Director, Client Success (Global) at Video AdTech Platform Exciting opportunity for an experienced Client Success leader to join a true pioneer in the video advertising space. The Company: Rapidly expanding business, with huge growth plans across the UK, US and Europe Pre-IPO with over $100M in VC funding Clients: Mondolez, Pepsi, Cadbury, Nike, P&G The Role: The Director of Client Success is instrumental in driving client happiness and business growth on a global scale. Overarching responsibility for customer satisfaction and retention of Tier 1 accounts (80% brand direct) Management and development of junior team members Product expert; confident translating customer needs into product-led solutions Needs: The Director of Client Success will have a solid understanding of the AdTech and Media space. Coming from an AdTech vendor, or a Media Agency Experience managing Enterprise clients (brand direct) Good technical understand of the AdTech Space Not right? Have a look at some of our other Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally. Our Advertising Technology Team are specialists in the digital advertising industry and work with a range of companies from ad tech vendors, media agencies and publishers working on vacancies across programmatic, paid social, PPC, CRM & data analytics. The key roles they hire for are ad operations, account managers, technical account managers, traders and analytics. Our portfolio of roles includes a variety of mid-senior and executive level roles
May 18, 2024
Full time
Director, Client Success (Global) at Video AdTech Platform Exciting opportunity for an experienced Client Success leader to join a true pioneer in the video advertising space. The Company: Rapidly expanding business, with huge growth plans across the UK, US and Europe Pre-IPO with over $100M in VC funding Clients: Mondolez, Pepsi, Cadbury, Nike, P&G The Role: The Director of Client Success is instrumental in driving client happiness and business growth on a global scale. Overarching responsibility for customer satisfaction and retention of Tier 1 accounts (80% brand direct) Management and development of junior team members Product expert; confident translating customer needs into product-led solutions Needs: The Director of Client Success will have a solid understanding of the AdTech and Media space. Coming from an AdTech vendor, or a Media Agency Experience managing Enterprise clients (brand direct) Good technical understand of the AdTech Space Not right? Have a look at some of our other Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally. Our Advertising Technology Team are specialists in the digital advertising industry and work with a range of companies from ad tech vendors, media agencies and publishers working on vacancies across programmatic, paid social, PPC, CRM & data analytics. The key roles they hire for are ad operations, account managers, technical account managers, traders and analytics. Our portfolio of roles includes a variety of mid-senior and executive level roles
Job Description Activation Manager Reporting of the Role This role reports to Group Activation Manager Overview of job The Activation Manager will use their ability to build and foster strong relationships with key stakeholders across outdoor agencies (specialists) and ensure we deliver best in class service. You will take ownership of key accounts from an implementational perspective seeing campaigns through from planning to activation via traditional and automated trading routes with our specialists, ensuring you are maintaining weekly revenue tracking for your business unit. You will align with the Group Activation Manager and Agency Managers to ensure we are aligning on our sales strategy by influencing sustainable revenue growth at implementational planning phase by maximising share & best prices on every piece of business whilst identifying additional opportunities within the portfolio to create new sales opportunities. Be a team player and know when to incorporate the wider Global business to drive revenue across our key commercial departments (Creative Solutions, Airports, DAXO, Production, etc) You will be a Global ambassador, keeping our key stakeholders up to date with the latest and great developments from Global, ensuring we are getting everyone to love outdoor as much as we do. 3 best things about the job Working on the best Outdoor products in the market, including the number one programmatic offering in outdoor. Your days are guaranteed variety - dealing with client requests, working with your internal counterparts on delivering marketing growth to pitching for your (un)fair share. Customer facing having autonomy on your business unit from planning to trading. You are the face of Global within your specialist patch, with the freedom to own and develop relationships with Specialist planning and buying teams. Measures of success - Revenue and product mix targets Proactive Pitch KPI's Specific client growth targets: acquisition, growth and retention Pitch conversion rates - supporting your team to ensure they are working with their agency counterpart to ensure pitches turn into bookings and that those pitches work there way through from agency to specialist planning/booking Scores in specialist media owner surveys Integration with other Global departments and commitment to 'One Global' culture In the first few months, you would have: Demonstrated a strong understanding of all Global products and environments and able to clearly articulate the sales benefits of each. With support of your Group Activation Manager and Head of Trading deliver pricing recommendations based off Global pricing guidelines. Understand the wider Global and DAXO portfolio Regular face to face time with your specialist/agencies; Hot Desk, Status Meetings & Inspiration Sessions Built strong relationships and rapport with your key contacts. Undertaken the Global Outdoor new training programme Collaborate with your OOH agencies to grow sales opportunities Fostered a relationship with your internal team and built am efficient way of working Presented in front of your key customers and internal colleagues Responsibilities of the role Understand the key challenges and issues your customers face and ensure that your team are helping to provide solutions to these challenges to ensure we are perceived as a key partner Ensure you deliver exceptional customer service and ensure the smooth running of the day-to-day business. This will include forecasting for your business on a three-monthly rolling basis and working closely with the Group Activation Manager and Agency team to ensure the delivery of weekly targets Understand and contribute to delivering weekly, monthly and quarterly sales targets across your sales team and floor. Have an enthusiastic and can-do attitude in a difficult economy and support the commercial directors in key department initiatives to build a 'One Global' culture Regular alignment with your Agency Manager to ensure you are knowledge sharing briefs and intel Collaboration with your agency counterparts to build quarterly strategic business plans across your client base. Own the investment arm of your business unit with support form your Group Activation Manager and Head of Trading Ability to use audience measurement tools, revenue dashboards and industry data tools (Nielsen and Aureus) What you will need Experience Demonstrate media sales experience as an experienced Account Manager in Trading and/or Planning division. An understanding of the UK media market place. Proactive sales approach and able to deliver creative and innovative solutions. Resilient and flexible individual Highly developed interpersonal skills with excellent verbal and written communication skills. Thorough understanding of the key challenges we face commercially and how we may overcome these Qualifications No formal qualifications required Soft skills Excellent time management and personal organisation Clear communication to a wide variety of role types including to customers Excellent teamwork Technical skills Ability to use Keynote, PowerPoint, Excel, Good understanding of the application of industry measurement tools - Route Ability to pick up new systems and tools (guidance provided provided) Everyone is welcome at Global Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can't possibly serve our diverse audiences without first nurturing and celebrating it in our people and that's why we work hard to create an inclusive culture for everyone. We believe that diversity will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you. We will always seek to make appropriate adjustments to the recruitment process and workplace to be fully inclusive to people with different needs and working styles. If you require us to make any reasonable adjustments for you or to disclose a condition, please email
May 17, 2024
Full time
Job Description Activation Manager Reporting of the Role This role reports to Group Activation Manager Overview of job The Activation Manager will use their ability to build and foster strong relationships with key stakeholders across outdoor agencies (specialists) and ensure we deliver best in class service. You will take ownership of key accounts from an implementational perspective seeing campaigns through from planning to activation via traditional and automated trading routes with our specialists, ensuring you are maintaining weekly revenue tracking for your business unit. You will align with the Group Activation Manager and Agency Managers to ensure we are aligning on our sales strategy by influencing sustainable revenue growth at implementational planning phase by maximising share & best prices on every piece of business whilst identifying additional opportunities within the portfolio to create new sales opportunities. Be a team player and know when to incorporate the wider Global business to drive revenue across our key commercial departments (Creative Solutions, Airports, DAXO, Production, etc) You will be a Global ambassador, keeping our key stakeholders up to date with the latest and great developments from Global, ensuring we are getting everyone to love outdoor as much as we do. 3 best things about the job Working on the best Outdoor products in the market, including the number one programmatic offering in outdoor. Your days are guaranteed variety - dealing with client requests, working with your internal counterparts on delivering marketing growth to pitching for your (un)fair share. Customer facing having autonomy on your business unit from planning to trading. You are the face of Global within your specialist patch, with the freedom to own and develop relationships with Specialist planning and buying teams. Measures of success - Revenue and product mix targets Proactive Pitch KPI's Specific client growth targets: acquisition, growth and retention Pitch conversion rates - supporting your team to ensure they are working with their agency counterpart to ensure pitches turn into bookings and that those pitches work there way through from agency to specialist planning/booking Scores in specialist media owner surveys Integration with other Global departments and commitment to 'One Global' culture In the first few months, you would have: Demonstrated a strong understanding of all Global products and environments and able to clearly articulate the sales benefits of each. With support of your Group Activation Manager and Head of Trading deliver pricing recommendations based off Global pricing guidelines. Understand the wider Global and DAXO portfolio Regular face to face time with your specialist/agencies; Hot Desk, Status Meetings & Inspiration Sessions Built strong relationships and rapport with your key contacts. Undertaken the Global Outdoor new training programme Collaborate with your OOH agencies to grow sales opportunities Fostered a relationship with your internal team and built am efficient way of working Presented in front of your key customers and internal colleagues Responsibilities of the role Understand the key challenges and issues your customers face and ensure that your team are helping to provide solutions to these challenges to ensure we are perceived as a key partner Ensure you deliver exceptional customer service and ensure the smooth running of the day-to-day business. This will include forecasting for your business on a three-monthly rolling basis and working closely with the Group Activation Manager and Agency team to ensure the delivery of weekly targets Understand and contribute to delivering weekly, monthly and quarterly sales targets across your sales team and floor. Have an enthusiastic and can-do attitude in a difficult economy and support the commercial directors in key department initiatives to build a 'One Global' culture Regular alignment with your Agency Manager to ensure you are knowledge sharing briefs and intel Collaboration with your agency counterparts to build quarterly strategic business plans across your client base. Own the investment arm of your business unit with support form your Group Activation Manager and Head of Trading Ability to use audience measurement tools, revenue dashboards and industry data tools (Nielsen and Aureus) What you will need Experience Demonstrate media sales experience as an experienced Account Manager in Trading and/or Planning division. An understanding of the UK media market place. Proactive sales approach and able to deliver creative and innovative solutions. Resilient and flexible individual Highly developed interpersonal skills with excellent verbal and written communication skills. Thorough understanding of the key challenges we face commercially and how we may overcome these Qualifications No formal qualifications required Soft skills Excellent time management and personal organisation Clear communication to a wide variety of role types including to customers Excellent teamwork Technical skills Ability to use Keynote, PowerPoint, Excel, Good understanding of the application of industry measurement tools - Route Ability to pick up new systems and tools (guidance provided provided) Everyone is welcome at Global Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can't possibly serve our diverse audiences without first nurturing and celebrating it in our people and that's why we work hard to create an inclusive culture for everyone. We believe that diversity will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you. We will always seek to make appropriate adjustments to the recruitment process and workplace to be fully inclusive to people with different needs and working styles. If you require us to make any reasonable adjustments for you or to disclose a condition, please email
Pure Resourcing Solutions Limited
Lowestoft, Suffolk
Would you like to join a passionate team dedicated to excellence? With opportunities for professional growth and greater earnings? The do get in touch! Pure are recruiting for a leading Lowestoft based business ( 4 Days based on site) , dedicated to offering unforgettable moments and exceptional service. They take pride in their prestigious specialist collections, working closely with clients to ensure their success aligns with their strategic objectives. The Role: Pure are seeking a commercially focused, quick-thinking, and service-obsessed Account Director. As an Account Director, you will lead an agile team, responsible for maximising the commercial and strategic objectives of customers. Your role will make a significant contribution to the revenue and overall business growth. Responsibilities: Develop and nurture strong relationships with customers, understanding their needs to provide excellent service. Lead and support the Account Management team, coordinating and overseeing account manager activities. Use your creativity and commercial acumen to drive results, demonstrating the impact of your ideas on business metrics through regular reporting. Ambassador of the use of CRM system (Salesforce), ensuring accurate tracking of activity, opportunities, and risks. Ensure the retention of customers by promoting customer experience, facilitate growth across new and existing locations, and optimise current offerings. Key Skills Excellent communication and rapport-building skills. Ability to drive commercial performance and continuous improvement. Analytical capabilities and comfort with analytical tools. Target driven mindset with excellent stakeholder management skills. Please get in touch for full details!
