Director, Client Success (Global) at Video AdTech Platform Exciting opportunity for an experienced Client Success leader to join a true pioneer in the video advertising space. The Company: Rapidly expanding business, with huge growth plans across the UK, US and Europe Pre-IPO with over $100M in VC funding Clients: Mondolez, Pepsi, Cadbury, Nike, P&G The Role: The Director of Client Success is instrumental in driving client happiness and business growth on a global scale. Overarching responsibility for customer satisfaction and retention of Tier 1 accounts (80% brand direct) Management and development of junior team members Product expert; confident translating customer needs into product-led solutions Needs: The Director of Client Success will have a solid understanding of the AdTech and Media space. Coming from an AdTech vendor, or a Media Agency Experience managing Enterprise clients (brand direct) Good technical understand of the AdTech Space Not right? Have a look at some of our other Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally. Our Advertising Technology Team are specialists in the digital advertising industry and work with a range of companies from ad tech vendors, media agencies and publishers working on vacancies across programmatic, paid social, PPC, CRM & data analytics. The key roles they hire for are ad operations, account managers, technical account managers, traders and analytics. Our portfolio of roles includes a variety of mid-senior and executive level roles
May 03, 2024
Full time
Director, Client Success (Global) at Video AdTech Platform Exciting opportunity for an experienced Client Success leader to join a true pioneer in the video advertising space. The Company: Rapidly expanding business, with huge growth plans across the UK, US and Europe Pre-IPO with over $100M in VC funding Clients: Mondolez, Pepsi, Cadbury, Nike, P&G The Role: The Director of Client Success is instrumental in driving client happiness and business growth on a global scale. Overarching responsibility for customer satisfaction and retention of Tier 1 accounts (80% brand direct) Management and development of junior team members Product expert; confident translating customer needs into product-led solutions Needs: The Director of Client Success will have a solid understanding of the AdTech and Media space. Coming from an AdTech vendor, or a Media Agency Experience managing Enterprise clients (brand direct) Good technical understand of the AdTech Space Not right? Have a look at some of our other Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally. Our Advertising Technology Team are specialists in the digital advertising industry and work with a range of companies from ad tech vendors, media agencies and publishers working on vacancies across programmatic, paid social, PPC, CRM & data analytics. The key roles they hire for are ad operations, account managers, technical account managers, traders and analytics. Our portfolio of roles includes a variety of mid-senior and executive level roles
Wealth Management Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT We're looking for an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists. If you are highly skilled at leading, motivating & developing a front-line specialist teams, we'd love to hear from you! What you'll do: Lead, motivate & develop a team 12 - 15 primarily hybrid Specialist Fraud Agents. Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role. Use data to understand agent level performance, identify trends and action plans to support improvements. Write & deliver performance appraisals setting goals for the year ahead aligning with business objectives. Leverage multiple data sources to design, develop and implement fraud prevention strategies. Maintain day-to-day fraud procedures and controls, working with management team and customer support agents. Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required. Review established detection system-generated alerts to identify fraudulent activity. Collaborate & support peers to ensure consistency in leadership across all front-line teams. Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed into the area. Investigate potential sources of fraud. Develop a deep understanding of day-to-day expectations of own role and that of direct reports. What we're looking for: Previous experience of directly managing a Fraud Investigations team. Demonstrable experience in coaching teams to achieve expected KPI's using recognised coaching models to achieve this. Ability to create a positive team working environment that supports the retention & development of great customer service agents. Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & critical thinking skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
May 03, 2024
Full time
Wealth Management Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT We're looking for an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists. If you are highly skilled at leading, motivating & developing a front-line specialist teams, we'd love to hear from you! What you'll do: Lead, motivate & develop a team 12 - 15 primarily hybrid Specialist Fraud Agents. Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role. Use data to understand agent level performance, identify trends and action plans to support improvements. Write & deliver performance appraisals setting goals for the year ahead aligning with business objectives. Leverage multiple data sources to design, develop and implement fraud prevention strategies. Maintain day-to-day fraud procedures and controls, working with management team and customer support agents. Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required. Review established detection system-generated alerts to identify fraudulent activity. Collaborate & support peers to ensure consistency in leadership across all front-line teams. Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed into the area. Investigate potential sources of fraud. Develop a deep understanding of day-to-day expectations of own role and that of direct reports. What we're looking for: Previous experience of directly managing a Fraud Investigations team. Demonstrable experience in coaching teams to achieve expected KPI's using recognised coaching models to achieve this. Ability to create a positive team working environment that supports the retention & development of great customer service agents. Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & critical thinking skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
The Company A global manufacturing business based in Birmingham specialising in the supply of core Aerospace components to the world's leading Aerospace and defence manufacturers, is currently on the lookout for a Strategic Buyer to join the team. The company is now undergoing significant expansion across its flagship Birmingham site due to a huge influx of demand with key customers and on the back of this growth are seeking a Strategic Buyer to join the global team. In this role, you will take on a pivotal role in procurement operations, influencing vendor relationships and strategies. The Role Reporting to the Procurement Manager, A Strategic Buyer to join the team at their Birmingham based facility to play a pivotal role in procurement operations, influencing vendor relationships and strategies. You will take responsibility for: Conducting supplier negotiations using a range of techniques, such as individual supplier meetings, e-auctions, and supplier summits. Collaborating closely with Site Engineers and Maintenance Engineers to assess existing suppliers, exploring alternative products and sources, and coordinating site trials. Ensuring the establishment of contracts and NDAs for all suppliers, and proficiently negotiating renewals to maintain a seamless supply chain. Overseeing compliance with agreements, obtaining legal approval, and meticulously updating contract databases. Initiating cost-saving initiatives and meticulously documenting achieved savings in the savings database. Upholding Health & Safety standards, liaising with contractors to ensure compliance, and collaborating with EHS and PQQ teams. Engaging in daily Engineering meetings, interacting with suppliers, and assisting with procurement-related finance and requisition inquiries. Providing support to the Procurement Manager in various tasks, including reporting, event preparation, and administrative duties. What You Need It is ESSENTIAL for the successful candidate to have the following: Ideally Possess a degree in Business Administration, Economics, Supply Chain, or a related field- alternatively CIPS qualification or working towards CIPS. Hold a minimum of 3 years' experience in procurement or related business negotiation. Exhibit excellent verbal and written communication skills, coupled with exceptional customer service. Flourish in high-pressure situations, consistently meeting tight deadlines and efficiently prioritising tasks. Showcase analytical capabilities and a proactive approach to tasks. Other Desirable Skills Include: Display strong presentation skills and an understanding of UK Commercial Law. Currently enrolled in or fully qualified with CIPS certification. Familiarity with the manufacturing sector would be advantageous but not essential If you're ready to join a team that values growth, collaboration, and embraces change, this opportunity as a Strategic Buyer could be the next step in your career journey. What is on offer: On offer is the chance to join one of the region's largest employers who have a long-standing history of internal promotion and development with high staff retention and a number of employee's being with the business for their whole working careers. Along with this is the opportunity to join a company who will heavily invest in employee wellness and training. You will also benefit from a highly competitive salary from 41,000 per annum, along with a host of benefits including wellness packages, enhanced pensions, private insurance, etc. How to apply? For more information on this role please contact us at our Birmingham office on (phone number removed) or email me at . Alternatively, please use the link in this ad to apply now. We will aim to respond back to all successful applications within 5 days. If you do not hear back from us within 5 days, your application has been unsuccessful, however we will keep your CV and details on file to consider you for more relevant opportunities in the future. Pontem Recruitment is a leading specialist recruitment agency who aim to bridge the skills gap between candidates and employers within the Engineering, Manufacturing & Logistics sectors. Pontem Recruitment is acting as an Employment Agency in relation to this vacancy. INDHI (phone number removed)
May 03, 2024
Full time
