We are looking for a solicitor within Governance & Regulatory Job Summary To undertake all aspects of legal work relating to criminal prosecutions and licensing work as appropriate and any other work areas in legal as per the business needs of legal. The work will include advocacy where appropriate, advice to officers and Members and attendance at relevant meetings/panels/committees. Duties & Responsibilities: To provide advice and specialist support in relation to all areas of regulatory work including trading standards, enforcement action, non school attendance, dangerous structures, fraud, breaches of licensing conditions. To represent the Council and other clients in the magistrates court, county court or crown court and when required. To have full conduct of prosecution files and prepare matters for court hearings as and when required including preparing witness statements, bundles, dealing with disclosure and unused material and complying with all could orders and directions. To assess evidence in relation to criminal matters and determine the likely prospects of success and the public interest in prosecuting matters. To prepare sentencing matters, POCA applications and costs hearings. To undertake legal and governance work as directed by your manager. The work will include advocacy where appropriate, advice to officers and Members and attendance at relevant meetings/panels/committees, including licensing committee. Instructing Counsel and the in house Advocate to act or appear on behalf of the Council in circumstances where the best interests of the Council so require. To supervise and assist in the supervision of the work of such other members of staff within the Section as required. To assist with the introduction, operation and upgrading of relevant information technology systems and procedures within the team. This will include time recording on the departments case Management system and running all cases through the case management system in line with the departments civica policy. To attend and advise such Committees, bodies or panels as may be required. To participate in the introduction and maintenance of quality and other initiatives within Legal Services, in particular performance management, Best Value, the Law Society's Practice Management Standards. To actively participate in the Council's and Service's Customer Care and Quality Policies, the Vision 2030 and Law and governance's business plan. To participate in the operation of the Council's Appraisal Scheme It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy and the Equality Act 2010. Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes. The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work. Essential requirements for the role: Qualified Solicitor/Barrister Authorised to Practise. A minimum of 3 year's experience of practical legal work of which 2 years must have been gained in prosecutions or licensing. Ability to absorb and understand detail quickly. Please apply online including the most up to date CV Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
May 17, 2024
Seasonal
We are looking for a solicitor within Governance & Regulatory Job Summary To undertake all aspects of legal work relating to criminal prosecutions and licensing work as appropriate and any other work areas in legal as per the business needs of legal. The work will include advocacy where appropriate, advice to officers and Members and attendance at relevant meetings/panels/committees. Duties & Responsibilities: To provide advice and specialist support in relation to all areas of regulatory work including trading standards, enforcement action, non school attendance, dangerous structures, fraud, breaches of licensing conditions. To represent the Council and other clients in the magistrates court, county court or crown court and when required. To have full conduct of prosecution files and prepare matters for court hearings as and when required including preparing witness statements, bundles, dealing with disclosure and unused material and complying with all could orders and directions. To assess evidence in relation to criminal matters and determine the likely prospects of success and the public interest in prosecuting matters. To prepare sentencing matters, POCA applications and costs hearings. To undertake legal and governance work as directed by your manager. The work will include advocacy where appropriate, advice to officers and Members and attendance at relevant meetings/panels/committees, including licensing committee. Instructing Counsel and the in house Advocate to act or appear on behalf of the Council in circumstances where the best interests of the Council so require. To supervise and assist in the supervision of the work of such other members of staff within the Section as required. To assist with the introduction, operation and upgrading of relevant information technology systems and procedures within the team. This will include time recording on the departments case Management system and running all cases through the case management system in line with the departments civica policy. To attend and advise such Committees, bodies or panels as may be required. To participate in the introduction and maintenance of quality and other initiatives within Legal Services, in particular performance management, Best Value, the Law Society's Practice Management Standards. To actively participate in the Council's and Service's Customer Care and Quality Policies, the Vision 2030 and Law and governance's business plan. To participate in the operation of the Council's Appraisal Scheme It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy and the Equality Act 2010. Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes. The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work. Essential requirements for the role: Qualified Solicitor/Barrister Authorised to Practise. A minimum of 3 year's experience of practical legal work of which 2 years must have been gained in prosecutions or licensing. Ability to absorb and understand detail quickly. Please apply online including the most up to date CV Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
We are recruiting for vehicle technicians to work in the Sandwell area. With a fleet size of over 1000 items, there is a huge variety of vehicles and equipment. Key Requirements Full UK HGV (Category C or C+E) Hold a BTEC National Certificate in Automotive Engineering ONC or equivalent. Take part in an out of hours breakdown service. Level 3 NVQ Automotive Maintenance and Repair or Equivalent or experience of working in Heavy Commercial Vehicle workshop. LGV Licence Unrestricted Category C. F gas licence. Fork lift operator's licence. Tail lift LOLER certification. Level 3 Award in Electric/Hybrid vehicle system repair & replacement. Hours - 37 hours per week - Rate of pay is 18.06 per hour Job Summary To undertake without supervision all major and general repairs to all types of motor vehicles and items of plant and horticultural equipment to include specialist repairs, inspections and diagnostics within the workshop and on site Your current duties and responsibilities are: - 1. Responsible to carry out all repair work and scheduled maintenance of vehicles, plant & horticultural equipment including engine, chassis, gearbox, electrical repair and preventative maintenance in-line with manufacturers specifications, best practise, DVSA road worthiness standards and service level agreements. 2. Responsible for maintaining appropriate knowledge in order to carry out vehicle inspections and MOT preparation in line with the requirements set out by the DVSA including the HGV inspection manual and Road Vehicles (Construction and Use) Regulations 2022. 3. Responsible for carrying out work on and around vehicle high voltage systems, safely and in accordance with working procedures and best practice. 4. Carry out bodywork, painting, welding and fabrication within the capabilities of the workshop. 5. Carry out diagnosis of faults on all systems using various methods and equipment such as multi-meters, EOBD readers and specialised diagnostic equipment. 6. Responsible to ensure for all work carried out with due regard to the safety and welfare of others, whilst maintaining work areas in a clean, tidy and hygienic condition with limited supervision. 7. Responsible to undertake all assigned tasks relating to vehicle/equipment repairs and maintenance within industry standard working times to meet KPI's. 8. Preparation of new fleet items for operational and road use including the application of livery, pre-delivery inspection and any required modifications in line with the service users specification. 9. Mandatory requirement to participate in Fleet Services out of hours standby, including call out and on site working to meet any stakeholders/contractual requirements on a rota basis and/or to suit business needs. 10. Responsible under the instruction of a relevant supervisor/manager to attend roadside breakdowns in all weather conditions ensuring the health, safety and well being of all vehicle/equipment, users and passengers. 11. Directly responsible for the load safety of any vehicles or assets recovered from roadside or satellite depots. 12. Responsible for lone working at various stakeholder's premises/depots, carrying out tasks using own initiative with limited or no direct supervision. 13. To carry out various driving duties including general vehicle recovery, vehicle and spares delivery/collection, including vehicle MOT presentation in accordance with service. 14. Removal of spares and equipment from obsolete fleet items. 15. Responsible to use work equipment safely and in line with working procedures. Undertaking pre-use inspections of work equipment and any minor repairs within competency, ensuring the equipment is safe to use, reporting defects to line manager. 16. Responsible for the mentoring of apprentices and/or young persons. 17. To ensure the economic use of all items of plant, equipment, spare parts, etc. 18. Required to assist a variety of stakeholders including DVSA, Taxi Licensing and West Midlands Police. 19. Required to obtain fork lift truck licence, F gas licence, Tail lift LOLER certification, Award in Electric/Hybrid vehicle system repair & replacement and any other training, certification or qualification deemed necessary for the service area. 20. To work alternating shifts to suit the business requirements. 21. To participate in the operation of the Council's Appraisal Scheme. 22. It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy and also the Equalities Act 2010. 23. Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes. 24. The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work. Please apply online or call (phone number removed) for further details Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
May 17, 2024
Seasonal
We are recruiting for vehicle technicians to work in the Sandwell area. With a fleet size of over 1000 items, there is a huge variety of vehicles and equipment. Key Requirements Full UK HGV (Category C or C+E) Hold a BTEC National Certificate in Automotive Engineering ONC or equivalent. Take part in an out of hours breakdown service. Level 3 NVQ Automotive Maintenance and Repair or Equivalent or experience of working in Heavy Commercial Vehicle workshop. LGV Licence Unrestricted Category C. F gas licence. Fork lift operator's licence. Tail lift LOLER certification. Level 3 Award in Electric/Hybrid vehicle system repair & replacement. Hours - 37 hours per week - Rate of pay is 18.06 per hour Job Summary To undertake without supervision all major and general repairs to all types of motor vehicles and items of plant and horticultural equipment to include specialist repairs, inspections and diagnostics within the workshop and on site Your current duties and responsibilities are: - 1. Responsible to carry out all repair work and scheduled maintenance of vehicles, plant & horticultural equipment including engine, chassis, gearbox, electrical repair and preventative maintenance in-line with manufacturers specifications, best practise, DVSA road worthiness standards and service level agreements. 2. Responsible for maintaining appropriate knowledge in order to carry out vehicle inspections and MOT preparation in line with the requirements set out by the DVSA including the HGV inspection manual and Road Vehicles (Construction and Use) Regulations 2022. 3. Responsible for carrying out work on and around vehicle high voltage systems, safely and in accordance with working procedures and best practice. 4. Carry out bodywork, painting, welding and fabrication within the capabilities of the workshop. 5. Carry out diagnosis of faults on all systems using various methods and equipment such as multi-meters, EOBD readers and specialised diagnostic equipment. 6. Responsible to ensure for all work carried out with due regard to the safety and welfare of others, whilst maintaining work areas in a clean, tidy and hygienic condition with limited supervision. 7. Responsible to undertake all assigned tasks relating to vehicle/equipment repairs and maintenance within industry standard working times to meet KPI's. 8. Preparation of new fleet items for operational and road use including the application of livery, pre-delivery inspection and any required modifications in line with the service users specification. 9. Mandatory requirement to participate in Fleet Services out of hours standby, including call out and on site working to meet any stakeholders/contractual requirements on a rota basis and/or to suit business needs. 10. Responsible under the instruction of a relevant supervisor/manager to attend roadside breakdowns in all weather conditions ensuring the health, safety and well being of all vehicle/equipment, users and passengers. 11. Directly responsible for the load safety of any vehicles or assets recovered from roadside or satellite depots. 