Job Identification Job CategoryControl Officers Business UnitCorporate Sector Posting Date04/15/2024, 03:30 PM Locations 25 Bank Street, Canary Wharf, London, Greater London, E14 5JP, GB Job ScheduleFull time Job ShiftDay JOB DESCRIPTION Digital Conduct Manager (Investments) We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact. Our Digital Conduct Manager (Investments) team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them. While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world. Key responsibilities Detailed understanding of FCA New Consumer Duty Regulation Oversee fair value assessments in investments products. Provide proactive advice and practical support to the business to ensure compliant processes whilst balancing operational demands To assist and support on all matters relating to Consumer Duty Establish the routine and undertake regular conduct risk reviews for new product and services for International Consumers Routinely undertake root-cause analysis of failures and near-misses to mitigate against the risk of repeat events Support conduct lead on key priority areas for digital conduct focus, including Consumer Duty, AI, data, and vulnerable customers Work closely with contact centre quality assurance and complaints root cause analysis team to understand emerging customer conduct issues Prepare papers and update for International Consumer Banking Conduct Forum on specific risk and control matters relating to management of digital conduct risk. Ensuring action plans are agreed, put in place & tracked to completion. Liaising with senior management across the IC, including the Senior Function Holders, to obtain views and input on the conduct risk environment and to provide regular assurance and updates regarding the coverage and output from monitoring reviews. Develops Digital Conduct Risk and Consumer Duty training and curriculum and delivers training to new joiners Candidate requirements Strong knowledge of CASS, Consumer Duty, UCITS and MiFID II rules. Experience of working in a conduct role in regulated environment Working knowledge of FCA regulatory requirements including consumer vulnerability guidance Experience in a relevant area (Conduct, TCF, Outcome Testing, ideally in financial services) Supporting the delivery of the FCA guidance implementation plan Strong written and verbal communication skills Strong analytical skillset, with the ability to systematically break down complex tasks into manageable, smaller units. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
May 15, 2024
Full time
Job Identification Job CategoryControl Officers Business UnitCorporate Sector Posting Date04/15/2024, 03:30 PM Locations 25 Bank Street, Canary Wharf, London, Greater London, E14 5JP, GB Job ScheduleFull time Job ShiftDay JOB DESCRIPTION Digital Conduct Manager (Investments) We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact. Our Digital Conduct Manager (Investments) team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them. While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world. Key responsibilities Detailed understanding of FCA New Consumer Duty Regulation Oversee fair value assessments in investments products. Provide proactive advice and practical support to the business to ensure compliant processes whilst balancing operational demands To assist and support on all matters relating to Consumer Duty Establish the routine and undertake regular conduct risk reviews for new product and services for International Consumers Routinely undertake root-cause analysis of failures and near-misses to mitigate against the risk of repeat events Support conduct lead on key priority areas for digital conduct focus, including Consumer Duty, AI, data, and vulnerable customers Work closely with contact centre quality assurance and complaints root cause analysis team to understand emerging customer conduct issues Prepare papers and update for International Consumer Banking Conduct Forum on specific risk and control matters relating to management of digital conduct risk. Ensuring action plans are agreed, put in place & tracked to completion. Liaising with senior management across the IC, including the Senior Function Holders, to obtain views and input on the conduct risk environment and to provide regular assurance and updates regarding the coverage and output from monitoring reviews. Develops Digital Conduct Risk and Consumer Duty training and curriculum and delivers training to new joiners Candidate requirements Strong knowledge of CASS, Consumer Duty, UCITS and MiFID II rules. Experience of working in a conduct role in regulated environment Working knowledge of FCA regulatory requirements including consumer vulnerability guidance Experience in a relevant area (Conduct, TCF, Outcome Testing, ideally in financial services) Supporting the delivery of the FCA guidance implementation plan Strong written and verbal communication skills Strong analytical skillset, with the ability to systematically break down complex tasks into manageable, smaller units. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Job Identification Job Category Control Officers Business Unit Corporate Sector Posting Date 15/04/2024, 15:30 Locations 25 Bank Street, Canary Wharf, London, Greater London, E14 5JP, GB Job Schedule Full time Job Shift Day JOB DESCRIPTION Digital Conduct Manager (Investments) We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact. Our Digital Conduct Manager (Investments) team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them. While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world. Key responsibilities Detailed understanding of FCA New Consumer Duty Regulation Oversee fair value assessments in investments products. Provide proactive advice and practical support to the business to ensure compliant processes whilst balancing operational demands To assist and support on all matters relating to Consumer Duty Establish the routine and undertake regular conduct risk reviews for new product and services for International Consumers Routinely undertake root-cause analysis of failures and near-misses to mitigate against the risk of repeat events Support conduct lead on key priority areas for digital conduct focus, including Consumer Duty, AI, data, and vulnerable customers Work closely with contact centre quality assurance and complaints root cause analysis team to understand emerging customer conduct issues Prepare papers and update for International Consumer Banking Conduct Forum on specific risk and control matters relating to management of digital conduct risk. Ensuring action plans are agreed, put in place & tracked to completion. Liaising with senior management across the IC, including the Senior Function Holders, to obtain views and input on the conduct risk environment and to provide regular assurance and updates regarding the coverage and output from monitoring reviews. Develops Digital Conduct Risk and Consumer Duty training and curriculum and delivers training to new joiners Candidate requirements Strong knowledge of CASS, Consumer Duty, UCITS and MiFID II rules. Experience of working in a conduct role in regulated environment Working knowledge of FCA regulatory requirements including consumer vulnerability guidance Experience in a relevant area (Conduct, TCF, Outcome Testing, ideally in financial services) Supporting the delivery of the FCA guidance implementation plan Strong written and verbal communication skills Strong analytical skillset, with the ability to systematically break down complex tasks into manageable, smaller units. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
May 15, 2024
Full time
Job Identification Job Category Control Officers Business Unit Corporate Sector Posting Date 15/04/2024, 15:30 Locations 25 Bank Street, Canary Wharf, London, Greater London, E14 5JP, GB Job Schedule Full time Job Shift Day JOB DESCRIPTION Digital Conduct Manager (Investments) We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact. Our Digital Conduct Manager (Investments) team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them. While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world. Key responsibilities Detailed understanding of FCA New Consumer Duty Regulation Oversee fair value assessments in investments products. Provide proactive advice and practical support to the business to ensure compliant processes whilst balancing operational demands To assist and support on all matters relating to Consumer Duty Establish the routine and undertake regular conduct risk reviews for new product and services for International Consumers Routinely undertake root-cause analysis of failures and near-misses to mitigate against the risk of repeat events Support conduct lead on key priority areas for digital conduct focus, including Consumer Duty, AI, data, and vulnerable customers Work closely with contact centre quality assurance and complaints root cause analysis team to understand emerging customer conduct issues Prepare papers and update for International Consumer Banking Conduct Forum on specific risk and control matters relating to management of digital conduct risk. Ensuring action plans are agreed, put in place & tracked to completion. Liaising with senior management across the IC, including the Senior Function Holders, to obtain views and input on the conduct risk environment and to provide regular assurance and updates regarding the coverage and output from monitoring reviews. Develops Digital Conduct Risk and Consumer Duty training and curriculum and delivers training to new joiners Candidate requirements Strong knowledge of CASS, Consumer Duty, UCITS and MiFID II rules. Experience of working in a conduct role in regulated environment Working knowledge of FCA regulatory requirements including consumer vulnerability guidance Experience in a relevant area (Conduct, TCF, Outcome Testing, ideally in financial services) Supporting the delivery of the FCA guidance implementation plan Strong written and verbal communication skills Strong analytical skillset, with the ability to systematically break down complex tasks into manageable, smaller units. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Are you looking to make an impact in a dynamic and flexible team? A leadership role with a strong business focus Working across the Private Markets division, with initial focus on Real Assets London Office, with flexibility of a hybrid work arrangement We're going through significant and exciting change, and this is an opportunity to work in a dynamic environment, alongside our Private Markets businesses to build their digital experiences, where you will play a significant role in designing and executing the future. The Digital, Data and Platforms team in Macquarie Asset Management (MAM) is seeking a Senior Product Manager for Reporting and Business Intelligence for its Private Markets Businesses. The Digital, Data and Platforms team partners with Macquarie's Technology teams to deliver digital experience to MAM's businesses. In this role, the focus in on operating tools to support Portfolio Management in MAM Private Markets, focusing on Reporting and Business Intelligence. This will support MAM's ambition to become a more Digital and Data driven business. Working closely with our Asset and Portfolio Managers, as well as the Macquarie Asset Management (MAM) Technology team, you will support the business' growth ambitions by delivering Business Intelligence, Reporting and Insight at scale. The initial focus will be on asset and portfolio reporting, measuring both financial performance and other aspects including ESG and DEI. This is an opportunity to have a significant impact on one of the most successful Private Markets businesses. As a Senior Product Manager, you will: Define, own and run the agenda for this capability, taking ongoing ownership of the overall experience and associated data products. Be prepared to be 'hands on' in defining and documenting business requirements and conducting user acceptance testing Be consultative in designing data visualisations and other tools Take ownership of 'reporting data products' for the Privates Markets businesses, understanding end to end lineage and integrity of data Define user stories, manage the backlog Interact closely and frequently with MAM Private Markets Investment and Portfolio Management teams Work collaboratively with the COG MAM Technology team, who will identify, deliver and operate solutions and platforms to meet the requirements Develop deep business expertise to inform solutions and prioritisations as well as pro-active opportunity assesssment You will have experience in at least one of BI and data visualisation, asset management and business analysis with a quantitative and data focus. You may have some financial services or technology and data experience and we will consider a range of experience from operational to finance / consulting / accounting through to client / investment facing roles. Fundamentally, you will be: Very comfortable with data and large data sets and quantitative analysis Detail focused and methodical - data products must be right Able to work with business teams and clearly capture and articulate business requirements to technology teams Effective in a collaborative, agile, multi-disciplinary team About Macquarie Asset Management In Macquarie Asset Management you will join a global asset manager that aims to deliver positive impact for everyone. Trusted by institutions, pension funds, governments, and individuals to manage more than A$773/€523/£440/$US578 billion in assets globally, we provide access to specialist investment expertise across a range of capabilities including fixed income, equities, multi-asset solutions, private credit, infrastructure, green investments, natural assets, real estate, and asset finance. All figures as at 31 March 2022. Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.
Sep 24, 2022
Full time
Are you looking to make an impact in a dynamic and flexible team? A leadership role with a strong business focus Working across the Private Markets division, with initial focus on Real Assets London Office, with flexibility of a hybrid work arrangement We're going through significant and exciting change, and this is an opportunity to work in a dynamic environment, alongside our Private Markets businesses to build their digital experiences, where you will play a significant role in designing and executing the future. The Digital, Data and Platforms team in Macquarie Asset Management (MAM) is seeking a Senior Product Manager for Reporting and Business Intelligence for its Private Markets Businesses. The Digital, Data and Platforms team partners with Macquarie's Technology teams to deliver digital experience to MAM's businesses. In this role, the focus in on operating tools to support Portfolio Management in MAM Private Markets, focusing on Reporting and Business Intelligence. This will support MAM's ambition to become a more Digital and Data driven business. Working closely with our Asset and Portfolio Managers, as well as the Macquarie Asset Management (MAM) Technology team, you will support the business' growth ambitions by delivering Business Intelligence, Reporting and Insight at scale. The initial focus will be on asset and portfolio reporting, measuring both financial performance and other aspects including ESG and DEI. This is an opportunity to have a significant impact on one of the most successful Private Markets businesses. As a Senior Product Manager, you will: Define, own and run the agenda for this capability, taking ongoing ownership of the overall experience and associated data products. Be prepared to be 'hands on' in defining and documenting business requirements and conducting user acceptance testing Be consultative in designing data visualisations and other tools Take ownership of 'reporting data products' for the Privates Markets businesses, understanding end to end lineage and integrity of data Define user stories, manage the backlog Interact closely and frequently with MAM Private Markets Investment and Portfolio Management teams Work collaboratively with the COG MAM Technology team, who will identify, deliver and operate solutions and platforms to meet the requirements Develop deep business expertise to inform solutions and prioritisations as well as pro-active opportunity assesssment You will have experience in at least one of BI and data visualisation, asset management and business analysis with a quantitative and data focus. You may have some financial services or technology and data experience and we will consider a range of experience from operational to finance / consulting / accounting through to client / investment facing roles. Fundamentally, you will be: Very comfortable with data and large data sets and quantitative analysis Detail focused and methodical - data products must be right Able to work with business teams and clearly capture and articulate business requirements to technology teams Effective in a collaborative, agile, multi-disciplinary team About Macquarie Asset Management In Macquarie Asset Management you will join a global asset manager that aims to deliver positive impact for everyone. Trusted by institutions, pension funds, governments, and individuals to manage more than A$773/€523/£440/$US578 billion in assets globally, we provide access to specialist investment expertise across a range of capabilities including fixed income, equities, multi-asset solutions, private credit, infrastructure, green investments, natural assets, real estate, and asset finance. All figures as at 31 March 2022. Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.