Red Kite Recruitment Group
Bromborough, Merseyside
EXPERIENCED ADMINISTRATOR REQUIRED WITH EXPOSURE TO CRM SALES DATA ENTRY AND CUSTOMER SERVICE TITLE: Administrator SALARY: 25,000 LOCATION: Bromborough PREVIOUS ROLES MAY HAVE BEEN: Contracts Administrator, Sales Administrator, Customer Service Advisor, Data Entry Clerk, Telesales Advisor, CRM Administrator ROLE: Administrator Your responsibilities will include managing and entering new sales data into AMCS and Gains systems. Additionally, you'll be in charge of entering new sales leads into the CRM, supporting the customer services team in processing retention contracts via the CRM system, and coordinating with service teams or suppliers as needed. You'll maintain daily communication with the sales team to ensure timely updates and progress. Distributing inbound web or phone leads to sales and other teams and logging them in the CRM system will also be part of your duties. Furthermore, you'll liaise with service teams regarding future deliveries each month, assist with pending contracts by helping the sales team provide notice to existing suppliers for their customers, and undertake credit checks to ensure data integrity. Ensuring adherence to department procedures and promptly recording data within the company's SLAs are crucial aspects of your role. You'll also manage and file all contracts electronically and ensure accuracy in roll-out and cancellation processes. EXPERIENCE: Administrator You will have a strong background in administration Capable communicator with excellent English and typing skills You will have a UK Drivers Licence PREVIOUS ROLES MAY HAVE BEEN: Contracts Administrator, Sales Administrator, Customer Service Advisor, Data Entry Clerk, Telesales Advisor, CRM Administrator
May 17, 2024
Full time
EXPERIENCED ADMINISTRATOR REQUIRED WITH EXPOSURE TO CRM SALES DATA ENTRY AND CUSTOMER SERVICE TITLE: Administrator SALARY: 25,000 LOCATION: Bromborough PREVIOUS ROLES MAY HAVE BEEN: Contracts Administrator, Sales Administrator, Customer Service Advisor, Data Entry Clerk, Telesales Advisor, CRM Administrator ROLE: Administrator Your responsibilities will include managing and entering new sales data into AMCS and Gains systems. Additionally, you'll be in charge of entering new sales leads into the CRM, supporting the customer services team in processing retention contracts via the CRM system, and coordinating with service teams or suppliers as needed. You'll maintain daily communication with the sales team to ensure timely updates and progress. Distributing inbound web or phone leads to sales and other teams and logging them in the CRM system will also be part of your duties. Furthermore, you'll liaise with service teams regarding future deliveries each month, assist with pending contracts by helping the sales team provide notice to existing suppliers for their customers, and undertake credit checks to ensure data integrity. Ensuring adherence to department procedures and promptly recording data within the company's SLAs are crucial aspects of your role. You'll also manage and file all contracts electronically and ensure accuracy in roll-out and cancellation processes. EXPERIENCE: Administrator You will have a strong background in administration Capable communicator with excellent English and typing skills You will have a UK Drivers Licence PREVIOUS ROLES MAY HAVE BEEN: Contracts Administrator, Sales Administrator, Customer Service Advisor, Data Entry Clerk, Telesales Advisor, CRM Administrator
Apex Resource Management
Sherburn In Elmet, Yorkshire
Part Sales Advisor Location: Sherburn in Elmet North Yorkshire Permanent Hours Monday to Thursday 8.00am to 4:30pm, Friday 8.00am to 12.30am This vacancy presents a brilliant opportunity for a Part Sales Advisor to join a forward-thinking organisation who are a global leader in the design, development, and manufacturing of electric vehicles and is offering a competitive salary and benefits package. Our client is a multiple award-winning Automotive Manufacturer who is at the forefront of Electric Vehicle technology and dedicated to a sustainable future. It is a very exciting time to join this growing company who are looking for someone to be part of their exciting journey. Part Sales Advisor Job Purpose: The primary focus is enhancing service levels by delivering professional parts selling and supply solutions to the customer base. This includes optimising the performance of the customers products to ensure customer satisfaction and loyalty. By delivering professional and tailed services to not only meet but exceed customer expectations. Part Sales Advisor Job Role: Handle customer enquiries professionally and take appropriate action to satisfy their requirements wherever possible, including interpreting and identifying the correct parts, advising on deliveries and order progress updates. Record customer orders accurately in the system and assist with the cost-effective dispatch of parts and clarify customer delivery requirements. Communicate effectively with customers through appropriate mediums. Use selling techniques to promote related components and persuade customers to order promoted parts. Develop in-depth product knowledge through training and understanding technical documentation. Explain company procedures, such as warranty terms and conditions. Address customer issues professionally, either recommend and implement solutions, or feeding back within the company for resolution. Use the Customer Relationship Management system, keeping it up to date with information and actively seek and report market intelligence as well as searching and locating all company users. Identify potential markets or products that could enhance business and bring financial benefits to the organisation. Be aware of new product developments, make recommendations and support implementation also recommend product enhancements and modifications based on experience. Make recommendations on parts pricing strategy and individual prices. Part Sales Advisor Essential Requirements: Previous experience in the aftersales motor industry or with public service vehicles would be an advantage. Excellent telephone manner and the ability to navigate challenging customer interactions with professionalism and empathy. A well-organised individual with the capability to thrive in a fast-paced environment and work efficiently under pressure. Part Sales Advisor Desirable Requirements: Excellent computer skills to include Microsoft Office and use of database (i.e. SAP). Ability to be flexible and adapt to customer and operational needs and changes. Must have a positive attitude to resolve customer issues and problem solve. We re looking to speak with suitable Part Sales Advisor candidates as soon as possible. Apply now with a copy of your CV to discuss this position with a member of our team.
May 17, 2024
Full time
Part Sales Advisor Location: Sherburn in Elmet North Yorkshire Permanent Hours Monday to Thursday 8.00am to 4:30pm, Friday 8.00am to 12.30am This vacancy presents a brilliant opportunity for a Part Sales Advisor to join a forward-thinking organisation who are a global leader in the design, development, and manufacturing of electric vehicles and is offering a competitive salary and benefits package. Our client is a multiple award-winning Automotive Manufacturer who is at the forefront of Electric Vehicle technology and dedicated to a sustainable future. It is a very exciting time to join this growing company who are looking for someone to be part of their exciting journey. Part Sales Advisor Job Purpose: The primary focus is enhancing service levels by delivering professional parts selling and supply solutions to the customer base. This includes optimising the performance of the customers products to ensure customer satisfaction and loyalty. By delivering professional and tailed services to not only meet but exceed customer expectations. Part Sales Advisor Job Role: Handle customer enquiries professionally and take appropriate action to satisfy their requirements wherever possible, including interpreting and identifying the correct parts, advising on deliveries and order progress updates. Record customer orders accurately in the system and assist with the cost-effective dispatch of parts and clarify customer delivery requirements. Communicate effectively with customers through appropriate mediums. Use selling techniques to promote related components and persuade customers to order promoted parts. Develop in-depth product knowledge through training and understanding technical documentation. Explain company procedures, such as warranty terms and conditions. Address customer issues professionally, either recommend and implement solutions, or feeding back within the company for resolution. Use the Customer Relationship Management system, keeping it up to date with information and actively seek and report market intelligence as well as searching and locating all company users. Identify potential markets or products that could enhance business and bring financial benefits to the organisation. Be aware of new product developments, make recommendations and support implementation also recommend product enhancements and modifications based on experience. Make recommendations on parts pricing strategy and individual prices. Part Sales Advisor Essential Requirements: Previous experience in the aftersales motor industry or with public service vehicles would be an advantage. Excellent telephone manner and the ability to navigate challenging customer interactions with professionalism and empathy. A well-organised individual with the capability to thrive in a fast-paced environment and work efficiently under pressure. Part Sales Advisor Desirable Requirements: Excellent computer skills to include Microsoft Office and use of database (i.e. SAP). Ability to be flexible and adapt to customer and operational needs and changes. Must have a positive attitude to resolve customer issues and problem solve. We re looking to speak with suitable Part Sales Advisor candidates as soon as possible. Apply now with a copy of your CV to discuss this position with a member of our team.