12. Responsible for lone working at various stakeholder's premises/depots, carrying out tasks using own initiative with limited or no direct supervision. 13. To carry out various driving duties including general vehicle recovery, vehicle and spares delivery/collection, including vehicle MOT presentation in accordance with service. 14. Removal of spares and equipment from obsolete fleet items. 15. Responsible to use work equipment safely and in line with working procedures. Undertaking pre-use inspections of work equipment and any minor repairs within competency, ensuring the equipment is safe to use, reporting defects to line manager. 16. Responsible for the mentoring of apprentices and/or young persons. 17. To ensure the economic use of all items of plant, equipment, spare parts, etc. 18. Required to assist a variety of stakeholders including DVSA, Taxi Licensing and West Midlands Police. 19. Required to obtain fork lift truck licence, F gas licence, Tail lift LOLER certification, Award in Electric/Hybrid vehicle system repair & replacement and any other training, certification or qualification deemed necessary for the service area. 20. To work alternating shifts to suit the business requirements. 21. To participate in the operation of the Council's Appraisal Scheme. 22. It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy and also the Equalities Act 2010. 23. Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes. 24. The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work. Please apply online or call (phone number removed) for further details Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Job Title - Service Management Lead - Finance Shared Services Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site) Salary - £40 - £45K Per Annum Benefits - Excellent Benefits The Client - Curo are Partnering with a Global Organisation, consisting of Designers, Engineers and Consultants, dedicated to sustainable development. They support their clients to solve the most complex challenges, turning their ideas into reality, leveraging the latest technology. The Candidate - This role requires a candidate with excellent commercial acumen, who can ensure consistency with professional and clear formatted documents. This role will be focused on the on the process of on boarding of new client accounts, including monthly reporting packs, service review documents, and documenting financial processes. There will be no team or stakeholder management, this is a project based role in support of the Delivery Managers. There will be involvement in client review meetings, however this will be from the perspective of governance and risk, and ensuring that actions and follow up's are recorded. This role requires a natural rapport builder with the ability to manage up and down, as well as being able to take stock and document current processes, and support in change management. The key deliverable is a Service Catalogue, with new uniform processes and procedures, to maximise efficiency, and streamline where possible. The Role - The Service Management Lead, in Finance Shared Services is responsible for leading the global implementation and operation of processes and activities to facilitate the effective governance of services provided by the Finance SSC teams. This includes the documentation and definition of the services provided to each country supported, the establishment and agreement of targets to be delivered from the services, the establishment and coordination of a consistent service review process with agreed stakeholders and SSC members, the tracking of actions and status and effective change control to manage changes in scope of services. The Service Management Lead enables and facilitates the governance processes as a support to the SSC leadership, but accountability for the services and outcomes sits with the operational teams in the SSC. Key responsibilities: Establish and maintain a service definition to ensure ongoing clarity in scope of service expected outcomes for all countries supported Develop RACI (Responsible, Accountable, Consulted, and Informed) documentation for the activities supported, clarifying respective responsibilities between the SSC and its partners. Facilitate review between SSC managers and SSC stakeholders to align on definition of service Work with the SSC managers to propose appropriate Service Levels and KPIs (Key Performance Indicators) for the services delivered and support the agreement of these metrics with Stakeholders. Establish and oversee a program of standardized service review meetings between SSC and internal customers to discuss service progress, process performance, issues, and challenges, ensuring the outcomes to the meetings are captured and actions followed up on both the customer and SSC sides. Establish a change control process to allow for appropriate review of services provided and changes requested with a view to maximizing standardization, ensuring effective resourcing and realistic deliverables. Ensure compliance with relevant laws, regulations, and global standard policies and procedures including tax and accounting regulations. Define, implement, and maintain documentation online to maximize the transparency of all aspects of the services provided and processes supported. Requirements: Experience in a highly governed or regulated environment such as financial services or shared services or outsourcing Expertise in stakeholder management, preferably in a complex environment Excellent understanding of finance processes Background in process mapping and documentation, with expertise in production of service definition/contractual scoping documentation. First-hand experience of operational environments where the governance of service has been necessary to ensure successful delivery Expert in the production of RACI documentation Excellent relationship builder, maximizing trust and reliability Superb communicator Advanced MS Office skills with the ability to present information in a credible and professional structure and format to support buy in. Curious and interested mindset who will constantly seek to understand and improve the understanding of others A partner and supportive approach to the work aimed at promoting and recognizing the efforts and achievements of SSC teams to support building their confidence and sense of fulfilment. To apply for this Service Management Lead - Finance Shared Services permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
May 17, 2024
Full time
Job Title - Service Management Lead - Finance Shared Services Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site) Salary - £40 - £45K Per Annum Benefits - Excellent Benefits The Client - Curo are Partnering with a Global Organisation, consisting of Designers, Engineers and Consultants, dedicated to sustainable development. They support their clients to solve the most complex challenges, turning their ideas into reality, leveraging the latest technology. The Candidate - This role requires a candidate with excellent commercial acumen, who can ensure consistency with professional and clear formatted documents. This role will be focused on the on the process of on boarding of new client accounts, including monthly reporting packs, service review documents, and documenting financial processes. There will be no team or stakeholder management, this is a project based role in support of the Delivery Managers. There will be involvement in client review meetings, however this will be from the perspective of governance and risk, and ensuring that actions and follow up's are recorded. This role requires a natural rapport builder with the ability to manage up and down, as well as being able to take stock and document current processes, and support in change management. The key deliverable is a Service Catalogue, with new uniform processes and procedures, to maximise efficiency, and streamline where possible. The Role - The Service Management Lead, in Finance Shared Services is responsible for leading the global implementation and operation of processes and activities to facilitate the effective governance of services provided by the Finance SSC teams. This includes the documentation and definition of the services provided to each country supported, the establishment and agreement of targets to be delivered from the services, the establishment and coordination of a consistent service review process with agreed stakeholders and SSC members, the tracking of actions and status and effective change control to manage changes in scope of services. The Service Management Lead enables and facilitates the governance processes as a support to the SSC leadership, but accountability for the services and outcomes sits with the operational teams in the SSC. Key responsibilities: Establish and maintain a service definition to ensure ongoing clarity in scope of service expected outcomes for all countries supported Develop RACI (Responsible, Accountable, Consulted, and Informed) documentation for the activities supported, clarifying respective responsibilities between the SSC and its partners. Facilitate review between SSC managers and SSC stakeholders to align on definition of service Work with the SSC managers to propose appropriate Service Levels and KPIs (Key Performance Indicators) for the services delivered and support the agreement of these metrics with Stakeholders. Establish and oversee a program of standardized service review meetings between SSC and internal customers to discuss service progress, process performance, issues, and challenges, ensuring the outcomes to the meetings are captured and actions followed up on both the customer and SSC sides. Establish a change control process to allow for appropriate review of services provided and changes requested with a view to maximizing standardization, ensuring effective resourcing and realistic deliverables. Ensure compliance with relevant laws, regulations, and global standard policies and procedures including tax and accounting regulations. Define, implement, and maintain documentation online to maximize the transparency of all aspects of the services provided and processes supported. Requirements: Experience in a highly governed or regulated environment such as financial services or shared services or outsourcing Expertise in stakeholder management, preferably in a complex environment Excellent understanding of finance processes Background in process mapping and documentation, with expertise in production of service definition/contractual scoping documentation. First-hand experience of operational environments where the governance of service has been necessary to ensure successful delivery Expert in the production of RACI documentation Excellent relationship builder, maximizing trust and reliability Superb communicator Advanced MS Office skills with the ability to present information in a credible and professional structure and format to support buy in. Curious and interested mindset who will constantly seek to understand and improve the understanding of others A partner and supportive approach to the work aimed at promoting and recognizing the efforts and achievements of SSC teams to support building their confidence and sense of fulfilment. To apply for this Service Management Lead - Finance Shared Services permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Are you driven, passionate about customer satisfaction, and ready to make an impact? We're seeking a motivated and talented individual to join our team as a Customer Service Representative. In this role, you'll be the face of Rapport Home, engaging with our customers across multiple platforms and ensuring their experience is exceptional. Collaborating closely with the E-Commerce Customer Service Manager, you'll play a pivotal role in driving improvements and delivering top-notch service. Responsibilities: Serve as the front line ambassador for Rapport Home, staying abreast of new projects and cultivating a deep understanding of our brand and products. Provide informed and confident assistance to customers across various channels including online chat, email, social media, and phone. Demonstrate initiative and adept problem-solving skills to address customer inquiries promptly and effectively. Execute customer requests across diverse e-commerce platforms with precision and efficiency. Coordinate with our warehouse team to monitor shipments, ensuring seamless order fulfilment and addressing any adjustments as needed. Ideal Candidate: Are you ready to thrive in a dynamic, high-energy environment? We're seeking a talented and highly motivated individual to join our small, yet impactful team. Here's what we're looking for: You're deeply passionate about your role, dedicated to your team's success, and committed to exceeding customer expectations. You take initiative without being prompted and possess the drive to independently spearhead new projects from conception to completion. Whether interacting internally with colleagues or externally with customers, your communication skills shine, both in written and verbal forms. You approach problem-solving with creativity, always exploring innovative solutions and challenging the status quo. Equipped with a blend of creativity and logic, you excel at devising effective solutions and implementing them autonomously. Experience: Prior experience in a customer service role, demonstrating a track record of delivering exceptional service. Proficiency in order management software and familiarity with various e-commerce platforms(e.g. eBay, Amazon, Shopify) Native-level fluency in English. Working Days: Part-time (Daily mornings, 15-20hrs/week) with scope for longer hours Luton offices (i.e. no remote working) Immediate start available About Rapport Home Furnishings: Learn more about Rapport Home on our website.
May 17, 2024
Full time
Are you driven, passionate about customer satisfaction, and ready to make an impact? We're seeking a motivated and talented individual to join our team as a Customer Service Representative. In this role, you'll be the face of Rapport Home, engaging with our customers across multiple platforms and ensuring their experience is exceptional. Collaborating closely with the E-Commerce Customer Service Manager, you'll play a pivotal role in driving improvements and delivering top-notch service. Responsibilities: Serve as the front line ambassador for Rapport Home, staying abreast of new projects and cultivating a deep understanding of our brand and products. Provide informed and confident assistance to customers across various channels including online chat, email, social media, and phone. Demonstrate initiative and adept problem-solving skills to address customer inquiries promptly and effectively. Execute customer requests across diverse e-commerce platforms with precision and efficiency. Coordinate with our warehouse team to monitor shipments, ensuring seamless order fulfilment and addressing any adjustments as needed. Ideal Candidate: Are you ready to thrive in a dynamic, high-energy environment? We're seeking a talented and highly motivated individual to join our small, yet impactful team. Here's what we're looking for: You're deeply passionate about your role, dedicated to your team's success, and committed to exceeding customer expectations. You take initiative without being prompted and possess the drive to independently spearhead new projects from conception to completion. Whether interacting internally with colleagues or externally with customers, your communication skills shine, both in written and verbal forms. You approach problem-solving with creativity, always exploring innovative solutions and challenging the status quo. Equipped with a blend of creativity and logic, you excel at devising effective solutions and implementing them autonomously. Experience: Prior experience in a customer service role, demonstrating a track record of delivering exceptional service. Proficiency in order management software and familiarity with various e-commerce platforms(e.g. eBay, Amazon, Shopify) Native-level fluency in English. Working Days: Part-time (Daily mornings, 15-20hrs/week) with scope for longer hours Luton offices (i.e. no remote working) Immediate start available About Rapport Home Furnishings: Learn more about Rapport Home on our website.
Ecommerce Operations Manager Salary: 35,000 - 40,000 + Bonus Location: Harrogate Excellent benefits, great working environment and career opportunities, hybrid working options, 3 days in the office Tuesday to Thursday Our client is looking for an Ecommerce Operations Manager to join their Ecommerce team. The role will involve order management and operations for predominantly Amazon but will also have some involvement in other key online marketplaces. You will be involved in processing Amazon orders across 5 key European markets, liaising with Amazon regarding forecasting and handling any issues, reporting, and analysing sales figures to provide recommendations to the wider business, assisting with monthly forecasting and looking at the route cause of any discrepancies. You will work closely with marketing and other key account management teams across the business and feeding back recommendations and findings from product launches and sales. We are looking for someone with a strong sales administration, sales order processing background, ideally within ecommerce and Amazon. You will need to have excellent communication skills, strong commercial acumen, and a problem-solving approach. Good Excel is an advantage and an analytical and data driven approach is desirable. You will need excellent attention to detail and experience in a process driven and fast paced client focused role. This is an excellent opportunity for long term career growth in a vibrant, dynamic, and fun environment. This role is that you can really put your stamp on and ideally suited to someone that enjoys being involved strategically and have input into the wider business. Duties include: Managing the orders and inventory operations Processing orders accurately Sales and demand planning - managing customer demand/ fulfilment Dealing with order queries in a timely manner through to completion Looking for continuous improvements in the sales order process from order receipt through to warehouse fulfilment and invoicing Liaising with Amazon stakeholders when supply does not meet forecasts or order volumes, problem solving and finding solutions Working with the wider business to provide monthly forecasting and annual plans including building demand forecasts Handling customer issues through to completion Requirements for the role: Strong sales order processing or sales administration experience essential Ecommerce order processing ideal Amazon Vendor Central experience desirable Forecasting or data analysis highly beneficial Good knowledge of Excel - beneficial Problem solver, strategic and strong commercial acumen essential Adaptable and able to use own initiative to find solutions Strong communication skills and ability to build relationships with Amazon and the wider team Team orientated and able to collaborate with key members of the team This is a fantastic opportunity to join a fast growing and dynamic organisation with excellent opportunities for development and career growth. If you feel you have the required skills and experience for the role, please send through your CV asap for consideration. Please note: due to the volume of applicants we receive, we can't reply to every individual application. If your experience and skill set is relevant, we will be in contact within 48 hours.
May 14, 2024
Full time
Ecommerce Operations Manager Salary: 35,000 - 40,000 + Bonus Location: Harrogate Excellent benefits, great working environment and career opportunities, hybrid working options, 3 days in the office Tuesday to Thursday Our client is looking for an Ecommerce Operations Manager to join their Ecommerce team. The role will involve order management and operations for predominantly Amazon but will also have some involvement in other key online marketplaces. You will be involved in processing Amazon orders across 5 key European markets, liaising with Amazon regarding forecasting and handling any issues, reporting, and analysing sales figures to provide recommendations to the wider business, assisting with monthly forecasting and looking at the route cause of any discrepancies. You will work closely with marketing and other key account management teams across the business and feeding back recommendations and findings from product launches and sales. We are looking for someone with a strong sales administration, sales order processing background, ideally within ecommerce and Amazon. You will need to have excellent communication skills, strong commercial acumen, and a problem-solving approach. Good Excel is an advantage and an analytical and data driven approach is desirable. You will need excellent attention to detail and experience in a process driven and fast paced client focused role. This is an excellent opportunity for long term career growth in a vibrant, dynamic, and fun environment. This role is that you can really put your stamp on and ideally suited to someone that enjoys being involved strategically and have input into the wider business. Duties include: Managing the orders and inventory operations Processing orders accurately Sales and demand planning - managing customer demand/ fulfilment Dealing with order queries in a timely manner through to completion Looking for continuous improvements in the sales order process from order receipt through to warehouse fulfilment and invoicing Liaising with Amazon stakeholders when supply does not meet forecasts or order volumes, problem solving and finding solutions Working with the wider business to provide monthly forecasting and annual plans including building demand forecasts Handling customer issues through to completion Requirements for the role: Strong sales order processing or sales administration experience essential Ecommerce order processing ideal Amazon Vendor Central experience desirable Forecasting or data analysis highly beneficial Good knowledge of Excel - beneficial Problem solver, strategic and strong commercial acumen essential Adaptable and able to use own initiative to find solutions Strong communication skills and ability to build relationships with Amazon and the wider team Team orientated and able to collaborate with key members of the team This is a fantastic opportunity to join a fast growing and dynamic organisation with excellent opportunities for development and career growth. If you feel you have the required skills and experience for the role, please send through your CV asap for consideration. Please note: due to the volume of applicants we receive, we can't reply to every individual application. If your experience and skill set is relevant, we will be in contact within 48 hours.
We are currently looking to recruit a full-time Assistant Manager for our Chester branch . CEF is a leading electrical wholesaler with 400 branches in the UK. As Assistant Manager, you will be responsible for managing and leading a team, purchasing goods for stock, including negotiating prices with suppliers, overseeing the management of the warehouse, including stock control, customer and supplier returns, trade counter service and customer delivery schedules. We're looking for someone with a positive attitude and the energy to get things done. Someone who's keen to make something of their career and finds fulfilment in seeing others thrive. An inspiring leader with a track record of delivering excellent results and who goes above and beyond to make a customer's day. Salary is £30,000 + bonus + training + career progression Established in 1951, CEF is a leading supplier of electrical products and services for professional buyers and installers. We operate across the UK through a national network of stores and online at cef.co.uk. We promote our own people through the business wherever possible, so your development and career progression is high on our agenda. Our current senior management team all started working in our stores and have progressed through hard work and dedication. The same opportunities are available to you. Stores Manager / Assistant Manager Responsibilities Motivate and manage a team Staff training and appraisals Purchase ordering of stock Negotiate with suppliers Stock control Warehouse management Prepare and plan an annual stock take Oversee trade counter customer service Process customer orders Customer and supplier returns Experience Industrial knowledge essential Wholesale experience as a Stores Manager or Inventory Controller is preferable but not essential Strong work ethic and initiative Ability to work under pressure Rewards A competitive salary An uncapped bonus scheme, which allows you to benefit from company success Company uniform provided 20 days holiday with an increase of up to 25 days Staff discount Successful applicants will need to have a full UK driving licence. If you are looking for a fulfilling career with that offers opportunities to develop and progress into further management positions, then please apply now.
May 14, 2024
Full time
We are currently looking to recruit a full-time Assistant Manager for our Chester branch . CEF is a leading electrical wholesaler with 400 branches in the UK. As Assistant Manager, you will be responsible for managing and leading a team, purchasing goods for stock, including negotiating prices with suppliers, overseeing the management of the warehouse, including stock control, customer and supplier returns, trade counter service and customer delivery schedules. We're looking for someone with a positive attitude and the energy to get things done. Someone who's keen to make something of their career and finds fulfilment in seeing others thrive. An inspiring leader with a track record of delivering excellent results and who goes above and beyond to make a customer's day. Salary is £30,000 + bonus + training + career progression Established in 1951, CEF is a leading supplier of electrical products and services for professional buyers and installers. We operate across the UK through a national network of stores and online at cef.co.uk. We promote our own people through the business wherever possible, so your development and career progression is high on our agenda. Our current senior management team all started working in our stores and have progressed through hard work and dedication. The same opportunities are available to you. Stores Manager / Assistant Manager Responsibilities Motivate and manage a team Staff training and appraisals Purchase ordering of stock Negotiate with suppliers Stock control Warehouse management Prepare and plan an annual stock take Oversee trade counter customer service Process customer orders Customer and supplier returns Experience Industrial knowledge essential Wholesale experience as a Stores Manager or Inventory Controller is preferable but not essential Strong work ethic and initiative Ability to work under pressure Rewards A competitive salary An uncapped bonus scheme, which allows you to benefit from company success Company uniform provided 20 days holiday with an increase of up to 25 days Staff discount Successful applicants will need to have a full UK driving licence. If you are looking for a fulfilling career with that offers opportunities to develop and progress into further management positions, then please apply now.
Ashdown Group have been engaged by a leading International organisation to assist them recruiting a Group HR Manager - 9 month FTC Reporting to the EMEA HR Director, the Group HR manager will provide a professional HR service to the UK Group in relation to the full HR life cycle including Team management, onboarding, compensation and benefits, reward and retention, professional growth, communications, absence management, employee relations and performance management. In this role you will be responsible for managing a team of a team of 4 across two sites in West London (Hayes and Greenford) spending 2 days in each location and 1 day working remotely. Key responsibilities will include coaching and supporting the HR Managers and wider HR team to deliver a consistent HR service in line with Group policy and strategy. This will include, working and supporting all ER issues, supporting the business and coaching managers through disciplinary, capability, grievance and appeal procedures. Providing support to the HR Director with strategic objective, supporting on new policies, and working on DE&I initiatives. You'll work with the recruitment manager to develop a cohesive talent and succession plan. This role will require you to be fully CIPD qualified and have experience leading an HR Team, in a fast paced environment. You'll have a generalist background covering all aspects of HR - ER, Resourcing, performance management, restructuring and diversity and inclusion projects. You'll be comfortable working as part of a Team delivering strategic projects. It requires excellent communication skills, both oral and written and an ability to prioritise your work load to ensure the fulfilment of the business needs. This role would suit somebody with drive and determination, who is looking for the challenge of working in a multinational, multi cultural organisation. You'll be technically competent with good experience working with Integrated HR systems such as ICIMS, Bamboo HR or Workday You will ideally be degree qualified with a CIPD certification, although candidates with relevant experience but without a degree will be considered. Due to the regular travel between sites, you will need to be a car drive. This is a 9 - 12 month maternity cover and the salary for this position is between £65,000 - £70,000 pro rata and benefits. A successful public sector organisation based in Uxbridge is looking for an accomplished Head of HR to join its team. Please note, the organisation embraces flexibility so you will be able to work from home 2 days per week.Leading the people function of this 80 person business, you will take full responsibility for developing Fantastic opportunity for an experienced HR Generalist to join a prestigious institution within the field of Education. As part of their supportive and professional HR team, you will handle a range of HR functions, building strong working relationships with the organisation's staff, providing advice and guidance across a broad range of HR issues, whilst promoting A well established, successful business based in Wickford, Essex are looking for an experienced HR Manager to join the team. This is a fantastic opportunity to join a growing business where you can quickly add value.As the HR Manager, supported by theHR Executive, you will play a key role in shaping, developing and Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.
May 13, 2024
Full time
Ashdown Group have been engaged by a leading International organisation to assist them recruiting a Group HR Manager - 9 month FTC Reporting to the EMEA HR Director, the Group HR manager will provide a professional HR service to the UK Group in relation to the full HR life cycle including Team management, onboarding, compensation and benefits, reward and retention, professional growth, communications, absence management, employee relations and performance management. In this role you will be responsible for managing a team of a team of 4 across two sites in West London (Hayes and Greenford) spending 2 days in each location and 1 day working remotely. Key responsibilities will include coaching and supporting the HR Managers and wider HR team to deliver a consistent HR service in line with Group policy and strategy. This will include, working and supporting all ER issues, supporting the business and coaching managers through disciplinary, capability, grievance and appeal procedures. Providing support to the HR Director with strategic objective, supporting on new policies, and working on DE&I initiatives. You'll work with the recruitment manager to develop a cohesive talent and succession plan. This role will require you to be fully CIPD qualified and have experience leading an HR Team, in a fast paced environment. You'll have a generalist background covering all aspects of HR - ER, Resourcing, performance management, restructuring and diversity and inclusion projects. You'll be comfortable working as part of a Team delivering strategic projects. It requires excellent communication skills, both oral and written and an ability to prioritise your work load to ensure the fulfilment of the business needs. This role would suit somebody with drive and determination, who is looking for the challenge of working in a multinational, multi cultural organisation. You'll be technically competent with good experience working with Integrated HR systems such as ICIMS, Bamboo HR or Workday You will ideally be degree qualified with a CIPD certification, although candidates with relevant experience but without a degree will be considered. Due to the regular travel between sites, you will need to be a car drive. This is a 9 - 12 month maternity cover and the salary for this position is between £65,000 - £70,000 pro rata and benefits. A successful public sector organisation based in Uxbridge is looking for an accomplished Head of HR to join its team. Please note, the organisation embraces flexibility so you will be able to work from home 2 days per week.Leading the people function of this 80 person business, you will take full responsibility for developing Fantastic opportunity for an experienced HR Generalist to join a prestigious institution within the field of Education. As part of their supportive and professional HR team, you will handle a range of HR functions, building strong working relationships with the organisation's staff, providing advice and guidance across a broad range of HR issues, whilst promoting A well established, successful business based in Wickford, Essex are looking for an experienced HR Manager to join the team. This is a fantastic opportunity to join a growing business where you can quickly add value.As the HR Manager, supported by theHR Executive, you will play a key role in shaping, developing and Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.
Brand Manager - Mental Health - Hertfordshire Our client, a new entry into the UK market, are an independent, owner-managed family company who see themselves not only as a reliable partner and fair employer, but also as a dynamic engine of medical advancement. Today, they supply their products throughout Europe - and are active in almost 50 other countries. As part of their expansion into the UK, they are now seeking a talented Brand Manager who will be accountable for the development of the marketing plan for assigned brands, identifying CSF's and recommending appropriate strategies and tactics. Along with the Sales and Marketing Director Rx/Country Manager you will develop and implement the marketing campaign to achieve both short and long-term business goals, with the objective of maximising sales and profits of the assigned brand(s). Other responsibilities will include: Facilitate a team approach to the development and approval of marketing materials in order to execute brand strategy Develop and ensure fulfilment of appropriate branding and support materials Support the Sales and Marketing Director Rx/Country Manager in sales force engagement, contributing to the delivery of national sales conferences and events where necessary Represent where required in its dealings with customers, outside agencies etc You will have a high-level understanding of the NHS environment and be able to formulate insight as well as spot (commercial) opportunity when it presents, identifying solutions that meet the needs of the business. Essential skills required: ABPI qualified Proven success in a marketing role from within the UK Pharmaceutical industry Excellent planning, organisational and communication skills A thorough understanding of the NHS Strong teamwork skills Previous experience in the Mental Health arena is desired although not prerequisite A market leading salary and benefits package will be offered. Please apply online or contact CHASE for further information on Reference number: 32510
Sep 23, 2022
Full time
Brand Manager - Mental Health - Hertfordshire Our client, a new entry into the UK market, are an independent, owner-managed family company who see themselves not only as a reliable partner and fair employer, but also as a dynamic engine of medical advancement. Today, they supply their products throughout Europe - and are active in almost 50 other countries. As part of their expansion into the UK, they are now seeking a talented Brand Manager who will be accountable for the development of the marketing plan for assigned brands, identifying CSF's and recommending appropriate strategies and tactics. Along with the Sales and Marketing Director Rx/Country Manager you will develop and implement the marketing campaign to achieve both short and long-term business goals, with the objective of maximising sales and profits of the assigned brand(s). Other responsibilities will include: Facilitate a team approach to the development and approval of marketing materials in order to execute brand strategy Develop and ensure fulfilment of appropriate branding and support materials Support the Sales and Marketing Director Rx/Country Manager in sales force engagement, contributing to the delivery of national sales conferences and events where necessary Represent where required in its dealings with customers, outside agencies etc You will have a high-level understanding of the NHS environment and be able to formulate insight as well as spot (commercial) opportunity when it presents, identifying solutions that meet the needs of the business. Essential skills required: ABPI qualified Proven success in a marketing role from within the UK Pharmaceutical industry Excellent planning, organisational and communication skills A thorough understanding of the NHS Strong teamwork skills Previous experience in the Mental Health arena is desired although not prerequisite A market leading salary and benefits package will be offered. Please apply online or contact CHASE for further information on Reference number: 32510
Operations ManagerJob ID: Amazon UK Services Ltd.Job summary Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. Business area: Operations - Fulfilment Centre Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. The Operations Teams in our Fulfilment Centres are responsible for teams controlling the vast range of fast-paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. Role: Operations Manager The role of Operations Manager is a critical position and delivers huge impact both on the customer experience and on bottom line performance within the Fulfilment Centre. You will report to the Senior Operations Manager and you will be directly responsible for a team of Area Managers and their direct reports. As well as motivating them to do their best, it will be down to you to plan and resource everything effectively to handle the peak season. As an Operations Manager, you will also lead on numerous improvement projects (KAIZEN) aimed at streamlining activities while driving up performance and quality. Taking part in site, regional and global initiatives, you will tackle complex problems that affect customers and work to resolve them with innovative solutions. You will be given a real opportunity to shape your area with ideas that could be rolled out across the Amazon network. Whatever you focus on, it will be aimed at ensuring service excellence whilst continuously improving our processes. Responsibilities: You will play a critical role in the management, control and direction of either Outbound, Inbound or Reverse Logistics area of Operations within our Fulfilment Centre. The extent of your duties will include: Maintain health and safety standards within area and promote a positive health and safety culture on site. Lead, motivate and support a large team within a time-sensitive and demanding environment. This will include the setup and implementation of career development plans for all direct reports. Be a Subject-Matter Expert on larger processes and activities within the fulfilment centres, 5s audits, alignment with Standard Work procedures across the network. Management of the timely data collection to update operations metrics on an hourly basis, in an inventory control and systems environment, to achieve productivity targets, reduce cost per unit, eliminate errors and thus deliver excellent customer service. Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) on staffing plans, schedules and performance levels to enable the Fulfilment Centre and the broader Operations network to attain Amazon's Business Plan. Implement change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon EU Operations network. Drive continuous process improvement and make our customer experience better than ever. Basic qualification You hold a degree in logistics, business administration, or in a related field Have experience in leading large and diverse teams. Have excellent communication skills, both verbal and written. Be competent in two or more production or supply chain areas, with an impressive track-record in a similar fast- paced logistics, distribution, manufacturing or engineering environment. Be passionate about achieving results and driving production through efficiency and process improvement. Possess the ability to manage detail, establish root cause and be able to extract and analyse data. Must be able to demonstrate effective problem-solving and analytical capability. Thrive on change, inclined to operate with flexibility and commit the time required to get the job done. Work shifts, including weekends, in an operational 7/365 environment. Willing to relocate if necessary. Preferred qualification Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Working hours: This is a shift-based role that can cover night shift or day shift as well as weekends. This is a standard UK CF FC "core shift" role. BASIC QUALIFICATIONSBasic qualification You hold a degree in logistics, business administration, or in a related field Have experience in leading large and diverse teams. Have excellent communication skills, both verbal and written. Be competent in two or more production or supply chain areas, with an impressive track-record in a similar fast- paced logistics, distribution, manufacturing or engineering environment. Be passionate about achieving results and driving production through efficiency and process improvement. Possess the ability to manage detail, establish root cause and be able to extract and analyse data. Must be able to demonstrate effective problem-solving and analytical capability. Thrive on change, inclined to operate with flexibility and commit the time required to get the job done. Work shifts, including weekends, in an operational 7/365 environment. Willing to relocate if necessary. Preferred qualification Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. PREFERRED QUALIFICATIONSPreferred qualification Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel: ). If calling from Ireland, please dial (tel: ).
Sep 23, 2022
Full time
Operations ManagerJob ID: Amazon UK Services Ltd.Job summary Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. Business area: Operations - Fulfilment Centre Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. The Operations Teams in our Fulfilment Centres are responsible for teams controlling the vast range of fast-paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. Role: Operations Manager The role of Operations Manager is a critical position and delivers huge impact both on the customer experience and on bottom line performance within the Fulfilment Centre. You will report to the Senior Operations Manager and you will be directly responsible for a team of Area Managers and their direct reports. As well as motivating them to do their best, it will be down to you to plan and resource everything effectively to handle the peak season. As an Operations Manager, you will also lead on numerous improvement projects (KAIZEN) aimed at streamlining activities while driving up performance and quality. Taking part in site, regional and global initiatives, you will tackle complex problems that affect customers and work to resolve them with innovative solutions. You will be given a real opportunity to shape your area with ideas that could be rolled out across the Amazon network. Whatever you focus on, it will be aimed at ensuring service excellence whilst continuously improving our processes. Responsibilities: You will play a critical role in the management, control and direction of either Outbound, Inbound or Reverse Logistics area of Operations within our Fulfilment Centre. The extent of your duties will include: Maintain health and safety standards within area and promote a positive health and safety culture on site. Lead, motivate and support a large team within a time-sensitive and demanding environment. This will include the setup and implementation of career development plans for all direct reports. Be a Subject-Matter Expert on larger processes and activities within the fulfilment centres, 5s audits, alignment with Standard Work procedures across the network. Management of the timely data collection to update operations metrics on an hourly basis, in an inventory control and systems environment, to achieve productivity targets, reduce cost per unit, eliminate errors and thus deliver excellent customer service. Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) on staffing plans, schedules and performance levels to enable the Fulfilment Centre and the broader Operations network to attain Amazon's Business Plan. Implement change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon EU Operations network. Drive continuous process improvement and make our customer experience better than ever. Basic qualification You hold a degree in logistics, business administration, or in a related field Have experience in leading large and diverse teams. Have excellent communication skills, both verbal and written. Be competent in two or more production or supply chain areas, with an impressive track-record in a similar fast- paced logistics, distribution, manufacturing or engineering environment. Be passionate about achieving results and driving production through efficiency and process improvement. Possess the ability to manage detail, establish root cause and be able to extract and analyse data. Must be able to demonstrate effective problem-solving and analytical capability. Thrive on change, inclined to operate with flexibility and commit the time required to get the job done. Work shifts, including weekends, in an operational 7/365 environment. Willing to relocate if necessary. Preferred qualification Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Working hours: This is a shift-based role that can cover night shift or day shift as well as weekends. This is a standard UK CF FC "core shift" role. BASIC QUALIFICATIONSBasic qualification You hold a degree in logistics, business administration, or in a related field Have experience in leading large and diverse teams. Have excellent communication skills, both verbal and written. Be competent in two or more production or supply chain areas, with an impressive track-record in a similar fast- paced logistics, distribution, manufacturing or engineering environment. Be passionate about achieving results and driving production through efficiency and process improvement. Possess the ability to manage detail, establish root cause and be able to extract and analyse data. Must be able to demonstrate effective problem-solving and analytical capability. Thrive on change, inclined to operate with flexibility and commit the time required to get the job done. Work shifts, including weekends, in an operational 7/365 environment. Willing to relocate if necessary. Preferred qualification Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. PREFERRED QUALIFICATIONSPreferred qualification Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel: ). If calling from Ireland, please dial (tel: ).
Juice is proud to be partnering with a recognised national charity based in Bath, in their search for a talented Individual giving Officer to join the team. Our client want to become a campaigning charity and reposition themselves as a key influencer on the national stage. The Role Reporting to the Supporter Engagement Manager, the Individual Giving Officer supports the planning, development and implementation of the Individual Giving programme to enable the charity to help people with, or at risk. This includes the day-to-day management of fundraising campaigns across acquisition, retention, Weekly Lottery and legacy, plus stewardship, through channels such as direct mail and digital. Duties and responsibilities Support the relevant manager to deliver targeted campaigns to maximise value and engagement among new and existing supporters Brief external suppliers to produce campaign material, ensuring they are accurate, on-brand and delivered on time and to budget Liaise with internal stakeholders to collate campaign content, including case studies, statistics and images Produce and proof-read copy when required Coordinate the lottery programme, including supplier liaison and submission of Gambling Commission reports Support the delivery of supporter engagement events (in-person and online) Work with the relevant managers to establish and manage the mid-level donor programme Project manage Christmas card offering, including order processing and fulfilment, maintenance of web pages and supplier management Project manage delivery of the legacy marketing programme to include stewardship and cultivation events. Identify opportunities to grow the pledger base Work with the relevant manager to develop, manage and grow in-memory and in celebration income With the Supporter Engagement Manager, develop then manage the agreed budget, and undertake regular reporting on income and expenditure Track campaign performance and make recommendations for improvements to future campaigns based on insights gained Work with the CRM Manager to ensure accurate records are maintained Manage the donation thanking process and maintain the portfolio of thank-you letters Proactively identify opportunities to work with other areas of fundraising and other operational colleagues to help build the supporter base to increase engagement and lifetime value Keep abreast of changes to in relevant regulation, legislation and the external environment (to include the Gambling Commission and Fundraising Regulator) Undertake any other tasks reasonably required by the team About you Excellent organisation skills, able to manage multiple projects to tight deadlines Excellent interpersonal and communication skills, both written and verbal Strong attention to detail Numerate, able to produce and interpret campaign analysis and support on budget management A self-starter, able to work on their own initiative Committed to delivering high standards of customer service Role requires a Data Barring Service Disclosure (DBS Desirable Experience of managing direct marketing campaigns on a day-to-day basis Experience co-ordinating digital marketing campaigns and supporter journeys Experience of using CRM databases Experience of supporter administration Experience of copywriting for a range of audience Benefits Competitive pension, holiday entitlement, continuous professional development investment, life assurance, Employee Assistance Programme, Shopping Discounts, Cycle to Work Scheme. 20% office mix. Please apply today to be considered.
Feb 23, 2022
Full time
Juice is proud to be partnering with a recognised national charity based in Bath, in their search for a talented Individual giving Officer to join the team. Our client want to become a campaigning charity and reposition themselves as a key influencer on the national stage. The Role Reporting to the Supporter Engagement Manager, the Individual Giving Officer supports the planning, development and implementation of the Individual Giving programme to enable the charity to help people with, or at risk. This includes the day-to-day management of fundraising campaigns across acquisition, retention, Weekly Lottery and legacy, plus stewardship, through channels such as direct mail and digital. Duties and responsibilities Support the relevant manager to deliver targeted campaigns to maximise value and engagement among new and existing supporters Brief external suppliers to produce campaign material, ensuring they are accurate, on-brand and delivered on time and to budget Liaise with internal stakeholders to collate campaign content, including case studies, statistics and images Produce and proof-read copy when required Coordinate the lottery programme, including supplier liaison and submission of Gambling Commission reports Support the delivery of supporter engagement events (in-person and online) Work with the relevant managers to establish and manage the mid-level donor programme Project manage Christmas card offering, including order processing and fulfilment, maintenance of web pages and supplier management Project manage delivery of the legacy marketing programme to include stewardship and cultivation events. Identify opportunities to grow the pledger base Work with the relevant manager to develop, manage and grow in-memory and in celebration income With the Supporter Engagement Manager, develop then manage the agreed budget, and undertake regular reporting on income and expenditure Track campaign performance and make recommendations for improvements to future campaigns based on insights gained Work with the CRM Manager to ensure accurate records are maintained Manage the donation thanking process and maintain the portfolio of thank-you letters Proactively identify opportunities to work with other areas of fundraising and other operational colleagues to help build the supporter base to increase engagement and lifetime value Keep abreast of changes to in relevant regulation, legislation and the external environment (to include the Gambling Commission and Fundraising Regulator) Undertake any other tasks reasonably required by the team About you Excellent organisation skills, able to manage multiple projects to tight deadlines Excellent interpersonal and communication skills, both written and verbal Strong attention to detail Numerate, able to produce and interpret campaign analysis and support on budget management A self-starter, able to work on their own initiative Committed to delivering high standards of customer service Role requires a Data Barring Service Disclosure (DBS Desirable Experience of managing direct marketing campaigns on a day-to-day basis Experience co-ordinating digital marketing campaigns and supporter journeys Experience of using CRM databases Experience of supporter administration Experience of copywriting for a range of audience Benefits Competitive pension, holiday entitlement, continuous professional development investment, life assurance, Employee Assistance Programme, Shopping Discounts, Cycle to Work Scheme. 20% office mix. Please apply today to be considered.
We are Global We're proud to be one of the world's leading media and entertainment groups. Whether it be on-air, via global player or through our outdoor advertising, we entertain and reach over 50 million individuals across the UK every week. Across our entire business, we're committed to making more moments that matter for our audiences, customers and for each other. And every moment matters…the small, the big and everything in between. We couldn't do any of it without our talented, passionate Globallers. Everything we do is driven by our culture and the talented people who make it happen. Here at Global, we have a saying…it's all about how you make people feel. It's our company ethos, our guiding belief and it's so much more than words. It's the vibe you get when you walk into one of our offices, it's what keeps us honest and true to who we are, and above all, it's the reason we all love to work here. Job Description Description Brand Experience Manager Reporting of the Role This role reports to the Group Brand Experience Manager. Overview of job As one of Global's Brand Experience Managers, you will work alongside the Group Brand Experience Managers to come up with creative event concepts, respond to briefs and implement multi-channel partnership campaigns. Success in this role requires immaculate client service and event project management skills to ensure Global builds long-term client relationships and partnerships that encourage continued investment into our brands and platforms. You will be working on multiple projects that are diverse in nature, so the ideal candidate will have a strong track record of delivering this type of work. Experience of live events, experiential and working onsite is desirable, along with a passion for events and/or experiential! 3 best things about the job An exciting opportunity for a dynamic, campaign sales, operations & delivery person to be part of the team to help evolve & deliver Global's Brand Experience opportunity. Representing some of the UK's most exciting media brands & Outdoor portfolio! You will be part of the team who is responsible for the account delivery of a portfolio of brand partnerships. Measures of success: In the first few months, you would have: Taken ownership for implementing all elements of booked event campaigns in collaboration with internal teams and external agencies and clients Collaborating closely with Global's Events team and external Production agencies on brand deliverables, timelines and on-site execution plans and working with them on alternative options as we navigate COVID-19 and knock-on effects in the live event space. Supported and worked with Partnership Managers to respond to reactive and proactive briefs to include proposals including collateral, viable concepts, media plans and topline budgets for pitches Worked alongside Partnerships, Experiential team and Outdoor Creative Solutions Account Managers to develop and implement joint proposals for Brand Experience solutions and ideas for clients Joined brainstorms to help represent Brand Experience creative ideas & bespoke integration activation ideas Established and maintained effective internal communication to ensure you are best placed to provide expert knowledge on our propositions Responsibilities of the role Delivery: Producing and managing an implementation timeline and status documents that outline all assets required and deadlines for the campaign to go live Managing regular partner/client calls and meetings Managing budgets including full reconciliation with profit/loss and invoicing/billing/payment schedules Working with external agencies and clients to get event and experiential assets created and approved Co-ordination of Global and/or external talent If campaign includes wider Global media, working with relevant Global teams to ensure activity dovetails and is delivered as per contract Liaising with Global design, video & digital teams to deliver all online, mobile, social & digital assets in accordance with an agreed implementation timeline Liaising with Branded Content and the Global events team to ensure all elements of the campaign are communicated accurately to producers & presenters by writing clear implementation documents and instruction Sourcing prizes for promotions and managing all winner liaison to ensure fulfilment On-site management of campaign deliverables, logistics and client/external agencies Creating post campaign reports to summarise all activity that has been delivered, learning's and recommended future activity including proactively presenting renewal plans. Sales & Planning: Help drive new business conversations through identifying potential new clients/agencies and building relationships Work with internal teams to understand development of any new live properties and consider how they can be commercialised Create Brand Experience pitch proposals including live, experiential & media campaigns. Pitch to traditional experiential and live marketing agencies & client-direct. Support growth of department revenue and overall company targets Planning and costing multi-faceted event campaigns using the relevant Global planning tools where applicable and working closely with other specialist teams both internal (Marketing, Programming, Talent, Digital Content, Partnerships, Event Production, Mobile & Commercial video) and/or external agencies to produce campaign budget forecasts based on pre-agreed deliverables Innovations: Work pro-actively with your team to share new ideas and initiatives within the Live space and to deliver creativity and innovation on all projects. What you will need: An understanding of Commercial Partnerships within a media and events landscape including Brand Experience activations Problem solving: highly skilled at problem solving and achieving mutually beneficial solutions, often in highly pressurised situations with many moving variables; Time Management: effective time management and planning with the ability to set & maintain deadlines across multiple projects at any given time & Attention to detail: your work reflects your detail-oriented nature, from contracts to campaign schematics Budget Management, including ownership of full P&L and reconciliation Interpersonal skills: effectively communicating, building rapport and relating to partners at all levels. Ability to stay calm under pressure and maintain a level-headed demeanour Creative thinking: ability to problem solve and develop new ideas. Negotiation: able to influence and manage people effectively Continuous learning: taking initiatives in learning and implementing new concepts and ideas Everyone is welcome at Global Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can't possibly serve our diverse audiences without first nurturing and celebrating it in our people and that's why we work hard to create an inclusive culture for everyone. We believe that different will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you. Although we cannot make guarantees, we welcome conversations about flexible working for all roles at Global
Nov 04, 2021
Full time
We are Global We're proud to be one of the world's leading media and entertainment groups. Whether it be on-air, via global player or through our outdoor advertising, we entertain and reach over 50 million individuals across the UK every week. Across our entire business, we're committed to making more moments that matter for our audiences, customers and for each other. And every moment matters…the small, the big and everything in between. We couldn't do any of it without our talented, passionate Globallers. Everything we do is driven by our culture and the talented people who make it happen. Here at Global, we have a saying…it's all about how you make people feel. It's our company ethos, our guiding belief and it's so much more than words. It's the vibe you get when you walk into one of our offices, it's what keeps us honest and true to who we are, and above all, it's the reason we all love to work here. Job Description Description Brand Experience Manager Reporting of the Role This role reports to the Group Brand Experience Manager. Overview of job As one of Global's Brand Experience Managers, you will work alongside the Group Brand Experience Managers to come up with creative event concepts, respond to briefs and implement multi-channel partnership campaigns. Success in this role requires immaculate client service and event project management skills to ensure Global builds long-term client relationships and partnerships that encourage continued investment into our brands and platforms. You will be working on multiple projects that are diverse in nature, so the ideal candidate will have a strong track record of delivering this type of work. Experience of live events, experiential and working onsite is desirable, along with a passion for events and/or experiential! 3 best things about the job An exciting opportunity for a dynamic, campaign sales, operations & delivery person to be part of the team to help evolve & deliver Global's Brand Experience opportunity. Representing some of the UK's most exciting media brands & Outdoor portfolio! You will be part of the team who is responsible for the account delivery of a portfolio of brand partnerships. Measures of success: In the first few months, you would have: Taken ownership for implementing all elements of booked event campaigns in collaboration with internal teams and external agencies and clients Collaborating closely with Global's Events team and external Production agencies on brand deliverables, timelines and on-site execution plans and working with them on alternative options as we navigate COVID-19 and knock-on effects in the live event space. Supported and worked with Partnership Managers to respond to reactive and proactive briefs to include proposals including collateral, viable concepts, media plans and topline budgets for pitches Worked alongside Partnerships, Experiential team and Outdoor Creative Solutions Account Managers to develop and implement joint proposals for Brand Experience solutions and ideas for clients Joined brainstorms to help represent Brand Experience creative ideas & bespoke integration activation ideas Established and maintained effective internal communication to ensure you are best placed to provide expert knowledge on our propositions Responsibilities of the role Delivery: Producing and managing an implementation timeline and status documents that outline all assets required and deadlines for the campaign to go live Managing regular partner/client calls and meetings Managing budgets including full reconciliation with profit/loss and invoicing/billing/payment schedules Working with external agencies and clients to get event and experiential assets created and approved Co-ordination of Global and/or external talent If campaign includes wider Global media, working with relevant Global teams to ensure activity dovetails and is delivered as per contract Liaising with Global design, video & digital teams to deliver all online, mobile, social & digital assets in accordance with an agreed implementation timeline Liaising with Branded Content and the Global events team to ensure all elements of the campaign are communicated accurately to producers & presenters by writing clear implementation documents and instruction Sourcing prizes for promotions and managing all winner liaison to ensure fulfilment On-site management of campaign deliverables, logistics and client/external agencies Creating post campaign reports to summarise all activity that has been delivered, learning's and recommended future activity including proactively presenting renewal plans. Sales & Planning: Help drive new business conversations through identifying potential new clients/agencies and building relationships Work with internal teams to understand development of any new live properties and consider how they can be commercialised Create Brand Experience pitch proposals including live, experiential & media campaigns. Pitch to traditional experiential and live marketing agencies & client-direct. Support growth of department revenue and overall company targets Planning and costing multi-faceted event campaigns using the relevant Global planning tools where applicable and working closely with other specialist teams both internal (Marketing, Programming, Talent, Digital Content, Partnerships, Event Production, Mobile & Commercial video) and/or external agencies to produce campaign budget forecasts based on pre-agreed deliverables Innovations: Work pro-actively with your team to share new ideas and initiatives within the Live space and to deliver creativity and innovation on all projects. What you will need: An understanding of Commercial Partnerships within a media and events landscape including Brand Experience activations Problem solving: highly skilled at problem solving and achieving mutually beneficial solutions, often in highly pressurised situations with many moving variables; Time Management: effective time management and planning with the ability to set & maintain deadlines across multiple projects at any given time & Attention to detail: your work reflects your detail-oriented nature, from contracts to campaign schematics Budget Management, including ownership of full P&L and reconciliation Interpersonal skills: effectively communicating, building rapport and relating to partners at all levels. Ability to stay calm under pressure and maintain a level-headed demeanour Creative thinking: ability to problem solve and develop new ideas. Negotiation: able to influence and manage people effectively Continuous learning: taking initiatives in learning and implementing new concepts and ideas Everyone is welcome at Global Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can't possibly serve our diverse audiences without first nurturing and celebrating it in our people and that's why we work hard to create an inclusive culture for everyone. We believe that different will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you. Although we cannot make guarantees, we welcome conversations about flexible working for all roles at Global
JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2 trillion, over 260,000 employees and operations in more than 60 countries. It operates across four business segments including Corporate & Investment Banking, Commercial Banking, Asset Management, Consumer & Community Banking. The Wealth Management division of JPMorgan Chase & Co. is part of the Asset & Wealth Management business segment. It has offered for over 160 years customised solutions and client service of the highest quality to solve the complex needs of wealthy individuals and their families around the world. With assets under management of $2.4 trillion, it is one of the largest asset and wealth managers in the world. Operations Overview Operations are uniquely positioned at the heart of all that we do. We impact the business we undertake from end to end - involved in almost all major steps of the transaction lifecycle as well as new initiatives (account opening and KYC, products and services) and vendor management. We work in collaboration with counterparts from all areas across Lines of Business, Technology, Finance and Corporate Functions. Our role is all about maintaining the efficient processes our people rely on every day to do first-class business, whilst constantly striving to achieve the improvement that makes the firm one of the most respected financial institutions in the world. The global focus on Anti Money Laundering (AML) and Know Your Client (KYC) is increasing and leading to new roles and opportunities within JP Morgan. The firm is establishing within Operations a market-leading function to help manage the regulatory risks involved in Onboarding clients with special attention to meeting the regulatory AML and KYC requirements. We are offering you an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area. Key Responsibilities: The team's key responsibilities are: Advising on documentation requirements to external and internal partners. Review of legal, account opening and tax documentation as to whether it meets regulatory and internal policies to open or maintain an account. Documenting clients on due diligence and related systems and updating these profiles periodically. Taking responsibility for the end-to-end onboarding process. Team members in Edinburgh will undertake some or all of these roles depending on their role within the team. We prefer candidates with prior AML/ KYC background or a relevant degree such as law. The Client Onboarding Officer will support all aspects of client onboarding to include the fulfilment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements. The Client Onboarding Officer will partner with the client-facing teams to ensure all client KYC records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. The Client Onboarding Officer will own the end to end Onboarding of new clients and subsequent periodic renewal process of all clients. The Client Onboarding Officer will assist with the drafting and gathering of client documents and make independent recommendations regarding AML risk at a client level prior to final review by the client-facing team. The Client Onboarding Specialists are expected to stay current with all regulatory changes and requirements around client KYC, Suitability and Documentation. Analysing and understanding complex client structures and explaining them to colleagues across the business, and able to escalate appropriately any risks identified during the documentation review process. Partnering with the client facing teams to collect required legal documents and associated information to meet all regulatory and internal polices Act as a subject matter expert on required legal documents and process to onboard a client to PB platforms, reviewing clients' constitutional documentation, having consideration for relevant tax, regulatory and corporate law issues, as applicable. Once trained, the successful candidate will be expected to deal with a wide range of jurisdictions and entity types. Full training is provided to all new joiners. Undertake quality review of clients' KYC records Manage and facilitate client due diligence, including coordinating the participation of JPMorgan stakeholders who have KYC responsibilities Serve as point of contact for KYC and reporting issues for designated clients Act as a KYC and AML subject matter resource for KYC due diligence teams Act as a subject matter resource on the KYC/AML policies and procedures Discuss and escalate with Compliance complex issues surrounding client types and structures, financial products and services, and other AML risk-related issues For all candidates we look for : Previous experience in AML or KYC advantageous, but training will be provided to the successful candidate. Attention to detail Strong written and oral communication skills, able to influence internal and external stakeholders Strong analytical, prioritization and organizational skills Logical, structured approach to planning, problem solving and decision-making Strong risk and controls awareness Capacity to think laterally and convey an understanding of the big picture Maintains a sense of urgency and ability to prioritize/multi-task Strong client focus and ability to partner with various internal groups and client coverage Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions Ability to work under pressure and to fixed deadlines Independent, self-motivated, with an ability to adapt and be flexible in a team environment A strong sense of ownership and responsibility Fluency in English is required. The team reviews documentation in English, French, German, Spanish, Italian and Dutch, and we would welcome applications from candidates speaking these languages (B2 level or above) who meet our other criteria. JPMorgan Chase & Co. offers extensive training and development opportunities, an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer. If you would like to pursue a career with JPMorgan Chase & Co.'s Operations in Edinburgh, please apply online providing a CV in English. IPB2021 About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions with client assets of $4 trillion. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Sep 14, 2021
Full time
JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2 trillion, over 260,000 employees and operations in more than 60 countries. It operates across four business segments including Corporate & Investment Banking, Commercial Banking, Asset Management, Consumer & Community Banking. The Wealth Management division of JPMorgan Chase & Co. is part of the Asset & Wealth Management business segment. It has offered for over 160 years customised solutions and client service of the highest quality to solve the complex needs of wealthy individuals and their families around the world. With assets under management of $2.4 trillion, it is one of the largest asset and wealth managers in the world. Operations Overview Operations are uniquely positioned at the heart of all that we do. We impact the business we undertake from end to end - involved in almost all major steps of the transaction lifecycle as well as new initiatives (account opening and KYC, products and services) and vendor management. We work in collaboration with counterparts from all areas across Lines of Business, Technology, Finance and Corporate Functions. Our role is all about maintaining the efficient processes our people rely on every day to do first-class business, whilst constantly striving to achieve the improvement that makes the firm one of the most respected financial institutions in the world. The global focus on Anti Money Laundering (AML) and Know Your Client (KYC) is increasing and leading to new roles and opportunities within JP Morgan. The firm is establishing within Operations a market-leading function to help manage the regulatory risks involved in Onboarding clients with special attention to meeting the regulatory AML and KYC requirements. We are offering you an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area. Key Responsibilities: The team's key responsibilities are: Advising on documentation requirements to external and internal partners. Review of legal, account opening and tax documentation as to whether it meets regulatory and internal policies to open or maintain an account. Documenting clients on due diligence and related systems and updating these profiles periodically. Taking responsibility for the end-to-end onboarding process. Team members in Edinburgh will undertake some or all of these roles depending on their role within the team. We prefer candidates with prior AML/ KYC background or a relevant degree such as law. The Client Onboarding Officer will support all aspects of client onboarding to include the fulfilment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements. The Client Onboarding Officer will partner with the client-facing teams to ensure all client KYC records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. The Client Onboarding Officer will own the end to end Onboarding of new clients and subsequent periodic renewal process of all clients. The Client Onboarding Officer will assist with the drafting and gathering of client documents and make independent recommendations regarding AML risk at a client level prior to final review by the client-facing team. The Client Onboarding Specialists are expected to stay current with all regulatory changes and requirements around client KYC, Suitability and Documentation. Analysing and understanding complex client structures and explaining them to colleagues across the business, and able to escalate appropriately any risks identified during the documentation review process. Partnering with the client facing teams to collect required legal documents and associated information to meet all regulatory and internal polices Act as a subject matter expert on required legal documents and process to onboard a client to PB platforms, reviewing clients' constitutional documentation, having consideration for relevant tax, regulatory and corporate law issues, as applicable. Once trained, the successful candidate will be expected to deal with a wide range of jurisdictions and entity types. Full training is provided to all new joiners. Undertake quality review of clients' KYC records Manage and facilitate client due diligence, including coordinating the participation of JPMorgan stakeholders who have KYC responsibilities Serve as point of contact for KYC and reporting issues for designated clients Act as a KYC and AML subject matter resource for KYC due diligence teams Act as a subject matter resource on the KYC/AML policies and procedures Discuss and escalate with Compliance complex issues surrounding client types and structures, financial products and services, and other AML risk-related issues For all candidates we look for : Previous experience in AML or KYC advantageous, but training will be provided to the successful candidate. Attention to detail Strong written and oral communication skills, able to influence internal and external stakeholders Strong analytical, prioritization and organizational skills Logical, structured approach to planning, problem solving and decision-making Strong risk and controls awareness Capacity to think laterally and convey an understanding of the big picture Maintains a sense of urgency and ability to prioritize/multi-task Strong client focus and ability to partner with various internal groups and client coverage Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions Ability to work under pressure and to fixed deadlines Independent, self-motivated, with an ability to adapt and be flexible in a team environment A strong sense of ownership and responsibility Fluency in English is required. The team reviews documentation in English, French, German, Spanish, Italian and Dutch, and we would welcome applications from candidates speaking these languages (B2 level or above) who meet our other criteria. JPMorgan Chase & Co. offers extensive training and development opportunities, an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer. If you would like to pursue a career with JPMorgan Chase & Co.'s Operations in Edinburgh, please apply online providing a CV in English. IPB2021 About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions with client assets of $4 trillion. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. Role: Senior HR Business Partner The Amazon HR team is passionate about business partnering in its truest sense. Reporting to the Senior HR Manager, you will play a critical role in delivering the HR plan in our fulfilment centre. You will work closely with operations, managing a team of HR Business Partners and HR Assistants who, alongside you, are responsible for providing pragmatic, commercial and employee-focussed advice and support. You will utilise your excellent communication, coaching and influencing skills to drive employee engagement and manage change, ensuring that we retain motivated teams of employees who can deliver an excellent service to our customers. As a Senior HR Business Partner, you will enjoy a varied role and a wide range of interactions on a daily basis. You will get exposure to many different aspects of the business and have the opportunity to work on national and perhaps even international HR projects. Whatever you will focus on, it will all be aimed at delivering the highest quality service to our internal and external customers. Business Area: Operations Operations is at the heart of the Amazon customer experience. Each action we undertake is completed on behalf of our customers, because meeting their expectations makes us feel good. The Operations teams in our fulfilment centres are responsible for managing a vast range of fast-moving inventory. From receiving into the fulfilment centre to stowing, picking, packing and shipping to our customers, they work very hard to ensure that our customers receive what they want, when they want it. Main Responsibilities: The Senior HR Business Partner works as an integral part of the HR and senior Site Management team and manages a team of HRBPs and HR Assistants. Responsibilities include: Recruitment and Selection We're passionate about Hiring and Developing the Best - it's one of our Leadership principles. You'll have that passion too and will work with the Site Management and Talent Acquisition Teams to ensure we attract select and develop great people. You'll be involved in the full recruitment process from resource planning to succession planning. You'll Insist on the Highest Standards and will inspire your team to follow suit to ensure that internal and external candidates have a great recruitment experience. You will work closely with the Senior HR Manager on a local Talent Development plan to ensure that our leaders are getting the support and development they need to equip them for the next stage in their career at Amazon. Employee Relations & Engagement Our people are at the heart of what we do, we care about our employees so that they can care about our customers. You'll understand employee engagement and have a Bias for Action to continue to make the site a great place to work. You'll be a true Business Partner, visible and a strong communicator who can 'monitor the pulse' of the site. You'll use your experience and instinct to know what will drive engagement forward - great Leaders Are Right, A lot. Your solid HR background will be a platform on which you can build your credibility, Earn the Trust of Others and will allow you to support and develop the Site Management team and the Site HR team when they are dealing with complex ER cases. Performance Management, Talent Management & Succession Planning Our Annual Leadership Review process ensures that we identify, develop and retain our future leaders. You'll be Customer Obsessed and will work with the Site Senior team to help them create robust development plans and help them to maximise performance within their teams. Working with the Senior HRM and the Talent Development teams you'll Think Big about the development of people and will be a key coach and mentor for the Site Leadership team. You'll ensure that the Learning interventions required on site are identified and implemented to plan. Generalist HR Your role is to lead and manage the site HR team on a day-to-day basis. You'll Dive Deep to understand metric anomalies and Invent and Simplify processes to drive continuous improvements on the site. You'll integrate yourself within the National HR team, sharing best practice and expertise with your peers. You'll have an open, credible communication style that makes you a 'go to' person and by taking pride in what you do and how you do it, you'll be seen to lead by example. Basic Qualifications The successful candidate will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused commercial environment. The successful candidate will: Have significant HR experience at HR Manager / Head of HR Operations level, ideally within a high volume, fast paced and customer focussed environment Possess problem solving and analytical capability; experience of managing and analysing HR metrics to find root causes and develop short, medium and long-term plans Have the ability to develop effective working relationships with employees at all levels Have a proven hands-on attitude, be flexible and adaptable. Demonstrate the ability to motivate others and influence work behaviours Possess strong change management, negotiation and influencing skills Have intellectual curiosity, bringing valuable insight into the team / business Be experienced in managing a team of HR professionals Preferred Qualifications Ideally both degree and CIPD qualified. Good understanding of MS Office tools (Outlook, Excel) and HR information systems (e.g. PeopleSoft) would be advantageous. About our rewards We'll expect you to go the extra mile, but we'll also make sure you're well rewarded. As well as a competitive salary, stock units and site performance-related pay potential, we offer a whole host of other benefits, including an employee discount, private health care and pension scheme. Additionally, you will find yourself in a stimulating environment where you can develop yourself as an individual by working with some of the best and brightest minds in the industry. Our rapidly growing organisation also offers many opportunities for building a diverse and rewarding career. Make History Amazon, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Since Jeff Bezos started Amazon, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewellery. We operate sites in the United Kingdom, Germany, France, Japan, Canada, Italy, Spain and China and maintain over 50 fulfilment centres around the world which encompass more than 26 million square feet. We don't like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It's that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It's as simple as this: Work Hard. Have Fun. Make History. Sound interesting? We wait for your application...... click apply for full job details
Nov 16, 2020
Full time
Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. Role: Senior HR Business Partner The Amazon HR team is passionate about business partnering in its truest sense. Reporting to the Senior HR Manager, you will play a critical role in delivering the HR plan in our fulfilment centre. You will work closely with operations, managing a team of HR Business Partners and HR Assistants who, alongside you, are responsible for providing pragmatic, commercial and employee-focussed advice and support. You will utilise your excellent communication, coaching and influencing skills to drive employee engagement and manage change, ensuring that we retain motivated teams of employees who can deliver an excellent service to our customers. As a Senior HR Business Partner, you will enjoy a varied role and a wide range of interactions on a daily basis. You will get exposure to many different aspects of the business and have the opportunity to work on national and perhaps even international HR projects. Whatever you will focus on, it will all be aimed at delivering the highest quality service to our internal and external customers. Business Area: Operations Operations is at the heart of the Amazon customer experience. Each action we undertake is completed on behalf of our customers, because meeting their expectations makes us feel good. The Operations teams in our fulfilment centres are responsible for managing a vast range of fast-moving inventory. From receiving into the fulfilment centre to stowing, picking, packing and shipping to our customers, they work very hard to ensure that our customers receive what they want, when they want it. Main Responsibilities: The Senior HR Business Partner works as an integral part of the HR and senior Site Management team and manages a team of HRBPs and HR Assistants. Responsibilities include: Recruitment and Selection We're passionate about Hiring and Developing the Best - it's one of our Leadership principles. You'll have that passion too and will work with the Site Management and Talent Acquisition Teams to ensure we attract select and develop great people. You'll be involved in the full recruitment process from resource planning to succession planning. You'll Insist on the Highest Standards and will inspire your team to follow suit to ensure that internal and external candidates have a great recruitment experience. You will work closely with the Senior HR Manager on a local Talent Development plan to ensure that our leaders are getting the support and development they need to equip them for the next stage in their career at Amazon. Employee Relations & Engagement Our people are at the heart of what we do, we care about our employees so that they can care about our customers. You'll understand employee engagement and have a Bias for Action to continue to make the site a great place to work. You'll be a true Business Partner, visible and a strong communicator who can 'monitor the pulse' of the site. You'll use your experience and instinct to know what will drive engagement forward - great Leaders Are Right, A lot. Your solid HR background will be a platform on which you can build your credibility, Earn the Trust of Others and will allow you to support and develop the Site Management team and the Site HR team when they are dealing with complex ER cases. Performance Management, Talent Management & Succession Planning Our Annual Leadership Review process ensures that we identify, develop and retain our future leaders. You'll be Customer Obsessed and will work with the Site Senior team to help them create robust development plans and help them to maximise performance within their teams. Working with the Senior HRM and the Talent Development teams you'll Think Big about the development of people and will be a key coach and mentor for the Site Leadership team. You'll ensure that the Learning interventions required on site are identified and implemented to plan. Generalist HR Your role is to lead and manage the site HR team on a day-to-day basis. You'll Dive Deep to understand metric anomalies and Invent and Simplify processes to drive continuous improvements on the site. You'll integrate yourself within the National HR team, sharing best practice and expertise with your peers. You'll have an open, credible communication style that makes you a 'go to' person and by taking pride in what you do and how you do it, you'll be seen to lead by example. Basic Qualifications The successful candidate will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused commercial environment. The successful candidate will: Have significant HR experience at HR Manager / Head of HR Operations level, ideally within a high volume, fast paced and customer focussed environment Possess problem solving and analytical capability; experience of managing and analysing HR metrics to find root causes and develop short, medium and long-term plans Have the ability to develop effective working relationships with employees at all levels Have a proven hands-on attitude, be flexible and adaptable. Demonstrate the ability to motivate others and influence work behaviours Possess strong change management, negotiation and influencing skills Have intellectual curiosity, bringing valuable insight into the team / business Be experienced in managing a team of HR professionals Preferred Qualifications Ideally both degree and CIPD qualified. Good understanding of MS Office tools (Outlook, Excel) and HR information systems (e.g. PeopleSoft) would be advantageous. About our rewards We'll expect you to go the extra mile, but we'll also make sure you're well rewarded. As well as a competitive salary, stock units and site performance-related pay potential, we offer a whole host of other benefits, including an employee discount, private health care and pension scheme. Additionally, you will find yourself in a stimulating environment where you can develop yourself as an individual by working with some of the best and brightest minds in the industry. Our rapidly growing organisation also offers many opportunities for building a diverse and rewarding career. Make History Amazon, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Since Jeff Bezos started Amazon, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewellery. We operate sites in the United Kingdom, Germany, France, Japan, Canada, Italy, Spain and China and maintain over 50 fulfilment centres around the world which encompass more than 26 million square feet. We don't like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It's that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It's as simple as this: Work Hard. Have Fun. Make History. Sound interesting? We wait for your application...... click apply for full job details