Who we are / the team: Bloomberg's CTO Office is the future-looking technical and product arm of Bloomberg L.P. We envision, design, and prototype the next generation infrastructure, hardware, and applications for the Bloomberg Terminal. Our projects include machine learning-powered products, cloud computing infrastructure and strategy, open source stewardship, natural language processing, and more. We are passionate about what we do. What's in it for you: BQuant is Bloomberg's new cloud-hosted quantitative investment research platform built on JupyterLab that is designed specifically for financial markets. We are looking for an experienced professional with a background in designing and delivering products for quant risk workflows to help us create an industry leading solution. This is a unique opportunity to join a cross-functional team with Product, Engineering, Quant, CTO, and Client teams. The team is global, located in London, New York and San Francisco. We are expanding the team, along with similar hiring in our Engineering department, to accelerate the range of products and use cases we support within BQuant. What we do: The BQuant platform seeks to democratize the best practices in quantitative analysis, and bring quant tools to the larger audience of Bloomberg users. Our team is exploring future-looking technology that combines cutting-edge Machine Learning (ML) and quant techniques with financial domain expertise to empower clients to perform collaborative quant research and deploy production workflows integrated with our deep stack of enterprise products. BQuant enables clients to rapidly accelerate their research to production cycle to achieve an edge in the market. Your role: As a BQuant Enterprise Go to Market Product Strategist, you will be responsible for building, executing and measuring the success of the global marketing plan for BQuant Enterprise while working closely with the BQuant product, marketing, events and sales teams. You will be responsible for developing client facing marketing materials, sales collateral and for running multi-channel marketing campaigns based on focus areas for the product, working closely with product managers. You will develop and use business intelligence tooling along with client interviews and feedback sessions to make recommendations to the product teams and influence the direction of development. We'll trust you to: Collaborate with Product Managers, marketing and sales teams to build a global marketing strategy to support product launches and feature releases to both new and existing customers, including the drafting of client messaging, editorial content and more. Own the creation and optimization of sales documentation and client facing sales materials including website copy, one-pagers, sales decks etc. Develop a detailed understanding of our customers workflows in BQuant Enterprise to further refine go-to-market strategy using client feedback sessions, advisory boards and business intelligence tooling. Refinement of target personas and customer segments in collaboration with product managers and UX teams. You'll need to have: 8+ years of hands-on experience planning and executing go-to-market strategies in a B2B role Experience with product positioning, messaging and market analysis. Experience and understanding of buyside workflows, preferably a good understanding of quantitative investment strategies. Proficiency in data visualisation tools such as Tableau, PowerBI and database/ logging tools such as humio and splunk; Ability to effectively communicate and collaborate with Engineers, UX, Data Scientists, Product Managers, Sales teams and Senior Executives. We'd love to see: Passionate about quantitative investment strategies and Python! A technical, data driven mindset A bachelors or higher degree in a STEM subject, Economics/Finance or Marketing Interest in cloud tech stack (cloud/enterprise infrastructure, RESTful APIs, etc.). Bloomberg is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
May 02, 2024
Full time
Who we are / the team: Bloomberg's CTO Office is the future-looking technical and product arm of Bloomberg L.P. We envision, design, and prototype the next generation infrastructure, hardware, and applications for the Bloomberg Terminal. Our projects include machine learning-powered products, cloud computing infrastructure and strategy, open source stewardship, natural language processing, and more. We are passionate about what we do. What's in it for you: BQuant is Bloomberg's new cloud-hosted quantitative investment research platform built on JupyterLab that is designed specifically for financial markets. We are looking for an experienced professional with a background in designing and delivering products for quant risk workflows to help us create an industry leading solution. This is a unique opportunity to join a cross-functional team with Product, Engineering, Quant, CTO, and Client teams. The team is global, located in London, New York and San Francisco. We are expanding the team, along with similar hiring in our Engineering department, to accelerate the range of products and use cases we support within BQuant. What we do: The BQuant platform seeks to democratize the best practices in quantitative analysis, and bring quant tools to the larger audience of Bloomberg users. Our team is exploring future-looking technology that combines cutting-edge Machine Learning (ML) and quant techniques with financial domain expertise to empower clients to perform collaborative quant research and deploy production workflows integrated with our deep stack of enterprise products. BQuant enables clients to rapidly accelerate their research to production cycle to achieve an edge in the market. Your role: As a BQuant Enterprise Go to Market Product Strategist, you will be responsible for building, executing and measuring the success of the global marketing plan for BQuant Enterprise while working closely with the BQuant product, marketing, events and sales teams. You will be responsible for developing client facing marketing materials, sales collateral and for running multi-channel marketing campaigns based on focus areas for the product, working closely with product managers. You will develop and use business intelligence tooling along with client interviews and feedback sessions to make recommendations to the product teams and influence the direction of development. We'll trust you to: Collaborate with Product Managers, marketing and sales teams to build a global marketing strategy to support product launches and feature releases to both new and existing customers, including the drafting of client messaging, editorial content and more. Own the creation and optimization of sales documentation and client facing sales materials including website copy, one-pagers, sales decks etc. Develop a detailed understanding of our customers workflows in BQuant Enterprise to further refine go-to-market strategy using client feedback sessions, advisory boards and business intelligence tooling. Refinement of target personas and customer segments in collaboration with product managers and UX teams. You'll need to have: 8+ years of hands-on experience planning and executing go-to-market strategies in a B2B role Experience with product positioning, messaging and market analysis. Experience and understanding of buyside workflows, preferably a good understanding of quantitative investment strategies. Proficiency in data visualisation tools such as Tableau, PowerBI and database/ logging tools such as humio and splunk; Ability to effectively communicate and collaborate with Engineers, UX, Data Scientists, Product Managers, Sales teams and Senior Executives. We'd love to see: Passionate about quantitative investment strategies and Python! A technical, data driven mindset A bachelors or higher degree in a STEM subject, Economics/Finance or Marketing Interest in cloud tech stack (cloud/enterprise infrastructure, RESTful APIs, etc.). Bloomberg is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Company Description Evelyn Partners is the UKs leading integrated wealth management and professional services group,with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and businesses. We provide an award-winning service for our clients by employing the best people. Join us on our mission to place the power of good advice into more hands because we believe that everyone deserves access to good advice, regardless of where theyre at in their financial journey. An exceptional track record of growth and innovation is driven by our core values of:Personal,offering advice based on a true understanding of what matters to our clients;Partnership, working with our clients in a joined-up, collaborative way; andPerformance, demonstrating a breadth and depth of advice expertise to deliver first-class results. Read more about us and available career opportunities here: Wealth, accountancy and business advisory services Evelyn Partners Why Evelyn Partners Beaconsfield? With approximately 70 employees working from this office, we pride ourselves on fostering a supportive and inclusive environment. You will be working with our vast client base which spans various industries, offering you exposure to interesting and diverse work. We prioritise learning and development, ensuring you have the support to help you reach your full potential, whilst contributing to the success of our growing company. Located in Beaconsfields Old Town, our office enjoys easy access to major transportation routes, including the M40 motorway and Chiltern Line train station, facilitating convenient commuting for our colleagues. Our central location ensures proximity to a wealth of amenities, including cafes, restaurants, and shops. Beaconsfield New Town is a 15-minute walk from the office, where you will find a traditional high street, M&S food hall and supermarkets. Job Description Job Purpose: To undertake a wide variety of audit, accounting and tax assignments to a high standard of technical competence, delivered with a good degree of autonomy, and within budget and client expectations. Key Objectives: Complying with the firms operating procedures on all assignments to deliver a consistent, high quality, client focussed output Timely and cost effective completion of tasks assigned, meeting deadlines and budgets to deliver an excellent standard of output with good fee recovery. A good level of autonomy and effective, proactive communication of progress to managers, Principals and their other colleagues, as appropriate. The ability to train, mentor and supervise more junior team members, supporting their growth as they progress through the firm A dedication to technical competence and your own continuing professional development. Professional and friendly communication with clients and colleagues At a senior level, we would expect the role to comprise 70-80% audit and 20-30% accounts and taxation. Key Activities: Timely and efficient completion of tasks assigned, in line with firm operating procedures and processes. Attending technical courses, undertaking technical reading to ensure own technical competence, awareness of internal procedures and communications. Agreement of budget with manager as job commences, regular monitoring of progress against budget and feedback to supervisors. Regular, proactive communication with managers, Principals and other colleagues to update on progress with assigned work. Facilitating team work and spirit within the team Skills, knowledge and competencies: Proven experience planning, undertaking and completing a wide variety of accounting assignments under FRS 102 Section 1A and FRS 105, of varying sizes and complexity A degree of exposure to group/consolidated accounts essential. Exposure to FRS 102 and IFRS desirable, but not essential. Proven experience planning, undertaking and finalising a variety of statutory audit assignments, compliant with ISAs Exposure to specialist audit assignments desirable, but not essential. Proven experience in drafting and finalising corporation tax computations for a variety of companies Good awareness of other aspects of OMB taxation (VAT, employment and personal taxes) Exceptional level of personal organisation, and a proven ability to manage own time and deadlines Qualifications What you'll need to be successful: Qualified for an accountancy qualification (ACA, CA, ACCA). Demonstrable audit and accounts experience gained within a professional services firm. Strong communication skills, both internally and directly with clients. Demonstrable experience of supervising others and delegation of work. Ability to motivate staff to ensure best performance. Demonstrable ability to organise self and others, such that you can work on several different assignments at one time. Strong communication skills in order to liaise with clients, directors, staff and other professionals. Ability to pro-actively monitor costs against budget for individual clients. Additional Information As a colleague here at Evelyn Partners, you will have access to benefits that include: Competitive salary Private medical insurance Life assurance Pension contribution Hybrid working model (role dependant) Generous holiday package Option to purchase additional holiday Shared parental leave We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and were delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment. We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know. JBRP1_UKTJ
May 02, 2024
Full time
Company Description Evelyn Partners is the UKs leading integrated wealth management and professional services group,with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and businesses. We provide an award-winning service for our clients by employing the best people. Join us on our mission to place the power of good advice into more hands because we believe that everyone deserves access to good advice, regardless of where theyre at in their financial journey. An exceptional track record of growth and innovation is driven by our core values of:Personal,offering advice based on a true understanding of what matters to our clients;Partnership, working with our clients in a joined-up, collaborative way; andPerformance, demonstrating a breadth and depth of advice expertise to deliver first-class results. Read more about us and available career opportunities here: Wealth, accountancy and business advisory services Evelyn Partners Why Evelyn Partners Beaconsfield? With approximately 70 employees working from this office, we pride ourselves on fostering a supportive and inclusive environment. You will be working with our vast client base which spans various industries, offering you exposure to interesting and diverse work. We prioritise learning and development, ensuring you have the support to help you reach your full potential, whilst contributing to the success of our growing company. Located in Beaconsfields Old Town, our office enjoys easy access to major transportation routes, including the M40 motorway and Chiltern Line train station, facilitating convenient commuting for our colleagues. Our central location ensures proximity to a wealth of amenities, including cafes, restaurants, and shops. Beaconsfield New Town is a 15-minute walk from the office, where you will find a traditional high street, M&S food hall and supermarkets. Job Description Job Purpose: To undertake a wide variety of audit, accounting and tax assignments to a high standard of technical competence, delivered with a good degree of autonomy, and within budget and client expectations. Key Objectives: Complying with the firms operating procedures on all assignments to deliver a consistent, high quality, client focussed output Timely and cost effective completion of tasks assigned, meeting deadlines and budgets to deliver an excellent standard of output with good fee recovery. A good level of autonomy and effective, proactive communication of progress to managers, Principals and their other colleagues, as appropriate. The ability to train, mentor and supervise more junior team members, supporting their growth as they progress through the firm A dedication to technical competence and your own continuing professional development. Professional and friendly communication with clients and colleagues At a senior level, we would expect the role to comprise 70-80% audit and 20-30% accounts and taxation. Key Activities: Timely and efficient completion of tasks assigned, in line with firm operating procedures and processes. Attending technical courses, undertaking technical reading to ensure own technical competence, awareness of internal procedures and communications. Agreement of budget with manager as job commences, regular monitoring of progress against budget and feedback to supervisors. Regular, proactive communication with managers, Principals and other colleagues to update on progress with assigned work. Facilitating team work and spirit within the team Skills, knowledge and competencies: Proven experience planning, undertaking and completing a wide variety of accounting assignments under FRS 102 Section 1A and FRS 105, of varying sizes and complexity A degree of exposure to group/consolidated accounts essential. Exposure to FRS 102 and IFRS desirable, but not essential. Proven experience planning, undertaking and finalising a variety of statutory audit assignments, compliant with ISAs Exposure to specialist audit assignments desirable, but not essential. Proven experience in drafting and finalising corporation tax computations for a variety of companies Good awareness of other aspects of OMB taxation (VAT, employment and personal taxes) Exceptional level of personal organisation, and a proven ability to manage own time and deadlines Qualifications What you'll need to be successful: Qualified for an accountancy qualification (ACA, CA, ACCA). Demonstrable audit and accounts experience gained within a professional services firm. Strong communication skills, both internally and directly with clients. Demonstrable experience of supervising others and delegation of work. Ability to motivate staff to ensure best performance. Demonstrable ability to organise self and others, such that you can work on several different assignments at one time. Strong communication skills in order to liaise with clients, directors, staff and other professionals. Ability to pro-actively monitor costs against budget for individual clients. Additional Information As a colleague here at Evelyn Partners, you will have access to benefits that include: Competitive salary Private medical insurance Life assurance Pension contribution Hybrid working model (role dependant) Generous holiday package Option to purchase additional holiday Shared parental leave We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and were delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment. We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know. JBRP1_UKTJ
Citi Commercial Bank UK (CCB UK) offers its clients the convenience, a global banking network, thought leadership and global financial capabilities of Citi. We deliver extensive industry knowledge, local expertise and dedicated service support to UK headquartered Mid-Market companies, with a global footprint, and within annual revenue ranging from £50m to £3bn. We are focussed on providing banking and financial solutions to our clients across 5 key growth industries - Business & Professional Services, Industrials, Digital & Technology, Consumer and Life Sciences. The Business & Professional Services coverage team provide Citi's unique global commercial banking coverage to Mid-Market companies operating across a wide range of sub-sectors - including legal, audit/advisory, consultancy, environmental, engineering, travel, outsourcing, IT, distribution, recruitment, facilities management and government contractors. We support our clients by providing traditional commercial banking products & solutions, as well as investment banking, capital markets and M&A advisory services. Our dedicated commercial banking partners include banking specialists across Treasury & Trade Services, Risk Management, Corporate Finance, Private Banking, Wealth Management, Capital Markets and Corporate Derivatives. This new and exciting Relationship Associate role has come on the back of strong client growth across the Business & Professional Services sector over the past 12 months. The role will be reporting to the CCB UK Head of Business & Professional Services and will be based out of London (Canary Wharf). The primary responsibility of the Relationship Associate will be to support the Relationship Managers in servicing the banking & financing needs of Mid-Market clients, deepening existing client relationships and acquiring & onboarding new commercial banking clients' across the UK Business & Professional Services sector. Key Skills & Responsibilities: Builds relationships with citi network and operational teams, becoming a key contact for client requests, internal requests/escalation and resolution. Support clients to access Citi's global network, locating local coverage and product support across Citi's global network of 96 countries. Work closely with Relationship Managers to ensure we provide a 'Client First' approach and help to deliver outstanding day to day banking & operational support to our Mid-Market clients Develop and maintain strong ties with Commercial Banking teams across the globe, in particular CCB colleagues working across the same sector vertical (Business & Professional Services) and CCB colleagues supporting subsidiary businesses overseas (Commercial Subsidiaries Group). Understanding of key commercial banking processes & solutions, including Transactional Banking, FX, Trade, Treasury, Working Capital and Lending products. Work collaboratively with key internal stakeholders across CCB, share best practice across teams in order to deliver 'best in class' relationship management to new and existing clients. Manage existing portfolio of key client relationships for transaction level support. Close co-ordination with Product partners, Transaction Management, Credit Risk management Services (CRMS) and the Documentation Unit (DCU) for credit line set up and availment, ensuring that approvals obtained are in line with requirements under the Risk Policy and ensure timely resolution of data exceptions (facility excess or unmatched transactions) Primary point of contact for client onboarding, working on customer due diligence, internal system set up and record creation for both new, existing and prospective clients. Liaise both with the client and internal KYC / AML teams to handle requests and documentation related to client on-boarding Close interaction with operational teams throughout the KYC renewal process. Ensure sufficient controls are in place for all new and existing clients, through the established KYC / AML process and lead any control or remediation requirements Proficient use of internal systems and applications in order to obtain, store and manage data in relation to credit, KYC, account management and client reporting Develop a deep understanding of the client, eg treasury, liquidity and operational requirements. Build meaningful relationships helping to support with routine banking, credit queries, service escalations and introductions to teams across Citi's global network Responsible for driving client opportunities through CRM, initiate CRM workflow for account opening and other Treasury & Trade Solution (TTS) products. Take ownership of all documentation related queries and wider implementation during onboarding phase Handle client queries on further Treasury & Trade Solution (TTS) products e.g. cards, receivables, liquidity structures, trade finance products, Wordlink, security accounts etc Co-ordinate / maintain account structures - assist with account opening/closing and excess management Share regulatory, market and product updates as well as training seminars with the client on a timely basis Provide support where necessary for the coordination of Banking RFP's and internal meetings (e.g. Credit Committees) Assist bankers in the co-ordination of ad-hoc regulatory/data review exercises, and help with data stream lining exercises, making the necessary system adjustments where appropriate Knowledge/Experience: Previous banking experience. Working within Commercial/Corporate banking is desirable Experience in a Client Relationship role or client facing role Knowledge of general banking processes, onboarding processes and cash management & liquidity Skills: Relationship skills and ability to maintain an effective network across the organization Organisational skills Ability to multi-task Competencies: Build Strong Client Relationships. Customer interaction/service. Effective collaboration with Commercial Banking product partners Project Management Controls & compliance Proficiency with Microsoft and CRM applications Understanding of implementation/on-boarding process advantageous Education: Educated to degree level or equivalent Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. Equal Opportunity We recognize talent comes from a wealth of experience and ideas beyond just the technical specifications of a role. If you feel like you can make a meaningful impact even if you don't necessarily check all the listed requirements, please still consider applying . Diversity of experience and skills supplemented with drive are cornerstones to innovation and excellence and we encourage people from all backgrounds to apply to our positions . This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Job Family Group: Commercial and Business Sales Job Family: Commercial Sales Support Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
May 02, 2024
Full time
Citi Commercial Bank UK (CCB UK) offers its clients the convenience, a global banking network, thought leadership and global financial capabilities of Citi. We deliver extensive industry knowledge, local expertise and dedicated service support to UK headquartered Mid-Market companies, with a global footprint, and within annual revenue ranging from £50m to £3bn. We are focussed on providing banking and financial solutions to our clients across 5 key growth industries - Business & Professional Services, Industrials, Digital & Technology, Consumer and Life Sciences. The Business & Professional Services coverage team provide Citi's unique global commercial banking coverage to Mid-Market companies operating across a wide range of sub-sectors - including legal, audit/advisory, consultancy, environmental, engineering, travel, outsourcing, IT, distribution, recruitment, facilities management and government contractors. We support our clients by providing traditional commercial banking products & solutions, as well as investment banking, capital markets and M&A advisory services. Our dedicated commercial banking partners include banking specialists across Treasury & Trade Services, Risk Management, Corporate Finance, Private Banking, Wealth Management, Capital Markets and Corporate Derivatives. This new and exciting Relationship Associate role has come on the back of strong client growth across the Business & Professional Services sector over the past 12 months. The role will be reporting to the CCB UK Head of Business & Professional Services and will be based out of London (Canary Wharf). The primary responsibility of the Relationship Associate will be to support the Relationship Managers in servicing the banking & financing needs of Mid-Market clients, deepening existing client relationships and acquiring & onboarding new commercial banking clients' across the UK Business & Professional Services sector. Key Skills & Responsibilities: Builds relationships with citi network and operational teams, becoming a key contact for client requests, internal requests/escalation and resolution. Support clients to access Citi's global network, locating local coverage and product support across Citi's global network of 96 countries. Work closely with Relationship Managers to ensure we provide a 'Client First' approach and help to deliver outstanding day to day banking & operational support to our Mid-Market clients Develop and maintain strong ties with Commercial Banking teams across the globe, in particular CCB colleagues working across the same sector vertical (Business & Professional Services) and CCB colleagues supporting subsidiary businesses overseas (Commercial Subsidiaries Group). Understanding of key commercial banking processes & solutions, including Transactional Banking, FX, Trade, Treasury, Working Capital and Lending products. Work collaboratively with key internal stakeholders across CCB, share best practice across teams in order to deliver 'best in class' relationship management to new and existing clients. Manage existing portfolio of key client relationships for transaction level support. Close co-ordination with Product partners, Transaction Management, Credit Risk management Services (CRMS) and the Documentation Unit (DCU) for credit line set up and availment, ensuring that approvals obtained are in line with requirements under the Risk Policy and ensure timely resolution of data exceptions (facility excess or unmatched transactions) Primary point of contact for client onboarding, working on customer due diligence, internal system set up and record creation for both new, existing and prospective clients. Liaise both with the client and internal KYC / AML teams to handle requests and documentation related to client on-boarding Close interaction with operational teams throughout the KYC renewal process. Ensure sufficient controls are in place for all new and existing clients, through the established KYC / AML process and lead any control or remediation requirements Proficient use of internal systems and applications in order to obtain, store and manage data in relation to credit, KYC, account management and client reporting Develop a deep understanding of the client, eg treasury, liquidity and operational requirements. Build meaningful relationships helping to support with routine banking, credit queries, service escalations and introductions to teams across Citi's global network Responsible for driving client opportunities through CRM, initiate CRM workflow for account opening and other Treasury & Trade Solution (TTS) products. Take ownership of all documentation related queries and wider implementation during onboarding phase Handle client queries on further Treasury & Trade Solution (TTS) products e.g. cards, receivables, liquidity structures, trade finance products, Wordlink, security accounts etc Co-ordinate / maintain account structures - assist with account opening/closing and excess management Share regulatory, market and product updates as well as training seminars with the client on a timely basis Provide support where necessary for the coordination of Banking RFP's and internal meetings (e.g. Credit Committees) Assist bankers in the co-ordination of ad-hoc regulatory/data review exercises, and help with data stream lining exercises, making the necessary system adjustments where appropriate Knowledge/Experience: Previous banking experience. Working within Commercial/Corporate banking is desirable Experience in a Client Relationship role or client facing role Knowledge of general banking processes, onboarding processes and cash management & liquidity Skills: Relationship skills and ability to maintain an effective network across the organization Organisational skills Ability to multi-task Competencies: Build Strong Client Relationships. Customer interaction/service. Effective collaboration with Commercial Banking product partners Project Management Controls & compliance Proficiency with Microsoft and CRM applications Understanding of implementation/on-boarding process advantageous Education: Educated to degree level or equivalent Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. Equal Opportunity We recognize talent comes from a wealth of experience and ideas beyond just the technical specifications of a role. If you feel like you can make a meaningful impact even if you don't necessarily check all the listed requirements, please still consider applying . Diversity of experience and skills supplemented with drive are cornerstones to innovation and excellence and we encourage people from all backgrounds to apply to our positions . This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Job Family Group: Commercial and Business Sales Job Family: Commercial Sales Support Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
Credit Analyst /Portfolio Analyst - Infrastructure/Project Finance City of London Permanent £65,000 cer Financial are working alongside an exciting Financial Services company who are based in the City of London. They are seeking a Credit Analyst /Portfolio Analyst - Infrastructure/Project Finance to work with them on a permanent basis. My client issues bonds into the market to raise money to lend for infrastructure projects. They need someone with advanced excel and modelling skills. The Responsibilities of a Portfolio Administrator Will Include: Continuously monitor the development of individual portfolio transactions, perform Market/Sector research and analysis and inform management as well as client of any material developments on a portfolio of (mostly) performing loans. Regular (at least annual) analysis of key risks including financial risk, operational risk, off- taker/supplier/ guarantor risk, country/regulatory risk and market risk. Preparation of robust and concise internal credit papers Review/update of cash flow models. Prepare internal ratings. Preparation of client off colour and watch-list reports discussing trends, remedies, progress, future loan amendments and provide advice regarding possible exit strategies. Analyse, evaluate and comment on drawdown requests and transaction related financial, technical and legal reporting provided by borrowers and/or advisors. Ensure timely covenant tracking with adequate recording in relevant system (CreditHub/ DocVault/Task Manager) Prepare appropriate Excel sensitivity analysis for transactions. Discuss/negotiate waiver requests, early repayments and restructurings (with senior assistance) with borrowers/agents and other external/internal parties. Where required, discuss/negotiate necessary credit and collateral documentation and ensure that all documentation and decisions required are correctly prepared, communicated and processed, Maintain electronic credit files for respective deals, ensuring key documents have been saved before submission of approval requests, Contribute to regular and ad hoc reporting requests from management, the client and its auditors on the portfolio, the sector and specific deals, Provide input to internal reports (e.g. internal surveillance lists etc.) Liaise pro-actively and effectively with different client departments for the respective portfolio. Support marketing efforts as and when required (e.g. preparation of presentation materials, scope definitions, Request for Proposals, capacity calculations etc.) Observe market for potential service opportunities. Provide services in relation to 3rd party client portfolios as detailed under (future) service level agreements. Support dedicated unit in diligence/onboarding of new portfolios. The Successful Portfolio Administrator Will Have: Banking / University degree (honours) Advanced excel and modelling skills. Post graduate qualification. Must have established previous working experience with a proven track record in a related credit / risk/asset management environment involving infrastructure and energy project finance. Good understanding of both project and corporate finance with a solid background in and knowledge of credit risk drivers and risks inherent in the respective borrower industry sectors. Solid analytical and technical skills and ability to understand complex loan documentation and financing structures and ability to convey technical (modelling) concepts to both technical practitioners and third parties. High level of familiarity of MS Excel
May 02, 2024
Full time
Credit Analyst /Portfolio Analyst - Infrastructure/Project Finance City of London Permanent £65,000 cer Financial are working alongside an exciting Financial Services company who are based in the City of London. They are seeking a Credit Analyst /Portfolio Analyst - Infrastructure/Project Finance to work with them on a permanent basis. My client issues bonds into the market to raise money to lend for infrastructure projects. They need someone with advanced excel and modelling skills. The Responsibilities of a Portfolio Administrator Will Include: Continuously monitor the development of individual portfolio transactions, perform Market/Sector research and analysis and inform management as well as client of any material developments on a portfolio of (mostly) performing loans. Regular (at least annual) analysis of key risks including financial risk, operational risk, off- taker/supplier/ guarantor risk, country/regulatory risk and market risk. Preparation of robust and concise internal credit papers Review/update of cash flow models. Prepare internal ratings. Preparation of client off colour and watch-list reports discussing trends, remedies, progress, future loan amendments and provide advice regarding possible exit strategies. Analyse, evaluate and comment on drawdown requests and transaction related financial, technical and legal reporting provided by borrowers and/or advisors. Ensure timely covenant tracking with adequate recording in relevant system (CreditHub/ DocVault/Task Manager) Prepare appropriate Excel sensitivity analysis for transactions. Discuss/negotiate waiver requests, early repayments and restructurings (with senior assistance) with borrowers/agents and other external/internal parties. Where required, discuss/negotiate necessary credit and collateral documentation and ensure that all documentation and decisions required are correctly prepared, communicated and processed, Maintain electronic credit files for respective deals, ensuring key documents have been saved before submission of approval requests, Contribute to regular and ad hoc reporting requests from management, the client and its auditors on the portfolio, the sector and specific deals, Provide input to internal reports (e.g. internal surveillance lists etc.) Liaise pro-actively and effectively with different client departments for the respective portfolio. Support marketing efforts as and when required (e.g. preparation of presentation materials, scope definitions, Request for Proposals, capacity calculations etc.) Observe market for potential service opportunities. Provide services in relation to 3rd party client portfolios as detailed under (future) service level agreements. Support dedicated unit in diligence/onboarding of new portfolios. The Successful Portfolio Administrator Will Have: Banking / University degree (honours) Advanced excel and modelling skills. Post graduate qualification. Must have established previous working experience with a proven track record in a related credit / risk/asset management environment involving infrastructure and energy project finance. Good understanding of both project and corporate finance with a solid background in and knowledge of credit risk drivers and risks inherent in the respective borrower industry sectors. Solid analytical and technical skills and ability to understand complex loan documentation and financing structures and ability to convey technical (modelling) concepts to both technical practitioners and third parties. High level of familiarity of MS Excel
About The Role What you ll be doing: You ll be joining a small team of between 4 6 members of staff You ll be committed to delivering a great customer experience You'll be working up to 45 hours per week You ll be explaining technical equipment in an understandable manner You ll be committed to offering honest advice and building a rapport with customers You ll ensure that you exceed our customers expectations and reassure them when they're bewildered by choice You ll be working hard as part of the team in achieving challenging sales targets What you ll need - skills and experience: You ll have previous experience in selling technical products to customers You ll have experience in a retail customer service orientated environment You ll have previous experience in dealing with customers You ll have practical experience / knowledge of some or all of our product range You ll possess strong accuracy and numeracy skills You ll possess basic computer literacy You ll be self motivated and have a can-do attitude Benefits What you ll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Employee Assistance Programme Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you ll be working: Machine Mart are the UK s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website: (url removed)
May 02, 2024
Full time
About The Role What you ll be doing: You ll be joining a small team of between 4 6 members of staff You ll be committed to delivering a great customer experience You'll be working up to 45 hours per week You ll be explaining technical equipment in an understandable manner You ll be committed to offering honest advice and building a rapport with customers You ll ensure that you exceed our customers expectations and reassure them when they're bewildered by choice You ll be working hard as part of the team in achieving challenging sales targets What you ll need - skills and experience: You ll have previous experience in selling technical products to customers You ll have experience in a retail customer service orientated environment You ll have previous experience in dealing with customers You ll have practical experience / knowledge of some or all of our product range You ll possess strong accuracy and numeracy skills You ll possess basic computer literacy You ll be self motivated and have a can-do attitude Benefits What you ll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Employee Assistance Programme Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you ll be working: Machine Mart are the UK s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website: (url removed)
We are an international manufacturing and engineering company supplying equipment to customers worldwide which are manufactured at our Farnborough site. Due to our continued success, we are seeking a Sales Support Executive to join our UK Head Office based in Farnborough. You will be working with our Export customer base Worldwide to manage their requests for spare parts and the associated administration and customer support tasks. We can offer a generous starting salary, working Monday to Friday with hybrid working available once trained, we offer free parking, 25 days holiday plus bank holidays and an excellent benefits package including contributory pension. We are a long established and secure company who can offer career development and progression. The role would suit candidates with previous experience of dealing with customers over the phone, by email whereby you are providing product information and advice, along with raising quotes and processing orders, following through to delivery. Any experience in an engineering or manufacturing company would be an advantage but is not essential as we can train on our product range. You will be providing the highest levels of customer service by phone or email and have the ability to learn our technical product and accurately complete all of the administration surrounding our customer orders. We will also consider Graduates with a relevant engineering and some work experience who are looking for an opportunity to secure a role within an international engineering organisation who can offer career development. We can offer a generous starting salary Monday to Friday working hours, some hybrid working, free parking, 25 days holiday and pension plus other benefits. The role provides a key aftermarket contact point who is recognised by customers as a technically capable trusted advisor. Key to your success in this role will be the ability to provide the best support to customers whilst at the same time maximising our aftermarket sales and efficiency. Your responsibility will be for export spare part sales, within international markets and all administration for aftermarket sales. You will be required to correctly identify, quote and process spare part orders. The successful candidate will also be responsible for the below: • Working with our Export customer to manage requests for spare parts. • Liaising with customers Worldwide eg Australia, US and Asia. • Liaising with customer via phone and email regarding their spare part requests and sales orders. • Provide customer quotations. • Upon authorisation, order processing and raising order acknowledgements for spare parts orders. • Following customer requests through from initial enquiry for parts through to delivery, chasing parts orders with our suppliers and manufacturing teams. • Ensure all customer requests are handled professionally and in a timely manner. • Responsible for all administration surrounding aftermarket sales orders in a timely and accurate manner utilising our systems fully. • Providing cover for colleagues in Scheduling and Invoicing. To be successful in this role you must be capable of digesting complex technical information, have excellent attention to detail and administrative skills, the ability to work as part of a team and have an excellent attitude and ability for customer care. Any experience or knowledge of an engineering, manufacturing, technical or spare parts related environment would be useful but is not essential. In return we can offer Monday to Friday working hours, generous starting salary plus an excellent benefits package and hybrid working along with full training on our product range. Please submit your CV asap for immediate consideration.
May 02, 2024
Full time
We are an international manufacturing and engineering company supplying equipment to customers worldwide which are manufactured at our Farnborough site. Due to our continued success, we are seeking a Sales Support Executive to join our UK Head Office based in Farnborough. You will be working with our Export customer base Worldwide to manage their requests for spare parts and the associated administration and customer support tasks. We can offer a generous starting salary, working Monday to Friday with hybrid working available once trained, we offer free parking, 25 days holiday plus bank holidays and an excellent benefits package including contributory pension. We are a long established and secure company who can offer career development and progression. The role would suit candidates with previous experience of dealing with customers over the phone, by email whereby you are providing product information and advice, along with raising quotes and processing orders, following through to delivery. Any experience in an engineering or manufacturing company would be an advantage but is not essential as we can train on our product range. You will be providing the highest levels of customer service by phone or email and have the ability to learn our technical product and accurately complete all of the administration surrounding our customer orders. We will also consider Graduates with a relevant engineering and some work experience who are looking for an opportunity to secure a role within an international engineering organisation who can offer career development. We can offer a generous starting salary Monday to Friday working hours, some hybrid working, free parking, 25 days holiday and pension plus other benefits. The role provides a key aftermarket contact point who is recognised by customers as a technically capable trusted advisor. Key to your success in this role will be the ability to provide the best support to customers whilst at the same time maximising our aftermarket sales and efficiency. Your responsibility will be for export spare part sales, within international markets and all administration for aftermarket sales. You will be required to correctly identify, quote and process spare part orders. The successful candidate will also be responsible for the below: • Working with our Export customer to manage requests for spare parts. • Liaising with customers Worldwide eg Australia, US and Asia. • Liaising with customer via phone and email regarding their spare part requests and sales orders. • Provide customer quotations. • Upon authorisation, order processing and raising order acknowledgements for spare parts orders. • Following customer requests through from initial enquiry for parts through to delivery, chasing parts orders with our suppliers and manufacturing teams. • Ensure all customer requests are handled professionally and in a timely manner. • Responsible for all administration surrounding aftermarket sales orders in a timely and accurate manner utilising our systems fully. • Providing cover for colleagues in Scheduling and Invoicing. To be successful in this role you must be capable of digesting complex technical information, have excellent attention to detail and administrative skills, the ability to work as part of a team and have an excellent attitude and ability for customer care. Any experience or knowledge of an engineering, manufacturing, technical or spare parts related environment would be useful but is not essential. In return we can offer Monday to Friday working hours, generous starting salary plus an excellent benefits package and hybrid working along with full training on our product range. Please submit your CV asap for immediate consideration.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are seeking a Financial Services Advisory Consultant to join our growing team in the North of England. The individual should have relevant experience in either internal audit, consulting or within a regulatory role in financial services. You will play your part towards maintaining deep client relationships and will have the opportunity to develop specialist technical and regulatory knowledge and will also have opportunities to work with and support the wider Financial Services Advisory team. You'll be someone with Experience in a role related to internal audit, consulting or within a regulatory role in financial services. Excellent understanding of regulatory requirements (such as systems and controls, conduct and consumer credit regulations, prudential regulation or financial crime) Relevant industry qualifications will be advantageous. Excellent communication and client management skills. T he ability to work independently and balance multiple projects. Strong collaborating skills, proactive and contribute to a positive team culture. Strong analytical skills and attention to detail with the ability to identify and assess risk. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better
May 02, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are seeking a Financial Services Advisory Consultant to join our growing team in the North of England. The individual should have relevant experience in either internal audit, consulting or within a regulatory role in financial services. You will play your part towards maintaining deep client relationships and will have the opportunity to develop specialist technical and regulatory knowledge and will also have opportunities to work with and support the wider Financial Services Advisory team. You'll be someone with Experience in a role related to internal audit, consulting or within a regulatory role in financial services. Excellent understanding of regulatory requirements (such as systems and controls, conduct and consumer credit regulations, prudential regulation or financial crime) Relevant industry qualifications will be advantageous. Excellent communication and client management skills. T he ability to work independently and balance multiple projects. Strong collaborating skills, proactive and contribute to a positive team culture. Strong analytical skills and attention to detail with the ability to identify and assess risk. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better
This apprenticeship is a one-way ticket to your future career in IT The company providestop-qualityIT services, tailored perfectly to their clients needs. Thisaward-winningcompany are the best in the biz! They have more than 25 years of industry experience and have even won Lichfields Business of the Year in 2017. Providingfive-starservice comes naturally to these guys as they are always acting in their clients best interest and take pride in earning the right to be considered a trusted advisor! Following the completion of the programme, you will be a well-rounded IT Support Technician from having experience in a first-line position, resolving IT tickets and assisting with the overall maintenance of IT tech! In this role, youll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: To provide first-line support to customers, resolving IT tickets and updating the outcomes. To assist with the setting up, maintenance and repair of computers, computer-linked equipment and computer-related equipment. To install and configure software applications. To help produce and maintain IT statistics, reports, checklists and other documentation as necessary. Answering telephone enquiries and routine email correspondence. Monitor consumable stock such as printer toners, paper and stationery, ensuring timely notification to the Office Manager for ordering new supplies. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge: Enthusiastic and passionate about IT Experience using Windows Operating Systems would be beneficial Communication and customer service skills Good numeracy and literacy skills Attention to detail Grade 4 in Maths and a grade 5 in English at GCSE is required for this role. Salary, Hours & Benefits: Annual salary of £14,000 Monday to Friday 9 am to 5 pm (37.5 hours per week) 20 days annual leave plus bank holidays Very well-established business over 25 years in the industry! This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, well support you to take the next steps, including further training and progression onto a Level 4 qualification. Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT. Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. With a Baltic Apprenticeship, you'll be on your way to a long-term career in the IT industry. On completion of their apprenticeship programme, 95% of our learners remain in full-time employment or progress onto a higher-level apprenticeship. If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. Eligibility Criteria You must have the right to work in the UK, and valid residency status to apply for this apprenticeship JBRP1_UKTJ
May 02, 2024
Full time
This apprenticeship is a one-way ticket to your future career in IT The company providestop-qualityIT services, tailored perfectly to their clients needs. Thisaward-winningcompany are the best in the biz! They have more than 25 years of industry experience and have even won Lichfields Business of the Year in 2017. Providingfive-starservice comes naturally to these guys as they are always acting in their clients best interest and take pride in earning the right to be considered a trusted advisor! Following the completion of the programme, you will be a well-rounded IT Support Technician from having experience in a first-line position, resolving IT tickets and assisting with the overall maintenance of IT tech! In this role, youll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: To provide first-line support to customers, resolving IT tickets and updating the outcomes. To assist with the setting up, maintenance and repair of computers, computer-linked equipment and computer-related equipment. To install and configure software applications. To help produce and maintain IT statistics, reports, checklists and other documentation as necessary. Answering telephone enquiries and routine email correspondence. Monitor consumable stock such as printer toners, paper and stationery, ensuring timely notification to the Office Manager for ordering new supplies. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge: Enthusiastic and passionate about IT Experience using Windows Operating Systems would be beneficial Communication and customer service skills Good numeracy and literacy skills Attention to detail Grade 4 in Maths and a grade 5 in English at GCSE is required for this role. Salary, Hours & Benefits: Annual salary of £14,000 Monday to Friday 9 am to 5 pm (37.5 hours per week) 20 days annual leave plus bank holidays Very well-established business over 25 years in the industry! This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, well support you to take the next steps, including further training and progression onto a Level 4 qualification. Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT. Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. With a Baltic Apprenticeship, you'll be on your way to a long-term career in the IT industry. On completion of their apprenticeship programme, 95% of our learners remain in full-time employment or progress onto a higher-level apprenticeship. If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. Eligibility Criteria You must have the right to work in the UK, and valid residency status to apply for this apprenticeship JBRP1_UKTJ
Do you ? Have a passion for people development and learning? Proven track record in the design and delivery of impactful learning resources using a blend of methodology from face-to-face to digital? Would you like to make an impact in the business through developing our people? About us Interpath is a team of over 550 people offering a broad range of advisory and restructuring services to businesses across the globe. We are a new independent professional services practice borne from a 50 year Big 4 legacy. We help people 'navigate what's next' in their business. Whether that's the next challenge or the next opportunity, we help individuals, teams and whole organisations create value. We help our clients create, defend, preserve, sustain and grow value through the cycle. We work with businesses and their stakeholders across all areas of the market, from regional SMEs all the way up to large, complex multi-national organisations. In the UK we have 11 offices across the country with our headquarters at 10 Fleet Place in London. Your role You'll be working in the newly formed Learning Team based in London, and you'll play an important role in setting our people up for success and improving performance. We invest in their professional development by making sure they have the capabilities, knowledge, experience, tools and support to drive a successful career. You'll be assisting with learning and development initiatives through the learning cycle (e.g. needs analysis, design & development, delivery, assessment & evaluation). And, working with the Head of Learning, be responsible for a broad range of learning topics, from core foundation skills such as induction and compliance, client communication skills, to more specialist topics around consulting skills, professional and personal development where you could be working alongside some of the world's experts in their field. This role will work collaboratively with key stakeholders from across Interpath, where it's an exciting time to join a truly unique team and develop yourself as a rounded learning professional. The role gives opportunities for practicing and developing skills in all forms of adult learning such facilitator-led workshops, group/round table facilitation, peer-led learning, self-study, coaching, digital learning, blended learning journeys and much more. Previous experience designing and delivering learning across a blended range of methods, including digital content is essential, as is experience of a LXP as a delivery tool. Your impact Being responsible for development and implementation of Interpath's learning solutions for a UK and wider audience across a range of learning areas. Activities will include: Diagnosing Learning Needs Using various methodologies to diagnose key learning requirements for different audiences within the organisation. Integrating learning requirements into existing learning frameworks and programmes (and/or make recommendations for updates to existing solutions). Working with regional teams to ensure alignment and integration of proposed interventions. Advising stakeholders on available solutions that meet their learning needs and able to challenge their thinking where learning is not the solution. Designing & Developing Learning Solutions Undertaking learning design with key stakeholders, subject matter experts, and external partners. Advise on methodology, contribute to the early design thinking for programmes and develop detailed design of learning solutions, including materials for guided self-learning, webinar style sessions, and other learning methodologies. Reviewing and adapting existing learning solutions and best practices within the organisation where appropriate. Designing and developing high-impact learning solutions that address identified learning needs and contribute to the development of Interpath colleagues across the organisation. Creating and curating digital learning assets. Project Management Managing the implementation of organisation-wide learning interventions, including assisting in developing, and delivering the associated project and budget plans where necessary. Scheduling of events for organisation wide learning programmes (which may be virtual or face-to-face), taking into consideration associated factors such as time-zones, availability of SMEs, etc. Co-ordinating the nomination / selection processes for programmes. Developing and managing all communications with delegates, including pre-event meetings, joining instructions, pre- and post- course work, post-event meetings. Developing and maintaining learning materials in conjunction with internal subject matter experts and publishing associated course materials through the LMS/LXP system and other relevant channels. Managing the logistical elements of virtual classroom sessions, e.g. ensuring relevant session plans are available for trainers/SMEs, preparation of session materials, managing breakout rooms, session timings, Q&A in the chat channel, etc. Managing the Graduate programme & working closely with the professional bodies such as ICAEW, ICAS, CAI & CFA institute. Managing other logistical elements of learning programmes as required - e.g. responding to and resolving queries from programme delegates and faculty, recording delegate attendance / participation in learning sessions, preparing post-programme evaluation reports, etc. Working with key stakeholders to ensure the successful implementation of organisation wide learning solutions - providing advice and assistance where necessary and developing and communicating progress reporting on the embedding of solutions across the organisation. Promoting a philosophy of ongoing feedback, review and development with key stakeholders. Evaluating Learning Developing an appropriate method of evaluation to demonstrate the effectiveness of learning solutions and the return on the organisation's investment. Conducting evaluation of learning solutions and contribute to the continual improvement of learning and development initiatives. Recommending and driving any changes to learning solutions required based on insight from evaluation. At all stages you are expected to help manage best practice in learning design, delivery and management of learning projects using robust learning processes. This is a truly hands on role with an opportunity to make a real impact and you will be part of a team interested in utilising innovative learning approaches and will be able to help shape and support a modern and evolving and unique learning strategy. Requirements At least two to three years of relevant learning and development experience. Demonstrated ability working across all aspects of the learning cycle (e.g. needs analysis, design & development, delivery, assessment & evaluation). Advanced stakeholder management, relationship building, and influencing skills, including experience working with geographically dispersed stakeholders Demonstrated project management experience, with the ability to manage multiple projects simultaneously, pay close attention to detail, and work collaboratively with others. Fluent in English, with excellent written and oral communication and presentation skills. Attention to detail. An agile approach to ever changing organisational needs. Experience utilising different learning methodologies and technologies - and an ability to select the most appropriate solution. Strong technical aptitude with willingness to learn and work with emerging technologies. Excellent organisational, presentation and facilitation skills. A growth mindset and a level of resilience to operate effectively in a fast past, professional services environment. We support professional growth and offer the chance to obtain a recognised qualification. Benefits Annual leave 26 days (in addition to Public/Bank Holidays) Private medical insurance Life Assurance (4x salary) Group Income Protection Holiday buy / sell (up to 10 days via salary sacrifice) Workplace pension scheme Discretionary bonus scheme Eye test reimbursement Health assessments Discounted gym membership Dental Insurance (optional, BUPA) Critical Illness Insurance (optional)
May 02, 2024
Full time
Do you ? Have a passion for people development and learning? Proven track record in the design and delivery of impactful learning resources using a blend of methodology from face-to-face to digital? Would you like to make an impact in the business through developing our people? About us Interpath is a team of over 550 people offering a broad range of advisory and restructuring services to businesses across the globe. We are a new independent professional services practice borne from a 50 year Big 4 legacy. We help people 'navigate what's next' in their business. Whether that's the next challenge or the next opportunity, we help individuals, teams and whole organisations create value. We help our clients create, defend, preserve, sustain and grow value through the cycle. We work with businesses and their stakeholders across all areas of the market, from regional SMEs all the way up to large, complex multi-national organisations. In the UK we have 11 offices across the country with our headquarters at 10 Fleet Place in London. Your role You'll be working in the newly formed Learning Team based in London, and you'll play an important role in setting our people up for success and improving performance. We invest in their professional development by making sure they have the capabilities, knowledge, experience, tools and support to drive a successful career. You'll be assisting with learning and development initiatives through the learning cycle (e.g. needs analysis, design & development, delivery, assessment & evaluation). And, working with the Head of Learning, be responsible for a broad range of learning topics, from core foundation skills such as induction and compliance, client communication skills, to more specialist topics around consulting skills, professional and personal development where you could be working alongside some of the world's experts in their field. This role will work collaboratively with key stakeholders from across Interpath, where it's an exciting time to join a truly unique team and develop yourself as a rounded learning professional. The role gives opportunities for practicing and developing skills in all forms of adult learning such facilitator-led workshops, group/round table facilitation, peer-led learning, self-study, coaching, digital learning, blended learning journeys and much more. Previous experience designing and delivering learning across a blended range of methods, including digital content is essential, as is experience of a LXP as a delivery tool. Your impact Being responsible for development and implementation of Interpath's learning solutions for a UK and wider audience across a range of learning areas. Activities will include: Diagnosing Learning Needs Using various methodologies to diagnose key learning requirements for different audiences within the organisation. Integrating learning requirements into existing learning frameworks and programmes (and/or make recommendations for updates to existing solutions). Working with regional teams to ensure alignment and integration of proposed interventions. Advising stakeholders on available solutions that meet their learning needs and able to challenge their thinking where learning is not the solution. Designing & Developing Learning Solutions Undertaking learning design with key stakeholders, subject matter experts, and external partners. Advise on methodology, contribute to the early design thinking for programmes and develop detailed design of learning solutions, including materials for guided self-learning, webinar style sessions, and other learning methodologies. Reviewing and adapting existing learning solutions and best practices within the organisation where appropriate. Designing and developing high-impact learning solutions that address identified learning needs and contribute to the development of Interpath colleagues across the organisation. Creating and curating digital learning assets. Project Management Managing the implementation of organisation-wide learning interventions, including assisting in developing, and delivering the associated project and budget plans where necessary. Scheduling of events for organisation wide learning programmes (which may be virtual or face-to-face), taking into consideration associated factors such as time-zones, availability of SMEs, etc. Co-ordinating the nomination / selection processes for programmes. Developing and managing all communications with delegates, including pre-event meetings, joining instructions, pre- and post- course work, post-event meetings. Developing and maintaining learning materials in conjunction with internal subject matter experts and publishing associated course materials through the LMS/LXP system and other relevant channels. Managing the logistical elements of virtual classroom sessions, e.g. ensuring relevant session plans are available for trainers/SMEs, preparation of session materials, managing breakout rooms, session timings, Q&A in the chat channel, etc. Managing the Graduate programme & working closely with the professional bodies such as ICAEW, ICAS, CAI & CFA institute. Managing other logistical elements of learning programmes as required - e.g. responding to and resolving queries from programme delegates and faculty, recording delegate attendance / participation in learning sessions, preparing post-programme evaluation reports, etc. Working with key stakeholders to ensure the successful implementation of organisation wide learning solutions - providing advice and assistance where necessary and developing and communicating progress reporting on the embedding of solutions across the organisation. Promoting a philosophy of ongoing feedback, review and development with key stakeholders. Evaluating Learning Developing an appropriate method of evaluation to demonstrate the effectiveness of learning solutions and the return on the organisation's investment. Conducting evaluation of learning solutions and contribute to the continual improvement of learning and development initiatives. Recommending and driving any changes to learning solutions required based on insight from evaluation. At all stages you are expected to help manage best practice in learning design, delivery and management of learning projects using robust learning processes. This is a truly hands on role with an opportunity to make a real impact and you will be part of a team interested in utilising innovative learning approaches and will be able to help shape and support a modern and evolving and unique learning strategy. Requirements At least two to three years of relevant learning and development experience. Demonstrated ability working across all aspects of the learning cycle (e.g. needs analysis, design & development, delivery, assessment & evaluation). Advanced stakeholder management, relationship building, and influencing skills, including experience working with geographically dispersed stakeholders Demonstrated project management experience, with the ability to manage multiple projects simultaneously, pay close attention to detail, and work collaboratively with others. Fluent in English, with excellent written and oral communication and presentation skills. Attention to detail. An agile approach to ever changing organisational needs. Experience utilising different learning methodologies and technologies - and an ability to select the most appropriate solution. Strong technical aptitude with willingness to learn and work with emerging technologies. Excellent organisational, presentation and facilitation skills. A growth mindset and a level of resilience to operate effectively in a fast past, professional services environment. We support professional growth and offer the chance to obtain a recognised qualification. Benefits Annual leave 26 days (in addition to Public/Bank Holidays) Private medical insurance Life Assurance (4x salary) Group Income Protection Holiday buy / sell (up to 10 days via salary sacrifice) Workplace pension scheme Discretionary bonus scheme Eye test reimbursement Health assessments Discounted gym membership Dental Insurance (optional, BUPA) Critical Illness Insurance (optional)
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed You'll be a Business Restructuring Manager proactively managing smaller projects or distinct elements of larger projects, with limited input from senior colleagues, as well as being responsible for guiding junior team members. Alongside this, you'll continue to develop your existing relevant technical and accountancy knowledge through on-the-job experience and a variety of training opportunities. In addition, there are a range of opportunities to become involved in business development initiatives. This role is responsible to a designated senior manager, director or partner on specific cases and ultimately to a dedicated counselling manager. The Business Restructuring team works on a wide variety of dynamic projects and the candidate will receive exposure to a large number of assignments across both the insolvency and advisory teams. This is an exciting opportunity for anyone looking for a constant variety of unique challenges. ROLE DESCRIPTION The role requires strong financial analysis skills with the successful candidate able to identify and investigate key issues in a restructuring scenario, challenging information provided where appropriate. Excellent excel skills and an ability to undertake accurate and relevant analysis and interrogate financial models are essential. The successful candidate will be responsible for preparing draft Independent Business Reviews and other written output for review and therefore the ability to produce high quality documents/ presentations that are capable of meeting stakeholder expectation is also required. In addition, you'll be able to quickly build up a strong rapport with management in often difficult and highly pressured circumstances. The role will provide an opportunity to work with an experienced partner-led team with exposure to a wide range of assignments and industries. INSOLVENCY STREAM The role requires an understanding of corporate insolvency procedures from start to finish, with a particular emphasis on Administrations, including pre-pack transactions. In addition, the successful candidate should also have a good understanding of Creditors' Voluntary Liquidations and Company Voluntary Arrangements. Experience of contingency planning and options reviews as well as the production of financial models would be advantageous. You'll also understand the key areas of compliance and risk as well as have the ability to produce written reports to a high standard, ready for director or partner review. Knowledge of IPS and strong Excel and Powerpoint skills will also be key. The role will require the individual to proactively progress an insolvency caseload, reporting to and working directly with senior colleagues, as well as managing junior staff. Assume day to day responsibility for smaller projects or distinct elements of larger projects across all stages in both the Advisory and Insolvency streams Support senior members of the team to deliver on a range of assignments, as well as guide junior colleagues Review, compile and analyse company information Undertake financial analysis and prepare financial models Maintain a thorough understanding of statutory and compliance processes and deadlines Strong awareness of relevant risk issues and mitigants When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: Hold a relevant professional qualification (ICAEW/ ACCA), with an appropriate amount of experience An insolvency qualification is desirable, but not essential Up to date understanding of regulatory and statutory requirements Strong working knowledge of Excel, Word, PowerPoint and IPS Excellent written and numerical skills Good organisational skills to manage your time and ensure no tasks are overlooked Have a willingness to learn new things and thrive on new challenges Self-motivated and enthusiastic team player We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. Our Agency Policy BDO has a commitment to building relationships directly with candidates (and agencies) in our local markets and as such, we do not accept speculative CVs from agencies. We work closely with our preferred suppliers to support us in sourcing quality candidates but we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the BDO Resourcing team. We do not pay agency fees where speculative and unsolicited CVs are submitted to BDO by any means other than through our recruitment portal. For any CVs which are submitted without instruction from the BDO Resourcing team, BDO reserves the right to contact and work directly with these candidates without payment of any agency fee.
May 02, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed You'll be a Business Restructuring Manager proactively managing smaller projects or distinct elements of larger projects, with limited input from senior colleagues, as well as being responsible for guiding junior team members. Alongside this, you'll continue to develop your existing relevant technical and accountancy knowledge through on-the-job experience and a variety of training opportunities. In addition, there are a range of opportunities to become involved in business development initiatives. This role is responsible to a designated senior manager, director or partner on specific cases and ultimately to a dedicated counselling manager. The Business Restructuring team works on a wide variety of dynamic projects and the candidate will receive exposure to a large number of assignments across both the insolvency and advisory teams. This is an exciting opportunity for anyone looking for a constant variety of unique challenges. ROLE DESCRIPTION The role requires strong financial analysis skills with the successful candidate able to identify and investigate key issues in a restructuring scenario, challenging information provided where appropriate. Excellent excel skills and an ability to undertake accurate and relevant analysis and interrogate financial models are essential. The successful candidate will be responsible for preparing draft Independent Business Reviews and other written output for review and therefore the ability to produce high quality documents/ presentations that are capable of meeting stakeholder expectation is also required. In addition, you'll be able to quickly build up a strong rapport with management in often difficult and highly pressured circumstances. The role will provide an opportunity to work with an experienced partner-led team with exposure to a wide range of assignments and industries. INSOLVENCY STREAM The role requires an understanding of corporate insolvency procedures from start to finish, with a particular emphasis on Administrations, including pre-pack transactions. In addition, the successful candidate should also have a good understanding of Creditors' Voluntary Liquidations and Company Voluntary Arrangements. Experience of contingency planning and options reviews as well as the production of financial models would be advantageous. You'll also understand the key areas of compliance and risk as well as have the ability to produce written reports to a high standard, ready for director or partner review. Knowledge of IPS and strong Excel and Powerpoint skills will also be key. The role will require the individual to proactively progress an insolvency caseload, reporting to and working directly with senior colleagues, as well as managing junior staff. Assume day to day responsibility for smaller projects or distinct elements of larger projects across all stages in both the Advisory and Insolvency streams Support senior members of the team to deliver on a range of assignments, as well as guide junior colleagues Review, compile and analyse company information Undertake financial analysis and prepare financial models Maintain a thorough understanding of statutory and compliance processes and deadlines Strong awareness of relevant risk issues and mitigants When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: Hold a relevant professional qualification (ICAEW/ ACCA), with an appropriate amount of experience An insolvency qualification is desirable, but not essential Up to date understanding of regulatory and statutory requirements Strong working knowledge of Excel, Word, PowerPoint and IPS Excellent written and numerical skills Good organisational skills to manage your time and ensure no tasks are overlooked Have a willingness to learn new things and thrive on new challenges Self-motivated and enthusiastic team player We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. Our Agency Policy BDO has a commitment to building relationships directly with candidates (and agencies) in our local markets and as such, we do not accept speculative CVs from agencies. We work closely with our preferred suppliers to support us in sourcing quality candidates but we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the BDO Resourcing team. We do not pay agency fees where speculative and unsolicited CVs are submitted to BDO by any means other than through our recruitment portal. For any CVs which are submitted without instruction from the BDO Resourcing team, BDO reserves the right to contact and work directly with these candidates without payment of any agency fee.
Contract Manager Renewables, Low Carbon, Net Zero £45,000 - £90,000 depending on experience. Our client, a leading organisation within the United Kingdom's Net Zero strategy, is recruiting across multiple vacancies for Contract Manager s at varying levels of experience (Assistant Contract Manager, Contract Manager, Senior Contract Manager, Lead Contract Manager). The Contract Managers will support and lead the planning of contracts, with values ranging from £50m to £1bn. This will include, • The negotiation of Terms and Conditions • The development of contract reporting obligations and reporting templates • The development of contract management procedures, systems, and guidance, tailored to the requirements of new contracts. • Supporting the Settlement and Forecasting Teams in understanding of payment mechanisms, providing advice and guidance on the suitability of the proposed settlement system and forecasting logic. The Contract Managers will also support, oversee, and relationship manage a portfolio of contracts, this will include, • Account Management, managing contractual processes and issues, including actively identifying and resolving potential disputes, • Review of information provided by developers for preparation and presentation of briefings to senior stakeholders on project progress. • Scoping, instructing, and managing the work of appointed technical and financial advisors, These are technically challenging positions requiring a balance of commercial and engineering knowledge, the successful applicant will demonstrate, • Proven experience operating in Commercial Contract Management within the utilities or energy sector. • Excellent operational contract management experience across review, negotiation, change management, dispute management and settlement. • Technical knowledge of either wind, solar, biomass, waste, tidal stream, or related renewables technologies • Experience in the power generation Energy sector. • A good understanding of the UK energy policy landscape and regulatory requirements If you wish to learn more about this vacancy and demonstrate the required skills and experience then, please apply now. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
May 02, 2024
Full time
Contract Manager Renewables, Low Carbon, Net Zero £45,000 - £90,000 depending on experience. Our client, a leading organisation within the United Kingdom's Net Zero strategy, is recruiting across multiple vacancies for Contract Manager s at varying levels of experience (Assistant Contract Manager, Contract Manager, Senior Contract Manager, Lead Contract Manager). The Contract Managers will support and lead the planning of contracts, with values ranging from £50m to £1bn. This will include, • The negotiation of Terms and Conditions • The development of contract reporting obligations and reporting templates • The development of contract management procedures, systems, and guidance, tailored to the requirements of new contracts. • Supporting the Settlement and Forecasting Teams in understanding of payment mechanisms, providing advice and guidance on the suitability of the proposed settlement system and forecasting logic. The Contract Managers will also support, oversee, and relationship manage a portfolio of contracts, this will include, • Account Management, managing contractual processes and issues, including actively identifying and resolving potential disputes, • Review of information provided by developers for preparation and presentation of briefings to senior stakeholders on project progress. • Scoping, instructing, and managing the work of appointed technical and financial advisors, These are technically challenging positions requiring a balance of commercial and engineering knowledge, the successful applicant will demonstrate, • Proven experience operating in Commercial Contract Management within the utilities or energy sector. • Excellent operational contract management experience across review, negotiation, change management, dispute management and settlement. • Technical knowledge of either wind, solar, biomass, waste, tidal stream, or related renewables technologies • Experience in the power generation Energy sector. • A good understanding of the UK energy policy landscape and regulatory requirements If you wish to learn more about this vacancy and demonstrate the required skills and experience then, please apply now. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Contract Manager - Renewables, Low Carbon, Net Zero £45,000 - £90,000 depending on experience. Our client, a leading organisation within the United Kingdom's Net Zero strategy, is recruiting across multiple vacancies for Contract Manager's at varying levels of experience (Assistant Contract Manager, Contract Manager, Senior Contract Manager, Lead Contract Manager). The Contract Managers will support and lead the planning of contracts, with values ranging from £50m to £1bn. This will include, • The negotiation of Terms and Conditions • The development of contract reporting obligations and reporting templates • The development of contract management procedures, systems, and guidance, tailored to the requirements of new contracts. • Supporting the Settlement and Forecasting Teams in understanding of payment mechanisms, providing advice and guidance on the suitability of the proposed settlement system and forecasting logic. The Contract Managers will also support, oversee, and relationship manage a portfolio of contracts, this will include, • Account Management, managing contractual processes and issues, including actively identifying and resolving potential disputes, • Review of information provided by developers for preparation and presentation of briefings to senior stakeholders on project progress. • Scoping, instructing, and managing the work of appointed technical and financial advisors, These are technically challenging positions requiring a balance of commercial and engineering knowledge, the successful applicant will demonstrate, • Proven experience operating in Commercial Contract Management within the utilities or energy sector. • Excellent operational contract management experience across review, negotiation, change management, dispute management and settlement. • Technical knowledge of either wind, solar, biomass, waste, tidal stream, or related renewables technologies • Experience in the power generation Energy sector. • A good understanding of the UK energy policy landscape and regulatory requirements If you wish to learn more about this vacancy and demonstrate the required skills and experience then, please apply now.
May 02, 2024
Full time
Contract Manager - Renewables, Low Carbon, Net Zero £45,000 - £90,000 depending on experience. Our client, a leading organisation within the United Kingdom's Net Zero strategy, is recruiting across multiple vacancies for Contract Manager's at varying levels of experience (Assistant Contract Manager, Contract Manager, Senior Contract Manager, Lead Contract Manager). The Contract Managers will support and lead the planning of contracts, with values ranging from £50m to £1bn. This will include, • The negotiation of Terms and Conditions • The development of contract reporting obligations and reporting templates • The development of contract management procedures, systems, and guidance, tailored to the requirements of new contracts. • Supporting the Settlement and Forecasting Teams in understanding of payment mechanisms, providing advice and guidance on the suitability of the proposed settlement system and forecasting logic. The Contract Managers will also support, oversee, and relationship manage a portfolio of contracts, this will include, • Account Management, managing contractual processes and issues, including actively identifying and resolving potential disputes, • Review of information provided by developers for preparation and presentation of briefings to senior stakeholders on project progress. • Scoping, instructing, and managing the work of appointed technical and financial advisors, These are technically challenging positions requiring a balance of commercial and engineering knowledge, the successful applicant will demonstrate, • Proven experience operating in Commercial Contract Management within the utilities or energy sector. • Excellent operational contract management experience across review, negotiation, change management, dispute management and settlement. • Technical knowledge of either wind, solar, biomass, waste, tidal stream, or related renewables technologies • Experience in the power generation Energy sector. • A good understanding of the UK energy policy landscape and regulatory requirements If you wish to learn more about this vacancy and demonstrate the required skills and experience then, please apply now.
Airswift - Formerly Energy Resourcing Europe Limit
Aberdeen, Aberdeenshire
HSE Audit Advisor Location: Aberdeen with offshore/site visits as required Contract: 12 month Contract Salary / Package: PAYE or Limited Company Day rate Timeframe: ASAP Recruitment Partner: Airswift Account Manager: Karen Robertson Key Skills: HSE Audits; HSE Assurance; HSE Management. Our business Our Oil & Gas Operator client are recruiting for a HSE Audit Advisor to join their Aberdeen team. The role will develop and manage HSE audit plans and ensure continuous improvement to the Assurance Framework. Role will be onshore based, with frequent travel to offshore sites to carry out audits. What can we offer you Fantastic opportunity to work for a well renowned Oil & Gas Operator, leading the development and delivery of the assurance framework for North Sea operated assets, non-operated assets and key contracting organisations. Key Responsibilities and background: As well as developing and managing the HSE audit plans, you will be aware of known and emerging risks to occupational health and safety and process safety across the business. The role will have relevant experience in planning and executing audits and will work with the HSEA team and other functions from the Aberdeen office to continually assess and determine audit priorities. There will also be frequent visits to sites to execute audits from the plan as Audit Lead or to direct others including 3rd parties on requirements. The role will also work to develop additional audit capability within the business though training, mentoring and quality checking audits with others from the wider organisation to create a pool of individuals capable of becoming Audit Leads in their own right. Lead the development and delivery of the assurance framework for the North Sea that covers company operated assets (including well operations), non-operated assets and key contracting organisations. Ensure a risk-based approach is taken when determining audit activity and targets, focussed on known and emerging risk and continually reflecting and adapting this on the North Sea Audit Plan accordingly. Act as primary Audit Lead for the North Sea, executing audits at sites based on agreed priorities. Manage the resources required for audits, leading and mentoring others to build a wider pool of Audit Leads for the business. Provide input into 3rd party audits to ensure the scope is defined clearly, aligned to company risk-based prioritisation, and executed to the standard required. Provide assurance that the business has effective arrangements in place to manage the safety & environmental management system (SEMS). Work with Supply Chain on contract audit plans, including review of SEQUAL audit outcomes and question sets to determine if further direct audit is required. Support the analysis of assurance data to enable learning opportunities and identification of trends across the assurance framework are shared across the business, including consideration of any emerging risks which require the audit plan to evolve. Input to HSE event (incident and near miss) investigations, reporting information and statistics as required. Critical Skills & Personal Attributes: Strong audit background, with a clear understanding of risk and delivery of a business wide audit plan for HSEA. Ability to build internal and external relationships to support delivery of the plan. Excellent written and presentation skills, with ability to adapt style and content of presentation for both technical and non-technical audiences. Previous operational experience in a similar role, preferably with operations experience, within the oil & gas industry or the Petrochemicals Industry. BOSIET and MIST (or equivalent) due to offshore travel requirements
May 02, 2024
Contractor
HSE Audit Advisor Location: Aberdeen with offshore/site visits as required Contract: 12 month Contract Salary / Package: PAYE or Limited Company Day rate Timeframe: ASAP Recruitment Partner: Airswift Account Manager: Karen Robertson Key Skills: HSE Audits; HSE Assurance; HSE Management. Our business Our Oil & Gas Operator client are recruiting for a HSE Audit Advisor to join their Aberdeen team. The role will develop and manage HSE audit plans and ensure continuous improvement to the Assurance Framework. Role will be onshore based, with frequent travel to offshore sites to carry out audits. What can we offer you Fantastic opportunity to work for a well renowned Oil & Gas Operator, leading the development and delivery of the assurance framework for North Sea operated assets, non-operated assets and key contracting organisations. Key Responsibilities and background: As well as developing and managing the HSE audit plans, you will be aware of known and emerging risks to occupational health and safety and process safety across the business. The role will have relevant experience in planning and executing audits and will work with the HSEA team and other functions from the Aberdeen office to continually assess and determine audit priorities. There will also be frequent visits to sites to execute audits from the plan as Audit Lead or to direct others including 3rd parties on requirements. The role will also work to develop additional audit capability within the business though training, mentoring and quality checking audits with others from the wider organisation to create a pool of individuals capable of becoming Audit Leads in their own right. Lead the development and delivery of the assurance framework for the North Sea that covers company operated assets (including well operations), non-operated assets and key contracting organisations. Ensure a risk-based approach is taken when determining audit activity and targets, focussed on known and emerging risk and continually reflecting and adapting this on the North Sea Audit Plan accordingly. Act as primary Audit Lead for the North Sea, executing audits at sites based on agreed priorities. Manage the resources required for audits, leading and mentoring others to build a wider pool of Audit Leads for the business. Provide input into 3rd party audits to ensure the scope is defined clearly, aligned to company risk-based prioritisation, and executed to the standard required. Provide assurance that the business has effective arrangements in place to manage the safety & environmental management system (SEMS). Work with Supply Chain on contract audit plans, including review of SEQUAL audit outcomes and question sets to determine if further direct audit is required. Support the analysis of assurance data to enable learning opportunities and identification of trends across the assurance framework are shared across the business, including consideration of any emerging risks which require the audit plan to evolve. Input to HSE event (incident and near miss) investigations, reporting information and statistics as required. Critical Skills & Personal Attributes: Strong audit background, with a clear understanding of risk and delivery of a business wide audit plan for HSEA. Ability to build internal and external relationships to support delivery of the plan. Excellent written and presentation skills, with ability to adapt style and content of presentation for both technical and non-technical audiences. Previous operational experience in a similar role, preferably with operations experience, within the oil & gas industry or the Petrochemicals Industry. BOSIET and MIST (or equivalent) due to offshore travel requirements
Senior Catastrophe Research Analyst About the Role: The Senior Catastrophe Research Analyst will join Aon's View of Risk Advisory team, contributing to impactful natural catastrophe research projects with significant commercial implications for clients. The role entails: Collaborating with global team members on model evaluation. Conducting research and developing adjustments for catastrophe models to align with independent risk views. Communicating research findings effectively to technical and senior leadership teams. Engaging with a broad spectrum of insurance and reinsurance clients. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Evaluate and develop catastrophe models, focusing on atmospheric or meteorological perils. Present technical findings in a clear, concise manner to clients and internal teams. Build and maintain industry partnerships to enhance data sources and risk perspectives. Participate in client meetings and provide high-quality presentations. Potential to grow into a leadership role, managing projects and possibly overseeing junior team members. Skills and experience that will lead to success Experience: Minimum 3 years in the reinsurance industry, preferably with London market experience. Proven track record in running CAT models and evaluating atmospheric or meteorological perils. Required Skills: Proficiency in SQL and experience with programming languages like Python and R. Candidates should demonstrate the ability to learn new tools and languages. Strong presentation skills with the ability to communicate complex technical information effectively. Ability to work independently and collaboratively in a fast-paced environment. Ambitious and eager to take on increasing responsibilities. Good command of additional languages is a plus. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
May 02, 2024
Full time
Senior Catastrophe Research Analyst About the Role: The Senior Catastrophe Research Analyst will join Aon's View of Risk Advisory team, contributing to impactful natural catastrophe research projects with significant commercial implications for clients. The role entails: Collaborating with global team members on model evaluation. Conducting research and developing adjustments for catastrophe models to align with independent risk views. Communicating research findings effectively to technical and senior leadership teams. Engaging with a broad spectrum of insurance and reinsurance clients. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Evaluate and develop catastrophe models, focusing on atmospheric or meteorological perils. Present technical findings in a clear, concise manner to clients and internal teams. Build and maintain industry partnerships to enhance data sources and risk perspectives. Participate in client meetings and provide high-quality presentations. Potential to grow into a leadership role, managing projects and possibly overseeing junior team members. Skills and experience that will lead to success Experience: Minimum 3 years in the reinsurance industry, preferably with London market experience. Proven track record in running CAT models and evaluating atmospheric or meteorological perils. Required Skills: Proficiency in SQL and experience with programming languages like Python and R. Candidates should demonstrate the ability to learn new tools and languages. Strong presentation skills with the ability to communicate complex technical information effectively. Ability to work independently and collaboratively in a fast-paced environment. Ambitious and eager to take on increasing responsibilities. Good command of additional languages is a plus. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. The international audit team is an industry agnostic team that specialises in providing fully coordinated secondary audit services to multinationals. Working closely with BDO Member Firms from around the world, the international audit team leverages the controls present at finance service centre locations to design high quality and highly efficient global audit strategies. The international audit team provide a fully project managed and centralised global audit offering to audited entities. Many engagements have an element of travel required, with team members often travelling overseas a number of times a year on audit engagements. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: ACCA/ACA/ICAS qualified or overseas equivalent. Significant experience of delivering audit and other assurance services to major audited entities, including audited entities with international interests. Previous audit management experience in practice. Proven experience in managing a wide portfolio of concurrent projects and project teams with conflicting milestones and deliverables. Experience of systems review and controls testing, as well as substantive auditing, of complex financial statement areas and the review of statutory accounts and disclosures. Experience in conducting Group audits under ISA 600. Project Management experience of large, complex engagements, or a large portfolio of smaller engagements, ideally with some cross border element. Excellent working knowledge of ISAs, IFRS, UK GAAP and Financial Reporting requirements, including the Companies Act 2006. Strong technical experience across a range of complex areas. Managing and developing staff in the role of People Manager and a Project Manager Experience challenging Management, including experience in managing difficult conversations. Able to evidence robust commercial and financial management of a portfolio of audited entities, as well as ability to identify and convert opportunities to sell work. Demonstrable knowledge of current economic and market trends. Desirable Sector experience appropriate to BDO audited entities Experience designing audit strategies that rely on controls and the IT environment of the audited entity You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 02, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. The international audit team is an industry agnostic team that specialises in providing fully coordinated secondary audit services to multinationals. Working closely with BDO Member Firms from around the world, the international audit team leverages the controls present at finance service centre locations to design high quality and highly efficient global audit strategies. The international audit team provide a fully project managed and centralised global audit offering to audited entities. Many engagements have an element of travel required, with team members often travelling overseas a number of times a year on audit engagements. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: ACCA/ACA/ICAS qualified or overseas equivalent. Significant experience of delivering audit and other assurance services to major audited entities, including audited entities with international interests. Previous audit management experience in practice. Proven experience in managing a wide portfolio of concurrent projects and project teams with conflicting milestones and deliverables. Experience of systems review and controls testing, as well as substantive auditing, of complex financial statement areas and the review of statutory accounts and disclosures. Experience in conducting Group audits under ISA 600. Project Management experience of large, complex engagements, or a large portfolio of smaller engagements, ideally with some cross border element. Excellent working knowledge of ISAs, IFRS, UK GAAP and Financial Reporting requirements, including the Companies Act 2006. Strong technical experience across a range of complex areas. Managing and developing staff in the role of People Manager and a Project Manager Experience challenging Management, including experience in managing difficult conversations. Able to evidence robust commercial and financial management of a portfolio of audited entities, as well as ability to identify and convert opportunities to sell work. Demonstrable knowledge of current economic and market trends. Desirable Sector experience appropriate to BDO audited entities Experience designing audit strategies that rely on controls and the IT environment of the audited entity You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Title: French and Spanish Speaking Customer Support Advisor Salary: Up to 25,000 per annum + potential bonus Hours: 40 hours per week (08:00am - 17:00pm - Mon to Thurs/08:00-16:10pm - Fri) Location: Carrington, Greater Manchester Are you a candidate who is fluent in French, Spanish English? Do you have experience of operating within an office based customer support role? The Recruitment Co. are currently supporting one of our key clients and this could be just the opportunity you are looking for! Job Responsibilities: Offer guidance and assistance to customers regarding products/services Coordinate the production and dispatch of appropriate product samples Communication with customers via phone and email Process orders Generate job sheets, cutting lists, and dispatch lists using our computer systems Organise paperwork for invoicing and prepare cost estimates and quotes for customers Assist in marketing efforts through translating blog posts and mailers Liaise with freight companies and resolve customer issues Make up-selling efforts and follow-up sales calls to support internal sales initiatives Be proactive in up-selling and cross-selling opportunities when responding to customer enquiries Ensure continuous learning about company products and services and staying updated on changes Meet training objectives and develop strong communication channels with both internal and external customers Gain a clear understanding of the company's products and services, enabling clear and accurate advice to be provided to our customers The Candidate: At least one year of prior experience in an office based customer support role. Native-level fluency in French and fluent in English and Spanish; proficiency in Spanish or another European language is advantageous Experience in or a strong interest in working within a manufacturing business Proactive problem solver with a track record of achieving results and managing follow-ups independently Confident decision-maker with strong interpersonal skills. Comfortable using computers Excellent numeracy and literacy skills with meticulous attention to detail. Professional appearance and demeanour. Effective planner with strong organisational skills and the ability to multitask. Hands-on approach to tasks with a technical aptitude. Enthusiastic about learning and adapting to new challenges Please note that The Recruitment Co. are an equal opportunities employer CPProfessional The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
May 02, 2024
Full time
Job Title: French and Spanish Speaking Customer Support Advisor Salary: Up to 25,000 per annum + potential bonus Hours: 40 hours per week (08:00am - 17:00pm - Mon to Thurs/08:00-16:10pm - Fri) Location: Carrington, Greater Manchester Are you a candidate who is fluent in French, Spanish English? Do you have experience of operating within an office based customer support role? The Recruitment Co. are currently supporting one of our key clients and this could be just the opportunity you are looking for! Job Responsibilities: Offer guidance and assistance to customers regarding products/services Coordinate the production and dispatch of appropriate product samples Communication with customers via phone and email Process orders Generate job sheets, cutting lists, and dispatch lists using our computer systems Organise paperwork for invoicing and prepare cost estimates and quotes for customers Assist in marketing efforts through translating blog posts and mailers Liaise with freight companies and resolve customer issues Make up-selling efforts and follow-up sales calls to support internal sales initiatives Be proactive in up-selling and cross-selling opportunities when responding to customer enquiries Ensure continuous learning about company products and services and staying updated on changes Meet training objectives and develop strong communication channels with both internal and external customers Gain a clear understanding of the company's products and services, enabling clear and accurate advice to be provided to our customers The Candidate: At least one year of prior experience in an office based customer support role. Native-level fluency in French and fluent in English and Spanish; proficiency in Spanish or another European language is advantageous Experience in or a strong interest in working within a manufacturing business Proactive problem solver with a track record of achieving results and managing follow-ups independently Confident decision-maker with strong interpersonal skills. Comfortable using computers Excellent numeracy and literacy skills with meticulous attention to detail. Professional appearance and demeanour. Effective planner with strong organisational skills and the ability to multitask. Hands-on approach to tasks with a technical aptitude. Enthusiastic about learning and adapting to new challenges Please note that The Recruitment Co. are an equal opportunities employer CPProfessional The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
This type of tax role isn't your bog-standard position. Let me explain A rare and incredible opportunity based in Bromsgrove to support a niche portfolio of clients, containing high-profile professionals across the entertainment industry - genuine A-listers. As a Tax Senior Associate, you will be at the forefront of delivering an unparalleled service, navigating complex tax concepts including international aspects as well as uncovering opportunities by providing advice on specific projects. As well as the diverse client portfolio, the firm have continuously demonstrated their ambition to enhance and promote internally, with no ceiling on career progression. The Tax Senior Associate would be an excellent opportunity for a professional that is a CTA studier / qualified or ATT qualified, with a technically strong personal compliance background and seeking to move their career forward in a positive and nurturing working environment. Opportunities like this in taxation are unique and this is a tremendous time to join the firm. Key areas of focus: Managing a portfolio of clients, supporting day-to-day taxation requirements Liasing with clients, explaining obligations and assisting with complex tax advisory Capture and analyse information, completing annual filings and identifying any implications Supporting junior staff, including reviewing work and providing feedback to aid their professional development Engage with cross functional teams (Accounts, Payroll etc) What we are looking for: Previous experience in personal tax from within an accountancy practice, either qualified or studying ATT or CTA Ability to constantly remain up to date with technical compliance requirements Clear written and verbal communication with ability to work to strict deadlines A proactive mindset with attention to detail ensuring work is prepared to a high level What's on Offer: Competitive salary, dependant upon experience Full study support package for ATT / CTA qualifications No barriers to career progression Flexible hybrid working from home days 23 days holiday + bank holidays Free car parking, fantastic office location in central Bromsgrove Pension scheme, health plan benefits and more! Interested? Register your interest by applying TODAY or call Ashley or Luke to discuss this opportunity further. Addington Ball is a specialist finance and accounting recruitment consultancy covering the Midlands and Northern Home counties. We are a member of TEAM and are acting as an Employment Agency in relation to this vacancy. Job ref - ABJ/241157 - Tax Senior Associate JBRP1_UKTJ
May 02, 2024
Full time
This type of tax role isn't your bog-standard position. Let me explain A rare and incredible opportunity based in Bromsgrove to support a niche portfolio of clients, containing high-profile professionals across the entertainment industry - genuine A-listers. As a Tax Senior Associate, you will be at the forefront of delivering an unparalleled service, navigating complex tax concepts including international aspects as well as uncovering opportunities by providing advice on specific projects. As well as the diverse client portfolio, the firm have continuously demonstrated their ambition to enhance and promote internally, with no ceiling on career progression. The Tax Senior Associate would be an excellent opportunity for a professional that is a CTA studier / qualified or ATT qualified, with a technically strong personal compliance background and seeking to move their career forward in a positive and nurturing working environment. Opportunities like this in taxation are unique and this is a tremendous time to join the firm. Key areas of focus: Managing a portfolio of clients, supporting day-to-day taxation requirements Liasing with clients, explaining obligations and assisting with complex tax advisory Capture and analyse information, completing annual filings and identifying any implications Supporting junior staff, including reviewing work and providing feedback to aid their professional development Engage with cross functional teams (Accounts, Payroll etc) What we are looking for: Previous experience in personal tax from within an accountancy practice, either qualified or studying ATT or CTA Ability to constantly remain up to date with technical compliance requirements Clear written and verbal communication with ability to work to strict deadlines A proactive mindset with attention to detail ensuring work is prepared to a high level What's on Offer: Competitive salary, dependant upon experience Full study support package for ATT / CTA qualifications No barriers to career progression Flexible hybrid working from home days 23 days holiday + bank holidays Free car parking, fantastic office location in central Bromsgrove Pension scheme, health plan benefits and more! Interested? Register your interest by applying TODAY or call Ashley or Luke to discuss this opportunity further. Addington Ball is a specialist finance and accounting recruitment consultancy covering the Midlands and Northern Home counties. We are a member of TEAM and are acting as an Employment Agency in relation to this vacancy. Job ref - ABJ/241157 - Tax Senior Associate JBRP1_UKTJ
Catalyst, Endava's close-to-client advisory group provides IT consulting expertise and experience of technology modernization from developing customer engagement systems, to automating operations, utilizing modern data architecture, executing cloud strategy, and securing your business environments. We are seeking a dynamic and highly experienced technical leader with outstanding consulting skills earned from your time working directly with clients. As a Principal Architect you will be instrumental in early-stage business-level conversations during pre-sales efforts, as well as taking an active leadership role in engagements focused on delivering solutions for our clients. To deliver on these opportunities, the successful candidate will have a proven track record in enterprise and solution architecture within non-Financial Services sectors, ideally within Airlines/Aviation or Travel since this role is closely aligned to the Travel industry team. You will be keen to explore how these skills can be applied in assessing organizations' capabilities and readiness for change/growth. This will require bringing previous experience to bear in reviewing architectures and making opinionated recommendations on how business outcomes can be realised. Candidates will be evaluated based on: Technical Expertise across multiple technology areas and architectural disciplines Consulting skills, relationship-building, and great communication skills Breadth & length of experience Ability to be a creative problem solver and work to sometimes tough deadlines In this role you will be confident engaging in a wide range of conversations with senior client management and staff, have the ability to lead discussions, workshops and interviews, the experience to influence a customer's technology strategy and the technical ability to architect and design complex enterprise solutions. These abilities will be utilized in all cycles of the delivery lifecycle from Proof-of-Concept development, through modernising legacy solutions, to troubleshooting large-scale implementations. Endava is a rapidly expanding, global organization, and as such, the candidate will be required to undertake travel to work close-to-client as well as to interact with our near-shore delivery teams. RESPONSIBILITIES: Work alongside Endava and Client Enterprise & Solution Architects to analyse, define and refine architecture outputs Provide pre-sales support as required by the Travel industry team for current and prospective customers Understand and translate customer business goals and reflect these appropriately through the definition of future state technology and architecture roadmaps and proposals Actively influence strategies and shape scope, requirements and technical approach of projects Proactively review customer solutions and propose improvements and strategic direction, in view of client sought outcomes Work with commercial and sales management in the EMEA region to shape and pitch strategic engagements to client stakeholders What skills and experience do you need? CORE COMPETENCIES: Hands-on experience of Enterprise Architecture within Aviation/Airlines and Travel, including but not limited to Capability Mapping, Application Architectures and establishing Architectural Principles Ability to demonstrate experience working with one or more of the following; Passenger Service Systems (PSS), Booking and Reservations platforms, Order Management systems as well as exposure to IATA standards in New Distribution Capabilities (NDC) and ONE Order Demonstrated experience in large enterprises working alongside security, architecture and agile teams, centres of excellence, infrastructure and cross-functional operations team Strong experience in aligning technology strategy with business strategy Demonstrable background in multiple architectural disciplines (i.e. Solutions/ Software/ Applications/ Infrastructure/Data architecture) Good understanding of various Agile Delivery Models Excellent soft skills particularly in client and stakeholder expectation management Able to articulate client requests to technical colleagues Highly articulate and literate, with excellent levels of written and spoken English Ability to maintain initiative and focus during negotiations High levels of ownership and ability to work across functions to ensure good client outcomes Demonstrate how Continuous Improvement is embedded in working practices TECHNICAL COMPETENCIES: Demonstrable past experience in multiple technology areas (i.e. Java/.Net, Cloud/DevOps, Data/Security) with at least one in modern practices or technology (i.e. Domain Driven Design/Microservices, IaC, REST, gRPC, API platform design, event-driven, stream processing, data mesh) Experience in multiple implementation technologies (such as Java or .Net) Experience with a variety of modern software development practices and operating environments such as Cloud Computing and DevOps An understanding based on practical experience of implementations based around modern architectural styles such as microservices, event-driven architectures and data mesh What's in it for you? BENEFITS: Competitive salary package Robust benefits package (Bonuses, Discounts and Stock Options) Diverse activities with a high international share and a wide range of topics State of the art technology Ongoing learning opportunities - complex projects, training, coaching, conferences, workshops, certifications, online learning platforms, subscriptions, etc. We live Work-Life-Balance with flexible working hours, home office possibilities Diverse company social life - events, sports tournaments, team buildings, passion groups (e.g. hiking, book club, green team) Multicultural environment - working with colleagues and clients across different countries Apply now Join our team Ready to create your own Endava story? Your journey starts here! Location First name Last name Email Phone number Website or LinkedIn profile Upload CV Please add at least your LinkedIn Profile or your CV (PDF / TXT / DOCX). By providing the information on this page and your CV you agree that Endava will process your personal data in accordance with our Terms and Conditions and our Privacy Notice . Please select if you are happy for Endava to keep your details for up to 24 months in order to notify you of any future opportunities otherwise Endava shall keep your details in accordance with our Terms and Conditions and our Privacy Notice . We're a diverse group of people who share, create and connect over projects and beyond in the communities we live in. Working across 28 countries in six continents, we aim to be a force for good locally and turn our passions into drivers of change. Learn more about the opportunities and life at Endava
May 02, 2024
Full time
Catalyst, Endava's close-to-client advisory group provides IT consulting expertise and experience of technology modernization from developing customer engagement systems, to automating operations, utilizing modern data architecture, executing cloud strategy, and securing your business environments. We are seeking a dynamic and highly experienced technical leader with outstanding consulting skills earned from your time working directly with clients. As a Principal Architect you will be instrumental in early-stage business-level conversations during pre-sales efforts, as well as taking an active leadership role in engagements focused on delivering solutions for our clients. To deliver on these opportunities, the successful candidate will have a proven track record in enterprise and solution architecture within non-Financial Services sectors, ideally within Airlines/Aviation or Travel since this role is closely aligned to the Travel industry team. You will be keen to explore how these skills can be applied in assessing organizations' capabilities and readiness for change/growth. This will require bringing previous experience to bear in reviewing architectures and making opinionated recommendations on how business outcomes can be realised. Candidates will be evaluated based on: Technical Expertise across multiple technology areas and architectural disciplines Consulting skills, relationship-building, and great communication skills Breadth & length of experience Ability to be a creative problem solver and work to sometimes tough deadlines In this role you will be confident engaging in a wide range of conversations with senior client management and staff, have the ability to lead discussions, workshops and interviews, the experience to influence a customer's technology strategy and the technical ability to architect and design complex enterprise solutions. These abilities will be utilized in all cycles of the delivery lifecycle from Proof-of-Concept development, through modernising legacy solutions, to troubleshooting large-scale implementations. Endava is a rapidly expanding, global organization, and as such, the candidate will be required to undertake travel to work close-to-client as well as to interact with our near-shore delivery teams. RESPONSIBILITIES: Work alongside Endava and Client Enterprise & Solution Architects to analyse, define and refine architecture outputs Provide pre-sales support as required by the Travel industry team for current and prospective customers Understand and translate customer business goals and reflect these appropriately through the definition of future state technology and architecture roadmaps and proposals Actively influence strategies and shape scope, requirements and technical approach of projects Proactively review customer solutions and propose improvements and strategic direction, in view of client sought outcomes Work with commercial and sales management in the EMEA region to shape and pitch strategic engagements to client stakeholders What skills and experience do you need? CORE COMPETENCIES: Hands-on experience of Enterprise Architecture within Aviation/Airlines and Travel, including but not limited to Capability Mapping, Application Architectures and establishing Architectural Principles Ability to demonstrate experience working with one or more of the following; Passenger Service Systems (PSS), Booking and Reservations platforms, Order Management systems as well as exposure to IATA standards in New Distribution Capabilities (NDC) and ONE Order Demonstrated experience in large enterprises working alongside security, architecture and agile teams, centres of excellence, infrastructure and cross-functional operations team Strong experience in aligning technology strategy with business strategy Demonstrable background in multiple architectural disciplines (i.e. Solutions/ Software/ Applications/ Infrastructure/Data architecture) Good understanding of various Agile Delivery Models Excellent soft skills particularly in client and stakeholder expectation management Able to articulate client requests to technical colleagues Highly articulate and literate, with excellent levels of written and spoken English Ability to maintain initiative and focus during negotiations High levels of ownership and ability to work across functions to ensure good client outcomes Demonstrate how Continuous Improvement is embedded in working practices TECHNICAL COMPETENCIES: Demonstrable past experience in multiple technology areas (i.e. Java/.Net, Cloud/DevOps, Data/Security) with at least one in modern practices or technology (i.e. Domain Driven Design/Microservices, IaC, REST, gRPC, API platform design, event-driven, stream processing, data mesh) Experience in multiple implementation technologies (such as Java or .Net) Experience with a variety of modern software development practices and operating environments such as Cloud Computing and DevOps An understanding based on practical experience of implementations based around modern architectural styles such as microservices, event-driven architectures and data mesh What's in it for you? BENEFITS: Competitive salary package Robust benefits package (Bonuses, Discounts and Stock Options) Diverse activities with a high international share and a wide range of topics State of the art technology Ongoing learning opportunities - complex projects, training, coaching, conferences, workshops, certifications, online learning platforms, subscriptions, etc. We live Work-Life-Balance with flexible working hours, home office possibilities Diverse company social life - events, sports tournaments, team buildings, passion groups (e.g. hiking, book club, green team) Multicultural environment - working with colleagues and clients across different countries Apply now Join our team Ready to create your own Endava story? Your journey starts here! Location First name Last name Email Phone number Website or LinkedIn profile Upload CV Please add at least your LinkedIn Profile or your CV (PDF / TXT / DOCX). By providing the information on this page and your CV you agree that Endava will process your personal data in accordance with our Terms and Conditions and our Privacy Notice . Please select if you are happy for Endava to keep your details for up to 24 months in order to notify you of any future opportunities otherwise Endava shall keep your details in accordance with our Terms and Conditions and our Privacy Notice . We're a diverse group of people who share, create and connect over projects and beyond in the communities we live in. Working across 28 countries in six continents, we aim to be a force for good locally and turn our passions into drivers of change. Learn more about the opportunities and life at Endava
Are you passionate, customer-focused professional with exceptional comminucation skills? We'are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You'll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you'll have an engaging personality, be able to remain calm under pressure and you'll be highly passionate about your role working towards both your own and business targets and of course you'll have great PC skills. You'll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme - a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva - an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years' experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday - Saturday, on a rotating shift pattern 9:30am - 10pm Position 1 Shift Pattern will be:Week 1 - Mon - 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pmWeek 2 - Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be:Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
May 02, 2024
Full time
Are you passionate, customer-focused professional with exceptional comminucation skills? We'are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You'll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you'll have an engaging personality, be able to remain calm under pressure and you'll be highly passionate about your role working towards both your own and business targets and of course you'll have great PC skills. You'll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme - a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva - an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years' experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday - Saturday, on a rotating shift pattern 9:30am - 10pm Position 1 Shift Pattern will be:Week 1 - Mon - 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pmWeek 2 - Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be:Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
Wallace Hind Selection LTD
Letchworth Garden City, Hertfordshire
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
May 02, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection