NAHL Group PLC
Liverpool, Lancashire
Personal Injury File Handler (Fee Earner) At National Accident Law, our purpose is to help those who have had a personal injury get their lives back on track. We work differently to handle compensation claims in a modern, imaginative and refreshingly personal way and we have curious minds that which shape and drive innovation in accident injury law. Our business and our people have our values in common; Passionate, Curious, Driven and Unified, and because of this we have a culture that is kind, supportive, fun and inclusive. National Accident Law is a great place to work, but don't just take our word for it, come and find out for yourself. Purpose of our Personal Injury: We are looking for both MOJ portal and Small Claims file handlers. Our Small Claims handlers will handle all small claims following submission, up to the point of Proceedings being issued. Our MOJ file handlers run all cases within the MOJ portal after a liability response has been received, including taking cases to Stage 3 Hearings. Both roles are pivotal to the success of our business. You will be responsible for providing technical expertise, enabling key decisions to be made to progress the claim through the process and advising on settlement offers. These are remote roles with the expectation of travel to our Kettering office Personal Injury File Handler (Fee Earner) Responsibilities: Small Claims File Handler: • Develop a knowledge of legal issues in respect of small claims cases. • Drive the settlement of cases that sit within the OIC portal. • Assess liability and quantum and establish a strategy for each small claims case. • Communicate with clients in accordance with agreed SLA • Obtain medical evidence and review within agreed SLA • Finalise medical evidence to share with defendants • Review full details of the claim to make considered offers • Assess defendant offers, concluding how to proceed • Work individually and as part of a team to meet and exceed targets • Prepare cases for issue, with subsequent hand-off to the litigation team • Submit and complete all reviews promptly and accurately, in line with operational KPIs • Confidently and clearly relay information to the consumer, adhering to high customer service standards MOJ Portal File Handler: • Drive the settlement of RTA and Non-RTA admitted cases that sit in the MOJ portal • Obtain medical evidence and review within agreed SLA • Finalise medical evidence to share with defendant • Review full details of the claim to make considered offers • Assess defendant offers, concluding how to proceed • Draft correspondence to steer the claim to conclusion • Draft settlement packs to drive strong offers from the other side • Work individually and as part of a team to meet and exceed targets • Submit and complete all reviews promptly and accurately, in line with operational KPIs • Confidently and clearly relay information to the consumer, adhering to high customer service standards Personal Injury File Handler (Fee Earner) Requirements : • Previous experience of working as a claims handler within personal injury • IT literate with working knowledge of Word and Excel. Knowledge/previous experience of case management systems would be an advantage but training will be provided. Good keyboard skills are also essential • Client focused with an ability to build strong relationships with clients and third party contacts at all levels • Able to work to deadlines, prioritise own workload effectively under pressure and manage conflicting priorities • Proactive with a tenacious approach to identifying issues and solving problems • Quality and customer service oriented with a concern for accuracy and an eye for detail • Team oriented. A collegiate approach to sharing knowledge and working with colleagues across locations is essential • Able to progress tasks using own initiative, seeking guidance and input from others where appropriate • Committed and enthusiastic with a professional attitude to work and a desire to commit long term to a career in this field • Confident oral and written communication skills Personal Attributes: • Strong negotiator, able to persuade and influence others • High levels of attention to detail • Curious • Driven • Unified • Passionate In addition to a competitive salary, we offer 25 days holiday, a contributory pension and a healthcare scheme with Simply Health. We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People We look forward to hearing from you! We value individuals We enjoy generating ideas and we never stand still. You'll always have the right tools to do your job and create better ways of serving our customers. Nor are we wedded to set ways of working or rigid thinking: where you can spot improvements, your voice will always be heard. We take work seriously Most of us spend more time working in our waking lives than any other activity. That's why we make the effort to create an enjoyable and satisfying working environment. One that gives you every opportunity to develop professionally - in your way and at your pace. We value innovation We are at the cutting edge of personal injury legal services and we seek the free-thinking minds that will drive our business forward. Investing heavily in easy-to-use new technology and customer service skills, we're a different breed of law firm. We're going places At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We're looking for the curious minds that can shape and drive innovation in accident injury law Location: Remote Working Contract Type: Full Time, Permanent Hours: 37.5 per week Salary: £25,000 - £26,000 per annum You may have experience of the following: Legal Secretary, Legal Advisor, Trainee Lawyer, Litigation, Legal Practice Manager, Legal Secretary Manager, Personal Assistant, Case Worker, Claims Handler, Solicitor, Barrister, Legal Officer, Legal Clerk, Paralegal, Legal Administrator etc Ref:
