Job Title: Senior Hire Controller Location: Hinckley Salary: 27,000 - 32,000 per year Job Type: Full-time, Permanent. Monday-Friday, no weekends required About Us: Survey Express Services have over 45 years' experience in the industry. Working closely with all the leading manufacturers, we continue to invest in training and equipment for both our workshop and sales staff to ensure we can offer the latest technology and cost saving solutions. The Role: Are you looking for a challenging role where you can thrive in a busy environment? Working for the UK's premier independent Survey and Site Safety Equipment Specialists. Operating from 5 offices nationwide we specialise in the Hire, Sale and Service of Survey and Safety instruments and equipment to the construction, civil engineering and utility sectors. As the first point of contact at our depots, the Senior Hire Controller plays a pivotal role in driving our business' success, by building & maintaining strong customer relationships, understanding our customers' hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within Survey Express Services. A typical day for the Senior Hire Controller will include: Overseeing all hire desk administration including customer and supplier queries Managing sales, incoming and outgoing hires Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities Working effectively with the depot team of drivers and technicians Resolving any customer complaints and supplier issues efficiently About You: Successful applicants should demonstrate the following: Previous experience of working within a high-volume hire desk role is essential Excellent customer service skills with a focus on driving new sales Effective communicator with strong organisational skills and attention to detail Proficient IT skills with working knowledge of MS Office including Outlook and Excel Strong team player with the ability to work to own initiative Although a survey hire or tool hire background would be great, we are keen to recruit someone with a proven passion for customer service and the ambition to learn and develop Benefits Include: Competitive salary and bonus scheme Up to 22 days annual leave plus bank holidays Contributory Pension Scheme Free On-site parking Supplemental Pay Types: Bonus scheme Performance bonus Quarterly bonus Experience: Hire Controller: 1 year (preferred) Licence/Certification: Driving Licence (required) Ability to Commute: Hinckley (required) So what next? Please send your CV along with why you would be a great fit for Survey Express Services! Candidates with experience or relevant job titles of; Hire Controller, Admin Executive, Admin Manager, Administrator Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support, may also be considered for this role.
May 01, 2024
Full time
Job Title: Senior Hire Controller Location: Hinckley Salary: 27,000 - 32,000 per year Job Type: Full-time, Permanent. Monday-Friday, no weekends required About Us: Survey Express Services have over 45 years' experience in the industry. Working closely with all the leading manufacturers, we continue to invest in training and equipment for both our workshop and sales staff to ensure we can offer the latest technology and cost saving solutions. The Role: Are you looking for a challenging role where you can thrive in a busy environment? Working for the UK's premier independent Survey and Site Safety Equipment Specialists. Operating from 5 offices nationwide we specialise in the Hire, Sale and Service of Survey and Safety instruments and equipment to the construction, civil engineering and utility sectors. As the first point of contact at our depots, the Senior Hire Controller plays a pivotal role in driving our business' success, by building & maintaining strong customer relationships, understanding our customers' hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within Survey Express Services. A typical day for the Senior Hire Controller will include: Overseeing all hire desk administration including customer and supplier queries Managing sales, incoming and outgoing hires Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities Working effectively with the depot team of drivers and technicians Resolving any customer complaints and supplier issues efficiently About You: Successful applicants should demonstrate the following: Previous experience of working within a high-volume hire desk role is essential Excellent customer service skills with a focus on driving new sales Effective communicator with strong organisational skills and attention to detail Proficient IT skills with working knowledge of MS Office including Outlook and Excel Strong team player with the ability to work to own initiative Although a survey hire or tool hire background would be great, we are keen to recruit someone with a proven passion for customer service and the ambition to learn and develop Benefits Include: Competitive salary and bonus scheme Up to 22 days annual leave plus bank holidays Contributory Pension Scheme Free On-site parking Supplemental Pay Types: Bonus scheme Performance bonus Quarterly bonus Experience: Hire Controller: 1 year (preferred) Licence/Certification: Driving Licence (required) Ability to Commute: Hinckley (required) So what next? Please send your CV along with why you would be a great fit for Survey Express Services! Candidates with experience or relevant job titles of; Hire Controller, Admin Executive, Admin Manager, Administrator Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support, may also be considered for this role.
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK s leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
May 01, 2024
Full time
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK s leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day. Job Description We have a brand new, exciting role within Group HR to join a highly visible, global deployment programme! As part of the wider HR Transformation programme, the role holder will be responsible for gathering requirements to support the systems in use across HR including Oracle HCM, SmartRecruiters and Zellis (ResourceLink). The ideal candidate will be resolving ticket queries to SLAs within the case management system as well as supporting the evolution of our systems through gathering requirements, troubleshooting and change management. What you'll be doing Configuring SmartRecruiters ATS, Careers site and CRM and work alongside Zellis (ResourceLink) to align with L&G HR policies and processes. Support based on capacity Oracle HCM Cloud Modules (Global HR, Compensation, Absence Management, Learning and Performance & HR Helpdesk), Providing ongoing support and maintenance of ResourceLink (Zellis), SmartRecruiters and where required support based on capacity Oracle HCM cloud applications, including troubleshooting and resolving issues via case management. Strong knowledge of payroll processes and systems to align to the BAU calendar, changes to benefits, pay reviews and to identify issues/processes/errors from relevant integrations where necessary Managing the quarterly releases for SmartRecruiters and Oracle HCM and updates required to Zellis where applicable. Collaborating with HR and business stakeholder to gather, analyse and document HR system requirements and translate them into Zellis/SmartRecruiters and Oracle where required. Collaborating across internal L&G teams with internal IT, Data and Integrations team to ensure the design, functionality, and processes are aligned with change impact analysis to any downstream functionality Providing user training and knowledge transfer to support HR staff and end users to ensure effective utilization of the system Developing and maintaining comprehensive documentation including user guides, standard operating procedure documentation and Configuration workbooks. Collaborating with cross functional teams to aid issue resolution and integration needs Continuously identifying opportunities for process optimization and automation to enhance HR operations To ensure approach to and work delivered supports L&G's commitment to Treating Customers Fairly (TCF) to ensure the right outcome and excellent service delivery. Qualifications Proven Experience in Implementing and maintaining SmartRecruiters and Zellis (ResourceLink) some Oracle HCM knowledge preferred. Strong Understanding of HR Processes & Best Practices Proficiency in SmartRecruiters and payroll systems and Tools Excellent problem solving and communication skills Previous experience with HR transformations including Recruitment. Strong understanding of payroll processes Ability to analyse complex HR requirements and design effective solutions within SmartRecruiters and Oracle HCM. Ensure data integrity and security within SmartRecruiters, Oracle HCM and Zellis Excellent written and verbal communication Organised and self-motivated Ability to multi-task and prioritize across concurrent projects The ability to adopt and adhere to HR policies and procedures Strong HR Business Process Experience A strong background within HR including talent acquisition to understand the business need Hands on experience in cloud implementation, configuration, and customization 3 + years of experience designing, implementing, and supporting SmartRecruiters and Zellis in a complex environment Proven Experience in Global HR & Compensation or Learning & performance management and one or more of the following modules: Global HR, Absence Management, HR Help Desk In-depth experience of analysing business requirements and detailed design documents Experience of working effectively within a team and of displaying good communication skills. Experience of being part of a HCM transformation and awareness of quarterly releases with both Oracle and SmartRecruiters Additional Information Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
May 01, 2024
Full time
Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day. Job Description We have a brand new, exciting role within Group HR to join a highly visible, global deployment programme! As part of the wider HR Transformation programme, the role holder will be responsible for gathering requirements to support the systems in use across HR including Oracle HCM, SmartRecruiters and Zellis (ResourceLink). The ideal candidate will be resolving ticket queries to SLAs within the case management system as well as supporting the evolution of our systems through gathering requirements, troubleshooting and change management. What you'll be doing Configuring SmartRecruiters ATS, Careers site and CRM and work alongside Zellis (ResourceLink) to align with L&G HR policies and processes. Support based on capacity Oracle HCM Cloud Modules (Global HR, Compensation, Absence Management, Learning and Performance & HR Helpdesk), Providing ongoing support and maintenance of ResourceLink (Zellis), SmartRecruiters and where required support based on capacity Oracle HCM cloud applications, including troubleshooting and resolving issues via case management. Strong knowledge of payroll processes and systems to align to the BAU calendar, changes to benefits, pay reviews and to identify issues/processes/errors from relevant integrations where necessary Managing the quarterly releases for SmartRecruiters and Oracle HCM and updates required to Zellis where applicable. Collaborating with HR and business stakeholder to gather, analyse and document HR system requirements and translate them into Zellis/SmartRecruiters and Oracle where required. Collaborating across internal L&G teams with internal IT, Data and Integrations team to ensure the design, functionality, and processes are aligned with change impact analysis to any downstream functionality Providing user training and knowledge transfer to support HR staff and end users to ensure effective utilization of the system Developing and maintaining comprehensive documentation including user guides, standard operating procedure documentation and Configuration workbooks. Collaborating with cross functional teams to aid issue resolution and integration needs Continuously identifying opportunities for process optimization and automation to enhance HR operations To ensure approach to and work delivered supports L&G's commitment to Treating Customers Fairly (TCF) to ensure the right outcome and excellent service delivery. Qualifications Proven Experience in Implementing and maintaining SmartRecruiters and Zellis (ResourceLink) some Oracle HCM knowledge preferred. Strong Understanding of HR Processes & Best Practices Proficiency in SmartRecruiters and payroll systems and Tools Excellent problem solving and communication skills Previous experience with HR transformations including Recruitment. Strong understanding of payroll processes Ability to analyse complex HR requirements and design effective solutions within SmartRecruiters and Oracle HCM. Ensure data integrity and security within SmartRecruiters, Oracle HCM and Zellis Excellent written and verbal communication Organised and self-motivated Ability to multi-task and prioritize across concurrent projects The ability to adopt and adhere to HR policies and procedures Strong HR Business Process Experience A strong background within HR including talent acquisition to understand the business need Hands on experience in cloud implementation, configuration, and customization 3 + years of experience designing, implementing, and supporting SmartRecruiters and Zellis in a complex environment Proven Experience in Global HR & Compensation or Learning & performance management and one or more of the following modules: Global HR, Absence Management, HR Help Desk In-depth experience of analysing business requirements and detailed design documents Experience of working effectively within a team and of displaying good communication skills. Experience of being part of a HCM transformation and awareness of quarterly releases with both Oracle and SmartRecruiters Additional Information Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
Business Development Manager - IT Managed Services Southwest. Hybrid working- Up to 45-55k Basic DOE + Double OTE + Car Allowance + Benefits The Role + Company Our client has been supporting businesses with their IT needs for over 35 years. They offer a highly competitive tech stack based around M365, Azure Cloud, Enterprise Mobility, Intune, Cyber Security including Cyber Essentials and have an in-house team developing bespoke MS based software applications. The position will be working with the Director of New Business & Business Development team to focus on the continued growth of the business by winning new Logo's in a hunting role. Responsibilities: Prospecting, identifying, developing, and closing new customers to achieve new business sales targets. Work with the Director of New Business & Business Development team (Marketing & BDM) to plan and secure the required number of qualified opportunities each month. Carry out research, preparation, and planning prior to new business appointments to maximise their success. Carry out consultative new business appointments, identifying the most appropriate IT support solution for the prospect and building a compelling proposition for them. Prepare support proposals after understanding prospects specific requirements. Carry out the necessary follow up, both face to face and remotely to secure the contracted client "Win". Work with the Sales Director & Service Delivery team to handover the client and their specific requirements and priorities. Work with the Sales Director to plan and deliver the budgeted new business wins. Working with the marketing function to support and help implement campaigns. Working with the Sales Director to deliver the Business Development business plan. Required Skills and Experience: Current IT Sales Experience from an MSP or B2B IT Sales Background (2 Years Minimum in a BDM) Must have a New Business Hunter mentality while being able to attend to existing accounts to maximise opportunities. Must have experience selling Managed Services, Cloud Hosting, Helpdesk Support Contracts, Remote Monitoring, Back Up, Anti-Virus. Ideal candidate will have experience/knowledge if modern services & network infrastructures. Ability to communicate effectively at all levels. Ability to work independently and in a team with minimum supervision. Ability to organise and coordinate complex activities within interrelated schedules and time lines, to demonstrate sound judgement and task orientation. Ability to take responsibility for managing a territory to achieve target and key performance indicators. Excellent written and oral communication skills. Business Development Manager / IT Managed Services Southwest. Hybrid working - Up to 45-55k Basic DOE + Double OTE + Car Allowance + Benefits
May 01, 2024
Full time
Business Development Manager - IT Managed Services Southwest. Hybrid working- Up to 45-55k Basic DOE + Double OTE + Car Allowance + Benefits The Role + Company Our client has been supporting businesses with their IT needs for over 35 years. They offer a highly competitive tech stack based around M365, Azure Cloud, Enterprise Mobility, Intune, Cyber Security including Cyber Essentials and have an in-house team developing bespoke MS based software applications. The position will be working with the Director of New Business & Business Development team to focus on the continued growth of the business by winning new Logo's in a hunting role. Responsibilities: Prospecting, identifying, developing, and closing new customers to achieve new business sales targets. Work with the Director of New Business & Business Development team (Marketing & BDM) to plan and secure the required number of qualified opportunities each month. Carry out research, preparation, and planning prior to new business appointments to maximise their success. Carry out consultative new business appointments, identifying the most appropriate IT support solution for the prospect and building a compelling proposition for them. Prepare support proposals after understanding prospects specific requirements. Carry out the necessary follow up, both face to face and remotely to secure the contracted client "Win". Work with the Sales Director & Service Delivery team to handover the client and their specific requirements and priorities. Work with the Sales Director to plan and deliver the budgeted new business wins. Working with the marketing function to support and help implement campaigns. Working with the Sales Director to deliver the Business Development business plan. Required Skills and Experience: Current IT Sales Experience from an MSP or B2B IT Sales Background (2 Years Minimum in a BDM) Must have a New Business Hunter mentality while being able to attend to existing accounts to maximise opportunities. Must have experience selling Managed Services, Cloud Hosting, Helpdesk Support Contracts, Remote Monitoring, Back Up, Anti-Virus. Ideal candidate will have experience/knowledge if modern services & network infrastructures. Ability to communicate effectively at all levels. Ability to work independently and in a team with minimum supervision. Ability to organise and coordinate complex activities within interrelated schedules and time lines, to demonstrate sound judgement and task orientation. Ability to take responsibility for managing a territory to achieve target and key performance indicators. Excellent written and oral communication skills. Business Development Manager / IT Managed Services Southwest. Hybrid working - Up to 45-55k Basic DOE + Double OTE + Car Allowance + Benefits
We are working with the UK head office (Hemel Hempstead) of an extremely exciting, modern, and trendy company who are well known for working with high-end consumer goods that are widely used and recognised across the globe. A well-known name in their industry for years and still going strong with a modern and timeless product, a brand seen across the UK and worldwide. The company are in a very healthy position, and they are looking for someone that has previous experience in or looking to step into a Marketing Manager position. Someone that will be responsible for the development and delivery of their brand marketing strategy, collaboratively working with Creative, eCommerce, Retail and Product to deliver top content which elevates the brands and excites and engages their customers. You will collaborate with the senior team to define the company's marketing strategy across all channels and have the ability to create campaigns and tell a brand story through engaging content across their marketing channels. This would suit someone with an analytical mind, someone that can report on activity and deliver insight to the business. Someone with bundles of enthusiasm and energy, with the desire to develop and manage their own creative team in an exciting business. A small team is already in place that you would manage, although they are a highly competent, settled and well-functioning team. Within this role there is the flexibility to discuss and create a working routine that suits you, ideally, we are looking for someone that wants to a pattern of 32 part time hours or 40 full time working hours a week. You will need to be mainly office based for the first few months to settle in, but there is definitely flexibility for hybrid working down the line. A salary in line with experience and the number of hours worked will be in the range of 40,000 to 50,000 full time equivalent plus company benefits. Overview of duties: Management: Work with the key stakeholders to help to create, refine and evolve the medium-term marketing strategy of the business, and to translate the company story into a marketing plan relevant to each season. Act as brand guardian to ensure the business is portrayed correctly and consistently to guidelines. Use data and analytics to review and report on all marketing activity to assess performance and discover opportunities. Manage and develop the marketing/creative team. Brand Partnerships: Work closely with the buying team and partner brands to develop and maintain strong marketing relationships. Source and negotiate marketing contributions from key partner brands; create marketing campaigns through collaboration with key partner brands. Develop a media marketing sales plan to support partner brands' marketing messages. Provide detailed analysis of the marketing activity with partner brands. sharing key findings including but not limited to reach, sales, and awareness. Content Creation: In line with the marketing strategy and calendar, create informative, engaging, and innovative content to be delivered across all channels and set KPIs accordingly. Develop and manage the influencer programme to create brand appropriate and engaging content. Develop best practice guidelines for consistency in visuals and content across all channels. Work with the creative team to ensure appropriate content is captured and delivered. Who you are: An experienced Marketing Manager, or a high-flyer at the point of wanting to step up into this level of role. Graduate calibre with relevant experience in marketing/content marketing/planning. Excellent knowledge and proven experience working with current marketing channels including social media influencers, website, and email. If you have experience working within retail/eCommerce marketing, this would be hugely advantageous. Tech savvy. We are actively recruiting for this role and looking to book interviews asap, so apply now! But please don't hesitate to call myself on (phone number removed) and speak with Bobby. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 01, 2024
Full time
We are working with the UK head office (Hemel Hempstead) of an extremely exciting, modern, and trendy company who are well known for working with high-end consumer goods that are widely used and recognised across the globe. A well-known name in their industry for years and still going strong with a modern and timeless product, a brand seen across the UK and worldwide. The company are in a very healthy position, and they are looking for someone that has previous experience in or looking to step into a Marketing Manager position. Someone that will be responsible for the development and delivery of their brand marketing strategy, collaboratively working with Creative, eCommerce, Retail and Product to deliver top content which elevates the brands and excites and engages their customers. You will collaborate with the senior team to define the company's marketing strategy across all channels and have the ability to create campaigns and tell a brand story through engaging content across their marketing channels. This would suit someone with an analytical mind, someone that can report on activity and deliver insight to the business. Someone with bundles of enthusiasm and energy, with the desire to develop and manage their own creative team in an exciting business. A small team is already in place that you would manage, although they are a highly competent, settled and well-functioning team. Within this role there is the flexibility to discuss and create a working routine that suits you, ideally, we are looking for someone that wants to a pattern of 32 part time hours or 40 full time working hours a week. You will need to be mainly office based for the first few months to settle in, but there is definitely flexibility for hybrid working down the line. A salary in line with experience and the number of hours worked will be in the range of 40,000 to 50,000 full time equivalent plus company benefits. Overview of duties: Management: Work with the key stakeholders to help to create, refine and evolve the medium-term marketing strategy of the business, and to translate the company story into a marketing plan relevant to each season. Act as brand guardian to ensure the business is portrayed correctly and consistently to guidelines. Use data and analytics to review and report on all marketing activity to assess performance and discover opportunities. Manage and develop the marketing/creative team. Brand Partnerships: Work closely with the buying team and partner brands to develop and maintain strong marketing relationships. Source and negotiate marketing contributions from key partner brands; create marketing campaigns through collaboration with key partner brands. Develop a media marketing sales plan to support partner brands' marketing messages. Provide detailed analysis of the marketing activity with partner brands. sharing key findings including but not limited to reach, sales, and awareness. Content Creation: In line with the marketing strategy and calendar, create informative, engaging, and innovative content to be delivered across all channels and set KPIs accordingly. Develop and manage the influencer programme to create brand appropriate and engaging content. Develop best practice guidelines for consistency in visuals and content across all channels. Work with the creative team to ensure appropriate content is captured and delivered. Who you are: An experienced Marketing Manager, or a high-flyer at the point of wanting to step up into this level of role. Graduate calibre with relevant experience in marketing/content marketing/planning. Excellent knowledge and proven experience working with current marketing channels including social media influencers, website, and email. If you have experience working within retail/eCommerce marketing, this would be hugely advantageous. Tech savvy. We are actively recruiting for this role and looking to book interviews asap, so apply now! But please don't hesitate to call myself on (phone number removed) and speak with Bobby. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
HELP DESK MANAGER As Helpdesk Manager, you will be the driving force behind the team, ensuring the achievement of KPIs and meeting the needs of both our internal and external customers. Your role will involve the adaptation and development of procedures to always ensure the highest quality of service. Efficiency and effectiveness is key, and you will be the champion of these within the helpdesk service. Inheriting a Safety First value, you ll ensure Health and Safety policies and procedures are adopted, leading by example within your areas of responsibility. You ll operate under the ethos of one team , sharing knowledge and utilising productive communication methods to achieve our business and team objectives in operational excellence. And that s not all! You will also be responsible for continual service improvement and your leadership will guide the team towards success, creating an exceptional customer experience. BENEFITS Contributory Company Pension Plan matched up to 6%, plus individual life assurance. A shopping discounts scheme Employee assistance and health and wellbeing check ins Reward and recognition to celebrate outstanding achievements. Free on-site parking 25 days annual leave plus bank holidays, as well as the option to buy and sell holiday On call Allowance ESSENTIAL AND DESIRABLE ATTRIBUTES It is necessary for this role to hold A Levels, GCSE English Language and Maths Additionally, a strong background in fast-paced facilities management is required, with the ability to handle multiple workstreams simultaneously. It is important to have a comprehensive understanding of FM environments and experience in managing a Helpdesk in a multi-service setting. Familiarity with Facilities Helpdesk software is essential. The ideal candidate will have a proven track record in creating operating procedures, call scripts, and other relevant guidance documentation for Helpdesk staff. They should also be able to provide statistical analysis to improve the Helpdesk service. We are seeking someone who has set and achieved performance targets for Helpdesk staff and can effectively manage the needs of various stakeholders. It is crucial to be comfortable working in a fast pace service environment. and enjoy the use of new technology to drive continual improvement.
May 01, 2024
Full time
HELP DESK MANAGER As Helpdesk Manager, you will be the driving force behind the team, ensuring the achievement of KPIs and meeting the needs of both our internal and external customers. Your role will involve the adaptation and development of procedures to always ensure the highest quality of service. Efficiency and effectiveness is key, and you will be the champion of these within the helpdesk service. Inheriting a Safety First value, you ll ensure Health and Safety policies and procedures are adopted, leading by example within your areas of responsibility. You ll operate under the ethos of one team , sharing knowledge and utilising productive communication methods to achieve our business and team objectives in operational excellence. And that s not all! You will also be responsible for continual service improvement and your leadership will guide the team towards success, creating an exceptional customer experience. BENEFITS Contributory Company Pension Plan matched up to 6%, plus individual life assurance. A shopping discounts scheme Employee assistance and health and wellbeing check ins Reward and recognition to celebrate outstanding achievements. Free on-site parking 25 days annual leave plus bank holidays, as well as the option to buy and sell holiday On call Allowance ESSENTIAL AND DESIRABLE ATTRIBUTES It is necessary for this role to hold A Levels, GCSE English Language and Maths Additionally, a strong background in fast-paced facilities management is required, with the ability to handle multiple workstreams simultaneously. It is important to have a comprehensive understanding of FM environments and experience in managing a Helpdesk in a multi-service setting. Familiarity with Facilities Helpdesk software is essential. The ideal candidate will have a proven track record in creating operating procedures, call scripts, and other relevant guidance documentation for Helpdesk staff. They should also be able to provide statistical analysis to improve the Helpdesk service. We are seeking someone who has set and achieved performance targets for Helpdesk staff and can effectively manage the needs of various stakeholders. It is crucial to be comfortable working in a fast pace service environment. and enjoy the use of new technology to drive continual improvement.
Our client, a rapidly growing facilities management company, is recruiting a Facilities Manager, for a creative and unique retail destination in central Cardiff. The location includes independent shops, bars, restaurants and other businesses - from bistros, wine bars and delis to fashion designers, hair stylists, and artists. We are looking for an Assistant FM, looking to step up or a more experienced candidate. Ideally candidates will have retail FM experience and an IOSH Managing Safely qualification. Please apply with CV and cover letter including details of salary expectation and notice period. Full job details as follows; Salary range: £29,500 to £32,500 (some flexibility may be possible) Contract: Full time - permanent Holidays: 23 days Expenses: Claimed through the expense process. Hours of Work: 40 hours per week (may be on a rota system to cover the core opening hours of the business or as required by the business - This may include weekend attendance - TBC) Notice period: Two months. Probationary Period: 6 months Life Assurance: 1 x salary Medical Cover: On completion of probationary period Car Allowance: There is no car allowance, as the position is site based. Anticipated start date: 1st June 2024 Role & responsibilities Management and on-going monitoring of all Hard services delivered on site to ensure effective delivery. Establishing planned preventative maintenance programmes where none exist. To assist in on-going monitoring of soft services delivered on site to ensure effective delivery. Undertake regular contract meetings with suppliers including a formal assessment of performance, competence, and compliance through a performance management system (KPI's) To assist with the procurement and placement of goods and services in line with the departmental/ site procedures using purchase order and contract templates as appropriate. To assist in Invoice validation for services provided and works completed as well as monitoring on-going expenditure and ensuring the Management Team are made aware of any significant variances. To manage and identify and collate requests for minor works on site and subsequently manage the implementation and completion of works to the highest standards and best value. Complete daily safety tours and periodic property inspections and report using the agreed format/ templates, covering all FM areas according to a given schedule of visit frequencies. Ensure that all Health, Safety and Environmental management systems are in place and maintained and that issues identified or reported are managed in line with departmental procedures. Assist the Senior Management Team in the production and on-going management of Service Charge budgets. To ensure any service/ maintenance issues receive prompt attention and are resolved within acceptable time parameters and all interested parties are kept fully advised. To ensure that all property information is maintained, and information held is accurate and up to date and made available to the FM Co-ordinators and helpdesk (where used). Such information to be reviewed quarterly as a minimum. Any changes to emergency responders are to be advised immediately. To ensure any works carried out at the property, whether by Occupier or Landlord, are undertaken with the correct health and safety arrangements in place, permits to work etc. Liaison with Occupiers, on-site staff, and service providers as necessary for effective running of the building To be the first point of contact for all Occupiers and relevant subordinate staff, and to resolve disputes and issues in a calm and professional manner.
May 01, 2024
Full time
Our client, a rapidly growing facilities management company, is recruiting a Facilities Manager, for a creative and unique retail destination in central Cardiff. The location includes independent shops, bars, restaurants and other businesses - from bistros, wine bars and delis to fashion designers, hair stylists, and artists. We are looking for an Assistant FM, looking to step up or a more experienced candidate. Ideally candidates will have retail FM experience and an IOSH Managing Safely qualification. Please apply with CV and cover letter including details of salary expectation and notice period. Full job details as follows; Salary range: £29,500 to £32,500 (some flexibility may be possible) Contract: Full time - permanent Holidays: 23 days Expenses: Claimed through the expense process. Hours of Work: 40 hours per week (may be on a rota system to cover the core opening hours of the business or as required by the business - This may include weekend attendance - TBC) Notice period: Two months. Probationary Period: 6 months Life Assurance: 1 x salary Medical Cover: On completion of probationary period Car Allowance: There is no car allowance, as the position is site based. Anticipated start date: 1st June 2024 Role & responsibilities Management and on-going monitoring of all Hard services delivered on site to ensure effective delivery. Establishing planned preventative maintenance programmes where none exist. To assist in on-going monitoring of soft services delivered on site to ensure effective delivery. Undertake regular contract meetings with suppliers including a formal assessment of performance, competence, and compliance through a performance management system (KPI's) To assist with the procurement and placement of goods and services in line with the departmental/ site procedures using purchase order and contract templates as appropriate. To assist in Invoice validation for services provided and works completed as well as monitoring on-going expenditure and ensuring the Management Team are made aware of any significant variances. To manage and identify and collate requests for minor works on site and subsequently manage the implementation and completion of works to the highest standards and best value. Complete daily safety tours and periodic property inspections and report using the agreed format/ templates, covering all FM areas according to a given schedule of visit frequencies. Ensure that all Health, Safety and Environmental management systems are in place and maintained and that issues identified or reported are managed in line with departmental procedures. Assist the Senior Management Team in the production and on-going management of Service Charge budgets. To ensure any service/ maintenance issues receive prompt attention and are resolved within acceptable time parameters and all interested parties are kept fully advised. To ensure that all property information is maintained, and information held is accurate and up to date and made available to the FM Co-ordinators and helpdesk (where used). Such information to be reviewed quarterly as a minimum. Any changes to emergency responders are to be advised immediately. To ensure any works carried out at the property, whether by Occupier or Landlord, are undertaken with the correct health and safety arrangements in place, permits to work etc. Liaison with Occupiers, on-site staff, and service providers as necessary for effective running of the building To be the first point of contact for all Occupiers and relevant subordinate staff, and to resolve disputes and issues in a calm and professional manner.
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description The Team Leader is responsible for the clinical activities of the screening programme, ensuring robust rota management, screening and grading capacity planning, first line management of service staff and oversight of service performance and processes, this will include but not be limited to: Monitoring staff performance, training and competency, as well as the service's equipment and facilities. Day-to-day operational management and clinic appointment booking. This involves working with and across a wide range of stakeholders, particularly liaising with GP and Medical Centre managers. Ensuring the programme is delivered in line with national standards, providing an excellent screening service with the ultimate aim of reducing new blindness due to diabetic retinopathy. Job Dimensions Support Programme Manager in achieving objectives and capacity planning. The post holder will undertake RDS, DS and SLB clinics as required and be trained up to the required levels. Undertake clinics as required and manage teams in Dorset region. Ensure proper disposal of sensitive data and compliance with regulations. Maintain policy documents and ensure legislative compliance. Uphold safe working practices in line with organisational protocols. The main accountabilities Responsible for day to day service management and support, troubleshooting situations in clinic, providing advice and guidance and resolving operational issues. Responsible for capacity planning, venue booking and rota management to ensure screening episodes and grading results are within NSC timescales. Responsible for daily oversight of appointment waiting lists to ensure breached and overdue numbers are kept to a minimum, working with Central Admin to fill under-booked clinics, prioritise booking (e.g. new patients) and ensure fully utilised clinic capacity. Responsible for recruitment selection, induction, appraisal, review and continued professional development of screening and grading staff. Supporting the Programme Manager with health and safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation. Responsible for service quality and standards, assessing and monitoring performance and identifying training needs or devising Standard Operating Procedures to align processes, ensuring effective communication on a regular basis. Facilitate staff training and educational programmes to enhance their performance. Provide oversight of patient care pathways including working with the Central Admin, Failsafe and IT Helpdesk teams to manage pathway issues. Accountable for staff management and the daily overview of the screening teams work, monitoring attendance in accordance with NECSWS policy on absence including sickness, annual leave and special leave. Maintain an accurate service user database (NEC OptoMize), monitoring and adjusting configuration, user profiles, locations, grading matrix, etc., as required. Monitor and manage the service's equipment and facilities, including offices, van and camera maintenance. Assist with service user enquiries as and when required, ensuring enquiries are actioned and maintained appropriately and that confidentiality is kept at all times and in accordance with appropriate legislation. . Flexible approach to the changing needs of the local service and the organisation as a whole. Support colleagues with absence cover of screening clinics and/or grading depending on experience. Qualifications Health Screening Diploma (or City & Guilds) qualification. Management or Leadership experience including performance management of teams and individuals alongside an experience of working within diabetic eye screening, healthcare or other people/patient focused services Be willing and able to run all aspects of RDS, DS and SLB clinics and to be able to grade at all levels, with proven high sensitivity and sensitivity. Be able to use good effective communication skills both written and oral within a multidisciplinary team at all levels and with diabetic patients in a calm, sensitive, and reassuring way. As well as the ability to work successfully across professional organisations and with a multitude of stakeholders IT literate with a knowledge of information governance A full UK driving license and preferably your own transport Minimum of 5 GCSEs including grades A-C in English, Maths and a Science subject or equivalent. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who we are? We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
May 01, 2024
Full time
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description The Team Leader is responsible for the clinical activities of the screening programme, ensuring robust rota management, screening and grading capacity planning, first line management of service staff and oversight of service performance and processes, this will include but not be limited to: Monitoring staff performance, training and competency, as well as the service's equipment and facilities. Day-to-day operational management and clinic appointment booking. This involves working with and across a wide range of stakeholders, particularly liaising with GP and Medical Centre managers. Ensuring the programme is delivered in line with national standards, providing an excellent screening service with the ultimate aim of reducing new blindness due to diabetic retinopathy. Job Dimensions Support Programme Manager in achieving objectives and capacity planning. The post holder will undertake RDS, DS and SLB clinics as required and be trained up to the required levels. Undertake clinics as required and manage teams in Dorset region. Ensure proper disposal of sensitive data and compliance with regulations. Maintain policy documents and ensure legislative compliance. Uphold safe working practices in line with organisational protocols. The main accountabilities Responsible for day to day service management and support, troubleshooting situations in clinic, providing advice and guidance and resolving operational issues. Responsible for capacity planning, venue booking and rota management to ensure screening episodes and grading results are within NSC timescales. Responsible for daily oversight of appointment waiting lists to ensure breached and overdue numbers are kept to a minimum, working with Central Admin to fill under-booked clinics, prioritise booking (e.g. new patients) and ensure fully utilised clinic capacity. Responsible for recruitment selection, induction, appraisal, review and continued professional development of screening and grading staff. Supporting the Programme Manager with health and safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation. Responsible for service quality and standards, assessing and monitoring performance and identifying training needs or devising Standard Operating Procedures to align processes, ensuring effective communication on a regular basis. Facilitate staff training and educational programmes to enhance their performance. Provide oversight of patient care pathways including working with the Central Admin, Failsafe and IT Helpdesk teams to manage pathway issues. Accountable for staff management and the daily overview of the screening teams work, monitoring attendance in accordance with NECSWS policy on absence including sickness, annual leave and special leave. Maintain an accurate service user database (NEC OptoMize), monitoring and adjusting configuration, user profiles, locations, grading matrix, etc., as required. Monitor and manage the service's equipment and facilities, including offices, van and camera maintenance. Assist with service user enquiries as and when required, ensuring enquiries are actioned and maintained appropriately and that confidentiality is kept at all times and in accordance with appropriate legislation. . Flexible approach to the changing needs of the local service and the organisation as a whole. Support colleagues with absence cover of screening clinics and/or grading depending on experience. Qualifications Health Screening Diploma (or City & Guilds) qualification. Management or Leadership experience including performance management of teams and individuals alongside an experience of working within diabetic eye screening, healthcare or other people/patient focused services Be willing and able to run all aspects of RDS, DS and SLB clinics and to be able to grade at all levels, with proven high sensitivity and sensitivity. Be able to use good effective communication skills both written and oral within a multidisciplinary team at all levels and with diabetic patients in a calm, sensitive, and reassuring way. As well as the ability to work successfully across professional organisations and with a multitude of stakeholders IT literate with a knowledge of information governance A full UK driving license and preferably your own transport Minimum of 5 GCSEs including grades A-C in English, Maths and a Science subject or equivalent. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who we are? We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
Do you have a passion for delivering quality customer service? Are you a natural leader that has a talent for inspiring teams? As the Call Centre Manager, you will be the driving force behind the team, ensuring the achievement of KPIs and meeting the needs of both our internal and external customers. Your role will involve the adaptation and development of procedures to always ensure the highest quality of service. Efficiency and effectiveness is key, and you will be the champion of these within the helpdesk service. Inheriting ADSL's 'Safety First' value, you'll ensure Health and Safety policies and procedures are adopted, leading by example within your areas of responsibility. You'll operate under the ethos of "one team", sharing knowledge and utilising productive communication methods to achieve our business and team objectives in operational excellence. And that's not all! You will also be responsible for continual service improvement and your leadership will guide the team towards success, creating an exceptional customer experience. But first, meet the team With a 35-year contract, making soldiers' lives better is at the heart of everything we do at Aspire Defence Services. Seriously, picture a heart (the real one) and imagine how hard it works to keep the body running, making sure every part gets exactly what it needs to thrive. That's our mission; to deliver a modern, fully serviced, flexible working environment for soldiers. And just as the heart needs certain parts to keep the body alive, we need the dedication and commitment of our people to support our customers. We deliver a broad range of services for one-third of the British Army living and working on our patch, and we're proud of the work we do. We're all about nurturing great teams, and our award-winning safety and wellbeing initiatives are built on keeping an eye out for one another and having a good work-life balance. In addition to being part of our team, you'll also get Contributory Company Pension Plan matched up to 6%, plus individual life assurance. A shopping discounts scheme Employee assistance and health and wellbeing check ins Reward and recognition to celebrate outstanding achievements. Free on-site parking 25 days annual leave plus bank holidays, as well as the option to buy and sell holiday On call Allowance Ready to join the team? It is necessary for this role to hold A Levels, GCSE English Language and Maths Additionally, a strong background in fast-paced facilities management is required, with the ability to handle multiple workstreams simultaneously. It is important to have a comprehensive understanding of FM environments and experience in managing a Helpdesk in a multi-service setting. Familiarity with Facilities Helpdesk software is essential. The ideal candidate will have a proven track record in creating operating procedures, call scripts, and other relevant guidance documentation for Helpdesk staff. They should also be able to provide statistical analysis to improve the Helpdesk service. We are seeking someone who has set and achieved performance targets for Helpdesk staff and can effectively manage the needs of various stakeholders. It is crucial to be comfortable working in a fast pace service environment. and enjoy the use of new technology to drive continual improvement. Salary: Up to £42,200 dependent on skills and experienceLocation: Tidworth and Bulford Please note: Our garrisons are tobacco free working environments. As part of this role, you will be required to obtain security clearance prior to starting with us. ADSL has a legal responsibility to ensure that all its employees have the right to live and work in the UK. If you are invited to an interview, you will be asked to bring with you original copies of documentation that provides evidence of your right to live and work in the UK. Applicants needing skilled worker sponsorship may not be suitable for this post due to the immediacy of the appointment. If you are made an offer of employment, this will be subject to ADSL verifying that you are eligible to work in the UK before you start work. We are an equal opportunities employer and do not discriminate against protected characteristics. We guarantee that candidates will be given the same consideration and will pass through our established procedures. Please note, this vacancy may close early if we receive a high volume of applications.
May 01, 2024
Full time
Do you have a passion for delivering quality customer service? Are you a natural leader that has a talent for inspiring teams? As the Call Centre Manager, you will be the driving force behind the team, ensuring the achievement of KPIs and meeting the needs of both our internal and external customers. Your role will involve the adaptation and development of procedures to always ensure the highest quality of service. Efficiency and effectiveness is key, and you will be the champion of these within the helpdesk service. Inheriting ADSL's 'Safety First' value, you'll ensure Health and Safety policies and procedures are adopted, leading by example within your areas of responsibility. You'll operate under the ethos of "one team", sharing knowledge and utilising productive communication methods to achieve our business and team objectives in operational excellence. And that's not all! You will also be responsible for continual service improvement and your leadership will guide the team towards success, creating an exceptional customer experience. But first, meet the team With a 35-year contract, making soldiers' lives better is at the heart of everything we do at Aspire Defence Services. Seriously, picture a heart (the real one) and imagine how hard it works to keep the body running, making sure every part gets exactly what it needs to thrive. That's our mission; to deliver a modern, fully serviced, flexible working environment for soldiers. And just as the heart needs certain parts to keep the body alive, we need the dedication and commitment of our people to support our customers. We deliver a broad range of services for one-third of the British Army living and working on our patch, and we're proud of the work we do. We're all about nurturing great teams, and our award-winning safety and wellbeing initiatives are built on keeping an eye out for one another and having a good work-life balance. In addition to being part of our team, you'll also get Contributory Company Pension Plan matched up to 6%, plus individual life assurance. A shopping discounts scheme Employee assistance and health and wellbeing check ins Reward and recognition to celebrate outstanding achievements. Free on-site parking 25 days annual leave plus bank holidays, as well as the option to buy and sell holiday On call Allowance Ready to join the team? It is necessary for this role to hold A Levels, GCSE English Language and Maths Additionally, a strong background in fast-paced facilities management is required, with the ability to handle multiple workstreams simultaneously. It is important to have a comprehensive understanding of FM environments and experience in managing a Helpdesk in a multi-service setting. Familiarity with Facilities Helpdesk software is essential. The ideal candidate will have a proven track record in creating operating procedures, call scripts, and other relevant guidance documentation for Helpdesk staff. They should also be able to provide statistical analysis to improve the Helpdesk service. We are seeking someone who has set and achieved performance targets for Helpdesk staff and can effectively manage the needs of various stakeholders. It is crucial to be comfortable working in a fast pace service environment. and enjoy the use of new technology to drive continual improvement. Salary: Up to £42,200 dependent on skills and experienceLocation: Tidworth and Bulford Please note: Our garrisons are tobacco free working environments. As part of this role, you will be required to obtain security clearance prior to starting with us. ADSL has a legal responsibility to ensure that all its employees have the right to live and work in the UK. If you are invited to an interview, you will be asked to bring with you original copies of documentation that provides evidence of your right to live and work in the UK. Applicants needing skilled worker sponsorship may not be suitable for this post due to the immediacy of the appointment. If you are made an offer of employment, this will be subject to ADSL verifying that you are eligible to work in the UK before you start work. We are an equal opportunities employer and do not discriminate against protected characteristics. We guarantee that candidates will be given the same consideration and will pass through our established procedures. Please note, this vacancy may close early if we receive a high volume of applications.
Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the role Hargreaves Lansdown is looking for an Operations Trainer to deliver in-house training courses and learning initiatives to colleagues and managers across Operations. You will be responsible for delivering face to face and virtual learning including classroom training, facilitation of team-led initiatives, train the trainer activities and integrating support materials such as LinkedIn Learning. The role will involve facilitating an interactive training experience for new and existing colleagues, supporting with coaching and ongoing development. What you'll be doing Provide high-quality engaging, inclusive, and informative training, which is regulation compliant. Work closely with subject matter experts to build, review and evolve training material for all colleagues across Operations. To effectively facilitate and deliver all new colleague training covering our Products, Services and how we support our clients. Capture and review feedback and data to drive the continuous improvement of our training offering. Maintain training and competence records relating to training performance, training completion, evaluation reports and knowledge testing in line with FCA requirements. Manage stakeholder relationships and collaborate cross-business with areas including Helpdesk, L&D and Compliance. Take part in specific projects aligned to operational requirements. Develop self and always maintain knowledge in relevant field(s). About you To be a confident, passionate, and engaging presenter and trainer. Knowledge of learning styles and the ability to identify and match them to appropriate delivery techniques. Experience working in customer service, preferably within a regulated environment. Previous training and workshop facilitation experience (desirable) Interview process This will be a two stage interview process which will consist of competency and behavioural based questions and a task. Working Schedule We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus & annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure time Option to purchase an additional 5 days holiday (during annual enrolment window, if eligible depending on start date) Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Sharesave scheme - have a real stake in HL's future Income Protection & Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and out patientcare and an Employee Assistance Programme Gympass - gym memberships and wellbeing apps available Variety of travel to work schemes with free bike storage and shower facilities Inhouse barista & deli serving subsidised coffee and sandwiches Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year) LifeWorks Discounts on services, restaurants and retailers dependant on role level Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
May 01, 2024
Full time
Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the role Hargreaves Lansdown is looking for an Operations Trainer to deliver in-house training courses and learning initiatives to colleagues and managers across Operations. You will be responsible for delivering face to face and virtual learning including classroom training, facilitation of team-led initiatives, train the trainer activities and integrating support materials such as LinkedIn Learning. The role will involve facilitating an interactive training experience for new and existing colleagues, supporting with coaching and ongoing development. What you'll be doing Provide high-quality engaging, inclusive, and informative training, which is regulation compliant. Work closely with subject matter experts to build, review and evolve training material for all colleagues across Operations. To effectively facilitate and deliver all new colleague training covering our Products, Services and how we support our clients. Capture and review feedback and data to drive the continuous improvement of our training offering. Maintain training and competence records relating to training performance, training completion, evaluation reports and knowledge testing in line with FCA requirements. Manage stakeholder relationships and collaborate cross-business with areas including Helpdesk, L&D and Compliance. Take part in specific projects aligned to operational requirements. Develop self and always maintain knowledge in relevant field(s). About you To be a confident, passionate, and engaging presenter and trainer. Knowledge of learning styles and the ability to identify and match them to appropriate delivery techniques. Experience working in customer service, preferably within a regulated environment. Previous training and workshop facilitation experience (desirable) Interview process This will be a two stage interview process which will consist of competency and behavioural based questions and a task. Working Schedule We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus & annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure time Option to purchase an additional 5 days holiday (during annual enrolment window, if eligible depending on start date) Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Sharesave scheme - have a real stake in HL's future Income Protection & Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and out patientcare and an Employee Assistance Programme Gympass - gym memberships and wellbeing apps available Variety of travel to work schemes with free bike storage and shower facilities Inhouse barista & deli serving subsidised coffee and sandwiches Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year) LifeWorks Discounts on services, restaurants and retailers dependant on role level Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
What if you could work with remarkable people on extraordinary things? What if the result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK's ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. The AWE Security team has a vital role in support of the most important mission - to protect AWE's information and assets providing greater education and awareness, application of procedures and assurance. This is a role where you can directly contribute to building the future of national security, support the programme to maintain the highest levels of security. The Enterprise Applications team at AWE are looking to hire a Senior Applications Consultant who will be responsible for the delivery and support of the existing Workday Payroll solution. Location - Reading area Salary - £45,100 - £65,000 per annum AWE (one of the best 25 big companies to work for in the UK) offers an attractive array of benefits which include: Market leading contributory pension scheme Generous holiday entitlement (270 hours a year including bank holidays, plus every other Friday off) Flexible working hours Salary sacrifice scheme Consideration for either full time or part time hours. Just let us know on your application if you wish to work part time Relocation package available (terms and conditions apply) Key Accountabilities: Understand from the business (working with Directors, Programme Managers, Resource Managers and Process Owners etc.) what information they require to deliver their requirements. Using expertise in the Application Platform and in how it supports business process, proposes technical solutions (seeking to exploit existing tools and technologies). To provide business analysis services (requirements gathering, process design and improvement) and business change services in support of CIO projects, tasks and services. Produces effective work plans and documentation to support the team through development and upgrades. Maintain a full understanding of the functional configuration of the application to be able to provide business support and troubleshooting of errors. Acts as the leading functional expert for business capability within their specific functional area. Providing practical assistance and expert advice in all aspects of Application Functionality. Maintain an understanding of the data flows within and between applications to provide support to end to end business processes. Assessing safety and security implications of the information delivered through the application across the business and ensuring appropriate action is taken. Proactive identification of opportunities for developing application capability across the business. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Work with the business sponsors and key users to understand and develop business processes and produce plans for implementation of changes to Workday. Provide problem diagnosis for the Workday Payroll module. Work effectively with Workday and support partners to resolve issues. Participate in scoping and testing activities for changes and upgrades, particularly the bi-annual feature releases. Liaise with Helpdesk, suppliers and other consultants. Support the business in the design of new processes and changes to existing processes. Maintain configuration baseline documentation. Support end user activities at key times e.g. Year end. To ensure that adequate assurance procedures are applied to the work undertaken so that the high standards of safety appropriate to a nuclear licensed site are achieved during the project period and that the required standards of reliability and safety performance of the constituent systems are achieved in the deliverables. Take an active role in the implementation of Company/Local Procedures and Systems of Work to safeguard People, Quality, Security and the Environment including compliance with the requirements of current legislation. Ensuring the understanding and application of responsibilities with regard to the Company's Environment, Health, Safety, Security and Quality Standards. The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs. The ideal candidate will have: Good business knowledge of the Workday Payroll & HCM functional area and role. Proven experience configuring within Workday Payroll. Strong understanding of the Payroll business environment and constraints to add value through the definition and delivery of information available from the Workday Payroll module. Good understanding of Data Protection Act requirements. Able to build knowledge and train internal team on Workday Payroll capabilities. All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role.
May 01, 2024
Full time
What if you could work with remarkable people on extraordinary things? What if the result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK's ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. The AWE Security team has a vital role in support of the most important mission - to protect AWE's information and assets providing greater education and awareness, application of procedures and assurance. This is a role where you can directly contribute to building the future of national security, support the programme to maintain the highest levels of security. The Enterprise Applications team at AWE are looking to hire a Senior Applications Consultant who will be responsible for the delivery and support of the existing Workday Payroll solution. Location - Reading area Salary - £45,100 - £65,000 per annum AWE (one of the best 25 big companies to work for in the UK) offers an attractive array of benefits which include: Market leading contributory pension scheme Generous holiday entitlement (270 hours a year including bank holidays, plus every other Friday off) Flexible working hours Salary sacrifice scheme Consideration for either full time or part time hours. Just let us know on your application if you wish to work part time Relocation package available (terms and conditions apply) Key Accountabilities: Understand from the business (working with Directors, Programme Managers, Resource Managers and Process Owners etc.) what information they require to deliver their requirements. Using expertise in the Application Platform and in how it supports business process, proposes technical solutions (seeking to exploit existing tools and technologies). To provide business analysis services (requirements gathering, process design and improvement) and business change services in support of CIO projects, tasks and services. Produces effective work plans and documentation to support the team through development and upgrades. Maintain a full understanding of the functional configuration of the application to be able to provide business support and troubleshooting of errors. Acts as the leading functional expert for business capability within their specific functional area. Providing practical assistance and expert advice in all aspects of Application Functionality. Maintain an understanding of the data flows within and between applications to provide support to end to end business processes. Assessing safety and security implications of the information delivered through the application across the business and ensuring appropriate action is taken. Proactive identification of opportunities for developing application capability across the business. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Work with the business sponsors and key users to understand and develop business processes and produce plans for implementation of changes to Workday. Provide problem diagnosis for the Workday Payroll module. Work effectively with Workday and support partners to resolve issues. Participate in scoping and testing activities for changes and upgrades, particularly the bi-annual feature releases. Liaise with Helpdesk, suppliers and other consultants. Support the business in the design of new processes and changes to existing processes. Maintain configuration baseline documentation. Support end user activities at key times e.g. Year end. To ensure that adequate assurance procedures are applied to the work undertaken so that the high standards of safety appropriate to a nuclear licensed site are achieved during the project period and that the required standards of reliability and safety performance of the constituent systems are achieved in the deliverables. Take an active role in the implementation of Company/Local Procedures and Systems of Work to safeguard People, Quality, Security and the Environment including compliance with the requirements of current legislation. Ensuring the understanding and application of responsibilities with regard to the Company's Environment, Health, Safety, Security and Quality Standards. The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs. The ideal candidate will have: Good business knowledge of the Workday Payroll & HCM functional area and role. Proven experience configuring within Workday Payroll. Strong understanding of the Payroll business environment and constraints to add value through the definition and delivery of information available from the Workday Payroll module. Good understanding of Data Protection Act requirements. Able to build knowledge and train internal team on Workday Payroll capabilities. All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role.
Holdcroft Motor Group
Stoke-on-trent, Staffordshire
Salary 30,000 - 40,000 GBP per year Requirements: HNC/HND Or BS/MS degree in Computer Science, Engineering or a related subject - MCSE Qualifications in Server, Windows & Office is required. Proven working experience in installing, configuring and troubleshooting: - Microsoft Windows Server 2016 & 2019 & Linux/Ubuntu based environments. - Active Directory & Group Policy - Google Workspace - Autoline/Kerridge DMS - Dell PowerEdge Server Systems - Dell PowerVault Storage Systems - Dell PC and Laptop hardware - Windows 10 - Microsoft Office 2010 to 2019 - Apple Mac OSX 10 & above - Apple mobility products both tablet & smartphone - Network equipment (Cisco switches, Ubiquiti switches & Access Points / Fortinet Firewalls) - Solid scripting skills (e.g., Powershell scripts) - Solid networking knowledge (OSI network layers, TCP/IP, DNS, DHCP, Firewalls, VLAN, switch management, WLAN, Routing (BGP & OSPF) Minimum 5 years working experience as a Systems Administrator in all the above Services & Applications with solid, proven experience in the administration and performance tuning of the same. - Experience with monitoring systems of all platforms - Ability to effectively prioritise and execute tasks in a high-pressure environment to agreed timescales. - Providing reports and information to the Group IT Manager. - You will need to be able to keep all of the systems running smoothly & manage backups, - Deploying critical updates when needed on the Windows Server & Windows 10 platforms. - Put a business case together to install any new functionality to replace or update the current in house systems. - Plan and manage work streams, allocating and managing work for team members & contractors alike. - Contribute to the design, development, testing, and implementation of software, systems, and enhancements to the core processing systems and platforms of the group. - Proven experience of managing an IT Helpdesk is essential. - Maintaining spend within agreed budgets. - Evidence of strong team leading and communication skills will be required. The candidate must have advanced Excel skills and good SQL experience. Responsibilities: Managing and monitoring all installed systems and infrastructure - Installing, configuring, testing and maintaining operating systems, application software and system management tools - Ensuring the highest levels of systems and infrastructure availability at all times - Maintain security, backup, and redundancy strategies - Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks - Participate in the design of information and operational support systems - Provide 2nd and 3rd level support - Liaise with vendors and other IT personnel for problem resolution Driving License essential. Role: We are looking for a Systems Engineer to help build, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. Ability to be a competent Systems Engineer on a hands-on basis dealing with Senior Management & Directors alike. Teamwork is essential, the capacity to work with people at all levels is crucial Technologies: - Linux - Active Directory - Windows More: The Holdcroft Motor Group are currently looking for a Systems Engineer on a permanent basis for our central offices based in Stoke on Trent. We are a fast-growing Automotive Retail company that is looking to enhance its IT team as it enters an exciting phase of growth.
Apr 29, 2024
Full time
Salary 30,000 - 40,000 GBP per year Requirements: HNC/HND Or BS/MS degree in Computer Science, Engineering or a related subject - MCSE Qualifications in Server, Windows & Office is required. Proven working experience in installing, configuring and troubleshooting: - Microsoft Windows Server 2016 & 2019 & Linux/Ubuntu based environments. - Active Directory & Group Policy - Google Workspace - Autoline/Kerridge DMS - Dell PowerEdge Server Systems - Dell PowerVault Storage Systems - Dell PC and Laptop hardware - Windows 10 - Microsoft Office 2010 to 2019 - Apple Mac OSX 10 & above - Apple mobility products both tablet & smartphone - Network equipment (Cisco switches, Ubiquiti switches & Access Points / Fortinet Firewalls) - Solid scripting skills (e.g., Powershell scripts) - Solid networking knowledge (OSI network layers, TCP/IP, DNS, DHCP, Firewalls, VLAN, switch management, WLAN, Routing (BGP & OSPF) Minimum 5 years working experience as a Systems Administrator in all the above Services & Applications with solid, proven experience in the administration and performance tuning of the same. - Experience with monitoring systems of all platforms - Ability to effectively prioritise and execute tasks in a high-pressure environment to agreed timescales. - Providing reports and information to the Group IT Manager. - You will need to be able to keep all of the systems running smoothly & manage backups, - Deploying critical updates when needed on the Windows Server & Windows 10 platforms. - Put a business case together to install any new functionality to replace or update the current in house systems. - Plan and manage work streams, allocating and managing work for team members & contractors alike. - Contribute to the design, development, testing, and implementation of software, systems, and enhancements to the core processing systems and platforms of the group. - Proven experience of managing an IT Helpdesk is essential. - Maintaining spend within agreed budgets. - Evidence of strong team leading and communication skills will be required. The candidate must have advanced Excel skills and good SQL experience. Responsibilities: Managing and monitoring all installed systems and infrastructure - Installing, configuring, testing and maintaining operating systems, application software and system management tools - Ensuring the highest levels of systems and infrastructure availability at all times - Maintain security, backup, and redundancy strategies - Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks - Participate in the design of information and operational support systems - Provide 2nd and 3rd level support - Liaise with vendors and other IT personnel for problem resolution Driving License essential. Role: We are looking for a Systems Engineer to help build, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. Ability to be a competent Systems Engineer on a hands-on basis dealing with Senior Management & Directors alike. Teamwork is essential, the capacity to work with people at all levels is crucial Technologies: - Linux - Active Directory - Windows More: The Holdcroft Motor Group are currently looking for a Systems Engineer on a permanent basis for our central offices based in Stoke on Trent. We are a fast-growing Automotive Retail company that is looking to enhance its IT team as it enters an exciting phase of growth.
Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Daily communication with lead and customer to ensure project runs smoothly Manage teams of technicians and labour supply e.g. agency to deliver services to clients Proficient at carrying out specialist cleaning tasks at an appropriate certified level Attend clients' sites to assess and estimate costs for delivering a project with timelines Work with commercial teams to ensure projects are aligned to the needs of the customer Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Provide daily updates of progress on projects to the operational management teams Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Support staff with any training and/or development needs in specialist cleaning jobs Coach, motivate and support staff at all times encouraging teamwork and collaboration Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Apr 29, 2024
Full time
Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Daily communication with lead and customer to ensure project runs smoothly Manage teams of technicians and labour supply e.g. agency to deliver services to clients Proficient at carrying out specialist cleaning tasks at an appropriate certified level Attend clients' sites to assess and estimate costs for delivering a project with timelines Work with commercial teams to ensure projects are aligned to the needs of the customer Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Provide daily updates of progress on projects to the operational management teams Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Support staff with any training and/or development needs in specialist cleaning jobs Coach, motivate and support staff at all times encouraging teamwork and collaboration Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
About The Role Role Overview: The role is responsible for managing the Field Service Engineers (FSE's) resource diary. Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm based in the office. Key Responsibilities: Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Ensure all procedures are followed, along with monitoring the engineer's response to service calls received during the course of their duties Ensure that any complaints received are dealt with in a professional manner and all actions taken reported to relevant Management Carry out any other duties as requested by Management Highlight any Training requirements for Engineers Booking of engineering resource / Logistics / Travel Raising of accurate escalations in a timely manner Relationship management with the FSE's. Weekly Touch-point meetings, reports and chairing of conference calls. Desirable Skills: Experience of incident based ticketing systems Working closely with the Customer Service Manager to develop process and best practice. Experience of CRM systems, (desirable to be Microsoft Dynamics) Experience of SAP (desirable) Experience of working in an AV / VC technology arena Previous Customer Service experience About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Apr 28, 2024
Full time
About The Role Role Overview: The role is responsible for managing the Field Service Engineers (FSE's) resource diary. Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm based in the office. Key Responsibilities: Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Ensure all procedures are followed, along with monitoring the engineer's response to service calls received during the course of their duties Ensure that any complaints received are dealt with in a professional manner and all actions taken reported to relevant Management Carry out any other duties as requested by Management Highlight any Training requirements for Engineers Booking of engineering resource / Logistics / Travel Raising of accurate escalations in a timely manner Relationship management with the FSE's. Weekly Touch-point meetings, reports and chairing of conference calls. Desirable Skills: Experience of incident based ticketing systems Working closely with the Customer Service Manager to develop process and best practice. Experience of CRM systems, (desirable to be Microsoft Dynamics) Experience of SAP (desirable) Experience of working in an AV / VC technology arena Previous Customer Service experience About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Role; Helpdesk and Performance Manager Salary: £50,000 - £55,000 Location: London, SW1Y Hours: Monday to Friday - 08:00 - 17:00 Duration Permanent Line management of all helpdesk employees Managing the end to end process of reactive call management. Including logging of the work, follow through with the operational teams, uploading of documentation, customer expectation management, communication with the customer through the journey, closing the job in the system. Managing excellence levels of customer service throughout the journey Managing the Planned Maintenance scheduling and distribution to site teams. Logging closure with correct documentation and compliance. Daily, Weekly and Monthly reporting of helpdesk stats Improvement plans against poor performing areas. Working directly with operational teams to drive continuous improvement Reviewing trends in data to understand quicker response times Building process, procedure and governance planning Ensuring adherence to account KPI's and SLA metric Data & Process Strategic analysis, forward looking guidance with a view to challenging the annual and long term plans that contribute to the commercial development of the business Build governance packs to manage the requirements of the account from a contractual perspective. Ranging from MBR's, QBR's, ABR's, KPI's and contractual commitments. Ensure all are laid out, tracked, management plans and updates to client and account lead are regular and proactive. Build the process and procedure to operate the account Manage the integration of global IT systems to run operations Regular analytical reporting on all aspects of the account, providing insightful management information reporting to account leadership to drive decision making Manage document control through sharepoint and online systems, provide regular audits of those documents to ensure regular updates are made Additional Internal monthly reports on QHSE, finance and strategy.Manage the communication for the account, from weekly updates through to regular flow through of communicationsEnsure all new hires are processed effectively. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 28, 2024
Full time
Role; Helpdesk and Performance Manager Salary: £50,000 - £55,000 Location: London, SW1Y Hours: Monday to Friday - 08:00 - 17:00 Duration Permanent Line management of all helpdesk employees Managing the end to end process of reactive call management. Including logging of the work, follow through with the operational teams, uploading of documentation, customer expectation management, communication with the customer through the journey, closing the job in the system. Managing excellence levels of customer service throughout the journey Managing the Planned Maintenance scheduling and distribution to site teams. Logging closure with correct documentation and compliance. Daily, Weekly and Monthly reporting of helpdesk stats Improvement plans against poor performing areas. Working directly with operational teams to drive continuous improvement Reviewing trends in data to understand quicker response times Building process, procedure and governance planning Ensuring adherence to account KPI's and SLA metric Data & Process Strategic analysis, forward looking guidance with a view to challenging the annual and long term plans that contribute to the commercial development of the business Build governance packs to manage the requirements of the account from a contractual perspective. Ranging from MBR's, QBR's, ABR's, KPI's and contractual commitments. Ensure all are laid out, tracked, management plans and updates to client and account lead are regular and proactive. Build the process and procedure to operate the account Manage the integration of global IT systems to run operations Regular analytical reporting on all aspects of the account, providing insightful management information reporting to account leadership to drive decision making Manage document control through sharepoint and online systems, provide regular audits of those documents to ensure regular updates are made Additional Internal monthly reports on QHSE, finance and strategy.Manage the communication for the account, from weekly updates through to regular flow through of communicationsEnsure all new hires are processed effectively. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description The Team Leader is responsible for the clinical activities of the screening programme, ensuring robust rota management, screening and grading capacity planning, first line management of service staff and oversight of service performance and processes, this will include but not be limited to: Monitoring staff performance, training and competency, as well as the service's equipment and facilities. Day-to-day operational management and clinic appointment booking. This involves working with and across a wide range of stakeholders, particularly liaising with GP and Medical Centre managers. Ensuring the programme is delivered in line with national standards, providing an excellent screening service with the ultimate aim of reducing new blindness due to diabetic retinopathy. Job Dimensions Support Programme Manager in achieving objectives and capacity planning. The post holder will undertake RDS, DS and SLB clinics as required and be trained up to the required levels. Undertake clinics as required and manage teams in Dorset region. Ensure proper disposal of sensitive data and compliance with regulations. Maintain policy documents and ensure legislative compliance. Uphold safe working practices in line with organisational protocols. The main accountabilities Responsible for day to day service management and support, troubleshooting situations in clinic, providing advice and guidance and resolving operational issues. Responsible for capacity planning, venue booking and rota management to ensure screening episodes and grading results are within NSC timescales. Responsible for daily oversight of appointment waiting lists to ensure breached and overdue numbers are kept to a minimum, working with Central Admin to fill under-booked clinics, prioritise booking (e.g. new patients) and ensure fully utilised clinic capacity. Responsible for recruitment selection, induction, appraisal, review and continued professional development of screening and grading staff. Supporting the Programme Manager with health and safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation. Responsible for service quality and standards, assessing and monitoring performance and identifying training needs or devising Standard Operating Procedures to align processes, ensuring effective communication on a regular basis. Facilitate staff training and educational programmes to enhance their performance. Provide oversight of patient care pathways including working with the Central Admin, Failsafe and IT Helpdesk teams to manage pathway issues. Accountable for staff management and the daily overview of the screening teams work, monitoring attendance in accordance with NECSWS policy on absence including sickness, annual leave and special leave. Maintain an accurate service user database (NEC OptoMize), monitoring and adjusting configuration, user profiles, locations, grading matrix, etc., as required. Monitor and manage the service's equipment and facilities, including offices, van and camera maintenance. Assist with service user enquiries as and when required, ensuring enquiries are actioned and maintained appropriately and that confidentiality is kept at all times and in accordance with appropriate legislation. . Flexible approach to the changing needs of the local service and the organisation as a whole. Support colleagues with absence cover of screening clinics and/or grading depending on experience. Qualifications Health Screening Diploma (or City & Guilds) qualification. Management or Leadership experience including performance management of teams and individuals alongside an experience of working within diabetic eye screening, healthcare or other people/patient focused services Be willing and able to run all aspects of RDS, DS and SLB clinics and to be able to grade at all levels, with proven high sensitivity and sensitivity. Be able to use good effective communication skills both written and oral within a multidisciplinary team at all levels and with diabetic patients in a calm, sensitive, and reassuring way. As well as the ability to work successfully across professional organisations and with a multitude of stakeholders IT literate with a knowledge of information governance A full UK driving license and preferably your own transport Minimum of 5 GCSEs including grades A-C in English, Maths and a Science subject or equivalent. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who we are? We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
Apr 27, 2024
Full time
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description The Team Leader is responsible for the clinical activities of the screening programme, ensuring robust rota management, screening and grading capacity planning, first line management of service staff and oversight of service performance and processes, this will include but not be limited to: Monitoring staff performance, training and competency, as well as the service's equipment and facilities. Day-to-day operational management and clinic appointment booking. This involves working with and across a wide range of stakeholders, particularly liaising with GP and Medical Centre managers. Ensuring the programme is delivered in line with national standards, providing an excellent screening service with the ultimate aim of reducing new blindness due to diabetic retinopathy. Job Dimensions Support Programme Manager in achieving objectives and capacity planning. The post holder will undertake RDS, DS and SLB clinics as required and be trained up to the required levels. Undertake clinics as required and manage teams in Dorset region. Ensure proper disposal of sensitive data and compliance with regulations. Maintain policy documents and ensure legislative compliance. Uphold safe working practices in line with organisational protocols. The main accountabilities Responsible for day to day service management and support, troubleshooting situations in clinic, providing advice and guidance and resolving operational issues. Responsible for capacity planning, venue booking and rota management to ensure screening episodes and grading results are within NSC timescales. Responsible for daily oversight of appointment waiting lists to ensure breached and overdue numbers are kept to a minimum, working with Central Admin to fill under-booked clinics, prioritise booking (e.g. new patients) and ensure fully utilised clinic capacity. Responsible for recruitment selection, induction, appraisal, review and continued professional development of screening and grading staff. Supporting the Programme Manager with health and safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation. Responsible for service quality and standards, assessing and monitoring performance and identifying training needs or devising Standard Operating Procedures to align processes, ensuring effective communication on a regular basis. Facilitate staff training and educational programmes to enhance their performance. Provide oversight of patient care pathways including working with the Central Admin, Failsafe and IT Helpdesk teams to manage pathway issues. Accountable for staff management and the daily overview of the screening teams work, monitoring attendance in accordance with NECSWS policy on absence including sickness, annual leave and special leave. Maintain an accurate service user database (NEC OptoMize), monitoring and adjusting configuration, user profiles, locations, grading matrix, etc., as required. Monitor and manage the service's equipment and facilities, including offices, van and camera maintenance. Assist with service user enquiries as and when required, ensuring enquiries are actioned and maintained appropriately and that confidentiality is kept at all times and in accordance with appropriate legislation. . Flexible approach to the changing needs of the local service and the organisation as a whole. Support colleagues with absence cover of screening clinics and/or grading depending on experience. Qualifications Health Screening Diploma (or City & Guilds) qualification. Management or Leadership experience including performance management of teams and individuals alongside an experience of working within diabetic eye screening, healthcare or other people/patient focused services Be willing and able to run all aspects of RDS, DS and SLB clinics and to be able to grade at all levels, with proven high sensitivity and sensitivity. Be able to use good effective communication skills both written and oral within a multidisciplinary team at all levels and with diabetic patients in a calm, sensitive, and reassuring way. As well as the ability to work successfully across professional organisations and with a multitude of stakeholders IT literate with a knowledge of information governance A full UK driving license and preferably your own transport Minimum of 5 GCSEs including grades A-C in English, Maths and a Science subject or equivalent. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who we are? We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
Role Title Assistant Property Manager Location Paddington Central Campus - London Division Property Management Reporting to Property Manager At British Land, Places People Prefer is at the heart of everything we do. We are inspired by how places can affect people's lives, whether they live, work, shop or are part of the wider community. As part of our £16.8bn assets under management, our portfolio includes UK-wide Retail multi-let Centres, Central London campuses and prime residential developments. We design, build and manage places that reflect the way people want to live, work and shop today and into the future. Nearly 100,000 people live or work in our properties, they're visited around 350 million times each year and over 1,000 different organisations have chosen our places as their home. Our places will shape the lives of millions of people across the UK for years to come. We are a diverse, curious team that believes in shared success and enabling people to be themselves and work in ways they work best. Our small expert team works alongside other expert people on some of the most ambitious, innovative projects in the country, and we are committed to offering our people a rewarding career journey where you can shape how you grow. If you want to feel listened to and understood in an environment where your opinions count, and your ideas are encouraged, you've come to the right place! Our property management division focusses on placemaking and delivering management services throughout the lifecycle of our developments. With a focused range of services, we pride ourselves on having a tailored approach adding value to each of our assets, whilst enhancing the occupier, shopper, visitor and resident experience. The Role Assist the Property & Engineering Managers in the execution and delivery of all services pertaining to the operational management of the property. Act as deputy to the Property Manager and provide full secretarial, clerical and administrative support to the Property Management Team (including the Engineering team). Contribute to the safety and wellbeing of all users of the building/ estate. Key Responsibilities Support the Property & Engineering Managers in advancing good client relations with appropriate occupier representatives; propagate open communication and flow of information on building issues. With assistance from the Property and Engineering Managers ensure and update records of compliance with all BE operational processes and procedures. Assist the Property & Engineering Managers in procuring quoted costs and other appropriate information to facilitate the production and subsequent management of the building service charge budget. Support the Property & Engineering Managers in ensuring that health & safety, emergency procedures and safe working practices are enforced and conform to current legislation. In the absence of the Property Manager to take control of any emergency situations and execute evacuation plans. Support the Property & Engineering Managers in undertaking regular physical inspections of completed works and service contracts and of all areas of the premises in their entirety. Support the Property & Engineering Managers with all aspects of routine correspondence and lead on administrative duties to support the efficient running of the building management office. Assist the Property & Engineering Managers in ensuring that the production of service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines. Assist with the tracking and processing of service invoices and the production of management accounts. Manage the computerised building Concept PPM/help desk facility: Setting up and editing of buildings & locations Inserting & editing instruction sets Inserting & editing of resources for buildings Inserting & editing of asset registers for new & existing plants and equipment Adding & editing of ppm's: amending dates, adding new instructions etc Checking of outstanding tasks Generate reports Arrange with the appointed contractor the design and implementation of landscaping/decorative planting over the Christmas period. Other duties as directed Requirements Strong Administration skills Health & Safety Budget Management Specification and Contract Management Helpdesk (CAFM) System experience Good IT Skills Expected Behavio u rs British Land employees are committed to living our values and promoting an inclusive, positive and collaborative culture. Bring your whole self Confident, pro-active, hardworking and highly professional individual Treats everyone equally irrespective of age, sex, sexual orientation, race, colour, nationality, ethnic origin, religion, religious or other philosophical belief, disability, gender identity, gender reassignment, marital or civil partner status, or pregnancy or maternity. Listen & Understand Seeks out, accepts and acts on feedback Awareness of and ability to maintain confidentiality Smarter together Good team player, with positive attitude and eagerness to get involved Self-starter who uses own initiative Flexibility - able to deal with different levels of workload, remaining calm under pressure Build for the future Willing to learn new skills and tools Works to a high standard and always strives to improve About British Land At British Land we own or manage a high-quality UK commercial property portfolio focused on London Offices and Retail around the UK. As at 31 March 2022, the portfolio is valued at £13.3bn (British land share: £9.8bn) making us one of Europe's largest listed real estate investment companies. Our strategy is to provide places which meet the needs of our customers and respond to changing lifestyles - Places People Prefer. We do this by creating great environments both inside and outside our buildings and use our scale and placemaking skills to enhance and enliven them. This expands their appeal to a broader range of occupiers, creating enduring demand and driving sustainable, long-term performance. Sustainability is embedded throughout our business. Our places, which are designed to meet high sustainability standards, become part of local communities, provide opportunities for skills development and employment and promote wellbeing. We are a diverse, curious team that believes in shared success and enabling people to be themselves and work in ways they work best. Our small expert team works alongside other expert people on some of the most ambitious, innovative projects in the country, and we are committed to offering our people a rewarding career journey where you can shape how you grow. We provide a range of flexible working arrangements, operating both formal and informal opportunities to meet individual needs. Our Places and People have a commitment to treat everyone equally, irrespective of your age, sex, sexual orientation, race, colour, nationality, ethnic origin, religion, gender expression, marital or civil partner status, or pregnancy or maternity. If you want to feel listened to and understood in an environment where your opinions count and your ideas are encouraged, you've come to the right place! We are committed to improving the diversity and inclusivity of our team, so that we reflect and understand the people who work, shop, live and spend time at our places. It takes diversity of thinking, cultures, backgrounds and perspectives to create Places People Prefer. We run an anonymised selection process that removes protected characteristics from CV's and cover letters to ensure emphasis is placed on your ability, skills and talent. When you are invited to interview, we will endeavor to provide you with a diverse audience of our expert people. We are also committed to providing an accessible and inclusive workplace, please let us know if you require us to make any reasonable adjustments for your application or during the interview process. Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.
Sep 24, 2022
Full time
Role Title Assistant Property Manager Location Paddington Central Campus - London Division Property Management Reporting to Property Manager At British Land, Places People Prefer is at the heart of everything we do. We are inspired by how places can affect people's lives, whether they live, work, shop or are part of the wider community. As part of our £16.8bn assets under management, our portfolio includes UK-wide Retail multi-let Centres, Central London campuses and prime residential developments. We design, build and manage places that reflect the way people want to live, work and shop today and into the future. Nearly 100,000 people live or work in our properties, they're visited around 350 million times each year and over 1,000 different organisations have chosen our places as their home. Our places will shape the lives of millions of people across the UK for years to come. We are a diverse, curious team that believes in shared success and enabling people to be themselves and work in ways they work best. Our small expert team works alongside other expert people on some of the most ambitious, innovative projects in the country, and we are committed to offering our people a rewarding career journey where you can shape how you grow. If you want to feel listened to and understood in an environment where your opinions count, and your ideas are encouraged, you've come to the right place! Our property management division focusses on placemaking and delivering management services throughout the lifecycle of our developments. With a focused range of services, we pride ourselves on having a tailored approach adding value to each of our assets, whilst enhancing the occupier, shopper, visitor and resident experience. The Role Assist the Property & Engineering Managers in the execution and delivery of all services pertaining to the operational management of the property. Act as deputy to the Property Manager and provide full secretarial, clerical and administrative support to the Property Management Team (including the Engineering team). Contribute to the safety and wellbeing of all users of the building/ estate. Key Responsibilities Support the Property & Engineering Managers in advancing good client relations with appropriate occupier representatives; propagate open communication and flow of information on building issues. With assistance from the Property and Engineering Managers ensure and update records of compliance with all BE operational processes and procedures. Assist the Property & Engineering Managers in procuring quoted costs and other appropriate information to facilitate the production and subsequent management of the building service charge budget. Support the Property & Engineering Managers in ensuring that health & safety, emergency procedures and safe working practices are enforced and conform to current legislation. In the absence of the Property Manager to take control of any emergency situations and execute evacuation plans. Support the Property & Engineering Managers in undertaking regular physical inspections of completed works and service contracts and of all areas of the premises in their entirety. Support the Property & Engineering Managers with all aspects of routine correspondence and lead on administrative duties to support the efficient running of the building management office. Assist the Property & Engineering Managers in ensuring that the production of service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines. Assist with the tracking and processing of service invoices and the production of management accounts. Manage the computerised building Concept PPM/help desk facility: Setting up and editing of buildings & locations Inserting & editing instruction sets Inserting & editing of resources for buildings Inserting & editing of asset registers for new & existing plants and equipment Adding & editing of ppm's: amending dates, adding new instructions etc Checking of outstanding tasks Generate reports Arrange with the appointed contractor the design and implementation of landscaping/decorative planting over the Christmas period. Other duties as directed Requirements Strong Administration skills Health & Safety Budget Management Specification and Contract Management Helpdesk (CAFM) System experience Good IT Skills Expected Behavio u rs British Land employees are committed to living our values and promoting an inclusive, positive and collaborative culture. Bring your whole self Confident, pro-active, hardworking and highly professional individual Treats everyone equally irrespective of age, sex, sexual orientation, race, colour, nationality, ethnic origin, religion, religious or other philosophical belief, disability, gender identity, gender reassignment, marital or civil partner status, or pregnancy or maternity. Listen & Understand Seeks out, accepts and acts on feedback Awareness of and ability to maintain confidentiality Smarter together Good team player, with positive attitude and eagerness to get involved Self-starter who uses own initiative Flexibility - able to deal with different levels of workload, remaining calm under pressure Build for the future Willing to learn new skills and tools Works to a high standard and always strives to improve About British Land At British Land we own or manage a high-quality UK commercial property portfolio focused on London Offices and Retail around the UK. As at 31 March 2022, the portfolio is valued at £13.3bn (British land share: £9.8bn) making us one of Europe's largest listed real estate investment companies. Our strategy is to provide places which meet the needs of our customers and respond to changing lifestyles - Places People Prefer. We do this by creating great environments both inside and outside our buildings and use our scale and placemaking skills to enhance and enliven them. This expands their appeal to a broader range of occupiers, creating enduring demand and driving sustainable, long-term performance. Sustainability is embedded throughout our business. Our places, which are designed to meet high sustainability standards, become part of local communities, provide opportunities for skills development and employment and promote wellbeing. We are a diverse, curious team that believes in shared success and enabling people to be themselves and work in ways they work best. Our small expert team works alongside other expert people on some of the most ambitious, innovative projects in the country, and we are committed to offering our people a rewarding career journey where you can shape how you grow. We provide a range of flexible working arrangements, operating both formal and informal opportunities to meet individual needs. Our Places and People have a commitment to treat everyone equally, irrespective of your age, sex, sexual orientation, race, colour, nationality, ethnic origin, religion, gender expression, marital or civil partner status, or pregnancy or maternity. If you want to feel listened to and understood in an environment where your opinions count and your ideas are encouraged, you've come to the right place! We are committed to improving the diversity and inclusivity of our team, so that we reflect and understand the people who work, shop, live and spend time at our places. It takes diversity of thinking, cultures, backgrounds and perspectives to create Places People Prefer. We run an anonymised selection process that removes protected characteristics from CV's and cover letters to ensure emphasis is placed on your ability, skills and talent. When you are invited to interview, we will endeavor to provide you with a diverse audience of our expert people. We are also committed to providing an accessible and inclusive workplace, please let us know if you require us to make any reasonable adjustments for your application or during the interview process. Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.
Introduction: Widely considered to be leading players in the Oracle HCM/ERP marketplace in the UK, including all modules within Oracle HCM, we offer a warm, friendly atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding, creating a myriad of new opportunities. With plenty of scope for up-skilling and gaining further accreditation, we are also considered good payers (see below for Package details and for how to send us your application); we believe in fairly rewarding our staff for their hard work and loyalty. Lead Oracle HCM Cloud Consultant (HR & Talent) - (Home/Hybrid) Job Purpose: Having delivered multiple successful Oracle HCM Cloud projects and with lots more coming up on the horizon, we are looking for a Lead Oracle HCM Cloud Consultant who will be responsible for the leading the successful design, implementation and support of HCM Cloud HR and Talent solutions for a range of clients. This is an opportunity for you, an experienced HCM systems professional, to develop your career in an area which is seeing considerable market demand at the moment. Main Duties & Responsibilities: Responsible for taking a lead Functional Consultant role in Oracle HCM Cloud Projects Liaising with major stakeholders, delivery teams, support teams, 3rd parties both external and internal Establishing strong and effective relationships with the clients' project teams Shaping major HCM assignments that are aimed at achieving demonstrable business benefit Agreeing objectives, outputs, milestones and timescales with the Symatrix delivery manager and client Conducting discovery sessions with clients to determine process pain points and diagnose how HCM Cloud can provide value and Return on Investment Creating well-structured and accurate deliverables for application configuration, data migration, testing plans and other artifacts to ensure shared understanding and facilitate knowledge transfer Designing, building, testing and delivering Oracle HCM Cloud HR and Talent Supporting the Project through user testing and go live, and the transition to the Symatrix or other client/3rd party support teams Reviewing quarterly upgrade release documentation and conducting impact analysis Managing other Functional Consultants' project/assignment delivery, delegating and tracking work, supporting and guiding them as needed Assisting the Symatrix sales team in pre-sales activities and tender responses Person Specification - Knowledge/Experience/Skills/Qualities Essential: Strong client facing/consultancy experience Proven, full life cycle implementation experience of delivering Oracle based HCM solutions to medium and large enterprise clients Excellent knowledge and implementation experience of Oracle HCM Cloud, including at least two of: Core HR, Profile Management (Talent Profile), HR Helpdesk, Performance & Goals Management, Recruiting Cloud, Cloud Learning, Talent Review, Succession Planning, Benefits, Workforce Compensation, Absence Management and Time & Labor Experience in Applications Security, Approvals and extensibility tools (HCM Experience Design Studio, Page Composer and Flex Fields) functionality and configuration Strong commercial awareness Excellent presentation skills Well organised and structured in approach Strong written and verbal communication skills Excellent client management skills Willingness to travel and be away from home UK based Must be eligible to obtain Security Clearance at SC level Desirable: Higher education customer experience Knowledge and implementation experience of the following: Autocomplete, Oracle Digital Assistant, Oracle Guided Learning, Oracle Talent Acquisition cloud (Taleo Recruit), Alerts Composer, Reporting/BI tools (OTBI/BI Publisher), Fast Formula Experience working in an environment alongside other Oracle Cloud products such as: Service Cloud (CX), ERP (Finance & Procurement), Planning & Budgeting (EPM) Experience of Oracle E-business Suite Supporting pre-sales activities Experience of responding to ITT/RFPs Benefits Package: Competitive Salary, Company Pension, 25 days holiday, option to buy an additional 5 holiday days, your own birthday as additional holiday after two years' service, flexible working, eye tests, private health care, cycle to work scheme, childcare vouchers, share option scheme, excellent training and learning opportunities. If you are a strong Oracle Cloud HCM professional at a Lead level (or are looking to step-up to a Lead) and you are searching for a new opportunity, then there has never been a better time to join us; please send your application to our Talent Acquisition Specialist (see details below). Remember; all applications are treated in the strictest confidence so there is no downside to you sending-in a CV. Why Symatrix? We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand. After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from adopting Cloud to embracing Cloud . All of this we deliver on Oracle's ERP Cloud, HCM Cloud, E-business Suite and Peoplesoft applications. We are delighted to be able to say that we're an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we're proud of what we've achieved over the years.
Sep 20, 2022
Full time
Introduction: Widely considered to be leading players in the Oracle HCM/ERP marketplace in the UK, including all modules within Oracle HCM, we offer a warm, friendly atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding, creating a myriad of new opportunities. With plenty of scope for up-skilling and gaining further accreditation, we are also considered good payers (see below for Package details and for how to send us your application); we believe in fairly rewarding our staff for their hard work and loyalty. Lead Oracle HCM Cloud Consultant (HR & Talent) - (Home/Hybrid) Job Purpose: Having delivered multiple successful Oracle HCM Cloud projects and with lots more coming up on the horizon, we are looking for a Lead Oracle HCM Cloud Consultant who will be responsible for the leading the successful design, implementation and support of HCM Cloud HR and Talent solutions for a range of clients. This is an opportunity for you, an experienced HCM systems professional, to develop your career in an area which is seeing considerable market demand at the moment. Main Duties & Responsibilities: Responsible for taking a lead Functional Consultant role in Oracle HCM Cloud Projects Liaising with major stakeholders, delivery teams, support teams, 3rd parties both external and internal Establishing strong and effective relationships with the clients' project teams Shaping major HCM assignments that are aimed at achieving demonstrable business benefit Agreeing objectives, outputs, milestones and timescales with the Symatrix delivery manager and client Conducting discovery sessions with clients to determine process pain points and diagnose how HCM Cloud can provide value and Return on Investment Creating well-structured and accurate deliverables for application configuration, data migration, testing plans and other artifacts to ensure shared understanding and facilitate knowledge transfer Designing, building, testing and delivering Oracle HCM Cloud HR and Talent Supporting the Project through user testing and go live, and the transition to the Symatrix or other client/3rd party support teams Reviewing quarterly upgrade release documentation and conducting impact analysis Managing other Functional Consultants' project/assignment delivery, delegating and tracking work, supporting and guiding them as needed Assisting the Symatrix sales team in pre-sales activities and tender responses Person Specification - Knowledge/Experience/Skills/Qualities Essential: Strong client facing/consultancy experience Proven, full life cycle implementation experience of delivering Oracle based HCM solutions to medium and large enterprise clients Excellent knowledge and implementation experience of Oracle HCM Cloud, including at least two of: Core HR, Profile Management (Talent Profile), HR Helpdesk, Performance & Goals Management, Recruiting Cloud, Cloud Learning, Talent Review, Succession Planning, Benefits, Workforce Compensation, Absence Management and Time & Labor Experience in Applications Security, Approvals and extensibility tools (HCM Experience Design Studio, Page Composer and Flex Fields) functionality and configuration Strong commercial awareness Excellent presentation skills Well organised and structured in approach Strong written and verbal communication skills Excellent client management skills Willingness to travel and be away from home UK based Must be eligible to obtain Security Clearance at SC level Desirable: Higher education customer experience Knowledge and implementation experience of the following: Autocomplete, Oracle Digital Assistant, Oracle Guided Learning, Oracle Talent Acquisition cloud (Taleo Recruit), Alerts Composer, Reporting/BI tools (OTBI/BI Publisher), Fast Formula Experience working in an environment alongside other Oracle Cloud products such as: Service Cloud (CX), ERP (Finance & Procurement), Planning & Budgeting (EPM) Experience of Oracle E-business Suite Supporting pre-sales activities Experience of responding to ITT/RFPs Benefits Package: Competitive Salary, Company Pension, 25 days holiday, option to buy an additional 5 holiday days, your own birthday as additional holiday after two years' service, flexible working, eye tests, private health care, cycle to work scheme, childcare vouchers, share option scheme, excellent training and learning opportunities. If you are a strong Oracle Cloud HCM professional at a Lead level (or are looking to step-up to a Lead) and you are searching for a new opportunity, then there has never been a better time to join us; please send your application to our Talent Acquisition Specialist (see details below). Remember; all applications are treated in the strictest confidence so there is no downside to you sending-in a CV. Why Symatrix? We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand. After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from adopting Cloud to embracing Cloud . All of this we deliver on Oracle's ERP Cloud, HCM Cloud, E-business Suite and Peoplesoft applications. We are delighted to be able to say that we're an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we're proud of what we've achieved over the years.
Job Title: Fire and Security Technical Operations Supervisor Location: Reading and surrounding areas Salary: £35,960.84 per annum Benefits: Company Vehicle, company pension scheme, BUPA (single cover), death in service, 33 days holiday (including bank holidays) Hours: 40 hours a week (Monday to Friday) On Call / Standby: 1 week in 4 We are advertising this Fire and Security Technical Operations Supervisor role on behalf of our client 'City Facilities Management'. City were established in 1985 and the company has grown to become one of the world's largest privately held, integrated FM companies. City has a unique business model and for over 30 years has provided leading maintenance, engineering, technical procurement & support in dedicated partnerships with National Blue Chip companies. City also has a global presence with offices in the UK, Europe, North America, Malaysia, Singapore, Hong Kong and Australia. The culture and values of City are shaped by being a family business with people at the heart of what they do. The business has ambitious growth plans and is keen to attract people who are passionate about delivering great standards and service to customers. In return you will receive a competitive salary and benefits package, industry leading Induction and training through our City & Guilds training academy and the opportunity to develop and progress is only limited by your own ambition. This role will cover Berkshire, Hampshire, Wiltshire, Sussex - working from home as well as on site. Job Purpose: This is a key position, driving technical 3rd party teams in the delivery of maintenance & service of the Fire & Security estate for a large retail operation. This role will also depend on your ability to manage your client, ensuring good working relationships are maintained. All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation. This role will ensure effective communication is established between all concerned parties. The maintenance of the customer relationship, through partnership and collaboration, is critical. The Fire & Security Technical Operations Supervisor will effectively manage "their own business" to a point with all decision being run through the National F&S Manager. Key Accountabilities: Develop and promote a culture of behavioural safety within the discipline, ensuring effective reporting and investigation of any potential hazards or near misses, incidents and accidents. Ensure all maintenance services are delivered in line with agreed SLA's, meeting statutory and legislative requirements. Ensure that all activity complies with health and safety policies and processes. Conduct regular health and safety audits and inspections. Service Regularly and proactively communicate with the customer on all FM activity within agreed SLA's. Always represent the company in a professional manner and develop a good working relationship with the Site and Customer Management and 3rd parties. Attend site project meetings where the site is under trial, renewal or remodel when appropriate, ensuring adequate support from other disciplines on specialist issues as required. Review data / management information for your area to ensure delivery of customer KPI's/SLA's. Ensure that all sites are covered for maintenance services, including reactive and PPM. To respond promptly to service call requests from the Helpdesk during normal hours, OOH and weekend the role may be asked to have their phone on to deal with any issues. This can be arranged with the F&S National Manger. Provide support on site to fix any issues is needed and within your power and skill set. Provide technical support and coaching to the M&S Stores and Fire H&S Teams Create a Technical audit for F&S and carry these out to ensure we are delivering what is promised. To carry out management duties within the designated area mainly the south. Ensure under performance on KPI's is understood and action plans are in place to drive improvement. Support the National Fire & Security Manager on all technical, people and FM process issues. Provide cover for National Fire & Security Manager during times of absence, holidays and meetings. Complete specified reports and compliance documentation and take action on any issues raised. Audit FM documentation and action on any non-compliance issues. Deal promptly with all Help Desk calls and ensure that the issues are resolved effectively, escalating where necessary to the appropriate management level. Attend / hold meetings (in line with meeting schedule) with line manager and any other parties required To monitor revenue and capital budgets when required. - This will fall to F&S National Manager. Knowledge, Skills and Abilities Required: A working knowledge of the maintenance service within the FM industry is essential Previous experience of working within fast-moving customer service environment (e.g. retail / hospitality) would be advantageous. Previous experience of developing client relationships at a stake holder level is essential. Electrical competency qualification (NVQ/City & Guilds) Ability to maintain and repair a wide range of Fire & Security equipment eg. CCTV, Fire, Access Control systems. A working knowledge and understanding of PPM and compliance within the F&S sector Previous experience of effectively leading a team is desired. Excellent planning, organising, prioritisation and customer service skills, with a helpful manner customer focused. Strong results focus, takes accountability for own performance and that of the team and sub-contractors. IPAF Licence holder. Highly flexible and self-starting. The role will have many challenges and a flexible approach will be needed. Full driving licence If you feel these qualities describe you, please apply by submitting your CV in the strictest confidence to Daniel Murphy at PDA SEARCH & SELECTION LIMITED .
Feb 25, 2022
Full time
Job Title: Fire and Security Technical Operations Supervisor Location: Reading and surrounding areas Salary: £35,960.84 per annum Benefits: Company Vehicle, company pension scheme, BUPA (single cover), death in service, 33 days holiday (including bank holidays) Hours: 40 hours a week (Monday to Friday) On Call / Standby: 1 week in 4 We are advertising this Fire and Security Technical Operations Supervisor role on behalf of our client 'City Facilities Management'. City were established in 1985 and the company has grown to become one of the world's largest privately held, integrated FM companies. City has a unique business model and for over 30 years has provided leading maintenance, engineering, technical procurement & support in dedicated partnerships with National Blue Chip companies. City also has a global presence with offices in the UK, Europe, North America, Malaysia, Singapore, Hong Kong and Australia. The culture and values of City are shaped by being a family business with people at the heart of what they do. The business has ambitious growth plans and is keen to attract people who are passionate about delivering great standards and service to customers. In return you will receive a competitive salary and benefits package, industry leading Induction and training through our City & Guilds training academy and the opportunity to develop and progress is only limited by your own ambition. This role will cover Berkshire, Hampshire, Wiltshire, Sussex - working from home as well as on site. Job Purpose: This is a key position, driving technical 3rd party teams in the delivery of maintenance & service of the Fire & Security estate for a large retail operation. This role will also depend on your ability to manage your client, ensuring good working relationships are maintained. All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation. This role will ensure effective communication is established between all concerned parties. The maintenance of the customer relationship, through partnership and collaboration, is critical. The Fire & Security Technical Operations Supervisor will effectively manage "their own business" to a point with all decision being run through the National F&S Manager. Key Accountabilities: Develop and promote a culture of behavioural safety within the discipline, ensuring effective reporting and investigation of any potential hazards or near misses, incidents and accidents. Ensure all maintenance services are delivered in line with agreed SLA's, meeting statutory and legislative requirements. Ensure that all activity complies with health and safety policies and processes. Conduct regular health and safety audits and inspections. Service Regularly and proactively communicate with the customer on all FM activity within agreed SLA's. Always represent the company in a professional manner and develop a good working relationship with the Site and Customer Management and 3rd parties. Attend site project meetings where the site is under trial, renewal or remodel when appropriate, ensuring adequate support from other disciplines on specialist issues as required. Review data / management information for your area to ensure delivery of customer KPI's/SLA's. Ensure that all sites are covered for maintenance services, including reactive and PPM. To respond promptly to service call requests from the Helpdesk during normal hours, OOH and weekend the role may be asked to have their phone on to deal with any issues. This can be arranged with the F&S National Manger. Provide support on site to fix any issues is needed and within your power and skill set. Provide technical support and coaching to the M&S Stores and Fire H&S Teams Create a Technical audit for F&S and carry these out to ensure we are delivering what is promised. To carry out management duties within the designated area mainly the south. Ensure under performance on KPI's is understood and action plans are in place to drive improvement. Support the National Fire & Security Manager on all technical, people and FM process issues. Provide cover for National Fire & Security Manager during times of absence, holidays and meetings. Complete specified reports and compliance documentation and take action on any issues raised. Audit FM documentation and action on any non-compliance issues. Deal promptly with all Help Desk calls and ensure that the issues are resolved effectively, escalating where necessary to the appropriate management level. Attend / hold meetings (in line with meeting schedule) with line manager and any other parties required To monitor revenue and capital budgets when required. - This will fall to F&S National Manager. Knowledge, Skills and Abilities Required: A working knowledge of the maintenance service within the FM industry is essential Previous experience of working within fast-moving customer service environment (e.g. retail / hospitality) would be advantageous. Previous experience of developing client relationships at a stake holder level is essential. Electrical competency qualification (NVQ/City & Guilds) Ability to maintain and repair a wide range of Fire & Security equipment eg. CCTV, Fire, Access Control systems. A working knowledge and understanding of PPM and compliance within the F&S sector Previous experience of effectively leading a team is desired. Excellent planning, organising, prioritisation and customer service skills, with a helpful manner customer focused. Strong results focus, takes accountability for own performance and that of the team and sub-contractors. IPAF Licence holder. Highly flexible and self-starting. The role will have many challenges and a flexible approach will be needed. Full driving licence If you feel these qualities describe you, please apply by submitting your CV in the strictest confidence to Daniel Murphy at PDA SEARCH & SELECTION LIMITED .
Your World Healthcare
Peterborough, Cambridgeshire
IM&T Contract Analyst Location : Peterborough Job Type: Temporary Duration of booking: This is expected to for 3 months and likely to be longer Proposed start date: ASAP Sector : Healthcare Base : Hospital Band : 5 Pay Rates: £12.00-£14.00 paye per hour £13.00-£15.00 paye inclusive of holiday pay per hour £14.00-£16.00 umbrella per hour Depending on skill and experience Working Days and Hours: Monday to Friday, 9am-5pm Job Summary To support the management of contracts, under the direction of the IM&T Investments & Contracts Manager. To ensure the smooth running and delivery of contracts, monitoring progress within given timeframes. To collect, collate and analyse supplier contract performance data, formulating detailed reports and present to a multi-disciplinary audience. To have lead responsibility for defined contracts and/or work streams, as required, and provide a high-quality contract management & monitoring service to the IM&T Investments & Contracts Manager. Duties Support the management, planning and delivery of a range of trust wide contracts for all IM&T services, as directed by the IM&T Investments & Contracts Manager e.g. ePCR, End User Devices (EUD), CAD, Mobile phones, with responsibility for the contract elements of the Net Helpdesk platform Supporting the delivery of implementation and monitoring plans for specific contracts, in conjunction with key colleagues/stakeholders, to ensure maximum synergy within the organisation during each contract and using a consistent contract management approach. To provide full and comprehensive administrative support for each contract, as required and to be responsible for the Team SharePoint area for all contract documentation Develop a supplier review plan based on risk assessment, setup and coordinate regular meetings to oversee contract reviews, ensuring that progress and actions are clearly identified and completed. Attend any meetings related to contracts as appropriate to share and exchange performance information and best practice and take detailed minutes of meetings, as required. Frequent requirement for travel to other Trust sites and external venues to attend meetings/ development/engagement events as required. Act as the point of contact for enquiries in relation to specific IM&T contracts as required. Receive complex information regarding signed contracts, analyse and identify key data and communicate this complex information to members of the department in an accessible format. Monitor progress of contracts, and prioritise workload to meet targets, as required. Audit contracts, KPI's and outcomes, carry out detailed analysis, analyse results and compile and provide detailed reports utilising a range of IT applications. Propose and implement contract change requests to contracts and develop systems to monitor KPI's and outcomes of contracts, as required, ensuring the success of the contract. Implement Trust Policy for all aspects of contract management and analysis and suggest improvements for other areas outside the team that impact the end-to-end process. Escalate any issues that may prevent the Trust reaching the targets described within the IM&T strategy and/or objectives set for each contract. Ensure that contracts are managed in compliance with Data Protection / Confidentiality / Information Governance / Caldicott principles. Produce and analyse KPI's and outcomes of contracts e.g., utilisation and effectiveness of ePCR. Analyse results and formulate detailed reports as and when required Present results of contract monitoring to a range of audiences including strategic leads and Senior Managers, as required. Deliver training to the Investments & Contracts team and the IM&T department regarding IM&T live contracts. Work in a manner which encompasses Equality and Diversity & Inclusion for all. Generate and sustain positive working relationships that promote Trust values and behaviours showing care, teamwork, quality, respect and honesty and openness. Utilise well developed engagement, communication, and negotiation skills to bring staff on board with contracts and motivate them to deliver outcomes. Support the IM&T Investments & Contracts Manager in the recruitment, management, training, and development of any direct report administrative and/or support staff, as required. To represent managers at meetings in their absence Undertake any other duties from time to time as directed by the IM&T Investments & Contracts Manager within the grade and responsibilities of the post.
Feb 23, 2022
Seasonal
IM&T Contract Analyst Location : Peterborough Job Type: Temporary Duration of booking: This is expected to for 3 months and likely to be longer Proposed start date: ASAP Sector : Healthcare Base : Hospital Band : 5 Pay Rates: £12.00-£14.00 paye per hour £13.00-£15.00 paye inclusive of holiday pay per hour £14.00-£16.00 umbrella per hour Depending on skill and experience Working Days and Hours: Monday to Friday, 9am-5pm Job Summary To support the management of contracts, under the direction of the IM&T Investments & Contracts Manager. To ensure the smooth running and delivery of contracts, monitoring progress within given timeframes. To collect, collate and analyse supplier contract performance data, formulating detailed reports and present to a multi-disciplinary audience. To have lead responsibility for defined contracts and/or work streams, as required, and provide a high-quality contract management & monitoring service to the IM&T Investments & Contracts Manager. Duties Support the management, planning and delivery of a range of trust wide contracts for all IM&T services, as directed by the IM&T Investments & Contracts Manager e.g. ePCR, End User Devices (EUD), CAD, Mobile phones, with responsibility for the contract elements of the Net Helpdesk platform Supporting the delivery of implementation and monitoring plans for specific contracts, in conjunction with key colleagues/stakeholders, to ensure maximum synergy within the organisation during each contract and using a consistent contract management approach. To provide full and comprehensive administrative support for each contract, as required and to be responsible for the Team SharePoint area for all contract documentation Develop a supplier review plan based on risk assessment, setup and coordinate regular meetings to oversee contract reviews, ensuring that progress and actions are clearly identified and completed. Attend any meetings related to contracts as appropriate to share and exchange performance information and best practice and take detailed minutes of meetings, as required. Frequent requirement for travel to other Trust sites and external venues to attend meetings/ development/engagement events as required. Act as the point of contact for enquiries in relation to specific IM&T contracts as required. Receive complex information regarding signed contracts, analyse and identify key data and communicate this complex information to members of the department in an accessible format. Monitor progress of contracts, and prioritise workload to meet targets, as required. Audit contracts, KPI's and outcomes, carry out detailed analysis, analyse results and compile and provide detailed reports utilising a range of IT applications. Propose and implement contract change requests to contracts and develop systems to monitor KPI's and outcomes of contracts, as required, ensuring the success of the contract. Implement Trust Policy for all aspects of contract management and analysis and suggest improvements for other areas outside the team that impact the end-to-end process. Escalate any issues that may prevent the Trust reaching the targets described within the IM&T strategy and/or objectives set for each contract. Ensure that contracts are managed in compliance with Data Protection / Confidentiality / Information Governance / Caldicott principles. Produce and analyse KPI's and outcomes of contracts e.g., utilisation and effectiveness of ePCR. Analyse results and formulate detailed reports as and when required Present results of contract monitoring to a range of audiences including strategic leads and Senior Managers, as required. Deliver training to the Investments & Contracts team and the IM&T department regarding IM&T live contracts. Work in a manner which encompasses Equality and Diversity & Inclusion for all. Generate and sustain positive working relationships that promote Trust values and behaviours showing care, teamwork, quality, respect and honesty and openness. Utilise well developed engagement, communication, and negotiation skills to bring staff on board with contracts and motivate them to deliver outcomes. Support the IM&T Investments & Contracts Manager in the recruitment, management, training, and development of any direct report administrative and/or support staff, as required. To represent managers at meetings in their absence Undertake any other duties from time to time as directed by the IM&T Investments & Contracts Manager within the grade and responsibilities of the post.