Job Title: Senior Hire Controller Location: Hinckley Salary: 27,000 - 32,000 per year Job Type: Full-time, Permanent. Monday-Friday, no weekends required About Us: Survey Express Services have over 45 years' experience in the industry. Working closely with all the leading manufacturers, we continue to invest in training and equipment for both our workshop and sales staff to ensure we can offer the latest technology and cost saving solutions. The Role: Are you looking for a challenging role where you can thrive in a busy environment? Working for the UK's premier independent Survey and Site Safety Equipment Specialists. Operating from 5 offices nationwide we specialise in the Hire, Sale and Service of Survey and Safety instruments and equipment to the construction, civil engineering and utility sectors. As the first point of contact at our depots, the Senior Hire Controller plays a pivotal role in driving our business' success, by building & maintaining strong customer relationships, understanding our customers' hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within Survey Express Services. A typical day for the Senior Hire Controller will include: Overseeing all hire desk administration including customer and supplier queries Managing sales, incoming and outgoing hires Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities Working effectively with the depot team of drivers and technicians Resolving any customer complaints and supplier issues efficiently About You: Successful applicants should demonstrate the following: Previous experience of working within a high-volume hire desk role is essential Excellent customer service skills with a focus on driving new sales Effective communicator with strong organisational skills and attention to detail Proficient IT skills with working knowledge of MS Office including Outlook and Excel Strong team player with the ability to work to own initiative Although a survey hire or tool hire background would be great, we are keen to recruit someone with a proven passion for customer service and the ambition to learn and develop Benefits Include: Competitive salary and bonus scheme Up to 22 days annual leave plus bank holidays Contributory Pension Scheme Free On-site parking Supplemental Pay Types: Bonus scheme Performance bonus Quarterly bonus Experience: Hire Controller: 1 year (preferred) Licence/Certification: Driving Licence (required) Ability to Commute: Hinckley (required) So what next? Please send your CV along with why you would be a great fit for Survey Express Services! Candidates with experience or relevant job titles of; Hire Controller, Admin Executive, Admin Manager, Administrator Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support, may also be considered for this role.
May 03, 2024
Full time
Job Title: Senior Hire Controller Location: Hinckley Salary: 27,000 - 32,000 per year Job Type: Full-time, Permanent. Monday-Friday, no weekends required About Us: Survey Express Services have over 45 years' experience in the industry. Working closely with all the leading manufacturers, we continue to invest in training and equipment for both our workshop and sales staff to ensure we can offer the latest technology and cost saving solutions. The Role: Are you looking for a challenging role where you can thrive in a busy environment? Working for the UK's premier independent Survey and Site Safety Equipment Specialists. Operating from 5 offices nationwide we specialise in the Hire, Sale and Service of Survey and Safety instruments and equipment to the construction, civil engineering and utility sectors. As the first point of contact at our depots, the Senior Hire Controller plays a pivotal role in driving our business' success, by building & maintaining strong customer relationships, understanding our customers' hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within Survey Express Services. A typical day for the Senior Hire Controller will include: Overseeing all hire desk administration including customer and supplier queries Managing sales, incoming and outgoing hires Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities Working effectively with the depot team of drivers and technicians Resolving any customer complaints and supplier issues efficiently About You: Successful applicants should demonstrate the following: Previous experience of working within a high-volume hire desk role is essential Excellent customer service skills with a focus on driving new sales Effective communicator with strong organisational skills and attention to detail Proficient IT skills with working knowledge of MS Office including Outlook and Excel Strong team player with the ability to work to own initiative Although a survey hire or tool hire background would be great, we are keen to recruit someone with a proven passion for customer service and the ambition to learn and develop Benefits Include: Competitive salary and bonus scheme Up to 22 days annual leave plus bank holidays Contributory Pension Scheme Free On-site parking Supplemental Pay Types: Bonus scheme Performance bonus Quarterly bonus Experience: Hire Controller: 1 year (preferred) Licence/Certification: Driving Licence (required) Ability to Commute: Hinckley (required) So what next? Please send your CV along with why you would be a great fit for Survey Express Services! Candidates with experience or relevant job titles of; Hire Controller, Admin Executive, Admin Manager, Administrator Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support, may also be considered for this role.
Your new company A healthcare solutions company Your new role Customer support helpdesk advisor This role will involve dealing with all incoming enquiries from users regarding the company products. The customers consist of varying medical professionals across the UK. The enquiries include general advice and assistance with using our systems, functional requests, technical issues, licence queries and potential sales. What you'll need to succeed Excellent verbal communication skills Ability to write clearly and concisely without spelling mistakes and grammatical errors Polite and courteous at all times Punctual Attention to detail Excellent troubleshooting skills Good IT skills Ability to identify potential risk Able to identify the importance of customer queries Ability to organise own workload and to work unsupervised Understanding of when to escalate issues to other members of the team or ask for help Ensure deadlines are met Adaptable and responsive to change Able to work with others and comfortable working in a small team Able to communicate needs in a planned way for example to other team members Operates well under pressure Strong understanding of our products layout and functionality (comprehensive training will be provided) Confidence in liaison with senior staff of potential clients/partners Desirable Salesforce experience Website build experience, specifically WordPress What you'll get in return Salary: Competitive Income Protection Life Assurance Enhanced pension Health Cash plan 28 days annual leave + bank holidays Sick pay scheme A range of flexible benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 03, 2024
Full time
Your new company A healthcare solutions company Your new role Customer support helpdesk advisor This role will involve dealing with all incoming enquiries from users regarding the company products. The customers consist of varying medical professionals across the UK. The enquiries include general advice and assistance with using our systems, functional requests, technical issues, licence queries and potential sales. What you'll need to succeed Excellent verbal communication skills Ability to write clearly and concisely without spelling mistakes and grammatical errors Polite and courteous at all times Punctual Attention to detail Excellent troubleshooting skills Good IT skills Ability to identify potential risk Able to identify the importance of customer queries Ability to organise own workload and to work unsupervised Understanding of when to escalate issues to other members of the team or ask for help Ensure deadlines are met Adaptable and responsive to change Able to work with others and comfortable working in a small team Able to communicate needs in a planned way for example to other team members Operates well under pressure Strong understanding of our products layout and functionality (comprehensive training will be provided) Confidence in liaison with senior staff of potential clients/partners Desirable Salesforce experience Website build experience, specifically WordPress What you'll get in return Salary: Competitive Income Protection Life Assurance Enhanced pension Health Cash plan 28 days annual leave + bank holidays Sick pay scheme A range of flexible benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
A high growth technology business based in North Bristol are looking for a new Administrator to join the team due to growth and performance! You will be responsible for: You will provide sales administration support to the sales team Processing quotes and orders through the CRM (SalesForce) Maintaining accurate CRM notes is a key part of your role As the Sales Administrator you will be sourcing products to ensure a competitive price and short lead time Quality checking and approving sales orders Raising of sales orders & purchase orders into Sage You will also be liaising with suppliers, managing lead times & order updates Collaborate with internal departments to ensure complete end to end management of orders and queries Dealing with incoming Customer Care calls, emails and helpdesk tickets in a professional and timely manner You will have the following skills and experience: You will need to have strong administrative experience You will also need to have used a CRM such SalesForce If you have used Sage this is also beneficial, please highlight within your CV Strong relationship building skills, communication and ability to work proactively
May 03, 2024