Job Title: Assistant Store Manager Location: Cambridge Hours: 37.5 Type: Permanent We are seeking a sales and service-focused individual to join our award-winning Retail team as an Assistant Store Manager. We need somebody that can coach and develop others in their team - enabling them to deliver exceptional customer service and upsell our awesome products in store. The part you play will be instrumental, supporting our Store Managers and making sure our stores run smoothly. You'll also have the opportunity to develop your career to Store Manager and beyond and really kick your career up a level. Our people make us who we are. We are diverse and inclusive, and it is important that you can feel like you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers. Are you passionate about leading a team to success? Can you inspire and coach a team to deliver the best customer experience, whilst exceeding sales? Job Description Support the running of our retail stores and achieve KPI's Ensure we always deliver unbeatable customer service and leading by example Support a team in encouraging customers to enjoy our products - ensuring Advisors drive sales Provide day to day operational assistance to the Store Manager Coaching and developing your team to achieve high performance Qualifications Working in a store management team to organise and support a team A passion for customer service and leading by example Experience working to and exceeding sales targets and KPI's Experiencing managing a team and focusing on development Additional Information The role supports the Store Manager on the development and delivery of the store business targets, in line with the strategic priorities for the area, ensuring sustainable commercial growth. You will also ensure the store delivers a great customer experience through leading, engaging and inspiring a store team. If you want to make an immediate and tangible difference to a Retail Team then apply now. Project People is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Job Title: Assistant Store Manager Location: Cambridge Hours: 37.5 Type: Permanent We are seeking a sales and service-focused individual to join our award-winning Retail team as an Assistant Store Manager. We need somebody that can coach and develop others in their team - enabling them to deliver exceptional customer service and upsell our awesome products in store. The part you play will be instrumental, supporting our Store Managers and making sure our stores run smoothly. You'll also have the opportunity to develop your career to Store Manager and beyond and really kick your career up a level. Our people make us who we are. We are diverse and inclusive, and it is important that you can feel like you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers. Are you passionate about leading a team to success? Can you inspire and coach a team to deliver the best customer experience, whilst exceeding sales? Job Description Support the running of our retail stores and achieve KPI's Ensure we always deliver unbeatable customer service and leading by example Support a team in encouraging customers to enjoy our products - ensuring Advisors drive sales Provide day to day operational assistance to the Store Manager Coaching and developing your team to achieve high performance Qualifications Working in a store management team to organise and support a team A passion for customer service and leading by example Experience working to and exceeding sales targets and KPI's Experiencing managing a team and focusing on development Additional Information The role supports the Store Manager on the development and delivery of the store business targets, in line with the strategic priorities for the area, ensuring sustainable commercial growth. You will also ensure the store delivers a great customer experience through leading, engaging and inspiring a store team. If you want to make an immediate and tangible difference to a Retail Team then apply now. Project People is acting as an Employment Agency in relation to this vacancy.
HR Advisor Salary: £25,000 pro rata, Inside IR35 Location: Hemel Hempstead Contract: 3 months Parity Group are delighted to partner with our client, a prestigious public sector organisation, who is looking to recruit an HR Advisor with administrative experience on an initial 3-month contract. You will receive a competitive pro-rata salary of £25,000 and the contract will see you INSIDE IR35 . Your Experience: Previous HR administration and generalist UK-based experience Worked in a Matrix organisation delivering administrative and operational HR support, guidance and support Experience working with HR Systems would be beneficial Proficient in MS Office, Word, Excel and Teams Able to multitask and work in a dynamic team Excellent customer service skills If you have demonstrable HR experience get in touch today with the leading consultant, Rochelle, for more information or simply click on the apply button. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at our website.
May 17, 2024
Full time
HR Advisor Salary: £25,000 pro rata, Inside IR35 Location: Hemel Hempstead Contract: 3 months Parity Group are delighted to partner with our client, a prestigious public sector organisation, who is looking to recruit an HR Advisor with administrative experience on an initial 3-month contract. You will receive a competitive pro-rata salary of £25,000 and the contract will see you INSIDE IR35 . Your Experience: Previous HR administration and generalist UK-based experience Worked in a Matrix organisation delivering administrative and operational HR support, guidance and support Experience working with HR Systems would be beneficial Proficient in MS Office, Word, Excel and Teams Able to multitask and work in a dynamic team Excellent customer service skills If you have demonstrable HR experience get in touch today with the leading consultant, Rochelle, for more information or simply click on the apply button. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at our website.
Customer Service Advisor - Permanent - Hybrid Model - Immediate Start - Fantastic Organisation Your new company My client, a fast-growing E-commerce business based in Liverpool, is seeking a professional social media customer service advisor to join their team on a permanent basis. Your new role You will be joining an organisation who pride themselves on the service they provide to a worldwide customer base. The company is going through a period of growth and is in an exciting period of expansion. If you have a passion for going that extra mile and have experience of providing a first-class service across multichannel, including Instagram, Facebook and TikTok, I want to hear from you. The hours of work are being offered Monday, Tuesday and Thursday 09.00am - 17.00pm (Office Based), Friday 09.00am - 17.00pm and Saturday 09.00am - 15.00pm (Home based) Salary of £24-25,000 per annum depending on experience Some of your duties will include but not limited to Providing a first class service across multichannel, phone, email and social media Updating all systems with compressive notes ensuring all details are recorded Keeping up to date with all new products and ensuring you are providing accurate information to all clients and customers Have the ability to build rapport with ease with all customers at all levels Providing weekly reports as requested Working towards and achieving weekly KPIs What you'll need to succeed Proven history in a customer service position with social media experience Passion for providing a first class service Excellent communication skills, both written and verbal Strong attention to detail Ability to build lasting business relationships to encourage repeat business Good working knowledge of Microsoft packages, including Word and Excel Objection handling experience What you'll get in return Working for an exciting organisation that can offer progression opportunities Friendly and supportive team Hybrid working model Competitive salary Working for a continually growing and high-performing culture What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 17, 2024
Full time
Customer Service Advisor - Permanent - Hybrid Model - Immediate Start - Fantastic Organisation Your new company My client, a fast-growing E-commerce business based in Liverpool, is seeking a professional social media customer service advisor to join their team on a permanent basis. Your new role You will be joining an organisation who pride themselves on the service they provide to a worldwide customer base. The company is going through a period of growth and is in an exciting period of expansion. If you have a passion for going that extra mile and have experience of providing a first-class service across multichannel, including Instagram, Facebook and TikTok, I want to hear from you. The hours of work are being offered Monday, Tuesday and Thursday 09.00am - 17.00pm (Office Based), Friday 09.00am - 17.00pm and Saturday 09.00am - 15.00pm (Home based) Salary of £24-25,000 per annum depending on experience Some of your duties will include but not limited to Providing a first class service across multichannel, phone, email and social media Updating all systems with compressive notes ensuring all details are recorded Keeping up to date with all new products and ensuring you are providing accurate information to all clients and customers Have the ability to build rapport with ease with all customers at all levels Providing weekly reports as requested Working towards and achieving weekly KPIs What you'll need to succeed Proven history in a customer service position with social media experience Passion for providing a first class service Excellent communication skills, both written and verbal Strong attention to detail Ability to build lasting business relationships to encourage repeat business Good working knowledge of Microsoft packages, including Word and Excel Objection handling experience What you'll get in return Working for an exciting organisation that can offer progression opportunities Friendly and supportive team Hybrid working model Competitive salary Working for a continually growing and high-performing culture What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Sanderson is working in partnership with a major Client in the UK. We are currently recruiting for HR Advisor to be Hemel Hempstead based out. Job Title= HR Advisor Location = Hemel Hempstead Duration= 3 months Initially IR35 Status: Inside Role: Previous HR administration and generalist UK based experience. Worked in a Matrix organisation delivering administrative and operational HR support, guidance and support. Experience working with HR Systems would be beneficial. Proficient in MS Office, Word, Excel, and Teams Able to multitask and work in a dynamic team Excellent customer service skills Sanderson is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization. Should you choose to contact Sanderson regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.
May 17, 2024
Contractor
Sanderson is working in partnership with a major Client in the UK. We are currently recruiting for HR Advisor to be Hemel Hempstead based out. Job Title= HR Advisor Location = Hemel Hempstead Duration= 3 months Initially IR35 Status: Inside Role: Previous HR administration and generalist UK based experience. Worked in a Matrix organisation delivering administrative and operational HR support, guidance and support. Experience working with HR Systems would be beneficial. Proficient in MS Office, Word, Excel, and Teams Able to multitask and work in a dynamic team Excellent customer service skills Sanderson is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization. Should you choose to contact Sanderson regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.
Responsiblities: To provide or arrange the provision of legal advice as well as be responsible for ensuring that the Bank follows statutory and regulatory procedures to mitigate risks of litigation. Assist the Company Secretary with company secretarial duties. Review and keep updated the standard documents of the Bank where necessary with input from external legal advisors. Review, amend, and agree on contractual and other documents of the Bank's suppliers and service providers. Review, negotiate, and agree on the legal documentation including secretary documentation for banking agreements between the Bank and its customers. Manage litigation through the Banks solicitors Provision of advice on employment law and regulations Assist will all aspects of corporate governance. Skills: Minimum 3- 5 years' experience in drafting legal documentation gained in a financial institution Excellent understanding of banking services and products Excellent ability to communicate clearly and effectively verbally and in writing Attention to detail Ability to work under pressure to tight deadlines If interested, please apply. Alternatively, email In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
May 17, 2024
Full time
Responsiblities: To provide or arrange the provision of legal advice as well as be responsible for ensuring that the Bank follows statutory and regulatory procedures to mitigate risks of litigation. Assist the Company Secretary with company secretarial duties. Review and keep updated the standard documents of the Bank where necessary with input from external legal advisors. Review, amend, and agree on contractual and other documents of the Bank's suppliers and service providers. Review, negotiate, and agree on the legal documentation including secretary documentation for banking agreements between the Bank and its customers. Manage litigation through the Banks solicitors Provision of advice on employment law and regulations Assist will all aspects of corporate governance. Skills: Minimum 3- 5 years' experience in drafting legal documentation gained in a financial institution Excellent understanding of banking services and products Excellent ability to communicate clearly and effectively verbally and in writing Attention to detail Ability to work under pressure to tight deadlines If interested, please apply. Alternatively, email In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Job Title: Senior Housing Manager Location: Rudgeway, Bristol Salary: £50,000 per annum Job Type : Permanent, Full Time (Applicants wishing to work reduced hours should contact us for an informal discussion) We're looking for an experienced social housing professional to take on a leadership role in our Housing Association. The successful candidate will work with us to deliver a high-quality housing and neighbourhood management service. You will be part of a team designed to better support our customers and colleagues, to help us ensure regulatory compliance and continuous improvement in the standard of customer service and housing management across the organisation. The Role: Lead and manage your team to deliver exceptional customer service to our residents Be responsible for delivery and reporting of organisational performance against key indicators, including arrears, void loss, ASB resolution, and customer satisfaction Develop and facilitate team adherence to policies and procedures that deliver value for money and ensure compliance with best practice, regulatory and statutory requirements Lead on tenancy matters, providing the Housing Team and other teams in the organisation with expert advice and case management support What you will need to be successful: Significant experience working in social housing, including management of a variety of tenures Experience of line management/leadership An ability to place the customer front and centre of service delivery while operating within legislative and regulatory requirements Knowledge of the legislative and regulatory framework underpinning the social housing sector We will support you to continue your leadership and management journey and will provide coaching, support and accredited training for the successful applicant. We are continuously developing our inclusive, values driven culture that embraces the diversity of our colleagues and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Benefits: A great inclusive and values led culture that invests in your learning and development 25 days annual holiday rising to 30 days Paid day off for your birthday Optional one day volunteer leave Flexible working Access to training and career development through Elim Skills Academy Company pension Life Assurance Annual organisational performance bonus Health cash plan, including discounts to a wide range of shops and services. Free onsite car parking Full details of benefits, culture and values on our website. You will also find colleague stories, sharing what it's like working for us. About Elim: Elim is a charitable social landlord based in Bristol with a vision 'to meet housing need and deliver homes that change people's lives' . This ambition is present in everything we do. We have around 900 homes located across South West England, the Birmingham area and Wales, and we provide homes for social or affordable rent across each of these areas. We provide homes for shared ownership in South West England, and are one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. We offer a diverse and inclusive culture in line with our Elim CARES Values. These were created in partnership with our customers, colleagues, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C Customers First - Customers are at the heart of our services and decision making A Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes, and do what we say we will R Results - We work hard and deliver great results for our customers and for Elim E Everyone's view matters - We listen to understand, improve, and build our services S Supportive - We tackle challenges head on and inspire each other to achieve our potential How to apply: For more details and to apply please visit our website. We want to ensure our recruitment process accessible for any applicant interested in a career at Elim Closing Date: 9am, 13th May 2024 Interview Date: Interviews will be held until 17th May 2024. Candidates with experience of: Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Manager, Senior Housing Officer, Housing Services, Customer Housing Officer, Social Housing Manager, Supported Housing Officer, Senior Social Housing Worker, Social Housing Manager will be considered.
