From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Are you ready to thrive in a fast-paced environment? We are searching for bright, personable, and self-motivated individuals who are passionate about taking their insurance career to the next level. By becoming part of our dedicated teams, you will be empowered to provide unparalleled customer service and offer clients optimal insurance solutions. We are currently recruiting Account Handlers and Claims Handlers with Commercial Insurance experience. With opportunities in Bristol, Exeter and Padstow with hybrid working arrangements to suit your lifestyle. If you're passionate about delivering exceptional service, building robust client relationships, and have a natural curiosity for business dynamics, we invite you to connect with us. What We Offer: A blend of office-based work within the South West and the flexibility of home-based working. A collaborative setting led by seasoned insurance leaders. The opportunity to significantly influence client outcomes. Ownership of portfolios, ensuring the utmost in service excellence. Evolving into trusted advisors through continuous learning. Making well-informed decisions and maintaining meticulous records. What You Need: Essential experience in Commercial Insurance. Proficiency in portfolio management. Mastery of claims handling from inception to resolution. Strong negotiation abilities and a passion for customer service. Familiarity with Acturis is highly desirable. CII Certification or willingness to work towards it. Why Choose Us? Howden Insurance Brokers Ltd is a leading provider of insurance broking, risk consulting, and employee benefits advice. Clients benefit from working with our specialist teams who have a deep understanding of their sectors and the challenges within them. Our expertise, insight and can-do attitude applies to clients all over the world, from SMEs, trade associations, national and global corporations and other insurance professionals. Our employee ownership model means that we're driven to achieve more, collaborating across borders and specialisms to deliver for our clients. is our ongoing commitment to embrace inclusivity, collaboration, and personal growth. Through these actions we can create a stronger, more vibrant, and equitable future for all. Howden Insurance Brokers Ltd is part of the Howden Broking Group, employing 15,000 people and handling $30bn of premium on behalf of clients. What We Offer You: Competitive salaries with regular pay reviews and a company bonus scheme. Minimum 25 days holiday with the option to purchase additional days. Health and well-being support through our 24/7 employee assistance program. Hybrid working arrangements to provide flexibility for work-life balance. Study support and career progression opportunities. Referral Reward Scheme , giving you the chance to be rewarded for successful placements. Commitment to diversity and inclusion , celebrating our LGBTQ+ community, race, and gender equality. Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Please note that we are not currently seeking support from recruitment agencies.
May 03, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Are you ready to thrive in a fast-paced environment? We are searching for bright, personable, and self-motivated individuals who are passionate about taking their insurance career to the next level. By becoming part of our dedicated teams, you will be empowered to provide unparalleled customer service and offer clients optimal insurance solutions. We are currently recruiting Account Handlers and Claims Handlers with Commercial Insurance experience. With opportunities in Bristol, Exeter and Padstow with hybrid working arrangements to suit your lifestyle. If you're passionate about delivering exceptional service, building robust client relationships, and have a natural curiosity for business dynamics, we invite you to connect with us. What We Offer: A blend of office-based work within the South West and the flexibility of home-based working. A collaborative setting led by seasoned insurance leaders. The opportunity to significantly influence client outcomes. Ownership of portfolios, ensuring the utmost in service excellence. Evolving into trusted advisors through continuous learning. Making well-informed decisions and maintaining meticulous records. What You Need: Essential experience in Commercial Insurance. Proficiency in portfolio management. Mastery of claims handling from inception to resolution. Strong negotiation abilities and a passion for customer service. Familiarity with Acturis is highly desirable. CII Certification or willingness to work towards it. Why Choose Us? Howden Insurance Brokers Ltd is a leading provider of insurance broking, risk consulting, and employee benefits advice. Clients benefit from working with our specialist teams who have a deep understanding of their sectors and the challenges within them. Our expertise, insight and can-do attitude applies to clients all over the world, from SMEs, trade associations, national and global corporations and other insurance professionals. Our employee ownership model means that we're driven to achieve more, collaborating across borders and specialisms to deliver for our clients. is our ongoing commitment to embrace inclusivity, collaboration, and personal growth. Through these actions we can create a stronger, more vibrant, and equitable future for all. Howden Insurance Brokers Ltd is part of the Howden Broking Group, employing 15,000 people and handling $30bn of premium on behalf of clients. What We Offer You: Competitive salaries with regular pay reviews and a company bonus scheme. Minimum 25 days holiday with the option to purchase additional days. Health and well-being support through our 24/7 employee assistance program. Hybrid working arrangements to provide flexibility for work-life balance. Study support and career progression opportunities. Referral Reward Scheme , giving you the chance to be rewarded for successful placements. Commitment to diversity and inclusion , celebrating our LGBTQ+ community, race, and gender equality. Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Please note that we are not currently seeking support from recruitment agencies.
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division. You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers. Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us. The File Handler Assistant role involves working with File Handler(s) within a team environment. It is possible that as a File Handler Assistant that you will work with either 1 or 2 aligned File Handlers, or for any of the File Handlers within the fraud team.The role involves working, by way of delegation, on cases on behalf of a wide range of Insurance clients. A File Handler Assistant will not have ownership of any of their own cases, they will be responsible for carrying out individual file handling tasks on cases for and in support of the File Handler(s). On occasion the File Handler Assistant will be required to undertake strategic assessments on the case as well as to act on behalf of the File Handler in their absenceThe role will encompass procedural drafting and compliance, investigations and evidential reviews. A File Handler Assistant is expected to own each task delegated to them from start to finish. The role requires attention to detail and to ensure the case files run pro-actively in order to assist the File Handlers' strategic decision making. There will be exposure to several types of fraud work consisting of the following types of claim:• Bogus Passenger• Staged/Contrived• Fraudulent Exaggeration• Induced accidents• Low Speed Impact• Late Notification Claims• Credit Hire Fraud• MIB Claims• Organised Crime Compensation package Hyrbrid working 1 day in the office, 4 days remote,Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Health Care Cash plan Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex Key Accountabilities The work handled by the File Handler Assistant will be governed by the caseload of the File Handler(s) that they are assigned to, these include but are not limited to: Litigation • Procedural drafting• Costs SchedulesInvestigations• Evidential reviews and assessments• Liaising with policyholders and witnesses• Proofing of key witnesses• Working with counsel• Instructing experts - internal and/or external suppliers Resolution • Negotiation of third party costs in accordance with the CPR• Drafting of appropriate settlement documentationResponsibilities in case management include, but not limited to: Client Excellence • Assisting on files in accordance with agreed client guidelines• Ensuring maximum client satisfaction on each case Technical excellence • Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy• Ensures all file and investigative deadlines are complied with• Dealing, and achieving, the best result with litigation, ensuring full compliance with the court timetable• Dealing pro-actively and achieving the best results with the case investigations from receipt until point of resolution• Timely and accurate maintenance of all Case Management Systems from opening to closure• Adherence to file management policies• Ensure compliance with the SRA Standards & Regulations Financial Excellence • Be commercially aware, by working in an efficient and effective manner• Commercial awareness so as to retain profitability• Achieve financial targets• Ensure timely and accurate billing Cultural Excellence • Adhere to the Keoghs Values Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton office - Hybrid Essential Skills and Attributes • Established interest in law either through further education (e.g. LPC or ILEX) or experience within a process driven legal environment• Experience of drafting court documents and understanding of processes• Good telephone and communication skills with people at all levels inside and outside the business• An ability to organise and prioritise tasks using initiative• Calm under pressure with the ability to re-prioritise and delegate effectively when required• An ability to analyse evidence• Good Literacy and IT skills• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met• Ability to work effectively within the Keoghs Shared Behaviour framework Required Soft Skills: • Client Care/Service• Organisation• Ability to prioritise and adaptability• Teamwork and collaboration• Oral and written communication• Interpersonal and social Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Keoghs values We are connectedWe are DynamicWe are InnovativeWe succeed together
May 01, 2024
Full time
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division. You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers. Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us. The File Handler Assistant role involves working with File Handler(s) within a team environment. It is possible that as a File Handler Assistant that you will work with either 1 or 2 aligned File Handlers, or for any of the File Handlers within the fraud team.The role involves working, by way of delegation, on cases on behalf of a wide range of Insurance clients. A File Handler Assistant will not have ownership of any of their own cases, they will be responsible for carrying out individual file handling tasks on cases for and in support of the File Handler(s). On occasion the File Handler Assistant will be required to undertake strategic assessments on the case as well as to act on behalf of the File Handler in their absenceThe role will encompass procedural drafting and compliance, investigations and evidential reviews. A File Handler Assistant is expected to own each task delegated to them from start to finish. The role requires attention to detail and to ensure the case files run pro-actively in order to assist the File Handlers' strategic decision making. There will be exposure to several types of fraud work consisting of the following types of claim:• Bogus Passenger• Staged/Contrived• Fraudulent Exaggeration• Induced accidents• Low Speed Impact• Late Notification Claims• Credit Hire Fraud• MIB Claims• Organised Crime Compensation package Hyrbrid working 1 day in the office, 4 days remote,Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Health Care Cash plan Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex Key Accountabilities The work handled by the File Handler Assistant will be governed by the caseload of the File Handler(s) that they are assigned to, these include but are not limited to: Litigation • Procedural drafting• Costs SchedulesInvestigations• Evidential reviews and assessments• Liaising with policyholders and witnesses• Proofing of key witnesses• Working with counsel• Instructing experts - internal and/or external suppliers Resolution • Negotiation of third party costs in accordance with the CPR• Drafting of appropriate settlement documentationResponsibilities in case management include, but not limited to: Client Excellence • Assisting on files in accordance with agreed client guidelines• Ensuring maximum client satisfaction on each case Technical excellence • Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy• Ensures all file and investigative deadlines are complied with• Dealing, and achieving, the best result with litigation, ensuring full compliance with the court timetable• Dealing pro-actively and achieving the best results with the case investigations from receipt until point of resolution• Timely and accurate maintenance of all Case Management Systems from opening to closure• Adherence to file management policies• Ensure compliance with the SRA Standards & Regulations Financial Excellence • Be commercially aware, by working in an efficient and effective manner• Commercial awareness so as to retain profitability• Achieve financial targets• Ensure timely and accurate billing Cultural Excellence • Adhere to the Keoghs Values Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton office - Hybrid Essential Skills and Attributes • Established interest in law either through further education (e.g. LPC or ILEX) or experience within a process driven legal environment• Experience of drafting court documents and understanding of processes• Good telephone and communication skills with people at all levels inside and outside the business• An ability to organise and prioritise tasks using initiative• Calm under pressure with the ability to re-prioritise and delegate effectively when required• An ability to analyse evidence• Good Literacy and IT skills• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met• Ability to work effectively within the Keoghs Shared Behaviour framework Required Soft Skills: • Client Care/Service• Organisation• Ability to prioritise and adaptability• Teamwork and collaboration• Oral and written communication• Interpersonal and social Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Keoghs values We are connectedWe are DynamicWe are InnovativeWe succeed together
Work with an award-winning commercial insurance broker- Offering great earning potential, excellent career development opportunities, Gym membership, star of the month schemes, extra incentives + much more. With a focus on diverse client portfolios ranging from professions to high-tech companies, you ll collaborate closely with Account Executives and the Commercial Manager to provide exceptional service, handling everything from new business quotes to client queries. The job offers: Salary Up to £35,000- £38k dependent upon experience Working Hours 8.30 to 5.00 Monday to Friday Monthly Lottery Scheme (current jackpot £1500). Workplace Pension contributions Free on-site parking Subsidised staff canteen onsite free Gym access and free PT sessions Varying staff discounts "Star of the Month" and Leader board Schemes Annual leave amounts to 21 days plus bank holidays. Training opportunities Our client, a market-leading insurance company are looking for a Commercial Account Handler to come and join their team. This key role will help drive sales across the business and support in business development. Within the division your client portfolio will include professions, manufacturers, warehouses, property owners, retailers, offices, leisure, high-tech companies, motor dealers and traders, and so there is a wide variety in the business and the types of clients you will be dealing with. You will be a member of the Commercial Broking Team to provide a seamless service, providing service to both New and Existing clients, accurately identifying client requirements and providing accurate and comprehensive quotations. As a Commercial Account Handler you will be working for the Commercial arm of a large Insurance broker, as a part of a small team, servicing a portfolio of small, medium and large Commercial clients. You will work alongside Account Executives and the Commercial Manager to provide a seamless service, providing new business and renewal quotations for new and existing clients, accurately identifying client requirements and providing accurate and comprehensive quotations as well as liaising with Insurers/Underwriters. In addition, you will be handling mid-term adjustments and responding proactively to day-to-day client queries. The ideal candidate: Full UK Driving Licence Commercial Insurance broking experience of at least 4-5 years' experience is required, and you will be expected to demonstrate a good all round technical, product and market knowledge across all classes of business including Property, Commercial Combined, Combined Liability, Contract Works, Business Interruption, Motor Fleet and Motor Trade. Competence with Email, MS Word and Excel is required. Ability to work in a team, retention and growth of client accounts with good customer service skills are very important. Have effective relationship building skills Location Derby Cert CII qualifications are desirable, progress with CII is also an advantage, and study is supported. While this is an office-based role, there will be opportunities for you to attend at client meetings and therefore you should be able to offer strong client facing skills. You should be presentable, professional, and able to offer excellent communication skills and have an excellent telephone manner. At A for Appointments, we are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer. Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.
May 01, 2024
Full time
Work with an award-winning commercial insurance broker- Offering great earning potential, excellent career development opportunities, Gym membership, star of the month schemes, extra incentives + much more. With a focus on diverse client portfolios ranging from professions to high-tech companies, you ll collaborate closely with Account Executives and the Commercial Manager to provide exceptional service, handling everything from new business quotes to client queries. The job offers: Salary Up to £35,000- £38k dependent upon experience Working Hours 8.30 to 5.00 Monday to Friday Monthly Lottery Scheme (current jackpot £1500). Workplace Pension contributions Free on-site parking Subsidised staff canteen onsite free Gym access and free PT sessions Varying staff discounts "Star of the Month" and Leader board Schemes Annual leave amounts to 21 days plus bank holidays. Training opportunities Our client, a market-leading insurance company are looking for a Commercial Account Handler to come and join their team. This key role will help drive sales across the business and support in business development. Within the division your client portfolio will include professions, manufacturers, warehouses, property owners, retailers, offices, leisure, high-tech companies, motor dealers and traders, and so there is a wide variety in the business and the types of clients you will be dealing with. You will be a member of the Commercial Broking Team to provide a seamless service, providing service to both New and Existing clients, accurately identifying client requirements and providing accurate and comprehensive quotations. As a Commercial Account Handler you will be working for the Commercial arm of a large Insurance broker, as a part of a small team, servicing a portfolio of small, medium and large Commercial clients. You will work alongside Account Executives and the Commercial Manager to provide a seamless service, providing new business and renewal quotations for new and existing clients, accurately identifying client requirements and providing accurate and comprehensive quotations as well as liaising with Insurers/Underwriters. In addition, you will be handling mid-term adjustments and responding proactively to day-to-day client queries. The ideal candidate: Full UK Driving Licence Commercial Insurance broking experience of at least 4-5 years' experience is required, and you will be expected to demonstrate a good all round technical, product and market knowledge across all classes of business including Property, Commercial Combined, Combined Liability, Contract Works, Business Interruption, Motor Fleet and Motor Trade. Competence with Email, MS Word and Excel is required. Ability to work in a team, retention and growth of client accounts with good customer service skills are very important. Have effective relationship building skills Location Derby Cert CII qualifications are desirable, progress with CII is also an advantage, and study is supported. While this is an office-based role, there will be opportunities for you to attend at client meetings and therefore you should be able to offer strong client facing skills. You should be presentable, professional, and able to offer excellent communication skills and have an excellent telephone manner. At A for Appointments, we are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer. Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.
The Group Compliance Function's aim is to proactively support Willis Towers Watson to generate sustainable value, helping the company to deliver good client outcomes, manage its conduct, protect against regulatory risk, and to maintain strong regulatory relationships. We aim to be a trusted partner to the business. Within Willis Towers Watson's internal control system, we form part of the Second Line of Defence, as a function independent from daily business activities.Our Every Day Effect is to inspire ethical decisions. Compliance is a trusted Professional Partner, supporting WTW's sustainable business growth by providing pragmatic advice, oversight and effective challenge.We lead the management and co-ordination of Willis Towers Watson Group Compliance policies and procedures, identifying applicable regulatory requirements and assisting in implementing relevant processes to enable standards to be met. We also provide guidance and training. We monitor compliance with regulatory obligations and implemented controls within the Compliance Program. The Compliance team leads the management and co-ordination of the requirements of our global regulators. The Business Corporate Risk and Broking CRB provides a broad range of risk advice and insurance broking services to clients ranging from small businesses to multinational corporations. The segment mainly conducts regulated business. The Role Principal Accountabilities Reporting to a Senior Compliance Business Partner, Willis Limited, within a team of skilled colleagues, the Compliance Business Partner is a key contributor to the departments' aim of maintaining an efficient, independent Compliance Function and framework, principally through:Identify, Plan and Apply Develop, implement, embed and maintain an efficient and independent Compliance Function . Map the regulatory framework , horizon scan for developments, report and respond to new or changed regulation or legislation within Compliance's remit applicable to the Relevant Business. Assess whether policies and procedures, systems and controls fully address regulatory or compliance strategic requirements applicable to the Relevant Business. Develop, implement, embed and maintain an efficient Compliance framework of policies and procedures, systems and controls. Closure of Compliance-owned actions and supporting the closure of regulatory recommendations following internal/external audits. Identify compliance training needs, develop and deliver compliance training within the Relevant Business. Identify and assess compliance and regulatory risks in the Relevant Business, taking into account relevant internal and external sources of data as well as changes to assessments of other risk types. Create and deliver an annual Compliance Plan for the Relevant Business. Appropriate communications to colleagues in the Relevant Business as set out in the Compliance Plan, and on an ad-hoc basis. Support Champion Compliance at all levels of the Relevant Business, partnering with the business, support and provide pragmatic risk-based advice and counsel to all appropriate stakeholders as well as provide effective challenge and oversight . Partnering with business management to define the Compliance strategy for the Relevant Business. Provide challenge and oversight on business management's assessment and governance of compliance and regulatory risk . Provide guidance and advice to business management in developing appropriate 'tone from the top' and awareness of required business conduct and ethical standards, including the Code of Conduct. Partnering with the business to review and challenge the design and structuring of specific transactions, new products, services, operational procedures, operational change and initiatives. Provide advice, from a compliance and regulatory perspective only, on the design of First Line of Defence quality assurance models . Oversight of and support to complaints handlers, handling complaints in rare cases as appropriate. Compliance Function ad-hoc strategic or operational projects as requested. Record keeping in line with regulatory requirements and/or WTW policies and procedures. If mandated by regulation or applicable policies and procedures, provide input to new or approve changes to operating procedures , and give approvals under specific control frameworks . Investigate suspected, alleged or actual breaches of regulatory requirements or WTW Compliance policies and procedures within the Relevant Business and ensure resolution. Develop corrective action plans and track implementation status for revisions of other compliance-related controls. MonitorCarry out monitoring activities in line with the annual Compliance Plan and on an ad-hoc basis, ensuring that remedial action is taken, and material issues, incidents and breaches are escalated to relevant stakeholders. Support the Excellence function in the performance of selected Excellence Reviews, focussing on compliance with regulatory requirements and Compliance policies/procedures. Collate and deliver accurate and appropriate compliance metrics and information to appropriate stakeholders in the Relevant Business and the Compliance Function. Compi
Apr 30, 2024
Full time
The Group Compliance Function's aim is to proactively support Willis Towers Watson to generate sustainable value, helping the company to deliver good client outcomes, manage its conduct, protect against regulatory risk, and to maintain strong regulatory relationships. We aim to be a trusted partner to the business. Within Willis Towers Watson's internal control system, we form part of the Second Line of Defence, as a function independent from daily business activities.Our Every Day Effect is to inspire ethical decisions. Compliance is a trusted Professional Partner, supporting WTW's sustainable business growth by providing pragmatic advice, oversight and effective challenge.We lead the management and co-ordination of Willis Towers Watson Group Compliance policies and procedures, identifying applicable regulatory requirements and assisting in implementing relevant processes to enable standards to be met. We also provide guidance and training. We monitor compliance with regulatory obligations and implemented controls within the Compliance Program. The Compliance team leads the management and co-ordination of the requirements of our global regulators. The Business Corporate Risk and Broking CRB provides a broad range of risk advice and insurance broking services to clients ranging from small businesses to multinational corporations. The segment mainly conducts regulated business. The Role Principal Accountabilities Reporting to a Senior Compliance Business Partner, Willis Limited, within a team of skilled colleagues, the Compliance Business Partner is a key contributor to the departments' aim of maintaining an efficient, independent Compliance Function and framework, principally through:Identify, Plan and Apply Develop, implement, embed and maintain an efficient and independent Compliance Function . Map the regulatory framework , horizon scan for developments, report and respond to new or changed regulation or legislation within Compliance's remit applicable to the Relevant Business. Assess whether policies and procedures, systems and controls fully address regulatory or compliance strategic requirements applicable to the Relevant Business. Develop, implement, embed and maintain an efficient Compliance framework of policies and procedures, systems and controls. Closure of Compliance-owned actions and supporting the closure of regulatory recommendations following internal/external audits. Identify compliance training needs, develop and deliver compliance training within the Relevant Business. Identify and assess compliance and regulatory risks in the Relevant Business, taking into account relevant internal and external sources of data as well as changes to assessments of other risk types. Create and deliver an annual Compliance Plan for the Relevant Business. Appropriate communications to colleagues in the Relevant Business as set out in the Compliance Plan, and on an ad-hoc basis. Support Champion Compliance at all levels of the Relevant Business, partnering with the business, support and provide pragmatic risk-based advice and counsel to all appropriate stakeholders as well as provide effective challenge and oversight . Partnering with business management to define the Compliance strategy for the Relevant Business. Provide challenge and oversight on business management's assessment and governance of compliance and regulatory risk . Provide guidance and advice to business management in developing appropriate 'tone from the top' and awareness of required business conduct and ethical standards, including the Code of Conduct. Partnering with the business to review and challenge the design and structuring of specific transactions, new products, services, operational procedures, operational change and initiatives. Provide advice, from a compliance and regulatory perspective only, on the design of First Line of Defence quality assurance models . Oversight of and support to complaints handlers, handling complaints in rare cases as appropriate. Compliance Function ad-hoc strategic or operational projects as requested. Record keeping in line with regulatory requirements and/or WTW policies and procedures. If mandated by regulation or applicable policies and procedures, provide input to new or approve changes to operating procedures , and give approvals under specific control frameworks . Investigate suspected, alleged or actual breaches of regulatory requirements or WTW Compliance policies and procedures within the Relevant Business and ensure resolution. Develop corrective action plans and track implementation status for revisions of other compliance-related controls. MonitorCarry out monitoring activities in line with the annual Compliance Plan and on an ad-hoc basis, ensuring that remedial action is taken, and material issues, incidents and breaches are escalated to relevant stakeholders. Support the Excellence function in the performance of selected Excellence Reviews, focussing on compliance with regulatory requirements and Compliance policies/procedures. Collate and deliver accurate and appropriate compliance metrics and information to appropriate stakeholders in the Relevant Business and the Compliance Function. Compi