Full time
A high growth technology business based in North Bristol are looking for a new Administrator to join the team due to growth and performance! You will be responsible for: You will provide sales administration support to the sales team Processing quotes and orders through the CRM (SalesForce) Maintaining accurate CRM notes is a key part of your role As the Sales Administrator you will be sourcing products to ensure a competitive price and short lead time Quality checking and approving sales orders Raising of sales orders & purchase orders into Sage You will also be liaising with suppliers, managing lead times & order updates Collaborate with internal departments to ensure complete end to end management of orders and queries Dealing with incoming Customer Care calls, emails and helpdesk tickets in a professional and timely manner You will have the following skills and experience: You will need to have strong administrative experience You will also need to have used a CRM such SalesForce If you have used Sage this is also beneficial, please highlight within your CV Strong relationship building skills, communication and ability to work proactively
About The Role We are pleased to be recruiting for a Helpdesk Administrator to work on our maintenance help desk. The successful applicant will be working within our reactive maintenance contract on our customer helpdesk. Responsibilities: Prioritising and logging faults on the correct database. Providing high quality first point of contact service for all our customers reporting into the helpdesk. Assisting with the co-ordinating of engineers and proactively dealing with their queries. Dealing with outside contractors to arrange attendance to localised faults. Providing clients with timely updates on the current status of their jobs. The submission of paperwork to the client within the agreed timescales. Accountable for the accurate updating of the day diary as work progresses. Arranging site meetings/visits between clients, contractors and operatives. Updating the PPM database. Ordering materials, liaising with wholesalers while maintaining communication with the internal accounts department. Typing and amending ET&I paperwork as required. Accountable for facilitating invoicing/applications. Raising purchase orders in line with departmental requirements. The successful applicant will be: Highly proficient IT skills including competence in MS Project, Excel, Word and CAD have good communication skills, fluent in both written and oral English - the ability to communicate confidently and clearly is imperative Ability to work to tight deadlines The ability to influence others and co-ordinate work flows Reliable, punctual, well organised Experienced in providing diverse and flexible administrative support Hours of Work: Ideally this is a full time role offering 40 hours per week 9.00am to 5.30pm, Monday to Friday. KH Engineering Services are part of the M Group where we can offer the following company benefits; 23 days holiday (plus 8 bank holidays), Life Assurance + Health Cash plan, Company Pension Scheme, Developmental Training, Employee Assistance Programme, and a My Rewards Scheme to help save on everyday spending. KH Engineering Services Limited are an equal opportunities employer
May 03, 2024
Full time
About The Role We are pleased to be recruiting for a Helpdesk Administrator to work on our maintenance help desk. The successful applicant will be working within our reactive maintenance contract on our customer helpdesk. Responsibilities: Prioritising and logging faults on the correct database. Providing high quality first point of contact service for all our customers reporting into the helpdesk. Assisting with the co-ordinating of engineers and proactively dealing with their queries. Dealing with outside contractors to arrange attendance to localised faults. Providing clients with timely updates on the current status of their jobs. The submission of paperwork to the client within the agreed timescales. Accountable for the accurate updating of the day diary as work progresses. Arranging site meetings/visits between clients, contractors and operatives. Updating the PPM database. Ordering materials, liaising with wholesalers while maintaining communication with the internal accounts department. Typing and amending ET&I paperwork as required. Accountable for facilitating invoicing/applications. Raising purchase orders in line with departmental requirements. The successful applicant will be: Highly proficient IT skills including competence in MS Project, Excel, Word and CAD have good communication skills, fluent in both written and oral English - the ability to communicate confidently and clearly is imperative Ability to work to tight deadlines The ability to influence others and co-ordinate work flows Reliable, punctual, well organised Experienced in providing diverse and flexible administrative support Hours of Work: Ideally this is a full time role offering 40 hours per week 9.00am to 5.30pm, Monday to Friday. KH Engineering Services are part of the M Group where we can offer the following company benefits; 23 days holiday (plus 8 bank holidays), Life Assurance + Health Cash plan, Company Pension Scheme, Developmental Training, Employee Assistance Programme, and a My Rewards Scheme to help save on everyday spending. KH Engineering Services Limited are an equal opportunities employer
A well established organisation in the Burton Upon Trent area are looking for a Repairs Planner to join their team on a temporary to Permeant contract to help support the delivery of excellent customer service whilst organising both pre planned and reactive maintenance work. Repairs Planner Monday to Friday Temporary to Perm Burton Upon Trent based 14- 16 ph paid weekly via umbrella As a Repairs Planner, you will be carrying out the following duties: To schedule out engineers to attend work orders and organise any follow on work as required. To maintain the database and ensure all information is up to date To conduct customer surveys and compile results Process orders, invoices and other contract documentation To be successful as a Repairs Planner, you will have experience: In a similar role such as Repairs clerk, helpdesk scheduler, fm planner, facilities administrator etc In a fast paced, performance based role In a maintenance or facilities background The benefits of this Repairs Planner role are: Commutable location with easy transport links close by Experience in a reputable company Chance for progression due to business size If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
May 03, 2024
Contractor
A well established organisation in the Burton Upon Trent area are looking for a Repairs Planner to join their team on a temporary to Permeant contract to help support the delivery of excellent customer service whilst organising both pre planned and reactive maintenance work. Repairs Planner Monday to Friday Temporary to Perm Burton Upon Trent based 14- 16 ph paid weekly via umbrella As a Repairs Planner, you will be carrying out the following duties: To schedule out engineers to attend work orders and organise any follow on work as required. To maintain the database and ensure all information is up to date To conduct customer surveys and compile results Process orders, invoices and other contract documentation To be successful as a Repairs Planner, you will have experience: In a similar role such as Repairs clerk, helpdesk scheduler, fm planner, facilities administrator etc In a fast paced, performance based role In a maintenance or facilities background The benefits of this Repairs Planner role are: Commutable location with easy transport links close by Experience in a reputable company Chance for progression due to business size If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
JAG Programme Administrator- London Who will you be working for? Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK. This role is based in their London Office Hybrid working - Regents Park Temp role starting Immediately for 1-2 Months £24,652- £15 an hour What will you be doing? We are seeking a full-time JAG Programme administrator The programme administrator will be responsible for administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit. Providing administration for the accreditation programme Support services to register with the accreditation/ certification scheme, making clear the benefits of accreditation/certification. Organise accreditation assessments and process applications and results. Liaise with assessors, clinicians and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high quality service is delivered. Coordinating training days and governance meetings Providing administration for training days, including booking venues and liaising with trainers, colleagues and delegates. Issuing invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists. Preparing training material including packs and online documentation. Collating and reporting on feedback from training days and events. Communications Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service. Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web tools, resetting passwords and/or setting up new users. Contribute to writing website copy, guidance materials and blogs. Financial responsibility Contribute to financial processes as per unit policies including raising of annual subscription invoices, processing invoices for payment, processing expense claims and processing other bills for travel, accommodation and teleconferences. Receive and check invoices using a range of systems. Experience Essential Experience of assisting with the planning and coordination of effective meetings and events. Experience of supporting formal committee-style meetings including writing high quality minutes of meetings. Demonstrable experience of engaging and communicating with stakeholders effectively. Customer service experience. Desirable Experience of administration in a healthcare or related context.