The Company A global manufacturing business based in Birmingham specialising in the supply of core Aerospace components to the world's leading Aerospace and defence manufacturers, is currently on the lookout for a Strategic Buyer to join the team. The company is now undergoing significant expansion across its flagship Birmingham site due to a huge influx of demand with key customers and on the back of this growth are seeking a Strategic Buyer to join the global team. In this role, you will take on a pivotal role in procurement operations, influencing vendor relationships and strategies. The Role Reporting to the Procurement Manager, A Strategic Buyer to join the team at their Birmingham based facility to play a pivotal role in procurement operations, influencing vendor relationships and strategies. You will take responsibility for: Conducting supplier negotiations using a range of techniques, such as individual supplier meetings, e-auctions, and supplier summits. Collaborating closely with Site Engineers and Maintenance Engineers to assess existing suppliers, exploring alternative products and sources, and coordinating site trials. Ensuring the establishment of contracts and NDAs for all suppliers, and proficiently negotiating renewals to maintain a seamless supply chain. Overseeing compliance with agreements, obtaining legal approval, and meticulously updating contract databases. Initiating cost-saving initiatives and meticulously documenting achieved savings in the savings database. Upholding Health & Safety standards, liaising with contractors to ensure compliance, and collaborating with EHS and PQQ teams. Engaging in daily Engineering meetings, interacting with suppliers, and assisting with procurement-related finance and requisition inquiries. Providing support to the Procurement Manager in various tasks, including reporting, event preparation, and administrative duties. What You Need It is ESSENTIAL for the successful candidate to have the following: Ideally Possess a degree in Business Administration, Economics, Supply Chain, or a related field- alternatively CIPS qualification or working towards CIPS. Hold a minimum of 3 years' experience in procurement or related business negotiation. Exhibit excellent verbal and written communication skills, coupled with exceptional customer service. Flourish in high-pressure situations, consistently meeting tight deadlines and efficiently prioritising tasks. Showcase analytical capabilities and a proactive approach to tasks. Other Desirable Skills Include: Display strong presentation skills and an understanding of UK Commercial Law. Currently enrolled in or fully qualified with CIPS certification. Familiarity with the manufacturing sector would be advantageous but not essential If you're ready to join a team that values growth, collaboration, and embraces change, this opportunity as a Strategic Buyer could be the next step in your career journey. What is on offer: On offer is the chance to join one of the region's largest employers who have a long-standing history of internal promotion and development with high staff retention and a number of employee's being with the business for their whole working careers. Along with this is the opportunity to join a company who will heavily invest in employee wellness and training. You will also benefit from a highly competitive salary from 41,000 per annum, along with a host of benefits including wellness packages, enhanced pensions, private insurance, etc. How to apply? For more information on this role please contact us at our Birmingham office on (phone number removed) or email me at . Alternatively, please use the link in this ad to apply now. We will aim to respond back to all successful applications within 5 days. If you do not hear back from us within 5 days, your application has been unsuccessful, however we will keep your CV and details on file to consider you for more relevant opportunities in the future. Pontem Recruitment is a leading specialist recruitment agency who aim to bridge the skills gap between candidates and employers within the Engineering, Manufacturing & Logistics sectors. Pontem Recruitment is acting as an Employment Agency in relation to this vacancy. INDHI (phone number removed)
Safer Hand Solutions
Stoke-on-trent, Staffordshire
Sales Executive Stoke on Trent Hybrid working available Permanent, full time (35 hours per week Monday Friday) £24,000 - £30,000 + uncapped commission Our client is a leading organisation formed over 20 years ago and provide a range of digital software solutions to a specialist industry sector. Award winning and have a strong market share within their sector. Due to continued growth and development within their strategic plans they are looking to expand within their sales team for the role of Sales Executive; ideally who will have a proven track record in selling products and/or services within the automotive sector. This is a great opportunity to work in a supportive sales environment with uncapped commission. The role of the Sales Executive is such a desirable role and will be joining the business at the beginning of lots of exciting new projects and digital transformations. The ideal Sales Executive will possess a strong understanding of the automotive industry, ideally in relation to SaaS solutions but not required, and have at least 5 years of relevant experience in sales. You will be talking to UK independent car & van dealerships about our award-winning SaaS products and Digital Marketing services, to generate leads and close sales. You will be comfortable with a consultative sales approach understanding the dealerships pain points and providing them with solutions to help them buy and sell mo. vehicles, more profitably, more often. Key Duties to include : Sales Strategy Development: Develop and implement effective sales strategies to achieve revenue targets and drive business growth. Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, understanding their needs and providing solutions that meet or exceed expectations. Lead Generation: Proactively identify and pursue new business opportunities through outbound phone and email activity. Product Knowledge: Develop a deep understanding of the automotive SaaS products, including features, benefits, and competitive advantages, to effectively communicate value propositions to clients. Negotiation and Closing: Lead negotiation processes and close sales agreements, ensuring favourable terms for both the dealer and the company. Market Research: Stay informed about industry trends, market developments, and competitor activities to identify new opportunities and maintain a competitive edge. Sales Reporting: Maintain accurate records of sales activities, pipeline, and forecasts using CRM software, and provide regular reports to management on sales performance and progress towards targets. Collaboration: Work closely with cross-functional teams including product development, marketing, and customer support to ensure a seamless customer experience and alignment of sales efforts with company objectives. Customer Success: Collaborate with the customer success team to ensure a smooth onboarding process for new clients and facilitate ongoing support and account management to maximise customer satisfaction and retention. In order to be considered for the role of Sales Executive you will: A minimum of 5 years' experience in B2B sales Focused, with an eye for detail Team player Quick learner Resilient individual who is receptive to change Computer literate including pipeline management software Able to continually improve through feedback Comfortable working to KPIs and targets In order to be successful in the role of Marketing Executive you will: Experience in either using or selling Dealer Management System software Experience within the motor industry advertising sector Experience selling websites and digital marketing services Knowledge of automotive media and/or automotive industry admin systems In return the company offer a relaxed but supportive working environment. Hybrid working options and a culture that would make you want to work from their office! Values driven organisation who cannot praise enough, and the management often treat the whole office to lunch! Competitive salaries, enhanced holiday packages, medical plans and endless training and development opportunities This is an incredible opportunity for anyone looking to join a fantastic, values-based employer who genuinely cares about their people. To find out more information, call Safer Hand Solutions and ask for Jo Glover, or apply to day to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies.
May 02, 2024
Full time
Sales Executive Stoke on Trent Hybrid working available Permanent, full time (35 hours per week Monday Friday) £24,000 - £30,000 + uncapped commission Our client is a leading organisation formed over 20 years ago and provide a range of digital software solutions to a specialist industry sector. Award winning and have a strong market share within their sector. Due to continued growth and development within their strategic plans they are looking to expand within their sales team for the role of Sales Executive; ideally who will have a proven track record in selling products and/or services within the automotive sector. This is a great opportunity to work in a supportive sales environment with uncapped commission. The role of the Sales Executive is such a desirable role and will be joining the business at the beginning of lots of exciting new projects and digital transformations. The ideal Sales Executive will possess a strong understanding of the automotive industry, ideally in relation to SaaS solutions but not required, and have at least 5 years of relevant experience in sales. You will be talking to UK independent car & van dealerships about our award-winning SaaS products and Digital Marketing services, to generate leads and close sales. You will be comfortable with a consultative sales approach understanding the dealerships pain points and providing them with solutions to help them buy and sell mo. vehicles, more profitably, more often. Key Duties to include : Sales Strategy Development: Develop and implement effective sales strategies to achieve revenue targets and drive business growth. Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, understanding their needs and providing solutions that meet or exceed expectations. Lead Generation: Proactively identify and pursue new business opportunities through outbound phone and email activity. Product Knowledge: Develop a deep understanding of the automotive SaaS products, including features, benefits, and competitive advantages, to effectively communicate value propositions to clients. Negotiation and Closing: Lead negotiation processes and close sales agreements, ensuring favourable terms for both the dealer and the company. Market Research: Stay informed about industry trends, market developments, and competitor activities to identify new opportunities and maintain a competitive edge. Sales Reporting: Maintain accurate records of sales activities, pipeline, and forecasts using CRM software, and provide regular reports to management on sales performance and progress towards targets. Collaboration: Work closely with cross-functional teams including product development, marketing, and customer support to ensure a seamless customer experience and alignment of sales efforts with company objectives. Customer Success: Collaborate with the customer success team to ensure a smooth onboarding process for new clients and facilitate ongoing support and account management to maximise customer satisfaction and retention. In order to be considered for the role of Sales Executive you will: A minimum of 5 years' experience in B2B sales Focused, with an eye for detail Team player Quick learner Resilient individual who is receptive to change Computer literate including pipeline management software Able to continually improve through feedback Comfortable working to KPIs and targets In order to be successful in the role of Marketing Executive you will: Experience in either using or selling Dealer Management System software Experience within the motor industry advertising sector Experience selling websites and digital marketing services Knowledge of automotive media and/or automotive industry admin systems In return the company offer a relaxed but supportive working environment. Hybrid working options and a culture that would make you want to work from their office! Values driven organisation who cannot praise enough, and the management often treat the whole office to lunch! Competitive salaries, enhanced holiday packages, medical plans and endless training and development opportunities This is an incredible opportunity for anyone looking to join a fantastic, values-based employer who genuinely cares about their people. To find out more information, call Safer Hand Solutions and ask for Jo Glover, or apply to day to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies.
Brook Street (UK) Ltd are recruiting an Executive Officer, Procurement Dept. for our leading Public Sector client Education Authority Northern Ireland, Ballymena. As a temporary Executive Officer, you will provide junior management support within the Procurement Dept and carry out administrative duties that are moderately complex; you will follow set procedures and exercise some independent judgment in carrying out instructions, under general supervision. You will provide efficient administrative support for the daily functional and operational staff. You will be proficient in MS Packages such as Excel, Outlook and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties. Main Activity Areas Delivery of Strategic Procurement Provide advice and guidance to clients relating to procurement life cycle from initiation to contract management. Provide support and assist in all aspects of the delivery of procurements and contracts. Manage and deliver under 30K procurements and assist in the delivery of all procurement services in a specific procurement category including tender initiation, evaluation, award and contract management, ensuring the most efficient and effective procure-to-pay system is implemented for each contract. Tracking and monitoring the progress of procurement processes to ensure that work is progressing in line with agreed key performance indicators and customer needs Contribute to and review administrative systems and procedures to ensure records are accurate and comprehensive and to improve service delivery, including SharePoint, procurement service sourcing register, and procurement service Quality Management System. Collating and analysing procurement category Management Information to assist and support the work of Category Officers, Category Managers and Senior Category Managers. Responsible for ensuring computerised tendering portal (eTendersNI) is utilised and maintained in accordance with agreed procedures. Procurement Management Information System / Administration Implement and carry out compliance checks on EA Procurement Service Quality Management System and ensure compliance for a procurement category. Process all tender and contractual data on eTenders NI and relevant tender folders. Administration associated with tender challenges and disputes, supplier poor performance procedures and other legal proceedings. All general administration in support of work undertaken including preparation of draft letter, minutes, notes, reports, documentation, contracts, variations to contracts, etc. Service Delivery and Staff Supervision Supervise the work of staff to ensure effective service delivery in an assigned area of procurement activity. Plan, organise and prioritise work to ensure timely completion of tasks and deadlines met. Allocate work, check quality and quantity of work, and monitor performance. Train or ensure the effective training of staff in the procedures, processes and information systems required for effective administration of assigned procurement category functions. General Responsibilities Carry out such training as necessary for all users of the service to ensure effectiveness. Prepare correspondence, agenda items and take and compile minutes from meetings Provide statistical data to permit the completion of statistical returns to Government Departments Dealing with telephone and email queries and engaging in follow-up action where appropriate. Comply with GDPR Proactively contribute to a culture of excellence within EA procurement service to ensure retention of Centra of Procurement Expertise status. Any other duties which may be commensurate to the grade. Essential Criteria You will also have either an NVQ Level 3 , BTEC National or two A levels or equivalent and a minimum of one year's experience in an office based administrative role. Ability to organise a busy workload to deliver effective results on time Supervision of administrative staff in the section including the management and allocation of duties. Flexibility to meet changing demands as required and to priorities and delegate as required. Ability to communicate and work effectively with others as part of a team Ability to use own initiative to solve problems and respond to others Ability to take a responsible and customer focused approach to work Ability to lead and direct a team or provide specialist advice and guidance where required, YOU WILL BENEFIT FROM: Full training and induction Work with a leading Public Sector Organisation that promotes diversity and inclusiveness The opportunity (however not guaranteed) to apply for internal roles No weekend work (Shift pattern Mon-Fri 9am-5pm) The rate of pay is 12.94 per hour, the hours of work are (Apply online only) Monday to Friday. If you would like to apply for this role, please email your CV via the Apply link.
May 02, 2024
Seasonal
Brook Street (UK) Ltd are recruiting an Executive Officer, Procurement Dept. for our leading Public Sector client Education Authority Northern Ireland, Ballymena. As a temporary Executive Officer, you will provide junior management support within the Procurement Dept and carry out administrative duties that are moderately complex; you will follow set procedures and exercise some independent judgment in carrying out instructions, under general supervision. You will provide efficient administrative support for the daily functional and operational staff. You will be proficient in MS Packages such as Excel, Outlook and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties. Main Activity Areas Delivery of Strategic Procurement Provide advice and guidance to clients relating to procurement life cycle from initiation to contract management. Provide support and assist in all aspects of the delivery of procurements and contracts. Manage and deliver under 30K procurements and assist in the delivery of all procurement services in a specific procurement category including tender initiation, evaluation, award and contract management, ensuring the most efficient and effective procure-to-pay system is implemented for each contract. Tracking and monitoring the progress of procurement processes to ensure that work is progressing in line with agreed key performance indicators and customer needs Contribute to and review administrative systems and procedures to ensure records are accurate and comprehensive and to improve service delivery, including SharePoint, procurement service sourcing register, and procurement service Quality Management System. Collating and analysing procurement category Management Information to assist and support the work of Category Officers, Category Managers and Senior Category Managers. Responsible for ensuring computerised tendering portal (eTendersNI) is utilised and maintained in accordance with agreed procedures. Procurement Management Information System / Administration Implement and carry out compliance checks on EA Procurement Service Quality Management System and ensure compliance for a procurement category. Process all tender and contractual data on eTenders NI and relevant tender folders. Administration associated with tender challenges and disputes, supplier poor performance procedures and other legal proceedings. All general administration in support of work undertaken including preparation of draft letter, minutes, notes, reports, documentation, contracts, variations to contracts, etc. Service Delivery and Staff Supervision Supervise the work of staff to ensure effective service delivery in an assigned area of procurement activity. Plan, organise and prioritise work to ensure timely completion of tasks and deadlines met. Allocate work, check quality and quantity of work, and monitor performance. Train or ensure the effective training of staff in the procedures, processes and information systems required for effective administration of assigned procurement category functions. General Responsibilities Carry out such training as necessary for all users of the service to ensure effectiveness. Prepare correspondence, agenda items and take and compile minutes from meetings Provide statistical data to permit the completion of statistical returns to Government Departments Dealing with telephone and email queries and engaging in follow-up action where appropriate. Comply with GDPR Proactively contribute to a culture of excellence within EA procurement service to ensure retention of Centra of Procurement Expertise status. Any other duties which may be commensurate to the grade. Essential Criteria You will also have either an NVQ Level 3 , BTEC National or two A levels or equivalent and a minimum of one year's experience in an office based administrative role. Ability to organise a busy workload to deliver effective results on time Supervision of administrative staff in the section including the management and allocation of duties. Flexibility to meet changing demands as required and to priorities and delegate as required. Ability to communicate and work effectively with others as part of a team Ability to use own initiative to solve problems and respond to others Ability to take a responsible and customer focused approach to work Ability to lead and direct a team or provide specialist advice and guidance where required, YOU WILL BENEFIT FROM: Full training and induction Work with a leading Public Sector Organisation that promotes diversity and inclusiveness The opportunity (however not guaranteed) to apply for internal roles No weekend work (Shift pattern Mon-Fri 9am-5pm) The rate of pay is 12.94 per hour, the hours of work are (Apply online only) Monday to Friday. If you would like to apply for this role, please email your CV via the Apply link.
Sales and Marketing Manager Salary DoE + 20% OTE Cirencester We are representing a premier supplier, who have undergone a rebrand to better align with their expertise in procurement. With nearly five decades of experience, this company boasts a stellar reputation for their comprehensive product range, robust inventory management, and customer-focused ethos. Based in Cirencester, they have successfully catered to a diverse clientele over the years. Now seeking a Sales and Marketing Manager, predominantly with a focus on sales. The successful Sales and Marketing Manager will have sales experience, excellent people management skills, and good coaching skills. In return, The Sales and Marketing Manager will receive a generous salary, 20% OTE, bonus scheme, and a company car after 6 months. Benefits: Onsite Parking EV Charger Company Pension 26 Days Annual Leave, + 8 Bank Holidays Bonus Scheme Company Car after 6 Months 20% OTE Responsibilities: Management of the sales budget Establish expectations with customer service and key account team members Evaluate KAM activities and outcomes against targets with regular review sessions Discover, assess, and execute sales enhancement initiatives Track product group performance, furnish retention data to marketing and KAMs Conduct monthly team/individual evaluations Identify, evaluate, and implement sales enhancement initiatives; coordinate marketing support Build a robust customer database emphasising quality Develop a consistent marketing activity pipeline including e-shots, brochures, and promotions Engage in market research and brand development efforts Skills/ Experience: Experience in a sales management role (or similar) Knowledge of digital marketing and Ecommerce platforms People management and coaching skills Comprehensive understanding of sales KPIs Excellent communication skills, both written and verbal Computer proficiency - ERP, M365, Sharepoint, CRM Business acumen New product launch experience would be beneficial but not essential GB Sales are your specialist recruiters in Sales and Customer Service. We hire across a vast range of roles including Sales, Customer Service, and Business Development. We manage Sales jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
May 02, 2024
Full time
Sales and Marketing Manager Salary DoE + 20% OTE Cirencester We are representing a premier supplier, who have undergone a rebrand to better align with their expertise in procurement. With nearly five decades of experience, this company boasts a stellar reputation for their comprehensive product range, robust inventory management, and customer-focused ethos. Based in Cirencester, they have successfully catered to a diverse clientele over the years. Now seeking a Sales and Marketing Manager, predominantly with a focus on sales. The successful Sales and Marketing Manager will have sales experience, excellent people management skills, and good coaching skills. In return, The Sales and Marketing Manager will receive a generous salary, 20% OTE, bonus scheme, and a company car after 6 months. Benefits: Onsite Parking EV Charger Company Pension 26 Days Annual Leave, + 8 Bank Holidays Bonus Scheme Company Car after 6 Months 20% OTE Responsibilities: Management of the sales budget Establish expectations with customer service and key account team members Evaluate KAM activities and outcomes against targets with regular review sessions Discover, assess, and execute sales enhancement initiatives Track product group performance, furnish retention data to marketing and KAMs Conduct monthly team/individual evaluations Identify, evaluate, and implement sales enhancement initiatives; coordinate marketing support Build a robust customer database emphasising quality Develop a consistent marketing activity pipeline including e-shots, brochures, and promotions Engage in market research and brand development efforts Skills/ Experience: Experience in a sales management role (or similar) Knowledge of digital marketing and Ecommerce platforms People management and coaching skills Comprehensive understanding of sales KPIs Excellent communication skills, both written and verbal Computer proficiency - ERP, M365, Sharepoint, CRM Business acumen New product launch experience would be beneficial but not essential GB Sales are your specialist recruiters in Sales and Customer Service. We hire across a vast range of roles including Sales, Customer Service, and Business Development. We manage Sales jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
Morgan Jones Recruitment Consultants
Sittingbourne, Kent
Quality Inspector Location Sittingbourne, Kent Salary £26,000 - £29,000 per annum depending on experience Hours Monday to Friday Benefits Company events, pension, onsite parking, early finish on Fridays & 185 hours of annual leave per year Do you have a good understanding of ISO9001:2105 QMS requirements? Do you have experience in welding inspection protocols? We have an opportunity in Sittingbourne for a Quality Inspector to work for one of our clients. In this role, you will be working full-time, Monday to Friday, for a well-established and respected company that delivers high-quality products for its specialist client base. Responsibilities for the role of Quality Inspector Conduct inspections on engineering drawings, utilising gauges and relevant inspection equipment for dimensional and visual assessments. Conduct material inspections as part of the quality control process. Oversee the inspection of all received parts from suppliers, employing both manual and digital measuring devices. Take charge of identifying and investigating non-conforming parts, initiating the quarantine of items, generating non-conformance reports, and collaborating with suppliers for corrective actions. Execute and validate First Article Inspection (FAI) data per AS9102 requirements. Facilitate product release and acceptance within the company's ERP system. Engage in document reviews, analysis, inspection, and archiving in compliance with EPS requirements before the release of finished goods. Participate in forecasting and planning activities based on business requirements. Play an active role in enhancing the company's Quality Management System (QMS) through continuous improvement Skills and Experience: Good understanding of ISO9001:2015 QMS requirements and customer focus. Strong communication skills both verbal and written, with good interpersonal skills. Computer literacy, proficient in the use of Microsoft Word, Excel, Access and Outlook. Self-motivated and able to prioritise and resolve competing priorities and workloads. Knowledge of and ability to interpret engineering drawings and tolerances. Experience using a range of measuring instruments. Basic knowledge of welding inspection. Able to adapt to the ever-changing technology and willingness to learn new skills. Hands-on approach to problem-solving and attention to detail. Excellent team working skills. Previous experience working in in a Quality role would be beneficial. Understanding of AS9102 (FAI) would be beneficial. Able to generate CMM Arm programs would be beneficial. To find out more about the position, please apply and we will be in touch to discuss the role in more detail. Our client is a well-established manufacturing and engineering provider which delivers a high standard product to all its client base, in both the UK and overseas. About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks Facebook, Instagram, Twitter, or LinkedIn.
May 02, 2024
Full time
Quality Inspector Location Sittingbourne, Kent Salary £26,000 - £29,000 per annum depending on experience Hours Monday to Friday Benefits Company events, pension, onsite parking, early finish on Fridays & 185 hours of annual leave per year Do you have a good understanding of ISO9001:2105 QMS requirements? Do you have experience in welding inspection protocols? We have an opportunity in Sittingbourne for a Quality Inspector to work for one of our clients. In this role, you will be working full-time, Monday to Friday, for a well-established and respected company that delivers high-quality products for its specialist client base. Responsibilities for the role of Quality Inspector Conduct inspections on engineering drawings, utilising gauges and relevant inspection equipment for dimensional and visual assessments. Conduct material inspections as part of the quality control process. Oversee the inspection of all received parts from suppliers, employing both manual and digital measuring devices. Take charge of identifying and investigating non-conforming parts, initiating the quarantine of items, generating non-conformance reports, and collaborating with suppliers for corrective actions. Execute and validate First Article Inspection (FAI) data per AS9102 requirements. Facilitate product release and acceptance within the company's ERP system. Engage in document reviews, analysis, inspection, and archiving in compliance with EPS requirements before the release of finished goods. Participate in forecasting and planning activities based on business requirements. Play an active role in enhancing the company's Quality Management System (QMS) through continuous improvement Skills and Experience: Good understanding of ISO9001:2015 QMS requirements and customer focus. Strong communication skills both verbal and written, with good interpersonal skills. Computer literacy, proficient in the use of Microsoft Word, Excel, Access and Outlook. Self-motivated and able to prioritise and resolve competing priorities and workloads. Knowledge of and ability to interpret engineering drawings and tolerances. Experience using a range of measuring instruments. Basic knowledge of welding inspection. Able to adapt to the ever-changing technology and willingness to learn new skills. Hands-on approach to problem-solving and attention to detail. Excellent team working skills. Previous experience working in in a Quality role would be beneficial. Understanding of AS9102 (FAI) would be beneficial. Able to generate CMM Arm programs would be beneficial. To find out more about the position, please apply and we will be in touch to discuss the role in more detail. Our client is a well-established manufacturing and engineering provider which delivers a high standard product to all its client base, in both the UK and overseas. About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks Facebook, Instagram, Twitter, or LinkedIn.
Your new company This reputable, well established retail consumer goods company is based in North London. The business has enjoyed consistent and strong growth over the last twenty years, building a customer-focused brand alongside its reputation for high quality consumer goods. The company has excellent staff retention, with a culture instilled in collaboration, respect, and a customer focus. Your new role They are looking for a proactive Accounts Assistant with a 'can do' attitude and excellent communication skills. The role will be working closely with the Finance Director. Reviewing invoices received from all suppliers for accuracy, appropriate level of approval, and adherence to established guidelines. Supplier statement reconciliation. Self-motivated and able to work independently to resolve queries. Weekly and monthly reporting of Accounts Payable activity. Processing the payment runs on a weekly basis. What you'll need to succeed Recent and relevant experience of the above accountabilities and duties Make recommendations regarding improvements to quality and increased efficiency, productivity, and standard work. This role will be working five days in the office (working hours 0800 - 1730), and they are looking to meet with candidates face to face ASAP. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 02, 2024
Full time
Your new company This reputable, well established retail consumer goods company is based in North London. The business has enjoyed consistent and strong growth over the last twenty years, building a customer-focused brand alongside its reputation for high quality consumer goods. The company has excellent staff retention, with a culture instilled in collaboration, respect, and a customer focus. Your new role They are looking for a proactive Accounts Assistant with a 'can do' attitude and excellent communication skills. The role will be working closely with the Finance Director. Reviewing invoices received from all suppliers for accuracy, appropriate level of approval, and adherence to established guidelines. Supplier statement reconciliation. Self-motivated and able to work independently to resolve queries. Weekly and monthly reporting of Accounts Payable activity. Processing the payment runs on a weekly basis. What you'll need to succeed Recent and relevant experience of the above accountabilities and duties Make recommendations regarding improvements to quality and increased efficiency, productivity, and standard work. This role will be working five days in the office (working hours 0800 - 1730), and they are looking to meet with candidates face to face ASAP. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Salary: £90-95k basic + executive car + attractive bonus An opportunity to take the reins of a long established and highly respected global printed communications company. Our client has set a minimum requirement of 10 years+ experience within a print or packaging firm, specifically working or having worked at a senior level (as MD or GM) with MINIMUM (No exceptions), £10m pa company in the last 5 years. Your skills must include the ability to formulate a vision for the market growth which gets communicated to employees in a compelling and actionable way. You will need to manage teams and individuals to enable them to perform to their fullest potential, setting clear expectations and demanding high levels of performance. In addition to being a charismatic leader. The successful candidate will be capable of motivating, developing and leading a team capable of maximising opportunities through the development of existing business as well as winning new accounts through the team. Function: Plan, direct and deliver sales and profit growth. This includes the management of all resources to achieve maximum efficiency and profitability. Ensuring activities of key team members are focused on strategically growing and developing the business year on year, through a mixture of staff development, sales and marketing, introduction of new methodology and technology. Setting and achieving annual targets and objectives as identified within the budget process. Sales and Marketing Accountabilities • To ensure that sales personnel activity is properly focused, pursuing and winning new business, directly and indirectly through the day to day management of both direct and indirect sales force. • To ensure development of key accounts and be able to offer and secure 'added value' services, ensuring that new or different product lines are introduced to the existing customer base. • Apply a strategic approach to the growth of the business, reviewing opportunities and driving forward growth. • To achieve and exceed company expectations in sales, margin and net profit. • To deliver an excellent service to all customers aiming to provide total satisfaction and customer retention. • To gain recognition for a professional, ethical and quality assured business. • Review, monitor and manage key internal factors which can influence the success of the business • Continued research and analysis of marketplace, to ensure correct targeting of sectors, required resources and pricing models are applied incorporating planning and recommend any investment Operational and Other Accountabilities: • Prepare, manage and be responsible for the P&L • Preparation and submission of budgets and objectives • Ensure the correct and balanced deployment of resources is in place, including equipment and personnel, to match the needs of the business and its customers • Ensure the application and enforcement of all company and corporate policies and procedures, including HR, Customer Services, Customer Relationship Management • Ensure customer service strategy is implemented • Assess, identify and facilitate staff training and development needs • Development and maintenance of excellent customer relationship management and strategic customer service levels • Ensure measurement of performance of all capital expenditure incorporating return on capital • Stringent controls of costs, expenditure and investments (SG&A) within budget parameters • To liaise with and support the Business Managers within the area Job Knowledge, Experience & Skills • Strong empathy with sales and indepth operational skills • A broad and strong knowledge of the industry and market • Must have competent understanding of IT, Finance and other organisation skills • Excellent man management skills. Due to the highly confidential nature of this vacancy we can't reveal the exact location at this stage. We are happy to communicate this information to candidates who match the client's criteria. We can confirm that under no circumstances will we email this client or any client your CV without your prior permission. This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
May 02, 2024
Full time
Salary: £90-95k basic + executive car + attractive bonus An opportunity to take the reins of a long established and highly respected global printed communications company. Our client has set a minimum requirement of 10 years+ experience within a print or packaging firm, specifically working or having worked at a senior level (as MD or GM) with MINIMUM (No exceptions), £10m pa company in the last 5 years. Your skills must include the ability to formulate a vision for the market growth which gets communicated to employees in a compelling and actionable way. You will need to manage teams and individuals to enable them to perform to their fullest potential, setting clear expectations and demanding high levels of performance. In addition to being a charismatic leader. The successful candidate will be capable of motivating, developing and leading a team capable of maximising opportunities through the development of existing business as well as winning new accounts through the team. Function: Plan, direct and deliver sales and profit growth. This includes the management of all resources to achieve maximum efficiency and profitability. Ensuring activities of key team members are focused on strategically growing and developing the business year on year, through a mixture of staff development, sales and marketing, introduction of new methodology and technology. Setting and achieving annual targets and objectives as identified within the budget process. Sales and Marketing Accountabilities • To ensure that sales personnel activity is properly focused, pursuing and winning new business, directly and indirectly through the day to day management of both direct and indirect sales force. • To ensure development of key accounts and be able to offer and secure 'added value' services, ensuring that new or different product lines are introduced to the existing customer base. • Apply a strategic approach to the growth of the business, reviewing opportunities and driving forward growth. • To achieve and exceed company expectations in sales, margin and net profit. • To deliver an excellent service to all customers aiming to provide total satisfaction and customer retention. • To gain recognition for a professional, ethical and quality assured business. • Review, monitor and manage key internal factors which can influence the success of the business • Continued research and analysis of marketplace, to ensure correct targeting of sectors, required resources and pricing models are applied incorporating planning and recommend any investment Operational and Other Accountabilities: • Prepare, manage and be responsible for the P&L • Preparation and submission of budgets and objectives • Ensure the correct and balanced deployment of resources is in place, including equipment and personnel, to match the needs of the business and its customers • Ensure the application and enforcement of all company and corporate policies and procedures, including HR, Customer Services, Customer Relationship Management • Ensure customer service strategy is implemented • Assess, identify and facilitate staff training and development needs • Development and maintenance of excellent customer relationship management and strategic customer service levels • Ensure measurement of performance of all capital expenditure incorporating return on capital • Stringent controls of costs, expenditure and investments (SG&A) within budget parameters • To liaise with and support the Business Managers within the area Job Knowledge, Experience & Skills • Strong empathy with sales and indepth operational skills • A broad and strong knowledge of the industry and market • Must have competent understanding of IT, Finance and other organisation skills • Excellent man management skills. Due to the highly confidential nature of this vacancy we can't reveal the exact location at this stage. We are happy to communicate this information to candidates who match the client's criteria. We can confirm that under no circumstances will we email this client or any client your CV without your prior permission. This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Account Manager - Logistics, Birmingham, 40,000 per annum plus Car/Car Allowance & Bonus Are you passionate about building strong client relationships and optimizing supply chain operations? Do you thrive in a dynamic environment where every day presents new challenges and opportunities? If so, we want you on our team! We are seeking a talented Account Manager with Logistics experience to join our client's team in the transport industry. This role offers an exciting opportunity to play a pivotal role in the success of the company by serving as a primary point of contact for their valued clients. Responsibilities: Build and nurture strong relationships with clients, understanding their unique logistics needs and providing tailored solutions to exceed their expectations. Identify opportunities to expand services and upsell additional offerings to existing clients, driving revenue growth and maximizing profitability. Collaborate closely with internal teams to ensure seamless execution of logistics plans, optimising efficiency and reliability in transportation and warehousing operations. Act as a strategic problem-solver, addressing any challenges or issues that arise promptly and effectively to maintain client satisfaction and retention. Stay informed about industry trends, market developments, and competitor activities, providing insights and recommendations to support business growth initiatives. Skills & Experience: Proven experience in account management or sales within the logistics industry, with a track record of exceeding targets and delivering exceptional customer service. Strong communication and negotiation skills, with the ability to effectively engage with clients at all levels of the organisation. Analytical mindset with the ability to interpret data and metrics to drive informed decision-making. Highly organised with excellent time management skills, capable of multitasking and prioritising tasks in a fast-paced environment. Stay updated with the latest market trends and developments, giving you a competitive edge in the industry. Proficiency in MS Office and CRM systems will enable you to streamline processes and maximise efficiency. About Cast UK Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit (url removed).
May 01, 2024
Full time
Account Manager - Logistics, Birmingham, 40,000 per annum plus Car/Car Allowance & Bonus Are you passionate about building strong client relationships and optimizing supply chain operations? Do you thrive in a dynamic environment where every day presents new challenges and opportunities? If so, we want you on our team! We are seeking a talented Account Manager with Logistics experience to join our client's team in the transport industry. This role offers an exciting opportunity to play a pivotal role in the success of the company by serving as a primary point of contact for their valued clients. Responsibilities: Build and nurture strong relationships with clients, understanding their unique logistics needs and providing tailored solutions to exceed their expectations. Identify opportunities to expand services and upsell additional offerings to existing clients, driving revenue growth and maximizing profitability. Collaborate closely with internal teams to ensure seamless execution of logistics plans, optimising efficiency and reliability in transportation and warehousing operations. Act as a strategic problem-solver, addressing any challenges or issues that arise promptly and effectively to maintain client satisfaction and retention. Stay informed about industry trends, market developments, and competitor activities, providing insights and recommendations to support business growth initiatives. Skills & Experience: Proven experience in account management or sales within the logistics industry, with a track record of exceeding targets and delivering exceptional customer service. Strong communication and negotiation skills, with the ability to effectively engage with clients at all levels of the organisation. Analytical mindset with the ability to interpret data and metrics to drive informed decision-making. Highly organised with excellent time management skills, capable of multitasking and prioritising tasks in a fast-paced environment. Stay updated with the latest market trends and developments, giving you a competitive edge in the industry. Proficiency in MS Office and CRM systems will enable you to streamline processes and maximise efficiency. About Cast UK Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit (url removed).
Office Operations Specialist - 39532 Rate: £25.96/hr Umbrella (inside IR35) Location: Gaydon, Warwickshire (hybrid - 3 days on site) 48 week initial contract As an Office Operations Specialist, you will be playing an active role in driving workstreams within the business management team to make a measurable impact on department excellence, culture and transformation. Your responsibilities will involve providing Business Support, supporting Business Operations, alongside being a key point of contact for all new asset requests for Vehicle Architecture & Vehicle Engineering colleagues. Key Responsibilities: Support events, planning and execution. Security Control for access to relevant document retention portals & restricted software licences. Communicating to EV on IT availability & individuals utilisation. Review Accurate and clear reporting of all data types & identification of duplicate files to increase efficiency for all department users ensuring the availability of current storage. Supporting Ride and Drive Benchmarking events (requires a clean driving licence). Procurement focal point for all new asset requests for Vehicle Architecture & Vehicle Engineering colleagues. Office stock monitor & upgrade coordination (IT equipment, desks, lockers, chairs, DSE provisions etc). Support the teams with IT hardware & software audits as required. New starter onboarding & planned leaver offboarding equipment coordination. Organisation planning for resource moves for co-location. Office move delivery ensuring all IT has the correct set up for the post move. Skills & Experience Required: Customer service background with working knowledge of IT hardware and software. Working knowledge of Microsoft Office Tools. Knowledge of DSE connectivity end user requirements. Experience of project delivery. Experience of Security Control for access to relevant document retention portals & restricted software licences. A clean driving licence Experience Preferred: Office Moves Project Delivery IT Background To apply for this contract Office Operations Specialist job in Warwick, please contact Jonathan Lee Recruitment today. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 01, 2024
Full time
Office Operations Specialist - 39532 Rate: £25.96/hr Umbrella (inside IR35) Location: Gaydon, Warwickshire (hybrid - 3 days on site) 48 week initial contract As an Office Operations Specialist, you will be playing an active role in driving workstreams within the business management team to make a measurable impact on department excellence, culture and transformation. Your responsibilities will involve providing Business Support, supporting Business Operations, alongside being a key point of contact for all new asset requests for Vehicle Architecture & Vehicle Engineering colleagues. Key Responsibilities: Support events, planning and execution. Security Control for access to relevant document retention portals & restricted software licences. Communicating to EV on IT availability & individuals utilisation. Review Accurate and clear reporting of all data types & identification of duplicate files to increase efficiency for all department users ensuring the availability of current storage. Supporting Ride and Drive Benchmarking events (requires a clean driving licence). Procurement focal point for all new asset requests for Vehicle Architecture & Vehicle Engineering colleagues. Office stock monitor & upgrade coordination (IT equipment, desks, lockers, chairs, DSE provisions etc). Support the teams with IT hardware & software audits as required. New starter onboarding & planned leaver offboarding equipment coordination. Organisation planning for resource moves for co-location. Office move delivery ensuring all IT has the correct set up for the post move. Skills & Experience Required: Customer service background with working knowledge of IT hardware and software. Working knowledge of Microsoft Office Tools. Knowledge of DSE connectivity end user requirements. Experience of project delivery. Experience of Security Control for access to relevant document retention portals & restricted software licences. A clean driving licence Experience Preferred: Office Moves Project Delivery IT Background To apply for this contract Office Operations Specialist job in Warwick, please contact Jonathan Lee Recruitment today. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
We are looking for an exceptional customer experience leader to join as maternity cover for 12 months as Head of Service. This is a crucial role in the organisation, leading teams across each of our key treatment areas and ensuring that all our patients get the support they need throughout their treatment journey, through value-led touchpoints and meaningful conversations. This is a role with visibility across the organisation and high impact from day one, both internally and on our patients lives. RESPONSIBILITIES Lead and develop a high functioning and best in class service team (of approximately 50 colleagues), continually improving efficiency and quality to support our strategic goals and ambitious growth Own and deliver key patient success metrics Foster a positive culture of putting our patients at the heart of everything we do, within your team and across the organisation Design and deliver journeys centred around giving patients the support they need at key moments to get the most out of their treatments Coach and develop our team leads to reach their full potential as effective people managers Conduct regular analysis of customer insights and data to continually improve our approach Develop customer engagement initiatives to foster long-term relationships and increase retention and improve outcomes Bring operational excellence to diverse, patient facing teams, driving efficiencies and improving our service delivery Bring strong capacity planning to help our team and business scale Stay updated on industry trends, emerging technologies, and best practices to drive innovation and maintain a competitive edge You have a proven track record in a customer experience or customer service role, ideally in a scaleup or the healthcare industry You have led high performance teams and are able to coach, train and inspire teams to deliver their best You are a strong collaborator who is able to influence across teams and levels You have a bias for impact and outcomes and use data to ruthlessly prioritise You have a good understanding of ecommerce and/or subscription models You are confident working with data and senior stakeholders You are an excellent communicator You won't be afraid to get stuck in and lead by example ABOUT MANUAL MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss. MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand. We're destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one's health and wellbeing. A place that didn't exist until now. Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond, After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK's fastest-growing healthtech and help supercharge our mission. Websites: EQUAL EMPLOYMENT OPPORTUNITY Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline. We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.