May 17, 2024
Full time
Would you like to join a passionate team dedicated to excellence? With opportunities for professional growth and greater earnings? The do get in touch! Pure are recruiting for a leading Lowestoft based business ( 4 Days based on site) , dedicated to offering unforgettable moments and exceptional service. They take pride in their prestigious specialist collections, working closely with clients to ensure their success aligns with their strategic objectives. The Role: Pure are seeking a commercially focused, quick-thinking, and service-obsessed Account Director. As an Account Director, you will lead an agile team, responsible for maximising the commercial and strategic objectives of customers. Your role will make a significant contribution to the revenue and overall business growth. Responsibilities: Develop and nurture strong relationships with customers, understanding their needs to provide excellent service. Lead and support the Account Management team, coordinating and overseeing account manager activities. Use your creativity and commercial acumen to drive results, demonstrating the impact of your ideas on business metrics through regular reporting. Ambassador of the use of CRM system (Salesforce), ensuring accurate tracking of activity, opportunities, and risks. Ensure the retention of customers by promoting customer experience, facilitate growth across new and existing locations, and optimise current offerings. Key Skills Excellent communication and rapport-building skills. Ability to drive commercial performance and continuous improvement. Analytical capabilities and comfort with analytical tools. Target driven mindset with excellent stakeholder management skills. Please get in touch for full details!
Retentions Credit Controller (3-month fixed contract) £18-£19.50 per hour depending on experience Gloucester The Role Our client has an exciting opportunity working within the Finance team as a Credit Control Specialist the ideal candidate is a seasoned professional with a demonstrated track record in credit control, debt collection, and account reconciliation. You will possess strong interpersonal skills, enabling them to effectively engage with customers, resolve payment issues, and maintain positive relationships. Proficient in preparing aged debt reports and collaborating with cross-functional teams, you will ensure a smooth operation of credit processes while meeting KPIs and cash collection targets. Your attention to detail, system proficiency, and able to ensure accurate financial records whilst adhering to regulations. You will have a proactive approach to problem-solving, be able to mitigate disputes and discrepancies, whilst contributing significantly to the organization's financial stability and growth. Responsibilities Manage customer retention, pursue overdue balances, and ensure timely payments. Collaborate with teams to resolve collection issues and gather necessary information. Update internal systems with accurate data and prepare aged debt reports. Adhere to credit management controls and resolve payment issues. Perform tasks assigned by the Head of Credit. Requirements Build and maintain strong client relationships. Excel in written and verbal communication. Proficient in Microsoft Excel and IT. Demonstrate strong organizational and time management skills. Meticulous attention to detail and accuracy. Resolve disputes effectively through factual communication. Benefits Work for a one of the UK s largest contractors in their field and an inspiration to its community. 3-month contract, focusing on a specialist project that will give you invaluable insight and experience in retention credit control. How to Apply: Don't miss out on the opportunity to join a dynamic team! To apply, please send your CV to Katie at i2i recruitment today. While we strive to review all applications, please understand that due to current circumstances, we may not be able to respond to every applicant. If you haven't heard from us within 5 working days, please consider your application unsuccessful on this occasion.
May 17, 2024
Contractor
Retentions Credit Controller (3-month fixed contract) £18-£19.50 per hour depending on experience Gloucester The Role Our client has an exciting opportunity working within the Finance team as a Credit Control Specialist the ideal candidate is a seasoned professional with a demonstrated track record in credit control, debt collection, and account reconciliation. You will possess strong interpersonal skills, enabling them to effectively engage with customers, resolve payment issues, and maintain positive relationships. Proficient in preparing aged debt reports and collaborating with cross-functional teams, you will ensure a smooth operation of credit processes while meeting KPIs and cash collection targets. Your attention to detail, system proficiency, and able to ensure accurate financial records whilst adhering to regulations. You will have a proactive approach to problem-solving, be able to mitigate disputes and discrepancies, whilst contributing significantly to the organization's financial stability and growth. Responsibilities Manage customer retention, pursue overdue balances, and ensure timely payments. Collaborate with teams to resolve collection issues and gather necessary information. Update internal systems with accurate data and prepare aged debt reports. Adhere to credit management controls and resolve payment issues. Perform tasks assigned by the Head of Credit. Requirements Build and maintain strong client relationships. Excel in written and verbal communication. Proficient in Microsoft Excel and IT. Demonstrate strong organizational and time management skills. Meticulous attention to detail and accuracy. Resolve disputes effectively through factual communication. Benefits Work for a one of the UK s largest contractors in their field and an inspiration to its community. 3-month contract, focusing on a specialist project that will give you invaluable insight and experience in retention credit control. How to Apply: Don't miss out on the opportunity to join a dynamic team! To apply, please send your CV to Katie at i2i recruitment today. While we strive to review all applications, please understand that due to current circumstances, we may not be able to respond to every applicant. If you haven't heard from us within 5 working days, please consider your application unsuccessful on this occasion.
Brook Street (UK) Ltd are recruiting an Executive Officer, Procurement Dept. for our leading Public Sector client Education Authority Northern Ireland, Ballymena. As a temporary Executive Officer, you will provide junior management support within the Procurement Dept and carry out administrative duties that are moderately complex; you will follow set procedures and exercise some independent judgment in carrying out instructions, under general supervision. You will provide efficient administrative support for the daily functional and operational staff. You will be proficient in MS Packages such as Excel, Outlook and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties. Main Activity Areas Delivery of Strategic Procurement Provide advice and guidance to clients relating to procurement life cycle from initiation to contract management. Provide support and assist in all aspects of the delivery of procurements and contracts. Manage and deliver under 30K procurements and assist in the delivery of all procurement services in a specific procurement category including tender initiation, evaluation, award and contract management, ensuring the most efficient and effective procure-to-pay system is implemented for each contract. Tracking and monitoring the progress of procurement processes to ensure that work is progressing in line with agreed key performance indicators and customer needs Contribute to and review administrative systems and procedures to ensure records are accurate and comprehensive and to improve service delivery, including SharePoint, procurement service sourcing register, and procurement service Quality Management System. Collating and analysing procurement category Management Information to assist and support the work of Category Officers, Category Managers and Senior Category Managers. Responsible for ensuring computerised tendering portal (eTendersNI) is utilised and maintained in accordance with agreed procedures. Procurement Management Information System / Administration Implement and carry out compliance checks on EA Procurement Service Quality Management System and ensure compliance for a procurement category. Process all tender and contractual data on eTenders NI and relevant tender folders. Administration associated with tender challenges and disputes, supplier poor performance procedures and other legal proceedings. All general administration in support of work undertaken including preparation of draft letter, minutes, notes, reports, documentation, contracts, variations to contracts, etc. Service Delivery and Staff Supervision Supervise the work of staff to ensure effective service delivery in an assigned area of procurement activity. Plan, organise and prioritise work to ensure timely completion of tasks and deadlines met. Allocate work, check quality and quantity of work, and monitor performance. Train or ensure the effective training of staff in the procedures, processes and information systems required for effective administration of assigned procurement category functions. General Responsibilities Carry out such training as necessary for all users of the service to ensure effectiveness. Prepare correspondence, agenda items and take and compile minutes from meetings Provide statistical data to permit the completion of statistical returns to Government Departments Dealing with telephone and email queries and engaging in follow-up action where appropriate. Comply with GDPR Proactively contribute to a culture of excellence within EA procurement service to ensure retention of Centra of Procurement Expertise status. Any other duties which may be commensurate to the grade. Essential Criteria You will also have either an NVQ Level 3 , BTEC National or two A levels or equivalent and a minimum of one year's experience in an office based administrative role. Ability to organise a busy workload to deliver effective results on time Supervision of administrative staff in the section including the management and allocation of duties. Flexibility to meet changing demands as required and to priorities and delegate as required. Ability to communicate and work effectively with others as part of a team Ability to use own initiative to solve problems and respond to others Ability to take a responsible and customer focused approach to work Ability to lead and direct a team or provide specialist advice and guidance where required, YOU WILL BENEFIT FROM: Full training and induction Work with a leading Public Sector Organisation that promotes diversity and inclusiveness The opportunity (however not guaranteed) to apply for internal roles No weekend work (Shift pattern Mon-Fri 9am-5pm) The rate of pay is 12.94 per hour, the hours of work are (Apply online only) Monday to Friday. If you would like to apply for this role, please email your CV via the Apply link.
May 17, 2024
Seasonal
Brook Street (UK) Ltd are recruiting an Executive Officer, Procurement Dept. for our leading Public Sector client Education Authority Northern Ireland, Ballymena. As a temporary Executive Officer, you will provide junior management support within the Procurement Dept and carry out administrative duties that are moderately complex; you will follow set procedures and exercise some independent judgment in carrying out instructions, under general supervision. You will provide efficient administrative support for the daily functional and operational staff. You will be proficient in MS Packages such as Excel, Outlook and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties. Main Activity Areas Delivery of Strategic Procurement Provide advice and guidance to clients relating to procurement life cycle from initiation to contract management. Provide support and assist in all aspects of the delivery of procurements and contracts. Manage and deliver under 30K procurements and assist in the delivery of all procurement services in a specific procurement category including tender initiation, evaluation, award and contract management, ensuring the most efficient and effective procure-to-pay system is implemented for each contract. Tracking and monitoring the progress of procurement processes to ensure that work is progressing in line with agreed key performance indicators and customer needs Contribute to and review administrative systems and procedures to ensure records are accurate and comprehensive and to improve service delivery, including SharePoint, procurement service sourcing register, and procurement service Quality Management System. Collating and analysing procurement category Management Information to assist and support the work of Category Officers, Category Managers and Senior Category Managers. Responsible for ensuring computerised tendering portal (eTendersNI) is utilised and maintained in accordance with agreed procedures. Procurement Management Information System / Administration Implement and carry out compliance checks on EA Procurement Service Quality Management System and ensure compliance for a procurement category. Process all tender and contractual data on eTenders NI and relevant tender folders. Administration associated with tender challenges and disputes, supplier poor performance procedures and other legal proceedings. All general administration in support of work undertaken including preparation of draft letter, minutes, notes, reports, documentation, contracts, variations to contracts, etc. Service Delivery and Staff Supervision Supervise the work of staff to ensure effective service delivery in an assigned area of procurement activity. Plan, organise and prioritise work to ensure timely completion of tasks and deadlines met. Allocate work, check quality and quantity of work, and monitor performance. Train or ensure the effective training of staff in the procedures, processes and information systems required for effective administration of assigned procurement category functions. General Responsibilities Carry out such training as necessary for all users of the service to ensure effectiveness. Prepare correspondence, agenda items and take and compile minutes from meetings Provide statistical data to permit the completion of statistical returns to Government Departments Dealing with telephone and email queries and engaging in follow-up action where appropriate. Comply with GDPR Proactively contribute to a culture of excellence within EA procurement service to ensure retention of Centra of Procurement Expertise status. Any other duties which may be commensurate to the grade. Essential Criteria You will also have either an NVQ Level 3 , BTEC National or two A levels or equivalent and a minimum of one year's experience in an office based administrative role. Ability to organise a busy workload to deliver effective results on time Supervision of administrative staff in the section including the management and allocation of duties. Flexibility to meet changing demands as required and to priorities and delegate as required. Ability to communicate and work effectively with others as part of a team Ability to use own initiative to solve problems and respond to others Ability to take a responsible and customer focused approach to work Ability to lead and direct a team or provide specialist advice and guidance where required, YOU WILL BENEFIT FROM: Full training and induction Work with a leading Public Sector Organisation that promotes diversity and inclusiveness The opportunity (however not guaranteed) to apply for internal roles No weekend work (Shift pattern Mon-Fri 9am-5pm) The rate of pay is 12.94 per hour, the hours of work are (Apply online only) Monday to Friday. If you would like to apply for this role, please email your CV via the Apply link.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we're using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team have grown rapidly over the last 14 years', and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders, through to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve objectives. About you: You will have strong attention to detail as you will be reviewing client documentation, ensuring the information is comprehensive and accurate to support the quoting process You must have the ability to build and maintain strong relationships with internal stakeholders, clients and external contacts to ensure we meet expectations and compliance standards You will be assisting the Commercial Account Executives in achieving high levels of renewal retention, whilst exceeding customer expectations and meeting FCA requirements. You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Handler and become further your professional qualifications. You have the ability to process data promptly and accurately on relevant systems in order to support and improve high levels of client service, internal process execution and to facilitate informed analysis Rewards: We believe that great work and dedication should be rewarded, that's why we offer: 22 days holiday (plus bank holidays), increasing through length of service A set of core benefits, designed with your health and financial protection in mind: Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury Contributory pension scheme - 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025 Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits Access to a host of lifestyle and financial benefits that you can choose from: Discounts on gym membership across the UK Salary sacrifice schemes - Travel Insurance, Cycle to Work, Car leasing, Technology purchase Access to discounted personal health policies - Critical illness, private medical, dental plans A range of insurance products available commission free, including home, motor, travel and specialist vehicles Access to hundreds of high-street retailer discounts Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Permanent
May 16, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we're using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team have grown rapidly over the last 14 years', and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders, through to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve objectives. About you: You will have strong attention to detail as you will be reviewing client documentation, ensuring the information is comprehensive and accurate to support the quoting process You must have the ability to build and maintain strong relationships with internal stakeholders, clients and external contacts to ensure we meet expectations and compliance standards You will be assisting the Commercial Account Executives in achieving high levels of renewal retention, whilst exceeding customer expectations and meeting FCA requirements. You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Handler and become further your professional qualifications. You have the ability to process data promptly and accurately on relevant systems in order to support and improve high levels of client service, internal process execution and to facilitate informed analysis Rewards: We believe that great work and dedication should be rewarded, that's why we offer: 22 days holiday (plus bank holidays), increasing through length of service A set of core benefits, designed with your health and financial protection in mind: Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury Contributory pension scheme - 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025 Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits Access to a host of lifestyle and financial benefits that you can choose from: Discounts on gym membership across the UK Salary sacrifice schemes - Travel Insurance, Cycle to Work, Car leasing, Technology purchase Access to discounted personal health policies - Critical illness, private medical, dental plans A range of insurance products available commission free, including home, motor, travel and specialist vehicles Access to hundreds of high-street retailer discounts Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Permanent
Capella Professional are proud to have partnered with a market-leading fire and security specialist who boasts a client base of renowned brands such as Wagamama's and Greene King to name but a few, assisting with their fire safeguarding needs. They pride themselves on delivering the highest level of competency in addition to securing accreditations awarded by leading industry legislators such as BAFE and IFEDA. The role: We are currently recruiting for an Administrator to work in our clients busy Contracts department. This is a full time, permanent role working at their head office in Nottingham. This is a great opportunity for an administrator with previous office or customer experience to join the Contracts team. The ideal candidate would have previous experience of working in a customer based environment, be willing to learn, have the ability to meet deadlines in a busy work setting and have great communication skills. What you'll be doing: Acknowledging internal and external email enquiries and communicating with new and existing clients. Check data accuracy for new maintenance orders. Process set up of new maintenance orders via internal CRM tools. Contact clients to obtain missing information or answer queries. Maintain and update customer records in CRM system. Mobilisation of large new contracts. Importing cash database changes and/or new contracts into CRM system via import tool. Upselling equipment for new maintenance on existing contracts. Re-sale of existing contracts (new customers). Renegotiation of contracts (i.e., fixed term agreement with pricing changes). Retention of contracts. What you'll bring: Proven work experience as a Contracts Administrator or Sales support agent. Confidence, enthusiasm and has previous experience in an Administration role. Someone who can work on their own but also as part of a team to achieve overall results. Hands on experience with CRM software and MS Office (MS Excel in particular). Excellent attention to detail in a fast-paced role communicating via phone, email, portals at all levels. Excellent organisational and multitasking skills. A team player with high level of dedication. Ability to work under strict deadlines. You'll be rewarded with: Employee recognition scheme. Additional days holiday for each full year of service (up to 25 days). Tram2work and bike2work schemes in place for reduced/free travel to work. Pension scheme. Paid refer a friend bonus. Development and progression opportunities. All successful applications will be subject to vetting and security clearance. Please call Neesha Kanani on (phone number removed) for further information.
May 16, 2024
Full time
Capella Professional are proud to have partnered with a market-leading fire and security specialist who boasts a client base of renowned brands such as Wagamama's and Greene King to name but a few, assisting with their fire safeguarding needs. They pride themselves on delivering the highest level of competency in addition to securing accreditations awarded by leading industry legislators such as BAFE and IFEDA. The role: We are currently recruiting for an Administrator to work in our clients busy Contracts department. This is a full time, permanent role working at their head office in Nottingham. This is a great opportunity for an administrator with previous office or customer experience to join the Contracts team. The ideal candidate would have previous experience of working in a customer based environment, be willing to learn, have the ability to meet deadlines in a busy work setting and have great communication skills. What you'll be doing: Acknowledging internal and external email enquiries and communicating with new and existing clients. Check data accuracy for new maintenance orders. Process set up of new maintenance orders via internal CRM tools. Contact clients to obtain missing information or answer queries. Maintain and update customer records in CRM system. Mobilisation of large new contracts. Importing cash database changes and/or new contracts into CRM system via import tool. Upselling equipment for new maintenance on existing contracts. Re-sale of existing contracts (new customers). Renegotiation of contracts (i.e., fixed term agreement with pricing changes). Retention of contracts. What you'll bring: Proven work experience as a Contracts Administrator or Sales support agent. Confidence, enthusiasm and has previous experience in an Administration role. Someone who can work on their own but also as part of a team to achieve overall results. Hands on experience with CRM software and MS Office (MS Excel in particular). Excellent attention to detail in a fast-paced role communicating via phone, email, portals at all levels. Excellent organisational and multitasking skills. A team player with high level of dedication. Ability to work under strict deadlines. You'll be rewarded with: Employee recognition scheme. Additional days holiday for each full year of service (up to 25 days). Tram2work and bike2work schemes in place for reduced/free travel to work. Pension scheme. Paid refer a friend bonus. Development and progression opportunities. All successful applications will be subject to vetting and security clearance. Please call Neesha Kanani on (phone number removed) for further information.
Your new company A popular charity based in Surrey, offers hybrid working, with 1 day a week in the office and the rest of the time working from home. 2 year Fixed Term Contract Your new role This is an interesting and highly commercial Data Governance Framework project -initially on a 2 year fixed-term contract, working to improve the quality of data and get better value from customer data. Starting with a blank sheet, you will be working alongside the CRM Change Programme and Data Protection team and be responsible for establishing a data retention framework for relationship marketing systems and tools, to ensure privacy is included within process design at all points, and work to embed best practice data quality standards within the organisation. Working with business stakeholders to define and execute a new data governance model, including agreeing responsibilities for all deliverables. Understand business processes that are driven by data and document the data lifecycle so that areas of weakness or waste can be eliminated. Plan and deliver a review of our data protection & retention policies and processes for data, ensuring that these policies are designed into the systems from the outset. Setup processes and rules for the automated classification of data and metadata, establish the lineage of data coming into WWF & where it's being used. Be an advocate for good data management, utilising great communications and persuasion skills to ensure compliance with data quality standards, while also bringing to life the potential data has. This role will be pivotal in bridging the gap between current data capabilities and future plans. You will be leading the charge in data governance and working in tandem with the CRM programme. What you'll need to succeed You will need experience working with a wide range of stakeholders to develop and implement data governance policies, standards, and procedures. Also, experience of setting up or establishing a data governance framework from scratch. Experience of advocating for better use and management of data and delivering better data literacy within an organisation. Knowledge of UK Data Protection legislation, and experience of translating that into policy and data quality rules. Experience of implementing data governance tools such as Azure Purview, Informatica, Talend. Experience of working with CRM systems and databases What you'll get in return 2 year fixed term contract (may continue longer) Interesting project, from a blank sheet of paper to implementing a commercial data governance framework to get better value from the data. C£50000 + generous holiday allowance and benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 16, 2024
Full time
Your new company A popular charity based in Surrey, offers hybrid working, with 1 day a week in the office and the rest of the time working from home. 2 year Fixed Term Contract Your new role This is an interesting and highly commercial Data Governance Framework project -initially on a 2 year fixed-term contract, working to improve the quality of data and get better value from customer data. Starting with a blank sheet, you will be working alongside the CRM Change Programme and Data Protection team and be responsible for establishing a data retention framework for relationship marketing systems and tools, to ensure privacy is included within process design at all points, and work to embed best practice data quality standards within the organisation. Working with business stakeholders to define and execute a new data governance model, including agreeing responsibilities for all deliverables. Understand business processes that are driven by data and document the data lifecycle so that areas of weakness or waste can be eliminated. Plan and deliver a review of our data protection & retention policies and processes for data, ensuring that these policies are designed into the systems from the outset. Setup processes and rules for the automated classification of data and metadata, establish the lineage of data coming into WWF & where it's being used. Be an advocate for good data management, utilising great communications and persuasion skills to ensure compliance with data quality standards, while also bringing to life the potential data has. This role will be pivotal in bridging the gap between current data capabilities and future plans. You will be leading the charge in data governance and working in tandem with the CRM programme. What you'll need to succeed You will need experience working with a wide range of stakeholders to develop and implement data governance policies, standards, and procedures. Also, experience of setting up or establishing a data governance framework from scratch. Experience of advocating for better use and management of data and delivering better data literacy within an organisation. Knowledge of UK Data Protection legislation, and experience of translating that into policy and data quality rules. Experience of implementing data governance tools such as Azure Purview, Informatica, Talend. Experience of working with CRM systems and databases What you'll get in return 2 year fixed term contract (may continue longer) Interesting project, from a blank sheet of paper to implementing a commercial data governance framework to get better value from the data. C£50000 + generous holiday allowance and benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Overview Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition. Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team. When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford. Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course. Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Responsibilities Weatherford have an exciting opportunity for an experienced IWS (Intelligent Well Systems) Specialist (Fiber Optics) to join the team in our Aberdeen Altens Facility. This is a hands on, rewarding role where you will be performing fiber optic tool building and maintenance of products and tools for the oil and gas industry. This includes but not limited to fiber optic downhole cables, electric downhole cables and associated downhole gauges. Installations could include downhole pressure - temperature gauges, DTS (distributing temperature system) or DAS (data acoustic sensor). The IWS Specialist will be working within a supportive, inclusive team in a fast-paced, progressive environment. Weatherford provide full training on our tools, excellent benefits and fantastic career progression. Roles & Responsibilities: SAFETY, SECURITY & COMPLIANCE Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company's Rules to Live By. Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk. Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations. QUALITY Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford's Management System. Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement. OPERATIONS Responsible for the day to day running of the fiber optic workshop, stores and field service equipment. Responsible for the Safety, Integrity and Security of all equipment used or delivered for field operations, responsible for ensuring all equipment is returned and any damages or shortages repaired or reported to the Company. Ensuring all cargo summaries, load out lists, documentation prior to load outs are accurate and documented. Responsible for technical receptions, factory acceptance tests and assisting system integrated tests. Offshore on hand support may be required. COMMUNICATION Maintains effective communications with all key stakeholders both internal and where appropriate external. Communicate with R&M Supervisor and Manufacturing on the performance of the quality of the fiber optic systems. FINANCIAL All employees have an accountability to the organization to be financially responsible whether they are in charge of a function budget or simply their own expenses. Costs incurred should be within approved budget, processed within agreed time frames and following the relevant financial policy and procedure. PEOPLE & DEVELOPMENT Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance and business standards training to enhance their knowledge, skills and experience. Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential. Supervisors are expected to actively engaging their employees to support talent management through Weatherford's performance management process, including but not limited to talent assessments, succession planning and regular coaching opportunities. Supervisors should collaborate with Human Resources & Training Development to drive strategies for the recruitment and retention of key personal and to foster an environment that supports the attraction and retention of a high performing talented workforce. VISION & LEADERSHIP Demonstrates leadership, ethical behaviour and adherence to Weatherford standards at all times. Qualifications Required: Three years' experience in fiber optics activities. Strong hands-on technical background. Excellent communication, organization, troubleshooting, problem solving and teamwork skills. Positive attitude and a high degree of self-discipline and motivation. Ability to generate clear and concise reports in a timely and professional manner. Proficient using Microsoft Office. Capable of multitasking and working effectively to meet required deadlines. Must be physically able to work in the workshop and offshore when required. Preferred: Three years' experience in oilfield workshop or field activities. HNC / HND or equivalent in Electrical, Electronics, Mechanical or Electromechanical Studies. Knowledge and prior experience of software and hardware installation on Surface Computer Systems.