May 02, 2024
Seasonal
JAG Programme Administrator- London Who will you be working for? Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK. This role is based in their London Office Hybrid working - Regents Park Temp role starting Immediately for 1-2 Months £24,652- £15 an hour What will you be doing? We are seeking a full-time JAG Programme administrator The programme administrator will be responsible for administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit. Providing administration for the accreditation programme Support services to register with the accreditation/ certification scheme, making clear the benefits of accreditation/certification. Organise accreditation assessments and process applications and results. Liaise with assessors, clinicians and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high quality service is delivered. Coordinating training days and governance meetings Providing administration for training days, including booking venues and liaising with trainers, colleagues and delegates. Issuing invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists. Preparing training material including packs and online documentation. Collating and reporting on feedback from training days and events. Communications Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service. Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web tools, resetting passwords and/or setting up new users. Contribute to writing website copy, guidance materials and blogs. Financial responsibility Contribute to financial processes as per unit policies including raising of annual subscription invoices, processing invoices for payment, processing expense claims and processing other bills for travel, accommodation and teleconferences. Receive and check invoices using a range of systems. Experience Essential Experience of assisting with the planning and coordination of effective meetings and events. Experience of supporting formal committee-style meetings including writing high quality minutes of meetings. Demonstrable experience of engaging and communicating with stakeholders effectively. Customer service experience. Desirable Experience of administration in a healthcare or related context.
Gordon Yates Recruitment Consultancy
City, Liverpool
JAG Programme Administrator- Liverpool Who will you be working for? Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK. This role is based in their Liverpool Office Hybrid working - Temp role starting Immediately for 1-2 Months £21,652- £13 an hour What will you be doing? We are seeking a full-time JAG Programme administrator The programme administrator will be responsible for administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit. Providing administration for the accreditation programme Support services to register with the accreditation/ certification scheme, making clear the benefits of accreditation/certification. Organise accreditation assessments and process applications and results. Liaise with assessors, clinicians and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high quality service is delivered. Coordinating training days and governance meetings Providing administration for training days, including booking venues and liaising with trainers, colleagues and delegates. Issuing invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists. Preparing training material including packs and online documentation. Collating and reporting on feedback from training days and events. Communications Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service. Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web tools, resetting passwords and/or setting up new users. Contribute to writing website copy, guidance materials and blogs. Financial responsibility Contribute to financial processes as per unit policies including raising of annual subscription invoices, processing invoices for payment, processing expense claims and processing other bills for travel, accommodation and teleconferences. Receive and check invoices using a range of systems. Experience Essential Experience of assisting with the planning and coordination of effective meetings and events. Experience of supporting formal committee-style meetings including writing high quality minutes of meetings. Demonstrable experience of engaging and communicating with stakeholders effectively. Customer service experience. Desirable Experience of administration in a healthcare or related context.
May 02, 2024
Seasonal
JAG Programme Administrator- Liverpool Who will you be working for? Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK. This role is based in their Liverpool Office Hybrid working - Temp role starting Immediately for 1-2 Months £21,652- £13 an hour What will you be doing? We are seeking a full-time JAG Programme administrator The programme administrator will be responsible for administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit. Providing administration for the accreditation programme Support services to register with the accreditation/ certification scheme, making clear the benefits of accreditation/certification. Organise accreditation assessments and process applications and results. Liaise with assessors, clinicians and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high quality service is delivered. Coordinating training days and governance meetings Providing administration for training days, including booking venues and liaising with trainers, colleagues and delegates. Issuing invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists. Preparing training material including packs and online documentation. Collating and reporting on feedback from training days and events. Communications Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service. Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web tools, resetting passwords and/or setting up new users. Contribute to writing website copy, guidance materials and blogs. Financial responsibility Contribute to financial processes as per unit policies including raising of annual subscription invoices, processing invoices for payment, processing expense claims and processing other bills for travel, accommodation and teleconferences. Receive and check invoices using a range of systems. Experience Essential Experience of assisting with the planning and coordination of effective meetings and events. Experience of supporting formal committee-style meetings including writing high quality minutes of meetings. Demonstrable experience of engaging and communicating with stakeholders effectively. Customer service experience. Desirable Experience of administration in a healthcare or related context.
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK s leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
May 02, 2024
Full time
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK s leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
IT Support Administrator - 22- 25K - West Yorkshire An established client of ours in the professional services sector are looking for a the IT Administrator to join their internal IT department, on a permanent basis. The successful candidate will provide generalist IT support to the business, and to support the IT Officer with technical related projects. This is an office-based role, so applicants must be within a commutable distance of the area and comfortable working on-site Monday to Friday. The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to Develop your IT skills further with the IT team. Role Responsibilities: IT Helpdesk duties - providing support on key IT systems - Windows, Office, DMS Typical IT Helpdesk duties including (non-comprehensive) setting up new contracts in SharePoint, setup & deploy IT equipment, upkeep of IT equipment, troubleshoot hardware and software issues and when necessary, work with third parties to report/log/resolve issues, setup fob keys, setup user accounts and profiles, maintain detailed inventory of all IT equipment) Create and maintain IT procedures, manuals, and guides. Assist with managing company telecommunications and mobile system. Participate in other duties as and when required. Azure Comply with all policies and procedures within the company. Carry out all duties with regard to and ensuring equal opportunity. Work with all employees within the company in the fulfilment of our aims. Ensure that you remain compliant with health and safety regulations and accepted safe practice at all times. Report any health and safety issues or contraventions witnessed anywhere within the business to your manager. This is an excellent opportunity for an enthusiastic and passionate IT Support Administrator to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Jasmine Brady for more information on (phone number removed) / email your CV to (url removed) For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 02, 2024
Full time
IT Support Administrator - 22- 25K - West Yorkshire An established client of ours in the professional services sector are looking for a the IT Administrator to join their internal IT department, on a permanent basis. The successful candidate will provide generalist IT support to the business, and to support the IT Officer with technical related projects. This is an office-based role, so applicants must be within a commutable distance of the area and comfortable working on-site Monday to Friday. The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to Develop your IT skills further with the IT team. Role Responsibilities: IT Helpdesk duties - providing support on key IT systems - Windows, Office, DMS Typical IT Helpdesk duties including (non-comprehensive) setting up new contracts in SharePoint, setup & deploy IT equipment, upkeep of IT equipment, troubleshoot hardware and software issues and when necessary, work with third parties to report/log/resolve issues, setup fob keys, setup user accounts and profiles, maintain detailed inventory of all IT equipment) Create and maintain IT procedures, manuals, and guides. Assist with managing company telecommunications and mobile system. Participate in other duties as and when required. Azure Comply with all policies and procedures within the company. Carry out all duties with regard to and ensuring equal opportunity. Work with all employees within the company in the fulfilment of our aims. Ensure that you remain compliant with health and safety regulations and accepted safe practice at all times. Report any health and safety issues or contraventions witnessed anywhere within the business to your manager. This is an excellent opportunity for an enthusiastic and passionate IT Support Administrator to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Jasmine Brady for more information on (phone number removed) / email your CV to (url removed) For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
We are recruiting for a part time facilities administrator to provide administration support on a busy Facilities Management desk in the East Newcastle (NE28) area. The role is a temporary position ongoing. The role is paying 12.01/hr plus holiday pay, Working days are normally Mon-Wed depending on requirements. The role will cover several administrative disciplines: Coordination of all back office administrative duties - Data entry on delivery and logistics/stock information - time sheet collection - clerical support duties - Helpdesk - liaison with engineers and end clients - general site administration The candidate will need a multi-role approach to the position as the work will cover a spectrum of office and support services to an FM operation - provide a cohesive and structured back office system to support the engineering operations - coordination within the team of support administrators and provide a more efficient and streamlined way of working -ideally some experience of helpdesk (facilities), including client and engineer liaison -raising and closing of jobs and the internal database/system - contract administration and all associated back office support - data entry - assist in a general administrative tasks to including basic clerical duties The individual will need to meet the following criteria: - have Administration experience - be familiar with large scale facilities / sites - be willing to work "hands-on" and complete general administrative duties -be familiar with excel and general microsoft packages plus bespoke databases - be a self starter, with a drive to an efficient back office support system If you are interested then please click the APPLY button now PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors. Please note if you have not heard from us within 5 days, then your application has not been successful. PRS is an equal opportunities employer.
May 02, 2024
Seasonal
We are recruiting for a part time facilities administrator to provide administration support on a busy Facilities Management desk in the East Newcastle (NE28) area. The role is a temporary position ongoing. The role is paying 12.01/hr plus holiday pay, Working days are normally Mon-Wed depending on requirements. The role will cover several administrative disciplines: Coordination of all back office administrative duties - Data entry on delivery and logistics/stock information - time sheet collection - clerical support duties - Helpdesk - liaison with engineers and end clients - general site administration The candidate will need a multi-role approach to the position as the work will cover a spectrum of office and support services to an FM operation - provide a cohesive and structured back office system to support the engineering operations - coordination within the team of support administrators and provide a more efficient and streamlined way of working -ideally some experience of helpdesk (facilities), including client and engineer liaison -raising and closing of jobs and the internal database/system - contract administration and all associated back office support - data entry - assist in a general administrative tasks to including basic clerical duties The individual will need to meet the following criteria: - have Administration experience - be familiar with large scale facilities / sites - be willing to work "hands-on" and complete general administrative duties -be familiar with excel and general microsoft packages plus bespoke databases - be a self starter, with a drive to an efficient back office support system If you are interested then please click the APPLY button now PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors. Please note if you have not heard from us within 5 days, then your application has not been successful. PRS is an equal opportunities employer.
Facilities Administrator Job Profile An understanding of facilities administration functions with an ability to take instructions and act on their own initiative. Must have effective communication skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and parts of the division in a Facilities Coordinator capacity. Functions To support the CDM in finance reporting functions including WIP, debt control, variance analysis, PPM costing planning/tracker and budget building To ensure subcontract renewals are coordinated and administered To train and support the development of other Facilities Coordinators and Facilities Administrators To deputise for Facilities Coordinators, Facilities Administrators and on occasions, the CDM To support the CDM by leading on administration aspects of internal and external client audits To complete SOPF Site Audits as required by the CDM Support the contract team with contractor inductions, RAMS (Risk Assessment and Method Statement) and permits Act as Subject Matter Expert for PFI SOP (Admin and FC related duties only) Provide support, training and coaching for new employees To Copy Facilities Admin Duties to here Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the FM operations Assist other PPP premises with Reactive and PPM if requested by the CDM. Continue with self-development to improve service delivery and reduce outsourcing needs. Job Measurement Data Internal and External KPI Performance Financial Penalties Internal and Reporting Essential Must have min 3 years Facilities Coordinator in a multi contract/site or large-scale account Good understanding of customer service, IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal Technology i.e., Microsoft Word and Excel, Outlook, and good typing skills Good understanding of CAFM Technical knowledge of Mechanical/Electrical Plant and Equipment Ability to prioritise workload and tasks Can do attitude with a proactive approach Have a good awareness of Health & safety working practices Desirables IOSH (Managing safely) Previous history of working within Facilities Management Services and knowledge of Facilities Management software.
May 02, 2024
Full time
Facilities Administrator Job Profile An understanding of facilities administration functions with an ability to take instructions and act on their own initiative. Must have effective communication skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and parts of the division in a Facilities Coordinator capacity. Functions To support the CDM in finance reporting functions including WIP, debt control, variance analysis, PPM costing planning/tracker and budget building To ensure subcontract renewals are coordinated and administered To train and support the development of other Facilities Coordinators and Facilities Administrators To deputise for Facilities Coordinators, Facilities Administrators and on occasions, the CDM To support the CDM by leading on administration aspects of internal and external client audits To complete SOPF Site Audits as required by the CDM Support the contract team with contractor inductions, RAMS (Risk Assessment and Method Statement) and permits Act as Subject Matter Expert for PFI SOP (Admin and FC related duties only) Provide support, training and coaching for new employees To Copy Facilities Admin Duties to here Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the FM operations Assist other PPP premises with Reactive and PPM if requested by the CDM. Continue with self-development to improve service delivery and reduce outsourcing needs. Job Measurement Data Internal and External KPI Performance Financial Penalties Internal and Reporting Essential Must have min 3 years Facilities Coordinator in a multi contract/site or large-scale account Good understanding of customer service, IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal Technology i.e., Microsoft Word and Excel, Outlook, and good typing skills Good understanding of CAFM Technical knowledge of Mechanical/Electrical Plant and Equipment Ability to prioritise workload and tasks Can do attitude with a proactive approach Have a good awareness of Health & safety working practices Desirables IOSH (Managing safely) Previous history of working within Facilities Management Services and knowledge of Facilities Management software.
Excel Administrator - Leeds Type - Office based Length of contract - temporary ongoing Working hours-Monday to Friday 8am till 4pm Pay - 11.44 The role is on our client helpdesk providing support over the phone to the client estate, logging jobs for engineers and dealing with any requests which come in out of hours, so customer service and a good telephone manner and admin skills are vital to be considered for the role Main duties: Checking data Chasing up jobs Reports Data Matching Excel Data Inputting Main Responsibilities Based within a 24/7 National Service Centre handling calls, emails, web chats and other inbound / outbound transactions from customers and stakeholders within the agreed service levels. Ownership of customer requests through to completion ensuring a timely resolution. Handle both inbound and outbound transactions to an excellent standard and in line with company quality standards Actively listen to customer and colleagues, clarifying requirements and setting expectations Manage queries by accurately understanding and managing customer contact with excellent attention to detail Proactively identify jobs at risk, and escalate where appropriate to ensure targets are met Real time management of incidents and escalations Accurately obtain and record customer / engineer / stakeholder interactions, enquiries and complaints using the appropriate systems Working with third party suppliers Liaise effectively with internal departments and coordinate applicable action where necessary to ensure timely attendance for jobs Dispatching jobs to the Engineers over the phone or via electronic interfaces ensuring attendance within the required priority Raising purchase orders to facilitate the completion of work orders Logging all necessary information to enable the optimum engineering response Provide accurate and timely communication to all levels of management to inform them of priority jobs, accidents, near misses or instances of absence Raise any relevant access permits on behalf of Engineers to ensure their compliance on our customer's sites Achieve the required level of competency to be able to deal with the various clients and contracts of the National Service Centre Maintain accurate records for out of hours teams to ensure minimal disruption And any reasonable request
May 02, 2024
Seasonal
Excel Administrator - Leeds Type - Office based Length of contract - temporary ongoing Working hours-Monday to Friday 8am till 4pm Pay - 11.44 The role is on our client helpdesk providing support over the phone to the client estate, logging jobs for engineers and dealing with any requests which come in out of hours, so customer service and a good telephone manner and admin skills are vital to be considered for the role Main duties: Checking data Chasing up jobs Reports Data Matching Excel Data Inputting Main Responsibilities Based within a 24/7 National Service Centre handling calls, emails, web chats and other inbound / outbound transactions from customers and stakeholders within the agreed service levels. Ownership of customer requests through to completion ensuring a timely resolution. Handle both inbound and outbound transactions to an excellent standard and in line with company quality standards Actively listen to customer and colleagues, clarifying requirements and setting expectations Manage queries by accurately understanding and managing customer contact with excellent attention to detail Proactively identify jobs at risk, and escalate where appropriate to ensure targets are met Real time management of incidents and escalations Accurately obtain and record customer / engineer / stakeholder interactions, enquiries and complaints using the appropriate systems Working with third party suppliers Liaise effectively with internal departments and coordinate applicable action where necessary to ensure timely attendance for jobs Dispatching jobs to the Engineers over the phone or via electronic interfaces ensuring attendance within the required priority Raising purchase orders to facilitate the completion of work orders Logging all necessary information to enable the optimum engineering response Provide accurate and timely communication to all levels of management to inform them of priority jobs, accidents, near misses or instances of absence Raise any relevant access permits on behalf of Engineers to ensure their compliance on our customer's sites Achieve the required level of competency to be able to deal with the various clients and contracts of the National Service Centre Maintain accurate records for out of hours teams to ensure minimal disruption And any reasonable request
Contract Support Administrator- London Holborn/Charing Cross- 35k- Fully On site Role Are you an experienced Contract Support Administrator looking for a new role where you can grow and progress? Are you interested in working for a company who support professional growth and progression? My client, a leading Facilities and Maintenance Provider are currently recruiting for an experienced Facilities Contract Support Administrator to be based at a beautiful building in Charing Cross/ Holborn. The ideal candidate will have previous experience working as a Contract Support Administrator and be looking for a position where they can grow and progress within a business. Monday - Friday Full time in the Office- 8.00- 17.00 Key duties and responsibilities: General Administration Duties Managing deadlines and KPIs Raising Purchase Orders WIP and Budget Reports PPMS All Financial Administration- WIP, Reports etc Updating client portals and databases, including statuses of jobs and tracking progress. Attending weekly / monthly meetings for WIP, Engineers tool box talks, health and safety meetings. Liaising with clients to log repairs / orders and delivery specifications onto bespoke database and arranging appropriate appointments with resident Logging jobs and dispatching to the relevant engineer / allocating and organising their diaries Liaise with suppliers and in house engineers to ensure works are carried out to specification Ordering materials for engineers Liaising with residents / clients / contractors and surveyors to provide regular updates on repairs Closing down repairs (updating notes) on inhouse database using KPIS and utilising the correct SOR codes Providing daily and weekly updates / reports to clients on completed and outstanding repairs Attending and providing feedback weekly monthly meeting with clients and internal Management Allocate reactive and planned maintenance tasks to correct resource Log all helpdesk interactions Inform management of recurrent problems Management of statutory documentation and deadlines Follow up with clients to ensure complete resolutions of issues Arranging access for subcontractors / visitors Planned preventative management
May 02, 2024
Full time
Contract Support Administrator- London Holborn/Charing Cross- 35k- Fully On site Role Are you an experienced Contract Support Administrator looking for a new role where you can grow and progress? Are you interested in working for a company who support professional growth and progression? My client, a leading Facilities and Maintenance Provider are currently recruiting for an experienced Facilities Contract Support Administrator to be based at a beautiful building in Charing Cross/ Holborn. The ideal candidate will have previous experience working as a Contract Support Administrator and be looking for a position where they can grow and progress within a business. Monday - Friday Full time in the Office- 8.00- 17.00 Key duties and responsibilities: General Administration Duties Managing deadlines and KPIs Raising Purchase Orders WIP and Budget Reports PPMS All Financial Administration- WIP, Reports etc Updating client portals and databases, including statuses of jobs and tracking progress. Attending weekly / monthly meetings for WIP, Engineers tool box talks, health and safety meetings. Liaising with clients to log repairs / orders and delivery specifications onto bespoke database and arranging appropriate appointments with resident Logging jobs and dispatching to the relevant engineer / allocating and organising their diaries Liaise with suppliers and in house engineers to ensure works are carried out to specification Ordering materials for engineers Liaising with residents / clients / contractors and surveyors to provide regular updates on repairs Closing down repairs (updating notes) on inhouse database using KPIS and utilising the correct SOR codes Providing daily and weekly updates / reports to clients on completed and outstanding repairs Attending and providing feedback weekly monthly meeting with clients and internal Management Allocate reactive and planned maintenance tasks to correct resource Log all helpdesk interactions Inform management of recurrent problems Management of statutory documentation and deadlines Follow up with clients to ensure complete resolutions of issues Arranging access for subcontractors / visitors Planned preventative management
HR Systems Administrator London, ASAP Hybrid Can be a contract or perm, but preference for perm Endeavour Recruitment has an exciting opportunity for an HR Systems Administrator with strong experience to join a major client in the publishing sector in London. The HR Systems Administrator will be responsible for maintaining the HR System ( Cascade) ensuring the system is correctly set up to hold accurate data, functionality and workflow processes and to problem solve technical issues that arise in order that both HR team users and the employee can rely on the system for accurate data and correct workflow process. This role will support and maintain the HR system ( Cascade) on a day to day basis and also on the design, development, testing and implementation of new processes and procedures. Key Responsibilities Maintain the HR System to function correctly in respect of data entry, data fields, screens and the workflow processes and dependencies. Updating employee and role data in Cascade ie updating data on employee benefits, on holidays entitlements, work patterns, setting up new job titles, new departments etc. Create, test and implement new screens and data fields as required. Create new screens, new fields and functionality to record and process new pay and benefits items, for example Healthcare Plans, Sharesave Plans, new leave types etc. Produce scheduled HR Reports and respond to requests for new reports to be created and produced Answer employees questions on HR system functionality and data to resolve HR user and employee issuers. This can across a wide variety of items, for example problems logging into the system, answering individual queries on how annual holidays are calculated and prorated within the system. Maintaining and updating Company rules within the system such as setting holiday years and entitlements based on variants such as part time, length of service etc and applying the Company Rules accurately to the relevant employee groups Perform individual and bulk data uploads to the system, creating excel spreadsheet, importing and exporting to excel Using document templates to create mail merges from data held in Cascade to produce individual employee letters for events such as annual pay review, annual bonus plan etc. Be the person who contacts the Vendors Helpdesk, secure 1st Line support to resolve systems issues and ensure issues are escalated if not resolved Work closely with internal payroll team to ensure accurate data and synchronisation between HR and Payroll modules of Cascade happen each month Maintain, allocate and protect User profiles, making sure that users are assigned the correct profile for their access level rights Process suppliers invoices at system for coding and 1st stage approval for payment Ad-hoc tasks to support managing HR projects, Reward programme and update HR systems. Knowledge, qualifications and experience Experience working with a Cascade HR system as Admin level is highly desirable Proven experience in Excel at intermediate level Expert using Microsoft Words, Outlook, Teams etc. Strong numeracy skills and comfortable with calculations. Customer Service Skills, respond to and resolve user queries in a clear and professional way Good written and verbal communication skills Highly organised and able to identify tasks based on priority Strong time management skills, able to multi-task and meet competing deadlines Able to maintain confidentiality of personal and sensitive data at all times Apply by sending us your CV or get in touch ASAP for further details.
May 02, 2024
Full time
HR Systems Administrator London, ASAP Hybrid Can be a contract or perm, but preference for perm Endeavour Recruitment has an exciting opportunity for an HR Systems Administrator with strong experience to join a major client in the publishing sector in London. The HR Systems Administrator will be responsible for maintaining the HR System ( Cascade) ensuring the system is correctly set up to hold accurate data, functionality and workflow processes and to problem solve technical issues that arise in order that both HR team users and the employee can rely on the system for accurate data and correct workflow process. This role will support and maintain the HR system ( Cascade) on a day to day basis and also on the design, development, testing and implementation of new processes and procedures. Key Responsibilities Maintain the HR System to function correctly in respect of data entry, data fields, screens and the workflow processes and dependencies. Updating employee and role data in Cascade ie updating data on employee benefits, on holidays entitlements, work patterns, setting up new job titles, new departments etc. Create, test and implement new screens and data fields as required. Create new screens, new fields and functionality to record and process new pay and benefits items, for example Healthcare Plans, Sharesave Plans, new leave types etc. Produce scheduled HR Reports and respond to requests for new reports to be created and produced Answer employees questions on HR system functionality and data to resolve HR user and employee issuers. This can across a wide variety of items, for example problems logging into the system, answering individual queries on how annual holidays are calculated and prorated within the system. Maintaining and updating Company rules within the system such as setting holiday years and entitlements based on variants such as part time, length of service etc and applying the Company Rules accurately to the relevant employee groups Perform individual and bulk data uploads to the system, creating excel spreadsheet, importing and exporting to excel Using document templates to create mail merges from data held in Cascade to produce individual employee letters for events such as annual pay review, annual bonus plan etc. Be the person who contacts the Vendors Helpdesk, secure 1st Line support to resolve systems issues and ensure issues are escalated if not resolved Work closely with internal payroll team to ensure accurate data and synchronisation between HR and Payroll modules of Cascade happen each month Maintain, allocate and protect User profiles, making sure that users are assigned the correct profile for their access level rights Process suppliers invoices at system for coding and 1st stage approval for payment Ad-hoc tasks to support managing HR projects, Reward programme and update HR systems. Knowledge, qualifications and experience Experience working with a Cascade HR system as Admin level is highly desirable Proven experience in Excel at intermediate level Expert using Microsoft Words, Outlook, Teams etc. Strong numeracy skills and comfortable with calculations. Customer Service Skills, respond to and resolve user queries in a clear and professional way Good written and verbal communication skills Highly organised and able to identify tasks based on priority Strong time management skills, able to multi-task and meet competing deadlines Able to maintain confidentiality of personal and sensitive data at all times Apply by sending us your CV or get in touch ASAP for further details.
Facilities and Maintenance Helpdesk Administrator- Hertfordshire- up to 26k My client is currently recruiting for an experienced Helpdesk Administrator to join their busy team based in Hertfordshire. The ideal candidate will have Helpdesk or Administration experience within Facilities and Maintenance or a busy environment. Monday to Friday- Office Based- 8am- Friday 5pm or 9am til 6pm alternate shifts Main Duties General Helpdesk Administration Duties PPMS Raising Purchase Orders Liaising with Engineers and assigning them to works. Assist with the efficient day to day running of help desk reporting to the help desk manager. Receive and process work requests from clients, received via e mail, telephone and portal. Log Calls onto company CAFM system, assign correct trade and supplier, book appointments, send PO's, process permits. Manage planned maintenance schedules including compliance, and reactive requests associated with the PPM being managed ensuring that the account coordinator is updated. Process updates from suppliers obtaining information for quotes where required, upload all updates onto CAFM system and portals. Estimate further works. Close down completed job Send client reports. Be part of the weekend rota where required paid overtime. Attend client meetings where necessary. Other help desk tasks that are within the capability of the Help Desk Coordinator. If you are interested in this position please apply today
May 02, 2024
Full time
Facilities and Maintenance Helpdesk Administrator- Hertfordshire- up to 26k My client is currently recruiting for an experienced Helpdesk Administrator to join their busy team based in Hertfordshire. The ideal candidate will have Helpdesk or Administration experience within Facilities and Maintenance or a busy environment. Monday to Friday- Office Based- 8am- Friday 5pm or 9am til 6pm alternate shifts Main Duties General Helpdesk Administration Duties PPMS Raising Purchase Orders Liaising with Engineers and assigning them to works. Assist with the efficient day to day running of help desk reporting to the help desk manager. Receive and process work requests from clients, received via e mail, telephone and portal. Log Calls onto company CAFM system, assign correct trade and supplier, book appointments, send PO's, process permits. Manage planned maintenance schedules including compliance, and reactive requests associated with the PPM being managed ensuring that the account coordinator is updated. Process updates from suppliers obtaining information for quotes where required, upload all updates onto CAFM system and portals. Estimate further works. Close down completed job Send client reports. Be part of the weekend rota where required paid overtime. Attend client meetings where necessary. Other help desk tasks that are within the capability of the Help Desk Coordinator. If you are interested in this position please apply today
We're recruiting for an Office Admin Assistant role based in Chesham, offering the chance to join a small but growing team and company who are more than just leaders in their industry, they're part of a larger group and are the highest performing office in the country! They're a company that really take care of their staff and offer fantastic support and training as well as opportunities. This is a full-time role on what is initially a temporary basis on an ongoing basis, but they are very open to hearing from people that would be interested in longer term permanent roles with them too and would like a temp to perm position. If you are serious about wanting to join a team that will train you, support you and offer everything you need to grow and progress, this is a great place to do so! This team operate Monday to Friday, 9am to 5.30pm with an hours lunch, with hybrid working after training and probation (3 days in and 2 days wfh a week). This position would be ideal for someone that has high-quality written skills, computer skills etc., so typically we've seen graduates do well in these roles, but also very interested in speaking to those with office/admin experience. The starting hourly rate for this role is around 12 per hour and if the role was to turn permanent, a starting salary of anywhere between 22k to 25k would be up for negotiation; as well as offering a number of fantastic benefits which include 23 days leave which increases over time, enhanced pension scheme, private health insurance and more, as well as lots of work socials, voucher schemes, employee of the month, foodie clubs and more. What does the day-to-day look like? The key duties of this role will be to assist the administration team with a key role related to the management of incoming communications, this could be phone, email and post, and processing/management of evidence in relation to legal cases. What do we need from you? Due to the nature of the role detailed above, you will need to be articulate, have excellent communication skills and be able to work off your own initiative whilst being a key member of a small team. Attention to detail is a hugely important thing in this role as you're dealing with legal documents daily. Due to the location of the offices, you will ideally be a driver to be able to get to the offices, although there are some good public transport links within Chesham and the surrounding areas. Finally, to be considered you must either have some form of office experience or be a graduate looking to get into an office role. What next? Apply for the role, get in touch with Bobby or Izzy and we are looking to hold interviews asap with the ability to start people as soon as possible Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 02, 2024
Seasonal
We're recruiting for an Office Admin Assistant role based in Chesham, offering the chance to join a small but growing team and company who are more than just leaders in their industry, they're part of a larger group and are the highest performing office in the country! They're a company that really take care of their staff and offer fantastic support and training as well as opportunities. This is a full-time role on what is initially a temporary basis on an ongoing basis, but they are very open to hearing from people that would be interested in longer term permanent roles with them too and would like a temp to perm position. If you are serious about wanting to join a team that will train you, support you and offer everything you need to grow and progress, this is a great place to do so! This team operate Monday to Friday, 9am to 5.30pm with an hours lunch, with hybrid working after training and probation (3 days in and 2 days wfh a week). This position would be ideal for someone that has high-quality written skills, computer skills etc., so typically we've seen graduates do well in these roles, but also very interested in speaking to those with office/admin experience. The starting hourly rate for this role is around 12 per hour and if the role was to turn permanent, a starting salary of anywhere between 22k to 25k would be up for negotiation; as well as offering a number of fantastic benefits which include 23 days leave which increases over time, enhanced pension scheme, private health insurance and more, as well as lots of work socials, voucher schemes, employee of the month, foodie clubs and more. What does the day-to-day look like? The key duties of this role will be to assist the administration team with a key role related to the management of incoming communications, this could be phone, email and post, and processing/management of evidence in relation to legal cases. What do we need from you? Due to the nature of the role detailed above, you will need to be articulate, have excellent communication skills and be able to work off your own initiative whilst being a key member of a small team. Attention to detail is a hugely important thing in this role as you're dealing with legal documents daily. Due to the location of the offices, you will ideally be a driver to be able to get to the offices, although there are some good public transport links within Chesham and the surrounding areas. Finally, to be considered you must either have some form of office experience or be a graduate looking to get into an office role. What next? Apply for the role, get in touch with Bobby or Izzy and we are looking to hold interviews asap with the ability to start people as soon as possible Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Role: Helpdesk Administrator Location: London, E1 Site Based, No WFH Stat Date: ASAP End Date: 28/06/2024 Rate: 13.50p/h PAYE + Holiday Hours: 40hrs p/w Rotation: Monday - Friday, 08:00 - 16:00 or 09:00 - 17:00 (usually 3 earlies and 1 late) 1st Step Solutions are working on behalf of a leading UK Construction Contractor that have a requirement for an Helpdesk Administrator to join them on a 3 month contract. This is a full time office based position and you will need to complete an Enhanced DBS. Duties: To support in the provision of maintenance services with day to day activities. Ensure that defined administrative functions of the department are carried out in a timely efficient manner. Maintain record keeping systems for the department, some of which will be computerised. Open and distribute all incoming mail. To answer all telephone calls regarding maintenance, income generation, energy and relay information to the relevant manager. Assist the Manager, Operations Manager with all typed and computer generated correspondence, written documents and procedures. General day to day administrative duties To own, maintain and update the site CAFM system in relation to all reactive tasks under their control and management. Updating of the system with information from sub-contractors. Updating of the system with information from operational staff members. To promote a culture of customer service to both internal and external customers and partners and to liaise with other departments regarding issues if required. To undertake any other reasonable tasks and duties relevant to the post and grade as may be determined by the Contract Manager/Helpdesk Manager. Skills/Experience: Good basic knowledge of computers and software. Performing in a busy and demanding Office Environment. Previous customer experience, able to provide a professional and supportive Customer Service. Maintain accurate data records.
May 02, 2024
Contractor
Role: Helpdesk Administrator Location: London, E1 Site Based, No WFH Stat Date: ASAP End Date: 28/06/2024 Rate: 13.50p/h PAYE + Holiday Hours: 40hrs p/w Rotation: Monday - Friday, 08:00 - 16:00 or 09:00 - 17:00 (usually 3 earlies and 1 late) 1st Step Solutions are working on behalf of a leading UK Construction Contractor that have a requirement for an Helpdesk Administrator to join them on a 3 month contract. This is a full time office based position and you will need to complete an Enhanced DBS. Duties: To support in the provision of maintenance services with day to day activities. Ensure that defined administrative functions of the department are carried out in a timely efficient manner. Maintain record keeping systems for the department, some of which will be computerised. Open and distribute all incoming mail. To answer all telephone calls regarding maintenance, income generation, energy and relay information to the relevant manager. Assist the Manager, Operations Manager with all typed and computer generated correspondence, written documents and procedures. General day to day administrative duties To own, maintain and update the site CAFM system in relation to all reactive tasks under their control and management. Updating of the system with information from sub-contractors. Updating of the system with information from operational staff members. To promote a culture of customer service to both internal and external customers and partners and to liaise with other departments regarding issues if required. To undertake any other reasonable tasks and duties relevant to the post and grade as may be determined by the Contract Manager/Helpdesk Manager. Skills/Experience: Good basic knowledge of computers and software. Performing in a busy and demanding Office Environment. Previous customer experience, able to provide a professional and supportive Customer Service. Maintain accurate data records.
An excellent opportunity has arisen to work for our established client in Newbury as a Project Administrator. Please note this is an office-based role. As the Project Administrator, working as part of a team you will be responsible for: Handling telephone enquiries Raising helpdesk tickets on behalf of customers Running a weekly Projects Report and completing updates Scheduling Pro-active Maintenance Visits and Project works Diary management Travel & Hotel Booking Completing Logs relating to Project Works Managing a delivery log for all Project Works hardware Minute taking at Project related meetings. Supporting the Project Manager with the preparation of floor plans, hospitality quotes and proposals Liaising with hospitality suppliers and distributors to help prepare solution quotations. Strong knowledge of using MS Office would be beneficial to perform general administrative duties. An interest in IT & New Technologies would be advantageous for this role. Benefits: 22 days holiday, plus bank holidays, increases to 25 days after 5 years. Pension Scheme 37.5 hours per week Free parking The successful Project Administrator will have the following related skills / experience: A focused and enthusiastic work ethic Excellent communication and organisations skills Be pro-active with a desire to develop technology knowledge and project management skills. A team player is also required. MS office experience is essential.
May 02, 2024
Full time
An excellent opportunity has arisen to work for our established client in Newbury as a Project Administrator. Please note this is an office-based role. As the Project Administrator, working as part of a team you will be responsible for: Handling telephone enquiries Raising helpdesk tickets on behalf of customers Running a weekly Projects Report and completing updates Scheduling Pro-active Maintenance Visits and Project works Diary management Travel & Hotel Booking Completing Logs relating to Project Works Managing a delivery log for all Project Works hardware Minute taking at Project related meetings. Supporting the Project Manager with the preparation of floor plans, hospitality quotes and proposals Liaising with hospitality suppliers and distributors to help prepare solution quotations. Strong knowledge of using MS Office would be beneficial to perform general administrative duties. An interest in IT & New Technologies would be advantageous for this role. Benefits: 22 days holiday, plus bank holidays, increases to 25 days after 5 years. Pension Scheme 37.5 hours per week Free parking The successful Project Administrator will have the following related skills / experience: A focused and enthusiastic work ethic Excellent communication and organisations skills Be pro-active with a desire to develop technology knowledge and project management skills. A team player is also required. MS office experience is essential.
Maintenance Helpdesk Coordinator- CAS 2 Contract: Part-time/Permanent Hours - 20hrs per week Salary: £12,324 per annum Location - Derby DE24 8AA Some organisations talk about making a difference. At Nacro, we do it every day. This takes vision and commitment, but it also takes people, like you, who are passionate about helping young people and adults to turn their lives around and bring about positive change. To attract and develop the best people in the sector, including people who have experienced some of the challenges facing the people we support, we ve created a culture and environment designed to bring out the best in everyone at Nacro. We have an exciting new opportunity to join the Maintenance Team in Derby to contribute to the delivery of efficient and effective repairs and maintenance service across Nacro owned, leased and managed property portfolio in line with agreed standards, statutory requirements and key performance indicators. Who are we looking for? We are looking for a motivated individual with previous knowledge of compliance and property management. You will be a great communicator by phone and email, with excellent time-management skills. You will have previous experience as an administrator, preferably within property-related services. Duties and responsibilities include, but are not limited to: Resolve repair requests from Nacro staff and service users and order the work to be carried out by either approved contractors or partner agencies as appropriate. Monitor progress in the completion of repair and maintenance work and liaise with contractors and partner agencies to minimise any delays and ensure targets and KPI s are met. Collate and analyse information/data in order to produce reports on repairs and maintenance performance as required. Establish and maintain administrative systems and processes to facilitate the effective implementation of repair and maintenance programmes. Provide administrative support, including typing of technical specifications and minute taking, where required. Liaise effectively with project-based staff, contractors and partner agencies to provide an efficient and effective repairs and maintenance service in line with targets and KPI s. For information about Nacro's benefits, please click here. Please apply online.
May 02, 2024
Full time
Maintenance Helpdesk Coordinator- CAS 2 Contract: Part-time/Permanent Hours - 20hrs per week Salary: £12,324 per annum Location - Derby DE24 8AA Some organisations talk about making a difference. At Nacro, we do it every day. This takes vision and commitment, but it also takes people, like you, who are passionate about helping young people and adults to turn their lives around and bring about positive change. To attract and develop the best people in the sector, including people who have experienced some of the challenges facing the people we support, we ve created a culture and environment designed to bring out the best in everyone at Nacro. We have an exciting new opportunity to join the Maintenance Team in Derby to contribute to the delivery of efficient and effective repairs and maintenance service across Nacro owned, leased and managed property portfolio in line with agreed standards, statutory requirements and key performance indicators. Who are we looking for? We are looking for a motivated individual with previous knowledge of compliance and property management. You will be a great communicator by phone and email, with excellent time-management skills. You will have previous experience as an administrator, preferably within property-related services. Duties and responsibilities include, but are not limited to: Resolve repair requests from Nacro staff and service users and order the work to be carried out by either approved contractors or partner agencies as appropriate. Monitor progress in the completion of repair and maintenance work and liaise with contractors and partner agencies to minimise any delays and ensure targets and KPI s are met. Collate and analyse information/data in order to produce reports on repairs and maintenance performance as required. Establish and maintain administrative systems and processes to facilitate the effective implementation of repair and maintenance programmes. Provide administrative support, including typing of technical specifications and minute taking, where required. Liaise effectively with project-based staff, contractors and partner agencies to provide an efficient and effective repairs and maintenance service in line with targets and KPI s. For information about Nacro's benefits, please click here. Please apply online.
administration helpdesk customer support Facilities Administrator Hours : Monday to Friday : 37 hours per week Salary : £12.00 - £13.00 per hour This is a temporary role to start asap and has no end date. Location: Eastleigh Dynamite recruitment is working in partnership with a well-established organisation who are uk based .Due to a busy period out client is looking to recruit a Facilities Administrator / Helpdesk to start asap As a Facilities Administrator you will be : The first point of contact on the Facilities Helpdesk Responsible for raising purchase orders , PPE orders, stationery orders, catering supplies, cleaning supplies, etc. Ensuring that minimum stock levels within the organisation are kept topped up and arrange the delivery of any top up stock. Working with the relevant contractors including trade operatives to resolve internal and external customer queries relating to works orders. Resolve day to day customer queries relating to contractor works via email and on the telephone. To attend meetings as required to provide additional information relating to the administration of contracts and/or functions this would include liaising with regulatory bodies. Assist in the creation of staff ID badges, ensure compliance with security and building access requirements. Responsible for the issue of parking permits and assist in maintaining the Company's car park policy. Reconciliation of team Company credit card spend to ensure compliance with procurement card procedure and reporting any anomalies. Process invoices awaiting payment to ensure these are progressed by those responsible for the programme of works to meet payment obligations. Raise queries and issues relating to invoices and/or work claimed with the relevant parties. Validate information from external out of hours contractors ensure emergency works have been attended to and follow-on jobs raised. Provide minutes for monthly team meetings and those requested by the Workplace Services Manager. Assist with reporting. Take minutes at meeting where necessary. The ideal Administrator will have / be Previous experience in managing enquiries via email and on the telephone. Good verbal and written communication skills The ability to communicate with a wide range of individuals. Will be available asap. A good working knowledge of Microsoft Office packages including Outlook, Word and Excel. Confidence in using data entry and storage software systems (IBS Open Housing) and DRS work scheduling systems or similar data software programmes. Ability to multitask. To be considered please submit your CV Asap INDB
May 02, 2024
Full time
administration helpdesk customer support Facilities Administrator Hours : Monday to Friday : 37 hours per week Salary : £12.00 - £13.00 per hour This is a temporary role to start asap and has no end date. Location: Eastleigh Dynamite recruitment is working in partnership with a well-established organisation who are uk based .Due to a busy period out client is looking to recruit a Facilities Administrator / Helpdesk to start asap As a Facilities Administrator you will be : The first point of contact on the Facilities Helpdesk Responsible for raising purchase orders , PPE orders, stationery orders, catering supplies, cleaning supplies, etc. Ensuring that minimum stock levels within the organisation are kept topped up and arrange the delivery of any top up stock. Working with the relevant contractors including trade operatives to resolve internal and external customer queries relating to works orders. Resolve day to day customer queries relating to contractor works via email and on the telephone. To attend meetings as required to provide additional information relating to the administration of contracts and/or functions this would include liaising with regulatory bodies. Assist in the creation of staff ID badges, ensure compliance with security and building access requirements. Responsible for the issue of parking permits and assist in maintaining the Company's car park policy. Reconciliation of team Company credit card spend to ensure compliance with procurement card procedure and reporting any anomalies. Process invoices awaiting payment to ensure these are progressed by those responsible for the programme of works to meet payment obligations. Raise queries and issues relating to invoices and/or work claimed with the relevant parties. Validate information from external out of hours contractors ensure emergency works have been attended to and follow-on jobs raised. Provide minutes for monthly team meetings and those requested by the Workplace Services Manager. Assist with reporting. Take minutes at meeting where necessary. The ideal Administrator will have / be Previous experience in managing enquiries via email and on the telephone. Good verbal and written communication skills The ability to communicate with a wide range of individuals. Will be available asap. A good working knowledge of Microsoft Office packages including Outlook, Word and Excel. Confidence in using data entry and storage software systems (IBS Open Housing) and DRS work scheduling systems or similar data software programmes. Ability to multitask. To be considered please submit your CV Asap INDB