibilities will be to provide support to our properties in the London area. Where you will deliver an Intensive Housing Management Service working collaboratively with our tenants and care providers. You will have at least 2 years Social Housing experience and can work on your own initiative; problem solve and manage your own time. Responsibilities include, delivering intensive housing management services, issuing tenancies, managing arrears, completing property inspections, weekly reporting, managing ASB and breaches of tenancy and always promoting tenancy sustainment. An understanding of Safeguarding and Health & Safety would be advantageous. However, full training will be provided. This role provides regulated activities under the Disclosure and Barring Service (DBS) and therefore post holders are required to undertake a DBS check. How to apply To apply, please follow the 'Apply Now' button on our online portal. Please submit your CV and completed Chrysalis application form to be considered for this role. All applications must be received by 23:59 on 7 May 2024 Interviews are expected to take place week commencing 13 May 2024. For further information, please contact us via email. REF-
May 01, 2024
Full time
Specialised Supported Housing Officer - West London - Ealing, Harrow & Hounslow Contract: Permanent, full time (37.5 hours per week) Location: Remote - West London - Ealing, Harrow & Hounslow area Salary: £29,250 Chrysalis is a registered provider of social housing, specialising in providing accommodation to vulnerable adults across the UK. We are offering an exciting opportunity to join our experienced Housing Team as a Specialised Supported Housing Office in the London area. Your main responsibilities will be to provide support to our properties in the London area. Where you will deliver an Intensive Housing Management Service working collaboratively with our tenants and care providers. You will have at least 2 years Social Housing experience and can work on your own initiative; problem solve and manage your own time. Responsibilities include, delivering intensive housing management services, issuing tenancies, managing arrears, completing property inspections, weekly reporting, managing ASB and breaches of tenancy and always promoting tenancy sustainment. An understanding of Safeguarding and Health & Safety would be advantageous. However, full training will be provided. This role provides regulated activities under the Disclosure and Barring Service (DBS) and therefore post holders are required to undertake a DBS check. How to apply To apply, please follow the 'Apply Now' button on our online portal. Please submit your CV and completed Chrysalis application form to be considered for this role. All applications must be received by 23:59 on 7 May 2024 Interviews are expected to take place week commencing 13 May 2024. For further information, please contact us via email. REF-
Job Title: Employment & Training Officer Contract Type: Permanent Salary: £29,354.39 (£32,165.55 is achieved after 12 months successful performance in the role) Working Hours: Full-Time 35 hours Working Pattern: Monday - Friday Location: Carlisle, Cumbria (Hybrid) For your application to be considered please attach a current CV and cover letter. Applications may close before the deadline, so please apply early to avoid disappointment. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.? Application Process: If you share our values and are excited about making a significant impact as the Employment & Training Officer, we encourage you to apply with your CV and cover letter.? We encourage you to apply even if you don't?meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience. This role also falls under our Ethnic Diversity guaranteed?interview scheme. If you are Ethnically Diverse and demonstrate?you meet the minimum criteria?for the role you will be guaranteed an interview. The difference you will make as a Employment & Training Officer As Employment & Training Officer you will deliver a quality, effective Employment & Training service to customers. Working in collaboration with partner organisations to develop and promote training opportunities that will empower people within a geographical area to overcome their barriers to employment. Providing our customers with the essential skills to access the job market, achieve their career aspirations and sustain their tenancy with Riverside. You will manage a caseload of customers delivering employment, training, skills and volunteering activities within a specified area. About you We are looking for someone with: Excellent written and verbal communication skills and the ability to communicate effectively with people from a wide range of backgrounds. Ability to work autonomously and a can-do attitude Experience of seeking best practice to drive continuous improvements. Ability to manage and prioritise own workload to achieve personal and team targets Experience of providing information, advice and guidance for customers seeking to move into employment, training, and related opportunities, including those experiencing significant barriers to employment and training; including young people, lone parents and those who have not worked for some time Understanding and knowledge of confidentiality, date protection and equality and diversity Awareness of the importance of health and safety issues GCSE in Maths and English Valid Driving License with access to a vehicle for business use Desirable Knowledge of welfare benefits IAG or CIAG professional qualification or equivalent experience Role Profile Publicise the Employment and Training service to our customers, external partners agencies and internal stakeholders. Maintain and develop collaboration of the two-way referral process with colleagues in housing, income management team, and other internal stakeholders to support sustainable tenancies. Provide an outreach programme in priority areas to engage with customers offering a holistic service that meets their individual needs. Scope opportunities for training, skills development and volunteering that could lead to employment with supply chain and local employers.Attend local job fair/recruitment events to promote Riverside Employment and Training offer, maximise referrals from 3 rd parties and gain potential opportunities for the caseload of customers. Work with Asset services and procurement to ensure we maximise employment, training and volunteering opportunities within the contracts we award as well as ensuring monitoring systems are in place to track delivery. Work with partner agencies, colleges, adult education and other training services to develop training programmes and apprenticeships for customers. Complete customer registration and diagnostic assessment to identify barriers, training and skills needs to create and develop a SMART action plan to support achievement of customer goals. Work collaboratively with partners and support agencies in the local area for which customers can be referred to for training and work-related activities to personally develop and enhance chance of opportunity to secure employment. Maintain a caseload of customers ensuring confidential case records support the customer journey and recorded within required systems. Working to KPIs and targets recording and monitoring performance.Ensure service
May 01, 2024
Full time
Job Title: Employment & Training Officer Contract Type: Permanent Salary: £29,354.39 (£32,165.55 is achieved after 12 months successful performance in the role) Working Hours: Full-Time 35 hours Working Pattern: Monday - Friday Location: Carlisle, Cumbria (Hybrid) For your application to be considered please attach a current CV and cover letter. Applications may close before the deadline, so please apply early to avoid disappointment. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.? Application Process: If you share our values and are excited about making a significant impact as the Employment & Training Officer, we encourage you to apply with your CV and cover letter.? We encourage you to apply even if you don't?meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience. This role also falls under our Ethnic Diversity guaranteed?interview scheme. If you are Ethnically Diverse and demonstrate?you meet the minimum criteria?for the role you will be guaranteed an interview. The difference you will make as a Employment & Training Officer As Employment & Training Officer you will deliver a quality, effective Employment & Training service to customers. Working in collaboration with partner organisations to develop and promote training opportunities that will empower people within a geographical area to overcome their barriers to employment. Providing our customers with the essential skills to access the job market, achieve their career aspirations and sustain their tenancy with Riverside. You will manage a caseload of customers delivering employment, training, skills and volunteering activities within a specified area. About you We are looking for someone with: Excellent written and verbal communication skills and the ability to communicate effectively with people from a wide range of backgrounds. Ability to work autonomously and a can-do attitude Experience of seeking best practice to drive continuous improvements. Ability to manage and prioritise own workload to achieve personal and team targets Experience of providing information, advice and guidance for customers seeking to move into employment, training, and related opportunities, including those experiencing significant barriers to employment and training; including young people, lone parents and those who have not worked for some time Understanding and knowledge of confidentiality, date protection and equality and diversity Awareness of the importance of health and safety issues GCSE in Maths and English Valid Driving License with access to a vehicle for business use Desirable Knowledge of welfare benefits IAG or CIAG professional qualification or equivalent experience Role Profile Publicise the Employment and Training service to our customers, external partners agencies and internal stakeholders. Maintain and develop collaboration of the two-way referral process with colleagues in housing, income management team, and other internal stakeholders to support sustainable tenancies. Provide an outreach programme in priority areas to engage with customers offering a holistic service that meets their individual needs. Scope opportunities for training, skills development and volunteering that could lead to employment with supply chain and local employers.Attend local job fair/recruitment events to promote Riverside Employment and Training offer, maximise referrals from 3 rd parties and gain potential opportunities for the caseload of customers. Work with Asset services and procurement to ensure we maximise employment, training and volunteering opportunities within the contracts we award as well as ensuring monitoring systems are in place to track delivery. Work with partner agencies, colleges, adult education and other training services to develop training programmes and apprenticeships for customers. Complete customer registration and diagnostic assessment to identify barriers, training and skills needs to create and develop a SMART action plan to support achievement of customer goals. Work collaboratively with partners and support agencies in the local area for which customers can be referred to for training and work-related activities to personally develop and enhance chance of opportunity to secure employment. Maintain a caseload of customers ensuring confidential case records support the customer journey and recorded within required systems. Working to KPIs and targets recording and monitoring performance.Ensure service
Job Title: Housing Officer Contract Type: Permanent Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: 5 days per week including alternate weekends and some bank holidays Location: Bracken Court, Leeds For your application to be considered please ensure you attach a current CV and cover letter. Applications may close before the deadline, so please apply early to avoid disappointment. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Application Process: If you share our values and are excited about making a significant impact as a Housing Officer, we encourage you to apply with your CV and cover letter. We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience. The difference you will make as a Housing Officer This role is based at Bracken Court in Leeds.Bracken Court contains 50 units and tenants stay for an average of between 6 months to 1 year.We provide a Housing Management service to assist move on and make tenants ready for permanent accommodation.You will work as part of a committed team and undertake a range of tasks to deliver an outstanding housing management service across several property types, ensuring you are always putting the customer first. About You We are looking for someone with: A friendly and positive can-do attitude Experience in customer facing roles delivering excellent customer service Strong administration & IT skills including report and assessment writing using Microsoft Office Excellent communication skills both written and verbally Ability to work under pressure in challenging situations Strong attention to detail with analytical skills An interest in the UK Benefits System and Housing & Immigration Law An open mind who is willing to develop and learn new skills Customer Service background An interest in Housing and Housing Law, UK benefits, increasingly Immigration and Immigration Law Ideally the role holder will have a driving licence as the role may require travel across West Yorkshire. Business mileage is reimbursed in line with Riverside policy. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-letReport and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliantLiaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirementsUndertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspectionsProactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service ManagersPrepare files and case notes in readiness for courtDeliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefitsWork directly with customers to monitor or reduce issues of anti-social behaviour within the serviceMeet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housingEnsure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures
May 01, 2024
Full time
Job Title: Housing Officer Contract Type: Permanent Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: 5 days per week including alternate weekends and some bank holidays Location: Bracken Court, Leeds For your application to be considered please ensure you attach a current CV and cover letter. Applications may close before the deadline, so please apply early to avoid disappointment. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Application Process: If you share our values and are excited about making a significant impact as a Housing Officer, we encourage you to apply with your CV and cover letter. We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience. The difference you will make as a Housing Officer This role is based at Bracken Court in Leeds.Bracken Court contains 50 units and tenants stay for an average of between 6 months to 1 year.We provide a Housing Management service to assist move on and make tenants ready for permanent accommodation.You will work as part of a committed team and undertake a range of tasks to deliver an outstanding housing management service across several property types, ensuring you are always putting the customer first. About You We are looking for someone with: A friendly and positive can-do attitude Experience in customer facing roles delivering excellent customer service Strong administration & IT skills including report and assessment writing using Microsoft Office Excellent communication skills both written and verbally Ability to work under pressure in challenging situations Strong attention to detail with analytical skills An interest in the UK Benefits System and Housing & Immigration Law An open mind who is willing to develop and learn new skills Customer Service background An interest in Housing and Housing Law, UK benefits, increasingly Immigration and Immigration Law Ideally the role holder will have a driving licence as the role may require travel across West Yorkshire. Business mileage is reimbursed in line with Riverside policy. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-letReport and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliantLiaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirementsUndertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspectionsProactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service ManagersPrepare files and case notes in readiness for courtDeliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefitsWork directly with customers to monitor or reduce issues of anti-social behaviour within the serviceMeet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housingEnsure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool,Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
May 01, 2024
Full time
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool,Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
Do you have experience in working with vulnerable people with complex needs in a Hostel or Supported Accommodation environment? We have a new Housing job opportunity where you will be working with a team of Housing professionals with the aim of supporting some of the districts' most vulnerable adults to move on from temporary accommodation. You will be managing all temporary and emergency accommodation placements on behalf of West Oxfordshire District Council. The role involves working closely with homeless clients in various emergency accommodation arrangements. The aim is to assist these individuals in accessing affordable housing options and ultimately reducing the time they spend in short-term accommodation. About the role You will be based primarily within one of our Hostels working intensively with homeless clients to enable them to access the full range of affordable housing options with the aim of reducing time spent in short term accommodation. The role involves travel across our district to visit homelessness households in their temporary accommodation (including Hostels and various B&B's) with the aim of assisting them with maximising all of the housing options available to them to ensure that they are able to move on from Temporary Accommodation as soon as possible. Create bespoke 'Tenancy Ready' plans for each client and ensure that they have access to the appropriate support and resources to achieve this. You will also take part in assisting the Temporary Accommodation Supervisor in ensuring that full risk assessments are carried out on each client before being offered a placement in Council managed accommodation. Assist with the daily running of the homeless hostel's, ensure repairs are promptly reported to the Property Service Team and assist with ensuring H&S risk assessments are up to date and adhered to. For more information about this role please see the Job Description/Person Specification. Internally the role will be called 'Temporary Accommodation Officer'. This is a new role which will cover West Oxfordshire. Within the District, there are plenty of places to see and visit whether you love hiking or cycling. With our agile working ethos: you will be spoilt for choice. West Oxfordshire District Council is dedicated to maintaining and enhancing West Oxfordshire as one of the best places to live, work and visit in the UK. We provide a range of important services including waste and recycling collections, planning, housing, leisure, community safety and environmental health. You will need GCSEs (5 A-Cs or equivalent, including Maths and English) Experience of working in a Housing, Supported Housing or Homelessness focused service Experience of working with vulnerable people and people with complex needs Special Conditions Full UK Driving License - Ability to travel/ access to a vehicle for work purposes BPSS Check You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is a unique place to work - we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs. What can we do for you Agile working allowing a mix of home and office working Flexible working arrangements (depending on the role) 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice Health cash plan giving you cash back on health, dental and eye care Pension scheme with a good employer contribution of 5% of your earnings Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Cycle to work scheme Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars Access to digital financial advice (covering your pension scheme, mortgages and other finances) Generous sickness cover above statutory entitlements Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury Life assurance, currently four times your annual salary These are just a handful of the benefits that you can enjoy when you join us! To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It's important that we're a good fit for each other, so let us know what's important to you and why you want to work for Publica Group Ltd Your application will not be considered if you have not provided a supporting statement, in addition to your CV. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.
May 01, 2024
Full time
Do you have experience in working with vulnerable people with complex needs in a Hostel or Supported Accommodation environment? We have a new Housing job opportunity where you will be working with a team of Housing professionals with the aim of supporting some of the districts' most vulnerable adults to move on from temporary accommodation. You will be managing all temporary and emergency accommodation placements on behalf of West Oxfordshire District Council. The role involves working closely with homeless clients in various emergency accommodation arrangements. The aim is to assist these individuals in accessing affordable housing options and ultimately reducing the time they spend in short-term accommodation. About the role You will be based primarily within one of our Hostels working intensively with homeless clients to enable them to access the full range of affordable housing options with the aim of reducing time spent in short term accommodation. The role involves travel across our district to visit homelessness households in their temporary accommodation (including Hostels and various B&B's) with the aim of assisting them with maximising all of the housing options available to them to ensure that they are able to move on from Temporary Accommodation as soon as possible. Create bespoke 'Tenancy Ready' plans for each client and ensure that they have access to the appropriate support and resources to achieve this. You will also take part in assisting the Temporary Accommodation Supervisor in ensuring that full risk assessments are carried out on each client before being offered a placement in Council managed accommodation. Assist with the daily running of the homeless hostel's, ensure repairs are promptly reported to the Property Service Team and assist with ensuring H&S risk assessments are up to date and adhered to. For more information about this role please see the Job Description/Person Specification. Internally the role will be called 'Temporary Accommodation Officer'. This is a new role which will cover West Oxfordshire. Within the District, there are plenty of places to see and visit whether you love hiking or cycling. With our agile working ethos: you will be spoilt for choice. West Oxfordshire District Council is dedicated to maintaining and enhancing West Oxfordshire as one of the best places to live, work and visit in the UK. We provide a range of important services including waste and recycling collections, planning, housing, leisure, community safety and environmental health. You will need GCSEs (5 A-Cs or equivalent, including Maths and English) Experience of working in a Housing, Supported Housing or Homelessness focused service Experience of working with vulnerable people and people with complex needs Special Conditions Full UK Driving License - Ability to travel/ access to a vehicle for work purposes BPSS Check You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is a unique place to work - we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs. What can we do for you Agile working allowing a mix of home and office working Flexible working arrangements (depending on the role) 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice Health cash plan giving you cash back on health, dental and eye care Pension scheme with a good employer contribution of 5% of your earnings Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Cycle to work scheme Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars Access to digital financial advice (covering your pension scheme, mortgages and other finances) Generous sickness cover above statutory entitlements Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury Life assurance, currently four times your annual salary These are just a handful of the benefits that you can enjoy when you join us! To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It's important that we're a good fit for each other, so let us know what's important to you and why you want to work for Publica Group Ltd Your application will not be considered if you have not provided a supporting statement, in addition to your CV. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.
Lettings and Tenancy Advisor / Property Coordinator who has previous experience in a Lettings/Housing/Property role, with good numerical, communication and IT skills is required for a well-established housing association. This role is known within the organisation as a Lettings Officer. SALARY: £21,658 pro rata + Excellent Benefits LOCATION: Hybrid Working (you must be within a commutable distance to Evesham) JOB TYPE: Part-Time, Fixed Term Contract (12 Month Maternity Cover) WORKING HOURS: 30 hours per week JOB OVERVIEW We have a fantastic new job opportunity for a Lettings and Tenancy Advisor / Property Coordinatorwho has previous experience in a Lettings/Housing/Property role, with good numerical, communication and IT skills. Working as the Lettings and Tenancy Advisor / Property Coordinator you will assist the Neighbourhoods and Supported Housing teams by providing an efficient and effective coordination service for tenancy management and other functions, including reception and telephone cover, as well as general office and team support duties. As the Lettings and Tenancy Advisor / Property Coordinator you will advertise new builds and properties for re-letting as well as carrying out pre-tenancy assessments for all future tenants to assess suitability and promote tenancy sustainability. You will prepare offers of tenancy, deal with general enquiries and assist in the administration of reviews of allocation processes. CANDIDATE REQUIREMENTS As theLettings and Tenancy Advisor / Property Coordinator you will have: Experience in a similar Housing/Lettings/Property role Excellent communication and organisational skills with the ability to manage calendars and arrange appointments Good IT literacy to prepare documents and standard ad-hoc letters Confidence to provide information, advice and guidance to customers Good numerical skills with the ability to accurately prepare statistical information A professional qualification such as a Level 2 Housing, Advice and Guidance qualification is desirable, but not essential APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C12096 Part-Time, Contract Housing Tenancy and Property Management Jobs, Careers and Vacancies. Find a new job and work in Evesham, Worcestershire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awdonline JBRP1_UKTJ
May 01, 2024
Full time
Lettings and Tenancy Advisor / Property Coordinator who has previous experience in a Lettings/Housing/Property role, with good numerical, communication and IT skills is required for a well-established housing association. This role is known within the organisation as a Lettings Officer. SALARY: £21,658 pro rata + Excellent Benefits LOCATION: Hybrid Working (you must be within a commutable distance to Evesham) JOB TYPE: Part-Time, Fixed Term Contract (12 Month Maternity Cover) WORKING HOURS: 30 hours per week JOB OVERVIEW We have a fantastic new job opportunity for a Lettings and Tenancy Advisor / Property Coordinatorwho has previous experience in a Lettings/Housing/Property role, with good numerical, communication and IT skills. Working as the Lettings and Tenancy Advisor / Property Coordinator you will assist the Neighbourhoods and Supported Housing teams by providing an efficient and effective coordination service for tenancy management and other functions, including reception and telephone cover, as well as general office and team support duties. As the Lettings and Tenancy Advisor / Property Coordinator you will advertise new builds and properties for re-letting as well as carrying out pre-tenancy assessments for all future tenants to assess suitability and promote tenancy sustainability. You will prepare offers of tenancy, deal with general enquiries and assist in the administration of reviews of allocation processes. CANDIDATE REQUIREMENTS As theLettings and Tenancy Advisor / Property Coordinator you will have: Experience in a similar Housing/Lettings/Property role Excellent communication and organisational skills with the ability to manage calendars and arrange appointments Good IT literacy to prepare documents and standard ad-hoc letters Confidence to provide information, advice and guidance to customers Good numerical skills with the ability to accurately prepare statistical information A professional qualification such as a Level 2 Housing, Advice and Guidance qualification is desirable, but not essential APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C12096 Part-Time, Contract Housing Tenancy and Property Management Jobs, Careers and Vacancies. Find a new job and work in Evesham, Worcestershire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awdonline JBRP1_UKTJ
Senior Legal and Governance Officer Who are Acis Group? We began as a social landlord providing homes in West Lindsey. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber. Our homes include ones for affordable rent, Shared Ownership, people aged 55 and over and supported housing but now, we do so much more. We take our roles in our customers lives seriously, putting them first in everything we do. And as part of that weve grown to provide wider services to truly support the communities in which we work. In addition, there are over 4,000 learners a year are supported in local communities stretching from Sheffield to Mablethorpe with everything from entry level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential. This is through Riverside Training, our employment and skills team, and CLIP, an education provider. Your role is all about providing a legal and governance service for Acis by working closely with our colleagues. Being part of the Acis team, youll get: Generous holiday entitlement At least 25 days annual leave every year, plus bank holidays Enhanced pension contributions up to 10% The opportunity to undertake professional training, funded by us. Staff benefits with Paycare A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more Benefits with Acis Perkz a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more! Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers Long service awards for our loyal employees Cycle to work scheme Enhanced sick pay scheme Enhanced maternity and paternity scheme to support you and your family Employee Assistance Programme to give you confidential advice and support, when you need it Professional membership subscription to support your continuous professional development Death in service benefit As a Senior Legal and Governance Officer, a typical day might include: Providing advice to our colleagues, and taking the lead on a number of routine ASB, tenancy management and any more complex rent arrears cases Leading on, and working closely with our colleagues on routine disrepair claims that have been issued against us, ensuring that we protect the Acis Group at all times Advising on and liaising with our colleagues as the lead for routine sundry debtor claims Providing support and collating our evidence, where necessary, for our insurers together with advising and assisting our colleagues with potential insurance claims that are, or might be made against us Providing legal advice and guidance to our colleagues as and when required on a variety of legal matters Providing advice, support and guidance to our Legal and Governance Officer on matters relative to their role, for example on Right to Buy/Acquire, Shared Ownership resales and staircasing, Boundary enquiries and land purchase requests Providing advice, support and guidance to our Legal and Governance Assistant on matters relative to their role Taking the lead with the legal aspect of our commercial portfolio, providing advice and guidance as necessary on things such as lease clauses, renewals and breaches Reviewing contract agreements prior to signing, or bidding, to ensure that the Acis Group can comply with the terms, or to negotiate terms as necessary, advising our colleagues on the terms and consequences as set out in the agreement Assisting with providing comprehensive responses to the Housing Ombudsmans enquiries Helping the team with getting Subject Access Requests responded to within the deadline Assisting the Head of Legal and Governance as required The must haves: A relevant legal qualification, or a great level of experience A great standard of education, with at least 5 GCSEs at grades A-C (or equivalent) with one being English. The ability to find solutions in creative ways to a wide range of issues is one of your strengths Experience of working in the social housing sector Useful experience in a number of legal areas such as civil litigation, ASB possession proceedings, relevant court experience, disrepair, commercial property, and/or contract review for example The ability to prioritise your workload effectively, despite ever changing deadlines and goals A great eye for detail! Youll be adept at change and knowing how to bring your colleagues along for the experience Fabulous communication skills. Youre happiest when you are working within a team environment as we all support each other but equally you will be able to work on your own without supervision. You must know how to keep the information that you hear from working in your role confidential. What will make you stand out from the crowd: You are either a Fellow of the Chartered Institute of Legal Executives or a Solicitor with significant relevant experience As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and were happy to discuss flexible working options with the successful candidate REF- JBRP1_UKTJ
Apr 30, 2024
Full time
Senior Legal and Governance Officer Who are Acis Group? We began as a social landlord providing homes in West Lindsey. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber. Our homes include ones for affordable rent, Shared Ownership, people aged 55 and over and supported housing but now, we do so much more. We take our roles in our customers lives seriously, putting them first in everything we do. And as part of that weve grown to provide wider services to truly support the communities in which we work. In addition, there are over 4,000 learners a year are supported in local communities stretching from Sheffield to Mablethorpe with everything from entry level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential. This is through Riverside Training, our employment and skills team, and CLIP, an education provider. Your role is all about providing a legal and governance service for Acis by working closely with our colleagues. Being part of the Acis team, youll get: Generous holiday entitlement At least 25 days annual leave every year, plus bank holidays Enhanced pension contributions up to 10% The opportunity to undertake professional training, funded by us. Staff benefits with Paycare A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more Benefits with Acis Perkz a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more! Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers Long service awards for our loyal employees Cycle to work scheme Enhanced sick pay scheme Enhanced maternity and paternity scheme to support you and your family Employee Assistance Programme to give you confidential advice and support, when you need it Professional membership subscription to support your continuous professional development Death in service benefit As a Senior Legal and Governance Officer, a typical day might include: Providing advice to our colleagues, and taking the lead on a number of routine ASB, tenancy management and any more complex rent arrears cases Leading on, and working closely with our colleagues on routine disrepair claims that have been issued against us, ensuring that we protect the Acis Group at all times Advising on and liaising with our colleagues as the lead for routine sundry debtor claims Providing support and collating our evidence, where necessary, for our insurers together with advising and assisting our colleagues with potential insurance claims that are, or might be made against us Providing legal advice and guidance to our colleagues as and when required on a variety of legal matters Providing advice, support and guidance to our Legal and Governance Officer on matters relative to their role, for example on Right to Buy/Acquire, Shared Ownership resales and staircasing, Boundary enquiries and land purchase requests Providing advice, support and guidance to our Legal and Governance Assistant on matters relative to their role Taking the lead with the legal aspect of our commercial portfolio, providing advice and guidance as necessary on things such as lease clauses, renewals and breaches Reviewing contract agreements prior to signing, or bidding, to ensure that the Acis Group can comply with the terms, or to negotiate terms as necessary, advising our colleagues on the terms and consequences as set out in the agreement Assisting with providing comprehensive responses to the Housing Ombudsmans enquiries Helping the team with getting Subject Access Requests responded to within the deadline Assisting the Head of Legal and Governance as required The must haves: A relevant legal qualification, or a great level of experience A great standard of education, with at least 5 GCSEs at grades A-C (or equivalent) with one being English. The ability to find solutions in creative ways to a wide range of issues is one of your strengths Experience of working in the social housing sector Useful experience in a number of legal areas such as civil litigation, ASB possession proceedings, relevant court experience, disrepair, commercial property, and/or contract review for example The ability to prioritise your workload effectively, despite ever changing deadlines and goals A great eye for detail! Youll be adept at change and knowing how to bring your colleagues along for the experience Fabulous communication skills. Youre happiest when you are working within a team environment as we all support each other but equally you will be able to work on your own without supervision. You must know how to keep the information that you hear from working in your role confidential. What will make you stand out from the crowd: You are either a Fellow of the Chartered Institute of Legal Executives or a Solicitor with significant relevant experience As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and were happy to discuss flexible working options with the successful candidate REF- JBRP1_UKTJ
Salary : £23,500 per year Job Type : Full Time Location : Sheffield Benefits : Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.What you'll be doing, over time and with training and the supervision of experienced colleagues Encouraging customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitled Supporting customers to move into their new home including advertising the empty property, shortlisting potential new customers, liaising with repair colleagues to ensure the home is ready and providing guidance to the new customer in ensuring they have a successful start to their new tenancy Having a regular presence within our communities to ensure our properties, blocks, schemes and streets are safe and attractive places to live. This will include monitoring the performance of our contractors and encouraging customers to take responsibility for their own behaviours when appropriate Providing advice, guidance and effective resolutions to customer queries with a focus on getting it 'right first time' Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support. Developing strong partnerships with a range of partners and work collaboratively with other agencies to prevent anti-social behaviour Providing project management support for a range of regional and corporate projects Assisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrong Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity Treating customers and colleagues with respect and empathy Working 35 hours per week and having a flexible approach to work What you'll need A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area GCSE maths and English or equivalent at grade C/4 or above A clean UK driving licence and access to a car would be desirable Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service Excellent written and verbal communication skills Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time Keen eye for detail and good organisational skills Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop Commitment to completing all parts of the training programme Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy Key dates Assessment day - Beginning of June 2024Second/ final interviews - End of June 2024Start date - Tuesday 3rd September 2024Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.REF-
Apr 30, 2024
Full time
Salary : £23,500 per year Job Type : Full Time Location : Sheffield Benefits : Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.What you'll be doing, over time and with training and the supervision of experienced colleagues Encouraging customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitled Supporting customers to move into their new home including advertising the empty property, shortlisting potential new customers, liaising with repair colleagues to ensure the home is ready and providing guidance to the new customer in ensuring they have a successful start to their new tenancy Having a regular presence within our communities to ensure our properties, blocks, schemes and streets are safe and attractive places to live. This will include monitoring the performance of our contractors and encouraging customers to take responsibility for their own behaviours when appropriate Providing advice, guidance and effective resolutions to customer queries with a focus on getting it 'right first time' Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support. Developing strong partnerships with a range of partners and work collaboratively with other agencies to prevent anti-social behaviour Providing project management support for a range of regional and corporate projects Assisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrong Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity Treating customers and colleagues with respect and empathy Working 35 hours per week and having a flexible approach to work What you'll need A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area GCSE maths and English or equivalent at grade C/4 or above A clean UK driving licence and access to a car would be desirable Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service Excellent written and verbal communication skills Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time Keen eye for detail and good organisational skills Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop Commitment to completing all parts of the training programme Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy Key dates Assessment day - Beginning of June 2024Second/ final interviews - End of June 2024Start date - Tuesday 3rd September 2024Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.REF-
Senior Legal and Governance Officer Who are Acis Group? We began as a social landlord providing homes in West Lindsey. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber. Our homes include ones for affordable rent, Shared Ownership, people aged 55 and over and supported housing - but now, we do so much more. We take our roles in our customer's lives seriously, putting them first in everything we do. And as part of that we've grown to provide wider services to truly support the communities in which we work.In addition, there are over 4,000 learners a year are supported in local communities stretching from Sheffield to Mablethorpe - with everything from entry level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential. This is through Riverside Training, our employment and skills team, and CLIP, an education provider.Your role is all about providing a legal and governance service for Acis by working closely with our colleagues. Being part of the Acis team, you'll get: Generous holiday entitlement - At least 25 days annual leave every year, plus bank holidays Enhanced pension contributions up to 10% The opportunity to undertake professional training, funded by us. Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more! Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers Long service awards for our loyal employees Cycle to work scheme Enhanced sick pay scheme Enhanced maternity and paternity scheme to support you and your family Employee Assistance Programme to give you confidential advice and support, when you need it Professional membership subscription to support your continuous professional development Death in service benefit As a Senior Legal and Governance Officer, a typical day might include: Providing advice to our colleagues, and taking the lead on a number of routine ASB, tenancy management and any more complex rent arrears cases Leading on, and working closely with our colleagues on routine disrepair claims that have been issued against us, ensuring that we protect the Acis Group at all times Advising on and liaising with our colleagues as the lead for routine sundry debtor claims Providing support and collating our evidence, where necessary, for our insurers together with advising and assisting our colleagues with potential insurance claims that are, or might be made against us Providing legal advice and guidance to our colleagues as and when required on a variety of legal matters Providing advice, support and guidance to our Legal and Governance Officer on matters relative to their role, for example on Right to Buy/Acquire, Shared Ownership resales and staircasing, Boundary enquiries and land purchase requests Providing advice, support and guidance to our Legal and Governance Assistant on matters relative to their role Taking the lead with the legal aspect of our commercial portfolio, providing advice and guidance as necessary on things such as lease clauses, renewals and breaches Reviewing contract agreements prior to signing, or bidding, to ensure that the Acis Group can comply with the terms, or to negotiate terms as necessary, advising our colleagues on the terms and consequences as set out in the agreement Assisting with providing comprehensive responses to the Housing Ombudsman's enquiries Helping the team with getting Subject Access Requests responded to within the deadline Assisting the Head of Legal and Governance as required The must haves: A relevant legal qualification, or a great level of experience A great standard of education, with at least 5 GCSEs at grades A-C (or equivalent) with one being English. The ability to find solutions in creative ways to a wide range of issues is one of your strengths Experience of working in the social housing sector Useful experience in a number of legal areas such as civil litigation, ASB possession proceedings, relevant court experience, disrepair, commercial property, and/or contract review for example The ability to prioritise your workload effectively, despite ever changing deadlines and goals A great eye for detail! You'll be adept at change and knowing how to bring your colleagues along for the experience Fabulous communication skills. You're happiest when you are working within a team environment as we all support each other but equally you will be able to work on your own without supervision. You must know how to keep the information that you hear from working in your role confidential. What will make you stand out from the crowd: You are either a Fellow of the Chartered Institute of Legal Executives or a Solicitor with significant relevant experience As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidateREF-
Apr 28, 2024
Full time
Senior Legal and Governance Officer Who are Acis Group? We began as a social landlord providing homes in West Lindsey. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber. Our homes include ones for affordable rent, Shared Ownership, people aged 55 and over and supported housing - but now, we do so much more. We take our roles in our customer's lives seriously, putting them first in everything we do. And as part of that we've grown to provide wider services to truly support the communities in which we work.In addition, there are over 4,000 learners a year are supported in local communities stretching from Sheffield to Mablethorpe - with everything from entry level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential. This is through Riverside Training, our employment and skills team, and CLIP, an education provider.Your role is all about providing a legal and governance service for Acis by working closely with our colleagues. Being part of the Acis team, you'll get: Generous holiday entitlement - At least 25 days annual leave every year, plus bank holidays Enhanced pension contributions up to 10% The opportunity to undertake professional training, funded by us. Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more! Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers Long service awards for our loyal employees Cycle to work scheme Enhanced sick pay scheme Enhanced maternity and paternity scheme to support you and your family Employee Assistance Programme to give you confidential advice and support, when you need it Professional membership subscription to support your continuous professional development Death in service benefit As a Senior Legal and Governance Officer, a typical day might include: Providing advice to our colleagues, and taking the lead on a number of routine ASB, tenancy management and any more complex rent arrears cases Leading on, and working closely with our colleagues on routine disrepair claims that have been issued against us, ensuring that we protect the Acis Group at all times Advising on and liaising with our colleagues as the lead for routine sundry debtor claims Providing support and collating our evidence, where necessary, for our insurers together with advising and assisting our colleagues with potential insurance claims that are, or might be made against us Providing legal advice and guidance to our colleagues as and when required on a variety of legal matters Providing advice, support and guidance to our Legal and Governance Officer on matters relative to their role, for example on Right to Buy/Acquire, Shared Ownership resales and staircasing, Boundary enquiries and land purchase requests Providing advice, support and guidance to our Legal and Governance Assistant on matters relative to their role Taking the lead with the legal aspect of our commercial portfolio, providing advice and guidance as necessary on things such as lease clauses, renewals and breaches Reviewing contract agreements prior to signing, or bidding, to ensure that the Acis Group can comply with the terms, or to negotiate terms as necessary, advising our colleagues on the terms and consequences as set out in the agreement Assisting with providing comprehensive responses to the Housing Ombudsman's enquiries Helping the team with getting Subject Access Requests responded to within the deadline Assisting the Head of Legal and Governance as required The must haves: A relevant legal qualification, or a great level of experience A great standard of education, with at least 5 GCSEs at grades A-C (or equivalent) with one being English. The ability to find solutions in creative ways to a wide range of issues is one of your strengths Experience of working in the social housing sector Useful experience in a number of legal areas such as civil litigation, ASB possession proceedings, relevant court experience, disrepair, commercial property, and/or contract review for example The ability to prioritise your workload effectively, despite ever changing deadlines and goals A great eye for detail! You'll be adept at change and knowing how to bring your colleagues along for the experience Fabulous communication skills. You're happiest when you are working within a team environment as we all support each other but equally you will be able to work on your own without supervision. You must know how to keep the information that you hear from working in your role confidential. What will make you stand out from the crowd: You are either a Fellow of the Chartered Institute of Legal Executives or a Solicitor with significant relevant experience As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidateREF-
Senior Legal and Governance Officer Who are Acis Group? We began as a social landlord providing homes in West Lindsey. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber. Our homes include ones for affordable rent, Shared Ownership, people aged 55 and over and supported housing - but now, we do so much more. We take our roles in our customer's lives seriously, putting them first in everything we do. And as part of that we've grown to provide wider services to truly support the communities in which we work.In addition, there are over 4,000 learners a year are supported in local communities stretching from Sheffield to Mablethorpe - with everything from entry level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential. This is through Riverside Training, our employment and skills team, and CLIP, an education provider.Your role is all about providing a legal and governance service for Acis by working closely with our colleagues. Being part of the Acis team, you'll get: Generous holiday entitlement - At least 25 days annual leave every year, plus bank holidays Enhanced pension contributions up to 10% The opportunity to undertake professional training, funded by us. Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more! Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers Long service awards for our loyal employees Cycle to work scheme Enhanced sick pay scheme Enhanced maternity and paternity scheme to support you and your family Employee Assistance Programme to give you confidential advice and support, when you need it Professional membership subscription to support your continuous professional development Death in service benefit As a Senior Legal and Governance Officer, a typical day might include: Providing advice to our colleagues, and taking the lead on a number of routine ASB, tenancy management and any more complex rent arrears cases Leading on, and working closely with our colleagues on routine disrepair claims that have been issued against us, ensuring that we protect the Acis Group at all times Advising on and liaising with our colleagues as the lead for routine sundry debtor claims Providing support and collating our evidence, where necessary, for our insurers together with advising and assisting our colleagues with potential insurance claims that are, or might be made against us Providing legal advice and guidance to our colleagues as and when required on a variety of legal matters Providing advice, support and guidance to our Legal and Governance Officer on matters relative to their role, for example on Right to Buy/Acquire, Shared Ownership resales and staircasing, Boundary enquiries and land purchase requests Providing advice, support and guidance to our Legal and Governance Assistant on matters relative to their role Taking the lead with the legal aspect of our commercial portfolio, providing advice and guidance as necessary on things such as lease clauses, renewals and breaches Reviewing contract agreements prior to signing, or bidding, to ensure that the Acis Group can comply with the terms, or to negotiate terms as necessary, advising our colleagues on the terms and consequences as set out in the agreement Assisting with providing comprehensive responses to the Housing Ombudsman's enquiries Helping the team with getting Subject Access Requests responded to within the deadline Assisting the Head of Legal and Governance as required The must haves: A relevant legal qualification, or a great level of experience A great standard of education, with at least 5 GCSEs at grades A-C (or equivalent) with one being English. The ability to find solutions in creative ways to a wide range of issues is one of your strengths Experience of working in the social housing sector Useful experience in a number of legal areas such as civil litigation, ASB possession proceedings, relevant court experience, disrepair, commercial property, and/or contract review for example The ability to prioritise your workload effectively, despite ever changing deadlines and goals A great eye for detail! You'll be adept at change and knowing how to bring your colleagues along for the experience Fabulous communication skills. You're happiest when you are working within a team environment as we all support each other but equally you will be able to work on your own without supervision. You must know how to keep the information that you hear from working in your role confidential. What will make you stand out from the crowd: You are either a Fellow of the Chartered Institute of Legal Executives or a Solicitor with significant relevant experience As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidateREF-
Apr 27, 2024
Full time
Senior Legal and Governance Officer Who are Acis Group? We began as a social landlord providing homes in West Lindsey. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber. Our homes include ones for affordable rent, Shared Ownership, people aged 55 and over and supported housing - but now, we do so much more. We take our roles in our customer's lives seriously, putting them first in everything we do. And as part of that we've grown to provide wider services to truly support the communities in which we work.In addition, there are over 4,000 learners a year are supported in local communities stretching from Sheffield to Mablethorpe - with everything from entry level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential. This is through Riverside Training, our employment and skills team, and CLIP, an education provider.Your role is all about providing a legal and governance service for Acis by working closely with our colleagues. Being part of the Acis team, you'll get: Generous holiday entitlement - At least 25 days annual leave every year, plus bank holidays Enhanced pension contributions up to 10% The opportunity to undertake professional training, funded by us. Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more! Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers Long service awards for our loyal employees Cycle to work scheme Enhanced sick pay scheme Enhanced maternity and paternity scheme to support you and your family Employee Assistance Programme to give you confidential advice and support, when you need it Professional membership subscription to support your continuous professional development Death in service benefit As a Senior Legal and Governance Officer, a typical day might include: Providing advice to our colleagues, and taking the lead on a number of routine ASB, tenancy management and any more complex rent arrears cases Leading on, and working closely with our colleagues on routine disrepair claims that have been issued against us, ensuring that we protect the Acis Group at all times Advising on and liaising with our colleagues as the lead for routine sundry debtor claims Providing support and collating our evidence, where necessary, for our insurers together with advising and assisting our colleagues with potential insurance claims that are, or might be made against us Providing legal advice and guidance to our colleagues as and when required on a variety of legal matters Providing advice, support and guidance to our Legal and Governance Officer on matters relative to their role, for example on Right to Buy/Acquire, Shared Ownership resales and staircasing, Boundary enquiries and land purchase requests Providing advice, support and guidance to our Legal and Governance Assistant on matters relative to their role Taking the lead with the legal aspect of our commercial portfolio, providing advice and guidance as necessary on things such as lease clauses, renewals and breaches Reviewing contract agreements prior to signing, or bidding, to ensure that the Acis Group can comply with the terms, or to negotiate terms as necessary, advising our colleagues on the terms and consequences as set out in the agreement Assisting with providing comprehensive responses to the Housing Ombudsman's enquiries Helping the team with getting Subject Access Requests responded to within the deadline Assisting the Head of Legal and Governance as required The must haves: A relevant legal qualification, or a great level of experience A great standard of education, with at least 5 GCSEs at grades A-C (or equivalent) with one being English. The ability to find solutions in creative ways to a wide range of issues is one of your strengths Experience of working in the social housing sector Useful experience in a number of legal areas such as civil litigation, ASB possession proceedings, relevant court experience, disrepair, commercial property, and/or contract review for example The ability to prioritise your workload effectively, despite ever changing deadlines and goals A great eye for detail! You'll be adept at change and knowing how to bring your colleagues along for the experience Fabulous communication skills. You're happiest when you are working within a team environment as we all support each other but equally you will be able to work on your own without supervision. You must know how to keep the information that you hear from working in your role confidential. What will make you stand out from the crowd: You are either a Fellow of the Chartered Institute of Legal Executives or a Solicitor with significant relevant experience As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidateREF-
Tenancy Services Officer £16,560.59 + car allowance £1,901.81 - 17.5 hours pw Fenland, Cambridgeshire, but will have oversight of a supported scheme in Northampton Part Time - 17.5 hours per week Do you have the drive to make a difference by living our client's values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with their customers to maximise their quality of life. You'll work with their residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. They're looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving their communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You'll be able to: Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of their communities Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with their customers, colleagues and communities Closing Date: 9.00am on Monday 6th May 2024. Interviews will take place on week commencing 13th May 2024 (date to be confirmed) About their team: Their team is great! They're led by their Executive Director of Customer Experience. They work hard, support each other, and also like to have fun! You'll be part of their new Customer Experience Directorate - where you'll work as part of their Neighbourhood Teams who are led by their Assistant Director of Neighbourhoods and you'll be reporting to their Community Housing Manager - it's an exciting team to be part of, as they deliver their new corporate plan ambitions.
Apr 26, 2024
Full time
Tenancy Services Officer £16,560.59 + car allowance £1,901.81 - 17.5 hours pw Fenland, Cambridgeshire, but will have oversight of a supported scheme in Northampton Part Time - 17.5 hours per week Do you have the drive to make a difference by living our client's values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with their customers to maximise their quality of life. You'll work with their residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. They're looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving their communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You'll be able to: Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of their communities Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with their customers, colleagues and communities Closing Date: 9.00am on Monday 6th May 2024. Interviews will take place on week commencing 13th May 2024 (date to be confirmed) About their team: Their team is great! They're led by their Executive Director of Customer Experience. They work hard, support each other, and also like to have fun! You'll be part of their new Customer Experience Directorate - where you'll work as part of their Neighbourhood Teams who are led by their Assistant Director of Neighbourhoods and you'll be reporting to their Community Housing Manager - it's an exciting team to be part of, as they deliver their new corporate plan ambitions.
Community Coach Bromsgrove, Worcestershire £35,690.20 Full Time, Permanent Closing Date: Monday 6th May Interview Dates: Monday 13th and Tuesday 14th May 2024 - in person Our client has an opportunity for a Community Coach to join them to provide a holistic approach to one of their communities and be the face of all housing related services. The role They have an exciting opportunity for a Community Coach to join their team. They believe that empowering people to create vibrant communities themselves is the best option, sometimes they just need a helping hand and support. They are looking for the person that can provide that. You will use coaching and support skills to help sustain tenancies and build relationships with our customers from pre-tenancy through to termination. You will listen to and work with their customers to empower them to achieve their goals and to help to build a cohesive and engaged community. You will deal with low level arrears, housing and estate management, resident engagement, employment and budgeting coaching as well as the day to day needs of managing a tenancy. Providing a holistic approach, you will identify and challenge any barriers created by conflicting service measures and processes, that can hinder the development of a customer's support needs. You will be required to work closely with all other teams in the business, especially the housing and income officers for your area ensuring consistent communication when working with your customers. About you They are looking for an individual with an open mind and can do attitude, along with the ability act with integrity and ensure confidentiality with regards to personal information. You will have experience of working in a customer-based environment that acknowledges and understands differences and have previously used a coaching model to engage, encourage and enable customers to achieve their potential. With good communication skills, you will have experience of building relationships with both customer and other professionals. Due to the nature of the role, you will hold a current full driving licence and have access to an insured vehicle. What they can offer in return: 32 days annual leave plus bank holidays and holiday buy back scheme Pension Scheme - bdht offers a Defined Contribution pension, administered by the Social Housing Pension Scheme Employee Assistance Programme Mental Health First Aiders Healthcare Cash Back Scheme Retail Discounts Free Parking and Free Refreshments Life insurance is also available to members of the pension scheme Our client reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
Apr 24, 2024
Full time
Community Coach Bromsgrove, Worcestershire £35,690.20 Full Time, Permanent Closing Date: Monday 6th May Interview Dates: Monday 13th and Tuesday 14th May 2024 - in person Our client has an opportunity for a Community Coach to join them to provide a holistic approach to one of their communities and be the face of all housing related services. The role They have an exciting opportunity for a Community Coach to join their team. They believe that empowering people to create vibrant communities themselves is the best option, sometimes they just need a helping hand and support. They are looking for the person that can provide that. You will use coaching and support skills to help sustain tenancies and build relationships with our customers from pre-tenancy through to termination. You will listen to and work with their customers to empower them to achieve their goals and to help to build a cohesive and engaged community. You will deal with low level arrears, housing and estate management, resident engagement, employment and budgeting coaching as well as the day to day needs of managing a tenancy. Providing a holistic approach, you will identify and challenge any barriers created by conflicting service measures and processes, that can hinder the development of a customer's support needs. You will be required to work closely with all other teams in the business, especially the housing and income officers for your area ensuring consistent communication when working with your customers. About you They are looking for an individual with an open mind and can do attitude, along with the ability act with integrity and ensure confidentiality with regards to personal information. You will have experience of working in a customer-based environment that acknowledges and understands differences and have previously used a coaching model to engage, encourage and enable customers to achieve their potential. With good communication skills, you will have experience of building relationships with both customer and other professionals. Due to the nature of the role, you will hold a current full driving licence and have access to an insured vehicle. What they can offer in return: 32 days annual leave plus bank holidays and holiday buy back scheme Pension Scheme - bdht offers a Defined Contribution pension, administered by the Social Housing Pension Scheme Employee Assistance Programme Mental Health First Aiders Healthcare Cash Back Scheme Retail Discounts Free Parking and Free Refreshments Life insurance is also available to members of the pension scheme Our client reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
Berneslai Homes has exciting opportunities for 5 enthusiastic individuals to join them as a Trainee Housing Management Officer to work in an agile and flexible way from home, on site and our offices in Barnsley .You will join them on a full time, fixed term basis (37 hours per week until 31st March 2023) and in return, you will receive a competitive salary of £19,314 - £19,698 + expenses per annum along with lots of other benefits, including generous annual leave entitlement and flexible working options. About the company: Berneslai Homes are a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Metropolitan Borough Council. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley, whilst accessing training and support to enhance your own career. The Trainee Housing Management Officer role: These are fantastic opportunities that don't come around often. As a Trainee Housing Management Officer, we will support your personal growth and development to gain an in-depth knowledge of delivering successful housing, estate and tenancy management services. You will receive on-the job training, along with relevant formal courses as required in order to ensure you gain valuable skills, knowledge and experience. Integral to our locality-based teams, you will be up there at the forefront delivering a customer focused, visible, effective and proactive estate and tenancy management service. The roles incorporate both site-based work, visiting customers in their homes and providing administrative support to the teams, and so will require IT skills. It's about getting to really know our customers and playing a key role in community development, whilst working closely with other organisations and groups. Key duties and responsibilities of our Trainee Housing Management Officer: Estate walkabouts, property inspections, home visits and signing up new tenants Working to address breaches of tenancy regulations, determining whether support or enforcement interventions are the most appropriate Providing a visible and supportive presence in areas where it's needed the most (for example high concentrations of vulnerable tenants or Anti-Social Behaviour) Developing a thorough local knowledge of residents and community issues and working with key organisations and community groups Continually learning, keeping up to date with current issues to ensure excellent service delivery to our customers and communities Qualifications, Experience and skills we're looking for in our Trainee Housing Management Officer: 4 GCSE's (Grade A-C) or NVQ Level 3 or other equivalent qualification or relevant experience Inspirational attitude - a positive, flexible approach to work, good communication skills, and customer focus Ability to use your own initiative, and work to deadlines and targets Positive attitude towards your own learning and development - willingness to adapt, be flexible and respond to change and challenges Experience of working with software applications including Microsoft office and bespoke IT Systems Effective time management and organisational skills What you might be asking is, why work for us? We are proud to be an IIP Gold Accredited Organisation and we put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Flexible Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. If you feel that you have the skills and experience required to become our Trainee Housing Management Officer , please click 'apply' today. We would love to hear from you!
Feb 24, 2022
Contractor
Berneslai Homes has exciting opportunities for 5 enthusiastic individuals to join them as a Trainee Housing Management Officer to work in an agile and flexible way from home, on site and our offices in Barnsley .You will join them on a full time, fixed term basis (37 hours per week until 31st March 2023) and in return, you will receive a competitive salary of £19,314 - £19,698 + expenses per annum along with lots of other benefits, including generous annual leave entitlement and flexible working options. About the company: Berneslai Homes are a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Metropolitan Borough Council. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley, whilst accessing training and support to enhance your own career. The Trainee Housing Management Officer role: These are fantastic opportunities that don't come around often. As a Trainee Housing Management Officer, we will support your personal growth and development to gain an in-depth knowledge of delivering successful housing, estate and tenancy management services. You will receive on-the job training, along with relevant formal courses as required in order to ensure you gain valuable skills, knowledge and experience. Integral to our locality-based teams, you will be up there at the forefront delivering a customer focused, visible, effective and proactive estate and tenancy management service. The roles incorporate both site-based work, visiting customers in their homes and providing administrative support to the teams, and so will require IT skills. It's about getting to really know our customers and playing a key role in community development, whilst working closely with other organisations and groups. Key duties and responsibilities of our Trainee Housing Management Officer: Estate walkabouts, property inspections, home visits and signing up new tenants Working to address breaches of tenancy regulations, determining whether support or enforcement interventions are the most appropriate Providing a visible and supportive presence in areas where it's needed the most (for example high concentrations of vulnerable tenants or Anti-Social Behaviour) Developing a thorough local knowledge of residents and community issues and working with key organisations and community groups Continually learning, keeping up to date with current issues to ensure excellent service delivery to our customers and communities Qualifications, Experience and skills we're looking for in our Trainee Housing Management Officer: 4 GCSE's (Grade A-C) or NVQ Level 3 or other equivalent qualification or relevant experience Inspirational attitude - a positive, flexible approach to work, good communication skills, and customer focus Ability to use your own initiative, and work to deadlines and targets Positive attitude towards your own learning and development - willingness to adapt, be flexible and respond to change and challenges Experience of working with software applications including Microsoft office and bespoke IT Systems Effective time management and organisational skills What you might be asking is, why work for us? We are proud to be an IIP Gold Accredited Organisation and we put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Flexible Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. If you feel that you have the skills and experience required to become our Trainee Housing Management Officer , please click 'apply' today. We would love to hear from you!