Personal Injury File Handler (Fee Earner) At National Accident Law, our purpose is to help those who have had a personal injury get their lives back on track. We work differently to handle compensation claims in a modern, imaginative and refreshingly personal way and we have curious minds that which shape and drive innovation in accident injury law. Our business and our people have our values in common; Passionate, Curious, Driven and Unified, and because of this we have a culture that is kind, supportive, fun and inclusive. National Accident Law is a great place to work, but don't just take our word for it, come and find out for yourself. Purpose of our Personal Injury: We are looking for both MOJ portal and Small Claims file handlers. Our Small Claims handlers will handle all small claims following submission, up to the point of Proceedings being issued. Our MOJ file handlers run all cases within the MOJ portal after a liability response has been received, including taking cases to Stage 3 Hearings. Both roles are pivotal to the success of our business. You will be responsible for providing technical expertise, enabling key decisions to be made to progress the claim through the process and advising on settlement offers. These are remote roles with the expectation of travel to our Kettering office Personal Injury File Handler (Fee Earner) Responsibilities: Small Claims File Handler: • Develop a knowledge of legal issues in respect of small claims cases. • Drive the settlement of cases that sit within the OIC portal. • Assess liability and quantum and establish a strategy for each small claims case. • Communicate with clients in accordance with agreed SLA • Obtain medical evidence and review within agreed SLA • Finalise medical evidence to share with defendants • Review full details of the claim to make considered offers • Assess defendant offers, concluding how to proceed • Work individually and as part of a team to meet and exceed targets • Prepare cases for issue, with subsequent hand-off to the litigation team • Submit and complete all reviews promptly and accurately, in line with operational KPIs • Confidently and clearly relay information to the consumer, adhering to high customer service standards MOJ Portal File Handler: • Drive the settlement of RTA and Non-RTA admitted cases that sit in the MOJ portal • Obtain medical evidence and review within agreed SLA • Finalise medical evidence to share with defendant • Review full details of the claim to make considered offers • Assess defendant offers, concluding how to proceed • Draft correspondence to steer the claim to conclusion • Draft settlement packs to drive strong offers from the other side • Work individually and as part of a team to meet and exceed targets • Submit and complete all reviews promptly and accurately, in line with operational KPIs • Confidently and clearly relay information to the consumer, adhering to high customer service standards Personal Injury File Handler (Fee Earner) Requirements : • Previous experience of working as a claims handler within personal injury • IT literate with working knowledge of Word and Excel. Knowledge/previous experience of case management systems would be an advantage but training will be provided. Good keyboard skills are also essential • Client focused with an ability to build strong relationships with clients and third party contacts at all levels • Able to work to deadlines, prioritise own workload effectively under pressure and manage conflicting priorities • Proactive with a tenacious approach to identifying issues and solving problems • Quality and customer service oriented with a concern for accuracy and an eye for detail • Team oriented. A collegiate approach to sharing knowledge and working with colleagues across locations is essential • Able to progress tasks using own initiative, seeking guidance and input from others where appropriate • Committed and enthusiastic with a professional attitude to work and a desire to commit long term to a career in this field • Confident oral and written communication skills Personal Attributes: • Strong negotiator, able to persuade and influence others • High levels of attention to detail • Curious • Driven • Unified • Passionate In addition to a competitive salary, we offer 25 days holiday, a contributory pension and a healthcare scheme with Simply Health. We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People We look forward to hearing from you! We value individuals We enjoy generating ideas and we never stand still. You'll always have the right tools to do your job and create better ways of serving our customers. Nor are we wedded to set ways of working or rigid thinking: where you can spot improvements, your voice will always be heard. We take work seriously Most of us spend more time working in our waking lives than any other activity. That's why we make the effort to create an enjoyable and satisfying working environment. One that gives you every opportunity to develop professionally - in your way and at your pace. We value innovation We are at the cutting edge of personal injury legal services and we seek the free-thinking minds that will drive our business forward. Investing heavily in easy-to-use new technology and customer service skills, we're a different breed of law firm. We're going places At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We're looking for the curious minds that can shape and drive innovation in accident injury law Location: Remote Working Contract Type: Full Time, Permanent Hours: 37.5 per week Salary: £25,000 - £26,000 per annum You may have experience of the following: Legal Secretary, Legal Advisor, Trainee Lawyer, Litigation, Legal Practice Manager, Legal Secretary Manager, Personal Assistant, Case Worker, Claims Handler, Solicitor, Barrister, Legal Officer, Legal Clerk, Paralegal, Legal Administrator etc Ref: