General & Administrative - Human Resources / Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work - it's about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. About the Role We are seeking an experienced HR leader to oversee and lead the People function across our EMEA & ANZ region. Reporting to the Chief People Officer this role will be responsible for HR and Recruiting across the region, managing a small team and driving HR strategy and operations to support a scaling region. It's an exciting time to join the team as a new leader for the region has started and this role will partner with the leader of the region and the EMEA leadership team to develop and execute HR initiatives that support the organization and regional goals and objectives as they drive high performance to help deliver revenue growth. Other responsibilities include org planning and design, talent management, employee engagement initiatives, performance management and change management. This role will also be responsible for designing and delivering programs that enhance the employee experience while ensuring that all people decisions align with Highspot's people-centric culture and guiding principles. Key to this role's success will be to work closely with key internal stakeholders such as Legal, Finance, Workplace Strategy as well as with HR COE's (People Operations, People & Organisational Development, Total Rewards and DEI&B teams) to co-architect programs and provide regional insights and perspectives to ensure that programs and policies being launched will have global impact and success. The ideal candidate should have strong leadership and people management skills and should have prior experience of managing a team. The HR leader will be responsible for managing EMEA Recruiting, People Operations and HR Business Partnering. They should be able to bring experience of developing individuals and building a high-performing team that delivers and executes at pace with attention to detail. The successful candidate must possess real-time problem-solving skills and thrive in an entrepreneurial environment. They should be able to use qualitative and quantitative data to identify trends and create narratives that prioritise employee engagement. Highspot is renowned for its people-centric culture, and this role will be instrumental in bringing it to life through a broad range of activities. This is a fantastic opportunity for someone who is able to bring leadership and gravitas to a role, with the ability to both partner and challenge senior leadership and the opportunity to have an impact on the employee experience for a region that is growing. What You'll Do Manage a team of direct employees; setting clear goals, encouraging results, and investing in developing the team. Manage compliance with local employment legislation as well as any employee relations issues Collaborate with senior management to identify and address People/Culture issues, needs and opportunities for the EMEA region. Oversee the recruitment, onboarding and offboarding of employees in the region. Collaborate with top-level executives and their teams to establish the talent strategy required to sustain our rapid expansion and foster a work environment that promotes employee well-being and development. Partner with the Recruiting team to build systemic and scalable recruiting programs to create a sustainable pipeline of talent. Co-architect key strategies, programs and employee offerings with various COE teams. Provide compensation support including salary planning, approval of salary actions, promotions, and job re-leveling. Work with managers and employees to address various employee relations issues, fairly representing all interests. Your Background 10+ years of experience in a Global HR Business Partner leadership role, including 4-6 years of people management, preferably in a high-tech environment. Experience of providing HR support across various EMEA countries specifically UK, France and Germany. In depth knowledge of employment law in the UK, France, Germany and Australia Proven ability to diagnose issues, drawing on both professional experience and strategic thinking skills, and drive appropriate solutions with self-initiative Strong business acumen and ability to work well across different functions in order to integrate HR and business strategies Strong analytical skills, including the understanding of metrics to support plans and monitor performance Excellent written and verbal communication; high-quality document preparation and presentation skills; strong facilitation skills Exceptional listening skills and ability to relate to, influence, and coach employees of all levels in the organization Experience in coaching senior leaders and managers, and strong talent assessment skills Ability to work independently, as well as an active member of both business and HR teams Resilient and able to thrive in a fast-paced, entrepreneurial environment with a high level Competitive compensation including equity so you feel like you have a piece of the pie Flexible Leave Balance Holiday week off between Christmas and New Year Private medical insurance for you and your dependents Income protection insurance Company social events throughout the year Meaningfully contribute to a compelling vision Quarterly Recharge Fridays (paid days off for mental health recharge) Professional development opportunities through LinkedIn Learning Access to Coaches and Therapists through Modern Health Eligibility Checks We carry out various eligibility and background checks as part of our recruiting process, including employment history, education verification and criminal records check. If you require further information let us know. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the 'apply' button.
May 18, 2024
Full time
General & Administrative - Human Resources / Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work - it's about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. About the Role We are seeking an experienced HR leader to oversee and lead the People function across our EMEA & ANZ region. Reporting to the Chief People Officer this role will be responsible for HR and Recruiting across the region, managing a small team and driving HR strategy and operations to support a scaling region. It's an exciting time to join the team as a new leader for the region has started and this role will partner with the leader of the region and the EMEA leadership team to develop and execute HR initiatives that support the organization and regional goals and objectives as they drive high performance to help deliver revenue growth. Other responsibilities include org planning and design, talent management, employee engagement initiatives, performance management and change management. This role will also be responsible for designing and delivering programs that enhance the employee experience while ensuring that all people decisions align with Highspot's people-centric culture and guiding principles. Key to this role's success will be to work closely with key internal stakeholders such as Legal, Finance, Workplace Strategy as well as with HR COE's (People Operations, People & Organisational Development, Total Rewards and DEI&B teams) to co-architect programs and provide regional insights and perspectives to ensure that programs and policies being launched will have global impact and success. The ideal candidate should have strong leadership and people management skills and should have prior experience of managing a team. The HR leader will be responsible for managing EMEA Recruiting, People Operations and HR Business Partnering. They should be able to bring experience of developing individuals and building a high-performing team that delivers and executes at pace with attention to detail. The successful candidate must possess real-time problem-solving skills and thrive in an entrepreneurial environment. They should be able to use qualitative and quantitative data to identify trends and create narratives that prioritise employee engagement. Highspot is renowned for its people-centric culture, and this role will be instrumental in bringing it to life through a broad range of activities. This is a fantastic opportunity for someone who is able to bring leadership and gravitas to a role, with the ability to both partner and challenge senior leadership and the opportunity to have an impact on the employee experience for a region that is growing. What You'll Do Manage a team of direct employees; setting clear goals, encouraging results, and investing in developing the team. Manage compliance with local employment legislation as well as any employee relations issues Collaborate with senior management to identify and address People/Culture issues, needs and opportunities for the EMEA region. Oversee the recruitment, onboarding and offboarding of employees in the region. Collaborate with top-level executives and their teams to establish the talent strategy required to sustain our rapid expansion and foster a work environment that promotes employee well-being and development. Partner with the Recruiting team to build systemic and scalable recruiting programs to create a sustainable pipeline of talent. Co-architect key strategies, programs and employee offerings with various COE teams. Provide compensation support including salary planning, approval of salary actions, promotions, and job re-leveling. Work with managers and employees to address various employee relations issues, fairly representing all interests. Your Background 10+ years of experience in a Global HR Business Partner leadership role, including 4-6 years of people management, preferably in a high-tech environment. Experience of providing HR support across various EMEA countries specifically UK, France and Germany. In depth knowledge of employment law in the UK, France, Germany and Australia Proven ability to diagnose issues, drawing on both professional experience and strategic thinking skills, and drive appropriate solutions with self-initiative Strong business acumen and ability to work well across different functions in order to integrate HR and business strategies Strong analytical skills, including the understanding of metrics to support plans and monitor performance Excellent written and verbal communication; high-quality document preparation and presentation skills; strong facilitation skills Exceptional listening skills and ability to relate to, influence, and coach employees of all levels in the organization Experience in coaching senior leaders and managers, and strong talent assessment skills Ability to work independently, as well as an active member of both business and HR teams Resilient and able to thrive in a fast-paced, entrepreneurial environment with a high level Competitive compensation including equity so you feel like you have a piece of the pie Flexible Leave Balance Holiday week off between Christmas and New Year Private medical insurance for you and your dependents Income protection insurance Company social events throughout the year Meaningfully contribute to a compelling vision Quarterly Recharge Fridays (paid days off for mental health recharge) Professional development opportunities through LinkedIn Learning Access to Coaches and Therapists through Modern Health Eligibility Checks We carry out various eligibility and background checks as part of our recruiting process, including employment history, education verification and criminal records check. If you require further information let us know. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the 'apply' button.
About SeedLegals We're the leading provider of automated legal solutions for startups in the UK, with offices in London and Paris, and a team in Ireland. We believe entrepreneurship should be accessible to everyone. Since we launched in 2016, we've served more than 50,000 startups who have collectively raised more than £2 billion on our platform. We've changed how early-stage companies fundraise, reward their teams and scale their businesses, forever. Our values are key to our success; here at SeedLegals, we: Invest and trust in each other; Are committed to a growth mindset; Embrace diversity and cultivate inclusion; And are driven by customer success. About the Legal Team We are an international team of around 17 people, with team members in each of our key locations. Unlike other in-house roles, at SeedLegals, our lawyers are right in the middle of our products - helping to shape (at scale) the way in which companies raise money. In London we are split into three teams: GC, Legal Product and Advisory (including VC Advisory and our GCaaS team). Whilst each team has a clear remit, we work collaboratively to continuously improve our products, deliver value to our customers and insulate the business from all the typical risks that high-growth tech companies face. SeedLegals offers its lawyers the chance to work in a variety of roles, all of which have a genuine and realisable impact on our revenue and growth - whilst we sell automated solutions, it is our outstanding team behind the scenes that create, maintain and support our platform products. We are committed to continuous learning and development as a business and as a legal team: we have arrangements in place with leading tech law firms to place our team members on secondment so that they can keep current with market trends and continue building their network, a variety of on-line learning tools, a partnership with the BARBRI, who deliver ongoing training and support to our team at all levels from SQE through to practical and management skills and, most importantly, we learn from each other in a psychologically safe space in which no idea is too outrageous to be given air time. Our global team all contribute to this learning environment, sharing ideas and best practice. About the Role In 2023 SeedLegals launched a new service to augment our platform offering for our customers: General Counsel as a Service (GCaaS). We recognised that, as our customers grow their businesses, they start to generate recurring legal needs which go beyond the bounds of our platform - this could be commercial contract negotiations, employment matters, IP or data protection issues. The concept is simple: the customer pays for an annual subscription and gains access to one of our fantastic lawyers who will be on hand for a defined number of hours throughout the year. Our lawyers embed within the customer's business and deliver support and advice to help them scale. You will work in the Advisory Team, alongside some truly talented lawyers, providing direct advice and support to our GCaaS customers as though you were their very own GC. You'll work with many of the UK's most innovative companies and, perhaps most excitingly, you will help us shape the strategy for this new service and be at the forefront of an exciting and successful business line. When you're not working with clients or on strategy, you'll have the opportunity to contribute to our knowledge bank, product roadmap and our own internal legal needs and much more (you can even learn to code). Throughout 2023 we have acquired 45+ GCaaS customers, with more in the pipeline. So it's safe to say we have big plans for 2024 and beyond! Some of our most loyal customers include: Doccla Legal OS Skyral The Big Ideas Group The role offers a truly unique opportunity to work in an in-house environment at a thriving global scale-up, whilst building a portfolio of tech and high growth customers that you help to nurture and scale. You'll accelerate your in-house experience faster than you ever thought possible and have fun doing so. We aren't fussy about PQE; all you need is an entrepreneurial mindset, enough in-house experience to support early-stage companies' legal needs and a strong team spirit. Application Process Rather than submit a traditional cover letter, we ask that you instead reflect on our company values and explain how you have exhibited values of the same or a similar nature in your previous roles. Your cover letter will be part of the conversation in your first interview, as our team dives deeper into your response and formulates their initial interview questions around it. There is no right or wrong format to your cover letter, feel free to interpret as you see fit and same goes for our values! 30 minutes culture discussion with our Chief Legal Officer 90 minutes technical assessment with two members of our GCaaS team 30 minutes with our CEO As part of the SeedLegals team you'll receive: Share options: the option to buy shares in SeedLegals in the future, via our share option scheme Pension 25 days annual leave + bank holidays + your birthday off 3 volunteer days per year: time off to support a charity or not-for-profit organisation you care about. Private healthcare Life insurance and critical illness cover Classpass: discounted access to studios, gyms, salons and spas near you Cycle-to-work scheme Weekly allowance for a free lunch in the office once a week £250 WFH allowance to set up or enhance your home workstation Annual learning budget for training courses, conferences and books
May 18, 2024
Full time
About SeedLegals We're the leading provider of automated legal solutions for startups in the UK, with offices in London and Paris, and a team in Ireland. We believe entrepreneurship should be accessible to everyone. Since we launched in 2016, we've served more than 50,000 startups who have collectively raised more than £2 billion on our platform. We've changed how early-stage companies fundraise, reward their teams and scale their businesses, forever. Our values are key to our success; here at SeedLegals, we: Invest and trust in each other; Are committed to a growth mindset; Embrace diversity and cultivate inclusion; And are driven by customer success. About the Legal Team We are an international team of around 17 people, with team members in each of our key locations. Unlike other in-house roles, at SeedLegals, our lawyers are right in the middle of our products - helping to shape (at scale) the way in which companies raise money. In London we are split into three teams: GC, Legal Product and Advisory (including VC Advisory and our GCaaS team). Whilst each team has a clear remit, we work collaboratively to continuously improve our products, deliver value to our customers and insulate the business from all the typical risks that high-growth tech companies face. SeedLegals offers its lawyers the chance to work in a variety of roles, all of which have a genuine and realisable impact on our revenue and growth - whilst we sell automated solutions, it is our outstanding team behind the scenes that create, maintain and support our platform products. We are committed to continuous learning and development as a business and as a legal team: we have arrangements in place with leading tech law firms to place our team members on secondment so that they can keep current with market trends and continue building their network, a variety of on-line learning tools, a partnership with the BARBRI, who deliver ongoing training and support to our team at all levels from SQE through to practical and management skills and, most importantly, we learn from each other in a psychologically safe space in which no idea is too outrageous to be given air time. Our global team all contribute to this learning environment, sharing ideas and best practice. About the Role In 2023 SeedLegals launched a new service to augment our platform offering for our customers: General Counsel as a Service (GCaaS). We recognised that, as our customers grow their businesses, they start to generate recurring legal needs which go beyond the bounds of our platform - this could be commercial contract negotiations, employment matters, IP or data protection issues. The concept is simple: the customer pays for an annual subscription and gains access to one of our fantastic lawyers who will be on hand for a defined number of hours throughout the year. Our lawyers embed within the customer's business and deliver support and advice to help them scale. You will work in the Advisory Team, alongside some truly talented lawyers, providing direct advice and support to our GCaaS customers as though you were their very own GC. You'll work with many of the UK's most innovative companies and, perhaps most excitingly, you will help us shape the strategy for this new service and be at the forefront of an exciting and successful business line. When you're not working with clients or on strategy, you'll have the opportunity to contribute to our knowledge bank, product roadmap and our own internal legal needs and much more (you can even learn to code). Throughout 2023 we have acquired 45+ GCaaS customers, with more in the pipeline. So it's safe to say we have big plans for 2024 and beyond! Some of our most loyal customers include: Doccla Legal OS Skyral The Big Ideas Group The role offers a truly unique opportunity to work in an in-house environment at a thriving global scale-up, whilst building a portfolio of tech and high growth customers that you help to nurture and scale. You'll accelerate your in-house experience faster than you ever thought possible and have fun doing so. We aren't fussy about PQE; all you need is an entrepreneurial mindset, enough in-house experience to support early-stage companies' legal needs and a strong team spirit. Application Process Rather than submit a traditional cover letter, we ask that you instead reflect on our company values and explain how you have exhibited values of the same or a similar nature in your previous roles. Your cover letter will be part of the conversation in your first interview, as our team dives deeper into your response and formulates their initial interview questions around it. There is no right or wrong format to your cover letter, feel free to interpret as you see fit and same goes for our values! 30 minutes culture discussion with our Chief Legal Officer 90 minutes technical assessment with two members of our GCaaS team 30 minutes with our CEO As part of the SeedLegals team you'll receive: Share options: the option to buy shares in SeedLegals in the future, via our share option scheme Pension 25 days annual leave + bank holidays + your birthday off 3 volunteer days per year: time off to support a charity or not-for-profit organisation you care about. Private healthcare Life insurance and critical illness cover Classpass: discounted access to studios, gyms, salons and spas near you Cycle-to-work scheme Weekly allowance for a free lunch in the office once a week £250 WFH allowance to set up or enhance your home workstation Annual learning budget for training courses, conferences and books
About The Role Salary: Non-technical £26,312 per annum Single fuel - £34,440 per annumfor full time roles (plus Londonweighting where applicable ) Single fuel (3 phase/CT) £35,465 per annumfor full time roles (plus Londonweighting where applicable ) Candidates joining on a non-technical and single fuel basis, may have the opportunity to be upskilled by the company to achieve dual fuel level qualificatio click apply for full job details
May 16, 2024
Full time
About The Role Salary: Non-technical £26,312 per annum Single fuel - £34,440 per annumfor full time roles (plus Londonweighting where applicable ) Single fuel (3 phase/CT) £35,465 per annumfor full time roles (plus Londonweighting where applicable ) Candidates joining on a non-technical and single fuel basis, may have the opportunity to be upskilled by the company to achieve dual fuel level qualificatio click apply for full job details
About The Role Salary: Non-technical £26,312 per annum Single fuel - £34,440 per annumfor full time roles (plus Londonweighting where applicable ) Single fuel (3 phase/CT) £35,465 per annumfor full time roles (plus Londonweighting where applicable ) Candidates joining on a non-technical and single fuel basis, may have the opportunity to be upskilled by the company to achieve dual fuel level qualification click apply for full job details
May 16, 2024
Full time
About The Role Salary: Non-technical £26,312 per annum Single fuel - £34,440 per annumfor full time roles (plus Londonweighting where applicable ) Single fuel (3 phase/CT) £35,465 per annumfor full time roles (plus Londonweighting where applicable ) Candidates joining on a non-technical and single fuel basis, may have the opportunity to be upskilled by the company to achieve dual fuel level qualification click apply for full job details
AAbout The Role Salary: Non-technical £26,312 per annum Single fuel - £34,440 per annumfor full time roles (plus Londonweighting where applicable ) Single fuel (3 phase/CT) £35,465 per annumfor full time roles (plus Londonweighting where applicable ) Candidates joining on a non-technical and single fuel basis, may have the opportunity to be upskilled by the company to achieve dual fuel level qualificati click apply for full job details
May 16, 2024
Full time
AAbout The Role Salary: Non-technical £26,312 per annum Single fuel - £34,440 per annumfor full time roles (plus Londonweighting where applicable ) Single fuel (3 phase/CT) £35,465 per annumfor full time roles (plus Londonweighting where applicable ) Candidates joining on a non-technical and single fuel basis, may have the opportunity to be upskilled by the company to achieve dual fuel level qualificati click apply for full job details
About The Role Salary: Non-technical £26,312 per annum Single fuel - £34,440 per annumfor full time roles (plus Londonweighting where applicable ) Single fuel (3 phase/CT) £35,465 per annumfor full time roles (plus Londonweighting where applicable ) Candidates joining on a non-technical and single fuel basis, may have the opportunity to be upskilled by the company to achieve dual fuel level qualificatio click apply for full job details
May 16, 2024
Full time
About The Role Salary: Non-technical £26,312 per annum Single fuel - £34,440 per annumfor full time roles (plus Londonweighting where applicable ) Single fuel (3 phase/CT) £35,465 per annumfor full time roles (plus Londonweighting where applicable ) Candidates joining on a non-technical and single fuel basis, may have the opportunity to be upskilled by the company to achieve dual fuel level qualificatio click apply for full job details
Revenue Officer £14,465 per annum to £15,791 annum 25 hours per week Our Revenue Protection Delivery Manager is looking for individuals who are passionate about protecting revenue for the role of Revenue Officer. During and on completion of your training you will be dealing with all travel irregularities including Unpaid Fares Notices, Travel Incident Reports and Penalty Fares, with an objective to deliver reduced ticketless travel across the Northern network. This is an exciting opportunity to drive forward our revenue protection activities and deliver fantastic customer service as we protect our valuable revenue. About the Job: Dealing with travel irregularities including Unpaid Fares Notices, Travel Incident Reports and Penalty Fares Completing an NVQ in Investigative Practice with ongoing assessments to ensure competence in the role Preparing any necessary reports in furtherance of Revenue Protection activity Monitor the on-train environment and inspect, validate, and issue tickets as appropriate Assist customers, providing an excellent level of customer service at all times Identify, report, and maximize revenue protection opportunities Undertake ticketless travel surveys Uphold Railway Byelaws About You: Can demonstrate excellent customer service and interpersonal skills Can demonstrate a resilient and positive attitude towards their work Is enthusiastic and motivated by revenue protection activity Is patient and has the ability to remain calm in stressful situations Is to be flexible and open to change. Has previous experience in a similar enforcement type role. (Desirable) Can demonstrate tact and diplomacy. Benefits and Rewards: By working as part of the Northern team, you will receive the following benefits: Free Travel on Northern services - for you and your family 75% discount on all other Train Operating Companies leisure services Final Salary Pension Scheme (where we pay one and a half times the amount you contribute!) A generous holiday entitlement Maternity and Paternity Benefits - above the statutory minimum Full uniform for front line facing roles Employee Assistance Programme - operating 24/7, giving a wide range of advice, support and useful information for employees And many more! Terms and conditions apply About Northern: We are transforming and we are on the lookout for smart, forward thinking and motivated people to join us on our journey. You'll help us to grow our business during this exciting time, shaping rail travel in the North and providing our customers with a service to be proud of. If this sounds like you, then you're in the right place. We've got lots of great things planned and we need more like-minded people, contributing fresh ideas, passion and commitment to bring our vision to life. You'll be joining a business that values its people, where hard work is rewarded, and development and progression ensure we retain and attract the very best talent. Northern plays a vital role in the north of England by connecting tens of thousands of people to work, leisure, education and more every day. Our aim is to connect people to opportunities by providing a reliable and friendly train service. We have made significant progress since we started but there is much more that we want to achieve. Our selection Process: Our selection processes are designed to make joining Northern as smooth as possible, it not only provides us with the information we need to decide whether you're the right person to deliver a great service to our customers, but also to make sure we're also the right team for you. Your on-line application: The first thing you need to do is complete our online application form. It takes about 10 minutes to complete, upload your CV and you have that opportunity to tell us a little bit more about yourself. If you need any help or support along the way, we are here to help. Once we have all your details, we will be back in touch to let you know what to expect. Important: Northern reserves the right to close the advert before the published closing date, if high volumes of applications are received. In this situation partially completed applications will not be progressed forward or given extra time to complete
Sep 24, 2022
Full time
Revenue Officer £14,465 per annum to £15,791 annum 25 hours per week Our Revenue Protection Delivery Manager is looking for individuals who are passionate about protecting revenue for the role of Revenue Officer. During and on completion of your training you will be dealing with all travel irregularities including Unpaid Fares Notices, Travel Incident Reports and Penalty Fares, with an objective to deliver reduced ticketless travel across the Northern network. This is an exciting opportunity to drive forward our revenue protection activities and deliver fantastic customer service as we protect our valuable revenue. About the Job: Dealing with travel irregularities including Unpaid Fares Notices, Travel Incident Reports and Penalty Fares Completing an NVQ in Investigative Practice with ongoing assessments to ensure competence in the role Preparing any necessary reports in furtherance of Revenue Protection activity Monitor the on-train environment and inspect, validate, and issue tickets as appropriate Assist customers, providing an excellent level of customer service at all times Identify, report, and maximize revenue protection opportunities Undertake ticketless travel surveys Uphold Railway Byelaws About You: Can demonstrate excellent customer service and interpersonal skills Can demonstrate a resilient and positive attitude towards their work Is enthusiastic and motivated by revenue protection activity Is patient and has the ability to remain calm in stressful situations Is to be flexible and open to change. Has previous experience in a similar enforcement type role. (Desirable) Can demonstrate tact and diplomacy. Benefits and Rewards: By working as part of the Northern team, you will receive the following benefits: Free Travel on Northern services - for you and your family 75% discount on all other Train Operating Companies leisure services Final Salary Pension Scheme (where we pay one and a half times the amount you contribute!) A generous holiday entitlement Maternity and Paternity Benefits - above the statutory minimum Full uniform for front line facing roles Employee Assistance Programme - operating 24/7, giving a wide range of advice, support and useful information for employees And many more! Terms and conditions apply About Northern: We are transforming and we are on the lookout for smart, forward thinking and motivated people to join us on our journey. You'll help us to grow our business during this exciting time, shaping rail travel in the North and providing our customers with a service to be proud of. If this sounds like you, then you're in the right place. We've got lots of great things planned and we need more like-minded people, contributing fresh ideas, passion and commitment to bring our vision to life. You'll be joining a business that values its people, where hard work is rewarded, and development and progression ensure we retain and attract the very best talent. Northern plays a vital role in the north of England by connecting tens of thousands of people to work, leisure, education and more every day. Our aim is to connect people to opportunities by providing a reliable and friendly train service. We have made significant progress since we started but there is much more that we want to achieve. Our selection Process: Our selection processes are designed to make joining Northern as smooth as possible, it not only provides us with the information we need to decide whether you're the right person to deliver a great service to our customers, but also to make sure we're also the right team for you. Your on-line application: The first thing you need to do is complete our online application form. It takes about 10 minutes to complete, upload your CV and you have that opportunity to tell us a little bit more about yourself. If you need any help or support along the way, we are here to help. Once we have all your details, we will be back in touch to let you know what to expect. Important: Northern reserves the right to close the advert before the published closing date, if high volumes of applications are received. In this situation partially completed applications will not be progressed forward or given extra time to complete
Overview: Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. As part of RSSB's commitment to increase the revenue from its commercial services, the Senior Commercial Marketing Manager heads up a team that creates marketing plans for RSSB's Training, Consultancy, Affiliation, and Supplier Assurance propositions. This exciting role will be responsible for the development and implementation of the commercial promotional strategy, targeting RSSB members and the wider rail industry, both in the UK and internationally. A strategic thinker and effective communicator, you will be supported by a dedicated Marketing Manager, colleagues across the Marketing, Content and Events team and the services of an integrated B2B marketing agency. In addition to using CRM, member data and analytics to drive lead generation, the role also provides the opportunity to develop RSSB's digital marketing capability as part of a rolling programme of investment in Dynamics for Marketing and Sitecore. Reporting to the Marketing Director, this role is a fantastic opportunity to join RSSB at a time of positive change in the rail industry. Responsibilities: RSSB Commercial offerings - marketing plan development Manage the development and delivery of the marketing strategy for the Affiliation, Training, Consultancy and Supplier Assurance, agreeing KPIs, budgets, messaging, timelines and channel strategy for each proposition. Act as the initial point of contact for internal stakeholders, with a focus on the achievement of agreed lead generation and retention targets across the commercial offerings in-line with wider commercial goals and business objectives. Contribute to the achievement of commercial and business objectives, revenue targets and product development strategies through the commissioning and provision of market research and customer analysis. Evaluate national and international markets for Affiliation, Training and Consultancy to identify and shape target customer segments and adapt campaign plans, collateral and execution to suit these segments. Develop and track key performance metrics, including customer acquisition cost associated with digital channels (CAC), the resulting net lifetime value (LTV) and the associated CAC:LTV ratio, and report insights to the Marketing Director and Chief Commercial Officer. Lead the Commercial Marketing team and line manage the Commercial Marketing Manager. Work collaboratively across the wider Marketing Team, commissioning and specifying web, media relations activity and content marketing assets in good time and with clear and viable briefs. Digital Marketing - channel development Act as the informed internal client for digital marketing capability for Business Development and Engagement, articulating requirements, ensuring best practice, providing informed comment and 'fit for purpose' sign off recommendations to the senior leadership team. Set Marketing requirements for inclusion in the IT development roadmap to help produce an aligned multi-channel roadmap that links the digital channels, Events, CRM and the website to provide a connected, data-driven digital ecosystem. Act as the Business Development and Engagement expert and point of contact with the Data Protection Officer at RSSB, creating regulatory compliant marketing processes and policies while ensuring the best possible use of RSSB customer data to support business objectives. This includes challenging established thinking and overcoming barriers to the way data can be used to ensure it is exploited to its full potential. Qualifications: Essential criteria: Demonstrated track record of achievement and of influencing business outcomes across diverse functional boundaries, in a matrix structure. Proven project management skills with experience of delivering projects to a high standard, on time and to budget. Business acumen and analytical skills that translate to effective marketing tactics and strategy, contributing to business growth. Fundamental understanding of digital marketing systems, digital marketing best practice and the ability to specify an effective digital marketing requirements. Able to generate and interrogate customer and campaign data to create data insights for subsequent implementation and campaign enhancement. Proven experience of CRM (Microsoft Dynamics 365 or an equivalent platform) deployment, enhancement and operation to drive email, direct marketing, surveys and customer data integration across web and social media channels to drive customer engagement and response. Line management experience, setting objectives, managing direct reports and supporting the development of subordinates. Qualifications: Degree-level education or equivalent Post-graduate marketing or digital marketing qualification or equivalent Knowledge: Experience of digital analysis and reporting, including use of Google Analytics, Google AdWords, Sitecore Analytics, Hotjar, Open Site Explorer, TwentyThree, Buzzsprout, Campaign Manager, ClickDimensions and Dynamics for Marketing. Experience of social media tools such as HootSuite, Brandwatch and Falcon and an understanding of HTML, XHTML, CSS, Java, web publishing, Flash. Appropriate understanding of GDPR and PECR and the application of these regulations in the B2B marketing environment. E-literate and competent in developing, administering and using PC and associated networks and systems (Microsoft Office, Teams, SharePoint etc.) to acquire, manipulate and disseminate information. Personal attributes: A strategic thinker and effective communicator, with personal integrity and the ability to make rational, realistic and sound decisions. Ability to remain calm and objective, whilst working to tight deadlines and on numerous projects. Personable, articulate and with the gravitas to persuade a complex set of senior and executive level stakeholders, building effective working relationships. Experienced at conflict management, building collaborative relationships and listening to others. Able to monitor progress against agreed plans and pivot strategy if initial activities fall short of achieving set objectives. Early applications are encouraged, as we may close this vacancy before the advertised deadline if sufficient numbers of applications are received. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.
Sep 24, 2022
Full time
Overview: Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. As part of RSSB's commitment to increase the revenue from its commercial services, the Senior Commercial Marketing Manager heads up a team that creates marketing plans for RSSB's Training, Consultancy, Affiliation, and Supplier Assurance propositions. This exciting role will be responsible for the development and implementation of the commercial promotional strategy, targeting RSSB members and the wider rail industry, both in the UK and internationally. A strategic thinker and effective communicator, you will be supported by a dedicated Marketing Manager, colleagues across the Marketing, Content and Events team and the services of an integrated B2B marketing agency. In addition to using CRM, member data and analytics to drive lead generation, the role also provides the opportunity to develop RSSB's digital marketing capability as part of a rolling programme of investment in Dynamics for Marketing and Sitecore. Reporting to the Marketing Director, this role is a fantastic opportunity to join RSSB at a time of positive change in the rail industry. Responsibilities: RSSB Commercial offerings - marketing plan development Manage the development and delivery of the marketing strategy for the Affiliation, Training, Consultancy and Supplier Assurance, agreeing KPIs, budgets, messaging, timelines and channel strategy for each proposition. Act as the initial point of contact for internal stakeholders, with a focus on the achievement of agreed lead generation and retention targets across the commercial offerings in-line with wider commercial goals and business objectives. Contribute to the achievement of commercial and business objectives, revenue targets and product development strategies through the commissioning and provision of market research and customer analysis. Evaluate national and international markets for Affiliation, Training and Consultancy to identify and shape target customer segments and adapt campaign plans, collateral and execution to suit these segments. Develop and track key performance metrics, including customer acquisition cost associated with digital channels (CAC), the resulting net lifetime value (LTV) and the associated CAC:LTV ratio, and report insights to the Marketing Director and Chief Commercial Officer. Lead the Commercial Marketing team and line manage the Commercial Marketing Manager. Work collaboratively across the wider Marketing Team, commissioning and specifying web, media relations activity and content marketing assets in good time and with clear and viable briefs. Digital Marketing - channel development Act as the informed internal client for digital marketing capability for Business Development and Engagement, articulating requirements, ensuring best practice, providing informed comment and 'fit for purpose' sign off recommendations to the senior leadership team. Set Marketing requirements for inclusion in the IT development roadmap to help produce an aligned multi-channel roadmap that links the digital channels, Events, CRM and the website to provide a connected, data-driven digital ecosystem. Act as the Business Development and Engagement expert and point of contact with the Data Protection Officer at RSSB, creating regulatory compliant marketing processes and policies while ensuring the best possible use of RSSB customer data to support business objectives. This includes challenging established thinking and overcoming barriers to the way data can be used to ensure it is exploited to its full potential. Qualifications: Essential criteria: Demonstrated track record of achievement and of influencing business outcomes across diverse functional boundaries, in a matrix structure. Proven project management skills with experience of delivering projects to a high standard, on time and to budget. Business acumen and analytical skills that translate to effective marketing tactics and strategy, contributing to business growth. Fundamental understanding of digital marketing systems, digital marketing best practice and the ability to specify an effective digital marketing requirements. Able to generate and interrogate customer and campaign data to create data insights for subsequent implementation and campaign enhancement. Proven experience of CRM (Microsoft Dynamics 365 or an equivalent platform) deployment, enhancement and operation to drive email, direct marketing, surveys and customer data integration across web and social media channels to drive customer engagement and response. Line management experience, setting objectives, managing direct reports and supporting the development of subordinates. Qualifications: Degree-level education or equivalent Post-graduate marketing or digital marketing qualification or equivalent Knowledge: Experience of digital analysis and reporting, including use of Google Analytics, Google AdWords, Sitecore Analytics, Hotjar, Open Site Explorer, TwentyThree, Buzzsprout, Campaign Manager, ClickDimensions and Dynamics for Marketing. Experience of social media tools such as HootSuite, Brandwatch and Falcon and an understanding of HTML, XHTML, CSS, Java, web publishing, Flash. Appropriate understanding of GDPR and PECR and the application of these regulations in the B2B marketing environment. E-literate and competent in developing, administering and using PC and associated networks and systems (Microsoft Office, Teams, SharePoint etc.) to acquire, manipulate and disseminate information. Personal attributes: A strategic thinker and effective communicator, with personal integrity and the ability to make rational, realistic and sound decisions. Ability to remain calm and objective, whilst working to tight deadlines and on numerous projects. Personable, articulate and with the gravitas to persuade a complex set of senior and executive level stakeholders, building effective working relationships. Experienced at conflict management, building collaborative relationships and listening to others. Able to monitor progress against agreed plans and pivot strategy if initial activities fall short of achieving set objectives. Early applications are encouraged, as we may close this vacancy before the advertised deadline if sufficient numbers of applications are received. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.
Our client, a professional and internationally renowned educator, require TWO experienced Programme Managers to sit within their Apprenticeships Operations team. The successful Programme Manager(s) will be an integral part of the Operations Apprenticeships team, an expert at managing the day to day organisation and delivery of the complex and high value apprenticeship programs to ensure they are delivered to a very high standard and with the professionalism this educational institution warrants. Main duties: * The Programme Manager will be the main point of contact for assigned faculty to ensure their courses are prepared in time to the standard required, supporting them in their teaching and being responsible for the success of the course * Work with the Programs Director and other Managers to support apprentices with going on/returning from leave of absence, progression management, academic probation, handling academic disciplinary issues and any requests with transition to or from the programs. * The Programme Manager will build excellent relationships with internal teams: faculty, finance, house, sales to share knowledge and mutual needs, be a trusted go to person for Apprenticeships * Assist Apprenticeships Senior Leadership and Apprentice Support Team with orientation, graduation, recruitment events, and arrangements for any other events as appropriate * The Programme Manager will lead the Program Team (coordinators/managers) to ensure excellent administration of financial data, enrollment, assessment, marking & results dissemination, attendance, and course delivery * Manage the Program Team and share responsibilities in management of systems including Salesforce (Student Records, Finance, logistics/resources), Canvas (online learning management system), and Zoom/Teams (Live Sessions & webinars) to ensure successful delivery of programs * Use of Salesforce to monitor and report revenue, costs and remaining budget as required, suggest and implement ways to save costs and increase margin * The Programme Manager will create, follow and maintain clear program plans against which progress, risks and issues can be identified and reported * Manage academic communications for programs online, onsite and by email & other media. * Be an expert in programs regulations, so can advise and respond to queries and train others as needed e.g. for new staff Requirements: * Educated to degree level or relevant business qualification * Experience of Apprenticeships preferred. * Experience of further or higher education sector and academic administration preferred. * Experience with CRM and Learning Management Systems such as Salesforce and Canvas is desirable but not essential (full training will be given) * A confident user of Microsoft Office software, in particular Excel and PowerPoint * Highly analytical with excellent problem solving and project management capabilities Benefits include: * 25 days paid holiday each year (3 days typically held for Christmas period shutdown) * Free access to on-site gym (with swimming pool, spa, sauna, steam room, squash court and outdoor sporting facilities) * Access to the company pension scheme and healthcare schemes * Pension scheme Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As a result of the high number of applications we receive for each role advertised we regret that we may be unable to deliver individual feedback to unsuccessful candidates. If you have not been contacted within 7 days then unfortunately on this occasion your application has been unsuccessful. We will retain your details with the intention of keeping you informed of other suitable opportunities that may arise. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy. National Skills Agency is an Equal Opportunities employer and we welcome applicants from all backgrounds
Sep 16, 2021
Full time
Our client, a professional and internationally renowned educator, require TWO experienced Programme Managers to sit within their Apprenticeships Operations team. The successful Programme Manager(s) will be an integral part of the Operations Apprenticeships team, an expert at managing the day to day organisation and delivery of the complex and high value apprenticeship programs to ensure they are delivered to a very high standard and with the professionalism this educational institution warrants. Main duties: * The Programme Manager will be the main point of contact for assigned faculty to ensure their courses are prepared in time to the standard required, supporting them in their teaching and being responsible for the success of the course * Work with the Programs Director and other Managers to support apprentices with going on/returning from leave of absence, progression management, academic probation, handling academic disciplinary issues and any requests with transition to or from the programs. * The Programme Manager will build excellent relationships with internal teams: faculty, finance, house, sales to share knowledge and mutual needs, be a trusted go to person for Apprenticeships * Assist Apprenticeships Senior Leadership and Apprentice Support Team with orientation, graduation, recruitment events, and arrangements for any other events as appropriate * The Programme Manager will lead the Program Team (coordinators/managers) to ensure excellent administration of financial data, enrollment, assessment, marking & results dissemination, attendance, and course delivery * Manage the Program Team and share responsibilities in management of systems including Salesforce (Student Records, Finance, logistics/resources), Canvas (online learning management system), and Zoom/Teams (Live Sessions & webinars) to ensure successful delivery of programs * Use of Salesforce to monitor and report revenue, costs and remaining budget as required, suggest and implement ways to save costs and increase margin * The Programme Manager will create, follow and maintain clear program plans against which progress, risks and issues can be identified and reported * Manage academic communications for programs online, onsite and by email & other media. * Be an expert in programs regulations, so can advise and respond to queries and train others as needed e.g. for new staff Requirements: * Educated to degree level or relevant business qualification * Experience of Apprenticeships preferred. * Experience of further or higher education sector and academic administration preferred. * Experience with CRM and Learning Management Systems such as Salesforce and Canvas is desirable but not essential (full training will be given) * A confident user of Microsoft Office software, in particular Excel and PowerPoint * Highly analytical with excellent problem solving and project management capabilities Benefits include: * 25 days paid holiday each year (3 days typically held for Christmas period shutdown) * Free access to on-site gym (with swimming pool, spa, sauna, steam room, squash court and outdoor sporting facilities) * Access to the company pension scheme and healthcare schemes * Pension scheme Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As a result of the high number of applications we receive for each role advertised we regret that we may be unable to deliver individual feedback to unsuccessful candidates. If you have not been contacted within 7 days then unfortunately on this occasion your application has been unsuccessful. We will retain your details with the intention of keeping you informed of other suitable opportunities that may arise. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy. National Skills Agency is an Equal Opportunities employer and we welcome applicants from all backgrounds