May 16, 2024
Full time
Overview Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition. Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team. When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford. Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course. Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Responsibilities Weatherford have an exciting opportunity for an experienced IWS (Intelligent Well Systems) Specialist (Fiber Optics) to join the team in our Aberdeen Altens Facility. This is a hands on, rewarding role where you will be performing fiber optic tool building and maintenance of products and tools for the oil and gas industry. This includes but not limited to fiber optic downhole cables, electric downhole cables and associated downhole gauges. Installations could include downhole pressure - temperature gauges, DTS (distributing temperature system) or DAS (data acoustic sensor). The IWS Specialist will be working within a supportive, inclusive team in a fast-paced, progressive environment. Weatherford provide full training on our tools, excellent benefits and fantastic career progression. Roles & Responsibilities: SAFETY, SECURITY & COMPLIANCE Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company's Rules to Live By. Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk. Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations. QUALITY Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford's Management System. Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement. OPERATIONS Responsible for the day to day running of the fiber optic workshop, stores and field service equipment. Responsible for the Safety, Integrity and Security of all equipment used or delivered for field operations, responsible for ensuring all equipment is returned and any damages or shortages repaired or reported to the Company. Ensuring all cargo summaries, load out lists, documentation prior to load outs are accurate and documented. Responsible for technical receptions, factory acceptance tests and assisting system integrated tests. Offshore on hand support may be required. COMMUNICATION Maintains effective communications with all key stakeholders both internal and where appropriate external. Communicate with R&M Supervisor and Manufacturing on the performance of the quality of the fiber optic systems. FINANCIAL All employees have an accountability to the organization to be financially responsible whether they are in charge of a function budget or simply their own expenses. Costs incurred should be within approved budget, processed within agreed time frames and following the relevant financial policy and procedure. PEOPLE & DEVELOPMENT Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance and business standards training to enhance their knowledge, skills and experience. Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential. Supervisors are expected to actively engaging their employees to support talent management through Weatherford's performance management process, including but not limited to talent assessments, succession planning and regular coaching opportunities. Supervisors should collaborate with Human Resources & Training Development to drive strategies for the recruitment and retention of key personal and to foster an environment that supports the attraction and retention of a high performing talented workforce. VISION & LEADERSHIP Demonstrates leadership, ethical behaviour and adherence to Weatherford standards at all times. Qualifications Required: Three years' experience in fiber optics activities. Strong hands-on technical background. Excellent communication, organization, troubleshooting, problem solving and teamwork skills. Positive attitude and a high degree of self-discipline and motivation. Ability to generate clear and concise reports in a timely and professional manner. Proficient using Microsoft Office. Capable of multitasking and working effectively to meet required deadlines. Must be physically able to work in the workshop and offshore when required. Preferred: Three years' experience in oilfield workshop or field activities. HNC / HND or equivalent in Electrical, Electronics, Mechanical or Electromechanical Studies. Knowledge and prior experience of software and hardware installation on Surface Computer Systems.
Chief Technologist - Defence Engineering Requisition ID: R Clearance Type: Security Check (SC) Telecommute: Yes-May consider hybrid teleworking for this position Travel Required: Yes, 25% of the Time Relocation Assistance: Relocation assistance may be available Positions Available: 1 The Defence Engineering Chief Technologist is a critical role in realising the potential of Northrop Grumman's Defence Operating Unit, being responsible for driving our engineering and technical best practice and process across the defence business. They will be adaptive, and pragmatic in understanding a wide variety of delivery and engineering requirements, able to guide the business in the development of both centralised engineering best practice, but also customised, niche processes for specialist programmes. They will apply new thinking to ensure processes are streamlined and fit for purpose for future engineering challenges, ensuring coherence across the defence business. Externally, the successful candidate will project thought leadership to our clients and be instrumental in the development of new business, stimulated from client intimacy and delivery excellence. The role is largely technology agnostic, rather looking to general engineering best practice, risks, opportunities and to take a balanced approach. Key Responsibilities Accountable for understanding and shaping our clients' technical direction, projecting thought leadership, prioritising time with clients to gain mission intimacy and to increase Northrop Grumman's technical 'presence'. Responsible for setting the direction of the defence engineering teams. Provides technical direction for (and technical leadership of) the Engineering workforce in the DOU business (working collaboratively with the other Defence Chief Technologists and the National Security Solutions (NSS) Technical Director). Support the Maritime Defence Chief Technologist and C2 Defence Chief Technologist in technical governance activities where appropriate, including learning lessons from project pain points and ensuring policy and process keeps up. Responsible for actively supporting Business Development, Capture and Proposal development (and provision of direction to Northrop Grumman's Senior Cyber Technologists). Includes responsibility for bid solution assurance. Responsible for communication of and solicitation of the processes across the business. Work with the engineering Practices to ensure policies and procedures for engineering development are appropriate and fit for purpose for the specific technology domains of the Practice, taking account of central corporate policy where applicable. Working closely with our Lead US ExPat, responsible for identifying the technical capabilities and ways of working from Northrop Grumman in the US that are applicable to our clients' needs, now and in the future. Accountable for maintaining an overview of the engineering tools used across all Operating Unit's. Working with the Digital Transformation Lead, managing the overall strategy for retention, maintenance and refresh of the tools, and digital transformation of the toolset as a whole, to fit the current and future needs of the business. Work with Corporate Compliance and Mission Assurance teams to ensure processes are compliant with external ISO, DEFSTAN (and other) standards, and support Audits as appropriate. Attend Functional and Defence Leadership Team (LT) meetings as required. Contribute collective leadership as a member of the Defence LT, supporting each other as an LT. Ensure Defence business successes are actively identified and celebrated (both teams and individuals). Share collective responsibility for the development and delivery of Defence strategy. Share collective responsibility for the attraction and retention of staff. Support the NSS Technical Director in developing and growing a professional and engaged team, effectively representing the technical direction of the Defence business to the NSS Technical Director to ensure alignment. Remain compliant with all applicable policies and procedures. Act as a role model, exhibiting NG's values at all times. Act as a Northrop Grumman Brand Ambassador. Actively promote diversity and inclusion. Undertake any other reasonable tasks as requested. Person Specification At least 10 years' experience in the technology industry, with deep engineering experience. A person who is keen to impart knowledge and support the growth of others. An individual that is looking to play a major part in growing a business to its full potential. Competency/Skill requirements Senior leader in a technology field, with demonstrable experience of leadership. Broad technology experience, with demonstrable experience of capability development (people, process and technology) with a systems engineering mind set. Demonstrable experience in delivering projects using complex modelling, e.g. overseeing the successful implementation of digital twins. Proven experience in developing and embedding engineering best practice in a relevant industry to gain and/or maintain regulatory compliance (e.g. ISO9001, ISO9100, ARP4754, DO-178, etc.). Highly organised, self-managing, able to manage multiple activities at any one time. Excellent strategist and communicator who can provide clear and concise messaging both externally to clients and internally within Northrop Grumman. Excellent interpersonal skills, able to engage effective with all audiences / stakeholders at all levels in the organisation and external clients / organisations. Adept at dealing with competing priorities and deadlines at a leadership level. A good coach and delegator to enable force multiplication. Other requirements Travel requirements: Some UK travel required to attend team and customer meetings. Occasional international travel may be required. Clearance requirements: Must hold and maintain suitable clearance. Valid UK passport and driving licence. Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce. Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work. Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future. Enjoy benefits like work-life balance, education assistance and paid time off. Did you know? Northrop Grumman leads the industry team for NASA's James Webb Space Telescope, the largest, most complex and powerful space telescope ever built. Launched in December 2021, the telescope incorporates innovative design, advanced technology, and groundbreaking engineering, and will fundamentally alter our understanding of the universe. Your Privacy Privacy Preference Center Manage Consent Preferences Always Active Always Active Always Active Always Active
May 16, 2024
Full time
Chief Technologist - Defence Engineering Requisition ID: R Clearance Type: Security Check (SC) Telecommute: Yes-May consider hybrid teleworking for this position Travel Required: Yes, 25% of the Time Relocation Assistance: Relocation assistance may be available Positions Available: 1 The Defence Engineering Chief Technologist is a critical role in realising the potential of Northrop Grumman's Defence Operating Unit, being responsible for driving our engineering and technical best practice and process across the defence business. They will be adaptive, and pragmatic in understanding a wide variety of delivery and engineering requirements, able to guide the business in the development of both centralised engineering best practice, but also customised, niche processes for specialist programmes. They will apply new thinking to ensure processes are streamlined and fit for purpose for future engineering challenges, ensuring coherence across the defence business. Externally, the successful candidate will project thought leadership to our clients and be instrumental in the development of new business, stimulated from client intimacy and delivery excellence. The role is largely technology agnostic, rather looking to general engineering best practice, risks, opportunities and to take a balanced approach. Key Responsibilities Accountable for understanding and shaping our clients' technical direction, projecting thought leadership, prioritising time with clients to gain mission intimacy and to increase Northrop Grumman's technical 'presence'. Responsible for setting the direction of the defence engineering teams. Provides technical direction for (and technical leadership of) the Engineering workforce in the DOU business (working collaboratively with the other Defence Chief Technologists and the National Security Solutions (NSS) Technical Director). Support the Maritime Defence Chief Technologist and C2 Defence Chief Technologist in technical governance activities where appropriate, including learning lessons from project pain points and ensuring policy and process keeps up. Responsible for actively supporting Business Development, Capture and Proposal development (and provision of direction to Northrop Grumman's Senior Cyber Technologists). Includes responsibility for bid solution assurance. Responsible for communication of and solicitation of the processes across the business. Work with the engineering Practices to ensure policies and procedures for engineering development are appropriate and fit for purpose for the specific technology domains of the Practice, taking account of central corporate policy where applicable. Working closely with our Lead US ExPat, responsible for identifying the technical capabilities and ways of working from Northrop Grumman in the US that are applicable to our clients' needs, now and in the future. Accountable for maintaining an overview of the engineering tools used across all Operating Unit's. Working with the Digital Transformation Lead, managing the overall strategy for retention, maintenance and refresh of the tools, and digital transformation of the toolset as a whole, to fit the current and future needs of the business. Work with Corporate Compliance and Mission Assurance teams to ensure processes are compliant with external ISO, DEFSTAN (and other) standards, and support Audits as appropriate. Attend Functional and Defence Leadership Team (LT) meetings as required. Contribute collective leadership as a member of the Defence LT, supporting each other as an LT. Ensure Defence business successes are actively identified and celebrated (both teams and individuals). Share collective responsibility for the development and delivery of Defence strategy. Share collective responsibility for the attraction and retention of staff. Support the NSS Technical Director in developing and growing a professional and engaged team, effectively representing the technical direction of the Defence business to the NSS Technical Director to ensure alignment. Remain compliant with all applicable policies and procedures. Act as a role model, exhibiting NG's values at all times. Act as a Northrop Grumman Brand Ambassador. Actively promote diversity and inclusion. Undertake any other reasonable tasks as requested. Person Specification At least 10 years' experience in the technology industry, with deep engineering experience. A person who is keen to impart knowledge and support the growth of others. An individual that is looking to play a major part in growing a business to its full potential. Competency/Skill requirements Senior leader in a technology field, with demonstrable experience of leadership. Broad technology experience, with demonstrable experience of capability development (people, process and technology) with a systems engineering mind set. Demonstrable experience in delivering projects using complex modelling, e.g. overseeing the successful implementation of digital twins. Proven experience in developing and embedding engineering best practice in a relevant industry to gain and/or maintain regulatory compliance (e.g. ISO9001, ISO9100, ARP4754, DO-178, etc.). Highly organised, self-managing, able to manage multiple activities at any one time. Excellent strategist and communicator who can provide clear and concise messaging both externally to clients and internally within Northrop Grumman. Excellent interpersonal skills, able to engage effective with all audiences / stakeholders at all levels in the organisation and external clients / organisations. Adept at dealing with competing priorities and deadlines at a leadership level. A good coach and delegator to enable force multiplication. Other requirements Travel requirements: Some UK travel required to attend team and customer meetings. Occasional international travel may be required. Clearance requirements: Must hold and maintain suitable clearance. Valid UK passport and driving licence. Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce. Be part of a culture that thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work. Use your skills to build and deliver innovative tech solutions that protect the world and shape a better future. Enjoy benefits like work-life balance, education assistance and paid time off. Did you know? Northrop Grumman leads the industry team for NASA's James Webb Space Telescope, the largest, most complex and powerful space telescope ever built. Launched in December 2021, the telescope incorporates innovative design, advanced technology, and groundbreaking engineering, and will fundamentally alter our understanding of the universe. Your Privacy Privacy Preference Center Manage Consent Preferences Always Active Always Active Always Active Always Active
Description A passion for Modern Workspace is key, and the ability to demonstrate an in-depth knowledge of Apple and the surrounding ecosystem, trends, solutions and Managed Services available to help organisations deliver on their technology and business outcomes. CDW's Modern Workspace Practice consists of a group of highly skilled Solution Architects and Specialists. This role of a Senior Solution Architect supporting the Apple Practice is to: Provide our diverse range of customers with impartial, industry-leading advice and expertise to help them select the right solutions to drive improve d technology maturity, deliver new services securely and realise real value through business outcomes. Support the Sales teams in breaking into high-value new accounts, demonstrating the experience, expertise and strength of opinion that proves credibility. Work in close partnership with the internal CDW Sales and Specialist teams to identify new opportunities whilst driving proactive development of converged pipe/funnel. Lead presales opportunities from inception through to handover into delivery . Support the development of the team and the wider department by contributing to team projects as well as helping team members with customer engagements and mentoring to help them achieve their own goals and career aspirations . Act as a thought leader and Input in to CDW's technology go-to-market message, driving and promoting our opinion, breadth of capability and experiences to internal teams, customers and partners KEY RESPONSIBILITIES Customer Opportunities - Work with customers, salespeople and B usiness Development Managers to qualify opportunities, understand business and technical requirements to design the most appropriate solutions whilst maintaining accurate and up-to-date information within CDW's CRM system to support sales forecasting and pipeline management. Documentation - Produce high quality documentation from solution designs and request for pr oposal ( RFP ) responses to total cost ownership ( TCO ) models, business cases, high level designs ( HLD 's) and statement of works ( SoWs ) Upsell - Identify potential to expand opportunities where possible and engage and coordinate resources from other teams to support . Handover - Support the smooth handover of projects into the delivery teams and acting as an escalation point during their life and transition into service . CDW Evangelist - driving and evangelising CDW capabilities to our customer base in a credible, approachable and relatable way. Differentiating CDW through its productised services, consulting capability and security expertise . SME Evangelist - Explain and evangelise the features, benefits and technical specifications of your subject matter and adjacent technologies, solutions, and services to internal and external audiences . Internal Collaboration - Build and develop strong relationships across the business, including with Sales, Professional Services, Managed Services and the wider presales community to draw upon as the need arises. Support the documentation and adoption of agreed standards and practices within our deployments and work to ensure a high-quality engagement for every customer . Go-To-Market Development - Work with the team, the Practice Lead, Office of the CTO and key stakeholders to continually assess technology trends and our solutions portfolio and supporting the creation, launch, marketing and ongoing development of new propositions. Repeatable Solutions - Support making what we do more repeatable, more profitable and less risky by helping to identify and build standardised offerings, boilerplate content and packaged services. Partner Engagement - Cultivate strong relationships with CDW's partner community to stay up to date with offerings and roadmaps and leverage this knowledge as an agnostic advisor to customers . Sales Enablement - Assist CDW s ell e rs with technical guidance on a variety of products and solutions across a range of customer sizes and types and evangelise the team's capabilities . Customer Retention - Act as a trusted adviser to key customers through building knowledge of their environments . Accreditation - Attain and maintain the highest level of relevant accreditations in key areas as required . External Brand - Use social media and other means of effective communication for self-marketing, raising awareness and profile . QUALIFICATIONS, SKILLS AND EXPERIENCE An experienced individual in Apple within a technical pre- sales capacity or similar role with experience in designing complex solutions for a range and size of customers, within different verticals. A great understanding of the Apple market and key areas, including Devices, Device Management and Application Frameworks Demonstrable customer outcome experience in JAMF and Intune Previous experience in a channel presales role or similar including leveraging partner resources, incentives and teams during presales engagements. Experience selling both professional and managed services. ESSENTIAL ATTRIBUTES Self-driven and self-motivated Ability to lead customers and articulate a cloud journey that delivers tangible benefit quickly whilst maximising the scope and potential of an engagement. Commercial acumen with an awareness of the financial implications of design decisions across Capex and Opex budgets and how they affect TCO and return on investment ( ROI ) . Experience and ability to develop and build relationships with a range of stakeholders, including C-suite . A demonstrable track record of getting stuff done whilst managing competing pressures and deadlines whilst retaining an eye for detail and quality . A passion for technology and its ability to have a positive impact on business . Quality focused with excellent attention to detail producing high quality documentation from solution designs and RFP responses to TCO models, business cases, HLDs and SoWs CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role . Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies . Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Co-workers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to follow CDW's policies relating to Information Security and Data protection, specifically to: Protect all information assets from unauthorised access, disclosure, modification, destruction & interference Treat the security of all information assets according to their designated information security classification Ensure that they only access information assets that they are authorised to do so Adhere to the procedure for reporting any security weakness or event Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data
May 16, 2024
Full time
Description A passion for Modern Workspace is key, and the ability to demonstrate an in-depth knowledge of Apple and the surrounding ecosystem, trends, solutions and Managed Services available to help organisations deliver on their technology and business outcomes. CDW's Modern Workspace Practice consists of a group of highly skilled Solution Architects and Specialists. This role of a Senior Solution Architect supporting the Apple Practice is to: Provide our diverse range of customers with impartial, industry-leading advice and expertise to help them select the right solutions to drive improve d technology maturity, deliver new services securely and realise real value through business outcomes. Support the Sales teams in breaking into high-value new accounts, demonstrating the experience, expertise and strength of opinion that proves credibility. Work in close partnership with the internal CDW Sales and Specialist teams to identify new opportunities whilst driving proactive development of converged pipe/funnel. Lead presales opportunities from inception through to handover into delivery . Support the development of the team and the wider department by contributing to team projects as well as helping team members with customer engagements and mentoring to help them achieve their own goals and career aspirations . Act as a thought leader and Input in to CDW's technology go-to-market message, driving and promoting our opinion, breadth of capability and experiences to internal teams, customers and partners KEY RESPONSIBILITIES Customer Opportunities - Work with customers, salespeople and B usiness Development Managers to qualify opportunities, understand business and technical requirements to design the most appropriate solutions whilst maintaining accurate and up-to-date information within CDW's CRM system to support sales forecasting and pipeline management. Documentation - Produce high quality documentation from solution designs and request for pr oposal ( RFP ) responses to total cost ownership ( TCO ) models, business cases, high level designs ( HLD 's) and statement of works ( SoWs ) Upsell - Identify potential to expand opportunities where possible and engage and coordinate resources from other teams to support . Handover - Support the smooth handover of projects into the delivery teams and acting as an escalation point during their life and transition into service . CDW Evangelist - driving and evangelising CDW capabilities to our customer base in a credible, approachable and relatable way. Differentiating CDW through its productised services, consulting capability and security expertise . SME Evangelist - Explain and evangelise the features, benefits and technical specifications of your subject matter and adjacent technologies, solutions, and services to internal and external audiences . Internal Collaboration - Build and develop strong relationships across the business, including with Sales, Professional Services, Managed Services and the wider presales community to draw upon as the need arises. Support the documentation and adoption of agreed standards and practices within our deployments and work to ensure a high-quality engagement for every customer . Go-To-Market Development - Work with the team, the Practice Lead, Office of the CTO and key stakeholders to continually assess technology trends and our solutions portfolio and supporting the creation, launch, marketing and ongoing development of new propositions. Repeatable Solutions - Support making what we do more repeatable, more profitable and less risky by helping to identify and build standardised offerings, boilerplate content and packaged services. Partner Engagement - Cultivate strong relationships with CDW's partner community to stay up to date with offerings and roadmaps and leverage this knowledge as an agnostic advisor to customers . Sales Enablement - Assist CDW s ell e rs with technical guidance on a variety of products and solutions across a range of customer sizes and types and evangelise the team's capabilities . Customer Retention - Act as a trusted adviser to key customers through building knowledge of their environments . Accreditation - Attain and maintain the highest level of relevant accreditations in key areas as required . External Brand - Use social media and other means of effective communication for self-marketing, raising awareness and profile . QUALIFICATIONS, SKILLS AND EXPERIENCE An experienced individual in Apple within a technical pre- sales capacity or similar role with experience in designing complex solutions for a range and size of customers, within different verticals. A great understanding of the Apple market and key areas, including Devices, Device Management and Application Frameworks Demonstrable customer outcome experience in JAMF and Intune Previous experience in a channel presales role or similar including leveraging partner resources, incentives and teams during presales engagements. Experience selling both professional and managed services. ESSENTIAL ATTRIBUTES Self-driven and self-motivated Ability to lead customers and articulate a cloud journey that delivers tangible benefit quickly whilst maximising the scope and potential of an engagement. Commercial acumen with an awareness of the financial implications of design decisions across Capex and Opex budgets and how they affect TCO and return on investment ( ROI ) . Experience and ability to develop and build relationships with a range of stakeholders, including C-suite . A demonstrable track record of getting stuff done whilst managing competing pressures and deadlines whilst retaining an eye for detail and quality . A passion for technology and its ability to have a positive impact on business . Quality focused with excellent attention to detail producing high quality documentation from solution designs and RFP responses to TCO models, business cases, HLDs and SoWs CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role . Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies . Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Co-workers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to follow CDW's policies relating to Information Security and Data protection, specifically to: Protect all information assets from unauthorised access, disclosure, modification, destruction & interference Treat the security of all information assets according to their designated information security classification Ensure that they only access information assets that they are authorised to do so Adhere to the procedure for reporting any security weakness or event Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data
Chief Technologist - Defence Engineering page is loaded Chief Technologist - Defence Engineering Apply locations United Kingdom-New Malden time type Full time posted on Posted 7 Days Ago job requisition id R UK CITIZENSHIP REQUIRED FOR THIS POSITION: YesRELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE TYPE: UK-Security Check (SC)TRAVEL: Yes, 25% of the Time The Defence Engineering Chief Technologist is a critical role in realising the potential of Northrop Grumman's Defence Operating Unit, being responsible for driving our engineering and technical best practice and process across the defence business. They will be adaptive, and pragmatic in understanding a wide variety of delivery and engineering requirements, able to guide the business in the development of both centralised engineering best practice, but also customised, niche processes for specialist programmes. They will apply new thinking to ensure processes are streamlined and fit for purpose for future engineering challenges, ensuring coherence across the defence business. Externally, the successful candidate will project thought leadership to our clients and be instrumental in the development of new business, stimulated from client intimacy and delivery excellence. The role is largely technology agnostic, rather looking to general engineering best practice, risks, opportunities and to take a balanced approach. Key Responsibilities Accountable for understanding and shaping our clients' technical direction, projecting thought leadership, prioritising time with clients to gain mission intimacy and to increase Northrop Grumman's technical 'presence'. Responsible for setting the direction of the defence engineering teams. Provides technical direction for (and technical leadership of) the Engineering workforce in the DOU business (working collaboratively with the other Defence Chief Technologists and the National Security Solutions (NSS) Technical Director). Support the Maritime Defence Chief Technologist and C2 Defence Chief Technologist in technical governance activities where appropriate, including learning lessons from project pain points and ensuring policy and process keeps up. Responsible for actively supporting Business Development, Capture and Proposal development (and provision of direction to Northrop Grumman's Senior Cyber Technologists). Includes responsibility for bid solution assurance. Responsible for communication of and solicitation of the processes across the business. Work with the engineering Practices to ensure policies and procedures for engineering development are appropriate and fit for purpose for the specific technology domains of the Practice, taking account of central corporate policy where applicable. Working closely with our Lead US ExPat, responsible for identifying the technical capabilities and ways of working from Northrop Grumman in the US that are applicable to our clients' needs, now and in the future. Accountable for maintaining an overview of the engineering tools used across all Operating Unit's. Working with the Digital Transformation Lead, managing the overall strategy for retention, maintenance and refresh of the tools, and digital transformation of the toolset as a whole, to fit the current and future needs of the business. Work with Corporate Compliance and Mission Assurance teams to ensure processes are compliant with external ISO, DEFSTAN (and other) standards, and support Audits as appropriate. General Operational duties Attend Functional and Defence Leadership Team (LT) meetings as required. Contribute collective leadership as a member of the Defence LT, supporting each other as an LT. Ensure Defence business successes are actively identified and celebrated (both teams and individuals). Share collective responsibility for the development and delivery of Defence strategy. Share collective responsibility for the attraction and retention of staff. Support the NSS Technical Director in developing and growing a professional and engaged team, effectively representing the technical direction of the Defence business to the NSS Technical Director to ensure alignment. Remain compliant with all applicable policies and procedures. Act as a role model, exhibiting NG's values at all times. Act as a Northrop Grumman Brand Ambassador. Actively promote diversity and inclusion. Undertake any other reasonable tasks as requested. Person Specification At least 10 years' experience in the technology industry, with deep engineering experience. A person who is keen to impart knowledge and support the growth of others. An individual that is looking to play a major part in growing a business to its full potential. Competency/Skill requirements Senior leader in a technology field, with demonstrable experience of leadership. Broad technology experience, with demonstrable experience of capability development (people, process and technology) with a systems engineering mind set. Demonstrable experience in delivering projects using complex modelling, e.g. overseeing the successful implementation of digital twins. Proven experience in developing and embedding engineering best practice in a relevant industry to gain and/or maintain regulatory compliance (e.g. ISO9001, ISO9100, ARP4754, DO-178, etc.). Highly organised, self-managing, able to manage multiple activities at any one time. Excellent strategist and communicator who can provide clear and concise messaging both externally to clients and internally within Northrop Grumman. Excellent interpersonal skills, able to engage effective with all audiences / stakeholders at all levels in the organisation and external clients / organisations. Adept at dealing with competing priorities and deadlines at a leadership level. A good coach and delegator to enable force multiplication. Other requirements Travel requirements: Some UK travel required to attend team and customer meetings. Occasional international travel may be required. Clearance requirements: Must hold and maintain suitable clearance. Valid UK passport and driving licence. Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce. Existing Applicants: Need to update your contact information or email address? Once logged in, click on Candidate Home in the upper right corner and scroll to the bottom of that screen to see buttons for: Update Contact information to update your legal name, address, and phone number Edit Account Settings to edit your email address About Us We are a pioneering company. With careers across all areas: air, cyber, land, sea and space - our 90,000 employees work as one to defend and define the future. Northrop Grumman careers and internships are as varied as your interests, with a lifetime of potential that will give you every opportunity to do your best work. Working together with people from many backgrounds, personal passions and disciplines, we share a drive to push the boundaries of science, technology and engineering to meet the ever evolving needs of our customers worldwide.