May 17, 2024
Full time
Job Title: Senior Housing Manager Location: Rudgeway, Bristol Salary: £50,000 per annum Job Type : Permanent, Full Time (Applicants wishing to work reduced hours should contact us for an informal discussion) We're looking for an experienced social housing professional to take on a leadership role in our Housing Association. The successful candidate will work with us to deliver a high-quality housing and neighbourhood management service. You will be part of a team designed to better support our customers and colleagues, to help us ensure regulatory compliance and continuous improvement in the standard of customer service and housing management across the organisation. The Role: Lead and manage your team to deliver exceptional customer service to our residents Be responsible for delivery and reporting of organisational performance against key indicators, including arrears, void loss, ASB resolution, and customer satisfaction Develop and facilitate team adherence to policies and procedures that deliver value for money and ensure compliance with best practice, regulatory and statutory requirements Lead on tenancy matters, providing the Housing Team and other teams in the organisation with expert advice and case management support What you will need to be successful: Significant experience working in social housing, including management of a variety of tenures Experience of line management/leadership An ability to place the customer front and centre of service delivery while operating within legislative and regulatory requirements Knowledge of the legislative and regulatory framework underpinning the social housing sector We will support you to continue your leadership and management journey and will provide coaching, support and accredited training for the successful applicant. We are continuously developing our inclusive, values driven culture that embraces the diversity of our colleagues and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Benefits: A great inclusive and values led culture that invests in your learning and development 25 days annual holiday rising to 30 days Paid day off for your birthday Optional one day volunteer leave Flexible working Access to training and career development through Elim Skills Academy Company pension Life Assurance Annual organisational performance bonus Health cash plan, including discounts to a wide range of shops and services. Free onsite car parking Full details of benefits, culture and values on our website. You will also find colleague stories, sharing what it's like working for us. About Elim: Elim is a charitable social landlord based in Bristol with a vision 'to meet housing need and deliver homes that change people's lives' . This ambition is present in everything we do. We have around 900 homes located across South West England, the Birmingham area and Wales, and we provide homes for social or affordable rent across each of these areas. We provide homes for shared ownership in South West England, and are one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. We offer a diverse and inclusive culture in line with our Elim CARES Values. These were created in partnership with our customers, colleagues, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C Customers First - Customers are at the heart of our services and decision making A Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes, and do what we say we will R Results - We work hard and deliver great results for our customers and for Elim E Everyone's view matters - We listen to understand, improve, and build our services S Supportive - We tackle challenges head on and inspire each other to achieve our potential How to apply: For more details and to apply please visit our website. We want to ensure our recruitment process accessible for any applicant interested in a career at Elim Closing Date: 9am, 13th May 2024 Interview Date: Interviews will be held until 17th May 2024. Candidates with experience of: Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Manager, Senior Housing Officer, Housing Services, Customer Housing Officer, Social Housing Manager, Supported Housing Officer, Senior Social Housing Worker, Social Housing Manager will be considered.
Talentworx are working with a Legal Firm in the Centre of Glasgow who are looking to recruit a Client Services Advisor to join their busy Client Services Team to promote and convert inbound calls. This is an entry level role, which presents an opportunity for the right candidate to develop personally and professionally within the firm. Their collaborative and supportive environment gives you the chance to build solid relationships with senior leaders and peers alike. What's in it for you? • Around £24K • 23 days holiday plus 8 bank holidays. Closing over Christmas & New Year. • Holiday Loyalty Scheme: Earn an additional 5 days holiday. • Buy and Sell up to 3 holiday days each year • Company Bonus Scheme • Company Pension Scheme • Company referral scheme • Excellent maternity and paternity benefits • Wellbeing Support • Quarterly team nights/days out • Annual Company Day out • Birthday Day early finish The Role As a Client Services Advisor you will be responsible for converting inbound enquiries for legal departments. You will be handling calls and enquiries which are of a sensitive nature, therefore being compassionate and understanding is essential to this role. The role will involve you building relationships with clients in a short period of time, identifying case types / departments and quickly capturing the right information to transfer the call to the correct person or department. When you are speaking with clients you will need the skills to identify and assist clients' requirements and navigate a case management system. Enquiries will come through in a variety of different ways - emails, via a lead management system & phone calls - so you will be required to navigate all platforms effectively. Initially your working hours will be 9am-5pm for training purposes, with the introduction of shifts of 8 hours (including an unpaid lunch break) between 9am-7pm from week 2/ 3. Who Are You? You should have: • Experience of customer service and/or reception • Excellent communication skills • A passion for providing excellent service • The ability to quickly build rapport with clients • A confident, courteous & professional phone manner • Basic computing & IT skills (MS Office applications) • A positive forward-thinking mind-set • The ability to overcome objections It would be preferable but not essential for you to have: • Experience working towards daily/monthly KPIs/targets • Previous experience within a Law firm • Telecommunication experience Key Responsibilities • To respond to inbound calls, emails and web enquiries from new and returning clients looking for legal advice and services • To generate quotations and ensure that prospective customers have an excellent experience as soon as they contact the firm • Using initiative to identify and meet customer needs • Liaise with other departments within the business to identify and meet customer needs • Meeting KPIs/Targets to support the wider needs of the business • Handling enquiries from multiple channels and controlling them through a lead management system • Talking to clients to understand their requirements and directing calls to suit • Taking payments online and over the phone • Liaising with Solicitors to ensure clients receive fast and accurate legal advice • Providing an efficient, professional service to clients at all times • Attending and contributing to weekly team meetings • Reporting figures and statistics to team leaders and senior management • Adhering to and putting into practice all company policies and procedures in a professional and confidential manner
May 17, 2024
Full time
Talentworx are working with a Legal Firm in the Centre of Glasgow who are looking to recruit a Client Services Advisor to join their busy Client Services Team to promote and convert inbound calls. This is an entry level role, which presents an opportunity for the right candidate to develop personally and professionally within the firm. Their collaborative and supportive environment gives you the chance to build solid relationships with senior leaders and peers alike. What's in it for you? • Around £24K • 23 days holiday plus 8 bank holidays. Closing over Christmas & New Year. • Holiday Loyalty Scheme: Earn an additional 5 days holiday. • Buy and Sell up to 3 holiday days each year • Company Bonus Scheme • Company Pension Scheme • Company referral scheme • Excellent maternity and paternity benefits • Wellbeing Support • Quarterly team nights/days out • Annual Company Day out • Birthday Day early finish The Role As a Client Services Advisor you will be responsible for converting inbound enquiries for legal departments. You will be handling calls and enquiries which are of a sensitive nature, therefore being compassionate and understanding is essential to this role. The role will involve you building relationships with clients in a short period of time, identifying case types / departments and quickly capturing the right information to transfer the call to the correct person or department. When you are speaking with clients you will need the skills to identify and assist clients' requirements and navigate a case management system. Enquiries will come through in a variety of different ways - emails, via a lead management system & phone calls - so you will be required to navigate all platforms effectively. Initially your working hours will be 9am-5pm for training purposes, with the introduction of shifts of 8 hours (including an unpaid lunch break) between 9am-7pm from week 2/ 3. Who Are You? You should have: • Experience of customer service and/or reception • Excellent communication skills • A passion for providing excellent service • The ability to quickly build rapport with clients • A confident, courteous & professional phone manner • Basic computing & IT skills (MS Office applications) • A positive forward-thinking mind-set • The ability to overcome objections It would be preferable but not essential for you to have: • Experience working towards daily/monthly KPIs/targets • Previous experience within a Law firm • Telecommunication experience Key Responsibilities • To respond to inbound calls, emails and web enquiries from new and returning clients looking for legal advice and services • To generate quotations and ensure that prospective customers have an excellent experience as soon as they contact the firm • Using initiative to identify and meet customer needs • Liaise with other departments within the business to identify and meet customer needs • Meeting KPIs/Targets to support the wider needs of the business • Handling enquiries from multiple channels and controlling them through a lead management system • Talking to clients to understand their requirements and directing calls to suit • Taking payments online and over the phone • Liaising with Solicitors to ensure clients receive fast and accurate legal advice • Providing an efficient, professional service to clients at all times • Attending and contributing to weekly team meetings • Reporting figures and statistics to team leaders and senior management • Adhering to and putting into practice all company policies and procedures in a professional and confidential manner
Ref: 22558 Status: Permanent S alary : 50,000 per annum + travel card up to Zone 6 Location : The City Working hours : 9:00 - 17:00 (Mon to Fri) Start date : ASAP An international IT/Telcom company is looking for a Pre-sales Specialist . Pre-sales Specialist- What You'll be Doing Each Day: Define requirements, create designs and proposals, provide technical support to corporate customers. Outline project plans and update progress of execution, including recovery plans when deemed necessary. Conduct revenue and profit analysis to increase the company's business. Identify technology trends in the market and create new products. Actively drive & manage the technology evaluation stage of the sales process and Proof of Concept, working in conjunction with the sales team as the key technical advisor and presenter of our services. Coordination with Suppliers to obtain product cost and create new quotations and contracts. Sales and pre-sales expansion including winning new business opportunities. Plan and handle presentations to existing and potential customers, third parties and suppliers regarding project plans and progress, products, and solutions. Organize and lead the project staff, that included internal employees, customers, and 3rd party vendors. Notify line manager for the issues needing escalation, customer complaints/requirements & new business opportunities. Attend meetings with customers, 3rd party vendors and other related parties when required. Travel to customer, and supplier offices throughout Europe as and when required. Create project documentation, service specifications, technical design, vendor submittals, ad-hoc reports concerning customer issues, etc. as and when required. Provide skills transfer and training to other engineers and monitoring their development. Assist technical team in the delivery of bespoke, detailed ICT solutions. As such be responsible for the full lifecycle (scope, design and deployment) that are tailored to the customer requirements. Evaluate and ensure best-fit solutions for customer requirements, while maintaining best practices. Support for the end-to-end deployment of services & complex solutions including the creation of detailed instructions and rollout plans for field installation staff. Support investigations involving the implemented solutions and redesign of installed network devices. Support maintaining 3rd party vendor certificates and partnerships (e.g. AWS Certified NW - Specialty). Handle ad hoc requests from the line manager and senior management of the company. Pre-sales Specialist - The Skills You'll Need to Succeed: Ability to create proposal and high standard technical documentation, including High & Low Level Design Docs. Proficiency in maintenance and installation of Network & Server infrastructure. New Tech Knowledge of SD-WAN and IoT etc. A valid CCNP certification or proven hands on experience to CCNP Level (ideally in Switching & Routing or Security) or AWS Certified networking - Speciality. Proven customer service & facing experience, at all customer levels. Flexible approach, able to work outside of normal working hours. Proved knowledge in network and security products (Cisco, Palo Alto and Cato) and in Windows Servers/PCs, VDI, VM. Basic knowledge in IaaS/PaaS such as AWS, Azure. Experience in designing and assist troubleshooting and evaluation. Strong time management/multi tasking & organisational skills. Fluent in English Strong sense of responsibility, work ethics and reliable time keeping and attendance. Teamwork, promoting company rules & procedures within the organization, and ability to delegate within the team. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
May 17, 2024
Full time
Ref: 22558 Status: Permanent S alary : 50,000 per annum + travel card up to Zone 6 Location : The City Working hours : 9:00 - 17:00 (Mon to Fri) Start date : ASAP An international IT/Telcom company is looking for a Pre-sales Specialist . Pre-sales Specialist- What You'll be Doing Each Day: Define requirements, create designs and proposals, provide technical support to corporate customers. Outline project plans and update progress of execution, including recovery plans when deemed necessary. Conduct revenue and profit analysis to increase the company's business. Identify technology trends in the market and create new products. Actively drive & manage the technology evaluation stage of the sales process and Proof of Concept, working in conjunction with the sales team as the key technical advisor and presenter of our services. Coordination with Suppliers to obtain product cost and create new quotations and contracts. Sales and pre-sales expansion including winning new business opportunities. Plan and handle presentations to existing and potential customers, third parties and suppliers regarding project plans and progress, products, and solutions. Organize and lead the project staff, that included internal employees, customers, and 3rd party vendors. Notify line manager for the issues needing escalation, customer complaints/requirements & new business opportunities. Attend meetings with customers, 3rd party vendors and other related parties when required. Travel to customer, and supplier offices throughout Europe as and when required. Create project documentation, service specifications, technical design, vendor submittals, ad-hoc reports concerning customer issues, etc. as and when required. Provide skills transfer and training to other engineers and monitoring their development. Assist technical team in the delivery of bespoke, detailed ICT solutions. As such be responsible for the full lifecycle (scope, design and deployment) that are tailored to the customer requirements. Evaluate and ensure best-fit solutions for customer requirements, while maintaining best practices. Support for the end-to-end deployment of services & complex solutions including the creation of detailed instructions and rollout plans for field installation staff. Support investigations involving the implemented solutions and redesign of installed network devices. Support maintaining 3rd party vendor certificates and partnerships (e.g. AWS Certified NW - Specialty). Handle ad hoc requests from the line manager and senior management of the company. Pre-sales Specialist - The Skills You'll Need to Succeed: Ability to create proposal and high standard technical documentation, including High & Low Level Design Docs. Proficiency in maintenance and installation of Network & Server infrastructure. New Tech Knowledge of SD-WAN and IoT etc. A valid CCNP certification or proven hands on experience to CCNP Level (ideally in Switching & Routing or Security) or AWS Certified networking - Speciality. Proven customer service & facing experience, at all customer levels. Flexible approach, able to work outside of normal working hours. Proved knowledge in network and security products (Cisco, Palo Alto and Cato) and in Windows Servers/PCs, VDI, VM. Basic knowledge in IaaS/PaaS such as AWS, Azure. Experience in designing and assist troubleshooting and evaluation. Strong time management/multi tasking & organisational skills. Fluent in English Strong sense of responsibility, work ethics and reliable time keeping and attendance. Teamwork, promoting company rules & procedures within the organization, and ability to delegate within the team. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Thrive Group are delighted to be working with our company based in Trowbridge, who a looking to recruit a Service Advisor join the team on a permanent basis. What you will be doing: Working within a fast-paced friendly team and can be sure of receiving the best quality training and development from our manufacturers and Group staff click apply for full job details
May 17, 2024
Full time
Thrive Group are delighted to be working with our company based in Trowbridge, who a looking to recruit a Service Advisor join the team on a permanent basis. What you will be doing: Working within a fast-paced friendly team and can be sure of receiving the best quality training and development from our manufacturers and Group staff click apply for full job details