May 01, 2024
Full time
We are looking for an exceptional customer experience leader to join as maternity cover for 12 months as Head of Service. This is a crucial role in the organisation, leading teams across each of our key treatment areas and ensuring that all our patients get the support they need throughout their treatment journey, through value-led touchpoints and meaningful conversations. This is a role with visibility across the organisation and high impact from day one, both internally and on our patients lives. RESPONSIBILITIES Lead and develop a high functioning and best in class service team (of approximately 50 colleagues), continually improving efficiency and quality to support our strategic goals and ambitious growth Own and deliver key patient success metrics Foster a positive culture of putting our patients at the heart of everything we do, within your team and across the organisation Design and deliver journeys centred around giving patients the support they need at key moments to get the most out of their treatments Coach and develop our team leads to reach their full potential as effective people managers Conduct regular analysis of customer insights and data to continually improve our approach Develop customer engagement initiatives to foster long-term relationships and increase retention and improve outcomes Bring operational excellence to diverse, patient facing teams, driving efficiencies and improving our service delivery Bring strong capacity planning to help our team and business scale Stay updated on industry trends, emerging technologies, and best practices to drive innovation and maintain a competitive edge You have a proven track record in a customer experience or customer service role, ideally in a scaleup or the healthcare industry You have led high performance teams and are able to coach, train and inspire teams to deliver their best You are a strong collaborator who is able to influence across teams and levels You have a bias for impact and outcomes and use data to ruthlessly prioritise You have a good understanding of ecommerce and/or subscription models You are confident working with data and senior stakeholders You are an excellent communicator You won't be afraid to get stuck in and lead by example ABOUT MANUAL MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss. MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand. We're destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one's health and wellbeing. A place that didn't exist until now. Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond, After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK's fastest-growing healthtech and help supercharge our mission. Websites: EQUAL EMPLOYMENT OPPORTUNITY Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline. We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.
£25,000 Basic + OTE £36,000 UNCAPPED + Benefits Warm. Inquisitive. Dynamic. These are the qualities that align with our client's story of customer and employee focussed growth over the last 59 years. As a result of sustained long term commercial growth, a rewarding new career opportunity is now available for a dynamic, confident and personable Telemarketing/Telesales Executive to generate interest and arrange appointments for the wider field sales team on behalf of the UK's leading communications provider, as they continue to grow. Our client has been specialists in bringing people and technology together to create change for the better since 1965, transforming the ways that people and technology connect and create value. To continue reaching an ever growing audience, a professional telephone-based sales professional with the ability to quickly connect with potential new customers is required to join a highly trained and supportive team with great leadership and wonderful employee retention. The successful candidate will focus their day-to-day activity on outbound telemarketing, telesales and relationship development. In order to successfully achieve role and team specific goals the ability to identify, track and develop business opportunities, potentially over a period of days, weeks or even months, is essential. This position is ideally suited to a highly driven and motivated individual with a passion for hitting achievable targets and earning uncapped commission. Previous experience in a telephone-based sales or marketing role is not essential as our client will provide a comprehensive training program for the candidate that can demonstrate their professional, engaging personality, coupled with a desire to consistently hit and exceed targets. Key Responsibilities Responsible for increasing revenues by contacting businesses by telephone to re-engage and/or identify new commercial opportunities Schedule qualified appointments/ presentations on behalf of the Field Sales team Maintain and update the customer database Go the 'extra mile' to meet the daily / weekly targets and facilitate future sales Ensure the delivery of set performance targets measured against specific KPI's Play an active role in the general marketing and brand activity in order to increase the profile of the business and generate new business Skills & Experience Highly Motivated Competitive Excellent Communication Skills Initiative and Problem Solving Resilient Professional Team Player High Attention to Detail Computer literacy with Microsoft Office Suite This is a wonderful opportunity for an ambitious, dynamic and confident Telemarketing/Telesales Executive to become part of an expanding team offering genuine career development opportunities and great job satisfaction from day one. If you're ready to take on this exciting challenge, we want to hear from you. In return for your commitment, a competitive, negotiable base salary is on offer in addition to a fully uncapped commission structure and an impressive employee focussed benefits package designed around you. Apply now!
May 01, 2024
Full time
£25,000 Basic + OTE £36,000 UNCAPPED + Benefits Warm. Inquisitive. Dynamic. These are the qualities that align with our client's story of customer and employee focussed growth over the last 59 years. As a result of sustained long term commercial growth, a rewarding new career opportunity is now available for a dynamic, confident and personable Telemarketing/Telesales Executive to generate interest and arrange appointments for the wider field sales team on behalf of the UK's leading communications provider, as they continue to grow. Our client has been specialists in bringing people and technology together to create change for the better since 1965, transforming the ways that people and technology connect and create value. To continue reaching an ever growing audience, a professional telephone-based sales professional with the ability to quickly connect with potential new customers is required to join a highly trained and supportive team with great leadership and wonderful employee retention. The successful candidate will focus their day-to-day activity on outbound telemarketing, telesales and relationship development. In order to successfully achieve role and team specific goals the ability to identify, track and develop business opportunities, potentially over a period of days, weeks or even months, is essential. This position is ideally suited to a highly driven and motivated individual with a passion for hitting achievable targets and earning uncapped commission. Previous experience in a telephone-based sales or marketing role is not essential as our client will provide a comprehensive training program for the candidate that can demonstrate their professional, engaging personality, coupled with a desire to consistently hit and exceed targets. Key Responsibilities Responsible for increasing revenues by contacting businesses by telephone to re-engage and/or identify new commercial opportunities Schedule qualified appointments/ presentations on behalf of the Field Sales team Maintain and update the customer database Go the 'extra mile' to meet the daily / weekly targets and facilitate future sales Ensure the delivery of set performance targets measured against specific KPI's Play an active role in the general marketing and brand activity in order to increase the profile of the business and generate new business Skills & Experience Highly Motivated Competitive Excellent Communication Skills Initiative and Problem Solving Resilient Professional Team Player High Attention to Detail Computer literacy with Microsoft Office Suite This is a wonderful opportunity for an ambitious, dynamic and confident Telemarketing/Telesales Executive to become part of an expanding team offering genuine career development opportunities and great job satisfaction from day one. If you're ready to take on this exciting challenge, we want to hear from you. In return for your commitment, a competitive, negotiable base salary is on offer in addition to a fully uncapped commission structure and an impressive employee focussed benefits package designed around you. Apply now!
Description Role Summary: Responsible for Product quality review associated with the manufacturing process. Discusses consequences of changes in products and processes for the own team in the manufacturing organization. Responsibilities: Compile Databook packages in line with QMS (quality management requirements). Ensure the structure, quality of presentation and legibility is satisfactory and in accordance with BH standard and Customer requirements. Maintain all approved records accurately using the agreed storage system, in-line with BH and Customer document retention policies. Support the generation of KPI reporting using EXCEL, Oracle/ERP, and Support Central systems. Maintain QMS responsibilities by working with internal stakeholders, making recommendations for possible corrective actions, writing, and updating procedures, systems, and checklists. Use correct Quality tools to raise concerns/submit continuous improvement ideas. Strong HSE work ethic. High awareness to the safety culture of the business. Qualifications: Bachelor's degree from an accredited university or college (or a high school diploma / GED with proven years of experience in Manufacturing). Desired Characteristics: Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills.
May 01, 2024
Contractor
Description Role Summary: Responsible for Product quality review associated with the manufacturing process. Discusses consequences of changes in products and processes for the own team in the manufacturing organization. Responsibilities: Compile Databook packages in line with QMS (quality management requirements). Ensure the structure, quality of presentation and legibility is satisfactory and in accordance with BH standard and Customer requirements. Maintain all approved records accurately using the agreed storage system, in-line with BH and Customer document retention policies. Support the generation of KPI reporting using EXCEL, Oracle/ERP, and Support Central systems. Maintain QMS responsibilities by working with internal stakeholders, making recommendations for possible corrective actions, writing, and updating procedures, systems, and checklists. Use correct Quality tools to raise concerns/submit continuous improvement ideas. Strong HSE work ethic. High awareness to the safety culture of the business. Qualifications: Bachelor's degree from an accredited university or college (or a high school diploma / GED with proven years of experience in Manufacturing). Desired Characteristics: Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills.