May 16, 2024
Full time
Chief Technologist - Defence Engineering page is loaded Chief Technologist - Defence Engineering Apply locations United Kingdom-New Malden time type Full time posted on Posted 7 Days Ago job requisition id R UK CITIZENSHIP REQUIRED FOR THIS POSITION: YesRELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE TYPE: UK-Security Check (SC)TRAVEL: Yes, 25% of the Time The Defence Engineering Chief Technologist is a critical role in realising the potential of Northrop Grumman's Defence Operating Unit, being responsible for driving our engineering and technical best practice and process across the defence business. They will be adaptive, and pragmatic in understanding a wide variety of delivery and engineering requirements, able to guide the business in the development of both centralised engineering best practice, but also customised, niche processes for specialist programmes. They will apply new thinking to ensure processes are streamlined and fit for purpose for future engineering challenges, ensuring coherence across the defence business. Externally, the successful candidate will project thought leadership to our clients and be instrumental in the development of new business, stimulated from client intimacy and delivery excellence. The role is largely technology agnostic, rather looking to general engineering best practice, risks, opportunities and to take a balanced approach. Key Responsibilities Accountable for understanding and shaping our clients' technical direction, projecting thought leadership, prioritising time with clients to gain mission intimacy and to increase Northrop Grumman's technical 'presence'. Responsible for setting the direction of the defence engineering teams. Provides technical direction for (and technical leadership of) the Engineering workforce in the DOU business (working collaboratively with the other Defence Chief Technologists and the National Security Solutions (NSS) Technical Director). Support the Maritime Defence Chief Technologist and C2 Defence Chief Technologist in technical governance activities where appropriate, including learning lessons from project pain points and ensuring policy and process keeps up. Responsible for actively supporting Business Development, Capture and Proposal development (and provision of direction to Northrop Grumman's Senior Cyber Technologists). Includes responsibility for bid solution assurance. Responsible for communication of and solicitation of the processes across the business. Work with the engineering Practices to ensure policies and procedures for engineering development are appropriate and fit for purpose for the specific technology domains of the Practice, taking account of central corporate policy where applicable. Working closely with our Lead US ExPat, responsible for identifying the technical capabilities and ways of working from Northrop Grumman in the US that are applicable to our clients' needs, now and in the future. Accountable for maintaining an overview of the engineering tools used across all Operating Unit's. Working with the Digital Transformation Lead, managing the overall strategy for retention, maintenance and refresh of the tools, and digital transformation of the toolset as a whole, to fit the current and future needs of the business. Work with Corporate Compliance and Mission Assurance teams to ensure processes are compliant with external ISO, DEFSTAN (and other) standards, and support Audits as appropriate. General Operational duties Attend Functional and Defence Leadership Team (LT) meetings as required. Contribute collective leadership as a member of the Defence LT, supporting each other as an LT. Ensure Defence business successes are actively identified and celebrated (both teams and individuals). Share collective responsibility for the development and delivery of Defence strategy. Share collective responsibility for the attraction and retention of staff. Support the NSS Technical Director in developing and growing a professional and engaged team, effectively representing the technical direction of the Defence business to the NSS Technical Director to ensure alignment. Remain compliant with all applicable policies and procedures. Act as a role model, exhibiting NG's values at all times. Act as a Northrop Grumman Brand Ambassador. Actively promote diversity and inclusion. Undertake any other reasonable tasks as requested. Person Specification At least 10 years' experience in the technology industry, with deep engineering experience. A person who is keen to impart knowledge and support the growth of others. An individual that is looking to play a major part in growing a business to its full potential. Competency/Skill requirements Senior leader in a technology field, with demonstrable experience of leadership. Broad technology experience, with demonstrable experience of capability development (people, process and technology) with a systems engineering mind set. Demonstrable experience in delivering projects using complex modelling, e.g. overseeing the successful implementation of digital twins. Proven experience in developing and embedding engineering best practice in a relevant industry to gain and/or maintain regulatory compliance (e.g. ISO9001, ISO9100, ARP4754, DO-178, etc.). Highly organised, self-managing, able to manage multiple activities at any one time. Excellent strategist and communicator who can provide clear and concise messaging both externally to clients and internally within Northrop Grumman. Excellent interpersonal skills, able to engage effective with all audiences / stakeholders at all levels in the organisation and external clients / organisations. Adept at dealing with competing priorities and deadlines at a leadership level. A good coach and delegator to enable force multiplication. Other requirements Travel requirements: Some UK travel required to attend team and customer meetings. Occasional international travel may be required. Clearance requirements: Must hold and maintain suitable clearance. Valid UK passport and driving licence. Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce. Existing Applicants: Need to update your contact information or email address? Once logged in, click on Candidate Home in the upper right corner and scroll to the bottom of that screen to see buttons for: Update Contact information to update your legal name, address, and phone number Edit Account Settings to edit your email address About Us We are a pioneering company. With careers across all areas: air, cyber, land, sea and space - our 90,000 employees work as one to defend and define the future. Northrop Grumman careers and internships are as varied as your interests, with a lifetime of potential that will give you every opportunity to do your best work. Working together with people from many backgrounds, personal passions and disciplines, we share a drive to push the boundaries of science, technology and engineering to meet the ever evolving needs of our customers worldwide.
Personal Lines Insurance Adviser Location: Street Salary: Negotiable We are currently looking for a Personal Lines Insurance Adviser to join the successful and experienced team based out of the Street office location. The position provides advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements. This is a long term and progressive opportunity with a stable and reputable broker. You will need insurance underwriting or broking knowledge from either another broker or financial services company. If you are keen on working in a professional, friendly and happy environment this position will suit you. The day to day : Meet and deliver against agreed Renewal Retention or New Business Targets , contributing towards the teams overall targets & KPI's Ensure you carry out thorough pre renewal reviews and with your clients annually. Conduct a full market review for your client and offer the most suitable policy and product. Invite all Personal Lines polices within good time, in line with our Higos operational guidance of 21 days prior to the renewal date. Ensure polices are renewed, on or before the renewal date. Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to. Manage and prioritise your Tasks are kept up to date and not overdue Identify and discuss with your clients cross sell opportunities Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year-end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time. Adherence to our Training & Competency scheme and pass audits. Keep Up to date with Continuous Professional Development Plan (CPD) As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives. What's on offer: Negotiable basic salary + bonus Wide range of additional addon benefits and discounts (Pension, Holiday etc) Your experience: Customer Service & Administration Willing to undrgo training if required Ability to take responsibility for own performance Strong verbal and written communication skills
May 15, 2024
Full time
Personal Lines Insurance Adviser Location: Street Salary: Negotiable We are currently looking for a Personal Lines Insurance Adviser to join the successful and experienced team based out of the Street office location. The position provides advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements. This is a long term and progressive opportunity with a stable and reputable broker. You will need insurance underwriting or broking knowledge from either another broker or financial services company. If you are keen on working in a professional, friendly and happy environment this position will suit you. The day to day : Meet and deliver against agreed Renewal Retention or New Business Targets , contributing towards the teams overall targets & KPI's Ensure you carry out thorough pre renewal reviews and with your clients annually. Conduct a full market review for your client and offer the most suitable policy and product. Invite all Personal Lines polices within good time, in line with our Higos operational guidance of 21 days prior to the renewal date. Ensure polices are renewed, on or before the renewal date. Complete all roles and tasks as required by your line manager, ensuring all operational priorities and Higos rules, procedures and policies for risk and compliance are adhered to. Manage and prioritise your Tasks are kept up to date and not overdue Identify and discuss with your clients cross sell opportunities Complete any training that is deemed necessary for your role and fully prepare for your regular one-to-ones and annual year-end review, ensuring that you discuss activity around your agreed development plan and that all training is completed on time. Adherence to our Training & Competency scheme and pass audits. Keep Up to date with Continuous Professional Development Plan (CPD) As and when required undertake small projects and/or provide specialist input into wider business projects and initiatives. What's on offer: Negotiable basic salary + bonus Wide range of additional addon benefits and discounts (Pension, Holiday etc) Your experience: Customer Service & Administration Willing to undrgo training if required Ability to take responsibility for own performance Strong verbal and written communication skills
We are looking for an exceptional customer experience leader to join as maternity cover for 12 months as Head of Service. This is a crucial role in the organisation, leading teams across each of our key treatment areas and ensuring that all our patients get the support they need throughout their treatment journey, through value-led touchpoints and meaningful conversations. This is a role with visibility across the organisation and high impact from day one, both internally and on our patients lives. RESPONSIBILITIES Lead and develop a high functioning and best in class service team (of approximately 50 colleagues), continually improving efficiency and quality to support our strategic goals and ambitious growth Own and deliver key patient success metrics Foster a positive culture of putting our patients at the heart of everything we do, within your team and across the organisation Design and deliver journeys centred around giving patients the support they need at key moments to get the most out of their treatments Coach and develop our team leads to reach their full potential as effective people managers Conduct regular analysis of customer insights and data to continually improve our approach Develop customer engagement initiatives to foster long-term relationships and increase retention and improve outcomes Bring operational excellence to diverse, patient facing teams, driving efficiencies and improving our service delivery Bring strong capacity planning to help our team and business scale Stay updated on industry trends, emerging technologies, and best practices to drive innovation and maintain a competitive edge You have a proven track record in a customer experience or customer service role, ideally in a scaleup or the healthcare industry You have led high performance teams and are able to coach, train and inspire teams to deliver their best You are a strong collaborator who is able to influence across teams and levels You have a bias for impact and outcomes and use data to ruthlessly prioritise You have a good understanding of ecommerce and/or subscription models You are confident working with data and senior stakeholders You are an excellent communicator You won't be afraid to get stuck in and lead by example ABOUT MANUAL MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss. MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand. We're destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one's health and wellbeing. A place that didn't exist until now. Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond, After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK's fastest-growing healthtech and help supercharge our mission. Websites: EQUAL EMPLOYMENT OPPORTUNITY Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline. We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.
May 15, 2024
Full time
We are looking for an exceptional customer experience leader to join as maternity cover for 12 months as Head of Service. This is a crucial role in the organisation, leading teams across each of our key treatment areas and ensuring that all our patients get the support they need throughout their treatment journey, through value-led touchpoints and meaningful conversations. This is a role with visibility across the organisation and high impact from day one, both internally and on our patients lives. RESPONSIBILITIES Lead and develop a high functioning and best in class service team (of approximately 50 colleagues), continually improving efficiency and quality to support our strategic goals and ambitious growth Own and deliver key patient success metrics Foster a positive culture of putting our patients at the heart of everything we do, within your team and across the organisation Design and deliver journeys centred around giving patients the support they need at key moments to get the most out of their treatments Coach and develop our team leads to reach their full potential as effective people managers Conduct regular analysis of customer insights and data to continually improve our approach Develop customer engagement initiatives to foster long-term relationships and increase retention and improve outcomes Bring operational excellence to diverse, patient facing teams, driving efficiencies and improving our service delivery Bring strong capacity planning to help our team and business scale Stay updated on industry trends, emerging technologies, and best practices to drive innovation and maintain a competitive edge You have a proven track record in a customer experience or customer service role, ideally in a scaleup or the healthcare industry You have led high performance teams and are able to coach, train and inspire teams to deliver their best You are a strong collaborator who is able to influence across teams and levels You have a bias for impact and outcomes and use data to ruthlessly prioritise You have a good understanding of ecommerce and/or subscription models You are confident working with data and senior stakeholders You are an excellent communicator You won't be afraid to get stuck in and lead by example ABOUT MANUAL MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss. MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand. We're destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one's health and wellbeing. A place that didn't exist until now. Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond, After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK's fastest-growing healthtech and help supercharge our mission. Websites: EQUAL EMPLOYMENT OPPORTUNITY Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline. We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.
Red Recruitment is recruiting a Relationship Manager to join our client who supports over 70,000 organisations with their services across the UK and Ireland. The salary for this position is up to 30,000 per annum and is located in Manchester. Benefits and Package for Relationship Manager: Salary : Up to 30,000 per annum + 15,000 Performance Related Bonus + OTE 45,000 (uncapped) Hours: Monday - Friday, 9am - 5pm Contract Type : Permanent Location : Manchester 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes Key Responsibilities of a Relationship Manager: Managing client relationships to ensure that targets are achieved for contract retention levels and renewal of premiums issued Delivering consultancy services to clients regarding product options specialist services such as onsite training and Critical Incident Stress Management (CISM) Maintaining the highest standard of customer service and support to the sales and bid team Developing and nurturing your accounts to ensure client understanding and providing support with promotion through effective communication Maintaining personal statistical renewal reports on a daily basis, highlighting at-risk clients and further opportunities Key Skills and Experience of a Relationship Manager: Proven experience as an Account Manager is required Possess excellent interpersonal skills and the ability to build rapport Proven track record of working to KPIs Customer service focused with the commitment to providing exceptional service A full UK driving license is desirable If you are interested in this positon and have the relevant experience, please apply now! Red Recruitment (Agency)
May 15, 2024
Full time
Red Recruitment is recruiting a Relationship Manager to join our client who supports over 70,000 organisations with their services across the UK and Ireland. The salary for this position is up to 30,000 per annum and is located in Manchester. Benefits and Package for Relationship Manager: Salary : Up to 30,000 per annum + 15,000 Performance Related Bonus + OTE 45,000 (uncapped) Hours: Monday - Friday, 9am - 5pm Contract Type : Permanent Location : Manchester 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes Key Responsibilities of a Relationship Manager: Managing client relationships to ensure that targets are achieved for contract retention levels and renewal of premiums issued Delivering consultancy services to clients regarding product options specialist services such as onsite training and Critical Incident Stress Management (CISM) Maintaining the highest standard of customer service and support to the sales and bid team Developing and nurturing your accounts to ensure client understanding and providing support with promotion through effective communication Maintaining personal statistical renewal reports on a daily basis, highlighting at-risk clients and further opportunities Key Skills and Experience of a Relationship Manager: Proven experience as an Account Manager is required Possess excellent interpersonal skills and the ability to build rapport Proven track record of working to KPIs Customer service focused with the commitment to providing exceptional service A full UK driving license is desirable If you are interested in this positon and have the relevant experience, please apply now! Red Recruitment (Agency)
Description Role Summary: Responsible for Product quality review associated with the manufacturing process. Discusses consequences of changes in products and processes for the own team in the manufacturing organization. Responsibilities: Compile Databook packages in line with QMS (quality management requirements). Ensure the structure, quality of presentation and legibility is satisfactory and in accordance with BH standard and Customer requirements. Maintain all approved records accurately using the agreed storage system, in-line with BH and Customer document retention policies. Support the generation of KPI reporting using EXCEL, Oracle/ERP, and Support Central systems. Maintain QMS responsibilities by working with internal stakeholders, making recommendations for possible corrective actions, writing, and updating procedures, systems, and checklists. Use correct Quality tools to raise concerns/submit continuous improvement ideas. Strong HSE work ethic. High awareness to the safety culture of the business. Qualifications: Bachelor's degree from an accredited university or college (or a high school diploma / GED with proven years of experience in Manufacturing). Desired Characteristics: Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills.
May 15, 2024
Contractor
Description Role Summary: Responsible for Product quality review associated with the manufacturing process. Discusses consequences of changes in products and processes for the own team in the manufacturing organization. Responsibilities: Compile Databook packages in line with QMS (quality management requirements). Ensure the structure, quality of presentation and legibility is satisfactory and in accordance with BH standard and Customer requirements. Maintain all approved records accurately using the agreed storage system, in-line with BH and Customer document retention policies. Support the generation of KPI reporting using EXCEL, Oracle/ERP, and Support Central systems. Maintain QMS responsibilities by working with internal stakeholders, making recommendations for possible corrective actions, writing, and updating procedures, systems, and checklists. Use correct Quality tools to raise concerns/submit continuous improvement ideas. Strong HSE work ethic. High awareness to the safety culture of the business. Qualifications: Bachelor's degree from an accredited university or college (or a high school diploma / GED with proven years of experience in Manufacturing). Desired Characteristics: Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills.
Position: Information Assurance and Data Governance Specialist (Manager level) Location : Office based, Bexhill-on-Sea Type : Full-time, 5 days, Temp-Perm (1 year FTC) Role Summary: As the Information Assurance and Data Governance Specialist, you will contribute to information security systems and supplier assessments, and lead data governance, records management and records retention activities. This role involves supporting security assessments for systems and suppliers, implementing retention schedules, supporting business teams to establish retention rules, and creating processes for ensuring the appropriate governance of digital and hard copy records. Key Responsibilities: Support system and supplier security assessments and audits to ensure compliance with information security and records management standards and regulations. Develop and manage retention schedules for records and documents across the organisation. Collaborate with business teams to implement and enforce retention rules and policies. Create processes for ensuring the appropriate governance of digital and hard copy records. Drive the implementation of disposal procedures for obsolete or redundant records and documents. Monitor and review information security practices internally and within our supply chain to mitigate risks and enhance data protection. Requirements: Bachelor's degree in Information Security, Information Management, Records Management, Information Technology, or related field; relevant certifications preferred. Proven experience in information assurance, records management, and data governance roles. Good understanding of information security standards and practices (e.g., ISO 27001, GDPR). Experience conducting security assessments and audits Knowledge of records retention principles, policies, and best practices. Proficiency in developing and implementing filing taxonomies and retention schedules. Excellent organisational and analytical skills with attention to detail. Effective communication and interpersonal skills to collaborate with cross-functional teams. Ability to drive initiatives independently and ensure compliance with regulatory requirements Company Overview: We are a reputable local holiday company dedicated to providing exceptional holiday experiences to our customers. Our team is committed to delivering outstanding service and creating memorable vacations for all our guests. We are currently seeking a motivated individual to join us as an Information Assurance and Data Governance Specialist Benefits : Competitive salary and benefits package. Opportunity to work in a dynamic environment and make a meaningful impact on information security and records management practices. Supportive work culture that encourages professional growth and development. Fully subsidised staff canteen, free parking and electric charging points Office based on bus-route, ideal for commuters How to apply: If you have the required qualifications and experience for this role and are excited about contributing to our holiday company's information security and data governance initiatives, we invite you to apply. Please submit your CV and a cover letter outlining your suitability for the Information Assurance and Records Management Specialist position. Note: This job description outlines the responsibilities and qualifications for the Information Assurance and Data Governance specialist role, specific duties and responsibilities may evolve based on business needs and industry trends.
May 15, 2024
Full time
Position: Information Assurance and Data Governance Specialist (Manager level) Location : Office based, Bexhill-on-Sea Type : Full-time, 5 days, Temp-Perm (1 year FTC) Role Summary: As the Information Assurance and Data Governance Specialist, you will contribute to information security systems and supplier assessments, and lead data governance, records management and records retention activities. This role involves supporting security assessments for systems and suppliers, implementing retention schedules, supporting business teams to establish retention rules, and creating processes for ensuring the appropriate governance of digital and hard copy records. Key Responsibilities: Support system and supplier security assessments and audits to ensure compliance with information security and records management standards and regulations. Develop and manage retention schedules for records and documents across the organisation. Collaborate with business teams to implement and enforce retention rules and policies. Create processes for ensuring the appropriate governance of digital and hard copy records. Drive the implementation of disposal procedures for obsolete or redundant records and documents. Monitor and review information security practices internally and within our supply chain to mitigate risks and enhance data protection. Requirements: Bachelor's degree in Information Security, Information Management, Records Management, Information Technology, or related field; relevant certifications preferred. Proven experience in information assurance, records management, and data governance roles. Good understanding of information security standards and practices (e.g., ISO 27001, GDPR). Experience conducting security assessments and audits Knowledge of records retention principles, policies, and best practices. Proficiency in developing and implementing filing taxonomies and retention schedules. Excellent organisational and analytical skills with attention to detail. Effective communication and interpersonal skills to collaborate with cross-functional teams. Ability to drive initiatives independently and ensure compliance with regulatory requirements Company Overview: We are a reputable local holiday company dedicated to providing exceptional holiday experiences to our customers. Our team is committed to delivering outstanding service and creating memorable vacations for all our guests. We are currently seeking a motivated individual to join us as an Information Assurance and Data Governance Specialist Benefits : Competitive salary and benefits package. Opportunity to work in a dynamic environment and make a meaningful impact on information security and records management practices. Supportive work culture that encourages professional growth and development. Fully subsidised staff canteen, free parking and electric charging points Office based on bus-route, ideal for commuters How to apply: If you have the required qualifications and experience for this role and are excited about contributing to our holiday company's information security and data governance initiatives, we invite you to apply. Please submit your CV and a cover letter outlining your suitability for the Information Assurance and Records Management Specialist position. Note: This job description outlines the responsibilities and qualifications for the Information Assurance and Data Governance specialist role, specific duties and responsibilities may evolve based on business needs and industry trends.
Job Description Group Activation Manager Reporting of the Role This reports to Head of Agency Overview of job The Group Activation Manager is also responsible for ensuring we are delivering educational sessions and thought leadership pieces across specialist and building our brand. All content should be linked to driving Global's product mix. They should also be ensuring we are working towards our vision, mission and purpose (making everyone love outdoor as much as we do). This role is also responsible for managing a team that delivers brilliant basics and great service for our clients whilst ensuring the team gain a greater understanding of the clients and agencies they work on in order to make recommendations based on audiences and outcomes. 3 best things about the job Working on the best Outdoor products in the market, including the number one programmatic offering in outdoor. Your days are guaranteed variety - dealing with client requests, working with your internal counterparts on delivering marketing growth to pitching for your (un)fair share. Leading and developing a high performing team Having the freedom to nurture a wide client network to deliver market beating growth Measures of success - Revenue and product mix targets Proactive Pitch KPI's Specific client growth targets: acquisition, growth and retention Pitch conversion rates - supporting your team to ensure they are working with their agency counterpart to ensure pitches turn into bookings and that those pitches work there way through from agency to specialist planning/booking Scores in specialist media owner surveys Integration with other Global departments and commitment to 'One Global' culture In the first few months, you would have: Built a new specialist facing team with clear roles and responsibilities Worked with the Director of Agency and Head of Agency/trading(s) to agree key measures of success for the business units for the remainder of the financial year Worked closely with other Group Activation Managers to ensure we are consistent in the market and that we are sharing good work Building new team processes (i.e. key internal meetings, management of revenue targets and development of culture) Set out and fulfilled a contact plan of key specialist stakeholders Write a plan with your head of agency/trading(s) tailored to your specialist and agencies ensure we are aligned Collaborate with the outdoor Leadership team to ensure you are clear on your role in delivering the 6 pillars within the outdoor strategy Responsibilities of the role Lead and develop a high-performing team Understand the key challenges and issues our customers face and ensure that your team are helping to provide product solutions to these challenges linked to audiences and outcomes Ensure the management of revenue, pricing and product mix is being managed for the specialist you work on with a tailored plan to shift the dial Ensuring we are seen as experts in our channel and products and key partners to our customers Lead your team to deliver exceptional customer service and ensure the effective running of the day-to-day business Develop influential relationships with senior stakeholders across your specialist. What you will need Experience leading high performing media sales teams A strong understanding of Outdoor media planning and buying Strong negotiation skills Qualifications No formal qualifications required Soft skills Excellent time management and personal organisation Clear communication to a wide variety of role types including to customers Excellent teamwork Ability to motivate a team of individuals Technical skills Ability to use Keynote, PowerPoint, Excel, Good understanding of the application of industry measurement tools - route Everyone is welcome at Global Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can't possibly serve our diverse audiences without first nurturing and celebrating it in our people and that's why we work hard to create an inclusive culture for everyone. We believe that diversity will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you. We will always seek to make appropriate adjustments to the recruitment process and workplace to be fully inclusive to people with different needs and working styles. If you require us to make any reasonable adjustments for you or to disclose a condition, please email
May 15, 2024
Full time
Job Description Group Activation Manager Reporting of the Role This reports to Head of Agency Overview of job The Group Activation Manager is also responsible for ensuring we are delivering educational sessions and thought leadership pieces across specialist and building our brand. All content should be linked to driving Global's product mix. They should also be ensuring we are working towards our vision, mission and purpose (making everyone love outdoor as much as we do). This role is also responsible for managing a team that delivers brilliant basics and great service for our clients whilst ensuring the team gain a greater understanding of the clients and agencies they work on in order to make recommendations based on audiences and outcomes. 3 best things about the job Working on the best Outdoor products in the market, including the number one programmatic offering in outdoor. Your days are guaranteed variety - dealing with client requests, working with your internal counterparts on delivering marketing growth to pitching for your (un)fair share. Leading and developing a high performing team Having the freedom to nurture a wide client network to deliver market beating growth Measures of success - Revenue and product mix targets Proactive Pitch KPI's Specific client growth targets: acquisition, growth and retention Pitch conversion rates - supporting your team to ensure they are working with their agency counterpart to ensure pitches turn into bookings and that those pitches work there way through from agency to specialist planning/booking Scores in specialist media owner surveys Integration with other Global departments and commitment to 'One Global' culture In the first few months, you would have: Built a new specialist facing team with clear roles and responsibilities Worked with the Director of Agency and Head of Agency/trading(s) to agree key measures of success for the business units for the remainder of the financial year Worked closely with other Group Activation Managers to ensure we are consistent in the market and that we are sharing good work Building new team processes (i.e. key internal meetings, management of revenue targets and development of culture) Set out and fulfilled a contact plan of key specialist stakeholders Write a plan with your head of agency/trading(s) tailored to your specialist and agencies ensure we are aligned Collaborate with the outdoor Leadership team to ensure you are clear on your role in delivering the 6 pillars within the outdoor strategy Responsibilities of the role Lead and develop a high-performing team Understand the key challenges and issues our customers face and ensure that your team are helping to provide product solutions to these challenges linked to audiences and outcomes Ensure the management of revenue, pricing and product mix is being managed for the specialist you work on with a tailored plan to shift the dial Ensuring we are seen as experts in our channel and products and key partners to our customers Lead your team to deliver exceptional customer service and ensure the effective running of the day-to-day business Develop influential relationships with senior stakeholders across your specialist. What you will need Experience leading high performing media sales teams A strong understanding of Outdoor media planning and buying Strong negotiation skills Qualifications No formal qualifications required Soft skills Excellent time management and personal organisation Clear communication to a wide variety of role types including to customers Excellent teamwork Ability to motivate a team of individuals Technical skills Ability to use Keynote, PowerPoint, Excel, Good understanding of the application of industry measurement tools - route Everyone is welcome at Global Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can't possibly serve our diverse audiences without first nurturing and celebrating it in our people and that's why we work hard to create an inclusive culture for everyone. We believe that diversity will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you. We will always seek to make appropriate adjustments to the recruitment process and workplace to be fully inclusive to people with different needs and working styles. If you require us to make any reasonable adjustments for you or to disclose a condition, please email
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The Role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! Day to Day Responsibilites Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. Benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes P46826LF INDMANJ
May 15, 2024
Full time
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The Role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! Day to Day Responsibilites Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. Benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes P46826LF INDMANJ
Join a digital first bank that's powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture. The Lending Value Stream is 1of 5 strategic pillars within Wealth and Personal Banking (WPB) overseeing the technology management lifecycle for all WPB Retail Lending products including Loans, Credit Cards, Mortgages, Partnership Lending and Commercial corporate cards spanning 5 regions. This role is a key position in the Lending Technology senior leadership team and will be instrumental in developing and delivering a Technology strategy that supports the significant pivot to our business growth in the region, sponsoring and driving the continued adoption and maturation of DevOps and agile principles. The role will require regular interactions with Senior Executives across Business and Technology, as well as Audit and Regulators and will be accountable for driving the prioritization of the portfolio, service management, critical service, and risk reviews. Reporting into the Global Head of Lending Technology, and working closely with the Regional WPB CIO, the regional Head of Lending Technology will be responsible for the oversight and management of Lending products for the region. Job Requirements: An experienced Banking Technology professional with proven experience in scaled delivery management. Responsibility for heading, managing, guiding teams who facilitate changes to the Group's IT environment and specialists delivering projects and service controls for the region. Responsibility for the Lending Technology portfolio within the market, executing the Technology strategy in alignment with the business strategy, to maximise portfolio growth, cost effectiveness, risk management, people management, and innovation. Establish and drive strategic direction for the Lending technical estate. This role will actively support inci dent and outage management and responses. End to end accountability of technology delivery in a high-growth digital environment, exhibiting strong ability to build and implement strategies for solving ambiguous customer-focused problems. Developing clear strategic priorities ensuring resources (capability, people & funding) are enabled to deliver new features and compelling services within Lending. Management of planning cycles aligned to quarterly business reviews. Full ownership of technology delivery roadmap, managing changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits. Enabling delivery by resolving major delivery ambiguities and removing major delivery blockers as required Obtaining buy in from and influencing senior management and stakeholders programme plans, commitments, changes including requirements, quality assurance plans, budget, scope, resources, risk mitigation and contingency plans. Foster and develop a customer centric ethos, use customer insight to continuously enhance a seamless customer experience, increasing loyalty, advocacy, and retention. Anticipates and identifies issues that impact on WPB Technology and the Group's reputation and provide insight and counsel to the CIO, COO, ExCo and wider functions as required. Leadership Requirements: Effectively create and communicate strategy and plans with the team. Provide clear direction, set, and ensure that the teams within the regional Lending Value Stream have clearly defined roles, objectives, processes, and targets focused on delivery and efficiency. Ensure that the onshore and offshore delivery units engage effectively. Operational Effectiveness & Control: Ensure that the teams have appropriate tools and training to meet the requirements of their roles. Actively support and promote group and local strategic projects in support of the business strategy. Look to drive and champion Agile, DevOps with New Ways of Operating principles. Ensure due diligence of appropriate business, IT and regulatory processes are followed when existing systems are modified, or new systems are developed with the objective of improving quality whilst increasing cost-effectiveness and achieving appropriate levels of risk-management. Ensure compliance with all relevant instructions and external regulatory requirements, including the management of operational risk and adherence to the Group's standards of ethical behaviour. Support any Global, Regional operational effectiveness initiatives as required, acting as lead for the region and country. Requirements Qualifications & Skills: Suitable candidate will have strong demonstrable experience in leading sophisticated, complex, and large-scale initiatives. Experience in understating of commercial drivers of point-of-sale lending products and credit risk. Excellent understanding of current and future regulatory environments relating to Lending products. Outstanding Technology leader who is passionate about driving the business agenda and strategic change in a matrix environment Strong background in transformation, portfolio management, risk, good judgment, process, and delivery focused. Strong leadership, stakeholder, and people management skills, able to navigate across structures in complex business organisations. Proven ability to work across multi-disciplinary and diverse work environments. Leading and directing executive and non-executive work groups effecting change through people in a large matrix organization Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business. The ability to deconstruct and solve problems, to investigate drivers and "root causes" and drive business action planning to deliver solutions. Experience of leading teams in agile at-scale methods using DevOps tools and process Managing operational functions, directing process reengineering and efficiency exercises Effective communication, influencing and negotiation and strong stakeholder management skills at all levels and across diverse, global teams and key stakeholders across WPB Tech and the wider HSBC. Successful experience developing and retaining critical talent. Strong leadership skills for diverse teams across global functions, teamwork, gathering information and analyzing, judgment and decision making, communication competencies. Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe) This role is based in London but some travel may be required. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: Join our Talent Community so that we can keep you updated and informed of the latest happenings at HSBC.
May 15, 2024
Full time
Join a digital first bank that's powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture. The Lending Value Stream is 1of 5 strategic pillars within Wealth and Personal Banking (WPB) overseeing the technology management lifecycle for all WPB Retail Lending products including Loans, Credit Cards, Mortgages, Partnership Lending and Commercial corporate cards spanning 5 regions. This role is a key position in the Lending Technology senior leadership team and will be instrumental in developing and delivering a Technology strategy that supports the significant pivot to our business growth in the region, sponsoring and driving the continued adoption and maturation of DevOps and agile principles. The role will require regular interactions with Senior Executives across Business and Technology, as well as Audit and Regulators and will be accountable for driving the prioritization of the portfolio, service management, critical service, and risk reviews. Reporting into the Global Head of Lending Technology, and working closely with the Regional WPB CIO, the regional Head of Lending Technology will be responsible for the oversight and management of Lending products for the region. Job Requirements: An experienced Banking Technology professional with proven experience in scaled delivery management. Responsibility for heading, managing, guiding teams who facilitate changes to the Group's IT environment and specialists delivering projects and service controls for the region. Responsibility for the Lending Technology portfolio within the market, executing the Technology strategy in alignment with the business strategy, to maximise portfolio growth, cost effectiveness, risk management, people management, and innovation. Establish and drive strategic direction for the Lending technical estate. This role will actively support inci dent and outage management and responses. End to end accountability of technology delivery in a high-growth digital environment, exhibiting strong ability to build and implement strategies for solving ambiguous customer-focused problems. Developing clear strategic priorities ensuring resources (capability, people & funding) are enabled to deliver new features and compelling services within Lending. Management of planning cycles aligned to quarterly business reviews. Full ownership of technology delivery roadmap, managing changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits. Enabling delivery by resolving major delivery ambiguities and removing major delivery blockers as required Obtaining buy in from and influencing senior management and stakeholders programme plans, commitments, changes including requirements, quality assurance plans, budget, scope, resources, risk mitigation and contingency plans. Foster and develop a customer centric ethos, use customer insight to continuously enhance a seamless customer experience, increasing loyalty, advocacy, and retention. Anticipates and identifies issues that impact on WPB Technology and the Group's reputation and provide insight and counsel to the CIO, COO, ExCo and wider functions as required. Leadership Requirements: Effectively create and communicate strategy and plans with the team. Provide clear direction, set, and ensure that the teams within the regional Lending Value Stream have clearly defined roles, objectives, processes, and targets focused on delivery and efficiency. Ensure that the onshore and offshore delivery units engage effectively. Operational Effectiveness & Control: Ensure that the teams have appropriate tools and training to meet the requirements of their roles. Actively support and promote group and local strategic projects in support of the business strategy. Look to drive and champion Agile, DevOps with New Ways of Operating principles. Ensure due diligence of appropriate business, IT and regulatory processes are followed when existing systems are modified, or new systems are developed with the objective of improving quality whilst increasing cost-effectiveness and achieving appropriate levels of risk-management. Ensure compliance with all relevant instructions and external regulatory requirements, including the management of operational risk and adherence to the Group's standards of ethical behaviour. Support any Global, Regional operational effectiveness initiatives as required, acting as lead for the region and country. Requirements Qualifications & Skills: Suitable candidate will have strong demonstrable experience in leading sophisticated, complex, and large-scale initiatives. Experience in understating of commercial drivers of point-of-sale lending products and credit risk. Excellent understanding of current and future regulatory environments relating to Lending products. Outstanding Technology leader who is passionate about driving the business agenda and strategic change in a matrix environment Strong background in transformation, portfolio management, risk, good judgment, process, and delivery focused. Strong leadership, stakeholder, and people management skills, able to navigate across structures in complex business organisations. Proven ability to work across multi-disciplinary and diverse work environments. Leading and directing executive and non-executive work groups effecting change through people in a large matrix organization Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business. The ability to deconstruct and solve problems, to investigate drivers and "root causes" and drive business action planning to deliver solutions. Experience of leading teams in agile at-scale methods using DevOps tools and process Managing operational functions, directing process reengineering and efficiency exercises Effective communication, influencing and negotiation and strong stakeholder management skills at all levels and across diverse, global teams and key stakeholders across WPB Tech and the wider HSBC. Successful experience developing and retaining critical talent. Strong leadership skills for diverse teams across global functions, teamwork, gathering information and analyzing, judgment and decision making, communication competencies. Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe) This role is based in London but some travel may be required. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. 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