Parts Advisor (Dealership / HGV) £28,000 - £32,000 + Overtime + Training + Progression + Company benefits Maidstone Are you a Parts Advisor or similar with a dealership background looking for a stable and secure role within a thriving HGV franchise who look after their staff by offering full manufacturers training, the ability to progress into senior positions or learn other departments and ove click apply for full job details
May 17, 2024
Full time
Parts Advisor (Dealership / HGV) £28,000 - £32,000 + Overtime + Training + Progression + Company benefits Maidstone Are you a Parts Advisor or similar with a dealership background looking for a stable and secure role within a thriving HGV franchise who look after their staff by offering full manufacturers training, the ability to progress into senior positions or learn other departments and ove click apply for full job details
The secret to our success? It s our Retail Advisors. Join one of our O2 stores and you ll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role or you re looking to take the next step in your career, if you re self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You ll be working 16 hours per week, and we ll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You ll get started in the role by attending our fantastic induction programme and we ll tell you all about our LEAP framework this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK s fastest broadband network. The nation s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You re a true team player when it comes to hitting targets and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2 s products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
May 17, 2024
Full time
The secret to our success? It s our Retail Advisors. Join one of our O2 stores and you ll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role or you re looking to take the next step in your career, if you re self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You ll be working 16 hours per week, and we ll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You ll get started in the role by attending our fantastic induction programme and we ll tell you all about our LEAP framework this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK s fastest broadband network. The nation s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You re a true team player when it comes to hitting targets and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2 s products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Learning Systems & Engagement Specialist A Global Real Estate Business is going through a Global HR transformation and migration to Workday. The Learning Systems & Engagement Specialist will work as an SME with the broader HR and L&D teams as well as stakeholders to design and implement a new LMS (part of larger HRIS transformation project). Once implemented, the Learning Systems & Engagement Specialist will be responsible for the online optimization, technical management, and day-to-day support of the company's LMS. They will provide user support in the analysis and resolution of technical problems, develop effective solutions for technical issues/barriers and execute ongoing system iterations to enhance the UX, ensuring both the firm and their people are getting the right learning at the right time. Skills Project Management Detail Oriented Stakeholder/Vendor/Third Party Relationships and Management Ability to troubleshoot technical issues and identify/implement improvements Understand, integrate, and manage new technologies and features Data Analysis Strong understanding of industry standards, best practices, and trends Critical Thinking Problem Solving Change Management User Experience/Learning Experience Self-Motivated - Ability, willingness, and curiosity to create, troubleshoot and execute independently Takes initiative in providing technical support to leaners/users Executes and provides a high level of customer service Basic understand of L&D practices Marketing/Comms Creative Thinking Responsibilities Lead on UA testing, pilot launch, go live launch and provide ongoing support. Serve as the SME and advisor on LMS functionality and processes. Identify, diagnose, and resolve technical problems related to the LMS as well as liaise with external contacts to troubleshoot and solve system issues. Understand the impact that system changes/updates can have not only within the system but on the user experience (broadly or for the individual/group). Develop LMS policies, procedures, and governance. Create, market, and launch up to date LMS documentation, trainings, how to guides and resource materials for learners on how to use the LMS effectively. Continuously iterate and improve the design of the LMS and LMS learning delivery/management experiences, identifying the most efficient ways of working. Provide system training for the company's population as well as those with administrative permissions (various levels). Oversee and manage the day-to-day operation of the LMS. Monitor system performance, engagement, usage and system configurations to ensure seamless user experiences Develop and manage online courses within the system (Ad hoc digital content, ILTS and VILTs). Learning Journeys - Advise on "Best Practice" and work with the wider L&D team and stakeholders to design, develop and curate Learning Journeys across all levels and areas of the business. Work collaboratively with stakeholders to identify opportunities and support digital delivery and the monitoring of engagement and success. Build, manage and maintain our internal content library outside of and within the LMS. Ongoing content management and organization both within the team and the broader business. Collect and synthesize data as needed for the DL and broader L&D teams as well as support and upskill stakeholders to run, access and manage reports. Facilitate Focus Groups to ensure UX, design, delivery and approach are aligned to business/learner needs. Conduct and analyse LMS engagement data and create reports/read outs to share with stakeholders in order to help inform decisions about instructional strategies, support needs, and planning. Conceptualize, create, launch and monitor learning promo campaigns to increase the culture of learning and curiosity as well as drive engagement. Conclusion: This is a fantastic opportunity for a talented L&D expert to deliver truly business critical objectives. This is a complex, yet exciting challenge for the right candidate. Please apply online or email: (see below) Location = Home and Londo n - 2/3 days in London
May 17, 2024
Full time
Learning Systems & Engagement Specialist A Global Real Estate Business is going through a Global HR transformation and migration to Workday. The Learning Systems & Engagement Specialist will work as an SME with the broader HR and L&D teams as well as stakeholders to design and implement a new LMS (part of larger HRIS transformation project). Once implemented, the Learning Systems & Engagement Specialist will be responsible for the online optimization, technical management, and day-to-day support of the company's LMS. They will provide user support in the analysis and resolution of technical problems, develop effective solutions for technical issues/barriers and execute ongoing system iterations to enhance the UX, ensuring both the firm and their people are getting the right learning at the right time. Skills Project Management Detail Oriented Stakeholder/Vendor/Third Party Relationships and Management Ability to troubleshoot technical issues and identify/implement improvements Understand, integrate, and manage new technologies and features Data Analysis Strong understanding of industry standards, best practices, and trends Critical Thinking Problem Solving Change Management User Experience/Learning Experience Self-Motivated - Ability, willingness, and curiosity to create, troubleshoot and execute independently Takes initiative in providing technical support to leaners/users Executes and provides a high level of customer service Basic understand of L&D practices Marketing/Comms Creative Thinking Responsibilities Lead on UA testing, pilot launch, go live launch and provide ongoing support. Serve as the SME and advisor on LMS functionality and processes. Identify, diagnose, and resolve technical problems related to the LMS as well as liaise with external contacts to troubleshoot and solve system issues. Understand the impact that system changes/updates can have not only within the system but on the user experience (broadly or for the individual/group). Develop LMS policies, procedures, and governance. Create, market, and launch up to date LMS documentation, trainings, how to guides and resource materials for learners on how to use the LMS effectively. Continuously iterate and improve the design of the LMS and LMS learning delivery/management experiences, identifying the most efficient ways of working. Provide system training for the company's population as well as those with administrative permissions (various levels). Oversee and manage the day-to-day operation of the LMS. Monitor system performance, engagement, usage and system configurations to ensure seamless user experiences Develop and manage online courses within the system (Ad hoc digital content, ILTS and VILTs). Learning Journeys - Advise on "Best Practice" and work with the wider L&D team and stakeholders to design, develop and curate Learning Journeys across all levels and areas of the business. Work collaboratively with stakeholders to identify opportunities and support digital delivery and the monitoring of engagement and success. Build, manage and maintain our internal content library outside of and within the LMS. Ongoing content management and organization both within the team and the broader business. Collect and synthesize data as needed for the DL and broader L&D teams as well as support and upskill stakeholders to run, access and manage reports. Facilitate Focus Groups to ensure UX, design, delivery and approach are aligned to business/learner needs. Conduct and analyse LMS engagement data and create reports/read outs to share with stakeholders in order to help inform decisions about instructional strategies, support needs, and planning. Conceptualize, create, launch and monitor learning promo campaigns to increase the culture of learning and curiosity as well as drive engagement. Conclusion: This is a fantastic opportunity for a talented L&D expert to deliver truly business critical objectives. This is a complex, yet exciting challenge for the right candidate. Please apply online or email: (see below) Location = Home and Londo n - 2/3 days in London
Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE . We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr ? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504.00 rising to £24,064.00 after 9 months of being here, plus an uncapped super simple commission scheme Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Concierge service. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
May 17, 2024
Full time
Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE . We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr ? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504.00 rising to £24,064.00 after 9 months of being here, plus an uncapped super simple commission scheme Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Concierge service. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Documentation Advisor with knowledge of Employment Law. The role requires you to create, update, maintain and review employment documentation for their clients. The successful candidate will be working within a busy, fast paced position within Employment Consultancy Services and will have a good understanding of Employment Legislation, specifically relating to policy wording and requirements and will also have a high attention to detail and have great customer focus. Day to Day Responsibilities: To create client documentation based on the needs of the client and the suitability of relevant policies and procedures. To read through clients' existing documentation checking for terms that breach Employment Law and typographical/grammatical errors and correcting these. Liaise with clients over the phone, drafting any new documents, and deal with queries as appropriate. To provide a client focused and personalised approach, building relationships and enhancing the client experience at all times. Ensure applying the "super duper" service on every interaction. To focus on continuous engagement of clients with the documentation that has been provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations. To guide clients through their online client portal. Liaise with the Digital Field Consultants and deal with queries as appropriate. Manage own workload working from the task list. Ensure deadlines and any KPI/SLA/targets are met. Ensure work in line with any quality criteria/instruction in place. To ensure you are fully updated on products and additional services in order to drive referrals and engagement with other services which aids retention. To record work via computerised systems, using the log process, work log on the Advice, SharePoint and Successflow systems. Check client details using the computerised database. Attend team meetings, as and when required, including mornings/evenings and weekend conferences/development/training days. Maintain a clear desk and tidy work environment. To undertake E-learning sessions as and when required. Assist with training for new starters. In order to be considered for this opportunity it is essential that you have the following: Knowledge of employment law. Excellent written English. Excellent word processing skills. Attention to detail. Ability to prioritise your workload, work under pressure in conjunction with deadlines. Possess excellent and professional communication skills especially over the phone. Good organisational skills. Ability to present information accurately. Ability to deal with people on all levels. P(phone number removed)BGR3 INDIRE
May 17, 2024
Full time
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Documentation Advisor with knowledge of Employment Law. The role requires you to create, update, maintain and review employment documentation for their clients. The successful candidate will be working within a busy, fast paced position within Employment Consultancy Services and will have a good understanding of Employment Legislation, specifically relating to policy wording and requirements and will also have a high attention to detail and have great customer focus. Day to Day Responsibilities: To create client documentation based on the needs of the client and the suitability of relevant policies and procedures. To read through clients' existing documentation checking for terms that breach Employment Law and typographical/grammatical errors and correcting these. Liaise with clients over the phone, drafting any new documents, and deal with queries as appropriate. To provide a client focused and personalised approach, building relationships and enhancing the client experience at all times. Ensure applying the "super duper" service on every interaction. To focus on continuous engagement of clients with the documentation that has been provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations. To guide clients through their online client portal. Liaise with the Digital Field Consultants and deal with queries as appropriate. Manage own workload working from the task list. Ensure deadlines and any KPI/SLA/targets are met. Ensure work in line with any quality criteria/instruction in place. To ensure you are fully updated on products and additional services in order to drive referrals and engagement with other services which aids retention. To record work via computerised systems, using the log process, work log on the Advice, SharePoint and Successflow systems. Check client details using the computerised database. Attend team meetings, as and when required, including mornings/evenings and weekend conferences/development/training days. Maintain a clear desk and tidy work environment. To undertake E-learning sessions as and when required. Assist with training for new starters. In order to be considered for this opportunity it is essential that you have the following: Knowledge of employment law. Excellent written English. Excellent word processing skills. Attention to detail. Ability to prioritise your workload, work under pressure in conjunction with deadlines. Possess excellent and professional communication skills especially over the phone. Good organisational skills. Ability to present information accurately. Ability to deal with people on all levels. P(phone number removed)BGR3 INDIRE
Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE . We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr ? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504.00 rising to £24,064.00 after 9 months of being here, plus an uncapped super simple commission scheme Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Concierge service. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
May 17, 2024
Full time
Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE . We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr ? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504.00 rising to £24,064.00 after 9 months of being here, plus an uncapped super simple commission scheme Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Concierge service. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Mortgage Advisor - Self Employed - Qualified Leads Provided - UK Home Based PRIMIS Mortgage Network are seeking approaches from experienced or otherwise but suitably qualified Mortgage & Protection Advisors to join a very well established, Premiership status Appointed Representative Partner Firm (AR) of PRIMIS Mortgage Network's Mortgage Advisory operation. The PRIMIS partner AR firm are a 100 + advisor business benefiting from complete flexibility and obviously the enhanced earnings that come with Self Employment within Mortgage Advisory. Key benefits to be compared with other Self Employed models out there - 10 - 20 qualified appointments in the diary that you control Between 45% and 50% comms on leads provided and 70% in your favour on self gen Full Remote Working You'll be treated as a self employed advisor albeit the firm are primarily Employed Case Progression included Laptop, printer, email address and IT support included Pipeline support / Funding available to ease the transition to the Self Employed model There are many firms out there over promising and under delivering when it comes to lead provision - we are certainly not selling a dream that isn't the reality The role is self employed with £100,000 earnings achievable for the very best and much more We are only looking for CAS existing Mortgage and Protection advisors with broking experience. PRIMIS Mortgage Network - a wholly owned subsidiary of the highly respected parent business - LSL Property Services plc, is the largest Mortgage and Protection Network in the UK with some 3000 advisers across some 950 individually branded mortgage and protection businesses. The PRIMIS network of ARs offer Mortgage and Protection advisory services through numerous avenues to include Specialist Mortgage Advisory businesses, Accountancy practices, Mortgage Shops, businesses supporting High Street Estate Agency, on-line Brokers, New Build specialist organisations with affinities with major housing developers, on-line Estate Agency - the list goes on The successful candidate will display outstanding customer service skills as well as being highly motivated, professional and a real "people person" with the ambition to be the very best that you can be. Applications / approaches will be exclusively managed by James McNee of PRIMIS Mortgage Network / LSL's internal recruitment function We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know. PRIMIS Mortgage Network / LSL Property Services are dedicated to protecting your data - our Recruitment Privacy Notice can be viewed on the LSL Careers website