Personal Lines Insurance Adviser Location: Street Salary: Negotiable We are currently looking for a Personal Lines Insurance Adviser to join the successful and experienced team based out of the Street office location. The position provides advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements. This is a long term and progressive opportunity with a stable and reputable broker. You will need insurance underwriting or broking knowledge from either another broker or financial services company. If you are keen on working in a professional, friendly and happy environment this position will suit you. The day to day : Meet and deliver against agreed Renewal Retention or New Business Targets , contributing towards the teams overall targets & KPI's Ensure you carry out thorough pre renewal reviews and with your clients annually. Conduct a full market review for your client and offer the most suitable policy and product. Invite all Personal Lines polices within good time, in line with our Higos operational guidance of 21 days prior to the renewal date. Ensure polices are renewed, on or before the renewal date. Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to. Manage and prioritise your Tasks are kept up to date and not overdue Identify and discuss with your clients cross sell opportunities Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year-end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time. Adherence to our Training & Competency scheme and pass audits. Keep Up to date with Continuous Professional Development Plan (CPD) As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives. What's on offer: Negotiable basic salary + bonus Wide range of additional addon benefits and discounts (Pension, Holiday etc) Your experience: Customer Service & Administration Willing to undrgo training if required Ability to take responsibility for own performance Strong verbal and written communication skills
May 01, 2024
Full time
Personal Lines Insurance Adviser Location: Street Salary: Negotiable We are currently looking for a Personal Lines Insurance Adviser to join the successful and experienced team based out of the Street office location. The position provides advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements. This is a long term and progressive opportunity with a stable and reputable broker. You will need insurance underwriting or broking knowledge from either another broker or financial services company. If you are keen on working in a professional, friendly and happy environment this position will suit you. The day to day : Meet and deliver against agreed Renewal Retention or New Business Targets , contributing towards the teams overall targets & KPI's Ensure you carry out thorough pre renewal reviews and with your clients annually. Conduct a full market review for your client and offer the most suitable policy and product. Invite all Personal Lines polices within good time, in line with our Higos operational guidance of 21 days prior to the renewal date. Ensure polices are renewed, on or before the renewal date. Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to. Manage and prioritise your Tasks are kept up to date and not overdue Identify and discuss with your clients cross sell opportunities Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year-end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time. Adherence to our Training & Competency scheme and pass audits. Keep Up to date with Continuous Professional Development Plan (CPD) As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives. What's on offer: Negotiable basic salary + bonus Wide range of additional addon benefits and discounts (Pension, Holiday etc) Your experience: Customer Service & Administration Willing to undrgo training if required Ability to take responsibility for own performance Strong verbal and written communication skills
Customer Success Managers (CSMs) connect our most strategic clients to Refinitiv's portfolio of quant and feed solutions. The specialist plays a vital role in ensuring our customer's can unleash the full power of Refinitiv by discovering and implementing workflow solutions while continuously providing scalable yet adaptable guidance throughout the customer's journey. In a role that is comprised of relationship management, education, data science and deep functional expertise, CSMs are responsible for the successful adoption and expansion of our content within their assigned accounts. Responsibilities are as follows: Build and maintain strong customer relationships at all levels of customer organisations: analysts, researchers, data scientists, developers and quants at the world's largest and most prominent investment firms, banks and hedge funds; Proactively identify at risk" customers/end users and established retention strategies to mitigate risk. Tactically focus on user workflow and data requirement; Equal parts trusted advisor and roadmap architect, the CSM will collaboratively design and implement activities with end users and key business decision makers to assist in reducing competitive risk and identifying opportunities for expansion; By transforming our client's business through user adoption of our suite of solutions, the CSM will create the conditions for optimal renewal and upsell growth; Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them; Demonstrate and educate new customers on content and technology in a manner that is tailored to their specific use-case; Monitor usage data, health gauges and growth opportunities in order to create actionable insights and strategically pivot when necessary; Prompt Refinitiv business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross-sell) are generated through adoption engagements; Ensure customers derive maximum value from their investment, utilize all licenses and collaborate with other Refinitiv stakeholder teams to ensure retention and growth; Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption. Who are we looking for? Must have knowledge & experience in financial services with direct involvement with Digital Wealth customers. Up-to-date with Market trends, customer challenges and opportunities in the Buy-Side and quant market; Proficient in Excel; Proven track record of managing a book of business; Strong ability to collaborate with internal operational and account management teams; Experience facilitating customer meetings and presenting in front of an audience; Excellent listening, presentation, and communication skills at all business levels and displays effective interpersonal skills; Ability to navigate complex customer and stakeholder environments, manage communications and project/engagement plans; Well organised and self-motivated with the ability to work independently but also to be a team player. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
Customer Success Managers (CSMs) connect our most strategic clients to Refinitiv's portfolio of quant and feed solutions. The specialist plays a vital role in ensuring our customer's can unleash the full power of Refinitiv by discovering and implementing workflow solutions while continuously providing scalable yet adaptable guidance throughout the customer's journey. In a role that is comprised of relationship management, education, data science and deep functional expertise, CSMs are responsible for the successful adoption and expansion of our content within their assigned accounts. Responsibilities are as follows: Build and maintain strong customer relationships at all levels of customer organisations: analysts, researchers, data scientists, developers and quants at the world's largest and most prominent investment firms, banks and hedge funds; Proactively identify at risk" customers/end users and established retention strategies to mitigate risk. Tactically focus on user workflow and data requirement; Equal parts trusted advisor and roadmap architect, the CSM will collaboratively design and implement activities with end users and key business decision makers to assist in reducing competitive risk and identifying opportunities for expansion; By transforming our client's business through user adoption of our suite of solutions, the CSM will create the conditions for optimal renewal and upsell growth; Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them; Demonstrate and educate new customers on content and technology in a manner that is tailored to their specific use-case; Monitor usage data, health gauges and growth opportunities in order to create actionable insights and strategically pivot when necessary; Prompt Refinitiv business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross-sell) are generated through adoption engagements; Ensure customers derive maximum value from their investment, utilize all licenses and collaborate with other Refinitiv stakeholder teams to ensure retention and growth; Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption. Who are we looking for? Must have knowledge & experience in financial services with direct involvement with Digital Wealth customers. Up-to-date with Market trends, customer challenges and opportunities in the Buy-Side and quant market; Proficient in Excel; Proven track record of managing a book of business; Strong ability to collaborate with internal operational and account management teams; Experience facilitating customer meetings and presenting in front of an audience; Excellent listening, presentation, and communication skills at all business levels and displays effective interpersonal skills; Ability to navigate complex customer and stakeholder environments, manage communications and project/engagement plans; Well organised and self-motivated with the ability to work independently but also to be a team player. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Role: Sales Agent Salary: £24,255 to £27,876 OTE including £2,000 performance related bonus per annum, once established within your role. Location: Birmingham Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday. The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills. If you are a self-motivated individual who can build rapport with people from all backgrounds this would be the role for you! What you will be doing: Providing customers with insurance quotes for taxi insurance. Handling midterm enquiries and renewals. Retain current clients to ensure high retention at renewal stage. Providing excellent rapport building skills Identifying and assessing customer needs, working to deliver good outcomes for our customers displaying strong consumer duty practices. Answering inbound telephone calls. Making outbound telephone calls (no "cold calling"). Maximise targets through the provision of effective and efficient communication and negotiation skills. We are looking for colleagues who are: Friendly, approachable and enjoys helping people. A confident communicator who has good sales, negotiation and persuasion skills and can manage challenging conversations. Know how to have authentic and engaging conversations. A confident & effective communicator, both written and verbal, with a great telephone manner. Focused on delivering exceptional customer experiences. Organised and able to multitask in a fast-paced environment. Trustworthy and reliable. A team player who is enthusiastic, driven and self-motivated and who understands the importance of their role and the role of others in their team. Able to keep their product and finance services knowledge up to date. Motor Insurance experience is an advantage but no essential. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform "Your tomorrow" Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey
May 01, 2024
Full time
Role: Sales Agent Salary: £24,255 to £27,876 OTE including £2,000 performance related bonus per annum, once established within your role. Location: Birmingham Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday. The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills. If you are a self-motivated individual who can build rapport with people from all backgrounds this would be the role for you! What you will be doing: Providing customers with insurance quotes for taxi insurance. Handling midterm enquiries and renewals. Retain current clients to ensure high retention at renewal stage. Providing excellent rapport building skills Identifying and assessing customer needs, working to deliver good outcomes for our customers displaying strong consumer duty practices. Answering inbound telephone calls. Making outbound telephone calls (no "cold calling"). Maximise targets through the provision of effective and efficient communication and negotiation skills. We are looking for colleagues who are: Friendly, approachable and enjoys helping people. A confident communicator who has good sales, negotiation and persuasion skills and can manage challenging conversations. Know how to have authentic and engaging conversations. A confident & effective communicator, both written and verbal, with a great telephone manner. Focused on delivering exceptional customer experiences. Organised and able to multitask in a fast-paced environment. Trustworthy and reliable. A team player who is enthusiastic, driven and self-motivated and who understands the importance of their role and the role of others in their team. Able to keep their product and finance services knowledge up to date. Motor Insurance experience is an advantage but no essential. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform "Your tomorrow" Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey
Primary Details Time Type: Full time Worker Type: Employee The opportunity As a Case Handler, you will effectively co-ordinate multinational insurance programmes through their full lifecycle (quote, bind, policy administration, cashflow management). You will work closely with our Producing Underwriting teams in the UK, Europe and Canada, and our Global Network offices around the world. The role is dynamic and fast-paced, providing daily variety, with excellent opportunities to share and extend your Multinational Insurance knowledge. We are seeking individuals who are looking for a chance to join a great team and progress their career in a supportive environment where anything is possible. If you are a team player with a desire to learn, then this is the role for you. Your new role Work closely with other areas of the business, including Credit Control and Global Network Managers Communicate and share information with global underwriters Servicing Offices, brokers and other interested parties Prepare, collate and communicate new and renewal programme information, handle mid-term changes to ensure delivery of key programme stages and co-ordinate/ manage local underwriting input and policy servicing Provide detailed information to Underwriters to advise on local servicing costs, taxes, tariffs, retentions, etc. to enable adequate pricing Produce and issue accurate instructions for Servicing Offices Handle local payments and central collections and ensure the overall cash position is properly managed Check local policy schedules and reinsurance cession slips Produce accurate tax calculations using appropriate tools to include in premium allocations Use of appropriate systems to service and co-ordinate programmes, including processing of UK premiums, ensuring data quality is maintained Work with Client Managers to ensure they are kept up to date and any issues and queries are escalated/resolved in a timely manner Generate ideas for continuous improvement of the Multinational lifecycle process and support projects in this regard where opportunities arise Provide subject matter expertise on all aspects of multinational administration to all stakeholder s About you Ability to adhere to Service Standards, regulatory and compliance requirements Ability to produce detailed reports at various levels Analytical insight (ability to extrapolate from limited or complex data) Ability to work under pressure to tight deadlines, to be flexible, multi-task, organize and prioritize own workload Ability to use MS Office applications, Word, Excel, PowerPoint, Teams Why QBE? We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference . In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation () . Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; " 5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award " Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year " Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year " We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers." ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future . Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report ( Link ) . About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply ! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. APPLY NOW and let's make it happen!" How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
May 01, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee The opportunity As a Case Handler, you will effectively co-ordinate multinational insurance programmes through their full lifecycle (quote, bind, policy administration, cashflow management). You will work closely with our Producing Underwriting teams in the UK, Europe and Canada, and our Global Network offices around the world. The role is dynamic and fast-paced, providing daily variety, with excellent opportunities to share and extend your Multinational Insurance knowledge. We are seeking individuals who are looking for a chance to join a great team and progress their career in a supportive environment where anything is possible. If you are a team player with a desire to learn, then this is the role for you. Your new role Work closely with other areas of the business, including Credit Control and Global Network Managers Communicate and share information with global underwriters Servicing Offices, brokers and other interested parties Prepare, collate and communicate new and renewal programme information, handle mid-term changes to ensure delivery of key programme stages and co-ordinate/ manage local underwriting input and policy servicing Provide detailed information to Underwriters to advise on local servicing costs, taxes, tariffs, retentions, etc. to enable adequate pricing Produce and issue accurate instructions for Servicing Offices Handle local payments and central collections and ensure the overall cash position is properly managed Check local policy schedules and reinsurance cession slips Produce accurate tax calculations using appropriate tools to include in premium allocations Use of appropriate systems to service and co-ordinate programmes, including processing of UK premiums, ensuring data quality is maintained Work with Client Managers to ensure they are kept up to date and any issues and queries are escalated/resolved in a timely manner Generate ideas for continuous improvement of the Multinational lifecycle process and support projects in this regard where opportunities arise Provide subject matter expertise on all aspects of multinational administration to all stakeholder s About you Ability to adhere to Service Standards, regulatory and compliance requirements Ability to produce detailed reports at various levels Analytical insight (ability to extrapolate from limited or complex data) Ability to work under pressure to tight deadlines, to be flexible, multi-task, organize and prioritize own workload Ability to use MS Office applications, Word, Excel, PowerPoint, Teams Why QBE? We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference . In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation () . Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; " 5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award " Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year " Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year " We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers." ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future . Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report ( Link ) . About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply ! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. APPLY NOW and let's make it happen!" How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job Description Role - Customer Service Administrator (known locally as Property Manager: Deposit Specialist) Salary - £23,600 per annum Location - Olympus Ave, Royal Leamington Spa, Warwick CV34 6RZ Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) Employment Type - Full-time, permanentHere at Accord: Countrywide , we are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Deposit Specialists play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, when coming to the end of their tenancy. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The Role: As a Property Manager: Deposit Specialist, you will be fully managing your own portfolio of tenancies ending, across any of our 60 brands. Acting as a key contact for our tenants and landlords in the end of tenancy process, from the moment notice is given, through to the security deposit being released.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Arrange end-of-tenancy check-out appointments with landlord, tenant, and supplier, communicating appropriately Cross-checking original inventory against check-out report and identifying tenant liabilities Negotiate with landlord and tenants to agree deductions, within legislative timescales Identifying general maintenance or improvements to maintain the property in good order Work closely with our branch colleagues, expedite the process where there is a new tenant moving into the property Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Provide a first-class service to maximise customer retention and re-letting Work as a team player, being helpful and supportive to colleagues Ensure personal and team deadlines are met, service levels maintained and KPI's achieved About You: We're not just looking for good customer service; we re looking for Property Managers who can successfully negotiate agreements and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore you will need the following skills:- A positive 'can-do' approach is essential Passionate about delivering exceptional customer service Confident communicator, both verbal and written Effective negotiating skills Excellent organisational skills with attention to detail Strong time management skills Ability to problem solve Able to remain calm under pressure and work to timescales What you get in return for a career as a Property Manager: 23 days annual leave increasing with length of service Pension scheme Full training, support and guidance Excellent career progression opportunities throughout the business Outstanding discounts across retail, entertainment, travel and health Wellness benefits, we are part of the wellness charity - MIND CC00410
May 01, 2024
Full time
Job Description Role - Customer Service Administrator (known locally as Property Manager: Deposit Specialist) Salary - £23,600 per annum Location - Olympus Ave, Royal Leamington Spa, Warwick CV34 6RZ Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) Employment Type - Full-time, permanentHere at Accord: Countrywide , we are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Deposit Specialists play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, when coming to the end of their tenancy. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The Role: As a Property Manager: Deposit Specialist, you will be fully managing your own portfolio of tenancies ending, across any of our 60 brands. Acting as a key contact for our tenants and landlords in the end of tenancy process, from the moment notice is given, through to the security deposit being released.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Arrange end-of-tenancy check-out appointments with landlord, tenant, and supplier, communicating appropriately Cross-checking original inventory against check-out report and identifying tenant liabilities Negotiate with landlord and tenants to agree deductions, within legislative timescales Identifying general maintenance or improvements to maintain the property in good order Work closely with our branch colleagues, expedite the process where there is a new tenant moving into the property Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Provide a first-class service to maximise customer retention and re-letting Work as a team player, being helpful and supportive to colleagues Ensure personal and team deadlines are met, service levels maintained and KPI's achieved About You: We're not just looking for good customer service; we re looking for Property Managers who can successfully negotiate agreements and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore you will need the following skills:- A positive 'can-do' approach is essential Passionate about delivering exceptional customer service Confident communicator, both verbal and written Effective negotiating skills Excellent organisational skills with attention to detail Strong time management skills Ability to problem solve Able to remain calm under pressure and work to timescales What you get in return for a career as a Property Manager: 23 days annual leave increasing with length of service Pension scheme Full training, support and guidance Excellent career progression opportunities throughout the business Outstanding discounts across retail, entertainment, travel and health Wellness benefits, we are part of the wellness charity - MIND CC00410
Job Description Salary - £23,150 per annumLocation - BromleyDays & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pmEmployment Type - Full-time, permanent We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Property Administrators play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The role of a Property Administrator: As a Property Administrator you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinating urgent and routine repairs and maintenance Liaising with trades people/contractors and keeping customers up to date Organising safety inspections and managing remedial works Liaising with landlords following regular property visits Assisting customers with general tenancy queries Carrying out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Providing a first-class service to maximise customer retention Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved Our tenants, landlords and branch colleagues rely on our Property Managers as subject matter experts and to act efficiently and calmly when dealing with their properties. Having a competent knowledge of lettings legislation, tenancy agreement and landlord contracts to help and support, is necessary - full training is provided Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity . CC00411
May 01, 2024
Full time
Job Description Salary - £23,150 per annumLocation - BromleyDays & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pmEmployment Type - Full-time, permanent We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Property Administrators play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The role of a Property Administrator: As a Property Administrator you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinating urgent and routine repairs and maintenance Liaising with trades people/contractors and keeping customers up to date Organising safety inspections and managing remedial works Liaising with landlords following regular property visits Assisting customers with general tenancy queries Carrying out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Providing a first-class service to maximise customer retention Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved Our tenants, landlords and branch colleagues rely on our Property Managers as subject matter experts and to act efficiently and calmly when dealing with their properties. Having a competent knowledge of lettings legislation, tenancy agreement and landlord contracts to help and support, is necessary - full training is provided Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity . CC00411