A well established organisation in the Burton Upon Trent area are looking for a Repairs Planner to join their team on a temporary to Permeant contract to help support the delivery of excellent customer service whilst organising both pre planned and reactive maintenance work. Repairs Planner Monday to Friday Temporary to Perm Burton Upon Trent based 14- 16 ph paid weekly via umbrella As a Repairs Planner, you will be carrying out the following duties: To schedule out engineers to attend work orders and organise any follow on work as required. To maintain the database and ensure all information is up to date To conduct customer surveys and compile results Process orders, invoices and other contract documentation To be successful as a Repairs Planner, you will have experience: In a similar role such as Repairs clerk, helpdesk scheduler, fm planner, facilities administrator etc In a fast paced, performance based role In a maintenance or facilities background The benefits of this Repairs Planner role are: Commutable location with easy transport links close by Experience in a reputable company Chance for progression due to business size If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
May 03, 2024
Contractor
A well established organisation in the Burton Upon Trent area are looking for a Repairs Planner to join their team on a temporary to Permeant contract to help support the delivery of excellent customer service whilst organising both pre planned and reactive maintenance work. Repairs Planner Monday to Friday Temporary to Perm Burton Upon Trent based 14- 16 ph paid weekly via umbrella As a Repairs Planner, you will be carrying out the following duties: To schedule out engineers to attend work orders and organise any follow on work as required. To maintain the database and ensure all information is up to date To conduct customer surveys and compile results Process orders, invoices and other contract documentation To be successful as a Repairs Planner, you will have experience: In a similar role such as Repairs clerk, helpdesk scheduler, fm planner, facilities administrator etc In a fast paced, performance based role In a maintenance or facilities background The benefits of this Repairs Planner role are: Commutable location with easy transport links close by Experience in a reputable company Chance for progression due to business size If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
We are recruiting for a part time facilities administrator to provide administration support on a busy Facilities Management desk in the East Newcastle (NE28) area. The role is a temporary position ongoing. The role is paying 12.01/hr plus holiday pay, Working days are normally Mon-Wed depending on requirements. The role will cover several administrative disciplines: Coordination of all back office administrative duties - Data entry on delivery and logistics/stock information - time sheet collection - clerical support duties - Helpdesk - liaison with engineers and end clients - general site administration The candidate will need a multi-role approach to the position as the work will cover a spectrum of office and support services to an FM operation - provide a cohesive and structured back office system to support the engineering operations - coordination within the team of support administrators and provide a more efficient and streamlined way of working -ideally some experience of helpdesk (facilities), including client and engineer liaison -raising and closing of jobs and the internal database/system - contract administration and all associated back office support - data entry - assist in a general administrative tasks to including basic clerical duties The individual will need to meet the following criteria: - have Administration experience - be familiar with large scale facilities / sites - be willing to work "hands-on" and complete general administrative duties -be familiar with excel and general microsoft packages plus bespoke databases - be a self starter, with a drive to an efficient back office support system If you are interested then please click the APPLY button now PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors. Please note if you have not heard from us within 5 days, then your application has not been successful. PRS is an equal opportunities employer.
May 02, 2024
Seasonal
We are recruiting for a part time facilities administrator to provide administration support on a busy Facilities Management desk in the East Newcastle (NE28) area. The role is a temporary position ongoing. The role is paying 12.01/hr plus holiday pay, Working days are normally Mon-Wed depending on requirements. The role will cover several administrative disciplines: Coordination of all back office administrative duties - Data entry on delivery and logistics/stock information - time sheet collection - clerical support duties - Helpdesk - liaison with engineers and end clients - general site administration The candidate will need a multi-role approach to the position as the work will cover a spectrum of office and support services to an FM operation - provide a cohesive and structured back office system to support the engineering operations - coordination within the team of support administrators and provide a more efficient and streamlined way of working -ideally some experience of helpdesk (facilities), including client and engineer liaison -raising and closing of jobs and the internal database/system - contract administration and all associated back office support - data entry - assist in a general administrative tasks to including basic clerical duties The individual will need to meet the following criteria: - have Administration experience - be familiar with large scale facilities / sites - be willing to work "hands-on" and complete general administrative duties -be familiar with excel and general microsoft packages plus bespoke databases - be a self starter, with a drive to an efficient back office support system If you are interested then please click the APPLY button now PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors. Please note if you have not heard from us within 5 days, then your application has not been successful. PRS is an equal opportunities employer.
Facilities Administrator Job Profile An understanding of facilities administration functions with an ability to take instructions and act on their own initiative. Must have effective communication skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and parts of the division in a Facilities Coordinator capacity. Functions To support the CDM in finance reporting functions including WIP, debt control, variance analysis, PPM costing planning/tracker and budget building To ensure subcontract renewals are coordinated and administered To train and support the development of other Facilities Coordinators and Facilities Administrators To deputise for Facilities Coordinators, Facilities Administrators and on occasions, the CDM To support the CDM by leading on administration aspects of internal and external client audits To complete SOPF Site Audits as required by the CDM Support the contract team with contractor inductions, RAMS (Risk Assessment and Method Statement) and permits Act as Subject Matter Expert for PFI SOP (Admin and FC related duties only) Provide support, training and coaching for new employees To Copy Facilities Admin Duties to here Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the FM operations Assist other PPP premises with Reactive and PPM if requested by the CDM. Continue with self-development to improve service delivery and reduce outsourcing needs. Job Measurement Data Internal and External KPI Performance Financial Penalties Internal and Reporting Essential Must have min 3 years Facilities Coordinator in a multi contract/site or large-scale account Good understanding of customer service, IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal Technology i.e., Microsoft Word and Excel, Outlook, and good typing skills Good understanding of CAFM Technical knowledge of Mechanical/Electrical Plant and Equipment Ability to prioritise workload and tasks Can do attitude with a proactive approach Have a good awareness of Health & safety working practices Desirables IOSH (Managing safely) Previous history of working within Facilities Management Services and knowledge of Facilities Management software.
May 02, 2024
Full time
Facilities Administrator Job Profile An understanding of facilities administration functions with an ability to take instructions and act on their own initiative. Must have effective communication skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and parts of the division in a Facilities Coordinator capacity. Functions To support the CDM in finance reporting functions including WIP, debt control, variance analysis, PPM costing planning/tracker and budget building To ensure subcontract renewals are coordinated and administered To train and support the development of other Facilities Coordinators and Facilities Administrators To deputise for Facilities Coordinators, Facilities Administrators and on occasions, the CDM To support the CDM by leading on administration aspects of internal and external client audits To complete SOPF Site Audits as required by the CDM Support the contract team with contractor inductions, RAMS (Risk Assessment and Method Statement) and permits Act as Subject Matter Expert for PFI SOP (Admin and FC related duties only) Provide support, training and coaching for new employees To Copy Facilities Admin Duties to here Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the FM operations Assist other PPP premises with Reactive and PPM if requested by the CDM. Continue with self-development to improve service delivery and reduce outsourcing needs. Job Measurement Data Internal and External KPI Performance Financial Penalties Internal and Reporting Essential Must have min 3 years Facilities Coordinator in a multi contract/site or large-scale account Good understanding of customer service, IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal Technology i.e., Microsoft Word and Excel, Outlook, and good typing skills Good understanding of CAFM Technical knowledge of Mechanical/Electrical Plant and Equipment Ability to prioritise workload and tasks Can do attitude with a proactive approach Have a good awareness of Health & safety working practices Desirables IOSH (Managing safely) Previous history of working within Facilities Management Services and knowledge of Facilities Management software.
Contract Support Administrator- London Holborn/Charing Cross- 35k- Fully On site Role Are you an experienced Contract Support Administrator looking for a new role where you can grow and progress? Are you interested in working for a company who support professional growth and progression? My client, a leading Facilities and Maintenance Provider are currently recruiting for an experienced Facilities Contract Support Administrator to be based at a beautiful building in Charing Cross/ Holborn. The ideal candidate will have previous experience working as a Contract Support Administrator and be looking for a position where they can grow and progress within a business. Monday - Friday Full time in the Office- 8.00- 17.00 Key duties and responsibilities: General Administration Duties Managing deadlines and KPIs Raising Purchase Orders WIP and Budget Reports PPMS All Financial Administration- WIP, Reports etc Updating client portals and databases, including statuses of jobs and tracking progress. Attending weekly / monthly meetings for WIP, Engineers tool box talks, health and safety meetings. Liaising with clients to log repairs / orders and delivery specifications onto bespoke database and arranging appropriate appointments with resident Logging jobs and dispatching to the relevant engineer / allocating and organising their diaries Liaise with suppliers and in house engineers to ensure works are carried out to specification Ordering materials for engineers Liaising with residents / clients / contractors and surveyors to provide regular updates on repairs Closing down repairs (updating notes) on inhouse database using KPIS and utilising the correct SOR codes Providing daily and weekly updates / reports to clients on completed and outstanding repairs Attending and providing feedback weekly monthly meeting with clients and internal Management Allocate reactive and planned maintenance tasks to correct resource Log all helpdesk interactions Inform management of recurrent problems Management of statutory documentation and deadlines Follow up with clients to ensure complete resolutions of issues Arranging access for subcontractors / visitors Planned preventative management
May 02, 2024
Full time
Contract Support Administrator- London Holborn/Charing Cross- 35k- Fully On site Role Are you an experienced Contract Support Administrator looking for a new role where you can grow and progress? Are you interested in working for a company who support professional growth and progression? My client, a leading Facilities and Maintenance Provider are currently recruiting for an experienced Facilities Contract Support Administrator to be based at a beautiful building in Charing Cross/ Holborn. The ideal candidate will have previous experience working as a Contract Support Administrator and be looking for a position where they can grow and progress within a business. Monday - Friday Full time in the Office- 8.00- 17.00 Key duties and responsibilities: General Administration Duties Managing deadlines and KPIs Raising Purchase Orders WIP and Budget Reports PPMS All Financial Administration- WIP, Reports etc Updating client portals and databases, including statuses of jobs and tracking progress. Attending weekly / monthly meetings for WIP, Engineers tool box talks, health and safety meetings. Liaising with clients to log repairs / orders and delivery specifications onto bespoke database and arranging appropriate appointments with resident Logging jobs and dispatching to the relevant engineer / allocating and organising their diaries Liaise with suppliers and in house engineers to ensure works are carried out to specification Ordering materials for engineers Liaising with residents / clients / contractors and surveyors to provide regular updates on repairs Closing down repairs (updating notes) on inhouse database using KPIS and utilising the correct SOR codes Providing daily and weekly updates / reports to clients on completed and outstanding repairs Attending and providing feedback weekly monthly meeting with clients and internal Management Allocate reactive and planned maintenance tasks to correct resource Log all helpdesk interactions Inform management of recurrent problems Management of statutory documentation and deadlines Follow up with clients to ensure complete resolutions of issues Arranging access for subcontractors / visitors Planned preventative management
Facilities and Maintenance Helpdesk Administrator- Hertfordshire- up to 26k My client is currently recruiting for an experienced Helpdesk Administrator to join their busy team based in Hertfordshire. The ideal candidate will have Helpdesk or Administration experience within Facilities and Maintenance or a busy environment. Monday to Friday- Office Based- 8am- Friday 5pm or 9am til 6pm alternate shifts Main Duties General Helpdesk Administration Duties PPMS Raising Purchase Orders Liaising with Engineers and assigning them to works. Assist with the efficient day to day running of help desk reporting to the help desk manager. Receive and process work requests from clients, received via e mail, telephone and portal. Log Calls onto company CAFM system, assign correct trade and supplier, book appointments, send PO's, process permits. Manage planned maintenance schedules including compliance, and reactive requests associated with the PPM being managed ensuring that the account coordinator is updated. Process updates from suppliers obtaining information for quotes where required, upload all updates onto CAFM system and portals. Estimate further works. Close down completed job Send client reports. Be part of the weekend rota where required paid overtime. Attend client meetings where necessary. Other help desk tasks that are within the capability of the Help Desk Coordinator. If you are interested in this position please apply today
May 02, 2024
Full time
Facilities and Maintenance Helpdesk Administrator- Hertfordshire- up to 26k My client is currently recruiting for an experienced Helpdesk Administrator to join their busy team based in Hertfordshire. The ideal candidate will have Helpdesk or Administration experience within Facilities and Maintenance or a busy environment. Monday to Friday- Office Based- 8am- Friday 5pm or 9am til 6pm alternate shifts Main Duties General Helpdesk Administration Duties PPMS Raising Purchase Orders Liaising with Engineers and assigning them to works. Assist with the efficient day to day running of help desk reporting to the help desk manager. Receive and process work requests from clients, received via e mail, telephone and portal. Log Calls onto company CAFM system, assign correct trade and supplier, book appointments, send PO's, process permits. Manage planned maintenance schedules including compliance, and reactive requests associated with the PPM being managed ensuring that the account coordinator is updated. Process updates from suppliers obtaining information for quotes where required, upload all updates onto CAFM system and portals. Estimate further works. Close down completed job Send client reports. Be part of the weekend rota where required paid overtime. Attend client meetings where necessary. Other help desk tasks that are within the capability of the Help Desk Coordinator. If you are interested in this position please apply today
administration helpdesk customer support Facilities Administrator Hours : Monday to Friday : 37 hours per week Salary : £12.00 - £13.00 per hour This is a temporary role to start asap and has no end date. Location: Eastleigh Dynamite recruitment is working in partnership with a well-established organisation who are uk based .Due to a busy period out client is looking to recruit a Facilities Administrator / Helpdesk to start asap As a Facilities Administrator you will be : The first point of contact on the Facilities Helpdesk Responsible for raising purchase orders , PPE orders, stationery orders, catering supplies, cleaning supplies, etc. Ensuring that minimum stock levels within the organisation are kept topped up and arrange the delivery of any top up stock. Working with the relevant contractors including trade operatives to resolve internal and external customer queries relating to works orders. Resolve day to day customer queries relating to contractor works via email and on the telephone. To attend meetings as required to provide additional information relating to the administration of contracts and/or functions this would include liaising with regulatory bodies. Assist in the creation of staff ID badges, ensure compliance with security and building access requirements. Responsible for the issue of parking permits and assist in maintaining the Company's car park policy. Reconciliation of team Company credit card spend to ensure compliance with procurement card procedure and reporting any anomalies. Process invoices awaiting payment to ensure these are progressed by those responsible for the programme of works to meet payment obligations. Raise queries and issues relating to invoices and/or work claimed with the relevant parties. Validate information from external out of hours contractors ensure emergency works have been attended to and follow-on jobs raised. Provide minutes for monthly team meetings and those requested by the Workplace Services Manager. Assist with reporting. Take minutes at meeting where necessary. The ideal Administrator will have / be Previous experience in managing enquiries via email and on the telephone. Good verbal and written communication skills The ability to communicate with a wide range of individuals. Will be available asap. A good working knowledge of Microsoft Office packages including Outlook, Word and Excel. Confidence in using data entry and storage software systems (IBS Open Housing) and DRS work scheduling systems or similar data software programmes. Ability to multitask. To be considered please submit your CV Asap INDB
May 02, 2024
Full time
administration helpdesk customer support Facilities Administrator Hours : Monday to Friday : 37 hours per week Salary : £12.00 - £13.00 per hour This is a temporary role to start asap and has no end date. Location: Eastleigh Dynamite recruitment is working in partnership with a well-established organisation who are uk based .Due to a busy period out client is looking to recruit a Facilities Administrator / Helpdesk to start asap As a Facilities Administrator you will be : The first point of contact on the Facilities Helpdesk Responsible for raising purchase orders , PPE orders, stationery orders, catering supplies, cleaning supplies, etc. Ensuring that minimum stock levels within the organisation are kept topped up and arrange the delivery of any top up stock. Working with the relevant contractors including trade operatives to resolve internal and external customer queries relating to works orders. Resolve day to day customer queries relating to contractor works via email and on the telephone. To attend meetings as required to provide additional information relating to the administration of contracts and/or functions this would include liaising with regulatory bodies. Assist in the creation of staff ID badges, ensure compliance with security and building access requirements. Responsible for the issue of parking permits and assist in maintaining the Company's car park policy. Reconciliation of team Company credit card spend to ensure compliance with procurement card procedure and reporting any anomalies. Process invoices awaiting payment to ensure these are progressed by those responsible for the programme of works to meet payment obligations. Raise queries and issues relating to invoices and/or work claimed with the relevant parties. Validate information from external out of hours contractors ensure emergency works have been attended to and follow-on jobs raised. Provide minutes for monthly team meetings and those requested by the Workplace Services Manager. Assist with reporting. Take minutes at meeting where necessary. The ideal Administrator will have / be Previous experience in managing enquiries via email and on the telephone. Good verbal and written communication skills The ability to communicate with a wide range of individuals. Will be available asap. A good working knowledge of Microsoft Office packages including Outlook, Word and Excel. Confidence in using data entry and storage software systems (IBS Open Housing) and DRS work scheduling systems or similar data software programmes. Ability to multitask. To be considered please submit your CV Asap INDB
Our client, a leading Facilities Management organisation are currently on the search for a Facilities Administrator to join their dynamic team in Leigh. The Facilities Administrator will work on a shift basis, organising scheduled and reactive engineering work orders ensuring response and completion within required time frames. Key Accountabilities for the Facilities Administrator: Process scheduled and reactive works from initial raising of jobs to completion and invoicing. Inputting of information onto the CAFM System Maintain key relationships with colleagues, clients and Suppliers/ Contractor Assist with the management of contracted KPIs & SLA's General admin tasks Attend Meetings as Requested Have previous experience within helpdesk/administration roles Excellent customer service abilities and strong communication skill Be very organised, an eye for detail and be able to work to deadlines Working Hours and Shift Patterns Monday-Friday - Finishing 30mins early on a Friday. Early shift 07:00-15:30 Core shift 08:30-17:00 Late shift 09:00-17:30 This is a full time, permanent role offering a salary of around £23,000. If interested please apply or contact Laura on or call .
Apr 30, 2024
Full time
Our client, a leading Facilities Management organisation are currently on the search for a Facilities Administrator to join their dynamic team in Leigh. The Facilities Administrator will work on a shift basis, organising scheduled and reactive engineering work orders ensuring response and completion within required time frames. Key Accountabilities for the Facilities Administrator: Process scheduled and reactive works from initial raising of jobs to completion and invoicing. Inputting of information onto the CAFM System Maintain key relationships with colleagues, clients and Suppliers/ Contractor Assist with the management of contracted KPIs & SLA's General admin tasks Attend Meetings as Requested Have previous experience within helpdesk/administration roles Excellent customer service abilities and strong communication skill Be very organised, an eye for detail and be able to work to deadlines Working Hours and Shift Patterns Monday-Friday - Finishing 30mins early on a Friday. Early shift 07:00-15:30 Core shift 08:30-17:00 Late shift 09:00-17:30 This is a full time, permanent role offering a salary of around £23,000. If interested please apply or contact Laura on or call .
Facilities & Contracts Administrator Salary: £25k+ DOE Location: Leeds, West Yorkshire Full Time, Permanent Opportunity We are looking for a dynamic and experienced facilities expert to work alongside their professional team. The company has been working in the UK for over 60 years and are experts within Facilities management in the construction and support sectors. This is an amazing opportunity to work within an efficient and tested process, to continue your growth and development within the facilities industry. The Key Duties of the Facilities Administrator Helpdesk operator / Work Scheduler - CAFM System; Receiving and prioritising incoming Reactive tasks in accordance with contract specific SLAs; Preparing, loading and disseminating PPM tasks; Distributing work efficiently to the correct engineering workforce; Monitoring the status of all jobs on a daily basis and reassigning priorities as required; Preparing and distributing reports to the required frequencies: daily, weekly, monthly; Monitoring the completion time of jobs and chasing; Liaising with engineers regarding job completions; Raising purchase orders; Liaising with sub-contractors; The Key Challenges of the Facilities Administrator Experience in the operation of a CAFM (Computer Aided Facilities Management) system would be an advantage. Training will be given Excellent PC skills and the use of MS Office in particular MS Word and MS Excel Experience in a Help desk environment would be a distinct advantage Minimum of 2 years' experience in providing administrative support. A good knowledge of administrative disciplines including filing and record keeping If you are interested in the role, and want to know more, please apply or call the Leeds Office Services team for more information. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 29, 2024
Full time
Facilities & Contracts Administrator Salary: £25k+ DOE Location: Leeds, West Yorkshire Full Time, Permanent Opportunity We are looking for a dynamic and experienced facilities expert to work alongside their professional team. The company has been working in the UK for over 60 years and are experts within Facilities management in the construction and support sectors. This is an amazing opportunity to work within an efficient and tested process, to continue your growth and development within the facilities industry. The Key Duties of the Facilities Administrator Helpdesk operator / Work Scheduler - CAFM System; Receiving and prioritising incoming Reactive tasks in accordance with contract specific SLAs; Preparing, loading and disseminating PPM tasks; Distributing work efficiently to the correct engineering workforce; Monitoring the status of all jobs on a daily basis and reassigning priorities as required; Preparing and distributing reports to the required frequencies: daily, weekly, monthly; Monitoring the completion time of jobs and chasing; Liaising with engineers regarding job completions; Raising purchase orders; Liaising with sub-contractors; The Key Challenges of the Facilities Administrator Experience in the operation of a CAFM (Computer Aided Facilities Management) system would be an advantage. Training will be given Excellent PC skills and the use of MS Office in particular MS Word and MS Excel Experience in a Help desk environment would be a distinct advantage Minimum of 2 years' experience in providing administrative support. A good knowledge of administrative disciplines including filing and record keeping If you are interested in the role, and want to know more, please apply or call the Leeds Office Services team for more information. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Title: Service Desk Administrator Location : Dagenham Salary: £23,000 - £25,000 Days/ Hours of work: Monday - Friday, 08:00 - 17:00 Benefits On-site parking Full in-house training Amazing company culture Clear progression opportunities Regular team socials 28 days of annual leave (inclusive of public holidays) Annual reviews The company An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service. Duties Logging and managing all quote acceptances and uplift approvals, job costing, and ordering parts as required verifying any site survey, and contract documentation for appropriate definition and accuracy. Liaising as required with the customer to resolve any technical issues and site access/arrangements. Ensure all jobs are up to date on the company system and also with the customer. Liaising with Engineers. Prepare the daily job book to enable the Workshop Manager to plan workshop resources. Submitting lists of materials required to the Workshop Manager and approved suppliers and send purchase orders (PO's) to the sub-contractors and order parts as required. Checking the credit rating of Customers with the Finance Manager/Supervisor prior to product release or the engineer's attendance. Checking, allocating and issuing job sheets and instructions/RAM's to engineers. Overseeing stock levels and parts for the Helpdesk and Repairs including weekly Van Stock Conducting weekly checks on all Helpdesk plant hired from all suppliers to see what is still on hire so we do not have over-runs and off hire if necessary. Maintain and control the issue of manufacturing specifications, technical drawings, cutting and job sheets and parts. Attending to Customers and Site Engineers requests/queries relating to remedial site works. Maintaining the issue of installation specifications, technical drawings, and job sheets. Receiving and recording, utilising the NCN Form, complaints or non-conforming issues reported by Customers or Site Engineers. Promoting the interests of the Group and furthering good inter-company relationships while updating the customer throughout the service we have provided. Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records. The ideal candidate Previous helpdesk experience is preferable You'll have knowledge of MS suite including Excel and word You can work independently and proactively You are flexible and openminded You'll be excited to work for a growth-stage business You'll have strong relationship building skills You'll have a professional telephone manner Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 26, 2024
Full time
Title: Service Desk Administrator Location : Dagenham Salary: £23,000 - £25,000 Days/ Hours of work: Monday - Friday, 08:00 - 17:00 Benefits On-site parking Full in-house training Amazing company culture Clear progression opportunities Regular team socials 28 days of annual leave (inclusive of public holidays) Annual reviews The company An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service. Duties Logging and managing all quote acceptances and uplift approvals, job costing, and ordering parts as required verifying any site survey, and contract documentation for appropriate definition and accuracy. Liaising as required with the customer to resolve any technical issues and site access/arrangements. Ensure all jobs are up to date on the company system and also with the customer. Liaising with Engineers. Prepare the daily job book to enable the Workshop Manager to plan workshop resources. Submitting lists of materials required to the Workshop Manager and approved suppliers and send purchase orders (PO's) to the sub-contractors and order parts as required. Checking the credit rating of Customers with the Finance Manager/Supervisor prior to product release or the engineer's attendance. Checking, allocating and issuing job sheets and instructions/RAM's to engineers. Overseeing stock levels and parts for the Helpdesk and Repairs including weekly Van Stock Conducting weekly checks on all Helpdesk plant hired from all suppliers to see what is still on hire so we do not have over-runs and off hire if necessary. Maintain and control the issue of manufacturing specifications, technical drawings, cutting and job sheets and parts. Attending to Customers and Site Engineers requests/queries relating to remedial site works. Maintaining the issue of installation specifications, technical drawings, and job sheets. Receiving and recording, utilising the NCN Form, complaints or non-conforming issues reported by Customers or Site Engineers. Promoting the interests of the Group and furthering good inter-company relationships while updating the customer throughout the service we have provided. Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records. The ideal candidate Previous helpdesk experience is preferable You'll have knowledge of MS suite including Excel and word You can work independently and proactively You are flexible and openminded You'll be excited to work for a growth-stage business You'll have strong relationship building skills You'll have a professional telephone manner Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
*Do you thrive on providing a first-class Customer Service? *Would you like to pursue a career within Facilities? *Do you have a natural flair and passion for facilities management and fantastic customer service and administration skills? Office Angels Livingston are collaborating exclusively with a fast paced and innovative team for a Permanent Facilities Help Desk Administrator. The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary up to £20,000 - £22,000 per annum depending on experience. The core hours are Monday - Friday, 9am-5.30pm. Role Overview You will work alongside this vibrant Help Desk Administrator team to provide a first line of support for technical, Building Management and Facilities Services. You must be experienced in customer service and a similar facility help desk role would be beneficial as well as IT savvy. You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile. This is a fast paced and busy Help Desk role which is why previous experience is essential as you need to hit the ground running. The company offers great opportunities for hard workers that are keen to build their career long term and progress. Duties include: First point of contact for incoming telephone calls. Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information Responding to helpdesk queries and ensuring they are logged correctly in line with each client's contract on our clients management system Follow up on queries and plan engineer or sub-contractor attendance as required Liaise with contractors, client representatives, and the full team including engineers Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner Ensure Clients are updated with progress of works Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales Assist with producing engineer/sub-contractor quotations Process reports for engineers, highlighting working hours and material costs Any other Ad hoc duties as required Skills and Experience required: Previous experience within a facilities or commercial FM helpdesk role is preferred Previous Help Desk and Administration experience preferred Excellent communication skills - both written and verbal Customer service experience Good working knowledge of Microsoft office and Microsoft Teams Ability to work on own initiative and as a part of a team Interested? Please call Nadia at Office Angels Livingston today or send your CV to Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 21, 2022
Full time
*Do you thrive on providing a first-class Customer Service? *Would you like to pursue a career within Facilities? *Do you have a natural flair and passion for facilities management and fantastic customer service and administration skills? Office Angels Livingston are collaborating exclusively with a fast paced and innovative team for a Permanent Facilities Help Desk Administrator. The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary up to £20,000 - £22,000 per annum depending on experience. The core hours are Monday - Friday, 9am-5.30pm. Role Overview You will work alongside this vibrant Help Desk Administrator team to provide a first line of support for technical, Building Management and Facilities Services. You must be experienced in customer service and a similar facility help desk role would be beneficial as well as IT savvy. You will see through all issues from initial log through to final resolution, ensuring excellent customer service each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile. This is a fast paced and busy Help Desk role which is why previous experience is essential as you need to hit the ground running. The company offers great opportunities for hard workers that are keen to build their career long term and progress. Duties include: First point of contact for incoming telephone calls. Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information Responding to helpdesk queries and ensuring they are logged correctly in line with each client's contract on our clients management system Follow up on queries and plan engineer or sub-contractor attendance as required Liaise with contractors, client representatives, and the full team including engineers Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner Ensure Clients are updated with progress of works Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales Assist with producing engineer/sub-contractor quotations Process reports for engineers, highlighting working hours and material costs Any other Ad hoc duties as required Skills and Experience required: Previous experience within a facilities or commercial FM helpdesk role is preferred Previous Help Desk and Administration experience preferred Excellent communication skills - both written and verbal Customer service experience Good working knowledge of Microsoft office and Microsoft Teams Ability to work on own initiative and as a part of a team Interested? Please call Nadia at Office Angels Livingston today or send your CV to Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.