May 17, 2024
Full time
Mortgage Advisor - Self Employed - Qualified Leads Provided - UK Home Based PRIMIS Mortgage Network are seeking approaches from experienced or otherwise but suitably qualified Mortgage & Protection Advisors to join a very well established, Premiership status Appointed Representative Partner Firm (AR) of PRIMIS Mortgage Network's Mortgage Advisory operation. The PRIMIS partner AR firm are a 100 + advisor business benefiting from complete flexibility and obviously the enhanced earnings that come with Self Employment within Mortgage Advisory. Key benefits to be compared with other Self Employed models out there - 10 - 20 qualified appointments in the diary that you control Between 45% and 50% comms on leads provided and 70% in your favour on self gen Full Remote Working You'll be treated as a self employed advisor albeit the firm are primarily Employed Case Progression included Laptop, printer, email address and IT support included Pipeline support / Funding available to ease the transition to the Self Employed model There are many firms out there over promising and under delivering when it comes to lead provision - we are certainly not selling a dream that isn't the reality The role is self employed with £100,000 earnings achievable for the very best and much more We are only looking for CAS existing Mortgage and Protection advisors with broking experience. PRIMIS Mortgage Network - a wholly owned subsidiary of the highly respected parent business - LSL Property Services plc, is the largest Mortgage and Protection Network in the UK with some 3000 advisers across some 950 individually branded mortgage and protection businesses. The PRIMIS network of ARs offer Mortgage and Protection advisory services through numerous avenues to include Specialist Mortgage Advisory businesses, Accountancy practices, Mortgage Shops, businesses supporting High Street Estate Agency, on-line Brokers, New Build specialist organisations with affinities with major housing developers, on-line Estate Agency - the list goes on The successful candidate will display outstanding customer service skills as well as being highly motivated, professional and a real "people person" with the ambition to be the very best that you can be. Applications / approaches will be exclusively managed by James McNee of PRIMIS Mortgage Network / LSL's internal recruitment function We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know. PRIMIS Mortgage Network / LSL Property Services are dedicated to protecting your data - our Recruitment Privacy Notice can be viewed on the LSL Careers website
Flexible Hours to suit you - Full and Part-Time APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1200 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK and Ireland's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area in Northern Ireland, you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. With something to suit every taste and budget, 7 out of 10 customers buy and offering a great service ensures they return and recommend Hillarys. Once manufactured, we will deliver the product to you weekly, ready to fit at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Trainers, experienced Advisors and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY We support you to ensure you are able to deliver a professional service from your very first day and have created the complete starter package and a range of payment options to spread the cost of these essential tools. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. To help you start your business we also have a range of payment options available. If you would like to learn more about becoming a Blinds and Curtains Installer in Northern Ireland please complete the application form online and we will give you a call to book onto a discovery session.
May 17, 2024
Full time
Flexible Hours to suit you - Full and Part-Time APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1200 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK and Ireland's leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area in Northern Ireland, you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. With something to suit every taste and budget, 7 out of 10 customers buy and offering a great service ensures they return and recommend Hillarys. Once manufactured, we will deliver the product to you weekly, ready to fit at a time agreed with the customer. If this is something completely new to you, don't worry, we're committed to make every Advisor business successful and you'll benefit from a comprehensive programme of training, fitting and support right from the start. It's obvious how good the opportunity is when most tell us they wish they'd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Trainers, experienced Advisors and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY We support you to ensure you are able to deliver a professional service from your very first day and have created the complete starter package and a range of payment options to spread the cost of these essential tools. An investment of £2,750 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. To help you start your business we also have a range of payment options available. If you would like to learn more about becoming a Blinds and Curtains Installer in Northern Ireland please complete the application form online and we will give you a call to book onto a discovery session.
Have you worked in a busy parts environment and had experience of giving advice, help and support to customers? Have you worked in the truck or automotive industry before? We are looking a Parts Advisor to join our team in Stoke on a full time permanent basis. No 2 days will be the same in this role, as one minute you could be involved solving a complex parts related query and the next you could promoting further parts sales in the branch. You will have the opportunity to not only identify truck, van or coach parts as part as queries that come in, but also make sure we all the stock we need to ensure the smooth running operation of the branch continues. In order to be the right person for us you will have a good analytical brain, be proactive in maintaining customer service standards and have a keen attention to detail. It would be a real advantage if you have had experience of working in the truck industry however even coming from the automotive world would help the rest we can teach. You will be methodical, have the ability to problem solve and be a strong administrator as well, to ensure all the corresponding paperwork is up to date. It is important to us to make sure we look after our employees and therefore we offer a competitive salary + plus bonus. You will have access to our extremely attractive benefits scheme that includes perks such as private health care, a healthy contribution pension and 22 days holiday (with the opportunity to buy more), attractive employee car scheme to name a few. 40 hours a week anything over will be paid at 1.5 Hours are monday to friday Some Saturday morning not every week shift pattern worked on a weekly rota. No late Nights
May 17, 2024
Full time
Have you worked in a busy parts environment and had experience of giving advice, help and support to customers? Have you worked in the truck or automotive industry before? We are looking a Parts Advisor to join our team in Stoke on a full time permanent basis. No 2 days will be the same in this role, as one minute you could be involved solving a complex parts related query and the next you could promoting further parts sales in the branch. You will have the opportunity to not only identify truck, van or coach parts as part as queries that come in, but also make sure we all the stock we need to ensure the smooth running operation of the branch continues. In order to be the right person for us you will have a good analytical brain, be proactive in maintaining customer service standards and have a keen attention to detail. It would be a real advantage if you have had experience of working in the truck industry however even coming from the automotive world would help the rest we can teach. You will be methodical, have the ability to problem solve and be a strong administrator as well, to ensure all the corresponding paperwork is up to date. It is important to us to make sure we look after our employees and therefore we offer a competitive salary + plus bonus. You will have access to our extremely attractive benefits scheme that includes perks such as private health care, a healthy contribution pension and 22 days holiday (with the opportunity to buy more), attractive employee car scheme to name a few. 40 hours a week anything over will be paid at 1.5 Hours are monday to friday Some Saturday morning not every week shift pattern worked on a weekly rota. No late Nights